Lenovo ThinkPad Edge 15 Troubleshooting Manual

• Safety and Warranty Guide • Wireless related information in online Access Help and Appendix C “Notices” on page 19. • Regulatory Notice The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/support, click User Guides & Manuals, and then follow the instructions on the screen. Fifth Edition (November 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

. . . . . . . . . . . . . . . iii Conditions that require immediate action . . . . . . . . . . . . iii Safety guidelines . . . . . . . . . . . . . . . . . . . . iv Batteries . . . . . . . . . . . . . . . . . . . . . . . v Rechargeable battery notice . . . . . . . . . . . . . . . vi Lithium coin cell battery notice. . . . . . . . . . . . . . . vii Electrical current safety information . . . . . . . . . . . . . viii Laser compliance statement . . . . . . . . . . . . . . . ix Chapter 1. Finding information. . . . . . . . . . . . . . . . 1 Locating the Lenovo Limited Warranty information . . . . . . . . . . 1 Lenovo Web site (http://www.lenovo.com) . . . . . . . . . . . . 1 Lenovo Support Web site . . . . . . . . . . . . . . . . . . 1 Recording your computer information . . . . . . . . . . . . . . 1 Chapter 2. Getting help and service . . . . . . . . . . . . . . 3 Getting help and service . . . . . . . . . . . . . . . . . . 3 Getting help on the Web . . . . . . . . . . . . . . . . . . 3 Calling the Customer Support Center . . . . . . . . . . . . . . 3 Getting help around the world. . . . . . . . . . . . . . . . . 4 Frequently asked questions . . . . . . . . . . . . . . . . . 5 Worldwide telephone list . . . . . . . . . . . . . . . . . . 5 Appendix A. Lenovo Limited Warranty . . . . . . . . . . . . 13 Types of Warranty Service . . . . . . . . . . . . . . . . . 14 Suplemento de Garantía para México . . . . . . . . . . . . . 16 Appendix B. Customer Replaceable Units (CRUs) . . . . . . . . 17 Appendix C. Notices . . . . . . . . . . . . . . . . . . 19 Notices . . . . . . . . . . . . . . . . . . . . . . . 19 Export classification notice . . . . . . . . . . . . . . . . 20 Electronic emissions notices . . . . . . . . . . . . . . . . 20 Federal Communications Commission Declaration of Conformity . . . 20 EU WEEE Statements . . . . . . . . . . . . . . . . . . 23 China WEEE . . . . . . . . . . . . . . . . . . . . . 23 Taiwan recycle information. . . . . . . . . . . . . . . . . 23 Ukraine RoHS . . . . . . . . . . . . . . . . . . . . . 24 © Copyright Lenovo 2011 i

. . . . . . . . . . . . . . 24 Notice for Safety and Warranty information . . . . . . . . . . . 26 Notice for Regulatory information . . . . . . . . . . . . . . 26 Trademarks. . . . . . . . . . . . . . . . . . . . . . 26 ii Service and Troubleshooting Guide

Note: Read important safety information first. This information can help you safely use your notebook personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo® Limited Warranty. For more information, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site. See “Notice for Safety and Warranty information” on page 26. Customer safety is important. Our products are developed to be safe and effective. However, personal computers are electronic devices. Power cords, power adapters, and other features can create potential safety risks that can result in physical injury or property damage, especially if misused. To reduce these risks, follow the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the information included in this document carefully. By carefully following the information contained in this document and provided with your product, you can help protect yourself from hazards and create a safer computer work environment. Note: This information includes references to power adapters and batteries. In addition to notebook computers, some products (such as speakers and monitors) ship with external power adapters. If you have such a product, this information applies to your product. In addition, computer products contain a coin-sized internal battery that provides power to the system clock even when the computer is unplugged, so the battery safety information applies to all computer products. Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing. These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner. Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself. Contact the Customer Support Center for further guidance. For a list of Service and Support phone numbers, see the following Web site: © Copyright Lenovo 2011 iii

or signs of danger. If you have any question about the condition of a component, do not use the product. Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired, if necessary. In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. • Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked, broken, or damaged. • Signs of overheating, smoke, sparks, or fire. • Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign substances on the battery. • A cracking, hissing or popping sound, or strong odor that comes from the product. • Signs that liquid has been spilled or an object has fallen onto the computer product, the power cord or power adapter. • The computer product, power cord, or power adapter has been exposed to water. • The product has been dropped or damaged in any way. • The product does not operate normally when you follow the operating instructions. Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement. Safety guidelines Always observe the following precautions to reduce the risk of injury and property damage. For more information, see Chapter 1, Important safety information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site. See “Notice for Safety and Warranty information” on page 26. iv Service and Troubleshooting Guide

