Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference

555-670-110 Comcode 108370263 Issue 1 April 1999 MERLIN LEGEND® Communications System Release 7.0 Feature Reference

subject to change. See Appendix A, “Customer Support Information,” in System Programming for important information. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. For important information regarding your system and toll fraud, see Appendix A, “Customer Support Information,” in System Programming. Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at their own expense. For further FCC information, see Appendix A, “Customer Support Information,” in System Programming. Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. Year 2000 Compliance The MERLIN LEGEND Communications System is certified to be Year 2000 compliant. Additional information on this certification, and other issues regarding Year 2000 compliance, is available online at http://www.lucent.com/enterprise/sig/yr2000. Trademarks 5ESS, AUDIX, CONVERSANT, CentreVu, DEFINITY, Magic On Hold, MERLIN, MERLIN LEGEND, MERLIN Mail, PARTNER, PassageWay, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D, MLS-6, MLS-12, MLS-12D, MLS-18D, MLS-34D, SYSTIMAX, TransTalk, and Voice Power are registered trademarks and 4ESS, Intuity, Lucent Technologies, and Prologix are trademarks of Lucent Technologies in the US and other countries. Acculink, ACCUNET, MEGACOM, MulitiQuest, MLX-5, MLX-5D, and NetPROTECT are registered trademarks of AT&T. Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation. ProComm and ProComm Plus are registered trademarks of DataStorm Technologies, Inc. Supra, Supra NC, StarSet, and Mirage are registered trademarks of Plantronics, Inc. UNIX is a registered trademark of UNIX System Laboratories, Inc. PagePac is a registered trademark and Powermate and Zonemate are trademarks of DRACON, a division of Harris Corporation. Okidata is a registered trademark of Okidata Corporation. Pipeline is a trademark of Ascend Communications, Inc. Intel and Pentium are registered trademarks of Intel Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. IBM is a registered trademark of International Business Machines, Inc. Novell and NetWare are registered trademarks of Novell Corporation. CLASS is a servicemark of Bellcore. Copyright © 1999, Lucent Technologies Document 555-670-110 All Rights Reserved Comcode 108370263 Printed in USA Issue 1 April 1999

Programming. Support Telephone Number In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at 1-800-628-2888 or your Lucent Technologies authorized dealer if you need assistance when installing, programming, or using your system. Outside the continental US, contact your local Lucent Technologies authorized representative. Network Engineering Group For assistance in designing a private network, call the Network Engineering Group at 1-888-297-4700. Lucent Technologies Corporate Security Whether or not immediate support is required, all toll fraud incidents involving Lucent Technologies products or services should be reported to Lucent Technologies Corporate Security at 1-800-821-8235. In addition to recording the incident, Lucent Technologies Corporate Security is available for consultation on security issues, investigation support, referral to law enforcement agencies, and educational programs. Lucent Technologies Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support or assistance, call BCS National Service Assistance Center at 1-800-628-2888. Warranty Lucent Technologies provides a limited warranty on this product. Refer to “Limited Warranty and Limitation of Liability” in Appendix A, “Customer Support Information,” of System Programming. Call: BCS Publications Center Voice 1-800-457-1235 International Voice 317-322-6791 Fax 1-800-457-1764 International Fax 317-322-6699 Write: BCS Publications Center 2855 North Franklin Road Indianapolis, IN 46219-1385 Order: Document No. 555-670-110 Comcode: 108370263 Issue 1, April 1999

Feature Reference 555-670-110 Issue 1 April 1999 Contents v Contents Contents v New Features and Enhancements xiii I Release 7.0 Enhancements (April 1999) xiii Prior Releases: Features and Enhancements xvii I Release 6.1 Enhancements (August 1998) xvii I Release 6.0 Enhancements (February 1998) xxi I Release 5.0 Enhancements (June 1997) xxv I Release 4.2 Enhancements (June 1997) xxx I Release 4.1 Enhancements (June 1997) xxxiii I Release 4.0 Enhancements (March 1996) xxxv I Release 3.1 Enhancements (March 1996) xxxviii I Release 3.0 Enhancements (August 1994) xl I Release 2.1 Enhancements (August 1994) xliv I Release 2.0 Enhancements (October 1992) xlvii I Release 1.1 Enhancements (October 1992) l About This Guide liii I Intended Audience liii I How to Use This Guide liii I Terms and Conventions Used lv I Security lvii I Related Documents lviii I How to Comment on This Guide lix Features 1 I Overview 1 I Index of Feature Names 2

Feature Reference 555-670-110 Issue 1 April 1999 Contents vi I Index of Features by Activity 14 I Abbreviated Ring 29 I Account Code Entry/Forced Account Code Entry 30 I Alarm 37 I Alarm Clock 40 I Allowed/Disallowed Lists 42 I Authorization Code 49 I Auto Answer All 56 I Auto Answer Intercom 59 I Auto Dial 62 I Automatic Line Selection and Ringing/Idle Line Preference 69 I Automatic Maintenance Busy 75 I Automatic Route Selection 77 I Barge-In 95 I Basic Rate Interface (BRI) 99 I Call Waiting 110 I Callback 116 I Caller ID 125 I Calling Restrictions 132 I Camp-On 140 I Centralized Voice Messaging 144 I Centrex Operation 145 I Conference 158 I Coverage 170 I CTI (Computer Telephony Integration) Link 208 I Digital Data Calls 223 I Direct-Line Console 231 I Direct Station Selector 240 I Direct Voice Mail 260 I Directories 263 I Display 271 I Do Not Disturb 311 I Drop 316 I Extension Status 317 I Fax Extension 322

Feature Reference 555-670-110 Issue 1 April 1999 Contents vii I Forced Account Code Entry 325 I Forward and Follow Me 326 I Group Calling 350 I Headset Options 388 I Hold 395 I HotLine 404 I Idle Line Preference 408 I Inside Dial Tone 409 I Inspect 410 I Labeling 413 I Language Choice 418 I Last Number Dial 423 I Line Request 427 I Messaging 429 I Microphone Disable 444 I Multi-Function Module 446 I Music-On-Hold 454 I Night Service 458 I Notify 469 I Paging 470 I Park 479 I Personal Lines 484 I Personalized Ringing 493 I Pickup 494 I Pools 500 I Power-Failure Transfer 507 I Primary Rate Interface (PRI) and T1 509 I Privacy 553 I Programming 557 I Queued Call Console (QCC) 565 I Recall/Timed Flash 590 I Reminder Service 598 I Remote Access 602 I Ringing Line Preference 617 I Ringing Options 618

Feature Reference 555-670-110 Issue 1 April 1999 Contents viii I Saved Number Dial 626 I Second Dial Tone Timer 630 I Service Observing 632 I Signal/Notify 645 I Speed Dial 648 I Station Message Detail Recording (SMDR) 655 I System Access/Intercom Buttons 673 I System Renumbering 685 I Timed Flash 698 I Tandem Switching 699 I Timer 712 I Toll Type 714 I Touch-Tone or Rotary Signaling 716 I Transfer 723 I Uniform Dial Plan Features 741 I Voice Announce 757 Customer Support Information A-1 I Support Telephone Number A-1 I Federal Communications Commission (FCC) Electromagnetic Interference Information A-1 I Canadian Department of Communications (DOC) Interference Information A-2 I FCC Notification and Repair Information A-2 I Installation and Operational Procedures A-4 I DOC Notification and Repair Information A-5 I Renseignements sur la Notification du Ministère des Communications du Canada et la Réparation A-6 I Security of Your System: Preventing Toll Fraud A-8 I Toll Fraud Prevention A-10 I Other Security Hints A-16 I Limited Warranty and Limitation of Liability A-20 I Remote Administration and Maintenance A-21

Feature Reference 555-670-110 Issue 1 April 1999 Contents ix Features and Planning Forms B-1 System Features C-1 General Feature Use and Telephone Programming D-1 I General Feature Use Information D-1 I Telephone and Operator Features D-3 I Telephone Programming D-28 System Programming Menu Hierarchy E-1 Sample Reports F-1 I System Information Report F-7 I Dial Plan Report F-9 I Non-Local Dial Plan Report F-12 I Label Information Report F-13 I Tie Trunk Information Report F-14 I DID Trunk Information Report F-15 I GS/LS Trunk Information Report F-16 I General Trunk Information Report F-17 I DS1 Information Report F-18 I PRI Information Report F-19 I Remote Access (DISA) Information Report F-23 I Operator Information Report F-24 I Allowed Lists Report F-26 I Access to Allowed Lists Report F-27 I Disallowed Lists Report F-28 I Access to Disallowed Lists Report F-29 I Automatic Route Selection Report F-30 I Extension Directory Report F-31 I System Directory Report F-32 I Group Paging Report F-33 I Extension Information Report F-34 I Group Coverage Information Report F-36 I Direct Group Calling Information Report F-37 I Night Service Information Report F-39 I Group Call Pickup Report F-40 I Error Log Report F-41

Feature Reference 555-670-110 Issue 1 April 1999 Contents x I Authorization Code Information Report F-42 I BRI Information Report F-43 I Switch 56 Data Information Report F-44 Button Diagrams G-1 Programming Special Characters H-1 I Single-Line Telephones H-1 I Analog Multiline Telephones H-2 I MLX-10 and MLX-5 Non-display Telephones H-3 I MLX Display Telephones H-4 I ETR and MLS Non-display Telephones H-5 I ETR and MLS Display Telephones H-6 Applications I-1 I Organization of Descriptions I-2 I System Support for Applications I-3 I Supported Printers I-4 I PassageWay Direct Connection Solution I-5 I Voice Messaging Systems I-6 I MERLIN LEGEND Mail I-10 I Messaging 2000 I-15 I MERLIN LEGEND Enhanced Service Center I-16 I Call Accounting System I-17 I Call Accounting Terminal I-20 I MERLIN LEGEND Reporter I-23 I System Programming and Maintenance I-29 I Intuity I-31 I Intuity CONVERSANT I-32 I TransTalk 9000 Digital Wireless System I-33 I Business Cordless 905 Telephone I-34 I Videoconferencing I-34 I ISDN Terminal Adapter I-41 Glossary GL-1 Index IN-1

Feature Reference 555-670-110 Issue 1 April 1999 xi IMPORTANT SAFETY INSTRUCTIONS The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. To reduce the risk of fire, electrical shock, and injury to persons, follow these basic safety precautions when installing telephone equipment: I Read and understand all instructions. I Follow all warnings and instructions marked on or packed with the product. I Never install telephone wiring during a lightning storm. I Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations. I Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface. I Use caution when installing or modifying telephone lines. I Use only Lucent Technologies-manufactured MERLIN LEGEND Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System control unit. I Use only Lucent Technologies-recommended/approved MERLIN LEGEND Communications System accessories. I If equipment connected to the analog extension modules [008 (ATL), 408 (LS-ATL), and 408 GS/LS], the MLX telephone modules (008 MLX, 408 GS/LS-MLX, 408 GS/LS-ID- MLX, and 016 MLX), or the ETR telephone modules (412 LS-ID-ETR and 016 ETR) is to be used for in-range out-of-building (IROB) applications, IROB protectors are required. I Do not install this product near water—for example, in a wet basement location. I Do not overload wall outlets, as this can result in the risk of fire or electrical shock. I The MERLIN LEGEND Communications System is equipped with a 3-wire grounding- type plug with a third (grounding) pin. This plug will fit only into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact an electrician to replace the obsolete outlet. Do not defeat the safety purpose of the grounding plug. I The MERLIN LEGEND Communications System requires a supplementary ground.

Feature Reference 555-670-110 Issue 1 April 1999 xii I Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. I Slots and openings in the module housings are provided for ventilation. To protect this equipment from overheating, do not block these openings. I Never push objects of any kind into this product through module openings or expansion slots, as they may touch dangerous voltage points or short out parts, which could result in a risk of fire or electrical shock. Never spill liquid of any kind on this product. I Unplug the product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use cleaners or aerosol cleaners. I Auxiliary equipment includes answering machines, alerts, modems, and fax machines. To connect one of these devices, you must first have a Multi-Function Module (MFM). I Do not operate telephones if chemical gas leakage is suspected in the area. Use telephones located in some other safe area to report the trouble. I For your personal safety, DO NOT install an MFM yourself. I ONLY an authorized technician or dealer representative shall install, set options, or repair an MFM. I To eliminate the risk of personal injury due to electrical shock, DO NOT attempt to install or remove an MFM from your MLX telephone. Opening or removing the module cover of your telephone may expose you to dangerous voltages. SAVE THESE INSTRUCTIONS ! WARNING:

xiii Release 7.0 Enhancements (April 1999) MERLIN LEGEND Communications System Release 7.0 Feature Reference 555-670-110 Issue 1 April 1999 New Features and Enhancements 0 Release 7.0 Enhancements (April 1999) Release 7.0 includes all Release 6.1 functionality, plus the enhancements listed below. For a description of features and enhancements in prior releases, see “Prior Releases: Features and Enhancements” in System Programming. MLS and Enhanced Tip/Ring (ETR) Telephone Support 0 One of the most important new capabilities of MERLIN LEGEND Release 7.0 is its support for MLS and ETR telephones, allowing existing customers with either telephones the ability to migrate to a MERLIN LEGEND Communications System. The MLS telephones include the MLS-6®, MLS-12®, MLS-12D®, MLS-18D®, and MLS-34D®. The ETR telephones include the ETR-6, ETR-18, ETR-18D, and ETR-34D. The Business Cordless 905 telephone and the TransTalk™ 9000 Digital Wireless System are also supported. The MLS, ETR, and Business Cordless 905 telephones, as well as the TransTalk 9000 Digital Wireless System, require ETR station ports. To provide support for these telephones and for the TransTalk 9000 system, two new modules have been designed: I 412 LS-ID-ETR Module. The 412 LS-ID-ETR module provides 4 LS trunks with Caller ID and 2 touch tone receivers (TTRs) plus 12 ETR station ports, including 4 with Tip/Ring (T/R) functionality. On the 412 LS-ID-ETR module, the first 8 ports are ETR ports only—these ports do not have T/R functionality. The remaining 4 ports (ports 9 through 12) can be

Feature Reference 555-670-110 Issue 1 April 1999 New Features and Enhancements xiv Release 7.0 Enhancements (April 1999) programmed to support either T/R or ETR, but not both simultaneously. This module does not have a separate PFT port. In the event of a power failure, port 12 becomes the PFT port for line 1. If the port is programmed for ETR operation, a single-line telephone must be plugged into the port for operation during power failure. If caller identification is subscribed to from the local telephone company, the 412 LS-ID-ETR module displays the telephone number of incoming callers (from supported areas) on ETR and MLS display telephones. In addition, a button on the ETR and MLS telephone can be programmed to toggle between displaying caller name or caller number. I 016 ETR Module. The 016 ETR module provides 16 ETR station ports, including 6 with T/R functionality and 4 TTRs. On the 016 ETR module, the first 10 ports are ETR ports only—these ports do not have T/R functionality. The remaining 6 ports (ports 11 through 16) can be programmed to support either T/R or ETR, but not both simultaneously. Expanded Digital Endpoint Connectivity 0 Release 7.0 increases the maximum number of digital telephones supported from 127 to 200 by introducing a new 016 MLX module. In addition, each of the 200 ports can support an MFM adjunct which increases the current 255 station endpoints to 400. I 016 MLX Module. Each 016 MLX module provides 16 digital station ports and has an additional 32K of dual port RAM. I Processor Module. The 016 MLX module can only be utilized with the CKE4 or later processor module with upgrade to R7.0 software. The CKE4 processor module provides the lead to access the additional 32K of RAM on the 016 MLX module. Voice Announce on Idle Only Option on MLX Telephones 0 Prior to Release 7.0, no options were available for disabling intercom voice announcements at an MLX telephone when busy. In Release 7.0, a new option—Voice Announce on IDLE ONLY—is available with the existing Voice Announce feature. This new option allows a user to receive intercom voice announcements only when they are not active on another call.

Feature Reference 555-670-110 Issue 1 April 1999 New Features and Enhancements xv Release 7.0 Enhancements (April 1999) Priority Call Queuing 0 Priority call queuing provides the ability to: I Place some callers ahead of others who are waiting for the same agent group. I Give key clients priority over others. I Automatically increase the number of agents answering calls during busy times, while continuing to offer callers the choice to leave a message instead of waiting. I Keep costs down by handling toll free calls (calls arriving on 800 and 888 lines) before processing calls on local lines. Priority call queuing is accomplished in Release 7.0 by allowing you to define a supportive relationship between calling groups. Calls that arrive in one calling group can be processed by another calling group when no one from the first calling group is available to answer the call. Through system programming, a calling group can be assigned a priority level between 1 (highest priority) and 32 (lowest priority) and then designated as a support group for another group. Calling Party Name on Caller ID 0 Release 7.0 continues to support Calling Party Number and adds a new functionality for Calling Party Name. By programming a button on the telephone or with a feature code through centralized programming, users are able to toggle between displaying the caller’s telephone number or the caller’s name. In order to use this feature, users must subscribe to caller identification from their local exchange carrier (LEC). Calling Party Name can be 15 characters in length for MLX telephones as well as for ETR and MLS telephones. Calling Party Name is not recorded on SMDR reports. In addition, neither Calling Party Name nor Calling Party Number are displayed on analog multiline telephones. This feature requires loop-start (LS) trunks. The existing LS-ID delay feature must be programmed for each line, as well. This prevents Calling Party Number and Name information from being lost when a call is answered too quickly. Release 7.0 software also supports the Caller ID capability of the 408 GS/LS-ID- MLX module. Although previously orderable, the Caller ID capability of this module could not be used until Release 7.0 software became available.

