Quantum A5405 Operation & User’s Manual

September 2003 © Evolis Card Printer

CONCERNING SAFETY AND ELECTROMAGNETIC COMPATIBILITY Name of the manufacturer: Evolis Card Printer Address: 29, avenue de la Fontaine Z.I. Angers Beaucouzé 49070 Beaucouzé France Material designation: Quantum printer I, the undersigned, Mr. Serge Olivier, Technical Manager Declare that I have rec eived the assumption of the above material, used and instal- led in accordance with the notice, with the essential requirements of Directives 73/23/CEE and 86/336/CEE, modified by 92/31/CEE and 93/68/CEE by the application of the following regulations: EN 60950 of January 1993 + A1 / A2 / A3 / A4 EN 55022 Class A of 1998 EN 55024 of 1998 EN 61000-3-2 of 1995 EN 61000-3-3 of 1995 Supplementary Information (1) This equipment complies with a Class A digital device. In a residential environment, this equi pment may cause harmful interferences. In this case, the user will be required to take appropriate measures. (2) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interferen- ce when the equipment is operated in a commercial environment. This equipment generates, uses, and can radia- te radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference in which case the user will be required to correct the interference at his own expense. Beaucouzé, April 2003

Introduction Chapter 1 • Setting out 1. Choice of a location 5 2. Unpacking the printer 5 3. Description of the printer and its functions 6 4. Installation of the interface and the supply cable 7 5. Installation of the ribbon 8 6. Card management 9 a) Configuration 9 b) Loading the cards 10 c) Removal of printed cards 12 d) Reject Card Boxes 12 7. Other stages of installation 13 Chapter 2 • Printing 1. Driver installation 14 2. Configuration of the printing parameters 16 3. Printing 18 Chapter 3 • Cleaning 1. Cleaning the interior of the printer 21 2. Cleaning the print head 24 3. Cleaning of the cleaning roller 25 Chapter 4 • Assistancee 1. Interpretation of the printer control panel 27 2. Printing and interpreting a test card 30 3. Printing quality problems 31 4. Resolving card jamming 33 5. Changing a print head 34 6. Customer assistance 36 Chapter 5 • Technical specifications 38 Chapter 6 • Evolis Guarantee 40 Chapter 7 • Supplies 42 Appendix A Magnetic encoding 44 Appendix B Smart Card Contact Station 47 3

The Quantum printer is the ideal solution for printing your plastic cards in areas such as Office Services, identification, access control and all other applications required large volume card printing … This product is accompanied by a wide range of assistance services from the company Evolis and its partners, specially chosen to help you effectively and professionally. 4

The Quantum printer must be set up on a strong, flat surface, capable of suppor- ting the whole weight of the printer and its loaded supports (cards and ribbon). The printer must be accessible from all sides for installation and use. WARNING ! The printer weighs 25 kg (55lbs) without the consumables installed. It is there- fore wise to be helped by another person when lifting and moving it. 2. Unpacking the printer To unpack the printer, proceed as follows : 1.Remove the upper protective foams. 2.With another person, lift the printer out of its cardboard and place it in the selected location. 3.Remove any adhesive from the outside of the printer. NOTE ! It is best to keep all the packing materials in case the printer has to be moved or returned for any reason. The following elements are provided with your Quantum printer : ■ Two weights ■ One supply and one supply cable ■ One printer interface cable ■ One user’s guide (this guide) ■ A Quantum CD (Drivers & Documents) ■ A cleaning kit If any of these elements are missing from your set, please contact your Evolis reseller. 5

functions We invite you to see the different components of your printer marked on the fol- lowing drawings, which we refer to in this manual. A Feeders 1 & 2 Receives the card for printing B Flip Over Module Rotate the card 180° C Reject Boxes 1 & 2 Collect the faulty cards D Output Hoppers 1 & 2 Collect the cards leaving the printer E Thermal print head Enables the cards to be printed. F Control panel Indicates the activity of the printer. G Two cleaning rollers Remove all possible dust before the card is printed. H. Identification label Indicates the model and serial number of the printer. I Connection Connector Enables the printer to be connected to its supply source. Switch Turns on and off. Parallel port Enables data to be received "from" and sent "to" the computer. USB port Enables data to be received "from" and sent " to" the computer. DB-9 connector Enables a coupler for chip cards to be connected J Cover lever Enables the printer cover to be opened and closed. 6 A B C C H i D F G E J

A control panel is available on the upper top of the printer. Four LED’s are associated with symbols indicating the current activity of the printer. These LED’s indicate : Push button Cleaning signal Lack of cards in the feeders of output hoppers full End of ribbon Switch on, data reception NOTE ! Refer to section 4 of this manual for further information on the interpretation of the messages of the control panel. 4. Installation of the interface and supply cables WARNING ! Make sure that the printer switch is at 0 (OFF). 7

