Andatech ACCESSPOINT FRX Operation & User’s Manual

Facial Recognition Access Control System with Temperature Screening User Manual Version 1.1. Updated September 2020.

The latest essential for workplaces, health facilities and public venues, the Andatech Accesspoint FRX offers fast and accurate temperature detection and facial recognition ID to screen employees and visitors before they even enter your premises. With the ability to be connected to any access control system, the Accesspoint FRX can also automatically restrict access to those who are running a fever. Equipped with power infrared thermal imaging technology, the Accesspoint FRX acts as your premises’ first line of defence, saving valuable time, eliminating direct physical contact and reducing the need for extra manpower when it comes to temperature screening. Combined with advanced settings such as guest/visitor mode, mask detection and real time data upload, the Accesspoint FRX is suitable not only for workplaces but also for schools, hospitals, restaurants, malls, and other high traffic venues. We hope you enjoy owning your Andatech​®​ AccessPoint FRX breathalyser. If you have any questions regarding the unit or want to speak with us further, please visit andatech.com.au or call 1300 800 200 (between 9am and 5.30pm Monday to Friday). CONTENTS DEVICE FEATURES 4 LCD SCREEN 5 SPECIFICATIONS 6 DEVICE INSTALLATION 7 GUIDELINES 7 MOUNTING THE DEVICE 8 WALL-MOUNT INSTALLATION 8 CRADLE STAND INSTALLATION 9 ANDALINK 10 SETUP INSTRUCTIONS 10 ADMIN SETUP 10 ANDALINK SYNC 10 FORCE SYNC 10 ABOUT TEMPERATURE CALIBRATION 11 TEMPERATURE CALIBRATION PROCEDURE 11 ADMIN TEMPERATURE CALIBRATION (ON DEVICE STARTUP) 11 INTERVAL TEMPERATURE CALIBRATION 11 2

11 CALIBRATION OPERATORS 12 AMBIENT TEMPERATURE CALIBRATION 12 OPERATING INSTRUCTIONS 13 DEVICE SETTINGS 14 Network 14 Language 15 Records 16 Voice 17 Advanced Setting 18 (a) Temperature 18 (b) Recognition / Card Scan 19 (c) Test Delay 21 Temperature Calibration 22 Calibration by ambient temperature (suitable when the device is in a fixed position) 22 Calibration by body temperature within calibration interval 22 Manual calibration 22 TROUBLESHOOTING / WARNING DISPLAY 23 FACIAL RECOGNITION GUIDELINES 25 FAQs 26 LIABILITY FOR PROPER FUNCTION OR DAMAGE 26 WARRANTY DETAILS 27 3

● Simple base ● Smart base (includes wiring and output ports) 4

Network WIFI, 4G (optional), Ethernet Accuracy ±0.3°C Extension Ports 1 USB, 1 RS232, 1 TTL, 1 switch signal, can connect to electric lock and access gates Display 8 inch TFT LCD CPU Cortex - A53 Octa-Core 1.4GHz Camera 2 Mega Pixel with visible light and infrared EMMC 8GB EMMC 5.1 Facial Recognition Distance 0.3 to 2m Ambient Conditions Operation: -10 to 75°C Storage: -20 to 50°C Humidity: 20% to 95%RH Facial Recognition Rate 99.9% Power supply Input: AC 100-240V 50-60Hz 0.8A, Output: DC 12V 3A Facial Recognition Identification Speed 300ms Weight 1.28kg Memory (built-in) 20,000 registered faces, 20,000 test results Dimensions 23.7cm x 12.7cm x 1.8cm Andalink memory (cloud storage) 20,000 registered faces, 20,000 test results (upgrade options available) Warranty 1 year 6

● Install the device in a location with sufficient lighting ● Do not use the facial recognition feature under a strong light. ● Do not expose the device to the sun for a prolonged period of time. ● Do not use in locations that are subject to high humidity. Excessive humidity may cause damage to the device's components. ● Do not install in locations with large temperature fluctuations throughout the day as this may affect temperature calibration and body temperature results. ● Choose an installation location that has a regular, room temperature - away from direct sunlight, excessive heat or cold air (e.g. directly facing an air conditioner). Excessively hot or cold temperatures may affect body temperature readings. ● Use our provided power adapter- connecting it to an improper power source may damage your equipment and lead to fire and/or damage. ● Keep the camera clean for optimum photos and facial recognition. ● Device should be installed facing directly forward with as little tilt or inclination as possible to ensure the best body temperature results. 7

