NEC SuperScript 950C Operation & User’s Manual

Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Technologies and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use and sales rights thereto, except to the extent said rights are expressly granted to others. The NEC Technologies product(s) discussed in this document are warranted in accordance with the terms of the Limited Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data and operator control. Since implementation by customers of each product may vary, the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Technologies. To allow for design and specification improvements, the information in this document is subject to change at any time without notice. Reproduction of this document or portions thereof without prior approval of NEC Technologies is prohibited. © NEC Technologies, Inc., 1999. Microsoft, Windows, Windows 95, Windows 98, Windows for Workgroups, and MS-DOS are registered trademarks of Microsoft Corporation. All other product, service, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective companies or organizations. NEC disclaims any responsibility for specifying which marks are owned by which companies or organizations. Copyright 1999 NEC Technologies, Inc. 1250 N. Arlington Heights Rd. Itasca, IL 60143 All Rights Reserved. Copyright 1999 NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-01, Japan All Rights Reserved.

Introduction 1 Identifying Printer Parts 2 Printer Setup 3 Printer Operator Panel 11 Chapter 2: Printer Software Installing the Software 15 Using Windows Plug-and-Play 15 Using the NEC Meta Installer 16 NEC SuperScript 950C Folder 16 The Printer Driver 17 Driver Properties Window 17 General Tab 18 Details Tab 18 Color Management Tab 20 Sharing Tab 20 Settings Tab 21 The Printer Monitor 25 Running the Printer Monitor 25 The Printer Monitor Window 26 Printer Monitor Messages 29 Chapter 3: Print Cartridge Care and Use Overview 33 Print Cartridge Alignment 35 Cleaning the Print Cartridges 36 Cleaning the Electrical Contacts 36 Cleaning the Nozzles Manually 36 Chapter 4: Troubleshooting Overview 39 Printer Hardware 39 Paper 42 Print Cartridges 44 Printing 47 Appendix A: Media Specifications Overview 51 Appendix B: Printer Specifications Overview 59 Appendix C: MS-DOS and Windows 3.1x Overview 61 Windows 3.1x Computers 61 Driver Installation 61

NEC SuperScript 950C Program Group 61 Print Cartridge Alignment 62 Viewing the Driver Properties 62 Printer Sharing 63 MS-DOS Computers 65 Installing dosetup.exe 65 Print Cartridge Alignment 65 How to Print 65 How to Configure an MS-DOS Driver 65 Appendix D: Ordering Supplies Overview 67 Appendix E: Technical Support Overview 69 Assistance Nearby 69 Help From Within Your Company 69 Help From Your Dealer 69 NEC Technical Support 69 How to Contact NEC 70 NEC Warranty and Service 71 NEC Service Contracts 71 SuperScript 950C Printer Limited Warranty 72 Warranty Period 72 Warranty Coverage 72 Warranty Support 72 Obtaining Warranty Service 73 Limitation of Damages and Implied Warranties 73 FCC Statement 74 (For United States Use Only) 74 (For Canadian Use Only) 75 Declaration of Conformity 75 INDEX

950C inkjet printer. This unique dual position printer allows you to personalize the organization of your work environment by offering you two different ways of setting up your printer. Remove the printer from the box and place it on a stable level surface. Make sure all items shown are included in the box. If an item is missing or damaged, call NEC Technologies immediately at 978-742-7010. The contents should include: 1. SuperScript TM 950C Printer 2. Electrical Power Cord 3. Print Cartridges (Black & Color) 4. Main Paper Tray 5. Input/Output Paper Tray 6. 2 CD ROMs 7. User’s Guide 8. Service Xpress SM Brochure with Warranty Registration Card 9. Product Name Label 10. Quick Installation Guide Save the Quick Installation Guide, User’s Guide and Software CDs for future reference. Save all packing materials including the shipping carton. � 1 2 3 4 5 6 7 8 9 10 Not Included.... To connect your printer, you need to provide an IEEE 1284 Bidirectional parallel cable.

I DENTIFYING P RINTER P ARTS Paper Length Guide Main Paper Tray Input/Output Paper Tray Paper Width Guides Print Cartridge Carriage Print Cartridge Release Lever Printer Cover Operator Panel Print Cartridge Rest Position Manual Feed Slot Release Button Primary Profile (V) Optional Profile (H) The Superscript 950C can operate in Primary Profile (vertical profile) or Optional Profile (horizontal profile) allowing you to set up the printer to utilize either its small, vertical foot print or its low, horizontal profile, depending on your desktop layout.

2. Insert the Main Paper Tray into the Rear Slot as shown. 3. Slide and snap the Input/Output Paper Tray into the adjustable arm slots located above the paper width guides of the Main Paper Tray. 4. Flip the printer to its Optional Profile (H).

you. Connect the bi-directional parallel printer cable to the parallel port on the rear of the printer. Connect the other end to your computer, and tighten screws down. 6. Plug the power cord into the two-pin socket at the back of the printer. Plug the other end into a power outlet. 7. Flip the printer back to Primary Profile (V), press the Power button on. Open the Printer Cover. The Print Cartridge Carriage will move to the “carriage loading position” and the indicator light will start flashing. 1 2 Power Paper Indicator Light

and hold it as shown. Remove the protective tape by lifting the label from the bottom. DO NOT touch either the printing nozzles on the bottom or the golden colored electrical contact areas. 9. A label in the Print Cartridge Seat and Print Cartridge identifies the cartridge color. A single indicates a black print cartridge. 10. Seat the Black Print Cartridge by pushing it towards the green release lever until it clicks in place. Repeat steps 8-10 for the Color Print Cartridge in the second print cartridge seat.

Cover. 12. Press and hold the Power button (1), and then press the Paper button (2). Release both buttons simultaneously to initialize the print cartridges. Initialization takes about 3 -5 minutes and is indicated by the flashing light on the Operator Panel. 13. Hinge the Input/Output Paper Tray up to its angled position. 14. Open the Paper Length and the Paper Width Guides on the Main Paper Tray. 1 2

Intermediate guide on the Main Paper Tray. 15. Fan paper and center into the Main Paper Tray adjusting guides to fit snugly. ONLY load paper up to the tip of the arrow shown on the inside of the Paper Width Guides. 16. Hinge the Input/Output Paper Tray back and make sure its Paper Width and Paper Length Guides are open. Note: Perform Step 17 after installing the printer software as described in Chapter 2. 17. Select an Operating profile. You can keep the printer in Primary Profile (V), or you can set the printer in Optional Profile (H). Make sure you get a good connection of the parallel cable especially if the Primary profile (V) is used. If you select the Optional Profile (H) option, you must add the Product Name Label. Remove label from its backing and adhere it on top of current label in recessed cavity as shown on the next page.

Printer Monitor shown below. To access the Printer Monitor see “Running the Printer Monitor” on page 25. Printer Monitor Window NEC Primary Profile (V) Optional Profile (H)

Use the Input/Output Paper Tray for short print jobs that require different paper than what is loaded in the Main Paper Tray; for example, glossy paper or 0envelopes. When the Input/Output Paper Tray becomes empty, the printer will then use paper from the Main Paper Tray. Up to 10 sheets can be loaded into the Input/Output Paper Tray. 1. Open the Paper Length and the Paper Width Guides on the Input/Output Paper Tray. 2. Thoroughly fan the paper before loading into the Input/Output Paper Tray. 3. Close the Paper Width Guides against the sides of the paper. 4. Close the Paper Length Guide against the edge of the paper. 5. Make sure that the paper is neither too constrained nor too loose. Primary Profile (V) Optional Profile (H)

Loading the Manual Feeder Use these directions to load a single sheet of paper in the Manual feeder: 1. Make sure that Manual Feeding is selected on the Settings tab of the SuperScript 950C driver. 2. Insert the sheet in the manual insertion slot in the lower front part of the printer when asked. 3. Align the sheet (to the right guide of the insertion slot when the printer is in Primary Profile and align the sheet to the left guide of the insertion slot if the printer is kept in Optional Profile) and push it all the way in until you hear the printer beep. 4. Make sure the sheet is aligned between the side guides and against the drive rollers. 5. Click on the OK button for the paper insertion message to start the print job. Primary Profile (V) Optional Profile (H) Drive Rollers

display the printer’s status. The primary functions of the buttons and light are shown In Primary Profile (V) In Optional Profile (H) Power Paper Power Paper

in the tables below. Table 1-1: Buttons (basic functions) Function Button Function Printer on/off Power Switches the printer ON/OFF condition. Paper control Paper 1. If paper is already present in the paper trays, press to eject. 2. Loads a sheet of paper in the printer ONLY after a “paper error” signal condition (paper out, paper jam, etc.) has been corrected. Press to load document and continue your print job.