Feature Reference 555-670-110 Issue 1 April 1999 New Features and Enhancements xvi Release 7.0 Enhancements (April 1999) MLX Headset Operation 0 Headset operation in Release 7.0 has been enhanced so that MLX headset operation more closely mimics the handset operation in the following ways: I When a person is on a call using a headset and the headset auto-answer is turned on, the user hears a short ring when another call is coming in. In previous releases, this ring was not provided. I When a person receives a voice-announced call and handles the call by using a headset and turning off the speakerphone, the associated LEDs (the DSS button and the inside Auto Dial button) for that extension at other telephones are lit. In previous releases, the LEDs for that extension did not light at the other telephones. I When a reliable disconnect occurs on a headset-handled call, the associated LEDs (the DSS button and the inside Auto Dial button) for that extension at other telephones are turned off. In previous releases, the LEDs for that extension remained lit at the other telephones unless the user pressed the Headset Hangup button. Touch-Tone or Rotary Signaling 0 Beginning in Release 7.0, you can program tip/ring ports to use rotary signaling. You can program any tip/ring port on an individual basis (including ports on the 412 LS-ID-ETR and 016 ETR modules that are programmed for tip/ring operation). The factory setting is that rotary signaling is disabled. Whenever the system receives a rotary digit on a port, it determines if the port is programmed as rotary-enabled. If the port is rotary-enabled, the system processes the digit. If the port is not rotary-enabled, the digit is rejected. Touch- tone digits are always accepted by the port, regardless if it is rotary-enabled or not. Abandoned Call Information Reported to MERLIN LEGEND Reporter 0 For abandoned calls, you are now able to identify the queue or the agent where the call was abandoned. The MERLIN LEGEND Release 7.0 software has been modified so that either of the following occurs: I If the caller hangs up while the call is in queue, the Auto Login/Logout Group ID is entered into the Station Message Detail Recording (SMDR) record. I If the caller hangs up while the call is ringing at a group member’s extension, that group member’s extension number is entered into the SMDR record.

xvii Release 6.1 Enhancements (August 1998) MERLIN LEGEND Communications System Release 7.0 Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements 0 Release 6.1 Enhancements (August 1998) 0 Release 6.1 includes all Release 6.0 functionality plus the enhancements listed below. Private Networking 0 Release 6.1 enhances the functioning of the networked MERLIN LEGEND Communications System in a number of ways: I Centralized Voice Messaging I Group Calling Enhancements I Transfer Redirect I Direct Station Selector I Call Forwarding I SMDR I Decrease in Call Set-Up Time I PRI Switch Type Test

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xviii Release 6.1 Enhancements (August 1998) Centralized Voice Messaging 0 One or more MERLIN LEGEND Systems (Release 6.1 or later) can share the voice messaging system (VMS) of another MERLIN LEGEND System, provided the systems are directly connected to the system with the VMS. In this configuration, the system containing the VMS is known as the hub. This sharing of the VMS is called Centralized Voice Messaging. Centralized Voice Messaging includes the functions of voice mail, Automated Attendant, and fax messaging. See the Network Reference for detailed information about Centralized Voice Messaging. Centralized Voice Messaging offers the following benefits: I Private-networked MERLIN LEGEND Systems do not need a local VMS. Having systems use a centralized VMS instead of separate VMSs is more economical. I Users who travel between sites can dial the same digits anywhere in the private network to access the voice messaging system. For example, a salesperson headquartered in Cincinnati can dial the same four digits at the company’s Los Angeles office to retrieve voice messages. I Productivity is enhanced because messages can be forwarded and broadcast to all personnel within the private network. I Calling groups on networked systems can send overflow coverage to a shared VMS, so that an incoming caller can leave a message instead of waiting in a queue. I The VMS can light the Message Waiting lights on multiple MERLIN LEGEND Systems in a private network. This greater efficiency saves time because a user only has to look at his or her telephone to determine if he or she has a message. Group Calling Enhancements 0 A calling group can have a single non-local member that is defined by the Uniform Dial Plan and exists on another MERLIN LEGEND Communications System connected by a tandem trunk to the local system. If a calling group contains a non-local member, the non-local member must be the only member in the calling group. See the Network Reference for details. A calling group containing a single non-local member can be used for the same purposes as a calling group containing local extensions, including: I Night Service. Night Service coverage can be provided across a private network to a centralized Automated Attendant, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system, such as a night bell.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xix Release 6.1 Enhancements (August 1998) I Group Coverage. Group Coverage can be provided across a private network to a VMS, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system. I Calling Group Overflow Coverage. Calling group overflow coverage can be provided by a centralized VMS, a non-local calling group, a QCC queue, a DLC, or any individual extension on the remote system. I Calls Directed to Another System. Lines connected to remote systems can be answered by any extension programmed to answer the call, such as a centralized Automated Attendant or a system operator (QCC or DLC). Transfer Redirect 0 When an Automated Attendant transfers a call to a non-local extension, the transferring MERLIN LEGEND System monitors the call to ensure that it is answered. If the non-local extension is not available, or the call is not answered within the transfer redirect timeout period (fixed at 32 seconds), the call stops ringing at the non-local destination and is redirected to the extension on the same system as the Automated Attendant that is programmed to receive redirected calls. This redirect extension can be a QCC queue, a calling group, or an individual extension. Direct Station Selector 0 Now users can press a Direct Station Selector (DSS) button for a non-local extension to make or transfer calls to that extension. No busy indication, however, is displayed by the DSS for non-local extensions. Call Forwarding 0 The Forward feature now can be used to send calls to non-local extensions across the private network. SMDR 0 In addition to SMDR options for non-network calls placed to and from the local system, system managers now can program SMDR to log incoming and outgoing UDP calls, or they can choose to log no UDP calls. The factory setting is to record all UDP calls. Customers who use a call accounting system may not want to fill the database with calls coming and going across the private network. These customers may choose not to log UDP calls.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xx Release 6.1 Enhancements (August 1998) Decrease in Call Setup Time 0 The setup time for a call across a private network has been reduced by programming the number of UDP digits expected. PRI Switch Type Test 0 A new maintenance test, the PRI Switch Type Test, has been created to allow Lucent Technologies technicians or authorized dealers to automatically determine if each end of the PRI tandem trunks has been programmed correctly. The test works for directly connected MERLIN LEGEND Systems, not for DEFINITY® systems. For a PRI tandem trunk to operate correctly between two MERLIN LEGEND Systems, one system must have the PRI Switch Type set to Network, and the other system must have the PRI Switch Type set to PBX. If both ends of the PRI tandem trunk are programmed the same, problems occur in the communications between the two systems. Service Observing 0 Service Observing allows one extension to listen in on (observe) a call at another extension. A typical application of this feature is that of a Customer Service supervisor observing how a Customer Service representative handles calls. The Service Observing group can listen to anywhere from one extension to all extensions in the system, including other Service Observers. Up to 16 Service Observing groups can be programmed. The Service Observer and the observed extension must be on the same system. The observer activates Service Observing either by pressing a Service Observing button and then dialing an extension number, or by pressing a DSS or Auto Intercom button. The Service Observer must use an MLX telephone to observe an extension; the telephone at the observed extension can be of any type. A warning tone that alerts the observer, the observed extension, and the caller that Service Observing is occurring can be set to on or off through System Programming. The factory setting is on. WinSPM 0 The System Programming and Maintenance (SPM) software is now available in a Windows format called WinSPM. For R6.1 and later systems, WinSPM provides a graphical user interface (GUI) for those tasks most commonly performed by the system manager. Pictorial representations of system components, such as modules and their vintages and the creation of MLX telephone button labels

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxi Release 6.0 Enhancements (February 1998) appear on WinSPM. Supported in Windows 95, Windows NT, and Windows 98, WinSPM is also backwards-compatible with previous DOS versions of SPM and is available on CD-ROM. Windows NT Driver 0 The MERLIN LEGEND Windows NT PBX driver is available in R6.1. When coupled with the CentreVU Telephony Services application, the driver provides true server-based Computer Telephony Integration (CTI). The new driver requires a MERLIN LEGEND System of Release 5.0 or later and servers and PCs that support the applications. Release 6.0 Enhancements (February 1998) 0 Release 6.0 includes all Release 5.0 functionality, plus the enhancements listed below. Private Networks 0 In Hybrid/PBX mode systems only, MERLIN LEGEND Communications Systems can be networked with one another or with DEFINITY Enterprise Communications Server (ECS) and ProLogix™ Communications Systems in private networks. In previous releases, this functionality is available using tie lines, but users handle calls between networked switches as outside calls. In this release, dialing the pool access code is not necessary for a call going from one networked switch to another. Also, delay-start tie trunks or T1 trunks administered as PRI can act as tandem trunks to connect networked systems. Available for Hybrid/PBX mode systems, the private network features of the MERLIN LEGEND Communications System Release 6.0 provide the following advantages for geographically dispersed organizational sites: I Intersystem Calling. In a private network, users on one local system can call extensions on other systems in the network. Release 6.0 can support 2-, 3-, 4-, or 5-digit dial plans. They dial these extensions as inside calls. To implement this function, the system manager programs the extension ranges of remote networked switches to create a non-local dial plan. This programming does not actually affect numbering on the remote system. To correctly set up systems for transparent calling among non-local dial plan extensions, the system manager assigns networking tie and/or PRI tandem trunks to pools. Then he or she programs up to 20 patterns, associated routes, Facility Restriction Levels (FRLs), digit absorption, and digit prepending. This allows ARS-like routing of non-local dial plan calls. In

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxii Release 6.0 Enhancements (February 1998) addition, system managers can control whether calling name, calling number, or both are shown at MLX display telephones for incoming calls across PRI tandem trunks. I Toll Savings. Private networked trunks may allow you to realize significant cost savings on long-distance and toll calls by performing tandem switching in the following two ways: — Callers on a local system, or individuals dialing in to remote access at a local system, can reach the public switched telephone network (PSTN) via outside trunks connected to other systems in a private network, avoiding toll charges or decreasing the cost of toll calls. No special dialing is required. For example, an organization might have a main office in Boston and a subsidiary office in New Jersey connected by networked private tandem trunks between two systems. A user in the New Jersey office who wishes to make an outside call to the 617 area code (Boston) can do so through a line/ trunk connected to the system in Boston. For example, he or she might dial, 916175551211. The local ARS tables would route this call over the private networked trunks and use the ARS tables of the remote system in Boston to route this call. The system managers at each end of a private network set up ARS and Remote Access features to implement this functionality. — In addition, local organizations or incoming DID calls use private networked trunks to make intersystem calls between networked systems, which may be geographically distant from one another, also resulting in toll savings. I Service Cost Savings. In addition to toll call savings, there are two ways that organizations can save on service costs incurred from telecommunications providers that provide public switched telephone network access: — You order a point to point T1 facility from a service provider, then use system programming to set it up for PRI signalling. As necessary, a service provider can provide amplification on the T1 facility, but does not supply switching services. — You can tailor your use of PRI B-channels with drop-and-insert equipment that allows fractional use of B-channels for dedicated data/video communications between systems at speeds greater than 64 kbps per channel or 128 kbps for 2B data, while keeping the remaining B-channels available for PRI voice traffic. The PRI D-channel must remain active. — You can tailor use of T1 channels to support both T1-emulated tandem tie service and T1 Switched 56 service for data communications at 56 kbps per channel, allowing 2B data transfers at 112 kbps. You can also use drop-and-insert equipment to provide fractional T1 use.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxiii Release 6.0 Enhancements (February 1998) I Voice Mail and Auto Attendant. Networked systems (prior to Release 6.1) should have their own local voice mail and/or auto attendant applications as well as their own external alerts and Music-On-Hold sources. A single Auto Attendant, however, can transfer calls throughout the network. It can answer only those calls that arrive on the PSTN facilities of the system where it is connected. Although many features are available using tie trunks for network connectivity, PRI tandem trunks provide greatly enhanced features and faster call setup. For this reason, PRI is recommended over tie functionality in private networks. Group Calling Enhancements 0 Release 6.0 and later systems include Group Calling features that enhance group calling operations. Queue Control 0 The system manager can control the maximum number of calls allowed in the primary calling group queue for calls that arrive on certain facilities often assigned to calling groups. When the number of the calls in queue reaches the programmed maximum, subsequent callers receive a busy signal. Queue control applies to calls received on the following types of facilities: I Direct Inward Dialing (DID) I PRI facilities programmed for dial-plan routing I All calls transferred from a voice messaging interface (VMI) port I Dial-in Tie Queue control also applies to internal calls to a calling group and calls to a calling group through the Queued Call Console (QCC). Internal calls that dial #0 or #800 and are directed to a calling group administered as Position-Busy Backup are eligible for queue control. Calls that come in on a trunk assigned to the QCC are not eligible for queue control if the call is directed to a calling group designated as Position-Busy Backup. Remote-access calls to a calling group, coverage calls directed to a calling group, calls directed to a calling group through QCC Position-Busy Backup, and all other outside calls are not eligible for queue control.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxiv Release 6.0 Enhancements (February 1998) Prompt-Based Overflow 0 System managers can activate the Prompt-Based Overflow option. This option allows callers waiting in queue and listening to a delay announcement to press the # key in order to reach the overflow receiver for the group, which may be the QCC queue or another calling group (including a calling group assigned for a voice mail system). All three overflow distribution options—based on the number of calls, the time a caller has waited, and according to the caller’s prompt—may be used at one time. In this case, time-based and number-of-calls based options take precedence over overflow distribution based on the caller’s prompt. When prompt-based overflow distribution is used, an extra TTR must be provided for each delay announcement device assigned to the associated calling group. The delay announcement informs the caller of the # key option to exit the queue and leave rather than waiting for an agent. If no TTR is available when a calling group call arrives, the call is not sent to a delay announcement extension. Centrex Transfer via Remote Call Forwarding 0 Centrex Transfer via Remote Call Forwarding can be used in all system modes of operation to send outside calls to a remote telephone number or another Centrex station. In this context, the term outside calls refers to calls from outside the communications system, which may originate at extensions in the Centrex system that are not connected to the local MERLIN LEGEND Communications System. An outside call that uses this feature is defined as a call that arrives on an analog Centrex loop-start line at the MERLIN LEGEND Communications System. It may arrive directly or be transferred without consultation or without transfer supervision (in the case of an automated attendant). The forwarding call to the outside number is made on the same line/trunk on which the call arrived, conserving system facilities. The following considerations and rules apply: I Only outside Centrex calls are forwarded using this feature. I The system must be equipped with analog loop-start Centrex lines and all loop-start lines in the system must be Centrex facilities. Loop-start lines do not have to provide reliable disconnect for use by the Centrex Transfer via the Remote Call Forwarding feature. I To transfer calls outside the Centrex system, the organization must subscribe to a Centrex trunk-to-trunk transfer feature. Activating Centrex Transfer via Remote Call Forwarding is just like activating regular Remote Call Forwarding and requires that Remote Call Forwarding be enabled for the extension. However, the user dials * instead of a dial-out code, and a Pause character may be required after the *. The Centrex service provider determines whether the Pause is needed.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxv Release 5.0 Enhancements (June 1997) Pause cannot be originated from a single-line telephone or a remote access user. A multiline telephone user in the local system must enter an authorization code to activate the feature. A remote access user may activate the feature without using an authorization code. Barrier code requirements, however, do apply. Authorization Codes and Remote Call Forwarding 0 In Release 6.0 and later Key or Hybrid/PBX mode systems, forwarding features (including Centrex Transfer via Remote Call Forwarding, but excluding Follow Me) can be activated or deactivated at a multiline telephone by entering the authorization code for the extension from which calls are to be forwarded. The user enters the authorization code, then activates or deactivates the forwarding feature in the normal fashion. This is especially useful for a single-line telephone user who must include a Pause character in a Centrex Transfer via Remote Call Forwarding dialing sequence, because the character cannot be dialed at a single- line telephone. It is also useful when activating Call Forwarding or Remote Call Forwarding at phantom stations or via remote access (for example, from another switch in the network). No other features can be used by entering an authorization code in this fashion. Release 5.0 Enhancements (June 1997) Release 5.0 includes all Release 4.2 functionality, plus the enhancements listed below. Computer Telephony Integration (CTI) 0 Beginning with Release 5.0, a PassageWay® Telephony Services CTI link from the MERLIN LEGEND Communications System to a LAN server running Novell® NetWare® software allows Lucent Technologies-certified telephony applications to control and monitor MLX and analog multiline telephone (BIS only) operations. The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX module on the MERLIN LEGEND Communications System control unit and an ISDN link interface card plugged into the customer’s server. The feature is available for Hybrid/PBX mode systems only.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxvi Release 5.0 Enhancements (June 1997) NOTES: I The NetWare server software version must be 3.12, 4.1, or 4.11. I The 008 MLX and 408 MLX modules must have a firmware vintage other than 29. If the module has firmware 29, programming a CTI link on the module is prevented. An earlier or later vintage firmware is supported. Basic Call Control 0 A CTI link application on a user’s computer can assume basic call control of the user’s analog multiline or MLX telephone’s SA buttons. Basic call control includes: I Answering calls arriving on an SA button. I Making calls from an SA button. I Hanging up calls. I Holding and retrieving a call on hold at the user’s extension. NOTE: Transfer and three-way conference, when handled through a CTI link application, provide the original caller’s calling number information or other information to the transfer receiver or new conference participant, if the user has screen-pop capability. Screen Pop 0 Screen pop occurs when the calling number, called number, or other user-defined identifier (such as an account code that a voice-response unit prompts the caller to dial) is used to display a screen associated with the far-end party. For example, Caller ID services can be used to support screen pop on a system that includes a CTI link; using the calling party number as a database key code, information about a caller automatically appears on the user’s computer screen when the call arrives at the extension. Depending on the application, screen pop may be available for calls that arrive on line buttons other than SA buttons and/or calls that are answered manually at the telephone rather than by the application. Screen pop can occur on incoming calls from the following sources: I Calling group distribution. I ISDN PRI Routing by Dial Plan. I An extension on the MERLIN LEGEND Communications System. I Remote access.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxvii Release 5.0 Enhancements (June 1997) NOTE: In the case of remote access calls, the only information that the application can collect about the caller is the remote telephone number. I A transfer of a call that was answered by a voice response unit. I A transfer, redirection, or conference of a call that was answered at a Direct-Line Console (DLC) or at a Queued Call Console (QCC). NOTES: I DLCs may use CTI applications. If they do, they perform the same way as other extensions. A DLC assigned to use a CTI link application is a monitored DLC. When a DLC is used as a regular operator console and is not using a CTI link extension, it is non-monitored. I Calls to a QCC or a DLC not using a CTI application do not initiate screen pop at the operator position. However, when an operator directs a call to an extension using a CTI application, caller information does initiate screen pop. If the DLC is non-monitored, screen pops can occur after the DLC releases the call. I Calls transferred from Cover buttons on non-monitored DLCs do not initiate screen pop at the destination extension. HotLine Feature 0 The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and other types of businesses and organizations, and is available in all three modes of system operation. It allows a system manager to program a single-line telephone extension connected to an 008 OPT, 012, or 016 module as a HotLine. When a user lifts the handset at the HotLine extension, the telephone automatically dials the inside extension or outside telephone number programmed as the first Personal Speed Dial number (code #01) for the extension. The system does not permit calls to be transferred, put on hold, or conferenced. (A user can press the telephone’s Hold button, if it has one, to put a call on local hold, but the call cannot be redirected in any way. Switchhook flashes are ignored.) Personal Speed Dial codes can be programmed from the extension prior to HotLine assignment (a system programming function). Alternatively, a Personal Speed Dial code can be programmed from the single-line telephone after HotLine operation is assigned. However, because of security considerations, this is a one- time opportunity. Once the Personal Speed Dial number is programmed, any changes to it or any other extension programming must be performed using centralized telephone programming.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxviii Release 5.0 Enhancements (June 1997) Any type of inside or outside line that is normally available to a single-line telephone can be assigned to a HotLine extension. Generally, the HotLine telephone does not receive calls, and its lines should be set to No Ring. ! SECURITY ALERT: If a HotLine extension accesses a loop-start line, that line should provide reliable disconnect and be programmed for reliable disconnect. Otherwise, a user at the extension may be able to stay on the line after a call is completed and then make a toll call. Group Calling Enhancements 0 Release 5.0 and later systems include Group Calling features that enhance group calling operations. Most Idle Hunt Type 0 In addition to the Circular (factory setting) and Linear hunt types supported in earlier releases, a third hunt type distributes calling group calls in an order based on which agent has waited the longest since transferring or hanging up on an incoming calling group call. For some applications, this hunt type is more efficient than the circular type because it takes into account the varying duration of calls. The system distributes calls based on when an agent last completed a call, not on when he or she last received one. This hunting method ignores non-calling group calls. For example, if an agent transfers a call that arrived on a line not assigned to the calling group, the calling group member’s most-idle status is unaffected. Delay Announcement Devices 0 The system manager can designate as many as ten primary delay announcement devices per group, rather than the single device for each group that is available in Release 4.2 and earlier systems. Furthermore, an additional secondary delay announcement device can be specified, for a total of ten primary device extensions and one secondary device extension per group. A primary delay announcement device operates in the same fashion as a single delay announcement device, playing once, as soon as it is available, for the caller who has waited the longest for a calling group agent and has not heard a primary delay announcement. If a secondary announcement device is used, it can use the factory setting, which plays the announcement once, or it can be set to repeat the announcement after a certain amount of time. The system manager programs the time (0–900 seconds) between announcements. This setting controls both the interval between primary and secondary announcements and the interval between repetitions of the secondary announcement, if it is set to repeat. (See “Group Calling Options” in Chapter 4 of System Planning for guidelines on setting the delay.)

