Polaroid P100I Operation & User’s Manual

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid User's Manual No. 980497-0012 Rev. A © 2004 Polaroid Corporation User's Manual P100i

Series card printers. RETURN MATERIALS AUTHORIZATION Before returning any equipment to Polaroid for in-warranty or out-of-warranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below: Polaroid Digital ID Systems 4650 Executive Blvd. Ft. Wayne, IN 46808 www.polaroid-id.com Toll Free Number: 1-866-484-0611 COPYRIGHT NOTICE This document contains information proprietary to Polaroid. This document and the information contained within is copyrighted by Polaroid and may not be duplicated in full or in part by any person without written approval from Polaroid. While every effort has been been made to keep the information contained within current and accurate as of the date of publication, no guarante is given or implied that the document is error-free or that it is accurate with regard to any specification. Polaroid reserves the right to make changes, for the purpose of product improvement, at any time. TRADEMARKS “Polaroid and Pixel Design” are trademarks of Polaroid Corporation. Windows and MS-DOS are registered trademarks of Microsoft Corp. All other trademarks or registered trademarks of their respective holders. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid PRODUCT WARRANTY STATEMENT Printers All Polaroid Card Printers are warranted against defects in material or workmanship for twelve (12) months from the purchase date. Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user. Note: Products returned must be packaged in the original or comparable packing and shipping container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for return to customers in the continental United States is paid by Polaroid. Otherwise, Polaroid pays CPT (carriage paid to) nearest airport, customer pays customers, duties, taxes, and freight from airport to destination. If Polaroid determines that the product returned for warranty service or replacement is not defective as herein defined, the customer will pay all handling and transportation costs. Printheads Since printhead wear is part of normal operation, the original printhead is covered by a twelve (12) month warranty. Warranty period begins on purchase date. To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Polaroid supplies (media and/or ribbons) for warranty qualification. However, if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Polaroid’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the User’s Guide has causes defect in the thermal printhead for which a warranty claim is made. Spare Parts All parts, maintenance kits, options kits, and accessories are warranted to be free of defects in material and workmanship for 90 days (except where otherwise denoted) from date of purchase. This warranty become void if the item is modified, improperly installed or used, or damaged by accident or neglect.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses ans can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference’s by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. The user may find the following booklet, prepared by the Federal Communications Commission, helpful: How to identify and resolve Radio/TV Interference Problems. This booklet is available from the U.S. Government printing Office, Washington, D.C. 20402, Stock No. 004- 000-00345-4. Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Polaroid may cause, harmful interference and void the FCC authorization to operate this equipment. INDUSTRY CANADA NOTICE This device complies with Industry Canada ICS-003 class B requirements. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Model: P100i conforms to the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class B digital device. 73/23/EEC modified by 93/68/EEC 1999/5/CE EMC Directive EMC Directive EN 55024 (2001) EN 60950 (1992) and Amendments A1 to A11 (1997) Immunity to Electromagnetic Disturbances Radio frequency interferences 89/336/EEC modified by 92/31/EEC and 93/68/EEC RF Emissions control RF Emissions and immunity for radio equipment Low voltage Directive R&TTE Directive EMC Directive EN300330-2 V1.1.1 EN 55022 (1998) EN 301489-3 V1.4.1 Product safety For a formal Certificate, please contact Compliance Engineering at the Fort Wayne facility.

These printers produce cards ideal for personalized identification, access control, visitor, membership, promotion and luggage card, badges and tags. This manual guides you to an efficient start up and operation of your new Card Printer. P100i PRINTER MODELS The Product Number tells a story: Here is a quick review of the Polaroid Card Printer Series numbering and lettering system to help you. The P100i Plastic Card Printer employs Dye Sublimination and Resin Thermal Transfer Technologies. Model numbers include identifiers that specify options are shown using the following lettering conventions: P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Smart Card: O = No E = Yes Magnetic Encoder Options: O = No 1 = Stripe Down HICO 2 = Stripe Down LOCO 3 = Stripe Up HICO 4 = Stripe Up LOCO Memory: O = Standard Interface: C = Ethernet and USB U = USB and Parallel Magnetic Encoder: O = No M = Yes Windows Drivers & User Documentation CD Power Cord: O = None I = 120 VAC & 220 VAC U = UK D420i- XXXXX-XDO Ship-Away Kit }

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Important general information. Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury. Electrical hazard, such as an exposed voltage point, capable of causing electrical shock and personal injury. An area where electrostatic discharge (ESD) can cause component damage. Use a grounding wrist band. Elevated temperature hazard, capable of producing a burn. Keep Card Printer clean by minimizing cover open time. ICONS Throughout this manual, different icons highlight important information, as follows:

