Dell 4300 Solution Manual

Dell™ Dimension™ 4300 Solutions Guide 2H930bk1.book Page 1 Tuesday, November 20, 2001 5:02 PM

HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 24. ____________________ Information in this document is subject to change without notice. © 2001 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. November 2001 P/N 2H930 Rev. A01 2H930bk1.book Page 2 Tuesday, November 20, 2001 5:02 PM

When Using Your Computer . . . . . . . . . . . . . . . . . . . 9 Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 10 When Working Inside Your Computer . . . . . . . . . . . . . . 12 Protecting Against Electrostatic Discharge . . . . . . . . . . . 13 1 Setting Up Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 16 Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 16 USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 18 Transferring Information to a New Computer (Windows XP Only) 18 Setting Up a Home and Office Network (Windows XP Only) . . . 19 Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 20 Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Windows Me and Windows 2000 . . . . . . . . . . . . . . . . 20 2 Solving Problems Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Accessing Help Files . . . . . . . . . . . . . . . . . . . . . . . . 24 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . . 25 Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . 26 2H930bk1.book Page 3 Tuesday, November 20, 2001 5:02 PM

If the screen is difficult to read . . . . . . . . . . . . . . . . . 27 Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 28 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29 If you cannot print to a parallel port printer . . . . . . . . . . 29 If you cannot print to a USB printer . . . . . . . . . . . . . . 30 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31 Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 32 Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 35 Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 35 If you cannot save a file to a floppy disk . . . . . . . . . . . . 35 If you cannot play a music CD or install a program from a CD . 36 If you cannot play a DVD movie . . . . . . . . . . . . . . . . 37 If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 37 If you have a hard drive problem . . . . . . . . . . . . . . . . 38 Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 38 Microsoft® Windows® Error Messages . . . . . . . . . . . . . . 39 General Program Problems . . . . . . . . . . . . . . . . . . . . 40 A program crashes . . . . . . . . . . . . . . . . . . . . . . . 40 A program stops responding . . . . . . . . . . . . . . . . . . 40 A program error causes the system to lock up . . . . . . . . . 41 A solid blue screen appears . . . . . . . . . . . . . . . . . . 41 A program is designed for an earlier Windows operating system 41 Internet Connection Problems . . . . . . . . . . . . . . . . . . 42 If you have a problem with your Internet connection . . . . . . 42 E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Resolving Other Technical Problems . . . . . . . . . . . . . . . 43 2H930bk1.book Page 4 Tuesday, November 20, 2001 5:02 PM

Using the Windows XP Device Driver Rollback . . . . . . . . . 45 Resolving Software and Hardware Incompatibilities . . . . . . . 46 Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 48 Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 49 Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 51 Restoring the Computer to an Earlier Operating State . . . . . . 51 Undoing the Last System Restore . . . . . . . . . . . . . . . . 52 Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . . 53 Reinstalling Windows Me . . . . . . . . . . . . . . . . . . . . . . 55 Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . . 57 3 Adding Parts Front and Back View of the Computer . . . . . . . . . . . . . . . 60 Reattaching the Front Door and Hinge Arms . . . . . . . . . . . 62 Reattaching the Front Door . . . . . . . . . . . . . . . . . . . 62 Reattaching the Hinge Arms . . . . . . . . . . . . . . . . . . 63 Opening the Computer Cover . . . . . . . . . . . . . . . . . . . 65 Looking Inside Your Computer . . . . . . . . . . . . . . . . . . . 67 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Removing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Replacing the AGP Card . . . . . . . . . . . . . . . . . . . . . . 76 Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . 77 2H930bk1.book Page 5 Tuesday, November 20, 2001 5:02 PM

5.25-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . 81 3.5-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . . 84 Closing the Computer Cover . . . . . . . . . . . . . . . . . . . 87 4 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 94 Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . 95 System Setup Program Screens . . . . . . . . . . . . . . . . 95 Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . 95 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . 97 Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 98 Definition of “Dell-Installed” Software and Peripherals . . . . 98 Definition of “Third-Party” Software and Peripherals . . . . . 99 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Contact Numbers and Addresses . . . . . . . . . . . . . . . . 100 Returning Items for Warranty Repair or Credit . . . . . . . . . 114 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 115 FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . 116 Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 118 NOM Information (Mexico Only) . . . . . . . . . . . . . . . . 118 Información para NOM (únicamente para México) . . . . . . . 119 Limited Warranties and Return Policy . . . . . . . . . . . . . . 119 One-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 120 Two-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 122 Three-Year Limited Warranty (U.S. Only) . . . . . . . . . . . 126 Four-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 129 One-Year Limited Warranty (Canada Only) . . . . . . . . . . . 132 Two-Year Limited Warranty (Canada Only) . . . . . . . . . . . 134 2H930bk1.book Page 6 Tuesday, November 20, 2001 5:02 PM

"Total Satisfaction" Return Policy (U.S. and Canada Only) . . . 141 One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 142 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 2H930bk1.book Page 7 Tuesday, November 20, 2001 5:02 PM

When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened. • To help avoid damaging your computer, be sure that the voltage selection switch is set to match the AC power available at your location: – 115 V/60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan – 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan – 230 V/50 Hz in most of Europe, the Middle East, and the Far East Also be sure that your monitor and attached devices are electrically rated to operate with the AC power available in your location. • To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter. • To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting or connecting a non-USB device from the computer. 2H930bk1.book Page 9 Tuesday, November 20, 2001 5:02 PM

• To help prevent electric shock, plug the computer and device power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs. • To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply. • Be sure that nothing rests on your computer’s cables and that the cables are not located where they can be stepped on or tripped over. • Do not spill food or liquids on your computer. If the computer gets wet, contact Dell (see page 100). • Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting out interior components. • Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug. Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: • Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard. • Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches] from your eyes). • Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor. 2H930bk1.book Page 10 Tuesday, November 20, 2001 5:02 PM

the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse • Always leave space to rest your hands while using the keyboard or mouse. • Let your upper arms hang naturally at your sides. • Sit erect with your feet resting on the floor and your thighs level. • When sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat. Adjust your chair’s height or use a footrest, if necessary, to maintain proper posture. • Vary your work activities. Try to organize your work so that you do not have to type for extended periods of time. When you stop typing, try to do things that use both hands. 2H930bk1.book Page 11 Tuesday, November 20, 2001 5:02 PM

When Working Inside Your Computer Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely. 1 Turn off the computer (see page 20). 2 Turn off all devices. monitor screen at or below eye level wrists relaxed and flat computer positioned directly in front of user arms at desk level feet flat on the floor 2H930bk1.book Page 12 Tuesday, November 20, 2001 5:02 PM

the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components. 4 Disconnect any devices connected to the computer, including the monitor, from their electrical outlets to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer. 5 Disconnect the power cable to your computer, and then press the power button to ground the system board. In addition, take note of these safety guidelines when appropriate: • When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned. • Handle components and cards with care. Don’t touch the components on a card. Hold a card by its edges or by its metal bracket. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Protecting Against Electrostatic Discharge To prevent static damage, discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer. You can do so by touching an unpainted metal surface on the back of the computer. You can also take the following steps to prevent static damage: • Do not remove items from their antistatic packing material until you are ready to install them in your computer. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body. • When transporting a sensitive component, first place it in an antistatic container or packaging. 2H930bk1.book Page 13 Tuesday, November 20, 2001 5:02 PM

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SE CT ION 1 Setting Up Connecting a Printer Transferring Information to a New Computer (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer 2H930bk1.book Page 15 Tuesday, November 20, 2001 5:02 PM

Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer. If no information is provided, then follow the instructions in this section. 1 Turn off the computer (see page 20). NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working. 2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. notches (2) parallel printer cable screws (2) parallel connector on printer clips (2) parallel connector on computer 2H930bk1.book Page 16 Tuesday, November 20, 2001 5:02 PM

Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary (see "Installing the Printer Driver" on page 18). USB Printer Follow the instructions that came with the USB printer to connect it to the computer. If no information is provided, then follow the instructions in this section. HINT: You can connect USB devices while the computer is turned on. 1 Install the printer driver if necessary (see the following section). 2 Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way. HINT: Your computer has two USB connectors on the back panel (see page 61) and two USB connectors inside the door on the front panel (see page 61). USB printer cable USB connector USB connector on printer 2H930bk1.book Page 17 Tuesday, November 20, 2001 5:02 PM

Installing the Printer Driver Follow the instructions that came with the printer to install printer drivers. If no information was provided with the printer, then refer to the following instructions. If you need to install a printer driver, insert the printer installation CD into the CD or DVD drive. Then follow the prompts on the screen using the instructions that came with the printer. If your printer installation CD does not automatically run, click the Start button on the Microsoft® Windows® desktop, click Run, and type x:\setup.exe (where x is the letter of your CD or DVD drive [usually drive D]). Then click OK and follow the prompts on your screen. If your printer installation CD still does not run, check the documentation that came with your printer for instructions on how to start the printer installation CD. If you connect an older printer and it doesn’t work after you install the driver, access the system setup program (see page 94) and ensure that the parallel port is set to operate in bidirectional mode. To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your computer runs either Windows 2000 or Windows Millennium Edition (Me), click the Start button, point to Settings, and then click Printers. If your printer is listed in the Printers window, the printer is ready to use. Transferring Information to a New Computer (Windows XP Only) Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer. 2H930bk1.book Page 18 Tuesday, November 20, 2001 5:02 PM

can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer. You may transfer the data to the new computer over a network or serial connection, or you may store it on a removable medium, such as a floppy disk, a Zip disk, or a writable CD. HINT: The CD that you need to place in your CD or DVD drive is titled Operating System. 1 On the Windows XP computer, click the Start button, point to All Programs—> Accessories—> System Tools, and then click Files and Settings Transfer Wizard. 2 On the welcome screen, click Next. 3 On the Which computer is this? screen, select New Computer, and then click Next. 4 Follow the instructions on the screen. Setting Up a Home and Office Network (Windows XP Only) Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs—> Accessories—> Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click checklist for creating a network. HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 4 Complete the checklist and required preparations, and then return to the Network Setup Wizard. 5 Follow the instructions on the screen. 2H930bk1.book Page 19 Tuesday, November 20, 2001 5:02 PM

Turning Off the Computer NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. HINT: If you are having difficulty turning off your computer, see "General Program Problems” on page 40. Windows XP 1 Save and close any open files and exit any open programs. 2 Click the Start button and then click Turn off Computer. 3 Click Turn off. The computer automatically turns off after the shutdown process finishes. 4 Turn off your monitor and any other devices connected to power. Windows Me and Windows 2000 1 Save and exit any programs and files you have open. 2 Click the Start button, and then click Shut Down. 3 Click the pull-down menu under What do you want the computer to do?. 4 Click Shut down and then click OK. The computer automatically turns off after the shutdown process finishes. 5 Turn off your monitor and any other devices connected to power. 2H930bk1.book Page 20 Tuesday, November 20, 2001 5:02 PM

SE CT ION 2 Solving Problems Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems Microsoft® Windows® Error Messages General Program Problems Internet Connection Problems E-Mail Problems Resolving Other Technical Problems Reinstalling Drivers Resolving Software and Hardware Incompatibilities Using System Restore Reinstalling Windows XP Reinstalling Windows Me Reinstalling Windows 2000 2H930bk1.book Page 21 Tuesday, November 20, 2001 5:02 PM

Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 25. See page 25. Get technical assistance from Dell. See page 100. 2H930bk1.book Page 22 Tuesday, November 20, 2001 5:02 PM

See page 28. See page 29. See page 32. See page 34. See page 35. See page 35. See page 38. See page 40. See page 31. See page 39. See page 42. See page 43. See page 43. 2H930bk1.book Page 23 Tuesday, November 20, 2001 5:02 PM

Accessing Help Files TO ACCESS THE Tell Me How HELP FILE Microsoft® Windows® XP 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. Windows Millennium Edition (Me) and Windows 2000 Click the Start button, point to Programs, point to User’s Guides, and then click Tell Me How. TO ACCESS HELP IN WINDOWS XP 1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem, and then click Display. 4 Follow the instructions shown on the screen. TO ACCESS HELP IN WINDOWS ME 1 Click the Start button, and then click Help. 2 Type a word or phrase that describes your problem in the Search box, and then click Go. 3 Click the topic that describes your problem, and then click Display. 4 Follow the instructions shown on the screen. TO ACCESS HELP IN WINDOWS 2000 1 Click the Start button, and then click Help. 2 Click the Search tab. 3 Type a word or phrase that describes your problem, and then click List Topics. 4 Click the topic that describes your problem, and then click Display. 5 Follow the instructions shown on the screen. 2H930bk1.book Page 24 Tuesday, November 20, 2001 5:02 PM

How help file for information on the standby mode. Start-Up Error Messages CHECK THE POWER LIGHT— When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press a key on the keyboard or move the mouse. If the power light is off, the computer is either not turned on or is not receiving electrical power. TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CHECK THE POWER CABLE CONNECTION— Be sure that the power cable is firmly inserted into the electrical outlet and the computer power connector. CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET— Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the computer and monitor power cables to determine if the power cable is defective. CHECK FOR INTERFERENCE— Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference: power extension cables, keyboard and mouse extension cables, too many devices on a power strip, or multiple power strips connected to the same electrical outlet. CHECK THE POWER PROPERTIES— See the Tell Me How help file or search for the keyword standby in the Help and Support Center in Windows XP and Windows Me (Help in Windows 2000). To access help files, see page 24. OPERATING SYSTEM NOT FOUND— Call Dell for technical assistance (see page 100). 2H930bk1.book Page 25 Tuesday, November 20, 2001 5:02 PM

Video and Monitor Problems If the screen is blank HINT: See the documentation that come with your monitor for fault indications and troubleshooting procedures specific to your monitor. INSERT BOOTABLE MEDIA— The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD. NON-SYSTEM DISK ERROR— There is a floppy disk in the floppy drive. Remove the floppy disk and restart the computer. CHECK THE VIDEO CABLE CONNECTION— Check for bent pins (most video cable connectors have missing pins, but not bent pins). Ensure that the video cable is connected as shown on the START HERE sheet for your computer. PRESS THE MONITOR POWER BUTTON— Be sure that you firmly pressed the monitor power button. CHECK THE POWER LIGHT— When the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working by testing it with another device, such as a lamp. SWAP THE COMPUTER AND MONITOR POWER CABLES— Swap the computer and monitor power cables to determine if the power cable is defective. TEST THE VIDEO EXTENSION CABLE (IF USED)— If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TEST THE MONITOR— If another monitor is available, connect it to the computer. 2H930bk1.book Page 26 Tuesday, November 20, 2001 5:02 PM

CHECK THE BACK PANEL LIGHTS— If all four lights below the serial connector (see page 61) are not green, call Dell for technical assistance (see page 100). CHECK THE POWER PROPERTIES— See the Tell Me How help file or search for the keyword standby in the Help and Support Center in Windows XP and Windows Me (Help in Windows 2000). To access help files, see page 24. ADJUST THE CONTRAST AND BRIGHTNESS— See the documentation that came with your monitor for instructions on adjusting the contrast and brightness. MOVE THE SUBWOOFER AWAY FROM THE MONITOR— If your speaker system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm) away from the monitor. MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES— Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear “shaky.” Turn off nearby devices to check for interference. ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION— Eliminate sunlight glare, which can cause poor picture quality. DEGAUSS (DEMAGNETIZE) THE MONITOR— See the documentation that came with your monitor. RUN THE MONITOR SELF-TEST— See the documentation that came with your monitor. RESTORE THE RECOMMENDED SETTINGS— Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 24. 2H930bk1.book Page 27 Tuesday, November 20, 2001 5:02 PM

