ELSA ECOMO 320 Manual 

II English © 2000 ELSA AG, Aachen (Germany) While the information in this manual has been compiled with great care, it may not be deemed an assurance of product characteristics. ELSA shall be liable only to the degree specified in the terms of sale and delivery. The reproduction and distribution of the documentation and software supplied with this product and the use of its contents is subject to written authorization from ELSA. We reserve the right to make any alterations that arise as the result of technical development. ELSA is a DIN EN ISO 9001 certified company. With the certificate of June 15, 1998, the authorized certification institute TÜV-CERT has confirmed the conformity of ELSA AG with the worldwide quality standard DIN EN ISO 9001. The certificate number of ELSA is 09 100 5069. Trademarks Windows ®, Windows NT ® and Microsoft ® are registered trademarks of Microsoft, Corp. Apple ® and Macintosh ® are registered trademarks of Apple Computer, Inc. Diamontron™ is a trademark of Mitsubishi Electric Corp. The ELSA logo is a registered trademark of ELSA AG. All other names mentioned may be trademarks or registered trademarks of their respective owners. Subject to change without notice. No liability for technical errors or omissions. ELSA AG Sonnenweg 11 52070 Aachen Germany www.elsa.com Aachen, February 2000 21650/0200

III English Preface Thank you for placing your trust in this product. With the ELSA ECOMO 320 you have selected one of ELSA's high-end monitors. ELSA products are subject to the highest of standards in production and quality control which are the foundation for consistently high product quality. This monitor was especially designed for the demands of professional users, and distinguishes itself with an extraordinary degree of reliability. Our on-line services (www.elsa.com) are available to you around the clock should you have any queries regarding the topics discussed in this manual or require any further support. In the 'Support' file section under 'Know-How', you can find answers to frequently asked questions (FAQs). The KnowledgeBase also contains a large pool of information. Current drivers, firmware, tools and manuals can be downloaded at any time.

V English Contents Introduction ....................................................................................................................1 Monitor features..................................................................................................... 1 Package contents.................................................................................................... 2 CE conformity and FCC radiation standard............................................................. 3 Installation .....................................................................................................................5 Connecting to the computer ................................................................................... 6 Connecting to the mains......................................................................................... 6 Switch on ................................................................................................................ 6 Connecting the monitor to a Macintosh computer................................................. 7 What next?.............................................................................................................. 8 Aspects of your monitor ...............................................................................................9 The front control panel ........................................................................................... 9 Rear connectors panel.......................................................................................... 10 Operating the monitor ................................................................................................11 The on-screen display........................................................................................... 11 How to navigate the OSD ................................................................................ 11 Monitor settings ..........................................................................................................13 After switching on ................................................................................................ 13 Plug&play......................................................................................................... 13 Language.......................................................................................................... 13 An overview of all functions................................................................................. 14 An optimized working environment ........................................................................17 Monitor picture quality ......................................................................................... 17 Tips for an ergonomic working environment........................................................ 17 Lighting in your working environment ............................................................. 17 The work desk.................................................................................................. 17 The seating position ........................................................................................ 18 The monitor position........................................................................................ 18 Cleaning your monitor........................................................................................... 18 Technical data .............................................................................................................19 Power management function................................................................................ 19 Factory presets...................................................................................................... 20 Graphics input of the Apple-Macintosh computer............................................... 20

VI English Troubleshooting ..........................................................................................................23 Problem solving .................................................................................................... 23 Restraining wires.................................................................................................. 24 Appendix .......................................................................................................................25 TCO ’99.................................................................................................................. 25 Advice and help .................................................................................................... 28 Software updates ............................................................................................ 28 Who to contact?............................................................................................... 28 ELSA-ServiceDirect for ELSA ECOMO monitors................................................... 30 Warranty conditions ............................................................................................. 31

