Dell Precision YT583 Operation & User’s Manual
Text of the manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Dell Precision™ T7400 User’s Guide
Model DCDO
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, and Dell OpenManage
are trademarks of Dell Inc.; Intel and Xeon are registered trademarks of Intel Corporation; Microsoft,
Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model DCDO
August 2007
P/N YT583
Rev. A00
Finding Information . . . . . . . . . . . . . . . . . 13
2
About Your Computer . . . . . . . . . . . . . . . 21
Front View of the Computer . . . . . . . . . . . . . . . 21
Back View of the Computer . . . . . . . . . . . . . . . 23
Back Panel Connectors . . . . . . . . . . . . . . . . . 24
Inside View . . . . . . . . . . . . . . . . . . . . . . . 26
System Board Components . . . . . . . . . . . . . . . 27
Specifications . . . . . . . . . . . . . . . . . . . . . . 29
3
Advanced Features . . . . . . . . . . . . . . . . . 35
LegacySelect Technology Control . . . . . . . . . . . 35
Manageability . . . . . . . . . . . . . . . . . . . . . . 35
Alert Standard Format . . . . . . . . . . . . . . . 35
Dell OpenManage™ IT Assistant . . . . . . . . . 37
Dell OpenManage Client Instrumentation . . . . . 37
Power Management . . . . . . . . . . . . . . . . . . . 37
About RAID Configurations . . . . . . . . . . . . . . . 39
RAID Level 0 . . . . . . . . . . . . . . . . . . . . 40
RAID Level 1 . . . . . . . . . . . . . . . . . . . . 41
RAID Level 5 . . . . . . . . . . . . . . . . . . . . 41
RAID Level 10 . . . . . . . . . . . . . . . . . . . . 43
Configuring Your Computer for RAID . . . . . . . . 44
RAID Configuration Utility . . . . . . . . . . . . . . . . 44
Entering the RAID Configuration Utility . . . . . . 44
Navigating Within the Configuration Utility . . . . 44
RAID Configuration and Management . . . . . . . . . 44
Exit Screen . . . . . . . . . . . . . . . . . . . . . 45
Performing Configuration Tasks . . . . . . . . . . . . . 45
Creating a RAID Level 0 Configuration . . . . . . . 45
Creating a RAID Level 1 Configuration . . . . . . . 46
Creating a Second RAID Volume . . . . . . . . . . 47
Viewing RAID Volume Properties . . . . . . . . . 47
Synchronizing a RAID Volume (Virtual Disk) . . . . 48
Activating a RAID Volume . . . . . . . . . . . . . 48
Deleting a RAID Volume . . . . . . . . . . . . . . 48
Replacing and Rebuilding a Degraded RAID Volume 49
4
Setting Up Your Computer . . . . . . . . . . . . 51
Installing Your Computer in an Enclosure . . . . . . . 51
Connecting to the Internet . . . . . . . . . . . . . . . . 53
Setting Up Your Internet Connection . . . . . . . . 54
Transferring Information to a New Computer . . . . . . 55
Microsoft® Windows® XP . . . . . . . . . . . . . 56
Microsoft Windows Vista™ . . . . . . . . . . . . 59
Power Protection Devices . . . . . . . . . . . . . . . 59
Surge Protectors . . . . . . . . . . . . . . . . . . 60
Line Conditioners . . . . . . . . . . . . . . . . . . 60
Uninterruptible Power Supplies . . . . . . . . . . 60
5
Securing Your Computer . . . . . . . . . . . . . 61
Chassis Intrusion Detection . . . . . . . . . . . . . . . 61
Removing the Chassis Intrusion Switch . . . . . . 61
Replacing the Chassis Intrusion Switch . . . . . . 62
Resetting the Chassis Intrusion Detector . . . . . 62
Security Cable Lock . . . . . . . . . . . . . . . . . . . 63
Passwords . . . . . . . . . . . . . . . . . . . . . . . . 64
About Passwords . . . . . . . . . . . . . . . . . 64
Using a Primary (or System) Password . . . . . . 65
Using an Administrator Password . . . . . . . . . 68
Disabling a Forgotten Password and Setting a New Password
70
Trusted Platform Module (TPM) . . . . . . . . . . . . . 71
Enabling the TPM Feature . . . . . . . . . . . . . 71
Security Management Software . . . . . . . . . . . . 72
Activating the Security Management Software . . 72
Using the Security Management Software . . . . 72
Computer Tracking Software . . . . . . . . . . . . . . 72
If Your Computer Is Lost or Stolen . . . . . . . . . . . 73
6
System Setup . . . . . . . . . . . . . . . . . . . . . . 75
Overview . . . . . . . . . . . . . . . . . . . . . . 75
Entering System Setup . . . . . . . . . . . . . . . 75
System Setup Options . . . . . . . . . . . . . . . 75
Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . 84
Option Settings . . . . . . . . . . . . . . . . . . . 84
Selecting the Boot Device for the Current Boot . . 84
Changing Boot Sequence for Future Boots . . . . 85
Booting to a USB Device . . . . . . . . . . . . . . 85
7
Clearing Forgotten Passwords . . . . . . . . 87
Clearing CMOS Settings . . . . . . . . . . . . . . . . . 89
Flashing the BIOS . . . . . . . . . . . . . . . . . . . . 89
8
Cleaning Your Computer . . . . . . . . . . . . . 91
Computer, Keyboard, and Monitor . . . . . . . . . 91
Floppy Drive . . . . . . . . . . . . . . . . . . . . 91
CDs and DVDs . . . . . . . . . . . . . . . . . . . 91
9
Troubleshooting . . . . . . . . . . . . . . . . . . . . 93
Solving Problems . . . . . . . . . . . . . . . . . . . . 93
Battery Problems . . . . . . . . . . . . . . . . . . 93
Drive Problems . . . . . . . . . . . . . . . . . . . 93
E-Mail and Internet Problems . . . . . . . . . . . 95
Keyboard Problems . . . . . . . . . . . . . . . . . 96
Lockups and Software Problems . . . . . . . . . . 96
Memory Problems . . . . . . . . . . . . . . . . . 98
Mouse Problems . . . . . . . . . . . . . . . . . . 99
Network Problems . . . . . . . . . . . . . . . . . 99
Power Problems . . . . . . . . . . . . . . . . . . 100
Printer Problems . . . . . . . . . . . . . . . . . . 101
Scanner Problems . . . . . . . . . . . . . . . . . 102
Sound Problems . . . . . . . . . . . . . . . . . . 103
10 Troubleshooting Tools . . . . . . . . . . . . . . 105
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 105
Diagnostic Light Codes Before POST . . . . . . . 105
Diagnostic Light Codes During POST . . . . . . . 108
Power Lights . . . . . . . . . . . . . . . . . . . . . . 113
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . 115
Error Messages . . . . . . . . . . . . . . . . . . . . . 116
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 123
When to Use the Dell Diagnostics . . . . . . . . . 123
Starting the Dell Diagnostics From Your Hard Drive 124
Starting the Dell Diagnostics From the Drivers and Utilities Media
124
Dell Diagnostics Main Menu . . . . . . . . . . . . 125
11 Reinstalling Software . . . . . . . . . . . . . . 129
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 129
What Is a Driver? . . . . . . . . . . . . . . . . . . 129
Identifying Drivers . . . . . . . . . . . . . . . . . 129
Reinstalling Drivers and Utilities . . . . . . . . . . 130
Troubleshooting Software and Hardware Problems in the Microsoft®
Windows® XP and Microsoft Windows Vista™ Operating Systems
131
Restoring Your Operating System . . . . . . . . . . . . 132
Using Microsoft Windows System Restore . . . . 132
Using Dell™ PC Restore and Dell Factory Image Restore 134
Using the Operating System Disc . . . . . . . . . 137
12 Adding and Replacing Parts . . . . . . . . . 139
Before You Begin . . . . . . . . . . . . . . . . . . . . 139
Recommended Tools . . . . . . . . . . . . . . . . 139
Turning Off Your Computer . . . . . . . . . . . . . 139
Before Working Inside Your Computer . . . . . . . 140
Removing the Computer Cover and Front Panel . . . . 141
Removing the Computer Cover . . . . . . . . . . . 141
Removing the Front Panel . . . . . . . . . . . . . 143
Replacing the Front Panel and Computer Cover . . . . 144
Replacing the Front Panel . . . . . . . . . . . . . 144
Replacing the Computer Cover . . . . . . . . . . . 145
I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . 146
I/O-Panel Components . . . . . . . . . . . . . . . 147
Removing the I/O Panel . . . . . . . . . . . . . . 148
Replacing the I/O Panel . . . . . . . . . . . . . . 149
Processor . . . . . . . . . . . . . . . . . . . . . . . . 150
Removing the Processor . . . . . . . . . . . . . . 150
Installing the Processor . . . . . . . . . . . . . . 154
Power Supply . . . . . . . . . . . . . . . . . . . . . . 160
DC Connector Pin Assignments . . . . . . . . . . 160
Replacing the Power Supply . . . . . . . . . . . . 169
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 169
About the Battery . . . . . . . . . . . . . . . . . . 169
Removing the Battery . . . . . . . . . . . . . . . 170
Replacing the Battery . . . . . . . . . . . . . . . 171
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 172
Fully Buffered DIMM (FBD) Memory Overview . . 173
Memory Installation . . . . . . . . . . . . . . . . 173
Addressing Memory With 4-GB or Greater Configurations (32-bit
Operating Systems Only) . . . . . . . . . . . . . . 174
Removing Memory Without Memory Riser Cards . 175
Memory Installation (With Optional Memory Riser Cards) 179
Installing Memory (With Optional Memory Riser Cards) 180
Removing Memory (With Optional Memory Riser Cards) 187
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Expansion Card Support . . . . . . . . . . . . . . 194
Installing an Expansion Card . . . . . . . . . . . . 195
Removing an Expansion Card . . . . . . . . . . . 202
Removing a PCI Express Graphics Card from an SLI Configuration
208
Installing PCI Express Graphics Cards in a Dual Configuration
215
Removing the Optional Graphics Riser Card . . . . 223
Replacing the Optional Graphics Riser Card . . . . 225
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 225
General Drive Installation Guidelines . . . . . . . 227
Controller Card Data Cable Connectors . . . . . . 230
Hard Drive . . . . . . . . . . . . . . . . . . . . . 230
Removing a Hard Drive (Hard Drive Bays 1-4) . . . 230
Installing a Hard Drive (Hard Drive Bays 1-4) . . . 235
Removing a Fifth SATA Hard Drive (Optional) . . . 239
Installing a Fifth SATA Hard Drive (Optional) . . . 242
Drive Panels . . . . . . . . . . . . . . . . . . . . 246
Removing a Drive-Panel Insert . . . . . . . . . . 247
Replacing a Drive-Panel Insert . . . . . . . . . . 249
Replacing the Drive Panel . . . . . . . . . . . . . 249
Floppy Drive . . . . . . . . . . . . . . . . . . . . 251
Installing a Floppy Drive . . . . . . . . . . . . . . 254
Media Card Reader . . . . . . . . . . . . . . . . 258
Installing a Media Card Reader . . . . . . . . . . 261
Optical Drive . . . . . . . . . . . . . . . . . . . . 265
System Board . . . . . . . . . . . . . . . . . . . . . . 271
Removing the System Board . . . . . . . . . . . . 271
Replacing the System Board . . . . . . . . . . . . 277
13 Getting Help . . . . . . . . . . . . . . . . . . . . . . 281
Obtaining Assistance . . . . . . . . . . . . . . . . . . 281
Technical Support and Customer Service . . . . . 282
Online Services . . . . . . . . . . . . . . . . . . . 282
AutoTech Service . . . . . . . . . . . . . . . . . . 283
Automated Order-Status Service . . . . . . . . . 283
Problems With Your Order . . . . . . . . . . . . . . . . 283
Product Information . . . . . . . . . . . . . . . . . . . 283
Returning Items for Warranty Repair or Credit . . . . . 284
Before You Call . . . . . . . . . . . . . . . . . . . . . 284
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 287
14 Appendix . . . . . . . . . . . . . . . . . . . . . . . . 289
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 289
FCC Class B . . . . . . . . . . . . . . . . . . . . . 289
Glossary 291
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?
Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• Desktop System Software (DSS)
Drivers and Utilities Disc
Documentation and drivers are already
installed on your computer. You can use
the Drivers and Utilities disc to reinstall
drivers (see "Reinstalling Drivers and
Utilities" on page 130), or to run the Dell
Diagnostics (see "Dell Diagnostics" on
page 123).
Documentation and drivers are already
installed on your computer. You can use
the Drivers and Utilities disc to reinstall
drivers or to access your documentation.
Readme files may be included on your
Drivers and Utilities disc to provide last-
minute updates about technical changes
to your computer or advanced technical-
reference material for technicians or
experienced users.
NOTE: Drivers and documentation updates
can be found at support.dell.com.
• How to set up my computer
• How to care for my computer
• Basic troubleshooting information
• How to run the Dell Diagnostics
• How to set up a printer
• How to open my computer
Quick Reference Guide
NOTE: This document may be optional and
may not ship with your computer.
NOTE: This document is available as a PDF
at support.dell.com.
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Dell™ Product Information Guide
What Are You Looking For?
Find It Here
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft® Windows®
License
These labels are located on your
computer.
• Use the Service Tag to identify your
computer when you use
support.dell.com or contact support.
• Enter the Express Service Code to direct
your call when contacting support.
NOTE: As an increased security measure,
the newly designed Microsoft Windows
license label incorporates a missing portion
or "hole" to discourage removal of the label.
What Are You Looking For?
Find It Here
• Solutions — Troubleshooting hints and
tips, articles from technicians, and
online courses, frequently asked
questions
• Community — Online discussion with
other Dell customers
• Upgrades — Upgrade information for
components, such as memory, the hard
drive, and the operating system
• Customer Care — Contact information,
service call and order status, warranty,
and repair information
• Service and support — Service call
status and support history, service
contract, online discussions with
technical support
• Dell Technical Update Service —
Proactive e-mail notification of software
and hardware updates for your computer
• Reference — Computer documentation,
details on my computer configuration,
product specifications, and white papers
• Downloads — Certified drivers, patches,
and software updates
Dell Support Website — support.dell.com
NOTE: Select your region or business
segment to view the appropriate support
site.
• Desktop System Software (DSS) — If
you reinstall the operating system for
your computer, you should also reinstall
the DSS utility. DSS provides critical
updates for your operating system and
support for processors, optical drives,
USB devices, and so on. DSS is
necessary for correct operation of your
Dell computer. The software
automatically detects your computer
and operating system and installs the
updates appropriate for your
configuration.
To download Desktop System Software:
1 Go to support.dell.com, select your
region or business segment, and enter
your Service Tag.
2 Select Drivers & Downloads and click
Go.
3 Click your operating system and search
for the keyword Desktop System
Software.
NOTE: The support.dell.com user interface
may vary depending on your selections.
What Are You Looking For?
Find It Here
• How to use Microsoft Windows Vista™
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support
1 Click the Windows Vista Start button
, and then click Help and Support.
2 In Search Help, type a word or phrase
that describes your problem, and then
press or click the magnifying
glass.
3 Click the topic that describes your
problem.
4 Follow the instructions on the screen.
• How to reinstall my operating system
Operating System Disc
NOTE: The Operating System disc may be
optional and may not ship with your
computer.
The operating system is already installed
on your computer. To reinstall your
operating system, use the Operating
System disc (see "Reinstalling Windows
XP or Windows Vista" on page 137).
After you reinstall your operating system,
use the Drivers and Utilities disc to
reinstall drivers for the devices that came
with your computer.
Your operating system product key label is
located on your computer.
NOTE: The color of your disc varies based
on the operating system you ordered.
What Are You Looking For?
Find It Here
• How to use Linux
• E-mail discussions with users of Dell
Precision™ products and the Linux
operating system
• Additional information regarding Linux
and my Dell Precision computer
Dell Supported Linux Sites
• Linux.dell.com
• Lists.us.dell.com/mailman/listinfo/linux-
precision
What Are You Looking For?
Find It Here
About Your Computer
1-3
5.25-inch drive
bays
Can hold an optical drive, Media Card Reader, floppy drive,
or SATA hard drive in a 5.25-inch drive bay carrier.
The hard-drive carrier is only for use in the 5.25-inch drive
bays. The floppy drive/Media Card Reader and hard drive
carriers are not interchangeable.
4
5.25-inch drive
bay with special
3.5-inch drive
panel plate
Can hold an optical drive, Media Card Reader, floppy drive,
or SATA hard drive in a 5.25-inch drive bay carrier. The drive-
panel plate shown here is only for use with a floppy drive or
Media Card Reader; it can be installed in front of any of the
four 5.25-inch drive bays. For more information, see "Drive
Panels" on page 246.
The hard-drive carrier is only for use in the 5.25-inch drive
bays. The floppy drive/Media Card Reader and hard drive
carriers are not interchangeable.
5
hard-drive
activity light
The hard drive light is on when the computer reads data from
or writes data to the hard drive. The light might also be on
when a device, such as your optical drive, is operating.
6
IEEE 1394
connector
Use the IEEE 1394 connector for high-speed data devices
such as digital video cameras and external storage devices.
7
USB 2.0
connectors (2)
Use the front USB connectors for devices that you connect
occasionally, such as flash memory keys, cameras, or
bootable USB devices.
It is recommended that you use the back USB connectors for
devices that typically remain connected, such as printers
and keyboards.
8
power button,
power light
Press the power button to turn on the computer. The light in
the center of this button indicates power state. See "Controls
and Lights" on page 32 for more information.
NOTICE: To avoid losing data, do not use the power
button to turn off the computer. Instead, perform an
operating system shutdown.
9
network link light
The network link light is on when a good connection exists
between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps)
network and the computer.
10
diagnostic lights
(4)
Use these lights to help you troubleshoot a computer
problem based on the diagnostic code. For more information,
see "Diagnostic Lights" on page 105.
About Your Computer
23
Back View of the Computer
CAUTION: Ensure that none of the system air vents are blocked. Blocking them
would cause serious thermal problems.
11
microphone
connector
Use the microphone connector to attach a personal
computer microphone for voice or musical input into a sound
or telephony program.
12
headphone
connector
Use the headphone connector to attach headphones.
1
power connector
Insert the power cable.
2
card slots
Slots 2-6 support full-length cards. This includes one PCI, two
PCI Express 2.0 x16, and two PCI-X slots.
Slots 1 and 7 support half-length cards. This includes one PCI
Express x8 (wired as x4) and one PCI-X slot.
3
back panel
connectors
Plug USB, audio, and other devices into the appropriate
connector (see "Back Panel Connectors" on page 24 for more
information.
1
3
2
About Your Computer
Back Panel Connectors
1
parallel connector
Connect a parallel device, such as a printer, to the parallel
connector. If you have a USB printer, plug it into a USB
connector.
NOTE: The integrated parallel connector is automatically
disabled if the computer detects an installed card containing a
parallel connector configured to the same address. For more
information, see "System Setup Options" on page 75.
2
mouse connector
Plug a standard PS/2 mouse into the green mouse connector.
Turn off the computer and any attached devices before you
connect a mouse to the computer. If you have a USB mouse,
plug it into a USB connector.
3
IEEE 1394
connector
Use the IEEE 1394 connector for high-speed data devices such
as digital video cameras and external storage devices.
4
line-in connector
Use the blue line-in connector to attach a playback device
such as an MP3 player, CD drive, or VCR. On computers with a
sound card, use the connector on the card.
5
line-out connector
Use the green line-out connector to attach most speakers with
integrated amplifiers.
On computers with a sound card, use the connector on the
card.
1
2
3
4
5
6
7
8
9
10
11
About Your Computer
25
6
link integrity light
Green — A good connection exists between a 10-Mbps
network and the computer
Orange — A good connection exists between a 100-Mbps
network and the computer
Yellow — A good connection exists between a 1000-Mbps (or
1-Gbps) network and the computer
Off — The computer is not detecting a physical connection to
the network
7
network adapter
connector
To attach your computer to a network or broadband device,
connect one end of a network cable to either a network jack or
your network or broadband device. Connect the other end of
the network cable to the network adapter connector on your
computer. A click indicates that the network cable has been
securely attached.
Do not plug a telephone cable into the network connector.
On computers with an additional network connector card, use
the connectors on the card and on the back of the computer
when setting up multiple network connections (such as a
separate intra- and extranet).
It is recommended that you use Category 5 wiring and
connectors for your network. If you must use Category 3
wiring, force the network speed to 10 Mbps to ensure reliable
operation.
8
network activity
light
Flashes a yellow light when the computer is transmitting or
receiving network data. A high volume of network traffic may
make this light appear to be in a steady "on" state.
9
serial connectors
(2)
Connect a serial device, such as a handheld device, to the
serial port. If necessary, the address for this port can be
modified through system setup (see "System Setup" on
page 75).
10
keyboard
connector
If you have a standard PS/2 keyboard, plug it into the purple
keyboard connector. If you have a USB keyboard, plug it into a
USB connector.
11
USB 2.0
connectors (5)
It is recommended that you use the front USB connectors for
devices that you connect occasionally, such as flash memory
keys, cameras, or bootable USB devices.
Use the back USB connectors for devices that typically remain
connected, such as printers and keyboards.
About Your Computer
Inside View
1
power supply
2
hard drive bay
3
memory shroud
NOTICE: The memory shroud holds
the (optional) memory riser cards in
place; its thumbscrews must be
sufficiently tight in order to secure the
risers and to avoid damage.
4
5.25-inch drive bay
5
5.25-inch drive bay with 3.5-inch drive panel
plate
1
2
3
7
4
5
6
About Your Computer
27
System Board Components
6
card fan
7
front fan
5
4
1
}
}
3
6
7
9
8
10
11
12
13
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
2
14
About Your Computer
Cable Colors
1
primary processor connector
(CPU_0)
16
hard drive fan (FAN_HDD)
2
secondary processor connector
(CPU_1)
17
secondary hard drive fan (FAN_HDD2)
3
front fan connector (FAN_FRONT)
18
floppy drive (DSKT)
4
card cage fan (FAN_CCAG)
19
front panel connector (FRONTPANEL)
5
internal speaker connector
(INT_SPKR)
20
front panel 1394 connector (FP1394)
6
power connector (POWER2)
21
chassis intrusion header (INTRUDER)
7
USB (INT_USB)
22
PCI-X card slot (SLOT7_PCIX)
8
auxiliary hard drive LED (AUX_LED)
23
PCI-X card slot (SLOT6_PCIX)
9
password jumper (PSWD)
24
PCI-X card slot (SLOT5_PCIX)
10
auxiliary power LED (AUX_PWR)
25
PCI Express 2.0 x16 card slot
(SLOT4_PCI e2x16)
11
SATA connectors for hard drives or
optical drives (SATA_0, SATA_1,
SATA_2)
26
PCI slot (SLOT3_PCI)
12
main power connector (POWER1)
27
PCI Express 2.0 x16 card slot
(SLOT2_PCI e2x16)
13
battery socket (BATTERY)
28
PCI Express x8 card slot, wired as x4
(SLOT1_PCIE)
14
RTC reset jumper (RTCRST)
29
memory fan connector (FAN_MEM)
15
hard drive connectors for SAS or
SATA hard drives (HDD_0, HDD_1,
HDD_2), HDD_3
30
memory module connectors
DIMM_1-8)
Device
Color
SATA hard drive
blue cable
Floppy drive
black pull tab
Optical drive
orange cable
front panel
yellow pull tab
About Your Computer
29
Specifications
NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click Start→ Help and Support and select the
option to view information about your computer.