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . .1 1•1 Unpacking your card printer . . . . . . . . . . . . . . . . . . . .1 1•2 Indicators and control . . . . . . . . . . . . . . . . . . . . . . . . .3 1•3 Printer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 OPERATION 7 2•1 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 2•2 Loading ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 2•3 Loading cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 A- Card Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 B- Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . .12 C- Card Thickness Control Lever . . . . . . . . . . . . . . . .13 D- Card Output Hopper . . . . . . . . . . . . . . . . . . . . . . .13 2•4 Rejected Card Box . . . . . . . . . . . . . . . . . . . . . . . . . .14 2•5 Feeding one card at a time . . . . . . . . . . . . . . . . . . . .16 2•6 Printing a test card . . . . . . . . . . . . . . . . . . . . . . . . . .17 2•7 Printer menu information . . . . . . . . . . . . . . . . . . . . . .18 PRINTING A SAMPLE CARD . . . . . . . . . . . . . . . . . .21 3•1 To install the P100i Printer Driver Automatically on all Operating systems, use the install wizard . . . . . .22 3•2 Set Printer Driver Options . . . . . . . . . . . . . . . . . . . . .23 3•3 Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . .24 CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 4•1 Cleaning System . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 4•2 Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . .27 4•3 Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . .28 TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . .30 5•1 Interpreting LCD Display Messages . . . . . . . . . . . . .30 5•2 Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . .34 TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . .37 P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

ENCODER . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 A- Media Loading Orientation . . . . . . . . . . . . . . . . . . . . . .42 B- Magnetic Encoder Cleaning . . . . . . . . . . . . . . . . . . . . .43 APPENDIX B - SMART CARD CONTACT STATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 A- Media Loading Orientation . . . . . . . . . . . . . . . . . . . . . .45 B- Magnetic Encoder Cleaning . . . . . . . . . . . . . . . . . . . . .45 APPENDIX C - ACCESSORIES AND SUPPLIES . .46 Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 APPENDIX D - World Wide Sales and Support . . .47 P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Your P100i printer ships in a carton and protective anti-static bag. Keep all packing material in case you need to move or re- ship the printer. While unpacking, inspect the carton to ensure that no damage occurred during shipping. Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer. GETTING STARTED 1•1 Unpacking your card printer

To reorder, please refer to Appendix C of this manual. In addition to user documentation, make sure the following items are included with your P100i printer: P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid CLEANING CARD CARTRIDGE CARD OUTPUT HOPPER INTERFACE CABLE CD ROM With drivers & documentation CLEANING KIT POWER CABLE(S) QUICK START GUIDE

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid 1•2 Indicators and Control Your P100i printer has an LCD Display, two LED’s and two Panel Buttons. The 16 character LCD Display is used for: • Showing the printer’s current status • Providing operator and service messages (chapter 5) The two LEDs are used for: • Green: Power LED • Amber: Alert LED (with Beeper) This Alert LED is on when an error condition exists. The Beeper will sound three alert "Beeps" and the LCD Display will show the associated error message. The Menu Button (left) is a push button used for: • Bringing printer into Menu Mode when pressed with the printer showing READY on the LCD Display. • Using in Menu Mode to scroll through Menu Options. The Clear Button (right) is a push button used for: • Clearing an error status (when LCD Display shows an error and Alert LED is on). • Invoking automatic retry of the operation which gave the error. • Selecting a Menu Option when in Menu Mode. Note: The buttons beep when pushed. LCD Display Menu Button “Next” Clear Button “Select” Power LED Alert LED LCD Display: LEDs: Panel Buttons: i

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid 1•3 Printer Installation The following will guide you through the installation of your P100i printer. CAUTION: Limit AC power supplied to the P100i Printer to 110 - 230 V AC, 60 - 50 Hz for an associated 680 mA - 310 mA. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults. CAUTION: Intermittent or unpredictable operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent. Use only Parallel Cable under 3 Meters in length. 1. Place the printer in a location that allows easy access to all sides. The printer should never be operated while resting on its side or upside down. 2. Place the power switch in the OFF (0) position. 3. Insert the power cable into the printer power socket and attach to grounded electrical socket of the proper voltage and type. Continued on following page

printer and computer. Note: In printers with two-connectors, use the USB or the Parallel/Ethernet, never both. 5. Switch power on. Parallel Computer Connector Option USB Computer Connection Ethernet Computer Connection Option P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid ETHERNET INDICATORS ETHERNET PUSH BUTTON Press the Ethernet Push button with the printer ON to to get a Test Card. Press and hold the Switch while turning ON the Printer to perform a RESET. LED Action Status Being Signaled Red Flashing Power-On Self Testing Red Solid > 30 sec Failure of Power-On Tests Red/Green Flashing Alternately Firmware Download mode Green Solid > 30 sec Proper Hardware Operation; Network Found Green Rapid Flashing (9/sec) Network not Found Green Slowly Flashing (1/sec) Print Job in Progress Ethernet Test Card LEDs Ethernet Push You can refer to the ZebraNet® PrintServer II™for Ethernet Networks Installation and Operation Guide for details regarding this interface. The following shows the function of the switch and indicators found on P100i Printers that use Ethernet Computer Interfaces.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid OPERATION 2•1 Printer Features The following shows the features found on your P100i Printer: STANDARD FEATURES OPTIONAL FEATURES 1. Print Head A. Magnetic Encoding Station 2. Print Head Unlock Lever B. Smart Card Contact Station 3. Manual Holder 4. Card Output Hopper 5. Card Cleaning Cartridge 6. Rejected Card Box 7. LCD Display & 2 Panel Buttons 8. Card Feeder + Cover 9. Card Thickness Control Lever PLEASE NOTE: Any blue items inside the printer can be operated by the user. 1 2 3 A 4 9 8 7 6 5 B