Sound and Speaker Problems HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off. CHECK FOR ADDITIONAL ADJUSTMENTS— See the documentation that came with your monitor for any additional adjustments that your monitor may require. ADJUST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality. Windows Me and Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Display icon, and then click the Settings tab. 3 Try different settings for Colors and Screen area. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON— See the setup diagram supplied with the speakers. ADJUST THE SPEAKER CONTROLS— If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. VERIFY THE SPEAKER CABLE CONNECTIONS— Ensure that the speakers are connected as shown on the START HERE sheet for your computer and the setup diagram supplied with the speakers. BE SURE THAT HEADPHONES ARE NOT CONNECTED TO THE FRONT- PANEL HEADPHONE JACK— Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone jack. 2H930bk1.book Page 28 Tuesday, November 20, 2001 5:02 PM

technical assistance for your printer, call the printer’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty. If you cannot print to a parallel port printer ADJUST THE WINDOWS VOLUME CONTROL— In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows Me or 2000, double-click the speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted. RUN THE SPEAKER DIAGNOSTICS— Some speaker systems have self- contained diagnostics. See the speaker documentation for diagnostics instructions. ELIMINATE POSSIBLE INTERFERENCE— Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working by testing it with another device, such as a lamp. REINSTALL THE SOUND (AUDIO) DRIVER— See page 44. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. VERIFY THE PRINTER CABLE CONNECTIONS— Ensure that the printer cable is connected as described on page 16. ENSURE THAT THE PRINTER IS TURNED ON— See the documentation supplied with the printer. 2H930bk1.book Page 29 Tuesday, November 20, 2001 5:02 PM

If you cannot print to a USB printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 5 Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is LPT1 (Printer Port). Windows Me and Windows 2000 1 Click the Start button, point to Settings, and then click Printers. If the printer is listed, right-click the printer icon. 2 Click Properties, and then select the Details tab in Windows Me and the Ports tab in Windows 2000. Ensure that the Print to the following port(s): setting is LPT1 (Printer Port). TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working by testing it with another device, such as a lamp. REINSTALL THE PRINTER DRIVER— See page 18. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. VERIFY THE PRINTER CABLE CONNECTIONS— Ensure that the printer cable is connected as described on page 17. ENSURE THAT THE PRINTER IS TURNED ON— See the documentation supplied with the printer. 2H930bk1.book Page 30 Tuesday, November 20, 2001 5:02 PM

technical assistance for your scanner, call the scanner’s manufacturer (see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner’s warranty. VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer name. 5 Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is USB. Windows Me and Windows 2000 1 Click the Start button, point to Settings, and then click Printers. If the printer is listed, right-click the printer icon. 2 Click Properties, and then select the Details tab in Windows Me and the Ports tab in Windows 2000. Ensure that the Print to the following port(s): setting is USB. TEST THE ELECTRICAL OUTLET— Ensure that the electrical outlet is working by testing it with another device, such as a lamp. REINSTALL THE PRINTER DRIVER— See page 18. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. CHECK THE POWER CABLE CONNECTION— If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical power source and that the scanner is turned on. CHECK THE SCANNER CABLE CONNECTION— Ensure that the scanner cable is firmly connected to the computer and to the scanner. UNLOCK THE SCANNER— Ensure that your scanner is unlocked if it has a locking tab or button. 2H930bk1.book Page 31 Tuesday, November 20, 2001 5:02 PM

Modem Problems HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. REINSTALL THE SCANNER DRIVER— Reinstall the scanner driver. See the scanner documentation for instructions. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. CHECK THE CONNECTION— Verify that the telephone line is connected to the green jack on the modem. (The green line-in jack has either a LINE IN label or a connector-shaped icon next to it.) Make sure you hear a click when you insert the telephone line connector. CHECK THE TELEPHONE JACK— Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK— If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line. CHECK THE TELEPHONE LINE— Try using a different telephone line. If you are using a line that is 10 ft (3 m) or more in length, try a shorter one. 2H930bk1.book Page 32 Tuesday, November 20, 2001 5:02 PM

Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Network and Internet Connections. 4 Click Internet Options. 5 Click Network Diagnostics and perform the connectivity test. Windows Me 1 Click the Start button, point to Settings, and click Control Panel. 2 In the Control Panel, double-click Modems. If multiple entries appear for the same modem, or if modems are listed that are not installed, delete the entries and restart the computer. 3 Click the Diagnostics tab. 4 Click the COM port for your modem. 5 Click More Info to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Phone and Modems. If multiple entries for the same modem or modems are listed but not installed, delete the entries, restart the computer, and repeat steps 1 and 2. 3 Click the Modems tab. 4 Click the COM port for your modem. 5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER— Contact an Internet service provider to subscribe. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. 2H930bk1.book Page 33 Tuesday, November 20, 2001 5:02 PM

Mouse Problems IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER, RECONNECT THE MOUSE CABLE 1 Press to display the Start menu. 2 In Windows XP, type the letter u, and then type the letter u again. In Windows Me and Windows 2000, use the keyboard arrow keys to highlight Shut Down, and then press the key. 3 After the computer turns off, reconnect the mouse cable as shown on the START HERE sheet for your computer. 4 Start the computer. IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER, REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE CABLE— If the mouse is connected after the power is turned on, the mouse will appear to be nonfunctional. To make the mouse function properly: 1 While your computer is on, remove the power cable from the back of the computer. 2 Connect the mouse to the computer. 3 Reconnect the power cable. 4 Turn on your computer. Pressing the power button does not clear the computer’s settings and does not restore mouse functionality. CHECK THE MOUSE SETTINGS Windows XP 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. Try adjusting the settings. Windows Me and Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Mouse icon. Try adjusting the settings. 2H930bk1.book Page 34 Tuesday, November 20, 2001 5:02 PM

IF A WIRELESS DEVICE BEGINS TO OPERATE IMPROPERLY AND A USB DEVICE IS CONNECTED TO A FRONT-PANEL USB CONNECTOR, RECONNECT THE USB DEVICE TO THE FRONT-PANEL USB CONNECTOR— Any USB device(s) connected to the front-panel USB connector(s) can cause interference with a wireless device. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. RECONNECT THE KEYBOARD CABLE— Shut down the computer (see page 20), reconnect the keyboard cable as shown on the START HERE sheet for your computer, and then restart the computer. IF A WIRELESS DEVICE BEGINS TO OPERATE IMPROPERLY AND A USB DEVICE IS CONNECTED TO A FRONT-PANEL USB CONNECTOR, RECONNECT THE USB DEVICE TO THE FRONT-PANEL USB CONNECTOR— Any USB device(s) connected to the front-panel USB connector(s) can cause interference with a wireless device. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP, Click the Start button, and then click My Computer. In Windows Me and Windows 2000, double-click the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. 2H930bk1.book Page 35 Tuesday, November 20, 2001 5:02 PM

If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. TEST THE DRIVE WITH ANOTHER FLOPPY DISK— Insert another floppy disk to eliminate the possibility that the original floppy disk is defective. CANNOT SAVE FILES TO A FLOPPY DISK— Ensure that the floppy disk is not full or write-protected (locked). See the following illustration. not write- protected back of floppy disk write-protected ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows Me or 2000, double-click the speaker icon in the lower-right corner of your screen. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE WITH ANOTHER CD— Insert another CD to eliminate the possibility that the original CD is defective. CLEAN THE DISC— See the Tell Me How help file for instructions. To access help files, see page 24. 2H930bk1.book Page 36 Tuesday, November 20, 2001 5:02 PM

HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. If the CD-RW drive stops writing HINT: If you disable standby mode to write to a CD-RW drive, remember to reenable standby mode when you finish writing to the CD. ADJUST THE WINDOWS VOLUME CONTROL— In Windows XP, click the speaker icon in the lower-right corner of your screen. In Windows Me or 2000, double-click the speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted. IF HEADPHONES ARE CONNECTED TO THE FRONT-PANEL HEADPHONE JACK, CHECK FOR SOUND FROM THE HEADPHONES— Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone jack. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP, Click the Start button, and then click My Computer. In Windows Me and Windows 2000, double-click the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE WITH ANOTHER DVD— Insert another DVD to eliminate the possibility that the original DVD is defective. CLEAN THE DISC— See the Tell Me How help file for instructions. TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD-RW DISC— See the Tell Me How help file or search for the keyword standby in the Help and Support Center in Windows XP and Windows Me (Help in Windows 2000). To access help files, see page 24. 2H930bk1.book Page 37 Tuesday, November 20, 2001 5:02 PM

