Fujitsu F9600 Interface Operation & User’s Manual

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Title Page INTRODUCTION ..................................................................................1 Hookflash Signal to Trunk ....................................................................2 DIGITAL TELEPHONE DESCRIPTION ...............................................3 STANDARD FEATURES ......................................................................3 Fixed (Basic) Feature Buttons .......................................................5 Programmable Feature Buttons .....................................................5 Button Indicators ............................................................................5 Microphone and Speaker ...............................................................5 Display Capability ..........................................................................6 Contrast Control .............................................................................6 Ringer Tone Control .......................................................................6 Ringer, Handset Receiver, and Speaker Volume Control ..............6 Wall-Mounting Capability ...............................................................6 Tape Recording Capability on Digital Telephones .........................6 FIXED FEATURE BUTTONS ...............................................................7 NEW CALL Button .........................................................................7 PARK Button ..................................................................................7 FLASH Button ................................................................................7 CAMP-ON Button ...........................................................................7 TRANSFER Button ........................................................................8 MIC-OFF Button .............................................................................8 HOLD Button ..................................................................................8 SPEAKER Button ...........................................................................8 PROGRAMMABLE FEATURE BUTTONS ...........................................9 OPTIONS ...........................................................................................10 30-Button Add-on Module ............................................................10 Custom Colored Faceplate ..........................................................10 Analog Modem Port/Recording Module .......................................10 MOUNTING AND REMOVING THE CLEAR FACEPLATE ................11 FEATURE OPERATION ....................................................................13 Account Code .....................................................................................13 Account Code - Forced .......................................................................15 Annoyance Call Alarm ........................................................................16 Annoyance Call Hold ..........................................................................17 Attendant Recall .................................................................................18 Authorization Code .............................................................................19

Title Page Autodial ...............................................................................................20 Automatic Alternate Routing (AAR) ....................................................22 Automatic Answer ...............................................................................23 Automatic Handsfree Operation .........................................................24 Automatic Route Selection (ARS) ......................................................25 Automatic Route Selection - Manual ..................................................26 Advance ..............................................................................................26 Bad Line Reporting .............................................................................27 BLF/DSS .............................................................................................29 Call Forward - All Calls .......................................................................30 Call Forward - Busy/No Answer .........................................................33 Call Forward - Flexible ........................................................................35 Call Forward - Follow Me ....................................................................37 Call Forward - Forced .........................................................................39 Call Forward - No Answer ..................................................................40 Call Forward Password ......................................................................42 Call Forward Password - Follow Me ...................................................46 Call Hold .............................................................................................49 Call Park/Retrieval ..............................................................................52 Call Pick-Up ........................................................................................55 Call Pick-Up - Directed .......................................................................56 Call Pick-Up Multi-Group ....................................................................57 Call Transfer (to an Attendant) ...........................................................58 Call Transfer (to another Extension) ...................................................59 Call Transfer (to an Outside Party) .....................................................60 Call Transfer (to a Single Line Telephone of Same Line Appearance) ..............................................................61 Call Waiting - Answer/Alternate/Transfer ...........................................63 Camp-On ............................................................................................66 Code Call ............................................................................................68 Consultation Hold ...............................................................................69 Consultation Hold - Release ...............................................................70 Data Secure - Selective ......................................................................71 Day/Night Change ..............................................................................72 Dial Intercom Line (Private) ................................................................73 Dial Intercom Line (1- or 2-Digit) ........................................................74 Dictation Machine Access ..................................................................75 Direct Outward Dialing ........................................................................76 Directory Book ....................................................................................77 Display of Non-Prime Line Ringing Call Information ..........................82

Title Page Do Not Disturb (DND) .........................................................................83 Do Not Disturb (DND) - Advisory Message ........................................85 Do Not Disturb (DND) - from Another Extension ................................88 Do Not Disturb Override .....................................................................89 Do Not Disturb (DND) - Selective Exemption .....................................90 Eight-Way Conference .......................................................................92 Emergency Call to Attendant ..............................................................95 Executive Busy Override ....................................................................96 Executive Camp-On ...........................................................................97 External Dialer ....................................................................................99 Group Paging through DT Speakers ................................................101 Headset Operation ...........................................................................103 Hold ..................................................................................................104 Hookflash Signal to Trunk ................................................................106 ISDN Calling Number Privacy ..........................................................108 Joint Call ...........................................................................................110 Last Number Redial ..........................................................................112 Meet-Me Conference ........................................................................113 Message Waiting (MW) - Overview .................................................114 Message Waiting Display .................................................................115 Message Waiting - Multiple Indicators ..............................................124 Message Waiting - Time Stamped Callback .....................................125 Message Waiting - Canned ..............................................................130 Message/Semi-Free Text .................................................................130 Paging ..............................................................................................132 Personal CO Line .............................................................................135 Placing a Call ....................................................................................136 Privacy/Privacy Release ...................................................................138 Remote System Access (RSA) .........................................................140 Ring Over Busy ................................................................................141 Saved Number Redial ......................................................................142 Self Number Display .........................................................................143 Speakerphone ..................................................................................144 Silent Monitor ....................................................................................145 Silent Monitor by ACD Group ...........................................................148 Speed Calling ...................................................................................151 Three-Way Conference - Extension .................................................153 Three-Way Conference - Outside Party ...........................................154 Universal Night Answer ....................................................................155 Universal Registration/Cancellation ..................................................156

Title Page Voice Calling .....................................................................................161 Voice Message .................................................................................162 Whisper Call Announce ....................................................................164 PROGRAM MODE ...........................................................................165 DESCRIPTION .................................................................................165 PROGRAM MODE - OPERATING PROCEDURES ........................169 Feature Button Assignment Via Program Mode ..............................169 Alarm/Reminder Setting ...................................................................171 Automatic Handsfree Operation .......................................................175 Feature Button Programming ...........................................................176 Last Number Display ........................................................................177 Post-Selection Option .......................................................................178 Ring Over Busy ................................................................................179 Ringing Line Preference ...................................................................180 Saved Number Display .....................................................................181 Security Code Assignment ...............................................................182 Touch Tone Option ...........................................................................184 DISPLAY FEATURES ......................................................................185 Call Duration Display .................................................................185 Calling/Called Name Display .....................................................185 Calling/Called Number Display ..................................................185 Calling Number Display Masking ...............................................188 Call Status/Dialed Number Display ............................................188 Ringing Call Information Display ................................................188 DEFINITIONS ...................................................................................191 Call Tones ..................................................................................191 Class of Service/Restriction Mode (COS/RSM) .........................191 Dial Intercom and Extension Buttons .........................................191 Display .......................................................................................191 Extension ...................................................................................192 Facility Restriction Level (FRL) ..................................................192 Feature Codes ...........................................................................192 Idle Line Preference ...................................................................193 Line Status Indicators ................................................................193 Manual Selection .......................................................................193 Mask ..........................................................................................193

Title Page Message Waiting Indicator .........................................................193 Mode Change Button .................................................................194 Multi-Line Capability ...................................................................194 Non-Prime Line ..........................................................................194 Parking Position .........................................................................194 Prime Line Preference ...............................................................195 Private Intercom .........................................................................195 Ringing Line Preference ............................................................195 Ringing Patterns ........................................................................195 Voice Message Indicator ............................................................195 SYSTEM TONES .............................................................................197 Internal Dial Tone .......................................................................197 External Dial Tone .....................................................................197 Recall Dial Tone .........................................................................197 Busy Tone ..................................................................................197 Service Tone ..............................................................................197 Reorder Tone .............................................................................197 Call Waiting Tone .......................................................................198 Call Warning Tone .....................................................................198 Override Tone ............................................................................198 Meet-Me Conference Tone ........................................................198 Confirmation Tone .....................................................................198 Ringing .......................................................................................198 Distinctive Ringing .....................................................................198 CUSTOMIZED LISTINGS ................................................................204

