Extreme Networks Innovation. Simplicity. Performance. Manual 

Quality System Manual Products. Process. Results.

Extreme Networks Inc. Page 1 of 10 Rev. R05, 03-Jul-11 Printed Copy is Uncontrolled Owner: Corporate Quality Table of Contents Introduction Page 2 1.0 Purpose & Scope Page 3 2.0 Organizational Mission, Vision, & Values Page 3 3.0 Role of the Leadership Team Page 4 4.0 Organizational Relationships & Responsibilities Page 5 5.0 Resource Management Page 5 6.0 Information, Documents, & Records Page 6 7.0 Customer Focus Page 6 8.0 Product Development Page 7 9.0 Supply Chain Partnerships Page 8 10.0 Operational Requirements Page 9 11.0 Measurement, Data Analysis, & Assessment Page 9 12.0 Continual Improvement Page 10 Quality System Elements Appendix A Organizational Relationships Appendix B ISO 9001:2008 Certificate Appendix C

Extreme Networks, Inc. Page 2 of 10 Rev. R05, 03jul11 Printed Copy is Uncontrolled Owner: Corporate Quality Introduction Extreme Networks® of Santa Clara, Calif., founded in 1996, is a publicly listed company (NASDAQ: EXTR),that designs, builds, and installs sophisticated Ethernet solutions that meet the toughest challenges in network connectivity and IP-based communications. Throughout its history, the Company has delivered more than 15 Million Ethernet ports and has established a presence in more than 50 countries. The Company increases the value of the network with its advanced software platforms that deliver meaningful insight and control to applications and services. This helps corporate enterprises and service providers who must have high performance, secure networks that support converged voice, video and data. Intelligence is enhanced with an extensible, flexible and secure protocol-based communication capability, allowing devices to talk to one another. Extreme Networks addresses a wide range of customers with wired and wireless network infrastructures. From corporate enterprises such as manufacturers, retailers, financial institutions, utilities and healthcare organizations, to large universities and K-12 school districts to federal and local governments worldwide. To complement its products, Extreme Networks provides a complete selection of professional services and custom offerings, including network design, enhanced visibility into flows and applications, voice and security testing, network kit implementation as well as technical assistance on a 24x7 basis to a global footprint. ISO-9001:2008 www.extremenetworks.com 951-08-4896

Extreme Networks, Inc. Page 3 of 10 Rev. R05, 03jul11 Printed Copy is Uncontrolled Owner: Corporate Quality 1.0 Purpose & Scope 1.1 A Focus on Quality: Extreme Networks Quality System is established to ensure product and service quality consistently meet the highest standards demanded by the organization and expected by its customers; to foster partnership with its suppliers; and to create a vital, sustainable organization for employees and shareholders. 1.2 Quality System Manual: This document defines the Quality System, how it is implemented, and how it is sustained throughout the organization. The quality system and its supporting policies, guidelines, procedures, and business practices apply to corporate facilities world-wide. Extreme Networks activities focus on the design, service, and distribution of hardware and software products, for telecommunications service providers and medium to large enterprise businesses. 1.3 The Role of ISO-9001: The ISO-9001 standard is one of the tools used to develop and improve Extreme Networks Quality System. It provides a framework for creating a quality system that supports continual improvement, business growth, and customer and employee satisfaction. Additionally, Extreme Networks holds an ISO-9001 certification for its three main facilities – Santa Clara, Research Triangle Park, and Chennai. Terminology used throughout this document is consistent with the definitions in the ISO-9001:2008 standard. ♦ Supplier refers to contract manufacturer, subcontractor, or direct material / service supplier ♦ Organization refers to Extreme Networks ♦ Top Management consists of the President / CEO, and his direct reporting staff; and may also be referred to as: “Executive Leadership” or “Leadership Team”. 2.0 Organizational Mission, Vision, & Values 2.1 Mission and Vision: Extreme Networks mission is “To deliver a network that is optimized for the new mobile world of people and machines, providing pervasive access, awareness and control, from the converged edge to the cloud.” The Extreme vision is “Delivering a seamless experience for mobile people and machines.” Extreme Networks Values Value the Customer Listen to the customer – Interpret what they said. Deliver quality. Act with Professionalism & Integrity Honesty and directness. Trust – always. Courage, prudence, and systemic thinking. Pursue Innovation and Creativity Continuous learning. Personal growth. Leadership by example. Take risks. Play to Win A passion for Extreme Networks success. A “can do” attitude. Urgency in everything we do. 2.2 Commitment to Excellence: Extreme Networks strives to be recognized by its employees, customers, community, and shareholders as a responsible organization that conducts business in an open and ethical manner. Extreme Networks commitment to quality, organizational excellence, and continual improvement is reflected in the Quality Promise. All Extremists are responsible for relating the Quality Promise to their daily work and for encouraging behaviors that translate the organization’s values to action.