2. Connect the other end of the cable to the corresponding port of your computer 3. Connect the supply cable to the supply and then connect the connector of the sup- ply cable to the printer 4. Then connect the end of the supply cable to an earthed mains socket 5. Turn on the printer as follows : The green LED’s from the control panel lights and the print head rises and falls, indicating that the mechanical operation of the printer is correct. If the green LED’s fails to light, this means that the installation has not been carried out correctly or even that the operation of the printer is faulty. Check the installation. IMPORTANT ! This product is turned off by disconnecting it from the mains, which must remain accessible. This product must be connected to an electrical installation that is correctly pro- tected and earthed. FI: "Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan" NO: "Apparatet må tilkoples jordet stikkontakt" SE: "Apparaten skall anslutas till jordat uttag" 5. Installing the ribbon 1. Open the printer cover by pressing the cover lever, then pivoting it. 8 2. Install the ribbon in the printer as indi- cated and then close the printer cover.

ribbons. Evolis declines all responsibility if the printer or the print head is dama- ged through the use of an unapproved ribbon. The ribbon is set automatically when the cover is closed. 6. Card management a. Configuration The Quantum printer has two card feeders and two card output hoppers which may all work independently of the others. To this effect, there are four ways to manage the loading and reception of the cards. The different modes may be set from the properties of the Quantum printer driver (see chapter 2 for more infor- mation on the configuration of the printer driver). Configuration of the feeders • Automatic selection The cards are taken alternately from feeder 1 then from feeder 2 until there are none left. When an error is detected in one of the feeders, the cards are taken automa- tically from the other feeder. • Alternating mode The cards are taken alternately from feeder 1 then from feeder 2 until there are none left. When an error is detected in one of the feeders, the printer stops and a prin- ter internal error is displayed on the printer control panel. • Feeder 1 The cards are only taken from feeder 1 until it is empty. • Feeder 2 The cards are only taken from feeder 2 until it is empty. Configuration of the output hoppers • Automatic selection The cards are received alternately in hopper 1 and then hopper 2. When an error is detected in one of the hoppers, the cards are received in the other hopper. • Alternating mode The cards are received alternately in hopper 1 and then hopper 2. When an error is detected in one of the hoppers, the printer stops and a prin- 9

• Output Hopper 1 Hopper 1 receives the cards from the feeder pre-defined in the feeder confi- guration in the driver. • Output Hopper 2 Hopper 2 receives the cards from the feeder pre-defined in the feeder configura- tion in the driver. b. Loading the cards The Quantum printer has two feeders that can contain a maximum 500 cards each (0.76 mm – 30 mil.). A label placed inside each feeder enables them to be identified : Feeder 1 and Feeder 2. NOTE ! The configuration of the feeders may be set from the properties of the printing driver. See point 2 of chapter 2 of this manual for further information on their use. 1. Open the door of the feeder as indicated and insert 500 cards max. (0.76 mm – 30 thou.). Note the position of the pre-printed cards. 10

correctly aligned on the edge of the feeder. 3. Place the weight provided with the printer on the cards as shown. 4. If necessary, insert a maximum 500 cards (0.76 mm – 30 thou.) in feeder 2, repeating the operations noted in points 1, 2 and 3 5. Ensure that the doors to feeders 1 and 2 are completely closed. IMPORTANT ! Card thickness : The Quantum printer only accepts cards with a thickness of 0.76 mm (30 mil). Advice concerning the selection of cards : • Only use the type of cards appearing on the Technical Specifiactions chapter of this manual • Do not touch the printable surface of the cards ; the printing quality depends on this • Do not use damaged or folded cards or with a texture in relief • Always stock blank cards in a clean, dust-free loaction 11

The Quantum printer has two output hoppers with a capacity of 500 cards each (0.76 mm – 30 thou.) devoted to receiving the printed cards. Note that the first printed card is on top of the cards. NOTE ! The configuration of the output hoppers may be set from the properties of the driver. See point 2 of section 2 of this manual for further information on their use 1. Open the door of the output hopper as indica- ted and remove the cards as indicated. d. Reject Card Boxes The Quantum printer is fitted with two reject boxes, each of which may contain up to 25 cards (0.76 mm – 30 mil) Reject box 1 is designed to receive : - all faulty cards from feeder 1 or 2, depending on the confi- guration of the output hoppers established in the driver - all used cleaning cards - printed test cards Reject box 2 is designed to receive : - all faulty cards from feeder 1 or 2, depending on the configuration of the out- put hoppers established in the driver A card present in the flip over module or in the printing station is ejected into one of the two reject boxes in the following cases : ■ Detection of a problem in transporting the card ■ Detection of the problem with the rising and lowering of the print head ■ Detection of a problem in the flip over module ■ Torn or cut ribbon 12

■ Error of magnetic encoding (data writing or reading) ■ Error of personalisation of a smart card (data writing or reading) ■ Error of personalisation of a contactless card (data writing or reading) NOTE ! A reject boxt contains a maximum 25 cards (0.76 mm - 30 mil). The excess cards are ejected out of the printer. 7. Other stages of installation You have now completed the installation (material) of your Quantum printer. For the moment, we strongly advise you to continue to read this manual and we will inform you that there are still two extra stages to be followed to make your Quantum printer perfectly operational : ■ Installation of printer driver ■ Printer cleaning 13

