Blackberry BOLD 9700 - VERSION 5 Manual 

TIME WHAT I DO WITH MY BLACKBERRY BOLD... LEARN MORE... 11:00 AM An alert pops up on my BlackBerry reminding me to deal with the email message Flag for Follow-up – p. 237 I received yesterday. (Flag for Follow-up feature) 11:05 AM I look up the phone number for the restaurant and call them using Google Maps Google Maps – p. 491 to reserve a table. 11:07 AM I reply to the SMS message and say “Sure – we’re all set for 1PM - see you there!” SMS – p. 328 1:30 PM While at lunch, I show my spouse my cool new pictures I took on the BlackBerry in the Media Icon. Pictures – p. 392 2:00 PM Since I am traveling internationally, I check out the Travel Tips to make sure I’m not surprised Travel Tips – p. 483 by a huge data or voice roaming bill when I return. 3:45 PM The buyer emails me back and says she wants to buy some of the art pieces. I click on her Call Underlined – p. 202 phone number in her email signature and give her a call right away. I then conference call Conf. Call – p. 227 the artist and we seal the deal right there. 4:30 PM Another quick check of Google Maps for traffic for the commute home and again for the Google Traffic – p. 498 trip to the airport. Armed with the latest information, I’m set. 5:00 PM I turn on Pandora Internet radio and listen to my favorite Peter Gabriel station on the commute Pandora – p. 376 home. It sounds great because I stream the music through my Bluetooth car stereo system. Bluetooth – p. 441 8:00 PM Sitting at the gate in the airport, I browse BlackBerry App World for a fun game or two to App World – p. 431 play on the airplane. 8:50 PM I settle into my seat and make sure to turn off my wireless radio so I can use my BlackBerry Airplane Mode – p. 16 without causing trouble with the pilots. I rest assured that my time zone will update Time Zone – p. 175 automatically when I land on the East Coast with the auto-update time zone feature. 9:00 PM Sitting back in my seat, I plug in my headset and play some of my new games. App World – p. 431 Another great day with my BlackBerry Bold! A Day in Your Life with Your BlackBerry Bold (continued) This book was purchased by [email protected]

and 9650 Series ■ ■ ■ Martin Trautschold and Gary Mazo

Copyright © 2010 by Martin Trautschold and Gary Mazo All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without the prior written permission of the copyright owner and the publisher. ISBN-13 (pbk): 978-1-4302-3117-2 ISBN-13 (electronic): 978-1-4302-3118-9 Printed and bound in the United States of America 9 8 7 6 5 4 3 2 1 Trademarked names, logos, and images may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, logo, or image we use the names, logos, and images only in an editorial fashion and to the benefit of the trademark owner, with no intention of infringement of the trademark. The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. President and Publisher: Paul Manning Lead Editor: Steve Anglin Development Editor: James Markham Editorial Board: Clay Andres, Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, Matthew Moodie, Duncan Parkes, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh Coordinating Editor: Laurin Becker Copy Editor: Mary Behr, Heather Lang, Ralph Moore, Sharon Terdeman Production Support: Patrick Cunningham Indexer: Potomac Indexing, LLC Cover Designer: Anna Ishchenko Distributed to the book trade worldwide by Springer Science+Business Media, LLC., 233 Spring Street, 6th Floor, New York, NY 10013. Phone 1-800-SPRINGER, fax (201) 348-4505, e-mail [email protected], or visit www.springeronline.com. For information on translations, please e-mail [email protected], or visit www.apress.com. Apress and friends of ED books may be purchased in bulk for academic, corporate, or promotional use. eBook versions and licenses are also available for most titles. For more information, reference our Special Bulk Sales–eBook Licensing web page at www.apress.com/info/bulksales. The information in this book is distributed on an “as is” basis, without warranty. Although every precaution has been taken in the preparation of this work, neither the author(s) nor Apress shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work.

Sophie, Livvie and Cece, and Ari, Dan, Sara, Billy, Elise and Jonah. Without their love, support, and understanding, we could never take on projects like this one. Now that the book is done, we will gladly share our BlackBerrys with them – for a little while!

■Acknowledgments .................................................................................................................. xxii Part I: Quick Start Guide ........................................................................... 1 ■Getting Around Quickly .............................................................................................................. 3 Learning Your Way Around ..................................................................................................................................... 4 Keys, Buttons, and Ports ................................................................................................................................... 4 Inside Your Bold ................................................................................................................................................. 5 Starting and Exiting Icons .................................................................................................................................. 7 Two Types of Menus (Full and Short) ................................................................................................................ 8 Multitasking on Your Bold ................................................................................................................................. 8 Jump to First Letter Trick for Menus and Drop-Downs ................................................................................... 10 Save Time with the Space Key ........................................................................................................................ 10 Setting Dates and Times with the Space Key .................................................................................................. 11 Setting Dates and Times with Number Keys ................................................................................................... 12 Space Key as Page Down ................................................................................................................................ 13 Quickly Typing Accented or Special Characters .............................................................................................. 14 Working with the Wireless Network ..................................................................................................................... 14 Reading Your Wireless Network Status ........................................................................................................... 14 Traveling with Your Bold—Airplane Mode ...................................................................................................... 16 App Reference Tables ........................................................................................................................................... 17 Getting Set Up .................................................................................................................................................. 17 Staying In Touch .............................................................................................................................................. 19 Staying Organized ........................................................................................................................................... 20 Being Productive ............................................................................................................................................. 21 Being Entertained ............................................................................................................................................ 21 Networking Socially ......................................................................................................................................... 23