1 English Introduction This manual tells you how to connect, adjust and care for your monitor. This manual also provides technical specifications and instructions for troubleshooting problems you may experience with your monitor. Monitor features The Diamond monitor is an intelligent, microprocessor-based monitor compatible with most analog RGB (red, green, blue) display standards, including PS/V, PS/2, Apple Macintosh, Centris, Quadra, Macintosh II and Power Macintosh products. It provides crisp text and vivid color graphics with VGA, SVGA, XGA (non-interlaced), and most Macintosh compatible color graphics boards. � The monitor’s wide auto-scanning compatibility range makes it possible to upgrade graphics boards or software without needing to purchase a new monitor. � Digitally controlled auto-scanning is done using an internal microprocessor, for horizontal scan frequencies between 30kHz and 96kHz, and vertical scan frequencies between 50kHz and 130Hz. The microprocessor-based intelligence allows the monitor to operate in each frequency mode with the precision of a fixed frequency monitor. � The monitor contains resident memory for pre-programmed screen display standards and is also capable of storing additional user adjustment parameters. � The monitor is capable of producing a non-interlaced maximum addressable resolution format of 1600 dots x 1200 lines with systems based on IBM. This display is well suited for windowing environments. � Because of the analog signal input, the monitor can display an unlimited palette of colors that can be manually adjusted to suit your specific needs. � The monitor has a power management function according to the standard of VESA- DPMS, NUTEK and Energy Star. To save energy, the monitor must be connected to a system compliant with this standard. (Refer to your computer and/or graphics board instructions for proper operation.) � To ensure the easy installation and operation of this monitor, a moiré clear function and an on-screen display (OSD) present all of the functions for setup and adjustment. � The monitor complies with the safety standards EN60950, EN55022 Class B for EMC, MPR II, and with the ergonomics standards ISO 9241-3, ISO9241-7, ISO9241- 8 and ZH1/618. The monitor also complies with TCO ’99 guideline for environ- mentally safe use.

2 English � Digital chassis design for lighter, more compact housing and improved display performance. � The monitor complies with Video Electronics Standards Association (VESA) DDC1/ 2B(EDID) specification. If your computer provides DDC1/2B(EDID) function, the setup takes place automatically. � The innovative tube technology makes a naturally flat and completely planar picture possible, free of any curvature. � The planar screen allows for an optically perfect picture over the entire display surface. � The flat surface and antireflective coating reduce the reflection of environmental light. Package contents Please ensure that the delivery is complete. When opening the package, please check that the following components are included: � Documentation � Monitor � Power cord and monitor cord � Data media including additional software and electronic documentation Please contact your dealer if any part is missing or damaged. ELSA reserves the right to make changes to the package contents without prior notice.

3 English CE conformity and FCC radiation standard CE This equipment has been tested and found to comply with the limits of the European Council Directive on the approximation of the laws of the member states relating to electromagnetic compatibility (89/336/EEC) according to EN 55022 class B. FCC This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the Federal Communications Commission (FCC) Rules. CE and FCC These limits are designed to provide reasonable protection against radio frequency interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. It may interfere with to radio communications if not installed and used in accordance with the instructions. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception (this can be determined by turning this equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures: � Reorient or relocate the receiving antenna. � Increase the distance between this equipment and the receiver. � Connect the equipment to an outlet on a circuit other than that to which the receiver is connected. � Consult your dealer or an experienced radio/TV technician. � Caution: To comply with the limits for an FCC Class B computing device, always use a shielded signal cable. Caution to the user: The Federal Communications Commission warns the user that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

5 English Installation This chapter will assist you to get your monitor working as quickly as possible. It takes just a few straightforward maneuvers to connect the monitor to your computer. Before you start please carefully read the safety and operating hints below. Use the power cord supplied to connect the monitor. In order to avoid electric shock, the power cord must be connected to a properly grounded plug. Do not on any account open up the appliance to carry out your own repairs. Very high voltages exist within the appliance, even when disconnected from the mains. Repairs should only be made by trained technicians. Please contact ELSA Services for any repairs. Do not locate the monitor close to sources of electromagnetism. These can include halogen desk lamps or electric motors, but can also include high voltage cables or steel pillars. Magnetic or electromagnetic radiation causes picture distortion and can eventually cause your monitor to fail. Ensure that your monitor has sufficient ventilation. The air vents on your monitor must not be obstructed. Heat produced from the picture tube must be allowed to escape freely. Protect the monitor from damp and dust. Damp can cause short circuits, and a build-up of dust can mean that the monitor is not properly ventilated. The power cord must be unobstructed. Avoid allowing heavy objects to stand on it.

6 English Connecting to the computer Use the monitor cable to connect your computer with the signal graphics input on the monitor. For connecting your monitor to a Macintosh computer, make use of the special adapter available from your dealer. See the chapter ('Connecting the monitor to a Macintosh computer') for information on the connection of this adapter and the dip switch settings. Connecting to the mains With the monitor switched off connect the power cord supplied to the monitor and to the mains. The monitor automatically adjusts itself to the rated voltage (110V–230 V). Switch on The monitor is now connected to your computer and the mains. First switch on your monitor, then the computer. 1. 2.

