Futiro Luna Operation & User’s Manual

1. Introduction ............................................................................................................ 3 1.1 Overview .......................................................................................................... 3 1.2 System Requirements ...................................................................................... 3 1.3 Features ........................................................................................................... 4 2. Installing your Futiro USB Handset ..................................................................... 5 2.1 Installing on Windows (Vista / XP / 2000) ......................................................... 5 2.2 Installing on Mac OS X ................................................................................... 13 3. Installing VoIP software on your computer ....................................................... 17 3.1 Installing VoIP software from CD .................................................................... 17 4. Using your Futiro USB Handset ......................................................................... 18 4.1 Using your Futiro Luna ................................................................................... 19 4.1.1 Luna Key functions ...................................................................................... 21 4.2 Using your Futiro Terra .................................................................................. 22 4.2.1 Terra Key functions ..................................................................................... 23 4.3 Using your Futiro Solo .................................................................................... 24 4.3.1 Solo Key functions ....................................................................................... 25 5. Troubleshooting .................................................................................................. 26

Handset. 1.1 Overview Package Contents: • Futiro USB handset - Luna, Terra or Solo. • Futiro Quick Start Guide. • Futiro software CD which includes : o Futiro software to allow your handset to interact with Voice over IP (VoIP) applications. o Futiro phone user manual in PDF format. o Adobe Acrobat Reader 1.2 System Requirements Windows (Vista / XP / 2000) Mac OS X v10.4.8 (Tiger) or later. • Minimum 1 GHz CPU or faster. • Minimum 256 MB RAM. • Minimum 10Mb of free space on your hard drive. • 1 x USB 1.1/2.0. • Broadband Internet Connection. • Intel / G4 800 MHz CPU or faster • Minimum 512 MB RAM • Minimum 10Mb of free space on your hard drive. • 1 x USB 1.1/2.0. • Broadband Internet Connection.

• USB 1.1/2.0 compatible. • USB bus powered. • Make/Receive VoIP calls. • VoIP software integration: Skype, Windows Live Messenger, Google Talk, Microsoft Office Communicator, Cisco IP Communicator, iChat, eyeBeam, SJphone, Vonage, MagicJack, Gizmo. • Adjustable in-call volume control. • Unique Free Standing Design on Luna and Terra models. • Stretchable cord on Luna and Terra models (up to approx 3 metres). • Unique patented cable management system on Solo model. • Hands-free and Speed-dial functionality on Luna model. • Omni-directional microphone with 60dB S/N Ratio and -43dB +/- 2dB sensitivity. • Speaker with a frequency range of F0-5.0 KHz

2.1 Installing on Windows (Vista / XP / 2000) Please follow these 8 easy steps to set up your Futiro handset. STEP 1 Please do not plug in your Futiro handset until prompted. Insert the Futiro CD into your computer and wait for the CD to run the installation menu (Figure 2.1). If the installation menu does not automatically appear then double click on My Computer and double click on your CD ROM drive. Figure 2.1 – Installation CD Menu On the Installation CD GUI, click Install Futiro Software.

http://www.futiro.com/downloads.asp. Note: In the event of autorun not working, open up My Computer on your machine, double-click on your CD-ROM drive. Open the Futiro Software folder, then the Windows folder. Open any VoIP application folder and double click the Futiro installer inside. STEP 2 Review the Futiro software license agreement (Figure 2.2) and Click I Agree to proceed. Figure 2.2 – License Agreement

The default install location is the local C:\ drive. If you wish to install the software in a different location, browse to that location using the browse button. To continue, click Install. Note: If a previous version of the Futiro software is already installed, you will be prompted to uninstall the previous version. Click Yes to uninstall (recommended), or No to overwrite the previous install. Figure 2.3 – Installation Folder Window

click OK (Figure 2.4). Figure 2.4 – Plug In Device

The Sound preferences dialog (Figure 2.5) will open automatically. If there is more than one device listed in the Playback list, select your soundcard as the default device. The default device is indicated with a green tick icon next to the speaker icon. Please ensure that Generic USB Audio Device is NOT set as the default device To set a device as the default device, first click its name in the list and then click the Set Default button. Click OK to continue. Figure 2.5 – Sound Preferences (Windows Vista)

It is recommended that Windows Vista users untick the Run the Futiro software box before clicking Finish. To run the Futiro software now, ensure that the box has been ticked and click Finish. Figure 2.6 – Installation Completed Window

corner of your screen in the system tray (Figure 2.7). At first it is red. When Futiro connects to your Voice over IP (VoIP) client (and your Futiro handset is plugged in) the icon will turn green. Figure 2.7 – Futiro System Tray Icon The Futiro software should now be running successfully. If in the future you need to stop the Futiro software running, just right click on the Futiro icon (Figure 2.7) and left click Exit (Figure 2.8). Figure 2.8 – Futiro Software Options The Futiro menu (Figure 2.8) will differ depending on the VoIP application you are using. Some of the common options are as follows: Autorun will automatically start the Futiro software when your computer starts. Clicking Mute Microphone will allow you to mute/unmute the Futiro handset’s microphone. Automatic Updates will check for a new version of the Futiro software on application startup. This feature requires connection to the internet. About... displays version information and technical support contact details.

