Ford SYNC Owner's Manual

continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2012 All rights reserved. Part Number: 05/2012 20120419080230

Using SYNC® With Your Phone................10 Using SYNC® With Your Media Player..............................................................20 SYNC® Troubleshooting.............................23 Appendices End User Licence Agreement....................30 1 Table of Contents

system that works with your Bluetooth-enabled mobile phone and portable media player. This offers you the following features: • Send and receive hands-free calls • Access and play music from your favourite digital media player through easy, voice-activated commands • Speak to access your Bluetooth-enabled mobile phone’s contact list. • Read incoming SMS text messages aloud from your mobile phone (This is a phone-dependent feature.) • Listen to music streaming through your Bluetooth-enabled mobile phone • use the advanced voice recognition system. • charge your USB device (if your device supports this). Note: Make sure that you refer your device's user guide before using it with SYNC®. Menu Structure - System Settings The SYNC® system settings can be accessed using the buttons on the audio or navigation unit. 3 SYNC

on /off. Set defaults Allows you to return to the factory default settings. This operation will NOT erase your indexed information. (phonebook, call history, text messages and paired devices) Master reset Allows you to completely erase ALL information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Install on SYNC Allows you to install applications you have downloaded. System Info Allows you to access the Auto Version number as well as the FDN number. Voice settings Allows you to customize your VR (Voice Recognition) system to provide more or less instruction and feedback. See Using Voice Recognition (page 7). Explore USB Allows you to explore through all supported digital media on your media device connected to the USB port. Menu Structure - Phone Settings The SYNC® phone settings can be accessed using the PHONE button on the audio or navigation unit. 4 SYNC

Allows you to enter phone number and call this number. Redial Allows you to call the last dialled number. Phonebook Allows you to access the downloaded phonebook. Call history Allows you to access any previously dialled, received or missed calls while your phone has been connected to SYNC®. Speed dial Allows you to call numbers which have been stored as speed dial. Text messaging 5 SYNC

text messages. BT devices Allows you to add, connect, delete and set a primary device. Also allows on/off of the bluetooth® feature. Note: Adding a bluetooth® device is a speed-dependant feature. Phone settings Allows you to change or set up your ringtone, text message notifications, phone book, etc. Set as master Allows you to connect with the primary phone at every ignition cycle. When a phone is selected as master, it appears first in the list and is marked with an "*". Phone status Shows your phone's number, provider, roaming status, battery status, etc. Set ringtone Allows you to change or set up your ringtone. Text msg notify Allows you to set an audible tone for the incoming text message. Phonebook pref. • Auto Download: Automatically download the phonebook each time the phone connects to SYNC®. (Downloading time is phone-dependent and quantity-dependent.) • Add Contacts: allows you to add more contacts to the phonebook. • Download now: allows you to download your current phonebook into SYNC® immediately. • Delete: allows you to delete a specific contact from SYNC®. Note: When auto download is on, any changes, addition or deletion saved since the last download are deleted. Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is travelling over 3 mph (5 km/h). Safety Information WARNING Driving while distracted can result in loss of vehicle control. Ford strongly recommends that drivers use extreme caution when using any device that may take their focus off the road. The primary responsibility is the safe operation of the vehicle. FORD does not recommend the use of any handheld device while driving, encourage the use of voice-operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving. When using SYNC®: • Do not operate playing devices if the power cords or cables are broken, split or damaged. Carefully place cords and cables where they cannot be stepped on or interfere with the operation of pedals, seats, compartments or safe driving abilities. • Do not leave playing devices in the vehicle during extreme conditions as it can damage them. Refer to your device's user guide for further information. • Do not attempt to service or repair the system. See your authorized dealer. 6 SYNC

SYNC®, the system creates a profile within your vehicle that is linked to that mobile phone. This profile is created in order to offer more mobile features and to operate more efficiently. Among other things, this profile may contain data about your mobile phone book, text messages (read and unread), and call history, including history of calls when your mobile phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The mobile profile, media device index, and development log will remain in the vehicle unless you delete it and are generally accessible only in the vehicle when the mobile phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you to perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to the vehicle's SYNC® module. Ford Motor Company will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company. USING VOICE RECOGNITION Your SYNC® system comes equipped with an advanced voice recognition system. This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. Initiating a Voice Session Push the VOICE BUTTON; a tone sounds and "Listening" appears in the display. Say any of the following: If You Want To Say Return to the main menu. "SYNC" Use the connected phone. "PHONE" Access the device connected to your USB port. "USB" Stream audio from your phone. "BLUETOOTH AUDIO" Access the device connected to the auxiliary input jack. "LINE IN"/ "AUDIO IN" Adjust the level of voice interaction and feedback. "VOICE SETTINGS" 7 SYNC

Say Hear the most recent incoming SMS text message. "READ MESSAGE" Hear a list of voice commands available in the current mode. "HELP" Cancel the requested action. "CANCEL" Helpful Hints • Make sure the interior of the vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing the spoken commands. • After pressing the voice control button, wait until after the tone sounds and "Listening" appears before saying a command. Any command spoken prior to this will not be recognised by the system. • Speak naturally, without long pauses between words. • The system can interrupt at any time by pressing the voice control button. • Don't stay too far or too close to SYNC microphone when speaking out voice commands. • Don't rush to say any command to SYNC before hearing the VR(Voice Recognition) starting chime "ding". • At any time, you may press voice control button and say "HELP" for assistance. • In the middle of voice session, if want to cancel current operation, you can say "CANCEL" or press the up or down arrow button in front control panel or steering wheel. • To say some commands directly without listening some long prompts, press the voice control button once to abort the current prompts speaking. System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback. The default setting is to a standard interaction mode in order to help you learn to use the system. You can change these settings at any time. Adjusting the Interaction Level Push the voice control button. Say "VOICE SETTINGS" when prompted, then any of the following: 8 SYNC