Add or Remove Apps ............................................................................................................................................ 24 Part II: Introduction ................................................................................. 25 ■Congratulations on Your BlackBerry Bold! .............................................................................. 27 Key Features on the BlackBerry Bold ................................................................................................................... 27 Media Card—Expansion Memory Card ........................................................................................................... 27 Getting the Most Out of BlackBerry Bold Made Simple ........................................................................................ 28 How This Book Is Organized ............................................................................................................................ 28 Quickly Locating Tips, Cautions, and Notes..................................................................................................... 30 Free BlackBerry Email Tips and Free Videos ................................................................................................... 30 Part III: You and Your BlackBerry Bold ................................................... 31 ■Chapter 1: Email Set Up ............................................................................................................ 33 Learn Your BlackBerry and Getting Around .......................................................................................................... 33 Getting around Your Home Screen, Folders, and Icons ................................................................................... 33 The Setup Wizard ............................................................................................................................................ 35 Setting Up Email for the First Time ....................................................................................................................... 36 Personal or Internet Email Setup ..................................................................................................................... 36 Setting Up Your Corporate Email ..................................................................................................................... 39 Maintaining Your Email Accounts ......................................................................................................................... 40 Adding More Email Personal Addresses .......................................................................................................... 40 Hiding Extra Email Account Icons .................................................................................................................... 41 Edit or Delete an Email Account (Signature and Advanced Settings) .............................................................. 41 Change Your “Sent from (Carrier) Wireless” Signature ................................................................................... 44 Wireless Email Reconciliation ......................................................................................................................... 45 Sync Google Contacts Using Email Setup ............................................................................................................. 46 Setting Up Google Wireless Contacts Syncing ................................................................................................. 46 Turning On or Off Wireless Contact Syncing .................................................................................................... 48 Handling Issues with Google Contacts Wireless Sync ..................................................................................... 48 Troubleshooting Your Email Accounts .................................................................................................................. 49 Verify Usernames and Passwords ................................................................................................................... 49 Verify Your Email Server Is POP3 or IMAP ....................................................................................................... 49 Verify Your Email Server Settings (Advanced Settings) ................................................................................... 49 Solving a Gmail Enable IMAP Error Message ................................................................................................... 49 Why Is Some Email Missing? ........................................................................................................................... 51 Correcting the “Invalid Account. Please Validate” Message ........................................................................... 53 Set Up or Adjust Email Accounts from Your Computer ......................................................................................... 55 Setting Up BlackBerry Email from Your Computer .......................................................................................... 55 BlackBerry Enterprise Server Express (Free Software) ........................................................................................ 61 How to Get the BES Express software? ........................................................................................................... 62 Benefits of Being Connected to a BlackBerry Server ...................................................................................... 63

Download Desktop Manager for Windows............................................................................................................ 66 The Disk from the BlackBerry Box ................................................................................................................... 66 Check Your Current Version ............................................................................................................................. 66 Install Desktop Manager ....................................................................................................................................... 67 Overview of BlackBerry Desktop Manager ........................................................................................................... 68 Entering Your Device Password ....................................................................................................................... 69 Device Switch Wizard ........................................................................................................................................... 70 Moving from Another BlackBerry .................................................................................................................... 70 Moving from a Palm or Windows Mobile Device ............................................................................................. 71 Synchronize Your BlackBerry ............................................................................................................................... 71 Set Up the Sync ............................................................................................................................................... 72 Running the Sync ............................................................................................................................................ 82 Troubleshooting Your Sync .............................................................................................................................. 84 Application Loader ................................................................................................................................................ 89 Add/Remove Applications ................................................................................................................................ 90 Update Device Software .................................................................................................................................. 93 Backup and Restore ............................................................................................................................................. 95 Back Up Your BlackBerry ................................................................................................................................. 97 Restore Your BlackBerry .................................................................................................................................. 98 Advanced Backup & Restore ......................................................................................................................... 100 IP Modem ............................................................................................................................................................ 104 ■Chapter 3: Windows PC Media and File Transfer ................................................................... 105 Using the Media Manager (in Desktop Manager) ............................................................................................... 106 Scanning Your Computer for Media Files ...................................................................................................... 106 Watched Folder Settings ............................................................................................................................... 107 Enter Password ............................................................................................................................................. 107 The Main Media Manager Window ................................................................................................................ 108 Locating Media on Your Comptuer ................................................................................................................ 109 Copy Music to Your BlackBerry ..................................................................................................................... 110 Copying Pictures ............................................................................................................................................ 111 Copying (Microsoft Office) Documents .......................................................................................................... 112 Deleting Media from Your Media Card ........................................................................................................... 112 Troubleshooting Media Manager ................................................................................................................... 113 BlackBerry Media Sync....................................................................................................................................... 114 Start Media Sync from Desktop Manager ...................................................................................................... 115 Enter BlackBerry Password for Media Sync .................................................................................................. 116 Media Sync Setup ............................................................................................................................................... 116 Media Sync—Syncing Music ........................................................................................................................ 117 Media Sync—Syncing Pictures ..................................................................................................................... 119 Some Songs Could Not Be Synchronized ...................................................................................................... 121 Media Sync Options Screen ........................................................................................................................... 122

BlackBerry Desktop Manager for Mac ................................................................................................................ 125 Download and Install Desktop Manager for Mac ................................................................................................ 126 Starting Desktop Manager for the First Time ................................................................................................ 130 Main View in Desktop Manager ..................................................................................................................... 131 Using Desktop Manager for Mac ........................................................................................................................ 132 Device Options ............................................................................................................................................... 133 Backup Options .................................................................................................................................................. 133 Set Up Your Sync Options ................................................................................................................................... 134 Advanced Settings ......................................................................................................................................... 136 Syncing Contacts, Calendar, Notes, and Tasks ............................................................................................. 136 Automating the Synchronization ................................................................................................................... 137 Backup and Restore ...................................................................................................................................... 138 Add or Remove Applications ............................................................................................................................... 139 Update Your BlackBerry Device Software ..................................................................................................... 140 Setting Up the BlackBerry as a Modem for Your Mac ........................................................................................ 140 ■Chapter 5: Apple Mac Media and File Transfer ...................................................................... 141 Syncing Media with Desktop Manager for Mac .................................................................................................. 141 Delete All Music ............................................................................................................................................. 142 Syncing Music .................................................................................................................................................... 142 Mass Storage Mode Transfer for Your Media Card............................................................................................. 144 Using Your BlackBerry in Mass Storage Mode ................................................................................................... 145 Explore the Drive ........................................................................................................................................... 145 Copying Files Using Mass Storage Mode....................................................................................................... 146 ■Chapter 6: Typing, Spelling, and Help .................................................................................... 149 The Trackpad ...................................................................................................................................................... 149 Trackpad Sound and Sensitivity .................................................................................................................... 150 Typing Tips for Your Bold.................................................................................................................................... 150 Press and Hold for Automatic Capitalization ................................................................................................. 150 Caps Lock and Num/Alt Lock ......................................................................................................................... 150 Automatic Period and Cap at End of Sentence .............................................................................................. 151 Typing Symbols: Using the Alt and Sym Keys ............................................................................................... 151 Quickly Typing Accented Letters and Other Symbols .................................................................................... 152 Editing Text .................................................................................................................................................... 152 The Mighty Space key ................................................................................................................................... 153 Quickly Navigating Drop-Down Lists ............................................................................................................. 154 Using Letter Keys to Select Items in Lists and Menus ................................................................................... 154 Using Number Keys to Type Dates and Times ............................................................................................... 154 Using the Spell Checker ..................................................................................................................................... 155 Custom Dictionary ......................................................................................................................................... 156 Enabling Spell Check for Outbound Email ..................................................................................................... 158