Status Condition Off Printer is off On Printer is on and in ready mode Flashing Slowly (1 flash per second) • Printing • Printing is paused • Aligning print cartridges Flashing Moderately (2 flashes per second) • Print cartridge initialization • Cartridge changing position • Black or color cartridge not installed Flashing Quickly (3 flashes per second) • Out of paper • Paper jam Flashing Fast (5 flashes per second) • Printer failure

time, assure that the printer and computer are both turned off before performing the following procedures! The printer software can be installed using the Windows Plug-and-Play feature or by using the NEC Meta Installer. The Meta Installer is software, located on the SuperScript 950C Printing Solutions CD, that installs all the printer software without having to use the Windows Plug-and- Play feature. Note: NEC recommends using the Meta Installer method to install the printer software. Using Windows Plug-and-Play Windows Plug-and-Play is a feature of Windows 95 and 98 that automatically recognizes when new hardware is connected to the computer. If the printer is connected to the computer with an IEEE 1284-compliant parallel cable, Windows will be aware of it and begin asking you for information so it can install the printer software. This procedure will only install the printer driver. Note: If you started your system at an earlier time, then canceled out of the Windows Plug-and-Play installation, use the NEC Meta Installer method. To install a printer driver using Windows Plug-and-Play: 1. Turn on the printer. 2. Turn on your computer and while it starts, it will become aware of the new printer connected to it. 3. Follow the instructions displayed on your monitor. 4. If asked to locate any files, just navigate to the root directory of the SuperScript 950C Printing Solutions CD. 5. After the installation is completed, align the print cartridges as described in Chapter 3, “Print Cartridge Care and Use.”

Using the NEC Meta Installer The NEC Meta Installer is a program that installs all the printer software without having to use Windows Plug-and- Play. During the install, you can choose which software you want to install. To install the printer software using the NEC Meta Installer: 1. Turn on your computer and wait until the desktop appears. 2. Turn on the printer. 3. Insert the SuperScript 950C Printing Solutions CD into your computer. Note: If the NEC SuperScript 950C Printing Solutions CD Installer appears on the monitor shortly after the disk is inserted, go to Step 6, if not, go to Step 4. 4. From the desktop, double-click My Computer to open the My Computer window. 5. Double-click the NEC SS950C icon to start the installer. As an alternative, right mouse button click on NEC SS950C then select Open or Autoplay to start the installer. If neither one of these methods work, double- click Setup.exe which is located on the CD. 6. Follow the instructions that appear on your monitor to complete the installation. 7. After the installation is completed, align the print cartridges as described in Chapter 3, “Print Cartridge Care and Use.” NEC SUPERSCRIPT 950C FOLDER During printer diver installation a NEC SuperScript 950C folder was created. All the printer software, except for the printer driver, is located in this folder. It contains five printer software programs. • SS950C Printer Monitor Use this program for viewing the progress of a print job and for monitoring printer status. • “How do I” for SS950C This file, is an easy-to-use help system for the printer and printer driver. • Troubleshooting for SS950C This file contains a list of solutions to common problems that may be encountered with the printer and its printer driver. • SS950C Uninstall Use this program to remove the SuperScript 950C software from your computer. • Readme file Use this file for learning about late breaking information about the printer software that was not printed in this user’s guide. To view the contents of the NEC SuperScript 950C folder: • Click the Windows Start button, point to Programs , then select NEC SuperScript 950C .

The printer driver is software that is installed on your computer that enables an application to communicate with the printer. Open the properties window for the driver whenever you want to adjust the properties of the driver, for example, the page size and orientation. The properties window can be opened from the Printers window or from inside an application. To open the Properties window from the Printers window: 1. Click the Windows Start button. 2. Point to Settings , then select Printers to open the Printers window. 3. Select NEC SuperScript 950C . 4. From the File menu, select Properties to open the Properties window. To open the Properties window from an application: 1. From inside an application, open a file. 2. From the File menu, select Print to open the Print dialog box. 3. Click Properties to open the Properties window. Driver Properties Window The driver properties window divides all the properties into four tabs. • General • Details • Sharing • Settings A fifth tab, named Color Management, only appears on computers running Windows 98. The remainder of this section briefly describes each tab in the properties window. For more information about each property, click the Help button.

description (comment) for the printer, and for printing separator pages between print jobs. Details Tab Use this tab for changing a printer port or printer driver and for adjusting the spool settings. Spool settings are described on the following page.

Details tab by clicking on the Spool Settings button. Print jobs that are spooled can be printed faster. Selecting bi- directional support allows the printer to communicate with the NEC SuperScript 950C Printer Manager. ABOUT SPOOLED PRINT JOBS When an application, such as a word processor or spreadsheet, creates a print job, a journal file is created in the default spool directory. By default, the spool file format is NEJOURNAL. It contains a complete description of your print job such as (type of document, type of paper, and print cartridge selection) in a form that can be processed easily. This journal file is similar to a tape recording in that it can be played, replayed and rewound in order to process your print job. It is in the NEC SuperScript 950C format. Two Spool Data formats can be selected: • EMF: This format is rarely used and lacks a lot of information such as (Color Print Cartridge and document type). • RAW: This format is specifically used for printing to a remote printer. In this case, any information related to driver settings (document type, Color Print Cartridge, and paper type) is not taken into consideration. No message will appear on your screen and the color output may be wrong. Note: As a rule, you DO NOT have to modify the NEJOURNAL spool data format set by default. PRINTER SHARING AND SPOOLING When the printer is shared with network users (see page 20), the print job sent from the source PC is spooled in a NEJOURNAL file, then transformed by Windows to RAW format. BI-DIRECTIONAL COMMUNICATION If you want the NEC SuperScript 950C Printer Monitor to display all status and error messages, click the Enable bi- directional support for this printer option. If you do not want to display all status and error messages, click the Disable bi-directional support for this printer radio button.

automatically grayed if you are connected to a remote printer. In this case, you will not be warned of errors. Color Management Tab Although this is tab only available to computers running Windows 98, it has no effect on the NEC SuperScript 950C. Sharing Tab If your computer is connected to a network, and the printer is connected to your computer, use the Sharing tab so that other Windows 95, 98, or NT 4.0 computers can use the printer. To view this tab, the computer’s operating system must have sharing turned on.

1. Click the Windows Start button, point to Settings , then select Control Panel to open the Control Panel window. 2. Double-click on Network to open the Network Control Panel. 3. Click the Configuration tab to bring it to the front. 4. Click File and Print Sharing to open the File and Print Sharing dialog box. 5. Select the I want to be able to allow others to print to my printer(s) check box. 6. Click OK to return to the Network control panel. 7. Click OK to accept the changes. 8. Restart your computer. Settings Tab Use the Settings tab for adjusting the printing mode, document output, print quality, paper handling, orientation, and number of copies to print. Printing Mode If Opti-Print is selected, the NEC SuperScript 950C analyses your document in order to apply the best settings for your print job.

process, or wish to override some of the decisions that NEC SuperScript 950C makes, select Manual to activate the Options button. Click on Options to open dialog box where you can manually adjust the printing mode. See“Manual Options” on page 24 for more information. Document Output This property is available either in Opti-Print or in Manual Printing Mode. Clear the Grayscale check box to print in color. Note: Printing is possible only if both print cartridges (Black and Color) are in the printer. If Grayscale box is checked then Black and White prints are produced (shades of gray). Print Quality Print quality affects how the printer puts ink onto a sheet of paper. It controls how many passes the print cartridge makes. This option affects both the quality and speed of printing. HIGH QUALITY This mode is suitable for printing pictures, shadowed graphics and photographs. This print quality is equivalent to a 1200 x 1200 dpi resolution. QUALITY/SPEED This is the default setting for the driver. It represents a good compromise between speed and quality when the document is composed of text and simple patterned graphics. The quality will be acceptable for pictures and complex artwork, though not optimized. This print quality is equivalent to a 600 x 600 dpi resolution. SPEED/INK SAVING This mode is the fastest way to print and reduces ink usage by (about 50%) but the output is of draft quality. This print quality corresponds to a 300 x 600 dpi resolution. Note: When Speed/Ink saving is selected, only Plain paper is available in the Paper Type selection. Paper Size Use the paper size pull-down list to select a paper size for your printer. All paper sizes displayed can be used on the printer. Paper Type To obtain the best results, the NEC SuperScript 950C driver must recognize the type of paper used for printing. The effects of ink on common paper differ from those attainable with coated papers. To obtain the best results, use NEC Premium Papers.

automatically fed from one of the automatic paper trays. When Manual feed is selected, you must manually load the paper. Note: Any paper that is loaded in the Input/Output paper Tray contains paper, will be used for printing before paper in the Main Paper Tray is used. Copies Enter the number of copies that you wish to print. The following options are available. • Collate All pages of the document will be printed before the next set of copies are printed. • Reverse Page Order This causes your print job to begin printing with the last page of the document. The number of copies to be printed can be selected either from the application you are working in or the printer driver. As some applications may not take into consideration the number of copies you inserted, we recommend you set it in the driver. Orientation Use orientation to control how the image is printed on paper. An example is shown below. Note: If your driver is set to Portrait and the Page Setup in your application is set to Landscape, the orientation in your application will generally, but not always, be applied. Check that the settings in the driver and your application do not contradict each other. A A Portrait Landscape

