PhD Solutions HDBaseT Lite Installation Manual

P6 Back Panel Overview P7 Identifying the IR Buds P7 Cabling Advice P8 Setup Guide P9 Web Interface Setup Guide P12 Link to Installer Account P12 Input & Output Options P13 Set Top Box IP Control P13 Output Options P14 System Health Tab P15 IR Noise Test P15 HDBaseT Link Quality Test P16 Cloud Connection Tab P17 Alexa Voice Control Setup P17 Network Settings Tab P18 CEC Control Settings P18 IR Activity Test P19 IR Control Setting P19 Front Panel Settings P19 Hardware Details P20 Accessing the Matrix without Internet P21 Monitoring Portal P22 My Installs P22 My Products Tab P23 Documentation & Drivers P24 Troubleshooting P25 Concept Wiring Guidelines P26 Warranty Information P27 PRODUCT DESCRIPTION PHD Solutions’ flagship MXC-U-P882-HDTL-A is a 8 x 8 HDMI Matrix over CAT5e/6/7 with two additional independent HDMI outputs (for zone 9 & 10), with the added benefit of a dedicated audio breakout (Digital Coax /Optical) for each HDMI source inputs. It supports the transmission of video (resolutions of 3840 x 2160 UHD (30Hz) 4:4:4 and 4096x 2160 4K (30Hz) 4:4:4 ), multi- channel digital audio from 8x Ultra high definition sources to 8x HDBaseT Lite outputs over a single CAT5e/6/7 cable (up to 70m) for each output. Output 9 and 10 can be independent or mirrored. It supports high resolution digital audio formats such as LPCM 7.1 CH, Dolby TrueHD, Dolby Digital Plus and DTS-HD Master Audio as well as 3D content that can be displayed when connecting a 3DTV and 3D source. 48V Power over Ethernet (PoH) support means that compatible receivers do not need their own separate power supplies, allowing for greater flexibility. KEY FEATURES: • Ultra HD 4K Video Transmission (upto 340Mhz), 1080p, 3D • Full HDCP 2.2 Support • 8x HDMI Inputs • 8x HDBaseT Class B Outputs plus 2x HDMI Outputs • 8x HDMI Source Audio Breakouts (Optical & Digital Coax) • 8x PoH Receivers Included • HDMI-CEC Bi-Directional Control • Bi-Directional IR Control • Automatic EDID Management • Includes user-friendly WebUI control access • Easy integration with third-party control systems IN THE BOX: • 1x MXC-U-P882-HDTL-A Chassis • 8x PoH Receivers • Rack Mounting Kit • Power Cord • 8x IR Blaster Cable Pack PhD Solutions reserves the Right To change products information and specification without notice. The Products and its specifications discussed herein are for reference purposes only. All information discusses herein is provided on an “AS IS” basis, without warranties of any kind. This document and all its information discussed herein remain the sole and exclusive property of PhD Solutions. No license of any patent, copyright, mask work, trademark or any intellectual property right is granted by one party to the other party under this document, by implication, estoppel or otherwise. PhD Solutions products are not intended in life-support critical care, medical safety equipment, or similar applications where product failure could result in loss of life or personal or physical harm, or any military or deference application, or any government procurement to which special terms or provisions may apply. All brand names and registered trademarks belong to their respective owners.