Table Title Page 1 Digital Telephone Models ........................................... 3 2 Programmable Features......................................... 165 3 Function Codes....................................................... 166 4 Line Status LED Indicators ..................................... 199 5 Ringing Patterns ..................................................... 200 6 Feature Codes........................................................ 201 LIST OF ILLUSTRATIONS Figure Title Page 1 Digital Telephone Model Types.................................. 4 2 Digital Telephone Controls and Indicators.................. 4 3 Analog Modem Port/Recording Module for Digital Telephones.................................................... 10 4 Faceplate Removal/Replacement............................. 12

kind to be incorporated into a PBX telephone system. The F9600/ F9600c integrates both data interface units and telephones. This gives you the performance capabilities of each of these separate units. The advanced technology behind the new Digital Telephone provides access to the system's digital facilities and supports the concept of the worldwide Integrated Services Digital Network (ISDN). Each Digital Telephone model can access all extension features that are programmed within your particular PBX system. There is an optional 30-button add-on module that supports additional lines and/or features and an optional Analog Modem Port/Recording Module that allows data access from some Digital Telephones. All FT model telephones are ADA-compliant and hearing-aid compatible. The following models are available with this release. • FT12 • FT12D • FT12DS • FT24DS Please take time to look through this guide in order to become familiar with the contents and organization. The following sections are included: • Digital Telephone Description: Describes your telephone's external features and basic configuration (see Table 1). • Feature Operation: Describes the operating procedures for the available extension features on all Digital Telephone models. Many of these features can be assigned a programmable feature button for single button operation (see Table 2 towards the end of this guide for a list of programmable features). F9600 is a registered trademark of Fujitsu Business Communication Systems.

- Assigning features to specific buttons on your Digital Telephones. - Changing features at your Digital Telephones. - Displaying features or functions on your Digital Telephones. • Program Mode/Operating Procedures: Details the specific instructions for assigning each feature. • Display Features: Describes the various types of displays with definitions. • Definitions: Clarifies any unfamiliar terminology used in this guide. • System Tones: Details the various tones heard while using your telephone. Convenient tables are included at the end of this guide that briefly explain line status LED (lamp) indications, and ringing patterns (Tables 4 and 5). Table 6 provides a place for you to record feature codes specific to your system. There are also customized lists for you to record paging and code call zones. Hookflash Signal to Trunk The Hookflash Signal to Trunk feature enables an extension user to send a hookflash signal to a CO trunk or remote PBX in order to use the features associated with that outside source. When this feature is activated in your system, replace all references to the FLASH button with the TRANSFER button. Only when this feature is in service will this change be necessary. Contact your System Administrator to determine whether or not this feature has been implemented.

3 DIGITAL TELEPHONE DESCRIPTION STANDARD FEATURES Each Digital Telephone model has an assigned number that indicates the hardware features included. This is shown in Table 1. Table 1. Digital Telephone Models Each Digital Telephone is equipped with a dialpad, fixed and programmable buttons, and a conveniently styled handset with modular cord (see Figures 1 and 2). Additional features (depending on the Digital Telephone model) include the following: • Basic (Fixed) Feature Buttons. • Programmable Buttons. • Dual-Colored Indicators (lamps). • Microphone and Speaker. • Display Capability. • Contrast Control. • Ringer Tone Control. • System Tones. • Wall-Mounting Capability. • Ringer, Handset Receiver, Speaker Volume Control. • Analog Modem Port/Recording Module. Hardware Feature FT12 FT12D FT12DS FT24DS Display No Yes Yes Yes Speakerphone No No Yes Yes Programmable Buttons 12 12 12 24 Add-On Module N/A Optional Optional Optional Analog Modem Port/ Recording Module No Optional Optional Optional

feature buttons (see Figure 2). The features accessed by these buttons are standard on all Digital Telephones, except for speakerphone operation. NOTE Programmable Feature Buttons Figure 2 shows the programmable feature buttons. One programmable feature button is always assigned to the extension number (prime line). The remaining buttons can be used to automatically dial either an extension, feature, or speed calling code. All extension lines on your telephone can be programmed as either a ringing or non-ringing line using the system M&A commands. Features, however, are programmable by the user. NOTE Button Indicators Each fixed and programmable button has an associated indicator lamp that lights whenever you use the button or assigned feature. Microphone and Speaker A speaker is built-in on every Digital Telephone. It lets you hear the various audible ringing patterns that come from the telephone's electronic ringer. The FT12DS and FT24DS sets include a microphone that let you use your telephone without lifting the handset (speakerphone operation) (see Table 1). Basic feature buttons are shown in CAPITALIZED, BOLDFACE letters. Programmable feature buttons are shown in lowercase, boldface letters.

have unique 2-line, 40-character LCD displays that show: • The current date and time (when the phone is not in use). • Information such as the calling/called name and number, called party status, and call duration (when the phone is in use). Contrast Control The contrast control button (arrows on either side of the RG TONE button) lets you adjust the contrast of the display screen. Press the up arrow to darken the display or the down arrow to lighten the display while handset is on-hook. Ringer Tone Control The RG TONE button adjusts the ringer pitch to one of eight possible settings. These settings can be adjusted using the RG TONE button while the telephone is ringing. Ringer, Handset Receiver, and Speaker Volume Control This control button is located on the lower front exterior of the Digital Telephone. It regulates the volume of the ringer, the handset receiver, and the speaker while in use. Wall-Mounting Capability Digital Telephones can be easily adapted to mount on a wall. See your System Administrator to have your telephone instrument wall-mounted. Tape Recording Capability on Digital Telephones The FT12D, FT12DS, and the FT24DS have an audio output jack on the underside of the instrument which provides the capability of connecting a customer-provided tape recording device that will record voice conversations. When using the tape recording capability of the Digital Telephones, a warning beep tone is not provided. The jack on the phone is output only; even if a beep tone is generated by the recorder, it cannot be heard by either party. NOTE: Check with your local/state/federal agencies for legal restrictions when using this feature.

on every Digital Telephone. The following is a brief description of each of these buttons. NEW CALL Button The NEW CALL button disconnects your current call and gives you new dial tone. This eliminates the need to hang up the handset to make a new call. This button is convenient when you use the headset or speaker. In Program mode, the NEW CALL button also assumes other functions. PARK Button The PARK button lets you “park” a call or pick up a parked call from your extension or from a different extension. Once a call is parked, you can make or receive other calls on your extension. FLASH Button The FLASH button is used to: • Enter feature codes that are programmed into your system. • Alternate between calls when using the Call Waiting - Answer/Alternate/Transfer feature. Pressing the button once is the same as briefly pressing the hookswitch on a standard single line telephone. This fixed feature button is used when the Hookflash Signal to Trunk feature is in effect. Refer to this feature for more information. CAMP-ON Button The CAMP-ON button is used whenever you get a distinctive busy signal when dialing an outside number. When you press this button, your outgoing call automatically goes into a waiting pattern until an outside line is available.

to another extension or outside line and activate features. Pressing the button once is the same as briefly pressing the hookswitch on a standard single line telephone. MIC-OFF Button The MIC-OFF button turns the telephone microphone on or off. You use this button in speakerphone operation to keep the connected party from hearing any conversation. This button does not turn off the handset. HOLD Button The HOLD button places a call on non- exclusive or exclusive hold. • Non-exclusive hold lets any telephone with the same extension button pick up the call. • Exclusive hold lets only your telephone pick up the call. Other telephones with the same line appearance are not allowed to pick up the call. The Program Mode section describes other functions of the button. SPEAKER Button The SPEAKER button operation for those models using the Speakerphone feature is as follows: If the handset is in place on the telephone, pressing the SPEAKER button is the same as picking up the handset. Pressing the SPEAKER button again is the same as placing the handset back on the cradle (hanging up). If the handset is lifted, each press of the SPEAKER button causes you to alternate between handset and speaker operation.

