SEKURE ITI UltraGard Owner's Manual

Section 1: Working with Your New Security System. . . . . . . . . . . . . . . . . . . . . 1 What You Need to Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What Your Security System Can Do. . . . . . . . . . . . . . . . . . . . 1 Automatic Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Heating & Air Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Sensor Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Courtesy Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 What Happens in an Emergency? . . . . . . . . . . . . . . . . . . . . . . 4 Using Your System When You’re Away. . . . . . . . . . . . . . . . . 4 What if There’s a System Problem? . . . . . . . . . . . . . . . . . . . . 5 Security System Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 What You Need to Know About This Manual . . . . . . . . . . . . 7 TOUCHPAD OPERATIONS . . . . . . . 11 Touchpad Overview . . . . . . . . . . . . . . . . 12 Section 2: Using the Touchpad for Emergencies. . 13 Using Panic Alarms: Police, Fire, and Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Sending a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Resetting Smoke Detectors . . . . . . . . . . . . . . . . . . . . . . . . 15 Preventing Accidental Alarms . . . . . . . . . . . . . . . . . . . . . . . . 16 Canceling Accidental Alarms. . . . . . . . . . . . . . . . . . . . . . . . . 17

Turning Security Protection On. . . . . . . . . . . . . . . . . . . . . . . 19 When You Stay In— Arming to Level 2-Stay . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 When You Go Away— Arming to Level 3-Away . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Arming with a Window or Door Open . . . . . . . . . . . . . . . . 24 Opening a Door or Window When Protection Is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Instant Arming with No Exit/Entry Delay Time. . . . . . . . . . 26 Turning Security Protection Off . . . . . . . . . . . . . . . . . . . . . . 27 Checking Your System Status . . . . . . . . . . . . . . . . . . . . . . . . 28 Section 4: Additional Touchpad Features . . . . . . . . 33 Setting and Changing Access Codes. . . . . . . . . . . . . . . . . . . . 33 Using the Energy Saver Feature. . . . . . . . . . . . . . . . . . . . . . . 36 Turning Energy Saver On and Off . . . . . . . . . . . . . . . . . . . 37 Setting Energy Saver Temperatures . . . . . . . . . . . . . . . . . . 37 Controlling Lights and Appliances . . . . . . . . . . . . . . . . . . . . 40 Individual Light and Appliance Control . . . . . . . . . . . . . . 41 Using the Quiet Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . 42 Using the Chime Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Adjusting the Touchpad Display Brightness. . . . . . . . . . . . . 45 The No Activity Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 The Touchpad Tamper Feature . . . . . . . . . . . . . . . . . . . . . . . 46 Opening and Closing Reports Feature. . . . . . . . . . . . . . . . . . 47 System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Automatic Test Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Manual Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Phone Overview. . . . . . . . . . . . . . . . . . . . 58 Using a Phone in Your Home. . . . . . . . . . . . . . . . . . . . . . . . . 58 Calling Your System from a Remote Phone. . . . . . . . . . . . . 58 With Answering Machine or Voice Mail . . . . . . . . . . . . . 58 No Answering Machine or Voice Mail . . . . . . . . . . . . . . . 59 Receiving a Call While Operating Your System . . . . . . . . . 59 Section 5: Using the Phone for Emergencies . . . . . 61 Using Panic Alarms: Police, Fire, and Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Sending a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Canceling a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Resetting Smoke Detectors . . . . . . . . . . . . . . . . . . . . . . . . 62 Preventing Accidental Alarms . . . . . . . . . . . . . . . . . . . . . . . . 63 Canceling Accidental Alarms. . . . . . . . . . . . . . . . . . . . . . . . . 63 Section 6: Basic Phone Operations. . . . . . . . . . . . . 65 Turning Security Protection On . . . . . . . . . . . . . . . . . . . . . . 65 When You Stay In— Arming to Level 2-Stay . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 When You Go Away— Arming to Level 3-Away . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Arming with a Window or Door Open . . . . . . . . . . . . . . . 66 Opening a Door or Window When Protection Is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Instant Arming with No Exit/Entry Delay Time . . . . . . . . . 67 Turning Security Protection Off . . . . . . . . . . . . . . . . . . . . . . 68 Checking Your System Status . . . . . . . . . . . . . . . . . . . . . . . . 69