Your P100i Plastic Card Printer comes equipped with several security features. For information on the Passcode electronic lock or the TrueSecure Varnish Image Printing, please refer to the i Series Security Features supplement document. Contact your management or authorized dealer for more details. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid 2•2 Loading Ribbons The P100i Printer requires approved ribbons (see Appendix C). The Resin Thermal Transfer and Dye Sublimation ribbons and Lamination are specifically designed for your P100i Printer. i Series printers require the use of i Series ribbons for full color printing. 1.·Remove ribbon from packaging. 2.·With printer power ON and READY status, open cover and press down on the Print Head Unlock Lever to open the print head carriage. The print head carriage will pop open. Continued on following page DO NOT TOUCH the print head or the electronic components on the print head carriage. Discharges of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage the print head and other electronic components used in the device.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Please note that the ribbon automatically synchronizes whenever the print head lock down occurs. With i Series ribbons, the printer automatically detects the ribbon type inserted. The card flipper will not operate and an error will be indicated if you try to flip a card when the cover is open. 3. Load ribbon onto the supply spindle (under print head carriage) and empty core (with tape attached) onto the take-up spindle. Make sure the ribbon comes off of the top of the supply spindle and feeds to the top of the take-up spindle. 4. Push down on the Print Head Lock Lever until an audible 'click' signals the locked-down position. 5. Close Cover. SUPPLY SPINDLE TAKE-UP SPINDLE ‘CLICK’

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid 2•3 Loading Cards To help you load, print, and collect cards, the P100i has the following items: A - CARD FEEDER This items is used for loading cards. DO NOT bend cards or touch print surfaces as this can reduce print quality. The surface of the cards must remain clean and dust free. Always store cards in an enclosed container. Ideally, use cards as soon as possible. If cards stick together, carefully shuffle them. 1.·Open Card Feeder Cover by putting your fingers on both sides and rotating the cover in a clockwise direction to the open position. 2.·Install cards into Feeder* as shown. 3.·Close Card Feeder Cover. * See Chapter 6,Technical Specifications, for card requirements and capacities.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid B - CARD CLEANING CARTRIDGE This item is used to clean the cards entering the printer. 1.·Remove Card Cleaning Cartridge from packaging. 2.·Open Printer cover and remove the yellow reminder tape from the location for the Cleaning Cartridge. 3.·Make sure the arrow on top of the assembly is facing toward the rear of the printer. Hook assembly into slot on printer and rotate down. Ensure the assembly locks in place.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid C - CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam. Open Cover, and adjust lever to correct position. Repeat for different card thickness. (Factory setting is for 30mil (0.762mm) card thickness). See diagram below: D - CARD OUTPUT HOPPER This item is used for collecting printed cards. Install Card Output Hopper onto printer by hooking over bottom edge of card exit aperture. Card Thickness: A -60mil (1.524mm) to 50mil (1.27mm) B - 40mil (1.016mm) C - 30mil (0.762mm) D - 20mil (0.508mm) E* - Less than 20 mil (0.508mm) * Start at lowest position and move lever up to match card thickness. For other card thickness, start lever at lowest position and move up until cards feed.

The P100i Printer is equipped with a Rejected Card Box. When an encoding can not be completed, the card is ejected into the Rejected Card Box. The P100i Printer counts the number of cards which go into the Rejected Card Box. After 20 cards the printer stops, the Amber LED Flashes and a LCD Message is displayed indicating the need to empty the reject box. WHEN TO MAINTAIN When the LCD screen reports message HOW TO MAINTAIN 1.·Press the top of the Rejected Card Box Door as shown. Allow the door to swing down and open. 2.·Remove all cards from the Rejected Card Box. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid REJECT BOX FULL

press the top. An audible “click” signals the locked position. 4.·Press the Clear Button on the front panel to re-start the current printer job and to clear the rejected cards counter. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

A Manual Feed Slot is avalable on the side of the Card Feeder cover for feeding single cards. Cleaning Cards are fed manually through this slot. The Feeder must be empty for manual card feeding to work properly. For one-at-a-time printing, feed cards through slot on side of Feeder. Do not feed more than one card at a time. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