mode and you are currently connected to an extension or outside call, your extension automatically becomes available when the calling or called party hangs up. If your Digital Telephone is not equipped with the Speakerphone capability, the SPEAKER button is used for handsfree dialing or handsfree monitoring only. Conversation cannot occur without the use of the handset. PROGRAMMABLE FEATURE BUTTONS FT12, FT12D, and FT12DS sets have twelve programmable feature buttons. The FT24DS has 24 programmable feature buttons. FT12D, FT12DS, and FT24DS telephones that are equipped with the 30-button add-on module have additional button capabilities. Each programmable feature button can be assigned to access a specific extension, feature, or speed calling code. Programming is accomplished by assigning a particular feature code (Table 6) to one of these buttons. A list of programmable features is shown in Table 2 in the Program Mode section towards the end of this guide. Instructions for assigning these features are found in the Program Mode section. Operation procedures for the specific features are provided in the Feature Operation section. NOTE Programmable feature button names appear in bold, lowercase letters in this guide to distinguish them from basic feature buttons.

programmable feature buttons. The FT12D, FT12DS and FT24DS are the only models that can accommodate the 30-button module. Adding this module allows 42 or 54-button capability depending on Digital Telephone model type. Each button on the add-on module has a corresponding lamp indicator which lights whenever the programmed feature is used. Custom Colored Faceplate The optional custom colored faceplate is available for each Digital Telephone. It mounts underneath the standard clear plastic faceplate. Analog Modem Port/Recording Module With the FT12D, FT12DS, and FT24DS, an optional analog modem port/recording module can be installed in the base of the Digital Telephone for PC-based external dialing. Refer to Figure 3. Figure 3. Analog Modem Port/Recording Module for Digital Telephones

faceplate that labels each feature and extension button. You can alter the recorded information or install an optional colored insert in its place. To remove the clear faceplate: 1. Insert a small tool, e.g. a computer-sized screwdriver, under the tab opening at the bottom center of the faceplate. Refer to Figure 4. 2. Pull up towards you on the faceplate gently until all of the plastic hooks at the bottom and on either side of the faceplate are free. 3. Lift the clear faceplate cover off of the Digital Telephone. To install an insert sheet and remount the faceplate: 1. With the clear faceplate removed, place the insert sheet over the Digital Telephone faceplate area. 2. Hold the clear faceplate over the top and parallel to the Digital Telephone face and then push it down toward the telephone until the plastic hooks are firmly in place.

calls to a specific account. Multiple account codes can be entered for a call that is tied to multiple accounts. FEATURE BUTTON Action Results 1. While on a call, press the The account code lamp account code button. goes on. The following message displays: ENTER ACCOUNT CODE 2. Dial an account code. 3. Press the FLASH The entry is completed. button, if the code used is The account code lamp less than the maximum digit goes off. The following length. message displays: If the code used is the ACC CODE ACCEPTED maximum digit length, no action is required. You return to the call. FEATURE CODE Action Results 1. While on a call, ask the party to wait. 2. Press the FLASH button. You hear recall dial tone. The party is automatically placed on hold.

Action Results 3. Dial the account code The account code lamp goes registration code ________. on. The following message displays: ENTER ACCOUNT CODE 4. Dial the account code. 5. Press the FLASH button, if the The entry is completed. The code used is less than the account code lamp goes off. maximum digit length. If the code The following message is used is the maximum digit length, displayed: no action is required. ACC CODE ACCEPTED You return to the call. NOTES 1. Your System Administrator sets the system configuration for the maximum number of account code digits allowed. • You are automatically reconnected with the dialed party if the account code you use is the maximum number of digits. • You must press the FLASH button if the code you use is less than the maximum digit length for the account code to be accepted by the system and to reconnect to the dialed party. 2. If this feature is accessed using the account code button, you can enter the account code without interrupting the conversation. However, you are required to place a call on hold if you use the feature code. Conversation is temporarily interrupted. 3. The FT12D, FT12DS, and FT24DS models show ACC CODE ACCEPTED on the top row of the display panel after an account code is registered.

Your class of service (COS) may require you to enter an account code to place outgoing calls. An outside line code is required before you begin dialing your outside number. Action Results 1. Dial the code _______ for an You hear recall dial tone. outside line. 2. Dial the account code. You hear recall dial tone. 3. Dial an outside number. You hear ringback. OR 1. Dial the code _______ for an You hear recall dial tone. outside line. 2. Dial an outside number. You hear recall dial tone. 3. Dial the account code. You hear ringback. NOTES 1. You must dial your account code within ten seconds or the system times out and you hear reorder tone. 2. Press the # button after dialing the account code if the code used has less digits than the system maximum. 3. One of the above two procedures is selected for feature operation based on programming.

The Annoyance Call Alarm feature lets you notify the System Administrator when a troublesome call occurs. A call report prints with the following information: • Date. • Time. • Your extension number. • Caller's extension or incoming telephone line identification number. To register the Annoyance Call Alarm: Action Results 1. Remain on the line. 2. Press the FLASH button. You hear recall dial tone. The caller is automatically placed on hold. 3. Dial the annoyance call You hear service tone. alarm code _________. An alert message is sent to your System Administrator. The following message displays if you have a display telephone: ACCEPTED 4. Press the FLASH button to return to the call.

The Annoyance Call Hold feature lets you put an annoying caller on hold. This type of hold disables the calling extension by holding the call in the system for as long as you remain on the line. To register Annoyance Call Hold: Action Results 1. Remain on the line. 2. Press the FLASH button. You hear recall dial tone. The caller is automatically placed on hold. 3. Dial the annoyance call hold You hear service tone. code _____________. The following message displays if you have a display telephone: ACCEPTED 4. Notify your supervisor. 5. If needed, press the FLASH You return to original button. connection. NOTE Press the FLASH button a second time if you dialed a wrong number, receive no answer, receive a recorded announcement, or any other undesired result.

attendant. This is useful when a call has been misdirected and needs attendant assistance in order to be rerouted. Action Results 1. Ask the connected party to wait. 2. Press the FLASH button. You hear recall dial tone. The party is automatically placed on hold. 3. Press 0 or the specific You hear ringback. attendant access code and the specific attendant number. 4. Announce the call to the attendant. 5. Hang up. NOTE You do not have to wait for the attendant to answer after you hear ringback. However, it is courteous to announce the call.

restrictions at an extension and apply the calling privileges defined by your personal authorization code. The feature applies to only one call at a time. The procedure must be repeated for each successive call. To place a call using Authorization Code: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the code __________ for You hear dial tone if an outside line and an outside there is any restriction. number. 3. Dial the authorization code. You hear ringing if the call has been allowed. You hear reorder tone if the call is still restricted. NOTE If all outside lines are busy, you will hear distinctive busy tone instead of ringing. You cannot camp-on, but may try again later.

number or program frequently used features with one button. With the FT24DS, two levels of programming are available for each autodial button. To program a single level Autodial button: Action Results 1. Press the program mode The associated lamp button. Dial the security code flashes. (if applicable). 2. Press the autodial (ATD) The program mode lamp button to be programmed. lights steadily. 3. Dial the number you want to The dialed number displays. register on the ATD button. 4. Verify the autodial number if you have a display Digital Telephone. 5. Press the program mode The program mode lamp button to save the number goes out. and exit the Program mode. To program a dual level Autodial button: Action Results 1. Press the autodial line change The ATL lamp turns on. A (ATL) button to select the upper light above the button displays or lower program position. to show upper or lower program position. 2. Press the program button. The program mode flashes. 3. Press the ATD button to be The ATD lamp flashes and programmed. the program mode lights steadily. 4. Dial the number you want to The dialed number displays. register on the ATD button.

you have a display Digital Telephone. 6. Press the program mode The program mode lamp button to save the number goes out. and exit the Program mode. NOTES To use the Autodial feature: Action Results 1. Select the upper or lower The ATL lamp lights. position by pressing the ATL button. 2. Lift handset or press You can hear dial tone. SPEAKER. 3. Press the autodial button. The autodial (ATD) lamp flashes. NOTES 1. When programming an outside number, the outside line code must be programmed first. 2. Pressing TRANSFER displays “-” and inserts a pause. 3. Pressing FLASH displays “/” and inserts a flash. This must be entered before any other digits. 4. Pressing MIC-OFF displays “X” and inserts a mask. Any digits entered between the Xs display as X when that autodial button is used so that the programmed number does not display. The programmed number will redisplay after an outside line has been accessed. 5. The programmed number can consist of any digits including #, *, hookflash, and pauses for a set time, dial tone detection, or manually-dialed digits. 1. Wait until the first autodial lamp goes out before pressing another autodial button when you place calls using successive autodial buttons. 2. After a number has been dialed, it is possible to dial additional numbers by pressing another preprogrammed autodial button. When the autodial button is pressed, the lamp will flash briefly.