Provides less audible interaction and more tone prompts. "INTERACTION MODE ADVANCED" Provides more detailed interaction and guidance. "INTERACTION MODE STANDARD" The system defaults to the standard interaction mode. Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. For example, the system may ask "Phone, is that correct?". The System When You Say Makes a best guess from the command; you may still occasionally be asked to confirm settings. "CONFIRMATION PROMPTS OFF" Clarifies your voice command with a short question. "CONFIRMATION PROMPTS ON" The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, you may be prompted with as many as four possibilities for clarification. For example say, "1" after the tone to call John Doe at home or "2" after the tone to call Johnny Doe on mobile or "3" after the tone to call Jane Doe at home. The same logic applies to media content. For example say: "1" after the tone to play John Doe or "2" after the tone to play Johnny Doe or "3" after the tone to play Jane Doe. 9 SYNC

Makes a best guess from the media candidate list; you may still occasionally be asked questions. "MEDIA CANDIDATE LISTS OFF" Clarifies your voice command for media candidates. "MEDIA CANDIDATE LISTS ON" Makes a best guess from the phone candidate list; you may still occasionally be asked questions. "PHONE CANDIDATE LISTS OFF" Clarifies your voice command for phone candidates "PHONE CANDIDATE LISTS ON" Changing the Voice Settings Using the Multifunctional Display 1. Press the MENU button. 2. Select SYNC-Settings. 3. Select Voice Settings. USING SYNC® WITH YOUR PHONE Volume up A Voice button B End call C Volume down D Receive call E Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your mobile phone's functionality. At a minimum, most mobile phones with Bluetooth® wireless technology support the following functions: • Dialing a number • Answering an incoming call • Ending a call • Redialing • Call waiting notification • Join calls • Using privacy mode • Caller ID Other features such as text messaging using Bluetooth and automatic phonebook download are phone-dependent features. To check your phone's compatibility, refer to your phone's user manual and visit www.fordsync.com. 10 SYNC

time, no phone is connected to the system. Pairing a Phone for the First Time Note: SYNC® can support downloading up to approximately 1000 entries per Bluetooth-enabled mobile phone. Note: Make sure the radio is turned on. Note: To scroll through the menus, press the up or down arrow buttons on your audio system. Note: If your phone once paired with other vehicle's SYNC® system, before you pair your phone with another new vehicle please make sure you delete the SYNC® device name in your phone and search new SYNC® device in the new vehicle for pairing. Wirelessly pairing your phone with SYNC® allows you to make and receive hands-free calls. 1. Press PHONE button. A message "searching for past paired phones" appear. After about 10 seconds, a message "No phone found" appears. 2. Press the button mapped to Add of the information and entertainment display. 3. A six-digit PIN will be provided by SYNC®. 4. Put your phone into Bluetooth mode. Refer to your phone's user guide if necessary. 5. When prompted on your phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful. Depending on your phone's capability and your market, the system may prompt you with questions such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up), downloading your phone book, etc. Pairing Subsequent Phones Note: Make sure radio is turned on. Note: To scroll through the menus, press the up or down arrow buttons on your audio system. 1. Press PHONE button. 2. Press the up or down arrow buttons until BT devices is shown and press OK. 3. Press the up or down arrow buttons until Add is shown and press OK. 4. Put your phone into Bluetooth mode. Refer to your phone's user guide if necessary. 5. When prompted on your phone's display, enter the six-digit PIN provided by SYNC® in the radio display. The display indicates when the pairing is successful The system then prompts with questions such as if you would like to set the current phone as the primary phone (the phone SYNC® automatically tries to connect with first upon vehicle start-up), download your phone book, etc. Connecting a previously paired phone with SYNC® If you disconnect your phone with SYNC® or leave the vehicle, you do not need to pair your phone with SYNC® again. Note: Make sure your phone's bluetooth is on. Press the PHONE button and system will search paired Bluetooth device. 11 SYNC

vehicle, system will try to connect to the primary phone. If the primary phone is not available in the vehicle, SYNC® will connect to the available paired phone after searching is finished. Note: In some phones an access confirmation will pop up in phone's screen, "YES" needs to be always selected to allow SYNC to automatically connect and transfer phonebook. Changing the active phone Note: Phones must be paired to the system before they can be made active. 1. Press PHONE button. 2. Press the up or down arrow buttons until BT devices is shown and press OK. 3. Press the up or down arrow buttons until Connections is shown and press OK. 4. Press the up or down arrow buttons to select the desired bluetooth device. 5. Press OK button to connect to the selected phone. Downloading phonebook SYNC® can support downloading up to approximately 1000 entries per Bluetooth-enabled mobile phone. 1. Press PHONE button. 2. Press the up or down arrow buttons until Phone settings is shown and press OK. 3. Press the up or down arrow buttons until Phonebook pref. is shown and press OK. 4. Press the up or down arrow buttons until Download now is shown and press OK. 5. Press OK button again to confirm download. Phone Voice Commands Overview The overview below shows the available voice commands. The following lists will give further information about the complete command menu in selected examples Press VOICE BUTTON and when prompted, say any of the following commands "READ SMS" "CALL" / "DIAL" "CALL " "CALL HOME PHONE" "CALL PHONE" "CALL MOBILE PHONE" "CALL OTHER NUMBER" 12 SYNC