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxix Release 5.0 Enhancements (June 1997) The primary and secondary announcement options, when used together, allow an initial message to play for callers, followed by a repeating announcement that, for example, urges callers to stay on the line and wait for a calling group member. Two or more groups may share an announcement device. A primary delay announcement device can be programmed as a secondary delay announcement device. Enhanced Calls-in-Queue Alarm Thresholds 0 Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the real-time status of the calls waiting in the queue according to the behavior of programmed Calls-in-Queue Alarm buttons. In earlier releases, only one Calls-in- Queue Alarm Threshold setting is available to activate the LEDs at programmed Calls-in-Queue Alarm buttons for a calling group. Using all three levels, the system manager sets Threshold 3 to the highest value, Threshold 2 to a middle value, and Threshold 1 to the lowest value. A Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the following ways: I If the number of waiting calls is less than the value programmed for Threshold 1 or drops below that level, the LED is unlit. I If the number of waiting calls is greater than or equal to the Threshold 1 value but less than the Threshold 2 value, the LED flashes. I If the number of waiting calls is greater than or equal to the Threshold 2 value but less than the value for Threshold 3, the LED winks. I If the number of waiting calls is greater than or equal to the highest value, Threshold 3, the LED lights steadily. NOTE: A Direct Station Selector (DSS) button that is used as a Calls-in-Queue Alarm button can only indicate two threshold levels, either by flashing or by lighting steadily. If a calling group must use this type of Calls-in-Queue Alarm button, only two threshold levels should be programmed. If all three thresholds are set to the same value, the result is one threshold only with LED state either off or on (steady). If two values are the same, then the result is two alarm levels (flash, steady). The factory setting is one call for all three thresholds, with LED states of off and steady. An external alert signals only when the number of calls in the queue meets or exceeds the programmed Threshold 3 value.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxx Release 4.2 Enhancements (June 1997) MLX-5 and MLX-5D Telephones 0 The MLX-5 nondisplay and MLX-5D display telephones are compatible with all system releases. The display telephone includes a 2-line by 24-character display, and both telephones come with five line buttons. In systems prior to Release 5.0, the MLX-5 and MLX-5D telephones are treated as MLX-10 and MLX-10D telephones, respectively. As of Release 5.0, the system recognizes the MLX-5 and MLX-5D telephones as 5-button telephones. If these telephones are connected to communications system releases prior to 5.0, they are recognized by the communications system as 10-button telephones. Release 4.2 Enhancements (June 1997) Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardware changes for Release 4.2. Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI) 0 Release 4.2 of the system supports connectivity to MCI® or local exchange carrier (LEC) PRI services and to the following central office switch types (in addition to the 4ESS™ and 5ESS® switch types that carry AT&T Switched Network services): I NORTEL® DMS™-100 BCS 36 for local exchange carrier services. I NORTEL DMS-250 generic MCI07, serving the MCI network. I Digital Switch Corporation DEX600E generic 500-39.30, serving the MCI network. Beginning with Release 4.2, the following MCI PRI and PRI local exchange carrier (LEC) services (along with AT&T Switched Network services) can be provided to users of the MERLIN LEGEND Communications System: I MCI Toll Services for DMS-250 or DEX600E switch type: — MCI Prism® service for domestic outgoing long-distance and international voice calls; for domestic outgoing 56-kbps restricted, 64-kbps unrestricted, and 64-kbps restricted circuit-switched data calls. — MCI VNet® service for incoming and outgoing domestic and voice calls; for 56-kbps restricted, 64-kbps restricted, and 64-kbps unrestricted circuit-switched data calls. — MCI 800 for domestic, toll-free incoming voice calls.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxxi Release 4.2 Enhancements (June 1997) — MCI 900 service numbers. I LEC services for DMS-100 switch types: — DMS Virtual Private Network service for calls between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND Communications System). — DMS INWATS (Inward Wide Area Telephone Service) for domestic toll-free incoming voice calls. — DMS OUTWATS (Outward Wide Area Telephone Service) for domestic outgoing long-distance voice calls. — DMS FX (foreign exchange) to provide local call rating for calls from the local exchange to the area serviced by the foreign exchange. — DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system (such as another MERLIN LEGEND Communications System). Improvements to Station Message Detail Recording (SMDR) and Support for MERLIN LEGEND Reporter Application 0 The SMDR feature is enhanced to provide more details about calling group agent activities and to help system managers assess the effectiveness of call centers in terms of both agent performance and the adequacy of facilities to handle inbound calls. These improvements apply to calling groups that are programmed as Auto Login or Auto Logout type. The SMDR and MERLIN LEGEND Reporter features listed are administrable: I TALK Field. For Auto Login and Auto Logout calling groups, the TALK field records the amount of time a calling group agent spends on a call. I DUR. (DURATION) Field. For Auto Login and Auto Logout calling groups, call timing begins when a call arrives at the MERLIN LEGEND Communications System and not after a preset number of seconds. Call timing ends when the call is disconnected; either the caller or the agent hangs up. This allows the system manager to determine how long a caller waited for an agent’s attention. I Coding of Calls on Reports. An asterisk (*) appears in the call record when: — A call is not answered by an Auto Login or Auto Logout calling group agent and is abandoned while waiting for an agent.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxxii Release 4.2 Enhancements (June 1997) — The call is answered by someone not a member of an Auto Login or Auto Logout calling group. An exclamation point (!) signals that an Auto Login or Auto Logout agent handled a call that was answered by someone who was not a member of that Auto Login or Auto Logout with Overflow group. An ampersand (&) in the call record indicates that the group’s overflow receiver answered the call. MERLIN LEGEND Reporter 0 MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming telephone lines and agents are available to handle peak-call load. The SMDR Talk Time option sets up special call records used by MERLIN LEGEND Reporter. The default is off, in which case the Release 4.0 SMDR reports are available. If the option is set to on, the following new reports are provided: I Organization Detail Report I Organization Summary and Trends Report I Selection Detail Report I Account Code Report I Traffic Report I Extension Summary Report I Data Report I Talk and Queue Time Distribution Report I Time of Day Report I ICLID Call Distribution Report I Facility Grade-of-Service Report Maintenance Enhancements 0 Change to Permanent Error Alarm 0 Beginning with Release 4.2, the most recent permanent error alarm is not shown on the System Error Log menu screen but is available as an option from that screen. For details, refer to the maintenance section of the technician guide, Installation, Programming, and Maintenance.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxxiii Release 4.1 Enhancements (June 1997) Enhanced Extension Information Report 0 Beginning with Release 4.2, the Extension Information Report includes the Extension Status and supervisory mode of each extension. Release 4.1 Enhancements (June 1997) Release 4.1 includes all Release 4.0 functionality, plus the enhancements listed below. There are no hardware changes in Release 4.1. Coverage Timers Programmed for Individual Extensions 0 Beginning with Release 4.1, coverage timers, which control the duration of the delay before calls are sent to each level of coverage, are changed as follows: I The Group Coverage Ring Delay (1–9 rings) is programmed on individual extensions and replaces the Coverage Delay Interval programmed systemwide in previous releases. I The Primary Cover Ring Delay (1–6 rings) and Secondary Cover Ring Delay (1–6 rings), programmed on individual extensions, replace the Delay Ring Interval programmed systemwide in previous releases. These enhancements allow the system manager to customize coverage call delivery to match individual extensions’ call-handling requirements. Night Service with Coverage Control 0 Beginning with Release 4.1, a system manager can enable the Night Service Coverage Control option to automatically control the status of telephones programmed with Coverage VMS (voice messaging system) Off buttons, according to Night Service status. When Coverage Control is enabled and the MERLIN LEGEND Communications System is put into Night Service, all programmed Coverage VMS Off buttons are automatically turned off (LED is unlit) and all eligible outside calls are sent to the assigned voice messaging system calling group with normal ringing delay. When Night Service is deactivated during the day, all programmed Coverage VMS Off buttons are automatically turned on (LED is lit) and voice mail coverage is disabled for outside calls. Users can override the Coverage VMS Off button status at any time by pressing the programmed Coverage VMS Off button to turn the LED on or off.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxxiv Release 4.1 Enhancements (June 1997) Night Service Group Line Assignment 0 Beginning with Release 4.1, a system manager can assign lines to Night Service groups to control handling of after-hours calls received on individual lines. This capability replaces the automatic assignment to Night Service groups of only those lines that ring on the Night Service operator console. An outside line must be assigned to a Night Service group to receive Night Service treatment. With this enhancement, Night Service can be activated and deactivated on lines that do not appear on operator consoles (for example, personal lines), and lines appearing at operator positions can be excluded from Night Service. Forward on Busy 0 Beginning with Release 4.1, the Forward, Follow Me, and Remote Call Forward features are enhanced to remove the requirement that a call be ringing at an extension before it can be forwarded. With the Forward on Busy enhancement, a call to an extension with no available SA or ICOM buttons is forwarded immediately to the programmed destination, preventing the caller from hearing a busy signal from the intended call recipient’s extension. Maintenance Testing for BRI Facilities that Are Part of Multiline Hunt Groups (MLHGs) 0 Beginning with Release 4.1, the NI-1 BRI (National Integrated Services Digital Network-1 Basic Rate Interface) Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs). The NI-1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include an 800 NI-BRI module. Technicians use the tool during system installation and maintenance to test the functionality of the BRI lines and to report analyzed results.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxxv Release 4.0 Enhancements (March 1996) Release 4.0 Enhancements (March 1996) 0 Release 4.0 includes all Release 3.1 functionality, plus the enhancements listed below. Support for Up to 200 Extensions 0 An expanded dial plan supports up to 200 tip/ring devices. Support for National ISDN BRI Service 0 This service (Hybrid/PBX and Key modes) provides an alternative to loop-start and ground-start lines/trunks for voice and digital data connectivity to the central office. Each of the two B-channels (bearer channels) on a BRI line can carry one voice and one data call at any given time. The data speeds on a B-channel are up to 28.8 kbps for analog data and up to 64 kbps for digital data, which is necessary for videoconferencing and other high-speed applications. Release 4.0 supports the ISDN Ordering Code (IOC) Package “S” (basic call handling) service configuration and Multiline Hunt service configuration on designated central office switches. New Control Unit Modules 0 Release 4.0 supports a new NI-BRI line/trunk module and a higher-capacity tip/ring module. 800 NI-BRI Module 0 This new module connects NI-BRI trunks to the MERLIN LEGEND System for voice, high-speed data, and video transmission. 016 Tip/Ring Module 0 This new module supports a 200-extension dial plan by providing 16 ports for tip/ring devices. Applications that use a tip/ring interface can connect to this board. All 16 ports can ring simultaneously. Four touch-tone receivers (TTRs) are included on the module as well. The module’s ringing frequency (default 20 Hz) can be changed, through programming, to 25 Hz for those locations that require it.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxxvi Release 4.0 Enhancements (March 1996) Downloadable Firmware for the 016 (T/R) and NI-BRI Modules 0 The Personal Computer Memory Card International Association (PCMCIA) technology, introduced in Release 3.0, continues to support these two modules for installation and upgrade in Release 4.0. A Release 3.0 or later processor is required for PCMCIA technology. Support for 2B Data Applications 0 A Lucent Technologies-certified group and desktop video application can use two B-channels to make video/data calls when connected to a single MLX extension jack programmed for 2B data. The 2B data devices must be equipped with ISDN-BRI interfaces. NI-1 BRI, PRI, or T1 Switched 56 facilities support 2B data communications at 112 kbps (using two 56-kbps channels) or 128 kbps (using two 64-kbps B-channels). This feature is available for Hybrid/PBX and Key modes only. Support for T1 Switched 56 Digital Data Transmission 0 For Hybrid/PBX and Key mode systems, Release 4.0 expands support of T1 functionality by providing access to digital data over the public switched 56-kbps network, as well as to digital data tie-trunk services. Users who have T1 facilities for voice services can now use them for video or data calls at rates of 56 kbps per channel (112 kbps for video calls using 2B data). The Release 4.0 offering also includes point-to-point connectivity over T1 tie trunks, allowing customers to connect two MERLIN LEGEND Communications Systems or a MERLIN LEGEND Communications System with a Lucent Technologies DEFINITY G1.1 Communications System or DEFINITY Enterprise Communications Server. The two communications systems can be co-located or can be at different sites. Forwarding Delay Option 0 Each user can program a Forwarding Delay setting for the Forward, Remote Call Forwarding, or Follow Me features. The forwarding delay is the number of times that a call rings at the forwarding extension before the call is sent to the receiver. The delay period gives the original call recipient time to answer or to screen calls by checking the displayed calling number (if available). The delay can be set from 0 to 9 rings. The factory setting for the forwarding delay is 0 rings (no delay).

