Zebra Xi III Plus Operation & User’s Manual

The copyrights in this manual and the label printer described therein are owned by Zebra Technologies. All rights are reserved. Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability. IBM® is a registered trademark of IBM Corporation. Adobe® and Acrobat® are registered trademarks of Adobe Systems Incorporated. Zebra®, Stripe®, ZPL®, ZebraNet®, ZebraLink™, and ZPL II® are registered trademarks of Zebra Technologies. All other brand names, product names, trademarks, and registered trademarks are property of their respective holders. Part Number: 13383L R1

i Table of Contents Proprietary Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Product Improvements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Canadian DOC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Liability Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Limitation of Liability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix Effective December 30, 2002. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Supplies Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii Warranty Exclusions & Conditions Statement . . . . . . . . . . . . . . . . . . . . . . . .xii Printer Software and Firmware License Agreement . . . . . . . . . .xiii Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx About this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxii Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv

Table of Contents 1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Exterior View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Front Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Front Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2 • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Report Shipping Damage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Store or Reship the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Select a Surface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Provide Proper Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Provide a Data Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Connect the Printer to a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Communication Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Data Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Continuous Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Non-Continuous Black Mark Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Non-Continuous Web Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 3 • Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Load the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Load Roll Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Load Fanfold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Load Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Print a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Calibrate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Adjust Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Zebra XiIIIPlus User Guide iii Media and Ribbon Sensor Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Transmissive (Media) Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Adjust the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 4 • Print Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Select a Print Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Peel-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Cutter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Rewind Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Rewind Mode with Cutter Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Remove Backing from Rewind Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 5 • Data Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Standard Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Parallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 USB 2.0 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 6 • Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 PCMCIA Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 CompactFlash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 7 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Clean Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Clean Interior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Printhead and Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Snap Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Replace Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 8 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 LCD Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Print Quality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Table of Contents Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Additional Printer Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Additional Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 9 • Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Leave Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Password-Protected Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Default Password Value. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Disable the Password Protection Feature . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Front Panel LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 ZebraNet® PrintServer II Option Display . . . . . . . . . . . . . . . . . . . . . . . . . . 121 10 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Standard Xi IIIPlus Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Print Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Zebra Programming Language (ZPL II®). . . . . . . . . . . . . . . . . . . . . . . . . . 124 Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Agency Approvals for All Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Compliance for All Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 General Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Environmental Conditions for Operation and Storage . . . . . . . . . . . . . . . . 128 Print Specifications by Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Ribbon Specifications by Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Label Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 110XiIIIPlus Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 90XiIIIPlus, 96XiIIIPlus, 140XiIIIPlus, 170XiIIIPlus, and 220XiIIIPlus Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

v Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies. Product Improvements Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice. FCC Compliance Statement This equipment has been tested and found to comply with the limits for Class B Digital Devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the product manuals, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception the user is encouraged to do one or more of the following measures:

Proprietary Statement • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user’s authority to operate the equipment. In order to ensure compliance, this printer must be used with Shielded Communication Cables. Canadian DOC Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Liability Disclaimer Zebra Technologies takes steps to assure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom. Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation, production or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption or loss of business information) arising out of the use of or the results of use of or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Zebra XiIIIPlus User Guide vii I have determined that the Zebra printers identified as the manufactured by: Have been shown to comply with the applicable technical standards of the FCC If no unauthorized changed is made in the equipment, and if the equipment is properly maintained and operated. Xi Plus Xi Plus, Xi Plus, Xi Plus, Xi Plus, Xi Plus, Xi Plus III Series 90 III 96 III 110 III 140 III 170 III 220 III 333 Corporate Woods Parkway Vernon Hills, Illinois 60061-3109 U.S.A. For Home, Office, Commercial, and industrial use Zebra Technologies

ix Warranty Information Effective December 30, 2002 All new Zebra products are warranted by the manufacturer to be free from defect in material and workmanship. Printers and Related Hardware Products Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user. Products returned must be packaged in the original or comparable packing and shipping container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for return to customers in the continental United States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest airport; customer pays customs, duties, taxes, and freight from airport to destination. If Zebra determines that the product returned for warranty service or replacement is not defective as herein defined, the customer will pay all handling and transportation costs.

Warranty Information Printers All printers (excluding printheads) are warranted against defect in material or workmanship for twelve (12) months from the purchase date. Printheads Since printhead wear is part of normal operation, the original printhead is covered by a limited warranty as indicated below. Warranty period begins on purchase date. To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Genuine Zebra Supplies (media and/or ribbons) for warranty qualification. However, if it is determined that the use of inappropriate or inferior supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Zebra’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the User Guide has caused defect in the thermal printhead for which a warranty claim is made. Printhead Warranty Period Bar code label and receipt printer printheads 6 months Plastic card printer printheads 12 months

xi Related Hardware Items Products are warranted to be free of defects in material and workmanship from the date of purchase according to this chart: Defective product must be returned to Zebra for evaluation. In the event of notification of defect within the warranty period, Zebra will replace the defective item provided there had not been damage resulting from user abuse, modification, improper installation or use, or damage in shipping or by accident or neglect. Supplies Products Supplies are warranted to be free from defect in material and workmanship for a period of six (6) months for media and twelve (12) months for ribbon from the date of shipment by Zebra. This is provided the user has complied with storage guidelines, handling, and usage of the supplies in Zebra printers. Zebra’s sole obligation under these warranties is to furnish parts and labor for the repair or possible replacement of products found to be defective in material or workmanship during the warranty period. Zebra may in its discretion issue a credit for any such defective products in such amount as it deems reasonable. Product Warranty Period Accessories 1 month Batteries 3 months Cables 1 month Chargers/Power Supplies 1 year Hardware Keys 1 year Keyboard Display Units 6 months Parts 3 months Pocket Eye® 1 year Software 1 month ZebraNet® Print Servers 3 years

Warranty Information Repair Services Zebra repairs are warranted against defects in material and workmanship for 90 days from the date of repair by Zebra. This excludes printheads, which are warranted separately. This warranty does not cover normal wear and tear. This warranty becomes void if the item is modified, improperly installed or used, or damaged by accident, neglect, or abuse. Warranty Exclusions & Conditions Statement The warranties given above are the only warranties given to you. No other warranties, express or implied, are given. Zebra does not make any implied warranty of merchantability or fitness for a particular purpose in connection with its sale of products or services. While Zebra’s desire is to be responsive to your specific needs and questions, Zebra does not assume responsibility for any specific application to which any Products are applied, including, but not limited to, compatibility with other equipment. All statements, technical information, or recommendations relating to Zebra Products are based on tests believed to be reliable, but do not constitute a guaranty or warranty. Zebra’s maximum liability for warranty claims is limited to the invoice price of the Product claimed defective. Zebra does not assume responsibility for delays in replacement or repair of products. Zebra shall not under any circumstances whatsoever be liable to you or any other party for loss or profits, lost data, diminution of goodwill, or any other special or consequential damages whatsoever with respect to any warranty claim made by you. Specifically for software, Zebra is not liable for any incidental or consequential damages caused by abuse or misapplication of the software or by its use in violation of the U.S. copyright law or international treaty. No salesperson, representative, or agent of Zebra is authorized to make any guaranty, warranty, or representation that contradicts the foregoing. Any waiver, alteration, addition, or modification to the foregoing warranties must be in writing and signed by an executive officer of Zebra to be valid. Zebra Technologies 333 Corporate Woods Parkway Vernon Hills, IL 60061-3109 U.S.A. Phone +1 847.634.6700 or +1 800.423.0442 Fax + 1 847.913.8766www.zebra.com

xiii Printer Software and Firmware License Agreement YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS OF THIS ZEBRA TECHNOLOGIES PRINTER SOFTWARE AND FIRMWARE LICENSE AGREEMENT (PSFLA) BEFORE USING THE PRINTER WHICH IS ENCLOSED OR OTHERWISE ASSOCIATED WITH THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT OPERATE THE PRINTER AND PLEASE PROMPTLY RETURN THE PRINTER, ENCLOSURES AND ALL PACKAGING FOR A FULL REFUND. Zebra Technologies (ZEBRA) hereby grants you a non-exclusive, non-transferable license to use the SOFTWARE and FIRMWARE embedded in the printer and the accompanying documentation according to the following terms: 1. The printer enclosed with or otherwise associated with this Agreement has or includes certain SOFTWARE and FIRMWARE therein which is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE and FIRMWARE is licensed, not sold. Such SOFTWARE and/or FIRMWARE may include, but is not limited to, SOFTWARE and/or FIRMWARE that is licensed under one or more of the following trademarks: ZPL (Zebra Programming Language), Zebralink, Web