"CALL OFFICE PHONE" "CALL BUSINESS PHONE" "PHONE" "PHONE" "CALL" "CALL HOME PHONE" "CALL MOBILE PHONE" "CALL PHONE" "CALL BUSINESS PHONE" "CALL OFFICE PHONE" "CALL OTHER NUMBER" "DIAL" 2 "PHONE BOOK " 3 "PHONE BOOK HOME PHONE" 3 "CALL BUSINESS PHONE" "PHONE BOOK MOBILE PHONE" 3 "PHONE BOOK OFFICE PHONE" 3 "PHONE BOOK PHONE" 3 "PHONE BOOK OTHER NUMBER" 3 "OUTGOING CALLS" 3 "INCOMING CALLS" 3 "MISSED CALLS" 3 13 SYNC

using Bluetooth. 2 See Dial table below. 3 See Menu table below. 4See Connection tab below. Phone book commands When you ask SYNC® to access a phone book name, number, etc., the requested information appears in the display to view. Press the PHONE button and say "CALL/DIAL" to call the contact. "CALL" / "DIAL" "Number <(0-9)>" "DELETE" (deletes one digit) "PLUS" "POUND" / "HASH", (#) "ASTERISK" / "STAR" (*) "CLEAR" (deletes all entered digits) "123" (one-two-three). "121" (one-two-one), etc. "700" (seven hundred) "800" (eight hundred) "900" (nine hundred) Note: To exit dial mode, press and hold the PHONE button or press MENU to go to the Phone menu. Note: "CALL" command is used to call a phonebook contact and cannot be used to enter the phone number. Note: "DIAL" command is used to call by entering a number and cannot be used for a phonebook contact. 14 SYNC

"MESSAGE NOTIFICATION OFF" "PHONE NAME" "SET PHONE RINGER" "SET RINGER 1" "SET RINGER 2" "SET RINGER 3" "SET RINGER OFF" "TEXT MESSAGE INBOX" "SEND TEXT MESSAGE" Note: With the above commands, words in ( ) are optional and do not have to be spoken for the system to understand the command. "CONNECTION" "CONNECT " "BLUETOOTH ON" "BLUETOOTH OFF" "DELETE " 15 SYNC

Press VOICE BUTTON and when prompted, say any of the following command "GO TO PRIVACY" "HOLD" "JOIN" "MUTE CALL ON" "UNMUTE CALL" Making a call Dialling a number using voice command Press the VOICE BUTTON and when prompted say: Type 1 1. "CALL MOBILE/HOME/WORK/OFFICE/OTHER". 2. If there are several numbers listed under the desired category, choose the line number by saying "LINE 1/2/3". Type 2 1. "CALL ". 2. System will feedback "CALL , Is that correct?" 3. Say "YES". 4. System will ask "CALL mobile/home/work/office/other, Is that correct?" 5. Based on the numbers shown in the display, say "MOBILE/HOME/WORK/OFFICE/OTHER". 6. If there are several numbers listed under the desired category, choose the line number by saying "LINE 1/2/3". Type 3 1. "DIAL". 2. System will ask "Please say a number". 3. You can say the desired number <0-9>. 4. System will repeat the number you have said. 5. Say "DIAL". Dialling a number using the address book 1. Press PHONE button. 2. Press the up or down arrow buttons until Phonebook is shown. 3. Press OK button. Note: You can also use the telephone keypad to select the first letter of the entry you are looking for. Press the relevant number that corresponds to the letter repeatedly until the required letter is displayed. 4. Press the up or down arrow buttons to select the desired phone number. Note: Press and hold the up or down arrow buttons to search forwards or backwards within the phonebook. 5. Press OK button to dial the selected phone number. 16 SYNC

keypad If you have an audio unit with a telephone keypad (buttons 0-9, * and #): 1. Press PHONE button. 2. Press the up or down arrow buttons until Dial a number is shown. 3. Press OK button. 4. Dial the number using the telephone keypad on the audio unit. 5. Press OK button. Note: : Press and hold '0' to enter a + digit. Ending a call Calls can be ended by: • Pressing the END CALL button. • Pressing the OK button. • Pressing and holding the PHONE button. Redialling a number 1. Press the PHONE button. 2. Press the up or down arrow buttons until Call history is shown. 3. Press OK button. Note: If the active phone does not provide a call out list, the last outgoing call number/entry can be redialled. 4. Press the up or down arrow buttons to select the desired call history and press OK button. 5. Press the up or down arrow buttons to select the desired phone number and press OK button. Redialling the last dialled number Press thePHONE button twice to redial the last dialled number. Using the Speed Dial Feature Set speed dial 1. Press the PHONE button. 2. Select Phonebook or Call history. 3. Press the up or down arrow buttons to locate the desired number you want to set as a speed qial. 4. then press and hold one of digits key"0~9" till a poping up shows to confirm "Store to speed dial # <0~9>" Quick dialling 1. Press the PHONE button. 2. Hold the setted digits key "0~9" to make a call or 3. Press the up or down arrow buttons to select Speed dial. 4. Locate the desired phone number. 5. Press OK button. Receiving an incoming call Accepting an incoming call Incoming calls can be accepted by pressing the RECEIVE CALL button, or by pressing the OK button. Rejecting an incoming call Incoming calls can be rejected by pressing the END CALL button. Receiving a second incoming call If there is an incoming call whilst there is an ongoing call, a beep will be heard and you will have the option to end the active call and to accept the incoming call. Accepting a call Press the RECEIVE CALL or PHONE or OK button to accept the second incoming call. 17 SYNC

