Lexmark C6160 Operation & User’s Manual

Conventions.......................................................................................................................................................... 5 Learning about the printer...........................................................................8 Finding information about the printer.............................................................................................................8 Selecting a location for the printer..................................................................................................................9 Printer configurations........................................................................................................................................10 Attaching cables..................................................................................................................................................11 Using the control panel.................................................................................................................................... 12 Understanding the status of the power button and indicator light.......................................................13 Using the home screen.....................................................................................................................................13 Menu map.............................................................................................................................................................15 Printing a menu settings page........................................................................................................................16 Setting up and using the home screen applications.............................. 17 Customizing the home screen........................................................................................................................ 17 Using Display Customization...........................................................................................................................17 Setting up Forms and Favorites......................................................................................................................17 Configuring Eco‑Settings................................................................................................................................. 18 Using Customer Support..................................................................................................................................18 Using QR Code Generator...............................................................................................................................18 Setting up Device Quotas................................................................................................................................18 Using Google Drive........................................................................................................................................... 19 Managing contacts.............................................................................................................................................19 Setting up and using the accessibility features......................................21 Enabling Magnification mode..........................................................................................................................21 Activating Voice Guidance...............................................................................................................................21 Adjusting the Voice Guidance speech rate.................................................................................................21 Enabling spoken passwords or personal identification numbers......................................................... 21 Navigating the screen using gestures.........................................................................................................22 Using the keyboard on the display...............................................................................................................22 Loading paper and specialty media.........................................................23 Setting the size and type of the specialty media......................................................................................23 Contents 2

Loading trays...................................................................................................................................................... 23 Loading the multipurpose feeder................................................................................................................. 25 Linking trays........................................................................................................................................................26 Printing.........................................................................................................27 Printing from a computer.................................................................................................................................27 Printing forms......................................................................................................................................................27 Printing from a mobile device........................................................................................................................ 27 Printing from a mobile device using Lexmark Mobile Print.............................................................................. 27 Printing from a mobile device using Google Cloud Print.................................................................................. 27 Printing from a mobile device using Mopria Print Service ...............................................................................28 Printing from a mobile device using AirPrint........................................................................................................28 Printing from a flash drive............................................................................................................................... 28 Supported flash drives and file types.......................................................................................................... 29 Configuring confidential jobs.........................................................................................................................30 Printing held jobs...............................................................................................................................................30 Printing a font sample list................................................................................................................................. 31 Canceling a print job..........................................................................................................................................31 Securing the printer................................................................................... 32 Locating the security slot................................................................................................................................ 32 Erasing printer memory................................................................................................................................... 32 Erasing printer hard disk memory.................................................................................................................32 Configuring printer hard disk encryption.................................................................................................... 33 Restoring factory default settings................................................................................................................. 33 Statement of Volatility.......................................................................................................................................33 Maintaining the printer.............................................................................. 35 Adjusting the speaker volume.......................................................................................................................35 Networking..........................................................................................................................................................36 Setting up serial printing (Windows only)....................................................................................................37 Cleaning the printer..........................................................................................................................................38 Ordering parts and supplies...........................................................................................................................38 Replacing parts and supplies.........................................................................................................................40 Storing supplies................................................................................................................................................. 67 Moving the printer.............................................................................................................................................67 Saving energy and paper................................................................................................................................68 Contents 3

Avoiding jams...................................................................................................................................................... 71 Identifying jam locations..................................................................................................................................72 Paper jam in trays.............................................................................................................................................. 73 Paper jam in the multipurpose feeder..........................................................................................................74 Paper jam in the standard bin........................................................................................................................ 75 Paper jam in door B.......................................................................................................................................... 76 Paper jam in the finisher bin........................................................................................................................... 79 Staple jam in door G..........................................................................................................................................81 Troubleshooting..........................................................................................84 Network connection problems...................................................................................................................... 84 Hardware options problems...........................................................................................................................86 Issues with supplies..........................................................................................................................................88 Paper feed problems........................................................................................................................................90 Printing problems.............................................................................................................................................. 94 Color quality problems.................................................................................................................................... 116 Contacting customer support........................................................................................................................119 Upgrading and migrating.........................................................................120 Hardware........................................................................................................................................................... 120 Software............................................................................................................................................................. 132 Firmware.............................................................................................................................................................133 Notices........................................................................................................135 Index........................................................................................................... 138 Contents 4

Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched. CAUTION—TIPPING HAZARD: Indicates a crush hazard. CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts. CAUTION—ROTATING FAN BLADES: Indicates a risk of laceration from moving fan blades. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance. CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. Safety information 5

connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: • Make sure that all doors and trays are closed. • Turn off the printer, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer. • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in flooring. • If the printer does not have a caster base but is configured with optional trays, then lift the printer off the trays. Do not try to lift the printer and the trays at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe jarring movements. • Make sure that your fingers are not under the printer when you set it down. • Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. CAUTION—ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades, turn off the printer and unplug the power cord from the electrical outlet before accessing areas marked with this symbol. Safety information 6

performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations. This equipment is not suitable for use in locations where children are likely to be present. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. Refer service or repairs, other than those described in the user documentation, to a service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. This product may produce small amounts of ozone during normal operation, and may be equipped with a filter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no references to filters in the product maintenance instructions, then there are no filters requiring replacement for this product. SAVE THESE INSTRUCTIONS. Safety information 7

Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software See the setup documentation that came with the printer or go to http://support.lexmark.com. More setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading paper • Configuring printer settings • Viewing and printing documents and photos • Setting up and using the printer software • Configuring the printer on a network • Caring for and maintaining the printer • Troubleshooting and solving problems Information Center—Go to http://infoserve.lexmark.com. Help Menu Pages—Access the guides on the printer firmware or go to http://support.lexmark.com. Touch Screen Guide—Go to http://support.lexmark.com. Product videos—Go to http://infoserve.lexmark.com/idv/. Information on setting up and configuring the accessibility features of your printer Lexmark Accessibility Guide—Go to http://support.lexmark.com. Help using the printer software Help for Microsoft® Windows® or Macintosh operating systems—Open a printer software program or application, and then click Help. Click ? to view context‑sensitive information. Notes: • Help is automatically installed with the printer software. • Depending on the operating system, the printer software is located in the printer program folder or on the desktop. Learning about the printer 8

Find it here The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Go to http://support.lexmark.com. Note: Select your country or region, and then select your product to view the appropriate support site. Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer. Have the following information ready when you contact customer support: • Place and date of purchase • Machine type and serial number • Safety information • Regulatory information • Warranty information • Environmental information Warranty information varies by country or region: • In the U.S.—See the Statement of Limited Warranty included with the printer, or go to http://support.lexmark.com. • In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations. • Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface. Learning about the printer 9

– Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. • Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 32.2°C (50 to 90°F) Storage temperature -40 to 43.3°C (-40 to 110°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Top 305 mm (12 in.) 2 Right side 152 mm (6 in.) 3 Front 381 mm (15 in.) 4 Left side 457 mm (18 in.) 5 Rear 203 mm (8 in.) Printer configurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. You can configure your printer by adding an optional 2200‑sheet tray or a combination of up to three optional 550‑sheet trays or envelope trays. Learning about the printer 10

5 Optional 550‑sheet trays or envelope trays 6 Optional 2200‑sheet tray 7 Multipurpose feeder Attaching cables CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement. CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing. Learning about the printer 11

Connect the printer to a computer. 2 Ethernet port Connect the printer to an Ethernet network. 3 USB ports Attach a keyboard or any compatible options. 4 Power cord socket Connect the printer to a properly grounded electrical outlet. Using the control panel 1 2 3 4 5 6 7 8 9 Use the To 1 Display • View the printer messages and supply status. • Set up and operate the printer. Learning about the printer 12

3 Keypad Enter numbers or symbols in an input field. 4 Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. • Set the printer to Sleep or Hibernate mode. • Wake the printer from Sleep or Hibernate mode. 5 Stop or Cancel button Stop the current job. 6 Indicator light Check the status of the printer. 7 Volume buttons Adjust the volume of the headset or speaker. 8 Headset or speaker port Attach a headset or speaker. 9 Backspace button Move the cursor backward and delete a character in an input field. Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off or in Hibernate mode. Blue The printer is ready or processing data. Red The printer requires user intervention. Power button light Printer status Off The printer is off, ready, or processing data. Solid amber The printer is in sleep mode. Blinking amber The printer is in hibernate mode. Using the home screen When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Learning about the printer 13

to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen. 2 Job Queue Show all the current print jobs. Note: You can also access this setting by touching the top section of the home screen. 3 Change Language Change the language on the printer display. 4 Settings Access the printer menus. 5 USB Drive View, select, or print photos and documents from a flash drive. 6 Held Jobs Show all the current held print jobs. These settings may also appear on the home screen Touch To Bookmarks Access bookmarks. App Profiles Access application profiles. Lock Device Prevent users from accessing any printer functions from the home screen. Learning about the printer 14

• Notifications • Power Management • Information Sent to Lexmark • Accessibility • Restore Factory Defaults • Maintenance • Visible Home Screen Icons • About This Printer Print • Layout • Finishing • Setup • Quality • Job Accounting • XPS • PDF • PostScript • PCL • HTML • Image • PPDS Paper • Tray Configuration • Media Configuration • Bin Configuration Network/Ports • Network Overview • Wireless • AirPrint • Ethernet • TCP/IP • IPv6 • SNMP • IPSec • LPD Configuration • HTTP/FTP Settings • ThinPrint • USB • Parallel [x] • Serial • Google Cloud Print • Wi-Fi Direct USB Drive Flash Drive Print Security • Login Methods • Schedule USB Devices • Security Audit Log • Login Restrictions • Confidential Print Setup • Disk Encryption • Erase Temporary Data Files • Solutions LDAP Settings • Miscellaneous Learning about the printer 15