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxxvii Release 4.0 Enhancements (March 1996) Voice Announce on Queued Call Console 0 The system manager can enable the fifth Call button on a QCC console (Hybrid/ PBX mode only) to announce a call on another user’s speakerphone (providing the destination telephone has a voice announce-capable SA button available). A QCC cannot receive voice-announced calls; they are received as ringing calls. The factory-set status for the fifth Call button is voice announce disabled. Time-Based Option for Overflow on Calling Group 0 Release 4.0 has added a time limit for calls in queue in addition to the previous number of calls limit. If the Overflow Threshold Time option is set to a valid number between 1 and 900 seconds, calls that remain in the calling group queue for the set time are sent to the overflow receiver. If the overflow threshold time is set to 0, overflow by time is turned off. The factory-set time limit is 0 seconds (off). Single-Line Telephone Enhancements 0 The following changes enhance the performance of single-line telephones: I Disable Transfer. Through centralized telephone programming, the system manager can disable transfer by removing all but one SA or ICOM button from the extension. I No Transfer Return. When a handset bounces in its cradle, the system interprets this as a switchhook flash and attempts to transfer a call. When the transfer attempt period expires, the user’s telephone rings. Release 4.0 eliminates this unintended ringing by disconnecting the call in situations where a switchhook flash is followed by an on-hook state and a dial tone is present. I Forward Disconnect. All ports on 008 OPT, 012, and 016 modules now send forward disconnect to all devices connected to them when forward disconnect is received from the central office. This enhancement prevents the trunk/line from being kept active when one end disconnects from the call. If an answering machine is connected to the port, it does not record silence, busy tones, or other useless messages. This operation is not programmable. Seven-Digit Password for SPM 0 Release 4.0 has increased system security by requiring a 7-digit password for system managers or technicians who use System Programming and Maintenance (SPM) to perform programming or the Trunk Test procedure. This password is for use in addition to a remote access barrier code.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxxviii Release 3.1 Enhancements (March 1996) Release 3.1 Enhancements (March 1996) Release 3.1 includes all Release 3.0 functionality, plus the enhancements listed below. Call Restriction Checking for Star Codes 0 Beginning with Release 3.1, a system manager can add star (*) codes to Allowed and Disallowed Lists to help prevent toll fraud. Star codes, typically dialed before an outgoing call, enable telephone users to obtain special services provided by the central office. For example, in many areas, a telephone user can dial *67 before a telephone number to disable central office-supplied caller identification at the receiving party’s telephone. You must contract with your telephone service provider to have these codes activated. When users dial star codes, the system’s calling restrictions determine whether the codes are allowed. If they are allowed, the system’s calling restrictions are reset, and the remaining digits that the users dial are checked against the calling restrictions. Trunk-to-Trunk Transfer Set for Each Extension 0 This enhancement to the Transfer feature enables the system manager to allow or disallow trunk-to-trunk transfer on a per-extension basis. In Release 3.1 and later systems, the default setting for all extensions is restricted. Programmable Second Dial Tone Timer 0 The system manager can assign a second dial tone timer to lines/trunks, in order to help prevent toll fraud (for example, when star codes are used). After receiving certain digits dialed by a user, the central office may provide a second dial tone, prompting the user to enter more digits. If this second dial tone is delayed, and the user dials digits before the central office provides the second dial tone, there is a risk of toll fraud or misrouting the call. The second dial tone timer enables the system manager to make sure that the central office is ready to receive more digits from the caller. Security Enhancements 0 The sections below outline security measures that are implemented in Release 3.1 and later systems.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xxxix Release 3.1 Enhancements (March 1996) Disallowed List Including Numbers Often Associated with Toll Fraud 0 A factory-set Disallowed List 7 contains default entries, which are numbers frequently associated with toll fraud. By default, Disallowed List 7 is automatically assigned to both generic and integrated voice messaging interface (VMI) ports used by voice messaging systems. The system manager can manually assign this list to other extensions. Default Pool Dial-Out Code Restriction for All Extensions 0 The default setting for the pool dial-out code restriction (Hybrid/PBX mode only) is restricted. No extension or remote access user with a barrier code has access to pools until the restriction is removed by the system manager. Default Outward Restrictions for VMI Ports 0 Ports assigned for use by voice messaging systems (generic or integrated VMI ports) are now assigned outward restrictions by default. If a voice messaging system must be allowed to call out (for example, to send calls to a user’s home office), the system manager must remove these restrictions. ! SECURITY ALERT: Before removing restrictions, it is strongly recommended that you read Appendix A, ‘‘Customer Support Information,” in System Programming. Default Facility Restriction Level (FRL) for VMI Ports 0 The default Automatic Route Selection (ARS) FRL for VMI ports is 0, restricting all outcalling. Default for the Default Local Table 0 The default Automatic Route Selection (Hybrid/PBX mode only) FRL has changed to 2 for the Default Local table. System managers can easily change an extension’s default FRL of 3 to 2 or lower to restrict calling. No adjustment to the route FRL is required.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xl Release 3.0 Enhancements (August 1994) New Maintenance Procedure for Testing Outgoing Trunks 0 Technicians must enter a password in order to perform trunk tests. ! SECURITY ALERT: The enhancements in Release 3.1 help increase the security of the MERLIN LEGEND System. To fully utilize these security enhancements, be sure to read and understand the information in these upgrade notes and in the relevant system guides. Release 3.0 Enhancements (August 1994) 0 Release 3.0 includes all Release 2.1 functionality plus the enhancements listed below. Equipment 0 New hardware includes a variety of components. Additional details are included elsewhere in this book. I CPU modifications include: — A processor running at 16 MHz with a 32-bit wide data bus. — 1.5 MB of non-volatile (battery-backed) RAM. — 4.0 MB of Flash ROM. — PCMCIA memory card interface. — A full-duplex 1200/2400 bps modem. — Error/Status code display for maintenance support. I An 800 GS/LS-ID line/trunk module delivers the calling party’s telephone number to the customer premises (MLX display telephones only) if the service is subscribed to by the customer and if it is supported by the caller’s telephone company. I Support for: — MDC 9000 (six-line, cordless). — MDW 9000 (six-line, cordless, wireless). — 8101 (single-line telephone, desk or wall-mount, data/fax jack, selectable positive disconnect).

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xli Release 3.0 Enhancements (August 1994) — 2500YMGL and 2500 MMGL (single-line desk telephones, selectable positive disconnect). — Picasso™ Still-Image telephone (for interactive display of still images). — Videophone 2500 single-line telephone with interactive video display I Pre-fabricated and pre-drilled backboard. Installation, Upgrade Administration, and Maintenance 0 These are the new MERLIN LEGEND Communications System capabilities: I SPM (Release 3.18) conversion of translations from Release 1.0, 1.1, 2.0, and 2.1 to 3.0. I Remote operation at 1200/2400bps. I Advice and feedback administration screens for new Release 3.0 functionality. I PCMCIA Memory Card Interface (a Release 3.0 processor board required) allowing: — System software installation. — System software upgrade. — 800 GS/LS-ID port module firmware upgrade. — Integrated backup and restore of translations. — Automatic and manual options for backup and restore are available on the system. Automatic backup can be scheduled weekly or daily to fit the customer’s needs. I Inter-digit dialing timer values are programmable. I Inspection of Lines/Trunks displays only those lines and trunks configured on system rather than all 80 facilities. I Extensions and facilities in Maintenance Busy (both manual and automatic) can be identified by the maintenance monitor.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xlii Release 3.0 Enhancements (August 1994) User Features 0 Security 0 The Remote Access feature allows people at remote locations to enter the system by dialing the number of a line or trunk designated for remote access. The system can be programmed to require the remote user to dial a barrier code (a type of password) after reaching the system. In earlier versions, the systemwide barrier code length is fixed at four digits. Release 3.0 allows a systemwide barrier code length ranging from a minimum of four digits to a maximum of 11 digits, with a factory setting of seven digits. SMDR records are enhanced to provide information for remote access calls. If the remote access call is received on a facility providing Caller ID information (see below), the SMDR report can help trace the call. Caller ID 0 Caller information (telephone number) is furnished to MLX display telephones by an 800 GS/LS-ID module using the LS (loop-start) option. This allows customers to screen calls before answering the telephone, as well as providing calling party information for use with various applications. This function is available only when the customer subscribes to caller identification service from the telephone company, if the telephone company supports that service. Shared System Access (SSA) 0 A telephone may have up to 27 Shared SA buttons to expand extension coverage. Authorization Codes 0 The Authorization Code feature allows you to make calls using your calling privileges when you are dialing from an extension other than your own. When you enter your authorization code (ranging from 2 to 11 characters and unique across the system), the privileges and restrictions assigned to your home extension override the current restrictions at the host extension. This includes toll restriction, outward restriction, Facility Restriction Level (FRL), Allowed Lists, Disallowed Lists, Night Service Exclusion List, and Dial Access to Pools. All other functions on the telephone are those of the local telephone, not the home extension. Authorization codes can also be used for the purpose of call accounting through the SMDR printout. The SMDR account code field can hold either the authorization code extension number or the authorization code itself.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xliii Release 3.0 Enhancements (August 1994) Direct Voice Mail 0 If your company has voice mail, this feature allows you to dial a co-worker’s voice mailbox directly without ringing that person’s extension. Direct Voice Mail is especially useful for transferring calls when a co-worker is not available. Additional Features 0 The status of Leave Word Calling (LWC) and Privacy are retained across cold starts. Caller ID (CLASSSM ICLID and PRI) are available on primary coverage and return from transfer. Additional Application Packages, Adjuncts, and Adapter Enhancements 0 PassageWay Direct Connection Solution 0 PassageWay Direct Connection Solution (Release 2.0) is a computer telephony integrated product that links a desktop Microsoft® Windows®-based PC to the MERLIN LEGEND Communication System’s MLX-10DP, MLX-20L, or MLX-28D telephone. The Windows applications are: AT&T Call (autodial/contact manager), AT&T Buzz (screen-pop applications), AT&T Set (extension programming interface), and Log Viewer (call log application). PassageWay Direct Connection Solution (Release 2.0) is the version supported on MERLIN LEGEND Communications System Release 3.0. PagePal™ 0 PagePal connects several paging systems to the MERLIN LEGEND Communications System. No other system adapter is necessary for loudspeaker paging. Fax Attendant 2.1.1 0 Fax Attendant Release 2.1.1, which co-resides with AUDIX Voice Power on the IS III Release 1.2 platform, provides the same functionality as earlier versions, plus the following enhancements: I Personal Fax Messaging. Inbound faxes can be stored until the subscriber asks that they be printed, at any fax machine he or she specifies, on company premises or offsite (when the subscriber retrieves fax messages remotely).