Printer Software and Firmware License Agreement View, Web Alert, ZBI (Zebra Basic Interpreter), BAR-ONE, ZTools, Utilities, ZebraNet View for IP, ZebraNet Alert, PC Management Program, ZebraNet View for Networks and ZebraNet Connect. 2. GRANT OF LICENSE. This License grants you the following rights: • SOFTWARE and FIRMWARE. You may use, access, display, run, or otherwise interact with (RUN) the SOFTWARE and FIRMWARE in connection with operating the printer which is enclosed with or otherwise associated with this PSFLA (PRINTER). The primary user of the PRINTER may make a second copy for his or her exclusive use on a portable computer/printer. • Storage/Network Use. You may also store or install a copy of the SOFTWARE and FIRMWARE on a storage device, such as a network server, used only to RUN the SOFTWARE and FIRMWARE on your other PRINTERS over an internal network; however, you must acquire and dedicate a license for each separate PRINTER on which the SOFTWARE and FIRMWARE is RUN from the storage device. A license for the SOFTWARE and FIRMWARE may not be shared or used concurrently on different PRINTERS. • Reservation of Rights. All rights not expressly granted are reserved by ZEBRA. • Accessing Services Using the SOFTWARE and FIRMWARE. Your use of any service accessible using the SOFTWARE and FIRMWARE is not covered by this PSFLA and may be governed by separate terms of use, conditions or notices. 3. RESTRICTIONS. • You must maintain all copyright notices on all copies of the SOFTWARE and FIRMWARE. • Limitations on modification. You may not modify, adapt, translate, or create derivative works based on this SOFTWARE OR FIRMWARE or the accompanying documentation. • Limitations of Reverse Engineering, Decompilation and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE or the FIRMWARE, except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation. • Rental. You may not rent or lease or lend the SOFTWARE or FIRMWARE. • Support Services. ZEBRA may provide you with support services related to the SOFTWARE and/or FIRMWARE (SUPPORT SERVICES), in its discretion. Use of SUPPORT SERVICES, if any, is governed by the ZEBRA policies and programs described in the user guide, in online documentation, and/or other ZEBRA provided materials. Any supplemental SOFTWARE or FIRMWARE code provided to you as a part of SUPPORT SERVICES shall be considered part of the SOFTWARE and/or FIRMWARE and is subject to the terms of this PSFLA. With respect to technical information you provide to ZEBRA as part of the SUPPORT

Zebra XiIIIPlus User Guide xv SERVICES, ZEBRA may use such information for its business purposes, including for product support and development. ZEBRA will not utilize such technical information in a form that personally identifies you except to the extent necessary to provide you with support. • Replacement, Modification and Upgrade of the SOFTWARE and/or FIRMWARE. ZEBRA reserves the right to replace, modify or upgrade the SOFTWARE and/or FIRMWARE at any time by offering you a replacement or modified version of the SOFTWARE and/or FIRMWARE or such upgrade and to charge for such replacement, modification or upgrade. Any such replacement or modified SOFTWARE and/or FIRMWARE code or upgrade to the SOFTWARE and/or FIRMWARE offered to you by ZEBRA shall be considered part of the SOFTWARE and/or FIRMWARE and subject to the terms of this PSFLA (unless this PSFLA is superseded by a further PSFLA accompanying such replacement or modified version of or upgrade to the SOFTWARE and/or FIRMWARE). In the event that ZEBRA offers a replacement or modified version of or any upgrade to the SOFTWARE and/or FIRMWARE, (a) your continued use of the SOFTWARE and/or FIRMWARE is conditioned on your acceptance of such replacement or modified version of or upgrade to the SOFTWARE and/or FIRMWARE and any accompanying superseding PSFLA and (b) in the case of the replacement or modified SOFTWARE and/or FIRMWARE, your use of all prior versions of the SOFTWARE and/or FIRMWARE is terminated. 4. TERMINATION. Without prejudice to any other rights, ZEBRA may terminate this PSFLA if you fail to comply with the terms and conditions of this PSFLA. ZEBRA may terminate this PSFLA by offering you a superseding PSFLA for the SOFTWARE and/or FIRMWARE or any replacement or modified version of or upgrade to the SOFTWARE and/or FIRMWARE and conditioning your continued use of the SOFTWARE and/or FIRMWARE or such replacement, modified or upgraded version on your acceptance of such superseding PSFLA. In addition, ZEBRA may terminate this PSFLA by notifying you that your continued use of the SOFTWARE and/or FIRMWARE is prohibited. In the event that ZEBRA terminates this PSFLA, you must immediately stop using the SOFTWARE and/or FIRMWARE and destroy all copies of the SOFTWARE and/or FIRMWARE and all of its component parts. 5. COPYRIGHT. All title and copyrights in and to the SOFTWARE and FIRMWARE, the accompanying printed materials, and any copies of the SOFTWARE and FIRMWARE, are owned by ZEBRA or its suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE and/or FIRMWARE is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This PSFLA grants you no rights to use such content. If this SOFTWARE and/or FIRMWARE contains documentation

Printer Software and Firmware License Agreement which is provided only in electronic form, you may print one copy of such electronic documentation. You may not copy the printed materials accompanying the SOFTWARE and/or FIRMWARE. 6. U.S. GOVERNMENT RESTRICTED RIGHTS. All SOFTWARE and/or FIRMWARE provided to the U.S. Government pursuant to solicitations issued on or after December 1, 1995 is provided with the commercial rights and restrictions described elsewhere herein. All SOFTWARE and/or FIRMWARE provided to the U.S. Government pursuant to solicitations issued prior to December 1, 1995 is provided with RESTRICTED RIGHTS as provided for in FAR, 48 CFR 52.227-14 (JUNE 1987) or DFAR, 48 CFR 252.227-7013 (OCT 1988), as applicable. 7. EXPORT RESTRICTIONS. You agree that you will not export or re-export the SOFTWARE and/or FIRMWARE, any part thereof, or any process or service that is the direct product of the SOFTWARE and/or FIRMWARE (the foregoing collectively referred to as the RESTRICTED COMPONENTS), to any country, person or entity subject to U.S. export restrictions. You specifically agree not to export or re-export any of the RESTRICTED COMPONENTS (i) to any country to which the U.S. has embargoed or restricted the export of goods or services, which currently include, but are not necessarily limited to Cuba, Iran, Iraq, Libya, North Korea, Sudan and Syria, or to any national of any such country, wherever located, who intends to transmit or transport the RESTRICTED COMPONENTS back to such country; (ii) to any person or entity who you know or have reason to know will utilize the RESTRICTED COMPONENTS in the design, development or production of nuclear, chemical or biological weapons; or (iii) to any person or entity who has been prohibited from participating in U.S. export transactions by any federal agency of the U.S. government. You warrant and represent that neither the U.S. Commerce Department, Bureau of Export Administration nor any other U.S. federal agency has suspended, revoked or denied your export privileges. 8. DISCLAIMER OF WARRANTIES. ZEBRA AND ITS SUPPLIERS PROVIDE THE SOFTWARE AND/OR FIRMWARE “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY (IF ANY) IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF LACK OF VIRUSES, AND OF LACK OF NEGLIGENCE OR LACK OF WORKMANLIKE EFFORT. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, OF QUIET ENJOYMENT, OR OF NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE AND FIRMWARE IS WITH YOU. ZEBRA DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE OR FIRMWARE WILL BE UNINTERRUPTED OR ERROR FREE.

Zebra XiIIIPlus User Guide xvii 9. EXCLUSION OF ALL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZEBRA OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR ANY INJURY TO PERSON OR PROPERTY, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, FOR LOSS OF PRIVACY FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR FIRMWARE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ZEBRA OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF DAMAGES SHALL BE EFFECTIVE EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 10. LIMITATIONS AND RELEASE OF LIABILITY. • To the extent that the SOFTWARE and/or FIRMWARE covered by this PSFLA includes emulation libraries, emulation libraries are offered “as is”. ZEBRA does not provide any warranty associated with the emulation libraries. • The emulation library does not work 100% correctly or cover 100% of the functionality of the printer language being emulated. Modifications may be required for each target application. If such modification is necessary, prior to making any such modification, you are required to contact ZEBRA to obtain express written consent to make such modification. • If the emulation library is sold separately by an authorized party other than ZEBRA (RESELLER—A party other than ZEBRA which is authorized by ZEBRA to distribute the SOFTWARE and/or FIRMWARE with its application so long as the SOFTWARE and/or FIRMWARE is used with a ZEBRA printer) or is sold bundled with a printer to an end-user by a RESELLER, and if claims are made by the RESELLER that the emulation library performs as a 100% emulation solution, ZEBRA is not responsible if the emulation library does not work as advertised by the RESELLER. Furthermore, ZEBRA is not liable for any damages directly or indirectly relating to such emulation library which is sold separately by the RESELLER or which is sold bundled with a printer to an end-user by the RESELLER. • The SOFTWARE and FIRMWARE was provided to you at no additional charge and ZEBRA has included in this PSFLA terms that disclaim all warranties and liability for the SOFTWARE and FIRMWARE. To the full extent allowed by law, YOU HEREBY RELEASE ZEBRA AND ITS SUPPLIERS FROM ANY AND

Printer Software and Firmware License Agreement ALL LIABILITY ARISING FROM OR RELATED TO ALL CLAIMS CONCERNING THE SOFTWARE AND/OR FIRMWARE OR ITS USE. If you do not wish to accept the SOFTWARE OR FIRMWARE under the terms of this PSFLA, do not use the PRINTER enclosed with or otherwise associated with this PSFLA. 11. GOVERNING LAW. If you acquired the SOFTWARE and/or FIRMWARE in the United States of America, the laws of the State of Illinois, U.S.A. will apply to this contract. If you acquired this SOFTWARE and/or FIRMWARE outside of the United States of America, then local law may apply. If any provision of this PSFLA is held invalid, the remainder of this PSFLA shall continue in full force and effect. 12. QUESTIONS. Should you have any questions, or if you desire to contact ZEBRA for any reason, please contact the ZEBRA subsidiary serving your country, or write: Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, IL 60061

xix Preface This section provides you with contact information, document structure and organization, and additional reference documents. Contents Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx About this Document. . . . . . . . . . . . . . . . . . . .xxi Document Conventions. . . . . . . . . . . . . . . . . xxii Related Documents. . . . . . . . . . . . . . . . . . . . xxiv

Preface Contacts Contacts You can contact Zebra Technologies at any of the following: Visit us at: www.zebra.com Our Mailing Addresses: Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.A Telephone: +1 847.634.6700 Fax: +1 847.913.8766 Zebra Technologies Europe Limited Zebra House The Valley Centre, Gordon Road High Wycombe Buckinghamshire HP13 6EQ, UK Telephone: +44 (0)1494 472872 Fax: +44 (0)1494 450103 Support You can contact Zebra support at: Web Address: www.zebra.com/SS/service_support.htm US Phone Number +1 847.913.2259 UK/International Phone Number +44 (0) 1494 768289 ! Important • The Web address is case-sensitive. The SS must be all caps.