With ribbon and cards loaded, your P100i printer is ready to print. To check the operation of the printer you should print a test card. 1. When the printer displays READY, press the “Next” button (left) on your Control Panel to “SELF TEST CARD MENU”, then the “Select” button (right). 2. Press “Next” to the SELF TEST CARD Print parameters, and then “Select”. 3. A test card will print after a few seconds. LCD display will show printing status. Test Card is printed on both sides of the card. This is an example of the test card. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Front Side Back Side

The printer is equipped with a LCD Display and two key buttons which gives access to printer menus. Press the Menu button to enter the Menu Mode The top line display shows menu information. The second line of display clarifies the function of the two [NEXT] and [SELECT] key buttons relative to the current menu item. The printer will return to READY Mode if either of the two key Buttons is not pressed within ten seconds of entering Menu mode. See next page: P100i LCD Menu Tree *If the printer is equiped with a Magnetic Stripe Encoder P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Menu Button [NEXT] Clear Button [SELECT]

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid READY N: NEXT S: SELECT PRINTER INFO N N S N CLEANING MENU GO TO MAIN MENU N N Printer Firmware Version Number of Impressions Reject Box status To show the number of cards remaining in the reject box GO TO MAIN MENU CLEAN PRINT HEAD To clean the Thermal Print Head and card transport system CLEAN MAG. HEAD* To clean the magnetic Encoder Head GO TO MAIN MENU TEST PATTERN To print a printer test card PRINT PARAMETERS To print a test card showing the operating parameter settings of the printers MAG PARAMETERS* To print a test card showing the operating parameter settings of magnetic encoder. SELF TEST MENU PRINTER DEFAULT S S S S S N To run cleaning To run printing S S S S S N N N …/… Printer Model number

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Offset X: aa-Y:bb To show the X print location offset value in pixels (aa) To show the Y print location offset value in pixels (bb) Mag. Option: cccc To show the setting of the magnetic encoder as (cccc), which can be: -HICO (high coercivity) -LOCO (low coercivity) -NONE (no encoder present) Color Parameters To show the intensity values of yellow (Y), Magenta (M) and Cyan (C) panels and contrast value of black Resin (K) panel. Ribbon Type To show the type of ribbon installed. It may not match the ribbon physically installed until the installed ribbon has been selected through the driver. GO TO MAIN MENU N S N S PRINTER DEFAULT (Cont’d.)

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid PRINTING A SAMPLE CARD Printing with the P100i Printer requires the Windows Printer Driver, your card design/issuing Windows software or printer command level programming through the printer interface. The P100i Card Printer can be used with any Windows 98/ME/XP/Win 2000, Windows NT 4.0 software application program, using the drivers provided on CD with the printer. This section contains information on the printing of a dual-sided card in color (using the 6-Panel color ribbon YMCKOK) and the Windows Printer Driver. BEFORE installing updated printer driver versions, always delete the existing printer driver version from your computer.

automatically on all Operating systems, use the install wizard. The wizard will: - Automatically launch when the driver CD is inserted. - Check to see which operating system you are using Delete previous versions of the driver and clean up any necessary Registry entries. - You must select “Remove” from the install options to remove any previous driver versions. - Shut down of PC if necessary. - Install the new driver files. The install Wizard will walk you through the appropriate steps. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Do not power the printer with USB attached. The driver will prompt you for USB installation.

General Info. Getting Started Operation Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Printing a Card 3•2 Set Printer Driver Options: To open the P100i Printer screen, right mouse click on your driver icon and select Properties. Change the options as follows: 1• On the Device Settings tab the magnetic encoder feature is automatically enabled. If you need to change settings for a Magnetic Encoder, select Encoder settings button. 2• On the General tab select card orientation: Landscape or portrait - Select “Landscape”. (In Windows NT, this is located under Document Defaults when you right mouse click from your driver icon. In Windows 2000 and XP, it is located under Print preferences.) 3• In the Ribbon section, the ribbon type is automatically detected and enabled for you. 3a• You can click on “ribbon Info” and see how many panels are left. 4• In the same tab, go to Black Panel area and select Text Only. This option allows the text printing using the Black Resin Panel from the Color Ribbon. 5• Close the P100i Printer screen. Now that you have loaded media and set up the printer driver, the P100i Printer is ready to print. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

General Info. Getting Started Operation Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Printing a Card 3•3. Printing a Sample Card: Follow the steps to print your first card - Go to the Microsoft Word Software. - If the printer was not selected as the default printer, go to the File menu and Select Printer and choose Polaroid P100i Card Printer or i Series parallel card printer in the printer names list. Then Close the print dialog box. - Come back to File menu and choose Page Setup. - Select Paper Size tab and in Paper Size choose Card. Then select the orientation: "landscape". - Go to Margins tab, put the Top, Bottom, Left, and Right margins with O values. - Press OK to close Page Setup window. - The card appears on the screen. - Design a card with 2 sides as follows: - Once you are ready to print, go to File and point Print. - The printer will feed in a card and start printing ( the data download time will vary depending on the complexity of the card design and the processing speed of your computer). P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Front Side Back Side Build the World with us! http://www.polaroid-id.com If found return to: http://www.polaroid.com