to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. This system does not support batteries that are not genuine Lenovo-made or authorized. The system will continue to boot, but may not charge unauthorized batteries. Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the metal contacts. Do not expose the battery to water or other liquids. Only recharge the battery pack strictly according to instructions included in the product documentation. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery pack or coin cell. If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer. Batteries can degrade when they are left unused for long periods of time. For some rechargeable batteries (particularly Lithium Ion batteries), leaving a battery unused in a discharged state could increase the risk of a battery short circuit, which could shorten the life of the battery and can also pose a safety hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or store these batteries in a discharged state. Service and Troubleshooting Guide v

DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to water or rain. • Do not attempt to disassemble it. • Do not short-circuit it. • Keep it away from children. • Do not drop the battery pack. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations. The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. vi Service and Troubleshooting Guide

DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: • Throw or immerse into water • Heat to more than 100°C (212°F ) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate. Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Service and Troubleshooting Guide vii

DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product. • Whenever possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage. • Disconnect the attached power cords, battery pack, and all the cables before you open the device covers, unless instructed otherwise in the installation and configuration procedures. • Do not use you computer until all internal parts enclosures are fastened into place. Never use the computer when internal parts and circuits are exposed. viii Service and Troubleshooting Guide

procedures when installing, moving, or opening covers on this product or attached devices. To connect: 1. Turn everything OFF. 2. First, attach all cables to devices. 3. Attach signal cables to connectors. 4. Attach power cords to outlets. 5. Turn devices ON. To disconnect: 1. Turn everything OFF. 2. First, remove power cords from outlets. 3. Remove signal cables from connectors. 4. Remove all cables from devices. The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer. The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer. Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Save these instructions. Service and Troubleshooting Guide ix

Locating the Lenovo Limited Warranty information The Lenovo Limited Warranty information is available at: http://www.lenovo.com/warranty/llw_02 Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: • Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers. • Purchase additional services, such as support for hardware, operating systems, application programs, network setup and configuration, and custom installations. • Purchase upgrades and extended hardware repair services. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base and frequently asked questions Recording your computer information Recording information about your computer can be helpful if you ever need to have your computer serviced. The service technician will probably ask you for this information. © Copyright Lenovo 2011 1

the following table to record this information. Product name ______________________________________________ Machine type and model ______________________________________________ Serial number (S/N) ______________________________________________ Date of purchase ______________________________________________ You can register your computer by following the instructions at: http://www.lenovo.com/register You will receive the following benefits after registering your computer: • Faster service when you call for help • Automatic notification of free software and special promotional offers 2 Service and Troubleshooting Guide

Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad notebook computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad notebook computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft® Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and links, please go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For information, please contact the Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 5. Some fees might apply. Getting help on the Web You can find support information for your ThinkPad notebook computer at http://www.lenovo.com/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad notebook computer even easier. Calling the Customer Support Center If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: • Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. © Copyright Lenovo 2011 3

• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX. • Identification of software problem sources • Configuration of BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs To determine if your machine is in warranty and when the warranty expires, go to http://www.lenovo.com/support, and click Warranty, then follow the instructions on the screen. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, “Warranty information” in the Safety and Warranty Guide. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: • Machine Type and Model • Serial numbers of your computer, monitor, and other components, or your proof of purchase • Description of the problem • Exact wording of any error messages • Hardware and software configuration information for your system The telephone numbers for your Customer Support Center location are located in the “Worldwide telephone list” on page 5 section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty 4 Service and Troubleshooting Guide

the warranty period. Service will be performed by service providers authorized to perform warranty service. Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen. Frequently asked questions To ensure that you receive the best performance from your computer, browse the following Web page to find information such as aids for troubleshooting and answers to frequently asked questions: http://www.lenovo.com/support/faq Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone. Country or region Telephone number Africa Africa: +44 (0)1475-555-055 South Africa: +27-11-3028888, 0800110756 and +27-11- 3027252 Central Africa: Contact the nearest Lenovo Business Partner Algeria +33 6 7348 1739 (French, English) Argentina 0800-666-0011 (Spanish) Australia 131-426 (English) Austria 01-24592-5901 43-810-100654 (Warranty service and support) (German) Bahrain Kanoo IT: 00 973 1771 1722 Bahrain Business Machine LLC: 00 973 1758 4302 Chapter 2. Getting help and service 5

