Dimplex DS5629 Service Manual

6900471359 7400490000R02 In keeping with our policy of continuous product development, we reserve the right to make changes without notice. © 2011 Dimplex North America Limited Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N1R 7G8 1-888-346-7539 www.dimplex.com REV PCN DATE 01 - 9-Sep-11 02 13147 16-Apr-12 IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this stove. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.

! NOTE: Procedures and techniques that are considered important enough to emphasize. CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment. Warning: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death. OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Exploded Parts Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Wiring Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 LIGHT BULB REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 UPPER LIGHT BULB REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 LOWER LIGHT BULB REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 FLAME ROD REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 FLICKER MOTOR REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 REMOTE CONTROL RECEIVER REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . 8 CONTROLS REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 SWITCHES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 THERMOSTAT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 POWER CORD REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 HEATER ASSEMBLY REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 TABLE OF CONTENTS

This remote control has a range of approximately 50 feet (15.25 m), it does not have to be pointed at the stove and can pass through most obstacles (including walls). It is supplied with one of hundreds of independent frequencies to prevent interference with other units. ! NOTE: Before attempting any operation with the remote, pull the plastic insulator strip out from between the remote casing and battery cover (Figure 2). Remote Operation The stove is supplied with an integrated on/off remote control ! NOTE: Ensure that the stove 3-Position Switch is set to the remote control setting. To operate, push the ON button to turn stove on, push the OFF button to turn the stove off. Remote Control Initialization/Reprogramming If the remote control or remote control receiver has been replaced, follow these steps to initialize the remote control and receiver: Set the 3-Position Switch to OFF. 1. Wait a minimum of five (5) seconds and set the 3 2. Position Switch to the “=” position (Figure 1A). Within 3. 10 seconds of re-acquiring power, press the ON button located on the remote control. ! NOTE: You will have only 10 seconds to perform this last step. Failure to do so will result in these steps needing to be followed again. This will synchronize the remote control and receiver. Battery Replacement To replace the battery: Slide battery cover open on the remote control 1. (Figure 2). Install one (1) 12-Volt (A23) battery in the battery 2. holder. Close the battery cover 3. Battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area. OPERATION To access the controls go to the back of the Stove. (Figure 1) A. 3-Position Switch The switch has two ON positions marked with “-“ and “=”. The “-“ position is for manual operation. In this position the built-in remote control is bypassed. The “=” position is for operating the unit with the provided remote control. When in “=” position the unit is operated with the ON and OFF buttons of the remote control. When the switch is in the center position the unit is off. B. Heater On/Off Switch The Heater On/Off Switch supplies power to the heater fan and the heater element. C. Heater Thermostat Control To adjust the temperature to your individual requirements, turn the thermostat control clockwise all the way to turn on the heater. When the room reached the desired tempera- ture, turn the thermostat knob counter clockwise until you hear a click. Leave in this position to maintain the room temperature at this setting. For additional heat, turn clock- wise until you hear the click again and the heater will turn on. To turn the heater off, switch the Heater On/Off switch to the OFF position. ! NOTE: When the heater is switched ON, the heater fan will operate. The heater element may or may not be on, depending on the thermostat control setting (See “Heater Thermostat Control”) Resetting the Temperature Cutoff Switch Should the heater overheat, an automatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by switching the 3-Position Switch to OFF and waiting 5 minutes before switching the unit back on. CAUTION: If you need to continuously reset the heater, unplug the unit and call Dimplex North America Limited at 1-800-668-6663. Figure 2 Off Button On Button Battery Cover Plastic Strip Figure 1

