Inter-Tel 3000 Quick Reference Manual

1 Introduction to your digital telephone set Welcome The Inter-Tel 3000 system is a very powerful business communication system that provides a comprehensive solution for both voice and data needs. This quick reference guide highlights some of the many voice facilities that are provided by the system. You can use a standard telephone or the eight key and the sixteen key digital telephone sets that have extensive features. This guide helps you to use both types of phone. Inter-Tel 3000 digital telephone set To get the most from your Inter-Tel 3000 system, we recommend that you use the specially designed Inter-Tel 3000 digital telephone sets. This diagram illustrates the sixteen key digital telephone set. This diagram illustrates the eight key digital telephone set. 4 Function Keys Hold Programming Message Retrieval Speed-Dial Lists 6 Display keys Volume Keys Voice message- indicating light Clear key Scroll / Edit keys Mute key Speaker and light Data socket Programmable Keys Headset socket 4 Function keys Hold Programming Message Retrieval Speed-Dial Lists 6 Display keys Volume keys Voice message- indicating light Clear key Scroll / Edit keys Mute key Speaker and light Data socket Programmable Keys Headset socket

2 How to use your Inter-Tel 3000 digital telephone set Phone Setup To select a different Ringing Tone or Display Contrast Select  Program Press the Scroll Down key  Select  Ringing Options and select a different ringing tone. Select  Contrast Options and select a different level of contrast. Answering and making calls Answer a call that is ringing on the digital telephone Pick up the handset or Select  Answer The Call and / or pick up the handset. Answer a call that is ringing on the digital telephone set using hands-free Select  Answer The Call or press Make an external call Pick up the handset. Press the Line key or Dial 9 and dial the number. If you are dialing over Primary Rate ISDN enter # after the last number to expedite dialing. Make an internal call Select  Internal Call Select  Extension, or. Dial the extension number (20 - 59), and Pick up the handset, or press Transferring calls Note: The following instructions assume you are on a call. Transfer a call to an internal number Select  Internal transfer Select  Extension and when the call is answered Select  Transfer Transfer an external call to an external number Select  External Transfer Select an available line as indicated by “” and then Dial the external number and when the call is answered Select  Transfer

3 Re-directing calls Note: The following instructions assume that your extension is ringing. Re-direct a call to another extension Select  Re-Direct The Call Select  Extension Re-direct a call to your Voice Mail box Select  Forward To Voice Mail Forwarding calls Forward all calls Press the Scroll Down Dial () until "Forward" is displayed. Select  Forward Select  Forward All Calls Dial the internal extension number, or Dial 9 and the desired external number and press "Confirm" Or press "Forward To Voice Mail" Cancel forward all calls Select  Cancel Forwarding Forward calls when your extension is busy Press the Scroll Down Dial () until "Forward" is displayed. Select  Forward Select  Forward When Busy Dial the desired extension number, or Dial 9 and the desired external number and press "Confirm", or Press "Forward To Voice Mail". Cancel forward a call on busy Press the Scroll Down Dial () until "Forward" is displayed. Select  Forward Select  Forward When Busy and the forwarding is cancelled. Forward calls when your extension does not answer (after four rings) Press the Scroll Down Dial () until "Forward" is displayed. Select  Forward Select  Forward On No Answer Dial the desired extension number, or Dial 9 and the desired external number and press "Confirm", or Press "Forward To Voice Mail". Cancel forward a call on no answer Press the Scroll Down Dial () until "Forward" is displayed. Select  Forward Select  Forward On No Answer and the forwarding is cancelled.

4 Forwarding group calls Forward all calls from a group Press the Scroll Down Key () until "Group Forward" is displayed. Select  Group Forward Select the group which is to be forwarded Select  Forward all calls Dial the internal Extension number, or Dial 9 and the desired external number, or Press "Forward to Voice Mail" Cancel group forward all calls Select  Cancel Group Forward. Select the group Forward calls when the group is busy Press the Scroll Down Key () until "Group Forward" is displayed. Select  Group Forward Select the group which is to be forwarded Select  Forward When Busy Dial the desired Extension number, or Dial 9 and the desired external number, or Press "Forward To Voice Mail" Cancel group forward when busy Press the Scroll Down Key () until "Group Forward" is displayed. Select  Group Forward Select the group Select  Forward When Busy and the forwarding is cancelled. Forward calls when a group does not answer (after four rings) Press the Scroll Down Key () until "Group Forward" is displayed. Select  Group Forward Select the group which is to be forwarded Select  Forward on no answer Dial the desired Extension number, or Dial 9 and the desired external number, or Press "Forward to Voice Mail"