Product Weight: 6.10 kg (Matrix) Material: Smooth Textured Powder Coated Steel CONNECTIONS HDMI Inputs: 8 HDBaseT Outputs: 8x HDBaseT Class B (lite) HDMI Outputs: 2 Audio Outputs: 8x Source Audio Breakouts (Digital Coax/Optical) HDBaseT™ Max HDBaseT Cable Distance 1080p: 70 meters Max HDBaseT Cable Distance 4K: 40 meters HDBaseT Recommended Cable: Cat5e or greater PoH (Power over HDBaseT): 8x PoH Receivers included SUPPORTED FORMATS Colour Supported: 4K: 8bit, 1080p: 12bit TMDS Clock Speed: 340Mhz Max Bandwidth: 10.2Gbps Encryption: HDCP 1.4 and HDCP 2.2 3D Supported: Up to 1080/24p - Frame packing/sequential (Blu-ray), Interlaced stereoscopic (satellite/cable broadcasts) Supported Video Resolutions: 4K/60Hz 4:2:0, HDR10@/24Hz, 720p, 1080i, 1080p (+3D) Supported Audio Formats: PCM 2.0, LPCM 2.0, LPCM 5.1, LPCM 6.1, LPCM 7.1, Dolby Digital 2.0, Dolby Digital 5.1, Dolby Digital EX 6.1, Dolby Digital Plus 7.1, Dolby TrueHD 5.1, Dolby TrueHD 7.1, Dolby Atmos 5.1.2, Dolby Atmos 5.1.4, Dolby Atmos 7.1.2, Dolby Atmos 7.1.4, Dolby Atmos 9.1.2, DTS 5.1, DTS-HD Master 5.1, DTS-HD Master 7.1, DTS 96/24 5.1, DTS-ES Discrete 6.1, DTS-ES Matrix 6.1 CONTROL Infrared: Bi-Directional CEC Control: Full Voice Control: Alexa Set Top Box IP Control: Yes Monitoring: Real Time Remote Monitoring Portal THERMALS Operating Temp Range: 0 to +35°C (32 to +95°F) Operating Humidity Range: 5 to 90% RH (no condensation) MISCELLANEOUS Power Supply: IEC C14 Inlet - 100-240V 4.0/2.0A 50/60Hz Power Consumption: Max 2Amps @ 240V ESD Protection: ± 8kV (Air-gap discharge) ± 4 kV (Contact discharge) Surge Protection: IEC 61000-4-4 (EFT) 40A (5/50ns) IEC 61000-4-5 (Light- ning) 25A (8/20μs) Certification: CE, FCC, RoHS SAFETY PRECAUTIONS Please read instructions before attempting to install or operate this equipment. Please keep the following in mind as you unpack and install this equipment: • Always follow basic safety precautions to reduce the risk of fire, electrical shock and injury. • To prevent fire or shock hazard, do not expose the unit to rain, moisture or install this product near water. • Never spill liquid of any kind on or into this product. • Where possible, install the matrix towards the top of the rack to aid in heat dissipation. • Use only the supplied IEC cable. • Never push an object of any kind into this product through any openings or empty slots in the unit, as you may damage parts inside the unit. • Do not allow anything to rest on the power cabling or allow any weight to be placed upon it. • To protect the unit from overheating, do not block any vents or openings in the unit housing that provide ventilation and allow for sufficient space for air to circulate around the unit. 