Using the Help Menus Inside Applications .................................................................................................... 159 Overall Help Contents and Finding Text ......................................................................................................... 161 ■Chapter 7: Speed Your Typing with AutoText ......................................................................... 163 Saving Time with Auto-Correcting AutoText ....................................................................................................... 163 Creating a New Custom AutoText Entry ......................................................................................................... 164 Using New AutoText Entries .......................................................................................................................... 165 Advanced AutoText Features—Macros ......................................................................................................... 166 Edit or Delete an AutoText Entry .................................................................................................................... 167 ■Chapter 8: Personalize Your BlackBerry ................................................................................ 169 Moving, Hiding, and Deleting Icons .................................................................................................................... 169 Moving Your Icons within a Folder ................................................................................................................ 169 Moving Your Icons Between Folders ............................................................................................................. 170 Hiding and Un-Hiding Icons ........................................................................................................................... 171 Setting Your Top Icons on Your First Home Screen ....................................................................................... 172 Using Folders to Organize Your Icons ................................................................................................................. 173 Creating a New Folder ................................................................................................................................... 173 Moving Icons between Folders ...................................................................................................................... 174 Editing a Folder .............................................................................................................................................. 174 Deleting a Folder ........................................................................................................................................... 174 Setting the Date, Time, and Time Zone .............................................................................................................. 175 Changing Your Font Size and Type ..................................................................................................................... 176 Changing Your Currency Key .............................................................................................................................. 177 Home Screen Preferences and Options .............................................................................................................. 178 Set Download Folder ..................................................................................................................................... 178 Set Home Screen Layout ............................................................................................................................... 178 Set or Reset Wallpaper .................................................................................................................................. 179 Set Theme ..................................................................................................................................................... 179 Reset Icon Arrangement ................................................................................................................................ 179 Selecting New Themes ....................................................................................................................................... 179 Downloading New Themes from BlackBerry App World................................................................................ 181 Changing the Home Screen Background Image or Wallpaper ............................................................................ 184 Changing Your Wallpaper or Home Screen Image Using a Stored Picture .................................................... 184 Using a Picture or Image Directly from Your Camera .................................................................................... 185 Keyboard Lock and Standby Mode ..................................................................................................................... 186 Changing Your Convenience Keys ...................................................................................................................... 187 To Change Your Convenience Keys ............................................................................................................... 188 Understanding That Blinking Light ..................................................................................................................... 189 Red Message LED .......................................................................................................................................... 189 Blue Bluetooth LED ........................................................................................................................................ 189 Green Coverage Indicator LED ....................................................................................................................... 190

Understanding Sound Profiles ............................................................................................................................ 191 Changing Your Profile ......................................................................................................................................... 192 Fine-Tuning Your Sound Profiles ........................................................................................................................ 192 Finding a Louder Ringtone .................................................................................................................................. 195 Hearing a Different Tone When Someone Special Calls ..................................................................................... 197 Tie a Custom Ring Tone to One Person ......................................................................................................... 198 ■Chapter 10: Phone and Voice Dialing ..................................................................................... 201 Basic Phone Features ......................................................................................................................................... 201 Call Any Underlined Phone Number ............................................................................................................... 202 Changing Your Ring Tone ................................................................................................................................... 203 Adjusting the Volume on Calls ....................................................................................................................... 204 Muting Yourself on the Call ........................................................................................................................... 204 What’s My Phone Number? ........................................................................................................................... 204 Adding Pauses and Waits in Phone Numbers ................................................................................................ 205 Changing Your Phone Ringtone ..................................................................................................................... 206 Making a Call—Just Dialing a Phone Number .............................................................................................. 206 Answering a Call ............................................................................................................................................ 206 Calling Voice Mail .......................................................................................................................................... 207 Why Do I See Names and Numbers in My Call Logs? .................................................................................... 208 How Can I See Missed Calls on My Home Screen? ....................................................................................... 208 Quickly Dial from Contact List ....................................................................................................................... 209 Add New Contact Entry from Phone Call Logs .................................................................................................... 209 Ignoring and Muting Phone Calls ........................................................................................................................ 211 Benefits of Adding People to Your Contact List / Address Book .................................................................... 212 Muting a Ringing Call .................................................................................................................................... 212 Using the Call Log ............................................................................................................................................... 213 Checking Your Call Log .................................................................................................................................. 213 Placing a Call from the Call Log ..................................................................................................................... 213 To Show Your Call Logs in Messages (Inbox) ................................................................................................ 214 To Add a Note to a Call Log ........................................................................................................................... 215 To Forward a Call Log .................................................................................................................................... 216 Speed Dial .......................................................................................................................................................... 216 Set Up Speed Dial .......................................................................................................................................... 216 Option #1: Use Call Logs ................................................................................................................................ 217 Option #2: Press and Hold a Key ................................................................................................................... 217 Option #3: Use a Contact Phone Number ...................................................................................................... 219 Voice Dialing ....................................................................................................................................................... 219 Using Voice Dialing to Call a Contact ............................................................................................................. 219 Using Voice Dialing to Call a Number ............................................................................................................ 220 This book was purchased by [email protected]

