Crown IQ-MC4 Reference Manual
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© 2004 by Crown Audio, Inc., P.O. Box 1000, Elkhart, IN 46515-1000 U.S.A.
Telephone: 574-294-8000. Fax: 574-294-8329. Trademark Notice: IQ2, SmartAmp
and PIP are trademarks. Crown and IQ System are registered trademarks of Crown
International. Other trademarks are the property of their respective owners.
Obtaining Other Language Versions:
To obtain information in another language about the use of this product, please
contact your local Crown Distributor. If you need assistance locating your local
distributor, please contact Crown at 574-294-8200.
Note: The information provided in this manual was
deemed accurate as of the publication date. How-
ever, updates to this information may have occurred.
To obtain the latest version of this manual, please
visit the Crown website at www.crownaudio.com.
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IQ-MC8 & IQ-MC4
- MC
Modules
TO REDUCE THE RISK OF ELECTRIC
SHOCK, DO NOT EXPOSE THIS
EQUIPMENT TO RAIN OR MOISTURE!
FCC COMPLIANCE NOTICE
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the party responsible for
complicance could void the user’s authority to operate the euqipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
The information furnished in this manual does not include all of the de-
tails of design, production, or variations of the equipment. Nor does it
cover every possible situation which may arise during installation, op-
eration or maintenance. If you need special assistance beyond the scope
of this manual, please contact Crown Technical Support.
Crown Technical Support
1718 W. Mishawaka Rd., Elkhart, Indiana 46517 U.S.A.
Phone: 800-342-6939 (North America, Puerto Rico
and Virgin Islands) or 574-294-8200
Fax:574-294-8301 Internet:http://www.crownaudio.com
Crown Audio, Inc. Susan Whitfield
1718 W. Mishawaka Rd. 574-294-8289
Elkhart, IN 46517 U.S.A. [email protected]
European Representative’s Name and Address:
Nick Owen
19 Clos Nant Coslech
Pontprennau
Cardiff
CF23 8ND United Kingdom
Equipment Type: Control System Components
Family Name: IQ Series
Model Name:
EMC Standards:
EN 55103-1:1995 Electromagnetic Compatibility – Product Family Standard for Audio, Video,
Audio-Visual and Entertainment Lighting Control Apparatus for Professional Use, Part 1:
Emissions
EN 55103-1:1995 Magnetic Field Emissions-Annex A @ 10 cm and 1 M
EN 61000-3-3:1995 Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply
Systems Rated Current ≤16A
EN 55022:1992 + A1:1995 & A2:1997 Limits and Methods of Measurement of Radio
Disturbance Characteristics of ITE: Radiated, Class B Limits; Conducted, Class B
EN 55103-2:1996 Electromagnetic Compatibility – Product Family Standard for Audio, Video,
Audio-Visual and Entertainment Lighting Control Apparatus for Professional Use, Part 2:
Immunity
EN 61000-4-2:1995 Electrostatic Discharge Immunity (Environment E2-Criteria B, 4k V
Contact, 8k V Air Discharge)
EN 61000-4-3:1996 Radiated, Radio-Frequency, Electromagnetic Immunity (Environment E2,
criteria A)
EN 61000-4-4:1995 Electrical Fast Transient/Burst Immunity (Criteria B)
EN 61000-4-5:1995 Surge Immunity (Criteria B)
EN 61000-4-6:1996 Immunity to Conducted Disturbances Induced by Radio-Frequency Fields
(Criteria A)
EN 61000-4-11:1994 Voltage Dips, Short Interruptions and Voltage Variation
Safety Standard:
EN 60065: 1998 Safety Requirements – Audio Video and Similar Electronic Apparatus
I certify that the product identified above conforms to the requirements of the EMI Council
Directive 89/335/EEC as amended by 92/31/EEC, and the Low Voltage Directive 73/23/EES as
amended by 93/68/EEC.
Signed
Date of issue: March 24, 2004
Larry Coburn
Title: Senior Vice President of Manufacturing
IQ-MC4, IQ-MC8
DECLARATION OF CONFORMITY
1 Welcome .............................. 5
2 Controls, Connectors & Indicators 6
3 Installation ........................... 7
3.1 Prepare the MC-IQ Module ................... 7
3.2 Install the Wiring ................................... 8
3.3 Adjust System Levels .......................... 10
4 Operation .............................11
4.1 Hardware ............................................. 11
4.1.1 Data Signal Presence Indicator .... 11
4.1.2 Preset Indicator ........................... 11
4.1.3 IQ Bus Input Connector ............... 11
4.1.4 IQ Bus Daisy
Output Connector......................... 11
4.1.5 Aux Input/Output and
Listen Bus Connector ................... 11
4.1.6 IQ Bus “Drop Out” Relays ............ 12
4.2 Hardware Controls .............................. 12
4.2.1 IQ Address Switch (S1) ............... 12
4.2.2 Reset/Preset Switch..................... 12
4.3 Amplifier Control and Monitoring........ 13
4.3.1 User Presets ............................... 13
4.3.2 Clip Monitor ............................... 13
4.3.3 Input Signal Level Monitor .......... 13
4.3.4 Output Signal Level Monitor ........ 13
4.3.5 Thermal Headroom
Level Monitor ............................. 13
4.3.6 Ready/Standby Control ............... 14
4.3.7 Signal Mute ................................ 14
4.3.8 Polarity Inverter........................... 14
4.3.9 Input Signal Attenuator ................ 14
4.3.10 “Ghost Faders”.......................... 14
4.3.11 Amp Information ....................... 14
4.3.12 Amp Mode ................................ 14
4.3.13 Error Reporting ......................... 14
4.4 Signal Processing ............................... 15
4.4.1 Input Signal
Compressor/Limiter .................... 15
4.4.2 Peak Voltage Limiter ................... 15
4.4.3 Average Power Limiter................. 15
4.5 Load Supervision ................................ 16
5 IQ Audio In Depth ...................17
5.1 A Closer Look at IQ Bus Wiring ........... 17
5.2 Using the AUX Connector.................... 18
5.2.1 AUX Output ................................ 19
5.2.2 AUX Input ................................... 20
5.3 Listen Bus ........................................... 20
5.4 Working with RJ-11 and RJ-45
Connectors ............................................... 20
5.5 Load Supervision ................................ 21
5.5.1 Typical Load Characteristics
to Know and Understand ............. 22
6 Specifications .......................23
7 IQ Address Tables ...................24
8 Service................................28
Warranty ................................29
Content
Figure 1.1 IQ-MC8 Front Panel
1 Welcome
The IQ-MC4 and IQ-MC8 modules
connect CTs 4200 and CTs 8200 am-
plifiers to the IQ Bus of an IQ Sys-
tem ®, allowing the amplifier to be
controlled and monitored via IQ.