automatically. Joining the calls SYNC® supports a maximum of three callers on a multi-party/conference call. After accepting the second incoming call, press the VOICE BUTTON and when prompted say "JOIN". Setting up a multi-party call When you are in a call and want to invite another person to join the call, you can: • Press the VOICE BUTTON and say "CALL /MOBILE/HOME/WORK/OFFICE/OTHER" or say ""DIAL" to make a new call. • Press the button mapped to More of the information and entertainment to select Dial, Phone book and Call history to make a new call And then press the VOICE BUTTON and say "JOIN". Rejecting a call Press the END CALL button to reject the second incoming call. Muting and Unmuting the microphone Note: During a call, it is possible to mute the microphone. Whilst muted, confirmation will appear in the display. Using voice command: Press the VOICE BUTTON and when prompted say "MUTE CALL ON" / "UNMUTE CALL". Using menu options: Press the button mapped to Mic off of the information and entertainment display to mute/unmute the microphone. Switching between speaker phone and hands-free mode Privacy mode can be activated from a hands-free mode while in an active call. Using voice command: Press the VOICE BUTTON and when prompted say "GO TO PRIVACY". Using menu options: Press the button mapped to Private of the information and entertainment display to switch between privacy and hands-free mode. Ongoing calls while entering and exiting the vehicle Note: Make sure the radio and Bluetooth® mode are turned on. SYNC® provides uninterrupted connections while entering or exiting your vehicle. If the phone in use is already paired with SYNC®, it will automatically connect and transfer the call to the hands-free mode when entering the vehicle. It transfers the call back to the phone when exiting the vehicle. Text Messaging Note: This is a phone-dependent feature. If your phone is compatible, SYNC allows you to receive, send, download and delete text messages. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages so that driving the vehicle is not disturbed. Receiving a Text Message Using voice command: 18 SYNC

tone sounds and the display indicates you have a new message. You have these options: • Press the VOICE BUTTON, wait for the prompt and say "READ SMS" to have SYNC read the message to you. Using menu options: Press the button mapped to View or Listen of the information and entertainment display to view or listen the new text message. Reply to a message 1. Press PHONE button. 2. Press the up or down arrow buttons until Text messaging is shown and press OK button. 3. Press the up or down arrow buttons until View is shown and press OK button. 4. Press the button mapped to More of the information and entertainment display. 5. Press the up or down arrow buttons to select Reply to the sender and press OK button. 6. Press the up or down arrow buttons to select from the desired pre-defined text messages. 7. Press OK button to send the selected text message. Forward a message 1. Press PHONE button. 2. Press the up or down arrow buttons until Text messaging is shown and press OK button. 3. Press the up or down arrow buttons until View is shown and press OK button. 4. Press the button mapped to More of the information and entertainment display. 5. Press the up or down arrow buttons to select Forward the SMS and press OK button. 6. Press the up or down arrow buttons to select the desired recipient from phonebook/call history/enter number. 7. Press OK button when desired recipient is selected. 8. Press OK button again to confirm. Sending a text message Using voice command: 1. Press the VOICE BUTTON button. 2. When prompted say "PHONE". 3. When the system confirms, say "MENU". 4. When prompted say "SEND TEXT MESSAGE". 5. Press the up or down arrow buttons to select from the desired pre-defined text messages. 6. Press OK button to send the selected text message. 7. Press the up or down arrow buttons to select the desired recipient from phonebook/call history/enter number. 8. Press OK button when desired recipient is selected. 9. Press OK button again to confirm. Note: Each text message will be sent with the signature "This message was sent from my Ford.” Predefined text messages Note: Predefined text messages are from SYNC® system and not from the phone. • See u in 10 min. • See u in 20 min. 19 SYNC

• Can't talk now • Miss you • I love you • Send directions • Heavy traffic :-( • No • Thanks! • Too funny :-) • Where are you? • Why? • Yes USING SYNC® WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over the vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories such as artists, albums, etc. SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, "Plays from device" players, and most USB drives. SYNC also supports audio formats such as MP3, WMA, WAV and ACC. Connecting Your Digital Media Player to SYNC® via the USB Port With the radio and digital media player ON, plug the device into the USB port. When first plugged in, SYNC will index all available music content and prepare the voice commands. This can take from a few seconds to a few minutes depending on the amount of content on your device. Using Voice Command: 1. Press the VOICE BUTTON and when prompted, say"USB". 2. You can now play music by saying any of the following appropriate voice commands. "USB" "PLAY ARTIST " 1,2 "PLAY ALL" "PLAY ALBUM " 1,2 "PLAY GENRE " 1,2 "PLAY PLAYLIST " 1,2 "PLAY TRACK " 1,2 1 is a dynamic listing, meaning that it could be the name of any desired group, artist, song, etc. 2 Voice commands which are not available until indexing is complete. When the music is playing, you also can press the VOICE BUTTON and say one of the following appropriate voice commands. 20 SYNC