Advanced Phone Topics ..................................................................................................................................... 221 Using Your Music as Ringtones (Phone Tune) .................................................................................................... 221 More with Voice Command ................................................................................................................................. 222 Other Commands ........................................................................................................................................... 222 Changing Your Voice Dialing Options ............................................................................................................ 223 Voice Dialing Tips and Tricks ......................................................................................................................... 223 Call Waiting—Calling a Second Person .............................................................................................................. 224 Using Call Waiting: ......................................................................................................................................... 225 Working with a Second Caller ....................................................................................................................... 225 Conference Calling ............................................................................................................................................. 227 To End or Leave a Conference Call ................................................................................................................ 228 Dialing Letters in Phone Numbers ...................................................................................................................... 228 More Phone Tips and Tricks ............................................................................................................................... 229 TTY or TELETYPE Support ................................................................................................................................... 230 ■Chapter 12: Email Like a Pro .................................................................................................. 231 Getting Started with Email .................................................................................................................................. 231 Email Inbox (Messages) Hotkeys ................................................................................................................... 231 Composing Email ........................................................................................................................................... 231 Sending Email from Your Contacts App .............................................................................................................. 234 Replying to Messages ........................................................................................................................................ 236 Flag for Follow Up .......................................................................................................................................... 237 Attaching a Contact Entry (Address Book Entry) to Email ................................................................................... 240 Viewing Pictures in Email Messages You Receive ............................................................................................. 241 Attaching a File to Email ..................................................................................................................................... 241 Setting the Importance of the Email ................................................................................................................... 242 Verifying Delivery of Email Messages ............................................................................................................ 242 Spell Checking Your Email Messages ............................................................................................................ 243 Working with Email Attachments ....................................................................................................................... 243 Using Documents to Go to View and Edit Email Attachments ....................................................................... 244 Email Attachment Viewer Tips and Tricks ..................................................................................................... 246 Editing with Documents to Go ....................................................................................................................... 246 Using the Standard Document Viewer ........................................................................................................... 248 Using Sheet to Go or Slideshow to Go ........................................................................................................... 248 Finding Text in an Attachment ....................................................................................................................... 250 Opening a Picture .......................................................................................................................................... 251 Searching for Messages (Email, SMS, MMS) ..................................................................................................... 252 Using the Search Sender or Search Recipient Command ............................................................................. 253 Using the Search Subject Command ............................................................................................................. 253

Switching Input Language for Email and More................................................................................................... 255 Inbox Housecleaning .......................................................................................................................................... 256 Sending from a Different Email Account ............................................................................................................ 257 Changing Your Default “Sent From” Email Address ...................................................................................... 258 Changing the Way Your Email Looks and Functions ........................................................................................... 259 Email Reconciliation ........................................................................................................................................... 260 Easily Adding Signatures to Your Emails ............................................................................................................ 261 Set Up Custom AutoText Signatures .............................................................................................................. 261 Personal or Internet Service Email Users ...................................................................................................... 263 Corporate (BlackBerry Enterprise Server) Email Users .................................................................................. 264 Filtering Your Messages for SMS, Calls, and More ............................................................................................ 265 Filing a Message in a Folder .......................................................................................................................... 266 Changing Folder Names or Adding Folders ................................................................................................... 266 Email Message Filters (Only for BlackBerry Enterprise Server Users) ........................................................... 267 ■Chapter 14: Your Contact List ................................................................................................ 269 The Heart of Your BlackBerry ............................................................................................................................. 269 Getting Contacts from Your SIM Card onto Your Contact List ........................................................................ 269 How Do You Get Your Contacts onto Your BlackBerry? ................................................................................. 270 When Is Your Contact List Most Useful? ........................................................................................................ 270 Our Recommendations .................................................................................................................................. 271 What Fields Are Searched to Find Contacts ....................................................................................................... 271 Add New Addresses Easily ............................................................................................................................ 271 Locate Names and Addresses Easily ............................................................................................................. 277 Managing Your Contacts .................................................................................................................................... 279 Adding More Information to Your Contact Entries (Menu Commands) .......................................................... 280 Adding a Picture to the Contact for Caller ID ................................................................................................. 280 Changing the Way Contacts Are Sorted ......................................................................................................... 282 Organizing Contacts with Categories ............................................................................................................ 283 Filtering Your Contacts by Category .............................................................................................................. 284 Un-Filtering Your Contacts by Category......................................................................................................... 285 Using Groups as Mailing Lists ....................................................................................................................... 285 Creating and Using a Group Mailing List ....................................................................................................... 286 Sending an Email to the Group ...................................................................................................................... 287 Editing or Deleting SIM Card Contacts ........................................................................................................... 287 Storing SMS Messages on the SIM Card ....................................................................................................... 287 SIM Card Security .......................................................................................................................................... 287 ■Chapter 15: Managing Your Calendar .................................................................................... 289 Organizing Your Life with Your Calendar ............................................................................................................ 289 Syncing Your Computer’s Calendar with Your Blackberry Calendar ............................................................. 289 Calendar Shortcut Keys Hotkeys ................................................................................................................... 290 Moving around Your Calendar ....................................................................................................................... 290

Quick Scheduling (Use for Simple Meetings) ................................................................................................ 292 Detailed Scheduling (Advanced Options) ....................................................................................................... 292 Customizing Your Calendar with Options ........................................................................................................... 294 Change Your Initial View ................................................................................................................................ 295 Change Your Start and End of Day Time on Day View ................................................................................... 295 Copy and Paste Information into Your Calendar or Any Icon .............................................................................. 295 Alarms and Recurring Appointments .................................................................................................................. 297 To Schedule an Alarm.................................................................................................................................... 298 To Change the Default Reminder (Alarm) and Snooze Times ........................................................................ 298 To Dial the Phone from a Ringing Calendar Alarm ........................................................................................ 299 To Adjust Your Calendar (and Task) Alarms in Sound Profiles ...................................................................... 300 To Set a Recurring (Daily, Weekly, Monthly, or Yearly) Appointment ............................................................ 302 To Snooze a Ringing Calendar or Task Alarm ................................................................................................ 303 Inviting Attendees and Working with Meeting Invitations .................................................................................. 304 To Invite Someone to Attend a Meeting ......................................................................................................... 304 To Respond to a Meeting Invitation ............................................................................................................... 304 To Change Your List of Participants for a Meeting ........................................................................................ 305 To Contact Your Meeting Participants ........................................................................................................... 305 To Send an Email to Everyone Attending a Meeting ...................................................................................... 305 Using Google Sync to Sync Calendar and Contacts ............................................................................................ 305 Getting Started with Gmail and Google Calendar .......................................................................................... 306 Installing the Google Sync Program .............................................................................................................. 306 The Results of a Successful Google Sync ...................................................................................................... 308 ■Chapter 15: Get Tasks Done ................................................................................................... 311 The Task Icon ..................................................................................................................................................... 311 Syncing Tasks from Computer to BlackBerry ................................................................................................ 311 Viewing Tasks on Your BlackBerry (Hotkey: T) .............................................................................................. 312 Adding a New Task ........................................................................................................................................ 312 Categorizing Your Tasks ................................................................................................................................ 313 Filtering Tasks ............................................................................................................................................... 313 Finding Tasks ................................................................................................................................................ 314 Checking Off Completed Tasks ...................................................................................................................... 314 Handling a Task Alarm .................................................................................................................................. 315 Adjusting the Way Task Alarms Notify You .................................................................................................... 315 Sorting Your Tasks and Task Options ............................................................................................................ 315 ■Chapter 16: MemoPad: Sticky Notes ...................................................................................... 317 Syncing MemoPad items (Notes) from Computer to BlackBerry ........................................................................ 317 1,001 Uses for the MemoPad (Notes) Feature .................................................................................................... 318 Common Uses for the MemoPad ................................................................................................................... 318 Adding or Editing Memos on the BlackBerry ...................................................................................................... 318