7 English Connecting the monitor to a Macintosh computer Your dealer can supply you with a special adapter for connecting your ELSA monitor to Macintosh computers. The adapter is to be located between the computer's graphics output and the VGA connector cable. The DIP switches on the upper side of the adapter should be set according to the resolution with which your monitor will be operating. The optional adapter is for connecting your ELSA monitor to Macintosh computers. Set the DIP switches according to the table below. DIP switch settings connections with Macintosh computers ELSA monitors DIP switch setting 17" multi-mode start resolution: 1024 x 786 19" multi-mode start resolution: 1152 x 870 20" multi-mode start resolution: 1152 x 870 21" multi-mode start resolution: 1152 x 870 22" multi-mode start resolution: 1152 x 870 24"multi-mode start resolution: 1152 x 870

8 English What next? Because there are so many types of graphics boards you may need to fine tune the monitor picture settings. In the following chapters you can read how to fine tune for picture and color. The manual also contains technical information and additional assistance for the operation of your ELSA monitor. The manual is supplied in printed form in the English and German languages. The versions in French and Italian are available in PDF-format on the CD. The Spanish and Dutch translation describes the installation only. If you require more information, please refer to the documentation in the other languages.

ELSA ECOMO 320 9 English Aspects of your monitor The front control panel The lower front of the monitor features a row of switches and buttons which allow you to tune the picture settings precisely. Function � On/off switch On/off switch for your monitor. � Power-On indicator This indicator lights up green when the monitor power is on. It shows amber when the monitor is in the power saving function. � FPM Press the BNC/D-SUB key to select FPM (Fine Picture Mode). � Scroll key � Press this key to select the group icon in the main menu. � Key � shows the marking within the submenu. � Setting keys +/- The keys are used to adjust the desired menu setting.

ELSA ECOMO 320 10 English Rear connectors panel Function � AC power connector Plug the power cord in here. � Signal input (HD15) This plug connects your monitor with the video output of the graphics card in your computer.

ELSA ECOMO 320 11 English Operating the monitor The on-screen display The – on-screen display (OSD) –makes light work of fine tuning the picture on your monitor. The range of settings includes the simple brightness adjustment to the detailed correction of pincushion curvature or distortion. The on-screen display appears as soon the 'Menu' button on the control panel is pressed. Once in the on-screen display, you can use the buttons to access the various pages of the menu. How to navigate the OSD � Press any button to display the OSD screen. � Select the group icon within the main menu by pressing this button �. � Use the � key to move the marking to the left or right in the setting options submenu. Pressing the � and�� keys simultaneously moves the marking to the left. ����� �

ELSA ECOMO 320 12 English � Adjust values and functions by pressing the +/- buttons. After five seconds of inactivity, the OSD screen automatically disappears. �

13 English Monitor settings The monitor settings can be fine tuned according to your preferences. Do not be afraid to experiment with the monitor and try out all of the options for adjustment. If the picture has gone completely astray, just press the RESET “emergency button” to restore the factory settings. After switching on Plug&play Modern graphics boards and the ELSA ECOMO 320 can communicate using the DDC (Display Data Channel). The ELSA ECOMO 320 can send its parameters to the graphics board and, in turn, the graphics board ensures that the monitor operates at the highest possible refresh rate for the resolution selected. This means that you will immediately get a picture that requires only minor adjustment. Check the fine tuning of the picture and make adjustments for the relative light levels within your working environment. You will now find out what settings are possible and how to solve any problems. Language The ELSA ECOMO 320 can display its on- screen menus in a variety of languages. To change the language used for the on-screen menu, simply call up the menu page illustrated here and select the language you want. � � LANGUAGE

14 English An overview of all functions The following overview has been drawn up to help you navigate your way through the menu pages and their functions. Main menu Symbol Function Keys '–' Keys '+' Contrast To decrease the contrast. To increase the contrast. Color temperature 9300 K H-SIZE To decrease the horizontal size of the screen. To increase the horizontal size screen. H-PHASE To move the image on the screen to the left. To move the image on the screen to the right. V-SIZE To decrease the vertical size of the screen. To increase the vertical size of the screen. V-POSITION To move the image down. To move the image up. PCC-AMP To collapse the center of the image. To expand the center of the image. PCC-PHASE To decrease the width at the top of the screen image and to increase the width at the bottom. To increase the width at the top of the screen image and to decrease the width at the bottom. PCC-CENTER To narrow the center of the screen horizontally. To expand the center of the screen horizontally. TOP-PCC To expand the width of the screen image near the top corners. To narrow the width of the screen image near the top corners. BOTTOM-PCC To expand the width of the screen image near the bottom corners. To narrow the width of the screen image near the bottom corners. PIN-BALANCE To move the top and bottom of the screen image to the left. To move the top and bottom of the screen image to the right. KEY-BALANCE To slant the screen to the left. To slant the screen to the right. ROTATION To rotate the image counterclockwise. To rotate the image clockwise. GEOMETRY RESET – To restore to factory preset level. MOIRE CANCEL LEVEL To decrease the level of the moiré cancel. To increase the level of the moiré cancel.