Zebra XiIIIPlus User Guide xxi About this Document The Zebra XiIIIPlus User Guide contains these chapters and appendices: Ch No. Title Content Warranty Information Warranty information on Zebra printers, related hardware, and supplies. 1 Introduction Printer overview, printer components, types of labels, and system considerations. 2 Getting Started Instructions for setting up your printer. 3 Printer Operation Instructions for loading media, loading and removing ribbon, calibrating the printer, adjusting sensors, and adjusting the printhead. 4 Print Modes Descriptions of the available print options. 5 Data Ports Standard data ports available on the Zebra XiIIIPlus printers 6 Memory Cards PCMCIA and CompactFlash card options available. 7 Routine Maintenance Routine cleaning and maintenance procedures. 8 Troubleshooting Common printing problems and recommended solutions. A Front Panel Controls How to adjust printer settings to fit your printing needs. B Specifications Zebra XiIIIPlus printer specifications

Preface Document Conventions Document Conventions The following conventions are used throughout this document to convey certain information: About this Chapter Sections This section includes a brief overview of and a table of contents for the chapter. These sections primarily serve as hyperlink components for the Adobe Acrobat.pdf version of this guide. Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .pdf format, you can click the cross-reference (blue text) to jump directly to its location. Command Line Examples All command line examples appear in Courier New font. For example, you would type the following to get to the Post-Install scripts in the bin directory: Ztools Files and Directories All file names and directories appear in Courier New font. For example, the Zebra.tar file and the /root directory. Cautions, Important, Note, and Example Caution • Warns you of a potential electric shock situation. Caution • Warns you of a situation where excessive heat could cause a burn. Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you. Caution • Advises you that failure to take or avoid a specific action could result in physical harm to the hardware. ! Important • Advises you of information that is essential to complete a task.

xxiii Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. The following illustration and table provide an example. Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text. Example • Provides an example, often a scenario, to better clarify a section of text. Tools • Tells you what tools you need to complete a given task. 1 SETUP/EXIT button 1

Preface Related Documents Related Documents In addition to the Zebra XiIIIPlus User Guide, the following documents might be helpful references: • ZPL II® Programming Guide Volume I (part number 45541L) and Volume II (part number 45542L). • PrintServer II™ Installation and User Guide (part number 45537L). • Maintenance Manual (part number 13185L for the 110XiIIIPlus, part number 48152L for all other XiIIIPlus printers)

1 CHAPTER 1 Introduction This chapter provides a high-level overview of the printer and its components. Contents Exterior View . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Front Panel Buttons. . . . . . . . . . . . . . . . . . . . 4 Front Panel Lights . . . . . . . . . . . . . . . . . . . . . 5 Printer Components . . . . . . . . . . . . . . . . . . . . . 6

Introduction Exterior View Exterior View The following illustrations show the exterior of the printer. 1 Front panel 2 Media door 1 Electronics cover 2 Power switch 3 AC power cord connection 1 2 2 1 3

3 Front Panel This illustration shows the buttons and lights on the front panel. For details, see Front Panel Buttons on page 4 and Front Panel Lights on page 5.

Introduction Front Panel Front Panel Buttons This table describes the function of the buttons shown in the illustration on page 2. Button Details LEFT OVAL Changes parameter values. Common uses are to increase/decrease a value, answer yes or no, indicate on or off, scroll through several choices, input the password, or set up the printer for a firmware download. RIGHT OVAL Changes parameter values. Common uses are to increase/decrease a value, answer yes or no, indicate on or off, scroll through several choices, input the password, or set up the printer for a firmware download. PREVIOUS Scrolls to the previous parameter. Press and hold this button to scroll back quickly through parameter sets. NEXT/SAVE Scrolls to the next parameter. Press and hold this button to scroll forward quickly through parameter sets. SETUP/EXIT Enters and exits the setup mode. PAUSE Starts and stops the printing process and allows other buttons to be used. If an error messages is on the LCD, pressing this button removes the error. FEED Forces the printer to feed a blank label each time the button is pressed. • If the printer is not printing, one blank label immediately feeds. • If the printer is printing, one blank label feeds after the current batch of labels is complete. CANCEL In the pause mode, this button cancels print jobs. • If there are multiple print jobs in the print queue, press CANCEL once for each print job to be deleted. • To delete all print jobs, hold CANCEL for several seconds. The DATA light turns off. CALIBRATE This button can be used to calibrate the printer for the following: • Media length • Media type (continuous or non-continuous) • Print mode (direct thermal or thermal transfer) • Sensor values For more information on calibration, see Calibrate the Printer on page 31.

5 Front Panel Lights This table details the lights shown in the illustration on page 2. Light Details POWER Indicates printer power status. • Off — printer is off. • On — printer is on. TAKE LABEL • Off — Normal operation. • Flashing — (Peel-Off mode only.) The label is available. Printing is paused until the label is removed. ERROR Indicates printer operation. • Off — printer is in Normal operation. • Flashing — printer pauses until the label is removed. CHECK RIBBON • Off — Normal operation; ribbon (if used) is properly loaded. • On — No media is under the label sensor. Printing is paused, the LCD shows an error message, and the PAUSE light is on. PAPER OUT Indicates that labels need to be reloaded. PAUSE • Off — normal operation. • On — all printing operations have stopped. Either PAUSE was pressed, a pause command was included in the label format, the on-line verifier detected an error, or a printer error was detected. DATA • Off — Normal operation. No data being received or processed. • On/Blinking — Data processing or printing is taking place. Data is being received.

Introduction Printer Components Printer Components This illustration shows a side view of the printer’s internal components. 1 Printhead lever 2 Ribbon take-up spindle 3 Ribbon supply spindle 4 Ribbon dancer assembly (only on select models) 5 Media guide 6 Media dancer roller assembly 7 Media supply guide 8 Media supply hanger 9 Rewind spindle (optional) 10 Spindle hook 11 Lower roller 12 Snap plate 13 Platen roller 14 Tear-off bar 1 2 3 4 7 8 6 9 10 14 13 12 11 5

7 CHAPTER 2 Getting Started This chapter provides the tasks that you must complete and the issues that you must consider before you load and configure your printer. Contents Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . 8 Unpack and Inspect the Printer. . . . . . . . . . . . . 9 Report Shipping Damage . . . . . . . . . . . . . . . 9 Store or Reship the Printer . . . . . . . . . . . . . . 9 Select a Site for the Printer . . . . . . . . . . . . . . . 10 Select a Surface . . . . . . . . . . . . . . . . . . . . . 10 Provide Proper Operating Conditions . . . . . 10 Allow Proper Space . . . . . . . . . . . . . . . . . . . 10 Provide a Data Source . . . . . . . . . . . . . . . . 10 Connect the Printer to a Power Source. . . . . . 11 Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . 11 Communication Interfaces. . . . . . . . . . . . . . . . 13 Data Cable Requirements . . . . . . . . . . . . . . 14 Types of Media . . . . . . . . . . . . . . . . . . . . . . . . 15 Continuous Media . . . . . . . . . . . . . . . . . . . . 15 Non-Continuous Black Mark Media. . . . . . . 15 Non-Continuous Web Media . . . . . . . . . . . . 16 Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Getting Started Before You Begin Before You Begin Review this checklist, and resolve any issues before you begin setting up your printer. When you are ready, continue with Printer Operation on page 19. ‰ Unpack and Inspect Have you unpacked the printer and inspected it for damage? If you have not, see Unpack and Inspect the Printer on page 9. ‰ Select a Site Have you selected an appropriate location for the printer? If you have not, see Select a Site for the Printer on page 10. ‰ Attach Power Cord Do you have the correct power cord for your printer? If you are unsure, see Power Cord on page 11. To attach the power cord and connect the printer to a power source, see Connect the Printer to a Power Source on page 11. ‰ Connect to a Data Source Have you determined how the printer will be connected to a data source (usually a computer)? For more information, see Communication Interfaces on page 13. ‰ Select Media Do you have the correct media for your application? If you are unsure, see Types of Media on page 15. ‰ Select Ribbon Do you need to use ribbon, and is the appropriate ribbon available, if needed? If you are unsure, see Ribbon on page 17.