Extreme Networks, Inc. Page 4 of 10 Rev. R05, 03jul11 Printed Copy is Uncontrolled Owner: Corporate Quality 2.3 Quality Promise Communication & Review: Quality goals and system elements are introduced to all new employees. Additionally, quality system information is included in employee meetings, training programs, and company-wide communications. Periodically, the Executive Leadership reviews the Quality Promise to ensure appropriateness, effectiveness, and continued suitability. 2.4 Our Quality Promise: To provide solutions that meet the highest standard of excellence, performance and reliability. Our promise is achieved through our commitment to: ♦ Delighting the customer ♦ Continuous improvement ♦ Collaboration and leadership ♦ Work and life balance 3.0 Role of the Leadership Team 3.1 Management Commitment: Extreme Networks Executive Leadership team establishes the quality system framework, corporate policies, expectations, and goals; and is committed to: Providing organizational leadership Delegating appropriate responsibilities to meet quality objectives Defining strategic quality goals and objectives, including statutory or customer requirements Ensuring the continual improvement of products and services; and the quality system 3.2 Quality Leadership: The Chief Quality Officer leads the Corporate Quality team. This team is responsible for ensuring the quality system is established, implemented, and maintained per the goals and objectives set by the Executive Staff; and in accordance with ISO-9001, corporate policies, regulatory/ statutory, and contractual requirements, and industry best practices. Additionally the Corporate Quality is responsible for: Evaluating the effectiveness of the quality system based on a broad array of metrics and data Conducting internal assessments of the quality system to confirm its on-going effectiveness Coordinating continual improvement efforts to support corporate strategies and business growth Maintaining an effective relationship with external certification bodies and audit organizations 3.3 Management Review: Periodically, the Executive team reviews the Quality System – its strengths, opportunities for improvement, and the need for changes. Information from various programs and functional areas is evaluated against corporate objectives. Review inputs include: business metrics, the results of internal assessments and external audits, continual improvement activities, and the status of corporate initiatives. Recommendations for changes and improvements are presented to the Executive Leadership for discussion and/or approval. Action items are assigned as needed to support company objectives, customer and employee satisfaction, and continual improvement. Meeting minutes communicate the review results and action item status.