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid CLEANING PROTECT YOUR FACTORY WARRANTY! The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Polaroid authorized technicians to service the P100i Printer. NEVER loosen, tighten, adjust, or bend, etc. a part or cable inside the printer. NEVER use a high pressure air compressor to remove particles in the printer.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid 4•1 Cleaning System Your P100i Printer includes a simple cleaning system using the Pre- Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain important parts of your printer: including the Print Head, and Transport Rollers. Although the CLEAN PRINTER message is displayed until the cleaning process has been performed, the printer will continue to operate. Note: For a printer cleaning prior to the WHEN TO CLEAN signal, press the Left Panel Button until the LCD screen shows "CLEANING MENU". Press the right Panel Button to select and one more time again to run the cleaning process (Repeat first steps 1 & 2 above). CLEAN PRINTER WHEN TO CLEAN When LCD screen reports message. HOW TO CLEAN 1. Leave power on. Open Cover and release Print Head Bracket to remove ribbon. Close Print Head bracket. Close Cover. Remove cards from Card Feeder. 2. Insert one Pre-Saturated Cleaning Card (provided) through slot on the side of the Card Cartridge. 3. Press the right Panel Button for a few seconds. The card will feed into printer and carry out the cleaning process. Repeat the process with a new Cleaning Card if necessary.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid 4•2 Cleaning the Print Head A cleaning using the Cleaning System with cards usually suffices. However, a separate Print Head cleaning using swabs can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs. 1.·Raise Print Head and remove the Ribbon. 2.·Clean Print Head by moving alcohol- moistened swab tip side-to-side across Print Head elements. Only use moderate force. (To reorder swabs see Appendix C). 3.·Turn power ON . Allow two minutes for the print head components to dry before resuming printing. Never use a sharp object to scrape deposits from the print head. Permanent damage will result.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid 4•3 Card Cleaning Cartridge Your P100i Printer also has a Card Cleaning Cartridge. This item cleans the cards entering the printer. To ensure print quality, the cleaning roller requires periodic replacements. WHEN TO MAINTAIN When LCD screen reports message. Run a printer cleaning first . (see 4.1 Cleaning System for more instructions.) HOW TO MAINTAIN 1.·Open Cover and locate Cleaning Cartridge. 2.·Gently remove Cleaning Cartridge by rotating up and away from printer. Continued on next page... CLEAN PRINTER

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid 3.·Remove Cleaning Roller from Cartridge and discard. 4.·Install new Cleaning Roller into Cartridge*. To avoid contamination, always hold the Cleaning Roller assembly by the ends. 5.·Carefully peel off wrapper from new Cleaning Roller while in Cartridge. 6.·Replace Cartridge into printer. Make sure the arrow on top of the assembly is facing toward the rear of the printer. Hook assembly into slot on printer and rotate down. Ensure the assembly locks in place. DO NOT touch the roller surface that contacts the cards. 7.·Close Cover. * See Appendix C for replacement Cleaning Rollers. SLOT Although the CLEAN PRINTER message is displayed until maintenance has been performed, the printer will continue to operate.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid MEANING The printer is performing an internal test before use Ready for use Print Head cool down mode Self test card printing The card data is being transmitted The card data is being transmitted The yellow panel is being printed The magenta panel is printing The cyan panel is printing ACTION Wait for the ready message Wait for READY message Wait for test card Wait for card printing to start TROUBLESHOOTING This section offers solutions to potential problems you may experience with your P100i printer. The table below lists the screen messages that will be displayed on the printer's LCD, both during normal operation and to alert operator of any error conditions. There is also some additional information dealing with quality issues concerning printing onto cards. 5•1 Interpreting LCD Display Messages SCREEN MESSAGE INITIALIZING READY WAIT TEMPERATURE SELF TEST DOWNLOADING DATA PRINTING YELLOW PRINTING MAGENTA PRINTING CYAN