WALL-MOUNT INSTALLATION If you have purchased the wall-mounted version, the wall mount bracket would have come pre-installed onto the device. To mount on the wall, use the appropriate screws (4) and wall anchors (4) for the type of wall material you are mounting the device to (screws and wall anchors not provided). 1. Use a screwdriver to loosen the two screws on the sides of the bracket (image A) 2. Remove the device from the bracket by sliding the bracket up or down from the device (image B). 3. Locate an area on the wall where you want to install the device (be sure to follow the installation guidelines as mentioned before). Using a pencil and the bracket as a guide, mark the 4 holes that will need to be drilled into the wall. Note: The bracket can be positioned in either orientation depending on how you want to position the wire cable (image D). 4. Drill the 4 holes on the wall and put the wall anchors inside the holes. 5. Position the flat side of the bracket against the wall and use screws to secure it into place (image C). 8

7. With a screwdriver, tighten the two screws on the sides of the brackets to secure the device into place (image A). CRADLE STAND INSTALLATION 1. Mount the device and cradle stand on the surface. 2. On the under side of the surface, put the neoprene O ring inside the hexagon nut and screw it onto the cradle stand until the device is securely positioned in place. 3. Use a torx screwdriver to adjust the angle of the display panel. The angle can be changed up to ±30°. 9

data management system. With Andalink, company and OH&S managers can register users and faces, as well as view, download, and manage reports for their employees' attendance and temperature results. The AccessPoint FRX can also be used with visitor or guest mode, perfect for conducting temperature screening and automating entrypoint access in public places and high traffic areas such as hospitals, government buildings, tourist attractions and schools. SETUP INSTRUCTIONS For instructions on how to set up your Andalink account for your AccessPoint FRX, please visit andatech.com.au/andalink-manual​ ​and log in with the credentials provided in the letter with your device during purchase. ADMIN SETUP Important​: Before operating the AccessPoint FRX, log in to your Andalink account and create at least one (1) staff that has the ​user type Admin​ for each location/device. An Admin staff is required to conduct the Admin Temperature Calibration on the device during startup. ANDALINK SYNC Test results from the device are synced to Andalink immediately (as long as there is an active internet connection on the device). All other changes from Andalink to the device are synced every 10 minutes. FORCE SYNC To Force Sync the device with Andalink, connect a mouse to the device. Then click and hold the cursor on the version number (displayed on the bottom right of the device screen). The server (cloud) icon will start rotating and display a downward arrow icon to indicate that it is syncing. The Force Sync is complete when the icon stops rotating. The number beside the icon will be updated to show the updated number of registered faces synced from Andalink, and a pop-up message will appear in the Notification Area that the Force Sync is complete. 10

The Temperature Calibration is required to evaluate and adjust the precision and accuracy of the AccessPoint FRX's temperature measurements. TEMPERATURE CALIBRATION PROCEDURE To perform a Temperature Calibration, a calibration operator stands in front of the AccessPoint FRX and faces the camera. The device will then take their temperature and use that as the guideline for 'normal body temperature'. Note: It is recommended that the calibration operator first check their body temperature (e.g. with a separate accurate, reliable handheld thermometer) to make sure that it is normal ​(within 36~36.5°C) ​before performing the Temperature Calibration. ADMIN TEMPERATURE CALIBRATION (ON DEVICE STARTUP) Each time the device is switched on, it takes 10 minutes to warm up and will then require a Temperature Calibration. This can only be performed by an Admin (set in Andalink). Note: The device will auto-restart daily at 4AM (device time) by default. Any software updates are done automatically during restart as long as your device is connected to the internet. INTERVAL TEMPERATURE CALIBRATION During normal operation, the device will also require a Temperature Calibration at regular intervals (recommended / default setting: 60 minutes). When the device requires Temperature Calibration, the Thermal Imaging Display will turn completely orange and the Notification Box will show 'Please contact calibration operator' if anyone attempts to take a test. A normal test cannot be taken until a calibration operator performs the Temperature Calibration. MANUAL TEMPERATURE CALIBRATION If a temperature calibration is needed outside of its regular interval period (e.g. temperatures seem too high or too low, or is measuring inconsistently), a manual temperature calibration can be performed. 11