Extreme Networks, Inc. Page 5 of 10 Rev. R05, 03jul11 Printed Copy is Uncontrolled Owner: Corporate Quality 4.0 Organizational Relationships & Responsibilities 4.1 Responsibility for Quality: Each functional organization develops processes, and guidelines to implement the corporate quality objectives within their team(s). Managers ensure team members are appropriately trained, have the necessary tools and resources, and are empowered to implement improvements. All Extremists are responsible for ensuring the quality of their work; contributing to product and service quality; and creating an environment of organizational excellence. 4.2 Organizational Relationships: Functional responsibilities and interrelationships are defined through organizational charts, job descriptions, corporate policies, and key system procedures. Functional managers are responsible for ensuring all members of their team understand the corporate goals and objectives, the scope of the quality system, and the role of their team within that system. [See also Appendix A: Quality System Elements, and Appendix B: Organizational Relationships] 5.0 Resource Management 5.1 Business Strategy & Quality Planning: In the annual strategic and business planning cycle the Leadership Team sets short- and long-term objectives for the organization with supporting quality objectives, goals, and measures. The Leadership Team communicates the strategy to the organization as well as changes made to established plan(s) through quarterly company meetings. Project quality objectives are documented at the project definition and planning stage, incorporating input from customers, employees, and suppliers. 5.2 Sustainability & Green Business: Extreme Networks strives to be recognized by its employees, customers, community, and shareholders as a responsible organization conducting business in a manner that conserves the environment and minimizes pollution. The organization’s commitment to environmental sustainability and green business practices is reflected in programs aimed at: compliance with applicable regulations and contractual requirements; leveraging known best practices; reasonable implementation of industry standards and expectations; and integrating green practices with corporate initiatives. Extreme Networks actively considers the environmental impacts and potential impacts and works to minimize its environmental footprint. As global expectations and customer requirements change, the specifics of the organization’s environmental programs adapt to meet those needs. 5.3 Infrastructure & Work Environment: Extreme Networks maintains a safe and suitable environment for its employees, guests, and the products designed and serviced at its facilities. Where practica1, reasonable accommodations are made for individuals’ accessibility or ergonomic needs. Work areas are organized according to space required for the work. Equipment, tools, and supplies are made available as appropriate to each job function or area. All facilities comply with local, state, and national safety and environmental standards. Extreme Networks uses sensible green business methods where practical. 5.4 Human Resources: Extreme Networks process to qualify, train, and develop employees ensures Extremists are able to operate successfully within the organization. Employee development programs include methods to evaluate effectiveness and to confirm Extremists’ needs are met consistently. Résumés, certifications, and key training records are part of each Extremist’s personnel record. Functional managers are responsible for reviewing skill and resource needs and identifying where additional training, support, tools, or resources may be required. Annual performance reviews evaluate Extremists’ competence, performance, and contribution toward achieving the organizational goals and objectives.

Extreme Networks, Inc. Page 6 of 10 Rev. R05, 03jul11 Printed Copy is Uncontrolled Owner: Corporate Quality 5.5 Resource Management: Resources are allocated per forecasted requirements, periodically reviewed, and adjusted where necessary. Annually, the management team establishes the corporate objectives, quality goals and customer requirements, to determine the resources required to meet them. The Leadership Team is responsible for providing adequate resources that enable employees to operate effectively, and for ensuring that individual and organizational goals are achievable. 5.6 Financial Management: Processes are established to manage the responsible flow of capital through the organization. The Leadership Team is responsible for providing resources sufficient to achieve the organization’s strategic goals. To ensure alignment, budgets are developed in parallel with the strategic plan. Metrics provide real time financial performance visibility so plans can be adjusted in response to changing business conditions. The complete financial system is reviewed periodically by an independent audit firm to confirm compliance with all applicable regulations for a US-based publicly-traded organization. 6.0 Information, Documentation, & Records 6.1 Management of Information & Data: Business information and data are controlled so that essential items are available as required to support the work being done. Information includes: electronic data, and paper-, network-, or web-based systems. Controlled information and data can be accessed via the intranet or corporate database systems with the appropriate user-access permissions. Electronic data and information, including data supplied to and from customers and supply-chain partners, is managed through controlled common systems to provide data security, integrity, and availability. 6.2 Quality System Policies: Corporate policies, the Quality System Manual, and the supporting procedures / work instructions, are controlled documents. Changes to the Quality System Manual require the approval the Corporate Quality Officer and the President / CEO. 6.3 Quality System Records: Records are stored and maintained in a manner that is readily accessible and minimizes damage or loss. Quality system records are maintained in a legible format and are identifiable to the appropriate product(s), process(es), or program(s). Wherever practicable, records are maintained electronically with the appropriate security and network backups. After the defined retention period, records are deleted or destroyed, as appropriate. 7.0 Customer Focus 7.1. Customer First: The Services team mission is simple: “Delight our Customers… everything else follows.” This team is focused on creating and delivering the services that extend the value of technology and enables businesses to excel. The Services team strives to improve its responsiveness, to anticipate customer requirements, and to provide world-class products and services. 7.2. Customer Requirements: Extreme Networks uses a variety of methods to engage its customers and potential customers to better understand their product and service needs. This includes participation in industry forums and trade shows, individual customer meetings, and the Customer Advisory Council. Customer input is used in the design of new products, product features, and service offerings. Further, Extreme Networks partners with key customers to evaluate new products in a beta-test environment prior to general release. 7.3. Customer Satisfaction: Extreme Networks gathers customer satisfaction information regarding products, services, and business processes through surveys, customer meetings and account reviews, the Customer Advisory Council, and other customer communications. The findings from these various communication methods are reviewed through the Quarterly Business Review. As appropriate, issues are escalated to the continual improvement program for investigation and action.