If you have a hard drive problem Network Problems CHANGE THE WRITE SPEED TO A SLOWER RATE— The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem. RUN SCANDISK Windows XP and Windows 2000 1 In Windows XP click the Start button, and then click My Computer. In Windows 2000 double-click the My Computer icon on the Windows desktop. 2 Right-click on the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 Click Start. Windows Me Click the Start button, point to Programs—> Accessories—> System Tools, and then click ScanDisk. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. CHECK THE NETWORK CABLE CONNECTOR— Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer. CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER— A green light indicates a 10-Mbps network connection, and an orange light indicates a 100-Mbps network connection. The light blinks amber when there is any network traffic. If the light is dark, try replacing the network cable. 2H930bk1.book Page 38 Tuesday, November 20, 2001 5:02 PM

RESTART THE COMPUTER— Try to log on to the network again. CONTACT YOUR NETWORK ADMINISTRATOR— Verify that your network settings are correct and that the network is functioning. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 46. x:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY— Insert a disk into the drive and try again. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > |— Do not use these characters in filenames. NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN— You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first. THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE— The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or use a larger-capacity disk. 2H930bk1.book Page 39 Tuesday, November 20, 2001 5:02 PM

General Program Problems A program crashes A program stops responding A REQUIRED .DLL FILE WAS NOT FOUND— The program that you are trying to open is missing an essential file. To remove and then reinstall the program: Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click the Change or Remove Program icon. 6 See the program documentation for installation instructions. Windows Me and Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Add/Remove Programs icon. 3 Select the program that you want to remove. 4 Click Add/Remove (click Change/Remove in Windows 2000) and follow the prompts on the screen. 5 See the program documentation for installation instructions. SEE THE SOFTWARE DOCUMENTATION— Many software manufacturers maintain websites with information that may help you to solve the problem. END THE PROGRAM 1 Simultaneously press . 2 In Windows XP and Windows 2000, click the Applications tab, and then select the program that is no longer responding. In Windows Me, just select the program that is no longer responding. 3 Click the End Task button. 2H930bk1.book Page 40 Tuesday, November 20, 2001 5:02 PM

HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen. A solid blue screen appears HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen. A program is designed for an earlier Windows operating system TURN THE COMPUTER OFF— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform a Microsoft Windows shutdown. TURN THE COMPUTER OFF— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. You might lose data if you are unable to perform a Microsoft Windows shutdown. RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments. 1 Click the Start button, point to All Programs—> Accessories, and then click Program Compatibility Wizard. 2 On the welcome screen, click Next. Follow the instructions on the screen. 2H930bk1.book Page 41 Tuesday, November 20, 2001 5:02 PM

Internet Connection Problems If you have a problem with your Internet connection REVIEW “MODEM PROBLEMS”— See page 32. TURN OFF CALL WAITING (CATCH-PHONE)— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Windows XP 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click to highlight your connection type in the displayed list. 4 Click the Dialing Rules tab, and then click the Edit button. 5 Click to place a checkmark in the To Disable Call Waiting box. 6 Select the disable code from the drop down menu (for example, *70). 7 Click Apply, and then click OK. Windows Me 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Modems icon. 3 In the Modems Properties window, click Dialing Properties. 4 Ensure that To disable call waiting, dial: is checked, and then select the proper code according to the information in your telephone directory. 5 Click Apply, and then click OK. 6 Close the Modems Properties window. 7 Close the Control Panel. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Phone and Modems Options icon. 3 In the Locations window, select the location for which you want to disable call waiting, and then click Edit. 4 Ensure that To disable call waiting, dial: is checked and then select the proper code according to the information in your telephone directory. 5 Click Apply and then click OK. 6 Close the Phone and Modems Options window. 7 Close the Control Panel. 2H930bk1.book Page 42 Tuesday, November 20, 2001 5:02 PM

BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER— Contact an Internet service provider to subscribe. CONTACT YOUR INTERNET SERVICE PROVIDER— Contact your Internet service provider for assistance. ENSURE THAT YOU ARE CONNECTED TO THE INTERNET— With the Outlook Express e-mail program open, click File. If Work Offline has a check next to it, click the check to remove it and connect to the Internet. CONTACT YOUR INTERNET SERVICE PROVIDER— Contact your Internet service provider for assistance. GO TO THE DELL SUPPORT WEBSITE— Go to http://support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 98 for a description of the hardware and software support provided by Dell. E-MAIL DELL— Go to http://support.dell.com, and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 98 for a description of the hardware and software support provided by Dell. CALL DELL— If you cannot solve your problem using the Dell support website or e-mail service, call Dell for technical assistance (see page 100). See "Dell Technical Support Policy" on page 98 for a description of the hardware and software support provided by Dell. 2H930bk1.book Page 43 Tuesday, November 20, 2001 5:02 PM

Reinstalling Drivers NOTICE: The Dell support website, http://support.dell.com, and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Dell installed the following drivers on your computer: • Intel® Chip Set Update Utility Driver — Installs the Microsoft Windows operating system device installation files (.inf) that tell the operating system how certain chip set components should be configured for proper operation. • ADI AC-97 Audio Codec Driver — Enables the optional built-in sound controller to produce sound. • Yamaha Wavetable Driver — Enables the optional built-in sound controller to produce sound. • Intel Ultra ATA Storage Driver — Improves your computer's performance by transferring certain functions from the microprocessor during data transfers from storage devices. • Other Drivers — Controls the devices such as the modem and network cards that might be installed in your computer. For information on those drivers, click the Start button, point to Programs—> User's Guides, and click the appropriate guide from the list. Sometimes you can fix a device problem by reinstalling its driver: 1 From the Windows desktop, insert the Dell Dimension ResourceCD into the CD or DVD drive. If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5. 2 When the ResourceCD Installation program starts, follow the prompts on the screen. 3 When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive. 5 At the Welcome Dell System Owner screen, click Next. A message appears that says the ResourceCD is detecting hardware in your computer. 2H930bk1.book Page 44 Tuesday, November 20, 2001 5:02 PM

in the My Drivers—The ResourceCD has identified these components in your system window. HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program and refer to the documentation and drivers that came with that product. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. To view other contents on the ResourceCD: 1 Verify that your computer is selected in the System Model list. 2 Verify that your operating system is selected in the Operating System list. 3 Select the type of device in the Device Type list. NOTICE: The ResourceCD contains drivers for devices that are not part of your computer. Only reinstall the specific drivers for hardware included in your computer. Otherwise, your computer might not work correctly. 4 Select a topic in the Topic list. If you select Drivers in the Topic list and a particular driver is not listed, then that driver is not required by your operating system. Using the Windows XP Device Driver Rollback The Windows XP Device Driver Rollback can replace a device driver with the previously installed version if you install a new device driver that causes system instability. If you cannot reinstall your previous driver with the Driver Rollback process, then use System Restore (see page 49) to attempt to return your operating system to its previous operating state before the new device driver installation: 1 Click the Start button, and then right-click My Computer. 2 Click Properties. 3 Click the Hardware tab, and then click Device Manager. 4 In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. 5 Click the Drivers tab. 6 Click Roll Back Driver. 2H930bk1.book Page 45 Tuesday, November 20, 2001 5:02 PM