Setting and Changing Access Codes. . . . . . . . . . . . . . . . . . . . 71 Using the Energy Saver Feature. . . . . . . . . . . . . . . . . . . . . . . 73 Turning Energy Saver On and Off . . . . . . . . . . . . . . . . . . . 73 Setting Energy Saver Temperatures . . . . . . . . . . . . . . . . . . 73 Controlling Lights and Appliances . . . . . . . . . . . . . . . . . . . . 74 Individual Light and Appliance Control . . . . . . . . . . . . . . 75 Using the Quiet Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . 75 Using the Chime Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 The No Activity Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 The Touchpad Tamper Feature . . . . . . . . . . . . . . . . . . . . . . . 77 Using Your Phone with Electronic Banking and Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Opening and Closing Reports Feature. . . . . . . . . . . . . . . . . . 78 System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Automatic Test Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Manual Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 KEYCHAIN OPERATIONS. . . . . . . . 87 Keychain Overview . . . . . . . . . . . . . . . . . 88 Section 8: Basic Keychain Operations. . . . . . . . . . . 89 Using Panic Alarms: Police, Silent, and Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Sending a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Canceling a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Turning Security Protection On. . . . . . . . . . . . . . . . . . . . . . . 90 Turning Security Protection Off . . . . . . . . . . . . . . . . . . . . . . 93 Using the Energy Saver Feature. . . . . . . . . . . . . . . . . . . . . . . 94 Turning Energy Saver On and Off . . . . . . . . . . . . . . . . . . . 95 Controlling Lights and Appliances . . . . . . . . . . . . . . . . . . . . 95

Section 9: Troubleshooting . . . . . . . . . . . . . . . . . . 100 Security System Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Silencing Trouble Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Troubleshooting Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 104 REFERENCES . . . . . . . . . . . . . . . . 107 Appendix A: Equipment Considerations. . . . . . . . . . 108 Appendix B: Touchpad Shortcuts . . . . 115 Appendix C: Planning for Emergencies . . . . . . . . . . . . . . . . . . 117 Emergency Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Floor Plan Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Your Floor Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . 121 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 FCC Notices . . . . . . . . . . . . . . . . . . . . . . 136

stalling a security system. Now it’s time to take the next step: Learning to use your system so it provides you with the best possible protection from intrusion, fire, furnace failure, and medical and other emergen- cies. Your security system offers a remarkably high level of protection. But high-level protection does not mean hard-to-use protection. In fact, us- ing your security system is as easy as using a microwave oven. Just take a little time to review the user material and familiarize yourself with the features and functions of your security system. These basic steps will help make learning and using your system more enjoyable: After you have completed these steps keep this manual handy in case you have any questions about using your security system. Note This is a UL Grade A (supervised) security system. Step 1 Watch your Owner’s Video. It’s a good idea for your family, neighbors, or others who will use the system to also watch this easy-to- follow instructional video. Step 2 Have your installer demonstrate how to use your security system and then watch as you practice using the system. Step 3 Take some time to read through this manual. Pay partic- ular attention to anything from the video or your install- er’s demonstration that raised a question in your mind. Some users find this manual most effective by reading it cover to cover. Others simply locate specific topics as needed in the Contents and/or Index.

Security System What You Need to Do You may have installed this security system simply to prevent break- ins and theft. However, your new security system can protect you and your home from many other emergencies. Plus, this security system lets you monitor and control conditions in your home or business even when you are away. As with any new relationship, life with your new security system may seem a bit awkward at first. To effectively use your security system, you need to develop a few simple habits: • Check for open doors and windows before leaving. • Remember to arm your system and then gather your things and exit before the exit delay time expires. • Remember to disarm your system within the entry delay time when you return. • Respond to beeps, light indicators, and voice announcements from your system, which may indicate some kind of problem. You will quickly become aware of the benefits these few simple habits will bring you and will incorporate your security system seamlessly into your everyday life. What Your Security System Can Do Your security system provides several options for creating the security and control environment you need in your home. How you use the sys- tem is up to you. Regardless of the features you choose, you will find that your security system dramatically enhances your lifestyle. Here are just a few of the ways you can use the features of your secu- rity system. Special Note: Some features of this security system are optional and are available from your security consultant.