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid SCREEN MESSAGE PRINTING BLACK PRINTING VARNISH PRINT HOLOGRAM CLEAN PRINTER CLEAN MAG HEAD CLEANING REMOVE RIBBON OUT OF RIBBON MECHANICAL ERROR OUT OF CARD COVER OPEN HEAD OPEN COMMAND ERROR PARAMETERS ERROR MEANING A monochrome panel is being printed. The overlay is printing A hologram overlay is being printed The printing is prompting operator maintenance The printing is prompting operator maintenance The printing is performing an internal cleaning routine The ribbon has not been removed while the cleaning operation is in progress The printer ribbon has run out The printer has an error moving the card internally The card feeder is empty The cover is open The print head is not locked into position The data being sent from the host is not recognized The features of the card are not recognized ACTION Carry out the cleaning procedure as detailed in section 4 of this manual Carry out the cleaning procedure as detailed in section 4 of this manual Remove ribbon Replace printer ribbon Remove the jammed card. Ensure the card is not out of specification Add more cards or adjust the card feeder to accept the cards Close the cover Lock the print head in its lower position Check that the data is suitable for printing. Try reprinting a card from known “good” data Check the Windows driver options and printer type

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid SCREEN MESSAGE ENCODING ERROR READING ERROR REJECT BOX FULL MAGNETIC ERROR FLASH ERROR NO ACCESS MEANING Data cannot be written or read from the card’s magnetic stripe Data cannot be read from the card’s magnetic stripe The reject box is full The printer cannot detect a magnetic stripe on the card ACTION Check that the cards are loaded with the magnetic stripe in the correct orien- tation. Check whether high or low coercivity cards have been specified. Check that the data conforms to ISO specifications. See Appendix A of this manual for further information. Check that the cards are loaded with the magnetic stripe in the correct orien- tation. Check whether high or low coercivity cards have been specified. Check that the data conforms to ISO specifications. See Appendix A of this manual for further information. Empty the reject card box and press the right panel button Check the card orientation Contact your dealer for technical support

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Ribbon Errors: Check that the print ribbon has not 'run out'. Lock and then unlock the print head assembly; this resynchronises the ribbon automatically. When using a color ribbon, it should advance automatically so that the leading edge of the Yellow panel is beneath the print head. Ensure that the correct ribbon type has been specified in the Windows driver. Card Feed & Mechanical Errors: Ensure that the card thickness adjustment has been set-up correctly to allow one card to feed. Magnetic Encoding Errors: Check that the cards are inserted correctly in the printer. Ensure that the cards are low or high coercivity as required, and are set-up correctly in the printer driver. Cleaning Alert: The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out. (See Chapter 4).

This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedure below: (NOTE: The Polaroid i Series ribbon is specifically designed to be compatible with all Polaroid i Series printers. Use of a print ribbon other than the Polaroid i Series may result in poor print quality, which the following fixes may not correct. To ensure compatibility and print quality, always use Polaroid i Series ribbons.) • Small spots appear on the printed card with a non-printed area or a different color. Possible Cause A • Contamination on the card surface. B • Dust inside the printer and/or dirty Cleaning Roller. >> Solution A1 • Check that cards are stored in a dust free environment A2 • Use a different supply of cards. B1 • Perform a Cleaning of the printer (see Cleaning section). B2 • Replace Cleaning Roller (see Cleaning section) • There are non-printing horizontal lines (white) on the card surfaces. Possible Cause A • Ribbon is not correctly positioned. B • Print Head may be dirty. C • Print Head elements may have been damaged (e.g., scratched or burnt). >> Solution A1 • Open cover and press down the Print Head Unlock Lever to open the Print Head carriage. The Print Head will move up. A2 • Check that the ribbon is properly rolled onto the ribbon cores and there are no wrinkles in the ribbon. A3 • Push down on the Print Head Lock Lever until an audible “click” signals the locked-down position. 34 P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

A5 • Print again. B1 • Perform a Cleaning of the Print Head (see 4•2 Cleaning the Print Head). C1 • Call service for Print Head replacement information. • Printing shows very pale or inconsistent results. Possible Cause A • Ribbon may have been stored improperly or is damaged. B • Cards may not meet specifications. C • Contrast and/or intensity may be set to values which are too high. D • Dust or embedded contamination on elements of the Print Head. >> Solution A1 • Change ribbon and print again. B1 • Use a different supply of cards. C1 • Adjust Contrast and/or Intensity values in software. D1 • Perform a Cleaning of the Print Head (see 4•2 Cleaning the Print Head). • Printing shows blurry printed image. Possible Cause A • Ribbon may not be correctly positioned. B • Ribbon may not synchronized on the correct color panel position. C • Cards may not meet specifications. D • Dust inside the printer and/or dirty Cleaning Roller. >> Solution A1 • Open cover and press down the Print Head Unlock Lever to open the Print Head carriage. The Print Head will move up. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid

A3 • Push down on the Print Head Lock Lever until an audible “click” signals the locked-down position. A4 • Ribbon will automatically synchronize. A5 • Print again. B1 • Open cover and press down the Print Head Unlock Lever to open the Print Head carriage. The Print Head will move up. B2 • Push down on the Print Head Unlock Lever until an audible “click” signals the locked-down position. B3 • Ribbon will automatically synchronize. B4 • Print again. C1 • Use a different supply of cards. D1 • Perform a cleaning of the Print Head (See 4•2 Cleaning the Print Head). D2 • Replace Cleaning Roller (See 4•3 Cleaning Cartridge). • No printing on the card. Possible Cause A • Ribbon may not be installed in the printer. B • Cards may not meet specifications. C • Cable on Print Head may be disconnected. D • Print Head elements may be scratched or burnt. >> Solution A1 • Check for ribbon in the printer. B1 • Use a different supply of cards. C1 • Power off the printer and check the Print Head cable connections. P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid For optimum print quality, always keep cover of the printer closed except during ribbon loading and card thickness control procedures. The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid TECHNICAL SPECIFICATI0NS General • High speed printing, over 102 cards/hour dual sided edge to edge in full color (YMCKOK) throughput • Windows Drivers for 98 and NT 4.0, Win2000, XP, ME • One year printer warranty • One year print head warranty Color Printing • Color dye sublimation or monochrome thermal transfer printing • 35 seconds per card 2 sides (YMCKOK) throughput • 300 dpi (11.8 dots/mm) print resolution • Edge to edge printing standard Bar Codes • Code 39 • Code 128 B & C with & without check digit • 2 of 5 & 2 of 5 industrial • UPCA • EAN8 &EAN13 • PDF 417 2D bar code and other symbologies available via WindCard Classic utility tool (option) Fonts • True Type fonts available via Windows Driver *Use only Polaroid-approved card and ribbon media. Using non-approved card or ribbon media can void your warranty. Refer to the accessories section for more information about Card and Ribbon Media available from Polaroid.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Cards* • Types PVC, Composite • Card width/length: ISO CR-80 - ISO 7810, 2.125” (54mm) by 3.375” (86mm) • Option: Magnetic Stripe - ISO 7811 • Option: Smart Card - ISO 7816-2 • Card thickness: 0.76mm to 1.524mm • Card Feeder capacity: up to 100 cards (30mil) • Card Output Hopper capacity: up to 100 cards (30mil) Ribbons* • Monochrome • Monochrome colors: black, red, blue, green, yellow, silver, gold, white. • K-resin + O • K-dye + O • YMCKO • YMCKOK • YMCK • YMCKK Overlay Varnish • Thermal transfer • 4 microns thick • Clear and holographic options: - Clear - Genuine/Secure Hologram - Custom Hologram Interfaces • Centronics Parallel and USB Standard • Ethernet/USB (Optional) (Windows 2000 or XP only) Mechanical • Width: 20.9” (523mm†) • Depth: 10.17” (254.3mm†) • Height: 10.76” (269mm†) • Weight: 27.5 Ibs (12.5 kg) Electrical • 110 ~ 230 Volts AC, 60 ~ 50 Hz • FCC Class B, CE, UL, and CUL approved

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Environmental • Operating Temperature: 60 to 86°F (15 to 30°C) • Operating Humidity: 20 to 65% non condensing • Storage Temperature: 23 to 158°F (-5 to 70°C) • Storage Humidity: 20 to 70% non condensing • Ventilation: Free air * Thermal transfer (Resin) ribbons offer more durability than dye sublimation, with greater resistance to scratches and UV-induced fading. Dye sublimation printing requires dye sublimation ribbons,with either black or cyan, magenta, and yellow (plus black resin) panels. †Measured without card output hopper. Options • Centronics Cable • Smart Card Contact Station (0.76mm cards only) • Magnetic Encoder (0.76mm cards only) • Cleaning Supplies

ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD CHIP POSITION FOR SMART CARD P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid 0.125 in Radius (3.18 mm) 3.375 ± 0.01 in (85.72 ± 0.25 mm) 2.125 ± 0.002 in (53.98 ± 0.050 mm) 0.009 ~ 0.034 in (0.23 ~ 0.84 mm) 0.403 in (10.25 mm) 0.782 in (19.87 mm) 0.757 in (19.23 mm) 1.124 in (28.55 mm) ISO 7816 Cards

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Magnetic Card Stripe Encoder This section contains information on the additional operations of the P100i Printers with Magnetic Card Stripe Encoder. (See Chapter 2 for location.) INTRODUCTION Operation and maintenance requirements for the P100i Printer with the optional magnetic card stripe encoder. (See Chapter 2 for location.) The magnetic encoder can be set for either high or low coercivity. APPENDIX A

The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available with HICO encoding (P100i CM1 or P100i CEM1) or LOCO encoding (P100i CM2 or P100i CEM2). When loading cards into the Card Cartridge, please ensure that the magnetic stripe is facing down and closest to the rear. Also available are Printer models with the Magnetic Read/Write head positioned above the card path, with HICO encoding (P100i CM3 or P100i CEM3) or LOCO encoding (P100i CM4 or P100i CEM4) When loading cards, please ensure that there is a magnetic stripe. NOTE: M1 = Stripe Down HICO M3 = Stripe up HICO M2 = Stripe Down LOCO M4 = Stripe up LOCO Approved HICO & LOCO PVC cards are available. (See Appendix C). P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid ONLY USE cards that comply with ISO 7810 & 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use taped-on magnetic stripes. STRIPE DOWN STRIPE UP