5 Cancel group forward on no answer Press the Scroll Down Key () until "Group Forward" is displayed. Select  Group Forward Select the group Select  Forward On No Answer and the forwarding is cancelled. Voice Mail Note: Voice Mail services require the Voice Mail module to be installed. Enter a personal greeting Press , and Select  Voice Messaging Enter your extension number or select the extension from the menu Then enter your Voice Mail box Password (default is 1111) followed by #. Select  Greetings Follow the text and voice prompts to enter and check your greeting. Turn on your Voice Mail "Forward On No Answer" to the Voice Mail is automatically set when a voice mailbox is assigned to your extension. You may also select the other Forwarding options as required. Press the Scroll Down key  until "Forward" is displayed. Select  Forward Select  Forward When Busy or Select  Forward All Calls Select "Forward To Voice Mail". Retrieve messages from your Voice Mail box Select  New Voice Messages Enter your extension number. You will be prompted to: Enter your Voice Mail box Password, followed by #. Select  Play Change your Voice Mail box Password Press , then Select  Voice Messaging and enter your extension number. Enter your existing password, (default is 1111), followed by #. Press the Scroll Down key () Select  Change Password and Enter your new password (up to 8 digits long - e.g. 12341234). Select  Confirm

6 Personal Speed-Dials Program your personal Speed-Dial list – numbers and names Press , then Select  Personal Entries Select the index you want to program, and Enter the number. Select  Confirm When prompted to enter a name: Press 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times for F; and so on. Wait two seconds for the screen cursor to move on before entering the next letter. A maximum of ten characters per name (including spaces) is allowed. On completion of the name Select  Confirm Press to finish programming. Dial a number from your personal Speed-Dial list Press , then Select  Personal Speed Dial Select the desired location and the number will be dialed. System Speed-Dials Any extension can program the 500 system speed dial numbers once the speed-dial password is entered by them. Program system Speed-Dial list – numbers and names Press , then Press the Scroll Down Dial () Select  System Entries and then Enter the Speed-Dial password (0000 in default) Select the index you want to program, and Enter the number, and then Select  Confirm. When prompted to enter a name, Press 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times for F; and so on. Wait two seconds for the screen cursor to move on before entering the next letter. A maximum of ten characters per name (including spaces) is allowed. On completion of the name Select  Confirm. Then select the outgoing line group. Press to finish programming. Dial a number in the system Speed-Dial list Press , then Select  System Speed Dial and then Enter the first letter of the name or scroll through the list Select the entry and the number is dialed

7 Using a standard telephone The Inter-Tel 3000 system supports standard tone dialing telephones. Making calls Make an external call Lift handset or use hands-free if available. Obtain a free line by dialing 9. Dial the digits. If dialing over Primary Rate ISDN press # to send the digits immediately. Make an internal call Lift the handset or use hands-free if available. Dial the extension number (20-59), or Dial 0 for the operator. Transfer an external call to an internal extension Press Hookflash. Dial the extension number. Replace the handset. Put an external call on hold Press Hookflash. Replace the handset to continue to use phone. Note: The call remains on hold for ninety seconds when the telephone is idle. If the telephone is busy, it will ring when the handset is replaced. To park an external call Press Hookflash. Dial 712. Replace the handset. To retrieve a call from park Dial 712 from any phone. The parked call is retrieved. Forwarding calls Forward all calls Lift handset or use hands-free if available. Dial 732. Dial the extension number, or Dial the external phone number (including line access code 9) followed by #. Cancel forward all calls Lift handset or use hands-free if available. Dial 732.