Ordering Frequently Used Memos ................................................................................................................. 320 Viewing Your Memos .......................................................................................................................................... 320 Organizing Your Memos with Categories ........................................................................................................... 320 To File a Memo in a New or Existing Category .............................................................................................. 321 To Filter Memos Using Categories to Only See Memos in a Specific Category ............................................. 321 To Un-Filter (Turn Off the Filter) on Your MemoPad ...................................................................................... 322 Multitask or Switch Applications ........................................................................................................................ 322 Forwarding Memos via Email, SMS, or BlackBerry Messenger ......................................................................... 324 Other Memo Menu Commands ........................................................................................................................... 324 Memo Tips and Tricks ........................................................................................................................................ 325 Add Items for Different Stores ....................................................................................................................... 326 Put Numbers at the Beginning of Memo Names ........................................................................................... 326 Space Key to Check Off Items Purchased ..................................................................................................... 326 ■Chapter 17: SMS Text and MMS Messaging .......................................................................... 327 Text and Multimedia Messaging ......................................................................................................................... 327 SMS Text Messaging on Your BlackBerry ..................................................................................................... 328 Composing SMS Text Messages ................................................................................................................... 328 Basic SMS Menu Commands ......................................................................................................................... 331 Advanced SMS Menu Commands and Options .............................................................................................. 332 Opening and Replying to SMS Messages ...................................................................................................... 333 SMS Mailbox Housecleaning ......................................................................................................................... 334 SMS Tips and Tricks ...................................................................................................................................... 335 MMS Messaging on Your BlackBerry ................................................................................................................. 335 Sending MMS from the Message List ............................................................................................................ 335 Sending a Media File as an MMS from the Media Icon ................................................................................. 337 Basic MMS Menu Commands ........................................................................................................................ 337 Advanced MMS Commands ........................................................................................................................... 338 MMS and SMS Text Troubleshooting.................................................................................................................. 339 ■Chapter 18: Even More Messaging ......................................................................................... 341 PIN Messaging .................................................................................................................................................... 341 Sending Your PIN Number via Email with the Mypin Shortcut ...................................................................... 341 Replying to a PIN Message ............................................................................................................................ 342 Adding Someone’s PIN to Your Contacts ....................................................................................................... 342 BlackBerry Messenger ....................................................................................................................................... 344 Setting Up BlackBerry Messenger ................................................................................................................. 345 Add Contacts to Your BlackBerry Messenger Group ..................................................................................... 345 Joining a Fellow User’s BlackBerry Messenger Group .................................................................................. 346 BlackBerry Messenger Menu Commands ..................................................................................................... 347 Customizing Your BlackBerry Messenger...................................................................................................... 348 Starting or Continuing Conversations ............................................................................................................ 349 Using the Emoticons (Smiley Faces and More) ............................................................................................. 350

Notification of New Messenger Item or Ping ................................................................................................. 353 Ping a Contact ............................................................................................................................................... 353 Using the My Status BlackBerry Messenger Options (Your Availability to Others) ........................................ 353 Conferencing with BlackBerry Messenger .................................................................................................... 354 Using Groups in BlackBerry Messenger ........................................................................................................ 355 Using BBM Barcodes ..................................................................................................................................... 357 Using AIM, Yahoo, and Google Talk Messaging .................................................................................................. 358 To Install Instant Messenger Applications ..................................................................................................... 358 ■Chapter 19: Adding Memory with a Media Card .................................................................... 359 How to Boost Your Memory with a Media Card .................................................................................................. 359 Installing or Removing Your Memory Card/Media Card ................................................................................. 359 Verify the Media Card Installation and Free Memory .................................................................................... 360 ■Chapter 20: Your Music Player ............................................................................................... 363 Listening to Your Music ...................................................................................................................................... 363 Important Media Player Keys (Song and Video) ............................................................................................. 364 Getting Your Music and Playlists onto Your BlackBerry ..................................................................................... 364 Step 1: Buy and Insert a Media Card ............................................................................................................. 364 Step 2: Transfer Your Music from Your Computer ......................................................................................... 364 Downloading and Saving Music or Videos from the Web ................................................................................... 365 Playing Your Music ............................................................................................................................................. 365 Finding and Playing an Individual Song ......................................................................................................... 366 Controlling Your Song or Video in the BlackBerry Media Player ......................................................................... 367 Using Now Playing to Return to Your Video or Song ...................................................................................... 368 Playing Your Music and the Shuffle Feature ................................................................................................. 368 To Repeat Playing a Song or Video ................................................................................................................ 369 Finding Music Using a Memory Card .................................................................................................................. 369 Playing a Playlist ........................................................................................................................................... 370 To Create Playlists from Your Computer ........................................................................................................ 371 To Create Playlists on Your BlackBerry ......................................................................................................... 371 Supported Music Types ...................................................................................................................................... 373 Media Player Options .......................................................................................................................................... 374 Music Player Tips and Tricks .............................................................................................................................. 375 Streaming Music ................................................................................................................................................ 375 Streaming Free Internet Radio ...................................................................................................................... 375 Pandora Internet Radio .................................................................................................................................. 376 Slacker Radio ................................................................................................................................................ 378 ■Chapter 21: Snapping Pictures ............................................................................................... 381 Using the Camera ............................................................................................................................................... 381 Camera Features and Buttons ....................................................................................................................... 381 Starting the Camera Application .................................................................................................................... 381 Normal Viewfinder Mode ............................................................................................................................... 382