Before using your Quantum printer, you must install its driver. Remember : the driver and Quantum printer operate under Windows 2000, NT 4.0 and Xp. NOTE ! The CD provided with the printer includes a utility which automates the installation of the printer driver. This utility installs the driver the right driver for your configuration. For Windows users : 1. Start Windows making sure that no other Windows application is running. 2. Put the CD in the Cd-rom reader of the computer. 3. When it starts, the CD shows a main menu. Click on the language required. 4. Click on the Driver Installation option of the menu. The driver is installed automatically. If the installation program does not work automatically, follow the instructions below : 1. Start Windows making sure that no other Windows application is running. 2. Put the CD in the Cd-rom reader of the computer. 3. Click Start on the Windows bar, select Parameters and then Printers. 4. Double-click on the icon Add printer. 5. Click on Next until the list of manufacturers is displayed. 6. Click on Floppy disk supplied then on Install from … 7. Select the letter of the reader corresponding to your Cd-rom reader 8. Click on Continue. 9. In the tree of the Cd-rom reader, double-click on Driver list. 10. Double-click on the list corresponding to your Windows environment. Windows. 14

12. Click on OK. the name of the printer manager appears. 13. Continue the installation by following the instructions displayed on the screen. Note that when you install the driver manually as above, the option “Dialog with printer” in the “Tools” tab is disable. The installation of a driver under Xp / 2000 may be subject to the authorisation of the administrator in its "login system" function. IMPORTANT ! If your printer is connected via a parallel interface cable, the driver installation is now complete. If your printer is connected via a USB interface cable, go to the following section “For Windows users with a USB interface” and follow the instructions. For Windows users with a USB interface : 1. Install the driver following the instructions supplied in the preceding section For Windows users. 2. Install the USB driver : ■Check that the Quantum printer is turned on. ■Connect the USB interface cable to your computer and then to the appropria- te printer port. ■The window Add New Material Assistant appears. Click on the Next button. ■Click on the option that invites you to seek the best driver for your peripheral and then click on Next. ■Select the option Cd-rom reader and click on Next. ■Choose the list corresponding to the Windows environment (NT 4.0, Xp or 2000). ■Click on Next. The USB has now been installed. ■Follow the instructions displayed on the screen. Checking/selecting the printer port 1. Having turned your computer on and off, click on Start and in Parameters select Printers 2. In the Printers window, select the Evolis Quantum icon. 3. In the File menu, select Properties. 4. Click on the Ports tab and select the USB printer port from the list. 5. Click on OK to close this window. The configuration is complete. 15

Before using your Quantum printer, it is recommeded to check / modify the default parameters of the driver. Furthermore, if you have options installed, you must declare them in the driver. Your printer has a large number of functions that may be set in the printing mana- ger. These printing parameters are accessible : ■ From Start in the Windows bar, Parameters then Printers 1. Select Evolis Quantum 2. In File in the menu bar of the Windows window, select Properties (for Windows 2000/Xp) or Default Document (for Windows NT 4.0). ■ From your Windows software : In File of the menu bar of your application, select Print or Printing configuration. Note that the procedures vary according to the type of software used and the Operating system. IMPORTANT ! Before using the printer, make sure that it has been correctly selected as a default printer. Selection of the Quantum as default To select your Quantum printer as default, proceed as follows : 1. Click on Start, in the Windows bar select Parameters and then Printers. 2. Click on the Quantum icon and them point to File on the menu bar. 3. Select Define by default and close the window. Definition of the properties of the Quantum printer Different dialog boxes enable you to : ■Make adjustment such as the card orientation and the printing quality. ■Manage the different printing modes and the use of the right ribbons. ■Select the printer port. ■Activate the different functions of control, repair and cleaning of the printer. 16

A help file guides you through the use of each of the printing management para- meters in line with the different printing modes and criteria retained. In order to familiarise you with these various parameters, we recommend that you consult this help before making any changes. "Characteristics" dialog box This dialog box enables you to select : Orientation : the orientation of the printing in portrait or landscape and the rotation of the printing to 180° Feeders configuration : the feeding mode of the cards Output Hoppers configuration : the reception mode of the cards Copies : the required number of copies of the card "Graphic" dialog box This dialog box allows the selection of : Ribbon type : the type of ribbon used Configuration of the printing : simple recto or recto verso printing, with the possibility of set- ting the ribbon panels. "Tools" dialog box This dialog box offers first level maintenance for your Quantum printer. If your Quantum printer has an option with a magnetic encoder, configure it now with the "Encoding Settings" button. For further information on this printing option, consult Annexe A of this manual. 17

at the time of the first use and keep it safely. This card records the information that could be required if you call the after-sales service. Comment : The "Dialog with printer" option is only avai- lable if the printing driver has been installed using the installation program of the CD. “General” dialog box This dialog box is a window of Windows information that enables the printing of a test page only to control the communication bet- ween the computer and the printer. “Details” dialog box This dialog box is a Windows control window that enable the printer port to be selected and validates the use of the appropriate printer driver. The displayed para- meters must only be modified by a person with advanced competence. “Color management” dialog box This dialog box enables the printing to be associated with a defined profile for color management. 3. Printing A large number of windows applications allow a document to be printed (Word – Access – Excel, for instance). In order to familiarise yourselves with the setting up of a let- ter and the printer settings, we propose the following dual-sided printing example. Under Microsoft® Word After having registrated the Quantum printer by default : 1. Run Word and in File, click on Page Setup. 2. The dialog box proposes : ■“Paper format“ : select Youn Card ■“Orientation” select Landscape 18