Cat5e or higher grade cable to each input of the receivers, these cables should then be connected to one of the HDBaseT outputs on the matrix. The LEDs will illuminate to indicate a link and power is being received. 2 IR Receiver (RX) Connect the IR Receiver to this port and place the IR bud on the underside of the sink device (i.e. TV) 3 IR Indicator The LED will flash green when an IR signal is being received. 4 HDMI Output Connect the appropriate high speed HDMI cable and connect to the sink device. 5 IR Transmitter (TX) Can be used for bi- directional IR to send IR data back to the matrix. A System Health LED Indicates whether matrix is turned ON (green), or whether there is an issue present (red) B Network LED Indicates the matrix is connected to the internet through its network link (green) or if there is an issue (red). For further LED values please see the troubleshooting section. C Cloud LED Indicates the matrix is able to connect to the Remote Monitoring Portal (green) if there is an issue (red). RECEIVER OVERVIEW FRONT PANEL OVERVIEW B C A E F D G J K I L M H D Power Connector Power connector with OFF/ON switch. Use supplied power cord to connect the power. E IR Receiver and Transmitter Ports Connect as required. The IR Out port is to be used to connect input devices using the supplied IR Emitters. Please see the ‘Identifying the IR Buds’ section for correct identification and installation. F Audio Output Optical and Digital Coax options for Source Audio Breakouts. G HDBaseT Outputs Connect the appropriate Cat5e or higher grade cable to each output. These cables should then be connected to one of the supplied Receivers at each Sink device. (TV/Amplifier etc.). H HDMI Inputs Connect the appropriate high speed HDMI cable to each input. These cables should then be connected to the Source device. (Bluray player etc.) I Control IR Input General IR input designed for legacy control systems or where direct IR input is required (we recommend the use of our IP driver instead of this port, where applicable). J Reset Factory reset - please use only when instructed by our customer service team. K Global IR Used for a control system to be able to see all IR signals from all zones. We recommend using a IR-Optocable for connectivity from this port to your control system. L Ethernet Connect to network - required for connection to WebUI, Third Party Control and Cloud Remote Monitoring Portal. M HDMI Outputs Connect the appropriate high speed HDMI cable to each output. These cables should then be directly connected to each Sink device. (TV/Amplifier etc.) BACK PANEL OVERVIEW IDENTIFYING THE IR BUDS IR Receiver Square with a shiny surface IR Emitter Identified by a matt surface The IR Emitter is to be mounted over the source’s IR window. The IR Receiver bud should be mounted underneath the sink (TV) with the smallest end forwards and the sticky pad affixed upwards. 3 4 5 2 1

You can use Cat5e, Cat6, Cat6A or Cat7 with our products. The minimum cable standard for this system is Cat5e. Slightly greater distances may be achieved by using Cat6A, or slightly better still with Cat7, which has stricter shielding requirements and reduces potential cross talk between data pairs. Whichever network cable type you choose, ensure that the main wiring architecture is solid core, not stranded patch cabling. Patch cabling can be used for the last few metres of a run (e.g. from a wall plate) but must be avoided over longer runs as signal transfer over stranded cores is heavily reduced. The use of pre-made leads is not recommended unless you can be absolutely sure of their construction credentials (i.e. solid core 568B). Please note that CCA (Copper Clad Aluminium) cable is NOT supported. SHIELDED CABLES Unlike other systems, shielded FTP cable is not a stipulation. If, however, you prefer this type of cable please ensure compatible shielded accessories are used. Failure to terminate cable screen at all points can induce interference rather than eliminating it. CABLING BEST PRACTICE Our best practice policy is to use a straight cable directly from the matrix to the receiver when possible to achieve the advertised distances. You can find further information on “HDBaseT Best Practices” here: http://installers.hdbaset.org/wp-content/uploads/2014/09/Dos-and-Donts-WP.pdf HDBASET™ WITH PATCH PANELS AND WALL PLATES If the patch panels are terminated correctly, there is minimal loss of distance. The use of wall plates and patch panels, however, has the potential to cause increased resistance on the cable if not done correctly, introducing pinch points for signal transmission, and could reduce advertised transmission lengths. Instead of using RJ45 wall plates, you can use brush plates to maintain the neat finish. CONNECTION TERMINATION Terminate the cabling using RJ45 connectors to the 568B wiring standard. (See diagram) IMPORTANT: Please note that local building regulations may apply to the installation of cabling in properties. It is important to check building regulations to guarantee that you are in accordance with the laws of your territory. SETUP GUIDE INSTALLING IN A RACK 1. Attach the rack ears to the front sides of the matrix using the provided screws. 2. Install into rack and connect cabling according to mode of operation – as described below. WARNING: To prevent damage, it is important to ensure adequate ventilation space on the sides of the matrix, especially on the ventilation openings on the side of the product enclosure. CONNECTING THE VIDEO INPUTS 3. Connect HDMI cables from your video sources (e.g. Bluray player) to the HDMI inputs of the matrix. Note: It is recommended, for ease of setup, to connect devices from Input 1 to Input 8, although this is not necessary. 4. Connect the supplied IR Emitter (Identifiable by matt surface) over the source device’s IR window and attach to the ‘IR Out’ port. Note: Ensure that the IR Emitter is connected to the same zone as the source device’s HDMI input (i.e HDMI input 3 and IR 3) CONNECTING THE HDBaseT VIDEO OUTPUTS 5. Connect the appropriate Cat5e or higher grade cable to each HDBaseT output port you require. Note: It is recommended, for ease of setup, to connect devices from Output 1 to Output 8, although this is not necessary.