8 Forward calls when your telephone is busy Lift handset or use hands-free if available. Dial 733. Dial the extension number, or Dial the external number, (including line access code 9) followed by # Cancel forwarding on busy Lift handset or use hands-free if available. Dial 733. Forward calls when your telephone is not answered (after four rings) Lift handset or use hands-free if available. Dial 734. Dial the extension number, or Dial the external phone number (including line access code 9) followed by #. Cancel group forwarding on no answer Lift handset or use hands-free if available. Dial 734. Forwarding Group calls Forward all calls from a group Lift handset or use hands-free if available. Key 792 followed by the Group number (180 - 199) Dial the Extension number, or Dial the external phone number (including line access code 9) followed by #. Cancel group forward all calls Lift handset or use hands-free if available. Dial 792 followed by the Group number (180 - 199). Forward calls when the group is busy Lift handset or use hands-free if available Dial 793 followed by the Group number (180 - 199) Dial the Extension number, or Dial the external number, (including line access code 9) followed by #. Cancel group forward when busy Lift handset or use hands-free if available Dial 793 followed by the Group number (180 - 199).

9 Forward calls when a group does not answer (after four rings) Lift handset or use hands-free if available Dial 794 followed by the Group number (180 - 199) Dial the Extension number, or Dial the external phone number (including line access code, e.g. 9) followed by #. Cancel group forwarding on no answer Lift handset or use hands-free if available Dial 794 followed by the Group number (180 - 199). Voice Mail Note: Voice Mail services require the Voice Mail module to be installed. Turn on your Voice Mailbox When you are allocated a Voice Mail box ‘Forward on no answer’ is automatically set to your Mail box. The Mail box code is 710. To Forward all your calls to your Voice Mail box dial 732 followed by 710. To Forward on Busy to your Voice Mail box dial 733 followed by 710. Retrieve messages from your Voice Mailbox Lift handset or use hands-free if available. Dial * and enter you mailbox number (extension number) and your voice mail password (1111). Dial 1 to start replaying messages. Note: Broken dial tone is heard when you have new messages in your voice mailbox. Speed-Dialing Program your personal Speed-Dial list Lift handset or use hands-free if available. Dial 75. Enter the location (01-30) where you want to store the number, Dial the number to store. Replace the handset. Dial a number from your personal Speed-Dial list Lift handset or use hands-free if available. Dial 74. Enter the location (01-30) of the number required, and the number is automatically dialed. Dial a number from the system Speed-Dial list Lift handset or use hands-free if available Dial a system speed number – 8001 to 8500. Feature Codes

10 Feature Code Feature Code Account Codes 791 Log out of all Hunt groups you are a member of 723 * 0 Call Pick-up (incoming calls only) 726 Night Service – on/off (Extension 20 only) 738 Call Pick-up Group (all calls) 727 Operator/Group 11 0 Call Waiting Tone Protection 725 (Hookflash 725) Page All 795 Conference R3 PA announcement 720 Display Messages 729 (1 - 8) PA – answer 717 Do Not Disturb – set/cancel 736 Page – Digital telephone sets 716 Door Open 731 (Hookflash 731) Park Hookflash 712 Extensions 20 - 59 Phantom Mailbox numbers 100 - 109 Extension Groups 180 - 199 Pick up parked call 712 Extension Lock - lock/unlock 713 xxx Redial 77 Extension Lock – change code 714 xxx Reminder Call 718 Extension Swap 702 + Extension lock code Reminder Call cancel 718* External Call Hold Hookflash Reset telephone 739 Follow Me 735 (Password) xx Retrieve a call placed on hold 719 Forward All Calls 732 xx Return and Release in two call handling Hookflash 1 Forward on No Answer 734 xx Return and Hold in two call handling Hookflash 2 Forward when Busy 733 xx Ring Back Hookflash 5 Group forward All Calls 792 Saved Number Redial 781-785 Group Forward on no Answer 794 Single extension Page 715 Group Forward when Busy 793 Speed-Dial, accessing personal numbers 74 (01-30) Hookflash to line Hookflash 722 Speed-Dial , accessing system numbers 8001-8500 Internal Call waiting Hookflash 8 Speed-Dial, programming personal numbers 75(01 -30) Line Access - Group 1 9 System voice mailbox on / off 737 Line Access - Groups 2 - 11 760 - 769 Tone Protection 725 (Hookflash 725) Line Access - Individual Lines #501 - #520 Voice Mail box number 710 Log in / Log out of Individual Hunt group 723 (180 - 199) Voice mail– retrieving * Log in to all Hunt groups you are a member of 723 * 1