maintenance or cleaning to reduce the risk of fire, electric shock or damage to persons. Light Bulb Replacement Allow at least 5 minutes for light bulbs to cool off before touching bulbs to avoid accidental burning of skin. Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity and detail of the log exterior disappears. There are two bulbs under the log set which generate the flames and embers. Tool Requirements Phillips screw driver Helpful Hints It is a good idea to replace all light bulbs at one time if they are close to the end of their rated life. Group replacement will reduce the number of times you need to open the unit to replace light bulbs. Upper Light Bulb Requirements Quantity of 1 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 7 watt rating. Upper Bulb Replacement Open door by pulling the handle. 1. Locate the upper bulb bracket. 2. Bend light retainer bracket down. 3. Locate and remove the light bulb. 4. Insert new bulb. 5. Bend light retainer bracket back into its original posi- 6. tion. Close the door. 7. Lower Light Bulb Requirements Quantity of 2 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 watt rating. Lower Bulb Replacement Open door by pulling the handle. 1. Remove the screw from the logset located in the center 2. of the emberbed and remove the logset from the unit. Locate and examine the bulbs to determine which 3. bulb(s) required replacement. Locate and remove the light bulb(s). 4. Insert new bulb(s). 5. Install the logset into the unit, pushing firmly against 6. the glass. Replace the logset retaining screw into the ember bed. Close the door. 7. Glass Cleaning The clear door is cleaned in the factory during the as- sembly operation. During shipment, installation, handling, etc., the clear door may collect dust particles, these can be removed by dusting lightly with a clean dry cloth. To remove fingerprints or other marks, the clear door can be cleaned with a damp cloth. The clear door should be completely dried with a lint free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners or spray liquids on the clear door surface. Plastic Door Cleaning To remove fingerprints or other marks, the clear door can be cleaned with a damp cloth. The clear door should be completely dried with a lint free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners or spray liquids on the clear door surface. Stove Surface Cleaning Use warm water only to clean painted surfaces of the Com- pact Stove. Do not use abrasive cleaners. Servicing Except for light bulb replacement and cleaning described above, an authorized service representative should perform any other servicing.

6 1 2 3 4 5 9 10 8 7 13 12 11 Cutout 1. . . . . . . . . . . . . . . . . . . . . . . . . . . 2300270100RP Flicker Motor 2. . . . . . . . . . . . . . . . . . . . . . 2000210200RP Heater/Blower Assembly 3. . . . . . . . . . . . . 2200490700RP Thermostat 4. . . . . . . . . . . . . . . . . . . . . . . 2300150100RP* 3 Position Switch 5. . . . . . . . . . . . . . . . . . . 2800071100RP Heater On/Off Switch 6. . . . . . . . . . . . . . . . 2800070200RP Flame Rod 7. . . . . . . . . . . . . . . . . . . . . . . 5900080600RP Strain Relief Bushing 8. . . . . . . . . . . . . . . . 8500000400RP Log Set 9. . . . . . . . . . . . . . . . . . . . . . . . . . . 0438780100RP Upper Lampholder 10. . . . . . . . . . . . . . . . . . 4200121000RP Lower Lampholder Set 11. . . . . . . . . . . . . . . 2500510000RP Power Cord 12. . . . . . . . . . . . . . . . . . . . . . . 4100040900RP Terminal Block 13. . . . . . . . . . . . . . . . . . . . . 4000070100RP Capacitor 14. . . . . . . . . . . . . . . . . . . . . . . . . 2300030100RP Partially Reflective Glass 15. . . . . . . . . . . . . 5900630100RP Front Glass 16. . . . . . . . . . . . . . . . . . . . . . . 5900670100RP Control Knob 17. . . . . . . . . . . . . . . . . . . . . . 8800000300RP Door - Bronze 18. . . . . . . . . . . . . . . . . . . . . 043874040MRP Gloss Black . . . . . . . . . . . . . . . . 0438740304RP Pewter. . . . . . . . . . . . . . . . . . . .043874050NRP Cranberry . . . . . . . . . . . . . . . . . . 0438740203RP Foot - Bronze 19. . . . . . . . . . . . . . . . . . . . . 043873040MRP Gloss Black . . . . . . . . . . . . . . . . . 0438730304RP Pewter. . . . . . . . . . . . . . . . . . . . 043873050NRP Cranberry . . . . . . . . . . . . . . . . . . 0438730203RP Remote Control 20. . . . . . . . . . . . . . . . . . . . . 3000370500RP Remote Control Receiver 21. . . . . . . . . . . . . 3000380200RP 14 15 16 18 17 19 20 20