Zebra XiIIIPlus User Guide 9 Unpack and Inspect the Printer When you unpack the printer, save all packing materials. When the printer is out of the box, raise the printer’s media door, and remove the power cord. Inspect the printer for possible damage incurred during shipment. Check all exterior surfaces for damage. Raise the media door, and inspect the media compartment for damage to components. Report Shipping Damage If you discover shipping damage upon inspection: • Immediately notify the shipping company of the damage, and file a damage report with them. Zebra is not responsible for any damage incurred during shipment of the equipment and does not repair this damage under warranty. • Keep all packaging material for shipping company inspection. • Notify your authorized Zebra reseller. Store or Reship the Printer If you are not placing the printer into immediate operation, repackage it using the original packing materials. You may store the printer under the following conditions: • Temperature: –40° to 140°F (–40° to 60°C) • Relative humidity: 5% to 85% non-condensing If you must ship the printer, remove any ribbon and media from the supply spools to avoid damaging the printer. Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit.

Getting Started Select a Site for the Printer Select a Site for the Printer Consider the following when selecting an appropriate location for your printer. Select a Surface Select a solid, level surface of sufficient size and strength to accommodate the printer and other equipment (such as a computer), if necessary. The choices include a table, countertop, desk, or cart. Provide Proper Operating Conditions Because the printer was designed and is fabricated as an industrial-type unit, it functions satisfactorily in a location that conforms to specified environmental and electrical conditions, including a warehouse or factory floor. For more information on the required conditions, see General Specifications on page 127. The following table shows the temperature and relative humidity requirements for the printer when it is operating. Allow Proper Space The printer should have enough space around it for you to be able to open the media door. To allow for proper ventilation and cooling, leave open space on all sides of the printer. Provide a Data Source If the printer will be located away from the data source, the selected site must provide the appropriate connections to that data source. For more information on the types of communication interfaces, see Communication Interfaces on page 13. Mode Temperature Relative Humidity Thermal Transfer 41° to 104°F (5° to 40°C) 20 to 85% non-condensing Direct Thermal 32° to 104°F (0° to 40°C) 20 to 85% non-condensing Caution • Do not place any padding or cushioning material behind or under the printer because this restricts air flow and could cause the printer to overheat.

Zebra XiIIIPlus User Guide 11 Connect the Printer to a Power Source To connect the printer to a power source, complete these steps: 1. Turn the printer power switch (located on the rear of the printer) to the Off (O) position. 2. Plug the power cord into the mating connector on the rear of the printer. 3. Plug the other end of the power cord into the power source. Power Cord Depending on how your printer was ordered, a power cord may or may not be included. If one is not included or if the one included is not suitable for your requirements, refer to the following guidelines. Your power cord must meed these standards: • The overall length must be less than 9.8 φτ (3.0 m). • It must be rated for at least 5 A, 250 V. • The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic interference. The ground connection is handled by the third wire (earth) in the power cord as shown in the following illustration. Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration. 1 AC power plug for your country 2 3-conductor HAR cable 3 IEC 320 connector 4 Neutral earth live in contact view 1 2 3 4

Getting Started Connect the Printer to a Power Source • The AC power plug and the IEC 320 connector must bear the certification mark of at least one of the known international safety organizations shown in this illustration. + R

13 Communication Interfaces The way that you connect your printer to a data source depends on the communication options installed in the printer. The standard communication interfaces are an RS-232 serial data port, a bi-directional parallel port, and a USB 2.0 port. The following illustration shows the location of the communication interfaces on the back of the printer. For more information about these interfaces, see Data Ports on page 53. Other options for connecting your printer to a data source include the following: • The optional ZebraNet® PrintServer II, which enables the printer to be connected to 10Base-T Ethernet networks. • A wireless card socket option. • The IBM® Twinax or IBM® Coax option for those applications that require them. Note • RS-422 and RS-485 serial data ports are available through an adapter. A DB-25 cable and a USB 2.0 cable are also available. 1 Parallel port 2 Serial port 3 USB 2.0 port 1 2 3

Getting Started Communication Interfaces Data Cable Requirements Data cables must be fully shielded and fitted with metal or metallized connector shells. Shielded cables and connectors are required to prevent radiation and reception of electrical noise. To minimize electrical noise pickup in the cable: • Keep data cables as short as possible. • Do not bundle the data cables tightly with the power cords. • Do not tie the data cables to power wire conduits. Note • Zebra printers comply with FCC Rules and Regulations, Part 15 for Class B Equipment using fully shielded, 6.5 ft (2 m) data cables. Use of unshielded cables may increase radiation above the Class B limits. Note • RS-422 and RS-485 applications should use twisted shielded pairs as recommended in the TIA/EIA-485 Specification.

Zebra XiIIIPlus User Guide 15 Types of Media The printer can use media that is on rolls or in fan-folded stacks. The difference between media types is in whether the media is continuous or non-continuous. We strongly recommend the use of Zebra-brand supplies for continuous high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to ensure against premature printhead wear. Continuous Media Continuous media is one uninterrupted length of material that allows the image to be printed anywhere on the label. The individual labels can be cut apart or stored in a roll for later use. This illustration shows a sample of continuous media. Non-Continuous Black Mark Media Non-continuous black mark media has black marks printed on the back, which indicate the start and end of each label. This illustration shows a sample of non-continuous black mark media. Note • Because print quality is affected by media and ribbon, printing speeds, and printer operating modes, it is very important to run tests for your applications.

Getting Started Types of Media Non-Continuous Web Media Non-continuous web media refers to individual labels that are separated by a gap, notch, or hole. When you look at the media, you can tell where one label ends and the next one begins. This illustration shows samples of non-continuous web media. ! Important • The life of the printhead may be reduced by the abrasion of exposed paper fibers when using perforated media.

17 Ribbon The media determines whether you need to use ribbon and determines the minimum width of the ribbon. Consider the following: • Thermal transfer — ribbon needed. The ribbon must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear. • Direct thermal transfer — no ribbon needed. When printing in direct thermal mode, ribbon is not used and should not be loaded in the printer.

19 CHAPTER 3 Printer Operation If you have completed the tasks and resolved the issues in the checklist in Before You Begin on page 8, use this chapter to load and calibrate your printer and to print a configuration label. Contents Load the Printer. . . . . . . . . . . . . . . . . . . . . . . . 20 Load Roll Media . . . . . . . . . . . . . . . . . . . . . 20 Load Fanfold Media. . . . . . . . . . . . . . . . . . . 22 Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . 24 Remove Used Ribbon . . . . . . . . . . . . . . . . . 28 Print a Configuration Label . . . . . . . . . . . . . . . 29 Calibrate the Printer . . . . . . . . . . . . . . . . . . . . 31 Adjust Sensors . . . . . . . . . . . . . . . . . . . . . . . . 32 Media and Ribbon Sensor Calibration. . . . . 32 Transmissive (Media) Sensors . . . . . . . . . . 34 Adjust the Printhead . . . . . . . . . . . . . . . . . . . . 37

Printer Operation Load the Printer Load the Printer This section gives you a series of instructions to load labels and ribbon (if used). The instructions that follow are for a standard printer in Tear-Off Mode. To choose different printing modes, see Print Modes on page 39. Load Roll Media Roll media feeds through the printer from the media hanger or media supply spindle. This illustration identifies the components of the printer that you need to be familiar with to load roll media. Caution • Be sure the printer is Off (O) if you have connected the power cable. 1 Printhead lever 2 Media guide 3 Media back plate 4 Optional media spindle 1 2 3 4

Zebra XiIIIPlus User Guide 21 To load roll media, complete these steps: 1. Open the printhead. 2. Slide the media guide away from the printer frame. You might need to loosen the media guide screw. 3. Put the roll of media on the media hanger. 4. Push the label core toward the printer frame. The labels must be aligned with the label core. 5. Feed the media under the media guide roller and under the printhead. 6. Do you have the Cutter option? • No — continue with the next step. • Yes — feed the media through the cutter. 7. Adjust the media supply guide so it is just touching, but does not restrict, the edge of the media. The labels should lie flat as shown in the illustration. 8. Are you using direct thermal labels? • Yes — close the printhead and go to Print a Configuration Label on page 29. • No — go to Load Ribbon on page 24. Caution • The cutter blade is sharp. Do not rub or touch the blade with your fingers. 1 Printhead 2 Media guide roller 3 Labels/media 1 2 3

Printer Operation Load the Printer Load Fanfold Media Fanfold media feeds through either the bottom or rear access slot from outside the printer. The media hanger and media supply spindle are not used with fanfold media. To load fanfold labels, complete these steps: 1. Slide the printhead lever to the Open position. 2. Slide the media guide as far from the printer frame as possible. 3. How do you want to feed the fanfold labels? • From the bottom slot in the printer body. This illustration shows the printer with fanfold labels loaded through the bottom slot. 1 Printhead lever (shown in the Open position) 2 Media guide 3 Fanfold labels 1 2 3

Zebra XiIIIPlus User Guide 23 • From the rear slot in the printer body. This illustration shows the printer with fanfold labels loaded through the rear slot. 4. Do you have the Cutter option? • No — continue with the next step. • Yes — feed the fanfold media through the cutter. 5. Adjust the media guide so it just touches, but does not restrict, the edge of the labels. The labels should lie flat. 6. Are you using direct thermal labels? • Yes — close the printhead and go to Print a Configuration Label on page 29. • No — go to Load Ribbon on page 24. 1 Printhead lever (shown in the Open position) 2 Media guide 3 Fanfold labels Caution • The cutter blade is sharp. Do not rub or touch the blade with your fingers. 1 2 3

Printer Operation Load the Printer Load Ribbon Before you load ribbon, make sure that the labels that you are using need ribbon. Only thermal transfer labels require ribbon. Do not load ribbon if the printer is to be used with direct thermal labels. A ribbon leader makes it easier to load and unload ribbon. Make a leader for your ribbon roll if it does not already have one. To make a ribbon leader, complete these steps: 1. Unroll the ribbon about 6 in. (15 cm). 2. Tear off a strip of labels and backing about 6 in. (15 cm) long from the label roll. 3. Peel a label from the backing. 4. Overlap the ribbon and the backing with the ribbon on top, and use the label to tape them together. This serves as a ribbon leader. Caution • Use ribbon that is wider than the thermal transfer media. If the printhead is not protected by the ribbon, the resulting abrasion from the media may cause premature printhead wear.