There exists two different processes to clean the Magnetic Stripe Encoder. The first process consists of a standard cleaning of the printer. This cleans the most important parts of the printer; including the Print head, Transport Roller and Magnetic Stripe Encoder (refer to chapter 4 "Cleaning" for more instructions). The second process consists of a cleaning of the Magnetic Encoder using the Menu Button from the LCD Display. To access the Magnetic Encoder Cleaning Menu proceed as below: 1.·Leave power on. 2.·Remove cards from the Card Feeder 3.·Insert one Pre-Saturated Cleaning Card (provided) through slot on the side of the Card Cartridge. 4.·Press the Menu button until the LCD screen shows CLEANING MENU. 5.·Press the Select button to select. 6.·Press the Menu button again until the LCD screen shows CLEAN MAG HEAD. 7.·Run this operation by pressing the Select button. ISO STANDARD ENCODING P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid * Bits per inch † Except the ‘?’ character ‡ Including Start, Stop and LRC characters. Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms. NOTE: Refer to the Card Printer Programmer’s Manual for complete programming information. Track # 1 2 3 Field Separator ^ = = Track Density 210 bpi* 75 bpi* 210 bpi* Valid Characters Alphanumeric (ASCII 20~95†) Numeric (ASCII 48~62) Numeric (ASCII 48~62) # of Characters 79‡ 40‡ 107‡

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Smart Card Contact Station This section contains information on the additional operations of the P100i Printers with Smart Card Contact Stations. (See Chapter 2 for location.) INTRODUCTION Smart Cards can have a built-in microcomputer and a battery. Card Memory can store fingerprints, voice recognition patterns, medical records and other such data. The P100i printer may be equipped with an optional contact station for programming Smart Cards (ISO 7816). This printer model responds to commands that position the cards at the contact station, where the printer connects to the contacts on the Smart Cards. All other printer operations remain the same as the standard P100i model. APPENDIX B

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid A.·MEDIA LOADING ORIENTATION Position the cards with the Smart Card Chip at the top of the card and towards the printer. B.·SMART CARD CONTACT STATION INTERFACE When a command to the parallel or USB printer interface sends a card to the Smart Card Contact Station, the printer connects the Smart Card Contact Station to the female DB-9 connector on the rear of the printer. An attached external Smart Card Programmer can be used to program Smart card chips. DB - 9 SMART CARD DB - 9 SMART CARD PINS CONTACT POINTS PINS CONTACT POINTS 1 CI (VCC) 6 C6 (Vpp) 2 C2 (Reset) 7 C7 (I/O) 3 C3 (Clock) 8 C8 (RFU) 4 C4 (RFU) 5 C5 (GND) 9 (GND when chip is at station) Refer to the Card Printer Programmer’s Manual for complete programming information. DO NOT position printing over the Smart Card Chip.

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid Accessories & supplies Please contact your Polaroid authorized dealer to place an order for accessories and supplies. RIBBONS The following ribbons may be used in the P100i Printer: Color Ribbons (Sold by the Roll) Part Number Description 3-156 6-Panel Color Ribbon (YMCKOK) 170 images 3-159 6-Panel Color Ribbon (YMCKOK) 170 images (bulk) 3-150 5-Panel Color Ribbon (YMCKO) 200 images 3-151 5-Panel Color Ribbon (YMCKO) 330 images 3-152 5-Panel Color Ribbon (YMCKO) 200 images (bulk) 3-158 5-Panel Color Ribbon (YMCKO) 330 images (bulk) 3-157 5-Panel Color Ribbon (YMCKK) 200 images 3-153 4-Panel Color Ribbon (YMCK) 250 images 3-154 2-Panel Resin Ribbon (K Resin + O) 500 images 3-155 2-Panel Color Ribbon (K Dye + O) 500 images APPENDIX C Note: Y = Yellow, M = Magenta, C = Cyan, K = Black, O = Overlay ACCESSORIES Accessories available for the P100i Printer appear below. Always refer to the part number when placing an order: Cleaning Supplies Part Number Description 3-300 Cleaning Card Kit (box of 100 cards) 3-301 Cleaning Swab Kit (box of 25 swabs) 3-302 Premier Cleaning Kit (25 swabs, 50 cards) 3-303 Adhesive Cleaning Roller Kit (set of 5) 3-304 Cleaning Cartridge, complete

General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications Appendix A Appendix B Appendix C Polaroid World Wide Sales and Support: Polaroid Digital ID Systems 4650 Executive Blvd. Ft.Wayne, IN 46808 www.polaroid-id.com Toll Free number: 1-866-484-0611 APPENDIX D