HP Compaq dc7800 Reference Manual

Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Service Reference Guide Business PCs First Edition (September 2007) Document Part Number: 459784-001

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii

1 Installing and Customizing the Software Installing the Operating System ........................................................................................................... 1 Installing or Upgrading Device Drivers ................................................................................................. 1 HP Backup and Recovery Manager ..................................................................................................... 2 2 Computer Setup (F10) Utility Computer Setup (F10) Utilities ............................................................................................................. 3 Using Computer Setup (F10) Utilities .................................................................................. 4 Computer Setup—File ......................................................................................................... 5 Computer Setup—Storage .................................................................................................. 6 Computer Setup—Security .................................................................................................. 8 Computer Setup—Power ................................................................................................... 11 Computer Setup—Advanced ............................................................................................. 12 Recovering the Configuration Settings ............................................................................................... 14 3 Computer Diagnostic Features HP Insight Diagnostics ....................................................................................................................... 15 Accessing HP Insight Diagnostics ..................................................................................... 15 Survey Tab ........................................................................................................................ 16 Test Tab ............................................................................................................................. 17 Status Tab ......................................................................................................................... 17 Log Tab .............................................................................................................................. 18 Help Tab ............................................................................................................................ 18 Saving and Printing Information in HP Insight Diagnostics ................................................ 19 Downloading the Latest Version of HP Insight Diagnostics ............................................... 19 Protecting the Software ...................................................................................................................... 19 HP Backup and Recovery Manager ................................................................................................... 20 4 Desktop Management Initial Configuration and Deployment ................................................................................................. 21 HP OpenView Agent .......................................................................................................... 22 Altiris Deployment Solution Agent ..................................................................................... 22 Verdiem Surveyor Client Side Installation ......................................................................... 23 Remote System Installation ................................................................................................................ 23 Software Updating and Management ................................................................................................. 24 HP Client Management Interface ....................................................................................... 24 HP System Software Manager .......................................................................................... 25 HP Client Manager ............................................................................................................ 25 v

HP Client Premium Suite ................................................................................................... 27 HP Client Foundation Suite ............................................................................................... 27 HP OpenView Client Configuration Manager .................................................................... 27 HP OpenView PC Configuration Management Solution .................................................... 28 HP Client Catalog for SMS ................................................................................................ 28 HP Backup and Recovery Manager .................................................................................. 28 Intel vPro-branded PCs with Active Management Technology .......................................... 29 HP Proactive Change Notification ..................................................................................... 31 Subscriber’s Choice ........................................................................................................... 31 Retired Solutions ............................................................................................................... 31 ROM Flash ......................................................................................................................................... 31 Remote ROM Flash ........................................................................................................... 32 HPQFlash .......................................................................................................................... 32 Boot Block Emergency Recovery Mode ............................................................................................. 32 Replicating the Setup ......................................................................................................................... 33 Copying to Single Computer .............................................................................................. 33 Copying to Multiple Computers .......................................................................................... 34 Creating a Bootable Device ............................................................................................... 35 Supported USB Flash Media Device ................................................................. 35 Unsupported USB Flash Media Device ............................................................. 36 Dual-State Power Button .................................................................................................................... 37 HP Web Site Support ......................................................................................................................... 38 Industry Standards ............................................................................................................................. 38 Asset Tracking and Security ............................................................................................................... 38 Password Security ............................................................................................................. 41 Establishing a Setup Password Using Computer Setup ................................... 41 Establishing a Power-On Password Using Computer Setup ............................ 41 Entering a Power-On Password ........................................................................ 41 Entering a Setup Password ............................................................................... 42 Changing a Power-On or Setup Password ....................................................... 42 Deleting a Power-On or Setup Password ......................................................... 43 National Keyboard Delimiter Characters ........................................................... 43 Clearing Passwords .......................................................................................... 43 DriveLock ........................................................................................................................... 44 Using DriveLock ................................................................................................ 44 DriveLock Applications ...................................................................................... 44 Smart Cover Sensor .......................................................................................................... 45 Setting the Smart Cover Sensor Protection Level ............................................. 45 Smart Cover Lock .............................................................................................................. 45 Locking the Smart Cover Lock .......................................................................... 46 Unlocking the Smart Cover Lock ....................................................................... 46 Using the Smart Cover FailSafe Key ................................................................ 46 Cable Lock Provision ......................................................................................................... 47 Fingerprint Identification Technology ................................................................................. 47 Fault Notification and Recovery ......................................................................................... 47 Drive Protection System .................................................................................................... 47 Surge-Tolerant Power Supply ............................................................................................ 47 Thermal Sensor ................................................................................................................. 47 vi

SATA Hard Drives .............................................................................................................................. 48 SATA Hard Drive Cables .................................................................................................................... 49 SATA Data Cable .............................................................................................................. 49 SATA Power Cable ............................................................................................................ 49 PATA Device Information ................................................................................................................... 50 ATA SMART Drives ............................................................................................................................ 50 Hard Drive Capacities ........................................................................................................................ 50 6 Identifying the Chassis, Routine Care, and Disassembly Preparation Chassis Designations ......................................................................................................................... 51 Convertible Minitower (CMT) ............................................................................................. 51 Small Form Factor (SFF) ................................................................................................... 52 Ultra-Slim Desktop (USDT) ................................................................................................ 52 Electrostatic Discharge Information .................................................................................................... 53 Generating Static ............................................................................................................... 53 Preventing Electrostatic Damage to Equipment ................................................................ 53 Personal Grounding Methods and Equipment ................................................................... 54 Grounding the Work Area .................................................................................................. 54 Recommended Materials and Equipment .......................................................................... 54 Operating Guidelines .......................................................................................................................... 55 Routine Care ...................................................................................................................................... 56 General Cleaning Safety Precautions ................................................................................ 56 Cleaning the Computer Case ............................................................................................ 56 Cleaning the Keyboard ...................................................................................................... 56 Cleaning the Monitor .......................................................................................................... 57 Cleaning the Mouse ........................................................................................................... 57 Service Considerations ...................................................................................................................... 57 Power Supply Fan ............................................................................................................. 57 Tools and Software Requirements .................................................................................... 57 Screws ............................................................................................................................... 58 Cables and Connectors ..................................................................................................... 58 Hard Drives ........................................................................................................................ 58 Lithium Coin Cell Battery ................................................................................................... 59 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis Preparation for Disassembly .............................................................................................................. 60 Unlocking the Smart Cover Lock ........................................................................................................ 61 External Security Devices .................................................................................................................. 62 Installing a Cable Lock ....................................................................................................... 62 Installing a Padlock ............................................................................................................ 62 Hood Sensor ...................................................................................................................................... 63 Computer Access Panel ..................................................................................................................... 64 Front Bezel ......................................................................................................................................... 65 Bezel Blanks ....................................................................................................................................... 66 Cable Management ............................................................................................................................ 67 Cable Connections ............................................................................................................ 68 Memory .............................................................................................................................................. 69 Expansion Cards ................................................................................................................................ 72 Drives ................................................................................................................................................. 76 vii

Drive Positions ................................................................................................................... 79 Installing a 3.5-inch Hard Drive into an Internal Drive Bay ................................................ 80 Removing and Replacing a Removable 3.5-inch SATA Hard Drive .................................. 82 Installing a 5.25-inch or 3.5-inch Drive into an External Drive Bay .................................... 87 ReadyBoost Card ............................................................................................................................... 89 Front I/O Device and Power Switch ................................................................................................... 90 Fan Shroud ......................................................................................................................................... 91 Heatsink ............................................................................................................................................. 92 Processor ........................................................................................................................................... 93 Speaker .............................................................................................................................................. 94 Rear Chassis Fan ............................................................................................................................... 95 Inner Chassis Fan .............................................................................................................................. 96 Serial Port ........................................................................................................................................... 97 Power Supply ..................................................................................................................................... 98 System Board ..................................................................................................................................... 99 Battery .............................................................................................................................................. 100 Type 1 Battery Holder ...................................................................................................... 101 Type 2 Battery Holder ...................................................................................................... 101 Type 3 Battery Holder ...................................................................................................... 102 Changing from a Desktop to a Minitower Configuration ................................................................... 103 Changing from a Minitower to a Desktop Configuration ................................................................... 105 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Preparation for Disassembly ............................................................................................................ 107 Unlocking the Smart Cover Lock ...................................................................................................... 108 Smart Cover FailSafe Key ............................................................................................... 108 Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock ......................... 109 External Security Devices ................................................................................................................ 110 Installing a Security Lock ................................................................................................. 110 Cable Lock ...................................................................................................... 110 Padlock ........................................................................................................... 110 HP Business PC Security Lock ....................................................................... 111 Computer Access Panel ................................................................................................................... 113 Front Bezel ....................................................................................................................................... 114 Bezel Blanks ..................................................................................................................................... 115 Installing Additional Memory ............................................................................................................ 116 DIMMs ............................................................................................................................. 116 DDR2-SDRAM DIMMs .................................................................................................... 116 Populating DIMM Sockets ............................................................................................... 117 Installing DIMMs .............................................................................................................. 118 Expansion Cards .............................................................................................................................. 120 Cable Management .......................................................................................................................... 124 Cable Connections ........................................................................................................................... 125 Drives ............................................................................................................................................... 126 Drive Positions ................................................................................................................. 126 Installing and Removing Drives ....................................................................................... 127 System Board Drive Connections ................................................................... 129 Removing an Optical Drive ............................................................................. 130 Installing an Optical Drive into the 5.25-inch Drive Bay .................................. 131 viii

Installing a Drive into the 3.5-inch External Drive Bay .................................... 136 Primary 3.5-inch Internal SATA Hard Drive .................................................... 138 Removable 3.5-inch SATA Hard Drive ............................................................ 140 ReadyBoost Card ............................................................................................................................. 144 Fan Shroud ....................................................................................................................................... 145 Chassis Fan ..................................................................................................................................... 146 Power Switch Assembly ................................................................................................................... 147 Front I/O Device ............................................................................................................................... 148 Heatsink ........................................................................................................................................... 149 Processor ......................................................................................................................................... 150 Speaker ............................................................................................................................................ 151 Power Supply ................................................................................................................................... 152 System Board ................................................................................................................................... 153 Backwall ........................................................................................................................................... 155 Battery .............................................................................................................................................. 156 Type 1 Battery Holder ...................................................................................................... 157 Type 2 Battery Holder ...................................................................................................... 157 Type 3 Battery Holder ...................................................................................................... 158 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis Preparation for Disassembly ............................................................................................................ 159 External Security Devices ................................................................................................................ 160 Cable Lock ....................................................................................................................... 160 HP Business PC Security Lock ........................................................................................ 161 Computer Access Panel ................................................................................................................... 163 Front Bezel ....................................................................................................................................... 164 Bezel Blanks ..................................................................................................................................... 165 Memory ............................................................................................................................................ 166 SODIMMs ........................................................................................................................ 166 DDR2-SDRAM SODIMMs ............................................................................................... 166 Populating SODIMM Sockets .......................................................................................... 167 Installing SODIMMs ......................................................................................................... 167 Cable Management .......................................................................................................................... 169 Cable Connections ........................................................................................................................... 170 Optical Drive ..................................................................................................................................... 170 Removing the Optical Drive ............................................................................................. 170 Preparing a New Optical Drive ........................................................................................ 171 Installing a New Optical Drive .......................................................................................... 172 Optical Drive Connector ................................................................................................................... 173 Hard Drive ........................................................................................................................................ 174 Hard Drive Cage ............................................................................................................................... 178 Port Cover ........................................................................................................................................ 179 ReadyBoost Card ............................................................................................................................. 180 Fan ................................................................................................................................................... 181 Speaker ............................................................................................................................................ 182 I/O Panel .......................................................................................................................................... 183 Heatsink ........................................................................................................................................... 184 Processor ......................................................................................................................................... 186 System Board ................................................................................................................................... 187 ix