CAUTION: If unit was operating prior to servicing allow at least 5 minutes for lights to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity and detail of the log exterior disappears. There are three bulbs under the log set which generate the flames and embers. HELPFUL HINTS: It is a good idea to replace all light bulbs at one time if they are close to the end of their rated life. Group replacement will reduce the number of times you need to open the unit to replace light bulbs. UPPER LIGHT BULB REPLACEMENT UPPER LIGHT BULB REQUIREMENTS: Quantity of 1 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 7 watt rating. Open door by pulling the handle. 1. Locate the upper bulb bracket. 2. Bend light retainer bracket down. 3. Locate and remove the light bulb. 4. Insert new bulb. 5. Bend light retainer bracket back into its original posi- 6. tion. Close the door. 7. LOWER LIGHT BULB REPLACEMENT LOWER LIGHT BULB REQUIREMENTS: Quantity of 2 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 watt rating. Open door by pulling the handle. 1. Remove the 2 screws from the logset grate located in 2. front of the emberbed and remove the grate from the unit. Remove the logset from the unit by pulling forward and 3. lifting out. Locate and examine the bulbs to determine which 4. bulb(s) required replacement. Locate and remove the light bulb(s). 5. Insert new bulb(s). 6. Install the logset into the unit, and re-install the logset 7. grate. Close the door. 8. FLAME ROD REPLACEMENT WARNING: If the stove was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. Open door by pulling the handle. 1. Remove the 2 screws from the logset grate located in 2. Figure 3 Figure 4 Figure 5

unit. Remove the logset from the unit by pulling forward and 3. lifting out. Remove the reflector rod from the flame motor by pull- 4. ing the end of the rod to the left and carefully remove flame rod from rubber sleeve. Reassemble in the reverse order as above. 5. FLICKER MOTOR REPLACEMENT WARNING: If the stove was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. Remove the thermostat knob. 1. Gently place stove on it’s back on a flat surface. 2. Remove the heater cover retaining screws located on 3. the bottom of the stove and lower heater/light assembly onto the floor. Remove the reflector rod and motor assembly by 4. removing the screws on the front and rear of the heater cover. Remove the heater retaining screws form the bottom of 5. the heater cover. Disconnect the wiring clips and connections noting their 6. original locations. Reassemble in the reverse order as above. 7. REMOTE CONTROL RECEIVER REPLACEMENT WARNING: If the stove was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. Open door by pulling the handles. 1. Loosen the 2 retainers on the inner sides of the unit by 2. turning counter clockwise. Remove 4 screws that secure the top on the rear of the 3. unit. Lift the top off of the unit. Carefully remove the partially 4. reflective glass and store in a safe place to prevent damage. Locate the remote control receiver on the wall of the 5. unit. Remove wiring connections from the receiver noting 6. their original locations. From inside the unit, break off the 4 mounting studs 7. by grasping with pliers and twisting on the protruding part of the stud, push the remainder of the studs out through the top panel. ! NOTE: New mounting studs are supplied with the re- placement remote control receiver. Reassemble in the reverse order as above. 8. CONTROLS REPLACEMENT WARNING: If the stove was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage Figure 6 Figure 7

1. Loosen the 2 retainers on the inner sides of the unit by 2. turning counter clockwise. Remove 4 screws that secure the top on the rear of the 3. unit. Lift the top off of the unit. Carefully remove the partially 4. reflective glass and store in a safe place to prevent damage. SWITCHES Locate the switches on the back wall of the unit. 5. Remove wiring connections from the switches noting 6. their original locations. Squeeze the tabs on the top and bottom of the switch 7. and push out through the back of the unit. THERMOSTAT Locate the thermostat on the back wall of the unit. 8. Remove the wiring from the thermostat noting their 9. original locations. Remove the thermostat knob and 2 mounting screws. 10. Connect all of the wiring connections in their original 11. locations. Reassemble in the reverse order as above. 12. POWER CORD REPLACEMENT WARNING: If the stove was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. Gently place stove on it’s back on a flat surface. 1. Remove the heater cover retaining screws located on 2. the bottom of the stove and lower heater/light assembly onto the floor. Remove the reflector rod and motor assembly by 3. removing the screws on the front and rear of the heater cover. Locate and disconnect the power cord wiring connec- 4. tions from the heater and 3-Position switch noting their original locations. With needle nose pliers, grasp the power cord strain re- 5. lief grommet from inside the rear panel and push while twisting to remove. Pull the power cord out through the hole in the rear 6. cover. Install the new power cord through the hole in the rear 7. cover by placing the strain relief over the cord, hold the strain relief with pliers and slide into mounting hole. Connect all of the wiring connections in their original 8. locations. Reassemble in the reverse order as above. 9. Figure 8 Figure 9