Using the Camera Zoom ................................................................................................................................ 383 Icons in the Camera Screen ............................................................................................................................... 384 Sending Pictures with the Email Envelope Icon ........................................................................................ 38385 Fine-Tuning Your Camera Settings ..................................................................................................................... 386 Setting the Flash Mode and Zoom ................................................................................................................. 386 Changing the Default Flash Settings ............................................................................................................. 387 Adjusting the Size of the Picture ................................................................................................................... 388 Adjusting the White Balance .......................................................................................................................... 388 Adjusting the Picture Quality ......................................................................................................................... 388 Geotagging: Adding GPS Location to New Pictures ............................................................................................ 389 Managing Picture Storage .................................................................................................................................. 391 Selecting Where Pictures Are Stored ............................................................................................................ 391 Using the Optional Media Card ...................................................................................................................... 392 Viewing Pictures Stored in Memory (Media Player) ...................................................................................... 392 To View a Slide Show ......................................................................................................................................... 393 Take a Picture and Set as Caller ID or Home Screen Wallpaper ......................................................................... 394 Transferring Pictures to or from Your BlackBerry .............................................................................................. 395 Method 1: Using Send/Share Command (Individually) .................................................................................. 395 Method 2: Using Bluetooth ............................................................................................................................ 396 Method 3: Using Computer Software............................................................................................................. 396 Method 4: Using Mass Storage Mode ............................................................................................................ 396 ■Chapter 22: Fun with Videos .................................................................................................. 397 Having Fun with Videos ...................................................................................................................................... 397 Adding Videos to Your BlackBerry ................................................................................................................. 397 Using Your Video Recorder ............................................................................................................................ 397 Changing Your Video Recording Options ....................................................................................................... 399 Supported Video Formats for the BlackBerry Bold Series Smartphone ......................................................... 400 Viewing Videos on the BlackBerry ...................................................................................................................... 402 Playing a Video .............................................................................................................................................. 402 ■Chapter 23: Social Networking .............................................................................................. 405 Downloading the Apps ........................................................................................................................................ 405 Logging into the Apps ......................................................................................................................................... 406 Facebook ............................................................................................................................................................ 406 Using Facebook for BlackBerry ..................................................................................................................... 407 Account Integration ....................................................................................................................................... 407 Status Update and News Feed ...................................................................................................................... 407 Top Bar Icons ................................................................................................................................................. 408 Communicating with Friends ......................................................................................................................... 408 Uploading Pictures......................................................................................................................................... 408 MySpace and Flickr ............................................................................................................................................ 409 Twitter ................................................................................................................................................................ 409

Download the Twitter App ............................................................................................................................. 411 Using Twitter for BlackBerry ......................................................................................................................... 411 Twitter Icons .................................................................................................................................................. 412 Customizing Twitter with Options .................................................................................................................. 415 LinkedIn .............................................................................................................................................................. 416 Navigating the LinkedIn App .......................................................................................................................... 417 The LinkedIn Icons ......................................................................................................................................... 417 LinkedIn Options ............................................................................................................................................ 420 YouTube .............................................................................................................................................................. 420 ■Chapter 24: Connecting with Wi-Fi......................................................................................... 423 Understanding Wi-Fi on Your BlackBerry ........................................................................................................... 423 The Wi-Fi Advantage ..................................................................................................................................... 423 Setting Up Wi-Fi on Your BlackBerry .................................................................................................................. 424 Single Profile Scanning ...................................................................................................................................... 427 Connecting to a Wireless Hotspot .................................................................................................................. 427 Changing your Wi-Fi Network ........................................................................................................................ 428 Changing or Prioritizing Your Wi-Fi Connections ................................................................................................ 428 Prioritizing Your Networks ............................................................................................................................. 428 Using Wi-Fi Diagnostics ................................................................................................................................. 429 ■Chapter 25: BlackBerry App World ........................................................................................ 431 The App World Concept ...................................................................................................................................... 431 Downloading the App World Program................................................................................................................. 431 Locating the Link for App World .................................................................................................................... 432 Starting App World for the First Time ................................................................................................................. 432 Downloading Themes from App World .......................................................................................................... 433 Featured Programs ........................................................................................................................................ 433 Navigating around App World ............................................................................................................................. 433 Categories ..................................................................................................................................................... 434 Top Free Downloads ...................................................................................................................................... 434 Top Paid Downloads ...................................................................................................................................... 435 Search ........................................................................................................................................................... 435 Downloading Apps .............................................................................................................................................. 436 Downloading and Purchasing an App ............................................................................................................ 436 Using the My World Feature .......................................................................................................................... 437 My World Menu Commands ........................................................................................................................... 438 Removing or Uninstalling Programs .............................................................................................................. 438 ■Chapter 26: Connecting with Bluetooth ................................................................................. 441 History of Bluetooth ............................................................................................................................................ 441 Using Bluetooth on Your BlackBerry ................................................................................................................... 442 Turning on Bluetooth ..................................................................................................................................... 442 Configuring Bluetooth .................................................................................................................................... 442