■Select 0 cm for all margins ■Then close the window by clicking “OK” To obtain a document with 2 pages, click on “Insertion” then select “Jump” and validate the option “Jump page”. Your Word window should now appear as follows : You are ready to personalise your letter in recto/verso by entering the various composi- tion elements : ■Logo and Illustration ■Identity photo ■Constant and variable texts (Identity) ■Etc. Exemple : It should be noted that this example is not intended to initiate the operator in the wor- king of the Word application, it is only inten- ded to establish a relationship between the drawing of a letter and the Quantum mana- gement parameters necessary for the printing. 19

To access the parameters from the Word window : 1. In the menu bar, point on File and select “Print” 2. The dialog box indicates that the Evolis printer has been selected. Click on Properties. The dialog box of the Evolis Quantum driver opens. The printing parameters for this graphic example are : 1. “Main” dialog box select : ■Orientation – Front side : landscape ■Orientation – Back side : landscape ■Feeder configuration : automatic selection ■Vessel configuration : automatic selection ■Copy (number to be determined) 2. “Graphic” dialog box, select : ■In Ribbon type : “6 panel ribbon (YMCKOK)” ■In Printer settings : “Print on both sides” 3. Click on Apply if you change a parameter, then on OK to close each successive dialog box. 4. Once back in the main window, click OK to run printing. NOTE ! Consult the help in each dialog box, if necessary. See paragraph “Use of on line help” above for further information. 20

Not observing the cleaning procedures contained in this chapter may cause the guarantee on your printer and print head to be annulled. The company Evolis declines all responsibility if the printer is used in unapproved cleaning conditions. Evolis places the following cleaning items at your disposal available under the refe- rence article A5011 – UltraClean Cleaning Kit: ■5 Cleaning cards pre-saturated with isopropyl alcohol 99% ■5 Swabs with isopropyl alcohol 99% ■1 box of 40 pre-saturated cleaning cloths 1. Cleaning the interior of the printer Cleaning cycle : every 1800 cards Use : pre-saturated cleaning cards When it is necessary to clean the interior of the printer (every 1800 inserted cards) the Cleaning light comes on as follows : Status after inserting 1800 cards 21

flash when 450 supplementary cards have been inserted. In this case, the warning light flashes as follows : Status after inserting 2250 cards WARNING ! If the cleaning cycle is not performed before the 2250th card is printed, the print head warranty is void. This simple cleaning system requires the use of pre-saturated cleaning cards spe- cially conceived for the printer. A cleaning kit including card samples is delivered with your package. The repeated passes of the card inside the printer clean the card transport rollers, the cleaning rollers and the print head. To clean the interior of the printer, proceed as follows : 1. Remove the ribbon from the printer then close the cover. 2. Remove all the cards from feeder 1. 22

place it in feeder 1. 4. Press the push button from the control panel for a few seconds. The cleaning starts. 5. After a few seconds, the printer cleaning is performed and the used card is ejected into the reject box 1. IMPORTANT ! After performing a cleaning cycle, wait 2 minutes for the cleaning fluid to eva- porate completely before using the printer again. NOTE! It is also possible to start a cleaning sequence without waiting for the cleaning signal of the printer. This action is carried out by pressing the push button from the Control Panel for few seconds. In this case, repeat operations 1, 2 and 3 above. Although the cleaning signal has been activated, the printer will continue to work. 23

Cleaning cycle : each time you load a new ribbon Use : cleaning swabs The cleaning head is cleaned when cleaning the interior of the printer (see prece- ding section). However, in order to preserve the original printing quality and redu- ce the incidents caused by an excessive presence of ink on the surface of the print head, it is recommended that you clean it regularly (every 1000 cards) using the cleaning swabs provided with the UltraClean cleaning set. ATTENTION ! It is very important to protect the print head and all other associated components from any electrostatic discharge. The print head is a fragile element. To avoid damaging it : ■Before cleaning the print head, disconnect the printer from the mains. ■Respect the cleaning cycles ■Never place the print head in contact with sharp of metal object. ■Avoid direct contact of the surface of the print head with fingers. Changed pint quality or even permanent degradation of the print head could result. To clean the print head, proceed as follows : 1. Open the cover of the printer and locate the print head. 24 2. Take a new swab and press on the stick to let the liquid out.

head for several seconds. IMPORTANT ! Following a cleaning cycle, wait 2 minutes for the cleaner to evaporate enti- rely before using the printer. 3. Maintenance of the cleaning roller Cleaning cycle : each time the ribbon is changed (1000 cards) Use : cloths Your Quantum printer has two cleaning rollers. Their adhesive surface holds the dust when the cards are passed. Although these rollers are maintained with the automatic cleaning of the printer, it is nevertheless advisable, for the perfect clea- ning of the surface of the cards, to clean them regularly and simply with a cloth supplied in the cleaning set. Pour procéder à l’entretien du rouleau de nettoyage : 1. Open the printer cover 2. Locate the rollers and remove them from the printer 25