Extreme Networks, Inc. Page 7 of 10 Rev. R05, 03jul11 Printed Copy is Uncontrolled Owner: Corporate Quality 7.4. Customer Contracts: Contract inquires are reviewed by both business and technical personnel to ensure requirements are understood and the necessary information is available to fulfill the requirements of the order or contract. Orders are reviewed prior to acceptance to confirm the understanding of the requirements as well as the organization’s capacity to meet those requirements within the time required. 8.0 Product Development 8.1 Product Lifecycle: Extreme Networks has established a seven-phase Product Lifecycle process to manage development programs from the Concept Evaluation phase through Product End-of-Life. Concept Evaluation: The Product Lifecycle begins with Concept Evaluation. Product ideas are identified, investigated, and approved or rejected based on the current corporate strategy. Approved projects include a validated business case that balances the projected investment and resource needs with the overall benefit to Extreme Networks and its customers. Planning and Specification: Project planning includes the translation of the product’s requirements into plans and specifications. At this phase the technical feasibility of the project is assessed. Project plans, architecture, schedule, budget, and specifications are created based on that assessment. Design & Development: As a project moves into the design phase, hardware and software prototypes are developed per the specification. Production verification is completed and the product is ready for pilot manufacturing, and validation testing and the end of Development. Test & Evaluation: This phase ensures overall readiness for initial product shipments. The product, documentation, testing methods, and manufacturing processes are validated. All hardware and software is made Generally Available upon exit of this phase. Optimization: The Optimization phase introduces the product to the market and verifies how well the product meets its performance goals, quality criteria, sales projections, revenue or profit objectives, order processes, and cost projections from initial ramp-up to volume production. For hardware products, all optimization activities are completed during this phase. For software products, code is released to manufacturing at the end of this phase. Sustaining: The Sustaining phase begins after the Optimization phase is completed and encompasses all activities required for successful sale and deployment of the product until an end-of-life decision. End-of-Life: The End-of-Life phase encompasses the activities required to discontinue production of a product. Warranty obligations, when applicable, are honored. As needed, a product transition plan is developed to support customers through platform upgrades or changes. Typically, the hardware service period extends for five (5) years past the published end-of-sale date. 8.2 Product Development Elements Planning: Project development plans include: product functionality and features, the organizational relationships and responsibilities of the development team, and required resources and project activities. Plans are updated as the design evolves to document verified project milestones. Inputs: Design input is based on customer input and internal research of potential market opportunities. Design input documents are maintained by the appropriate project manager for the duration of the development effort.