Battery .............................................................................................................................................. 189 Appendix A Connector Pin Assignments Keyboard .......................................................................................................................................... 191 Mouse ............................................................................................................................................... 191 Ethernet BNC ................................................................................................................................... 191 Ethernet RJ-45 ................................................................................................................................. 192 Ethernet AUI ..................................................................................................................................... 192 Parallel Interface .............................................................................................................................. 193 Serial Interface, Powered and Non-Powered ................................................................................... 193 USB .................................................................................................................................................. 194 Microphone ....................................................................................................................................... 194 Headphone ....................................................................................................................................... 194 Line-in Audio .................................................................................................................................... 194 Line-out Audio .................................................................................................................................. 194 External Infrared Transceiver ........................................................................................................... 195 Monitor ............................................................................................................................................. 195 ATA/ATAPI (IDE) Standard Drive Cable .......................................................................................... 196 CD-ROM 50-Pin Connector .............................................................................................................. 197 24-Pin Power .................................................................................................................................... 197 24-Pin MicroFit Power (CMT, SFF) .................................................................................................. 198 4-Pin Power (for CPU) ...................................................................................................................... 198 6-Pin Power (for CPU) (CMT, SFF) .................................................................................................. 198 SATA Data and Power ..................................................................................................................... 199 PCI Express .................................................................................................................................... 199 PCI Express ..................................................................................................................................... 200 PCI Express Mini Card ..................................................................................................................... 201 DVI Connector .................................................................................................................................. 202 Appendix B Power Cord Set Requirements General Requirements ..................................................................................................................... 203 Japanese Power Cord Requirements .............................................................................................. 203 Country-Specific Requirements ........................................................................................................ 204 Appendix C POST Error Messages POST Numeric Codes and Text Messages ..................................................................................... 206 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 212 Appendix D Troubleshooting Without Diagnostics Safety and Comfort .......................................................................................................................... 216 Before You Call for Technical Support ............................................................................................. 216 Helpful Hints ..................................................................................................................................... 217 Solving General Problems ................................................................................................................ 219 Solving Power Problems .................................................................................................................. 222 Solving Diskette Problems ............................................................................................................... 223 Solving Hard Drive Problems ........................................................................................................... 226 Solving Media Card Reader Problems ............................................................................................. 228 Solving Display Problems ................................................................................................................. 230 x

Solving Printer Problems .................................................................................................................. 235 Solving Keyboard and Mouse Problems .......................................................................................... 236 Solving Hardware Installation Problems ........................................................................................... 237 Solving Network Problems ............................................................................................................... 239 Solving Memory Problems ............................................................................................................... 242 Solving Processor Problems ............................................................................................................ 244 Solving CD-ROM and DVD Problems .............................................................................................. 244 Solving Drive Key Problems ............................................................................................................. 247 Solving Front Panel Component Problems ...................................................................................... 247 Solving Internet Access Problems .................................................................................................... 248 Solving Software Problems .............................................................................................................. 250 Contacting Customer Support .......................................................................................................... 251 Appendix E System Board and Riser Board Reference Designators .......................................................................................................................................................... 252 Index ................................................................................................................................................................. 258 xi

NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly. Installing the Operating System The first time you turn on the computer, the operating system is installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions on the screen to complete the installation. CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation. NOTE: If the computer shipped with more than one operating system language on the hard drive, the installation process could take up to 60 minutes. If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices. If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers. Obtain the latest support software , including support software for the operating system from http://www.hp.com/support. Select your country and language, select Download drivers and software, enter the model number of the computer, and press Enter. Installing the Operating System 1

The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups. HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition and allows you to: ● create Recovery Points to back up the entire system incrementally ● back up the entire system in a single archive ● back up individual files and folders Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied to network or secondary hard disks. HP highly recommends that you create a Recovery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups. To create the Recovery Disc Set: 1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next. 2. Select Create a set of recovery discs (Recommended) and click Next. 3. Follow the instructions in the wizard. The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message “Press F11 for Emergency Recovery.” For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region. http://welcome.hp.com/country/us/en/wwcontact_us.html 2 Chapter 1 Installing and Customizing the Software

Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices. ● Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot. You can set the system to: always Quick Boot (default); periodically Full Boot (from every 1 to 30 days); or always Full Boot. ● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12). ● Establish an Ownership Tag, the text of which is displayed each time the system is turned on or restarted. ● Enter the Asset Tag or property identification number assigned by the company to this computer. ● Enable the power-on password prompt during system restarts (warm boots) as well as during power-on. ● Establish a setup password that controls access to Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they cannot be used until they are unsecured. ● Enable or disable removable media boot ability. ● Enable or disable legacy diskette write ability (when supported by hardware). Computer Setup (F10) Utilities 3

Test (POST). ● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. Select your language from the list and press Enter. 4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power and Advanced. 5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 6. To apply and save changes, select File > Save Changes and Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To reset to factory settings or previously saved default settings (some models), select Apply Defaults and Exit. This option will restore the original factory system defaults. CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen. Table 2-1 Computer Setup (F10) Utility Heading Table File Table 2-2 Computer Setup—File on page 5 Storage Table 2-3 Computer Setup—Storage on page 6 Security Table 2-4 Computer Setup—Security on page 8 Power Table 2-5 Computer Setup—Power on page 11 Advanced Table 2-6 Computer Setup—Advanced (for advanced users) on page 12 4 Chapter 2 Computer Setup (F10) Utility

configuration. Table 2-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes family name and version) ● Chassis serial number ● Asset tracking number ● ME firmware version ● ME management mode About Displays copyright notice. Set Time and Date Allows you to set system time and date. Flash System ROM Allows you to update the system ROM with a BIOS image file located on a USB flash media device or CD-ROM. Replicated Setup Save to Removable Media Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive). Restore from Removable Media Restores system configuration from a diskette, a USB flash media device, or a diskette-like device. Default Setup Save Current Settings as Default Saves the current system configuration settings as the default. Restore Factory Settings as Default Restores the factory system configuration settings as the default. Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords. Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup. Computer Setup (F10) Utilities 5

configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented. Diskette Type (Legacy Diskettes only) Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB and 5.25" 1.2 MB. Drive Emulation Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive can be made bootable by selecting diskette emulation.) Emulation Type ATAPI Zip drive: ● None (treated as Other). ● Diskette (treated as diskette drive). Legacy Diskette: No emulation options available. CD-ROM: No emulation options available. ATAPI LS-120: ● None (treated as Other). ● Diskette (treated as diskette drive). Hard Disk ● None (prevents BIOS data accesses and disables it as a boot device). ● Hard Disk (treated as hard disk). Multisector Transfers (ATA disks only) Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16. Translation Mode (ATA disks only) Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and None. CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible. Translation Parameters (ATA disks only) NOTE: This feature appears only when User translation mode is selected. 6 Chapter 2 Computer Setup (F10) Utility

BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User. SATA Default Values Allows you to specify the default values for the Multisector Transfers, Transfer Mode, and Translation Mode for ATA devices. Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. Legacy Diskette Write Enables/disables ability to write data to legacy diskettes. NOTE: After saving changes to Removable Media Write, the computer will restart. Turn the computer off, then on, manually. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: IDE and RAID. IDE is the default option. Use this option for "normal" (non-RAID) configurations. Select the RAID option to enable DOS and boot accesses to RAID volumes. Use this option for RAID configurations under Windows 2000, XP, or Vista with the appropriate RAID device driver. NOTE: The RAID device driver must be installed prior to attempting to boot from a RAID volume. If you attempt to boot from a RAID volume without the required device driver installed, the system will crash (blue screen). Also, do not select the RAID option while the DriveLock feature is enabled on any attached hard drives. Doing so will cause the DriveLocked drives to remain locked and inaccessible during subsequent reboots until another SATA Emulation mode is selected. NOTE: SATA Emulation is not available on USDT systems. DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system. Boot Order Allows you to: ● Specify the order in which attached devices (such as a USB flash media device, diskette drive, hard drive, optical drive, or network interface card) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source. ● Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached). NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press F9 when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time. Table 2-3 Computer Setup—Storage (continued) Computer Setup (F10) Utilities 7

configuration. Table 2-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. See the Troubleshooting Guide for more information. Power-On Password Allows you to set and enable power-on password. The power-on password prompt appears after a power cycle. If the user does not enter the correct power-on password, the unit will not boot. NOTE: This password does not appear on warm boots , such as Ctrl+Alt+Delete or Restart from Windows, unless enabled in Password Options, below. See the Troubleshooting Guide for more information. Password Options (This selection appears only if a power-on password or setup password is set.) Allows you to: ● Lock legacy resources (appears if a setup password is set) ● Enable/disable network server mode (appears if a power-on password is set) ● Specify whether the password is required for warm boot (Ctrl+Alt+Delete) (appears if a power- on password is set) ● Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, the F10 Setup Options without entering setup password) See the Desktop Management Guide for more information. Smart Cover (some models) Allows you to: ● Lock/unlock the Cover Lock. ● Set the Cover Removal Sensor to Disable/Notify User/Setup Password. NOTE: Notify User alerts the user that the sensor has detected that the cover has been removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed. This feature is supported on some models only. See the Desktop Management Guide for more information. Device Security Allows you to set Device Available/Device Hidden for ● Serial ports ● Parallel port ● All USB ports ● Front USB ports ● System audio ● Network controllers (some models) ● Legacy diskette 8 Chapter 2 Computer Setup (F10) Utility

● SATA0 ● SATA1 (some models) ● SATA4 (some models) ● SATA5 (some models) Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) System IDs Allows you to set: ● Asset tag (18-byte identifier) and ownership tag (80-byte identifier displayed during POST). See the Desktop Management Guide for more information. ● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) ● Keyboard locale setting (for example, English or German) for System ID entry. DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. See the Desktop Management Guide for more information. System Security (some models: these options are hardware dependent) Data Execution Prevention (some models) (enable/disable) Helps prevent operating system security breaches. Virtualization Technology (some models) (enable/disable) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Virtualization Technology Directed I/O (some models) (enable/disable) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Trusted Execution Technology (some models) (enable/disable) Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. To enable this feature you must enable the following features: ● Embedded Security Device Support ● Virtualization Technology ● Virtualization Technology Directed I/O Embedded Security Device Support (some models) (enable/disable) Permits activation and deactivation of the Embedded Security Device. Changing this setting requires turning the computer off and then back on. Table 2-4 Computer Setup—Security (continued) Computer Setup (F10) Utilities 9