The AAR feature provides automatic selection of the least expensive outgoing line available. The selection is based on the outside number dialed. AAR provides alternate routing of private network (on-net) calls over a preprogrammed route pattern. To place a network-linked AAR call: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the AAR code _______. You hear dial tone. 3. Dial the network number. You hear ringback. NOTE 4. Dial your personal authorization code if you receive another dial tone. NOTE Any time you receive a distinctive busy tone after dialing, you have three options: • Camp-On to the AAR route, hang up, and wait for a camp-on callback. • Hang up and try the call again later. • Camp-On to the busy line, remain on the line, and wait for an available AAR route. If you dial the wrong authorization code or wait too long to enter it, you receive reorder tone indicating your call cannot be completed.

handsfree mode after you hear one ring and a one burst tone. This tone signals that a call has automatically cut-through to your speaker. This feature can be used for extension-to-extension calls only. To register the Automatic Answer feature: Action Results • Press the auto answer The corresponding button. lamp goes on. NOTES 1. When the other party disconnects, your extension automatically becomes available. 2. This feature remains active until the auto answer button is pressed again and the corresponding lamp goes out.

The Automatic Handsfree Operation feature lets you place a call and have a conversation in handsfree mode. This feature automatically activates when you leave your handset on the cradle and dial a number from the dialpad. When the caller disconnects, your extension automatically becomes available. This feature can be activated on the prime line or the idle line (non- prime line) if your extension has this option. See the Definitions section at the end of this manual or the Dial Intercom features for further information. Action Results 1. Leave the handset on the cradle. 2. Dial the first digit of a telephone You hear dial tone. number. OR Press a programmed feature You hear ringback. button. You hear the caller's voice over the speaker when he/she answers. NOTES 1. The FT12 and FT12D can only use this feature as a handsfree monitor. The FT12DS and FT24DS can use the microphone and speaker to talk with the called party. 2. Preselection can be used with this feature. This means that you can use the automatic handsfree operation for dial intercom lines and other lines that appear. 3. The system ignores the first digit of the number you enter if the prime line or selected line is not idle, or if the extension is in the Program mode or Test mode.

The ARS feature is used to place an outgoing call over the least expensive route available using the outside lines. Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the ARS code ________. You hear dial tone. 3. Dial the outside number. You hear ringback. NOTE 4. Dial your personal authorization code if you receive another dial tone. NOTE Any time you receive a distinctive busy tone after dialing, you have three options: • Camp-On to the ARS route, hang up, and wait for a camp-on callback. • Hang up and try the call again later. • Camp-On to the busy line, remain on the line, and wait for an available ARS route. If you dial the wrong authorization code or wait too long to enter it, you receive reorder tone indicating your call cannot be completed.

ADVANCE The ARS Manual Advance feature lets you use another outside line without redialing the entire number. This feature is useful if you connect with a bad outside line or receive a recorded announcement that the call cannot be completed. To get another outside line without redialing the entire number: Action Results 1. Tell the called party that the connection is bad. 2. Use the Bad Line Reporting feature, if desired. 3. Ask the party to hang up so that you can call back on a better connection. 4. Press the FLASH button. You hear recall dial tone. 5. Dial the ARS - manual Your number automatically advance code __________. redials over a different route. NOTES 1. Manual Advance can be used as many times as necessary after the number is dialed. 2. You have ARS camp-on capability if you receive a distinctive busy tone.

The Bad Line Reporting feature lets you report a bad line to system maintenance. System maintenance will print a bad line report with the date, time, and the incoming telephone line identification number. FEATURE BUTTON Action Results 1. Remain on the line. 2. Press the bad line button. The call is not interrupted. The following message displays if you have a display telephone: ACCEPTED 3. Verify that the bad line lamp goes on. 4. Tell the party that you will call them back, or have them call you back. FEATURE CODE Action Results 1. Remain on the line. 2. Press the FLASH button. You hear recall dial tone. The calling party is automatically placed on hold. 3. Dial the bad line reporting You hear service tone. code _______. 4. Press the FLASH button. You return to the original call.

Action Results 5. Tell the party that you will call them back, or have them call you back. NOTE If you placed the call, you may use the ARS-Manual Advance feature to call the party back.

Station Selection (DSS) function. The BLF feature allows you to identify the line status, whether busy (lamp on) or available (lamp dark), of an extension that appears on your telephone. The DSS feature provides you with the capability of placing calls to an extension that appears on your telephone by simply pressing the extension button. To make a call using DSS: FEATURE BUTTON Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the BLF/DSS button. The extension associated with the pressed DSS button is dialed. NOTES 1. Pressing a BLF/DSS button while in conversation will automatically place the current party on hold and dial the party associated with the BLF/DSS button. 2. Pressing a BLF/DSS button after flashing the hookswitch enables a call to be transferred to a BLF/DSS extension.

The Call Forward - All Calls feature lets you forward all calls to another extension, to an outside destination, or to the attendant console. Only Digital Telephones with a display panel will view messages. INVALID will display if an invalid number is entered. FEATURE BUTTON To forward all incoming calls to another extension: Action Results 1. Lift handset or press Your hear dial tone. SPEAKER. 2. Press the call forward The following message button. displays: FORWARD ALL CALLS 3. Dial the extension number or You hear service tone. The outside number (including the call forward lamp lights code for an outside line) where steadily. The following you want to forward your calls. message displays: EXTENSION NO. NAME FORWARD ALL CALLS 4. Hang up. To cancel Call Forward - All Calls: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the call forward You hear service tone. The button. call forward lamp goes off. The following message displays: CANCELED 3. Hang up.

FEATURE CODE To forward all incoming calls to another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - all The following message calls registration code displays: ________. FORWARD ALL CALLS 3. Dial the extension number or You hear service tone. The outside number (including the following message displays: the code for an outside line) where you want to forward EXTENSION NO. NAME your calls. FORWARD ALL CALLS 4. Hang up.

To cancel Call Forward - All Calls: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - all You hear service tone. The calls cancellation code following message displays: _________. CANCELED 3. Hang up. NOTE Both registration and cancellation of the Call Forward - All Calls feature applies to your extension's prime line even if the feature has been registered or canceled on another line on your telephone.

The Call Forward - Busy/No Answer feature lets you automatically forward your calls to another extension or outside destination when your prime line is busy or you do not answer your phone within a pre- programmed time. Only Digital Telephones with a display panel will see the messages. To forward all calls to another extension if your line is busy or unanswered: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - busy/ The following message no answer registration displays: code ______. FORWARD BUSY/NANS 3. Dial the extension number or You hear service tone. The outside number (including the following message displays: code for an outside line) where you want to forward your calls. ACCEPTED 4. Hang up. To cancel Call Forward - Busy/No Answer: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - You hear service tone. The busy/no answer cancellation following message displays: code __________. CANCELED 3. Hang up.

NOTES 1. The Call Forward-Busy/No Answer registration and cancellation feature applies to your extension's prime line even when the feature has been registered or canceled on another line on your telephone. 2. Twelve seconds (3 to 4 rings) is the standard ringing time before the call automatically forwards to the programmed extension.

