Polycom 1725-16830-001 Quick User Manual

1 Polycom® VVX® 1500 C Business Media Phone for Cisco® Unified Communications Manager (SIP) Quick User Guide About Your Phone Using Your Phone Basic Phone Features Customizing Your Phone Applies to phones running Polycom® UC Software 3.3.0 or later. For detailed information, see the User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) at: http://www.polycom.com/support/voice/ business_media_phones/vvx1500c.html © 2010, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. ABOUT YOUR PHONE About the Touch Screen Your phone has a touch-sensitive screen. You can tap the menu items, soft keys (the keys along the bottom of the touch screen), and fields that display on the touch screen. You can also press the touch screen and drag your finger up or down to scroll through lists. About Calls and Line Keys Your phone can handle one active call and multiple calls on hold. The active call displays in the center of the touch screen. Calls on hold display in a row along the bottom of the touch screen. Your phone can have up to six lines. A line is assigned to a Line Key. Line Keys display in a column along the far-right of the touch screen. Any unassigned Line Key can be a Speed Dial Key. A Line Key is either green (dial tone, incoming call, or active call) or blue (no active call). Calls that display on the touch screen are associated with the Line Key that is green. Line Keys can also have a status indicator (a vertical bar on the far-right of the Line Key): . The status indicator can be: • Solid green—Dial-tone is available, dialing is in progress, or a call is active. • Flashing green—Incoming call. • Flashing red—All calls are on hold. About Video Your phone displays video in two windows: a small picture-in-picture (PIP) window at the top-right of the touch screen, and a larger window centered in the middle of the touch screen. By default, the near site (i.e., you) displays in the PIP, and the far site displays in the larger window. During an active call, you can tap the PIP to swap the windows the video displays in. When the near site displays in the larger window, “Local Camera” displays next to it. You can also display video on the entire screen (full screen mode) by tapping the larger window. In full screen mode, you can swap the windows the video displays in by tapping the PIP. To resume normal viewing mode, tap the full screen video. Phone Icons USING YOUR PHONE Navigating the Touch Screen • To enter the Main Menu, tap . • To return to the idle screen, tap . • To go back to the previous menu, tap the Back soft key. • To select a soft key, tap the soft key. • To view more soft keys, tap the More soft key. • To scroll through items, press the touch screen where the list displays, and then drag your finger up or down. Or, tap or press or . • To highlight items, scroll to the item using or . • To select an item, tap the item. • To select a field’s entry box, tap the field name, and then tap the field’s highlighted box. • To scroll through values in a drop- down list, tap or press one of the scroll arrows in the drop-down list. • To select a value for a field, tap the field’s highlighted grey box. From the drop-down list, tap a value. Active call without Polycom® HD Voice™ Active audio call with Polycom HD Voice Active video call with Polycom HD Voice Call (audio-only) Call (video) Call on hold Conference call Do Not Disturb Handset Headset Line Key (private and registered) Line Key (shared and registered) Missed calls Mute Speakerphone Speed Dial Key USB flash drive attached and idle Video stopped Video stopped and audio muted

2 Entering and Updating Data To enter data: 1. Tap the field you want to edit, and then tap (beside the screen title). 2. From the “keyboard” on the touch screen, tap the letter, number, or character you want. You can do the following: • To toggle between lowercase, uppercase, numerical, and titlecase modes, tap the abc, ABC, 123, or Abc soft keys. • To enter special characters, tap to display the special characters keyboard. To return to alphabetic mode, tap . • To enter text in a special language, tap the Latin, Katakana, Unicode, Cyrillic or ASCII soft keys to toggle between different languages. • To delete data you entered, press or to position the cursor to the right of the character you want to delete, and then tap . 3. Tap . To enable or disable fields, or choose a field option: >> Tap the field name, and then tap the field’s highlighted box. From the drop- down list, tap the option you want. BASIC PHONE FEATURES Placing Calls (If a call is not automatically placed after you enter the phone number, tap the Send soft key.) Using the handset: >> Pick up the handset, and then enter the phone number by tapping the touch screen or using the phone keypad. Using the speakerphone: >> With the handset on-hook, tap the New Call soft key or a Line Key, and then enter the phone number by tapping the touch screen or using the phone keypad. Using the optional headset: >> With the headset connected, press , and then enter the phone number by tapping the touch screen or using the phone keypad. Answering Calls Using the handset: >> Pick up the handset. Using the speakerphone: >> With the handset on-hook, tap the Answer soft key or the Line Key with the flashing green status indicator. Using the optional headset: >> With the headset connected, press . Answering Calls When You’re on Another Call If an incoming call arrives while you have an active call, you’ll hear a call-waiting beep (by default), and the incoming call is displayed. To answer the new call, tap the Answer soft key. The phone places the original call on hold. Ending Calls To end a call, tap the End Call soft key. Using Video Make sure you open the privacy shutter (centered above the touch screen) using the privacy shutter adjuster (centered along the top edge, above the camera). You can also adjust the camera barrel (located behind the camera) up or down. During a video call, tap the Video soft key to do the following: • To start or stop transmitting video, tap the Start Video or Stop Video soft key. • To display the video that appears in the large window on the entire screen, tap the Full Screen soft key. To return to normal viewing mode, tap the full screen video. • To toggle the video to display large far-site video with PIP near-site video, or PIP far-site video with larger near- site video, tap the Swap soft key. • To exit the video options, tap the Back soft key. During an audio-only call, the video soft keys are not available. Disabling Video You can disable your phone from automatically transmitting video at the start of all calls. To disable video at the start of all calls: 1. Tap > Settings > Basic > Video > Video Call Settings. 