Telephone number Belgium 02-210-9820 +32 (0)2 339 3611 (Warranty service and support) (Dutch) 02-210-9800 (French) Bolivia 0800-10-0189 (Spanish) Brazil Calls made from within the Sao Paulo region: (11) 3889-8986 Calls made from outside the Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Brunei 801-1041 (English, Bahasa Melayu) Canada 1-800-565-3344 (English, French) Caribbean (Bermuda, Jamaica, Tortola) 1-800 426 7378 (English) Chile 800-361-213 or 188-800-442-488 (Toll free) (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) China (Hong Kong S.A.R.) ThinkPad (Technical enquiry hotline): 2516-3939 ThinkPad Service Center: 3140-2788 (Cantonese, English, Mandarin) China (Macau S.A.R.) ThinkPad (Technical enquiry hotline): 0800-839 ThinkPad Service Center: 2871-5399 (Cantonese, English, Mandarin) Colombia 1-800-912-3021 (Spanish) Costa Rica 0-800-011-1029 (Spanish) Croatia 0800-0426 Cyprus +357-22-841100 Czech Republic +420-2-7213-1316 Denmark 4520-8200 7010-5150 (Warranty service and support) (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador 1-800-426911 (Spanish) 6 Service and Troubleshooting Guide

Telephone number Egypt 202-25948500 (English, Arabic) El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 Finland 09-459-6960 +358-800-1-4260 (Warranty service and support) (Finnish) France 0238-557-450 Hardware: 0810-631-213 (Warranty service and support) Software: 0810-631-020 (Warranty service and support) (French) Germany 07032-15-49201 01805-00 46 18 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) Hungary +36 1 3825716 +36 1 3825720 (English, Hungarian) India 1800-425-2666 or +91-80-2535-9183 (English) Indonesia 021 5238 823 001-803-606-282 (Local number only) +603 8315 6859 (DID) (English, Bahasa Indonesia) Ireland 01-815-9202 01-881-1444 (Warranty service and support) (English) Israel Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) Italy 02-7031-6101 +39-800-820094 (Warranty service and support) (Italian) Chapter 2. Getting help and service 7

Telephone number ThinkPad battery recall: 0120-277-874 PC Products Toll Free: 0120-20-5550/5555 For International: +81-46-266-4716 Note: The above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please ask for “English support please,” and your call will be transferred to an English speaking operator. Japan PC Software 0120-558-695 Overseas calls: +81-44-200-8666 (Japanese) Jordan Jordan Business Systems:00 962 6 5000999 (ext. 713/127) General Computer & Electronic (GCE): 00 962 6 551 3879 Korea 1588-6782 (Korean) Kuwait Easa Hussain Al Yousifi: 00 965 2244 5280 AM. KHORAFI: 00 965 2200 1100 1127 Khorafi Business Machines (KBM): 00 965 2259 4611 Diyar United Company: 00 965 4378 383 Redington Kuwait: 00 965 2433 3203, 25456250 / 25456251 Latvia +371 7070360 Lebanon Quantech: 00 961 1999 500 Computer Business Machine (CBM): 00 961 1680 180 El Haceb S.A.L: 00 961 1771 300 Lithuania +370 5 278 66 00 Libya +33 6 7348 1739 (French, English) Luxembourg +32 (0)2 339 3611 +35 229 8977 5063 (French) Malaysia 1800-88-1889 (Local number only) +603 8315 6855 (DID) (English, Bahasa Melayu) Malta +35621445566 Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 8 Service and Troubleshooting Guide