them into wireless devices called lamp modules. For example, the sys- tem turns selected lights on when you enter, allowing you to see your way to the telephone or touchpad to disarm the system. After you arm your system, selected lights remain on for awhile and then automati- cally turn off after 5 minutes. During a fire, selected lights turn on and stay on to help you safely exit. During an intrusion, lights flash to scare off the intruder and draw attention from the outside. Heating & Air Control If you have installed the energy saver feature, you can monitor and control the temperature of your home. For example, using a touch-tone telephone, you can call your system and adjust the temperature before you leave work. By the time you arrive home, your house will be at a comfortable temperature. You can also set high and low temperature limits. If your heating or air conditioning unit malfunctions while you are away, your security system notifies the central station when the temperature has reached either limit, before pipes freeze or pets are harmed by extreme heat. You can call to check the temperature of your home or even your lake cabin when you aren’t there to make sure the temperature is where you want it. Sensor Groups The sensors in your system make up different “groups,” and various sensor groups react differently depending on how they are pro- grammed. Certain sensors automatically trigger a call to the central monitoring station immediately after being set off, or “tripped.” Other sensors trigger a call to the central monitoring station only after being tripped twice within a certain time period. Some sensors react silently and other sensors allow you to set entry and exit delays. And, there are “local-only” sensors that sound sirens at your home, but do not send a call for help. Following are some of the useful ways you can use vari- ous sensor groups in your home. Monitor “Off-Limits” Areas of Your Home Many areas in your home can be hazardous to children. Using local- only sensors, you can monitor certain areas such as liquor, gun, and medicine cabinets and even your swimming pool. If the pool gate or monitored cabinet door is opened, a siren beeps. The beeping stops when the gate or door is closed. You can also use this sensor group to alert you to cars approaching your home from the driveway, to monitor

doorbell. Protect Private Business Information You can control accessibility to private documents or money drawers. For example, sensors could be set to beep any time the safe door is opened during business hours. You can also assign up to 16 different system access codes to users. Then, if you choose to receive opening and closing reports from your central monitoring station, you can check employee arming and disarming procedures. If your system is not properly armed, you can be called. And, if normal opening proce- dures aren’t followed, the police can be sent. If your home has a security gate covering the front door and windows, you may choose to put a sensor on the gate to sound a local siren if someone shakes the gate to scare them away but not to call the central station. If the intruder continues to break in, other sensors protecting the front door and windows would call the central monitoring station. Set Doors/Windows for Entry/Exit Entry and exit door sensors can be set to one of three delays, depending on how accessible your doors are to your touch-tone telephone or touchpad. The delays should be set to give you enough time to get in and out of your house, but not allow an intruder to sneak in behind you. You may want a short delay on the door leading from the garage to the house and a little longer delay on the overhead garage door. You can have an even longer delay on the driveway gate. Door/window sensors can also be bypassed, so you can arm the rest of your system and leave an open second-floor window unarmed. Courtesy Features The buttons on your hardwire touchpads light up when you first push a button and stay on for 15 seconds after the last button is pushed. This makes it easy to correctly operate your system, even in a dimly lit en- trance area. You can control the brightness of the display and dim the light to darken a touchpad in a bedroom while someone is sleeping. You can also operate your system in the “quiet mode.” With this op- tion on, you can arm or disarm your system quietly and not disturb oth- ers.

Your security has three fixed panic alarms—police, fire, and auxilia- ry—that call for help immediately. They are activated by pressing the appropriate button. Even very young children can learn how to quickly send for emergency help. Police and firefighters will know the exact location and nature of the emergency. When an alarm is triggered, several combinations of very loud exterior and interior sirens sound and a very realistic voice calls out one of sev- eral messages, for example, Fire or Intrusion. Your security system can also monitor the normal activity in your home and call for help automatically if normal activities are not detect- ed. For example, if someone falls and can’t move, the system notices that normal activities, such as placing outgoing calls or opening doors and windows, have not occurred for a certain length of time. Your sys- tem sounds a low-volume siren for 5 minutes to let you know there may be a problem. If all is well, you can stop the siren by disarming your system. If nobody disarms the system during the 5 minutes, your system calls for help. If an attempted robbery should occur while you are in your home, you can use the Alarm Verification Module*, which allows the central monitoring station to listen and talk to you after it receives your alarm. * - Not employed in UL listed installations. Note Refer to “Planning for Emergencies” in appencix C for emergency planning de- tails. Using Your System When You’re Away Off-site operations allow you to control and monitor most of your sys- tem’s features even while you are away from your home. If you are on vacation, for example, you can check the temperature, turn lights on and off, check for any trouble conditions, and even bypass the sensor on a door to let in a neighbor, delivery person, or service person.