WARNING: If the stove was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. Gently place stove on it’s back on a flat surface. 1. Remove the heater cover retaining screws located on 2. the bottom of the stove and lower heater/light assembly onto the floor. Remove the reflector rod and motor assembly by 3. removing the screws on the front and rear of the heater cover. Disconnect the heater wiring connections from the 4. heater noting their original locations. Remove the 4 heater mounting screws and remove the 5. heater from the unit. Reassemble in the reverse order as above. 6.

blows when unit is turned on Short in unit wiring. Trace wiring in unit. Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit. Unit turns on or off by itself Remote control has a similar frequency to other remotes in the area. Replace Remote Control, and initialize to Remote Control Receiver Radio frequency disturbance from out- side sources. Replace remote control and receiver where necessary, and reinitialize. Defective Remote Control Receiver Replace Remote Control Receiver Lights dim in room while the unit is on Unit is drawing close to circuit current rating Move the unit to another outlet or install unit on a dedi- cated 15 amp circuit Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when the heater is on Defective power cord Replace power cord if cord gets hot to the touch. Appearance Stove does not turn on Manually Improper operation Refer to Operation Section No incoming voltage from the electrical wall socket Check Fuse/Breaker Panel Loose wiring Check wiring connections Defective 3-Position switch Replace 3-Position switch Defective Remote Control Receiver Replace Remote Control Receiver, initialize with remote control Stove does not turn on with remote Improper operation Refer to Operation Section Remote control not initialized to stove Initialize the remote control Defective remote control Install new battery into the remote control. Reinitialize remote where necessary Replace remote control receiver where necessary Defective 3-position switch Replace 3-position switch Defective Remote Control Receiver Replace Remote Control Receiver, initialize with remote control Flame Frozen Defective flame motor Replace flame motor Loose wiring Check wiring connections Flame not bright or flame not visible Burnt light bulbs Replace light bulbs Loose wiring Check wiring connections Defective light harness Replace light harness Flame Shutter Defective flame motor Replace flame motor Light leaking around the log set Log set not positioned properly Check log set for proper fit Troubleshooting Guide

Improper operation Refer to Operation Section Defective heater on/off switch Replace heater on/off switch Defective Thermostat Replace Thermostat Defective Remote Control Receiver Replace Remote Control Receiver, initialize with remote control Heater is not turning on Improper operation Refer to Operation Section Loose wiring Check wiring connections Defective heater on/off switch Replace heater on/off switch Defective Thermostat Replace Thermostat Defective heater assembly Replace heater assembly Heater is turning off after a couple of minutes of operation Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and firebox cavity are free of dirt/dust. Defective Heater Assembly Replace Heater Assembly Heater emits an odor Normal Operation Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation. Defective heater assembly Replace heater assembly Heater fan turns on but heater lacks heat Improper operation Refer to Operation Section Defective heater assembly Replace heater assembly Heating element is glowing red Normal Operation Small glowing sections of the element are considered normal. Defective heater assembly If larger glowing sections are causing the heater to trip the thermal cutout, unplug unit, discontinue use and replace heater assembly. Noise Excessive noise with the heater on Dirty heater assembly Ensure that exterior intake louvers and firebox cavity are free of dirt/dust. Defective heater assembly Replace heater assembly Grinding or excessive noise with the heater off Moving flame rod hitting or rubbing against internal components Ensure rod is straight and mounted properly in the bracket, spinning freely away from other components. Replace if necessary. Defective flame motor Replace flame motor