Zebra XiIIIPlus User Guide 25 To load the ribbon, complete these steps: 1. Align the segments of the ribbon supply spindle as shown in the following illustration. 2. Place the roll of ribbon on the ribbon supply spindle, and push the core as far back as it can go. The following illustration shows the printer components that are mentioned in this procedure. 3. If the printhead is closed, open it using the printhead lever. 4. Thread the ribbon leader and attached ribbon under the ribbon guide roller, through the print mechanism, and past the platen roller. 1 Top roller 2 Ribbon take-up spindle 3 Ribbon supply spindle 4 Ribbon guide roller 5 Ribbon leader attached to ribbon 6 Platen roller (not shown) 7 Printhead lever (shown in the Open position) Note • For the 170XiIIIPlus and 220XiIIIPlus, thread the leader first through the ribbon dancer roller assembly. 1 2 3 4 6 5 7

Printer Operation Load the Printer 5. Pull the ribbon leader over the printhead and above the top roller as shown in the following illustration. 6. Bring the ribbon leader and ribbon under the ribbon take-up spindle, and wrap them around the spindle. The following illustration shows the ribbon leader wrapped around the ribbon take-up spindle. 7. Turn the spindle counterclockwise until the ribbon stays on the spindle. 1 Ribbon leader 2 Printhead 1 Ribbon leader 2 Ribbon take-up spindle 1 2 1 2

Zebra XiIIIPlus User Guide 27 8. Close the printhead. The following illustration shows how your printer should look with the media and ribbon loaded. 9. To remove the ribbon, refer to Remove Used Ribbon on page 28.

Printer Operation Load the Printer Remove Used Ribbon When the ribbon has run out or must be changed, remove the used ribbon from the take-up spindle. This illustration shows the ribbon take-up spindle. To remove used ribbon, complete these steps: 1. Open the printhead. 2. Has the ribbon run out? • Yes — continue with the next step. • No — tear or cut the ribbon as close to the ribbon take-up spindle as possible. 3. While holding the ribbon take-up spindle, turn the ribbon release knob clockwise until it stops. This causes the ribbon release bars to pivot down, easing the spindle’s grip on the used ribbon. 4. Slide the used ribbon off of the ribbon take-up spindle. 5. Align the arrow on the ribbon take-up spindle knob with the notch in the ribbon take-up spindle. 6. To load new ribbon, see Load Ribbon on page 24. 1 Used ribbon 2 Ribbon take-up spindle 3 Ribbon release bars 4 Notch in ribbon take-up spindle 5 Arrow on ribbon take-up spindle 6 Ribbon release knob Caution • Do not cut through the ribbon that is on the take-up spindle because you may damage the spindle. Use the release knob to slide the ribbon off of the spindle. 1 2 3 4 5 6

Zebra XiIIIPlus User Guide 29 Print a Configuration Label When you have loaded the media and ribbon (if necessary), print a configuration label to use as a record of your printer settings. Keep the configuration label for baseline information on your printer when troubleshooting printing problems. To print a configuration label, complete these steps: 1. Connect the power cord to the power connection on the back of the printer. 2. To confirm the power connection, turn the printer On (I). The printer performs the power-up self test (POST). When the test is complete, PRINTER READY displays on the front panel LCD. 3. Does the front panel LCD display PRINTER READY? • Yes — continue with the next step. • No — go to Troubleshooting on page 79. 4. Turn the printer Off (O). 5. Press and hold CANCEL while turning the printer On (I). 6. Release CANCEL when the DATA light turns off (approximately five seconds). The configuration label prints. A sample label, which may look different than yours, is shown below. Caution • For personal and equipment safety, always use an approved three- conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three- conductor grounded plug configuration.

Printer Operation Print a Configuration Label 7. Did the label print? • Yes, a configuration label printed. Connect the printer to your data source. Communication can be handled in many different ways. More information about the standard interfaces is available in Standard Ports on page 54. • No, a label did not print. Sensors out of position is a common cause of printing problems. Refer to Adjust Sensors on page 32. For additional assistance, refer to Troubleshooting on page 79.

Zebra XiIIIPlus User Guide 31 Calibrate the Printer There are five different ways that the printer can be calibrated. You may calibrate the printer as needed. • Auto-calibration occurs when the printer feeds media after the printhead is closed and when the printer is first turned on (see Media Power Up on page 113 and Head Close on page 113 for options). The printer automatically sets the value it detects for the spaces between labels. This type of calibration also happens as part of both the sensor profile and media and ribbon sensor calibration procedures. • Long Calibration, which you select by pressing PAUSE then CALIBRATE, calibrates the printer for media length, media type (continuous or non-continuous), and print mode (thermal or direct thermal transfer) and updates the sensor values. • Short Calibration, which you select by pressing just CALIBRATE, uses current sensor values rather than detecting the spaces between labels and resetting the sensors. This calibration sequence uses fewer labels than the long calibration sequence, but it is less reliable because the values that are stored in the sensors could be incorrect. • Sensor Profile Calibration, which you select through the front panel, auto-calibrates the printer and prints a media sensor profile. See Sensor Profile on page 107 for instructions. • Media and Ribbon Sensor Sensitivity Calibration, which you select through the front panel, resets the sensitivity of the sensors to detect correctly the media and ribbon that you are using. See Media and Ribbon Sensor Calibration on page 32 for instructions. If you change the type of ribbon and/or media, you might need to reset the sensitivity of the media and ribbon sensors. When the sensors are at their new sensitivity, the printer performs an auto-calibration. Note • If you press CALIBRATE and nothing happens, you may need to upgrade your firmware. Print a configuration label to see which version of firmware that is installed on your printer. To upgrade your firmware or to check if you have the latest version, go to http://www.zebra.com/SD/firmware.htm.

Printer Operation Adjust Sensors Adjust Sensors This section describes how to adjust and calibrate sensors. Media and Ribbon Sensor Calibration Media and ribbon sensor calibration is one of the most common adjustments to the printer settings. This procedure is performed through the front panel. Indications that the sensitivity may need to be reset are: • The CHECK RIBBON light is on even though the ribbon is properly installed. • Non-continuous labels are being treated as continuous labels. To adjust the sensitivity of media and ribbon sensors, complete these steps: 1. From the front panel, press the right oval to start the calibration procedure. The LOAD BACKING prompt displays. 2. Open the printhead. 3. Remove approximately 8 in. (203 mm) of labels from the media backing, and pull the media into the printer so that only the backing is between the media sensors. 4. Leave the printhead open. 5. Press the right oval to continue. The REMOVE RIBBON prompt displays. 6. Remove the ribbon. 7. Close the printhead. Note • Before you begin the calibration procedure, make sure that the maximum length is set to a value 1 in. (25.4 mm) greater than the length of the labels that you are using. If the maximum length is set to a lower value, the calibration process assumes that continuous media is in the printer. ! Important • This procedure must be followed exactly as presented. All of the steps must be performed even if only one of the sensors requires adjustment. You may press the left oval at any step in this procedure to cancel the procedure.

33 8. Press the right oval to continue. The message CALIBRATING PLEASE WAIT displays. The printer adjusts the scale (gain) of the signals that it receives from the media and ribbon sensors. On the sensor profile, this essentially corresponds to moving the peak of the graph up or down to optimize the readings for your application (for more information, see Sensor Profile on page 107). When calibration is complete, RELOAD ALL displays. 9. Open the printhead and pull the media forward until a label is positioned under the media sensor. 10. Reload the ribbon back into to its proper position. 11. Close the printhead. 12. Press the right oval to continue. The printer does a calibration equivalent to pressing CALIBRATE; during this process, the printer determines the label length. To see the new readings on the new scale, print a sensor profile.