Processor
Processor type
Dual-Core Intel® Xeon® Processor 5200
series
Quad-Core Intel® Xeon® Processor 5400
series
Internal cache
Dual-Core Intel® Xeon® Processor 5200
series - 6 MB
Quad-Core Intel® Xeon® Processor 5400
series - 12 MB
External bus frequency
1333- or 1600-MHz data rate
Memory
Memory module connectors
8 (16 with optional memory riser)
Memory module capacities
512-MB or 1-, 2-, or 4-GB ECC
Memory type
667- or 800-MHz fully-buffered DDR2
SDRAM fully-buffered DIMMs (FBDs)
NOTICE: Full-length heat spreaders
(FLHS) are required for all memory.
Minimum memory
1 GB
Maximum memory
64 GB with optional memory riser cards
32 GB standard
BIOS address
F0000h
System Information
System chipset
Intel 5400
Data bus width
64 bits
DRAM bus width
Quad-channel fully-buffered DIMM
Processor address bus width
38 Bits
About Your Computer
Flash EPROM
8 Mbit
Graphics bus
Two PCI Express 2.0 x16 slots
Expansion
Card support
Center five connector slots support full-
length cards.
The connector slots on either side (one x8
PCI Express slot (wired as x4) and one PCI-
X card) support half-length cards.
Cards supported
PCI 2.3
PCI Express 1.0A
PCI Express 2.0 x16
PCI-X 2.0A
PCI
connector
one
connector size
120 pins
connector data width (maximum)
32 bits
bus transfer rate
133 MB/s
PCI-X
connectors
three
connector size
188 pins
connector data width (maximum)
64 bits
bus transfer rate
800 MB/s
PCI Express x8 (wired as x4)
connectors
one x8 (support x8, x4, and x1 modes/cards;
maximum x4 link width)
connector size
98 pins
connector data width (maximum)
4 PCI Express lanes
bus transfer rate
2.5 GB/s/lane/direction (raw bandwidth)
PCI Express 2.0 x16
System Information (continued)
About Your Computer
31
connector
two x16 slots (support x16, x8, x4 and x1
modes/cards)
connector size
164 pins
connector data width (maximum)
16 PCI Express lanes
bus transfer rate
5.0 GB/s/lane/direction (raw bandwidth)
Ports and Connectors
External connectors:
Serial
two 9-pin connectors; 16550C-compatible
Parallel
25-hole connector (bidirectional)
IEEE 1394
one front-panel, 6-pin connector and one
rear panel, 6-pin connector
Network adapter
RJ45 connector
PS/2 (keyboard and mouse)
two 6-pin mini-DIN
USB
two front-panel and five back-panel USB
2.0–compliant connectors
Audio
two front-panel connectors for microphone
and headphones;
two back-panel connectors for line-in and
line-out
System board connectors:
Floppy drive
34-pin connector
SAS/Serial ATA HDD
four 7-pin connectors
Serial ATA
three 7-pin connectors
Internal USB
one 10-pin connector for optional Media
Card Reader (3.5-inch bay device or secure
boot device)
Video
Video type
PCI Express 2.0 x16 (two slots)
Expansion
About Your Computer
Audio
Audio type
High Definition Audio CODEC and
Azalia/High Definition digital controller
Stereo conversion
24-bit analog-to-digital; 24-bit digital-to-
analog
Drives
Externally accessible
four 5.25-inch universal drive bays (can
support 3.5-inch devices)
Internally accessible
four 3.5-inch hard-drive bays
Key Combinations
starts embedded system setup (during start-up
only)
or
starts the Boot Device menu (during start-up
only)
launches the utility partition (if installed)
during start-up
runs onboard diagnostics
Controls and Lights
Power control
Front panel: push button
Power light
Front panel:
green light—blinking green in sleep state;
solid green for power-on state
amber light—blinking amber indicates that
an internal power problem might exist; solid
amber indicates that a device may be
malfunctioning or incorrectly installed (see
"Power Problems" on page 100)
About Your Computer
33
Hard-drive access light
Front panel:
green light—on when the computer reads
data from or writes data to the hard drive; the
light may also be on when a device such as
the optical drive is operating
Link integrity lights
Back panel: green light for 10-Mb operation;
orange light for 100-Mb operation; yellow
light for a 1000-Mb (1-Gb) operation
Front panel: displays solid green when a
network connection is present
Activity light
Back panel: yellow blinking light when there
is network activity
Diagnostic lights
Front panel: four lights (see "Diagnostic
Lights" on page 105)
Standby power light
System AUX_PWR on the system board
Power
DC power supply
Wattage
1000 W
Heat dissipation
1250W or 4265 BTU/hour (system with
power supply)
NOTE: Heat dissipation is calculated based
upon the power supply wattage rating.
Voltage
auto-sensing power supply—90 V to 265 V
at 50/60 Hz
Backup battery
3-V CR2032 lithium coin cell
Physical
Height
22.3 in (56.6 cm)
Width
With stand: 12.8 in (32.5 cm)
Without stand: 8.5 in (21.6 cm)
Depth
21.2 in (53.8 cm)
Controls and Lights
About Your Computer
Approximate minimum
weight
55 lb (24.9 kg)
CAUTION: Your computer is heavy and can be
difficult to maneuver. Seek assistance before
attempting to lift, move, or tilt it; this computer
requires a two-man lift. Always lift correctly to
avoid injury; avoid bending over while lifting.
See your Product Information Guide for other
important safety information.
Environmental
Temperature range
Operating
10° to 35°C (50° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum)
Operating
20% to 80% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment)
Operating
5 to 350 Hz at 0.0002 G2/Hz
Storage
5 to 500 Hz at 0.001 to 0.01 G2/Hz
Maximum shock
Operating
40 G +/- 5% with pulse duration of 2 msec
+/- 10% (equivalent to 20 in/sec [51
cm/sec])
Storage
105 G +/- 5% with pulse duration of 2 msec
+/- 10% (equivalent to 50 in/sec [127
cm/sec])
Altitude (maximum)
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Physical
LegacySelect Technology Control
LegacySelect technology control offers legacy-full, legacy-reduced, or legacy-
free solutions based on common platforms, hard-drive images, and help desk
procedures. Control is provided to the administrator through system setup,
Dell OpenManage™ IT Assistant, or Dell custom factory integration.
LegacySelect allows administrators to electronically activate or deactivate
connectors and media devices that include serial and USB connectors, a
parallel connector, a floppy drive, PCI slots, and a PS/2 mouse. Connectors
and media devices that are deactivated make resources available. You must
restart the computer to effect the changes.
Manageability
Alert Standard Format
Alert Standard Format (ASF) is a DMTF management standard that specifies
"pre-operating system" or "operating system-absent" alerting techniques. The
standard is designed to generate an alert on potential security and fault
conditions when the operating system is in a sleep state or the computer is
powered down. ASF is designed to supersede previous operating system-absent
alerting technologies.
Your computer supports the following ASF alerts:
For more information about Dell's ASF implementation, see the ASF User's
Guide and the ASF Administrator's Guide, which are available on the Dell
Support website at support.dell.com.
Alert
Description
Chassis: Chassis Intrusion
- Physical Security
Violation/ Chassis
Intrusion - Physical
Security Violation Event
Cleared
The computer chassis has been opened or the
chassis intrusion alert has been cleared.
Boot: Failure to Boot to
BIOS
The BIOS did not complete loading upon
initiation.
Password: System Password
Violation
The system password is invalid (alert occurs
after three failed attempts).
CPU: CPU DOA Alert/CPU DOA
Alert Cleared
The processor is not functioning.
Heartbeats: Entity Presence Periodic heartbeats have been transmitted to
verify system presence.
Temperature: Generic
Critical Temperature
Problem
The computer temperature is out of limits.
Voltage: Generic Critical
Voltage Problem
The voltage from integrated voltage regulators
is out of limits.
Power Supply: Critical
Power Supply Problem
The computer power supply voltage is out of
limits.
Cooling Device: Generic
Critical Fan Failure
The fan speed (rpm) is out of limits.
Connectivity: Ethernet
Connectivity Enabled/
Ethernet Connectivity
Disabled
The Ethernet connectivity is enabled or the
Ethernet connectivity is disabled.
Dell OpenManage™ IT Assistant
IT Assistant configures, manages, and monitors computers and other devices
on a corporate network. IT Assistant manages assets, configurations, events
(alerts), and security for computers equipped with industry-standard
management software. It supports instrumentation that conforms to SNMP
and CIM industry standards.
Dell OpenManage Client instrumentation, which is based on CIM, is
available for your computer. For information on IT Assistant, see the Dell
OpenManage IT Assistant User’s Guide available on the Dell Support website
at support.dell.com.
Dell OpenManage Client Instrumentation
Dell OpenManage Client Instrumentation is software that enables remote
management programs, such as IT Assistant, to do the following:
•
Access information about your computer, such as how many processors it
has and what operating system it is running.
•
Monitor the status of your computer, such as listening for thermal alerts
from temperature probes or hard-drive failure alerts from storage devices.
•
Change the state of your computer, such as updating its BIOS or shutting
it down remotely.
A managed system is one that has Dell OpenManage Client Instrumentation
set up on a network that uses IT Assistant. For information about Dell
OpenManage Client Instrumentation, see the Dell OpenManage Client
Instrumentation User’s Guide available on the Dell Support website at
support.dell.com.
Power Management
Your computer can be set to use less power when you are not working. You
control the power usage through the operating system installed on your
computer and certain option settings in system setup (see "Power Management"
on page 37). These periods of reduced power are called "sleep modes."
NOTE: All components installed in the computer must support the hibernate and/or
standby mode feature(s) and have the appropriate drivers loaded to enter either of
these sleep modes. For more information, see the manufacturer’s documentation
for each component.
Standby. In this sleep mode, power is reduced or turned off for many
components. However, system memory remains active.
NOTE: Hibernate mode is only supported on computers with 4-GB of RAM or
less.
•
Hibernate. This sleep mode reduces power consumption to a minimum by
writing all data in system memory to a hard drive and then removing
system power. Waking up from this mode restarts the computer, and the
memory contents are restored. Operation then resumes where the
computer left off when it entered the hibernation mode.
•
Shutdown. This sleep mode removes all power from the computer except a
small auxiliary amount. As long as the computer remains connected to an
electrical outlet, it can be automatically or remotely started. For example,
the Auto Power On option in system setup (see "Power Management" on
page 37) allows the computer to automatically start at a specified time.
Also, your network administrator can remotely start your computer using a
power management event such as Remote Wake Up.
The following table lists the sleep modes and the methods you can use to wake
the computer from each mode.
Sleep Mode
Wake-Up Methods (Windows XP)
Standby
• Press the power button
• Auto power on
• Move or click the mouse
• Type on the keyboard
• USB device activity
• Power management event
Hibernate
• Press the power button
• Auto power on
• Power management event
Shutdown
• Press the power button
• Auto power on
• Power management event
NOTE: For more information on power management, see your operating system
documentation.
Hyperthreading and Multi-Core Technology
Hyperthreading is an Intel technology that can enhance overall computer
performance by allowing one physical processor to function as two logical
processors that are capable of performing certain tasks simultaneously. Multi-
core processors contain two or more physical computational units inside a
single CPU package, thereby increasing computing efficiency and multi-
tasking ability. Intel has implemented this technology in its Dual-Core and
Quad-Core processors. These processors have two and four computational
units respectively. It is recommended that you use the Microsoft Windows XP
Service Pack 1 (SP1) or higher or Windows Vista operating systems which are
optimized to take advantage of these technologies.
While many programs can benefit from hyperthreading and multi-core
technology, some programs may have not been optimized for them and may
require an update from the software manufacturer. Contact the software
manufacturer for updates and information about using hyperthreading or
multi-core technology with your software. To determine if your computer is
using hyperthreading technology, check the system setup option for
hyperthreading under the Performance tab (see "System Setup" on page 290).