Note: This setting appears only when an optional card is installed. Reports • Menu Settings Page • Device • Print • Shortcuts • Network Help • Print All Guides • Color Quality Guide • Connection Guide • Information Guide • Media Guide • Moving Guide • Print Quality Guide • Supplies Guide Troubleshooting • Basic Print Quality Samples • Advanced Print Quality Samples Printing a menu settings page From the home screen, touch Settings > Reports > Menu Settings Page. Learning about the printer 16

applications Customizing the home screen 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Settings > Device > Visible Home Screen Icons. 3 Select the icons that you want to appear on the home screen. 4 Apply the changes. Using Display Customization Changing the wallpaper 1 From the home screen, touch Change Wallpaper. 2 Select an image to use. 3 Apply the changes. Creating a slide show Before you begin, make sure to configure the slide show settings. For more information, see the documentation that came with the solution. 1 Insert a flash drive into the USB port. 2 From the home screen, touch Slideshow. Note: Images appear in alphabetical order. Setting up Forms and Favorites 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Apps > Forms and Favorites > Configure. 3 Click Add, and then customize the settings. Setting up and using the home screen applications 17

computer where the bookmark is located. • Make sure that the printer has access rights to the folder where the bookmark is located. 4 Apply the changes. Configuring Eco‑Settings 1 From the home screen, touch Eco‑Settings. 2 Configure the Eco‑Mode settings or schedule a power-saving mode. 3 Apply the changes. Using Customer Support 1 From the home screen, touch Customer Support. 2 Print or e‑mail the information. Note: For information on configuring the application settings, see the Customer Support Administrator’s Guide. Using QR Code Generator You may need administrative rights to access the application. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Apps > QR Code Generator > Configure. 3 Do either of the following: • Select a default QR code value. • Type a QR code value. 4 Apply the changes. Setting up Device Quotas You may need administrative rights to access the application. 1 Open a Web browser, and then type the printer IP address in the address field. Setting up and using the home screen applications 18

numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Apps > Device Quotas > Configure. 3 From the User Accounts section, add or edit a user, and then set the user quota. 4 Apply the changes. Note: For information on how to configure the application and its security settings, see the Device Quotas Administrator’s Guide. Using Google Drive Printing a document Note: Make sure that the printer is connected to your Google account. 1 From the home screen, touch Google Drive. 2 If prompted, type your user credentials. 3 Touch beside the document. 4 Print the document. Note: For information on how to configure the printer for the application, see the Google Drive Administrator’s Guide. Managing contacts Adding contacts 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Address Book. 3 From the Contacts section, add a contact. Note: You can assign the contact to one or more groups. 4 If necessary, specify a login method to allow application access. 5 Apply the changes. Setting up and using the home screen applications 19

Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Address Book. 3 From the Contact Groups section, add a group name. Note: You can assign one or more contacts to the group. 4 Apply the changes. Editing contacts or groups 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Address Book. 3 Do either of the following: • From the Contacts section, click a contact name, and then edit the information. • From the Contact Groups section, click a group name, and then edit the information. 4 Apply the changes. Deleting contacts or groups 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Address Book. 3 Do either of the following: • From the Contacts section, select a contact that you want to delete. • From the Contact Groups section, select a group name that you want to delete. Setting up and using the home screen applications 20

Enabling Magnification mode 1 From the control panel, press and hold the 5 key until you hear a voice message. 2 Select Magnification. 3 Select OK. For more information on navigating a magnified screen, see “Navigating the screen using gestures” on page 22. Activating Voice Guidance From the control panel 1 Press and hold the 5 key until you hear a voice message. 2 Select OK. From the keyboard 1 Press and hold the 5 key until you hear a voice message. 2 Press Tab to navigate the focus cursor to the OK button, and then press Enter. Notes: • Voice Guidance is also activated when you insert headphones into the headphone jack. • To adjust the volume, use the volume buttons at the bottom part of the control panel. Adjusting the Voice Guidance speech rate 1 From the home screen, select Settings > Device > Accessibility > Speech Rate. 2 Select the speech rate. Enabling spoken passwords or personal identification numbers 1 From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs. 2 Enable the setting. Setting up and using the accessibility features 21

Notes: • The gestures are applicable only when Voice Guidance is activated. • A physical keyboard is required for typing characters and adjusting certain settings. Gesture Function Double‑tap Select an option or item on the screen. Triple‑tap Zoom in or zoom out text and images. Swipe right or swipe down Move to the next item on the screen. Swipe left or swipe up Move to the previous item on the screen. Pan Access parts of the zoomed image that are beyond the limits of the screen. Note: This gesture requires the use of two fingers to drag across a zoomed image. Swipe up then left Exit an application and return to the home screen. Swipe down then left • Cancel a job. • Go back to the previous setting. • Exit the screen that appears without changing any setting or value. Swipe up then down Repeat a spoken prompt. Using the keyboard on the display Do one or more of the following: • Drag a finger over the key to announce the character. • Lift the finger to enter or type the character in the field. • Press Backspace to delete characters. • To hear the content in the input field, press Tab, and then press Shift + Tab. Setting up and using the accessibility features 22

Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: 1 From the home screen, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source 2 Set the size and type of the specialty media. Configuring Universal paper settings 1 From the home screen, touch Settings > Paper > Media Configuration > Universal Setup. 2 Configure the settings. Loading trays CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. Note: To avoid paper jams, do not remove trays while the printer is busy. 2 Adjust the guides to match the size of the paper that you are loading. Note: Use the indicators on the bottom of the tray to position the guides. Loading paper and specialty media 23

4 Load the paper with the printable side faceup. Note: Load envelopes only in the optional envelope tray. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives in the optional envelope tray. Notes: • Load letterhead faceup with the header on the left side of the tray for one‑sided printing. • Load letterhead facedown with the header on the right side of the tray for two‑sided printing. • Load letterhead faceup with the header on the right side of the tray for one‑sided print jobs that require finishing. • Load letterhead facedown with the header on the left side of the tray for two‑sided print jobs that require finishing. • Load pre‑punched paper with the holes toward the front or left side of the tray. • Load envelopes with the flap side down and against the back side of the tray. Load European envelopes with the flap side down and against the left side of the tray. • Do not slide paper into the tray. • Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause paper jams. Loading paper and specialty media 24

If loading a paper type other than plain, set the paper size and paper type in the Paper menu to match the paper loaded. Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper you are loading. 3 Flex, fan, and align the paper edges before loading. Loading paper and specialty media 25

• Load paper, card stock, and transparencies with the printable side facedown and the top edge entering the printer first. • Load envelopes with the flap side up and against the left side of the paper guide. Load European envelopes with the flap side up and entering the printer first. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. 5 From the control panel, set the paper size and type to match the paper loaded in the tray. Linking trays 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper. 3 Match the paper size and type for the trays you are linking. Note: To unlink trays, make sure that no trays have the same paper size or type. 4 Save the settings. Note: You can also change the paper size and type settings from the printer control panel. Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray. Loading paper and specialty media 26

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. 1 From the document that you are trying to print, open the Print dialog. 2 If necessary, adjust the settings. 3 Print the document. Printing forms 1 From the home screen, navigate to: Forms and Favorites > select form > Print 2 If necessary, configure the print settings. 3 Send the print job. Printing from a mobile device Printing from a mobile device using Lexmark Mobile Print LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application. 2 Select a printer. 3 Print the document. Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Print‑ready printer. 1 From the home screen of your mobile device, launch an enabled application. 2 Tap Print, and then select a printer. 3 Print the document. Printing 27

Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certified printer. Note: Before printing, make sure that the Mopria Print Service is enabled. 1 From the home screen of your mobile device, launch a compatible application. 2 Tap Print, and then select a printer. 3 Print the document. Printing from a mobile device using AirPrint AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified printer. Note: This application is supported only in some Apple devices. 1 From the home screen of your mobile device, launch a compatible application. 2 Select an item to print, and then tap the share icon. 3 Tap Print, and then select the printer. 4 Send the print job. Printing from a flash drive 1 Insert a flash drive into the USB port. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the display. Printing 28

If necessary, configure other print settings. 3 Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data or a malfunction can occur. Supported flash drives and file types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed USB flash drives with full‑speed standard. – USB flash drives must support the File Allocation Table (FAT) system. File types Documents: • .doc or .docx • .xls or .xlsx • .ppt or .pptx • .pdf • .xps Images: • .dcx • .gif Printing 29

• .bmp • .pcx • .tiff or .tif • .png Configuring confidential jobs 1 From the home screen, touch Settings > Security > Confidential Print Setup. 2 Configure the settings. Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory. Note: Confidential held jobs are stored in the printer until you log in and release or delete them manually. Repeat Job Expiration Set the amount of time before repeat jobs are deleted from the printer memory. Note: Repeat held jobs are stored so extra copies can be printed later. Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory. Note: Verify jobs print one copy to check if it is satisfactory before printing the remaining copies. Reserve Job Expiration Set the amount of time before reserved jobs are deleted without being printed. Note: Reserve held jobs are automatically deleted after printing. Printing held jobs 1 From the document you are trying to print, open the Print dialog. 2 Select the printer, and then do the following: • For Windows users, click Properties or Preferences, and then click Print and Hold. • For Macintosh users, select Print and Hold. 3 Select the print job type. 4 If necessary, assign a user name. 5 Send the print job. 6 From the printer home screen, touch Held Jobs. 7 Send the print job. Printing 30

1 From the home screen, touch Settings > Reports > Print > Print Fonts. 2 Touch PCL Fonts or PostScript Fonts. Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. 2 Select the job to cancel. From the computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. 2 Select the job to cancel. Printing 31

Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE. 3 Follow the instructions on the display. Erasing printer hard disk memory 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on hard disk check box, and then touch ERASE. 3 Follow the instructions on the display. Note: This process can take from several minutes to more than an hour, making the printer unavailable for other tasks. Securing the printer 32

1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. 2 Follow the instructions on the display. Notes: • Do not turn off the printer during the encryption process. Loss of data can occur. • Disk encryption can take from several minutes to more than an hour, making the printer unavailable for other tasks. • After encryption, the printer returns to the home screen. Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all settings > RESTORE > Start. For more information, see “Erasing printer memory” on page 32. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory). Both types are used to store the operating system, device settings, network information and bookmark settings, and embedded solutions. Hard disk memory Some printers have a hard disk drive installed. The printer hard disk is designed for printer-specific functionality. This lets the printer retain buffered user data from complex print jobs, as well as form data, and font data. Erase the content of any installed printer memory in the following circumstances: • The printer is being decommissioned. • The printer hard disk is being replaced. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Securing the printer 33

Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises. • Degaussing—Flushes the hard disk with a magnetic field that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: Most data can be erased electronically, but the only way to guarantee that all data are completely erased is to physically destroy each hard disk where data is stored. Securing the printer 34

Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset. 1 From the control panel, navigate to: Settings > Device > Preferences > Audio Feedback 2 Select the volume. Note: If Quiet Mode is enabled, then audible alerts are turned off. Adjusting the default headphones volume Headphones volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset. 1 From the control panel, select Settings > Device > Accessibility > Headphone Volume. 2 Select the volume. Configuring the fax speaker settings Note: This feature is available only in some printer models. 1 From the home screen, select Settings > Fax > Analog Fax Setup > Speaker Settings. 2 Do the following: • Set the Speaker Mode to Always On. • Set the Speaker Volume to High. • Activate the Ringer Volume. Maintaining the printer 35

wireless network. For information on installing the wireless network adapter, see the setup sheet that came with the adapter. Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. Using the Push Button method 1 From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method 2 Follow the instructions on the display. Using the personal identification number (PIN) method 1 From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method 2 Copy the eight‑digit WPS PIN. 3 Open a Web browser, and then type the IP address of your access point in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 4 Access the WPS settings. For more information, see the documentation that came with your access point. 5 Enter the eight‑digit PIN, and then save the changes. Maintaining the printer 36

Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration. • If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet connection, then disconnect the printer from the Ethernet network. For Windows users 1 Open the printers folder. 2 From the shortcut menu of the printer with the new ISP, open the printer properties. 3 Configure the port from the list. 4 Update the IP address. 5 Apply the changes. For Macintosh users 1 From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Setting up serial printing (Windows only) 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Apply the changes. 2 From your computer, open the printers folder, and then select your printer. 3 Open the printer properties, and then select the COM port from the list. 4 Set the COM port parameters in Device Manager. Notes: • Serial printing reduces printing speed. • Make sure that the serial cable is connected to the serial port on your printer. Maintaining the printer 37

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: • Perform this task after every few months. • Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Remove paper from the standard bin and multipurpose feeder. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Wipe the outside of the printer with a damp, soft, lint‑free cloth. Notes: • Do not use household cleaners or detergents, as they may damage the finish of the printer. • Make sure that all areas of the printer are dry after cleaning. 5 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Ordering parts and supplies To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies 1 From the home screen, touch Status/Supplies. 2 Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Maintaining the printer 38

Note: Extremely low print coverage for extended periods of time may negatively affect actual yield and may cause cartridge parts to fail before toner exhaustion. Item Worldwide BSD Black 24B5998 Cyan 24B5995 Magenta 24B5996 Yellow 24B5997 BSD LAD Black 24B2126 Cyan 24B1198 Magenta 24B1249 Yellow 24B2074 Ordering a photoconductor unit Item Part number Photoconductor unit (1 pack) 72K0P00 Photoconductor unit (3 pack) 72K0Q00 Ordering developer units Item Part number Return Program developer units Black developer unit 72K0DK0 Color (CMY) developer kit 72K0DV0 Cyan developer unit 72K0DC0 Magenta developer unit 72K0DM0 Yellow developer unit 72K0DY0 Regular developer units Black developer unit 72K0D10 Color (CMY) developer kit 72K0D50 Cyan developer unit 72K0D20 Magenta developer unit 72K0D30 Yellow developer unit 72K0D40 Maintaining the printer 39

Item All countries and regions Return Program imaging units Black imaging unit 21K3401 Cyan imaging unit 21K3403 Magenta imaging unit 21K3402 Yellow imaging unit 21K3404 Ordering staple cartridges Item Part number Staple cartridges 25A0013 Ordering a waste toner bottle Item Part number Waste toner bottle 72K0W00 Configuring supply notifications 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Settings > Device > Notifications. 3 From the Supplies menu, click Custom Supply Notifications. 4 Select a notification for each supply item. 5 Apply the changes. Replacing parts and supplies Replacing a developer unit 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Maintaining the printer 40

5 Remove the developer unit. 6 Unpack the new developer unit, and then remove the packing material. 7 Insert the new developer unit. Maintaining the printer 42

9 Insert the waste toner bottle. 10 Close doors A and B. Replacing the fuser 1 Turn off the printer. 2 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Maintaining the printer 43

4 Unpack the new fuser. 5 Clean the fuser lens using the cotton swab that came with the package. Maintaining the printer 44

7 Close door B. 8 Turn on the printer. Replacing a photoconductor unit 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Maintaining the printer 45

5 Remove the photoconductor unit. 6 Unpack the new photoconductor unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 7 Insert the new photoconductor unit. Maintaining the printer 47

9 Insert the waste toner bottle. 10 Close doors A and B. Replacing an imaging unit 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Maintaining the printer 48

5 Unpack the new imaging unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 6 Insert the new imaging unit. Maintaining the printer 50

8 Close doors A and B. Replacing a toner cartridge 1 Open door A. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge. Maintaining the printer 51

5 Close door A. Replacing the waste toner bottle 1 Open door A. 2 Remove the waste toner bottle. 3 Unpack the new waste toner bottle. Maintaining the printer 52

5 Close door A. Replacing the transfer belt 1 Turn off the printer. 2 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Maintaining the printer 53

7 Unpack the new transfer belt, and then remove the packing material. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs. 8 Insert the new transfer belt until it clicks into place. Maintaining the printer 55

10 Insert the waste toner bottle. 11 Close doors A and B. 12 Turn on the printer. Replacing the transfer roller 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Maintaining the printer 56

3 Unpack the new transfer roller. Note: Do not remove the white packing material. 4 Insert the new transfer roller. Maintaining the printer 57

6 Close door B. Replacing the pick roller Replacing the pick roller in the 550‑sheet tray or envelope tray 1 Turn off the printer. 2 Remove the tray. Maintaining the printer 58

6 Insert the tray. 7 Turn on the printer. Maintaining the printer 60

1 Turn off the printer. 2 Pull out, and then unlock the tray. 3 Remove the tray. 4 Remove the pick roller. 5 Unpack the new pick roller. Maintaining the printer 61

7 Insert the tray. 8 Turn on the printer. Maintaining the printer 62

1 Pull out the tray. 2 Remove the separator bracket. 3 Unpack the new separator bracket. 4 Insert the new separator bracket until it clicks into place. 5 Insert the tray. Maintaining the printer 63

Replacing the staple cartridge in the staple finisher 1 Open door G. 2 Remove the staple cartridge. 3 Unpack the new staple cartridge. Maintaining the printer 64

5 Close door G. Replacing the staple cartridge holder in the staple finisher 1 Open door G. Maintaining the printer 65

3 Remove the staple cartridge from the holder. 4 Unpack the new staple cartridge holder. 5 Insert the staple cartridge into the new holder until it clicks into place. Maintaining the printer 66

7 Close door G. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty air • Corrosive gases • Heavy dust Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement. Maintaining the printer 67

injury or printer damage: • Make sure that all doors and trays are closed. • Turn off the printer, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer. • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in flooring. • If the printer does not have a caster base but is configured with optional trays, then lift the printer off the trays. Do not try to lift the printer and the trays at the same time. • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe jarring movements. • Make sure that your fingers are not under the printer when you set it down. • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Setting up power saver modes Eco‑Mode 1 From the home screen, touch Settings > Device > Power Management > Eco‑Mode. 2 Select a setting. Sleep mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. 2 Enter the number of minutes the printer stays idle before it enters Sleep mode. Hibernate mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout. 2 Select the amount of time before the printer enters hibernate mode. Notes: • Make sure to wake the printer from hibernate mode before sending a print job. Maintaining the printer 68

Adjusting the brightness of the printer display 1 From the home screen, touch Settings > Device > Preferences > Screen Brightness. 2 Adjust the setting. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. • Print one copy of the document to check its content and format for accuracy. Recycling Recycling Lexmark products To return Lexmark products for recycling: 1 Go to www.lexmark.com/recycle. 2 Select the product you want to recycle. Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark also offers recycling of packaging components in some countries or regions. For more information, go to www.lexmark.com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box. Maintaining the printer 69

The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. The boxes used to return the cartridges are also recycled. To return Lexmark cartridges for reuse or recycling, do the following: 1 Go to www.lexmark.com/recycle. 2 Select the product that you want to recycle. Maintaining the printer 70

• Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. Clearing jams 71

• Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. • Store paper according to manufacturer recommendations. Identifying jam locations Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages. • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. Jam locations 1 Multipurpose feeder 2 Duplex unit 3 Fuser 4 Standard bin 5 Door G 6 Door F 7 Trays Clearing jams 72

1 Pull out the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. 4 Open the tray cover. Clearing jams 73

Note: Make sure that all paper fragments are removed. 6 Close the tray cover. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Clearing jams 74

5 Flex, fan, and align the paper edges before loading. 6 Reload paper. Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Clearing jams 75

Paper jam in door B Paper jam in the fuser 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. Clearing jams 76

4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. Clearing jams 77

Paper jam in the duplex unit 1 Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. Clearing jams 78

4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close the duplex cover and door B. Paper jam in the finisher bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed. Clearing jams 79

3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close door F. Clearing jams 80

Note: Do not insert the staples that came out of the cartridge. 4 Close the staple guard. Clearing jams 82

Cannot open Embedded Web Server Action Yes No Step 1 Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later • Google ChromeTM • Mozilla Firefox Is your browser supported? Go to step 2. Install a supported browser. Step 2 Make sure that the printer IP address is correct. View the printer IP address: • From the home screen • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. Is the printer IP address correct? Go to step 3. Type the correct printer IP address in the address field. Step 3 Check if the printer is on. Is the printer on? Go to step 4. Turn on the printer. Step 4 Check if the network connection is working. Is the network connection working? Go to step 5. Contact your administrator. Step 5 Make sure that the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer. Are the cable connections secure? Go to step 6. Secure the cable connections. Troubleshooting 84