Telephone number Netherlands +31 (0)20 513 3939 (Dutch) New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 6681-1100 8152-1550 (Warranty service and support) (Norwegian) Oman Khimji Ramdas Computer Communication Systems: 00 968 2469 6255 Overseas Business Machines (OBM): 00 968 2460 1072, 2460 5018 Gulf Business Machines Services: (GBMS) 00 968 2455 9831 Pakistan INFO TECH (pvt) Ltd.: 00 924 2111 427 427 International Office Products (pvt) Ltd.: 00 92 212 422 569, 00 92 213 241 2023 Selling Business Systems: 00 92 21 568 9823 Panama 206-6047 001-866-434-2080 (Lenovo Customer Support Center - Toll free) (Spanish) Paraguay 009-800-52-10026 (Spanish) Peru 0-800-50-866 (Spanish) Philippines 1800-1601-0033 (Local number only) +603 8315 6858 (DID) (English, Filipino) Poland +48 22 760-73-00 (Polski) Portugal +351 21 892 7046 (Portuguese) Qatar Al Mana Computer Services: 00 974 4489 966 (ext. 1992) Qatar Computer Services W.L.L: 00 974 4441 212 Gulf Business Machines: 00-974 462 1395 Romania +4-021-224-4015 RUCIS (Russia and CIS) For Russia: 8 800 100 7888 (Toll free number) For CIS Countries: 0040 31 620 5099 (Payable) (Russian and English) Saudi Arabia 800 8200140 (English, Arabic) Chapter 2. Getting help and service 9

Telephone number Singapore 800 6011 343 (Local number only) +603 8315 6856 (DID) (English) Slovakia +421 2 4974 8888 Slovenia +386-1-200-50-60 (Slovenian) Spain 91-714-7983 0901-100-000 (Spanish) Sri Lanka +9411 2493547 +9411 2493548 (English) Sweden 08-477-4420 077-117-1040 (Warranty service and support) (Swedish) Switzerland 058-333-0900 0800-55-54-54 (Warranty service and support) (German, French, Italian) Taiwan 0800-000-702 (Mandarin) Thailand 1 800-060-066 (Local number only) 66 2273 4088 +603 8315 6857 (DID) (Thai, English) Turkey 00800-4463-2041 (Turkish) Ukraine 0800 507 333 0040 21 40 10 870 (Payable) (Ukrainian, Russian, English) United Arab Emirates 800 02000141 (English, Arabic) United Kingdom 01475-555-055 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (Select “Option #1”) (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) 10 Service and Troubleshooting Guide

Telephone number Vietnam For Northern Area and Hanoi City: 844 3 946 2000 or 844 3 942 6457 For Southern Area and Ho Chi Minh City: 848 3 829 5160 or 844 3 942 6457 (Vietnamese, English) Yemen Al Khirbash and Agencies & Trading Co.: 00 967 1209 8278 Yemen Business Machines (YBM): 00 967 3 213 324 / 214 655, 967 3 213 909 / 213 324 Chapter 2. Getting help and service 11

This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. ThinkPad Edge 11" Machine Type Country or Region of Purchase Warranty Period Type of Warranty Service Parts and Labor - 1 year 3, 1 US, Canada, Mexico, Australia, Japan, and New Zealand Battery pack - 1 year 1 Parts and Labor - 1 year 4, 1 0328, 2545 Other Battery pack - 1 year 1 ThinkPad Edge 13" Machine Type Country or Region of Purchase Warranty period Type of Warranty Service Parts and Labor - 1 year 3, 1 Australia Battery pack - 1 year 1 Parts and Labor - 1 year 4, 1 0196, 0197, 0492 Other Battery pack - 1 year 1 © Copyright Lenovo 2011 13

Machine Type Country or Region of Purchase Warranty period Type of Warranty Service Parts and Labor - 1 year 3, 1 Asia Pacific, US, Canada, Mexico, Australia, New Zealand, and Japan Battery pack - 1 year 1 Parts and Labor - 1 year 4, 1 0217, 0221, 0250 Other Battery pack - 1 year 1 ThinkPad Edge 14" and Edge 15" Machine Type Country or Region of Purchase Warranty period Types of Warranty Service Parts and Labor - 1 year 3, 1 Australia, New Zealand, and Japan Battery pack - 1 year 1 Parts and Labor - 1 year 4, 1 0199, 0301, 0302, 0319, 0578, 0579 Other Battery pack - 1 year 1 If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other factors. Types of Warranty Service 1. Customer Replaceable Unit (“CRU”) Service Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs” are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service designated for your product. An optional service offering may be available for purchase from a Service Provider or Lenovo under which Self-service CRUs would 14 Service and Troubleshooting Guide