‘HDBaseT In’ port. The receiver should be situated at the output end (ie. TV). 7. Attached a supplied IR receiver (shiny surface) into the Receiver’s IR RX port and attach the bud to the underside of the sink device with the smallest end forward, as per the diagram. 8. Finish the connection using a the appropriate high speed HDMI cable from the output device and connect to the Receiver’s ‘HDMI Out’ port. CONNECTING THE HDMI VIDEO OUTPUTS 9. For Output ports 9 and 10, connect sink devices directly via high speed HDMI cables. Note: Can also be used in conjunction with a HDMI Extender Set (sold separately) for reaching further distances. CONNECTING THE AUDIO OUTPUTS 10. If you wish to use the Audio outputs, please connect optical or digital coax cables to the relevant output. Note: There is no matrixing for the audio breakouts, they are matched to the HDMI zone - for example, the audio from HDMI input 3 will link directly to Audio Output 3. CONNECTING TO NETWORK 11. Connect a standard Ethernet cable (Category 5e/6/7) from the matrix’s ‘Ethernet’ port to your router or network switch. Crossover cables are not supported. Note: Network connection is required for supporting full control/remote monitoring features of the product. TURNING ON THE MATRIX 12. Insert the supplied power cord and plug into the AC mains. 13. Turn ON the power switch. 14. As it powers ON, the front panel LEDs (System Health, Network, Cloud) will illuminate momentarily before it begins its initialization sequence. Note: The initialization process takes between 20 seconds and up to 2 minutes. However, it is possible that a firmware update may be available the first time the unit is powered ON - in this instance the matrix may take longer to initialize. If both the System Health and Network LEDs flash (orange/green) quickly together then a firmware update is being applied. Please wait and do not disconnect the power until this update has completed. 14. Once initialization has been completed, the System Health, Network and Cloud LEDs should all appear ON (green). 15. You are now ready to setup the matrix using the WebUI. Please follow the steps in the ‘Connecting to Admin Web Interface’ section.

available inputs and outputs. The following steps instruct how to customise this. CONNECTING TO ADMIN WEBUI Using a computer connected to same router/network, access and login to the Web Interface by visiting www.gotomymatrix.com in your web browser. Activate administrative rights by clicking on the  Cloud Connection tab on the left hand nav, then click on the ‘[Admin]’ link at the foot of the page. The default password is ‘admin’. LINKING A MATRIX TO YOUR INSTALLER ACCOUNT On the  Cloud Connection page, insert your Installer ID into the box and save changes - this will enable the matrix to be linked to your monitoring account. Note: If you do not know your Installer ID please check your cloud monitoring portal or contact your sales representative. WEB INTERFACE SETUP GUIDE INPUT AND OUTPUT OPTIONS Once you have activated administrative rights, the  Video Routing page should display a  icon next to each input and a  icon next to each output. When clicked a popup with additional options for the select device will appear. INPUT OPTIONS Within the input’s options popup, accessed by clicking the  icon next to each input, you will find the selected input’s options: Name: Change the name of the selected input. This will be displayed on the source list on the display device. Hidden: The toggle switch can be turned on to hide the selected input from the end user’s web interface. EDID Profile: Drop down menu to select an alternative EDID profile for the selected device. EDID Details: This will bring up a page detailing the selected EDID information. Video Signal: Will indicate the signal being broadcast by the input. Note: Ensure that after any changes you click save changes button. SET TOP BOX IP CONTROL When a compatible Set Top Box is connected to an input, an additional option will appear: IP Control: This option will allow you to programme Set Top Box IP control. Simply select the type of device from the dropdown list and insert that device’s IP address into the adjacent box. Note: This option only appears if the Input’s name includes the Set Top Box’s name (i.e Sky/Virgin/TiVo/Kodi/Dish)

