HP D7171A - NetServer - LPr Fact Sheet

(MCSS/NT) delivers a server solution backed by a 99.9% uptime commitment. Included in the turnkey bundle are hardware, software, support and installation. PRODUCT Includes (2) clustered HP LXr8000 NetServers • Hardware: (2) clustered HP LXr8000 NetServers with high capacity external storage • Software: Microsoft Cluster Server • Management: HP OpenView Network Node Manager, ManageX and other tools as appropriate SERVICE AND SUPPORT Includes installation, configuration and an enhanced version of HP's Critical Systems Support (CSS/NT) complete with proactive services and the highest levels of reactive support. • CSS/NT Proactive Services: Key modules designed to prevent problems include: Proactive Prevention, Managed Change, Performance Optimization and Expert Technical Advice • CSS/NT Hardware Reactive Support: 6 Hour Call to-Repair with a commitment to repair your hardware within a maximum of 6 hours • CSS/NT Software Reactive Support: Priority Recovery provides industry leading escalation paths to Microsoft R&D and time-based commitments for permanent fixes • Configuration Installation: Included at no extra charge • Pre-sales Assistance: High Availability Solutions Plan (HASP) • Uptime Commitment: 99.9% uptime for clustered file system access (8.67 hours maximum unscheduled downtime during a one year period) • Covered Events: Data storage resources are inaccessible or system failure or switchback is taking place rendering the operating system temporarily inaccessible • Key Exclusions: Planned downtime, data and application recovery time, operator error, data center environment failure or system bottlenecks • Remedy: A credit towards 1 free month of service • Availability: Q1, '99 Fact Sheet September 15, 1998 HP Mission Critical Server Suite for Microsoft Windows NT