The IQ-MC module is an IQ2™ series
component. This means it supports
Crown’s IQ2 protocol and requires an
IQ System with an IQ2 -compatible IQ
interface. IQ2 (universal code) en-
ables users and third parties to de-
velop custom software objects to con-
trol and monitor IQ2 compatible com-
ponents like the IQ-MC module.
Each IQ-MC module includes an IQ
address switch allowing the unit to
have a unique address on the IQ Bus.
It is powered by the amplifier and
includes a memory backup feature
that enables the amplifier to resume
operation with all of its settings intact
after a power outage.
We strongly recommend you read all
the instructions, warnings and cau-
tions contained within. Also, for your
protection, please send in the war-
ranty registration card today and save
the bill of sale since it is your official
proof of purchase.
2 Controls, Connectors & Indicators
IQ BUS
AUX
IQ ADDRESS
LISTEN BUS
PRESET
OUT
IN
DATA
1
2
4
8
16
32
64
128
IQ Bus
Output
Connector
IQ Bus
Input
Connector
AUX
Input/Output
and Listen Bus
Connector
Reset/Preset
Switch
Preset
Indicator
Data
Indicator
IQ Address
Switch (S1)
Figure 2.1 IQ-MC8 Controls, Connectors and Indicators
Each of the eight switches in S1 has a
value which doubles as the switch
number increases. For example
switch 1 has a value of 1; switch 2 has
a value of 2; switch 3 has a value of 4;
switch 4 has a value of 8 and so on.
3 Installation
3.1 Prepare the IQ-MC
Module
First, turn off and unplug the amplifier.
Set the IQ address switch S1. By
giving each IQ component a unique
address, it can be individually con-
trolled and monitored. Whenever the
IQ System wants to send a command
to just one IQ component, it first sends
its address and then the command
down the IQ Bus.
S1 has eight segments because it
actually contains eight tiny switches
inside. The word “ON” is printed on
the switch along its lower left side to
indicate the ON position and the
switches are numbered along the
bottom (Figure 3.1).
The address is determined by adding
the values of all “ON” switches. In
Figure 3.1, switches 1, 3, 4 and 7 are
on. Simply add the values to find the
address: 1+4+8+64=77.
A convenient series of IQ address
tables are included in Section 6. The
tables show the switch settings for all
250 addresses.
No two IQ components of the same
type which are connected to the same
IQ Bus can have the same address.*
Suppose, for example, an IQ System
has two IQ Bus loops, 1 and 2, and
this IQ-MC module is to be installed
into loop 1 and given an address of
77. No other IQ-MC modules can be
given the same address in loop 1.
However, an IQ-MC module in loop 2
can have the same address.
Different IQ components in the same
IQ Bus loop can have the same ad-
dress. For example, both an IQ–USM
810 mixer/processor and an IQ-MC
module can use address 77 in the
same loop.
A valid IQ address is any number from
1 to 250. Do not use a number higher
than 250 since they are reserved for
special use. An address of “0” (zero)
should only be used for “stand alone”
mode. Setting the address switch to
“0” disables the IQ Bus port.
1
2
4
8
16
32
64
128
VALUE
1 2 3 4 5 6 7 8
ON
SW1
Figure 3.1 Address Switch (S1)
*
Note: All IQ PIP™ modules (IQ-PIP-USP2,
IQ-PIP-MEM, IQ-PIP-SMT, etc.) are consid-
ered the same type, and so may not share
the same address on the same IQ Bus.
3.2 Install the Wiring
Connect the IQ-MC module to the IQ
system via the IQ Bus. The IQ compo-
nents in a IQ Bus loop are wired
sequentially. The loop begins and
ends with the IQ interface. The output
of one IQ component “loops” to the
input of the next and so on as shown
in Figure 3.2.
There are three different types of con-
nectors used for IQ Bus wiring on IQ
components. These include DIN con-
nectors, screw terminal plugs, and
RJ-45 connectors. The IQ-MC uses
RJ-45 connectors that accept stan-
dard RJ-45 plugs like the one shown
in Figure 3.6, allowing the use of in-
dustry-standard straight-thru type
network cables. The right RJ-45 con-
nector is used for input and the left RJ-
45 connector is used for daisy output.
Figure 3.2 Standard IQ Bus Wiring “Loops” from the Output to
the Input of each IQ Component (for Hub-Style IQ Bus wiring)
OUT
IN
IQ Interface
IQ Component
MC-IQ
IQ Component
The following examples show how to connect the MC-IQ to other IQ components:
Figure 3.3 RJ-45 Output to Barrier Block Input
Figure 3.5 RJ-45 Input to Barrier Block Output
Figure 3.4 RJ-45 Output to Din Input
3.3 Adjust System Levels
Adjust attenuator levels both on the
amplifier and on the IQ-MC module
Figure 3.6 RJ-45 Input to Din Output
Figure 3.7 RJ-45 Output to RJ-45 Intput
control panels within your IQ soft-
ware for optimum system gain.
With the IQ-MC option, your CTs
4200 and CTs 8200 amplifiers can
be monitored and controlled from a
remote location through the use of
an IQ System. This module features
SmartAmp™ capabilities which will
enable the amplifier to function au-
tomatically. For example, the IQ-MC
module can automatically limit the
audio signal, also detect and report
various problems.
In addition, the IQ-MC Load Su-
pervision feature has the ability to
verify the status of the loads in real
time.
The IQ-MC module uses Crown’s
IQ2 protocol. This makes it possible
for a user to design custom graphic
display modules to control and moni-
tor the unit with IQ2-compatible IQ
software. This allows even greater
flexibility within Crown’s IQ software
via custom control pages. Plus, the
IQ2 protocol provides for third-party
programming for system controllers
such as those from AMX and
Crestron.
The following sections describe the
IQ-MC features and operation.