Please ensure that Generic USB Audio Device is selected as the audio device for Audio Input, Audio Output and Ringing (optional). Congratulations! You are now ready to use your Futiro USB handset fully integrated with your chosen VoIP client. We hope you enjoy your Futiro experience.

Please follow these 6 easy steps to set up your Futiro USB handset. STEP 1 First, remove any previous version of the Futiro software by dragging the Futiro icon to Trash. Locate the Futiro disk image (Figure 2.9) for Mac OS X in the Futiro Software, Mac OS X subfolder on your CD-ROM (or download from www.futiro.com/downloads.asp). Double-click on the disk image file to mount the image. Figure 2.9 – Futiro Installer Package STEP 2 Locate the Futiro mounted disk image in Finder (Figure 2.10). Drag the Futiro icon over to the Applications folder. Figure 2.10 – Futiro disk image

You may be prompted to enter an administrative username and password (Figure 2.11). Enter these details and click OK. If you do not have these details, please contact your administrator. Figure 2.11 – Authentication Prompt STEP 4 To run the Futiro software, locate the Futiro icon in the Applications folder (Figure 2.12) and double-click on it. Figure 2.12 – Applications Folder

will be prompted (Figure 2.13) to enable it in System Preferences. Figure 2.13 – Enable Access Dialog Click OK and then select Enable access for assistive devices in the Universal Access preference pane (Figure 2.14). Figure 2.14 – Universal Access Preferences

menu bar. A popup menu will appear (Figure 2.15). Tick the Open at Login option. If Check for Updates is ticked, the Futiro application will automatically check online for the newest version on application startup. Figure 2.15 – Futiro Menu

In order to make your Futiro experience as enjoyable as possible we have provided select VoIP software with your Futiro handset. To install this software on your computer proceed to 3.1 Installing VoIP software from CD. Alternatively you can download newer versions of the VoIP software from your VoIP provider’s website. 3.1 Installing VoIP software from CD STEP 1 Click on Install VoIP Software on your software installation GUI (Figure 3.1). Figure 3.1 – Install VoIP Software from CD STEP 2 Select a VoIP application folder and run the installer by double clicking the executable file inside the folder. Once installation is complete, log in to your VoIP account and you may begin using the Futiro handset to make and receive VoIP calls.

When using your Futiro handset, please ensure you have read the previous chapters and have installed the Futiro software on your computer. If you are using your Futiro handset to call a landline or mobile phone, you may need to purchase credit from your VoIP service provider. Please contact your VoIP service provider for more information. Note: VoIP service providers are not a telephony replacement service and can therefore not be used to call emergency numbers. Use a landline or mobile phone to call emergency numbers. Before you start using your phone with you VoIP client please ensure: 1. Your VoIP client is running on your computer and you are logged on to your VoIP account. 2. Your Futiro software is running. (See Section 2)

Making a Call 1. Press the green to launch the VoIP client (if not already launched). 2. Use the scroll button to scroll up or down through your contacts and select the desired contact. 3. Press the green to call the selected contact. Calling a Landline or Mobile Phone 1. Press the green to launch the VoIP client (if not already launched). 2. Use the Numeric Keypad to dial the desired number (To put a ‘+’ at the start of the number hold down the 0 button ). 3. Press the green to call the number. Receiving a Call Press the green to answer the call. Placing a call on/off Hold Press during a call. Ending a Call Press the red to end the call. Closing the VoIP Application Press the red to close the VoIP client when not on call.

either before or during a call. You can leave the hands-free feature on if you wish. • To Clear a single dialled number/character - Press . • To Clear all dialled numbers/characters - Press for 3 seconds. • When on a call, press to mute the microphone. The LED Indicator The Futiro Luna contains a light emitting diode (LED) indicator. The LED indicates different states of the phone: LED Colour Phone Mode Off The handset is not plugged in. Red The handset is plugged in and on normal mode. Red Intermittent Plugged in and on a standard call. Green Plugged in and on hands-free mode. Green Intermittent Plugged in and on a hands-free call.

Making a Call 1. Press the green to launch the VoIP client (if not already launched). 2. Use the scroll buttons to scroll up or down through your contacts and select the desired contact. 3. Press the green to call the selected contact. Calling a Landline or Mobile Phone 1. Press the green to launch the VoIP client (if not already launched). 2. Enter the desired phone number using your computer’s keyboard. 3. Press the green to call the number. Receiving a Call Press the green to answer the call. Placing a call on/off Hold Press during a call. Ending a Call Press the red to end the call. Closing the VoIP Application Press the red to close the VoIP client when not on call.