find the selected output’s options: Name: Change the name of the selected output. Video From: A dropdown list showing the source the output is currently displaying. Mirror: Select an output from the list to mirror the display. EDID Details: This will bring up a page detailing the selected EDID information. Hidden: The toggle switch can be turned on to hide the selected output from the end user’s web interface. Source Filtering: Toggle switches to choose which inputs can be displayed on the selected output display. Remote Module Details: This will display a popup detailing the output’s remote end details. Link Status: Indicates if the link is active. Link Quality: Indicated the quality of the link. Click the  icon to view Link Quality Test Tool (please see HDBaseT Link Quality Test on page 15 for further details). Cable Length: Indicates the length of the CAT cable inserted into the output. This is an estimate base on cable’s performance and may not be accurate. Video Signal: Will indicate the signal of connection. Linked Device: A dropdown list of devices that can be linked to the output. Connected Device: This option will display when an additional device is linked to the output. Note: Ensure that after any changes you click save changes button.  SYSTEM HEALTH TAB Under the  System Health tab information about the hardware’s performance is displayed. The colour coded boxes will indicate if performing correctly along with the reading of the internal temperature sensor that will indicate if the system is overheating. Under the  System Health tab you will also find Advanced Diagnostics that will perform detailed tests on specific areas of your installation to identify potential faults. IR NOISE TEST The IR Noise Test will check to see if any IR data is being received over a sustained period of time for each output, failing this test would indicate that the IR receiver is picking up noise. Example of failure message: The IR receiver connected to this port is occasionally picking up stray IR messages, this may occasionally interrupt IR communication to the connected source device and/or control system, if you repeat this test and it remains in this state, you may find it is tolerable, but we recommend relocating the IR emitter anyway.

The HDBaseT Link Quality Test will check to see the HDBaseT link is stable over a sustained period of time. There are two drop down menus, the first is the output you are testing the second is the type of test you are doing. The Mean Square Error test is the ratio (in dB) of the signal power of the ‘Good’ signal to that of the ‘Bad’ signal. This is analogue in nature and is directly affected by kinks, termination issues & other cable issues. Each Channel has a colour which represents the same coloured twisted pair in the Cat cable. All four of these Channels should be within 3dB’s of each other, for example; -21dB. -20dB. -21dB & -19dB. Otherwise the cable quality will be marked as “Poor”. All four of these Channels should also be below the -15dB line. Otherwise the cable quality will be marked as “Poor”. If a Channel is spiking to 0 or to -40dB or the other above criteria’s are broken but then they recover to normal this can still indicate an issue and we will remember this and mark the cable as “Poor”. This can explain if your cables meet the above criteria but are still marked as “Poor” due to this spiking only happening after a few hours for a few seconds for example. The Channel Errors test is a measurement of the number of errors on the channel, for example, packet loss and bit errors. This is digital in nature and is directly affected by the same issues mentioned in the “Mean Square Error” test. As you can see in the Key each Channel has a colour which represents the same coloured twisted pair in the Cat cable. All four of these Channels should be within 3 of each other, for example; 35. 36. 35. 34. Otherwise the cable quality will be marked as “Poor”. All four of these Channels should also be below the 40 line. Otherwise the cable quality will be marked as “Poor”. If a Channel is spiking to 0 or to 60 or the other above criteria’s are broken but then they recover to normal this can still indicate an issue and we will remember this and mark the cable as “Poor”. This can explain if your cables meet the above criteria but are still marked as “Poor” due to this spiking only happening after a few hours for a few seconds for example. Another way to check the link quality remotely is by logging into your installer account at monitoring.phdsolutions.co  CLOUD CONNECTION TAB Under the  Cloud Connection tab you will basic monitoring information: System Status: This colour coded status will notify you if the system is healthy or if there is an issue. Last Monitoring Pulse Sent: This will detail when the matrix last ‘phoned home’ Installer ID: Enter your Installer ID to link to the PhD Solutions Monitoring Portal. Note: If you do not know your Installer ID please check your cloud monitoring portal or contact your PhD Solutions sales representative. Connection Status: This will detail if the matrix is connected to the PhD Solutions Monitoring Portal.  NETWORK SETTINGS TAB Under the  Network Settings tab you will find details about the system’s connection to the internet and the rest of your control systems: Network Connectivity: This colour coded status will notify you if the system is connected to a network or if there is an issue. Mode: Dropdown menu to either set a static IP and DHCP. Note: Ensure that after any changes you click save changes button.