2. Tap the Auto Start Video Tx field’s highlighted box. From the drop-down list, tap Disabled. Then, tap the Save soft key. Muting the Microphone During a call, press . The key glows red. You can hear all other parties while Mute is enabled, but the other parties cannot hear you. To turn off Mute, press again. The red LED turns off. Holding and Resuming Calls To place a call on hold: >> Tap the Hold soft key. To resume a call on hold: >> Tap the Resume soft key. (If you have more than one call on hold, tap the call on hold to select it, and then tap the Resume soft key. If you have more than three calls on hold on a Line Key, tap or to select the call on hold.) To place a call from a locked phone, tap the New Call soft key, select the number you want to call, and then tap the Dial soft key. You can only dial authorized numbers from a locked phone. To answer a call from a locked phone, tap the Answer soft key, enter your user password, and then tap the Enter soft key. (For information about your user password, see Locking/Unlocking Your Phone.) Your phone may be set up so that you can end active calls by tapping the Line Key associated with the call. If you have multiple Line Keys, you can resume the first call on hold on another Line Key by tapping the associated Line Key.

3 Transferring Calls To transfer a call: 1. During a call, tap the Transfer soft key. The active call is placed on hold. 2. Place a call to the party to whom you want to transfer the call. 3. After the second party answers, tap the Transfer soft key. Forwarding Calls (Your company’s settings may override this feature. If you have a shared line, call forwarding is not available.) To enable call forwarding: 1. From the idle screen, tap the Forward soft key. 2. If your phone has multiple lines, tap the line for which to enable call forwarding. 3. Tap the forwarding type you want to enable. (Choose Always for all incoming calls; No Answer for all unanswered incoming calls; or Busy for calls that arrive when you’re already in a call.) 4. Enter a number to forward calls to, and then tap the Enable soft key. To disable call forwarding: 1. From the idle screen, tap the Forward soft key. 2. If your phone has multiple lines, select the line for which to disable call forwarding. 3. Tap the forwarding type to disable, and then tap the Disable soft key. Redialing Numbers To dial the last placed call, press . Speed Dialing Contacts To quickly dial a contact, use the contact’s speed dial index number, or press the contact’s Speed Dial Key (if available). To use a Speed Dial Key: >> Tap the contact’s Speed Dial Key on the far-right of the touch screen. (Speed Dial Keys display and the contact’s name.) To use a speed dial index number: 1. Press on the phone console. 2. From the Speed Dial Information screen, tap the contact. The call is automatically placed. Using Do Not Disturb (Your company’s settings may override this feature.) You can prevent your phone from ringing. To enable or disable Do Not Disturb: 1. Press . 2. If your phone has multiple lines, tap the line for which to enable or disable Do Not Disturb, and then tap the Enable or Disable soft key. When you enable Do Not Disturb, glows red. Setting Up Conference Calls You can set up a conference call with two other people. During a conference call, you can send and receive video with only one conference participant. If you want, you can switch the participant with whom you exchange video (see Managing Conference Calls). To set up a conference: 1. Call the first party. 2. After the first party answers, tap the Conference soft key. The active call is placed on hold. 3. Place a call to the second party. 4. When the second party answers, tap the Conference soft key. All parties are joined in the conference. You can do the following: • To place the conference on hold, tap the Hold soft key. To resume the call, tap the Resume soft key. • To end the conference, but keep the other participants connected, tap the End Call soft key. • To end the conference and place all participants on hold, tap the Split soft key. • To start and stop the transmission of near-site video, tap the Video soft key, and then tap the Stop Video soft key. (You will still receive video.) To start the transmission of near-site video again, tap the Start Video soft key. Managing Conference Calls (This feature may not be enabled on your phone.) You can manage each conference participant. To manage conference participants: >> During a conference call, tap the Manage soft key. Then, if the participant you want to manage isn’t selected, tap the participant. (A white border displays around the selected participant.) You can do the following: • To mute the selected participant, tap the Far Mute soft key. The muted participant can hear all participants, but no one can hear the muted participant. • To make the selected participant the “active” participant (the participant with whom you’ll exchange video), tap the Select Video soft key. • To place the selected participant on hold, tap the Hold soft key. The held participant cannot hear any participant and no one can hear the held participant. To return the participant to the call, tap the Resume soft key. • To remove the selected participant from the call, tap the Remove soft key. • To view information about the selected participant, tap the Information soft key. • To exit the conference management feature, tap the Back soft key. Using Call Lists To use a call list: 1. Tap > Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. 2. Press or to select a call. You can do the following: • To place a call, tap the Dial soft key. • To remove the call from the list, tap the Clear soft key. • To store the contact in your Contact Directory, tap the More soft key, and then tap the Save soft key. • To view detailed information about the call, tap the More soft key, and then tap the Information soft key. Listening to Voice/Video Mail (Voice/video mail is a call platform dependant feature. Options may vary.) Press , and then follow the prompts to listen to your message. To add or edit a speed dial index number for a contact, update the contact’s Speed Dial Index field in the Contact Directory (see Updating Contact Directory). If a Line Key is available, the contact you add will display as a Speed Dial Key. If you have an active call and a call on hold, you can create a conference by tapping the Join soft key.