● Reset to Factory Settings (some models) (Do not reset/Reset) Resetting to factory defaults will erase all security keys. Changing this setting requires turning the computer off and then back on. CAUTION: The embedded security device is a critical component of many security schemes. Erasing the security keys will prevent access to data protected by the Embedded Security Device. Choosing Reset to Factory Settings may result in significant data loss. ● Power-on authentication support (some models) (enable/disable) Controls the power-on password authentication scheme that utilizes the Embedded Security Device. Changing this setting requires turning the computer off and then back on. ● Reset authentication credentials (some models) (Do not reset/Reset) Selecting Reset disables the power-on authentication support and clears the authentication information from the Embedded Security Device. Changing this setting requires turning the computer off and then back on OS management of Embedded Security Device (some models) (enable/disable) This option allows the user to limit operating system control of the Embedded Security Device. Changing this setting requires turning the computer off and then back on. This option allows the user to limit OS control of the Embedded Security Device. ● Reset of Embedded Security Device through OS (some models) (enable/disable) This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device. Changing this setting requires turning the computer off and then back on. NOTE: To enable this option, a Setup password must be set. Virtual Appliance (enable/disable) Controls Verified Launch of a hypervisor. NOTE: Virtual Appliance options are only available when Trusted Execution Technology is enabled and VA 3.0 is installed. NOTE: Computer Setup's "Apply Defaults and Exit" option is prohibited while a virtual appliance is installed. ● Virtual Appliance Configuration Interface (unlock/lock) Controls software access to the VA 3.0 configuration interfaces. Smart Card BIOS Password Support (some models) (enable/disable) Allows the user to enable/ disable the Smart Card to be used in place of the Setup and Power-On Passwords. This setting requires additional initialization within HP ProtectTools® before this option will take effect. Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without having to know the Setup Password. This feature allows the administrator the flexibility to protect changes to essential setup options, while allowing the user to view system settings and configure nonessential options. The administrator specifies access rights to individual setup options on a case-by-case basis via the Setup Security Level menu. By default, all setup options are assigned Setup Password, indicating the user must enter the correct Setup Password during POST to make changes to any of the options. The administrator may set individual items to None, indicating the user can make changes to the specified options when setup has been accessed with invalid passwords. The choice, None, is replaced by Power-On Password if a Power-On Password is enabled. NOTE: Setup Browse Mode must be set to Enable in order for the user to enter Setup without knowing the setup password. Table 2-4 Computer Setup—Security (continued) 10 Chapter 2 Computer Setup (F10) Utility

configuration. Table 2-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. ● ACPI S3 Hard Disk Reset—Enabling this causes the BIOS to ensure hard disks are ready to accept commands after resuming from S3 before returning control to the operating system. ● ACPI S3 PS2 Mouse Wakeup—Enables or disables waking from S3 due to PS2 mouse activity. ● USB Wake on Device Insertion (some models)—Allows system to wake from Standby on USB device insertion. ● Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. ◦ S0 = Solid green LED. ◦ S3 = 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED) — repeated cycles of 3 blinks and a pause. ◦ S4 = 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED) — repeated cycles of 4 blinks and a pause. ◦ S5 = LED is off. NOTE: If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3 use 1 blink per second. Hardware Power Management SATA power management enables or disables SATA bus and/or device power management. Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed. NOTE: This setting only changes the minimum fan speed. The fans are still automatically controlled. Computer Setup (F10) Utilities 11

configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). ● POST messages (enable/disable). ● MEBx Setup Prompt (hidden/displayed). Enabling this feature displays the text CTRL+P = MEBx during POST. Disabling this feature prevents the text from being displayed. However, pressing Ctrl+P still accesses the ME BIOS Extension Setup Utility, which is used to configure manageability settings. ● F9 prompt (hidden/displayed). Enabling this feature will display the text F9 = Boot Menu during POST. Disabling this feature prevents the text from being displayed. However, pressing F9 will still access the Shortcut Boot [Order] Menu screen. See Storage > Boot Order for more information. ● F10 prompt (hidden/displayed). Enabling this feature will display the text F10 = Setup during POST. Disabling this feature prevents the text from being displayed. However, pressing F10 will still access the Setup screen. ● F11 prompt (hidden/displayed). Setting this feature to displayed will display the text F11 = Recovery during POST. Hiding the feature prevents the text from being displayed. However, pressing F11 will still attempt to boot to the HP Backup and Recovery partition. See Factory Recovery Boot Support for more information. ● F12 prompt (hidden/displayed). Enabling this feature will display the text F12 = Network during POST. Disabling this feature prevents the text from being displayed. However, pressing F12 will still force the system to attempt booting from the network. ● Factory Recovery Boot Support (enable/disable). Enabling this feature will cause an additional prompt, F11 = Recovery, to be displayed during POST on systems with HP Backup and Recovery software installed and configured with a recovery partition on the boot hard drive. Pressing F11 causes the system to boot to the recovery partition and launch HP Backup and Recovery. The F11 = Recovery prompt can be hidden with the F11 prompt (hidden/displayed) option (see above). ● Option ROM prompt (enable/disable). Enabling this feature will cause the system to display a message before loading option ROMs. (This feature is supported on some models only.) ● WOL After Power Loss (enable/disable). Enabling this option will cause the system to power- up momentarily after a power loss in order to enable the Wake On LAN (WOL) feature. ● Remote wakeup boot source (remote server/local hard drive). ● After Power Loss (off/on/previous state): Setting this option to: ◦ Off—causes the computer to remain powered off when power is restored. ◦ On—causes the computer to power on automatically as soon as power is restored. ◦ On—allows you to power on the computer using a rack power strip switch, if the computer is connected to an electric power strip. ◦ Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. 12 Chapter 2 Computer Setup (F10) Utility

to use the suspend/sleep feature or the Remote Management features. ● POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup. ● Limit CPUID Maximum Value to 3. Restricts the number of CPUID functions reported by the microprocessor. Enable this feature if booting to Windows NT. Execute Memory Test (some models) Restarts the computer and executes the POST memory test. BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable onboard system devices (diskette controller, serial port, or parallel port). PCI Devices ● Lists currently installed PCI devices and their IRQ settings. ● Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an ACPI-based operating system. PCI VGA Configuration Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. NOTE: In order to see this entry, you must enable Integrated Video (Advanced > Device Options) and Save Changes and Exit. Bus Options On some models, allows you to enable or disable: ● PCI SERR# Generation. ● PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. Device Options Allows you to set: ● Printer mode (Bi-Directional, EPP + ECP, Output Only). ● Num Lock state at power-on (off/on). ● S5 Wake on LAN (enable/disable). ◦ To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to select the Advanced > Device Options menu and set the S5 Wake on LAN feature to Disable. This obtains the lowest power consumption available on the computer during S5. It does not affect the ability of the computer to Wake on LAN from suspend or hibernation, but will prevent it from waking from S5 via the network. It does not affect operation of the network connection while the computer is on. ◦ If a network connection is not required, completely disable the network controller (NIC) by using the arrow (left and right) keys to select the Security > Device Security menu. Set the Network Controller option to Device Hidden. This prevents the network controller from being used by the operating system and reduces the power used by the computer in S5. ● Processor cache (enable/disable). ● Integrated Video (enable/disable). Allows you to use integrated video and PCI Up Solution video at the same time (available on some models only). Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Computer Setup (F10) Utilities 13

under Advanced to allow you to select the primary VGA controller video device. Inserting a PCI Express video card automatically disables Integrated Video. When PCI Express video is on, Integrated Video must remain disabled. ● Multi-Processor (enable/disable). This option may be used to disable multi-processor support under the OS. ● Internal speaker (some models) (enable/disable) ● Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information. ● NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option-ROM-enabled. AMT Options Allows you to set: ● SOL Character Echo (enable/disable). Some remote consoles print remotely-entered characters which can cause the characters to appear twice (once when entered remotely and once when echoed back from local client video). This option allows the administrator to have the SOL terminal emulator suppress echoing remotely-entered characters to the local video display. ● SOL Terminal Emulation Mode (enable/disable). Selects between VT100 and ANSI SOL terminal emulation. SOL terminal emulation mode is only activated during remote AMT redirection operations. The emulation options allow administrators to select which mode works best with their console. ● SOL Local Keyboard (enable/disable). Disable or enable client keyboard during SOL sessions. Some remote remediation may involve having the local client boot a remote image provided by an administrator. This option determines if the BIOS will keep the local keyboard enabled or disabled for possible local client interaction. If the local keyboard is disabled, all keyboard input is only accepted from the remote source. ● AMT Force Unprovision (enable/disable). Forces AMT configuration back to factory defaults. This feature allows AMT to be unprovisioned locally without having to enter the MEBx utility or clear CMOS. Only the AMT configuration options are returned to factory defaults. Any MEBx changes to the ME configuration or non-AMT options are unchanged. Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Save to Removable Media on page 5 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified computer configuration settings to a diskette, a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive) and save the diskette or device for possible future use. To restore the configuration, insert the diskette, USB flash media device, or other storage media emulating a diskette with the saved configuration and perform the Restore from Removable Media command with the Computer Setup (F10) Utility. (See Restore from Removable Media on page 5 in the Computer Setup—File table.) Table 2-6 Computer Setup—Advanced (for advanced users) (continued) 14 Chapter 2 Computer Setup (F10) Utility

HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key. Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center. NOTE: Third party devices may not be detected by HP Insight Diagnostics. Accessing HP Insight Diagnostics To access HP Insight Diagnostics, you must create a Recovery Disc Set then boot to the CD containing the utility. It can also be downloaded from http://www.hp.com. See Downloading the Latest Version of HP Insight Diagnostics on page 19 for more information. NOTE: HP Insight Diagnostics is included as part of the Recovery Disk Set with some computer models only. If you have already created a Recovery Disc Set, begin the following procedure at step 4. 1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next. 2. Select Create a set of recovery discs (Recommended) and click Next. 3. Follow the instructions in the wizard to create a Recovery Disc Set. 4. Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq\hpdiags directory. 5. While the computer is on, insert the CD into an optical drive on the computer. HP Insight Diagnostics 15