Calibration and click on 'Start Manual Calibration'. Then, follow the steps under 'Temperature Calibration Procedure'. CALIBRATION OPERATORS By default, only an Admin user (set in Andalink) can conduct the Interval and Manual Temperature Calibration. The calibration operator for these can be changed to a non-Admin (any user) under Advanced Settings (Temperature) by un-ticking the checkbox for 'Temperature calibration by operator only'. Refer to Advanced Settings (Temperature) for more information. Note: The calibration operator for Admin Temperature Calibration (on device startup) can only be an Admin. This cannot be changed in Advanced Settings. AMBIENT TEMPERATURE CALIBRATION If ambient temperature calibration is enabled (under ‘Temperature’ settings), the device will check the environment / ambient temperature and self-calibrate. Note: ● The device may ask for a manual calibration (with a calibration operator) if high temperature fluctuations are detected in the environment. ● The initial temperature calibration on device startup will still require a calibration by body temperature (requires a calibration operator to be physically present). 12

1. 'Face camera. Keep face inside the frame' Stand in front of the device, face the camera and position face within the Facial Recognition Frame shown on the LCD display. Note: Be sure to follow the ​Facial Recognition Guidelines​ when facing the camera. 2. Device will analyse the results and display them in the Notification Area. a. If the temperature reading is above the Body Temperature Limit, an alert will sound and the test procedure ends. b. If the temperature reading is below the Body Temperature Limit, the test will proceed to the next step. Note: Body Temperature Limit is set under Advanced Settings. 3. Results are synced to Andalink immediately after each test (if device is connected to the internet). 4. A new user can take another test immediately by repeating from Step 1. 13

mouse into the device and long press (click + hold) the icon on the bottom left of the screen. Network There are 3 methods of connection: Ethernet, Wifi, and 4G (additional module) Ethernet Plug in ethernet cable to connect to the network automatically. Wifi Select SSID and input password to connect to WIFI network. 4G With the device turned off, insert SIM card into the SIM slot. Then, turn the device on. Click on any method of network connection to activate or deactivate it. Once a network preference has been selected and activated, the corresponding icon will turn blue. 14

Select the preferred language from the drop down menu then click to save. 15

Click on to scroll or to search for a record. Click on a record to view details of the test record. Click on to print the test record (compatible printer must be connected) or click to return to view test records. 16

Voice recorded alerts Controls the voice recorded alerts such as 'Visitor / Temperature Reading / Pass'. Drag the red dot on the bar to adjust the volume level. To mute or disable all voice alerts on the device, click on the icon. The icon will change to when muted/disabled. Click it again to unmute or enable voice alerts. Sound alerts Controls the sound alerts (alarm sounds when temperature is high etc.). Click on the drop down arrow to change the volume level. To mute or disable all sound alerts on the device, click on the icon. The icon will change to when muted/disabled. Click it again to unmute or re-enable sound alerts. After making changes, click to save the settings. Note: The Temperature Calibration alarm sound is controlled under ​Advanced Settings > Test Delay 17

Delay ​advanced settings. (a) Temperature Enter the password 978166 ● Body Temperature​ - ○ Tick to enable temperature scanning for all users ○ Untick to disable temperature scanning for all users ● Body Temperature Scale ​- ○ Tick to select either °C or °F for body temperature reading. ● No body temperature limit​ - ○ Tick to disable all temperature alerts. ■ Temperature pass limit is 0 by default (all temperature readings will be 'Pass') ○ Untick to set a body temperature limit and alert sound: ■ Body temperature limit ​- Set a body temperature limit (e.g. 38.0). Any detected body temperature above this set limit will sound an alert. ● Temperature calibration by operator only​ - Controls the calibration operator setting for Interval and Manual Temperature Calibration (under 'Temperature Calibration' in Settings menu). ○ Tick to allow only Admin to conduct the Interval and Manual Temperature Calibration (default setting). ○ Untick to allow anyone to perform the Interval and Manual Temperature Calibration. ● Do not display temperature reading ​- ○ Tick to hide the temperature reading when temperature is scanned. ○ Untick to show the temperature reading (e.g. 37.0°C) when temperature is scanned. After making changes, click to save the settings. 18