Where specified, some features are
accessed via controls located on
the unit itself. However, many of the
features can be controlled or con-
figured using IQ for Windows soft-
ware. Commands are transmitted
via an IQ interface to the specified
IQ component (an IQ2-compatible
interface is required). Please con-
tact your Crown representative or
Crown’s Technical Support Group if
you are unfamiliar with IQ software.
4.1 Hardware
4.1.1 Data Signal Presence
Indicator
An amber Data Signal Presence Indi-
cator (DATA) is provided on the IQ-
MC connector panel as well as the
front of the amplifier. It flashes when-
ever commands addressed to the IQ-
MC module are received. To assist
with troubleshooting, an option that
forces the DATA indicator to remain lit
is available through IQ software.
4.1.2 Preset Indicator
A green PRESET indicator is provided
on the IQ-MC connector panel. This
indicator signals the number of the
currently selected preset by emitting
a series of flashes which match the
preset number, followed by a pause.
The indicator will continuously repeat
the number selected until a change is
made to any setting.
4.1.3 IQ Bus Input Connector
An RJ-45 connector provides the
input connection to the IQ Bus. Drop-
out relays maintain loop integrity in
the event power is removed from the
IQ-MC module.
4.1.4 IQ Bus Daisy Output
Connector
An RJ-45 connector is provided for
normal daisy wiring output to the next
device on the loop in the IQ Bus.
4.1.5 AUX Input/Output and
Listen Bus Connector
An RJ-11 connector provides three
functions. The AUX output delivers
15 VDC at 70 mA maximum output
when switched on and may be con-
trolled via software or may be pro-
grammed to switch when a fail con-
dition is present on any channel.*
The high-impedance (10 K ohm)
AUX input can sense logic signals
and can be programmed to activate
system mute or report fault condi-
tions when a logic high is present.
(See Section 5.2.2 for more informa-
tion.) All amplifier channel’s output
can be monitored as a balanced
line level signal which is sent to pins
1 and 6 of the RJ-11 connector (soft-
ware selectable).
4.1.6 IQ Bus “Drop Out”
Relays
“Drop out” relays are provided on the
IQ Bus ports to maintain the continuity
of the IQ communication loop even if
the IQ-MC module loses power.
4.2 Hardware Controls
The following IQ-MC controls are ac-
cessed via hardware switches located
on the unit.
4.2.1 IQ Address Switch (S1)
An 8-section DIP switch is used to set
the IQ address of the unit. A valid IQ
address is any number from 1 to 250.
Numbers higher than 250 are reserved
for special use.
An address of “0” places the unit in
stand-alone mode. In this mode, the
IQ bus port is disabled and the IQ-
MC module will not function with IQ
software.
This switch is located on the rear of
the amplifier. Each IQ component on
a IQ Bus is given a unique IQ address
so it can be independently controlled
and monitored. Two or more IQ com-
ponents of the same type should
NEVER have the same address on
the same IQ Bus loop.
4.2.2 Reset/Preset Switch
A recessed reset/preset switch, ac-
cessible from outside the IQ-MC
panel, performs two functions. First, it
enables the IQ-MC module to be re-
stored to factory default settings, and
second, allows the user to recall any
of 10 presets. A straightened paper
clip or similar small object is required
to press the reset switch.
-To select one of the 10 presets,
complete the following steps:
Remove all input signals. With the
power on, briefly press the switch for
less than two seconds to toggle
through the 10 user-defined presets
stored in firmware. Each press will
increment the selected preset by one.
After the switch is released, the DATA
light will flash for a moment, then the
PRESET indicator will blink to indicate
the preset number selected. Restore
input signals.
-To restore the unit to the factory
default settings, complete the fol-
lowing steps:
Remove all input signals. With the
power on, press the switch and hold
for more than 2 seconds, or until the
DATA indicator blinks twice, and all
settings will be reset to factory de-
fault. When the switch is released, the
DATA indicator will flash rapidly for a
moment. Restore input signals.
*
The AUX output uses inverse logic when
it is configured to report a fail condition.
Normally high, it switches low when any
channel fails a test. In this way it can also
indicate a power loss.
-To clear all memory and set to
factory default presets:
Remove all input signals. Press in and
hold the switch while applying power
to the unit. The settings will be reset to
factory default, with the firmware re-
writing to EEPROM memory. Impor-
tant: This action will re-write the
memory and erase stored presets.
With the button held in and power
applied, the DATA and PRESET indi-
cators will both be lit. When the button
is released, the DATA and PRESET
indicators will alternately blink for a
few moments, indicating that memory
is being written, then the DATA indi-
cator will flash for a moment. After the
unit has been reset to the factory
default settings.
4.3 Amplifier Control and
Monitoring
The following IQ-MC module fea-
tures are accessed via IQ for Win-
dows software.
4.3.1 User Presets
The parameters for all functions can
be saved as presets. A total of 10 user
presets can be stored in the IQ-MC
EEPROM memory. Preset names are
stored on the module.
4.3.2 Clip Monitor
The Clip indicator of each channel of
the amplifier can be monitored by the
IQ System. The IQ-MC module can
cause a warning to flash on your com-
puter screen via IQ for Windows soft-
ware indicating a Clip event, Also, it
can report Clip events to it’s AUX port.
4.3.3 Input Signal Level
Monitor
The input signal level of each channel
can be monitored. This monitor fea-
ture has a range from +20 dBu to –40
dBu in ½-dB steps.
4.3.4 Output Signal Level
Monitor
The output signal level of each chan-
nel of the amplifier can be monitored.
This monitor feature has a range from
0 dB to –40 dB where 0 dB is refer-
enced to the rated output voltage of
the amplifier model.*
The IQ-MC module features scaled
output level meters. By factory de-
fault, the meters are calibrated such
that 0 dB equals the amplifier’s rated
output into 8 ohms. In 70V/100V mode,
the meters default to 0 dB equals 70/
100 Vrms. Auto-scaling is handled by
the software.
4.3.5 Thermal Headroom
Level Monitor
The Thermal Headroom level** of each
channel of the amplifier can be moni-
tored by the IQ software. This level
represents the percent of available
power/thermal capacity that is cur-
rently being used within the output
section of the amplifier.
When the thermal headroom level
reaches 100%, the amplifier cannot
produce any more power and it will
begin to limit the drive level to the
output devices to protect them from
too much stress***. The Thermal Lim-
iter feature of the IQ-MC module can
be set to engage upon a pre-selected
thermal level. (See Section 4.3.14)
*
This is assumed to be 70V or the rated
8-ohm output.
