Verizon CR338 Quick Start Manual

Q U I C K S T A R T G U I D E F R E E S T A N D I N G H O M E S E R V I C E S W A L L M O U N T E D H O M E S E R V I C E S

Smart Freestanding Home Services Smart Wall Mounted Home Services EnCore Installation CR338 Installation Slim Wearable Sensor Installation Accessory Security Adhesive Resistant Devices CR338 Removal IR Keyfob Troubleshooting Spare Parts 1-2 3 4 5-6 7 8 9 10 11

FREESTANDING HOME SERVICES WALL MOUNTED HOME SERVICES CORRECT INCORRECT Back to Table of Contents VP-1397W K-CR338-02W VZW-Wearable3 INSTALLATION IS THE SAME FOR BOTH FIXTURES The EnCore can be placed in the bottom of the fixture behind the removable panel on the side wall. CR338 positions will adhere to the top of the Smart Freestanding or Smart Wall Mounted Home Services shelf. CR338 - Phone & Tablet Security EnCore - Accessory Security CR338 Bottom View EnCore Bottom View Ensure the tamper switch is depressed prior to securing the EnCore in place. How to Remove Front Panel Lift, then pull the front panel to remove from the fixture. Ensure the tamper switch is depressed and the power cord is properly aligned prior to securing the pedestal in place. CR338 Side View

FREESTANDING HOME SERVICES WALL MOUNTED HOME SERVICES X-Sensor VP-1350WXL Type-C VP-1439W Micro USB VP-1349WXL Back to Table of Contents Sensors can route behind the shelf, and up through the slot. Micro-USB, Type-C, and X-Sensors feed up through the fixture and plug in, or adhere to products. Up to 5 sensors are used with the EnCore. Typically, you will not use all 5. The power cable can be routed behind the shelf and plugged into the power supply behind the panel at the bottom of the fixture. VP-1397W K-CR338-02W VZW-Wearable3 INSTALLATION IS THE SAME FOR BOTH FIXTURES The IR extender cable is used to extend the EnCore receiver. Feed the cable up through the fixture slot and adhere the dome to the top shelf close to the edge of the slot. When it’s plugged in, you will see a green light illuminated on the dome. To arm and disarm the EnCore alarm, point the IR keyfob at the dome. Sensors - Accessory Security IR Extender Cable (KF-1102) Accessory Security Power Supply IR Extender KF-1102

for installation video Back to Table of Contents 1 2 3 5 6 4 IMPORTANT: The code must match the switches inside the IR Keyfob. Remove the cover of the EnCore (VP-1397) with the V-T900 security driver or V-900-T Allen wrench. Set the security code by changing the DIP switch inside the EnCore. Clean the fixture surface. Then, adhere the EnCore to the fixture. Hold in place for 30 seconds. Plug the appropriate VPG accessory sensors into the Encore. Remove the 3M adhesive liner. V-T900 V-900-T KF-1102 V-37 KF-1106 VP-1397W VP-1439W VP-1349WXL VP-1350WXL or or or Switch #8 changes the sensor LEDs to red. Reinstall the EnCore cover. Plug the IR Receiver cable into the back port of the EnCore. Thread the sensor cables through the fixture. Install the sensors to the products. Point the IR Keyfob at the IR Reciever and press the red lock button to arm the EnCore Plug the V-37 power supply into the EnCore’s power connector Tools & Parts Needed VP-1524C VP-1626 or or Adhere the IR dome close to the edge of the fixture slot. The IR Receiver will accept the keyfob’s IR signal for the EnCore.