Eliminate all dust by gently rubbing the whole surface of the roller. 4. Replace the roller in the printer once dry and then close the printer cover. 26

range of technical assistance available in this manual and on the internet site www.evolis.com. This section gives information concerning the first level repairs of the Quantum printer. 1. Interpreting the messages of the control panel Although the Quantum printer has been conceived to work very reliably, some problem might, however, arise. The following section helps you to identify the cause of all possible problems in the installation or in the use of the printer and to find the way to resolve them. Description of the printer control panel A Control Panel is available on the top of the printer. Four LED’s are associated with symbols indicating the current activity of the prin- ter. 27 Pushbutton Switch on, data reception No card in the feeders or full output hoppers Cleaning signal End of ribbon

The LED’s on the control panel are represented in one of the following states : The push button allows re-initialisation in case of : ■No card in feeder 1 or feeder 2 ■Internal printer problem The push button also enables : ■a test card to be printed (see point 2 of this section) ■a cleaning cycle to be launched (see point 1 of section 3) Consult the following conditions of the control panel to determine the activity of the Quantum printer or the nature of the problem : 28 PRINTER READY DATA TREATMENT END OF RIBBON ABSENCE OF CARD IN THE FEEDER/S The printer is ready to receive data The printer is receiving data from one or seve- ral of its interfaces ■there is no ribbon in the printer ■the ribbon has finished ■the ribbon has been uncorrectly installed in the printer Check the status of the ribbon in the printer. If you have a printing job in course, this starts again with a new card ■ there is no card in the feeder/s Empty the hopper/s and then press the push button for one second. The printing starts again Status of the LED’s Interpretation Solution or explanation

CLEANING (AFTER 1000 INSERTIONS) CLEANING (AFTER 1500 INSERTIONS) PRINTER INTERNAL PROBLEM (MECHANICAL) COVER OPEN OUTPUT HOPPER/S DOOR OPEN output hoppers is/are full Empty the hopper/s and then press the push but- ton for one second. The printing starts again. ■The printer needs cleaning See chapter 3 “Cleaning “ ■The printer needs cleaning See chapter 3 “Cleaning “ ■ There is jamming on the card in the printing post or in the flip over module See point 4 of this section ■ A mechanical part is faulty in the printer. Press the push button for one second. If the pro- blem persists, call your Evolis reseller for assistan- ce. ■The printer cover is open Close the cover. The activity in course restarts. ■One or some of the door/s of the output hopper/s is/are open. When a door of the hopper/s is open, the printer continues the printing in course and the card is then stocked under the destination hopper. Close the door/s of the hopper and the activity restarts. Status of the LED’s Interpretation Solution or explanation

card The printing of a test card enables certain technical information to be collected on your printer and to validate its good operation. We advise you to print it as soon as your printer is put into service and to keep it close at hand. Printing a test card 1. Make sure there is a ribbon in the printer 2. Turn off the printer. 3. Push the pushbutton on the control panel 4. Turn on the printer while holding down the push button 5. The green warning light on the control panel lights. 6. Release the button as soon as the green warning light flashes. 7. A test card is printed in a few seconds (in color if printer has a color ribbon installed or in single color if it is fitted with a monochrome ribbon). 8. The printed card is ejected into reject box 1. 30 MAGNETIC CODING ALERT (ALTERNATING FLASHING) PRINT HEAD COOLING SYSTEM (SIMULTANEOUS FLASHING) ■The orientation of the magnetic track in the feeder/s is not correct ■The type of encoding is not correctly set (HICO or LOCO). See annexe A of this manual for information. ■∑The encoded data are not conform with the ISO 7811 standards or are not conform with the parameters predefined in the proper- ties of the driver. See annexe A of this manual for information. Press the push button for one second. The printer restarts the magnetic encoding cycle three times with the same card and if the problem still occurs the same, it tries with two new cards. If the problem persists, call your Evolis reseller for assistance. ■The printer head cooling system is active. The printer stops working after a few seconds. When the print head has returned to its normal working temperature, the activity is restarted. Status of the LED’s Interpretation Solution or explanation

The printing of a test card gives the following information : ■Correct printing of the colors and single color ■The correct positioning of the ribbon in the printer ■The printer model ■The printer serial number ■The version of the Firmware installed in the printer 3. Printing quality problem The following information will help you to resolve any possible problems with printing quality that might arise when you use your printer. If, despite this infor- mation, you are unable to resolve the problem, contact your Evolis reseller. Nothing prints 1. Check the supply Make sure that : ■the supply cable is correctly connected to the printer and to a socket that works. ■the printer is turned on (position 1). The green LED on the control panel must be alight. ■the supply used is that delivered with the printer 2. Check the card feeder and the card in the printer ■Check the presence of cards in the feeder. ■Make sure there is no jamming . See point 5 of this section 3. Check the ribbon ■Make sure the ribbon has been correctly installed and that the printer cover is well closed. 4. Print a test card See point 2 “Printing and interpretation of a test card” in this section. 5. Check the printer interface cable ■Check the connection to the computer and to the printer. ■Test with another cable of the same type. 6. Check the printing driver ■Make sure that the driver of the Quantum printer is present in the Windows settings 31