Printer Operation Adjust Sensors Transmissive (Media) Sensors The transmissive sensor consists of two sections: a light source (the lower media sensor) and a light sensor (the upper media sensor). The media passes between the two. Adjust these sensors only when the printer cannot detect the top of the label. The front panel LCD displays ERROR CONDITION PAPER OUT, even though there are labels loaded in the printer. To adjust the upper media sensor for the inside half of the media, complete these steps: 1. Remove the ribbon (if ribbon is used). 2. Locate the upper media sensor as shown in the following illustration. The upper media sensor eye is directly below the adjustment screw head. 3. Slightly loosen the upper media sensor adjustment screw using a Phillips-head screwdriver. Note • For most models of XiIIIPlus, the upper media sensor can be positioned along the inside half of the media (the side closest to the back of the printer) or the outside half of the media (the side farthest from the back of the printer). However, for the 220XiIIIPlus, you cannot move the sensors to the outside half of the media. 1 Upper media sensor adjustment screw 2 Upper media sensor 1 2

35 4. Using the tip of the screwdriver, slide the upper sensor along the slot to the desired position (for non-continuous media with a notch or hole in the media, the sensor must be directly above the notch or hole). 5. Tighten the adjustment screw to secure the upper media sensor. To adjust the upper media sensor for the outside half of the media (all models except the 220XiIIIPlus): 1. Remove the ribbon (if ribbon is used). 2. Locate the upper media sensor. The upper media sensor eye is directly below the adjustment screw head. 3. Remove the upper media sensor adjustment screw using a Phillips-head screwdriver. 4. Lift the upper media sensor assembly from the slot, and move it and the wire cover to the outside slot. Carefully pull the wires through the cable tie. You may need to set aside the sensor wire cover if the adjustment is too far to the outside. 5. Replace and slightly tighten the adjustment screw. 6. Slide the upper media sensor along the slot to the desired position (for non-continuous media with a notch or hole in the media, the sensor must be directly above the notch or hole). 7. Tighten the adjustment screw. 8. Make sure that the wires are routed back into the groove of the media sensor bracket.

Printer Operation Adjust Sensors To adjust the lower media sensor, complete these steps: 1. Locate the lower media sensor assembly under the rear roller. (The sensor is a spring clip holding a circuit board.) 2. Slide the sensor until the two brass-colored infrared emitters are under the upper media sensor. Gently pull wires out as needed (wires should have a little slack). 3. If you move the sensor inward and a large loop of wire develops, remove the electronics cover from the side of the printer, and gently pull the wires through. Clamp the wires so that they do not rub any drive belts. 1 Lower media sensor 1

Zebra XiIIIPlus User Guide 37 Adjust the Printhead Printhead pressure and the darkness setting affect print quality. If the darkness setting is too high for the labels and ribbon being used, it causes premature printhead wear. If the toggle pressure is not even, labels and ribbon may slip. Toggle adjustment may be needed if printing is too light on one side or if thick labels are used. Make sure that the toggles are positioned properly. The toggles should be positioned so they provide even pressure on the labels. The toggles are positioned by sliding them to the desired location. • If you are using a 90XiIIIPlus or 96XiIIIPlus printer, position the single toggle over the center of the labels. • All other printer models have two toggles. If the labels are too narrow to fit both toggles, position one toggle over the center of the labels and decrease the pressure on the unused toggle. If positioning the toggles properly does not solve the problem, adjust printhead pressure. Printhead life can be maximized by using the lowest pressure that produces the desired print quality. To adjust printhead pressure, complete these steps: 1. Print some labels at 2.4 in. (61 mm) per second by running the PAUSE Self Test on page 92. 2. While printing labels, use the front panel controls to lower the darkness setting until the labels are printing gray instead of black. 3. Loosen the locking nuts at the top of the toggle assemblies. (The 90XiIIIPlus and 96XiIIIPlus printers have only one toggle.) ! Important • Print quality depends on the labels and ribbon used as well as the toggle pressure. Make sure your labels and ribbon are right for your application. • Direct thermal labels do not need ribbon. • Thermal transfer labels need thermal transfer ribbon. Caution • Observe proper electrostatic safety precautions when handling any static- sensitive components such as circuit boards and printheads.

Printer Operation Adjust the Printhead 4. Some media types require higher pressure to print well. For these media types, increase or decrease pressure using the adjusting nuts until the left and right edges of the printed area are equally dark. 5. Increase the darkness level using the front panel controls until the printing is clear. 6. Tighten the locking nuts. 1 Locking nuts 2 Adjusting nuts 2 1

39 CHAPTER 4 Print Modes This chapter describes the available print modes. Contents Select a Print Mode. . . . . . . . . . . . . . . . . . . . . 40 Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . 40 Peel-Off Mode . . . . . . . . . . . . . . . . . . . . . . . 41 Cutter Mode. . . . . . . . . . . . . . . . . . . . . . . . . 43 Rewind Mode . . . . . . . . . . . . . . . . . . . . . . . 45 Rewind Mode with Cutter Option. . . . . . . . . 48 Remove Backing from Rewind Spindle . . . . . . 51

Print Modes Select a Print Mode Select a Print Mode The options on your printer may let you set up additional print modes. Use the front panel controls to set up the printer to the print mode that you wish to use. The following are the available print mode selections: • Tear-off • Peel-off • Cutter • Rewind • Applicator (used only if a machine will apply printed labels to something) To select a print mode, complete these steps: 1. From the front panel, press SETUP/EXIT. 2. Press NEXT/SAVE until the LCD reads PRINT MODE. 3. Use the right or left oval to scroll though the choices. Be sure to select a print mode that your hardware supports—some of the selections displayed are for optional printer features. 4. To save your selection, press SETUP/EXIT. Tear-Off Mode See Load the Printer on page 20 to set up labels in Tear-Off Mode.

Zebra XiIIIPlus User Guide 41 Peel-Off Mode Peel-Off Mode advances one label at a time. The printer does not print another label until the first label is removed. The TAKE LABEL light flashes until the label is removed. The backing is wound on the rewind spindle, but the rewind plate is not used. This illustration shows the printer loaded with labels in Peel-Off Mode. 1 Printhead lever 2 Media guide 3 Media supply guide 4 Media 5 Guide plate 6 Spindle hook 7 Rewind spindle 8 Label backing 9 Tear-off bar 10 Printed label 1 2 3 4 7 6 5 8 9 10

Print Modes Select a Print Mode To set up the printer in Peel-Off Mode, complete these steps: 1. Remove the rewind plate (if installed) from the front of the printer. Store it on the two mounting screws on the inside of the front panel. 2. From the front panel, select Peel-Off Mode. 3. Open the printhead. 4. Slide the media guide and media supply guide as far from the printer frame as possible. 5. Flip down the media supply guide. 6. Put the roll of media on the media hanger. 7. Push the label core toward the printer frame. The labels must be aligned with the label core. 8. Feed the media under the media guide roller and under the printhead. 9. Adjust the media supply guide so it is just touching the edge of the media. 10. When loading labels, allow approximately 36 in. (915 mm) of labels to extend past the tear-off/peel-off bar. Remove all labels from this portion to create a leader. 11. Remove the hook from the rewind spindle. If you are using a core, slide it onto the rewind spindle until it is flush against the guide plate. 12. Wind the label backing around either the 3 in. (76 mm) core or the rewind spindle and reinstall the hook. 13. Flip up the media supply guide. Slide in the media guide and media supply guide so they just touch, the edge of the labels. The labels should lie flat. 14. Before closing the printhead, make sure that: • The labels are positioned against the inside guides. • The labels are taut and parallel with the pathway when wound onto the rewind spindle or core. 15. Close the printhead. The backing winds on the rewind spindle or core.

Zebra XiIIIPlus User Guide 43 Cutter Mode A cutter is a rotating knife with a self-sharpening blade that is attached to the front of the printer. The cutter is used to cut individual labels as they are printed. See www.zebra.com for more information about the cutter option. This illustration shows the printer loaded with labels in Cutter Mode. To set up the printer in Cutter Mode, complete these steps: 1. Turn the printer On (I). 2. From the front panel, select Cutter Mode. 3. Open the printhead. 4. Slide the media guide and media supply guide as far from the printer frame as possible. 5. Flip down the media supply guide. 6. Put the roll of media on the media hanger. 7. Push the label core toward the printer frame. The labels must be aligned with the label core. 1 Printhead lever 2 Media guide 3 Media supply guide 4 Media 5 Cutter 1 2 3 4 5

Print Modes Select a Print Mode 8. Feed the media under the media guide roller and under the printhead. 9. Feed the labels through the cutter mechanism. 10. Flip up the media supply guide. 11. Slide in the media guide and media supply guide so they just touch, but do not restrict, the edge of the roll. 12. Before closing the printhead, make sure that: • The labels are positioned against the inside guides. • The labels are taut and parallel with the pathway when wound onto the rewind spindle or core. 13. Close the printhead. Caution • The cutter blade is sharp. Do not rub or touch the blade with your fingers.