The Call Forward - Flexible feature allows you to forward a ringing call from an extension that appears on your telephone (prime line or line appearance) to a new extension of your choice. The Flexible Call Forward button must be programmed on your telephone. To forward a ringing call: Action Results 1. When you hear an extension The flexible call forward ring on your telephone, press the lamp goes on. The following flexible call forward message displays: button. SELECT LINE KEY 2. Press the flashing (ringing) line The following message button. displays: TRANSFER DIAL >_ 3. Dial an extension number and “#” The call is transferred. The or press an Auto Dial button to flexible call forward lamp direct the call to another extension. goes off. NOTES 1. The transfer cannot be completed if the ringing call has already been answered and cleared or forwarded by another user prior to your attempt. If you have begun the transfer and cannot complete the process, press the flexible call forward button a second time to return to the available state. 2. Press the new call button to clear a misdialed number during transfer. 3. The system can monitor up to 19 digits of the number you dialed to transfer the forwarded call. Excess digits can be available as the destination number.

To cancel flexible call forwarding: Action Results 1. After the feature has been The telephone returns to the activated, press the flexible display viewed prior to call forward button a second activating the feature. time.

The Call Forward - Follow Me feature lets you register your extension's Call Forward - All Calls feature from another telephone so that you can receive your calls at this extension. Each time this feature is registered, the previous Call Forward registration is automatically canceled. Only Digital Telephones with a display panel get the messages. To register Call Forward - Follow Me (All Calls) from another extension: Action Results 1. Lift handset or press SPEAKER. You hear dial tone. 2. Dial the call forward - The following message follow me registration displays: code _________. FORWARD ALL CALL 3. Dial your extension number. You hear service tone. The following message displays: EXTENSION NO. NAME FORWARD ALL CALLS 4. Hang up. NOTE To cancel Call Forward - Follow Me from another extension: 1. Lift handset or press You hear dial tone. SPEAKER at the extension where the calls are being received. Call Forward - Follow Me registration overrides Call Forward - All Calls.

Action Results 2. Dial the call forward - You hear service tone. The follow me cancellation following message displays: code _________ and your extension number. CANCELED 3. Hang up. To cancel Call Forward - Follow Me from your extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - all You hear service tone. calls cancellation code _________ and hang up. OR Press the call forward button. You hear service tone. The call forward lamp goes off. The following message displays: CANCELED

The Call Forward - Forced feature lets you forward a call immediately rather than having your extension ring until the system forwards the call. Your extension must be programmed with the forced call forward button. You must also register the Call Forward - Busy/No Answer or Call Forward - No Answer feature to an extension before using this feature. To register a forced call forward: Action Results 1. Listen for ringing. 2. Press the forced call forward The incoming call forwards to button. the registered extension. NOTE Either Call Forward - Busy/No Answer or Call Forward - Busy must be registered to your extension before this feature can be activated.

The Call Forward - No Answer feature lets you forward all calls to another extension or an outside destination if you do not answer your telephone within a certain time. To forward all calls to another extension if you do not answer within a certain time: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - no The following message answer registration code displays: __________. FORWARD NANS 3. Dial the extension number or You hear service tone. The outside number (including the following message displays: code for an outside line) where you want to forward your calls. ACCEPTED 4. Hang up. To cancel Call Forward - No Answer: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - no You hear service tone. The answer cancellation code following message displays: _________. CANCELED 3. Hang up.

NOTES 1. Registration and cancellation of Call Forward - No Answer apply to your extension's prime line even if these features are registered or canceled by another line on your telephone. 2. Twelve seconds (3 to 4 rings) is the standard ringing time before the call automatically forwards. 3. If a user receives a call waiting tone while on a call and the call waiting is not answered, the waiting call will forward to the Call Forward - No Answer destination.

This service protects the user from having the Call Forward feature misused. A password must be defined before this procedure is used. FEATURE BUTTON Action Results 1. Lift the handset or press You hear dial tone. SPEAKER. 2. Press the call forward The following message button. displays: FORWARD ALL CALLS 3. Dial the extension number You hear dial tone. The where you want your calls following message displays: forwarded. ENTER PASSWORD 4. Enter your password. You hear service tone. The following messages display: PASSWORD NO. ENTER PASSWORD EXTENSION NO. NAME FORWARD ALL CALLS The call forward lamp goes on. If the password is not authorized, you hear reorder tone and the message INVALID displays. 5. Hang up.

To cancel Call Forward - All Calls: Action Results 1. Lift the handset or press You hear dial tone. SPEAKER. 2. Press the call forward The following message button. displays: ENTER PASSWORD 3. Enter your password. You hear service tone. The call forward lamp goes off. The following message displays: CANCELED If the password is not authorized, you hear reorder tone and the message INVALID displays. 4. Hang up. FEATURE CODE To forward incoming calls to another extension using Call Forward All Calls, Busy/No Answer or No Answer: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward The following message registration code _______. displays: FORWARD ALL CALLS or FORWARD BUSY/NANS or FORWARD NANS

Action Results 3. Dial the extension number where You hear dial tone. The you want your calls forwarded. following message displays: ENTER PASSWORD 4. Enter your password. You hear service tone. The following messages display: PASSWORD NO. ENTER PASSWORD EXTENSION NO. NAME FORWARD ALL CALLS OR EXTENSION NO. NAME ACCEPTED If the password is not authorized, you hear reorder tone and the message INVALID displays. 5. Hang up.

To cancel Call Forward All Calls, Busy/No Answer or No Answer: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward You hear dial tone. The cancellation code _______. following message displays: ENTER PASSWORD 3. Enter your password. You hear service tone. The following message displays: CANCELED If the password is not authorized, you hear reorder tone and the message INVALID displays. 4. Hang up.

Using a password with the Call Forward - Follow Me feature prevents this feature from being misused. A password must be defined before this procedure is used. To register Call Forward - Follow Me from another extension: Action Results 1. Lift the handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - The following message follow me registration code displays: _________. FORWARD ALL CALLS 3. Dial your extension number. You hear dial tone. The following message displays: ENTER PASSWORD 4. Enter your password. You hear service tone. The following messages display: PASSWORD NO. ENTER PASSWORD EXTENSION NO. NAME FORWARD ALL CALLS If the password is not authorized, you hear reorder tone and the message INVALID displays. 5. Hang up.

To cancel Call Forward - Follow Me from another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER at the extension where forwarded calls are being received. 2. Dial the call forward - You hear dial tone. follow me cancellation code The following message ______ and your extension displays: number. ENTER PASSWORD 3. Enter your password. You hear service tone. The following message displays: CANCELED If the password is not authorized, you hear reorder tone and the message INVALID displays. 4. Hang up.

To cancel Call Forward - Follow Me at your extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call forward - all You hear dial tone. The call cancellation code ______. following message displays: ENTER PASSWORD 3. Enter your password. You hear service tone. The following message displays: CANCELED If the password is not authorized, you hear reorder tone and the message INVALID displays. 4. Hang up.

an ongoing telephone call on hold. The extension is then free to handle other calls. The call on hold can be picked up from any other extension (unlike the “Hold” feature). When a call is on hold for longer than the predefined period, it recalls to the holding extension. The holding call is routed to the attendant console if the recalled extension is busy. In Night mode, the holding call remains on hold until the extension is available or the call is picked up from another extension. FEATURE BUTTON To place a call on hold from your extension: Action Results 1. Ask the party to wait and remain on the line. 2. Press the call hold button. You hear service tone. The call hold lamp goes on. 3. Hang up. To pick up a call on hold from your extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the call hold button. The call hold lamp goes off and you are connected to the call.

To pick up a call from another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the call hold button. 3. Dial the extension where the You are connected with call is holding. the call. FEATURE CODE To place a call on hold from your extension: Action Results 1. Remain on the line. 2. Press the FLASH button. You hear recall dial tone. 3. Dial the call hold code You hear service tone. ________. 4. Hang up. To pick up a call on hold from your extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call hold local You are connected with the retrieve code ________. call.