15 English � This locks the OSD function to prevent changes being made to your settings. Press the plus button to lock the OSD function. Pressing any selector or setting key will then display the message ('LOCKED'). You can adjust only BRIGHTNESS and CONTRAST in this state. Press minus button to unlock the OSD. CLAMP PULSE POSITION To clamp the video signal at the front of the H-Sync pulse. To clamp the video signal at the back of the H-Sync pulse. If you connect to Macintosh, press plus button. VIDEO LEVEL For a 1.0V video input. For a 0.7V video input. Degauss – To eliminate possible color shading or impurity. POWER SAVE To deactivate the power- save mode. To select the power-save mode. � OSD lock To unlock the OSD function. To lock the OSD function except for BRIGHTNESS and CONTRAST. DIAGNOSIS Displays the current scanning frequency, and preset number. LANGUAGE To choose the language used for the OSD: ENG: English, FRA: French, ITA: Italian, GER: German, ESP: Spanish, JPN: Japanese Main menu Symbol Function Keys '–' Keys '+'

ELSA ECOMO 320 17 English An optimized working environment You have already taken a significant step towards this goal: you have acquired a monitor with technology guaranteeing optimized ergonomics and a minimum of stress at your place of work. Equally important is the overall arrangement of your working environment, which includes some basic rules about working with a monitor. The ELSA ECOMO 320 complies with the latest EU ergonomics guidelines (90/270/EEC) for work places with monitors, which came into effect on the 1.1.97. Monitor picture quality The screen must display a stable picture. How can you check this? Simply focus on a fixed point next to your screen. If you can see a perceptible flickering of the picture, you can try and adjust the brightness and contrast to stabilize the picture. If this does not help, then try to increase the display refresh rate with your graphics card driver. Tips for an ergonomic working environment Lighting in your working environment The lighting in your place of work should not perceptibly flicker. Avoid placing monitors directly next to windows and be sure that there is the possibility to reduce the intrusion of strong sunlight such as with a blind. When arranging desks, make sure that the direction of view is parallel with the lighting. The direction of view to the monitor should be parallel to the windows. Glare and reflections can be reduced by an anti-reflective layer (Lambda/4 anti-reflection) on the screen. You can check whether or not your place of work meets these basic rules: � Are you facing a window when looking at your monitor? � Does your monitor screen show any reflections from windows or lighting? The work desk The top of the work desk should be at a height of 72cm. The desk top should be around 80 cm deep and of sufficient width. There should be a suitable separation between the operator and the monitor which, for a 17" monitor, is recommended to be at least 45cm, and for a 21" monitor, should be about 80cm.

ELSA ECOMO 320 18 English The seating position The seating position is most important for work in comfort and without problems. A rule of thumb is: sit with a straight back and ensure that your arms and legs are bent at approximately 90°. Your feet should also rest flat on the floor. It is important that you frequently shift your seating position—to practice the so-called “dynamic sitting”—and that you stand up once in a while. The monitor position The ELSA ECOMO 320 can be tilted and swiveled so that you can set up the monitor position to your liking. When swiveling or tilting, please support the monitor with both hands When selecting the monitor position, be sure not to place it directly on the computer housing. Cleaning your monitor When cleaning the monitor, please follow these guidelines: Always unplug the monitor before cleaning Wipe the screen and cabinet front and sides with a soft cloth If the screen requires more than dusting, apply household window cleaner to a soft cloth to clean the monitor screen Do not use benzene, thinner or any volatile substances to clean the unit as the finish may be permanently marked. Never leave the monitor in contact with rubber or vinyl for an extended period.