About RAID Configurations
NOTE: RAID levels 5 and 10 are only available via an optional PCI Express RAID
controller card.
NOTE: RAID for SATA 1.0 is not supported.
This section provides an overview of the RAID configuration that you might
have selected when you purchased your computer. Although there are several
RAID configurations available in the computer industry for different types of
uses, Dell offers RAID level 0, RAID level 1, or, with an optional PCI Express
RAID controller, RAID level 5 or RAID level 10 on your Dell Precision
computer. A RAID level 0 configuration is recommended for high-
performance programs, and a RAID level 1 configuration is recommended for
users that desire a high level of data integrity. A RAID level 5 or a RAID level
10 configuration provides for both data integrity and higher access speeds.
NOTE: RAID levels do not represent a hierarchy. A RAID level 5 configuration is not
inherently better or worse than a RAID level 0 configuration.
The RAID controller on your computer can only create a RAID level 0
configuration using two to four physical drives. A RAID level 5 or 10 array
(only available with the optional PCI Express RAID controller) must be made
up of three or four drives.
All drives must be the same type of drive; SAS and SATA drives cannot be
mixed in a RAID array. The drives should also be the same size to ensure that
the larger drive does not contain unallocated (and therefore unusable) space.
NOTE: RAID levels do not represent a hierarchy. A RAID level 10 configuration is
not inherently better or worse than a RAID level 0 configuration.
RAID Level 0
RAID level 0 uses a storage technique known as "data striping" to provide a
high data access rate. Data striping is a method of writing consecutive
segments—or stripes—of data sequentially across the physical drives to create
a large virtual drive. Data striping allows one of the drives to read data while
the other drive is searching for and reading the next block.
Another advantage of a RAID level 0 configuration is that it utilizes the full
capacities of the drives. If you have two 120-GB drives installed, you have 240
GB on which to store data.
hard drive 1
segment 1
segment 3
segment 5
hard drive 2
segment 2
segment 4
segment 6
SATA RAID
configured for
RAID level 0
NOTICE: Because RAID level 0 provides no data redundancy, if one drive fails, then
the data on the other drive is also inaccessible. Therefore, ensure that you perform
regular backups when you use a RAID level 0 configuration.
RAID Level 1
RAID level 1 uses a data-redundancy storage technique known as "mirroring."
When data is written to the primary drive, the data is then duplicated—or
mirrored—on the other drive. A RAID level 1 configuration sacrifices high-
data access rates for its data redundancy advantages.
If a drive failure occurs, subsequent read and write operations are directed to
the surviving drive. A replacement drive can then be rebuilt using the data
from the surviving drive. Also, because data is duplicated on both drives, two
120-GB RAID level 1 drives collectively have a maximum of 120-GB on which
to store data.
RAID Level 5
NOTE: RAID levels 5 and 10 are only available via an optional PCI Express RAID
controller card.
hard drive 1
segment 1
segment 2
segment 3
hard drive 2
segment 4
segment 5
segment 6
segment 1 duplicated
segment 2 duplicated
segment 3 duplicated
segment 4 duplicated
segment 5 duplicated
segment 6 duplicated
SATA RAID
configured for
RAID level 1
RAID level 5 uses a data-staging storage technique known as "parity
checking." When a block of data is written to the RAID configuration, it is
striped across all of the drives in the RAID array except for one drive, to which
is written parity data. The parity data is information that allows for the entire
block of striped data to be calculated if one of the drives fails.
Since parity data is fairly small when compared to the size of the actual stored
data, the equivalent of one hard drive can serve as a parity drive for any
number of data-storing hard drives. However, not all of the parity data is put
on the same drive. Instead, with each new block of data written to the RAID
configuration, the different drives alternately act as either data-storing or
parity drives.
Because data is striped across the RAID configuration, as it is in a RAID 0
configuration, it can be quickly accessed. Also, because of the parity data, if
only a single drive fails, that drive can be rebuilt using the parity data on the
other drives. The amount of storage space available to three 120-GB RAID
level 5 drives is 240-GB on which to store data, since the equivalent of one
drive is set aside for parity data. A minimum of three drives is required to
create a RAID level 5 configuration.
hard drive 1
half of data block 1
parity data for block 2
half of data block 3
parity data for block 4
half of data block 5
half of data block 6
serial ATA RAID
configured for
RAID level 5
parity data for block 1
half of data block 2
half of data block 3
half of data block 4
parity data for block 5
half of data block 6
half of data block 1
half of data block 2
parity data for block 3
half of data block 4
half of data block 5
parity data for block 6
hard drive 2
hard drive 3
RAID Level 10
NOTE: RAID levels 5 and 10 are only available via an optional PCI Express RAID
controller card.
RAID level 10 uses a combination of striping and mirroring methods. It
requires four drives. The drives are broken up into mirroring pairs and then
the data that is written to the RAID configuration is striped across all four
drives. Data can be accessed quickly, due to the striping of data, however each
piece of data is duplicated on another drive, for redundancy purposes.
If a drive failure occurs, subsequent read and write operations are directed to
the other surviving drives. A replacement drive can then be rebuilt using the
data from the surviving drives. Also, because data is duplicated on the primary
and additional drives, four 120-GB RAID level 1 drives collectively have a
maximum of 240-GB on which to store data.
hard drive 1
segment 1
segment 2
segment 3
hard drives 2, 3, and 4
segment 4
segment 5
segment 6
segment 1 striped across 4 drives
segment 2 striped across 4 drives
segment 3 striped across 4 drives
segment 4 striped across 4 drives
segment 5 striped across 4 drives
segment 6 striped across 4 drives
SATA RAID
configured for
RAID level 10
Configuring Your Computer for RAID
At some point you may want to configure your computer for RAID if you did
not select a RAID configuration when you purchased your computer. You
must have at least two hard drives installed in your computer to set up a
RAID configuration. For instructions on how to install a hard drive, see
"Installing a Hard Drive (Hard Drive Bays 1-4)" on page 235.
RAID Configuration Utility
Entering the RAID Configuration Utility
1
Boot the system.
2
Press during POST when prompted.
If you wait too long and the operating system logo appears, continue to
wait until the operating system completes bootup. Then restart your
system and try again.
The Configuration Utility menu screen displays.
Navigating Within the Configuration Utility
Configuration screens are organized in a hierarchical fashion. Navigational
hints are displayed at the bottom of each screen. Online help is also available
in this utility.
RAID Configuration and Management
In order to access any of the integrated RAID (IR) configuration and
management screens, select RAID Properties on the Adapter Properties
screen. From here you can create a new RAID volume and view or manage
existing RAID volumes.
•
If no RAID volumes are currently configured, you are prompted to create a
RAID virtual disk (a RAID volume).
•
If at least one RAID volume is currently configured, any existing RAID
volumes are displayed for management purposes.
NOTE: Dell recommends backing up your data prior to adding or updating
configurations.
It is important to exit the RAID Configuration Utility properly, because some
changes take effect only when you exit. From the Adapter List, press
to exit. In addition, a similar exit screen appears when you exit most other
screens, and it can be used to save settings.
Performing Configuration Tasks
NOTICE: You will lose any data on your hard drives when you create a RAID
configuration using the following procedures. Back up data that you want to keep
before continuing.
NOTE: Your RAID array cannot exceed 2 Terabytes in size. Any space beyond the 2-
Terabyte limitation will not be usable.
The two options for creating a new RAID volume are Create IM Volume and
Create IS Volume. IM stands for integrated mirroring. IS stands for integrated
striping. Additional information is available on the configuration screen.
Creating a RAID Level 0 Configuration
NOTE: RAID 0 does not provide any data protection in the event of hard drive
failure. It is primarily used to increase performance.
NOTE: Once the number of hard drives in a RAID volume (virtual disk) is set, it
cannot be changed.
Follow these steps to create a RAID 0 volume on a SAS 6/iR controller that
does not currently have a RAID volume configured.
1
Select a controller from the Adapter List in the Configuration Utility.
2
Select the RAID Properties option.
3
Select Create IS Volume when you are prompted to create either an IS
(striped) RAID volume or an IM (mirrored) RAID volume.
The next screen shows a list of hard drives that can be added to a RAID
volume.
4
Move the cursor to the RAID Disk column. To add a hard drive to the
RAID volume, change “No” to “Yes” by pressing the <+>, <->, or space
bar. As hard drives are added, the Virtual Disk Size field changes to reflect
the new size of the RAID volume.
NOTICE: All data will be lost upon creation of the RAID volume. Dell
recommends backing up your data before performing these steps.
When creating an IS (striped) RAID volume:
•
All drives must be either Dell compliant SAS or SATA hard drives.
•
SAS and SATA hard drives cannot be used in the same RAID volume.
•
Drives must have 512 byte blocks and must not have removable
media.
•
There can be at minimum of 2 and a maximum of 4 hard drives in a
RAID volume.
5
Press and then select Save changes when the RAID volume has been
fully configured.
6
Exit this menu to save the changes. The Configuration Utility will pause
while the RAID volume is being created.
Creating a RAID Level 1 Configuration
Follow these steps to create a RAID 1 volume on a SAS 6/iR controller that
does not currently have a RAID volume configured.
1
Select a controller from the Adapter List in the Configuration Utility.
2
Select the RAID Properties option.
3
Select Create IM Volume when you are prompted to create either an IS
(striped) RAID volume or an IM (mirrored) RAID volume.
The next screen shows a list of hard drives that can be added to a RAID
volume.
4
Move the cursor to the RAID Disk column. To add a hard drive to the
RAID volume, change “No” to “Yes” by pressing the <+>, <->, or space
bar. As hard drives are added, the Virtual Disk Size field changes to reflect
the new size of the RAID volume.
NOTICE: All data will be lost upon creation of the RAID volume. Dell
recommends backing up your data before performing these steps.
When creating an IM (mirrored) RAID volume:
•
All drives must be either Dell compliant SAS or SATA hard drives.
•
SAS and SATA hard drives cannot be used in the same RAID volume.
Drives must have 512 byte blocks and must not have removable
media.
•
There can only be 2 hard drives per RAID volume.
5
Press and then select Save changes when the RAID volume has been
fully configured.
6
Exit this menu to save the changes. The Configuration Utility will pause
while the RAID volume is being created.
NOTE: RAID 1 provides protection against the failure of a single hard drive. When a
hard drive fails, it can be replaced and the data re-mirrored to another hard drive,
maintaining data integrity.
Creating a Second RAID Volume
The SAS 6/iR controller supports two active RAID volumes. If one RAID
volume is already configured, follow these steps to add a second RAID
volume:
1
Select a controller from the Adapter List in the Configuration Utility.
2
Select the RAID Properties option to display the current RAID volume.
3
Press to create a new RAID volume.
4
Continue to create a second RAID volume, either RAID level 0 or RAID
level 1.
Viewing RAID Volume Properties
Follow these steps to view the properties of RAID level 1 and RAID level 0
configurations:
1
Select a controller from the Adapter List in the Configuration Utility.
2
Select the RAID Properties option to display the current RAID volume.
3
Press to view the next RAID volume if more than one RAID
volume is configured.
4
Press when the Manage Virtual Disk item is selected to manage
the current RAID volume.
Synchronizing a RAID Volume (Virtual Disk)
When a RAID volume is synchronized, the firmware synchronizes the data on
the secondary hard drive(s) with the data on the primary hard drive of the
RAID level 1 volume. Follow these steps to start synchronization for a RAID
level 1 volume:
1
Select Synchronize Virtual Disk.
2
Press Y to start the synchronization or N to cancel it.
Activating a RAID Volume
A RAID volume can become inactive if, for example, it is removed from one
SAS 6/iR controller or computer and moved to another one. The Activate
Virtual Disk option allows you to reactivate an inactive RAID volume that
has been added to a system. This option is only available when the selected
RAID volume is currently inactive.
1
Select Activate Virtual Disk.
2
Press Y to proceed with the activation or press N to abandon it.
After a pause, the RAID volume will become active.
NOTE: Activation of migrated RAID volume is only supported when the migrated
RAID volume is in an optimal state and contains all the installed hard drives.
Deleting a RAID Volume
NOTICE: Before deleting a RAID volume, be sure to back up all data on the RAID
volume that you want to keep.
Follow these steps to delete a selected RAID volume:
1
Select Delete Virtual Disk.
2
Press Y to delete the RAID volume or press N to cancel the deletion.
After a pause, the RAID volume will be deleted.
NOTICE: If the hard drives of a RAID volume are removed and the RAID volume’s
configuration is subsequently deleted from the SAS 6/iR controller, the hard drives
show up only as simple drives with no RAID association if they are placed back onto
the same SAS 6/iR controller. Once the RAID volume is removed from a SAS 6/iR
controller using the RAID Configuration Utility (regardless of whether the hard
drives are present), the RAID volume cannot be restored.
Replacing and Rebuilding a Degraded RAID Volume
In the event of a hard drive failure in a RAID level 1 volume, you will need to
replace the hard drive and resynchronize the RAID volume.
1
Replace the failed drive with a new drive of the same type and capacity (or
larger capacity).
2
Check your management application or the RAID Configuration Utility
(Ctrl-C) to ensure synchronization started automatically.
NOTE: Proceed to step 3 only if synchronization does not begin automatically.
3
Enter the RAID Configuration Utility (Ctrl-C).
4
From the Adapter List screen, select the controller that contains the
degraded RAID volume.
5
From the Adapter Properties screen, select RAID Properties.
6
Press until the degraded RAID level 1 volume is in view, then
select Manage Virtual Disk.
The screen shows the RAID volume with a status of “Degraded”.
7
Select Add Secondary Disk and select a drive from the list of available
drives.
The new hard drive automatically begins to sync with the drive of the
degraded RAID level 1 volume.
Setting Up Your Computer
51
4
Setting Up Your Computer
Installing Your Computer in an Enclosure
Installing your computer in an enclosure can restrict the airflow and impact
your computer’s performance, possibly causing it to overheat. Follow the
guidelines below when installing your computer in an enclosure:
NOTICE: The operating temperature specifications indicated in this manual
reflects the maximum ambient operating temperature. The room ambient
temperature needs to be a consideration when installing your computer in an
enclosure. For example, if the ambient room temperature is at 25°C (77°F),
depending on your computer’s specifications, you only have 5° to 10°C (9° to 18°F)
temperature margin before you reach your computer’s maximum operating
temperature. For details about your computer’s specifications, see "Specifications"
on page 29.
•
Leave a 10.2 cm (4 in) minimum clearance on all vented sides of the
computer to permit the airflow required for proper ventilation.
•
If your enclosure has doors, they need to be of a type that allows at least
30 percent airflow through the enclosure (front and back).
Setting Up Your Computer
•
If your computer is installed in a corner on a desk or under a desk, leave at
least 5.1 cm (2 in) clearance from the back of the computer to the wall to
permit the airflow required for proper ventilation.
Setting Up Your Computer
53
NOTICE: Do not install your computer in an enclosure that does not allow airflow.
Restricting the airflow impacts your computer’s performance, possibly causing it to
overheat.
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). Your ISP will offer one or more of the
following Internet connection options:
•
DSL connections that provide high-speed Internet access through your
existing telephone line or cellular telephone service. With a DSL
connection, you can access the Internet and use your telephone on the
same line simultaneously.
•
Cable modem connections that provide high-speed Internet access
through your local cable TV line.
•
Satellite modem connections that provide high-speed Internet access
through a satellite television system.
Setting Up Your Computer
•
Dial-up connections that provide Internet access through a telephone line.
Dial-up connections are considerably slower than DSL and cable (or
satellite) modem connections.
•
Wireless LAN connections that provide Internet access using Bluetooth®
wireless technology.
If you are using a dial-up connection, connect a telephone line to the modem
connector on your computer and to the telephone wall jack before you set up
your Internet connection. If you are using a DSL or cable/satellite modem
connection, contact your ISP or cellular telephone service for setup
instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP icon on the Microsoft® Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the following
section that corresponds to the operating system your computer is using.
NOTE: If you cannot connect to the Internet but have successfully connected in
the past, the ISP might have a service outage. Contact your ISP to check the service
status, or try connecting again later.
Windows XP
1
Save and close any open files, and exit any open programs.
2
Click Start→ Internet Explorer.
The New Connection Wizard appears.
3
Click Connect to the Internet.
4
In the next window, click the appropriate option:
•
If you do not have an ISP and want to select one, click Choose from a
list of Internet service providers (ISPs).
•
If you have already obtained setup information from your ISP but you
did not receive a setup CD, click Set up my connection manually.
Setting Up Your Computer
55
•
If you have a CD, click Use the CD I got from an ISP.
5
Click Next.
If you selected Set up my connection manually, continue to step 6.
Otherwise, follow the instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under How do you want to connect to the
Internet?, and then click Next.
7
Use the setup information provided by your ISP to complete the setup.
Windows Vista™
NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to
the Internet wizard can help you get one.
1
Save and close any open files, and exit any open programs.
2
Click the Windows Vista Start button
, and click Control Panel
3
Under Network and Internet, click Connect to the Internet.
The Connect to the Internet window appears.
4
Click either Broadband (PPPoE) or Dial-up, depending on how you want
to connect:
•
Choose Broadband if you will use a DSL, satellite modem, cable TV
modem, or Bluetooth wireless technology connection.
•
Chose Dial-up if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me choose
or contact your ISP.
5
Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.
Transferring Information to a New Computer
You can use your operating system "wizards" to help you transfer files and
other data from one computer to another—for example, from an old
computer to a new computer. For instructions, see the following section that
corresponds to the operating system that your computer is running.
Setting Up Your Computer
Microsoft® Windows® XP
The Microsoft Windows XP operating system provides the Files and Settings
Transfer Wizard to move data from a source computer to a new computer.
You can transfer data, such as:
•
E-mail messages
•
Toolbar settings
•
Window sizes
•
Internet bookmarks
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two
computers. To transfer data over a serial connection, you must access the Network
Connections utility from the Control Panel and perform additional configuration
steps, such as setting up an advanced connection and designating the host
computer and the guest computer.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard. You can use the optional Operating System disc for
this process or you can create a wizard disk with the Files and Settings
Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Disc
NOTE: This procedure requires the Operating System disc. This disc is optional and
may not be included with certain computers.
To prepare a new computer for the file transfer:
1
Open the Files and Settings Transfer Wizard: click Start→ All Programs→
Accessories→ System Tools→ Files and Settings Transfer Wizard.
2
When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
Setting Up Your Computer
57
3
On the Which computer is this? screen, click New Computer→ Next.
4
On the Do you have a Windows XP CD? screen, click I will use the wizard
from the Windows XP CD→ Next.
5
When the Now go to your old computer screen appears, go to your old or
source computer. Do not click Next at this time.
To copy data from the old computer:
1
On the old computer, insert the Windows XP Operating System disc.
2
On the Welcome to Microsoft Windows XP screen, click Perform
additional tasks.
3
Under What do you want to do?, click Transfer files and settings→ Next.
4
On the Which computer is this? screen, click Old Computer→ Next.
5
On the Select a transfer method screen, click the transfer method you
prefer.
6
On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
After the information has been copied, the Completing the Collection
Phase screen appears.
7
Click Finish.
To transfer data to the new computer:
1
On the Now go to your old computer screen on the new computer, click
Next.
2
On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished screen
appears.
3
Click Finished and restart the new computer.
Setting Up Your Computer
Running the Files and Settings Transfer Wizard Without the Operating System Disc
To run the Files and Settings Transfer Wizard without the Operating System
disc, you must create a wizard disk that will allow you to create a backup
image file to removable disc.
To create a wizard disk, use your new computer with Windows XP and
perform the following steps:
1
Open the Files and Settings Transfer Wizard: click Start→ All Programs→
Accessories→ System Tools→ Files and Settings Transfer Wizard.
2
When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
3
On the Which computer is this? screen, click New Computer→ Next.
4
On the Do you have a Windows XP CD? screen, click I want to create a
Wizard Disk in the following drive→ Next.
5
Insert the removable disc, such as a writable CD, and click OK.
6
When the disk creation completes and the Now go to your old
computer message appears, do not click Next.
7
Go to the old computer.
To copy data from the old computer:
1
On the old computer, insert the wizard disk.
2
Click Start→ Run.
3
In the Open field on the Run window, browse to the path for fastwiz (on
the appropriate removable media) and click OK.
4
On the Files and Settings Transfer Wizard welcome screen, click Next.
5
On the Which computer is this? screen, click Old Computer→ Next.
6
On the Select a transfer method screen, click the transfer method you
prefer.
7
On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
After the information has been copied, the Completing the Collection
Phase screen appears.
8
Click Finish.
To transfer data to the new computer:
Setting Up Your Computer
59
1
On the Now go to your old computer screen on the new computer, click
Next.
2
On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished screen
appears.
3
Click Finished and restart the new computer.
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft® Windows® XP
Operating System?).
NOTE: Access to the Dell™ Knowledge Base document may not be available in
certain countries.
Microsoft Windows Vista™
1
Click the Windows Vista Start button
, and then click Transfer files
and settings→ Start Windows Easy Transfer.
2
In the User Account Control dialog box, click Continue.
3
Click Start a new transfer or Continue a transfer in progress.
Follow the instructions provided on the screen by the Windows Easy Transfer
wizard.
Power Protection Devices
Several devices are available to protect against power fluctuations and
failures:
•
Surge protectors
•
Line conditioners
•
Uninterruptible power supplies (UPS)
Setting Up Your Computer
Surge Protectors
Surge protectors and power strips equipped with surge protection help
prevent damage to your computer from voltage spikes that can occur during
electrical storms or after power interruptions. Some surge protector
manufacturers include warranty coverage for certain types of damage.
Carefully read the device warranty when choosing a surge protector. A device
with a higher joule rating offers more protection. Compare joule ratings to
determine the relative effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or
power interruptions caused by nearby lightning strikes. When lightning occurs in
your area, disconnect the telephone line from the telephone wall jack and
disconnect your computer from the electrical outlet.
Many surge protectors have a telephone jack for modem protection. See the
surge protector documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the
network cable from the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant
level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in
data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a
UPS. Connect other devices, such as a printer, to a separate power strip that
provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices
contain a battery that provides temporary power to connected devices when
AC power is interrupted. The battery charges while AC power is available. See
the UPS manufacturer documentation for information on battery operating
time and to ensure that the device is approved by Underwriters Laboratories
(UL).
Securing Your Computer
61
5
Securing Your Computer
Chassis Intrusion Detection
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
NOTICE: To prevent static damage to components inside your computer, discharge
static electricity from your body before you touch any of your computer’s electronic
components. You can do so by touching an unpainted metal surface on the
computer.
Removing the Chassis Intrusion Switch
1
Follow the procedures in "Before You Begin" on page 139.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 141).
3
Disconnect the chassis intrusion switch cable from the system board.
Note the routing of the chassis intrusion switch cable as you remove it
from the chassis. Chassis hooks may hold the cable in place inside the
chassis.
4
Slide the chassis intrusion switch out of its slot, and remove the switch and
its attached cable from the computer.
Securing Your Computer
Replacing the Chassis Intrusion Switch
1
Gently slide the chassis intrusion switch into its slot and reconnect the
cable to the system board.
2
Replace the computer cover (see "Replacing the Computer Cover" on
page 145).
NOTICE: To connect a network cable, first plug the cable into the network port or
device and then plug it into the computer.
3
Connect your computer and devices to electrical outlets, and turn them
on.
Resetting the Chassis Intrusion Detector
1
Turn on (or restart) your computer.
2
When the blue DELL™ logo appears, press immediately.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft® Windows® desktop. Then shut down
Securing Your Computer
63
your computer (see "Turning Off Your Computer" on page 139) and try
again.
3
Enter the system setup program (see "System Setup" on page 75).
4
Press the down-arrow key to move to the Security option.
5
Press to access the menu.
6
Use the down-arrow key to select Intrusion Alert.
7
Use the left- and right-arrow keys to select Reset, and then choose On,
On-Silent, or Disabled.
NOTE: The default setting is On-Silent.
8
Restart the computer and implement your changes.
Security Cable Lock
Use one of the following methods to secure your computer:
•
Use a padlock alone or a padlock and looped security cable with the
padlock ring.
A padlock alone prevents the computer from being opened.
A security cable looped around a stationary object is used in conjunction
with a padlock to prevent unauthorized movement of the computer.
•
Attach a commercially available antitheft device to the security cable slot
on the back of the computer.
NOTE: Before you purchase an antitheft device, make sure that it works with the
security cable slot on your computer.
Antitheft devices usually include a segment of metal-stranded cable with
an attached locking device and key. The documentation that comes with
the device contains instructions for installing it.
Securing Your Computer
Passwords
About Passwords
NOTE: Passwords are disabled when you receive your computer.
A primary (or system) password, an administrator password, and a hard drive
password all prevent unauthorized access to your computer in different ways.
The following table identifies types and features of passwords available on
your computer.
1
security cable slot
2
padlock ring
2
1
Securing Your Computer
65
NOTE: Some hard drives do not support hard drive passwords.
NOTICE: Passwords provide a high level of security for data in your computer or
hard drive. However, they are not foolproof. If you require more security, obtain and
use additional forms of protection, such as smart cards, data encryption programs,
or PC Cards with encryption features.
When using passwords, observe the following guidelines:
•
Choose passwords that you can remember, but not ones that are easy to
guess. For example, do not use the names of family members or pets for
passwords.
•
It is recommended that you do not write down passwords. If you do write it
down, however, ensure that the password is stored in a secure place.
•
Do not share passwords with other people.
•
Ensure that people are not watching you when you type your password(s).
If you forget any of your passwords, contact Dell (see "Contacting Dell" on
page 287). For your protection, Dell technical support staff will ask you for
proof of your identity to ensure that only an authorized person can use the
computer.
Using a Primary (or System) Password
NOTICE: If you leave your computer running and unattended without having a
system password assigned, or if you leave your computer unlocked so that
someone can disable the password by changing a jumper setting, anyone can
access the data stored on your hard drive.
Type of Password
Features
Primary (or system)
• Protects the computer from unauthorized access
Administrator
• Gives system administrators or service technicians
access to computers for repair or reconfiguration
• Allows you to restrict access to system setup in the same
way a primary password restricts access to the computer
• Can be used instead of the primary password
Hard drive
• Helps protect the data on your hard drive or external
hard drive (if one is being used) from unauthorized
access
Securing Your Computer
Option Settings
You cannot change or enter a new system password if either of the following two
options is displayed:
•
Set — A system password is assigned.
•
Disabled — The system password is disabled by a jumper setting on the
system board.
You can only assign a system password when the following option is displayed:
•
Not Set — No system password is assigned and the password jumper on
the system board is in the enabled position (the default setting).
Assigning a System Password
To escape from the field without assigning a system password, press at
any time before you complete step 5.
1
Enter the system setup program (see "System Setup" on page 75) and
verify whether an Unlock Setup field is present under Security.
2
If the Unlock Setup field is present:
a
Use the arrow keys to navigate to the Unlock Setup field.
b
Press to access the field.
c
Type in the administrator password and press .
3
Use the arrow keys to navigate to the System Password field, and then
press .
4
Type your new password into the New Password field.
You can use up to 15 characters. To erase a character when entering your
password, press or the left-arrow key. The password is not
case sensitive.
Certain key combinations are not valid. If you enter one of these
combinations, the speaker emits a beep.
As you press each character key (or the spacebar for a blank space), a
placeholder appears in the field.
5
Press .
If the new system password is less than 15 characters, the whole field fills
with placeholders.
Securing Your Computer
67
6
To confirm your password, type it a second time in the Confirm New
Password field and press .
7
Press at the prompt.
The system password setting changes to Set.
8
Exit the system setup program.
Password protection takes effect when you restart the computer.
Typing Your System Password
When you start or restart your computer, the following prompt appears on the
screen:
Type the system password and press .
Enter password:
If you have assigned an administrator password, the computer accepts your
administrator password as an alternate system password.
If you type a wrong or incomplete system password, the following message
appears on the screen:
** Incorrect password. **
If you again type an incorrect or incomplete system password, the same message
appears on the screen. The third and subsequent times you type an incorrect or
incomplete system password, the computer displays the following message:
** Incorrect password. **
Number of unsuccessful password attempts: 3
System halted! Must power down.
Even after your computer is turned off and on, the previous message is displayed
each time you type an incorrect or incomplete system password.
NOTE: You can use Password Changes in conjunction with System Password and
Admin Password to further protect your computer from unauthorized changes.
Deleting or Changing an Existing System Password
To escape from the field without assigning a system password, press at
any time before you complete step 5.
1
Enter the system setup program (see "System Setup" on page 75) and
verify whether an Unlock Setup field is present under Security.
Securing Your Computer
2
If the Unlock Setup field is present:
a
Use the arrow keys to navigate to the Unlock Setup field.
b
Press to access the field.
c
Type in the administrator password and press .
3
Use the arrow keys to navigate to the System Password field, and then
press .
4
Type your password into the Old Password field.
5
If you are changing an existing password, follow the instructions in
"Assigning a System Password" on page 66, starting from step 4.
6
If you are deleting a password, press in New Password field,
leaving the field blank.
7
Press a second time, in the Confirm New Password field, leaving
the field blank.
8
Confirm that Not Set is displayed for the System Password setting.
If Not Set is displayed, the system password has been deleted. If Not Set is
not displayed, then repeat step 3 through step 8.
9
Exit the system setup program.
Using an Administrator Password
Option Settings
You cannot change or enter a new administrator password if the following
option is displayed:
•
Disabled — The administrator password is disabled by a jumper setting on
the system board.
You can only assign an administrator password when one of the following
options is displayed:
•
Set — An administrator password is assigned.
•
Not Set — No administrator password is assigned and the password
jumper on the system board is in the enabled position (the default
setting).
Securing Your Computer
69
Assigning an Administrator Password
The administrator password can be the same as the system password. To
escape from the field without assigning a system password, press at any
time before you complete step 5.
NOTE: If the two passwords are different, the administrator password can be used
as an alternate system password. However, the system password cannot be used in
place of the administrator password.
1
Enter the system setup program (see "System Setup" on page 75) and
verify whether an Unlock Setup field is present under Security.
2
If the Unlock Setup field is present:
a
Use the arrow keys to navigate to the Unlock Setup field.
b
Press to access the field.
c
Type in the administrator password and press .
3
Use the arrow keys to navigate to the Admin Password field, and then press
.
4
Type your new password into the New Password field.
You can use up to 15 characters. To erase a character when entering your
password, press or the left-arrow key. The password is not
case sensitive.
Certain key combinations are not valid. If you enter one of these
combinations, the speaker emits a beep.
As you press each character key (or the spacebar for a blank space), a
placeholder appears in the field.
5
Press .
If the new administrator password is less than 15 characters, the whole
field fills with placeholders.
6
To confirm your password, type it a second time in the Confirm New
Password field and press .
7
Press at the prompt.
The administrator password setting changes to Set.
8
Exit the system setup program.
Securing Your Computer
A change to Admin Password becomes effective immediately (no need to
restart the computer).
Operating Your Computer With an Administrator Password Enabled
When you enter the system setup program (see "System Setup" on page 75), the
Unlock Setup option is displayed.
If you do not type the correct administrator password into the Unlock Setup
field, the computer lets you view, but not modify, system setup options.
NOTE: You can use Password Changes in conjunction with Admin Password to
protect the system password from unauthorized changes.
Deleting or Changing an Existing Administrator Password
To change an existing administrator password, you must know the administrator
password. To escape from the field without assigning a system password, press
at any time before you complete step 5.
1
Enter the system setup program (see "System Setup" on page 75).
2
Use the arrow keys to navigate to the Admin Password field, and then press
.
3
Type your password into the Old Password field.
4
If you are changing an existing password, follow the instructions in
"Assigning an Administrator Password" on page 69, starting from step 4.
5
If you are deleting a password, press in New Password field,
leaving the field blank.
6
Press a second time, in the Confirm New Password field, leaving
the field blank.
7
Confirm that Not Set is displayed for the Admin Password setting.
If Not Set is displayed, the administrator password has been deleted. If
Not Set is not displayed, then repeat step 3 through step 8.
8
Exit system setup.
Disabling a Forgotten Password and Setting a New Password
To reset system and/or administrator passwords, see "Trusted Platform Module
(TPM)" on page 71.
Securing Your Computer
71
Trusted Platform Module (TPM)
NOTE: The TPM feature supports encryption only if the operating system supports
TPM. For more information, see the TPM software documentation and the help files
that came with the software.
TPM is a hardware-based security feature that can be used to create and
manage computer-generated encryption keys. When combined with security
software, the TPM enhances existing network and computer security by
enabling features such as file protection capabilities and protected e-mail.
The TPM feature is enabled through a system setup option.
NOTICE: To secure your TPM data and encryption keys, follow the backup
procedures documented in the Broadcom Secure Foundation Getting Started
Guide. In the event of these backups being incomplete, lost, or damaged, Dell will
be unable to assist in the recovery of encrypted data.
Enabling the TPM Feature
1
Enable the TPM software:
a
Restart the computer and press during the Power On Self Test
to enter the system setup program.
b
Select Security→ TPM Security and press .
c
Under TPM Security, select On and press .
d
Press to exit the setup program.
e
If prompted, click Save/Exit.
2
Activate the TPM setup program:
a
Restart the computer and press during the Power On Self Test
to enter the system setup program.
b
Select Security→ TPM Activation and press .
c
Under TPM Activation, select Activate and press .
NOTE: You only need to activate the program once.
d
Once the process is complete, the computer either restarts
automatically or prompts you to restart your computer.
Securing Your Computer
Security Management Software
The security management software is designed to utilize four different
features to help you secure your computer:
•
Log-in management
•
Pre-boot authentication (using a fingerprint reader, smart card, or
password)
•
Encryption
•
Private information management
Activating the Security Management Software
NOTE: You must first enable the TPM in order for the security management
software to have full functionality.
1
Enable the TPM feature (see "Enabling the TPM Feature" on page 71).
2
Load the security management software.
Using the Security Management Software
For information about how to use the software and the different security
features, see the Getting Started Guide for the software:
Click Start→ All Programs→ Wave EMBASSY Trust Suite→ Getting Started
Guide.
Computer Tracking Software
Computer tracking software may enable you to locate your computer if it is
lost or stolen. The software is optional and may be purchased when you order
your Dell™ computer, or you can contact your Dell sales representative for
information about this security feature.
NOTE: Computer tracking software may not be available in certain countries.
NOTE: If you have computer tracking software and your computer is lost or stolen,
you must contact the company that provides the tracking service to report the
missing computer.
Securing Your Computer
73
If Your Computer Is Lost or Stolen
•
Call a law enforcement agency to report the lost or stolen computer.
Include the Service Tag in your description of the computer. Ask that a
case number be assigned and write down the number, along with the
name, address, and phone number of the law enforcement agency. If
possible, obtain the name of the investigating officer.
NOTE: If you know where the computer was lost or stolen, call a law enforcement
agency in that area. If you do not know, call a law enforcement agency where you
live.
•
If the computer belongs to a company, notify the security office of the
company.
•
Contact Dell customer service to report the missing computer. Provide the
computer Service Tag, the case number, and the name, address, and phone
number of the law enforcement agency to which you reported the missing
computer. If possible, give the name of the investigating officer.