7. Turn on the computer. The system will boot to the CD. NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide for more information. 8. Select the appropriate language and click Continue. NOTE: It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. 9. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. Survey Tab The Survey tab displays important system configuration information. In the View level field, you can select the Summary view to see limited configuration data or select the Advanced view to see all the data in the selected category. In the Category field, you can select the following categories of information to display: All—Gives a listing of all categories of information about the computer. Overview—Gives you a listing of general information about the computer. Architecture—Provides system BIOS and PCI device information. Asset Control—Shows product name, asset tag, system serial number, and processor information. Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings, plus USB and network controller information. Graphics—Shows information about the graphics controller of the computer. Input Devices—Shows information about the keyboard, mouse, and other input devices connected to the computer. Memory—Shows information about all memory in the computer. This includes memory slots on the system board and any memory modules installed. Miscellaneous—Shows HP Insight Diagnostics version information, computer configuration memory (CMOS) information, system board data, and system management BIOS data. Storage—Shows information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives. System—Shows information about the computer model, processor, chassis, and BIOS, plus internal speaker and PCI bus information. 16 Chapter 3 Computer Diagnostic Features

test and testing mode. There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode. ● Complete Test—Provides a predetermined script where each hardware component is fully tested. There are more tests available in the Interactive mode, but these require user intervention. ● Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run. For each test type, there are two test modes to choose from: ● Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed. ● Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they are displayed when testing is complete. To begin testing: 1. Select the Test tab. 2. Select the tab for the type of test you want to run: Quick, Complete, or Custom. 3. Select the Test Mode: Interactive or Unattended. 4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you desire to have the diagnostic test for a specified time period, enter the amount of time in minutes. 5. If performing a Quick Test or Complete Test, select the device to be tested from the drop-down list. If performing a Custom Test, Click the Expand button and select the devices to be tested or click the Check All button to select all devices. 6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status tab, which allows you to monitor the progress of the test, is automatically displayed during the testing process. When the test is complete, the Status tab shows whether the device passed or failed. 7. If errors are found, go to the Log tab and click the Error Log to display more detailed information and recommended actions. Status Tab The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete, or Custom) is also displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test. HP Insight Diagnostics 17

button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab. The Status tab also shows: ● The devices being tested ● The test status (running, passed, or failed) of each device being tested ● The overall test progress of all devices being tested ● The test progress for each device being tested ● The elapsed test times for each device being tested Log Tab The Log tab contains a Test Log tab and an Error Log tab. The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log. The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information. ● The Device section displays the device tested. ● The Test section displays the type of test run. ● The Description section describes the error that the diagnostic test found. ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Failed Count is the number of times the device has failed a test. ● The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab. The Clear Error Log button will clear the contents of the Error Log. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. The HP Insight Diagnostics tab contains help topics and includes search and index features. The Error Codes tab provides a description of each numerical error code that may appear in the Error Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem. To find an error code description quickly, enter the code in the box at the top of the tab and click the Find Error Codes button. The Test Components tab displays low-level information on tests that are run. 18 Chapter 3 Computer Diagnostic Features

You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are not supported. 2. Click Save in the bottom right corner of the screen. 3. Select Save to the floppy or Save to USB key. 4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the inserted diskette or USB HP Drive Key. NOTE: Do not remove the diskette or USB key until you see a message indicating that the html file has been written to the media. 5. Print the information from the storage device used to save it. NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the screen then remove the CD from the optical drive. Downloading the Latest Version of HP Insight Diagnostics 1. Go to http://www.hp.com. 2. Click the Software & Driver Downloads link. 3. Enter your product number (for example, dc7800) in the text box and press the Enter key. 4. Select your specific computer model. 5. Select your OS. 6. Click the Diagnostic link. 7. Click HP Insight Diagnostics Offline Edition. 8. Select a language and click Download. NOTE: The download includes instructions on how to create the bootable CD. Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. Protecting the Software 19

The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups. HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition and allows you to: ● Create Recovery Points to back up the entire system incrementally ● Back up the entire system in a single archive ● Back up individual files and folders Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied to network or secondary hard disks. HP highly recommends that you create a Recovery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups. To create the Recovery Disc Set: 1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next. 2. Select Create a set of recovery discs (Recommended) and click Next. 3. Follow the instructions in the wizard. The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message “Press F11 for Emergency Recovery.” For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region. http://welcome.hp.com/country/us/en/wwcontact_us.html 20 Chapter 3 Computer Diagnostic Features

desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal computers. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide effort to develop the standards and infrastructure required to effectively deploy, configure, and manage desktops, workstations, and notebook PCs. HP develops its own management software and works closely with leading management software solution providers in the industry to ensure compatibility between HP Client Management Solutions and these products. HP Client Management Solutions are an important aspect of our broad commitment to providing you with solutions that assist you in lowering the total cost of owning and maintaining the PCs throughout their lifecycle. The key capabilities and features of desktop management are: ● Initial configuration and deployment ● Remote system installation ● Software updating and management ● ROM flash ● Hardware option configuration ● Asset tracking and security ● Fault notification and recovery NOTE: Support for specific features described in this guide may vary by model or software version. Initial Configuration and Deployment The computer comes with a preinstalled system software image. After a brief software “unbundling” process, the computer is ready to use. Initial Configuration and Deployment 21

application software. There are several methods for deploying a customized software image. They include: ● Installing additional software applications after unbundling the preinstalled software image. ● Using software deployment tools, such as HP OpenView Client Configuration Manager (not currently available for Windows Vista), HP OpenView PC Configuration Management Solution (based on Radia technology) (not currently available for Windows Vista), or Altiris Deployment Solution, to replace the preinstalled software with a customized software image. ● Using a disk cloning process to copy the contents from one hard drive to another. The best deployment method depends on your information technology environment and processes. The PC Deployment section of the HP Lifecycle Service Web site (http://h20219.www2.hp.com/services/ cache/80906-0-0-225-121.html) provides information to help you select the best deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management. NOTE: See HP Backup and Recovery Manager on page 2 for information on creating the Restore Plus! CD. HP OpenView Agent NOTE: HP OpenView Agent is not currently available for Windows Vista. The management agent used by both HP OpenView Client Configuration Manager and HP OpenView PC Configuration Management Solution is pre-loaded on the computer. When installed, it enables communication with the HP OpenView management console. To install the HP OpenView Agent: 1. Click Start. 2. Click All Programs. 3. Click HP Manageability. 4. Click Radia Management Agent Readme. 5. Review and follow the instructions contained in the Readme file to install the HP OpenView Agent. The HP OpenView Agent is a key infrastructure component for enabling all of the HP OpenView PC Configuration Management Solution. To learn about the other infrastructure components necessary for implementing the HP OpenView PC Configuration Management Solution, please visit http://h20229.www2.hp.com/solutions/ascm/index.html. Altiris Deployment Solution Agent This program is pre-loaded on the computer. When installed, it enables communication with the administrator Deployment Solution console. To install Altiris Deployment Solution Agent: 1. Click Start. 2. Click All Programs. 22 Chapter 4 Desktop Management

For Windows XP, click Install Altiris AClient. 4. Follow the onscreen instructions to set up and configure the Altiris client. The Altiris Deployment Solution Agent is a key infrastructure component for enabling the HP Client Foundation Suite and the Client Premium Suite. To learn about the other infrastructure components necessary for implementing the HP Client Foundation Suite and Client Premium Suite, please visit http://www.hp.com/go/easydeploy. Verdiem Surveyor Client Side Installation 1. If the software is pre-installed, select the icon on the Start menu. -or- Download and run a softpaq that contains the software. 2. From the Welcome screen, click Next. 3. Click Change to select where you want to install the client and client data, and then click Next. 4. Type in the server name, port, an a preferred group (optional), and then click Next. NOTE: This is the only location you can enter server information. The only way to change this information after installation is to uninstall/reinstall or change a registry key. NOTE: The make the Next button active, click out of the Surveyor Server Name field. 5. Click Install to install the software. 6. Click Finish after the installation is complete. Remote System Installation Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks: ● Formatting a hard drive ● Deploying a software image on one or more new PCs ● Remotely updating the system BIOS in flash ROM (Remote ROM Flash on page 32) ● Configuring the system BIOS settings To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen when the computer is booting up. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot. Remote System Installation 23

HP provides several tools for managing and updating software on desktops, workstations, and notebooks: ● HP Client Management Interface ● HP System Software Manager ● HP Client Manager ● HP ProtectTools Security Manager ● HP Client Premium Suite ● HP Client Foundation Suite ● HP OpenView Client Configuration Manager (not currently available for Windows Vista) ● HP OpenView PC Configuration Management Solution (not currently available for Windows Vista) ● HP Client Catalog for SMS ● HP Backup and Recovery Manager ● Intel vPro-branded PCs with Active Management Technology ● HP Proactive Change Notification ● HP Subscriber's Choice HP Client Management Interface Regardless of the system management tools your IT department uses, managing both your hardware and software assets is important to keeping your IT costs low and your business agile. The IT administrator can access the HP Client Management Interface by writing simple scripts and integrating those scripts to the management solution of their choice. With the HP Client Management Interface (HP CMI), new HP business computers seamlessly integrate into your managed IT environment. HP CMI provides an interface that simplifies the integration of HP business computers with popular industry system management tools (including Microsoft Systems Management Server, IBM Tivoli Software, and HP OpenView Operations) and custom inhouse developed management applications. Using HP CMI, systems management tools and applications can request in-depth client inventory, receive health status information, and manage system BIOS settings by communicating directly with the client computer, reducing the need for agent or connector software to achieve integration. HP Client Management Interface is based on industry standards that include Microsoft Windows Management Interface (MS WMI), Web-Based Enterprise Management (WBEM), System Management BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation technology utilized in HP Client Management Solutions. With HP CMI, HP gives you flexibility in choosing how you manage your HP client computers. 24 Chapter 4 Desktop Management

● Request in-depth client inventory information—Capture detailed information about the processors, hard drives, memory, BIOS, drivers, including sensor information (such as fan speed, voltage, and temperature). ● Receive health status information—Subscribe for a wide range of client hardware alerts (such as over-temperature, fan stall, and hardware configuration changes) to be sent to the system management console, application, or to the local client computer. Alerts are sent real-time when triggered by hardware events. ● Manage system BIOS settings—Perform F10 functions including setting and changing the BIOS passwords and computer boot order remotely from your system management console on any or all of your client systems without having to visit each machine. For more information on HP Client Management Interface, refer to http://www.hp.com/go/hpcmi/. HP System Software Manager HP System Software Manager (SSM) is a free utility that automates remote deployment of device drivers and BIOS updates for your networked HP business PCs. When SSM runs, it silently (without user interaction) determines the revision levels of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that have been tested and stored in a central file store. SSM then automatically updates any down-revision system software on the networked PCs to the later levels available in the file store. Since SSM only allows distribution of SoftPaq updates to the correct client system models, administrators can confidently and efficiently use SSM to keep system software updated. System Software Manager integrates with enterprise software distribution tools such as HP OpenView PC Configuration Management Solution (not currently available for Windows Vista), Altiris HP Client Manager, and Microsoft Systems Management Server (SMS). Using SSM, you can distribute customer- created or third-party updates that have been packaged in the SSM-format. SSM may be downloaded at no charge by visiting http://www.hp.com/go/ssm. NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable BitLocker via Group Policy in order to flash the system BIOS. You can enable BitLocker support without TPM measurements of BIOS to avoid invalidating the BitLocker keys. HP recommends you keep a secure backup of the BitLocker credentials in case of recovery emergencies. HP Client Manager HP Client Manager, developed with Altiris, is available free for all supported HP business desktop, notebook, and workstation models. SSM is integrated into HP Client Manager, and enables central tracking, monitoring, and management of the hardware aspects of HP client systems. Use HP Client Manager to: ● Get valuable hardware information such as CPU, memory, video, and security settings ● Monitor system health to fix problems before they occur ● Automatically acquire and install drivers and BIOS updates without visiting each PC Software Updating and Management 25