Resolving Software and Hardware Incompatibilities Windows XP, Windows Me, and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. Windows XP To check for conflicts on a computer running Windows XP, perform the following steps: 1 Click the Start button, and then click Control Panel. 2 Click Performance and Maintenance, and then click System. 3 Click the Hardware tab, and then click the Device Manager button. 4 In the Device Manager list, check for conflicts with the other devices. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled. 5 Double-click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before checking specific devices. 6 Double-click the malfunctioning device type in the Device Manager list. 7 Double-click the icon for the specific device in the expanded list. The Properties window appears. 8 Resolve any IRQ conflicts. If there is an IRQ conflict, the Device status area in the Properties window reports what expansion cards or devices are sharing the device's IRQ. 2H930bk1.book Page 46 Tuesday, November 20, 2001 5:02 PM

troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next. Windows Me To check for conflicts on a computer running Windows Me, perform the following steps: 1 Click the Start button, point to Settings, and click Control Panel. 2 In the Control Panel, double-click System. 3 Click the Device Manager tab. 4 In the Device Manager list, check for conflicts with the other devices. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled. 5 Double-click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before checking specific devices. 6 Double-click the malfunctioning device type in the Device Manager list. 7 Double-click the icon for the specific device in the expanded list. The Properties window appears. 8 Resolve any IRQ conflicts. If there is an IRQ conflict, the Device status area in the Properties window reports what expansion cards or devices are sharing the device's IRQ. 2H930bk1.book Page 47 Tuesday, November 20, 2001 5:02 PM

You can also use the Windows Me Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click Troubleshooting in the What would you like help with? list, click Hardware & system device problems, click Hardware, memory, & others, and then click Hardware Troubleshooter. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next. Windows 2000 To check for conflicts on a computer running Windows 2000, perform the following steps: 1 Click the Start button, point to Settings, and click Control Panel. 2 In the Control Panel, double-click System. 3 Click the Hardware tab. 4 Click Device Manager. 5 Click View, and then click Resources by connection. 6 Double-click Interrupt request (IRQ) to view the IRQ assignments. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled. 7 Double-click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before checking specific devices. 8 Double-click the malfunctioning device type in the Device Manager list. 9 Double-click the icon for the specific device in the expanded list. The Properties window appears. 10 If there is an IRQ conflict, the Device status area in the Properties window reports what expansion cards or devices are sharing the device's IRQ. Resolve the IRQ conflicts. 2H930bk1.book Page 48 Tuesday, November 20, 2001 5:02 PM

troubleshooter, click the Start button and click Help. Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000 troubleshooters, and then click Hardware. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next. Using System Restore Windows XP and Windows Me provide a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state. You can also undo the last System Restore. System Restore automatically creates system checkpoints. You can also manually create your own checkpoints by creating Restore Points. To limit the amount of hard disk space used, older restore points will be automatically purged. If your computer experiences an operating system problem, you can use System Restore from Safe Mode or Normal Mode to return your computer to an earlier operating state. System Restore does not cause you to lose personal files stored in the My Documents folder, data files, or e-mail messages after restoring the computer to an earlier time. If you restore the computer to a point before you installed a program, the program’s data files won’t be lost, but you will have to reinstall the actual program again. NOTICE: It is important to make regular backups of your data files. System Restore does not monitor changes to or recover your data files. If the original data on the hard disk is accidentally erased or overwritten, or becomes inaccessible because of a hard disk malfunction, you will need your backup files to recover the lost or damaged data. 2H930bk1.book Page 49 Tuesday, November 20, 2001 5:02 PM

System Restore is enabled on your new computer. However, if you reinstall Windows XP or Windows Me with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Windows XP 1 Click the Start button, and then click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Make sure that Turn off System Restore is unchecked. Windows Me 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the System icon. 3 Click the Performance tab. 4 Click File System. 5 Click the Troubleshooting tab, and make sure that Disable System Restore is unchecked. Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information: 1 Click the Start button, point to All Programs (Programs in Windows Me)—> Accessories—> System Tools, and then click System Restore. 2 Click Help in the upper-right corner of the Welcome to System Restore screen. 2H930bk1.book Page 50 Tuesday, November 20, 2001 5:02 PM

Using the XP System Restore Wizard In Windows XP you can manually create restore points or you can use the System Restore Wizard to create the restore points for you. To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions on the screen. You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights. Manually Creating the Restore Points 1 Click the Start button, point to All Programs (Programs in Windows Me)—> Accessories—> System Tools, and then click System Restore. 2 Click Create a restore point. 3 Click Next. 4 Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. 5 Click Create (click Next in Windows Me). 6 Click OK (click Close in Windows Me). Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 45). If that is unsuccessful, then use System Restore. NOTICE: Before restoring the computer to an earlier time, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs (Programs in Windows Me)—> Accessories—> System Tools, and then click System Restore. 2 Be sure Restore my computer to an earlier time is selected, and then click Next. 2H930bk1.book Page 51 Tuesday, November 20, 2001 5:02 PM

3 Click a calendar date to which you want to restore your computer. The Select a Restore Point (Choose a Restore Point in Windows Me) screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold. 4 Select a restore point, and then click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you want to use. NOTICE: Save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 5 Click Next (OK in Windows Me). The Restoration Complete screen appears (the Restoration in Progress screen in Windows Me) after System Restore completes collecting data, and then the computer automatically restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs (Programs in Windows Me)—> Accessories—> System Tools, and then click System Restore. 2 Select Undo my last restoration and click Next. NOTICE: Save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 3 Click Next (OK in Windows Me). 4 The System Restore (Undoing Last Restoration in Windows Me) screen appears, and then the computer automatically restarts. 5 After the computer restarts, click OK. 2H930bk1.book Page 52 Tuesday, November 20, 2001 5:02 PM

Before reinstalling the Windows XP operating system to correct a problem, try correcting the problem by performing a Windows XP System Restore (see page 49). NOTICE: The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP, you must disable any virus protection software installed on your computer before you reinstall Windows XP. HINT: The CD that you need to place in your CD or DVD drive is titled Operating System. 1 Insert the Operating System CD into the CD or DVD drive. Close any program or utility that may start to run after you insert the CD into the drive. 2 Turn off the computer (see page 20), and then turn the computer on again. 3 When the blue Dell logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again. 4 Use the arrow keys to select the CD-ROM option, and then press . 5 When the Windows XP Setup screen appears, press to select To set up Windows now. 6 Read the information in the License Agreement window, and then press on your keyboard to agree with the license information. 7 If your computer already has Windows XP installed and you want to recover your current Windows XP data, type R to select the repair option, and then go to step 15. If you want to install a new copy of Windows XP, press to select the fresh copy option, and then press on the next screen to select the highlighted partition (recommended). Then follow the instructions on the screen. 2H930bk1.book Page 53 Tuesday, November 20, 2001 5:02 PM

8 The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices. The computer automatically restarts multiple times before it requires additional input. 9 When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Follow the on-screen directions to finish. 10 When the Regional Settings screen appears, select the settings for your locale, and then click Next. 11 Enter your name and organization in the Personalize Your Software screen, and then click Next. 12 If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next. If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and Administrator Password window appears, and then click Next. 13 If you have a modem installed, the Modem Dialing Information screen appears. Enter the requested information, and then click Next. 14 Enter the date, time, and time zone in the Date and Time Settings window, and then click Next. 15 If you have a network card in your computer, select the appropriate network settings. If you do not have a network card, you will not see this option. Windows XP begins to install its components and configure the computer. The computer automatically restarts. 16 When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Follow the on-screen directions to finish. 17 Remove the CD from the drive. 18 Reinstall the appropriate drivers (see page 44). 19 Reinstall your virus protection software. 2H930bk1.book Page 54 Tuesday, November 20, 2001 5:02 PM

Before reinstalling the Windows Me operating system to correct a problem, try correcting the problem by performing a Windows System Restore (see page 49). NOTICE: The Operating System CD provides options for reinstalling your Windows Me operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows Me, you must disable any virus protection software installed on your computer before you reinstall Windows Me. HINT: The CD that you need to place in your CD or DVD drive is titled Operating System. 1 Insert the Operating System CD into the CD or DVD drive. Close any program or utility that may start to run after you insert the CD into the drive. 2 Turn off the computer (see page 20), and then turn the computer on again. 3 When the blue Dell logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again. 4 Use the arrow keys to select the CD-ROM option, and then press . 5 Select Start Windows Setup from CD-ROM, and then press . 6 Press again. 7 Select Continue Setup and replace your current operating system, and then press . 8 Press again. ScanDisk automatically starts and checks your hard drive. 9 Click Next in the Welcome to Windows Me window. 10 Select the directory in which Windows resides. If C:\WINDOWS (recommended) is displayed, select it, and then click Next. 2H930bk1.book Page 55 Tuesday, November 20, 2001 5:02 PM