4 Locking/Unlocking Your Phone (This feature may not be enabled on your phone.) Lock your phone to allow only authorized calling and answering. To unlock your phone or answer a call from a locked phone, you need to enter your user password. By default, your user password is 123. To change your password: 1. Tap > Settings > Advanced. 2. Enter your user password, and then tap the Enter soft key. 3. From the Advanced screen, select Change User Password. 4. Enter your password information, and then tap the Enter soft key. To lock your phone: 1. Tap > Settings > Basic > Lock Phone. 2. Select how you want incoming calls handled when your phone is locked, and then tap the Lock soft key. To unlock your phone: 1. From the idle screen, tap the Unlock soft key. 2. Enter your user password, and then tap the Enter soft key. CUSTOMIZING YOUR PHONE Updating Contact Directory To add or edit a contact: 1. Tap > Features > Contact Directory. 2. Tap the Add or Edit soft key. 3. Tap a field, add or edit the information, and then tap the Save soft key. To search for a contact: 1. Tap > Features > Contact Directory. 2. Tap the More soft key, and then tap the Search soft key. 3. Enter the first few characters of the contact’s first or last name, and then tap the Search soft key. Adjusting Volume To change the handset, speakerphone, or headset volume: >> During a call, press or . To change the ringer volume: >> When the phone is idle, press or . Updating Ring Tones (Your company’s settings may not allow this feature.) To change the incoming ring tone: 1. Tap > Settings > Basic > Ring Type. 2. If your phone has multiple lines, tap the line for which to update the ring tone. 3. Tap the ring type you want, and then tap the Select soft key. To set a ring tone for a contact: 1. Tap > Features > Contact Directory. 2. Search for the contact (see Updating Contact Directory). 3. Tap the Edit soft key. 4. Scroll to and select Ring Type, select a ring type for the contact, and then tap the Save soft key. Setting Up a Screen Saver (This feature may not be enabled on your phone.) After the phone is idle for a certain amount of time, your phone can display a screen saver of your own pictures. To stop a screen saver and return to the idle screen, tap the touch screen. To set up a screen saver: 1. Place your pictures on a USB flash drive, either in the root directory or in a folder. (For information on supported file types and sizes for pictures, see the user guide for your phone at http:// www.polycom.com/support/voice/ business_media_phones/ vvx1500c.html.) 2. Attach the USB flash drive to the USB port on the right side of your phone. (It’s behind a door you flip down.) 3. Tap > Settings > Basic > Preferences > Picture Frame. 4. From the Picture Frame screen: • In the Folder field, enter the name of the folder in which you placed your pictures on the USB flash drive. (If your pictures are in the root directory, leave the field blank.) • In the Time Per Image field, enter the number of seconds you want each picture to display. • Tap the Save soft key. 5. Scroll to and select Screen Saver. 6. From the Screen Saver screen: • For the Screen Saver field, select Enabled. • In the Wait Time field, enter the number of minutes the phone should wait after no activity before displaying the screen saver. • Tap the Save soft key. To disable a screen saver: 1. Tap > Settings > Basic > Preferences > Screen Saver. 2. From the Screen Saver screen, select Disabled for the Screen Saver field, and then tap the Save soft key. Updating the Background Picture (This feature may not be enabled on your phone.) You can change the background picture on your phone. You can choose a picture already on your phone, or a picture on your USB flash drive. To update the background picture: 1. Tap > Settings > Basic > Preferences > Backgrounds. 2. From the Backgrounds screen, tap the background picture you want, and then tap the Select soft key. To set your own picture as the background picture: 1. Ensure that the picture is on the USB flash drive, the device is attached to your phone, and you have specified the folder the picture is in. For more information, see Setting Up a Screen Saver. 2. Tap > Picture Frame. 3. Tap or one or more times to display the picture you want as the background picture, and then tap . The new background picture displays. The picture will display on the Backgrounds screen as “Local File.” If you update your password and forget it, contact your system administrator.