● Automate processes to quickly resolve hardware problems Tight integration with HP Instant Support tools reduces hardware troubleshooting time. ● Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models ● System Health Scan—check for known hardware issues in your installed base of HP client systems ● Active Chat—connect to HP customer support to resolve issues ● HP Knowledgebase—link to expert information ● Automated SoftPaq collection and delivery process for fast resolution of hardware problems ● Identify, inventory, and initialize systems with HP ProtectTools embedded security chip ● Option for health alerts to display locally on the client system ● Report basic inventory information for non-HP clients ● Setup and configure TPM security chip ● Centrally schedule client backup and recovery ● Add on support for managing Intel AMT For more information on HP Client Manager, visit http://www.hp.com/go/clientmanager. HP ProtectTools Security Manager HP ProtectTools Security Manager software provides security features that help protect against unauthorized access to the computer, networks, and critical data. Enhanced security functionality is provided by the following modules: ● Embedded Security for HP ProtectTools ● BIOS Configuration for HP ProtectTools ● Credential Manager for HP ProtectTools ● Java Card for HP ProtectTools ● Drive Encryption for HP ProtectTools ● Device Access Manager for HP ProtectTools The modules available for your computer may vary depending on your model. For example, Embedded Security for HP ProtectTools requires that the Trusted Platform Module (TPM) embedded security chip (some models only) be installed on your computer, and Java Card for HP ProtectTools requires an optional smart card keyboard. All HP ProtectTools modules are included on every platform with the exception of Embedded Security and Drive Encryption. Visit http://www.hp.com/products/security for more information. 26 Chapter 4 Desktop Management

HP Client Premium Suite (HP CPS) is designed for organizations wanting full client hardware and software lifecycle management from a single, Web-based management console. It combines: ● HP Client Manager ● HP Systems Insight Manager Connector ● HP OpenView Connector (not currently available for Windows Vista) ● Altiris Client Manager Suite - Level 1 ● Altiris Connector Solution ● Altiris Local Recovery Pro ● Altiris AuditExpress For more information on HP Client Premium Suite, visit http://www.hp.com/go/easydeploy. HP Client Foundation Suite The HP Client Foundation Suite (HP CFS) is designed for organizations wanting essential client management functionality. It combines: ● HP Client Manager ● HP Systems Insight Manager Connector ● Altiris Migration Suite ● Altiris Local Recovery Pro For more information about the HP Client Foundation Suite, visit http://www.hp.com/go/easydeploy. HP OpenView Client Configuration Manager NOTE: HP OpenView Client Configuration Manager is not currently available for Windows Vista. HP OpenView Client Configuration Manager is a hardware and software management solution for Windows XP and HP Thin Client environments that is easy to use and quick to deploy, while providing a strong foundation for future requirements. It is offered in two editions: ● The Basic Edition is a free product for managing HP desktops, notebooks and workstations, providing hardware and software inventory, remote control, HP alert monitoring, HP BIOS and driver updates, integration with HP Protect Tools and add-on support for Intel AMT. The Basic Edition also supports deployment and management of HP Thin Clients. ● The Premium Edition, available for purchase, includes all functionality provided in Basic Edition and adds Windows deployment and migration, patch management capabilities, software distribution and software usage metering. HP Client Configuration Manager provides a migration path to HP OpenView PC Configuration Management Solution (based on Radia technology) for automated management of large, heterogeneous and continuously changing IT environments. For more information about the HP OpenView Client Configuration Manager, visit http://www.managementsoftware.hp.com/products/ccm/index.html. Software Updating and Management 27

NOTE: HP OpenView PC Configuration Management Solution is not currently available for Windows Vista. HP OpenView PC Configuration Management Solution is a policy-based solution that enables administrators to inventory, deploy, patch, and continuously manage software and content across heterogeneous client platforms. With the HP OpenView PC Configuration Management Solution, the IT professional can: ● Automate the entire lifecycle management process from discovery, deployment, and ongoing management through migration and retirement ● Automatically deploy and continuously manage an entire software stack (operating systems, applications, patches, settings, and content) to a desired state ● Manage software on virtually any device, including desktops, workstations, and notebooks, in a heterogeneous or standalone infrastructure ● Manage software on most operating systems With continuous configuration management, HP customers report dramatic savings in IT costs, accelerated time-to-market for software and content, and increased user productivity and satisfaction. For more information on HP OpenView PC Configuration Management Solution, visit http://h20229.www2.hp.com/solutions/ascm/index.html. HP Client Catalog for SMS Update management is an important function of maintaining any set of computers, from a single PC to an enterprise datacenter. The ability to identify which updates exist—and selectively deploy those updates in a timely and automated manner—can help maintain security and productivity for the managed organization. HP now offers a mechanism to streamline updates for HP systems within a Microsoft System Management Server management infrastructure. The HP Client Catalog for SMS contains software driver and patch information for desktop, mobile and workstation platforms. With SMS 2003 R2 and Inventory Tool for Custom Updates, organizations can integrate and deploy HP software updates quickly and easily, based on detailed platform characteristics that the HP Client Catalog for SMS provides to target appropriate client systems within the managed enterprise. For more information on HP Client Catalog for SMS, visit http://www/hp/com/go/easydeploy/. HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups. HP Backup and Recovery Manager is preinstalled on the hard drive's Recovery Partition and allows you to: ● create Recovery Points to back up the entire system incrementally ● back up the entire system in a single archive ● back up individual files and folders 28 Chapter 4 Desktop Management

to network or secondary hard disks. HP highly recommends that you create a Recovery Disc Set immediately before using the computer and schedule regular automatic Recovery Point backups. To create the Recovery Disc Set: 1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next. 2. Select Create a set of recovery discs (Recommended) and click Next. 3. Follow the instructions in the wizard. The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message “Press F11 for Emergency Recovery.” For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region. http://welcome.hp.com/country/us/en/wwcontact_us.html Intel vPro-branded PCs with Active Management Technology Intel Active Management Technology (AMT) allows better discovery, healing, and protection of networked computing assets. With AMT, PCs can be managed whether the system is on, off, or the operating system is hung. Intel vPro features include: ● Hardware inventory information ● Alerting ● Power management—power on/off, cycle power ● Remote diagnosis and repair ◦ Serial-over-LAN—allows console control of remote PC during its boot phase ◦ IDE-Redirect—allows system booting from a remote boot drive, disk, or ISO image ● Hardware-based isolation and recovery—limit or cut off PC network access, if virus-like activity is detected Software Updating and Management 29

For HP-specific information on Intel vPro technology, see the white papers at http://www.hp.com/ support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. In the Resources category, click Manuals (guides, supplements, addendums, etc.). Under Quick jump to manuals by category, click White papers. On Intel vPro-branded PCs, available management technologies include the following: ● AMT ● ASF ● Virtualization Technology (VT) ASF and AMT may not be configured at the same time, but both are supported. To configure Intel vPro systems for AMT or ASF: 1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press the hot key, Ctrl+P, when the monitor light turns green. NOTE: If you do not press Ctrl+P at the appropriate time, you must restart the computer and again press Ctrl+P when the monitor light turns green to access the utility. This hot-key enters the Intel Management Engine BIOS Execution (MEBx) setup utility. This utility allows the user to configure various aspects of the management technology. Configuration options include: ● ME Platform Configuration ◦ ME Platform State Control—enable/disable management engine ◦ ME Firmware Local Update—local enable/disable management of firmware updates ◦ LAN Controller—enable/disable integrated network controller ◦ ME Features Control—enable AMT, ASF, or none ◦ ME Power Control—configure management engine power policies ● Intel AMT Configuration ◦ Change AMT Password—required in order to configure AMT (the default password is admin) ◦ Host Name—allows administrator to assign a name to the client ◦ TCP/IP—allows administrator to assign an IP address or enable DHCP ◦ Provisioning Server—allows administrator to assign IP address of provisioning server ◦ Provision Model—allows administrator to configure either enterprise or SMB mode ◦ Set PID and PPS—allows administrator to provide pre-provisioning key (see HP’s white paper, Intel vPro Provisioning) ◦ Un-Provision—allows administrator to reset AMT configuration to factory defaults 30 Chapter 4 Desktop Management

◦ SOL/IDE-R—allows administrator to enable remote boot and control sessions ● Change MEBx Password (HP highly recommends that this password be changed. The default password is admin.) In order to remotely manage AMT systems, the administrator must use a remote console that supports AMT. Enterprise management consoles are available from suppliers such as HP OpenView (not currently available for Windows Vista), Altiris and Microsoft SMS. In SMB mode, the client provides a Web browser interface. To access this feature, open a browser from any other system on the network and enter http://host_name:16992 where host_name is the name assigned to the system. Alternatively, the IP address may be used in place of the host name. HP Proactive Change Notification The Proactive Change Notification program uses the Subscriber's Choice Web site in order to proactively and automatically: ● Send you Proactive Change Notification (PCN) e-mail informing you of hardware and software changes to most commercial computers and servers, up to 60 days in advance ● Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security Bulletins, and Driver alerts for most commercial computers and servers You create your own profile to ensure that you only receive the information relevant to a specific IT environment. To learn more about the Proactive Change Notification program and create a custom profile, visit http://h30046.www3.hp.com/subhub.php Subscriber’s Choice Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver and support alerts/notifications. Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the information you subscribed to in your profile is available for review and retrieval. To learn more about Subscriber’s Choice and create a custom profile, visit http://h30046.www3.hp.com/subhub.php. Retired Solutions Two software packages, Altiris Local Recovery, and Dantz Retrospect, will no longer be shipping on HP business desktops, notebooks, or workstations. Starting with new business desktops, notebooks, and workstations released in 2006, all will ship with HP Backup and Recovery Manager. ROM Flash The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support page, http://www.hp.com/support/files. ROM Flash 31

prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit http://www.hp.com/go/ssm. Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP computers directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of, and greater control over, HP PC BIOS images over the network. It also results in greater productivity and lower total cost of ownership. NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing the BIOS would invalidate the trust signature that BitLocker created for the platform. Disable BitLocker via Group Policy in order to flash the system BIOS. The computer must be powered on, or turned on through Remote Wakeup, to take advantage of Remote ROM Flash. For more information on Remote ROM Flash, refer to the HP Client Manager Software or System Software Manager at http://www.hp.com/go/ssm/. HPQFlash The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a Windows operating system. For more information on HPQFlash, visit http://www.hp.com/support/files and enter the model number of the computer when prompted. Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be incomplete. This would render the system BIOS unusable. The Boot Block is a flash-protected section of the ROM that contains code that checks for a valid system BIOS image when the system is turned on. ● If the system BIOS image is valid, the system starts normally. ● If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to search removable media for BIOS image files. If an appropriate BIOS image file is found, it is automatically flashed into the ROM. When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing the video option ROM image is not corrupt, Boot Block Emergency Recovery Mode will be displayed on the screen. 32 Chapter 4 Desktop Management

steps: 1. Turn off the power. 2. Insert a CD or USB flash device containing the desired BIOS image file in the root directory. NOTE: The media must be formatted using the FAT12, FAT16, or FAT32 file system. 3. Turn on the computer. If no appropriate BIOS image is found, you will be prompted to insert media containing a BIOS image file. If the system successfully reprograms the ROM, the system will automatically power off. 4. Remove the removable media used to upgrade the BIOS. 5. Turn the power on to restart the computer. NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is in an optical drive. If BitLocker is enabled, remove this CD before attempting to boot to Windows Vista. Replicating the Setup The following procedures give an administrator the ability to easily copy one setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple computers. NOTE: Both procedures require a diskette drive or a supported USB flash media device, such as an HP Drive Key. Copying to Single Computer CAUTION: A setup configuration is model-specific. File system corruption may result if source and target computers are not the same model. For example, do not copy the setup configuration from a dc7xxx PC to a dx7xxx PC. 1. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click Start > Shut Down > Shut Down. 2. If you are using a USB flash media device, insert it now. 3. Turn on the computer. 4. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 5. If you are using a diskette, insert it now. 6. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the screen to create the configuration diskette or USB flash media device. 7. Turn off the computer to be configured and insert the configuration diskette or USB flash media device. Replicating the Setup 33

9. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. 10. Click File > Replicated Setup > Restore from Removable Media, and follow the instructions on the screen. 11. Restart the computer when the configuration is complete. Copying to Multiple Computers CAUTION: A setup configuration is model-specific. File system corruption may result if source and target computers are not the same model. For example, do not copy the setup configuration from a dx57xx PC to a dx7xxx PC. This method takes a little longer to prepare the configuration diskette or USB flash media device, but copying the configuration to target computers is significantly faster. NOTE: A bootable diskette is required for this procedure or to create a bootable USB flash media device. If Windows XP is not available to use to create a bootable diskette, use the method for copying to a single computer instead (see Copying to Single Computer on page 33). 1. Create a bootable diskette or USB flash media device. See Supported USB Flash Media Device on page 35 or Unsupported USB Flash Media Device on page 36. CAUTION: Not all computers can be booted from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable diskette must be used. 2. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click Start > Shut Down > Shut Down. 3. If you are using a USB flash media device, insert it now. 4. Turn on the computer. 5. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 6. If you are using a diskette, insert it now. 7. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the screen to create the configuration diskette or USB flash media device. 8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette or USB flash media device. To obtain this utility, go to http://welcome.hp.com/country/us/en/ support.html and enter the model number of the computer. 9. On the configuration diskette or USB flash media device, create an autoexec.bat file containing the following command: repset.exe 34 Chapter 4 Desktop Management

and turn the computer on. The configuration utility will run automatically. 11. Restart the computer when the configuration is complete. Creating a Bootable Device Supported USB Flash Media Device Supported devices have a preinstalled image to simplify the process of making them bootable. All HP or Compaq and most other USB flash media devices have this preinstalled image. If the USB flash media device being used does not have this image, use the procedure later in this section (see Unsupported USB Flash Media Device on page 36). To create a bootable USB flash media device, you must have: ● a supported USB flash media device ● a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may be used, but all existing files on the USB flash media device will be lost.) ● a PC that is bootable from a USB flash media device CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable diskette must be used. 1. Turn off the computer. 2. Insert the USB flash media device into one of the computer's USB ports and remove all other USB storage devices except USB diskette drives. 3. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a diskette drive and turn on the computer to boot to the DOS diskette. 4. Run FDISK from the A:\ prompt by typing FDISK and pressing Enter. If prompted, click Yes (Y) to enable large disk support. 5. Enter Choice [5] to display the drives in the system. The USB flash media device will be the drive that closely matches the size of one of the drives listed. It will usually be the last drive in the list. Note the letter of the drive. USB flash media device drive: __________ CAUTION: If a drive does not match the USB flash media device, do not proceed. Data loss can occur. Check all USB ports for additional storage devices. If any are found, remove them, reboot the computer, and proceed from step 4. If none are found, either the system does not support the USB flash media device or the USB flash media device is defective. DO NOT proceed in attempting to make the USB flash media device bootable. 6. Exit FDISK by pressing the Esc key to return to the A:\ prompt. 7. If your bootable DOS diskette contains SYS.COM, go to step 8. Otherwise, go to step 9. 8. At the A:\ prompt, enter SYS x: where x represents the drive letter noted above. CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device. Replicating the Setup 35

9. Copy any files you want to keep from your USB flash media device to a temporary directory on another drive (for example, the system's internal hard drive). 10. At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted before. CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device. FORMAT will display one or more warnings and ask you each time whether you want to proceed. Enter Y each time. FORMAT will format the USB flash media device, add the system files, and ask for a Volume Label. 11. Press Enter for no label or enter one if desired. 12. Copy any files you saved in step 9 back to your USB flash media device. 13. Remove the diskette and reboot the computer. The computer will boot to the USB flash media device as drive C. NOTE: The default boot order varies from computer to computer, and it can be changed in the Computer Setup (F10) Utility. If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the USB flash media device. Return to Copying to Multiple Computers on page 34. Unsupported USB Flash Media Device To create a bootable USB flash media device, you must have: ● a USB flash media device ● a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may be used, but all existing files on the USB flash media device will be lost.) ● a PC that is bootable from a USB flash media device CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable diskette must be used. 1. If there are any PCI cards in the system that have SCSI, ATA RAID or SATA drives attached, turn off the computer and unplug the power cord. CAUTION: The power cord MUST be unplugged. 2. Open the computer and remove the PCI cards. 3. Insert the USB flash media device into one of the computer's USB ports and remove all other USB storage devices except USB diskette drives. Close the computer cover. 4. Plug in the power cord and turn on the computer. 5. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. 36 Chapter 4 Desktop Management

press F10 when the monitor light turns green to access the utility. 6. Go to Advanced > PCI Devices to disable both the PATA and SATA controllers. When disabling the SATA controller, note the IRQ to which the controller is assigned. You will need to reassign the IRQ later. Exit setup, confirming the changes. SATA IRQ: __________ NOTE: Only USDT models include a PATA controller. 7. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a diskette drive and turn on the computer to boot to the DOS diskette. 8. Run FDISK and delete any existing partitions on the USB flash media device. Create a new partition and mark it active. Exit FDISK by pressing the Esc key. 9. If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to reboot to the DOS diskette. 10. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash media device, add the system files, and ask for a Volume Label. 11. Press Enter for no label or enter one if desired. 12. Turn off the computer and unplug the power cord. Open the computer and reinstall any PCI cards that were previously removed. Close the computer cover. 13. Plug in the power cord, remove the diskette, and turn on the computer. 14. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. 15. Go to Advanced > PCI Devices and re-enable the PATA and SATA controllers that were disabled in step 6. Put the SATA controller on its original IRQ. 16. Save the changes and exit. The computer will boot to the USB flash media device as drive C. NOTE: The default boot order varies from computer to computer, and it can be changed in the Computer Setup (F10) Utility. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for instructions. If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the USB flash media device. Return to Copying to Multiple Computers on page 34. Dual-State Power Button With Advanced Configuration and Power Interface (ACPI) enabled, the power button can function either as an on/off switch or as a standby button. The standby feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This allows you to power down quickly without closing applications and to return quickly to the same operational state without any data loss. Dual-State Power Button 37

1. Left click on the Start Button, then select Control Panel > Power Options. 2. In the Power Options Properties, select the Advanced tab. 3. In the Power Button section, select Stand by. After configuring the power button to function as a standby button, press the power button to put the system in a very low power state (standby). Press the button again to quickly bring the system out of standby to full power status. To completely turn off all power to the system, press and hold the power button for four seconds. CAUTION: Do not use the power button to turn off the computer unless the system is not responding; turning off the power without operating system interaction could cause damage to or loss of data on the hard drive. HP Web Site Support HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP computers. When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run a version of Microsoft Windows that is different from the version included with the computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly. HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP computer. Industry Standards HP management solutions integrate with other systems management applications, and are based on industry standards, such as: ● Web-Based Enterprise Management (WBEM) ● Windows Management Interface (WMI) ● Wake on LAN Technology ● ACPI ● SMBIOS ● Pre-boot Execution (PXE) support Asset Tracking and Security Asset tracking features incorporated into the computer provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager, HP OpenView PC Configuration Management, OpenView Client Configuration Manager, and Asset Management solutions (not currently 38 Chapter 4 Desktop Management

integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools. HP also offers several solutions for controlling access to valuable components and information. Embedded Security for HP ProtectTools, if installed, prevents unauthorized access to data and checks system integrity and authenticates third-party users attempting system access. (For more information, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com.) Security features such as Embedded Security for HP ProtectTools, the Smart Cover Sensor and the Smart Cover Lock, available on some models, help to prevent unauthorized access to the internal components of the personal computer. By disabling parallel, serial, or USB ports, or by disabling removable media boot capability, you can protect valuable data assets. Memory Change and Smart Cover Sensor alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a computer’s internal components. NOTE: Embedded Security for HP ProtectTools, the Smart Cover Sensor, and the Smart Cover Lock are available as options on some systems. Use the following utilities to manage security settings on the HP computer: ● Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD included with the computer for additional information and instructions on using the Computer Setup Utilities. Some computers also have BIOS Configuration for HP ProtectTools, which is a Windows-based component of HP ProtectTools Security Manager that allows administrators to configure BIOS security settings from within the running OS. ● Remotely, using HP Client Manager Software, OpenView Client Configuration Manager, or System Software Manager. This software enables the secure, consistent deployment and control of security settings. The following table and sections refer to managing security features of the computer locally through the Computer Setup (F10) Utilities. Table 4-1 Security Features Overview Option Description Setup Password Allows you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. Power-On Password Allows you to set and enable power-on password. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. Password Options (This selection will appear only if a power-on password is set.) Allows you to specify whether the password is required for warm boot (Ctrl +Alt+Del). See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. Asset Tracking and Security 39