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xliv Release 2.1 Enhancements (August 1994) I Fax Mail. Allows subscribers to send fax messages, get fax messages, record personal greetings, and program outcalling. I Fax Broadcast. Provides a simple way to send one fax to as many as 1000 fax numbers. Call Accounting System (CAS) for Windows 0 This stand-alone version of CAS takes advantage of the easy-to-use graphical environment offered by Microsoft Windows. Through data communications, it also allows one CAS system to serve multiple business sites. Group Videoconferencing 0 Group videoconferencing is supported over DS1 (Digital Signal Level 1) facilities with PRI. (Videoconferencing has been available since Release 2.0.) Release 2.1 Enhancements (August 1994) 0 Refer to Release 2.1 Notes for detailed descriptions of Release 2.1 enhancements. Release 2.1 includes all Release 2.0 functionality plus the enhancements listed below. Operational 0 System operational enhancements include the following: I When a call is forwarded to a multiline telephone that has an Auto Dial or DSS button programmed for the forwarding telephone, the green light next to the Auto Dial or DSS button for the forwarding telephone does not flash. I People answering calls received on Cover buttons are allowed to generate touch tones if their telephones are not outward- or toll-restricted. I Calls received on personal lines with Do Not Disturb on go immediately to coverage instead of waiting for the coverage delay interval. I A call put on hold at a Cover button can be added to a conference by someone who has a personal line for the call. I A call put on hold at a Cover button can be picked up by any person who has a personal line for the call. I Calls that have been put on hold at a Cover, SA, Shared SA, or Pool button can be picked up by a person who has a personal line button for the call.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xlv Release 2.1 Enhancements (August 1994) I An inside call on hold at an SA button can be picked up and transferred by any person with a Shared SA button corresponding to the button with the held call. I Calls that are on hold awaiting transfer can be picked up by any user who has a personal line for the call. I Beginning with Integrated Solution III Version 1.2, the automatic reconciliation program that was run automatically at 3:00 a.m. is disabled and can be invoked manually from the User Maintenance menu. I If an extension is programmed for Forced Account Code Entry, account codes do not have to be entered when using a programmed Loudspeaker Paging button. In addition, an SMDR record is not generated for calls made to paging ports. I When an MLX telephone, other than an MLX-20L, is plugged into an MLX port and the Personal Directory does not contain any entries, the allocation of the Personal Directory resource is released. If there are any entries in the Personal Directory, the Personal Directory allocation and the entries in the Personal Directory are saved in the MLX port. I SMDR call records for calls made on PRI facilities are more accurate than SMDR call records for calls made on non-PRI facilities. Outgoing calls made on PRI facilities receive “answer supervision.” Consequently, SMDR timing for calls made on PRI facilities begins when the call is answered. Timing for calls made on non-PRI facilities begins when dialing is completed. Therefore, an SMDR call record is not generated when a call made on a PRI facility is not answered at the far end. I The Call Type field and the Called Number field on the SMDR report are changed for both the Basic and ISDN report formats. I An 012 port that is programmed as a generic voice messaging interface (VMI) port can transfer an outside call to an outside number. I In a system where the transfer audible option is programmed for Music-On-Hold and a music source is provided, outside callers who are transferred to a calling group and are waiting in the queue or who are parked or camped-on, hear music while they are waiting. Internal callers never hear music on hold while waiting in the calling group queue or when they are parked, camped-on, or being transferred to another extension. Installation and Hardware 0 Installation and hardware enhancements include the following: I The control unit covers for the MERLIN LEGEND Communications System are the same easy-to-use covers as those for the MERLIN II Communications System.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xlvi Release 2.1 Enhancements (August 1994) I A new 012 (tip/ring) module [apparatus code 517G13 (28) or higher letter] contains a built-in ring generator. The maximum ring equivalency number (REN) supported is 2.2, and the module will ring four ports at one time. Bridging of single-line telephones is not supported because of poor transmission quality. I A new 008 OPT module (labeled “with RING GEN.”) contains a built-in ring generator. It rings four ports at a time. I Ferrite cores for the power supply modules are shipped from the factory to comply with FCC Part 15 requirements. I 3129-WTWA (touch tone outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers) I 3129-WRWA (rotary dial outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers). I 3129-WAWA (auto dial outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers). I 3129-WNWA (nondial, automatic ringing on dedicated circuit outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers). Equipment and Operations 0 Equipment and operations enhancements include the following: I A new release (Version 2.16) of the System Programming and Maintenance (SPM) software to support international use. I Support of PRI connection to DEFINITY‚ Communications Systems I MLX-10DP telephone, identical to an MLX-10D, except that it provides a jack for access to the PassageWay Solution and PassageWay Direct Connection Solution application. Additional Application Packages, Telephones, Adjuncts, and Adapter 0 Additional application packages, adjuncts, and adapter enhancements include the following: I A Digital Announcer Unit, compatible with all call management systems and tip/ring applications currently available for the MERLIN LEGEND Communications System. I The HackerTracker system software enhancement to the Call Accounting System (CAS) detects abnormal calling activity by allowing monitoring of facilities or authorization code usage.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xlvii Release 2.0 Enhancements (October 1992) I A new digital Magic On Hold unit is available in three configurations: — Basic Prerecorded Package — Personalized Package — Custom Production Package I The MERLIN® Identifier application enables people to receive, store, and use information provided by the local telephone company, specifically, the telephone number of a caller in an area where the service is also supported. I An Off-Premises Range Extender (OPRE) supports off-premises operation with an off-premises extension capability and extended range operation for tip/ring devices as well as variable gain to improve voice transmission levels. I PagePac® Plus Loudspeaker Paging Systems do not require system adapters. The controller provides eight built-in zones (expandable to 56 zones by using up to three 16-zone expansion units), group zones, talkback, night bell, operator override, tones, door supervision, microphone input, and system access security codes as standard features. I PassageWay Solution (Release 1.0) software consisting of four applications that run with Microsoft® Windows™ 3.1 or later and provide an interface between an IBM®-compatible personal computer and the MERLIN LEGEND Communications System. I Four single-line telephones with memory buttons: 710, 715, 725, and 730. I Four specialty handsets compatible with all MLX telephones and the 3101 series, 3178-NHL, 8102, and 8110 single-line telephones. Release 2.0 Enhancements (October 1992) 0 Refer to Release 2.0 Notes for detailed descriptions of Release 2.0 enhancements. Release 2.0 includes all Release 1.1 functionality plus the enhancements listed below. Programming 0 Programming enhancements include the following: I Extension Copy is a feature that reduces programming time by allowing the use of any extension as a template for programming another extension or block of extensions through centralized telephone programming.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xlviii Release 2.0 Enhancements (October 1992) I Integrated Administration provides a single interface through Integrated Solution III (IS III) for programming entries common to the MERLIN LEGEND Communications System and AUDIX™ Voice Power. I Any SPM Version 2.xx (where xx is replaced by numbers) provides a Convert function for use in upgrading the system from Release 1.0 or 1.1. This function converts a backup file from a Release 1.0 or 1.1 system to Release 2.0 and later format, allowing reuse of existing system programming on the upgraded system. I Forced idle reductions keep system interruptions at a minimum. In general, the smallest necessary component is forced idle during programming activities. For example, renumbering a single extension idles only one extension. Only a few systemwide programming activities, such as setting the system mode and system renumbering, idle the entire system. Operational 0 System operational enhancements include the following: I Coverage VMS Off is a feature that prevents incoming outside calls from going to voice mail. (All other coverage remains active as programmed.) The feature is programmed extension by extension, either through extension programming or through centralized telephone programming. I A Night Service group can be programmed to include either extensions or a calling group as members. You should not program both individual extensions and a calling group into the Night Service group, however, because individuals will not have a chance to answer before calling group members do. I When AUDIX Voice Power sends a Leave Message notification to an extension, the system identifies the voice mail system as the sender of the message. When the voice mail subscriber uses the Return Call feature, the call goes to any available voice mail port, not just to the specific port that generated the message. This reduces the chance of getting a busy port. I Coverage receivers can call coverage senders and have the call receive coverage treatment. If a receiver calls a sender for whom he or she is covering, and the sender is busy or unavailable, the call proceeds to other points of coverage. It does not come back to the receiver who originated the call. I Enhancements to display prompts include automatic posting of a Do Not Disturb message (for MLX display telephones or other multiline telephones, a Posted Message button must be programmed for the Do Not Disturb message to be posted automatically) when a user activates the Do Not Disturb feature, and confirmation messages when a user activates Hold, Privacy, Saved Number Dial, and Transfer.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements xlix Release 2.0 Enhancements (October 1992) I Direct Inward Dialing (DID) trunk emulation on a T1 facility provides up to 24 DID channels on a single DS1 interface, instead of requiring 24 separate physical trunks. I A telephone user can send a timed flash (switchhook flash) on a loop-start trunk call on a System Access (SA) button. Fax Attendant System™ 0 Fax Attendant is an application for sending and receiving fax messages; its interface is similar to the voice mail interface provided by AUDIX Voice Power. Fax Attendant System, which co-resides with AUDIX Voice Power on the IS III platform, provides the following services: I Fax Call Coverage. Receives and holds messages for subscribers whose fax machines are busy or out of paper. This service also allows a subscriber to have a personal fax number without having a fax machine. I Fax Mail. Allows subscribers to create and use fax distribution lists, send and receive fax messages, and record personal greetings for incoming fax calls. I Fax Response. Prompts callers to select and receive faxes from a customer-created menu of choices, using touch-tone responses. 408 GS/LS-MLX Module 0 The 408 GS/LS-MLX module (Releases 2.0 and later only) combines four line/ trunk jacks for ground-start or loop-start trunks and eight extension jacks for MLX telephones on a single module in the control unit. Primary Rate Interface (PRI) 0 Primary Rate Interface (PRI) enhancements include the following: I Connectivity to the 5ESS® Generic 6 I Multiple incoming calls to directory number I Call-by-Call Service Selection I Password handling for FTS2000 I Extension ID as Calling Party Number for Automatic Number ID (ANI)

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements l Release 1.1 Enhancements (October 1992) Maintenance 0 Maintenance enhancements include the following: I Clear descriptions of module test failures I Optional printing of hard copy of error logs I Display that correlates extension numbers with slot/port and logical ID I Display showing which slots, trunks, and extensions are maintenance busy I Internal digital switching element (DSE) loopback test for all modules I B-channel loopback test for MLX modules I B-channel line or call service states display I Error log entries for dual-port RAM errors Release 1.1 Enhancements (October 1992) 0 Refer to Release 1.1 Notes for detailed descriptions of Release 1.1 enhancements. Release 1.1 includes all Release 1.0 functionality plus the enhancements described in the following sections. Language Selection 0 This selection allows you to program the system for the display of prompts, menus, and messages on MLX display telephones in English, French, or Spanish. You can also program the following options in any of these languages, independently of the system language: I Individual extensions with MLX telephones I System Programming and Maintenance (SPM) I System programming reports I SMDR report headers MLX-10D, MLX-20L, and MLX-28D display telephones and MLX-10 nondisplay telephones are available in three separate versions, with factory-set buttons in English, Spanish, or French. (The MLX-10DP is available in the English version only.) In addition, user and operator guides and telephone tray cards are available in all three languages.

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements li Release 1.1 Enhancements (October 1992) Programming and Maintenance 0 Programming and maintenance enhancements include the following: I Additional Inspect capability in system programming. I Editing capability (Backspace selection) in extension programming. I Improvements to system reports. I An access log that records the last 20 times maintenance or system programming has been accessed. I Longer (20-second) gap between ring cycles for programming mode and Forced Idle tone. Operational 0 System operational enhancements include the following: I Automatic selection of an SA button when Conference is invoked (Hybrid/PBX mode). I Prompting through Conference feature on MLX display telephones. I Relocation of the More prompt on the MLX-20L display. I Display of the number saved on a programmed Last Number Dial or Saved Number Dial button when the button is inspected. SPM 0 SPM enhancements include operation in English, French, or Spanish, faster backup and restore, and automatic onscreen display of reports as they are created, with a Browse capability for reading the reports. Equipment 0 Additional equipment includes the 8102 and 8110 analog telephones, four headsets, two headset amplifiers, and a transparent protective cover for the MLX-10 and MLX-10D telephones. The 8102 and 8110 telephones are also compatible with Release 1.0. PF Registration 0 PF registration number AS5USA-65646-PF-E is assigned by the FCC for operating the MERLIN LEGEND Communications System in Hybrid/PBX mode in the United States. (The PF registration is also applicable to Release 1.0 systems.)

Feature Reference 555-670-110 Issue 1 April 1999 Prior Releases: Features and Enhancements lii Release 1.1 Enhancements (October 1992)

liii Intended Audience MERLIN LEGEND Communications System Release 7.0 Feature Reference 555-670-110 Issue 1 April 1999 About This Guide 0 The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage, Direct Voice Mail, and Tandem Switching. Data features allow both voice and data to be transmitted over the same system wiring. Intended Audience 0 This book provides detailed information about system features, extension features, and system applications in Release 7.0 of the MERLIN LEGEND Communications System. It is intended as a reference for anyone needing such information, including support personnel, sales representatives, system managers, and account executives. It is also intended for technicians who are responsible for system installation, maintenance, and troubleshooting. How to Use This Guide 0 The section entitled ‘‘Index of Feature Names’’ on page 2 is provided to help you to find the appropriate feature name for the function that you want described. You can then quickly find the description of the feature or features using the page numbers provided. If you do not know the name of a feature that interests you, the ‘‘Index of Features by Activity’’ on page 14 provides a list of functions and the features that provide them, along with the page numbers where you can find descriptions. Each entry in the guide explains a feature or set of features in great detail.

Feature Reference 555-670-110 Issue 1 April 1999 About This Guide liv How to Use This Guide “At a Glance,” a boxed table at the beginning of each feature description, summarizes, as applicable, the following aspects of the feature or feature group: I Users Affected. Shows what category of users is affected by a feature. For example, “Auto Dial” lists telephone users and Direct-Line Console (DLC) operators as those affected by the feature. (From this you can conclude that Queued Call Console (QCC) operators cannot use Auto Dial.) I Reports Affected. Cites the Station Message Detail Recording (SMDR) reports in which you can find information relating to the feature. I Modes. Lists the system operating mode or modes in which the feature is used. I Telephones. Tells you which telephones support the feature. I Programming Code(s). As appropriate, lists the programming code(s) used to program the feature on a button or to turn it on or off. I Feature Code(s). Lists the feature code(s) you can use to activate the feature or turn it off. I MLX Display Label(s). Lists the name as it appears on the MLX-20L® and/ or other MLX telephones. I System Programming. If applicable, summarizes the system programming procedure(s) that control the feature. I Maximum(s). If applicable, tells you what maximum numbers apply to the feature. I Factory Setting(s). Shows you the default programming, that is, how the system sets the feature when no one programs it. Following each “At a Glance” table is a full description of the feature or feature group, telling you how it works for those who have different types of equipment or programmed positions. Following the description, feature entries include (as applicable) each of these sections: I Considerations and Constraints. An explanation of exceptions and unusual conditions pertaining to the feature. This section can help you troubleshoot a problem with the feature. I Mode Differences. An explanation of variations in the use of the feature in the different modes supported by the system. I Telephone Differences. An explanation of variations in the use of the feature with different telephones. I Feature Interactions. A list of issues and considerations to be aware of when using another feature in conjunction with the main feature described. The list is arranged alphabetically by feature.

Feature Reference 555-670-110 Issue 1 April 1999 About This Guide lv Terms and Conventions Used ‘‘Related Documents’’ on page lviii provides a complete list of system documentation together with ordering information. In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1-800-628-2888 (consultation charges may apply), or contact your Lucent Technologies representative if you need assistance when installing, programming, or using your system. Outside the USA, if you need assistance when installing, programming, or using your system, contact your Lucent Technologies authorized representative. Terms and Conventions Used 0 The terms described here are used in preference to other, equally acceptable terms for describing communications systems. Lines, Trunks, and Facilities 0 Facility is a general term that designates a communications path between a telephone system and the telephone company central office. Technically, a trunk connects a switch to a switch—for example, the MERLIN LEGEND Communications System to the central office. Technically, a line is a loop-start facility or a communications path that does not connect switches—for example, an intercom line or a Centrex line. In actual usage, however, the terms line and trunk are often applied interchangeably. In this guide, we use line/trunk and lines/ trunks to refer to facilities in general. Specifically, we refer to digital facilities. We also use specific terms such as personal line, ground-start trunk, Direct Inward Dialing (DID) trunk, and so on. When you talk to personnel at your local telephone company central office, ask them which terms they use for the specific facilities they connect to your system. Some older terms have been replaced with newer terms, as follows: Old Term New Term trunk module line/trunk module trunk jack line/trunk jack station extension station jack extension jack analog data station modem data workstation digital data station terminal adapter workstation 7500B data station ISDN terminal adapter data workstation

Feature Reference 555-670-110 Issue 1 April 1999 About This Guide lvi Terms and Conventions Used Typographical Conventions 0 Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: analog voice and analog data station analog voice and modem data workstation digital voice and analog data station MLX voice and modem data workstation analog data-only station modem data-only workstation digital data-only station terminal adapter data-only workstation 7500B data-only station ISDN terminal adapter data-only workstation digital voice and digital data station MLX voice and terminal adapter workstation MLX voice and 7500B data station MLX voice and ISDN terminal adapter data workstation Convention Example Italics or bold indicate emphasis. It is very important that you follow these steps. WARNING: Do not remove modules from the carrier without following proper procedures. Italics also set off special terms. The part of the headset that fits over one or both ears is called a headpiece. Plain constant-width type indicates text that appears on the telephone display or PC screen, as well as characters you dial at the telephone or type at the PC. Choose Ext Prog from the display screen. To activate Call Waiting, dial *11. Old Term New Term

Feature Reference 555-670-110 Issue 1 April 1999 About This Guide lvii Security Product Safety Advisories 0 Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word CAUTION or WARNING. ! WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided. ! CAUTION: Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided. Security 0 Certain features of the system can be protected by passwords to prevent unauthorized users from abusing the system. You should assign passwords wherever possible and limit distribution of such passwords to three or fewer people. Nondisplaying authorization codes and telephone numbers provide another layer of security. For more information, see Appendix A, ‘‘Customer Support Information.” Throughout this guide, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words SECURITY ALERT. ! SECURITY ALERT: Security Alert indicates the presence of a toll fraud security hazard. Toll fraud is the unauthorized use of your telecommunications system, or use by an unauthorized party (e.g., persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf). Be sure to read ‘‘Your Responsibility for Your System’s Security’’ on the inside front cover of this guide and ‘‘Security of Your System: Preventing Toll Fraud’’ in Appendix A, ‘‘Customer Support Information.”

Feature Reference 555-670-110 Issue 1 April 1999 About This Guide lviii Related Documents Related Documents 0 The documents listed in the following table are part of the MERLIN LEGEND documentation set. Within the continental United States, contact the Lucent Technologies BCS Publications Center by calling 1-800-457-1235. Document No. Title System Documents: 555-670-100 Customer Documentation Package: Consists of paper versions of the System Manager’s Quick Reference, the Feature Reference, and System Programming 555-670-110 Feature Reference 555-670-111 System Programming 555-670-112 System Planning 555-670-113 System Planning Forms 555-670-116 Pocket Reference 555-670-119 System Manager’s Quick Reference 555-661-150 Network Reference 555-670-800 Customer Reference CD-ROM: Consists of the System Manager’s Quick Reference, the Feature Reference, System Programming, and the Network Reference Telephone User Support: 555-660-122 MLX Display Telephone User’s Guide 555-630-150 MLX- 5D, MLX-10D and MLX-10DP Display Telephone Tray Cards (5 cards) 555-630-152 MLX-28D and MLX-20L Telephone Tray Cards (5 cards) 555-660-124 MLX-5® and MLX-10® Nondisplay Telephone User’s Guide 555-630-151 MLX-5 and MLX-10 Nondisplay Telephone Tray Cards (6 cards) 555-630-155 MLX-16DP Display Telephone Tray Cards (5 cards) 555-660-120 Analog Multiline Telephones User’s Guide 555-670-122 MLS and ETR Telephone Tray Cards 555-660-126 Single-Line Telephones User’s Guide

Feature Reference 555-670-110 Issue 1 April 1999 About This Guide lix How to Comment on This Guide How to Comment on This Guide 0 We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to: Documentation Manager Lucent Technologies 211 Mount Airy Road, Room 2W-330 Basking Ridge, NJ 07920 555-660-138 MDC and MDW Telephones User’s Guide System Operator Support: 555-660-134 MLX Direct-LIne Consoles Operator’s Guide 555-660-132 Analog Direct-Line Consoles Operator’s Guide 555-660-136 MLX Queued Call Console Operator’s Guide Miscellaneous User Support: 555-661-130 Calling Group Supervisor and Service Observer User Guide 555-650-105 Data and Video Reference Documentation for Qualified Technicians: 555-670- 140ADD Installation, SPM, Maintenance and Troubleshooting Supplement Toll Fraud Security: 555-025-600 BCS Products Security Handbook Document No. Title

Feature Reference 555-670-110 Issue 1 April 1999 About This Guide lx How to Comment on This Guide

Feature Reference 555-670-110 Issue 1 April 1999 Features Overview This guide provides both summary and detailed information about the features of the MERLIN LEGEND Communications System. For each feature, the following types of information are provided, as applicable: I At a Glance. Summary information about the feature, including users affected, telephones supported, programming codes, and factory settings. I Description. A detailed description of the functions/uses of the feature. I Considerations and Constraints. An explanation of exceptions and unusual conditions pertaining to the feature. I Mode Differences. An explanation of variations in the use of the feature in the different modes supported by the communications system. I Telephone Differences. An explanation of variations in the use of the feature with different telephones. I Feature Interactions. A list of issues and considerations that you should know about when using one feature in conjunction with another. For easy reference, features are covered in alphabetical order. The ‘‘Index of Feature Names,’’ which follows, shows where information can be found about features and other system components that may have been renamed or reorganized in this release of the communications system and related products. The ‘‘Index of Features by Activity’’ section, beginning on page 14, presents tables listing features according to tasks typically performed with the system. Use these, or the index at the back of the book, when you are not sure which entry you should consult.