19 English Technical data Power management function The ELSA ECOMO 320 complies with the guidelines set by VESA and Energy Star together with the stringent standards of NUTEK. The ELSA ECOMO 320 will automatically reduce power consumption if the monitor is connected to a graphics board complying with VESA DPMS. CRT Diagonal 45cm/17" viewable display size 41cm, 16" Gun In-line Deflection angle 90 ° Phosphors Red, green, blue (P22, medium short persistence) Phosphor color coordinates Red, Green, Blue X = 0.625 X = 0.280 X = 0.155 Y = 0.34 Y = 0.605 Y = 0.070 Slot mask 0.25 mm (aperture grill) Face plate anti-glare, anti-reflective, anti-static coating Focusing method Dynamic beam forming Input signal Video 0.7V or 1V RGB analog Synchronization Synchronization signals on green or separate horizontal/ vertical synchronization Interface Input connector DB9-15P Input impedance 75Ω (video) 1kΩ (sync) Frequency range Horizontal: 30–96kHz, vertical: 50–130Hz Resolution Horizontal: up to 1600 pixels, vertical: up to 1200 lines at 75Hz Warm-up time 30 min. to reach optimum performance temperature Brightness 110cd/m2 standard full white video with 9300K (+8MPCD) Blanking time Horizontal ≥ 2,3µs Vertical ≥ 450µs Viewable display 234mm x 312mm, relation 4:3 9300K 6500K 5000K Gamma value (γ) = 2,5 X = 0,283 ± 0,015 X = 0,313 ± 0,015 X = 0,346 ± 0,015 Y = 0,298 ± 0,015 Y = 0,329 ± 0,015 Y = 0,359 ± 0,015 Color temperature 9300k Power supply AC 100–120V/220–240V ±10%, 50-60Hz, 95W (typ.) Operating environment Temperature Humidity 5° – 35°C 10 – 90% relative air humidity Housing 410,2 x 412,6 x 435,3 mm (W x H x D) Weight 17.5 kg approx. Tilt and swivel base Tilt angle Swivel angle -5° – +15° ± 90° Approvals and Safety (CE) EN 60950 (TÜV-GS) certifications EMC (CE/FCC) EN55022-B, EN50082-1, EN60555-2 X-radiation DHHS, German X-ray regulations dated 1987-01-08 Others TCO '99, VESA DPMS, EPA Energy Star, MPR-II, ISO 9241-3 (TÜV-ERGO), ZHI/618, International Energy Star, Office Equipment Program

20 English Factory presets The display standards listed in the table have been stored so that the user can set up the monitor with a minimum of effort. If the monitor identifies one of these standards, the position and size of the display image will be adjusted accordingly. These presets can be overwritten using the controls. In addition to the factory preset timings, up to 15 additional timings can be stored. To be recognized as a timing, the new video signal must vary by at least 1kHz in the horizontal frequency, at least 1Hz in the vertical frequency, or in the polarity of the synchronization signal from any of the previously stored timings. * Factory presets Graphics input of the Apple-Macintosh computer As a rule, ELSA monitors can also be connected to Macintosh computers. The Macintosh uses a 15-pin socket for its graphics output. A suitable adapter is necessary to connect it to the VGA socket of the monitor. Please contact your dealer if you have any questions in this regard. Preset timing Fh (kHz) Fv (Hz) Polarity H V 640x480 N.I. 31.5 60.0 – – 640x480 N.I. 43.3 85.0 – – 800x600 N.I. 37.9–53.7 60.3–85.1 + + 1024x768 N.I. 68.7 85.0 + + 1152x870 N.I. 68.7 75.1 – – 1280x1024 N.I. 80.0 75.0 + + 1280x1024 N.I. 91.1 85.0 + + 640x480* N.I. 61.6 120.1 – + 1152x864* N.I. 76.4 84.8 – – 1024x768* N.I. 79.7 99.7 + +

21 English Contact assignment Port Signal Port Signal 1 Ground RED 9 Video BLUE 2 Video RED 10 Sense 2 3 C-Sync 11 C & V Sync. Ground 4 Sense 0 12 V-Sync. 5 Video GREEN (Mono Video) 13 Ground BLUE 6 Ground GREEN 14 H-Sync. Ground 7 Sense 1 15 H-Sync. 8 not assigned H-Sync. = horizontal frequency, V-Sync. = refresh rate

23 English Troubleshooting Problem solving Problem What you can do No picture LED On? (Green) Check, if AC power chord is disconnected or monitor switched of. LED Off Is the monitor switched on? Is the AC power cord properly connected? LED On? (Amber) Signal cable disconnected? Is the monitor of the computer switched on? Power Management function active (pertains to PC) The following message appears ATTENTION NO SIGNAL Signal cable disconnected? Is the monitor of the computer switched on? Power Management function active (pertains to PC) No picture visible, unit clicks Input signal frequency range is out of range CGA mode is not available. MDA mode is not available. EGA mode is not available. Picture parts are missing, picture not centered, picture too small or too large Do GEOMETRY-RESET or ALL RESET for a standard signal. Adjust H-SIZE, V-SIZE, H-PHASE, and V-POSITION with nonstandard signals. Monitor may not be able to get full-screen image depend on signal. In this case, please select other resolution, or other vertical refresh timing. Make sure you wait a few seconds after adjusting the size of the image before changing or disconnecting the signal. Display is dark or too bright Ensure that the selected input signal level corresponds to the output level of the graphics adapter (0.7V or 1.0Vp-p).