On Password. Smart Cover Allows you to: ● Enable/disable the Cover Lock. ● Enable/disable the Cover Removal Sensor. NOTE: Notify User alerts the user that the sensor has detected that the cover has been removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed. This feature is supported on some models only. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. Embedded Security Allows you to: ● Enable/disable the Embedded Security device. ● Reset the device to Factory Settings. This feature is supported on some models only. See the HP ProtectTools Security Manager Guide at http://www.hp.com Device Security Enables/disables serial ports, parallel port, front USB ports, system audio, network controllers (some models), and SCSI controllers (some models). Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (The network controller must reside on the PCI bus or be embedded on the system board.) System IDs Allows you to set: ● Asset tag (18-byte identifier) and ownership Tag (80-byte identifier displayed during POST). See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. ● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) Keyboard locale setting (for example, English or German) for System ID entry. DriveLock (some models) Allows you to assign or modify a master or user password for ATA hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one ATA drive that supports the ATA Security command set is attached to the system. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. For more information about Computer Setup, see the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD. Support for security features may vary depending on the specific computer configuration. Table 4-1 Security Features Overview (continued) 40 Chapter 4 Desktop Management

to access applications or data each time the computer is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the computer. A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password, even if one has been established. Establishing a Setup Password Using Computer Setup If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. Establishing a setup password through Computer Setup prevents reconfiguration of the computer (use of the Computer Setup (F10) utility) until the password is entered. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. Select Security, then select Setup Password and follow the instructions on the screen. 4. Before exiting, click File > Save Changes and Exit. Establishing a Power-On Password Using Computer Setup Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu. Password options include Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the computer is rebooted. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. Select Security, then Power-On Password and follow the instructions on the screen. 4. Before exiting, click File > Save Changes and Exit. Entering a Power-On Password To enter a power-on password, complete the following steps: 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. When the key icon appears on the monitor, type the current password, then press Enter. Asset Tracking and Security 41

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue. Entering a Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. When the key icon appears on the monitor, type the setup password, then press Enter. NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen. If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue. Changing a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. To change the Power-On password, go to step 3. To change the Setup password, as soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. When the key icon appears, type the current password, a slash (/) or alternate delimiter character, the new password, another slash (/) or alternate delimiter character, and the new password again as shown: current password/new password/new password NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen. 4. Press Enter. The new password takes effect the next time you turn on the computer. NOTE: Refer to the National Keyboard Delimiter Characters on page 43 for information about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup. 42 Chapter 4 Desktop Management

If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. To delete the Power-On password, go to step 3. To delete the Setup password, as soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. When the key icon appears, type the current password followed by a slash (/) or alternate delimiter character as shown: current password/ 4. Press Enter. NOTE: Refer to National Keyboard Delimiter Characters on page 43 for information about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup. National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use to change or delete the password depend on the keyboard that came with the computer. National Keyboard Delimiter Characters / Arabic - Greek / Russian = Belgian . Hebrew - Slovakian - BHCSY - Hungarian - Spanish / Brazilian - Italian / Swedish/Finnish / Chinese / Japanese - Swiss - Czech / Korean / Taiwanese - Danish - Latin American / Thai ! French - Norwegian . Turkish é French Canadian - Polish / U.S. English - German - Portuguese For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia Clearing Passwords If you forget the password, you cannot access the computer. Refer to the Troubleshooting Guide on the Documentation and Diagnostics CD for instructions on clearing passwords. Asset Tracking and Security 43

Manager Guide at http://www.hp.com. DriveLock DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA hard drive. DriveLock has been implemented as an extension to Computer Setup. It is only available when hard drives that support the ATA Security command set are detected. DriveLock is intended for HP customers for whom data security is the paramount concern. For such customers, the cost of the hard drive is inconsequential compared with the loss of the data stored on it and the damage that could result. To balance this level of security with the practical need to accommodate a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator while the other is typically set and used by the end-user. There is no "back-door" that can be used to unlock the drive if both passwords are lost. Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up. In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For users who do not fit the previously defined customer profile, this may be an unacceptable risk. For users who do fit the customer profile, it may be a tolerable risk given the nature of the data stored on the hard drive. Using DriveLock When one or more hard drives that support the ATA Security command set are detected, the DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system administrator may enable DriveLock or choose to keep it disabled. If a locked hard drive is present, POST will require a password to unlock the device. If a power-on password is set and it matches the device’s user password, POST will not prompt the user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock password. On a cold boot, either the master or the user password may be used. On a warm boot, enter the same password used to unlock the drive during the preceding cold-boot. Users will have two attempts to enter a correct password. On a cold boot, if neither attempt succeeds, POST will continue but the drive will remain inaccessible. On a warm boot or restart from Windows, if neither attempt succeeds, POST will halt and the user will be instructed to cycle power. DriveLock Applications The most practical use of the DriveLock security feature is in a corporate environment. The system administrator would be responsible for configuring the hard drive which would involve, among other things, setting the DriveLock master password and a temporary user password. In the event that the user forgets the user password or the equipment is passed on to another employee, the master password can always be used to reset the user password and regain access to the hard drive. HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive would be rendered unusable and require replacement. Likewise, by not setting a master password, system administrators may find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions, and support. 44 Chapter 4 Desktop Management

in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect. Access to Computer Setup and DriveLock can be restricted through the Setup password. By specifying a Setup password and not giving it to end users, system administrators are able to restrict users from enabling DriveLock. Smart Cover Sensor CoverRemoval Sensor, available on some models, is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed. There are three levels of protection, as described in the following table. Table 4-2 Smart Cover Sensor Protection Levels Level Setting Description Level 0 Disabled Smart Cover Sensor is disabled (default). Level 1 Notify User When the computer is restarted, the screen displays a message indicating that the computer cover or side panel has been removed. Level 2 Setup Password When the computer is restarted, the screen displays a message indicating that the computer cover or side panel has been removed. You must enter the setup password to continue. NOTE: These settings can be changed using Computer Setup. For more information about Computer Setup, see the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD. Setting the Smart Cover Sensor Protection Level To set the Smart Cover Sensor protection level, complete the following steps: 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. Select Security > Smart Cover > Cover Removal Sensor, and select the desired security level. 4. Before exiting, click File > Save Changes and Exit. Smart Cover Lock The Smart Cover Lock is a software-controllable cover lock featured on some HP computers. This lock prevents unauthorized access to the internal components. Computers ship with the Smart Cover Lock in the unlocked position. CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password prevents unauthorized access to the Computer Setup utility. NOTE: The Smart Cover Lock is available as an option on some systems. Asset Tracking and Security 45

To activate and lock the Smart Cover Lock, complete the following steps: 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. Select Security > Smart Cover > Cover Lock > Lock option. 4. Before exiting, click File > Save Changes and Exit. Unlocking the Smart Cover Lock 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. Select Security > Smart Cover > Cover Lock > Unlock. 4. Before exiting, click File > Save Changes and Exit. Using the Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter the password to disable the lock, you will need a Smart Cover FailSafe Key to open the computer cover. You will need the key in any of the following circumstances: ● Power outage ● Startup failure ● PC component failure (such as processor or power supply) ● Forgotten password CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need oneat an authorized reseller or service provider. To obtain the FailSafe Key, do any one of the following: ● Contact an authorized HP reseller or service provider. ● Call the appropriate number listed in the warranty. For more information about using the Smart Cover FailSafe Key, consult the Hardware Reference Guide on the Documentation and Diagnostics CD. 46 Chapter 4 Desktop Management

The rear panel of the computer accommodates a cable lock so that the computer can be physically secured to a work area. For illustrated instructions, please see the Hardware Reference Guide on the Documentation and Diagnostics CD. Fingerprint Identification Technology Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced, it is not just for high-tech, high-security organizations anymore. NOTE: Support for Fingerprint Identification Technology varies by model. Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the computer is connected to a network managed by HP Client Manager, the computer sends a fault notice to the network management application. With HP Client Manager Software, you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests. Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some HP computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP computers are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. The service provider can use this information to help diagnose conditions that caused you to run the DPS software. Refer to the Troubleshooting Guide on the Documentation and Diagnostics CD for instructions on using DPS. Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss. Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost. Asset Tracking and Security 47

and Features NOTE: Serial ATA = SATA Parallel ATA = PATA SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.0 Gb/s SATA connectors on the system board are color coded to make identification easier. SATA Identification Color Port Attachment Sequence Primary channel, device 0 Dark blue SATA 0 1 Primary channel, device 1 Light Blue SATA 4 4 Secondary channel, device 0 White SATA 1 2 Secondary channel, device 1 Orange SATA 5 3 NOTE: If there is an error on the application of the attach rules, a POST error message may be displayed. 48 Chapter 5 Serial and Parallel ATA Drive Guidelines and Features

SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As shown in the table, each cable has 3 grounds, and 4 transmit/receive pins. Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A+ Transmit data Receive data P3 A- Transmit data Receive data P4 Ground Ground Ground P5 B- Receive data Transmit data P6 B+ Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA Power Cable Pin Usage Notes Pin Usage Notes P1 V3.3 3.3 V power P9 V5 5 V power P2 V3.3 3.3 V power P10 Ground P3 V3.3 3.3 V power P11 Ground P4 Ground P12 Ground P5 Ground P13 V12 12 V power P6 Ground P14 V12 12 V power P7 V5 5 V power P15 V12 12 V power P8 V5 5 V power SATA Hard Drive Cables 49

The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert. Hard Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space. Because of the differences in the way that drive sizes are calculated, the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification. Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2. Drive/Partition Capacity Limits Maximum Size File System Controller Type Operating System Partition Drive FAT 32 ATA Windows 2000/XP/Vista 32 GB 2 TB NTFS ATA Windows 2000/XP/Vista 2 TB 2 TB 50 Chapter 5 Serial and Parallel ATA Drive Guidelines and Features

and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Chassis Designations Convertible Minitower (CMT) Chassis Designations 51

Ultra-Slim Desktop (USDT) 52 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. Generating Static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event 55% 40% 10% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7,500 V 3,000 V 400 V 400 V 15,000 V 5,000 V 800 V 700 V 35,000 V 12,000 V 6,000 V 2,000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. ● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. Electrostatic Discharge Information 53

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Static Shielding Protection Levels Method Voltage Antistatic plastic Carbon-loaded plastic Metallized laminate 1,500 7,500 15,000 Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn off power and input signals before inserting and removing connectors or test equipment. ● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids 54 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation

● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents. ● Never operate the computer with the cover or side panel removed. ● Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s re-circulated or preheated air. ● If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Operating Guidelines 55

1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6. Wear safety glasses equipped with side shields when cleaning the keyboard. Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 56 before cleaning the computer. To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue. ● After cleaning, always wipe the unit with a clean, lint-free cloth. ● Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow. Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautions on page 56 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 56. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 56 before following these procedures: CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. 56 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation

is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly. Cleaning the Monitor ● Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor. ● To clean the monitor body follow the procedures in Cleaning the Computer Case on page 56. Cleaning the Mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 56. Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power Supply Fan The power supply fan is a variable-speed fan based on the temperature in the power supply. CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when the computer is in “Standby,” “Suspend,” or “Off” modes. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver Service Considerations 57

resistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only. CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage. Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer. Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares. ● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.” ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the CPU. ● Avoid dropping drives from any height onto any surface. ● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic Discharge Information on page 53 ● Do not use excessive force when inserting a drive. ● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. 58 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation

The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations 59

Convertible Minitower (CMT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Identifying the Chassis, Routine Care, and Disassembly Preparation on page 51 for initial safety procedures. 1. Remove/disengage any security devices that prohibit opening the computer (Unlocking the Smart Cover Lock on page 61 and External Security Devices on page 62). 2. Close any open software applications. 3. Exit the operating system. 4. Remove any diskette, compact disc, or media card from the computer. 5. Turn off the computer and any peripheral devices that are connected to it. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from the computer. 7. Disconnect all peripheral device cables from the computer. 8. Lay the computer down on its side to achieve a safe working position. NOTE: During disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed. CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit. 60 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the Desktop Management Guide for more information about the Smart Cover Lock. If you cannot access Computer Setup to unlock the cover you will need to remove the locking solenoid by using the Smart Cover FailSafe Key (Spare part number 166527-001 for the wrench-style key or 166527-002 for the screwdriver bit key). Once the solenoid has been deactivated or removed the access panel can be removed. You need the Smart Cover FailSafe Key in any of the following circumstances: ● Power outage ● Startup failure ● Processor or power supply failure ● Lost password To open the computer cover with the Smart Cover Lock engaged: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 60). 2. Using the Smart Cover FailSafe Key, remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis. 3. Remove the access panel (Computer Access Panel on page 64). To reattach the Smart Cover Lock, secure the lock in place with the two tamper-proof screws. Unlocking the Smart Cover Lock 61

The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Installing a Cable Lock The cable lock may be used to secure the computer access panel to the chassis and, at the same time, secure the computer to a fixed object. Insert the cable lock in the location shown below. Installing a Padlock A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object. 62 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

2. Remove the access panel (Computer Access Panel on page 64). 3. Disconnect the hood sensor cable from the system board. 4. Slide the hood sensor switch toward the front of the computer (1), and then pull it back through the slot (2). To install the hood sensor, reverse the removal procedure. Hood Sensor 63

1. Prepare the computer for disassembly (Preparation for Disassembly on page 60). CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet. 2. Lift up on the access panel handle (1), slide the access panel back about 1.25 cm (1/2 inch), and then lift it up and off the unit (2). To install the access panel, reverse the removal procedure. 64 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

2. Remove the computer access panel (Computer Access Panel on page 64). 3. Push up on the two release tabs (1), and then rotate the front bezel away from the chassis to release it (2). To reinstall the front bezel, reverse the removal procedure. Front Bezel 65

2. Remove the access panel (Computer Access Panel on page 64). 3. Remove the front bezel (Front Bezel on page 65). 4. Gently pull the subpanel, with the bezel blanks secured in it, away from the front bezel, then remove the desired bezel blank. CAUTION: Hold the subpanel straight when pulling it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it with the front bezel. To install a bezel blank, reverse the removal procedure. NOTE: When replacing the subpanel, ensure that the aligning pins and any remaining bezel blanks are in their proper orientation. The logo in the subpanel should be located at the bottom of the subpanel when properly oriented. 66 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

● Keep cables away from major heat sources like the heatsink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires. ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves. When removing the power supply power cables from the P1 or P3 connectors on the system board, always follow these steps: 1. Squeeze on the top of the retaining latch attached to the cable end of the connector (1). 2. Grasp the cable end of the connector and pull it straight up (2). CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply. Cable Management 67

System Board Connections System Board Connector, Name, and Connector Color Description P1, PWR, black Power supply, 24-pin P3, PWRCPU, black Power supply, 4-pin P10, FLOPPY, black Diskette drive P70, CPU FAN, white Heatsink fan P8, CHASSIS FAN, brown or red Chassis fan P5, PB/LED, black Front power button/LED P24, FRNT USB, Yellow Front I/O USB cable P23, FRNT AUD, black Front I/O audio P6, SPKR Internal speaker P52, SERIAL B Serial port P124, HLCK Hood lock solenoid P125, HSENSE Hood sensor P150, MEDIA CARD Media card reader Power Supply Cable Connections Power Supply Connector ID Description P1 Main power P3 CPU power P4 1st Hard drive, SATA0 P5 2nd HDD P6 PATA/Zip/Media card reader P8 Diskette drive P9 1st ODD or 2nd HDD if no ODD present, SATA1 P10 2nd ODD P11 3rd ODD 68 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory configured in a highperforming dual channel mode. For proper system operation, the DDR2-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered, PC2-5300 667 MHz-compliant or PC2-6400 800 MHz-compliant ● 1.8 volt DDR2-SDRAM DIMMs The DDR2-SDRAM DIMMs must also: ● support CAS latency 5 DDR2 667 Mhz (5-5-5 timing), CAS latency 5 DDR2 800 Mhz (5-5-5 timing), and CAS latency 6 DDR2 800 Mhz (6-6-6 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ● 512Mbit and 1Gbit non-ECC memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 operate in memory channel B. Memory 69

Black 2 DIMM socket XMM2, Channel A White 3 DIMM socket XMM3, Channel B White 4 DIMM socket XMM4, Channel B White NOTE: A DIMM must occupy the black DIMM1 socket. Otherwise, the system will display a POST error message indicating that a memory module must be installed in the black socket. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels. For example, if Channel A is populated with two 512-MB DIMMs and Channel B is populated with one 1GB DIMM, the system will operate in dual channel mode. ● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 1-GB DIMM, and three 512-MB DIMMs, Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B should be populated with the two 512-MB DIMMs. With this configuration, 2-GB will run as dual channel and 512-MB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Electrostatic Discharge Information on page 53 for more information. When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 60). 2. Remove the computer access panel (Computer Access Panel on page 64). WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 70 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

(2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. 4. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 5. Repeat steps 3 and 4 for any additional modules that you want to install. NOTE: The computer automatically recognizes the additional memory when the computer is turned on. To reassemble the computer, reverse the removal procedure. NOTE: If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor. Memory 71

card up to 34 cm (13.4 inches) in length. The computer also has two PCI Express x1 expansion slots and one PCI Express x16 expansion slot. Item Description 1 PCI Express x16 expansion slot 2 PCI Express x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI expansion slot 5 PCI expansion slot 6 PCI expansion slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 60). 2. Remove the computer access panel (Computer Access Panel on page 64). 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 72 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

card retention latch up (2). 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Lift the expansion slot cover from the expansion slot. Expansion Cards 73

and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. 6. Store the removed card in anti-static packaging. 7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 74 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

back of the chassis and press the card down firmly into the socket on the system board. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9. Close the expansion card retention latch, making sure that it snaps firmly into place. 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Expansion Cards 75

When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue SATA connector on the system board labeled SATA0. ● Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA1. ● Always populate the dark blue SATA0 and white SATA1 connectors before the light blue SATA4 and orange SATA5 connectors. ● Connect a second SATA optical drive to the orange SATA5 connector. ● Connect additional SATA hard drives to the next available (unpopulated) SATA connector on the system board in the following order: SATA0, SATA1, SATA5, SATA4. ● Connect a diskette drive to the connector labeled FLOPPY. ● Connect a media card reader to the USB connector labeled MEDIA CARD. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● You may install either a third-height or a half-height drive into a half-height bay. ● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws installed on the chassis. The hard drive uses 6-32 isolation mounting guide screws, four of which are installed on the hard drive bracket under the access panel. All other drives use M3 metric screws, eight of which are installed on the diskette drive bracket under the access panel. The HP-supplied metric guide screws are black. The HP- supplied 6-32 isolation mounting guide screws are silver and blue. 6-32 isolation mounting screws for the hard drive (shown below). M3 metric screws for all drives other than hard drives (shown below). 76 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, see Electrostatic Discharge Information on page 53. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive. Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the package “Fragile: Handle With Care.” Drives 77

Refer to the following illustration and table to identify the system board drive connectors. No. System Board Connector System Board Label Color 1 SATA0 SATA0 dark blue 2 SATA1 SATA1 white 3 SATA4 SATA4 light blue 4 SATA5 SATA5 orange 5 Media Card Reader MEDIA CARD black 6 Diskette Drive FLOPPY black 78 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

media card reader shown)1 2 One 3.5-inch external drive bay for optional drives (diskette drive shown)2 3 Two 3.5-inch internal hard drive bays 1 An optional hard drive mounting bracket for these drive bays is available from HP. The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device that is no more than 14.5 cm (5.7 inches) in depth. Do not try to force a larger drive, such as an optical drive, into the bottom bay. This could cause damage to the drive and the system board. The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive. 2 Depending on the computer configuration, you may have a bezel blank in this position. If you do not have a drive in this slot, you may choose to install a 3.5-inch drive (such as a diskette drive, hard drive, or media card reader) later on. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information. Drives 79

CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Refer to Electrostatic Discharge Information on page 53 for more information about preventing electrostatic damage. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive. Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 60). 2. Remove the computer access panel (Computer Access Panel on page 64). 3. Remove the front bezel (Front Bezel on page 65). 4. Disconnect the power (1) and data (2) cables from the back of the drive. NOTE: The right-angle data cable must be used for this chassis model when installing hard drives in the 3.5-inch bays to prevent cable damage from overflexing. 5. Remove the hard drive SATA cable from the top of the fan shroud. 80 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

drive bay (2). 7. Remove the four guide screws (two on each side) from the old drive and install them in the replacement drive. NOTE: Extra 6-32 isolation guide screws are provided on the hard drive bracket under the access panel. Optical drives use M3 metric screws. The HP-supplied metric screws are black. 8. Store the removed drive in anti-static packaging. 9. Install the new drive by sliding it into the appropriate drive bay on the front of the chassis. The drivelock automatically secures the drive in the bay. Drives 81

Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the carrier: NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. If you do not have this CD set, select Start > HP Backup and Recovery and create it now. 1. Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure. 2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). 82 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

move the thermal sensor away from the carrier (2). 4. Remove the four screws from the bottom of the hard drive carrier. Drives 83

6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. 84 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Drives 85

in place (2). 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 86 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

NOTE: A 3.5-inch drive may be a diskette drive or a media card reader. A 5.25-inch drive may be an optical drive (DVD-ROM or SuperMulti LightScribe drive) or a media card reader with a 5.25-inch adapter kit attached. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 60). 2. Remove the computer access panel (Computer Access Panel on page 64). 3. If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove the bezel blank. See Front Bezel on page 65 for more information. 4. Install two guide screws in the lower holes on each side of the drive (1). NOTE: Optical drives, diskette drives, and media card readers use M3 metric guide screws. Eight extra metric guide screws are provided on the diskette drive bracket under the access panel. The HP-supplied metric screws are black. If you are replacing a drive, transfer the guides screws from the old drive to the new one. 5. Install the drive in the desired drive bay by sliding it all the way into the front of the drive cage until it locks (2). The drivelock automatically secures the drive in the bay. CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device that is no more than 14.5 cm (5.7 inches) in depth. Do not try to force a larger drive, such as an optical drive, into the bottom bay. This could cause damage to the drive and the system board. The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive. NOTE: If you are installing a third optional drive, you may need to remove the strap that bundles the extra power connectors. Drives 87

7. If you are installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: If you are installing a SATA optical drive, connect the first optical drive to the white SATA connector on the system board labeled SATA1. Connect a second optical drive to the orange SATA connector labeled SATA5. If you are installing a diskette drive, connect it to the connector on the system board labeled FLOPPY. If your are installing a media card reader, connect it to the USB system board connector labeled MEDIA CARD. 88 Chapter 7 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis