Xerox Phaser 5500 Maintenance Manual

Copyright © 2004 Xerox Corporation. All Rights Reserved. 4-3 Paper Jams This topic includes: ■ "Jam at A" on page 4-4 ■ "Jam at B" on page 4-5 ■ "Jam at B and C" on page 4-8 ■ "Jam at C" on page 4-12 ■ "Jam at D" on page 4-14 ■ "Jam at D and A" on page 4-15 ■ "Jam at E" on page 4-18 ■ "Jam at F" on page 4-21 ■ "Jam at G" on page 4-22 ■ "Jam at H" on page 4-24 ■ "Jam at the Stacker Upper Tray" on page 4-25 ■ "Paper Size Jam in Tray 1 (MPT)" on page 4-26 ■ "Paper Size Jam in Trays 2-5" on page 4-28 ■ "Paper Size Jam in Tray 6" on page 4-30 ■ "Jam at Tray 2, 3, 4, or 5" on page 4-33 ■ "Jam at Tray 1 (MPT)" on page 4-35 ■ "Jam at Tray 2 and Door A" on page 4-37 ■ "Jam at Tray 3 and Door B" on page 4-41 ■ "Jam at Tray 4 or 5 and Door C" on page 4-46 ■ "Jam at Tray 6" on page 4-50 5500-070 D B C A E G H F 5500-208

4-4 Jam at A Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot. 1. Open Door A. 2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. Videos are available with instructions for clearing paper jams. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/5500support. 5500-001 D A E A 5500-002 E

4-5 3. Close Door A. Jam at B Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-003 D A E 5500-230

4-6 2. Open Door B. 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-004 B C 5500-005 C B

4-7 4. Close Door B. 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-006 B C 5500-231

4-8 Jam at B and C Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 2. Open Door B. 5500-230 5500-004 B C

4-9 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 4. Close Door B. 5500-005 C B 5500-006 B C

4-10 5. Open Door C. 6. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-007 B C 5500-008 B C

4-11 7. Close Door C. 8. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-009 B C 5500-231

4-12 Jam at C Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 2. Open Door C. 5500-230 5500-007 B C

4-13 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 4. Close Door C. 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-008 B C 5500-009 B C 5500-231

4-14 Jam at D Follow these steps to clear the jam. 1. Open Door D. 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. A 5500-027 B E D 5500-028 B D A E

4-15 3. Close Door D. Jam at D and A Follow these steps to clear the jam. 1. Open Door D. 5500-029 A B E D A 5500-027 B E D

4-16 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 3. Close Door D. 5500-028 B D A E 5500-029 A B E D

4-17 4. Open Door A. Warning Use caution; some components inside Door A may be hot. 5. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5500-001 D A E A 5500-002 E

4-18 6. Close Door A. Jam at E Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot. 1. Open Door A. 5500-003 D A E 5500-001 D A E A

4-19 2. Open Door E. 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-010 E 5500-011

4-20 4. Close Door E. 5. Close Door A. 5500-012 E 5500-003 D A E

4-21 Jam at F Follow these steps to clear the jam. 1. Open Door F. 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-013 E A B D E A B D 5500-014 E A B D 5500-273 E A B D

4-22 3. Close Door F. Jam at G Follow these steps to clear the jam. On the front panel of the printer, press the i button to view information about the front panel message. 1. If visible, pull the jammed paper out of the stacker upper tray. 5500-015 E A B D 5500-205 E A B C D

4-23 2. Open Door G. 3. Depending on the instructions shown on the front panel, open handle 2a, handle 2b, or handle 3 as shown on the instruction labels. Note If the stapler is in the way, slide the stapler toward you then to the right. 4. If you opened handle 2a or handle 2b, rotate knob 2c counterclockwise as needed. 5. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 6. Close the handles opened in Step 3. 7. Close Door G. 5500-186 5500-018 E A B C D

4-24 Jam at H Follow these steps to clear the jam. 1. Lift Door H. 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 3. Close Door H. 5500-270 5500-202 5500-271

4-25 Jam at the Stacker Upper Tray Follow these steps to clear the jam. 1. Pull the jammed paper out of the stacker upper tray. 2. Open Door G. 3. Close Door G. 5500-025 E A B C D 5500-018 E A B C D

4-26 Paper Size Jam in Tray 1 (MPT) Follow these steps to clear the paper size jam in Tray 1. 1. Verify that the width guides are pressed against the paper. 2. If the paper size and type shown on the front panel match the size and type of the paper in the tray, press the OK button. 3. If the paper size shown on the front panel does not match the size of the paper in the tray, do the following: a. Select Change Paper Size, then press the OK button. b. Select Auto Sensed, Custom, or a listed paper size, then press the OK button. c. If you selected Custom, specify the width and height of the paper. Select Custom Width, press the OK button, scroll to the width of the paper, then press the OK button. Select Custom Height, press the OK button, scroll to the height of the paper, then press the OK button. 4. Open Door A. Warning Use caution; some components inside Door A may by hot. 5500-220 5500-001 D A E A