Your system has been designed to keep false alarms and system prob- lems to a minimum. If there is a problem, your security system can di- agnose it and then sound trouble beeps to let you know about it. In some instances, your system can alert your central monitoring station of the problem as well. Your system has a backup battery that will secure your home even dur- ing a power failure. An optional feature allows your system to alert the central monitoring station if the power is off for more than 15 minutes. It reports again when power has been restored. Your system has some precautionary features that allow alarms to be validated or canceled before calling the central station. For example, when an intruder is detected, your system sounds an alarm immediate- ly in an attempt to scare off the intruder. If the alarm verification fea- ture* is on, your system will not initiate a call to the central monitoring station unless a second sensor is tripped within 4 minutes. You can also choose to delay the sounding of exterior sirens for up to 15 sec- onds, giving you time to correct an arming mistake before your neigh- bors are alerted. * - Not available in UL listed installations. Security System Basics There are several devices you can use to operate your security system. You can choose one or more full-function touchpads to control your system. You can operate your system using a phone in your home; and, for most features, you can operate your system from any phone away from your home. Finally, you can control most basic operations using a keychain touchpad. This manual is divided into separate sections for touchpad, phone, and keychain touchpad operation of your system. Each method of opera- tion is slightly different from the others, so use the tabs to locate the appropriate section each time you look up a feature.

ber listed): In addition to the basic protection levels, your security system gives you the following options (see page number listed): Touchpad Page No. Phone Page No. Keychain Page No. • Level 1-Off leaves all protection off. 27 68 93 • Level 2-Stay is for when you stay in. The system detects activity at outside doors and win- dows but not inside your home or busi- ness. 19 65 90 • Level 3-Away is for when you go away. The system detects activity out- side as well as inside your home or business. 22 66 90 Touchpad Page No. Phone Page No. Keychain Page No. • Sending emergency alarms (fire, police, or auxiliary). 13 61 89 • Turning lights on or off during arming or independent of arming. 40 74 95 Touchpad Page No. Phone Page No. Keychain Page No.

This manual describes how to operate your security system. Before at- tempting a procedure for the first time, read through the entire proce- dure. Operating errors, including false alarms, are often prevented by carefully following the operating instructions step by step. Basic Terms Many terms are located in the full glossary at the end of this manual, • Leaving windows or doors open or opening them after setting protection to on. 24 66 92 • Controlling your furnace or air con- ditioner using energy-saving set- tings. 36 72 94 • Canceling the exit delay time which lets you leave after turning protection on. 26 67 91 • Checking for sys- tem activity or recent alarms. 28 69 N/A • Changing access codes which allow you and others to use your system. 33 71 N/A • Setting your system to touchpad quiet mode, which silences beeps and messages from interior speakers. 42 75 N/A

Access Code A code that allows you and others to access and control your system. If necessary, up to 16 differ- ent codes can be programmed for different users. Bypassing Allows you to turn off protection for selected ar- eas of your system only. Arming Turning system protection on. Level 2-Stay turns on protection to the outside areas while allowing you to walk around inside. An alarm sounds if anyone enters. Level 3-Away turns on all sen- sors, and an alarm sounds if anyone moves around inside or enters from the outside. Central Monitoring Station If you choose to have your home monitored, your system can communicate with this station to re- port alarms or other problems with your system. During an emergency, the central monitoring sta- tion sends police or fire personnel. Control Panel The electronic “brains” of your system. Entry Delay The number of seconds your system will delay sounding an alarm when you enter your armed home or business. This delay provides ample time to enter and disarm your system before set- ting off an alarm. The programmed entry delay is _______seconds. Exit Delay The number of seconds your system will delay arming to level 2 or 3 when you exit your home. This delay allows you to arm your system and exit without setting off an alarm. The pro- grammed exit delay is _______seconds. No Delay Use to instantly arm your system to level 2 or 3 without an exit delay. Panic But- tons Police, fire, and auxiliary buttons on a touchpad. When activated (press and hold for at least 2 full seconds), they send an immediate alarm to the central monitoring station.

following sections guide you through disarming and arming your sys- tem and using all other features from the various touchpads. Subse- quent sections guide you through the use of the touch-tone telephone and keychain touchpad. Sensors These are the devices such as smoke detectors, motion detectors, glass break detectors, and door/window sensors that monitor conditions and report to the control panel.

• Section 2: Using the Touchpad for Emergencies 13 • Section 3: Basic Touchpad Operations 19 • Section 4: Additional Touchpad Features 33

tem. All touchpads are operated in the same way, although some do not have a message display. Use the voice messages from internal speakers if you have them and/or beeps from the touchpad’s speaker, if available, to verify your entries. Touchpads with a display allow you to see and hear messages. All touchpads activate the appropriate alarm to signal trouble and emergency situations. A touchpad operation pocket guide is included in the owner’s mate- rial provided by your installer. Use this card for quick reference once you are familiar with the operations of your security system. You can also operate your system using the phone, for example, when you are away or are in a room without a touchpad. Using the phone to operate your security system is slightly different from touchpad oper- ations, so you’ll need to turn to the “Phone Operations” section of this manual for phone instructions. (We have also included a phone oper- ation pocket guide for quick reference when operating your system from a phone.)