The Dell customer service representative will log your report under the
computer Service Tag and record the computer as missing or stolen. If
someone calls Dell for technical assistance and gives your Service Tag, the
computer is identified automatically as missing or stolen. The representative
will attempt to get the phone number and address of the caller. Dell will then
contact the law enforcement agency to which you reported the missing
computer.
Use System Setup as follows:
•
To change the system configuration information after you add, change, or
remove any hardware in your computer
•
To set or change a user-selectable option such as the user password
•
To read the current amount of memory or set the type of hard drive
installed
Before you use System Setup, it is recommended that you write down the
System Setup screen information for future reference.
NOTICE: Unless you are an expert computer user, do not change the settings for
this program. Certain changes can make your computer work incorrectly.
Entering System Setup
1
Turn on (or restart) your computer.
2
When the blue DELL™ logo is displayed, you must watch for the F2
prompt to appear.
3
Once this F2 prompt appears, press immediately.
NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can
appear very quickly, so you must watch for it to display, and then press . If you
press before you are prompted, this keystroke will be lost.
4
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft® Windows® desktop. Then, shut down
your computer and try again.
System Setup Options
NOTE: Depending on your computer and installed devices, the items listed in this
section may not be present or may not appear exactly as listed.
System
Displays the Computer name, BIOS Version number, BIOS
Date, Service Tag, Express Service Code, and Asset Tag.
Processor
Info
Displays the following information for the processor installed
in the system:
• Processor Type
• Processor Clock Speed
• Processor Bus Speed
• Processor L2 Cache Size
• Processor ID number
• Family, Model, and Stepping
• Microcode Version
• whether the processor is Hyperthreading or Multi-core
Capable
• if the processor supports 64-bit Technology
Memory Info
Displays the amount of Installed Memory, Memory Speed,
Memory Channel Mode, and a description of the Memory
Technology. This option also displays a table that describes
the memory size, whether the memory module is ECC
capable, single or dual rank, type, and organization.
PCI Info
Displays the contents of each PCI, PCI Express, and PCI-X
slot.
Date/Time
Controls the system’s internal calendar and clock.
Boot
Sequence
(Diskette
drive
default)
Determines the order in which the system searches for boot
devices during system startup.
NOTE: If you insert a boot device and restart the computer, this
option appears in the system setup menu. To boot from a USB
memory device, select the USB device and move it so it
becomes the first device in the list.
Drives
SAS
Controller
Enables (On) or disables (Off) a SAS drive.
Enables and disables the floppy drives and sets read
permission for the internal floppy drive. Off disables all
floppy drives. USB disables the internal diskette drive and
enables a USB floppy drive, if the USB controller is enabled
and a USB drive is connected. Internal enables the internal
floppy drive. Read Only enables the internal drive controller
and allows the internal floppy drive read-only permission.
NOTE: Operating systems with USB support will recognize USB
floppy drives regardless of this setting.
SATA 0
through 2
(On default)
Enables (On) or disables (Off) a SATA drive.
Displays the Controller type (SATA), Port number the drive
is using, Drive ID number, and Capacity.
SATA
Operation
(AHCI
default)
Determines the integrated SATA controller's operating mode,
which can be either AHCI or ATA.
SMART
Reporting
(Off
default)
Controls whether errors for integrated drives are reported
during startup.
Onboard Devices
Integrated
NIC
(On default)
Enables or disables the integrated NIC controller. Settings are
On, Off, On w/RPL, or On w/ PXE. When the On w/ PXE or
the On w/RPL setting is active, if a boot routine is not available
from the network server, the computer attempts to boot from the
next device in the boot sequence list.
Integrated
Audio
(On default)
Enables (On) or disables (Off) the onboard
audio controller. You can also select Auto
to use the add-in Audio controller.
1394
Controller
Enables (On) or disables (Off) a 1394 controller.
Enables or disables the internal USB
controller. No Boot enables the controller
but disables the ability to boot from a USB
device.
NOTE: Operating systems with USB support will recognize USB
floppy drives regardless of the No Boot setting.
Front USB
Ports
(On default)
Enables or disables the front USB ports.
LPT Port
Mode
(PS/2
default)
Determines the mode of operation of the internal parallel port.
Off disables the port. AT configures the port for AT
compatibility. PS/2 configures the port for PS/2 compatibility.
EPP configures the port for the EPP bidirectional protocol.
ECP configures the port for the ECP bidirectional protocol.
NOTE: If you set the LPT Port Mode to ECP, the LPT Port DMA
appears in the option menu.
LPT Port
Address
Determines the address that the built-in parallel port uses.
Serial Port
#1
(Auto
default)
Determines how the serial port operates.
Off disables the port. Auto, the default setting, automatically
configures a connector to a particular designation (COM1 or
COM3).
Serial Port
#2
(Auto
default)
Determines how the serial port operates.
Off disables the port. Auto, the default setting, automatically
configures a connector to a particular designation (COM2 or
COM4).
PS/2 Mouse
Port
(On default)
Enables or disables the integrated legacy PS/2-compatible
mouse controller.
This field allows the user to specify the order in which the
system assigns the primary video controller when two or more
controllers are available in the system. This selection is
necessary only if there are two or more video controllers
present.
Option 1
• PCI/PCI-X Slots
• PCIe Slot2
• PCIe Slot4
Option 2
• PCIe Slot4
• PCIe Slot2
• PCI/PCI-X Slots
The factory default setting is Option 1
Performance
SpeedStep
(Off default)
Enables Intel® SpeedStep® for all supported processors in
the computer. This setting changes the processor power
consumption and frequency.
NOTE: This option may not be available on your computer.
VT for Direct
I/O
(Off default)
Specifies whether a virtual monitor (VMM) can use
additional hardware capabilities provided by Intel
Virtualization Technology for direct I/O.
Virtualization
(Off default)
Specifies whether a virtual machine monitor (VMM) can
utilize the additional hardware capabilities provided by
Intel Virtualization technology.
Limit CPUID
Value
(Off default)
Limits the max value the processor standard CPUID
function will support. Some operating systems won’t
complete installation when the max CPUID function
supported is greater than 3.
Optimizes the drive’s performance and acoustic levels.
• Bypass - do nothing (needed for older drives)
• Quiet - slower, but quieter
• Suggested - allows the drive manufacturer to select mode
• Performance - faster, but noisier.
Snoop Filter
Enabling the snoop filter typically improves performance
by reducing snoop traffic on the frontside bus in dual
processor configurations.
ACL Prefetch
When enabled, the Adjacent Cache Line Prefetcher
fetches both cache lines that comprise a cache line pair
when it determines required data is not currently in its
cache. When disabled, the processor will only fetch the
cache line required by the processor.
HW Prefetch
Fetches an extra line of data into L2 from external
memory.
FSB
Optimization
Allows users to turn on/off optimization for high-
bandwidth, Front-Side bus applications.
Security
Unlock Setup
Locked
default)
When an administrator password is being used, allows the
user access to modify system setup settings. Enter the
administrator password at the prompt to unlock system setup.
If the correct password is not entered here, the user can view
but not modify system setup fields.
Admin
Password
(Not Set
default)
Displays the current status of your system setup program’s
password security feature and allows you to verify and assign a
new admin password.
System
Password
(Not Set
default)
Displays the current status of the system's password security
feature and allows a new system password to be assigned and
verified.
Determines the interaction between the System password and
the Admin password. Locked prevents a user without a valid
Admin password from being able to modify the System
password. Unlocked allows a user with a valid System
password to modify the system password.
Chassis
Intrusion
(On-Silent
default)
When enabled, this option alerts the user, during the next
computer start-up, that the computer cover has been opened.
The settings are On, On-Silent (default setting), and Off.
Intrusion
Alert
Acknowledges and clears a chassis intrusion alert.
TPM Security
(Off
default)
Enables or disables the Trusted Platform Module security
device.
Execute
Disable
(On default)
Enables or disables Execute Disable memory protection
technology.
Computrace®
Activates or disables the BIOS module interface of the
optional Computrace service from Absolute Software.
Power Management
AC Recovery
(Off
default)
Determines how the system responds when AC power is re-
applied after a power loss. Off commands the system to stay
off when the power is re-applied. You must press the front-
panel power button before the system turns on. On
commands the system to turn on when the power is re-
applied. Last commands the system to return to the last
power state the system was in just before it was turned off.
Auto Power
On
(Off
default)
Sets the computer to automatically turn on. Off disables this
feature. Everyday turns the computer on every day at the time
set in Auto Power Time. Weekdays turns the computer on
every day from Monday through Friday at the time set in
Auto Power Time.
NOTE: This feature does not work if you turn off your computer
using a power strip or surge protector.
Sets time to automatically turn on the computer.
Time is kept in the standard 12-hour format (hours:minutes).
Change the startup time by pressing the right- or left-arrow
key to increase or decrease the numbers, or type numbers in
both the date and time fields.
Low Power
Mode
(Off
default)
When Low Power Mode is selected, remote wakeup events will
no longer power up the computer from Hibernate or Off via the
onboard network controller.
Remote
Wakeup
(Off
default)
This option allows the system to power up when a Network
Interface Controller (NIC) or Remote Wakeup-capable modem
receives a wake up signal.
On is the default setting. On w/ Boot to NIC will allow the
computer to attempt to boot from a network prior to using the
boot sequence.
NOTE: Normally, the system can be powered up remotely from
suspend mode, hibernate mode, or when powered off. When
Low Power Mode (in the Power Management menu) is enabled,
the system can only be powered up remotely from Suspend.
Suspend Mode
Sets the computer’s suspend mode. The options are S1, a
suspend state in which the computer is running in a low-
power mode, and S3, a suspend state in which the power is
reduced or turned off for many components, however, system
memory remains active.
Maintenance
Service Tag
Displays the service tag for your computer.
ASF Mode
Controls ASF management.
• On = Full ASF 2.0 functionality (RMCP)
• Alert Only - send ASF messages on event or error
• Off - all ASF functionality disabled
SERR Message
(On default)
Some graphics cards require that the SERR message be
disabled.
Restores system setup options to their factory defaults.
Event Log
Allows you to view the Event Log. Entries are marked R for
Read and U for Unread. Mark All Entries Read puts an R to
the left of all the entries. Clear Log clears the Event Log.
POST Behavior
Fast Boot
(On default)
When enabled, this feature reduces computer startup time by
bypassing some compatibility steps. Off does not skip any
steps during computer startup. On starts the system more
quickly.
Numlock Key
(On default)
Determines the functionality of the numeric keys on the right
side of your keyboard. Off commands the right keypad keys to
function as arrows. On commands the right keypad keys to
function as numbers.
OS Install
(Off
default)
Determines the maximum amount of system memory
available to the operating system. When set to Off, all system
memory is available to the operating system. When set to On,
the maximum amount of memory available to the operating
system is 256 MB.
NOTE: Some operating systems will not complete installation
with more than 2 GB of system memory.
POST Hotkeys
Determines whether the sign-on screen displays a message
stating the keystroke sequence that is required to enter the
Setup program or the Quickboot feature. Setup & Boot
Menu displays both messages
(F2=Setup and F12=Boot Menu). Setup displays the setup
message only (F2=Setup). Boot Menu displays the Quickboot
message only (F12=Boot Menu). None displays no message.
Keyboard
Errors
When set to Report (enabled) and an error is detected during
POST, the BIOS will display the error message and prompt
you to press to continue or press to enter the
system setup program.
When set to Do Not Report (disabled) and an error is
detected during POST, the BIOS will display the error
message and continue booting the system.
This feature allows you to change the boot sequence for devices.
Option Settings
•
Onboard or USB Floppy Drive — The computer attempts to boot from
the floppy drive. If the floppy disk in the drive is not bootable, if no floppy
disk is in the drive, or if there is no floppy drive installed in the computer,
the computer generates an error message.
•
Hard Drive (listed by serial number when in AHCI mode) — The
computer attempts to boot from the selected hard drive.
NOTE: In AHCI mode, all bootable hard drives are listed, not just the boot drive.