Feature Reference 555-670-110 Issue 1 April 1999 Features 2 Index of Feature Names Index of Feature Names Feature Name... See... Page #... # 2B Data Digital Data Calls. See also Data/Video Reference 223 A Administration Programming See also System Programming 557 Alarm Alarm 37 Alarm Clock Alarm Clock 40 Allowed Lists Allowed/Disallowed Lists Night Service 42 458 Area Code Tables Automatic Route Selection 77 Attendant Barge-In Barge-In 95 Attendant DSS Direct Station Selector 240 Attendant Message Waiting Messaging 429 Attendant Console—Display Display 271 Attendant Console—Switched Loop Queued Call Console 565 Authorization Code Authorization Code 49 Auto Answer—All Auto Answer All 56 Auto Answer—Intercom Auto Answer Intercom 59 Auto Dial Auto Dial 62 Auto intercom Auto Answer Intercom 59 Auto Login/Logout (Calling Group) Group Calling Extension Status 350 317 Automatic Answer (Data Management) Auto Answer All 56 Automatic Callback Callback Remote Access 116 602 Automatic Completion Transfer 723 Automatic Extended Call Completion Queued Call Console 565 Automatic Hold or Release Queued Call Console Hold 565 395 Automatic Line Selection Automatic Line Selection and Ringing/Idle Line Preference 69 Automatic Maintenance Busy Automatic Maintenance Busy 75 Automatic Route Selection (ARS) Automatic Route Selection 77

Feature Reference 555-670-110 Issue 1 April 1999 Features 3 Index of Feature Names Automatic Route Selection (ARS) over Private Networks Automatic Route Selection and Tandem Switching See also Network Reference 77 699 Autoqueuing Callback Remote Access 116 602 B Barge-In Barge-In 95 Barrier Codes Remote Access 602 Basic Rate Interface Basic Rate Interface See also Data/Video Reference 99 Behind Switch Operation Recall/Timed Flash Centrex Operation 590 145 Bridging of Station Lines on Multiline Telephones Personal Lines, System Access/Intercom Buttons 484, 673 C Call Accounting System (CAS) Appendix I 17 Call Accounting Terminal (CAT) Appendix I 20 Call-by-Call Services Table Primary Rate Interface (PRI) and T1 See also Data/Video Reference 509 Call Completion Transfer, One-Touch 723 Call Coverage Coverage 170 Call Forward(ing)/Follow me Forward and Follow Me 326 Call Park Park 479 Call Pickup Pickup 494 Call Pickup—Directed Pickup 494 Call Pickup—Group Pickup 494 Call Records Station Messaging Detail Recording (SMDR) 655 Call Restrictions Calling Restrictions 132 Call Waiting Call Waiting 110 Callback Callback 116 Callback Queuing Callback 116 Caller ID Caller ID 125 Calling Group Group Calling 350 Calls-in-Queue Alarm Group Calling Queued Call Console 350 565 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 4 Index of Feature Names Camp-On Camp-On -140 Cancel Delivered Message Messaging 429 CAT (Call Accounting Terminal) Appendix I 20 Centralized Telephone Programming Programming See also System Programming 557 Centralized Voice Messaging Centralized Voice Messaging See also Network Reference 144 Centrex Centrex Operation 145 Centrex Transfer via Remote Call Forwarding Forward and Follow Me 326 Class of Restriction Remote Access 602 Computer Telephony Integration CTI Link 208 Conference Conference 158 Consultation Transfer Transfer 723 CONVERSANT® Appendix I 32 Coverage Delay Interval Coverage 170 Coverage Group Coverage 170 Coverage Inhibit Coverage 170 Coverage On/Off Coverage 170 Coverage Coverage 170 D Data Hunt Groups See Data/Video Reference Data Privacy Privacy See also Data/Video Reference 553 Data Status See Data/Video Reference Data Transmission Speed See Data/Video Reference Default Local and Toll Tables Automatic Route Selection 77 Delay Announcement Group Calling 350 Delay Ring Ringing Options 618 Delete Message Messaging 429 Deliver Message Messaging 429 Dial by Name (Display Feature) Directories 263 Dial Plan System Renumbering 685 Dial Plan: Non-Local Uniform Dial Plan (UDP) Features See also Network Reference 741 Dialed Number Display 271 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 5 Index of Feature Names Digital Data Ports Digital Data Calls See also Data/Video Reference 223 Dial-Plan Routing Table Primary Rate Interface (PRI) and T1 See also Data/Video Reference 509 Dial Tone Inside Dial Tone 409 Digits in Extension System Renumbering 685 Direct Dept. Calling (Hunting, Hunt Groups) Group Calling 350 Direct Facility Termination (DFT) Personal Lines 484 Direct Group Calling (DGC) Group Calling 350 Direct Inward System Access (DISA) Remote Access 602 Direct-Line Console Direct-Line Console 231 Direct Pool Termination (DPT) Pools 500 Direct Station Selector Direct Station Selector 240 Direct Voice Mail Direct Voice Mail 260 Directory Built into PBX Directories 263 Directory of System Speed Dial Numbers Speed Dial 648 Directory of Extension Numbers Directories 263 Disallowed Lists Allowed/Disallowed Lists 42 Display Display 271 Display Preference Display 271 Display of Name Associated with Station Labeling 413 Display Prompting Display 271 Distinctive Ringing Ringing Options 618 Do Not Disturb Do Not Disturb 311 Drop Conference 158 E Executive Barge-In Barge-In 95 Extended Call Completion Queued Call Console 565 Extended Station Status Extension Status 317 Extension Auto Dial Auto Dial 62 Extension Directory Directories 263 Extension Pickup Pickup 494 Extension Programming Programming 557 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 6 Index of Feature Names Extension Status Extension Status Group Calling 317 350 F Facility Alpha/Number for Incoming Calls Labeling 413 Facility Restriction Levels (FRLs) Automatic Route Selection, Uniform Dial Plan (UDP) Features See also Network Reference 77, 741 Fax Extension Fax Extension 322 Fax Message Waiting Messaging 429 Feature feedback Display 271 Flexible Numbering System Renumbering 685 Follow Me Forward and Follow Me 326 Forced Account Code Entry Account Code Entry/Forced Account Code Entry 30 Forward Forward and Follow Me 326 G General Pickup Pickup 494 Group Assignment Night Service 458 Group Call Pickup Pickup 494 Group Calling Group Calling, Extension Status 350, 317 Group Coverage Coverage 170 Group Paging (Speakerphone) Paging 470 Group Pickup Pickup 494 H Hands-Free Answer on Intercom (HFAI) Auto Answer Intercom 59 Hands-Free Unit Auto Answer Intercom 59 Handset Mute Headset Options 388 Headset Auto Answer Headset Options 388 Headset Disconnect Headset Options 388 Headset/Handset Mute Headset Options 388 Headset Hang Up Headset Options 388 Headset Operation Headset Options 388 Headset Options Headset Options 388 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 7 Index of Feature Names Headset Status Headset Options Queued Call Console 388 565 Hold Hold 395 Hold Reminder Station Display 271 Hold Return Queued Call Console 565 Hotel mode Extension Status 317 HotLine HotLine 404 Hunt Groups Group Calling 350 Hunt Type Group Calling (page 350) I ICOM buttons System Access/Intercom Buttons 673 Identification of Stations Being Covered on Covering Party’s Display Display 271 Idle Line Preference Automatic Line Selection and Ringing/Idle Line Preference 69 Immediate Ring Ringing Options 618 Incoming Call Line Identification (ICLID) Caller ID 125 Individual Coverage Coverage 170 Individual Paging Paging 470 Individual Pickup Pickup 494 Inside Auto Dial Auto Dial 62 Inside Dial Tone Inside Dial Tone 409 Inspect Inspect 410 Inspect Screen Display 271 Intercom (ICOM) Buttons System Access/Intercom Buttons 673 Intercom Dialing System Access/Intercom Buttons 673 Intercom Dialing over Private Networks Uniform Dial Plan (UDP) Features See also Network Reference 741 Intuity™ Appendix I 31 Intuity CONVERSANT Appendix I 32 ISDN/BRI Interface Basic Rate Interface. See also Data/Video Reference. 99 ISDN/PRI Interface Primary Rate Interface (PRI) and T1 See also Data/Video Reference 509 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 8 Index of Feature Names ISDN Terminal Adapter Digital Data Calls Appendix I See also Data/Video Reference 223 41 L Labeling Labeling 413 Last Number Dial Last Number Dial 423 Last Number Redial Last Number Dial 423 Leave Message Messaging 429 Leave Word Calling Messaging 429 Line Pickup Pickup 494 Line Request Line Request 427 Line/trunk Pool Button Access Pools 500 Line/trunk Queuing Callback 116 Loudspeaker Paging Paging 470 LS-ID Delay Option Caller ID 125 M Maintenance Alarm Alarm 37 Maintenance Busy Automatic Maintenance Busy 75 Manual Signaling Signal/Notify 645 Menu-Based Feature Activation Display 271 Menu-Based Station Programming Programming 557 MERLIN II System Display Console Direct-Line Console Direct Station Selector 231 240 MERLIN LEGEND Mail Appendix I 10 MERLIN LEGEND Reporter Appendix I 23 Message (Fax) Messaging 429 Message Center Operation Queued Call Console 565 Message Indicator Messaging 429 Message Status (Operator) Messaging 429 Message Waiting Receiver Group Calling Messaging 350 429 Messaging Messaging 429 Microphone Disable Microphone Disable 444 Missed Reminder Reminder Service 598 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 9 Index of Feature Names Modem Pooling See MERLIN LEGEND Communications System Modem Pooling, Application Note Multi-Function Module Multi-Function Module 446 Music-On-Hold Music-On-Hold 454 Mute Microphone Disable 444 Mute, Headset/Handset Headset Options 388 N N11 Table Automatic Route Selection 77 Name/Number of Internal Caller Display 271 Networked Systems Uniform Dial Plan (UDP) Features See also Network Reference 741 Next Message Messaging 429 Night Service Night Service 458 No Ring Option Ringing Options 618 Notify Signal/Notify 645 Numbering Plan System Renumbering 685 O On- or Off-Hook Queuing Callback 116 One-Touch Hold Transfer 723 One-Touch Transfer Transfer 723 Operator Automatic Hold Hold 395 Operator Hold Timer Hold 395 Originate Only System Access/Intercom Buttons 673 Outside Auto Dial Auto Dial 62 Outward Restriction Calling Restrictions Night Service 132 458 P Page All Paging 470 Paging Paging 470 Park Park 479 PassageWay® Direct Connection Solution Appendix I 5 PassageWay Telephony Services CTI Link See also PassageWay Telephony Services Network Manager’s Guide 208 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 10 Index of Feature Names Patterns Automatic Route Selection 77 Personal Directory Directories 263 Personal Speed Dial Speed Dial 648 Personalized Ring Ringing Options 618 Pickup Pickup 494 Pickup, Call Waiting Call Waiting 110 Pool Dial-Out Code Restriction Calling Restrictions 132 Pool Routing Automatic Route Selection 77 Pool Routing: Private Network Trunks Uniform Dial Plan (UDP) Features 741 Pools Pools 500 Position Busy Backup Queued Call Console 565 Posted Messages Messaging 429 PRI Primary Rate Interface (PRI) and T1 See also Data/Video Reference 509 Primary Coverage Coverage 170 Primary Rate Interface (PRI) Primary Rate Interface (PRI) and T1 See also Data/Video Reference 509 Prime Line Centrex Operation 145 Principal User Personal Lines System Access/Intercom Buttons 484 673 Printer Station Message Detail Recording (SMDR) 655 Priority Call Ringing Ringing Options 618 Privacy Privacy 553 Programming Programming 557 Q Queue Priority Queued Call Console 565 Queued Call Console (QCC) Queued Call Console 565 R Recall Recall/Timed Flash 590 Reminder Service Reminder Service 598 Remote Access Remote Access 602 Remote Administration See System Programming Remote Call Forwarding Forward and Follow Me 326 Remote Programming See System Programming Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 11 Index of Feature Names Restrictions Calling Restrictions 132 Retrieve Message Messaging 429 Return Call Messaging 429 Return Ring Interval Queued Call Console 565 Ring Buttons System Access/Intercom Buttons 673 Ring Timing Options Ringing Options 618 Ringback (Transfer Audible) Transfer 723 Ringing/Idle Line Preference Automatic Line Selection and Ringing/Idle Line Preference 69 Ringing Options Ringing Options 618 Rotary Signaling Touch-Tone or Rotary Signaling 716 Routes per Pattern Automatic Route Selection 77 Routing by Dial Plan Primary Rate Interface (PRI) and T1 509 S SA Buttons System Access/Intercom Buttons 673 Saved Number Dial Saved Number Dial 626 Scroll Messaging 429 Second Dial Tone Timer Second Dial Tone Timer 630 Selective Callback Callback 116 Secondary Coverage Coverage 170 Send All Calls Do Not Disturb 311 Send/Remove Message Messaging 429 Send Ring Ringing Options 618 Service Observing Service Observing 632 Set Up Space System Renumbering 685 Shared System Access System Access/Intercom Buttons 673 Signaling Signal/Notify 645 Six-Digit Screening Automatic Route Selection 77 SMDR Station Message Detail Recording (SMDR) 655 Speakerphone Paging Paging 470 Special Numbers Pattern Automatic Route Selection 77 Special Services Selection Table Primary Rate Interface (PRI) and T1 509 Speed Dial Auto Dial Directories Speed Dial 62 263 648 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 12 Index of Feature Names SPM Programming See also System Programming 557 Station Conference—External Parties Conference 158 Station Conference—Total Parties Conference 158 Station DSS Auto Dial Direct Station Selector 240 Station Lines System Access/Intercom Buttons 673 Station Message Detail Recording Station Message Detail Recording (SMDR) 655 Station Programming Programming 557 Station-to-Station Messaging Messaging Signal/Notify 429 645 Supplemental Alert Adapter Multi-Function Module 446 Switched 56 Primary Rate Interface (PRI) and T1 See also Data/Video Reference 509 Switchhook (Flash) Recall/Timed Flash 590 Switched Loop Console Queued Call Console 565 Switch Identifiers for Non-Local Networked Systems Tandem Switching See also Network Reference 699 System Access Buttons System Access/Intercom Buttons 673 System Directory Directories 263 System Numbering, Non-Local Extensions Uniform Dial Plan (UDP) Features 741 System Renumbering System Renumbering 685 System Programming Programming See also System Programming 557 System Speed Dial Speed Dial 648 System Programming and Maintenance Programming See also System Programming 557 T T1 Interface (DS1) Primary Rate Interface (PRI) and T1 See also Data/Video Reference 509 Tandem Switching Tandem Switching 699 Three-Digit Numbering System Renumbering 685 Time-Day-Date (Display) Display 271 Timed Flash Recall/Timed Flash 590 Time of Day Routing Automatic Route Selection 77 Timer Timer 712 Toll Restriction Calling Restrictions 132 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 13 Index of Feature Names Toll Type Toll Type 714 Touch-Tone Receivers (TTRs) Touch-Tone or Rotary Signaling 716 Touch-Tone Signaling Touch-Tone or Rotary Signaling 716 Transfer Transfer 723 Transfer Audible Transfer 723 Transfer Return Identification Display 271 Transfer Return Interval Transfer 723 Trunk Pools Pools 500 Trunk-to-Trunk Transfer Transfer 723 TTRs Touch-Tone or Rotary Signaling 716 Two-Digit Numbering System Renumbering 685 U UDC/DDC Group Calling 350 UDP Features Uniform Dial Plan (UDP) Features 741 Unrestricted Restriction Calling Restrictions 132 V Videoconferencing Digital Data Calls Appendix I See also Data/Video Reference 223 34 Voice Messaging Interface (VMI) Ports Group Calling 350 Voice Announce Paging 470 Voice Announce Disable Voice Announce 757 Voice Announce Inside Calls Paging System Access/Intercom Buttons 470 673 Voice Announce on Busy Stations Voice Announce 757 Voice-Announced Transfer Transfer 723 Voice Buttons System Access/Intercom Buttons 673 Voice Mail Message Waiting Messaging 429 Voice Mail Systems Appendix I 6 Voice Messaging Systems Appendix I 6 Feature Name... See... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 14 Index of Features by Activity Index of Features by Activity The tables in this section index system features according to the activities that people typically perform. Operator features are not covered exhaustively here because they are described in detail in the entries: ‘‘Direct-Line Console’’ on page 231, ‘‘Direct Station Selector’’ on page 240, and ‘‘Queued Call Console (QCC)’’ on page 565. This index lists features according to the following categories: I Basic Calling and Answering Features — Answering calls — Conferencing and joining calls — Dialing — Paging — Putting a call on hold — Using the system from an outside telephone I Call Coverage Features — Covering calls — Having your calls covered I Timekeeping Features I Calling Privileges and Restrictions Features — Preventing people from making calls — Allowing calls — Other calling privileges I Messaging Features — Leaving messages — Receiving messages — Controlling messaging I System Manager Features — Customizing your system — Managing directories — Monitoring messages — Obtaining reports — Allocating lines and trunks — Assisting operators — Troubleshooting I Telephone Customizing Features