Are the web proxy servers disabled? Go to step 7. Contact your administrator. Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? The problem is solved. Contact customer support. Unable to read flash drive Action Yes No Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive does not work when it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Go to step 2. The problem is solved. Step 2 Check if the flash drive is supported. For more information, see “Supported flash drives and file types” on page 29 Does the error message still appear? Go to step 3. The problem is solved. Step 3 Check if the front USB port is disabled. For more information, see “Enabling the USB port” on page 85. Does the error message still appear? Contact customer support. The problem is solved. Enabling the USB port From the home screen, touch Settings > Network/Ports > USB > Enable USB Port. Checking the printer connectivity 1 From the home screen, touch Settings > Reports > Network > Network Setup Page. 2 Check the first section of the network setup page, and confirm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance. Troubleshooting 85

Cannot detect internal option Action Yes No Step 1 Turn off the printer, wait for about 10 seconds, and then turn it back on. Does the internal option operate correctly? The problem is solved. Go to step 2. Step 2 Print a menu settings page, and then check if the internal option appears in the Installed Features list. Is the internal option listed in the menu settings page? Go to step 4. Go to step 3. Step 3 Check if the internal option is properly installed in the controller board. a Turn off the printer, and then unplug the power cord from the electrical outlet. b Make sure that the internal option is installed in the appropriate connector in the controller board. c Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Does the internal option operate correctly? The problem is solved. Go to step 4. Step 4 a Check if the internal option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 133. b Resend the print job. Does the internal option operate correctly? The problem is solved. Contact customer support. Troubleshooting 86

Action Yes No Step 1 Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Go to step 3. Go to step 2. Step 2 Remove, and then install the ISP. For more information, see “Installing an internal solutions port” on page 121. Note: Use a supported ISP. Does the ISP operate correctly? The problem is solved. Go to step 3. Step 3 Check the cable and the ISP connection. a Use the correct cable, and then make sure that it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Does the ISP operate correctly? The problem is solved. Contact customer support. Parallel or serial interface card does not operate correctly Action Yes No Step 1 Print a menu settings page, and then check if the parallel or serial interface card appears in the Installed Features list. Is the parallel or serial interface card listed in the Installed Features list? Go to step 3. Go to step 2. Step 2 Remove, and then install the parallel or serial interface card. For more information, see “Installing an internal solutions port” on page 121. Does the parallel or serial interface card operate correctly? The problem is solved. Go to step 3. Step 3 Check the connection between the cable and the parallel or serial interface card. Does the parallel or serial interface card operate correctly? The problem is solved. Contact customer support. Troubleshooting 87

Try one or more of the following: • Replace the defective flash memory. • From the printer control panel, select Continue to ignore the message and continue printing. • Cancel the current print job. Not enough free space in flash memory for resources Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. • Install flash memory with larger capacity. Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted. Unformatted flash detected Try one or more of the following: • From the control panel, select Continue to stop the defragmentation and continue printing. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and needs to be replaced. Issues with supplies Replace cartridge, printer region mismatch To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge. • The first number in the message after 42 indicates the region of the printer. • The second number in the message after 42 indicates the region of the cartridge. Printer and toner cartridge regions Region Numeric code Worldwide or Undefined region 0 North America (United States, Canada) 1 European Economic Area, Western Europe, Nordic countries, Switzerland 2 Asia Pacific 3 Latin America 4 Rest of Europe, Middle East, Africa 5 Australia, New Zealand 6 Troubleshooting 88

From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components. Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty. To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, from the control panel, press and hold X and # simultaneously for 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies” on page 38. If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset the supply usage counter. 1 From the control panel, navigate to: Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters 2 Select the part or supply that you want to reset, and then select Start. 3 Read the warning message, and then select Continue. 4 Press and hold X and # simultaneously for 15 seconds to clear the message. Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase. Troubleshooting 89

Envelope seals when printing Action Yes No 1 Use envelopes that have been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. 2 Resend the print job. Does the envelope seal when printing? Contact customer support. The problem is solved. Collated printing does not work Action Yes No Step 1 a From the home screen, touch Settings > Print > Layout > Collate. b Set Collate to On. c Print the document. Are the pages collated correctly? The problem is solved. Go to step 2. Step 2 a From the document that you are trying to print, open the Print dialog, and then select Collate. b Print the document. Are the pages collated correctly? The problem is solved. Go to step 3. Step 3 a Reduce the number of pages to print. b Print the document. Are the pages collated correctly? The problem is solved. Contact customer support. Troubleshooting 90

paper loaded. Is the paper still curled? Go to step 2. The problem is solved. Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Is the paper still curled? Go to step 3. The problem is solved. Step 3 a Remove paper from the tray, and then turn it over. b Resend the print job. Is the paper still curled? Go to step 4. The problem is solved. Step 4 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Resend the print job. Is the paper still curled? Contact customer support. The problem is solved. Tray linking does not work Action Yes No Step 1 a Check if the trays contain paper of the same size and type. b Check if the paper guides are positioned correctly. c Print the document. Do the trays link correctly? The problem is solved. Go to step 2. Troubleshooting 91