** Thermal Headroom on your Crown am-
plifier may be labeled Junction Tempera-
ture Simulation (JTS).
*** See the amplifier’s Reference or Owner’s
Manual for more information about JTS
and how it works.
4.3.6 Ready/Standby Control
Each channel’s output relay can be
independently turned on and off.
4.3.7 Signal Mute
The output signal of each channel
can be independently muted. This
function typically provides 80 dB or
more of attenuation.
4.3.8 Polarity Inverter
The polarity of the input signal of
each channel can be independently
inverted.
4.3.9 Input Signal Attenuator
An attenuator at the input of each
channel is used to control the input
signal level. Each attenuator has a
range from 0 dB to –80 dB in ½ dB
steps. (Zero equals no attenuation.)
4.3.10 “Ghost Faders”
These indicators let you monitor the
signal path gain where it may differ
from manual gain set on input at-
tenuation and output trim as the re-
sult of limiting or compression. They
appear as flying faders “behind” the
input attenuators.
4.3.11 Amp Information
Several useful items of information
about the host amplifier are deter-
mined by the IQ-MC at start-up.
These include manufacturer, model,
date code, serial number, and revi-
sion level. These can be printed
from the system inventory (no on-
screen display is available).
4.3.12 Amp Mode
The IQ-MC module screen can show:
•
The position of the Dual/Bridge
mode switches
•
The position of the back-panel
attenuators
However, the Dual/Bridge mode of
the amplifier cannot be controlled
via software.
4.3.13 Error Reporting
The IQ-MC module can report six
types of errors: Clip, Thermal, Fault,
Load, Dual/Bridge-mode switch set-
ting has been changed, Volume at-
tenuator setting has been changed.
You can route error reports for each
condition above to:
•
Windows IQ software (system
software).
•
AUX OUT.
•
Both software and AUX OUT.
If you choose system software noti-
fication, the IQ System will notify you
of the error. If you choose AUX OUT
notification, the AUX OUT signal will
switch from OFF to ON when a se-
lected error has occurred. If you
prefer, error reporting can be
switched off. Following is a descrip-
tion of each error condition:
Clip: You can choose to be informed
when an excessive number of Clip
events occur over a unit of time in
either channel of the amplifier. When
Clip error reporting is on, an alert will
be generated when the number of
Clip events per unit of time specified
exceeds a count that you set. The
Count control lets you set a number
of Clip events per unit of time al-
lowed before an error is generated.
The range is 1 to 100. The Time
control lets you set the unit of time in
seconds during which the number
of Clip error events are counted for
possible error reporting. The range
is 1 to 10 seconds.
Thermal: You can choose to be
warned if the thermal level rises above
a predetermined level. The Threshold
control lets you set the thermal level
above which an error message will be
reported. The range is from 1 to 100%.
Fault: You can choose to be warned
when an amplifier “fault” condition
occurs when a channel fails.
Load: You can choose to be warned
if the impedance of the load being
driven by the amplifier falls out of a
pre-selected range. See Section 4.5
for instructions on setting up the load
supervision feature.
Dual/Bridge Switch Changed: You
can choose to be warned if the Dual/
Bridge Switch setting has been
changed. This condition risks ampli-
fier damage or distortion. If you see
this error, manually set the Dual/Bridge
Switch to the correct position.
Attenuator Setting Changed: You
can choose to be informed that the
back-panel attenuator setting has
been changed since you set it up.
4.4 Signal Processing
4.4.1 Input Signal
Compressor/Limiter
An input signal compressor/limiter
is available for each channel. There
are five parameters which control
this feature:
On/Off: Turns this function on or off.
Threshold: Sets the threshold, in
dB, above which the compressor
acts. The level is measured at the
input to the module and corresponds
to the level shown on an input meter.
The compressor is “feed-forward,”
meaning that the level detection
point is located before the gain con-
trol stage. The range is from +16
dBu to –40 dBu.
Attack Time: Sets the attack time of
the compressor. The attack time is
defined as the time it takes the com-
pressor to attenuate the input signal
by 10 dB. The range is from 1 milli-
second to 2 seconds.
Release Time: Sets the release time
of the compressor. The release time
is defined as the time it takes the
compressor to increase the input
gain by 10 dB. The range is 100
milliseconds to 30 seconds.
Compressor Ratio: Sets the com-
pression ratio for the compressor.
The range is 1, 2, 4, 8, 16, 32, ∞ to 1.*
4.4.2 Peak Voltage Limiter
This limits the peak voltage output of
the amplifier. There are four param-
eters which control this limiter.
On/Off: Turns the limiter on or off.
Attack: Attack time is adjustable
from 10 milliseconds to 100 millisec-
onds per 10 dB of overdrive.
Release: Release rate is adjustable
from 100 milliseconds to 10 sec-
onds per 10 dB or release.
Threshold: Absolute voltage thresh-
old is adjustable from 12 Vpk to 255
Vpk in 1 volt steps.
4.4.3 Average Power Limiter
Limits the long-term power output
from the amp. The actual output
limiter threshold is determined by
an absolute power threshold and
the nominal load impedance set-
ting. There are five parameters which
control this limiter.
*
1:1 is the same as “off.”
On/Off: Turns the limiter on or off.
Average Power Threshold: The
threshold is adjustable from 10 to
1000 watts.**
Nominal Load Impedance: The
nominal load impedance is settable
from 1 to 1000 ohms, and should be
set to correspond to the nominal
impedance rating of the load con-
nected to the respective channel.
Attack Time: Adjustable from 1 sec-
ond to 30 seconds in 1 second in-
crements.
Release Time: Adjustable from 1
second to 30 seconds in 1 second
increments.
4.5 Load Supervision
The Load Supervision feature al-
lows real time monitoring of the load
connected to each amplifier chan-
nel. When enabled, the IQ-MC con-
tinuously monitors the amplifier out-
put voltage and current and calcu-
lates the long-term average load
impedance. The measured load im-
pedance is compared against user
defined high and low limits. If either
limit is exceeded, the status indica-
tor and/or IQ System error reporting
functions alert the user of the prob-
lem. There are six controls and two
indicators for each channel:
On/Off: Turns the Load Supervision
feature on or off.