publication that was shipped with your product or at www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in the instructions shipped with a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if the Service Provider does not receive the defective CRU from you within thirty (30) days of your receipt of the replacement CRU. 2. On-site Service Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. 3. Courier or Depot Service Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping at the expense of the Service Provider. You are responsible for disconnecting the product and packing it in a shipping container provided to you to return your product to a designated service center. A courier will pick up your product and deliver it to the designated service center. The service center will return the product to you at its expense. 4. Customer Carry-In Service Under Customer Carry-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for collection. If you fail to collect the product, the Service Provider may dispose of the product as it sees fit, with no liability to you. 5. Mail-In Service Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to you at Lenovo’s risk and expense, unless the Service Provider specifies otherwise. 6. Customer Two-Way Mail-In Service Under Customer Two-Way Mail-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for return shipping at your risk and expense. If you fail to arrange return shipment, the Service Provider may dispose of the product as it sees fit, with no liability to you. Appendix A. Lenovo Limited Warranty 15

Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible for its installation and verification of its operation. The replacement product becomes your property in exchange for the failed product, which becomes the property of Lenovo. You must pack the failed product in the shipping carton in which you received the replacement product and return it to Lenovo. Transportation charges, both ways, shall be at Lenovo’s expense. If you fail to use the carton in which the replacement product was received, you may be responsible for any damage to the failed product occurring during shipment. You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product. Suplemento de Garantía para México Este Suplemento se considera parte integrante de la Garantía Limitada de Lenovo y será efectivo única y exclusivamente para los productos distribuidos y comercializados dentro del Territorio de los Estados Unidos Mexicanos. En caso de conflicto, se aplicarán los términos de este Suplemento. Todos los programas de software precargados en el equipo sólo tendrán una garantía de treinta (30) días por defectos de instalación desde la fecha de compra. Lenovo no es responsable de la información incluida en dichos programas de software y/o cualquier programa de software adicional instalado por Usted o instalado después de la compra del producto. Los servicios no cubiertos por la garantía se cargarán al usuario final, previa obtención de una autorización. En el caso de que se precise una reparación cubierta por la garantía, por favor, llame al Centro de soporte al cliente al 001-866-434-2080, donde le dirigirán al Centro de servicio autorizado más cercano. Si no existiese ningún Centro de servicio autorizado en su ciudad, población o en un radio de 70 kilómetros de su ciudad o población, la garantía incluirá cualquier gasto de entrega razonable relacionado con el transporte del producto a su Centro de servicio autorizado más cercano. Por favor, llame al Centro de servicio autorizado más cercano para obtener las aprobaciones necesarias o la información relacionada con el envío del producto y la dirección de envío. Para obtener una lista de los Centros de servicio autorizados, por favor, visite: http://www.lenovo.com/mx/es/servicios Importado por: Lenovo México S. de R.L. de C.V. Av. Santa Fe 505, Piso 15 Col. Cruz Manca Cuajimalpa, D.F., México C.P. 05349 Tel. (55) 5000 8500 16 Service and Troubleshooting Guide

Customer Replaceable Units (CRUs) are computer parts that the customer can upgrade or replace. There are two types of CRUs: self-service and optional-service. Self-service CRUs are easy to install. They may be standalone or latched, or require a screwdriver to remove a maximum of two screws, whereas optional-service CRUs require some technical skill, as well as tools such as a screwdriver. However, both self-service and optional-service CRUs are safe for the customer to remove and replace. Customers are responsible for replacing all self-service CRUs. Optional-service CRUs can be removed and installed by customers or, during the warranty period, by a Lenovo service technician. Lenovo notebook computers contain both self-service and optional-service CRUs: • Self-service CRUs: these CRUs can be unplugged, or are secured by no more than two screws. Examples of this type of CRU are the AC adapter, the power cord, the battery, and the hard drive. In some products, such components as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may also be CRUs. • Optional-service CRUs: these CRUs are isolated parts within the computer that are concealed by an access panel, which is typically secured by more than two screws. Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and Lenovo Internet Support site, http://www.lenovo.com/CRUs, provide instructions for replacing self-service and optional-service CRUs. To start the Access Help program, do as follows: • For Windows 7: Click Start and click Help and Support. In the Windows Help and Support, click Lenovo Access Help. • For Windows XP: Click Start, move the pointer to All Programs; then to ThinkVantage; then click Access Help. Lenovo Internet Support site, http://www.lenovo.com/CRUs, offers three options to begin your search: auto detect, “enter the machine type,” and a “drop down and select.” Additionally, the Setup Instructions provides instructions for several critical CRUs. If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use the following additional resource: • The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page 5. © Copyright Lenovo 2011 17