4-27 5. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confrim that all paper fragments are removed. 6. Close Door A. 5500-002 E 5500-003 D A E

4-28 Paper Size Jam in Trays 2-5 Follow these steps to clear the paper size jam in Trays 2-5. 1. Pull out the tray specified on the front panel. 2. Verify that the length and width guides are pressed against the paper. 3. Push the tray completely into the printer. 5500-030 5500-063 5500-064 5500-032

4-29 4. Specify the size of the paper by doing the following: a. In the front panel menus, select Printer Setup, then press the OK button. b. Select Paper Handling Setup, then press the OK button. c. Select Tray [2 - 5] Setup, then press the OK button. d. Select Auto Sensed, Custom, or a listed paper size, then press the OK button. e. If you selected Custom, specify the width and height of the paper. Select Custom Width, press the OK button, scroll to the width of the paper, then press the OK button. Select Custom Height, press the OK button, scroll to the height of the paper, then press the OK button. 5. Open Door A. Warning Use caution; some components inside Door A may be hot. 6. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5500-001 D A E A 5500-002 E

4-30 7. Close Door A. Paper Size Jam in Tray 6 Follow these steps to clear the paper size jam in Tray 6. 1. Pull out Tray 6. 5500-003 D A E 5500-239

4-31 2. Verify that the length and width guides are set correctly Note The default setting is for 8.5 x 11 in. paper. You must change the guides for A4 paper. 3. Push the tray completely into the printer. 4. Specify the size of the paper by doing the following: a. In the front panel menus, select Printer Setup, then press the OK button. b. Select Paper Handling Setup, then press the OK button. c. Select Tray 6 Setup, then press the OK button. d. Select Auto Sensed or a listed paper size, then press the OK button. 5500-240 A4 8.5" A4 11" A4 11" A4 11" A4 11" 5500-115

4-32 5. Open Door A. Warning Use caution; some components inside Door A may be hot. 6. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5500-001 D A E A 5500-002 E

4-33 7. Close Door A. Jam at Tray 2, 3, 4, or 5 Follow these steps to clear the jam. 1. Pull the tray specified on the front panel completely out of the printer. 5500-003 D A E 5500-210 A B C

4-34 2. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 3. Remove crumpled paper from the tray. 4. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. 5500-214 5500-031 5500-063 5500-064

4-35 5. Insert the tray and push it completely into the printer. Jam at Tray 1 (MPT) Follow these steps to clear the jam. 1. Open Door A. 5500-216 A B C 5500-001 D A E A

4-36 2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 3. Remove jammed or crumpled paper from Tray 1 (MPT), then close the tray. 5500-002 E 5500-048 D B

4-37 4. Close Door A. 5. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. Jam at Tray 2 and Door A Follow these steps to clear the jam. Warning Use caution; some components inside Door A may be hot. 5500-003 D A E 5500-220

4-38 1. Open Door A. 2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5500-001 D A E A 5500-002 E

4-39 3. Close Door A. 4. Pull Tray 2 completely out of the printer. 5. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5500-003 D A E 5500-210 A B C 5500-214

4-40 6. Remove crumpled paper from the tray. 7. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5500-031 5500-063 5500-064

4-41 8. Insert the tray and push it completely into the printer. Jam at Tray 3 and Door B Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5500-216 A B C 5500-230

4-42 2. Open Door B. 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-004 B C 5500-005 C B

4-43 4. Close Door B. 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-006 B C 5500-231

4-44 6. Pull Tray 3 completely out of the printer. 7. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 8. Remove crumpled paper from the tray. 5500-211 A B C 5500-215 5500-250

4-45 9. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 10. Insert the tray and push it completely into the printer. 5500-063 5500-064 5500-217 A B C

4-46 Jam at Tray 4 or 5 and Door C Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 2. Open Door C. 5500-230 5500-007 B C

4-47 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 4. Close Door C. 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5500-008 B C 5500-009 B C 5500-231

4-48 6. Pull the tray specified on the front panel completely out of the printer. 7. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 8. Remove crumpled paper from the tray. 5500-212 A B C 5500-051 D B C 5500-250

4-49 9. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 10. Insert the tray and push it completely into the printer. 5500-063 5500-064 5500-216 A B C

4-50 Jam at Tray 6 Follow these steps to clear the jam. 1. If Tray 1 is open, remove the paper from the tray and close it. 2. Slide the Tray 6 Feeder away from the printer. 5500-221 D B 5500-230

4-51 3. Open Door J and lift the access handle. 4. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5500-232 5500-234 5500-235

4-52 5. Close the jam access handle and close Door J. 6. Slide the Tray 6 Feeder firmly against the printer. 5500-237 5500-236 5500-231