High Limit: Sets the upper bound
above which the system will report a
“high” error status.
Low Limit: Sets the lower bound
below which the system will report a
“low” error status.
Nominal Load Impedance: Sets the
expected average impedance for the
connected load. This value deter-
mines the output signal level required
for test. This parameter is also used
by the average power limiter to deter-
mine the expected power limit thresh-
old. See Section 4.4.3.
Calculate: This button invokes an
impedance calculator. Entering out-
put voltage and power will give the
expected impedance.
Include in Standard Error Report-
ing: Enables error reporting so that
any high/low status condition is re-
ported via the IQ System (See Sec-
tion 4.3.13).
Report to AUX: Enables any high/
low status condition to be reported
via the IQ-MC AUX port output (See
Section 4.1.5).
Test Indicator: This indicator lights
when the load supervision algorithm
is actually performing a load imped-
ance calculation and test verification.
Low/Normal/High Indicator: This
indicator shows the present status
of the load with respect to the user
defined high/low limits.
Z avg Monitor: Reports actual cal-
culated average load impedance.
** The average power threshold should be
set per the loudspeaker’s “long-term”
power rating (consult your speaker
documentation).
5 IQ Audio In Depth
This section provides additional in-
formation about Crown’s IQ System
with special guides to aid in the
installation and use of the IQ-MC
module. For more information about
any of these topics, contact Crown
Technical Support.
5.1 A Closer Look at IQ Bus
Wiring
The IQ-MC module must be con-
nected to a IQ Bus loop having an
IQ2-compatible IQ interface in or-
der for the IQ System to control or
monitor it. The IQ Bus is a serial
communication loop designed to
transmit IQ commands and data. As
implemented in the IQ-MC, it is a 20
milliamp current loop operating at a
BAUD rate of 38.4 K. The loop must
be unbroken to function properly.
If the system includes an IQ–INT 3
interface, it can accept eight different
IQ Bus loops or zones. Dividing the
sound system into different zones,
each with its own IQ Bus loop, can
have several advantages. The fol-
lowing list contrasts those advan-
tages with those of a single loop.
Multiloop Advantages
•
A break in communication in one
loop does not affect other loops.
•
Over 250 IQ components of the
same type can be used in a sys-
tem.
•
The same IQ address can be
used more than once (once per
loop per model).
Single Loop Advantages
(with IQ-INT 3 interfaces)
•
The IQ System can send and
retrieve data faster in a single
loop.
•
“Real time” level display of a
greater number of units is pos-
sible.
CH 8
Figure 4.1 MC-IQ
Signal Flow Block Diagram
The IQ-MC module can be con-
nected to the IQ Bus with inexpen-
sive twisted-pair wiring (shielded or
unshielded). If fiber optic wiring is
required contact Crown Technical
Support (see page 28).
Here are some guidelines for twisted-
pair wiring:
•
Use shielded twisted-pair wire
at least 26 AWG in size when
interference is a problem. The
wire should be of good quality
and should have low capaci-
tance—30 picofarads/foot or
less is good. The shield serves
two purposes: First, it helps pre-
vent the IQ data signal from
transmitting to nearby audio wir-
ing. Second, it helps prevent out-
side RF from interfering with the
data signal. However, in most
cases interference is not a prob-
lem and, since unshielded wire
has lower capacitance, it is a
better choice.
•
Minimize the total capacitance
of each IQ Bus loop. The total
capacitance should be less than
30 nanofarads. Allow for ap-
proximately 60 picofarads for
each IQ component in a loop.
This accounts for a slight delay
which occurs as data signals
pass through a component.
•
Add an IQ Repeater (RPT3) for
very long loops—greater than
1,000 feet (305 m)—or when re-
quired by high-capacitance
wire. Although we recommend a
repeater for loops longer than
1,000 feet, it is often possible to
go 2,000 feet (610 m) or more.
The most significant characteris-
tic of the wire is its capacitance.
Lower capacitance allows
longer loops. Unshielded wire
usually has less capacitance.
•
Never use the ground wire in a
mic snake line. It may some-
times be convenient to run IQ
Bus data signals to and from
stage monitor amplifiers along
unused wire pairs in a mic snake.
Do not use the ground wire which
is normally connected to pin 1 on
an XLR connector or data noise
will be added to the audio lines.
Use only the signal lines which
normally connect to pins 2 and 3
of the XLRs.*
Outside RF interference is seldom a
problem for a IQ Bus loop—espe-
cially if shielded twisted-pair wire is
used. However, there are extreme
situations when fiber optic wiring is
recommended. For example, locat-
ing a IQ Bus loop next to an AM radio
transmission line may require fiber
optic cabling. An extremely long IQ
Bus loop distance may also require
fiber optic cabling.
5.2 Using the AUX
Connector
The IQ System offers tremendous
flexibility and the auxiliary feature
connector provides a means of tap-
ping into it. It can be used to turn
peripherals on/off, send a signal to
another system component, receive
a signal from another component,
and send a line level audio signal of
amplifier’s output.
The AUX connector is an RJ-11 type.
Pins 2 and 5 are used to receive a
signal and pins 3 and 4 are used to
send a signal.
*
Because typical mic cables have high ca-
pacitance, the maximum possible Crown
Bus loop distance will be less.
5.2.1 AUX Output
When the auxiliary feature is turned on
by the IQ for Windows software +15
VDC is supplied across pins 3
(ground) and 4 (+). A total of 70
milliamps of current is available. The
smart switch mosfet protects against
shorts (see Figure 5.1).
There are many possible uses for the
AUX output. For example, it can be
used to turn on auxiliary cooling fans.
To do this the AUX connector might
be used to close a relay. The relay
would then turn the fans on or off. This
is shown in Figure 5.2.
+15 VDC
internal
control
logic
SMART
MOSFET
Figure 5.1 The Internal AUX Circuit
Figure 5.2 A Sample AUX Output Circuit
By monitoring the operating condi-
tion of amplifiers with the IQ System
software, the need for additional
cooling would be apparent. The
same software could then be used
to turn on the appropriate AUX con-
nector. (For more information about
turning the auxiliary feature on/off,
consult the IQ for Windows software
documentation.)
