Lexmark RightFax Administration Manual

Configuring RightFax settings....................................................................................................................4 Adding or editing a profile.........................................................................................................................4 Customizing the application icon..............................................................................................................4 Using Scan to RightFax.................................................................................5 Sending a document automatically...........................................................................................................5 Sending a document manually..................................................................................................................5 Troubleshooting...........................................................................................6 An application error has occurred.............................................................................................................6 Application cannot authenticate user.......................................................................................................6 Application cannot connect to RightFax server.........................................................................................7 An error appears when sending a fax with large attachments.................................................................7 License error..............................................................................................................................................8 Appendix.....................................................................................................9 Notices.......................................................................................................10 Index..........................................................................................................11 Contents 2

number. This application enables users to do the following tasks: • Create Scan to RightFax destinations. • Select fax job parameters. • Send fax destinations manually. • Send a fax job directly to the RightFax server. • Receive an e‑mail or print notification when a job completes. Overview 3

For the Scan to RightFax integration to work properly, make sure that the following are set up, licensed, and configured properly: • OpenText RightFax For more information, see the standard OpenText RightFax documentations or contact the OpenText technical support at [email protected]. Note: Make sure you are using the OpenText RightFax versions 9.4, 10.0, and 10.5 to run the application properly. • OpenText RightFax Advanced Web Services For more information, see the OpenText installation and administration documentations. Notes: – For consultation services on certain deployment scenarios, contact the OpenText RightFax Professional Services. – For information on ordering and pricing, contact the OpenText Information Exchange Professional Services at ix‑[email protected] Configuring RightFax settings 1 From the Embedded Web Server, access the configuration page for the application. 2 In the RightFax Server Information section, type the IP address of the RightFax server. 3 If necessary, modify the settings for sending the fax manually. 4 Save your settings. Adding or editing a profile 1 From the Embedded Web Server, access the configuration page for the application. 2 From the Configure, Profile, or Profiles page, add or edit a profile. 3 In the RightFax Settings section, assign a fax name and fax number. 4 Configure the user authentication settings and scan settings. 5 Save your changes. Customizing the application icon 1 From the Embedded Web Server, access the configuration page for the application. 2 Specify the text and image that you want to appear on your home screen. Note: Some applications require you to change the settings from the profile page. 3 Save your changes. Configuring Scan to RightFax 4

After the application is installed, RightFax users can use additional scan features on the printer when scanning to a RightFax server. Within each profile, the prompts that users will see are determined by settings configured by the administrator. Therefore, users may not see all of the prompts described here. Sending a document automatically 1 Load an original document into the ADF tray or on the scanner glass. Note: For information on the proper loading of documents, see the printer User's Guide. 2 Touch the application icon. 3 Select a profile, and then touch Fax. 4 If necessary, adjust the settings, and then send the document. Sending a document manually 1 Load an original document into the ADF tray or on the scanner glass. Note: For information on the proper loading of documents, see the printer User's Guide. 2 Touch the application icon. 3 Touch Manual. 4 Enter the recipient fax number, and then send the document. Using Scan to RightFax 5

Try one or more of the following: CHECK THE SYSTEM LOG 1 Open a Web browser, and then type the printer IP address. Note: View the IP address in the TCP/IP section of the Network/Ports menu. 2 Click Settings or Configuration. 3 Depending on your printer model, do one of the following: • Click Apps > Apps Management. • Click Device Solutions > Solutions (eSF). • Click Embedded Solutions. 4 Click System > Log. 5 Generate the log entries of the application. ADJUST THE SCAN SETTINGS 1 From the Embedded Web Server, access the configuration page for the application. 2 From the scanning options, select a lower scan resolution. 3 Save your changes. CONTACT YOUR SOLUTIONS PROVIDER If you still cannot isolate the problem, then contact your solutions provider. Application cannot authenticate user Try one or more of the following. CHECK THE APPLICATION SETTINGS Make sure that the application settings match the settings for the RightFax server. For more information, see “Configuring Scan to RightFax” on page 4. MAKE SURE TO SPECIFY THE CORRECT USER NAME AND PASSWORD If the application is configured to use RightFax credentials to authenticate users, then make sure to type the correct user name and password combination from the configuration page for your application. Troubleshooting 6