Supported Devices......................................................................................................................................... 443 Pairing Your BlackBerry with a Bluetooth Device ............................................................................................... 444 Answering and Making Calls with the Headset .................................................................................................. 446 Option 1: Answering Directly from the Headset ............................................................................................ 446 Option 2: Transferring the Caller to the Headset ........................................................................................... 446 Bluetooth Setup Menu Commands ..................................................................................................................... 446 Sending and Receiving Files with Bluetooth ...................................................................................................... 448 Streaming Bluetooth Stereo ............................................................................................................................... 449 Bluetooth Troubleshooting ................................................................................................................................. 449 My Passkey Is Not Being Accepted by the Device ......................................................................................... 449 I Have the Right Passkey, But I Still Cannot Pair the Device ......................................................................... 449 I Can’t Share My Address Book ..................................................................................................................... 449 ■Chapter 27: Connect as a Tethered Modem ........................................................................... 451 Connecting Your Laptop to the Internet Using Your BlackBerry ......................................................................... 451 Tethering Your BlackBerry Usually Costs Extra ............................................................................................. 451 Understanding the Options for Tethering ........................................................................................................... 452 Purchase Third-Party Software ..................................................................................................................... 453 Use Your Wireless Carrier’s Software ............................................................................................................ 453 Use Desktop Manager to Connect to the Internet .......................................................................................... 454 Using Desktop Manager for Windows ................................................................................................................ 454 Re-Enabling the IP Modem Icon inside Desktop Manager for Windows ........................................................ 456 Using Desktop Manager for Mac ........................................................................................................................ 457 Setting Network Preferences ........................................................................................................................ 458 Having Trouble Getting Online? ..................................................................................................................... 460 ■Chapter 28: Surfing the Web .................................................................................................. 461 Web Browsing on Your BlackBerry ..................................................................................................................... 461 Using Alternative Web Browsers ................................................................................................................... 461 Locating the Web Browser from the Home Screen ....................................................................................... 462 Speed Up Your Browser by Clearing the Browser Cache .............................................................................. 463 Web Browser Shortcut Keys .......................................................................................................................... 463 Going to a Web Page .......................................................................................................................................... 463 Browser Menu Options .................................................................................................................................. 465 Copying or Sending the Web Page You Are Viewing .......................................................................................... 466 Setting and Naming Bookmarks ......................................................................................................................... 467 Adding and Naming Bookmarks to Easily Find Them .................................................................................... 467 Setting Your Browser Start Page ........................................................................................................................ 469 Using Your Bookmarks to Browse the Web ........................................................................................................ 470 Searching with Google ....................................................................................................................................... 471 Searching with Yahoo Mobile ........................................................................................................................ 473 Web Browser Tips and Tricks ............................................................................................................................. 473 Visiting YouTube ................................................................................................................................................. 473

Downloading and Adding New Software ............................................................................................................ 475 Installing New Software ..................................................................................................................................... 476 Wirelessly Installing Software Directly from Your BlackBerry Over the Air ........................................................ 477 Downloading and Installing Games and Other Apps on Your BlackBerry ...................................................... 478 Visiting the BlackBerry App World Store ....................................................................................................... 479 Getting BlackBerry Software Other Places ......................................................................................................... 480 Web Stores .................................................................................................................................................... 480 BlackBerry Solutions Catalog ........................................................................................................................ 480 BlackBerry App World on the Web ................................................................................................................. 481 Removing Apps Directly from your BlackBerry ................................................................................................... 481 Deleting an Icon from the Home Screen ........................................................................................................ 481 Using the Options Icon to Remove Software ................................................................................................. 481 Troubleshooting Software Removal ............................................................................................................... 482 ■Chapter 30: Traveling: Maps and More .................................................................................. 483 Traveling Internationally ..................................................................................................................................... 483 Avoiding a Surprisingly Large Roaming Phone Bill ........................................................................................ 483 Unlocking Your BlackBerry to Use a Foreign SIM Card .................................................................................. 484 Getting into Airplane Mode ................................................................................................................................. 484 Things to Do While You Are Abroad .................................................................................................................... 485 Returning Home ............................................................................................................................................. 485 BlackBerry Maps, Google Maps, Bluetooth GPS ................................................................................................. 486 Enabling GPS on Your BlackBerry .................................................................................................................. 486 Using BlackBerry Maps ...................................................................................................................................... 486 Viewing a Particular Map from a Contact ...................................................................................................... 487 Getting Directions with BlackBerry Maps ...................................................................................................... 488 BlackBerry Maps Menu Commands .............................................................................................................. 490 Using Google Maps ............................................................................................................................................. 491 Downloading and Installing Google Maps...................................................................................................... 491 Google Map Menu Commands ....................................................................................................................... 493 Searching for an Address (Location) or Business .......................................................................................... 493 Google Map Hotkeys ...................................................................................................................................... 495 Switching Views in Google Maps ................................................................................................................... 496 Seeing Your Current Location—The Little Blue Dot ...................................................................................... 496 Finding More Things Nearby with Layers ...................................................................................................... 497 Seeing Current Traffic in Google Maps .......................................................................................................... 498 Getting Directions with Google Maps ............................................................................................................ 499 Enabling GPS Use in Google Maps ................................................................................................................. 501

Calculator ........................................................................................................................................................... 503 Clock and Alarm Clock ........................................................................................................................................ 504 Voice Notes Recorder ......................................................................................................................................... 506 Password Keeper ........................................................................................................................................... 507 ■Chapter 32: Searching for Lost Stuff ...................................................................................... 509 Understanding How Search Works ..................................................................................................................... 509 Search Built into Messages (Email) ............................................................................................................... 509 Finding the Search Icon ...................................................................................................................................... 509 Searching Several Apps at Once ........................................................................................................................ 510 Searching for Names or Text .............................................................................................................................. 510 Search Tips and Tricks ....................................................................................................................................... 512 ■Chapter 33: Securing Your Data ............................................................................................. 515 What If Your BlackBerry Was Lost or Stolen? ..................................................................................................... 515 Preparing for the Worst Case Scenario ......................................................................................................... 515 Email Security Tips ............................................................................................................................................. 518 Web Browsing Security Tips ............................................................................................................................... 518 If You Lose Your BlackBerry ............................................................................................................................... 518 Disabling Password Security .............................................................................................................................. 518 SIM Card Security Options .................................................................................................................................. 519 ■Chapter 34: Fixing Problems .................................................................................................. 521 BlackBerry Running Slowly? .............................................................................................................................. 521 Clearing Out the Event Log ............................................................................................................................ 521 Closing Unused Icons Running in Background .............................................................................................. 522 Web Browser Running Slowly? .......................................................................................................................... 523 Automatic Memory Cleaning to Keep Running Smoothly ................................................................................... 524 Understanding Your Wireless Data Connection .................................................................................................. 525 Data Connection Letters (Vary by Network Type) .......................................................................................... 525 Trouble with Email, Web, or Phone? .............................................................................................................. 526 Trying a Soft Reset ........................................................................................................................................ 529 Using a Hard Reset (Removing the Battery) .................................................................................................. 530 Updating the BlackBerry Operating System ....................................................................................................... 531 How Can I Tell What OS Version My BlackBerry Is Running? ........................................................................ 531 How Can I Update My BlackBerry OS?........................................................................................................... 531 Using Desktop Manager ................................................................................................................................ 531 Using Wireless Update ................................................................................................................................... 532 Still Can’t Fix Your Problems? ............................................................................................................................ 533 This book was purchased by [email protected]

