ViewSonic NMP-570 Operation & User’s Manual

To prevent unauthorized modification of player settings, set a player password to hide the menu. From the top level menu, select “Change password” to set a password. IMPORTANT: Once a password is set, you can only access the menus by connecting a USB keyboard and pressing CTRL + ALT + DELETE (3-key combination) simultaneously. You may connect the keyboard at any stage of player operation or before/ during boot-up. If you forget the password, you will need to reset the device. See Factory reset. 2.7. Factory reset If you forget a system password you have set, you must reset the system to regain access to the player. Using the reset button 1. PRESS and HOLD the reset button with a pin 2. RE-CONNECT the power cord 3. WAIT about 8 seconds or until the status LED flashes 4. RELEASE reset button and wait for system to initialize Using a USB keyboard System reset will re-initialize the system, clear passwords, and return settings to their default values. Perform the following: 1. CONNECT USB keyboard 2. REBOOT the player and look for the reset instructions on the top left corner of the screen. When it appears, PRESS the Delete key on your keyboard --> If you missed the reset window, unplug power and try again. 3. You should see a menu with a reset confirmation dialogue box. SELECT Yes to confirm 4. WAIT while system reboots to complete reset 2.8. Applying firmware upgrades Firmware updates can be performed using a USB flash drive. Please read the release notes carefully regarding the changes that will be made to your player before applying the upgrade 1. DOWNLOAD the latest firmware and copy it to the root directory of a Reset button Reset button

2. PLUG the power cord into the device 3. PLUG a USB keyboard to the device to enter menu system 4. Follow on screen instructions and SELECT firmware upgrade option in the menu 5. When instructed, PLUG IN the USB drive to begin firmware upgrade 3. Content Management The NMP-570/NMP-570w is designed to work with 3rd party management solutions. Please refer to the printed guide for related set up instructions. 4. Authoring in HTML5 A major advancement in the NMP-570/NMP-570w media appliance is the ability to playback HTML5 content which can contain dynamic information. To find out more about using HTML5 for digital signage, visit http://widget. iadea.com. 5. Working with SMIL The NMP-570/NMP-570w uses open communications protocols for content presentation and playback control. SMIL-compliance means predictable results across multiple devices, and SMIL’s non-proprietary nature means that your investments are never obsolete. 5.1. Introduction Using SMIL (pronounced “smile”), the language created by W3C for multimedia communications, the media player understands the language “spoken” by professional tools from companies such as Adobe, Apple, Microsoft, and Real Networks. What this means is quicker, easier, and better integration of your players into your digital signage networks, opening up avenues of software controls and realizing the full potential of your player hardware down the road.

The media player operating system utilizes W3C SMIL as the underlying scripting language, which lends well to customization to your project management needs. For resources, downloads, and community support, please visit www.a-smil.org.

6.1. Specifications NMP-570 NMP-570w Video format support POPAI Screen Media Standards S6 (MPEG-1 SIF, 3Mbps CBR) S7 (MPEG-1 480p, 10Mbps CBR) S8 (MPEG-1 720p, 15Mbps CBR) S9 (MPEG-2 480p, 6Mbps CBR) S10 (MPEG-2 720p, 12Mbps CBR) S11 (MPEG-4 AVC, 480p, 6Mbps CBR) S12 (MPEG-4 AVC, 720p, 10Mbps CBR) E4 (VC-1/WMV9, MP@ML, 720p) E5 (VC-1/WMV9, MP@HL, 1080p) E6 (MPEG-2, 1080p, 20Mbps CBR) E7 (MPEG-4 ASP, 480p, 10Mbps CBR) E8 (MPEG-4 AVC, 1080p, 25Mbps CBR) Image format support POPAI Screen Media Standards S1 (JPEG 480p baseline) S2 (JPEG 720p baseline) S3 (JPEG 1080p baseline) E1 (PNG 24bpp+alpha, 480p) E2 (PNG 24bpp+alpha, 720p) E3 (PNG 24bpp+alpha, 1080p) Audio codec support POPAI Screen Media Standards S4 (MPEG L2 audio) S5 (MP3 audio, 384Kbps) Dynamic content W3C HTML5 (HTML, CSS, JavaScript) W3C SMIL 3.0 instructions (sub-set)