■Make sure that the Quantum printer has been selected as the default printer. See “”Configure the printing parameters” in the Printing chapter. 8. Check the configuration of the network If your printer is connected in a network, make sure that it is correctly confi- gured in the network environment. See the documentation concerning your network for further information. A clean card is ejected 1. Check the ribbon ■Make sure the ribbon has not finished or been cut. Replace or reinstall the ribbon if necessary. 2. Check the interface cable of the printer ■Check the interface cable of the printer ■Check the connection to the computer and to the printer. ■Test with another cable of the same type. 3. Elements of the printer might have been damaged. ■Print a test card. See point 2 “Printing and interpretation of a test card” in this section. If the test card fails to print, contact your reseller for a printer head replacement The printing quality is not satisfactory 1. The contrast and brightness settings must be changed ■Lack of contrast and color saturation, increase the contrast and brightness settings in the configuration of the printing driver. 2. The type of cards used may be inappropriate ■Make sure the type of cards used corresponds to the specification See section “Technical Specifications” in this manual for further information. ■The card texture is rough or not completely smooth. ■Try printing with another kind of card. 32

1. Check the settings defined for the printing ■Make sure that no element of the pagination is outside the printing margins ■Check the orientation of the document selected in the configuration of the printing driver (Landscape or Portrait) 2. Check the printer interface cable ■If unusual characters appear, make sure you are using the right interface cable for your printer. ■Check the connection to the computer and the printer. ■Test with another cable of the same type. 3. Check the cleanliness of the printer ■Clean the interior of the printer, the cleaning rollers and the print head if necessary. See section 3 Cleaning” of this manual. 4. Check the card cleanliness ■Make sure they have been stored in a dust-free place. 5. Check the cleanliness of the print head See the cleaning procedure of the print head in section 3 “Cleaning”. 6. Check the ribbon ■Its placement in the printer. ■Its correct running 7. Check the print head ■If horizontal lines (white) appear on the card, elements of the print head may be jammed or damaged. ■Clean the print head. See section 3 “Cleaning” for more information. ■If the problem is not resolved after cleaning, contact your reseller for a replacement cleaning head. 4. Correcting card jamming In the printing station : Remove the card as follows : 1. Open the printer cover and remove the ribbon. 2. Remove the card by pushing it manually towards the printer outlet. In the pre- sence of several cards, push the top one first. 3. Refit the ribbon and close the printer cover. 4. Press the pushbutton on the control panel. 33

Remove the card as follows : 1. Turn off the printer (position 0) 2. Unscrew the screw and remove the two seals as indicated opposite 3. Remove the card from the flip over by turning the flip if necessary. 4. Refit the two seals. 5. Turn on the printer once more (position 1). To prevent card jamming : 1. Make sure that the thickness of the card used corresponds to the speci- fications in the section "Technical Specifications " of this manual. 2. Make sure that the cards are not swollen. 3. Make sure that the cards are not stuck together. 5. Changing a print head The print head of a printer is changed easily and effectively without any need for tools or any special adjustment. WARNING ! Before changing a print head, make sure that the printer has been turned off (position 0). Stage 1 Removal of the faulty print head 34

2. With one hand, push the metal piece located at the back under the cover and, with the other, turn the two forks to release the print head from the head arm. 3. Disconnect the two cables located behind the print head Stage 2 Installation of the new print head 1. Insert the two cables in their housing 2. Insert the head vertically in the two guides 3. Turn the printer head to clip it in the metal piece. 35 2 1 3 2 1

Stage 3 Parameterising the new printer head 1. Make sure that the printer is turned on (position 1) and connected to a com- puter on which the printing driver of the Quantum printer is installed. 2. In the properties of the printing driver, click on the “Tools” dialog box. 3. In the section “Dialog with printer” enter the following : Pkn;x x = the print head kit number written on a transparent label on the print head Example : if the print head kit number is: 179-004-00048, the following com- mand must be entered : Pkn;179-004-00048 WARNING ! If the print head kit number has not been correctly entered, the prin- ter may not work properly. The new print head has now been parameterised. You can reuse your Quantum printer. 6. Customer assistance The suggestions given before in this section do not enable all problems to be resol- ved, connect to the evolis.com site for further information or contact your Evolis reseller. Evolis Internet site www.evolis.com If you need extra technical help, you will find a lot of information concerning the use and repair of the Evolis printers in Support & Services on the Evolis internet site. This enables you to load the latest versions of the Firmware, the drivers and the user manuals, videos of use and cleaning of Evolis printers and an FAQ section. 36

For all unresolved technical problems, contact an Evolis reseller. If you do not know of one, connect to www.evolis.com and send your request. Evolis will direct you to your nearest Evolis reseller. When you call an Evolis reseller, you must be near your computer and be ready to supply the following information : ■The type and serial number of your printer ■The type of configuration and the operating system you use ■A description of the incident that has been caused ■A description of the steps you have taken to resolve the problem 37