5.2.2 AUX Input
Depending on the IQ software be-
ing used, the AUX connector can be
used to sense the presence of an
input signal across pins 2 (+) and 5
(ground). A +5 to +15 VDC signal at
the input will be interpreted as a
logic “high” and will be communi-
cated to the IQ Bus where a host
computer or controller can act upon
it. A signal less than +1.6 VDC is
interpreted as a logic “low.”*
5.3 Listen Bus
Use the diagram in Figure 5.3 to con-
nect an audio monitoring system, such
as a headphone preamp, to the IQ-
MC Listen Bus.
Figure 5.4 demonstrates how mul-
tiple amplifiers can be monitored
using the Listen Bus. Crown’s IQ for
Windows software allows you to se-
lect the amplifier and channel you
wish to monitor.
5.4 Working with RJ-11 and
RJ-45 Connectors
Pin assignments for standard RJ-11
and RJ-45 connectors are indicated
in Figure 5.5.
*
A negative signal can also be used as a
logic low because the signal is internally
clamped to protect the internal circuitry.
Figure 5.3
Listen Bus Connection
Amp 1
Amp 2
Figure 5.4 Multiple-Amp
Listen Bus Configuration
Figure 5.5 RJ-11 & RJ-45
Pin Assignments
When wiring RJ-11 connectors, it is
good practice to follow the USOC
protocol for RJ-11 connector cable.
This protocol assigns wire colors as
follows:
1 white-green
4 white-blue
2 white-orange
5 orange-white
3 blue-white
6 green-white
When wiring RJ-45 connectors, it is
good practice to follow the EIA/TIA
568B protocol for RJ-45 connector
cable. This protocol assigns wire
colors as follows:
1 white-orange
5 white-blue
2 orange-white
6 green-white
3 white-green
7 white-brown
4 blue-white
8 brown-white
Extra care must be taken when at-
taching RJ-11 and RJ-45 connectors
to cable. Make sure you use the ap-
propriate crimping tool and verify that
the connector is properly seated into
the tool, or damage will result.
Contact Crown Technical Support for
additional information about working
with RJ-11 and RJ-45 connectors.
5.5 Load Supervision
Applications
The IQ-MC Load Supervision feature
can be used to monitor the amplifier
load in real time with almost any pro-
gram material. Average load imped-
ance is calculated as a function of
amplifier output voltage and current.
The system requires approximately
20-30 mA of average amplifier output
current for adequate supervision. This
allows typically low average output
power levels of less than ½ watt with
most loads. The maximum load im-
pedance for reliable system perfor-
mance is limited to about 50 ohms.
Higher impedances can be measured
but may require higher amplifier out-
put levels for reliable operation.
Most amplifier/load systems can be
configured and supervised by fol-
lowing these steps:
1 Configure your audio system us-
ing a known “good” load, then
enable the Load Supervision fea-
ture.
2 Provide typical program material
at a level high enough to light the
“test” indicator.
3 Run the system at this level until the
average impedance stabilizes. This
may take seconds to minutes de-
pending on level, duty-cycle, etc.
4 Set the nominal impedance at the
measured value average. This
optimizes the supervision algo-
rithm for voltage and current levels
versus the actual load. Note: A
higher nominal setting will require
higher output levels.
5 Set the high limit at twice average
and the low limit at one-fourth
nominal.*
6 Let the system run for extended
periods using any and all typical
program material.
7 Adjust the high/low limits, if neces-
sary, to account for any variance
in average measured impedance.
8 Enable error reporting, if desired.
*
These limits are somewhat arbitrary but
should be a good starting point.
This procedure should work well for
most applications. However, some
applications can be a little more
difficult. Some very low-level and/or
low duty-cycle signals may not ad-
equately “test” the load. Lab and
situation testing have shown output
levels as small 40 dB below rated
amplifier output to be enough for
most low-impedance loads. Higher
impedance loads such as those
used in “lightly-loaded” 70V distri-
bution lines may require signal level
near 20 dB below rated output.
The “Nominal Load Impedance”
control is used to optimize the sys-
tem for the most accurate calcula-
tion of load impedance. It should be
set to the expected nominal (or rated)
impedance of the “normal” load. The
high limit should be set for at least 2
times the expected nominal or ac-
tual measured load, while the low
limit should be set to ½ the expected
nominal or actual measured load.
The following example calculates
the SPL necessary for supervision
of a typical 8-ohm system. While the
resulting 80-dB SPL @ 1 meter is
definitely above conversation level,
it is not uncomfortable.
An “8 ohm” example:
30 mA into 8 ohms = 0.007watts
8-ohm driver sensitivity = 100dB for
1W @ 1 meter
0.007W/1W = –20dB
Required SPL for supervision test is
100dB – 20dB = 80dB SPL @ 1 meter
5.5.1 Typical Load Character-
istics to Know and Understand
It is well known that the typical loud-
speaker impedance is not the same
for all frequencies. This variance is
due to the effect of electrical proper-
ties such as the expected increase
in impedance at high frequencies
due to driver voice-coil inductance,
or the peaks and valleys due to
passive crossovers. Testing of vari-
ous passive boxes has shown peaks
of 100 ohms or more! Low frequency
impedance variation can come from
the interaction of the driver compli-
ance with that of the box. The low
frequency variations are usually wide
bandwidth and may vary from 6 to
30 ohms on an 8-ohm driver.
These anomalies are easily aver-
aged out by the IQ-MC supervision
algorithm in most systems. How-
ever, there may be some extreme
situations for very narrow bandwidth
(i.e. single-note) signals and/or very
widely varying loads that the algo-
rithm simply cannot overcome. In
these cases, widening the high and
low limits will help decrease the “sen-
sitivity” of supervision and decrease
chance of “nuisance” error reports.
Internal Controls: An 8-segment DIP
switch sets the IQ address (decimal
range: 1–250)*. A Reset/Preset switch,
accessible with a straightened paper
clip through the module’s front panel,
selects the next user preset if pressed
for less than 2 seconds, resets set-
tings to “factory default ” if it is
pressed for more than 2 seconds, or
re-writes from firmware to flash
memory restoring all settings to fac-
tory default if it is pressed while apply-
ing power. Jumpers select thru or
processed signal for daisy output of
each channel.
Connectors: IQ Bus: RJ-45 con-
nector for input, RJ-45 connector for
daisy output. AUX In/Aux Out/Listen
Bus: RJ-11 connector.