Enter the password 978165 ● Enable Facial Recognition ○ Untick this to enable the device's facial recognition feature (default setting). ○ Tick this to disable the device's facial recognition feature ● Visitors Allowed ​- ○ Tick this to enable non-registered users (visitors) to use the device. ■ Device will display user ID as 'Visitor'. ■ Andalink will store visitor's picture and test results. User ID will be recorded as 'Guest Mode: User not registered'. ■ Registered users will be able to use the device as normal (user's name will be recorded). ○ Untick this to allow only registered users to use the device. ■ If a non-registered user uses the device when visitors are not allowed, it will display “FAIL” and the visitor cannot take a test on the device. ● Enable Mask Detection ○ Tick to enforce all users to wear a mask. If a user is detected as not wearing a mask, device will notify 'PLEASE WEAR A MASK' and sound an alert. Users cannot take a test unless a mask is detected. ■ Note: If Mask Detection is enabled, the setting 'Visitors Allowed' must also be enabled as the device cannot conduct any facial recognition on registered staff. ○ Untick to disable mask detection. ● Enable / Disable Live Detection ○ Select ‘enable’ to allow the device to operate only if there is a real person detected in front of the device. ○ Select ‘disable’ to allow the device to operate even if a real person is not detected in front of the device (e.g. a picture of a person is shown to the camera). This option is less secure. 19

○ Select ‘enable’ to switch on the LED fill light on top of the device. This can assist in making facial features clearer so that the facial recognition camera can function properly, especially if the device is in a low light environment. ○ Select ‘disable’ to switch off the LED fill light on top of the device. When disabled, the LED fill light will switch off when the device does not detect any person in front of the device within 10 seconds. ● Photosensitive Control ○ Select this option to turn on the LED fill light only if a person is detected in front of the device. The light is controlled based on the environment. ● Full Picture ○ Tick this option to enable the camera to take a full picture of the user including the background. ○ Untick this option to crop out the image of the user’s face (taken within the facial recognition frame) when taking a picture. ● Ambiguity ○ Determines the rate of ambiguity allowed in the facial recognition algorithm. Can be set from 0.0 - 1.0. ○ The default and recommended setting is 0.5. ○ The lower the number of ambiguity, the stricter the FR algorithm, e.g. at ‘0’ the user will need to stand very still in order to take a test. After making changes, click to save the settings. 20

Enter the password 119119 ● Test success delay - ​Enter the time delay (in seconds) required after a successful test before the start of the next facial recognition test. This interval time is especially important when the device is connected to an access gate system to allow enough time for the door to open and close after a test. ● Turn off calibration alarm ​- This controls the Temperature Calibration alarm sound. ○ Tick to disable the temperature calibration alarm ○ Untick to enable the temperature calibration alarm. 21

adjust the precision and accuracy of the AccessPoint FRX's temperature measurements. This can be done in two ways - with ambient temperature or with body temperature (requires calibration operator). Please read 'About Temperature Calibration' for more information. Calibration by ambient temperature (suitable when the device is in a fixed position) Enable this to allow the device to check the environment / ambient temperature and self-calibrate. Note: ● The device may ask for a manual calibration (with a calibration operator) if high temperature fluctuations are detected in the environment. ● The initial temperature calibration on device startup will still require a calibration by body temperature (requires a calibration operator to be physically present). Calibration by body temperature within calibration interval By default, the device will require a Temperature Calibration every 60 minutes. This is the recommended interval. Although not advisable, you can select a different temperature calibration interval from the drop down menu. After changing the interval, click on the 'Start manual calibration' button to save the new calibration interval setting and conduct a manual temperature calibration. A calibration operator needs to be physically present to conduct the temperature calibration on the device. Refer to 'Temperature Calibration Procedure' for instructions. Manual calibration If a temperature calibration is needed outside of its regular interval period (e.g. temperatures seem too high or too low, or is measuring inconsistently), a manual temperature calibration can be performed. To do this, just click on the 'Start manual calibration' button. A calibration operator needs to be physically present to conduct the temperature calibration on the device. Refer to 'Temperature Calibration Procedure' for instructions. 22