Extreme Networks, Inc. Page 8 of 10 Rev. R05, 03jul11 Printed Copy is Uncontrolled Owner: Corporate Quality Outputs: Design output is documented as product manufacturing specifications, drawings, acceptance tests, and regulatory compliance reports. Each development team ensures design output meets the design input requirements through peer- and cross-functional reviews. Documents that provide information for purchasing, production, delivery, deployment, customer-use, and service are reviewed and approved prior to release. Review: Design review meetings are held regularly throughout the development phase to ensure the product meets performance requirements, customer expectations, regulatory requirements, and manufacturability standards. Review minutes with any follow-up actions are documented and maintained as part of the project file. Scheduled reviews are also held with selected customers and supply-chain partners throughout the development and test phases. Verification & Validation: Design verification establishes that product functional parameters conform to design requirements. Engineering prototype tests evaluate product functionality against established specifications. Compliance testing to safety and environmental standards, contractual requirements, product reliability goals, and external agency certifications are completed prior to the release of the product. The Technical Marketing group evaluates the product based on its intended uses(s) in a customer environment. This group also assists with customer beta trials and product demonstrations. 8.3 Manufacturing & Production: Extreme Networks outsources manufacturing to qualified Joint / Original Design Manufacturer, (JDM / ODM) partners. Per agreements with various manufacturing partners, material used in production is inspected prior to use. Non-conforming materials are segregated for review and disposition. Appropriate product handling is maintained at all production stages to prevent damage. Compliance with workmanship standards is confirmed through inspection results and supplier reports. Relevant processes are managed and monitored to confirm compliance to safety, environmental, and other agency standards. 8.4 Post-Delivery Service: The Services team manages post-product-delivery service, including: customer queries, warranty and technical support, professional services and technical training. Customers’ technical issues are addressed by qualified technical support representatives for evaluation and timely resolution. 9.0 Supply Chain Partnerships 9.1 Supplier Qualification: Extreme Networks evaluates and selects supply chain partners on the basis of their ability to meet established requirements. Qualification is defined and performed by a team consisting of subject matter experts from Operations, and Engineering. Manufacturing partners hold ISO-9001 and ISO-14001 certifications for their quality and environmental management systems. 9.2 Supplier Performance: Extreme Networks expects its suppliers to provide defect-free products and services that conform to requirements. Extreme Networks is responsible for ensuring requirements are clearly defined, and communicated in an effective and timely manner. Periodic communication meetings are held with key suppliers to ensure alignment with corporate objectives. Continual improvement activities are used to address issues or to improve efficiency and performance. 9.3 Supplier Review: Approved suppliers are reviewed to ensure their on-going ability to meet quality requirements. This review includes performance metrics, workmanship, account management, product delivery, communication, and technical capability. Key metrics are evaluated against established goals, and performance issues are reviewed by the Operations team. The scope and schedule of these reviews is based on the nature of the supplier relationship, and their impact to Extreme Networks business.

Extreme Networks, Inc. Page 9 of 10 Rev. R05, 03jul11 Printed Copy is Uncontrolled Owner: Corporate Quality 10.0 Operational Requirements 10.1 Production Materials: Purchase Orders contain the information required to clearly identify the product or service ordered. When needed, supporting data is included (drawings, specifications, standards). Purchasing documents are reviewed for adequacy prior to use for quotations and/or purchases. The Receiving department ensures the product received conforms to order requirements. 10.2 Identification & Traceability: Raw material is identified on receipt by an item number. Serial number, part number, and product name identify finished products. Products are identified at delivery by packing lists and external markings on shipping container(s). Test stamps, serial numbers, and customer order numbers ensure traceability through production, delivery, and service. 10.3 Measurement Equipment: Extreme Networks ensures its test and measurement equipment is fully operational and performs to specified requirements by maintaining calibration, and/or performing necessary routine maintenance to prevent equipment failure. Equipment used to establish product conformance is subject to systematic calibration checks at established intervals to verify conformity within specified accuracy limits. Calibration of all equipment is completed by certified agencies in accordance with NIST standards. (National Institute of Standards and Technology, USA) 10.4 Product Preservation: Products are handled, stored, packaged, and delivered in a manner that protects the integrity of the item(s). Rejected material is clearly identified by tags or travelers and segregated from the standard process flow. Products are protected through delivery to Extreme Networks customers with appropriately designed packaging materials and shipping methods. Packaging materials are evaluated and optimized to reduce waste and improve recyclability. 10.5 Control of Non-conforming Product: Non-conforming material is tagged and segregated from conforming material. Details of the non-conformance are documented and evaluated by the appropriate team(s). A Stop Ship notice prevents shipment of non-conforming products. If needed, the Services team contacts customers and determines how to address previously delivered non- conforming or potentially non-conforming product. 11.0 Measurement, Data Analysis, & Assessment 11.1 A Data-Informed Quality System: Measurement and analysis processes are designed so those near the sources of information can make decisions independent of the organizational hierarchy. Data is used throughout the organization to prioritize efforts for improvement opportunities. Where practicable, decision-making is informed by analysis of that data. Additionally, Extreme Networks uses Six Sigma-based tools to analyze and solve its most complex problems and opportunities. Metrics and other data evaluate: Product field performance Process performance Supplier performance Customer satisfaction Performance to organizational goals Organizational effectiveness and efficiency Internal / External audit results 11.2 Analysis of Data: Data is collected to monitor process performance and product quality, and is used to investigate problems, and to identify opportunities for improvement. Pertinent process, product, and customer data is collected, analyzed and evaluated for trends and linkages to other data. Reviews are conducted with suppliers, cross-functional teams, and in regular management review meetings.

Extreme Networks, Inc. Page 10 of 10 Rev. R05, 03jul11 Printed Copy is Uncontrolled Owner: Corporate Quality 11.3 Internal Assessment: Internal assessments are conducted to ensure the on-going effectiveness of key business systems. Assessments are coordinated by the Corporate Quality department and conducted by a qualified team knowledgeable in quality and business systems, supporting processes, regulatory requirements, and the ISO-9001 standard. The frequency of the assessments is based on the results of previous assessments / audits, the significance of individual activities, and specific requests from Executive Leadership. The minimum assessment cycle is once per year. 11.4 Assessment Results: Internal assessment and external audits results – system strengths, opportunities for improvement, and suggestions – are reviewed by Corporate Quality and key partners across the organization. From this review action plans are developed to integrate continual improvement recommendations with other on-going business activities. A summary of internal assessment and external audit findings is presented to the Executive Leadership as part of Management Review. 12.0 Continual Improvement 12.1 Commitment to Continual Improvement: As opportunities for improvement are identified, the Leadership Team assigns the investigation and continual improvement activities to the appropriate functional team(s). Communication with key customers, suppliers, and employees is conducted at regular intervals to establish appropriate feedback and knowledge-sharing. Several key business process outputs, including: inspection and test reports, supplier suggestions, internal assessment and external audit reports, field service reports, and customer feedback are reviewed for continual improvement opportunities. Employees in all functional areas, at all levels, have the authority and ability to propose and implement continual improvement activities. 12.2 Corrective & Preventive Action: As appropriate, corrective action is taken to prevent recurrence of defects or other quality issues. Preventive action is taken to address potential problems, customer issues, or quality system gaps and inefficiencies. Follow-up assessments are conducted to confirm the effectiveness of any actions taken. Corrective and/or preventive actions may occur when: Customers request formal corrective action or a complaint has been submitted Process performance measures (metrics, KPIs) indicate that action is required Unfavorable system performance trends develop, or may develop Internal assessment results include system gaps, or key opportunities for improvement External audit results include critical findings, or key opportunities for improvement