Under the  Routing Control tab you will find settings for CEC control: HDMI-CEC Support: Toggle switch to turn CEC control on or off. Auto Pause: Toggle switch to enable (where possible) the function to pause the content when no sink device is watching a source device and resume playback when you switch back. Remote Control Combo Keys: Toggle switch to turn on this function - If there are missing keys on the TV remote f.ex (Guide) then this allows for using combo keys. IR ACTIVITY TEST Under the  Routing Control tab you will find a test for IR activity. This test lists each IR input and the box will illuminate when an IR signal is received. IR CONTROL SETTINGS Under the  Routing Control tab you will find settings for IR control. IR Routing by default listens to commands from the supplied remote control, you can use alternative manufacturer profiles for integrating into existing systems or backwards compatibility. Each output port can be configured to use a different IR profile, if “Default” is set, this is the profile used.  FRONT PANEL SETTINGS Under the  Front Panel tab you will find options for the front panel of the matrix such as turning off the status LEDs. Note: The status LEDs are in the bottom right of the front panel, these LEDs will always appear during powerup and turn off after 30 seconds if set to Off  HARDWARE DETAILS Under the  Hardware Details tab you will find manufacturing information about your product - you may be asked for this information if you request help or support. Please Note: The design and features of the Web Interface is ever evolving and may be subject to changes at any time without warning.

operate the system without one. However to configure the system from its defaults a local network connection is required. Normal operation of the CEC and IR control systems does not require any network connection, but IP based API control or Web based controlled does require a persistent network connection. DISCOVERY TOOL You can download a discovery tool from your monitoring portal at http://monitoring.phdsolutions.co/ this program will run on Windows 7 or newer only, when run it will scan your network and detect the IP address of your matrix. If you have multiple systems on the same network, the discovery tool will only display the last found. If you do have more than one system, it is advised that you disconnect other systems first. The discovery tool will display the IP address of the matrix, you can then access the matrix by typing that IP address into your web browsers address bar. Note: It is recommended in this mode that you configure the networking to use a static IP address, this allows for you to bookmark the page easily and return to the web interface easily without needing to run the discovery tool again. ACCESSING THE MATRIX WITHOUT AN INTERNET CONNECTION ACCESS THE MONITORING PORTAL To access the monitoring portal please visit monitoring.phdsolutions.co, click ‘Login’ in the top left corner and sign in with your registered details. Once logged in, the dashboard will display your details including your Installer ID. MY INSTALLS Under the My Installs tab you can add projects and assign your installed systems in order to easily access and monitor certain installations. To create an install click the ‘Add New’ button and insert the details on the following screen. Once created, you will then be able to assign systems to the install by clicking the ‘Add’ button in the ‘Products’ section. This will then bring up a page with a dropdown menu to select a system. MONITORING PORTAL

Note: If the system you are looking for is not listed, please make sure you have added your Installer ID into the web interface of the system. (Please see the ‘Linking a Matrix to your Installer Account’ section) When you click on a system a system overview page will appear with details of the unit such as: - Serial Number - Model Number - Status - System Temperature - Firmware Version - Current Uptime - System Status - Inputs - System Status - Outputs - External Network Details - Local Network Configuration - System Commands - Reboot Function On the right hand side, a navigation bar features more options: Port Details allows you to individually monitor all inputs and outputs . Health displays information about the system’s health plus a visual history of the system’s temperature over the previous month. Updates displays current software version and details any updates available for the system. There is also a toggle switch to turn on ‘Hotfix Updates’ whereby updates are delivered automatically to the system. Installation Report displays all crucial information about the installation on one page. We recommend you print this page once installation is complete to ensure the install is correct. DOCUMENTATION & DRIVERS Under the Documentation and Drivers tab you will find links to third party control drivers, manuals and troubleshooting guides alongside API information.