If you still cannot isolate the problem, then contact your solutions provider. Application cannot connect to RightFax server Try one or more of the following: CHECK THE APPLICATION SETTINGS Make sure that the application settings match the settings for the RightFax server. For more information, see “Configuring RightFax settings” on page 4. MAKE SURE THAT THE PRINTER IS CONNECTED TO THE NETWORK Make sure that all appropriate network cables are securely connected and the network settings of the printer are correctly configured. For information on networking the printer, see the printer User's Guide. CHECK THE SYSTEM LOG 1 Open a Web browser, and then type the printer IP address. Note: View the IP address in the TCP/IP section of the Network/Ports menu. 2 Click Settings or Configuration. 3 Depending on your printer model, do one of the following: • Click Apps > Apps Management. • Click Device Solutions > Solutions (eSF). • Click Embedded Solutions. 4 Click System > Log. 5 Generate the log entries of the application. An error appears when sending a fax with large attachments Try one or more of the following: INCREASE THE BUFFER SIZE ON THE RIGHTFAX WEB SERVICE SETTINGS 1 Open the RightFax configuration file. Note: The configuration file can be found in the folder where the RightFax Web service is installed. 2 From the basicHTTPBinding section of the script, increase the buffer sizes. 3 Save the configuration file. 4 Restart the RightFax Web service. For more information on configuring the RightFax Web service settings, contact the RightFax representative. Troubleshooting 7

WHERE THE RIGHTFAX SERVER IS INSTALLED AND RUNNING. Make sure to have at least 10GB of free space in the drive where the RightFax server is installed so that the server does not run out of space when storing the images. License error Try one or more of the following: MAKE SURE THAT THE APPLICATION IS LICENSED For more information on purchasing a license, contact your Lexmark representative. MAKE SURE THAT THE LICENSE IS UP‑TO‑DATE 1 Open a Web browser, and then type the printer IP address. Note: View the printer IP address in the TCP/IP section of the Network/Ports menu. 2 Click Settings or Configuration. 3 Depending on your printer model, do one of the following: • Click Apps > Apps Management. • Click Device Solutions > Solutions (eSF). • Click Embedded Solutions. 4 Click the license status of the application from the list. 5 Update the license. Troubleshooting 8

Embedded Web Server 1 Open a Web browser, and then type the printer IP address. Note: View the IP address in the TCP/IP section of the Network/Ports menu. 2 Click Settings or Configuration. 3 Depending on your printer model, do one of the following: • Click Apps > Apps Management. • Click Device Solutions > Solutions (eSF). • Click Embedded Solutions. 4 Select the application from the list, and then click Configure. Licensing applications Applications require a valid electronic license to run on select printers. For more information on purchasing a license for an application, or for any other licensing information, contact your Lexmark representative. Checking the version of the Embedded Solutions Framework 1 From the Embedded Web Server, click Reports > Device Settings. 2 In the Embedded Solutions section, note the value associated with “Framework =.” Note: To view the complete list of supported printers for each version of the Embedded Solutions Framework, see the Readme file. Appendix 9

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using the Embedded Web Server 9 adding profiles 4 application cannot authenticate user 6 application error troubleshooting 6 application icon customizing 4 applications licensing 9 C cannot connect to RightFax server 7 configuration page for the application accessing 9 configuring settings manual fax 4 RightFax 4 scanning 4 user authentication 4 customizing the application icon 4 D documents sending automatically 5 sending manually 5 E editing profiles 4 Embedded Solutions Framework checking version number 9 Embedded Web Server accessing the configuration page 9 error when sending a fax with large attachments 7 H home screen icon customizing 4 L license error 8 licensing applications 9 M manual fax configuring settings 4 N notices 10 O overview Scan to RightFax 3 P profiles adding 4 editing 4 R RightFax settings configuring 4 S Scan to RightFax overview 3 scanning configuring settings 4 sending a document automatically 5 sending a document manually 5 T troubleshooting an application error has occurred 6 application cannot authenticate user 6 cannot connect to RightFax server 7 error when sending a fax with large attachments 7 license error 8 U user authentication configuring settings 4 Index 11