Indicators: A yellow DATA indicator
flashes when a valid IQ command is
received from the IQ System via the
IQ Bus. The DATA indicator can be
forced on to facilitate rapid trouble-
shooting of IQ Bus wiring. A green
PRESET indicator flashes to indi-
cate the user preset number cur-
rently selected in memory. If the
PRESET indicator does not flash the
preset number when selected, this
indicates the preset has been modi-
fied by the user.
Memory Backup: 8 Kbyte EEPROM
for backup of run-time parameters,
presets, and program storage. Ca-
pable of 80,000 writes minimum.
*
If address “0” is selected, the MC-IQ will
operate in stand-alone mode. In this
mode, the Crown bus port is deactivated.
IQ Bus Data Communication
Protection: If communication is lost,
the unit will continue to function with
the last commands received.
Data Rate: 38.4 K BAUD.
Data Format: Serial, binary, asyn-
chronous; 1 start bit; 1 stop bit; 8 data
bits; no parity.
IQ Bus Interface Type: Optically
isolated 20 milliamp serial loop.
Operation: Half duplex.
Transmission Distance: Variable
from 200 to 3000 feet (61 to 914 m),
depending upon wire capacitance.
Typically 1000 feet (305 M) using
shielded twisted-pair wire, #26 AWG
or larger. Can be extended with an
IQ Repeater.
Audio
Please note: The audio specifications
are referenced to 0.775 V (0 dBu). Mea-
surements were made at the output of
the IQ-MC module, itself.
Maximum Input Level: +20 dBu.
Dynamic Range: >100 dB (A-
weighted, 20 Hz to 20 kHz).
Frequency Response: ±0.5 dB
from 20 Hz to 20 kHz.
Common Mode Rejection (CMR):
50 dB (typical).
Total Harmonic Distortion + Noise
(THD+N): <0.05% (1 kHz, 0dBu).
Maximum Output Level: +20 dBu.
IQ System Data Acquisition
Multi-Channel, 14-bit Analog to
Digital Converter.
Input/Output Monitor Accuracy:
Typically ±1 dB.
7 IQ Address Tables
The following pages in this section
contain lookup tables for every valid
IQ address. The valid addresses are
1 to 250. Remember that address “0”
(zero) will put the IQ-MC into a stand-
alone mode where it is invisible to the
IQ System and acts like a “dumb”
balanced audio input. Do not use an
address number higher than 250!
Addresses above 250 are reserved
for special system use.
Remember: No two IQ components
of the same type which are connected
to the same IQ Bus loop can have the
same address.
To use the IQ address tables, simply
find the address you want and set the
IQ address switch of the IQ-MC mod-
ule as shown.
Figure 7.1 IQ Address Switch (S1) Settings from 0 through 83
Figure 7.1 IQ Address Switch (S1) Settings from 84 through 167
Figure 7.1 IQ Address Switch (S1) Settings from 168 through 250
To obtain factory service, fill out the
service information page found in
the back of this manual and send it
along with your proof of purchase
and the defective unit to the Crown
factory.
For warranty service, we will pay for
ground shipping both ways in the
United States. Contact Crown Fac-
tory Service or Technical Support to
obtain prepaid shipping labels prior
to sending the unit. Or, if you prefer,
you may prepay the cost of shipping,
and Crown will reimburse you. Send
copies of the shipping receipts to
Crown to receive reimbursement.
Your repaired unit will be returned via
UPS ground. Please contact us if other
arrangements are required.
Factory Service Shipping
Instructions:
1. When sending a Crown product to
the factory for service, be sure to fill
out the service information form
that follows and enclose it inside
your unit’s shipping pack. Do not
send the service information form
separately.
2. To ensure the safe transportation
of your unit to the factory, ship it in
an original factory packing con-
tainer. If you don’t have one, call or
write Crown’s Parts Department.
With the exception of polyure-
thane or wooden crates, any other
packing material will not be suffi-
cient to withstand the stress of
shipping. Do not use loose,
small size packing materials.
3. Do not ship the unit in any kind of
cabinet (wood or metal). Ignoring
this warning may result in exten-
sive damage to the unit and the
cabinet. Accessories are not
needed—do not send the product
documentation, cables and other
hardware.
If you have any questions, please call
or write the Crown Technical Support
Group.
Crown Factory Service
1718 W. Mishawaka Rd.
Elkhart, Indiana 46517 U.S.A.
Telephone: 574-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin
Islands only)
Facsimile:
574-294-8301 (Technical
Support)
574-294-8124 (Factory
Service)
Internet:
http://www.crownaudio.com
Always use the
original factory pack
to transport the unit.
UNITED STATES & CANADA
SUMMARY OF WARRANTY
Crown International, 1718 West Mishawaka Road, Elkhart, Indiana 46517-4095 U.S.A.
warrants to you, the ORIGINAL PURCHASER and ANY SUBSEQUENT OWNER of
each NEW Crown product, for a period of three (3) years from the date of purchase by
the original purchaser (the “warranty period”) that the new Crown product is free of
defects in materials and workmanship. We further warrant the new Crown product
regardless of the reason for failure, except as excluded in this Warranty.
ITEMS EXCLUDED FROM THIS CROWN WARRANTY
This Crown Warranty is in effect only for failure of a new Crown product which occurred
within the Warranty Period. It does not cover any product which has been damaged
because of any intentional misuse, accident, negligence, or loss which is covered under
any of your insurance contracts. This Crown Warranty also does not extend to the new
Crown product if the serial number has been defaced, altered, or removed.
WHAT THE WARRANTOR WILL DO
We will remedy any defect, regardless of the reason for failure (except as excluded), by
repair, replacement, or refund. We may not elect refund unless you agree, or unless we
are unable to provide replacement, and repair is not practical or cannot be timely made.
If a refund is elected, then you must make the defective or malfunctioning product
available to us free and clear of all liens or other encumbrances. The refund will be equal
to the actual purchase price, not including interest, insurance, closing costs, and other
finance charges less a reasonable depreciation on the product from the date of original
purchase. Warranty work can only be performed at our authorized service centers or at
the factory. Warranty work for some products can only be performed at our factory. We
will remedy the defect and ship the product from the service center or our factory within
a reasonable time after receipt of the defective product at our authorized service center
or our factory. All expenses in remedying the defect, including surface shipping costs in
the United States, will be borne by us. (You must bear the expense of shipping the product
between any foreign country and the port of entry in the United States and all taxes,
duties, and other customs fees for such foreign shipments.)
