VERITAS Access 3340 Hardware Service Procedure

Document Number: 213 Version: 1.2 (05/02/2022) Purpose This document describes the process for unlocking and locking the disk drive drawers of a Veritas 5U84 Storage Shelf. Affected appliance models • 3340 Appliance • 3350 Appliance • 5340/5340 HA Appliance • 5350/5350 HA Appliance Electrical Safety The static discharged by human bodies can damage static-sensitive components on the boards. When installing and maintaining the equipment, observe appropriate electrostatic safety precautions to prevent personnel injuries or device damage. When operating a device in an electrostatic sensitive area, you must take electrostatic-discharge (ESD)-preventive measures. These include wearing ESD-preventive gloves, an ESD-preventive wrist strap, and ESD-preventive clothes to avoid personnel injury or device damage. To prevent damage to the device, pay attention to the following during operations: • Do not touch devices with bare hands because ESD from the human body may damage the electrostatically sensitive elements on a board. • When dealing with the server or any of the internal components, wear an ESD-preventive wrist strap, ESD-preventive gloves, and ESD-preventive suit. 1 Veritas Appliance Hardware Service Procedure

Shelf This section describes how to lock and unlock a disk drive from its drive carrier. For security purposes, each 5U84 Storage Shelf uses two anti-tamper locks that are located on the right side and left side of each disk drive drawer. Locking the anti-tamper locks prevents unauthorized access to the disk drives in each disk drive drawer. The disk drive drawers are locked by default at the factory before the storage shelves are shipped. A screwdriver with a Torx T20 bit is shipped with a 5U84 Storage Shelf, and is required to unlock the disk drive drawers. Requirements Use the following to verify the requirements of the service. • A screwdriver with a Torx T20 bit 2 HSP 213 - Unlocking and locking a 5U84 Storage Shelf drive drawer

Use the following procedure to unlock a 5U84 Storage Shelf disk drive drawer. To unlock a 5U84 Storage Shelf disk drive drawer Note: You must unlock the disk drive drawer before you can remove a Disk Drive In Carrier module from a drawer slot. 1 Locate and identify the disk drive drawer that you want to unlock. 2 Use a screwdriver with a Torx T20 bit to rotate both anti-tamper locks until the arrows point towards the center of the storage shelf. When the anti-tamper lock is unlocked, the arrow points to the unlocked padlock icon. Use the following images as a guide. Locking a 5U84 Storage Shelf disk drive drawer Use the following procedure to lock the drive carrier. To lock a 5U84 Storage Shelf disk drive drawer 1 Locate and identify the disk drive drawer that you want to lock. 2 Ensure that the disk drive drawer is completely closed. 3 Use a screwdriver with a Torx T20 bit to rotate both anti-tamper locks until the arrows point away from the center of the storage shelf. When the anti-tamper lock is locked, the arrow points to the locked padlock icon. Use the following images as a guide. 3 HSP 213 - Unlocking and locking a 5U84 Storage Shelf drive drawer