Making a Call 1. Press the green to launch the VoIP client (if not already launched). 2. Use the scroll buttons to scroll up or down through your contacts and select the desired contact. 3. Press the green to call the selected contact. Calling a Landline or Mobile Phone 1. Press the green to launch the VoIP client (if not already launched). 2. Enter the desired phone number using your computer’s keyboard. 3. Press the green to call the number. Receiving a Call Press the green to answer the call. Placing a call on/off Hold Press during a call. Ending a Call Press the red to end the call. Closing the VoIP Application Press the red to close the VoIP client when not on call.

1. Windows Vista: Right-click the Futiro icon on the Desktop. Click on Properties and then on the Compatibility tab. Ensure that the Compatibility Mode box is ticked and that Windows XP (Service Pack 2) is selected in the listbox. Restart Windows. 2. Is the Futiro handset plugged in to a USB port? The Futiro handset needs to be plugged into a working powered USB port on your computer. 3. Is the LED on the phone on? (Luna Only) If not, there may be a problem with your USB port. If possible try a different USB port. 4. Is the VoIP application installed on your computer? Check your desktop and/or your program list to see if your selected VoIP client software is installed. If not, download and install the application from your provider’s website. 5. Have you logged into your VoIP account? Please sign in to your VoIP provider account before using your Futiro handset. 6. Is the Futiro software installed on your computer? Check your desktop and/or your program list to see if Futiro is installed. If not, refer to Chapter 2 Installing your Futiro USB Handset.

If the Futiro software is running you will see the Futiro icon on the system tray of your computer (Figure 2.7). You may need to click on << to show hidden icons. If the Futiro icon is not on the system tray, double click the Futiro icon on your desktop to run the software. 8. Is the Futiro icon in the System tray green? If not, ensure that your Futiro handset is plugged directly into your computer’s USB port and that your VoIP application is running and logged in. Skype Only: If not, double click on Skype and go to Tools -> Options -> Privacy -> Manage other programs access to Skype. Click on the FutiroForSkype.exe entry and click Remove then OK. The Skype access window (Figure 2.9) should appear, click on Allow this program to use Skype and click OK. Finally click Save to close the Skype options. Mac OS X: I cannot hear the ringtone / audio. In the Skype Preferences menu, click on the Audio icon, and ensure that Generic USB Audio Device is selected for Audio output, Audio Input & Ringing. In the iChat Preferences menu, click on the Video icon, and ensure that Generic USB Audio Device is selected for Microphone and Sound Output. All audio is being played through my Futiro handset. Windows: You may need to change your default audio device settings. Go to Start - > Settings -> Control Panel -> Sounds and Audio devices -> Audio tab, and ensure that your sound card is selected as the default device in the sound playback list. Do not select the USB Audio Device from this list, if possible. Mac OS X: Open System Preferences and click the Sound icon. Click on Output and then on Internal Speakers (or other soundcard / audio device). I am unable to call a landline or mobile phone. Your VoIP provider may not provide this functionality. Please check your provider’s website for more information.

Open up My Computer on your PC or laptop and double click on your CD ROM drive. The software installation menu will then be displayed. I am having problems installing my Futiro software. I have been getting messages about administrative rights and/or insufficient privileges. You may not have rights to install software on your computer; you need to log on to your computer as administrator. In business environments you may need to contact your local network administrator to do this. I am having problems installing the Futiro software on my Linux or UNIX Operating System. At the moment the Futiro software is not Linux or UNIX compatible, to check for updates on this situation visit www.futiro.com. I can’t hear anything on my phone and the volume is at max. Your handset’s mute button may be ticked. Go to Start -> Settings -> Control Panel -> Sounds and Audio devices and ensure Mute is not ticked. I seem to be having a problem with my Skype software. For Skype-related problems visit the Skype Technical FAQ at http://www.skype.com/help/faq/technical.html The Futiro CD will not work in my CD drive. The latest Futiro software and user manuals are available for download at www.futiro.com/downloads.asp.

Windows (Vista / XP / 2000) • To uninstall the Futiro software you must first stop it, to do so right click on the Futiro icon and left click Exit (Figure 2.8). • Go to Start -> Programs -> Futiro and select Uninstall from the application folder. • Finally on the uninstall screen click Uninstall then Close. Mac OS X • First click the Futiro icon in the system menu (Figure 2.15), then select Quit from the drop-down menu. • Remove the Futiro application from the Applications folder and place it in the Trash. For additional troubleshooting and software updates visit: www.futiro.com