RJ45 Ethernet USB 2.0 As NMP-570 plus: Wi-Fi antenna port Local storage 4GB on-board flash memory (up to 1.8 hrs of 5 Mbps high def. video) CF card expansion slot Accessories 3.5mm-RCA AV cable Ethernet cable As NMP-570 plus: Wi-Fi antenna Power requirement 12V 1.5A DC Power consumption* 8 watts max (when playing 1080P full resolution video) Environmental Operating temperature: 0 – 40° C / 32 – 104° F Humidity: 5 – 85% @ 40° C / 32 – 104° F non-condensing Dimensions 211x153x 43mm (8.3 X 6 X 1.7 inches) Weight 1.14kg 2.5lbs 1.4kg 3 lbs Safety UL-approved AC adapters Certifications CE/FCC/RoHS, FCC-ID Warranty One-year limited parts & labor

What video format can I play? Video files encoded in MPEG-4 ASP up to 720x400 resolutions and 2Mbps bitrates should play perfectly. If a certain video is not played as scheduled, or if it plays poorly, please search the support site for “transcode” instructions. The signboard is placed near my Wi-Fi access point, yet the connection is unreliable. Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi- Fi access point for reliable operation. Try relocating the access point further away from the signboards to improve connection. What can I do about the gap between video and video? Video gaps (blank screen) occur before and after each video is played. To minimize the gap, avoid back to back video programming by scheduling an image between each video. If both Ethernet & WiFi are connected, which one will take precedence? When Ethernet is not available or disconnected, system will try to use WiFi connection. If both connections are available, Ethernet will be used. What is the maximum file size for a single video file? The maximum video file size for the NMP-570/NMP-570w is 2GB. We recommend reserving a safety margin to avoid exceeding the limit (i.e. limiting files to 1850MB). What should I do if I forgot my password? In this case, please perform a factory reset. Use the S/W RESET button located at the back of the media player to restore factory settings. This will also clear the player’s password. Performing a factory reset Warning: This procedure will restore all menu settings to factory default and format the internal storage to factory conditions (all contents will be removed). To restore factory settings and format the drive: 1. Disconnect power cable from the player unit 2. Press and hold the S/W RESET button 3. Connect the power cable while holding the S/W RESET button until status light flashes (about 15 seconds) 4. Please wait while the system drive is being formatted How do I restore the device back to factory defaults? The S/W RESET button located at the back of the media player can be used to restore factory settings. To restore factory settings:

2. Press and hold the S/W RESET button 3. Connect the power cable while holding the S/W RESET button until status light flashes (approx. 15 seconds) How do I manage the playback of contents? The media appliance is designed to be interoperable with leading 3rd party management software solutions or via SMIL open standard commands. Could the player display Flash or Microsoft PowerPoint presentations? The player features limited PowerPoint support, but not Flash support. While PCs can play many formats with varying degrees of success, RISC- based media players are designed to reliably play specific video formats (Please see spec for details). While Microsoft PowerPoint native files could not play directly on a RISC-based player, the file is converted through other software (i.e. Adfotain Manager Express) into an image format to be played as an image slideshow. How do I manage the playback of contents? The media appliance is designed to be interoperable with leading 3rd party management software solutions or via SMIL open standard commands. Why won’t some media files play properly? The video data bit-rate used may have exceeded the recommended bit rate. The video data bit-rate is the amount of video or audio data used per second to store or play the contents, usually expressed in Mbps (mega-bits per second). Video encoded with excessive bit-rates will not playback smoothly in the media player, likely due to storage i/o bottleneck. Visit www.digisignage.com for compatible media format presets. The media playback looks different on a PC compared to the media player’s screen. (Wrong aspect ratio) There are 2 major aspect ratios (width-to-height ratios) for video content, but many kinds of displays. If you play 4:3 video on a 16:9 display (or vice versa), a circle becomes oval, and the picture takes on a squeezed or stretched look. To avoid this distorted look, adding black bars are a common technique. The Network Media Player can be configured to automatically add black bars for certain types of displays. You can set the output resolution in NMP-570’s configuration menu to match the native resolution of your display. Some JPEG images cannot be played in the media player. Progressive JPEG are not supported. Please convert to baseline JPEG for maximum compatibility. JPEG images can be either of 2 types: baseline or progressive compression. Baseline JPEG offers greatest compatibility, while progressive JPEGs are suitable for web site images. Progressive images are downloaded and