Manual Options If Manual printing mode was selected, the Manual Options dialog box can be used for adjusting printing quality properties. To open the Manual Options dialog box, click Options from the Settings tab. IMAGE Use these controls to change the brightness and contrast of the image. Move the brightness slider to the left for a brighter print and to the right for a lighter one. Move the contrast slider to the left for a lower contrast print and to the right for a higher contrast one. DITHERING Dithering controls the dot pattern with which images are created when they are printed. In general, pattern dithering produces textured images and is suitable for general word processing, and simple solid graphics. Four types of dithering can be selected. • Spray Spray is the NEC SuperScript 950C printing driver name for Error-Diffusion. When using Spray mode, the driver renders an image 32 or 24 bits per pixel in color and 8 bits per pixel in black and white. Spray (diffusion) printing uses an advanced rendering technique to generate a smoother image. Graduated fills look better, images look clear and photographs look much closer to the original. With very complex images, Spray mode can sometimes take a little longer but generally the results are better. • Pattern Use for graphic images having few details and shading. Most printers use Pattern to represent an image which can give a grainy result. • Line Art Use for simple line art and computer graphics. Note: You should experiment with different Dither

printing needs. If your document is composed of mix objects (Business Graphics, and Photos) select the Opti-Print Printing Mode. DOCUMENT TYPE • Choose Business if you want to print spreadsheets or charts. • Choose Clip Art if you want to print technical drawings (CAD) or computer generated artwork. • Choose Photos if you want to print photographs or printed illustrations. • Choose Unadjusted if you are printing documents produced with software that enables the user to select and calibrate the type of document. THE PRINTER MONITOR The SuperScript 950C Print Monitor can be installed on computers running Windows 3.1x. 95, or 98. Use it for doing the following tasks. • Monitoring Print Jobs • Monitoring Printer Operational Status • Servicing the Print Cartridges • Changing the Operating Profile If the printer is shared among network users, the error messages reported by the Printer Monitor will be displayed through message boxes supplied by the Windows operating system. If you send a print job to a computer that is sharing its SuperScript 950C, the Printer Monitor will only display the spooling of the job. Error messages will not be displayed. Running the Printer Monitor To start the Printer Monitor: 1. From the Windows taskbar, click Start. 2. Point to Programs , then NEC SuperScript 950C . 3. Select SS950C Printer Monitor . The Print Monitor can be configured so that it will only run when a print job is started. This is known as automatic run mode. To put the Print Monitor into automatic mode: 1. From the Windows taskbar, click Start. 2. Point to Settings , then select Printers to open the Printers window. 3. Select NEC SuperScript 950C . 4. From the File menu, select Show Monitor during print. Note: Remove the check mark next to Show monitor during print if you don’t want to be notified about printer errors by the Printer Monitor.

The Printer Monitor Window The Printer Monitor is divided into a Status tab, Printer Care tab, and Options tab. The controls in each tab are briefly described in this section. For more information about using these controls, click the Help button. Status Tab Use the controls in the Status tab for viewing the progress of a print job, and for aborting, pausing, or restarting a print job. Status and error messages can also be viewed. If the Always Minimized check box is selected, an icon representing the printer will appear in the system tray of the Windows taskbar. If an error occurs, a red cross will be displayed on this icon to warn you. Note: If someone is printing to your shared printer, the Copy label (number of copies) will change to RAW. This corresponds to the spool data format that you are receiving. Printer Care Tab Use the Printer Care tab for changing, aligning, and cleaning the print cartridges. Help systems, such as How Do I and Troubleshooting, can also be started from this tab.

Use the Change button when you need to replace a Print Cartridge. To change a Print Cartridge: 1. Click Change to move the print cartridge to the loading position. 2. Replace the print cartridge. 3. Click OK to return the print cartridge to its rest position. 4. Depending on the color of the cartridge click Reset Black or Reset Color . The printer will then initialize the cartridges; a process that will take 3-5 minutes. When ever a cartridge is replaced, the cartridges must be aligned. ALIGNING THE PRINT CARTRIDGES Before aligning the print cartridges, assure that both print cartridges are installed and paper is loaded. Whenever a print cartridge is replaced, you must always check the horizontal and vertical printing alignment. This operation can also be performed if the print quality is not satisfactory. Aligning the cartridges takes about 3 minutes and requires at least 2 sheets of paper. Status messages will guide you through the procedure, and at the end of the procedure, a confirmation test is performed. To Align the cartridges: • Click Align, then follow the instructions displayed on your monitor. CLEANING THE PRINT CARTRIDGES The print cartridges are cleaned periodically during the printing process. If this automatic cleaning is not sufficient to give you the required quality, you can clean the print cartridges by clicking the Clean button. This operation takes about 1 minute. After cleaning, click Test Page to print a test page then verify the quality. After this operation, all the nozzles should function correctly. If results are still unsatisfactory, manually clean the nozzles of the print cartridges as described on page 36. PRINTING A DEMONSTRATION PAGE The demonstration page lists all the features of your printer. It also assures that the driver and the printer monitor have been correctly installed. Click Demo to print the page. PRINTING A TEST PAGE The test page shows printer technical specifications and can be helpful when calling NEC technical support. To print a test page, click the Print Test button.

Options Tab Use the Options tab to change the printer operating profile and turning on an ink dry delay time. PRINTER POSITION Select Primary Profile if you plan on using the printer in this position, otherwise, select Optional Profile. ACTIVATE DRY DELAY TIME This option can be selected when printing on special paper or whenever you think that ink drying times will be long. It works by automatically feeding paper into the printer, but delays successive sheets to allow for the ink to dry on the one just printed. Drying time depends on the quality of print and the type of paper selected in the printer driver.

The Printer Monitor Status tab displays messages about printer operational status and the progress of a print job. The following tables list the messages that can appear. Table 2-1: Status Messages Message Condition Correction (if error message) Initializing While turning the printer on, it begins an auto- diagnosis and cleans the print cartridge nozzles. During this stage, communication with the computer is suspended. The message “printer is idle” is shown once this operation is completed. Print Cartridge Initialization Every time you replace the Print Cartridge you have to wait for the end of the initialization cycle. The message “printer is idle” is shown once this operation is completed. Printer is Idle No print job sent; Printer is in ready mode. Printing A print job is currently under way. Print is Aborting Occurs when the Abort button in the Status tab is clicked. Print is Paused Occurs when the pause button in the Status tab is clicked (and momentarily becomes a Resume button). Pressing the Resume button will enable printing to continue.

Printing Demo Page The Demo button in the Printer Care tab has been clicked. Printing Print Test Page The Print Test button in the Printer Care tab has been clicked. Aligning Print Cartridges The Align button in the printer Care tab has been clicked. Cleaning Print Cartridge The Clean button in the Printer Care tab has been clicked. Print Cartridge Changing Position The “Change” button has been clicked in the printer control tab. Ink Dry Delay Time: if you do not wish to wait, press the paper button to resume Appears before the printer loads the next document, when the “Activate Dry Delay Time” button in the Options tab of the printer monitor has been selected. Appears when print job requires Dry Delay Time. Table 2-1: Status Messages Message Condition Correction (if error message)

Message Condition Correction (if error messages) The printer is Out of Paper Printing stops and the LED flashes rapidly. Insert paper, then from the Operator’s Panel, press the Paper button. Printing will then continue. The printer connected is not a SS950C The printer connected is another type of NEC SuperScript inkjet printer. Connect the SS950C printer. Switched off or disconnected The printer is not connected to the PC, or it is switched off. Turn on, or connect the printer to your computer. Color Print Cartridge installed in the black print cartridge housing The housing of the two print cartridges is physically similar, to permit the insertion of the Black Print Cartridge in the Color cartridge housing. Insert Color Print Cartridge in the correct housing which is marked by three dots. Black Print Cartridge installed in the color housing The housing of the two print cartridges is physically similar, to permit the insertion of the Color Print Cartridge in the Black cartridge housing. Insert Black Print Cartridge in the correct housing which is marked by a single dot. Black Print Cartridge is not installed Black Print Cartridge is missing. Install Black Print Cartridge.

Color Print Cartridge is not installed Color Print Cartridge is missing. Install Color Print Cartridge. Faulty EEPROM Printer Interface Error between the controller and the engine. Switch the Printer off then turn it on again. If the problem still persists call the technical support immediately. Faulty carriage Hardware problem. Call technical support immediately. Table 2-2: Error Messages Message Condition Correction (if error messages) Table 2-3: Error Messages for Windows 3.1x only Message Condition Correction (if error messages) Check your printer Out of paper. Load paper. The Print Manager is not active in the Control panel “Use Print Manager” is set in NEC SuperScript 950C Spool Manager, but not in Windows Control Panel/Printers. Activate “Use Print Manager” in both environments.