"WHAT IS PLAYING" / "WHAT IS THIS" "REPEAT OFF" "PLAY" "SIMILAR MUSIC" "PAUSE" "SEARCH TRACK " 1,2 "PLAY NEXT TRACK" / "NEXT TRACK" "SEARCH PLAYLIST " 1,2 "PLAY PREVIOUS TRACK" / "PREVIOUS TRACK" "SEARCH GENRE " 1,2 "PLAY NEXT FOLDER" / "NEXT FOLDER" 3 "SEARCH ARTIST " 1,2 "PLAY PREVIOUS FOLDER" / "PREVIOUS FOLDER" 3 "SEARCH ALBUM " 1,2 "SHUFFLE ON" / "SHUFFLE" "SHUFFLE OFF" 1 is a dynamic listing, meaning that it could be the name of any desired group, artist, song, etc. 2 Voice commands which are not available until indexing is complete. 3 Voice commands which are only available in folder mode. Note: At any time, you may press the VOICE BUTTON and say "HELP" for assistance. Voice Command Guide 21 SYNC

At any time when a track is playing, you can press the voice control button and ask the system "What's playing?" / "What is this?" The system reads the metadata tags (if populated) of the playing track to you. "WHAT IS PLAYING" / "WHAT IS THIS" The system searches all the data from your indexed music and, if available, begins to play the chosen type of music. You can only play genres of music which are present in the GENRE metadata tags that you have on your digital media player. "SEARCH GENRE" or "PLAY GENRE" The system compiles a playlist and then plays similar music to what is currently playing from the USB port using indexed metadata informa- tion. "SIMILAR MUSIC" The system searches for a specific artist, track or album from the music indexed through the USB port. "SEARCH", "PLAY", "ARTIST", "TRACK", "ALBUM" Using Menu Options: 1. Press the AUX button on the front control panel until the USB source is displayed. 2. Press the button mapped to Menu of the multi-function display. 3. Select USB Song Library and your music is automatically organized by playlists, songs, artists, albums, and genres. Connecting Your Digital Media Player to SYNC® via the AUX Port Note: At any time, you may press the VOICE BUTTON and say "HELP" for assistance. With the radio and digital media player ON, plug the device into the AUX port. Press the VOICE BUTTON and when prompted, say "LINE IN" or “AUDIO IN". Connecting Your Digital Media Player to SYNC® via Bluetooth® SYNC® allows users to stream music from their Bluetooth-enabled mobile phone or player and play it through the SYNC® audio system in the vehicle. Pair your phone with SYNC®. See Using SYNC® With Your Phone (page 10). Press the VOICE BUTTON and when prompted, say "BLUETOOTH AUDIO". PLAY music by saying "PLAY" and SYNC® will prompt "PLAY ALL", then start music playing. You also can press the VOICE BUTTON and say one of the following appropriate voice commands, when the music is playing. 22 SYNC

TRACK" "PLAY NEXT TRACK" / "NEXT TRACK" "CANCEL" "HELP" SYNC® TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, please refer to the tables below. Use the website at any time to check your phone's compatibility. Visit www.fordsync.com for more information. Phone Issues Possible Solution(s) Possible Cause(s) Issue Review your phone's user guide regarding audio adjustments. The audio control settings on your phone may be affecting SYNC perform- ance. A lot of background noise during a phone call. Try turning off the device, resetting the device, removing the device's battery, then trying again. Possible phone malfunction. During a call, I can hear the other person but they cannot hear me. · Go to the website to review your phone's compatibility. · This is a phone-dependent feature. SYNC is not able to down- load my phonebook. · Try turning off the device, resetting the device or removing the device's, then trying again. · Possible phone malfunc- tion. · Try "pushing" your phone- book contacts to SYNC by using the Download now feature. · Use the "SYNCmyphone" feature available on the website. 23 SYNC

book contacts to SYNC by using the Download now feature. Limitations on your phone's capability. The system says "Phone- book downloaded" but my phonebook in SYNC is empty or is missing contacts. · If the missing contacts are stored on your SIM card, try moving them to the device memory. · Remove any pictures or special ring tones associ- ated with the missing contact. · Go to the website to review your phone's compatibility. · This is a phone-dependent feature. I'm having trouble connecting my phone to SYNC. · Try turning off the device, resetting the device or removing the device's, then trying again. · Possible phone malfunc- tion. · Try deleting your device from SYNC, deleting SYNC from your device and trying again. · Check the security and "auto accept/prompt always" settings relative to the SYNC Bluetooth connection on your phone. · Update your device's firm- ware. · Turn off the Auto phone- book download setting. · Go to the website to review your phone's compatibility. · This is a phone-dependent feature. Text messaging is not working on SYNC. · Try turning off the device, resetting the device or removing the device's, then trying again. · Possible phone malfunc- tion. · Check whether your phonebook has been down- loaded into SYNC properly and successfully. · This is a phone-dependent feature. · Possible phone malfunc- tion. System can not find my contacts. 24 SYNC

and Last name when creating new connacts. Otherwise users need to speak the contact name as the order shown on SYNC screen. · For some contact name in SYNC phonebook, if SAYING the whole name is not successfully recognized, please try to spell the name. · If users add a new contact into the paired phone, but it is not shown in SYNC phonebook. In this case, please redownload the phonebook into SYNC. · If all contacst in SYNC phonebook can't be accessed via voice commands, firstly please double check whether your phonebook has been down- loaded correctly, and then check contact names are the same as what you said. If no above issues, please reset the system and try again. If still does not work, please switch off the audio system and restart it. For a higher successful recognition rate, try saying the phone number in several groups instead of speaking out at one time.For example: a 11 digits phone number, say the first 3 digits, wait for SYNC confirmation, then say next 4 digits, wait for SYNC confirmation, and then say the last 4 digits. You may be speaking too soon or too slowly. System can not recognise the phone number I said. 25 SYNC

