StarTech.com TB3DKDPMAW Operation & User’s Manual

User Manual For the latest information and specifications visit www.startech.com/TB3DKDPMAW www.startech.com/TB3DKDMAWUE Thunderbolt 3 Dual - 4K Docking Station for Laptops | Mac | Windows Actual product may vary from photos SKU#: TB3DKDPMAW/TB3DKDPMAWUE

Compliance Statements FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help Industry Canada Statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CAN ICES-3 (B)/NMB-3(B) Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols This manual may make reference to trademarks, registered trademarks, and other protected names and/or symbols of third-party companies not related in any way to StarTech.com. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by StarTech.com, or an endorsement of the product(s) to which this manual applies by the third-party company in question. Regardless of any direct acknowledgement elsewhere in the body of this document, StarTech.com hereby acknowledges that all trademarks, registered trademarks, service marks, and other protected names and/or symbols contained in this manual and related documents are the property of their respective holders.

Safety Statements Safety Measures • Wiring terminations should not be made with the product and/or electric lines under power. • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards. Mesures de sécurité • Les terminaisons de câblâge ne doivent pas être effectuées lorsque le produit et/ou les câbles électriques sont sous tension. • Les câbles (y compris les câbles d’alimentation et de chargement) doivent être placés et acheminés de façon à éviter tout risque électrique, de chute ou de sécurité 安全対策 •� 電源が入っている状態の製品または電線の終端処理を行わないでくださ い。 •� ケーブル（電源ケーブルと充電ケーブルを含む）は、適切な配置と引き回し を行い、電気障害やつまづきの危険性など、安全上のリスクを回避するよう にしてください。 Misure di sicurezza • I terminiali dei fili elettrici non devono essere realizzate con il prodotto e/o le linee elettriche sotto tensione. • I cavi (inclusi i cavi di alimentazione e di ricarica) devono essere posizionati e stesi in modo da evitare pericoli di inciampo, rischi di scosse elettriche o pericoli per la sicurezza. Säkerhetsåtgärder • Montering av kabelavslutningar får inte göras när produkten och/eller elledningarna är strömförda. • Kablar (inklusive elkablar och laddningskablar) ska dras och placeras på så sätt att risk för snubblingsolyckor och andra olyckor kan undvikas.

Table of Contents Compliance Statements ........................................................................1 Safety Statements ..................................................................................2 Product Diagram ....................................................................................4 Front View ....................................................................................................................................................4 Back View .....................................................................................................................................................5 Product Information ..............................................................................6 Package Content .......................................................................................................................................6 Requirements .............................................................................................................................................6 Powering the Docking Station .............................................................................................................7 Connecting the Docking Station .........................................................................................................8 Installing the Remaining Drivers .........................................................................................................9 Charging a Device ..................................................................................9 Configuring a Display Device ...............................................................10 Connect a display to the DisplayPort port .......................................................................................11 Connect a display to the Thunderbolt 3 USB-C port ....................................................................11 Connect multiple Thunderbolt 3 displays in a daisy chain ........................................................12 Supported Video Resolutions ..............................................................13 Bandwidth Allocation ............................................................................14 Troubleshooting .....................................................................................16

Product Diagram Front View 1 USB-A Port (Fast Charge and Sync) 2 USB-C Port 1 2

Back View 1 RJ45 Port 5 Thunderbolt 3 Host Port 2 USB-A 6 Thunderbolt 3 Port 3 Microphone Input Port 7 DisplayPort Port 4 Audio Output Port 8 DC In Port 1 2 3 5 6 7 8 4

Product Information Package Content • Thunderbolt 3 Docking Station x 1 • Thunderbolt 3 Cable (40Gbps - 0.5m) x 1 • Universal Power Adapter x 1 • Power Cords (NA/JP and ANZ for TB3DKDPMAW) (EU and UK for TB2DKDPMAWUE) x 2 • User Manual x 1 Requirements Requirements are subject to change. For the latest requirements, please visit www.startech.com/TB3DKDPMAW or www.startech.com/TB3DKDPMAWUE. Host Computer • An available Thunderbolt 3 port. Notes: In order to use multiple displays, the Thunderbolt 3 port on the Host Computer must support dual external displays. The Docking Station is not compatible with USB-C only computers. Dispay • DisplayPort equipped display(s) with cable(s) (for additional external display). • Thunderbolt 3 equipped display(s) with cable(s) (for additional external display). • For 4K (4096 x 2160p) resolution, a 4K-capable display is

required. Operating System • Windows® 10, 8, 8.1 or 7. • macOS 10.14, 10.13 or 10.12. Installation Powering the Docking Station 1. Select the appropriate power cord for your region and connect it to the power adapter. 2. Connect the power adapter to an AC electrical outlet and then to the docking station’s DC IN (power input) port. 3. Connect the provided Thunderbolt 3 Cable to a Thunderbolt 3 Port on the on the docking station and the other end to a Thunderbolt 3 port on the Host Computer. Note: The Docking Station does not support Power Delivery. Use the power adapter that came with the connected Host Computer in order to charge the Host Computer.