CHAPTER 3 PRINT CARTRIDGE CARE AND USE OVERVIEW The SuperScript 950C is shipped with two print cartridges. • A Black Print Cartridge • A Color Print Cartridge The cartridges provided are of the disposable kind; once they have been exhausted they MUST be replaced. Dots on the cartridges identify what color they are. One dot identifies it as a black cartridge, and three dots identify it as a color cartridge. When replacing the print cartridges use the following cartridges. • NEC Black Print Cartridge, order no.30-080 • NEC Color Print Cartridge, order no.30-085 Note: Do not attempt to refill the print cartridge with ink, since this could damage both the print cartridge and the printer. To replace a print cartridge: 1. Start the Printer Monitor. 2. Click Change in the Printer Care tab, or hold down the power button and press paper once and then release both the buttons on the printer’s Operator Panel at the same time. 3. Open the Printer Cover. 4. Press the green release lever to unlatch the Black or Color Print Cartridge. 1 2

5. Remove the Black or Color Print Cartridge, holding it by the grip. 6. Remove the new print cartridge from its packing. Remove the protective tape by lifting the label from the bottom as shown. DO NOT touch either the printing nozzles on the bottom or the golden colored electrical contact area. 7. On the Print Cartridge Print Cartridge Carriage labels are used to indicate which seat is used for the black and color cartridges. The single dot indicates the black cartridge, and the triple dots indicate the color cartridge. 8. Seat the print cartridge, by pushing it towards the green release lever until it snaps in place. 9. After inserting the cartridge, close the Printer Cover. The printer will then initialize the new cartridge. Initialization will take 3-5 minutes. 10. Use the Printer Monitor to align the cartridge (described in the next section).

PRINT CARTRIDGE ALIGNMENT After a print cartridge is replaced, they must be aligned. 1. Open the SS950C Printer Monitor file. 2. Click the Printer Care tab shown below. 3. Click the Align button. 4. Follow the on screen instructions. 5. Click Print test to verify the alignment. Note: This operation takes about 3 minutes and requires at least 2 sheets of paper to be loaded in the paper tray.

Print cartridges are automatically cleaned at regular intervals when the printer is on. This operation keeps print cartridge nozzles unobstructed, to assure the correct flow of ink. If automatic nozzle cleaning does not provide a satisfactory print quality, perform the cleaning operation using the clean function in the Printer Care tab. If the print quality does not improve then, clean the electrical contacts and manually clean the nozzles. Cleaning the Electrical Contacts To clean the electrical contacts: 1. Click on the Change button from the Printer Care tab. 2. Open the printer cover; then remove the print cartridge that is causing the problem. 3. Clean the electrical contacts (golden area) of the Print Cartridge and Print Cartridge Carriage, using a slightly damp lint free cloth. Make sure not to touch the print cartridge nozzles. 4. Insert the print cartridge in the printer and close the Printer Cover. 5. Print test page to verify the quality. Note: If print quality fails to improve, try cleaning the Print Cartridge Nozzles. Cleaning the Nozzles Manually WARNING! This operation may damage the print cartridge and should be considered ONLY as a last resort before replacing the WHOLE print cartridge. To clean the nozzles: 1. Click Change from the Printer Care tab. 2. Open the printer cover, unlatch and remove the print cartridge that is causing the problem. 3. Lightly dampen a paper napkin with distilled water and let any excess liquid drain off.

4. Keeping the print cartridge with the nozzles facing downwards, gently blot the cartridge on the napkin. 5. Repeat the operation several times on different points of the napkin to clean the nozzles. 6. Insert the print cartridge in the printer and close the Printer Cover. 7. Align the cartridge as described on Page 35. 8. Print a Test page to verify print quality.

occur during the day-to-day use of your printer, together with suggestions for their solution.Your printer is designed to require only minimum maintenance. However, everyday use will give rise to a number of simple printer care operations. If you detect serious mechanical damage or printer failure, do not attempt to repair it yourself. Call the technical support. This chapter divides printer problems into four sections. A flashing light on the printer indicates a problem. • Printer Hardware • Paper • Print Cartridge • Printing Printer Hardware Printer Indicator Light The status of the Indicator Light identifies the different printer conditions: Table 4-1 describes each condition. Table 1-3: Indicator Light Status Condition Off Printer is off On Printer is on and in ready mode Flashing Slowly (1 flash per second) • Printing • Printing is paused • Aligning print cartridges Flashing Moderately (2 flashes per second) • Print cartridge initialization • Cartridge changing position • Black or color cartridge not installed Flashing Quickly (3 flashes per second) • Out of paper • Paper jam Flashing Fast (5 flashes per second) • Printer failure

Printer is Not Powered Indicator Light is not illuminated • Check that the printer is properly connected to the power socket. • Press Power button . Failure Condition This error is identified by the following • Very rapid flashing of the light indicator. • Message from the Printer Monitor such as Carriage defect or EPROM defect. Try switching the printer off then on. If the problem persists call technical support. No Printer Reaction There is no reaction when you switch the printer on. • Check that you have connected the printer power cable properly, both to the printer and to the electrical power socket. • With the Printer Cover open, press power button . • Check that the Print Cartridge Carriage moves slightly when you switch the printer on. If not, call technical support. • Try switching the printer off and then on again. If nothing happens disconnect the printer and call technical support. Demo Page Did Not Print If the Indicator Light is flashing, check that you have installed both print cartridges and loaded some paper in one of the paper trays. If you tried printing the Demo Page from the Printer Operator Panel: • Check that you have executed the sequence correctly by holding down the power button and pressing the paper button four (4) times; then release both buttons simultaneously. • Press the power button to switch the printer off, wait a few seconds, then press the power button again. If you tried printing the Demo Page from the Printer Monitor: • Check if a message is displayed on your Printer Monitor. If there is, depending on its content, perform the required operation. • Try printing the Demo page again. If you still cannot print the Demo Page, try printing the windows Test Page (from the General Tab) to check if the driver has been correctly installed and that you do not have any problems with printer cable connection.

If the Indicator Light is flashing, check that you have installed both print cartridges and load some paper in one of the paper trays. If you tried printing the Print Test from the Printer Operator Panel: • Check that you have executed the sequence correctly by holding down the power button and pressing the paper button twice; then release the two buttons simultaneously. • Press the power button to switch the printer off, wait a few seconds and then press the power button again. Repeat the Operator Panel sequence. If you tried printing the Print Test from the Printer Monitor: • Check if a message is displayed on your printer monitor. If there is, depending on its content, perform the required operation. • Try printing the Print Test again. If you still cannot print the Print Test, try printing the Windows Test Page (from the General Tab) to check if the driver has been correctly installed and that you do not have problems with printer cable connection. Switched Off or Disconnected Message If this message is displayed on your printer monitor and the Indicator Light does not blink: • Check that your printer is switched on (Indicator Light is lit). • Check that your interface cable is of the correct type (you can even try another cable). Use an IEEE 1284-compliant cable. • Make sure you have fixed the interface connectors properly both to the printer and to the host. • Check that you have configured your printer port settings correctly according to the printer driver. If you are connecting to other printers through a switch box, you may be connected to the wrong printer. If wrong printer message is displayed on your printer monitor and the printer Indicator Light is blinking very rapidly: • The printer is in a failure condition. Unplug the printer from the electrical power supply, then plug it

rapidly, contact technical support. This is not a SuperScript TM 950C Printer If you are connected to another NEC printer through a switch box, but printing with the NEC SS950C driver, this message will be displayed on the printer monitor. Just switch to the NEC SS950C printer. Paper The following problems related to the paper may occur: • Out of paper message • Paper does not load • Paper jams • Printed paper does not stack correctly Out of paper message If during printing, there is no paper either in the Main Paper Tray or the Input/Output Paper Tray, a message will be appear in Printer Monitor Status Tab and the light indicator will flash rapidly. To clear this condition, load paper in either of the paper trays and press the paper button on the Operator Panel. If you have selected the Manual Paper source in the Settings Tab of your driver, press the Paper button on the Operator Panel. Paper Does Not Load • Check that the paper is within the specifications stated and is not curled, crumpled or torn. • Check that the paper is positioned correctly. • Check that the paper is not held too tightly nor has too much play. • Check that the correct paper source is selected in your printer driver. • Repeat the paper loading procedure. The Printer Does Not Feed the Paper If the printer is not able to feed the paper for printing, it will stop and the indicator light on the operator panel starts to blink. If this happens frequently, the cause may be an accumulation of paper dust, ink, or other substances on the paper drive rollers.

1. Open the printer by pressing the release button highlighted in the figure, (If the printer is in vertical operating position, you need to rotate it to the horizontal position). 2. Hold down the power button and press the paper button nine times, then release the two buttons together. The paper drive rollers will start moving. Wipe the moving rollers with a damp soft cloth (or cotton swab) until they are clean. 3. Turn off the printer. 4. Close the printer. Paper Jams If the paper has already exited from the print area: • Remove the jammed paper, pulling it carefully towards the Input/Output Paper Tray. • Remove any imperfect or damaged paper from the paper tray. • Repeat the paper loading operation. • Press the paper button . If the paper is jammed in one of the paper trays: 1. Cancel the current print job from the Printer Monitor Status Tab then pause the other queued jobs. 2. Press the power button then disconnect the printer from the power supply.

3. Open the rollers cover as shown below. If the printer is in a vertical position, you will need to lift it up slightly. 4. Remove the jammed paper then close the roller cover by pushing it downwards until it clicks in place. 5. Remove any imperfect or damaged paper from the paper trays. 6. Reconnect and turn the printer power on. 7. Load some paper. 8. Begin printing. Incorrect Stacking • Check that the Input/Output Paper Tray is not overloaded (the maximum is 60 sheets). • Check that the printed paper does not curl or stick together. Print Cartridges If a problem related to the print cartridge occurs, it will be indicated by the following. • Quality of print. • Indicator Light is flashing. • Messages displayed by the Printer Monitor. Test Page: Test page contains information about the printer firmware and the correct operation of the print cartridge nozzles. Continuous lines indicate that the nozzles are functioning correctly. Discontinuous lines indicate that the nozzles are not functioning correctly (in this case you are advised to clean the print cartridges from the printer monitor).

the Test Page. Note: The DOSETUP values indicated after the nozzle tests are the current printer settings (if you run the print test as soon as you install the printer, the values indicated are the printer default settings set by the manufacturer). DOSETUP parameter values illustrated in the table are valid only for DOS and are not displayed in Windows. Table 4-4: Test Page Contents SETUP Parameter Default Setting Parameter Description PAPERFORMAT Letter Size of paper used for printing PAPDEV ASF1 Paper tray from where the paper is supplied PERSKIP ON Feature that permits a value for top and bottom margins TEXTSCALE OFF Feature that permits a reduction of the linespacing value to guarantee the set number of the printer lines per page, even when a top and bottom margin are active BIMDENSITY 300 Density of dots produced to form the printed character (value in dots per inch) TERMINATOR NORMAL Printer handling of the new line and line feed commands QUALITY LQ Quality of printed characters produced WIDTHTYPE NORMAL Character size, with respect to set value indicated by TYPESTYLE

Printer Does Not Print • Check that the printer is powered on (Indicator Light on the printer operator panel is lit). If the Indicator Light is flashing: • Check that you have inserted the print cartridges, in the correct position. • Check that the print cartridges are sitting in their seats correctly. • If you inserted a new print cartridge, remember to press the corresponding Reset button in the Printer Care tab of the Printer Monitor. If the Indicator Light is not flashing: • Check that you removed the protective film from the print cartridges. • Assure that the paper is present and loaded correctly. If a message is displayed on your screen: • Perform the operation requested by the message and printing will resume. Print Cartridge Carriage Does Not Return to its Rest Position • Check that you have inserted the print cartridge properly, in the correct housing. • Check that the print cartridges are sitting in their respective seats correctly. • Check that nothing is blocking the carriage path. Characters are Faint • Check the ink level as seen in the Printer Care tab of the Printer Monitor. • Print test page to check if nozzles are blocked and that all electrical contacts are active in the Print Cartridge. TYPESTYLE Courier Upright 10 cpi / 12 pts Character font CHARASET CP 437 International Character set Table 4-4: Test Page Contents SETUP Parameter Default Setting Parameter Description

Cartridges from the Printer Monitor. • If the printed document continues to be faint, manually clean the Print Cartridge nozzles /contacts as described in chapter 3. • Replace the black or color Print Cartridge. Missing Dots • Remove the Print Cartridge then insert it. • Clean the Print Cartridge. • Clean the electrical contacts on the Print Cartridge and those on the Print Cartridge Carriage. • Print a Test Page, to check that no nozzles are blocked and that all the electrical contacts are active in the Print Cartridge; check the print quality. • If the print quality is not acceptable, change the Print Cartridge. No Print Cartridge is Installed message In this case, a message is displayed from the driver on your screen prompting you to insert a Print Cartridge. Print Cartridge not in the right housing message • You have inserted the black cartridge in the color housing or the color cartridge in the black housing. • Remove the Print Cartridge and insert it in the correct housing. High Ink Level Displayed When there is high ink level displayed and the print cartridge is out of ink. • Replace the Print Cartridge. • From the Printer Care tab of the Printer Monitor, click the Reset button. Printing The following problems are described in this section. Note: During a printing operation, do not stop the Print Cartridge Carriage manually nor touch the area within the Print Cartridge Carriage path. • Printer Does not Receive Data • Printing Stops • Printing does not Resume after Changing the Print Cartridges • Printing Resumes but Nothing is Printed • Poor Print Quality • Borders are not in a Straight Line • Strange Characters are Printed

Printer Does not Receive Data • Check that the printer is connected to power supply outlet and is turned on. The Indicator Light on the operator panel must be lit (but not flashing). • Check the printer port setting on your computer. If necessary change this setting. • Check if the printer is in the special functions mode (Indicator Light flashing with a fast/slow sequence). • Try switching the printer off then on. Printing Stops • Check if the Indicator Light is flashing rapidly. If it is, identify and correct the error condition. • Check if a message is displayed on your screen. If there is, identify and correct the error condition. Printing Does not Resume Printing does not resume after changing the print cartridge. • Check that the Print Cartridges are inserted and are seated correctly. Note: A new print cartridge must be initialized by the printer which takes about 3-5 minutes. Note: Remember to click the appropriate Reset button in the Printer Care tab of the Printer Monitor. Printing Resumes Printing resumes but nothing is printed on paper. • Remove the protective tape from the Print Cartridge before inserting it in the printer. Poor Print Quality • Try printing on the other side of the paper. • Make sure you are using good quality paper, preferably NEC recommended media which has been thoroughly tested and guarantees optimum results. • Clean the Print Cartridges. • Clean the electrical contacts on the Print Cartridge and those in the Print Cartridge Carriage. The Printed Image is Blurred or Smeared: Always use high quality paper (paper type) indicated specifically for inkjet printers, preferably NEC recommended media. The Printed Image is Faint or Poorly Defined: Check your application color settings or modify your image driver settings in the Manual Options dialog box. The Printed Image is too Light/too Dark: Check your application color settings or modify your image driver settings in the Manual Options dialog box.

An imperfect alignment is most evident if you are printing table borders. This error occurs generally when you insert a new print cartridge. • Run the align function, to correct horizontal and vertical misalignment of the characters. Strange Characters are Printed • Check that the default driver you have selected is the correct one. • Check the printer cable quality and length. The cable must meet IEEE-1284 and the length must not be more than 6 feet (2 meters). • If you cannot solve this problem, call Technical Support. They may request you to run a Hex-Dump see “Running a Hex-Dump” on page 49. Technical Support If you cannot solve a problem with this troubleshooting guide, call Technical Support. They may have you perform the following tasks. • Determining the what printer firmware and printer driver is being used. • Running a Hex-Dump of a test piece to check that the data transmission is operative. Running a Hex-Dump This is a printing mode where the transmitted characters and also control codes are printed as two digit hexadecimal codes. It is used for debugging. To run the Hex-Dump: 1. Hold down the power button then press the paper button seven times; then release the two buttons simultaneously. 2. The Indicator Light will start flashing with a fast/slow sequence. 3. Send a short text file from your computer. This file is printed as a string of hexadecimal codes corresponding to the individual characters transmitted. 4. To exit, press the power button on the printer operator panel (printer is turned off).

storing paper and other media for your NEC SuperScript 950C inkjet printer. Your printer supports a wide variety of print media, including • Plain paper • Transparencies • Envelopes • Inkjet labels • Glossy • Photo paper • Inkjet coated • Card stock Recommended Paper Weights Plain Paper: 16 to 53 lb. bond (60 to 200 g/m2 bond) Recommended Media The following printing media are those handled by the printer and recommended by NEC. Envelopes: You can print envelopes from the Main Paper Tray or the Input/Output Paper Tray. Load no more than 25 envelopes in the Main Paper Tray at a time. The Input/Output Paper Tray holds 3 envelopes. The leading edge of an envelope that feeds into the printer must be straight. The fold must be firmly creased and be no thicker than two paper thicknesses. As a rule, the larger the envelope is, the more difficult it is to feed properly. You should load envelopes with the flap edge to the right. The address side must face down and the flap side must face up. Adhesive Labels: Adhesive labels consist of a top (print surface) sheet, an adhesive layer, and a liner (peel-away backing). The top sheet is usually xerographic paper and must meet the general specifications for that kind of paper. The liner must be coated for easy release of the top sheet and adhesive layer sheets. Do not use label stock with the backing sheets exposed between the individual labels Transparency Film: Always use those specifically indicated for ink jet printers; they are designed to absorb the ink correctly. You can insert them either in packs of up to 50 in the Main Paper Tray or 5 at a time in the Input/Output Paper Tray.

Choosing Paper and Media Choosing quality paper is the most effective measure you can take to achieve consistently good results from your printer. Although we do not endorse particular manufacturers. This chapter shows you how to recognize quality media products and gives detailed specifications for print materials. Note: Because we cannot control the quality or manufacturing of your selected media, we cannot warrant the use or results of any specific media with the SuperScript 950C printer. You must judge the quality and performance of any paper. Test any paper for compatibility with your SuperScript 950C printer before you make a large purchase. Note the following media guidelines. • Check that the media meets all specifications noted in this chapter. • Order a small quantity to test with your printer and your work environment. • Transparencies should have a single sheet of plain paper as a backing. Care of Printer paper Use the following precautions when handling printer paper. Avoid storing the paper in any of the following places: •A place subject to direct sunlight •A hot place with an open flame •A humid place •A dusty place In addition to the recommended paper, you may also use generic paper as long as it meets the printer paper specifications of size and weight. When using the Main Paper Tray the weight should be (16 to 53lbs), If the Input/ Output Tray is used the weight should not exceed (16 to 40lbs). Try samples of the generic paper to determine if the printer performance and print quality are acceptable to you. Paper jams or poor print quality may result from using print media that is not recommended for use in this printer or from print media that is damaged. Do not use media with the following characteristics • Paper that does not meet the size and weight (16 lb to • 53 lb) specifications of this printer • Paper that is wrinkled, curled, torn, or bent • Paper that is wet • Paper that is extremely rough or heavily textured

• Paper that is pasted • Paper that is stapled or clipped • Label stock with the backing sheets exposed between the individual labels • Envelopes with thick or uneven edges • Envelopes with clasps attached to them • Embossed envelopes Driver Settings Always make sure that you have selected in your printer driver the Paper Type and Paper Format features that correspond to the type of printing media you intend to use. In particular, the color calibration in the driver is set specifically for each of the different types handled., so an incorrect setting will result in poor quality print-out. To access the driver settings see “The Printer Driver” on page -17. Paper Sizes and Capacity The Main Paper Tray holds upto 150 sheets of 16 to 53- pound (60 g/m2) paper. The Input/Output Paper Tray can hold up to 10 sheets of standard U.S. letter paper, and other paper sizes shown below. Envelopes can be feed automatically up to 25 from the Main Paper Tray or 3 from the Input/Output paper Tray. The paper sizes accepted by the printer can be divided into two categories. “Standard” and “Narrow”, depending on the format, the insertion mode will be different. Both these formats can be inserted in the Main Paper Tray and the Input/Output Paper Tray. Standard size is equal or wider than 165 mm. Table 5-1: Standard Format Sheets Paper Size Millimeters Inches US Letter 216 x 279 8.5 x 11 US Legal 216 x 356 8.5 x 14 US Executive 184 x 267 7.25 x 10.5 DIN A4 210 x 297 8.27 x 11.69 B5 182 x 257 7.16 x 10.12 User Defined (minimum) 101.6 x 148.5 4 x 5.85

User Defined (maximum) 216 x 356 8.5 x 14 Table 5-2: Narrow Format Sheets Paper Size Millimeters Inches US Com 10 104.8 x 241.3 4.13 x 9.5 DL 110 x 220 4.33 x 8.66 Table 5-1: Standard Format Sheets Paper Size Millimeters Inches C6 114 x 162 4.49 x 6.38 DIN A5 (vertical) 148.5 x 210 5.85 x 8.27 Note Card No 1 101.6 x 152.4 4 x 6 Note Card No 2 127 x 203.2 5 x 8 Note Card A6 105 x 148.5 4.13 x 5.85 Table 5-2: Narrow Format Sheets Paper Size Millimeters Inches Table 5-3: Single Sheets Format/ Measurement Letter Legal US EXEC A4 A5 Paper length 297 mm/ 11 in 356 mm/ 14 in 267 mm/ 10.5 in 297 mm/11.7 in 210 mm/ 8.3 in Paper width 216 mm/ 8.5 in 216 mm/ 8.5 in 184 mm/ 7.25 in 210 mm/8.27 in 148 mm/ 5.8 in

Format/ Measurement U.S. COM 10 DL C6 Envelope length 225 mm/8.88 in 220 mm/8.66 in 162 mm/6.37 in Envelope width 105 mm/4.13 in 110 mm/4.33 in 114 mm/4.46 in Table 5-3: Single Sheets Format/ Measurement Letter Legal US EXEC A4 A5

Left margin 10.16 mm/0.40 in 10.16 mm/0.40 in 10.16 mm/0.40 in Right margin 10.16 mm/ 0.40 in 10.16 mm/ 0.40 in 10.16 mm/ 0.40 in Top margin 1.00 mm/ 0.04 in 1.00 mm/ 0.04 in 1.00 mm/ 0.04 in Bottom margin (color) 18.00 mm/ 0.71 in 18.00 mm/ 0.71 in 18.00 mm/ 0.71 in Bottom margin (black) 13.00 mm/ 0.51 in 13.00 mm/ 0.51 in 13.00 mm/ 0.51 in Table 5-5: Cards Format/ Measurement U.S. Cards 4x6 in. U.S. Cards 5x8 in. A6 Cards length 152 mm/6 in 203 mm/8 in 149 mm/5.83 in width 102 mm/4 in 127 mm/5 in 105 mm/4.1 in Left margin 3.30 mm/0.13 in 3.30 mm/0.13 in 3.30 mm/0.13 in Right margin 3.30 mm/ 0.13 in 3.30 mm/ 0.13 in 3.30 mm/ 0.13 in Table 5-4: Envelopes Format/ Measurement U.S. COM 10 DL C6

1.00 mm/ 0.04 in 1.00 mm/ 0.04 in Bottom margin (color) 18.00 mm/ 0.71 in 18.00 mm/ 0.71 in 18.00 mm/ 0.71 in Bottom margin (black) 13.00 mm/ 0.51 in 13.00 mm/ 0.51 in 13.00 mm/ 0.51 in Table 5-5: Cards Format/ Measurement U.S. Cards 4x6 in. U.S. Cards 5x8 in. A6 Cards

Print Speed Color: 6 sheets/minute Black: up to 10 sheets/minute Processor 20 MHz MIPS RISC processor Random Access Memory (RAM) 2 MB standard Resolution 1200 x 1200 dpi color and black Printer Language Emulations • PCL 3 + with high resolution graphics extensions Interface Ports • IEEE 1284-compliant parallel Power Requirements Multi voltage from 115 VAC -15% to 240 VAC +10% Power Consumption Operating average: Less than 26 watts (W) average during operation In Power-save mode: Less than 2 watts (W) Temperature Operating: 50°F to 90°F (10°C to 32°C) Non-operating: 35°F to 104°F (2°C to 40°C) Humidity Operating: 20-80% RH (non-condensing) Non-operating: 10-95% RH (non-condensing) Dimensions (Multi-Profile Dimensions) Primary Profile (V): Width: 17.2" (436 mm) Depth: 9.8" (250 mm) Height: 7.6" (194 mm) Optional Profile (H): Width: 17.2" (436 mm) Depth: 10" (255 mm) Height: 8.8" (210 mm) Weight Without Consumables : 13 lb (6 kg)

Administrative Compliance • FCC part 15, subpart B, Class B • Energy Star Compliant • Year 2000 Compliant Printer Cartridge Life Expectancy Life expectancy of the Printer Cartridge that ships with the printer is: Black: 1050 pages Color: 460 pages Noise Level • Operating Print Quality Setting: Speed/Ink Saving : Less than 46 dBA Quality/Speed: Less than 42.5 dBA Highest Quality: Less than 41.9 dBA • Standby: Less than 26 dBA

APPENDIX C MS-DOS AND WINDOWS 3.1X OVERVIEW A color printer driver is supplied with your SuperScript 950C for computers running Microsoft MS-DOS or Windows 3.1x. This appendix describes how to install and use the driver for those computers. WINDOWS 3.1X COMPUTERS Driver Installation To install the color printer driver: 1. Insert the NEC SuperScript 950C Printing Solutions CD into your computer. 2. Move to the Program Manager window. 3. Double-click on Main to open the Main window. 4. Double-click on Control Panel to open the Control Panel window. 5. Double-click on Printers to open the Printers window. 6. Click the Add button. 7. From the List of Printers , select Install Unlisted or Updated Printer . 8. Click Install to open the Install Driver window. 9. Click Browse to open the Browse dialog box. 10. Navigate to the root directory of the NEC SuperScript 950C Printing Solutions CD. 11. Click OK to return to the Install Driver window. 12. From the List of Printers list, assure NEC SuperScript 950C is seen. 13. Click OK to begin the software installation. When completed, NEC SuperScript 950C will appear in the Installed Printers list of the Printers window. After the installation is completed, align the print cartridge. NEC SuperScript 950C Program Group The NEC SuperScript 950C program group contains programs for your printer. It was installed during the driver installation and can be found in the Program Manager window. The following programs can be found in the program group. • The SS950C Printer Monitor • “How do I” for SS950C • Troubleshooting for SS950C • Spool Manager

Print Cartridge Alignment Print cartridges contain both the inkjet nozzles and inkjet ink. Align the print cartridge after installing any new cartridge and whenever symptoms of incorrect printing alignment appear. To align the print head: 1. Move to the Program Manager window. 2. Double-click on NEC SuperScript 950C to open the NEC SuperScript 950C window. 3. Double-click on SS950C Printer Monitor to open the SS950C Printer Monitor. 4. Click the Printer Care tab to bring it to the front. 5. Click Align to begin the alignment process. 6. When completed, click Print Test to print a test page. 7. Inspect the test page for quality. Repeat the alignment procedure if necessary. Viewing the Driver Properties The printer driver can be opened from inside a common program such as a word processor, or from the Program Manager window. To open from the Program Manager window: 1. Move to the Program Manager window. 2. Double-click Control Panel to open the Control Panel window. 3. From the Control Panel window, double-click Printers to open the Printers dialog box. 4. From the Installed Printers list, assure the NEC SuperScript 950C is selected. 5. Click Setup to open the driver. To open from inside an application: 1. Start the application. 2. From the File menu, select Print to open the Print Setup dialog box. 3. From the Printers list, assure the NEC SuperScript 950C is selected. 4. Click Properties to open the properties window.