24 English Restraining wires Two thin, horizontal lines are visible on the screen. This is not a fault or defect of the monitor, bus a phenomenon typical of all CRTs with aperture grilles. These lines are shadows produced by the restraining wires which reduce the aperture grille’s sensitivity to vibration. Restraining wires

25 English Appendix TCO ’99 Congratulations! You have just purchased a TCO ’99 approved and labeled product! Your choice has provided you with a product developed for professional use. Your purchase has also contributed to reducing the burden on the environment and also to the further development of environmentally adapted electronics products. Why do we have environmentally labeled computers? In many countries, environmental labeling has become an established method for encouraging the adaptation of goods and services to the environment. The main problem, as far as computers and other electronics equipment are concerned, is that environmentally harmful substances are used both in the products and during their manufacture. Since it is not so far possible to satisfactorily recycle the majority of electronics equipment, most of these potentially damaging substances sooner or later enter nature. There are also other characteristics of a computer, such as energy consumption levels, that are important from the viewpoints of both the work (internal) and natural (external) environments. Since all methods of electricity generation have a negative effect on the environment (e.g. acidic and climate-influencing emissions, radioactive waste), it is vital to save energy. Electronics equipment in offices is often left running continuously and thereby consumes a lot of energy. What does labeling involve? This product meets the requirements for the TCO ’99 scheme which provides for international and environmental labeling of personal computers. The labeling scheme was developed as a joint effort by the TCO (The Swedish Confederation of Professional Employees), Svenska Naturskyddsforeningen (The Swedish Society for Nature Conservation) and Statens Energimyndighet (The Swedish National Energy Administration). Approval requirements cover a wide range of issues: environment, ergonomics, usability, emission of electric and magnetic fields, energy consumption and electrical and fire safety. The environmental demands impose restrictions on the presence and use of heavy metals, brominated and chlorinated flame retardants, CFCs (freons) and chlorinated solvents, among other things. The product must be prepared for recycling and the manufacturer is obliged to have an environmental policy which must be adhered to in each country where the company implements its operational policy.

26 English The energy requirements include a demand that the computer and/or display, after a certain period of inactivity, shall reduce its power consumption to a lower level in one or more stages. The length of time to reactivate the computer shall be reasonable for the user. Labeled products must meet strict environmental demands, for example, in respect of the reduction of electric and magnetic fields, physical and visual ergonomics and good usability. Below you will find a brief summary of the environmental requirements met by this product. The complete environmental criteria document may be ordered from: � TCO Development 114 94 Stockholm, Sweden Fax: +46 8 782 92 07 e-mail: [email protected] Current information regarding TCO ’99 approved and labeled products may also be obtained via the Internet, using the address: � www.tco-info.com Environmental requirements Flame retardants Flame retardants are present in printed circuit boards, cables, wires, casings and housings. Their purpose is to prevent, or at least to delay the spread of fire. Up to 30% of the plastic in a computer casing can consist of flame retardant substances. Most flame retardants contain bromine or chloride, and those flame retardants are chemically related to another group of environmental toxins, PCBs. Both the flame retardants containing bromine or chloride and the PCBs are suspected of giving rise to severe health effects, including reproductive damage in fish-eating birds and mammals, due to the bio-accumulative* processes. Flame retardants have been found in human blood and researchers fear that disturbances in foetus development may occur. The relevant TCO ’99 demand requires that plastic components weighing more than 25 grams must not contain flame retardants with organically bound bromine or chlorine. Flame retardants are allowed in the printed circuit boards since no substitutes are available. Cadmium* * Cadmium is present in rechargeable batteries and in the color-generating layers of certain computer displays. Cadmium damages the nervous system and is toxic in high doses. The relevant TCO ’99 requirement states that batteries, the color- generating layers of display screens and the electrical or electronics components must not contain any cadmium. Mercury* * Mercury is sometimes found in batteries, relays and switches. It damages the nervous system and is toxic in high doses. The relevant TCO ’99 requirement states