Edge-to-edge printing as standard Printer specification Integrated ribbon saver Printing speed 140 cards/hour in color (YMCKO), one side 110 cards/hour in color (YMCKO/K), two sides Up to 1000 cards/hour in monochrome, one side Resolution 300 dpi Drivers For Windows™ NT 4.0/2000 et Xp Guarantee Printer: 1 year Print head: 1 year 1 or 500 000 passes Type of ribbons 6 Panel Color Ribbon (YMCKOK) : 800 cards/roll 5 Panel Color Ribbon (YMCKO) : 1000 cards/roll 5 Half-Panel Color Ribbon (YMCKO) : 400 cards/roll Monochrome Ribbon (KO) : 500 cards/roll Monochrome Ribbon, black: 5000 cards/roll Other Monochrome Ribbons: 1000 cards/roll (available in black, blue, red, green, white, gold, silver and scratch off) Hologram Ribbon : 350 cards/roll Other printer models Quantum MAG Printer with HICO/LOCO magnetic encoder – ISO 7811 Quantum SMART Printer with Smart Card Contact Station – ISO 7816-2 Quantum Contactless Printer with encoder/reader for contactless cards (available on study) Types of cards Cards in PVC and Composite PCV cards Format of cards ISO CR-80 (53.98 mm x 85.60 mm - 3.375" x 2.125") Thickness of cards 0.76 mm (30 mil) Feeder capacity 1000 cards (0.76 mm-30 mil) Output hopper capacity 1000 cards (0.76 mm-30 mil) 38

Length : 700 mm (27.55") Depth: 300 mm (11.81") Printer weight 25 Kg (55 lbs) Connection USB and parallel Centronics (cables supplied) Supply 110~230 Volts AC, 60~50 Hertz Environment Working temperatures Min / Max: 15°C / 30°C Humidity : from 20% to 65% without condensation Stocking temperatures Min / Max: -5°C / +70°C Stocking humidity : from 20% to 70% without condensation Working ventilation : open air. 1 Clause related to the use of Evolis consumables 39

ly the use of consumables and non conform cleaning. Carefully read the condi- tions of the guarantee of the printer described below. Conditions of guarantee Evolis guarantees its printer against all manufacturing faults for a period of one year counting from customer purchase. Customers must be able to demonstrate the purchase or must register their product on the www.evolis.com internet site. Evolis guarantees the print head for a period of one year or 500,000 passes (equi- valent to 100,000 color cards or 500,000 single color cards). The Evolis guarantee only covers problems arising in the course of normal use of the printer and does not apply in the following cases : - Non observance of the installation instructions described in the printer manuals - Cleaning of the printer and/or print head not conform with the instructions des- cribed in the printer manuals (chapter 3) - Use of uncertified Evolis consumables. For instance, the use of uncertified Evolis ribbons may affect the quality and reliability of the printing works, by causing poor quality printouts, or may even affect the operation of the printer. The gua- rantee covers no material damage or quality problem caused by the use of uncertified Evolis ribbons - All printer modifications or adaptations not expressly reported to and approved by Evolis - The use of options not manufactured / supported by Evolis - The use of printing support (cards) not support by Evolis - The resending of the printer in any packing that is not the original packing If during the guarantee period Evolis is informed of a material fault, Evolis will pro- ceed to repair or replace the product in question, at its own discretion. Evolis is not bound by any obligation to repair, replace or reimburse while the cus- tomer does not return the faulty product to Evolis. 40

proceed to replace it with a new or second hand product as long as the functions are at least the same as those of the original product it replaces. If the customer has signed an extension of the Evolis guarantee, Evolis will repair the faulty material according to the clauses of the contract. To underwrite an extension of the Evolis guarantee, contact an Evolis reseller. No goods may be returned to Evolis without an RMA (Return Material Authorisation) number. To obtain an RMA number, contact an Evolis reseller. For all goods returns, the Evolis reseller may ask the customer to provide proof of purchase of the material. The customer is responsible for all damage caused in resending in unsuitable pac- king. Evolis may refuse to accept reception of the goods. 41

Single color ribbons Ref. R2121 Black Monochrome Ribbon 5000 cards/roll Ref. R2011 Black Monochrome Ribbon 1000 cards/roll Ref. R2012 Blue Monochrome Ribbon 1000 cards/roll Ref. R2013 Red Monochrome Ribbon 1000 cards/roll Ref. R2014 Green Monochrome Ribbon 1000 cards/roll Ref. R2015 White Monochrome Ribbon 1000 cards/roll Ref. R2016 Gold Monochrome Ribbon 1000 cards/roll Ref. R2017 Silver Monochrome Ribbon 1000 cards/roll Ref. R2018 Scratch off Monochrome Ribbon 1000 cards/roll Multi-panel ribbons Ref. R3114 6 Panel Color Ribbon YMCKOK (Yellow, Magenta, Cyan, Black TT, Varnish and Black TT) 800 cards/roll Ref. R3111 5 Panel Color Ribbon YMCKO (Yellow, Magenta, Cyan, Black TT and Varnish) 1000 cards/roll Ref. R3013 Half-Panel Color Ribbon YMCKO (Yellow, Magenta, Cyan, Black TT and Varnish) 400 cards/roll Ref. R3012 2 Panel Color Ribbon KO (Black TT and Varnish) 500 cards/roll 42