Zebra XiIIIPlus User Guide 45 Rewind Mode Rewind Mode allows the media to be wound on a core after printing. The following illustration shows the printer loaded with labels in Rewind Mode. 1 Printhead lever 2 Media guide 3 Media supply guide 4 Labels 5 Guide plate 6 Spindle hook 7 Rewind spindle 8 Rewind plate 9 Printed labels 1 2 3 4 7 6 5 8 9

Print Modes Select a Print Mode To install the rewind plate, complete these steps: 1. Remove the rewind plate from its storage location inside the printer. 2. Position the rewind plate so that the lip on the attached hook plate points down. 3. Insert the hook plate lip 1/2 in. (13 mm) into the lower slot in the side plate. 4. Align the upper end of the rewind plate with the matching slot in the side plate. 5. Slide in the rewind plate until it stops against the printer’s main frame. This illustration shows the rewind plate and where it hooks to the printer. 1 Slots 2 Rewind plate 3 Lip 4 Adjustable hook plate 2 3 1 4

Zebra XiIIIPlus User Guide 47 To set up the printer in Rewind Mode, complete these steps: 1. If you have not already done so, install the rewind plate. 2. From the front panel, select Rewind Mode. 3. Open the printhead. 4. Slide the media guide and media supply guide as far from the printer frame as possible. Flip down the media supply guide. 5. Put the roll of media on the media hanger. 6. Push the label core toward the printer frame. The labels must be aligned with the label core. 7. Feed the media under the media guide roller and under the printhead. 8. Adjust the media supply guide so it is just touching the edge of the media. 9. When loading labels, allow approximately 36 in. (915 mm) of labels to extend past the printhead. Remove all labels from this portion to create a leader. 10. Remove the hook from the rewind spindle. If you are using a core, slide it onto the rewind spindle until it is flush against the guide plate. 11. Wind the label backing around either the 3 in. (76 mm) core or the rewind spindle. Reinstall the hook. 12. Flip up the media supply guide. Slide in the media guide and media supply guide so they just touch the edge of the labels. The labels should lie flat. 13. Before closing the printhead, make sure that: • The labels are positioned against the inside guides. • The labels are taut and parallel to the pathway when wound onto the rewind spindle or core. 14. Close the printhead. The labels wind on the rewind spindle or core.

Print Modes Select a Print Mode Rewind Mode with Cutter Option Printers with the cutter option can use the Rewind Mode to print and save a roll of labels. See www.zebra.com for more information about the cutter option. This illustration shows the printer loaded with labels in Rewind Mode with the cutter option. Note • Rewind Mode cannot be used with the cutter option on 110XiIIIPlus printers. 1 Printhead lever 2 Media guide 3 Media supply guide 4 Labels 5 Rewind spindle 6 Guide plate 7 Spindle hook 8 Rewind plate 9 Printed label 10 Cutter 1 2 3 4 7 6 5 8 9 10

Zebra XiIIIPlus User Guide 49 To set up the Rewind Mode for printers with the cutter option, complete these steps: 1. Turn the printer On (I). The printer feeds out and cuts one label. 2. From the front panel, select Rewind Mode. 3. Remove the rewind plate from its storage location in front of the print mechanism inside the media compartment. 4. Invert the rewind plate so that the lip on the attached hook plate points down. 5. Insert the hook plate lip 1/2 in. (13 mm) into the lower opening in the side plate. Slide in the rewind plate until it stops against the printer’s main frame. 6. Insert the two small tabs on the rewind plate into the corresponding slots in the cutter support bracket. (The rewind plate should spring into the proper position.) 7. Open the printhead. 8. Slide the media guide and media supply guide as far from the printer frame as possible. 9. Flip down the media supply guide. 10. Put the roll of media on the media hanger. 11. Push the label core toward the printer frame. The labels must be aligned with the label core. 12. Feed the media under the media guide roller and under the printhead. 13. Feed the labels through the cutter mechanism. 14. When loading labels, allow approximately 36 in. (915 mm) of labels to extend past the printhead. Remove all labels from this portion to create a leader. 15. Adjust the media supply guide so it is just touching the edge of the media. 16. Remove the hook from the rewind spindle. 17. If you are using a core, slide it onto the rewind spindle until it is flush against the guide plate. 18. Wind the label backing around either the 3 in. (76 mm) core or the rewind spindle. 19. Reinstall the hook. 20. Flip up the media supply guide. Caution • The cutter blade is sharp. Do not rub or touch the blade with your fingers.

Print Modes Select a Print Mode 21. Slide in the media guide and media supply guide so they just touch, but do not restrict, the edge of the roll. 22. Before closing the printhead, make sure that: • The labels are positioned against the inside guides. • The labels are taut and parallel with the pathway when wound onto the rewind spindle or core. 23. Close the printhead. The labels wind on the rewind spindle or core.

Zebra XiIIIPlus User Guide 51 Remove Backing from Rewind Spindle Rewind Mode and Peel-Off Mode use the rewind spindle. The label backing must be removed every time you change labels for the printer to work correctly. To remove label backing from the rewind spindle, complete these steps: 1. Have the labels run out? • Yes — continue with the next step. • No — unwind approximately 36 in. (915 mm) of backing from the rewind spindle. Cut or tear it off at the spindle. 2. Pull out the spindle hook. 3. Slide the backing off of the rewind spindle and discard. 4. Replace the spindle hook. ! Important • It is not necessary to turn off the power to remove backing from the rewind spindle. If power is turned off, all label formats and images, as well as any temporarily saved parameter settings stored in the printer’s internal memory, are lost. When power is turned back on, these items must be reloaded.

53 CHAPTER 5 Data Ports This chapter describes the standard communication ports on the XiIIIPlus printers. Contents Standard Ports. . . . . . . . . . . . . . . . . . . . . . . . . 54 Parallel Port. . . . . . . . . . . . . . . . . . . . . . . . . 54 Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . 56 USB 2.0 Port . . . . . . . . . . . . . . . . . . . . . . . . 62

Data Ports Standard Ports Standard Ports The different ports available to connect the XiIIIPlus printer to your computer or network include: • Parallel • Serial RS-232 • USB Parallel Port When communicating via the parallel port, the values selected must be the same as those used by the host equipment connected to the printer. Port selection for status information is determined by the channel sending the request. The parallel port can be set for bidirectional or unidirectional communication. The default setting is bidirectional. A standard 36-pin parallel connector (as shown below) is available on the back of the printer for connection to the data source.

55 The following table shows the pin configuration and function of a standard computer- to-printer parallel cable. 36-Pin Connectors Description 1 nStrobe/HostClk 2–9 Data Bits 1–8 10 nACK/PtrClk 11 Busy/PtrBusy 12 PError/ACKDataReq 13 Select/Xflag 14 nAutoFd/HostBusy 15 Not used 16, 17 Ground 18 +5 V at 750 mA The maximum current draw may be limited by option configuration. 19–30 Ground 31 ninit 32 nFault/NDataAvail 33, 34 Not used 35 +5 V through a 1.8 KΩ Resistor 36 NSelectin/1284 active

Data Ports Standard Ports Serial Port To communicate using the serial data port of the printer, you must choose the number of data and stop bits, parity, and handshaking. Parity applies only to data transmitted by the printer because the parity of received data is ignored. The values selected must be the same as those used by the host equipment connected to the printer. Default settings are 9600 baud, 8 data bits, 1 stop bit, no parity, and XON/XOFF. Connect the serial data cable to the female DB-9 connector (shown below) on the back panel of the printer. Use a DB-9 to DB-25 interface module for all RS-232 connections through a DB-25 cable. An interface module is required for RS-422/RS-485 interface support (see RS-422/RS-485 Interconnections on page 61). Note • For all RS-232 input and output signals, the printer follows the specifications of the Electronics Industries Association (EIA) RS-232 and the Consultative Committee for International Telegraph and Telephone (CCITT) V.24.

57 Serial Pin Configuration The table below shows the pin configuration and function of the rear panel serial data connector on the printer. Pin No. Name Description 1 — Not connected 2 RXD Receive data—data input to printer 3 TXD Transmit data—data output from printer 4 DTR Data terminal ready—output from printer 5 SG Signal ground 6 DSR Data set ready—input to printer 7 RTS Request to send—output from printer 8 CTS Clear to send—input to printer 9 +5 VDC +5 VDC signal output Note • This pin is also available as a +5 VDC power source at 750 mA. The maximum current draw may be limited by option configuration. To enable this capability, a jumper on the printer’s main logic board needs to be installed on JP1, pins 2 and 3.

Data Ports Standard Ports RS-232 Interface Connections Direct Connection to a Computer The printer is configured as Data Terminal Equipment (DTE). This illustration shows the internal connections of the printer’s RS-232 connector. Note • Adapters are available from Zebra Technologies LLC. • RS-422/RS-485 adapter, Zebra part number 33114M • RS-232 DB-9 to DB-25 adapter, Zebra part number 33109M Note • The cable used to connect the printer to a computer must be a null modem (crossover) cable. To connect the printer to any other DTE devices, use a null modem cable. Note • Pin 9 is also available as a +5 VDC power source at 750 mA. The maximum current draw may be limited by option configuration. To enable this capability, a jumper on the printer’s main logic board needs to be installed on JP1, pins 2 and 3. NOTE: Pin 1 is unused and unterminated. RS-232 Connector (DTE) Rear Panel Female DB-9 RXD (receive data) input TXD (transmit data) output DTR (data terminal ready) output SG (signal ground) DSR (data set ready) input RTS (request to send) output CTS (clear to send) input +5 VDC signal source 2 3 4 5 6 7 8 9 R1 +5 VDC 1 K

59 DB-9 to DB-25 Connections An interface adapter is required (Zebra part number 33109M) to connect the printer’s DB-9 interface to a DB-25 connector. A generic DB-25 adapter CAN be used, although the +5 VDC signal source would not be passed through the adapter. This illustration shows the connections required for the DB-9 to DB-25 interface. Male DB-9 Adapter Connector (plugs into printer) Female DB-25 Adapter Connector (plugs into cable) NOTE: Pin 1 of DB-9 connector is unused and unterminated. FG TXD RXD RTS DSR SG DTR RXD TXD DTR SG DSR RTS CTS +5 VDC SIGNAL 2 3 4 5 6 7 8 9 1 2 3 4 6 7 9 20 +5 VDC SIGNAL 5 CTS

Data Ports Standard Ports Modem Connection When the printer is connected via its RS-232 interface to Data Communication Equipment (DCE) such as a modem, use a standard RS-232 (straight-through) interface cable. This illustration shows the connections required for this cable. DTE (Printer) DCE (Modem, etc.) RXD (receive data) TXD (transmit data) DTR (data terminal ready) SG (signal ground) DSR (data set ready) RTS (request to send) CTS (clear to send) +5 VDC signal source NOTE: Pin 1 is unused and unterminated at the printer. 2 3 4 5 6 7 8 9 2 3 4 5 6 7 8 9

61 RS-422/RS-485 Interconnections An interface adapter (Zebra part number 33114M) is required to connect the printer’s RS-232 DB-9 interface to a host computer through an RS-422 or RS-485 interface. A generic DB-25 adapter can be used. This illustration shows the cable wiring for interconnecting the DB-9 to the interface adapter’s DB-25 female connector. Caution • A qualified service technician must install a jumper on the printer’s main logic board at JP1, pins 2 and 3, for the RS-422/RS-485 interface adapter to function properly. Female DB-25 Connector on RS-422/RS-485 Adapter Data input B (–) Data input A (+) Data output B (–) Data output A (+) Frame ground Signal ground ref. +5 VDC 725 mA source 1 9 11 13 14 16 19 NOTE: Pins 2–8, 10, 12, 15, 17, 18, and 20–25 are unused and unterminated.