Printer Sharing If the printer is directly connected to your computer, and your computer is connected to a network, you can share your printer with other network users. Other users must be running Windows 3.1x. The computer which is sharing the printer is called the sharing computer. Networked computers that want to use the shared printer are called clients. Two procedures are used for setting up printer sharing. One involves configuring the sharing computer, and the other involves configuring the client computer. To configure the sharing computer: 1. Install the printer driver as described on Page 61. 2. Move to the Program Manager window. 3. Double-click the NEC SuperScript 950C program group. 4. From the NEC SuperScript 950C window, double-click Spool Manager to open the Spool Manager window. 5. Assure the NEC SuperScript 950C is selected. 6. From the Queue menu, select Setup to open the Queue Setup dialog box. 7. From the General tab, select the Use Print Manager for this Port checkbox. 8. Click OK to return to the Spool manager window. 9. Close the Spool Manager window. 10. Move to the Program Manager window. 11. Double-click Main to open the Main window. 12. Double-click Control Panel , to open the Control Panel window. 13. Double-click Printers to open the Printers window. 14. Assure the Use Print Manager checkbox is selected. 15. Close the Printers window. 16. Close the Control Panel window. 17. Double-click on Printer Manager to open the Printer Manager window. 18. From the Printer Name list, select NEC SuperScript 950C. 19. From the Printer menu, select Share printer as to open the Share Printer dialog box. 20. From the Printer drop-down list, select NEC SuperScript 950C . 21. In the Share as text box, type in a description of the printer. This description will be seen by network users when searching for the printer. 22. Click OK to return to the Print Manager window. 23. The Print Manager window must be running for printer sharing. After the sharing computer has been configured, a client computer can be configured.

1. Install the printer driver as described on Page 61. 2. Move to the Program Manager window. 3. Double-click the NEC SuperScript 950C program group. 4. From the NEC SuperScript 950C window, double- click Spool Manager to open the Spool Manager window. 5. Assure the NEC SuperScript 950C is selected. 6. From the Queue menu, select Setup to open the Queue Setup dialog box. 7. From the General tab, select the Use Print Manager for this Port checkbox. 8. Click OK to return to the Spool manager window. 9. Close the Spool Manager window. 10. Move to the Program Manager window. 11. Double-click Main to open the Main window. 12. Double-click Control Panel , to open the Control Panel window. 13. Double-click Printers to open the Printers window. 14. Assure the Use Print Manager checkbox is selected. 15. Close the Printers window. 16. Close the Control Panel window. 17. Double-click on Printer Manager to open the Printer Manager window. 18. From the Printer menu, select Connect Network Printer to open the Connect Network Printer dialog box. 19. From the Show shared printers on list, navigate to the computer that is sharing the printer. 20. Select the sharing computer to display the printer in the Shared printers on list. 21. From the Shared printers on list, select the printer. 22. Click OK to return to the Print Manager window. 23. The Print Manager window must be running for printer sharing.

MS-DOS COMPUTERS Computers that run MS-DOS do not need to install a printer driver. Drivers that are native to the MS-DOS operating system can be used. All that must be installed is dosetup.exe. Use this program for making simple adjustments to a driver such as paper size and orientation and for aligning the print head. Installing dosetup.exe To install dosetup.exe: 1. Insert the NEC SuperScript 950C Printing Solutions CD into your computer. 2. Move to your computer’s command prompt. 3. Type copy d:\dosetup.exe then press Enter to copy dosetup.exe to the new directory. Note: The drive letter used in this example is “d.” The letter assigned to the CD-ROM drive in your computer may be different. The print cartridge must now be aligned. Print Cartridge Alignment Print cartridges contain both the inkjet nozzles and inkjet ink. Align the print cartridge after installing any new cartridge and whenever symptoms of incorrect printing alignment appear. To align the print head: 1. Move to your computer’s command prompt. 2. Type dosetup.exe then press Enter. 3. Follow the instructions presented on the screen to Align the print cartridge. How to Print To print from a DOS application: 1. Start the DOS application. 2. Open or create a file that you want to print. 3. From the File menu, select Print to open the print dialog box. 4. Assure that LPT1 port is selected. 5. Select Print to begin printing. How to Configure an MS-DOS Driver A native MS-DOS printer driver can be configured by running dosetup.exe. Basic controls, such as page sizes and orientation, can be changed to meet you printing needs.At the end of this section is a table that lists what commands can be adjusted in dosetup.exe and what command values can be used.

To configure the driver: 1. Move to your computer’s command prompt. 2. Type dosetup.exe then press Enter to start the driver configuration program. Command Description Acceptable Values Paper Format Controls the paper size. A4,A5,A6Letter,Legal,Executiv e, C5,C6,B6,COM #10,DL, Card 1 4x6",Card 2 5x8" TextScale OFF ON Bimdensity Controls the printing resolution. 75,100,150, 300 (dots per inch) Terminator Select AutoLF to feed the paper out of the printer after a print job. AutoLF withCR = CR=CR+LF - LF=LF AutoCR withLF = CR=CR- LF=LF+CR Quality Controls how ink is applied to the paper. LQ (Letter Quality) NLQ (Near Letter Quality) DRAFT (Draft) Width Type Select Half Width to print on half the width of the paper. Select HalfHieght to print HalfWidth HalfHeight Charaset Controls what type of character set to use. 1 - CP 437 international 2 - PC 8 Denmark/Norway 3 - CP 850 Multilingual 4 - ECMA-94 Latin 1 5 - Roman 86 - Legal 7 - ISO 2 - IRV 8 - ISO 4 - United Kingdom 9 - ISO 6 - ASCIII 10 - ISO 10 - Sweden 11 - ISO 11 - Sweden Names 12 - ISO 14 - JIS ASCIII 13 - ISO 15 - Italy 14 - ISO 16 - Portugal 15 - ISO 17 - Spain 16 - ISO 21 - Germany 17 - ISO 60 - Norway 1 18 - ISO 61 - Norway 2 19 - ISO 69 - France 20 - CP 860 Portugal 21 - UNIX International 22 - CP 863 French Canadian 23 - PC Abicomp International 24 - PC Abicomp Portugal 25 - CP 852 Latin 2 26 - CP 857 Turkey 27 - CP 866 Cyrillic 28 - CP 210 Greece 29 - CP 851 Greece 30 - 862 Hebrew Command Description Acceptable Values

or call NEC Technologies at 1 800-632-2326 . You can also contact NEC through the Internet at the following internet address. www.nectech.com/supplystore Supplies When replacing printer cartridges use ONLY: • NEC Black Print Cartridge, # 30-080 • NEC Color Print Cartridge, # 30-085 Paper Supplies: • Fine white inkjet paper, # 70-100 (Pack of 500) • Premium coated inkjet paper, # 70-110 (pack of 100) • High grade glossy photo paper, #70-240 (pack of 10) • Premium transparency, # 70-120 (pack of 20) • T-shirt transfer paper, # 70-290 (pack of 10) • Snapshot photo paper (4 x 6), # 70-250 (pack of 24) • Glossy inkjet paper, # 70-115 (pack of 20) See Appendix A of this user’s guide for specific information about paper recommendations. Note: For warranty purposes, remember to register your printer! Use the mail-in card included in the Service Xpress Brochure or register at NEC’s website: www.nec.com.

resources for information and technical support, including • How to reach NEC Technical Support for assistance • How to obtain NEC service contracts • SuperScript 950C Printer Limited Warranty ASSISTANCE NEARBY Often, the best source for assistance is closer than you think. Before calling NEC, check out the options below. Help From Within Your Company If your organization is large and has purchased many NEC printers, the best source of assistance may be within your own company. Your company may have designated central support personnel that you can go to when you have any problems or when you need supplies such as paper or inkjet cartridges. These central support personnel can then contact the appropriate dealer or NEC support staff. Help From Your Dealer The dealer from whom you purchased your printer is backed by complete support resources and programs within NEC. Your dealer can provide you with details on all available support options. NEC TECHNICAL SUPPORT NEC Technical Support is available to answer your questions, Monday through Friday, 8:30 a.m. to 8:00 p.m., Eastern Standard Time. Please have the following printer information ready when you contact NEC: • Model number • Serial number • Date and place of purchase • NEC Maintenance agreement number (if printer is already under agreement) NEC Technical Support can help you with the initial installation of this product. Please contact your operating system or network software vendor if you require assistance in optimizing or customizing your system.