resetting the device, removing the device's battery, then trying again. Possible device malfunction. I'm having trouble connecting my device. · Make sure you are using the manufacturer's cable. · Make sure the USB cable is properly inserted into the device and the vehicle's USB port. · Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. This is a device limitation. SYNC does not recognize my device when I turn on the car. Make sure the device is connected to SYNC and that you have pressed play on your device. This is a phone-dependent feature. The device is not connected. Bluetooth audio does not stream. · Make sure that all song details are populated. · Your music files may not contain the proper artist, song title, album or genre information. SYNC does not recognize music that is on my device. · Some devices require you to change the USB settings from mass storage to MTP class. · The file may be corrupted. · The song may have copy- right protection which does not allow it to play. · Try using the proper name listed on your media player. For instance, if the album is titled “Star Wars, the motion picture soundtrack,” saying “Play album Star Wars” won’t work, but saying “Play album Star Wars the motion picture soundtrack” will work. · You may be using the wrong voice commands. · You may not be saying the name exactly as it is saved. · The system may not be "reading" the name the same way you are saying it. SYNC is not playing the album I think I have. 26 SYNC

has three main attributes in mp3's ID3 tag field: Title Artist Album and Genre Please note "Title" is different with mp3 file's name. · The voice commands for playing specified artist/ album/genre/title are effective only for USB devices. If your device is connected to the SYNC via AUX or bluetooth, these voice commands are unef- fective. Try resetting SYNC system, then trying again. Possible device malfunction. All songs can not be played by voice commands. Voice Command Issues Possible Solution(s) Possible Cause(s) Issue · This could be due to the ambient noise inside the vehicle. Make sure that other passengers in the vehicle are not speaking at the same time that the system is listening. Also, extraneous sounds, like wind noise, could interfere with the system recognizing voice commands. · You may be using the wrong voice commands. · You may be speaking too soon or at the wrong time. System does not respond to my voice. 27 SYNC

Possible Solution(s) Possible Cause(s) Issue · Might be speaking too soon or speaking when the system isn’t listening (for ex¬ample, during a prompt). Make sure the system is in the listening state by veri- fying that the word “Listening” is in the display before saying a command to the system. · Be aware of the system’s sensitivities; yelling or speaking the voice commands too slowly does not help. Remember to speak the voice commands with a normal smooth, steady and confident voice. Speak the voice commands toward the microphone, not too far or near. You may not be audible to the system. System could not hear me. · Review the phone voice commands and the media voice commands. See Using SYNC® With Your Phone (page 10). See Using SYNC® With Your Media Player (page 20). · You may be using the wrong voice commands. · You may be speaking too soon or at the wrong time. SYNC does not understand what I am saying. · Be aware that SYNC's microphone is either in your rear view mirror or in the headliner just above the windshield. · Review the media voice commands. See Using SYNC® With Your Media Player (page 20). · You may be using the wrong voice commands. · You may not be saying the name exactly as it is saved. SYNC does not understand the name of a song or artist. 28 SYNC

Possible Solution(s) Possible Cause(s) Issue · Say the song or artist exactly as they are listed. If you say "Play Artist Prince" the system does not play music by Prince and the Revolution or Prince and the New Power Generation. · The system may not be "reading" the name the same way you are saying it. · Make sure you are saying the complete title such as "California remix featuring Jennifer Nettles". · If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". · Do not use special charac- ters in the title as the system does not recognize them. · Review the phone voice commands. See Using SYNC® With Your Phone (page 10). · You may be using the wrong voice commands. · You may not be saying the name exactly as it is saved. SYNC does not understand or is calling the wrong contact when I want to make a call. · Make sure you are saying the contacts exactly as they are listed. For example, if a contact is saved as Joe Wilson, say "Call Joe Wilson". · Contacts in your phone- book may be very short and similar, or they may contain special characters. · Your phonebook contacts may be saved in CAPS. · The system works better if you list full names such as "Joe Wilson" rather than "Joe". · Do not use special charac- ters such as 123 or ICE as the system does not recognize them. 29 SYNC

AGREEMENT SYNC® End User License Agreement (EULA) • You have acquired a device ("DEVICE") that includes software licensed by FORD MOTOR COMPANY from an affiliate of Microsoft Corporation ("MS") . Those installed software products of MS origin, as well as associated media, printed materials, and "online" or electronic documentation ("MS SOFTWARE") are protected by international intellectual property laws and treaties. The MS SOFTWARE is licensed, not sold. All rights reserved.T • The MS SOFTWARE may interface with and/or communicate with, or may be later upgraded to interface with and/or communicate with additional software and/or systems provided by FORD MOTOR COMPANY. The additional software and systems of FORD MOTOR COMPANY origin, as well as associated media, printed materials, and "online" or electronic documentation ("FORD SOFTWARE") are protected by international intellectual property laws and treaties. The FORD SOFTWARE is licensed, not sold. All rights reserved. • The MS SOFTWARE and/or FORD SOFTWARE may interface with and/or communicate with, or may be later upgraded to interface with and/or communicate with additional software and/or systems provided by third party software and service suppliers. The additional software and services of third party origin, as well as associated media, printed materials, and "online" or electronic documentation ("THIRD PARTY SOFTWARE") are protected by international intellectual property laws and treaties. The THIRD PARTY SOFTWARE is licensed, not sold. All rights reserved. • The MS SOFTWARE, FORD SOFTWARE and THIRD PARTY SOFTWARE hereinafter collectively and individually will be referred to as "SOFTWARE". IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT ("EULA") DO NOT USE THE DEVICE OR COPY THE SOFTWARE. ANY USE OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO USE ON THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR RATIFICATION OF ANY PREVIOUS CONSENT). GRANT OF SOFTWARE LICENSE: This EULA grants you the following license: • You may use the SOFTWARE as installed on the DEVICE and as otherwise interfacing with systems and/or services provide by or through FORD MOTOR COMPANY or its third party software and service providers. 30 Appendices