for installation video Back to Table of Contents Tools & Parts Needed Arm the system by pressing the red “lock” button on the IR Keyfob (KF-1106). Point the keyfob near the black receiver above the LED. Plug the power supply into the pedestal and into an AC outlet. Make sure the tamper switch is fully depressed and properly aligned before mounting. CORRECT INCORRECT Side View Clean fixture surface and wipe dry. Remove the adhesive liner on the base of the pedestal and adhere the pedestal to the fixture. IMPORTANT: Hold for 30 seconds to ensure a strong bond. Bottom View System is on battery only if LED is flashing quickly. Must have power plugged in to arm the system. Tamper Switch ADHESIVE MOUNTING (for fixtures WITHOUT overlay) ADAPTER MOUNTING (for fixtures WITH overlay) Adhesive Tape Adhesive Liner ADAPTER MOUNTING (for fixtures WITH overlay) A. Thread the pedestal power cord through the adapter and screw to the bottom of the pedestal. B. Place connected pedestal and adapter through the hole in the fixture and tighten nut. VP-1751W AD-238-8 or or KF-1106 AD-239-5 AP-001-200 VP-1707W V-39 P-21012 P-21006 P-21002 *K-1140 *Single Hole Adapter may come installed on pedestal. IMPORTANT: This step & step 5A are necessary if the single hole adapter is NOT already installed on the CR338 pedestal. Fully remove both the adhesive liner and the tape from the bottom of the pedestal. Plug the power coupler into sensor and device. *if coupler is not plugged in, system will not alarm. Remove adhesive liner on sensor and adhere to the center of the device. Clean the back of the device with an alcohol pad and wipe dry. Attach the sensor to the pedestal by twisting the boot into the sensor. IMPORTANT: If you are securing a glass back device, see page 8 prior to adhering sensor.

Installation 1 2 3 4 click or scan QR code for installation video Back to Table of Contents Tools & Parts Needed VP-1626 V-T900 VP-1625 Generic V-37 VP-1636 VP-1559 Apple VP-1397W or VP-1433M VP-1635 Samsung VP-1656 Garmin VP-1657 Generic VP-1664 Galaxy Active VP-1694 Gizmo VP-1689 Mont Blanc or or or or or Cradles Stands Alarms Thread the watch charger through the stand as shown. Insert the watch stand into the bottom of the black Wearable Riser box. Thread the watch sensor cable through the watch stand and riser as shown. Install the Wearable Riser’s base plate with the 4 Phillips head screws. V-T99 Bottom View Bottom View Side View

Installation 5 6 7 8 9 10 click or scan QR code for installation video Back to Table of Contents Close the Slim Wearable Sensor onto the top watch band and tighten with the security driver. Remove adhesive liner and adhere the Flex Sensor to the back of the watch head. Ensure the Flex Sensor will not be crimped when the watch is placed on the display stand or fixture. Rest the watch on the stand, and plug the sensor into the EnCore alarm unit (VP-1397). IMPORTANT: If the Flex Sensor is damaged or missing, do NOT plug sensor into EnCore. For the Apple Watch Cradle, remove the rubber padding if using a 42mm Apple Watch or larger. Apply the circular adhesive to the back of the watch puck. Thread the watch charging cable through the watch cradle for the specified device. Remove adhesive liner and adhere the charging puck inside the cradle. Use the appropriate watch cradle for the product you wish to secure. Screw the watch cradle to the watch stand with the security driver (V-T900). Insert the provided binding screw into the watch cradle. Insert the Flex Sensor (VP-1636) into the sensor. Loosen the screw on the top of the Slim Wearable Sensor (VP-1626) and remove the clear shunt plug on the side of the sensor.

Accessory Security Back to Table of Contents X-Sensors X-Sensors will be used on phones that use inductive charging. No flex cover is necessary. If the phone has a removable back, detachable parts or pieces, or the battery can be removed, you will need to use a secondary X-Sensor to fully secure it. Thread the X-Sensor up through the slot in the table, and adhere it near the top of the phone, clearing the camera and other important features of the device. Speakers & Other Devices w/EnCore Speakers use a Type-C input for powering the device. Use a VPG power and security Type-C sensor plugged into the side of the device as shown. The EnCore lights on the sensor will light up a steady red when the product is secure. Type-C Power & Security Sensors Type-C PAS sensors are able to charge and secure devices at the same time. When applicable, use the retainer bracket that comes with the sensor. These sensors work with the EnCore, but remember, the EnCore is not designed to charge phones. Charge pads, speakers, and other small accessories are perfect for the Type-C PAS plugged into an EnCore alarm.