checklist of common issues and causes should help resolve your issues. If you still continue to experience issues, please contact your place of purchase. NO OR POOR PICTURE QUALITY: • Connected and powered? Double check all HDMI, CAT and power cables are firmly connected into the correct ports an all devices are correctly powered. • Cable length? Are you approaching the maximum distance of the cable (70m) if so, adjust the picture quality or try using an additional extender kit to go further distance. Cables bundled together may cause cross talk and further degrade signal quality. • Signal strength? The use of cable joins, stranded patch panels, wall outlands and stranded patch leads as interconnects between them can significantly reduce signal strength. Use solid core straight through connections wherever possible. • If you reduce the resolution of the source do you get a picture? If so, this suggests a conflicting resolution between source and display or a bandwidth capacity issue with your cable. Check all inputs and outputs share the same resolution capabilities. • Picture ‘snow’ / HD ‘noise’ signifies a failure to fully establish a signal and can often be caused by poorly terminated RJ45 connectors or excess cable lengths. Ensure your cable is correctly wired to 568B standards. • Pink or off-colour picture? This could be caused by an invalid EDID or the source device failing to read the EDID from the matrix. Try re-booting matrix and all source devices to force the re-reading of the EDID. • Cable quality and condition - HDMI cable/connectors can easily be damaged and the quality of material can vary, Always use good quality leads and cables and try swapping cables that are known to be working into the solution to see if this improves your image. IR CONTROL: • Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received? Emitters should be fixed firmly over infrared sensors of sources. Receivers should be attached to displays ensuring a clear line of sight to the remote control used to operate. Each IR port has an LED, when correctly installed the LED will flash red when IR is transmitting and flashes green when IR is being received • Is your remote control powered and sending a signal? As IR is invisible to the naked eye, check your remote is transmitting a signal by viewing the remote handset sensor though a digital camera/camera phone. The sensor should flash when a button on the handset is held down. • IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure emitters and receivers are away from direct sunlight. Halogen lighting and plasma screens may also interfere with IR signals. EDID HANDSHAKE: There may be times you will need to perform an EDID Handshake on your Matrix. This is often after a new piece of equipment has been introduced to your setup or any changes have occurred. To do an EDID Handshake, turn off the Matrix and all Sources, Turn on all TV’s, make sure these are not set to standby and wait 45 seconds. Power on Matrix and wait for x3 Green Lights on the front panel, wait a further 45 seconds then turn on all sources. FRONT PANEL LED VALUES: SYSTEM HEALTH LED: Solid red - Powering on or fault found Solid green - System healthy CLOUD LED: Solid red - Not connected to the cloud Solid green - Connected to our cloud NETWORK LED: Solid red - No network cable connected Flashing yellow - Discovering IP address Solid yellow - Have IP but cannot ping router Flashing green - Cannot reach internet Solid green - Network healthy WARRANTY INFORMATION IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. YOUR RIGHTS AND THIS LIMITED WARRANTY This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province or jurisdiction. The disclaimers, exclusions, and limitations of liability under this Limited Warranty will not apply to the extent prohibited by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service. 1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE PHD Solutions (“PHD Solutions”) warrants to the owner of the enclosed product that the product contained in this box (“Product”) will be free from defects in materials and workmanship for a period of three years from the date of delivery following the original purchase (the “Warranty Period”), or if this product has been professionally installed, the warranty start date is from the date your installer purchased the item, not your system commissioning date. Please check with your installer for their purchase date. If the Product fails to conform to this Limited Warranty during the Warranty Period, PHD Solutions will, at its sole discretion, repair or replace any defective Product or component. Repair or replacement may be made with a new or refurbished product or components, at PHD Solutions’s sole discretion. If the Product or a component incorporated within it is no longer available, PHD Solutions may replace the Product with a similar product of similar function, at PHD Solutions’s sole discretion. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of ninety (90) days from the date of delivery or the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. 2. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY Before being able to claim under this Limited Warranty, the owner of the Product must (a) notify PHD Solutions of the intention to claim by emailing PHD Solutions during the Warranty Period and providing a description of the alleged failure, and (b) comply with PHD Solutions’s return shipping instructions, and (c) ship the Product at owner’s cost (except where prohibited by applicable law) to PHD Solutions for repair or replacement. PHD Solutions will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product that the Product is an Ineligible Product (defined below). PHD Solutions will bear all costs of return shipping to owner, except with respect to any Ineligible Product, for which owner will bear all shipping costs. 3. WHAT THIS LIMITED WARRANTY DOES NOT COVER This warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or sold “AS IS”; or Products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with the Installation Guide or other instructions provided by PHD Solutions; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including lightning, fire, flood, tornado, earthquake, or hurricane. This warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). PHD Solutions recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty. PHD Solutions does not warrant that operation of the Product will be error-free or uninterrupted or that the Product will in every case process all data correctly. 4. DISCLAIMER OF WARRANTIES Except as stated above in this limited warranty, and to the maximum extent permitted by applicable law, PHD Solutions disclaims all express, implied, and statutory warranties and conditions with respect to the product, including the implied warranties of merchantability, fitness for a particular purpose. To the maximum extent permitted by applicable law, also limits the duration of any implied warranties or conditions to the duration of this limited warranty. 5. LIMITATION OF DAMAGES In addition to the above warranty disclaimers, in no event will PHD Solutions be liable for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from or relating to this limited warranty or the product, and PHD Solutions’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by the original purchaser. 6. LIMITATION OF LIABILITY PHD Solutions disclaims all liability of any kind of PHD Solutions’s suppliers. The PHD Solutions online services (“services”) may provide you information (“product information”) regarding your products performance and/or peripherals connected to your product (“product peripherals”). The type of product peripherals that may be connected to your product may change from time to time. Without limiting the generality of the disclaimers above, all product information is provided for your convenience, “as is”, and “as available”. PHD Solutions does not represent, warrant, or guarantee that product information will be available, accurate, or reliable. You use all product information, the services, and the product at your own discretion and risk. You will be solely responsible for (and PHD Solutions disclaims) any and all loss, liability, or damages, including to your hvac system, plumbing, home, product, product peripherals, computer, mobile device, and all other items and pets in your home, resulting from your use of the product information, services, or product. Product information provided by the services is not intended as a substitute for direct means of obtaining the information. 7. VARIATIONS THAT MIGHT APPLY TO THIS LIMITED WARRANTY Some jurisdictions do not allow limitations on how long an implied warranty lasts or exclusions/limitations on incidental or consequential damages, so some of the limitations set out above may not apply to you COPYRIGHT NOTICE No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or any of its part translated into any language or computer file, in any form or by any means (electronic, mechanical, magnetic, optical, chemical, manual, or otherwise) without express written permission and consent from PHD Solutions. Design and specification is subject to change without notice. E&OE. © Copyright 2020 PhD Solutions. All Rights Reserved. Version 1.0 - February 2021