Polycom VVX 300 SERIES Quick Tips

quick tips for Polycom® VVX® 300 Series Business Media Phones ENTER DATA Use the dial pad keys to enter information. To type with the dial pad keys, press a key repeatedly to view the character options and stop to select. When using the dial pad keys, use the 1, *, 0 & # keys To backspace, press To type other characters, press Encoding or Mode PLACE CALLS You can only have one active call in progress on your phone. You can use the handset, speaker phone, or headset for calls. During a call, you can change modes by picking up the handset or by pressing for speaker or for headset. To place a call, do one of the following: • Pick up the handset, press or enter the phone number & press send • Enter the phone number, press Dial & pick-up the handset or press or • From the Lines screen, press the Line key, enter the phone number & select Send THESE QUICK TIPS APPLY TO VVX 300, 301, 310 & 311 BUSINESS MEDIA PHONES. • From the Home screen, select New Call, enter the phone number & press Send • Select a Favorite from the home screen • Select a contact from the Recent Calls list & select Dial • Select a contact from the Contact Directory & select Dial ANSWER CALLS You can answer calls using the handset, speaker phone, or a headset. To answer a call, do one of the following: • To answer with the speaker phone, press or press Answer soft key • To answer with the handset, pick-up the handset • To answer with a headset, press END CALLS You can only end active calls. To end a held call, you must resume the call first. To end an active call • Place the handset in the cradle, press or or press the End Call soft key To end a held call • Highlight the held call & press Resume • Press End Call HOLD & RESUME CALLS You can have multiple calls on hold at one time. To hold a call • Highlight the call and press the Hold soft key or press To resume a call • Highlight the call and press the Resume soft key or press TRANSFER CALLS You can transfer calls to any contact and choose the way you transfer the call. To transfer a call 1. Press & hold the Transfer soft key or press 2. Choose Blind or Consultative NOTE: If you chose Blind, the call is transferred immediately. 3. If you selected Consultative, press the Transfer soft key or press after speaking with your contact H H

contact or forward all incoming calls to a contact. To forward an incoming call 1. On the Incoming Call screen, tap Forward 2. Enter the phone number & tap Forward To forward all incoming calls 1. From the home screen, select Forward and select a line, if you have more than one line 2. Choose either Always, No Answer or Busy NOTE: If you chose No Answer, enter the number of rings before the call is forwarded. 3. Enter the phone number to forward the calls to & select Enable To disable call forwarding 1. Tap Forward and select a line, if you have more than one line 2. Choose the forwarding type & tap Disable INITIATE A CONFERENCE CALL You can initiate a conference call with a total of 3 people including yourself. To initiate a conference call 1. Call a contact 2. Select Conference & call your next contact 3. Once answered, press Conference You can also join an active and held call into a conference call. To join two calls into a conference call • On the Calls screen, select Join VIEW RECENT CALLS You can view placed, received and missed calls. To view recent calls • Select Directories then Recent Calls VIEW THE CONTACT DIRECTORY You can view contacts in the Directory. To view the Contact Directory • Select Directories then Contact Directory ENABLE DO NOT DISTURB You can enable Do Not Disturb when you do not want to receive calls. To enable or disable Do Not Disturb • On the Home Screen, select DND LISTEN TO VOICEMAIL When you have new voicemail messages, the messages icon displays on your line. To listen to voicemail 1. On the Home screen, select Messages or press 2. Follow the prompts MUTE THE MICROPHONE You can mute or unmute your microphone during calls. To mute or unmute your microphone • Press The key glows red when your microphone is muted. SET RINGTONES You can set ringtones for incoming calls from all contacts and from individual contacts. To set a ringtone for incoming calls • In Settings, select Basic, Ring Type then select a ringtone To set a ringtone for individual contacts 1. Select Directories then Contact Directory 2. Choose a contact and select Edit 3. Choose a ringtone and select Save