received over the internet. Progressive images are primarily supported on PCs. For media appliances, make sure to save images as baseline JPEG in your photo editor, or resave them as baseline JPEGs using free tools such as IrfanView (http://www.irfanview.com/ ). Does the media player support video streaming? No. ViewSonic media players play files from local storage and do not support real-time video streaming over the network. This delivers an optimum viewing experience free of playback quality issues such as stuttering, blocking, or blue-screens. However, XMP series players support dynamic content delivery to push individual files quickly over the network using the SOAP API. This method is a compromise between live streaming with its high bandwidth demands and entire playlist content updates which necessitate longer update cycles. The media player is not playing. What should I do? Check the player’s messages on the display (OSD, or on screen display) for status information. Play list errors and scheduling issues are two major causes of playback problems. To determine if the problem is caused by a bad play list, just delete the play list and restart player. The player should loop through all media files, indicating a fault with the play list. If the playback is scheduled to play at specific time, check to see if the device is set to the right time zone on the world clock. When nothing seems wrong, the time zone setting is often the reason the program is not played.

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What the warranty covers: ViewSonic�warrants�its�products�to�be�free�from�defects�in�material�and�workmanship,�under�normal� use, during the warranty period. If a product proves to be defective in material or workmanship during the�warranty�period,�ViewSonic�will,�at�its�sole�option,�repair�or�replace�the�product�with�a�like�product.� Replacement product or parts may include remanufactured or refurbished parts or components. How long the warranty is effective: ViewSonic�Network�Media�Player�are�warranted�for�1�year�for�labor�from�the�date�of�the�first�customer� purchase. Who the warranty protects: This�warranty�is�valid�only�for�the�first�consumer�purchaser. What the warranty does not cover: 1.�� �Any�product�on�which�the�serial�number�has�been�defaced,�modified�or�removed.� 2.�� �Damage,�deterioration�or�malfunction�resulting�from: a.� �Accident,�misuse,�neglect,�fire,�water,�lightning,�or�other�acts�of�nature,�unauthorized�product� modification,�or�failure�to�follow�instructions�supplied�with�the�product. b.� �Repair�or�attempted�repair�by�anyone�not�authorized�by�ViewSonic. c.���Causes�external�to�the�product,�such�as�electric�power�fluctuations�or�failure. d.� �Use�of�supplies�or�parts�not�meeting�ViewSonic’s�specifications. e.� Normal�wear�and�tear.� f.� �Any�other�cause�which�does�not�relate�to�a�product�defect. 3. � �Any�product�exhibiting�a�condition�commonly�known�as�“image�burn-in”�which�results�when�a�static� image�is�displayed�on�the�product�for�an�extended�period�of�time. How to get service: 1.�� �For�information�about�receiving�service�under�warranty,�contact�ViewSonic�Customer�Support�(please� refer�to�Customer�Support�page).�You�will�need�to�provide�your�product’s�serial�number.� 2. To obtain warranted service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product. 3.�� �Take�or�ship�the�product�freight�prepaid�in�the�original�container�to�an�authorized�ViewSonic�service� center�or�ViewSonic.� 4.�� �For�additional�information�or�the�name�of�the�nearest�ViewSonic�service�center,�contact�ViewSonic.� Limitation of implied warranties: There�are�no�warranties,�express�or�implied,�which�extend�beyond�the�description�contained�herein� including�the�implied�warranty�of�merchantability�and�fitness�for�a�particular�purpose.� Exclusion of damages: ViewSonic’s�liability�is�limited�to�the�cost�of�repair�or�replacement�of�the�product.�ViewSonic�shall�not�be� liable for: 1.�� �Damage�to�other�property�caused�by�any�defects�in�the�product,�damages�based�upon�inconvenience,� loss�of�use�of�the�product,�loss�of�time,�loss�of�profits,�loss�of�business�opportunity,�loss�of�goodwill,� interference with business relationships, or other commercial loss, even if advised of the possibility of such damages. 2.�� Any�other�damages,�whether�incidental,�consequential�or�otherwise.� 3.�� Any�claim�against�the�customer�by�any�other�party.� 4.3:�ViewSonic�DMP�Warranty��������������������������������������������������������������������������DMP_LW01�Rev.�1A�06-25-09