To pick up a call on hold from another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call hold remote retrieve code ________. 3. Dial the extension number You are connected with the where the call is holding. call.

parking position so that additional calls can be made or received at your extension. You can park as many calls as you want, but only one call may be parked per parking position number. You can pick up the call from your own extension or from another extension. FEATURE BUTTON To place a call in a parking position: Action Results 1. Ask the caller to wait and remain on the line. 2. Press the PARK button. The PARK lamp flashes. 3. Dial a parking position You hear service tone. The number. PARK lamp lights steadily. NOTES 4. Hang up. The PARK lamp goes off. To pick up a parked call from your extension or a different extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the PARK button. The PARK lamp flashes. 1. If a time out occurs before you dial a parking position, you will hear reorder tone. Press the PARK button to reconnect to the call. 2. See your System Administrator for available parking position numbers.

Action Results 3. Dial the same parking You are connected with the position number that you call. The PARK lamp goes off. used to park the call. FEATURE CODE To place a call in a parking position: Action Results 1. Ask the caller to wait and remain on the line. 2. Press the FLASH button. You hear recall dial tone. 3. Dial the call/park retrieval code _________. 4. Dial a parking position You hear service tone. number. 5. Hang up. To pick up a parked call from your extension or a different extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call park/retrieval code _________ . 3. Dial the same parking position You are connected with the number that you used to park call. the call.

NOTES 1. You can park the call for a predetermined time (normally three minutes) before your extension is recalled. If your extension is busy at the time it is recalled, the call is routed to the attendant (day mode operation). In night mode, the call remains parked until your extension is available or the call is retrieved from another extension. 2. You can park any number of calls at one time by assigning different parking position numbers. 3. You can make or retrieve code calls with calls parked.

another extension within your preprogrammed pick-up group. FEATURE BUTTON Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the call pick-up You are connected with the button. incoming call. FEATURE CODE Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the call pick-up You are connected with the code ________. incoming call.

The Call Pick-Up - Directed feature lets you answer a call for any ringing extension. FEATURE BUTTON To answer any ringing extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the directed call The directed call pick-up pick-up button. lamp goes on. 3. Dial the ringing extension's You are connected with the number. incoming call. The directed call pick-up lamp goes off. FEATURE CODE To answer any ringing extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the directed call pick-up code ________. 3. Dial the ringing extension's You are connected with the number. incoming call.

The Call Pick-Up - Multi-Group feature gives your designated multi- group extension the ability to answer a call in your subgroup. FEATURE BUTTON Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the multi-group call The multi-group call pick-up pick-up button. lamp goes on. 3. Dial the subgroup number (0-9). You are connected with the incoming call. The multi- group call pick-up lamp goes off. FEATURE CODE Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the multi-group call pick-up code ________. 3. Dial the subgroup number (0-9). You are connected with the incoming call.

The Call Transfer (to an attendant) feature provides the user with the capability to pass a misdirected call to the attendant console. To transfer a misdirected call to the attendant console: Action Results 1. Ask the connected party to wait. 2. Press the FLASH button. You hear recall dial tone. The connected party is automatically placed on hold. 3. Dial 0 or the listed extension You hear ringback. for the attendant console. 4. Announce the call when the attendant answers. 5. Hang up. The call is transferred.

The Call Transfer (to another extension) feature lets you pass a call to another extension. To transfer the call to another extension: Action Results 1. Ask the connected party to wait. 2. Press the FLASH You hear recall dial tone. button. The connected party is automatically placed on hold. 3. Dial the extension number You hear ringback tone. where you want the call transferred. 4. Announce the call when the called party answers and hang up. OR Hang up without announcing the call. NOTES 1. Press the FLASH button to reconnect to the original party if the extension where you want the call transferred does not answer or is busy. 2. You are automatically reconnected with the original party if the extension where the call is transferred answers and then hangs up. 3. If the extension you have called is Call Forwarded to a voice mail system, contact your System Administrator for instructions on releasing the call to return to the original party. 4. If the called party does not answer, your extension will be recalled.

The Call Transfer (to an outside party) feature lets you pass a call on your extension to an outside party if your system is programmed to allow this feature. To transfer a call to an outside party: Action Results 1. Ask the connected party to wait. 2. Press the FLASH button. You hear recall dial tone. The connected party is automatically placed on hold. 3. Dial the code _______ for an outside line and the outside number. OR Dial the speed calling You hear ringback. code _______. 4. Announce the call when the outside party answers. 5. Hang up. The call transfers. NOTES 1. If the party does not answer or is busy, press the FLASH button and listen for service tone. You will return to the original call in four seconds. 2. You can also provide an unannounced transfer by simply hanging up once the called number begins ringing. 3. If the extension you have called is Call Forwarded to a voice mail system, contact your System Administrator for instructions on releasing the call to return to the original party. 4. If the called party does not answer, your extension will be recalled.

Same Line Appearance) This Call Transfer feature lets you pass a call to a Single Line Telephone (SLT) that shares the same non-prime line appearance. To transfer a call to an SLT: Action Results 1. Ask the party to wait. 2. Press the FLASH You hear recall dial tone. button. The party is automatically placed on hold. 3. Press the line button whose You hear ringback tone. lamp is flashing in the I-USE pattern (see Table 5). 4. Announce the call when the party answers. OR 1. Ask the party to wait. 2. Press the FLASH You hear recall dial tone. button. The party is automatically placed on hold. 3. Dial the SLT's extension You hear ringback. number.

Same Line Appearance) (Cont'd) NOTES 1. Press the FLASH button to reconnect with the original extension if the SLT is busy or does not answer. 2. You are able to release the transfer call once you hear the dialed extension ringing. The system calls you back if the SLT does not answer. 3. If the extension you have called is Call Forwarded to a voice mail system, contact your System Administrator for instructions on releasing the call to return to the original party.

The Call Waiting - Answer/Alternate/Transfer feature lets you know that a call is waiting while you are on a call. You hear a two burst (call waiting) tone to indicate that a third party (the call waiting) has camped-on to your line. This feature lets you do one of the following: • Complete your existing call and hang up. • Place your existing call on hold and answer the waiting call. • Alternate between the original and the waiting call. • Transfer the connected party and return to the call on hold. FEATURE BUTTON To answer the Call Waiting and keep the original call on hold: Action Results 1. Ask the connected party to wait. 2. Press the FLASH button. You connect to the camped-on party. Your original call is automatically placed on hold. 3. Complete the call and hang up. The waiting call automatically rings your telephone. To alternate between the original and the waiting call: Action Results 1. Ask the connected party to wait. 2. Press the call waiting/return or You connect with the FLASH button instead of hanging up. original or the waiting call. NOTES 1. If the called party does not answer or is busy, press the FLASH button twice. 2. Pressing the FLASH button to alternate between calls is a feature set on a system-wide basis.

FEATURE CODE To answer the Call Waiting and keep the original call on hold: Action Results 1. Ask the connected party to wait. 2. Press the FLASH button. You connect to the camped-on party. Your original call is automatically placed on hold. 3. Complete the call and hang up. The waiting call automatically rings your telephone. To alternate between the original and the waiting call: Action Results 1. Ask the connected party to wait. 2. Press the FLASH button The connected party is instead of hanging up. automatically placed on hold. You are connected to the OR original or waiting call. Press the call waiting/return You hear recall dial tone. button instead of hanging up. The connected party is automatically placed on hold. 3. Dial the call waiting/return You are connected to the code _________. original or the waiting call. NOTES 1. You are automatically reconnected to the party on hold when you finish with the first call. 2. Pressing the FLASH button to alternate between calls is a feature set on a system-wide basis.

To transfer a connected call and return to the original call on hold: Action Results 1. Ask the connected party to wait. 2. Press the FLASH button. You hear recall dial tone. The connected party is automatically placed on hold. 3. Dial the extension number where you want the call transferred. OR Dial the code ________ for an outside line and the outside number. 4. Announce the call when the destination answers. 5. Press the FLASH button. The call transfers and you automatically reconnect with the original call on hold. NOTES 1. Press the FLASH button to return to the original call if the extension to where you are transferring the call does not answer or is busy. 2. If Call Forward - No Answer is programmed for your extension, an unanswered call waiting will forward to the destination set for Call Forward - No Answer. 3. The Call Waiting - Transfer feature cannot be used if the system has been programmed to allow the FLASH button to be used for alternating between calls.

automatic callback to your extension when the busy extension or outside line is available. You can send a call waiting tone to a busy extension if you wait on the line. You can continue to use your extension for additional calls while you are in the camp-on mode. To camp-on to a busy extension or outside line: Action Results 1. Remain on the line. You hear distinctive busy tone. 2. Press the CAMP-ON You hear service tone. The button. CAMP-ON lamp goes on. 3. Hang up and continue to You hear the camp-on use your extension as callback ring when the busy needed. extension or outside line is available. OR Wait on the line until service The busy extension gets a tone ends and the call is call waiting tone. When a answered. camp-on is made to an outside line, the number is automatically redialed when an outside line becomes available. 4. Answer the call. The CAMP-ON lamp goes off.

Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the CAMP-ON You hear service tone. The button. CAMP-ON lamp goes off. 3. Hang up. To register camp-on to a busy AAR/ARS route: Action Results • Remain on the line. You automatically camp-on the AAR/ARS route. OR Press the CAMP-ON You are camped-on the button. AAR/ARS route. NOTES 1. When you camp-on to an extension, your extension receives the camp-on callback ring once the called extension is available. The extension you camp-on to rings when you pick up the handset or press SPEAKER. 2. The outside number you camp-on to is automatically redialed when your system uses Automatic Route Selection (ARS). 3. You get dial tone if you camp-on to an outside number and your system does not use Automatic Route Selection. Dial the desired number. 4. You can register only one camp-on at a time. 5. Registration and cancellation of a camp-on apply to your extension's prime line even if the feature has been registered or canceled by another line on your telephone. 6. If you do not answer the camp-on callback ring within a specified interval, the ringing stops and the camp-on is canceled.

answer a call. The signal repeats as long as you remain on the line or until the paged person answers. This feature also lets the paged party answer the code call from any extension. To place a Code Call: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the code call registration code ______ and the zone number. 3. Dial the two-digit called party code. 4. Remain on the line. You hear the code call equipment (typically a chime or a bell). NOTE To answer a Code Call (when you hear the Code Call chime or bell): Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the code call answer You are connected with the code _______ and the zone paging party. number. You must remain on the line to let the called party answer. When the code call is answered, you are connected with the party.

temporary hold in order to consult with another party. To place a party on Consultation Hold: Action Results 1. While on a call, press the The party is on hold. You hear FLASH button. dial tone. 2. Dial the extension number You hear ringing. you wish to consult. 3. When the called party answers, begin speaking to the called party. NOTE To disconnect from a Consultation Hold and return to the original caller, refer to the Consultation Hold - Release feature.

The use of pre-programmed buttons, RETK (Return to Talk) and REDL (Return to Dial), allows the user to return to the original caller after placing a Consultation Hold without initiating a three-way conference. To return to the original caller after consulting another party, misdialing, receiving a busy or reorder tone: Action Results 1. After a Consultation Hold has been placed, press the retk button. 2. Begin talking to the caller. To return to dialing: Action Results • Press the redl button. You hear dial tone. NOTE This feature cannot be used when a caller’s extension is in service (for example, during an Eight-Way Conference).

The Data Secure - Selective feature prevents interruptions by call processing tones, busy overrides, and break-ins during a telephone connection. This feature can be used during a conversation but has more use in the Data Transmission mode where it is used to prevent the corruption of transmitted data. This feature is in effect for one call only. The procedure must be repeated for each successive call. To register the Data Secure - Selective feature: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the data secure - You hear dial tone. selective code ______. 3. Dial the extension number. OR Dial the code _______ for an outside line and the outside number. NOTES 1. Data security automatically cancels when your call ends. 2. You hear reorder tone if an incorrect code is entered. 3. Data security remains in effect until you receive the callback from a busy line (if camp-on to a busy outside line or extension has been registered). You cannot use this feature on another call until you receive the callback.

access from an extension. This feature can be used only when there is no Attendant Console in the system tenant. To change the mode to Night mode: Action Results 1. Lift handset or press SPEAKER. You hear dial tone. 2. Dial the night mode code You hear service tone. _____. 3. Hang up. To change the mode to Day mode: Action Results 1. Lift handset or press SPEAKER. You hear dial tone. 2. Dial the day mode code You hear service tone. _____. 3. Hang up. NOTES 1. If the Day/Night button is assigned to the DT, the lamp will display while the station is in Night Mode. 2. Changing to the Night Mode while in Night Mode or changing to the Day Mode while in Day Mode is acceptable

The Dial Intercom Line (Private) feature lets you access a private intercom line within your own intercom group. One of the following methods will be used with your system. To place a call to a private intercom line with Auto Answer: Action Results • Press the private intercom You hear service tone for four button. seconds and connection is made. To place a call to a private intercom line with Auto Answer using the Voice Call button: 1. Press the private intercom You hear ringback tone. button. 2. Wait for the call to be answered. The call will be answered manually. OR Press the voice call button. The voice call lamp lights and goes out. Service tone is heard and connection is made. No action is required by the called party. NOTE Contact your System Administrator for the proper method to be used with your system.

The Dial Intercom Line (1- or 2-digit) feature lets you access an intercom line that uses a one or two-digit numbering plan. One of the following methods will be used with your system. To place a call to an intercom line using a 1- or 2-digit number with Auto Answer: Action Results 1. Press the intercom button. You hear dial tone. 2. Dial the one or two-digit The voice call lamp lights and intercom number. goes out. Service tone is heard and connection is made. No action is required by the called party. To place a call to an intercom line using a 1- or 2-digit number with Auto Answer and Voice Call: Action Results 1. Press the intercom button. 2. Dial the one or two-digit You hear ringback tone. intercom number. 3. Wait for the call to be answered. The call will be answered manually. OR Press the voice call button. The voice call lamp lights and goes out. Service tone is heard and connection is made. No action is required by the called party. NOTE Contact your System Administrator for the proper method to be used with your system.

The Dictation Machine Access feature lets you access dictation equipment. Your dialpad is used to: • Activate record. • Playback. • Rewind. • Use other dictation machine features after you connect with the dictation machine. To access a Dictation Machine: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the specific dictation machine's code _______. OR Dial the dictation machine's You hear ringback or dial extension number. tone. 3. Hang up after you finish recording or listening to the recorded message. NOTES 1. A touch tone phone is needed to control the dictation machine (for an extension-ended call). 2. If the dictation machine is assigned an extension number, you will hear ringing until the call is answered. 3. If the dictation machine is assigned an outside line, the call will connect without hearing a tone.

The Direct Outward Dialing feature lets you use your telephone to place a call on an outside line without the assistance of the attendant. You must have the following outside access privileges: • Central Office (CO) - lets you access a public telephone network. • Foreign Exchange (FX) - lets you access a number in another calling area the same way you access a number in your own area. • WATS (Wide Area Telephone Service) - lets you use your organization's WATS lines. • Tie - lets you directly call another facility within your organization. To register Direct Outward Dialing: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial one of the following outside line codes: • CO: _______ • FX: _______ • WATS: _______ • Tie: _______ You hear dial tone. 3. Dial the number. NOTE You hear distinctive busy tone if all outside lines are busy. You can manually camp-on the outside line.

a person’s name and associated directory number into the local directory book database of the Digital Telephone. Calls can be made directly to the destination using the information set in the Directory Book. Up to 50 name and number entries can be registered. This feature is available with display models of the Digital Telephone only. To register an entry in Directory Book: Action Results 1. Press the RG TONE button to access Directory mode. 2. Press the HOLD button to select between the alpha or numeric character modes. Press once for the numeric character mode. Press a second time to access the alpha character mode. Sample numeric character mode: Sample alpha character mode: 3. Enter a name in the alpha charac- ter mode. Use the dialpad to enter the associated letters. Each num- ber on the keypad will display first upper case, then lower case let- ters. Up to 10 characters can be entered. You view the name as it is entered: NOTE 4. After the name has been entered, press the MIC-OFF button. If no name is to be entered, press MIC- OFF at the alpha character prompt. _ Enter name to dial _ Enter name David Enter name If the same button must be used twice in a row, press the ’#’ button at the bottom of the keypad to advance to the next entry. Use the CAMP-ON button to backspace.