Data Ports Standard Ports USB 2.0 Port A USB 2.0 port (which is USB 1.1 and 1.0 compatible) is available to connect your printer to the host equipment. The industry-standard USB cable has an A-male connector on one end and a B-male connector on the other end as shown in the following illustration. = Note • Use a USB 2.0-certified compliant cable no longer than 16.4 ft (5 m) long. A cable that meets these requirements is available from Zebra (part number 33011). 16.4 ft (5 m) maximum

63 CHAPTER 6 Memory Cards This chapter describes the optional cards that can be used with the XiIIIPlus printer and gives instructions for installation. Contents PCMCIA Card . . . . . . . . . . . . . . . . . . . . . . . . . 64 CompactFlash Card . . . . . . . . . . . . . . . . . . . . 66

Memory Cards PCMCIA Card PCMCIA Card A Type 1- or Type II-compliant PCMCIA card holds extra memory or font options for the printer. The card is hot-swappable (it can be installed while the printer is on). This illustration identifies the components used in this procedure. Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads. 1 PCMCIA card shield 2 Notch 3 PCMCIA card 4 Card-eject button 1 2 3 4

65 To install the PCMCIA card, complete these steps: 1. Remove the PCMCIA card shield from the rear of the printer as shown. 2. Insert the PCMCIA card, with the notch up, into the card slot as shown. Insert it far enough to make the eject button pop out. 3. Reinstall the PCMCIA card shield over the PCMCIA card and card slot. The printer is ready to operate with the additional memory or font option. To be sure that the card has successfully initialized, print a configuration label as instructed in Print a Configuration Label on page 29 and review it to see whether the new memory card information is listed. Note • The PCMCIA card may take a few minutes to initialize. The PAUSE light flashes while the card initializes. If the card is already initialized, the PAUSE light flashes only once or twice after the card is installed.

Memory Cards CompactFlash Card CompactFlash Card A CompactFlash card is a nonvolatile memory card that stores data even when the power to the printer is turned off. A Type I-compliant CompactFlash card holds extra memory or optional fonts for your printer. This illustration shows the parts of the printer used in this procedure. 1 Electronics cover 2 Screws 3 Channel 4 Lip of cover 3 4 2 1

67 To install a CompactFlash card, complete these steps: 1. Turn the AC power Off (O). 2. Disconnect the AC power cord from the printer. 3. Remove the two screws near the bottom of the electronics cover. 4. Lift the electronics cover at the rear top corner. Pull the corner forward and up, then lift the cover up and away from the printer. 5. Insert the CompactFlash card into the card slot on the upper portion of the option board. Insert the card with the back (unlabeled) side of the card facing out. The card can be inserted only one way and should snap into place. The following illustration shows where to insert the CompactFlash card. Caution • This procedure should only be performed by qualified service technicians. Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads. 1 Option board 2 Card slot 3 Compact flash card 1 2 3

Memory Cards CompactFlash Card 6. Reinstall the electronics cover by lowering the cover so the lip of the cover goes into the channel on the top of the printer. 7. Secure the cover by reinstalling the two screws near the bottom of the cover. 8. Reconnect the printer AC power cord. 9. Press and hold CANCEL while turning the printer On (I). The printer prints a configuration label. 10. Check for the presence of additional memory or optional fonts by looking at the information on the configuration label. Note • The CompactFlash card may take a few minutes to initialize. If the process is not successfully completed within 10 minutes, contact Zebra Technical Support at http://www.zebra.com/SS/service_support.htm for assistance.

69 CHAPTER 7 Routine Maintenance Cleaning your printer regularly maintains print quality and may extend the life of the printer. This appendix provides routine cleaning and maintenance procedures. Contents Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . 70 Clean Exterior . . . . . . . . . . . . . . . . . . . . . . . . . 71 Clean Interior. . . . . . . . . . . . . . . . . . . . . . . . . . 71 Printhead and Platen Roller . . . . . . . . . . . . 71 Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Snap Plate. . . . . . . . . . . . . . . . . . . . . . . . . . 75 Cutter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Replace Fuse . . . . . . . . . . . . . . . . . . . . . . . . . 77

Routine Maintenance Cleaning Schedule Cleaning Schedule The recommended cleaning schedule is shown in the table below. See the following pages for specific procedures. Caution • Use only the cleaning agents indicated. Zebra is not responsible for damage caused by any other fluids being used on this printer. Area Method Interval Printhead Solvent*† Perform these procedures at the following times: • When CLEAN HEAD NOWappears. • Direct Thermal Print Mode: After every roll of labels or 500 ft or 150 m of fanfold labels. • Thermal Transfer Print Mode: After every roll (1500 ft or 450 m) of ribbon. Platen roller Solvent* Transmissive (media) sensor Air blow Black mark sensor Air blow Media path Solvent* Ribbon sensor Air blow Label-available sensors Air blow Monthly Tear-off/peel-off bar Solvent* Snap plate Solvent* As needed Cutter Solvent* * Use Zebra’s Preventative Maintenance kit, part number 47362, or a solution of 90% isopropyl alcohol and 10% deionized water. † For 600 dpi printers, use Zebra’s Save-a-Printhead cleaning film.This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller or distributor for more information.

71 Clean Exterior Clean the outside surfaces of the printer with a lint-free cloth. Use a mild detergent solution or desktop cleaner sparingly, as needed. Clean Interior After every four rolls of labels, inspect the inside of the printer. Use a soft bristle brush or a vacuum cleaner to remove any dirt and lint from the interior of the printer. Printhead and Platen Roller After every roll of ribbon, clean the printhead. Clean the printhead more often if you see inconsistent print quality, such as voids in the bar code or graphics. For 200 and 300 dpi printers Clean after every roll (1500 feet or 450 m) of thermal transfer ribbon or after every roll (500 feet or 150 m) of direct thermal labels or when CLEAN HEAD NOW appears on the LCD. For 600 dpi printers Clean after each roll (500 feet or 150 m) of labels or when CLEAN HEAD NOW appears on the LCD. Caution • Do not use harsh or abrasive cleaning agents or solvents. Notes • You do not need to turn off the printer before cleaning the printhead. If power is turned off, all label formats and images, as well as any temporarily saved parameter settings stored in the printer’s internal memory, are lost. When power is turned back on, these items must be reloaded. If power is removed from a 600 dpi printer when cleaning the printhead, the CLEAN HEAD NOW warning shown on the LCD will not disappear.

Routine Maintenance Clean Interior To clean the printhead and platen roller, complete these steps: 1. Open the printhead. 2. Remove the labels and ribbon (if loaded). 3. Use Zebra’s Preventative Maintenance kit, part number 47362, or a solution of 90% isopropyl alcohol and 10% deionized water on an applicator to wipe along the print elements from end to end, as shown in the following illustration. (The print elements are on the brown strip on the printhead.) Allow a few seconds for the solvent to evaporate. 4. Rotate the platen roller and clean thoroughly with solvent and an applicator. 5. Brush or vacuum any accumulated paper lint and dust away from the rollers. 6. Reload ribbon (if required). Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool. Caution • Observe proper electrostatic safety precautions when handling any static- sensitive components such as circuit boards and printheads. 1 Applicator 2 Platen roller 3 Printhead print elements 4 Printhead lever 1 2 3 4

73 7. Close the printhead. Sensors Brush or vacuum any accumulated paper lint and dust off the sensors whenever the sensors are blocked. At minimum, clean the sensors according to the recommendations in Cleaning Schedule on page 70. Ribbon and Label-Available Sensor Locations The ribbon sensor and optional label-available sensor are shown in the following illustration. Note • If print quality does not improve when you perform this procedure, clean the printhead with Save-a-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller or distributor for more information. 1 Label-available sensors 2 Black mark sensor 3 Ribbon sensor 1 2 3

Routine Maintenance Clean Interior Transmissive (Media) Sensor Locations Upper and lower transmissive (media) sensors are shown in the following illustrations. 1 Upper media sensor 1 Lower media sensor 1 1