27 English that batteries may not contain any mercury. It also demands that mercury is not present in any of the electrical or electronics components associated with the labeled unit. CFCs (freons) The relevant TCO ’99 requirement states that neither CFCs nor HCFCs may be used during the manufacture and assembly of the product. CFCs (freons) are sometimes used for washing printed circuit boards. CFCs break down ozone and thereby damage the ozone layer in the stratosphere, causing increased reception on earth of ultraviolet light with e.g. increased risks of skin cancer (malignant melanoma) as a consequence. Lead* * Lead can be found in picture tubes, display screens, solders and capacitors. Lead damages the nervous system and in higher doses, causes lead poisoning. The relevant TCO ’99 requirement permits the inclusion of lead since no replacement has yet been developed. * Bio-accumulative is defined as substances which accumulate within living organisms ** Lead, cadmium and mercury are heavy metals which are bio-accumulative.

28 English Advice and help If you encounter any problems during the installation or operation of your ELSA product, please consult this manual first. If you have further questions, you can contact our Support team. Ensure that you can provide the following information. � Exact model name of your ELSA monitor. � The type of graphics board and the BIOS version (displayed when starting the computer). � Operating system and hardware environment. � ELSA serial number in 7755.xxxxxx format Software updates The latest versions of the ELSA software are always available for download from our Internet site www.elsa.com and direct via FTP from ftp.elsa.com. You will also find a wealth of information and answers to frequently asked questions (FAQs). Before you contact the ELSA Support team, please make sure that you are using the latest ELSA software (driver, firmware or INF file) versions. Who to contact? First you should contact the dealer where you bought your ELSA product. If there are still questions remaining, contact one of the following: � ELSA on the Internet � ELSA by Mail If you are not sure whether your ELSA product is defective or if the problem is just a driver which is incorrectly installed, please call the ELSA support hotline before you send the ELSA for repair. � ELSA Support hotline +49-241-606-6135 ELSA web site www.elsa.com Or write to ELSA ELSA AG Support Computergrafik Sonnenweg 11 52070 Aachen Germany Mondays to Fridays from 9.00 am until 5.00 pm (CET)

29 English � ELSA world wide You can contact the ELSA subsidiaries: ELSA, Inc. ELSA Asia, Inc. ELSA Japan, Inc. 1630 Zanker Road San Jose, CA 95112 USA Phone: Fax: +1-408-961-4600 +1-800-272-ELSA +1-408-895-4700 7F-11, No. 188, Sec. 5 Nanking East Road Taipei 105 Taiwan, R.O.C. Phone: Fax: +886-2-2768 57 30 +886-2-2766 08 73 Mita Suzuki Building 3F 5-20-14 Shiba, Minato-ku Tokyo 108-0014 Japan Phone: Fax: +81-3-5765-7391 +81-3-5765-7235

30 English ELSA-ServiceDirect for ELSA ECOMO monitors 3-year warranty including ELSA-Onsite As of the purchase date 01.01.1998, ELSA grants a three-year warranty on ELSA ECOMO1) monitors including ELSA-ServiceDirect. ELSA strives to offer its customers top product quality with its extensive quality assurance measures. If, however, the customer makes a complaint, this service program guarantees perfect support and repair procedures to minimize any inconvenience. As well as repairs carried out free of charge, the following ServiceDirect services are offered within the extended scope of the warranty. ELSA-Onsite: 3 years of onsite service for ELSA monitors—free of charge You can avail of the numerous advantages of our onsite services for ELSA ECOMO monitors throughout Europe2). If you discover a fault with your monitor, you first contact our support team. If your monitor requires repairs within the warranty period of three years, you are provided with a replacement unit within 24 hours3) which we deliver to your workplace. Your repaired monitor will be returned to you as soon as possible. The advantage of this offer is that you have no downtime or transport expenses. ELSA's customer service ensures that all transporting procedures are dealt with in the correct manner. Your direct contact partner at ELSA-ServiceDirect As an ELSA customer, you will receive support and advice from ELSA's customer service at all stages of the warranty services being carried out. 1) Applies to all ELSA ECOMO monitors purchased after January 1, 1998. 2) For ELSA ECOMO 21H97, a 4 week DoA warranty is granted outside of Germany instead. 3) Provided that the complete documentation reaches the ELSA Support team by 11.00 a.m. Please note that warranty services are only granted for faults which are covered within the framework of our warranty conditions, valid for the Federal Republic of Germany. If the ELSA service cannot find fault with the unit claimed to be defective, we will invoice you for DM 200 plus V.A.T. and bus system to cover inspection costs and replacement of the unit. The ELSA Support hotline is the first number to dial if you discover a malfunction or fault on your monitor. ELSA monitor support hotline +49-(0)241-606-6135

