Polycom VVX-450 Series Quick User Manual

www.swcomms.co.uk/resource-centre/ user-guides-and-manuals QUICK USER GUIDE Polycom VVX450 Phone Illustration Issue 3 To log into your handset, follow these steps: Press MORE three times Press GUESTIN Enter User ID – your extension number Enter Password – your voice mail passcode Press OK You are now logged into the handset. When you have finished for the day, follow these steps: Press MORE three time Press GUESTOUT Hot Desking Support Desk: 01392330033 [email protected] Customer Service: 01392315315 [email protected] Notes 1 Line keys 2 Reversible tab 3 Speaker 4 Back key 5 Transfer key 6 Messages key 7 Hold key 8 Volume keys 9 Dial pad 10 Mute key 11 Speakerphone key 12 Headset key 13 USB Port 14 Home key 15 Navigation keys / Select key 16 Soft keys 17 Security slot (on back) 18 Screen 19 Message Waiting Indicator

ringing, press MORE twice, press PICKUP, enter the ex- tension number and press #. Alternatively, if you have people programmed onto your screen, press the green flashing light next to the person’s name when someone is calling them, and you will pick up this call. If you are in a pickup group with the phone that is ringing, press MORE twice, then GRPICKUP to get the longest ringing caller in your group. Dial 1st party, press MORE then CONFRNC in screen. This will put the caller on hold and allow you to invite the 3rd party. Dial 3rd party and invite them into your conversa- tion. If they are happy to join, press MORE and then press CONFRNC again to connect the call. Press FORWARD in screen. Highlight when you want to forward your calls e.g. Always, No Answer or Busy, and press SELECT in screen. Enter the number you want to forward your calls to (e.g. 500 if forwarding to voicemail) and press ENABLE. To cancel a forward, repeat process above, and select DISABLE. To manually record a conversation during the call, press MORE then RECORD then START and the recording will begin from the start of the call. Press PAUSE and RESUME to stop and start the recording as required . Please ensure you inform your administrator if you record a call, as you will only have a finite amount of storage. If your number is automatically withheld (determined by your administrator), dial *65 to show your number for the next outgoing call. To withhold your number if the administrator has not set this automatically, dial *67 and your number will be with- held for the next outgoing call. Basic Call Handling Make an internal call: Dial extension number or press the button next to the name of the person you want to call, or search the directory by clicking MORE then DIRECTORY (see Directory section for further help). Make an external call: Dial the number you require. YOU DO NOT NEED ‘9’ FOR AN EXTERNAL LINE. Receive a call: Lift receiver or press ANSWER in the screen. Hold a call: Press to hold a caller. Press the same key again to retrieve the caller. Announced – press TRANSFER key , dial number, an- nounce caller, and press TRANSFER key again. Alternatively, if you have names on your screen, press TRANSFER key then press LINES, then press the button next to the name of the person you want to transfer to, announce caller and, and press TRANSFER key again. Blind – press TRANSFER key, dial number and press TRANSFER key again when you hear a ringing tone. Alternatively, if you have names on your screen, press TRANSFER key then press LINES, then press the button next to the name of the person you want to transfer to, and press TRANSFER key again when you hear a ringing tone. If the extension is busy or no one picks up the call, press CANCEL in the screen to return to caller. If the extension answers but can’t take the transfer, press RESUME in the screen to return to caller. If the extension rejects the call, press CANCEL in the screen to return to the caller. You will see the number of missed calls that have been presented to your handset in the top right-hand side of the screen. Clicking either the down navigation key or the REDIAL key, then the left button, will remove this. To view a list of your missed calls press the down naviga- tion key. To view a list of your outbound calls, press the right navigation key. To view a list of your inbound calls, press the left navigation key. You can view a combined list by pressing the REDIAL key. Transfer A Call Retrieve A Call (if transfer is not successful) Call History Pickup Calls 3-Way Conference Call Call Forward Call Recording (this is a licenced feature) Call Parking Whilst on a call, press PARK and dial the extension num- ber that you want to park the call on, followed by #. To retrieve a parked call, with the receiver down, press MORE twice in the display, then GETPARK, and enter the extension number the call was parked on, followed by #. If the call was parked on your extension, press MORE twice, then GETPARK, then #. To set up your voicemail for the first time, press the personal voicemail button and enter your 6-digit default password (this will be on the New Account email you have received). You will be asked to enter a new 6-digit password and then to enter it again to confirm. You will then be asked to record your name greeting. If you have new messages, an envelope will appear next to your line key in the screen, the status bar will show that you have a new message, and there will be a flashing red light at the top of your handset. Press the personal voicemail button to access your mailbox and follow these instructions: Enter your password followed by # Press 1 to listen to your messages Press # to save Press 2 to repeat Press 3 to delete Pressing DND will stop your phone from receiving calls. To turn this off, press the button again. You’ll know if you are in DND as you will see in front of your exten- sion number. Click MORE, then DIRECTORY. Select Corporate Directory for the shared numbers, and Contact Directory for your personal numbers. Search the last name using your num- ber buttons, or select ADVFIND to search first name. You can also use the Directory when transferring. Click the TRANSFER key when on a call, then DIRECTORY and search for the entry. Voicemail Retrieving Messages Withholding Number Do Not Disturb (DND) Directory