To register an entry in Directory Book (Cont’d): To make a call using Directory Book (searching by name): Action Results 5. Enter the directory number for the name. Up to 30 digits may be entered. 6. When complete, press the MIC- OFF button. The message displays indicating the location number, ’xxx’, in the directory database. 7. Press the RG TONE button twice to exit Directory Book and return to normal telephone operation. To continue Directory Book, do not press RG TONE and repeat from step 3. Action Results 1. Press the RG TONE button to access Directory mode. You see: 2. Press the HOLD button to select the alpha character mode. You see: 3. Enter the first letter or two of the name you are searching. You can also scroll using the up or down arrows on the RG TONE button. You see: 0123456789 Enter telephone number SET COMPLETE REST XXX _ Enter name to dial _ Enter name Da Enter name

To make a call using Directory Book (searching by name) (Cont’d): To correct an entry in Directory Book: Action Results 4. Press the RG TONE button to dis- play the search. The name that matches with the combination of characters entered displays. When the down arrow on the RG TONE button is pressed, the searched data is displayed in alphabetical order. You see: If there is no result for the search, you see: 5. When the target name is displayed, go off-hook or press SPEAKER. The call is placed and ringing for the destination is heard. If you do not wish to place the call, press RG TONE to exit Directory Book. Action Results 1. Display the directory data to be corrected by searching or scrolling for the name. You see the entry displayed: 2. Press the HOLD button to select the alpha character mode. You see the name displayed: 3. Press the # (forward) or * (back- ward) keys on the dialpad to the character to be corrected. 4. Enter the correct character(s). David 0123456789 DATA NOTHING David 0123456789 David Enter name

To correct an entry in Directory Book (Cont’d): NOTES To delete an entry in Directory Book: Action Results 4. Re-enter the characters correctly and press the MIC-OFF button. You see: Action Results 1. Display the directory data to be corrected by searching or scrolling for the name. You see the entry displayed: 2. Press the MIC-OFF button and then the CAMP-ON button immediately after. The following message displays: 3. To delete the entry, press 1. The following message displays: 4. To keep the entry, press 0. The following message displays: 5. You are returned to the directory. 1. You can press the CAMP-ON button to delete spaces up to the character to be deleted. 2. If you want to delete the entire entry, hold the CAMP-ON button down until all entries are cleared. SET COMPLETE REST XXX David 0123456789 DELETE? YES(1)/NO(0) DELETE COMPLETE DELETE CANCELD

NOTES 1. The Directory Book feature is available only when the Digital Telephone is on-hook. 2. A user can answer a call while in the Directory Book mode.

INFORMATION The Display of Non-Prime Line Ringing Call Information feature provides displaying ringing call information on the LCD display when a call is terminated to the non-prime line. FEATURE BUTTON To display the ringing call information on non-prime: Action Results 1. No action is required. The ringing call information is automatically displayed by the system. To clear the ringing call information and redisplay the previous information: Action Results 1. Press the refresh button. You can see the previous information on the LCD screen. NOTES 1. If you are in idle status, the ringing call information is automatically cleared and returns to the calendar display after the call is answered by another user (as in Call Pick-Up) or after the call is abandoned. 2. If you are in busy status, the ringing call information is still displayed even after the call is answered by the other user or after the call is abandoned. To clear the display, you must press the refresh button or go on-hook to disconnect the current call.

The Do Not Disturb (DND) feature denies a caller access to your extension. This feature displays DO NOT DISTURB if the caller's telephone has a display. All internal callers hear DND tone. Outside callers will hear reorder (fast busy) tone. FEATURE BUTTON To register a Do Not Disturb to your extension: Action Results • Press the DND button. The DND lamp lights steadily. To cancel a registered Do Not Disturb: Action Results • Press the DND button. The DND lamp goes off. FEATURE CODE To register Do Not Disturb to your extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the DND registration You hear service tone. code _______. 3. Hang up.

To cancel a registered Do Not Disturb: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the DND cancellation You hear service tone. code ______. 3. Hang up. NOTES 1. You hear distinctive busy tone if all outside lines are busy. You can manually camp-on to the outside line. 2. Registration and cancellation of Do Not Disturb apply to your extension's prime line, even if the feature has been registered or canceled on another line on your telephone.

The Do Not Disturb - Advisory Message feature registers an advisory message to a caller's display telephone. The default message is 00 DO NOT DISTURB if no other message selection is made. A calling party without a display telephone hears the DND tone only. To register a DND - Advisory Message: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the DND button. The DND lamp flashes. OR Dial the DND registration You hear recall dial tone. code ______.

Action Results 3. Dial one of the following preprogrammed advisory message numbers (00-09): OR Dial a predetermined customized message using numbers 10-29. You hear service tone. 4. Hang up. The DND lamp goes on. NOTE 00 DO NOT DISTURB 01 PLEASE CALL LATER 02 OUT OF OFFICE 03 GONE FOR THE DAY 04 BACK IN TOMORROW 05 ON VACATION 06 BE BACK SOON 07 IN A MEETING 08 OUT TO LUNCH 09 OUT OF TOWN Customized messages (10-29) are set up by the System Administrator.

To change an advisory message: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the DND button. The DND lamp goes on. OR Dial the DND registration You hear recall dial tone. code _______. 3. Dial the new advisory You hear service tone and message number. the DND lamp goes on. 4. Hang up. To cancel a registered advisory message: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the DND button. The DND lamp goes out. OR Dial the DND cancellation You hear service tone and code _______. the DND lamp goes out. 3. Hang up.

FROM ANOTHER EXTENSION The Do Not Disturb from Another Extension feature registers DND to a specific extension number from another extension. To register Do Not Disturb from another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the DND registration from another extension code _______. 3. Dial the extension number You hear service tone. where you want to register Do Not Disturb. 4. Hang up. To cancel DND from another extension: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Dial the DND cancellation from another extension code ______. 3. Dial the extension number from which you want to cancel Do Not Disturb. 4. Hang up.

The Do Not Disturb Override feature rings through a registered DND at the extension you are calling. You hear reorder tone if this feature is not available to your extension's class of service (COS). FEATURE BUTTON To register a DND Override: Action Results 1. Dial an extension where You hear DND tone. DND is registered. 2. Press the DND - override You hear ringback. button. 3. Wait for the extension to answer. FEATURE CODE To register a DND Override: Action Results 1. Dial an extension where You hear DND tone. DND is registered. 2. Press the FLASH button. You hear recall dial tone. 3. Dial the DND override code You hear ringback. _______. 4. Wait for the extension to answer.

The Do Not Disturb - Selective Exemption feature lets you exempt selected extensions from your extension's registered DND. These extensions can call you if you register DND. You can register as many as ten exempted extensions, even before you have registered the Do Not Disturb feature. FEATURE BUTTON To register the exempted extension's directory number: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the DND - selective You hear recall dial tone. exemption button. 3. Dial the exempted You hear service tone. extension's number. NOTE 4. Hang up. The DND - selective exemption lamp goes on. To cancel the DND - Selective Exemption: Action Results 1. Lift handset or press You hear dial tone. SPEAKER. 2. Press the DND - selective You hear service tone. exemption button. 3. Hang up. The DND - selective exemption lamp goes off. Repeat step 3 for each extension you want exempted from your registered DND.