Configuration > Paper Size/Type. b Set the paper size and type to match the paper loaded in the linked trays. c Print the document. Do the trays link correctly? The problem is solved. Contact customer support. Check tray connection Try one or more of the following: • Turn off the printer, wait for about 10 seconds, and then turn it back on. If the error occurs a second time, then: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the indicated tray. 4 Insert the tray. 5 Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 6 Turn on the printer. If the error occurs again, then: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the indicated tray. 4 Contact customer support. • From the control panel, select Continue to clear the message and resume printing. Troubleshooting 92

Action Yes No Step 1 a Pull out the tray. b Check if the paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator. • Make sure to print on recommended paper size and type. c Insert the tray. d Print the document. Do paper jams still occur frequently? Go to step 2. The problem is solved. Step 2 a From the Paper menu on the control panel, check if the printer is detecting the correct paper size. b Resend the print job. Do paper jams still occur frequently? Go to step 3. The problem is solved. Step 3 a Load paper from a fresh package. b Print the document. Do paper jams still occur frequently? Contact customer support. The problem is solved. Jammed pages are not reprinted Action Yes No a From the home screen, touch Settings > Device > Notifications > Jam Content Recovery. b Select On or Auto. c Apply the changes. Are the jammed pages reprinted? The problem is solved. Contact customer support. Troubleshooting 93

Action Yes No Step 1 a From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? The problem is solved. Go to step 2. Step 2 The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new file, and then print the documents. Are the documents printed? The problem is solved. Go to step 3. Step 3 If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold section, select Keep duplicate documents. c Enter a PIN. d Resend the print job. For Macintosh users a Save and name each job differently. b Send the job individually. Are the documents printed? The problem is solved. Go to step 4. Step 4 a Delete some held jobs to free up printer memory. b Resend the print job. Are the documents printed? The problem is solved. Go to step 5. Troubleshooting 94

b Resend the print job. Are the documents printed? The problem is solved. Contact customer support. Slow printing Action Yes No Step 1 a Make sure that the printer is not in Eco‑Mode and Quiet Mode. b Print the document. Is the printer printing slow? Go to step 2. The problem is solved. Step 2 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray. • You can also change the setting on the printer control panel. b Print the document. Is the printer printing slow? Go to step 3. The problem is solved. Step 3 a Reduce the number of pages to print. b Print the document. Is the printer printing slow? Go to step 4. The problem is solved. Step 4 a Remove held jobs. b Print the document. Is the printer printing slow? Go to step 5. The problem is solved. Step 5 a Connect the printer cable securely to the printer and the computer, print server, option, or other network device. b Print the document. Is the printer printing slow? Go to step 6. The problem is solved. Troubleshooting 95

Resolution to 4800CQ. b Print the document. Is the printer printing slow? Go to step 7. The problem is solved. Step 7 a Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer. For more information, see “Selecting a location for the printer” on page 9. b Print the document. Is the printer printing slow? Go to step 8. The problem is solved. Step 8 a Add more printer memory. b Print the document. Is the printer printing slow? Contact customer support. The problem is solved. Print jobs do not print Action Yes No Step 1 a From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. b Resend the print job. Is the document printed? The problem is solved. Go to step 2. Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Resend the print job. Is the document printed? The problem is solved. Go to step 3. Troubleshooting 96

connected to the computer and the printer. For more information, see the setup documentation that came with the printer. b Resend the print job. Is the document printed? The problem is solved. Go to step 4. Step 4 a Turn off the printer, wait for about 10 seconds, and then turn it back on. b Resend the print job. Is the document printed? The problem is solved. Go to step 5. Step 5 a Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. b Resend the print job. Is the document printed? The problem is solved. Contact customer support. Print quality is poor Blank or white pages Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting > Basic Print Quality Pages. Troubleshooting 97

Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Print a document. Is the printer still printing blank or white pages? Go to step 2. The problem is solved. Step 2 a Replace the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Print a document. Is the printer still printing blank or white pages? Contact customer support. The problem is solved. Dark print Action Yes No Step 1 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Is the print still too dark? Go to step 2. The problem is solved. Troubleshooting 98

darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. b Resend the print job. Is the print still too dark? Go to step 3. The problem is solved. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Is the print still too dark? Go to step 4. The problem is solved. Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? Change the texture settings to match the paper you are printing on. Go to step 5. Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Resend the print job. Is the print still too dark? Go to step 6. The problem is solved. Step 6 Replace the imaging unit or imaging kit, and then resend the print job. Is the print still too dark? Contact customer support. The problem is solved. Troubleshooting 99

b Resend the print job. Do ghost images still appear on prints? Go to step 2. The problem is solved. Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Do ghost images still appear on prints? Go to step 3. The problem is solved. Step 3 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Do ghost images still appear on prints? Contact customer support. The problem is solved. Gray background ABCDE ABCDE ABCDE Leading edge Trailing edge Troubleshooting 100