Yealink T54W Quick User Manual

Key Guide Hold/Line Keys Dial Pad New Message Indicator Soft Keys Navigation Keys Headset Key Mute Key Speaker Key Message Key Redial Key Volume Key Personal Hold Key Transfer Key

Instructions ANSWERING A CALL (4 options): • Pick up the handset. • Press the Headset key • Press the Speaker key – OR- • Press the soft Answer key PLACING A CALL (2 options): • Pick up the handset, press Headset, or Speaker key • Dial number, and then press the Send soft key PERSONAL HOLD & RESUME Holds call on your handset only. • While on an active call press the Personal Hold key located on the right side of the phone. • Press the same Hold key to resume the call before picking up the handset. • Call can also be resumed by pressing the soft key labeled Resume. UNIVERSAL OR PARK HOLD Holds call on all handsets. • To place an active call on Hold 1, Hold 2, or Hold 3 press the Park soft key located at the bottom of your display screen. • The phone will place the call on the 1st available universal holding positions and announce the location. • Call can be retrieved on any phone by pressing the same Hold 1, Hold 2, or Hold 3 key. MULTIPLE CALLS • Press the Park key to place your current caller on hold. Then press the soft Answer key to answer the second incoming call. • If you do not want to answer incoming call press the More soft key then select the Reject soft key. The call will continue to ring on other handsets. If call goes unanswered the caller is sent to the “open for business” voicemail greeting. INTERCOM • Dial 8 then the extension number, then press the soft Dial key to use speakerphone or pick up the handset and speak to your coworker. • The extension dialed will hear a notification beep and then your voice. • If that extension is on an active call, the phone will treat the intercom as another incoming call which can be answered, rejected, or ignored. TRANSFERRING CALLS • While on a live call press the Transfer key. • The caller will be placed in a holding pattern and begin hearing the hold music. • Dial the three-digit extension you want to send the call to. (Note: A call can also be transferred to a 10 digit external number if sending to a cell or home number.) • If you want to talk to the person receiving the transfer, wait for them to pick up and explain that you will be transferring a call. • Press the Transfer key again to complete the transfer. • If the receiving party does not want to accept the call, press the soft End Call key and then the Resume soft key to retreive the call.

Instructions Continued BLIND TRANSFER • While on a live call press the Transfer key. • The caller will be placed in a holding pattern and begin hearing the hold music. • Dial the three-digit extension you want to send the call to. (Note: A call can also be transferred to a 10 digit external number if sending to a cell or home number.) • Press the B Transfer soft key to send the call directly to the other extension or number. CONFERENCE CALLS • When on a live call, select the More soft key and then the Conference soft key. You will hear a dial tone. The caller will be placed on hold. • Dial the 10-digit phone number or three-digit extension of the third party you want to conference into the call. • When the third party answers, press the More key and then the Conference soft key to put all three parties on the call together. • Your display will show: Conference. • Press the End Call soft key to disconnect all parties. RECORD VOICEMAIL GREETINGS • Dial *86 on your Weave Phone and record your greeting. • Login to your Admin Portal. • Click on the dropdown arrow next to ‘Phone System’ from the menu on the left. • Select ‘Voicemail Greetings’ • Select the Mailbox you want to upload greetings to. 9000 is the General Voicemail box Or Select a personal extension number if you want to upload your personal extension voicemail. • Click to ‘Add Greeting +’. Choose a file from your media library or upload a file directly from your computer. • Give your greeting a name. • Schedule when your greeting should play, choosing between: Open Hours, Lunch Hours, Break (Staff Meeting) Hours, or Closed Hours. *You can leave a greeting unassigned if you want to use it for a later date, such as a holiday, or unexpected closure. Save your changes. • Make sure that your office hours the Weave software settings have been set up. This is the setting that controls when your different voicemail greetings will be played. LISTEN TO VOICEMAILS • To listen to general voicemails press the Messages key on any phone or dial 9000. • It will inform you of any new voicemails and play them. • To delete a voicemail after listening to it, select option 7. LISTEN TO PERSONAL VOICEMAILS • To listen to personal extension voicemail Dial 9001. • You will be notified of any new voicemail you have. The message will automatically begin playing. • To delete a voicemail message press 7. If you have any more questions, please contact us at: 888-579-5668 [email protected] weavehelp.com