If C:\WINDOWS.000 (recommended) is displayed, click Other, change C:\WINDOWS.000 to C:\WINDOWS, and then click Next. 11 Ensure that Typical is selected, and then click Next. 12 Specify a computer name, workgroup, and computer description, if desired, and then click Next. 13 Select a country in the Country/Region window, and then click Next. 14 Specify a time zone in the Establish Time Zone window, and then click Next. 15 Click Finish. Windows Setup installs necessary files, and then restarts the computer. 16 Select Boot From Hard Drive, and then press . 17 In the User Information window, type your name and, if applicable, company name, and then click Next. The Name field must be completed; the Company Name field is optional. The License Agreement window appears. 18 Click I accept the Agreement, and then click Next. 19 Type the Windows product key in the fields provided, and then click Next. The product key is the bar code number found on the Microsoft Windows label, which is located behind the front-panel connector door as shown on the START HERE sheet for your computer. 20 Click Finish. Windows Setup installs additional files, and then restarts the computer. 21 Select Boot From Hard Drive, and then press . Windows Setup installs additional files, and then restarts the computer. 22 Select Boot From Hard Drive, and then press . 23 Enter a password in the Enter Network Password window, if desired, and then click Next. 2H930bk1.book Page 56 Tuesday, November 20, 2001 5:02 PM

25 Enter the system setup program as directed by a Dell technical support representative. 26 In the system setup program Boot menu, change the boot sequence back to the original boot sequence. Then, exit the system setup program. Reinstalling Windows 2000 NOTICE: The Operating System CD provides options for reinstalling your Windows 2000 operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows 2000, you must disable any virus protection software installed on your computer before you reinstall Windows 2000. HINT: The CD that you need to place in your CD or DVD drive is titled Operating System. 1 Insert the Operating System CD into the CD or DVD drive. Close any program or utility that may start to run after you insert the CD into the drive. 2 Turn off the computer (see page 20), and then turn the computer on again. 3 When the blue Dell logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again. 4 Use the arrow keys to select the CD-ROM option, and then press . 5 When the Windows 2000 Setup screen appears, ensure that the To setup Win2000 now, press ENTER option is highlighted. Then press . 6 Read the information in the License Agreement screen, and then press to continue. 7 When the Windows 2000 Professional Setup screen appears, use the arrow keys to select the Windows 2000 partition option that you want. To continue, press the key specified in the partition option that you chose. 2H930bk1.book Page 57 Tuesday, November 20, 2001 5:02 PM