Limitations • Speech Recognition: If the SOFTWARE includes speech recognition component(s), you should understand that speech recognition is an inherently statistical process and that recognition errors are inherent in the process. Neither FORD MOTOR COMPANY nor its suppliers shall be liable for any damages arising out of errors in the speech recognition process. • Limitations on Reverse Engineering, Decompilation and Disassembly: You may not reverse engineer, decompile, or disassemble nor permit others to reverse engineer, decompile or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. • Limitations on Distributing, Copying, Modifying and Creating Derivative Works: You may not distribute, copy, make modifications to or create derivative works based on the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. • Single EULA: The end user documentation for the DEVICE and related systems and services may contain multiple EULAs, such as multiple translations and/or multiple media versions (e.g., in the user documentation and in the software). Even if you receive multiple EULAs, you are licensed to use only one (1) copy of the SOFTWARE. • SOFTWARE Transfer: You may permanently transfer your rights under this EULA only as part of a sale or transfer of the DEVICE, provided you retain no copies, you transfer all of the SOFTWARE (including all component parts, the media and printed materials, any upgrades, and, if applicable, the Certificate(s) of Authenticity), and the recipient agrees to the terms of this EULA. If the SOFTWARE is an upgrade, any transfer must include all prior versions of the SOFTWARE. • Termination: Without prejudice to any other rights, FORD MOTOR COMPANY or MS may terminate this EULA if you fail to comply with the terms and conditions of this EULA. • Security Updates/Digital Rights Management: Content owners use the WMDRM technology included in your DEVICE to protect their intellectual property, included copyrighted content. Portions of the SOFTWARE on your DEVICE use WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the SOFTWARE's ability to use WMDRM to play or copy protected content. This action does not affect unprotected content. When your DEVICE downloads licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade the SOFTWARE on your DEVICE to access their content. If you decline an upgrade, you will not be able to access content that requires the upgrade. 31 Appendices

that MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and systems suppliers, their affiliates and/or their designated agent may collect and use technical information gathered in any manner as part of product support services related to the SOFTWARE or related services. MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and services suppliers, their affiliates and/or their designated agent may use this information solely to improve their products or to provide customized services or technologies to you. MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and systems suppliers, their affiliates and/or their designated agent may disclose this information to others, but not in a form that personally identifies you. • Internet-Based Services Components: The SOFTWARE may contain components that enable and facilitate the use of certain Internet-based services. You acknowledge and agree that MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and service suppliers, their affiliates and/or their designated agent may automatically check the version of the SOFTWARE and/or its components that you are utilizing and may provide upgrades or supplements to the SOFTWARE that may be automatically downloaded to your DEVICE. • Additional Software/Services: The SOFTWARE may permit FORD MOTOR COMPANY, third party software and service suppliers, MS, Microsoft Corporation, their affiliates and/or their designated agent to provide or make available to you SOFTWARE updates, supplements, add-on components, or Internet-based services components of the SOFTWARE after the date you obtain your initial copy of the SOFTWARE ("Supplemental Components"). If FORD MOTOR COMPANY or third party software and services suppliers provide or make available to you Supplemental Components and no other EULA terms are provided along with the Supplemental Components, then the terms of this EULA shall apply. If MS, Microsoft Corporation, their affiliates and/or their designated agent make available Supplemental Components, and no other EULA terms are provided, then the terms of this EULA shall apply, except that the MS, Microsoft Corporation or affiliate entity providing the Supplemental Component(s) shall be the licensor of the Supplemental Component(s). FORD MOTOR COMPANY, MS, Microsoft Corporation, their affiliates and/or their designated agent reserve the right to discontinue without liability any Internet-based services provided to you or made available to you through the use of the SOFTWARE. 32 Appendices

SOFTWARE may provide you with the ability to link to third party sites through the use of the SOFTWARE. The third party sites are not under the control of MS, Microsoft Corporation, their affiliates and/or their designated agent. Neither MS nor Microsoft Corporation nor their affiliates nor their designated agent are responsible for (i) the contents of any third party sites, any links contained in third party sites, or any changes or updates to third party sites, or (ii) webcasting or any other form of transmission received from any third party sites. If the SOFTWARE provides links to third party sites, those links are provided to you only as a convenience, and the inclusion of any link does not imply an endorsement of the third party site by MS, Microsoft Corporation, their affiliates and/or their designated agent. • Obligation to Drive Responsibly: You recognize your obligation to drive responsibly and keep attention on the road. You will read and abide with the DEVICE operating instructions particularly as they pertain to safety and assumes any risk associated with the use of the DEVICE. UPGRADES AND RECOVERY MEDIA: If the SOFTWARE is provided by FORD MOTOR COMPANY separate from the DEVICE on media such as a ROM chip, CD ROM disk(s) or via web download or other means, and is labeled "For Upgrade Purposes Only" or "For Recovery Purposes Only" you may install one (1) copy of such SOFTWARE onto the DEVICE as a replacement copy for the existing SOFTWARE, and use it in accordance with this EULA, including any additional EULA terms accompanying the upgrade SOFTWARE. INTELLECTUAL PROPERTY RIGHTS: All title and intellectual property rights in and to the SOFTWARE (including but not limited to any images, photographs, animations, video, audio, music, text and "applets" incorporated into the SOFTWARE), the accompanying printed materials, and any copies of the SOFTWARE, are owned by MS, Microsoft Corporation, FORD MOTOR COMPANY, or their affiliates or suppliers. The SOFTWARE is licensed, not sold. You may not copy the printed materials accompanying the SOFTWARE. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content. All rights not specifically granted under this EULA are reserved by MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and service providers, their affiliates and suppliers. Use of any on-line services which may be accessed through the SOFTWARE may be governed by the respective terms of use relating to such services. If this SOFTWARE contains documentation that is provided only in electronic form, you may print one copy of such electronic documentation. EXPORT RESTRICTIONS: You acknowledge that the SOFTWARE is subject to U.S. and European Union export jurisdiction. You agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. For additional information, see http://www.microsoft.com/exporting/. 33 Appendices