Connecting the Docking Station 1. Connect a USB Peripheral Device to either the USB-A Ports or Thunderbolt 3 Port on the back of the Docking Station. Devices may include USB peripherals, headset, microphone, etc. Notes: The three USB ports located at the back of the dock- ing station (2 x USB-A, 1 x Thunderbolt 3) are standard USB 3.0 throughput ports. When the dock is connected to a Host Computer, these ports provide a trickle charge to a con- nected device. The docking station supports DP Alt Mode, you can con- nect Thunderbolt 3 or USB-C based video devices, cables, or adapters to the secondary Thunderbolt 3 port on the rear of the docking station. 2. Connect a CAT6/5e Cable to the RJ45 Port on the Docking Station and the other end to a Network Device. 3. Connect an Thunderbolt 3 Cable to the Thunderbolt 3 Port on the Docking Station and the other end to a Display Device. 4. For a second display, connect a DisplayPort Cable to the DisplayPort Port on the Docking Station and the other end to a Display Device. - or - Connect an Thunderbolt 3 Cable to the Thunderbolt 3 Port on the Docking Station and the other end to a Display Device.

Notes: Video output capabilities are dependent on the video card and hardware specifications of your connected Host Computer. Installing the Remaining Drivers Depending on your operating system, the dock will automatically install some of the required drivers once connected to your Host Computer. Follow the below instructions to complete the full driver installation process. 1. Using a Web browser navigate to www.startech.com/ MST30C2DPPD. 2. Click the Support tab. 3. Download the drivers. 4. When the download is complete, extract the contents of the compressed file(s) that you downloaded. 5. Double-click the appropriate driver for the version of Windows that you are running and follow the on-screen instructions to complete the installation. Note: If you are prompted to restart your computer, do so to complete the installation. Charging a Device If using the front USB-A port to charge a device, a connection to a Host Computer isn’t required. • Connect a USB device to the USB-A port located on the front of the docking station. Notes: This front USB-A port can only fast-charge connected

devices that comply with USB Battery Charging Specification Revision 1.2. When the docking station is connected to a Host Computer, the front USB-A port functions as a Charging Downstream Port (CDP), which has simultaneous charge and sync capa- bilities. Configuring a Display Device Use your Windows operating system to adjust display settings for multiple monitors. Your laptop hardware must support dual external displays. • You can set up dual displays by using the video output ports (1x DisplayPort and 1x HDMI).

Connect a display to the DisplayPort port The docking station’s DisplayPort connection supports DisplayPort 1.2, as well as DP++. Because the port supports DP++, you can use passive adapters or cables to connect different types of monitors to the DisplayPort port. Type of Display Adapter DisplayPort None HDMI DisplayPort to HDMI 4K Audio/Video Converter (DP2HD4KS) DVI DisplayPort to DVI Adapter (DP2DVI2) VGA DisplayPort to VGA Adapter (DP2VGA2) Connect a display to the Thunderbolt 3 USB-C port You can also connect a display (or a display adapter) to one of the docking station’s Thunderbolt 3 ports. One of the docking station’s Thunderbolt 3 ports must remain connected to your Host Computer. Type of Display Adapter DisplayPort None HDMI USB-C to DisplayPort Adapter Cable (CDP2DPMM1MB) DVI USB-C to HDMI Adapter (CDP2HD4K60)

VGA USB-C to VGA Adapter (CDP2VGA) Visit www.StarTech.com/AV/usb-c-video-adapters/ for a range of USB-C video adapters and cables. Notes: • The docking station lets you connect two 4K displays. • The maximum available resolution might be limited if your monitor is connected through a video adapter. Check the documentation of the video adapter to determine its maximum supported resolution. Connect multiple Thunderbolt 3 displays in a daisy chain You can also set up dual displays using multiple Thunderbolt 3 displays in a daisy-chain configuration. For example, you can connect a Thunderbolt 3 display to the Thunderbolt 3 port on the docking station. You can then connect another Thunderbolt 3 device, such as a second Thunderbolt 3 display, through the first Thunderbolt 3 display.