HOW TO OBTAIN WARRANTY SERVICE
You must notify us of your need for warranty service within the warranty period. All
components must be shipped in a factory pack, which, if needed, may be obtained from
us free of charge. Corrective action will be taken within a reasonable time of the date of
receipt of the defective product by us or our authorized service center. If the repairs made
by us or our authorized service center are not satisfactory, notify us or our authorized
service center immediately.
DISCLAIMER OF CONSEQUENTIAL & INCIDENTAL DAMAGES
YOU ARE NOT ENTITLED TO RECOVER FROM US ANY INCIDENTAL DAMAGES
RESULTING FROM ANY DEFECT IN THE NEW CROWN PRODUCT. THIS INCLUDES
ANY DAMAGE TO ANOTHER PRODUCT OR PRODUCTS RESULTING FROM SUCH
A DEFECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
WARRANTY ALTERATIONS
No person has the authority to enlarge, amend, or modify this Crown Warranty. This
Crown Warranty is not extended by the length of time which you are deprived of the use
of the new Crown product. Repairs and replacement parts provided under the terms of
this Crown Warranty shall carry only the unexpired portion of this Crown Warranty.
DESIGN CHANGES
We reserve the right to change the design of any product from time to time without notice
and with no obligation to make corresponding changes in products previously
manufactured.
LEGAL REMEDIES OF PURCHASER
THIS CROWN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. No action to enforce this
Crown Warranty shall be commenced later than ninety (90) days after expiration of the
warranty period.
THIS STATEMENT OF WARRANTY SUPERSEDES ANY OTHERS
CONTAINED IN THIS MANUAL FOR CROWN PRODUCTS.
7/01
THREE YEAR
FULL WARRANTY
YEAR3
WORLDWIDE EXCEPT USA & CANADA
SUMMARY OF WARRANTY
Crown International, 1718 West Mishawaka Road, Elkhart, Indiana 46517-4095
U.S.A. warrants to you, the ORIGINAL PURCHASER and ANY SUBSEQUENT
OWNER of each NEW Crown1 product, for a period of three (3) years from the date
of purchase by the original purchaser (the “warranty period”) that the new Crown
product is free of defects in materials and workmanship, and we further warrant the
new Crown product regardless of the reason for failure, except as excluded in this
Crown Warranty.
1 Note: If your unit bears the name “Amcron,” please substitute it for the name “Crown” in
this warranty.
ITEMS EXCLUDED FROM THIS CROWN WARRANTY
This Crown Warranty is in effect only for failure of a new Crown product which occurred
within the Warranty Period. It does not cover any product which has been damaged
because of any intentional misuse, accident, negligence, or loss which is covered under
any of your insurance contracts. This Crown Warranty also does not extend to the new
Crown product if the serial number has been defaced, altered, or removed.
WHAT THE WARRANTOR WILL DO
We will remedy any defect, regardless of the reason for failure (except as excluded), by
repair, replacement, or refund. We may not elect refund unless you agree, or unless we
are unable to provide replacement, and repair is not practical or cannot be timely made.
If a refund is elected, then you must make the defective or malfunctioning product
available to us free and clear of all liens or other encumbrances. The refund will be equal
to the actual purchase price, not including interest, insurance, closing costs, and other
finance charges less a reasonable depreciation on the product from the date of original
purchase. Warranty work can only be performed at our authorized service centers. We
will remedy the defect and ship the product from the service center within a reasonable
time after receipt of the defective product at our authorized service center.
HOW TO OBTAIN WARRANTY SERVlCE
You must notify us of your need for warranty service within the warranty period. All
components must be shipped in a factory pack. Corrective action will be taken within a
reasonable time of the date of receipt of the defective product by our authorized service
center. If the repairs made by our authorized service center are not satisfactory, notify our
authorized service center immediately.
DISCLAIMER OF CONSEQUENTIAL & INCIDENTAL DAMAGES
YOU ARE NOT ENTITLED TO RECOVER FROM US ANY INCIDENTAL DAMAGES
RESULTING FROM ANY DEFECT IN THE NEW CROWN PRODUCT. THIS INCLUDES
ANY DAMAGE TO ANOTHER PRODUCT OR PRODUCTS RESULTING FROM SUCH
A DEFECT.
WARRANTY ALTERATIONS
No person has the authority to enlarge, amend, or modify this Crown Warranty. This
Crown Warranty is not extended by the length of time which you are deprived of the use
of the new Crown product. Repairs and replacement parts provided under the terms of
this Crown Warranty shall carry only the unexpired portion of this Crown Warranty.
DESIGN CHANGES
We reserve the right to change the design of any product from time to time without notice
and with no obligation to make corresponding changes in products previously
manufactured.
LEGAL REMEDIES OF PURCHASER
No action to enforce this Crown Warranty shall be commenced later than ninety (90) days
after expiration of the warranty period.
THIS STATEMENT OF WARRANTY SUPERSEDES ANY OTHERS
CONTAINED IN THIS MANUAL FOR CROWN PRODUCTS.
Crown Factory Service Information
Shipping Address: Crown Customer Service,
1718 W. Mishawaka Rd., Elkhart, IN U.S.A. 46517
Phone: 1-800-342-6939 or 1-574-294-8200 Fax: 1-574-294-8124
Owner’s Name:
Shipping Address:
Phone Number: Fax Number:
E-mail: Model:
Serial Number: Purchase Date:
NATURE OF PROBLEM
(Be sure to describe the conditions that existed when the
problem occurred and what attempts were made to correct it.)
______________________________________________________________________________
__________________________________________________________________________________
______________________________________________________________________________
__________________________________________________________________________________
______________________________________________________________________________
__________________________________________________________________________________
Other equipment in your system: ___________________________________________
______________________________________________________________________________
__________________________________________________________________________________
______________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________
__________________________________________________________________________________
If warranty has expired, payment will be:
❏❏❏❏❏ Cash/Check ❏❏❏❏❏ VISA ❏❏❏❏❏ MasterCard ❏❏❏❏❏ C.O.D. ❏
❏
❏
❏
❏ P.O. for Crown Dealer
Card Number: ________________________________________________
Exp. Date:____________ Signature:______________________________
ENCLOSE THIS PORTION WITH THE UNIT.
DO NOT MAIL SEPARATELY.