you any rights in connection with any trademarks or service marks of FORD MOTOR COMPANY, MS, Microsoft Corporation, third party software or service providers, their affiliates or suppliers. PRODUCT SUPPORT: Product support for the SOFTWARE is not provided by MS, its parent corporation Microsoft Corporation, or their affiliates or subsidiaries. For product support, please refer to FORD MOTOR COMPANY instructions provided in the documentation for the DEVICE. Should you have any questions concerning this EULA, or if you desire to contact FORD MOTOR COMPANY for any other reason, please refer to the address provided in the documentation for the DEVICE. No Liability for Certain Damages: EXCEPT AS PROHIBITED BY LAW, FORD MOTOR COMPANY, ANY THRID PARTY SOFTWARE OR SERVICES SUPPLIERS, MS, MICROSOFT CORPORATION AND THEIR AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL MS, MICROSOFT CORPORATION AND/OR THEIR AFFILIATES BE LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED FIFTY DOLLARS (U.S. $250.00). • THERE ARE NO WARRANTIES OTHER THAN THOSE THAT MAY EXPRESSLY BE PROVIDED FOR YOUR NEW VEHICLE. End User Notice Microsoft® Windows® Mobile for Automotive Important Safety Information This system Ford SYNC™ contains software that is licensed to Manufacturer FORD MOTOR COMPANY by an affiliate of Microsoft Corporation pursuant to a license agreement. Any removal, reproduction, reverse engineering or other unauthorized use of the software from this system in violation of the license agreement is strictly prohibited and may subject you to legal action. Read and follow instructions: Before using your Windows Automotive- based system, read and follow all instructions and safety information provided in this end user manual ("User's Guide"). Not following precautions found in this User's Guide can lead to an accident or other serious consequences. Keep User's Guide in vehicle: When kept in the vehicle, the User's Guide will be a ready reference for you and other users unfamiliar with the Windows Automotive-based system. Please make certain that before using the system for the first time, all persons have access to the User's Guide and read its instructions and safety information carefully. 34 Appendices

system while driving can distract your attention away from the road, and possibly cause an accident or other serious consequences. Do not change system settings or enter data non-verbally (using your hands) while driving. Stop the vehicle in a safe and legal manner before attempting these operations. This is important since while setting up or changing some functions you might be required to distract your attention away from the road and remove your hands from the wheel. General Operation Voice Command Control: Functions within the Windows Automotive-based system may be accomplished using only voice commands. Using voice commands while driving allows you to operate the system without removing your hands from the wheel. Prolonged Views of Screen: Do not access any function requiring a prolonged view of the screen while you are driving. Pull over in a safe and legal manner before attempting to access a function of the system requiring prolonged attention. Even occasional short scans to the screen may be hazardous if your attention has been diverted away from your driving task at a critical time. Volume Setting: Do not raise the volume excessively. Keep the volume at a level where you can still hear outside traffic and emergency signals while driving. Driving while unable to hear these sounds could cause an accident. Use of Speech Recognition Functions: Speech recognition software is inherently a statistical process which is subject to errors. It is your responsibility to monitor any speech recognition functions included in the system and address any errors. 35 Appendices

SYNC® End User License Agreement (EULA)................................................................30 S SYNC® Troubleshooting.............................23 SYNC.....................................................................3 General Information...............................................3 U Using SYNC® With Your Media Player...............................................................20 Connecting Your Digital Media Player to SYNC® via Bluetooth®.................................22 Connecting Your Digital Media Player to SYNC® via the AUX Port..............................22 Connecting Your Digital Media Player to SYNC® via the USB Port..............................20 Using SYNC® With Your Phone................10 Changing the active phone................................12 Connecting a previously paired phone with SYNC®...................................................................11 Downloading phonebook...................................12 Making a call...........................................................16 Muting and Unmuting the microphone........18 Ongoing calls while entering and exiting the vehicle..................................................................18 Pairing a Phone for the First Time....................11 Pairing Subsequent Phones...............................11 Phone Voice Commands....................................12 Receiving an incoming call.................................17 Receiving a second incoming call....................17 Switching between speaker phone and hands-free mode.............................................18 Text Messaging......................................................18 Using the Speed Dial Feature...........................17 Using Voice Recognition.................................7 Helpful Hints............................................................8 Initiating a Voice Session......................................7 System Interaction and Feedback...................8 37 Index