350 cards/roll Hologram ribbon Ref. A5011 UltraClean Cleaning Kit 5 pre-saturated cleaning cards, 5 swabs, 1 box of 40 pre-saturated cloths Ref. L8001 eMedia Pro Software Software for conceiving and editing badges with connection to databases 43

The working of a Quantum Mag printer is identical to that of a Quantum printer. The magnetic encoder encodes tracks ISO 1, 2 and 3 in a single pass and then checks the data. Parameterisable in high coercivity (HICO) or low coercivity (LOCO) by a simple click from the Windows driver, the encoders of the Quantum Mag printers are sent adjusted by default in high coercivity (HICO), unless otherwise specifically ordered. 1. Location of the magnetic encoder The magnetic encoder is a module installed in the fac- tory on Quantum Mag prin- ters. The writing and reading head is placed in the route of the cards and after the print head. NOTE ! The encoding sequence of a card is always carried out before printing 44

Cards with a magnetic track must be installed in the feeder so that the magne- tic track is near the low and as close as possible to the back of the printer (see opposite) : 0,8 mm 0,5 mm 1 mm 0,25 mm 3. Windows Driver Settings When first installing the Windows driver, it is necessary to set the functions of the magnetic encoder. The functions of the magnetic encoder are accessible from the "Tools" dialog box of the printing driver by clicking "Encoding Definition". “Magnetic Encoder” dialog box The “Magnetic Encoder” dialog box opens on selecting the "Encoding Definition" button. Track format allows the choice of the required ISO standard for each track. See table in point 4 of this annexe for information concerning the ISO 7811 standards. Coercivity sets the magnetic encoder in high (HICO) or low (LOCO) coercivity. A magnetic track encoded in high coercivity is better able to withstand external dis- turbances than a magnetic track encoded in low coercivity. Direct encoding enables the direct encoding of one or several magnetic tracks from this window by simply selecting them and entering the data to be encoded. Click on the " Encode " button to launch the encoding cycle. Automatic extraction allows magnetic track cards to be encoded from applications under Windows (like Word, for instance). A text field surrounded by the charac- ters “|” and “|” (or other characters that might be defined by the user) will be interpreted as an encoding command by the printing driver. 45

To work correctly, the magnetic stripe must be ground into the card. Never use a card with an affixed magnetic track. 4. Cleaning the magnetic encoder LThe magnetic encoder head requires regular cleaning in order to assure the inte- grity of the data encoded on the cards. The magnetic encoder is cleaned when the printer is the object of a cleaning sequence with pre-saturated cards (refer to chapter 3 " Cleaning " in this manual for further information). Repeated passing of the cleaning card inside the printer cleans the card transport rollers, the cleaning rollers, the print head and the writing / reading head of the magnetic encoder. If between two printer cleaning sessions (every 1000 cards inserted), the rea- ding/writing process has failed with more than one card, it is recommended to start a manual cleaning sequence for the printer (refer to chapter 3 " Cleaning " of this manual for the procedure). 5. ISO 7811 standard encoding regulations - Bit/s per inch - Except the character " ? " - Including the characters Start, Stop and LRC. These characters are generated automatically by the magnetic encoder 46 Track n o Field separator Track density Types of characters Number of characters Track 1 ^ 210 bpi Alphanumerical 79 (ASCII 20- 95) Track 2 = 75 bpi Numerical 40 (ASCII 48-62) Track 3 = 210 bpi Numerical 107 (ASCII 78-62)

Station Introduction The Quantum printers with a Smart Card Contact Station are called Quantum Smart printers. The working mode of a Quantum Smart printer is identical to that of a Quantum printer. The Smart Card Contact Station of the Quantum Smart enables the chips to be programmed according to ISO 7816-2 standards. 1. Location of the contact station The Contact Station is a module installed in factory on Quantum Smart printers. The Contact Station is placed over the route of the cards and after the print head. To come into contact with the station, the chip card is placed under it and is pushed up mechanically. NOTE ! The programming sequence of a chip is still carried out before the card is printed. IMPORTANT ! Only use chip cards in line with the ISO 7816-2 standard. Never print on the chip. 47

The chip cards must be installed in the card feeder in such a way that the chip faces upwards and as close as possible to the inlet of the feeder (see drawing opposite). 3. Interface of the Contact Station The Quantum Smart is fitted with a female DB-9 connector on the back of the printer. This connector, directly linked to the contact post inside the printer, is also connected to an external coupling to program the chip. ,8 mm 0,5 mm 48 Coupleur externe Port imprimante

ter and then place it under the station and establish contact. The sequence of commands is described as follows : Sending the Sis sequence : A card is moved from the feeder to the Contact Station and stops under it. The card is pushed up to come into contact with the station. The printer links the contact post with the DB-9 connector. The chip may be programmed via the series interface of the computer and the external coupling. NOTE ! See the programming guide of the Quantum printer to obtain more complete information concerning the programming. 49 DB-9 connector pins Card to chip contact points 1 C1 (V c.c.) 2 C2 (reset to 0) 3 C3 (Clock) 4 C4 (reserved) 5 C5 (mass) 6 C6 (Vpp) 7 C7 (E-S) 8 C8 (reserved) 9 C9 Mass when the chip is switched with the contact post