Feature Reference 555-670-110 Issue 1 April 1999 Features 15 Index of Features by Activity Basic Calling and Answering Features Activity... For... Feature Name... Page #... Answering calls: And seeing who is calling you from another extension Display telephones Display 271 And seeing who is calling you from an extension on a remote networked system (Hybrid/PBX mode) MLX display telephones Release 6.0 and later Display 271 And seeing who is calling you from outside MLX display telephones Display, Caller ID Primary Rate Interface 271 125 509 And identifying the type of call according to the ring All Ringing Options 618 And transferring to another extension All Transfer 723 And transferring to an outside number All except single- line Transfer 723 And transferring to a non-local extension (Hybrid/PBX mode) All Uniform Dial Plan (UDP) Features 741 At another extension All Pickup 494 At a line not on your telephone All Pickup 494 At a line you share with others All System Access/ Intercom Buttons Personal Lines Centrex Operation 673 484 145 For another person or group of people All Coverage Personal Lines System Access/ Intercom Buttons Forward/Follow Me Queued Call Console Direct-Line Console Group Calling 170 484 673 326 565 231 350 If you are a calling supervisor for people answering calls DLC and QCC operators only Direct-Line Console Queued Call Console Direct Station Selector Group Calling Extension Status 231 565 240 350 317

Feature Reference 555-670-110 Issue 1 April 1999 Features 16 Index of Features by Activity If you are an operator DLC and QCC operators only Direct-Line Console Queued Call Console Direct Station Selector 231 565 240 If you are part of a group All Group Calling, Extension Status 350 317 Waiting for you, after you hear call-waiting tone All Call Waiting 110 That come to your extension while you are at another extension All Forward/Follow Me 326 And then disconnect, without using the handset or Speaker button All Recall/Timed Flash 590 Using a Hands-Free Unit, without lifting the handset Analog multiline with no speaker Auto Answer Intercom 59 Using a headset MLX Headset Options 388 Using a modem, fax machine, or headset Analog multiline Auto Answer All 56 Conferencing and joining calls: Conferencing inside and outside parties where the inside parties do not share a line All Conference 158 Joining calls of inside parties who share a line All System Access/ Intercom Buttons Personal Lines Centrex Operation 673 484 145 Preventing others from joining your calls All except QCC Privacy 553 Joining a caller and the extension he or she wants to reach All except operators Transfer 723 Dialing: An inside call All System Access/ Intercom Buttons Centrex Operation 673 145 An inside call to an extension on a networked system (Hybrid/PBX mode) All, Release 6.0 and later systems Uniform Dial Plan (UDP) Features 741 Basic Calling and Answering Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 17 Index of Features by Activity An outside call All System Access/ Intercom Buttons Pools Personal Lines Centrex Operation 673 500 484 145 An inside or outside number with one touch All except single-line and QCC Auto Dial 62 An inside or outside number with one touch Operators with MLX telephones or System Display Consoles only Direct Station Selector 240 An inside or outside number by lifting the handset of a single-line telephone Single-line only (Release 5.0 and later systems) HotLine 404 A call from another extension, using your own calling privileges All Authorization Code 49 An inside call to anyone in a group of people All Group Calling 350 An Account Code, for billing to a project or client, during or before a call All Account Code Entry/ Forced Account Code Entry 30 By entering a 3-digit code for a party that people in your company call often All Speed Dial 648 By entering a 2-digit code for a party you call often (telephones with 10 or fewer buttons) All Speed Dial 648 By selecting a name from the display All Directories 263 A person who has left a message on your display, with one touch Display telephones only Messaging 429 Outside of normal office hours All Night Service 458 A number you dialed before All except QCC Last Number Dial Saved Number Dial 423 626 A busy extension to reach it when it is available All except QCC Callback Camp-On 116 140 Basic Calling and Answering Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 18 Index of Features by Activity A busy line to have your call placed when the line is available All except QCC (and single-line and cordless or wireless, for Line Request) Callback Line Request 116 427 When you want to interrupt a call at a busy extension or one with Do Not Disturb on Operators only Barge-In 95 Using a special long-distance service to which your company subscribes, such as MEGACOM® WATS System managers (to set up) Primary Rate Interface Pools Automatic Route Selection 509 500 77 Using a line/trunk that originates at another system in your private network System managers (to set up); Release 6.0 and later Tandem Switching Automatic Route Selection 699 77 A voice mail box All Direct Voice Mail 260 Change the Extension Directory to accommodate new or changed extensions System managers only Labeling 413 Change the System Directory to accommodate business needs System managers only Labeling 413 Paging: One person at your company who has a speakerphone and is not a QCC operator or at a single-line telephone All System Access/ Intercom Buttons 673 Several people at your company who have speakerphones and are not QCC operators or at single-line telephones All Paging Pickup 470 494 All the people at your company who have speakerphones and are not QCC operators or at single-line telephones All Paging Pickup 470 494 Over your company’s loudspeaker system All Paging Pickup 470 494 Prevent or allow voice-announced calls from coming in over your speakerphone Analog multiline and MLX Voice Announce 757 Basic Calling and Answering Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 19 Index of Features by Activity Putting a call on hold: At your own extension, so that you can pick it up All except single-line Hold 395 At your own extension, so that you can pick it up Single-line Recall/Timed Flash 590 At your own extension, so that you or someone who shares a line can pick it up All Hold System Access/ Intercom Buttons Personal Lines Centrex Operation 395 673 484 145 At your own extension, automatically in order to transfer an outside call to another extension with a shared line or button All Transfer 723 At your own extension, so that anyone can pick it up after you page them All except QCC Park 479 At one of several reserved extensions, so that anyone can pick it up after you page them Operators only Park 479 Automatically DLC operators only Hold Direct-Line Console 395 231 Using the system from an outside telephone: To gain access to the system as if you were on an inside extension N/A Remote Access 602 To receive calls that come to your system extension N/A Forward/Follow Me 326 Basic Calling and Answering Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 20 Index of Features by Activity Call Coverage Features Activity... For... Feature Name... Page #... Covering calls: As an operator DLC and QCC operators only Direct-Line Console Queued Call Console Direct Station Selector 231 565 240 As a calling supervisor for people covering calls DLC and QCC operators only Direct-Line Console Queued Call Console Direct Station Selector Group Calling Extension Status 231 565 240 350 317 As a member of a group All Group Calling Coverage 350 170 And you want to adjust the ringing at the button where calls come in All except single-line Coverage Ringing Options 170 618 Having your calls covered: By someone who shares a line All System Access/ Intercom Buttons 673 Occasionally All Forward/Follow Me 326 Occasionally, and you wish to change forwarding options from any multiline telephone in the system All; Release 6.0 and later systems Forward/Follow Me Authorization Code 326 49 By voice mail All Coverage 170 Regularly All Coverage 170 And you want to adjust or remove the ringing at the button(s) where covered calls arrive All except single-line Coverage Ringing Options 170 618 At an outside number (for example, your home office) All Forward/Follow Me 326 At a number outside the MERLIN LEGEND Communications System, for calls arriving on Centrex lines All; Release 6.0 and later systems Forward/Follow Me 326

Feature Reference 555-670-110 Issue 1 April 1999 Features 21 Index of Features by Activity Timekeeping Features Activity... For... Feature Name... Page #... To set others’ telephones to ring at a certain time as a reminder DLC operators only Reminder Service 598 To set your own telephone to ring at a certain time as a reminder All Reminder Service 598 To set the alarm clock on your telephone Display telephones only Alarm Clock 40 To set the time at your telephone Display telephones only Alarm Clock 40 To set the timer for calls or other activities Display telephones only Alarm Clock 40 To set the systemwide time System manager only See System Programming Calling Privileges and Restrictions Features Activity... For... Feature Name... Page #... Preventing people from making calls: To your extension All except operator Privacy Do Not Disturb 553 311 To your extension when your telephone is too busy to take any more calls or you must be away from your telephone QCC only Queued Call Console 565 To outside numbers System manager only Calling Restrictions Toll Type 132 714 To toll numbers System manager only Calling Restrictions Automatic Route Selection Pools Toll Type 132 77 500 714 To certain numbers or area codes System manager only Allowed/Disallowed Lists 42 Outside of normal business hours System manager only Night Service 458

Feature Reference 555-670-110 Issue 1 April 1999 Features 22 Index of Features by Activity On certain outside lines in a Hybrid/PBX system System manager only Automatic Route Selection Pools Toll Type 77 500 714 Allowing calls: To certain numbers or area codes System manager only Allowed/Disallowed Lists Speed Dial (System Speed Dial) 42 648 Outside of normal business hours System manager only Night Service 458 Other calling privileges: To use your own calling privileges at others’ extensions All Authorization Code 49 To enter your password for off-hours calls All Night Service 458 Messaging Activity... For... Feature Name... Page #... Leaving messages: Turn an extension’s Message light on or off to indicate that you have a message for the party Operators only Messaging (Send/Remove Message) 429 Call and let a co-worker with a display telephone know that you have called All Messaging (Leave Message) 429 Let a co-worker with a display telephone know that you wish to speak with him or her, without calling All except QCC Messaging (Leave Message) Signal/Notify 429 645 Let a co-worker with a multiline telephone know that you wish to speak with him or her, without calling All except QCC Signal/Notify 645 Post a specific message (such as, OUT TO LUNCH) for co-workers who have display telephones All except single-line Messaging (Posted Messages) 429 Calling Privileges and Restrictions Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 23 Index of Features by Activity Cancel a message left for a co-worker who has a display telephone All Messaging (Leave Message) 429 Receiving messages: Read messages Display telephones only Messaging 429 Turn off Message light All Messaging 429 Delete messages Display telephones only Messaging 429 Return a call from a co-worker who has left a message Display telephones only Messaging 429 Controlling messaging: Change the posted messages that users can choose from System manager only Labeling 413 Change the extension information that appears on display telephones that have messages System manager only Labeling 413 Set up voice messaging system to take calls System manager only Group Calling 350 Set up extensions to receive messages from a fax machine that has a delivery for them System manager only Messaging 429 Set up calling groups to receive messages from co-workers System manager only Messaging 429 System Manager Features Activity... For... Feature Name... Page #... Customizing your system: Set up account codes so that calls can be billed or tracked to a specific client or project N/A Account Code Entry/ Forced Account Code Entry 30 Messaging — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 24 Index of Features by Activity Set up which line is selected when a user lifts the handset or presses the Speaker button All telephones Automatic Line Selection and Ringing/Idle Line Preference 69 Change extension numbers for extensions, adjuncts, lines, telephones, ranges of extensions on a DSS, ARS, calling groups, Idle Line Access, Listed Directory Number (LDN), paging groups, park zones, Pools, or Remote Access All System Renumbering 685 Add or change ranges of non-local dial plan extension numbers so that local users can dial them as if they were connected to the local system All, Release 6.0 and later systems Uniform Dial Plan (UDP) Features 741 Change the overall system numbering plan; for example, change to 2-, 3-, or a variable number of digits for extension numbers All System Renumbering 685 Modify the line buttons (SA or ICOM) available on a user’s telephone: change, add, or delete All except single-line System Access/ Intercom Buttons 673 Set up a single-line telephone so that it dials a specific inside extension or outside number as soon as someone lifts the handset For single-line only (Release 5.0 and later) HotLine Speed Dial 404 648 Adjust the ringing at an extension, including one with a single-line telephone or Multi-Function Module (MFM) For single-line/ MFM Ringing Options, Coverage 618, 170 Set up special telephones to be used for incoming and outgoing calls during a commercial power failure N/A Power-Failure Transfer 507 Adjust the system dial tone to accommodate a voice messaging system or modem N/A Inside Dial Tone 409 Control what a caller hears while waiting for the system (during transfer, while on hold, or during other operations where the caller must wait) N/A Music-On-Hold 454 Set up an adapter connected to an MLX extension to support a fax machine, modem, or other device N/A Multi-Function Module 446 System Manager Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 25 Index of Features by Activity Change the language (English, French, or Spanish) used in System Programming and Maintenance (SPM) software System manager or programmer Labeling 413 Change the language (English, French, or Spanish) used in Station Message Detail Recording (SMDR) and programming reports N/A Labeling 413 Change the language used (English, French, or Spanish) systemwide or at an extension; this also changes the clock, which is 12-hour for English and 24-hour for French or Spanish MLX display telephones only Language Choice 418 In Hybrid/PBX mode, change the display of caller information for non-local dial plan calls MLX display telephones, Release 6.0 and later Uniform Dial Plan (UDP) Features 741 Set up the Transfer feature for one-touch Transfer or automatic Hold All Transfer 723 Control extensions with software running on an associated worktop PC, on a local area network (LAN) running Novell NetWare® 3.12, 4.1, or 4.11 MLX and analog multiline CTI Link 208 Directories: Change a user’s Personal Directory listings MLX display telephones only Labeling 413 Change the Extension Directory to accommodate new or changed extensions N/A Labeling 413 Change the names listed with System Directory entries to accommodate business needs N/A Labeling 413 Monitoring Messages: Change the posted messages that users can choose from N/A Labeling 413 Change the extension information that appears on display telephones with inside calls and messages N/A Labeling 413 System Manager Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 26 Index of Features by Activity Set up a group of fax machines to take calls N/A Group Calling 350 Set up voice messaging system to take calls N/A Group Calling 350 Obtaining reports: Obtain a report on incoming and outgoing calls, including account codes, if programmed N/A Station Message Detail Recording 655 Get a report on the way the system is programmed N/A Station Message Detail Recording 655 Allocating lines and trunks: In Hybrid/PBX mode, route calls for maximal cost savings, security, and efficiency All ARS 77 In Hybrid/PBX mode, allow non-local users to access PSTN trunks connected to your local system, to save toll costs All; Release 6.0 and later Tandem Switching Remote Access 699 602 In Hybrid/PBX mode, allow local users to access PSTN trunks connected to another system in your network, to save toll costs All; Release 6.0 and later Tandem Switching ARS 699 77 Take an outside line out of service when there is a problem with it N/A Automatic Maintenance Busy 75 In Hybrid/PBX mode, assign lines that can be answered without operator involvement All telephones Personal Lines 484 In Behind Switch mode, allow Conference, Transfer, and Drop buttons to access host features N/A Recall/Timed Flash 590 Assisting Operators: Allow a QCC operator to join callers and extensions more rapidly N/A Queued Call Console 565 Find out about the Alarm button on operator consoles or set up a special light or bell to signal a system problem Operator consoles Alarm 37 Troubleshooting: Prevent DLC operators from accidentally disconnecting callers N/A Hold Direct-Line Console 395 231 System Manager Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 27 Index of Features by Activity Find out what to do when callers on hold are being disconnected N/A Hold 395 Make your system more secure from toll fraud N/A Calling Restrictions Remote Access Forward/Follow Me ARS Group Calling 132 602 326 77 350 Correct problems that users are having with the switchhook, Recall, or Flash button N/A Recall/Timed Flash 590 Join a caller and the extension he or she wants to reach Operator consoles Direct-Line Console Queued Call Console 231 565 Find out about the Alarm button that signals a system problem Operator consoles Alarm 37 Find out about the Alarm button that signals too many calls waiting in line for your attention or your group’s attention Operator consoles Group Calling, Auto Dial 350 62 Activate Night Service for system use outside of normal business hours Operator consoles Night Service 458 Set up the way calls are distributed to calling group members System manager only Group Calling 350 Monitor others’ calls N/A Direct-Line Console Queued Call Console Direct Station Selector, Extension Status Group Calling 231 565 240 317 350 Set up a device to answer calls when a group is unavailable to take them System manager only Group Calling 350 Log a calling group member in or out. Operator consoles Group Calling, Extension Status X 350 317 Control the number of calls that can be waiting in a calling group queue before callers receive a busy signal System manager only, Release 6.0 and later Group Calling 350 Set options that control when calling group calls are sent to a QCC operator or calling group for overflow handling and when a calling group alarm or alert is activated to indicate that too many calls are in queue System manager only Group Calling 350 System Manager Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 28 Index of Features by Activity Log a delay announcement device for a group in or out Operator consoles Group Calling 350 Allow DLC operators to place calls on hold automatically System manager only Hold Direct-Line Console 395 231 Turn an extension’s Message light on or off to indicate that you have a message for the party Operators only Messaging (Send/Remove Message) 429 Customizing Your Telephone Activity... For... Feature Name... Page #... Using the line buttons on your telephone All System Access/ Intercom Buttons Personal Lines Pools Centrex Operation 673 484 500 145 Programming buttons Multiline telephones Programming 557 Changing the ringing sound on your telephone All Ringing Options 618 Changing the number of times calls ring All Ringing Options 618 Using the display to screen incoming calls MLX display telephones only Inspect 410 Seeing what features are programmed on telephone buttons MLX display telephones only Inspect 410 For noisy environments: turning off the microphone at an MLX telephone (except a QCC) so that a user can hear voice announcements but must lift the handset to respond System manager only Microphone Disable 444 System Manager Features — Continued Activity... For... Feature Name... Page #...