Extreme Networks, Confidential & Proprietary Printed Copies are Uncontrolled, For Reference Only Page 1 of 2 Organizational Position Board of Directors ♦ 3-Year Strategy ♦ Corporate Initiatives Core Business Systems Corporate Structure & Leadership Scope: Corporate Objectives Owner: Executive Staff ISO 9001 Quality System Elements Quality Policy (5.3 / 5.4 ) Quality Manual (4.2.2) Management Commitment (5.1) Management Responsibility (5.5) Management Review (5.6) Control of Documents and Records (4.2.2/ 4.2.3) Internal Audit (8.2.2) Continual Improvement (8.5.1) Corrective / Preventive Action (8.5.2 / 8.5.3) Quote to Cash (Customers) Scope: Money Coming In Owner: Sales ISO 9001 Quality System Elements Customer Focus (5.2) Customer-Related Process (7.2) Customer Satisfaction (8.2.1) Support Systems Procure to Pay Scope: Money Going Out Owner: Operations ISO 9001 Quality System Elements Planning (7.1) Purchasing (7.4) Production and Service (7.5) Hire to Retire Scope: Extreme People Owner: Human Resources ISO 9001 Quality System Elements Provision of Resources (6.1) Human Resources (6.2) Enterprise Infrastructure Scope: Facilities and Network Resources Owner: Corporate Services (Facilities / IT) ISO 9001 Quality System Elements Infrastructure (6.3) Work Environment (6.4) Record to Report Scope: Results, Regulatory (IRS / SEC) Owner: Finance Doc. # 101.01 Rev. R06, 03-Jul-11 Product Lifecycle Scope: HW / SW Products and Services Owner: Marketing ISO 9001 Quality System Elements Planning (7.1) Design Development (7.3) Production and Service (7.5) Monitoring & Measuring Devices (7.6) Measuring of Process (8.2.3) Measuring of Product (8.2.4) Control of Non-Conforming Material (8.3) 12802 BlackDia mond M S M 1 2 R Extreme Networks mission is "To deliver a network that is optimized for the new mobile world of people and machines, providing pervasive access, awareness and control, from the converged edge to the cloud." Our vision: “Delivering a seamless experience for mobile people and machines.” Quality Promise To provide solutions that meet the highest standard of excellence, performance and reliability. * Delighting the customer * Continuous improvement * Collaboration and leadership * Work and life balance

Rev. R06, 03-Jul-11 Extreme Networks, Confidential & Proprietary Printed Copies are Uncontrolled, For Reference Only Page 2 of 2 Core Business Systems Support Systems 100 Corporate Strategy and Leadership Organizational Position Board of Directors ♦ 3-Year Strategy ♦ Corporate Initiatives Corporate Structure & Leadership Corporate Quality ISO 9001 / 140001 Program & External Audit Process Quality & Internal Assessments Continual Improvement (CAPA) HW and SW Quality Metrics Environmental Compliance Green Initiatives Lab Committee Executive Leadership Team Strategy, Goals, Objectives, KPIs Quality Policy and Business Structure Management Review Product Lifecycle Operations Supplier Selection & Development Supply Chain Management Product Data Management Product and Operational Quality Distribution and Logistics Repair & Return Services Technical Support Professional Services Customer Education Partner Certification Customer PCNs Customer Entitlements Marketing Business Development Roadmap and Product Management Solutions & Product Marketing Customer Requirements Corporate Communication 12802 BlackDia mond M S M 1 2 R Engineering HW / SW Systems Development Test Development Design Review & Validation Regulatory Compliance Supply-Chain Partners JDM / ODM Product Validation Test Production and In -process Test Validation & Configuration Hire to Retire Human Resources Staffing and Recruiting Employee Development & Training Performance Management Benefits & Retention Enterprise Infrastructure Corporate Services Applications Support (Oracle, Siebel…) Network Infrastructure / User Support Data Management & Backup Facilities and Maintenance Environmental Controls / Safety Procure to Pay Operations Corporate Procurement & Travel Planning & Inventory Management Finance & Legal Contract Review Accounts Payable Quote to Cash (Customers) Sales Lead Generation and Account Management Customer Relationships Pre-Sales Support Trials / Evaluation / Field Demo Systems Engineering Record to Report Finance Revenue Accounting Cost Accounting Global Trade Compliance Financial Planning & Analysis Tax and Treasury Regulatory Compliance (IRS / SEC) Extreme Networks mission is "To deliver a network that is optimized for the new mobile world of people and machines, providing pervasive access, awareness and control, from the converged edge to the cloud." Our vision: “Delivering a seamless experience for mobile people and machines.” Quality Promise To provide solutions that meet the highest standard of excellence, performance and reliability. * Delighting the customer * Continuous improvement * Collaboration and leadership * Work and life balance