8 When the Windows 2000 Professional Setup screen reappears, use the arrow keys to select the type of file system that you want Windows 2000 to use, and then press . 9 Press again to restart your computer. 10 Click Next when the Welcome to the Windows 2000 Setup Wizard screen appears. 11 When the Regional Settings screen appears, select the settings for your locale, and then click Next. 12 Enter your name and organization in the Personalize Your Software screen, and then click Next. 13 Type the Windows product key in the fields provided, and then click Next. The product key is the bar code number found on the Microsoft Windows label, which is located behind the front-panel connector door as shown on the START HERE sheet for your computer. 14 When the Computer Name and Administrator Password screen appears, enter a name for your computer and a password, if desired. Then click Next. 15 Enter the date and time in the Date and Time Settings screen, and then click Next. Windows 2000 now begins to install its components and configure the computer. 16 When the Completing the Windows 2000 Setup Wizard screen appears, remove the CD from the drive, and then click Finish. The computer automatically restarts. 2H930bk1.book Page 58 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 www. d e l l . c o m | s u p p o rt . d el l . co m SE CT ION 3 Adding Parts Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Adding Cards Removing Cards Adding Memory Replacing the AGP Card Adding a Second Hard Drive Adding Other Drives Closing the Computer Cover 2H930bk1.book Page 59 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 Front and Back View of the Computer CD activity light CD headphone jack CD drive eject button floppy drive light floppy drive eject button hard drive light power button CD volume control dial 2H930bk1.book Page 60 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 HINT: To prevent damage to your computer, the front door is designed to “break away” if it is lifted up too far. See page 62 for instructions on how to reattach the door. Windows license label service tag USB connectors headphone jack voltage selection switch power connector parallel connector keyboard connector USB connectors microphone jack line-out jack line-in jack mouse connector video connector serial connector 2H930bk1.book Page 61 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 Reattaching the Front Door and Hinge Arms To prevent damage to your computer, the front door is designed to “break away” if it is lifted up too far. If the front door breaks away, you might need to reattach both the front door and the hinge arms. Reattaching the Front Door 1 Shut down the computer (see page 20). 2 Lower the hinge arms to the vertical position. 3 Align the two clips on the inside of the front door with the two hinge arms. 4 Press inward on the front door until it clips to both hinge arms. hinge arms (2) front-door clips (2) front door 2H930bk1.book Page 62 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 Reattaching the Hinge Arms CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. 1 Shut down the computer (see page 20). 2 Disconnect the power cable from your computer. 3 Remove the front door, if it is attached. The front door snaps off of the two hinge arms. 4 Remove the front-panel insert above the front-door bay area. Pull the bottom of the insert with your fingers to remove it. front-panel insert use fingers to pull here 2H930bk1.book Page 63 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 5 Lift both hinge arms to the horizontal position. 6 Use the two view slots to align the pivot bar with the two pivot-bar slots. NOTICE: Using excessive force to pull the hinge arms into place may damage the arms or the front panel. 7 Pull the arms toward you until they snap into place. If the hinge arms don’t snap back into place on the first attempt, slightly reposition the arms and try again. hinge arms in horizontal position pivot bar view slots (2) pivot-bar slots (2) 2H930bk1.book Page 64 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 8 After the hinge arms clip into place, lower and raise the arms two or three times to properly seat them. 9 Reattach the front-panel insert. 10 Reconnect the power cable to your computer. 11 Reattach the front door as described on page 62. Opening the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. 1 Shut down the computer (see page 20). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. NOTICE: Ensure that there is sufficient space to support the open cover—at least 30 cm (1 ft) of desk top space. 4 Lay the computer on its side so that the arrow on the bottom of the computer points up.Located the two release buttons shown in the illustrations. Then, press the two release buttons as you lift the cover. 2H930bk1.book Page 65 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 release button back of computer arrow release button 2H930bk1.book Page 66 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 Looking Inside Your Computer HINT: The AGP card is removed from the following illustration to provide a better view of the inside of your computer. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board. system board (page 68) hard drive (page 77) drive cables (page 81) power cables (page 81) power supply filler brackets for empty card slots (4) (page 69 and page 72) computer cover* (page 65 and page 87) * Depending on the types of drives installed in your computer, the cover may not open as widely as shown in the figure. back of computer 2H930bk1.book Page 67 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 System Board memory module connectors (DIMM A, DIMM B) page 74 floppy drive connector (DSKT) hard drive connector (IDE1) battery socket (BATTERY) page 97 CD drive connector (IDE2) page 81 main power connector (POWER) microprocessor connector (CPU) microprocessor fan connector (FAN) front panel switch connector (FRONTPANEL) * On computers with the optional telephony modem CD audio connector (CD IN)* front panel audio cable connector (FRONTAUDIO) telephony voice modem connector (MODEM)* configuration jumper (PSWD) page 95 AGP slot connector (AGP) page 76 back of computer PCI card connectors (PCI1–PCI4) page 69 standby power light (AUX_PWR) 2H930bk1.book Page 68 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. The computer’s card connectors allow you to install different types of devices such as modems, network adapters, and video cards. 1 Shut down the computer (see page 20). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. 4 Open the computer cover (see page 65). 5 To raise the securing lever, press the tab until it is free from the latch and then lift the lever. 2H930bk1.book Page 69 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 HINT: The AGP card is removed from the following two illustrations to provide a better view of the inside of your computer. 6 Insert the card into the connector. card securing lever slot connector system board card bracket back of computer 2H930bk1.book Page 70 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 7 Ensure that the card is fully seated in the connector. 8 Lower the plastic securing lever. 9 Connect any cables that should be attached to the card. See the card documentation for information about the card cable connections. 10 Close the computer cover (see page 87). 11 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. 12 Install any drivers required for the card as described in the card documentation. fully seated not fully seated bracket caught outside of slot bracket within slot back of computer 2H930bk1.book Page 71 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. 1 Shut down the computer (see page 20). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. 4 Open the computer cover (see page 65). 5 If necessary, disconnect any cables connected to the card. 6 To raise the securing lever, press the tab until it is free from the latch and then lift the lever. tab securing lever card bracket latch back of computer 2H930bk1.book Page 72 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 7 To remove the card, grasp the card by the top corners and lift it out. HINT: The AGP card is removed from the following illustration to provide a better view of the inside of your computer. If the card is difficult to remove, gently ease the card back and forth to remove it from the connector. HINT: Installing filler brackets over empty card- slot openings is necessary to maintain Federal Communications Commission (FCC) certification of the computer. The brackets also keep dust and dirt out of your computer. 8 If you are not replacing the card, install a filler bracket in the empty card-slot opening. If you are adding a card, see page 69. 9 Lower the securing lever. 10 Close the computer cover (see page 87). 11 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. card securing lever slot connector system board filler bracket in empty card-slot opening back of computer 2H930bk1.book Page 73 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 Adding Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see “Memory type” under “Memory” on page 91. HINT: Memory purchased from Dell is covered under your computer warranty. 1 Shut down the computer (see page 20). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. 4 Open the computer cover (see page 65). 5If necessary, remove a memory module: a Press out the securing clip at each end of the memory module connector. b Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector. 2H930bk1.book Page 74 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 6 To insert a module, press out the securing clip at each end of the memory module connector. 7 Align the notches on the bottom of the module with the crossbars in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module. 8 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 9 Close the computer cover (see page 87). 10 Connect your computer and devices to their electrical outlets, and turn them on. securing clips (2) notches (2) step 6 memory module cutouts (2) connector step 7 step 8 memory module connectors 2H930bk1.book Page 75 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. 11 Right-click the My Computer icon and then click Properties. 12 Click the General tab. 13 To verify that the memory is installed correctly, check the amount of memory (RAM) listed. Replacing the AGP Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. 1 Shut down the computer (see page 20). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. 4 Open the computer cover (see page 65). 5 Press the card clip lever on the side of the AGP card to release the card from the slot connector, and remove the card. card clip lever AGP card AGP card clip slot connector back of computer 2H930bk1.book Page 76 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 6 To replace the AGP card, gently press it down into the slot connector until it clicks into place. Press the card clip lever while inserting the card into the slot connector. Adding a Second Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. Your computer includes one hard drive. To add a second hard drive: 1 Shut down the computer (see page 20). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. 4 Unpack the drive and prepare it for installation. See the drive documentation to ensure that the drive is set up for your computer. 5 Open the computer cover (see page 65). card clip lever AGP card AGP card clip slot connector back of computer 2H930bk1.book Page 77 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 HINT: Two sets of rails are attached to the inside of the computer cover. Use the two longer rails on 5.25-inch drives. Use the shorter rails for 3.5-inch drives. Rails for a second hard drive are attached inside the hard- drive bay. 6 Remove the two green plastic rails from the inside of the hard-drive bay. These rails are not attached to the inside of the hard-drive bay with screws. To remove the rails, gently pull the rails up and out of the bay. 7 Attach the rails to the hard drive using the two screws attached to the rails. Ensure that the rail tabs are positioned at the back of the hard drive. NOTICE: Do not install any drive into the lower hard-drive bay until after you have removed the green drive rails from the inside of the hard-drive cage. 8 Remove the first hard drive from the upper bay and install it in the lower bay: a Disconnect the power cable and the data cable from the back of the first hard drive. b Press in the two green rail tabs and pull the first hard drive out of the upper bay. c Gently slide the first hard drive into the lower bay until you hear a click. d Reconnect the power cable and the data cable to the back of the first hard drive. 2H930bk1.book Page 78 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 9 Gently slide the new hard drive into the upper bay until you hear a click. 10 Connect a power cable to the drive. NOTICE: Match the colored strip on the cable with pin 1 on the drive. rail tabs (2) second hard drive in upper bay hard drive cage first hard drive in lower bay 2H930bk1.book Page 79 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 11 Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive. HINT: Your computer uses cable-select drive cables. This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device. Be sure that the jumper setting on the new device is set for "cable select" (see the documentation that came with the drive for information). 12 Close the computer cover (see page 87). 13 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. 14 See the documentation that came with the drive for instructions on installing any software required for drive operation. power cable first hard-drive cable (primary boot drive) second hard-drive cable (secondary drive) 2H930bk1.book Page 80 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 Adding Other Drives CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. HINT: Drives sold by Dell come with their own operating software and documentation. After you install a drive, refer to the documentation that came with the drive for instructions on installing and using the drive software. NOTICE: To avoid possibly damaging the drive by electrostatic discharge (ESD), ground yourself by periodically touching an unpainted metal surface on the back of the computer. Your computer includes a floppy drive and a CD or DVD drive. You can add other devices, such as a Zip drive, a CD-RW drive, or a tape drive. 5.25-Inch Devices CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. 1 Shut down the computer (see page 20). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. 4 Unpack the drive and prepare it for installation. See the documentation that came with the drive to ensure that the drive is set up for your computer. 5 Remove the two short, green plastic rails from the inside of the computer cover. These rails are not attached to the computer cover with screws. To remove the rails, gently ease the rails up and out. 6 Attach the rails to the drive using the two screws supplied with the drive. Ensure that the rail tabs are positioned at the back of the drive. 7 Open the computer cover (see page 65). 2H930bk1.book Page 81 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 8 To remove the front panel insert, carefully press the panel out from the inside of the computer. securing tabs (4) drive-bay cover panel front-panel insert securing tab remove front panel insert through here front panel insert 2H930bk1.book Page 82 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 9 Gently slide the drive into the bay until you hear a click. 10 Connect a power cable to the drive. 11 See the documentation that came with the drive for instructions on connecting a drive cable to the drive and system board. HINT: Your computer uses cable-select drive cables. This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device. Be sure the jumper setting on the new device is set for “cable select” (see the documentation that came with the drive for information). rail tabs (2) drive drive bay power cable drive cable 2H930bk1.book Page 83 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 12 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. 13 See the documentation that came with the drive for instructions on installing any software required for drive operation. 3.5-Inch Devices CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. 1 Shut down the computer (see page 20). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. 4 Unpack the drive and prepare it for installation. See the documentation that came with the drive to ensure that the drive is setup for your computer. 5 Open the computer cover (see page 65). 6 To remove the front panel insert, carefully press the panel out from the inside of the computer. 2H930bk1.book Page 84 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 7 To remove the drive-bay cover panel, press the four tabs and pull the insert away from the panel. 8 Remove the two short, green plastic rails from the inside of the drive cage. These rails are not attached to the drive cage with screws. To remove the rails, firmly pull the rails from the drive cage. 9 Attach the rails to the drive using the two captive screws on each rail. Ensure that the rail tabs are positioned at the back of the drive. securing tabs (4) drive-bay cover panel front-panel insert securing tab remove front panel insert through here front panel insert 2H930bk1.book Page 85 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 10 Gently slide the drive into the bay until you hear a click. 11 Carefully replace the front panel insert. You do not need to replace the drive-bay cover panel. 12 Connect a power cable to the drive. rail tabs (2) drive drive bay 2H930bk1.book Page 86 Tuesday, November 20, 2001 5:02 PM

DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 13 See the documentation that came with the drive for instructions on connecting a drive cable to the drive. HINT: Your computer uses cable-select drive cables. This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device. Be sure the jumper setting on the new device is set for “cable select” (see the documentation that came with the drive for information). 14 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. 15 Install any drivers required for the drive as described in the drive documentation. Closing the Computer Cover 1 Ensure that all cables are connected, and fold cables out of the way. 2 Ensure that no tools or extra parts are left inside the computer. 3 Pivot the cover down and ensure that the release buttons click into place. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. 4 Connect your computer and devices to their electrical outlets, and turn them on. power cable drive cable 2H930bk1.book Page 87 Tuesday, November 20, 2001 5:02 PM

FILE LOCATION: FILE LOCATION: FILE LOCATION: FILE LOCATION: C:\Projects\Green_Lantern_solutions\2H930c31.fm DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 DELL CONFIDENTIAL – PRELIMINARY 11/20/01 2H930bk1.book Page 88 Tuesday, November 20, 2001 5:02 PM

SE CT ION 4 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy 2H930bk1.book Page 89 Tuesday, November 20, 2001 5:02 PM

Specifications Microprocessor Microprocessor type Intel® Pentium® 4 microprocessor L1 cache 8 KB first-level L2 cache integrated 256-KB at full microprocessor speed System Information System chip set Intel 845 DMA channels four Interrupt levels 15 System BIOS chip 4 Mb (512 KB) System clock 400-MHz data rate Expansion Bus Bus types PCI and AGP Bus speed PCI: 33 MHz; AGP: 66 MHz AGP connector one AGP connector size 172 pins AGP connector data width (maximum) 32 bits AGP bus protocols 4x/2x modes at 1.5 V PCI connectors four PCI connector size 120 pins PCI connector data width (maximum) 32 bits 2H930bk1.book Page 90 Tuesday, November 20, 2001 5:02 PM

ECC SDRAM Minimum memory1 64 MB Maximum memory 512 MB Memory type PC133 (non-ECC or ECC) BIOS address F8000h Drives Externally accessible two 5.25-inch bays two 3.5-inch bays Internally accessible two bays for 1-inch–high IDE hard drives Available devices ATA-66 or ATA-100 Ultra DMA hard drive, CD drive, Zip drive, DVD drive, and CD-RW drive Ports and Connectors Externally accessible: Serial 9-pin connector; 16550C-compatible Parallel 25-hole connector (bidirectional) Video 15-hole connector Keyboard 6-pin mini-DIN connector or USB connector Mouse 6-pin mini-DIN connector or USB connector USB two front-panel and two back-panel USB–compliant connectors Headphone front-panel miniature jack Audio2 three miniature jacks for line-in, line-out, and microphone 1 Microsoft requires a minimum of 128 MB of memory for Windows XP. 2 Present only on computers with built-in audio capabilities. 2H930bk1.book Page 91 Tuesday, November 20, 2001 5:02 PM

Ports and Connectors (continued) Internally accessible: Primary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector Audio3 Audio controller Analog Devices AD1885 AC97 Codec Video Video controller AGP 4X Controls and Lights Power control push button Power light green light on power button—blinking green in sleep state; solid green for power on state Hard-drive access light green Diagnostic code lights four bicolor (amber and green) located on back panel Power DC power supply: Wattage 250 W Heat dissipation 534 BTU (fully-loaded computer without monitor) Voltage (switch-selectable on back panel) 90 to 135 V at 50/60 Hz;180 to 265 V at 50/60 Hz;100 V at 50/60 Hz for Japanese computers Backup battery 3-V CR2032 coin cell 3 Present only on computers with built-in audio capabilities 2H930bk1.book Page 92 Tuesday, November 20, 2001 5:02 PM

42.5 x 18.1 x 44.7 cm (16.7 x 7.1 x 17.6 inches) Weight 12.7 kg (28 lb) Environmental Temperature: Operating 10°



to 35°C (50° to 95°F)4 Storage –40°



to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) Storage 23-G faired-square wave with a velocity change of 508 cm/sec (200 inches/sec) Altitude: Operating –15.2 to 3048 m (–50 to 10,000 ft)4 Storage –15.2 to 10,670 m (–50 to 35,000 ft) 4 At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft) 2H930bk1.book Page 93 Tuesday, November 20, 2001 5:02 PM

Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen. 2H930bk1.book Page 94 Tuesday, November 20, 2001 5:02 PM

2 When the blue Dell™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. System Setup Program Screens The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas: • Title – The area at the top of all system setup screens that displays your computer’s model number. • Computer data – Two boxes below the title that display the system processor, L2 cache, service tag, and the version number of the BIOS. • Options – A scrollable box listing options that define the configuration of your computer (including installed hardware, power conservation, and security features). Fields to the right of the listed options contain settings or values. The settings and values that you can change are brighter on the screen. All other settings and values are set by the computer and cannot be changed. When appears to the right of an option, press to access a pop-up menu of additional options. • Key functions – A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program. • Help – Press for information on the option that is selected (highlighted). Clearing Forgotten Passwords CAUTION: Before you begin this procedure, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. 2H930bk1.book Page 95 Tuesday, November 20, 2001 5:02 PM

If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). NOTICE: This process erases both the system and setup passwords. 1 Shut down the computer (see page 20). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. 4 Open the computer cover (see page 65). 5 Locate jumper PSWD on the system board (see page 68) and remove the jumper plug from pins 1 and 2. 6 Close the computer cover (see page 87), plug your computer into an electrical outlet, and turn on the computer. This process erases the existing password(s). 7 Shut down the computer (see page 20). 8 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 9 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. 10 Open the computer cover (see page 65). 11 Reinstall the PSWD jumper plug on pins 1 and 2 (pin 1 is marked on the system board). 12 Close the computer cover (see page 87), plug your computer into an electrical outlet, and turn on the computer. Turning on your computer with the PSWD jumper installed reenables the password feature. 2H930bk1.book Page 96 Tuesday, November 20, 2001 5:02 PM

CAUTION: Before you begin this procedure, follow the safety instructions listed in “When Working Inside Your Computer” on page 12. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery. CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. 1 Record all the screens in the system setup program (see page 95) so that you can restore the correct settings in step 7. 2 Open the computer cover (see page 65). 3 Locate the battery socket BATTERY (see page 68). 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver. NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board). 5 Insert the new battery into the socket with the side labeled “+” facing up and snap it into place. battery socket (BATTERY) battery 2H930bk1.book Page 97 Tuesday, November 20, 2001 5:02 PM

6 Close the computer cover (see page 87), and plug your computer and devices into their electrical outlets. 7 Access the system setup program (see page 95) and restore the settings you recorded in step 1. 8 Properly dispose of the old battery (see page 118). Dell Technical Support Policy (U.S. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any “Dell- installed” software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration (DellPlus™)2. 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. 2 All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstand- ard, third-party hardware components integrated through CFI for the duration of the computer’s service contract. Definition of “Dell-Installed” Software and Peripherals Dell-installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on). 2H930bk1.book Page 98 Tuesday, November 20, 2001 5:02 PM

branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included. Definition of “Third-Party” Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product. 2H930bk1.book Page 99 Tuesday, November 20, 2001 5:02 PM

Contacting Dell HINT: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator. See “Dell Technical Support Policy” on page 98 for a description of the hardware and software support provided by Dell. Contact Numbers and Addresses Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Tech Support and Customer Care toll free: 1-800-444-0733 Sales toll free: 1-800-444-3355 Tech Support Fax 11 4515 7139 Customer Care Fax 11 4515 7138 Website: www.dell.com.ar Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 Home and Small Business 1-300-65-55-33 Government and Business toll free: 1-800-633-559 Preferred Accounts Division (PAD) toll free: 1-800-060-889 Customer Care toll free: 1-800-819-339 Corporate Sales toll free: 1-800-808-385 Transaction Sales toll free: 1-800-808-312 Fax toll free: 1-800-818-341 2H930bk1.book Page 100 Tuesday, November 20, 2001 5:02 PM