about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The following tables provide a list of CRUs for your computer and tell where to find the replacement instructions. Table 1. Self-service CRUs Setup Instructions Access Help Online Hardware Maintenance Manual AC adapter X Power cord for AC adapter X TrackPoint® cap X Battery X X X Storage device (HDD) X X Memory X X Optical drive (*1) X X Table 2. Optional-service CRUs Setup Instructions Access Help Online Hardware Maintenance Manual Palm rest (*1) X X PCI Express Mini Card for wireless LAN/WiMAX X X PCI Express Mini Card for wireless WAN X X *1 ThinkPad Edge 14" or Edge 15" model only 18 Service and Troubleshooting Guide

Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright Lenovo 2011 19

convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emissions notices The following information refers to ThinkPad Edge 11", Edge 13", Edge 14", and Edge 15", machine types 0196, 0197, 0199, 0217, 0221, 0250, 0301, 0302, 0319, 0328, 0492, 0578, 0579, and 2545. Federal Communications Commission Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment. 20 Service and Troubleshooting Guide

following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party: Lenovo (United States) Incorporated 1009 Think Place - Building One Morrisville, NC 27560 Phone Number: 919-294-5900 Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices. German Class B compliance statement Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) zur Angleichung der Rechtsvorschriften über Appendix C. Notices 21

Grenzwerte der EN 55022 Klasse B ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden. Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln Dieses Produkt entspricht dem „Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“ EMVG (früher „Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland. Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische Verträglichkeit von Geräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. Korea Class B compliance statement Japan VCCI Class B compliance statement 22 Service and Troubleshooting Guide

with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway. Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive. Users of electrical and electronic equipment (EEE) with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle, recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. China WEEE Taiwan recycle information Appendix C. Notices 23

ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. Lenovo computers of the following machine types, if the ENERGY STAR mark is affixed, have been designed and tested to conform to the ENERGY STAR program requirements for computers. 0196, 0197, 0199, 0217, 0221, 0250, 0301, 0302, 0319, 0328, 0492, 0578, 0579, and 2545 By using ENERGY STAR qualified products and taking advantage of the power-management features of your computer, you can help reduce the consumption of electricity. Reduced electrical consumption can contribute to potential financial savings, a cleaner environment, and the reduction of greenhouse gas emissions. For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: 24 Service and Troubleshooting Guide

Turn off the display: After 10 minutes Put the computer to sleep: After 25 Advanced power settings: - Turn off hard disks: After 15 minutes - Hibernate: Never • Power scheme: Energy Saver at AC mode Turn off monitor: After 10 minutes Turn off hard disks: After 15 minutes System standby: After 25 minutes System hibernates: Never To awaken your computer from Sleep (Windows 7) or System Standby (Windows XP) mode, press Fn key on your keyboard. For more information about these settings, see your Windows Help and Support information system. The Wake on LAN® function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on LAN set to Enable while your computer is in Sleep or Standby mode, you can reduce the power consumption and prolong the time in Sleep or Standby mode, by switching the setting of Wake on LAN for Sleep or Standby mode to Disable. To switch the setting of Wake on LAN, go to Device Manager and do as follows: For Windows 7: 1. Click Start ➙ Control panel. 2. Click Hardware and Sound ➙ Device Manager. 3. In the Device Manager window, expand Network adapters. 4. Right-click your network adapter device, and click Properties. 5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK. For Windows XP: 1. Click Start ➙ Control panel. 2. Click Performance and Maintenance ➙ System. 3. Click the Hardware tab, and click Device Manager. 4. In the Device Manager window, expand Network adapters. 5. Right-click your network adapter device, and click Properties. 6. Click the Power Management tab. 7. Clear the Allow this device to bring the computer out of standby check box. 8. Click OK. Appendix C. Notices 25

The latest Safety and Warranty Guide has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/support, and then click User Guides & Manuals. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/support, and then click User Guides & Manuals. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad ThinkVantage TrackPoint Microsoft and Windows are trademarks or registered trademarks of the Microsoft group of companies. Other company, product, or service names may be trademarks or service marks of others. 26 Service and Troubleshooting Guide