Issue / Warning Display Possible Cause(s) Solution(s) Fail! User is not registered as staff and ‘Visitors Allowed’ is disabled. Register user as staff in Andalink or enable ‘Visitors Allowed’ under ‘Advanced Settings (Recognition / Card Scan)’. Please contact calibration operator and/or Thermal Imaging Display is orange The device requires Temperature Calibration. Perform a temperature calibration following the instructions under ‘Temperature Calibration Procedure’. Body Temperature: XX.X°C Fail! The detected body temperature was higher than the set limit. Check and change the body temperature limit (e.g. 38.0°C) under ‘Advanced Settings (Temperature)’ if it is too low. Body Temperature is too high (e.g. 38.0°C) but the user passed No Body Temperature Limit was set (default limit is 0°C - any temperature will Pass) or was set too low (e.g. 32.0°C). Go to Advanced Settings (Temperature)’ and set a body temperature limit (e.g. 37.5°C). Device not recognising or detecting user or face correctly User’s face is not within the Facial Recognition Frame. Position user so that face is within the Facial Recognition Frame. User is not following Facial Recognition Guidelines. Ensure users are following Facial Recognition Guidelines. Also, ensure that the user's photo in Andalink is following Facial Recognition Guidelines. User is not registered in Andalink or device. Register the user in Andalink or device. User was recently registered in Andalink but not yet synced to the device. Ensure the device is connected to the internet. Wait 10 minutes or Force Sync to sync user to device. User is not registered and Visitors Mode is disabled. Register user or enable Visitors Mode under ‘Advanced Settings (Recognition / Card Scan)’. Mask Detection is enabled but ‘Visitors Allowed’ is disabled. Either disable ‘Mask Detection’ or enable both ‘Mask Detection and ‘Visitors Allowed’ under ‘Advanced Settings 23

Users are being detected as Visitor / Guest although already registered as staff in Andalink User was recently registered in Andalink but not yet synced to device. Ensure device is connected to the internet. Wait 10 minutes or Force Sync to sync user to device. Facial Recognition was disabled. Untick the ‘Without Recognition’ setting under ‘Advanced Settings (Recognition / Card Scan)’ to enable Facial Recognition feature. Mask Detection is enabled. Disable Mask Detection under ‘Advanced Settings (Recognition / Card Scan)’. Device is not responding or the display screen is frozen Device requires a restart Restart the device. Temperature readings are highly inaccurate or inconsistent Device installation did not follow guidelines. Ensure device installation follows guidelines under ‘Device Installation’, including: - Device is not tilting too much upwards or downwards - Room does not have large temperature fluctuations or is constantly too hot or too cold - Heater or air conditioner is not close or blowing directly onto device Perform a Manual Temperature Calibration. Ensure that the calibration operator has a normal body temperature (e.g. 36~36.5°C). Room temperature has large temperature fluctuations. Temperature calibration performed incorrectly. Temperature calibration performed when the environment was too hot or too cold. Calibration operator did not have normal body temperature. 24

No, this cannot be done on the device or in Andalink by any user (including by Admins or Managers). 2. How instant are the AccessPoint FRX's test results, changes and updates synced to Andalink? They sync automatically every 10 minutes. You can do a Force Synchronisation to sync it instantly. 3. What will happen if the Wi-Fi or internet is down in my location? The AccessPoint FRX will continue to operate and save test results offline. Once it is connected to the internet or Wi-Fi network again, it will sync the results to the Andalink. LIABILITY FOR PROPER FUNCTION OR DAMAGE The liability for proper functioning of the instrument is irrevocably transferred to the owner or operator in the event the instrument is serviced or repaired by personnel not employed or authorised by Andatech. In such an event, the warranty will be void. 26

Congratulations on your purchase! It is our aim to provide you with quality products that you can trust. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Guarantee The product is guaranteed to be free from defects in workmanship and parts for a period of 12 months from the date of purchase for domestic use and 3 months for commercial use. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion, solely at our option with no charge for parts and labour. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Trade Practices Act and similar state laws. Proof of Purchase This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket or receipt as proof of purchase and as proof of date on which the purchase was made. The purchase docket (or a copy) or receipt must be presented with the warranty when making a claim under this warranty. Service during the Warranty Period To claim for warranty, contact us on 1300 800 200 or ​[email protected]​ to get an RA# (Return Authorisation Number). Ensure that the RA# is clearly stated on the outside of the packaging and that the product is properly packaged so that no damage occurs to the product during transit. Shipping of the product back to us for warranty will be at our cost. A product return without the RA# or proof of purchase will not be accepted. Extent of Warranty This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced. This warranty does not cover manuals and packaging. Normal Wear and Tear This warranty does not cover normal wear and tear to the product or parts. Exclusions This warranty does not cover: ● Any defect caused by an accident, misuse, abuse, improper operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by the distributor. ● Any product that has been damaged by a lightning strike either directly or indirectly or a main power surge or liquid ingress. ● The product if it is located outside of Australia. ● Any damage caused by improper power input or improper cable connection. Andatech Pty. Ltd. PO Box 3038, Nunawading VIC 3131, Australia. Phone: 1300 800 200 Fax: 1300 883 802 Email: ​[email protected] 27