Merchandising Requirements | All Glass Back Phones Back to Table of Contents AD-218 - Clear Adhesive Any device that has a glass back requires the AD-218 to make sure VPG sensors properly adhere to the product. 1) Clean the back of the device with an alcohol pad and wipe dry immediately. 2) Remove the adhesive liner from the AD-218. 3) Adhere the AD-218 to the back of the device. 4) IMPORTANT: Ensure the tamper switch on the CR338 sensor aligns with one of the 3 holes on the AD-218 adhesives. Note: Heat (whether it be ambient or from the device) plays a major role in the effectiveness of adhesives. For optimal adhesive bond, phones should be displayed in a cool, dry area.

Back to Table of Contents Gently twist the removal tool to break the adhesive bond. Place the VP-1477 removal tool over the pedestal with the indentation side facing up. Optionally, you can use the V-44 removal tool. Wrap the removal tool’s cable underneath the pedestal. Alternate pulling the removal tool handles with each hand, in a sawing motion, until the pedestal is detached. Tools & Parts Needed VP-1446 V-44 VP-1477 or KF-1106 Disarm the system by pressing the green “unlock” button on the IR Keyfob (KF-1106). Use the magnet tool (VP-1446) to twist and release the boot from the sensor. IMPORTANT: Do NOT try to pull up on the CR338 base. It can damage the pedestal and/or the fixture. To remove a CR338 pedestal that’s adhered to Verizon fixtures, follow the steps below.

Troubleshooting Back to Table of Contents Arming and Disarming Use the red “lock” button to arm the system, and the green “unlock” button to disarm the system. IMPORTANT: Ensure the button pads are not installed upside down. Disarm Arm DIP Switches Check to see if the alarm’s DIP switches match by opening the IR keyfob. Compare the DIP switch settings inside the keyfob with the alarm you are arming or disarming. Pictured to the right is the EnCore. Note: CR338s do not have to have matching DIP switch settings in order for the keyfob to arm and disarm those systems. IR Emission Ensure you hold the keyfob in the proper orientation. The IR signal emits from the front and front underside of the fob. Point the keyfob at the IR lens on the product. Battery Life Battery life varies depending on keyfob usage. In most use cases, the keyfob battery (CR2032) can last at least 1 year. Battery Check To check if the battery is dead, cup your hand around the keyfob, or go into a dark room. Hold down one of the buttons and look for a strobing red LED through the blue plastic as shown. IMPORTANT: Do NOT hold down the buttons when attempting to arm or disarm. After holding a button down for 5 seconds, the key is programmed to stop emitting the IR signal to avoid draining the battery. You must wait 10 seconds for it to reset. Range You must be within 6”-12” of the IR receiver.

CR338 Kit K-CR338-02W CR338 Pedestal VP-1751W CR338 Sensor VP-1707W Mounting Kit K-1106 Power Supply V-39 Alarms EnCore VP-1397 PAS PAS Bracket VP-1431C-5 Clear PAS Bracket VP-1202C-5 Type-C PAS Sensor VP-1439W Micro USB PAS Sensor VP-1349WXL Power Couplers Micro USB Coupler P21002 USB-C Coupler P21006 Lightning Coupler P21012 Tools Sensor Removal Tool VP-1477 1/8” Allen Security Screwdriver T-99 1/8” Allen Security Screwdriver V-T900 Allen Security Wrench V-41 Magnet Tool VP-1446 Power Supply Power Supply V-37 Power Supply V-39 Adhesives CR338 Adhesive AD-239-5 CR338 Sensor Adhesive AD-238-8 EnCore Adhesive AD-139-20 X-Sensor Adhesive AD-131-50 Glass Adhesive AD-218-10 Primer Stick AD-105-5 Alcohol Pads AP-001-200 Misc. IR Receiver KF-1102 IR Keyfob KF-1106 X-Sensor VP-1350WXL X-Sensor Cover VP-1524C Velcro V-60V Supply Bag VPG Bank Bag Wearable Kit VZW-Wearable3 Wearable Stand VP-1625* Apple Watch Stand VP-1559 Slim Wearable Sensor VP-1626 Flex Sensor VP-1636 Wearable Sensor VP-1433M *Cradle options for VP-1625 Generic Watch Cradle VP-1657 Samsung Watch Cradle VP-1635 Galaxy Active VP-1664 Garmin Watch Cradle VP-1656 Mont Blanc Watch Cradle VP-1689 Gizmo Watch Cradle VP-1694