Supported Video Resolutions Thunderbolt technology supports both video and data throughput. However, it prioritizes video bandwidth to help ensure seamless display performance. The performance of the remaining dock functions depends entirely on the display configuration you used. The docking station supports the follow maximum resolutions: Number of Displays Ports Maximum Resolution 1 DisplayPort port 4096 x 2160p 1 Thunderbolt 3 port 4096 x 2160p (60Hz) (Thunderbolt 3 monitor only) 1 Thunderbolt USB-C port (using DP alt mode) 4096 x 2160p 2 DisplayPort port and Thunderbolt 3 USB-C port 4096 x 2160p

• 3840 x 2160p resolution, found on most standard 4K monitors, is also a fully supported resolution • Depending on the configuration and the supported resolutions of your connected monitor(s), the docking station can support video resolutions lower than specified above. • In a multi-display configuration, set the refresh rates on each of your connected monitors to the same values, otherwise your monitors might not properly display. • Video output capabilities are dependent on the video card and hardware specifications of your connected Host Computer. • Certain monitors may be limited to 4K at 30Hz when connecting through DisplayPort. (See Troubleshooting for further details). Bandwidth Allocation Thunderbolt technology carries video and data bandwidth, and it prioritizes video bandwidth to help ensure seamless display performance. The performance of the remaining dock ports (for example, the USB 3.0 ports) depends entirely on the display and I/O (input and output) configuration that you have used. When multiple high-resolution displays are connected, the docking station needs to allocate additional bandwidth to the displays, and the extra bandwidth is reallocated from the other I/O ports on the docking station. In this situation there is less bandwidth available for the remaining ports (for example, the USB 3.0 ports). The bandwidth allocation table outlines the approximate

download bandwidth allocation values. The allocation amount depends on the number and the resolution of your connected displays. Video and I/O Configuration DisplayPort Resolution Thunderbolt 3 USB-C Resolution I/O Bandwidth Remaining Data only (No Displays) N/A N/A Download: 22Gbps Upload: 22Gbps DisplayPort (Single Display - 4K) 4096 x 2160p (4K) N/A Download: 22Gbps Upload: 22Gbps Thunderbolt 3 USB-C (Single Display - 4K) N/A 4096 x 2160p (4K - 60Hz) Download: 22Gbps Upload: 22Gbps DisplayPort and Thunderbolt 3 USB-C (Two Displays - Dual-4K ) 4096 x 2160p (4K) 4096 x 2160p (4K) Download: 8Gbps Upload: 22Gbps

• The bandwidth values are approximate and depend on several variables including the number, type, resolution, and refresh rate of your connected display(s). • When connecting a display to one of the Thunderbolt 3 USB-C ports, a USB-C video adapter may be required, depending on the input of your display. Troubleshooting If you are experiencing issues, there are some quick tests that you can complete to narrow down the source of the issue. Update your computer to use Thunderbolt 3 Visit http://thunderbolttechnology.net/updates and look for your computer in the list of affected computers. If your computer is listed, then you must update your computer for its Thunderbolt 3 ports to function properly. To update your computer, follow the instructions on the website or contact your manufacturer. Verify that your components are Thunderbolt compliant 6. Make sure that you are using Thunderbolt 3 certified cables. 7. Make sure that the port on your computer is Thunderbolt 3 compliant. Thunderbolt 3 uses the USB-C connector type, but not all USB-C connectors are compatible with Thunderbolt 3. If you are using a USB-C port that is not Thunderbolt 3 compliant, switch to a port that is Thunderbolt 3 compliant. 8. Make sure that your peripheral is Thunderbolt compliant. If you’re not sure, check with the manufacturer.

Replace the Thunderbolt cable • Use the Thunderbolt peripheral with a different cable that is Thunderbolt compliant. Test the Thunderbolt peripheral 1. Use a second Thunderbolt peripheral, and see if it works. Ideally, the second peripheral is one that you know works in other setups. If the second peripheral works in the current setup, then there is probably an issue with the first Thunderbolt peripheral. 2. Use the Thunderbolt peripheral with a second setup. If it works in the second setup, then there is probably an issue with the first setup. Important operation notes • Certain monitors may be limited to 4K at 30Hz when connecting through DisplayPort. These monitors include the following models: Dell P2715Q, Viewsonic VX2475Smhl- 4K, Philips 288P6LJEB, LG 31MU97C-B, Asus PB287Q (these models will need to be set to 4K at 30Hz).

For further information on product warranty terms and conditions, please refer to www.startech.com/warranty. Limitation of Liability In no event shall it be the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their officers, directors, employees or agents) for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of or related to the use of the product exceed the actual price paid for the product. Some states do not allow the exclusion or limitation of incidental or consequential damages. If such laws apply, the limitations or exclusions contained in this statement may not apply to you. To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support 18

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