How to Contact NEC There are a number of ways to contact NEC or receive information about technical issues, products, and services. Contacting NEC Technical Support To contact NEC technical support or customer service by telephone, in North America, call 978-742-7010 to speak to a representative about technical support, extended warranties, repairs, or customer service. Reaching NEC on the World Wide Web NEC’s web site provides up-to-date product information and includes links to NEC’s FTP site and e-mail address. The internet address is www.nec.com For customer service and technical support, navigate to www.nectech.com. • Search the Knowledge Base for compatibility charts, specifications, white papers, technical drawings, and various other helpful documents. • Explore the FAQ pages for common problems and solutions. • Visit the Message Board to post your technical questions or to search a vast library of previous technical support solutions. • Browse Service Programs to learn about ways to extend or enhance your existing warranty. • Use the Dealer Locator to find a NEC Technologies’ sales or service center near you. Sending Internet Electronic Mail You can e-mail your questions to NEC. NEC will respond within three business days. Send e-mail messages to: [email protected] Sending a Facsimile Transmission Questions or comments can be faxed to NEC by dialing (978) 742-7049. Be sure to indicate the number where NEC can telephone or fax a response. Using FastFacts NEC’s technical support staff have created technical notes and tips for using NEC products. You can order these documents by touchtone menu and have these automatically sent to your fax machine. To use NEC FastFacts in the US, call 978-742-7010 To use NEC FastFacts in Canada, call 630-775-7999 Follow instructions for ordering documents and include your return fax number. Reaching the NEC Bulletin Board System You can use the NEC Bulletin Board System (BBS) to send messages and transfer files. The BBS number is (978) 742-8706.

Technical Support at the following address: Printer Technical Support, Dept. #3390 NEC Technologies, Inc. 305 Foster Street Littleton, MA 01460-2004 NEC WARRANTY AND SERVICE Your SuperScript 950C printer comes with a one-year exchange warranty. The complete warranty is provided below. All repair requests must be prequalified by calling NEC Product Support at 978-742-7010. NEC Service Contracts The initial one-year warranty period comes with two options. The first one is where you must return your product for repair or replacement. The second one, is where NEC will ship a replacement product without receiving the original one first, if you guarantee return of your original product with a major credit card. Warranty extension and warranty upgrade up to 3 years is available through NEC’s Service Xpress (SM) brochure. NEC Customer Service and its dealers offer a complete range of services, including onsite repairs and maintenance. Several maintenance agreement programs are available to meet your needs and budget, including: • Onsite agreements on a yearly or multi-yearly basis which ensure priority response from NEC Customer Service and Support • Per-incident repair services for scheduled maintenance. • Extended exchange warranties with pre-paid shipping. To discuss an extended warranty or a service contract, contact NEC Customer Service at 978-742-7010. Note: This product requires specific computer hardware and software configurations to operate as specified by NEC. It is the owner's responsibility to supply these supporting items, and where necessary, to reconfigure and/or furnish additional hardware and/ or software as required or specified by NEC to assure normal product operation. NEC incurs no obligation to furnish or install said items. NEC reserves the right to modify or update SuperScript software as it deems necessary and to determine distribution policies for such changes to existing owners.

LIMITED WARRANTY NEC TECHNOLOGIES, INC. (hereinafter NECTECH) warrants this Product to be free from defects in material and workmanship and agrees to repair or replace any part of the enclosed unit which proves defective under these terms and conditions. Warranty Period Labor is warranted for one (1) year from the date of the first consumer purchase. Parts are warranted for one (1) year from the date of the first consumer purchase. The Inkjet Cartridge is warranted until it runs out of ink or until its usable life expires, whichever occurs first. Warranty Coverage This warranty may be enforced only by the first consumer purchaser and it is not transferable. Except as specified below, this warranty covers all defects in material or workmanship and agrees to repair or replace (at NECTECH’s option) any part of the enclosed unit. The following are not covered by this warranty: 1. Any Product which is not distributed in the U.S.A. or Canada by NECTECH or which is not purchased in the U.S.A. or Canada by the first consumer purchaser. 2. Any Product on which the serial number has been defaced, modified, or removed. 3. Damage, deterioration, or malfunction resulting from: a. Accident, misuse, abuse, neglect, fire, water, lightning, or other acts of nature, improper storage, unauthorized product modification, or failure to follow instructions supplied with the Product. b. Alteration, repair, or attempted repair by anyone not authorized by NECTECH. c. Any shipment of the Product (claims must be presented to the carrier). d. Removal or installation of the Product. e. Any other cause which does not relate to a Product defect. 4. Cartons, carrying cases, batteries, external cabinets, magnetic tapes, or any accessories used in connection with the Product. 5. This warranty covers only NECTECH-supplied components. Service required as a result of third party components is not covered under this warranty. Warranty Support NECTECH will pay labor and material expenses for covered items, but we will not pay for the following: 1. Removal or installation charges. 2. Costs of initial technical adjustments (set-up), including adjustment of user controls. 3. Payment of shipping and related charges incurred in returning the Product for warranty repair or exchange.

All service calls must be qualified by a NECTECH technical support specialist. A service request can be made by calling 978-742-7010. NECTECH may send a replacement printer which will be, at NECTECH’s option, new or like new, and will meet all of the specifications of the replaced printer. The replacement printer will be shipped for delivery within 3 business days at NECTECH’s expense within the United States or Canada upon receipt of your defective printer, or upon receipt of a major credit card number to guarantee receipt of the defective printer. The warranty period on any replacement printer shall be either 1) the remaining balance of the original one (1) year term, or 2) ninety (90) days, whichever is longer. With the exception of the duration, the terms and conditions of this warranty shall apply to any replacement printer. No service will be provided outside of the United States or Canada. NECTECH requires that you provide the original bill of sale or receipt as proof of purchase in order to obtain warranty service. Please retain such proof of purchase with your records. You can contact Customer Service and Technical Support by dialing 978-742-7010. Limitation of Damages and Implied Warranties NECTECH’s sole liability for any defective product is limited to the repair or replacement of the product at our option. NECTECH shall not be liable for: 1. Damage to other property caused by any defects in this product, damages based upon inconvenience, loss of use of the product, loss of time or data, commercial loss; or 2. Any other damages, whether incidental, consequential, or otherwise. This warranty is exclusive and is in lieu of all other warranties, express or implied, including but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages. Therefore, the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For information, telephone 978-742-7010

Note: Note: All Products returned to NECTECH for service MUST have prior approval; this may be obtained by calling the above number. Any unit shipped to NECTECH without authorization may be returned freight collect. This Product is warranted in accordance with the terms of this limited warranty. Consumers are cautioned that Product performance is affected by system configuration, software, the application, customer data, and operator control of the system, among other factors. While NEC TECHNOLOGIES, INC. Products are considered to be compatible with many systems, the specific functional implementation by the customers of the Product may vary. Therefore, the suitability of a Product for a specific purpose or application must be determined by the customer and is not warranted by NECTECH. FCC STATEMENT (For United States Use Only) Federal Communications Commission Radio Frequency Interference Statement. WARNING! Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures. • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment to an outlet on a circuit different from the one to which the receiver is connected. • Consult the dealer or an experienced radio or TV technician for help. Use a shielded and properly grounded I/O cable to ensure compliance of this unit to the specified limits of the rules.

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. Le présent appareil numerique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B présentes dans le règlement sur le brouillage radioélectrique édicaté par le Ministère des Communications du Canada. Declaration of Conformity This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Type of product: Inkjet Printer Equipment Classification: Class B Peripheral Model: SuperScript 950C We hereby declare that the equipment specified above conforms to the technical standards as specified in the FCC rules. U.S. Responsible Party: NEC Technologies, Inc. Address: 1250 N. Arlington Heights Road, Itasca, Illinois 60143 Telephone Number: 630-467-5000

4 C Cartridge 33 alignment 27, 35 changing 27 cleaning 27, 36 life expectancy 60 replacing 33 D Demonstration page 27 DOS printing 66 Driver Properties 17 options 28 Driver properties Color Management 19 Details Tab 18 General Tab 17 Printer Care Tab 26 Settings Tab 53 Sharing Tab 20 spool settings 19 F FCC Statement 74 H Hex-dump 49 Run 49 humidity 59 I ink drying 28 interface ports 59 M Messages error 31 status 29 N NEC SuperScript 950C folder 16 noise level 60 O Optional Profile 3 Orientation 23 Orientation, paper landscape 23 portrait 23 P Paper 9 care 52 choosing 52 Input/Output Paper Tray 9 Main Paper Tray 7 Manual Feeder 10 paper jams 43 printable area 60 recommended 51 sizes and capacity 53 supplies 67 weights 51 paper sizes and capacity 53 paper weights 51 plain paper 51 thick stock 51 Plug-and -Play 15 power consumption 59 power requirements 59 Primary Profile 4 print area 54 print method 59 print speed 59 Printer 1 dimensions 59 Operator Panel 11 Optional Profile 7

Primary Profile 7 Printer parts 1, 2 repair 71 setting up the printer 1 printer dimensions 59 printer processor 59 R RAM 59 release button 43 Run/Show Printer Monitor 26 S SCSI 59 service contracts 71 supplies, ordering 67 T technical support 69 Test page 18, 27 Troubleshooting 39 paper 42 Print Cartridge 44 Printer hardware 39 printing 47 U uninstalling software 16 W Warranty 71