31 English Warranty conditions The ELSA AG warranty, valid as of June 01, 1998, is given to purchasers of ELSA products in addition to the warranty conditions provided by law and in accordance with the following conditions: 1 Warranty coverage a) The warranty covers the equipment delivered and all its parts. Parts will, at our sole discretion, be replaced or repaired free of charge if, despite proven proper handling and adherence to the operating instructions, these parts became defective due to fabrication and/or material defects. Also we reserve the right to replace the defective product by a successor product or repay the original purchase price to the buyer in exchange to the defective product. Operating manuals and possibly supplied software are excluded from the warranty. b) Material and service charges shall be covered by us, but not shipping and handling costs involved in transport from the buyer to the service station and/or to us. c) Replaced parts become property of ELSA. d) ELSA are authorized to carry out technical changes (e.g. firmware updates) beyond repair and replacement of defective parts in order to bring the equipment up to the current technical state. This does not result in any additional charge for the customer. A legal claim to this service does not exist. 2 Warranty period The warranty period for ELSA products is six years. Excepted from this warranty period are ELSA monitors and ELSA videoconferencing systems with a warranty period of three years. This period begins at the day of delivery from the ELSA dealer. Warranty services do not result in an extension of the warranty period nor do they initiate a new warranty period. The warranty period for installed replacement parts ends with the warranty period of the device as a whole. 3 Warranty procedure a) If defects appear during the warranty period, the warranty claims must be made immediately, at the latest within a period of 7 days. b) In the case of any externally visible damage arising from transport (e.g. damage to the housing), the transport company representative and ELSA should be informed immediately. On discovery of damage which is not externally visible, the transport company and ELSA are to be immediately informed in writing, at the latest within 7 days of delivery. c) Transport to and from the location where the warranty claim is accepted and/or the repaired device is exchanged, is at the purchaser's own risk and cost. d) Warranty claims are only valid if the original purchase receipt is returned with the device. 4 Suspension of the warranty All warranty claims will be deemed invalid a) if the device is damaged or destroyed as a result of acts of nature or by environmental influences (moisture, electric shock, dust, etc.), b) if the device was stored or operated under conditions not in compliance with the technical specifications,

32 English c) if the damage occurred due to incorrect handling, –especially to non-observance of the system description and the operating instructions–, d) if the device was opened, repaired or modified by persons not authorized by ELSA, e) if the device shows any kind of mechanical damage, f) if in the case of an ELSA monitor, damage to the cathode ray tube (CRT) has been caused especially by mechanical load (e.g. from shock to the pitch mask assembly or damage to the glass tube), by strong magnetic fields near the CRT (colored dots on the screen), or through the permanent display of an unchanging image (phosphor burnt), if, and in as far as, the luminance of the TFT panel backlighting gradually decreases with time, or g) if the warranty claim has not been reported in accordance with 3a) or 3b). 5 Operating mistakes If it becomes apparent that the reported malfunction of the device has been caused by unsuitable software, hardware, installation or operation, ELSA reserves the right to charge the purchaser for the resulting testing costs. 6 Additional regulations a) The above conditions define the complete scope of ELSA’s legal liability. b) The warranty gives no entitlement to additional claims, such as any refund in full or in part. Compensation claims, regardless of the legal basis, are excluded. This does not apply if e.g. injury to persons or damage to private property are specifically covered by the product liability law, or in cases of intentional act or culpable negligence. c) Claims for compensation of lost profits, indirect or consequential detriments, are excluded. d) ELSA is not liable for lost data or retrieval of lost data in cases of slight and ordinary negligence. e) In the case that the intentional or culpable negligence of ELSA employees has caused a loss of data, ELSA will be liable for those costs typical to the recovery of data where periodic security data back- ups have been made. f) The warranty is valid only for the first purchaser and is not transferable. g) The court of jurisdiction is located in Aachen, Germany in the case that the purchaser is a merchant. If the purchaser does not have a court of jurisdiction in the Federal Republic of Germany or if he moves his domicile out of Germany after conclusion of the contract, ELSA’s court of jurisdiction applies. This is also applicable if the purchaser's domicile is not known at the time of institution of proceedings. h) The law of the Federal Republic of Germany is applicable. The UN commercial law does not apply to dealings between ELSA and the purchaser.