•
Onboard or USB CD-ROM Drive — The computer attempts to boot
from the CD-ROM drive. If no CD is in the drive, or if the CD has no
operating system, the computer generates an error message.
•
USB Device — Insert the memory device into a USB port and restart the
computer. When F12 = Boot Menu appears in the upper-right corner of
the screen, press . The BIOS detects the device and adds the USB
option to the boot menu.
NOTE: To boot to a USB device, the device must be bootable. To make sure that
your device is bootable, check the device documentation.
Selecting the Boot Device for the Current Boot
You can use this feature, for example, to restart your computer to a USB
device such as a floppy drive, memory key, or CD-RW drive.
NOTE: If you are booting to a USB floppy drive, you must first set the Diskette Drive
to USB in system setup (see "System Setup Options" on page 75).
1
If you are booting to a USB device, connect the USB device to a USB
connector (see "About Your Computer" on page 21).
2
Turn on (or restart) your computer.
3
When F2 = Setup, F12 = Boot Menu appears in the upper-right corner
of the screen, press .
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then shut down your
computer and try again.
A menu appears.
4
Use the up- and down-arrow keys to navigate to Boot Device Menu, then
press to select the option.
5
The Boot Device Menu appears, listing all available boot devices.
6
Use the up- and down-arrow keys to navigate to the device (that is to be
used for the current boot only).
7
Press to select the device.
For example, if you are booting to a USB memory key, highlight USB Device
and press .
NOTE: To boot to a USB device, the device must be bootable. To make sure your
device is bootable, check the device documentation.
Changing Boot Sequence for Future Boots
1
Enter the system setup program (see "System Setup" on page 75).
2
Use the arrow keys to highlight the Boot Sequence menu option and press
to access the menu.
NOTE: Write down your current boot sequence in case you want to restore it.
3
Press the up- and down-arrow keys to move through the list of devices.
4
Press the spacebar to enable or disable a device.
5
Press and to move a selected device up or down the list.
Booting to a USB Device
NOTE: To boot to a USB device, the device must be bootable. To ensure that your
device is bootable, check the device documentation.
Memory Key
1
Insert the memory key into a USB port and restart the computer.
2
When F12 = Boot Menu appears in the upper-right corner of the screen,
press .
The BIOS detects the device and adds the USB device option to the boot
menu.
3
See "Selecting the Boot Device for the Current Boot" on page 84.
In system setup, set the Diskette Drive option to USB.
2
Save your changes and exit system setup.
3
Connect the USB floppy drive, insert bootable media, and re-boot the
system.
4
See "Selecting the Boot Device for the Current Boot" on page 84.
Clearing Forgotten Passwords
87
7
Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTICE: This process erases both the system and the administrator passwords.
1
Follow the procedures in "Before You Begin" on page 139.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 141).
Jumper
Setting
Description
PSWD
Password features are enabled
(default setting).
Password features are disabled.
RTCRST
The real-time clock has not been
reset (default setting).
The real-time clock is being reset.
jumpered
unjumpered
Clearing Forgotten Passwords
3
Locate the 2-pin password jumper (PSWD) on the system board, and
remove the jumper plug; set the plug aside. For help locating the jumper,
see "System Board Components" on page 27.
NOTE: When you receive your computer, the password jumper plug is on the
password jumper.
4
Replace the computer cover (see "Replacing the Computer Cover" on
page 145).
5
Connect your computer and monitor to electrical outlets, and turn them
on.
6
After the Microsoft® Windows® desktop appears on your computer, shut
down your computer (see "Turning Off Your Computer" on page 139).
7
Turn off the monitor and disconnect it from the electrical outlet.
8
Disconnect the computer power cable from the electrical outlet, and press
the power button to ground the system board.
9
Remove the computer cover (see "Removing the Computer Cover" on
page 141).
10
Locate the 2-pin password jumper on the system board and attach the
jumper plug to its pins to re-enable the password feature. For more
information see "System Board Components" on page 27.
11
Replace the computer cover (see "Replacing the Computer Cover" on
page 145).
NOTICE: To connect a network cable, first plug the cable into the network port or
device and then plug it into the computer.
12
Connect your computer and devices to electrical outlets, and turn them
on.
NOTE: This procedure enables the password feature. When you enter the
system setup program (see "System Setup" on page 75), both system and
administrator password options appear as Not Set—meaning that the password
feature is enabled but no password is assigned.
13
Assign a new system and/or setup password. See "Passwords" on page 64.
Clearing Forgotten Passwords
89
Clearing CMOS Settings
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 139.
2
Remove the computer cover (see "Removing the Computer Cover" on
page 141).
3
Reset the current CMOS settings:
a
Locate the password and CMOS jumpers (RTCRST) on the system
board (see "System Board Components" on page 27.
b
Remove the password jumper plug from its pins.
c
Place the password jumper plug on the RTCRST pins and wait
approximately 5 seconds.
d
Remove the jumper plug from the RTCRST pins and place it back
upon the password pins.
4
Replace the computer cover (see "Replacing the Computer Cover" on
page 145).
NOTICE: To connect a network cable, first plug the cable into the network port or
device and then plug it into the computer.
5
Connect your computer and devices to electrical outlets, and turn them
on.
Flashing the BIOS
The BIOS may require flashing when an update is available or when replacing
the system board.
1
Turn on the computer.
2
Locate the BIOS update file for your computer at the Dell Support
website at support.dell.com.
3
Click Download Now to download the file.
4
If the Export Compliance Disclaimer window appears, click Yes, I Accept
this Agreement.
The File Download window appears.
Clearing Forgotten Passwords
5
Click Save this program to disk, and then click OK.
The Save In window appears.
6
Click the down arrow to view the Save In menu, select Desktop, and then
click Save.
The file downloads to your desktop.
7
Click Close when the Download Complete window appears.
The file icon appears on your desktop and is titled the same as the
downloaded BIOS update file.
8
Double-click the file icon on the desktop and follow the on-screen
instructions.
Cleaning Your Computer
91
8
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the
electrical outlet. Clean your computer with a soft cloth dampened with water. Do
not use liquid or aerosol cleaners, which may contain flammable substances.
•
Use a can of compressed air to remove dust from between the keys on the
keyboard.
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally
misalign the heads which prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These
kits contain pretreated floppy disks to remove contaminants that accumulate
during normal operation.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the optical drive, and
follow the instructions that come with the compressed-air product. Never touch the
lens in the drive.
If you notice problems, such as skipping, with the playback quality of your
CDs or DVDs, try cleaning the disks.
1
Hold the disk by its outer edge. You can also touch the inside edge of the
center hole.
NOTICE: To avoid damaging the surface, do not wipe in a circular motion around
the disk.
Cleaning Your Computer
2
With a soft, lint-free cloth, gently wipe the bottom of the disk (the
unlabeled side) in a straight line from the center to the outer edge of the
disk.
For stubborn dirt, try using water or a diluted solution of water and mild
soap. You can also purchase commercial products that clean disks and
provide some protection from dust, fingerprints, and scratches. Cleaning
products for CDs are also safe to use on DVDs.
Follow these tips when you troubleshoot your computer:
•
If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
•
If a peripheral device does not work, ensure that the device is properly
connected.
•
If an error message appears on the screen, write down the exact message.
This message may help support personnel diagnose and fix the problem(s).
•
If an error message occurs in a program, see the program’s documentation.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows Classic
view.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. Discard used batteries according to the manufacturer's
instructions.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
REPLACE THE BATTERY — If you have to repeatedly reset time and date information
after turning on the computer, or if an incorrect time or date displays during start-up,
replace the battery. If the battery still does not work properly, contact Dell (see
"Contacting Dell" on page 287).
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —
Windows XP:
• Click Start and click My Computer.
Windows Vista™:
• Click the Windows Vista Start button
and click Computer.
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
TEST THE DRIVE —
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 91.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and
Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™
Operating Systems" on page 131.
RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 123.
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
Problems writing to an optical drive
CLOSE OTHER PROGRAMS — The optical drive must receive a steady stream of data
during the writing process. If the stream is interrupted, an error occurs. Try closing all
programs before you write to the optical.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DISK — See
"Power Management" on page 37 or search for the keyword standby in Windows Help
and Support for information on power management modes.
Hard drive problems
RUN CHECK DISK —
Windows XP:
1 Click Start and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties→ Tools→ Check Now.
4 Click Scan for and attempt recovery of bad sectors and click Start.
Windows Vista:
1 Click Start
and click Computer.
2 Right-click Local Disk C:.
3 Click Properties→ Tools→ Check Now.
The User Account Control window may appear. If you are an administrator on the
computer, click Continue; otherwise, contact your administrator to continue the
desired action.
4 Follow the instructions on the screen.
E-Mail and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot
open your e-mail attachments:
1 In Outlook Express, click Tools→ Options→ Security.
2 Click Do not allow attachments to remove the checkmark, as needed.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem (the jack has
either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone, then
listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, bypass them and use the telephone to
connect the modem directly to the telephone wall jack. If you are using a line that is 3
meters (10 feet) or more in length, try a shorter one.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer, reconnect the keyboard cable as shown on the setup
diagram for your computer, and then restart the computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any keyboard extension cables and connect the keyboard directly to the
computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, then
try using the keyboard.
RUN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and
Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™
Operating Systems" on page 131.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
The computer does not start up
CHECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 105.
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system
shutdown.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
END THE PROGRAM —
1 Press simultaneously to access the Task Manager.
2 Click the Applications tab.
3 Click to select the program that is no longer responding.
4 Click End Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall
the program.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2 Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1 Click Start
→ Control Panel→ Programs→ Use an older program with this
version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS,
CDS, OR DVDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
COMPUTER THROUGH THE START MENU
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary,
install additional memory (see "Memory Installation" on page 173).
• Reseat the memory modules (see "Memory" on page 172) to ensure that your
computer is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 123).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory" on page 172) to ensure that your
computer is successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Memory
Installation" on page 173).
• Ensure that the memory you are using is supported by your computer. For more
information about the type of memory supported by your computer, see "Memory" on
page 172.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 123).
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CHECK THE MOUSE CABLE —
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any mouse extension cables, and connect the mouse directly to the computer.
• Verify that the mouse cable is connected as shown on the setup diagram for your
computer.
RESTART THE COMPUTER —
1 Simultaneously press to display the Start menu.
2 Press , press the up- and down-arrow keys to highlight Shut down or Turn
Off, and then press .
3 After the computer turns off, reconnect the mouse cable as shown on the setup
diagram.
4 Turn on the computer.
TEST THE MOUSE — Connect a properly working mouse to the computer, then try
using the mouse.
CHECK THE MOUSE SETTINGS —
Windows XP:
1 Click Start→ Control Panel→ Mouse.
2 Adjust the settings as needed.
Windows Vista:
1 Click Start
→ Control Panel→ Hardware and Sound→ Mouse.
2 Adjust the settings as needed.
REINSTALL THE MOUSE DRIVER — See "Drivers" on page 1295.
RUN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and
Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™
Operating Systems" on page 131.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly
inserted into the network connector on the back of the computer and the network
jack.
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link
integrity light is off (see "Controls and Lights" on page 32), no network
communication is occurring. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the
person who set up your network to verify that your network settings are correct and
that the network is functioning.
RUN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and
Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™
Operating Systems" on page 131.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See
"Diagnostic Lights" on page 105.
IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode.
Press a key on the keyboard, move the mouse, or press the power button to resume
normal operation.
IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving
power.
• Reseat the power cable in the power connector on the back of the computer and the
electrical outlet.
• Bypass power strips, power extension cables, and other power protection devices to
verify that the computer turns on properly.
• Ensure that any power strips being used are plugged into an electrical outlet and are
turned on.
• Ensure that the electrical outlet is working by testing it with another device, such as a
lamp.
• Ensure that the main power cable and front panel cable are securely connected to the
system board (see "System Board Components" on page 27).
IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical
power, but an internal power problem may exist.