Feature Reference 555-670-110 Issue 1 April 1999 Features 29 Abbreviated Ring Abbreviated Ring See ‘‘Ringing Options’’ on page 618.

Feature Reference 555-670-110 Issue 1 April 1999 Features 30 Account Code Entry/Forced Account Code Entry Account Code Entry/Forced Account Code Entry At a Glance Description Use Account Code Entry to enter account codes (developed by accounting or administrative personnel) for outside calls, both incoming and outgoing. These codes appear on Station Message Detail Recording (SMDR) reports, along with other call information, and are used for billing or cost-accounting to identify outgoing calls with a project, client, or department. You can enter an account code before or during a call or not at all. You can also change, correct, or cancel an account code while the call is in progress. Forced Account Code Entry is similar, but it affects only outgoing calls and requires a caller to enter an account code before placing an outside call. You can change or correct an account code while a call is in progress, but you cannot cancel it. To enter, change, or correct an account code during a call, activate the feature and enter the account code. Only the person who enters the account code hears Users Affected Telephone users, operators, data users Reports Affected Extension Directory, Extension Information, SMDR Modes All Telephones All touch-tone telephones Programming Code *82 Feature Code 82 MLX Display Label Account Code [Acct] System Programming Enter extensions required to use account codes before making an outside call: I Extensions→Account Hardware Printer for SMDR Reports, or PC and printer equipped with Lucent Technologies CAS software needed for Account Code Reports Maximum 16 characters (0–9, *) Factory Setting Forced Account Code not assigned to any extensions

Feature Reference 555-670-110 Issue 1 April 1999 Features 31 Account Code Entry/Forced Account Code Entry the tones generated by dialing the account code number. To cancel an account code (when permitted), activate the feature and exit without entering a code. Forced Account Code Entry, when activated for an extension, has the following effects: I If you select an outside line on an SA button (by dialing a dial-out code) or on an ICOM button (by dialing the Idle Line Access code) without entering an account code, the call is blocked. Depending on the type of telephone used, this may be indicated by the programmed Account Code Entry button flashing, the SA button going to the off/idle state, or an intercept tone. I If you try to make an outside call on a personal line or Pool button without entering an account code, there is no dial tone. Considerations and Constraints If SMDR is set to record outgoing calls only, you cannot enter an account code for incoming calls. The system does not validate account codes; it checks only the number of characters entered (maximum of 16) and completion (signaled by dialing # or pressing a programmed Account Code Entry button). Account codes can be no more than 16 characters in length, and only the digits 0–9 and the character * can be used. Forced Account Code Entry allows you to enter account codes for incoming calls, including incoming calls added to a conference call, by using the Account Code Entry feature. Account codes are not mandatory in these situations. (Outgoing, outside calls added to a conference must have an account code.) You cannot change an account code entered from another extension. An incoming caller cannot hear tones as account codes are entered during a call. An Account Code Entry button only activates and completes the account code entry. It does not automatically enter an account code. A separate outside Auto Dial button can be programmed with an account code number. In Release 2.0 and prior systems, a user at an extension programmed with Forced Account Code Entry must enter an account code to use Loudspeaker Paging. In Release 2.1 and later systems, users at extensions programmed with Forced Account Code Entry do not need to enter an account code to use Loudspeaker Paging.

Feature Reference 555-670-110 Issue 1 April 1999 Features 32 Account Code Entry/Forced Account Code Entry Mode Differences Behind Switch Mode In Behind Switch mode, single-line telephones must be programmed through Idle Line Preference to select an SA or ICOM button when the user lifts the handset to make an outgoing call. Telephone Differences Queued Call Consoles To make an outgoing call from a Queued Call Console (QCC), activate Account Code Entry by selecting the feature from the Home screen, or by pressing the Feature button and selecting the Account Code Entry feature from the display. After the account code is dialed, complete the entry by dialing #. Then select a personal line, SA, or Pool button on which to make the call. Normally, you cannot enter account codes when you answer a Group Coverage call at a Group Cover button programmed on a multiline telephone. When the QCC queue is programmed as the receiver for a coverage group, however, Cover buttons are not required and the QCC system operator can enter account codes. Those account codes appear on the SMDR printout. In this case, the Account Code Entry feature must be activated from the display and cannot be activated by dialing the feature code. MLX Telephones You can program account codes individually on outside Auto Dial buttons. You can also program an account code as an entry in the Personal Directory (MLX-20L® telephones). Enter an account code by pressing the Feature button and selecting Account Code from the display. NOTE: Account codes cannot be entered with System Speed Dial or Personal Speed Dial because pressing # to activate speed dial completes account code entry. On MLX display telephones, you can also activate and complete the feature by pressing the Feature button and selecting the feature from the display. Once the entry is complete, select a personal line, SA, or Pool button, lift the handset, and make the call.

Feature Reference 555-670-110 Issue 1 April 1999 Features 33 Account Code Entry/Forced Account Code Entry If Account Code Entry is assigned to a button, the LED flashes when you lift the handset and attempt an outside call. On MLX display telephones, the feature name appears on the display. Enter the account code and press the programmed Account Code Entry button; the green LED goes from flashing to on. Then select the outside line and proceed with the call. ETR, MLS, and Analog Multiline Telephones You can program account codes individually on outside Auto Dial buttons on ETR, MLS, and analog multiline telephones. Activate Account Code Entry by pressing a programmed Account Code Entry button, or by pressing the Feature button and dialing 82. After dialing the account code, complete the entry by pressing a programmed Account Code Entry button or dialing #. If Account Code Entry is assigned to a button, the LED flashes when you lift the handset and attempt an outside call. Enter the account code and press the programmed Account Code Entry button; the green LED goes from flashing to on. Then select the outside line and proceed with the call. Single-Line Telephones By default, single-line telephones in Behind Switch mode cannot use Account Code Entry or Forced Account Code Entry. If this feature is to be used, the single-line telephone must be programmed through Idle Line Preference to select an SA or ICOM button so that you hear an inside dial tone when the handset is lifted for an outgoing call. Single-line telephones must have touch-tone dialing to use the Account Code Entry feature. When a single-line telephone user hears inside dial tone, you can activate the feature by dialing #82. On a single-line telephone, you cannot enter account codes by using System Speed Dial or Personal Speed Dial, because these features are activated by dialing #. Pressing # completes the entry of an account code and cannot also be used to activate the Speed Dial features.

Feature Reference 555-670-110 Issue 1 April 1999 Features 34 Account Code Entry/Forced Account Code Entry Feature Interactions Authorization Code If you do not enter an account code, the ACCOUNT field of the SMDR printout contains the authorization code or the home extension used to obtain restriction privileges. If you enter an account code at any time during a call, that account code is stored in the SMDR record. If the extension used to make a call is assigned Forced Account Code Entry, the caller is not forced to enter the account code while using the Authorization Code feature. If the home extension is assigned Forced Account Code Entry, you must enter an account code before entering an authorization code. Auto Dial You can program often-used account codes on outside Auto Dial buttons. Automatic Line Selection On a single-line telephone, you can enter account codes only if Automatic Line Selection is programmed to select an SA or ICOM button when the handset is lifted. Automatic Route Selection When ARS is used, enter an account code before or after dialing the telephone number. If Forced Account Code Entry is assigned, enter the code before dialing the ARS dial-out code. Callback You should enter an account code before activating Callback; otherwise, you cannot enter the account code until after the call connects. You cannot enter account codes while the call is queued. You must enter a forced account code before Callback is activated. If not, you hear a busy tone. Conference You should enter a separate account code for each added outside conferee. Coverage When answering calls on a programmed Cover button, a receiver cannot enter an account code. An account code must be entered from the sender’s telephone. If the receiver tries to enter an account code, no error tone sounds, but the account code does not appear on the SMDR report. Cover buttons are not required when a QCC queue is programmed as a receiver for a coverage group; therefore, a QCC operator can enter account codes, which appear on the SMDR report. Digital Data Calls Account codes can be entered for calls made by digital data workstations and by video systems that support the use of # for feature codes. The account code must be entered before the telephone number. Directories On an MLX-20L telephone, you can program an account code as a listing in a Personal Directory. To enter the code from the display, activate Account Code Entry and choose the directory entry with the code.

Feature Reference 555-670-110 Issue 1 April 1999 Features 35 Account Code Entry/Forced Account Code Entry Display When you activate an Account Code Entry feature, the ACCT: message on the display prompts you to enter the account code. The account code digits appear next to the prompt as they are dialed. Forward and Follow Me You cannot enter account codes for calls forwarded to outside numbers. Account codes are not necessary for calls forwarded to extensions. On telephones with Forced Account Code Entry assigned, you can forward calls only to local extensions and not to outside telephone numbers. If the extension has Remote Call Forwarding on with an outside number programmed and Forced Account Code Entry is activated, then Remote Call Forwarding is overridden and calls ring only at the extension. HotLine HotLine extensions (Release 5.0 and later) cannot use account codes. Personal Lines When Forced Account Code Entry is assigned to an extension and you try to dial an outside call on a personal line button without entering the account code, the call does not go through. Pools When Forced Account Code Entry is assigned to an extension and you try to dial an outside call on a Pool button without entering the account code, the call does not go through. Primary Rate Interface and T1 At an extension assigned to a PRI line, you can enter an account code either before the call is made or during the call. Forced account codes must be entered before calling. If you enter an account code before a call is dialed, it is treated as a restriction code for all the outgoing calls placed over the PRI line. Remote Access A remote access user cannot enter account codes. If a remote access user, however, calls an inside extension and the person at that extension enters an account code, the code overwrites the barrier code number (01–16) in the ACCOUNT field of the SMDR report. SMDR The account code appears in the ACCOUNT field of the SMDR record. If SMDR is programmed for outgoing calls only, you cannot enter an account code for an incoming call. If a remote access barrier code is entered for an incoming call and then an account code is entered, only the account code (not the barrier code ID) appears on the report. Speed Dial You can program a System Speed Dial number or a Personal Speed Dial number to replace a long account number, but you cannot program it to contain both an account number and a telephone number. Single-line telephones cannot use Personal Speed Dial or System Speed Dial to dial account codes because the # required to use Speed Dial is also used to terminate Account Code Entry.

Feature Reference 555-670-110 Issue 1 April 1999 Features 36 Account Code Entry/Forced Account Code Entry Transfer When a call is transferred, the destination extension cannot change an account code entered at the originating extension. UDP Features In Release 6.0 and later systems (Hybrid/PBX mode only), account codes entered on the local system are reported by SMDR. Account codes can be entered for private network calls. When Forced Account Code Entry is programmed, you can still dial a non-local extension without entering an account code.

Feature Reference 555-670-110 Issue 1 April 1999 Features 37 Alarm Alarm At a Glance Description Alarms provide either a visible or audible indication when the system detects a problem that needs immediate attention. I Alarm Button. A programmed button on Direct-Line Consoles (DLCs) and a factory-set button on QCCs that alerts an operator to system problems. The red LED next to the Alarm button on the operator console lights when the system detects a problem (such as a problem with one of the lines/ trunks or some other system error) that requires immediate attention. It remains on until the problem is corrected. I Maintenance Alert. An alert device such as a bell or strobe light connected to the line or trunk designated as a maintenance alarm jack. The device rings or lights when the system detects a problem. The red LED on the processor module turns on when the system detects a problem that requires immediate attention. It remains lit until the problem is corrected. The red LED on some modules turns on when the system detects a module-related problem—for example, a loss of service on a 100D module. Considerations and Constraints As soon as the system detects a problem, the red LED next to the Alarm button turns on and/or the maintenance alert sounds or flashes. All system operator consoles with an Alarm button receive the indication. Users Affected Operators Reports Affected Extension Information Mode All Telephones System operator consoles only (QCC or DLC) Programming Code *759 MLX Display Label Alarm [Alarm] System Programming AuxEquip→MaintAlarms Hardware Alert device (bell or strobe) for Maintenance Alert

Feature Reference 555-670-110 Issue 1 April 1999 Features 38 Alarm Telephone Differences Alarm buttons can be programmed only on system operator consoles. Direct-Line Consoles The Alarm button is not a fixed feature and can be assigned to any available button on an analog or MLX DLC. An Alarm button can be factory-assigned on an analog DLC but not on an MLX DLC. On a system with fewer than 29 lines, the Alarm button is factory-assigned to analog DLCs with 34 or more buttons. On a system with more than 29 lines, Line 30 is assigned to the button that would have been the Alarm button. An operator at an MLX DLC can use the Inspect feature to display the number of alarms; an analog DLC operator cannot use Inspect. Queued Call Consoles An Alarm button is a fixed feature on a QCC. A QCC operator can use the Inspect feature to display the number of alarms. Feature Interactions Automatic Maintenance Busy When more than 50 percent of the lines/trunks in the pool are in a maintenance-busy state, the red LED next to the Alarm button on system operator consoles turns on, and the designated maintenance alert device sounds or flashes. CTI Link When a CTI link is reset (called a broadcast reset), any programmed Alarm buttons on operator consoles or connected alarm devices light up. Direct-Line Console A DLC operator uses an Alarm button to monitor system operation. The red LED next to the Alarm button on the operator console goes on when the system detects a problem that requires immediate attention. An operator with an MLX DLC can use Inspect to display the number of alarms; an operator with an analog DLC cannot use Inspect. On a system with fewer than 29 lines, an Alarm button is factory-assigned to analog DLCs with 34 or more buttons. On a system with more than 29 lines, the Alarm button is replaced with the line 30 button. The Alarm button is not a fixed feature and can be assigned to any available button on an analog or MLX DLC. Inspect You can use Inspect on an MLX DLC or a QCC to display the number of alarms.

Feature Reference 555-670-110 Issue 1 April 1999 Features 39 Alarm Night Service A line/trunk jack programmed as a maintenance alarm port cannot be assigned to a Night Service group. Personal Lines A line/trunk jack used for a maintenance alarm cannot be assigned as a personal line. Pools A line/trunk jack used for a maintenance alarm cannot be assigned to a pool (Hybrid/PBX mode only). UDP Features In Release 6.0 and later systems (Hybrid/PBX mode only), in private networks, system alarms must be on the local system. The Alarm button on an operator console responds to the local system.

Feature Reference 555-670-110 Issue 1 April 1999 Features 40 Alarm Clock Alarm Clock At a Glance Description If you have a display telephone, you can use it as an alarm clock and set it to beep at a particular time to remind you of an appointment, meeting, or other important event. Until canceled, the alarm sounds every day at the set time. NOTE: The Alarm Clock feature is not supported on ETR and MLS telephones. For information about setting time reminders, see ‘‘Reminder Service’’ on page 598. Each MLX telephone and analog multiline display telephone has a timer to time calls, meetings, breaks, or other events. When activated, the timer appears at the top of the display, next to the date, and starts counting. It counts to 59 minutes and 59 seconds, then resets to zero and continues counting. To Set the Alarm To set the alarm on an MLX display telephone, follow the procedure below: 1. Press the Menu button. 2. Select Alarm Clock [AlClk]. If this feature is not displayed, press the More button. The display shows the alarm status (on/off) and the time set. 3. For English-language operation, dial a 4-digit time from 0100 to 1259 and select am/pm to switch the displayed time from A.M. to P.M. or back again. For French- or Spanish-language operation, dial a 4-digit time from 0000 to 2359. If you make an error, select Reset and redial. 4. Select On. 5. Press the Home button. A bell appears on the Home screen. Users Affected Telephone users, operators Reports Affected None Modes All Telephones MLX display and analog multiline telephones MLX Display Label AlarmClk [Alarm]