Visiting the BlackBerry Technical Solution Center ............................................................................................. 535 Accessing Resources from Your BlackBerry ...................................................................................................... 536 Finding BlackBerry Forums and Discussion Groups ........................................................................................... 537 Made Simple Learning Free BlackBerry Tips ..................................................................................................... 537 Thanks! ............................................................................................................................................................... 537 Part IV: Hotkey Shortcuts ...................................................................... 539 ■Hotkeys – Open Almost Any App with One Key! .................................................................... 541 Home Screen Hotkeys ........................................................................................................................................ 541 Enable Home Screen Hotkeys ....................................................................................................................... 542 List of Home Screen Hotkeys ........................................................................................................................ 542 Email Messages Hotkeys ............................................................................................................................... 543 Web Browser Hotkeys ................................................................................................................................... 544 Calendar Hotkeys........................................................................................................................................... 545 Media Player Hotkeys .................................................................................................................................... 546 ■Index .................................................................................................. .....................................547

Martin Trautschold is the founder and CEO of Made Simple Learning, a leading provider of Apple iPad, iPhone, iPod touch, BlackBerry, and Palm webOS books and video tutorials. He has been a successful entrepreneur in the mobile device training and software business since 2001. With Made Simple Learning, he helped to train thousands of BlackBerry Smartphone users with short, to-the-point video tutorials. Martin has now co-authored fifteen “Made Simple” guide books. He also co-founded, ran for 3 years, and then sold a mobile device software company. Prior to this, Martin spent 15 years in technology and business consulting in the US and Japan. He holds an engineering degree from Princeton University and an MBA from the Kellogg School at Northwestern University. Martin and his wife, Julia, have three daughters. He enjoys rowing and cycling. Martin can be reached at [email protected]. Gary Mazo is Vice President of Made Simple Learning and is a writer, a college professor, a gadget nut, and an ordained rabbi. Gary joined Made Simple Learning in 2007 and has co-authored the last thirteen books in the Made Simple series. Along with Martin, and Kevin Michaluk from CrackBerry.com, Gary co-wrote CrackBerry: True Tales of BlackBerry Use and Abuse—a book about BlackBerry addiction and how to get a grip on one’s BlackBerry use. This book is being refreshed and reprinted by Apress and will be available this fall. Gary also teaches writing, philosophy, technical writing, and more at the University of Phoenix. He holds a BA in anthropology from Brandeis University. Gary earned his M.A.H.L (Masters in Hebrew Letters) as well as ordination as Rabbi from the Hebrew Union College-Jewish Institute of Religion in Cincinnati, Ohio. He has served congregations in Dayton, Ohio, Cherry Hill, New Jersey and Cape Cod, Massachusetts. Gary is married to Gloria Schwartz Mazo; they have six children. Gary can be reached at: [email protected].

us and our unique style of writing. We would like to thank our Editors, Jim and Laurin, and the entire editorial team at Apress. We would like to thank our families for their patience and support in allowing us to pursue projects such as this one.

In your hands is one of the most capable devices to hit the market in quite some time: the BlackBerry Bold. This Quick Start Guide will help get you and your new Bold up and running in a hurry. You’ll learn all about the buttons, switches, and ports, and how to use the responsive trackpad to help you get around. Our App Reference Tables introduce you to the apps on your Bold — and serve as a quick way to find out how to accomplish a task. I

This Quick Start Guide is meant to be just that-----a tool that can help you jump right in and find information in this book-----and learn the basics of how to get around and enjoy your Bold right away. We start with the nuts and bolts in our ‘‘Learning Your Way Around’’ section-----what all the keys, buttons, switches, and symbols mean and do on your Bold. You will learn how to get inside the back of your Bold to remove and replace the battery, SIM card, and media card. Also learn how to use the Menu key, Escape key, trackpad, and other important buttons. We show you some great time-saving tips for menus and setting dates and times as well as how to multitask. In ‘‘Working With the Wireless Network,’’ we help you understand when the letters, numbers, and symbols at the top of your Bold screen tell you that you can make phone calls, send SMS text messages, send and receive email, or browse the Web. We also show you how to handle your Bold on an airplane when you might need to turn off the radios. In ‘‘App Reference Tables,’’ we’ve organized the app icons into general categories so you can quickly browse the icons and jump to a section in the book to learn more about the app a particular icon represents. Here are the tables:  Getting Set Up (Table 2)  Staying In Touch (Table 3)  Staying Organized (Table 4)  Being Productive (Table 5)  Being Entertained (Table 6)  Networking Socially (Table 7)  Personalize Your Curve (Table 8)  Add and Remove Software (Table 9)

4 Learning Your Way Around To help you get comfortable with your Bold, we start with the basics---what the keys, buttons, ports, and trackpad do and how to open up the back cover to get at your battery, media, and SIM card. Then we move into how you start apps and navigate the menus. We end this section with a number of very useful time-saving tips and tricks about getting around the menus, setting dates and times, and many great ways to use the Space key. Keys, Buttons, and Ports Figure 1 shows all the things you can do with the buttons, keys, switches, and ports, on your Bold. Go ahead and try out a few things to see what happens. Try pressing the Menu key for two seconds, press and hold the 1 key, press the side Convenience keys, click on an icon, then press the Escape key. Have some fun getting acquainted with your device.

5 Figure 1. Keys, buttons, and Ports on the BlackBerry Bold Inside Your Bold You have to get inside your Bold to access your battery, SIM card slot, and media card slot. The following instructions and Figure 2 show you how. To Remove the Back Cover: Slide the cover down and off the bottom of the BlackBerry.

6 To Insert a Memory Card (MicroSD format): You do not need to remove the battery. Gently place the media card with the metal contacts facing down and slide it completely into the media card slot shown in Figure 2 below. To Remove the Memory Card: For Bold 9700: Press it in with your fingernail until it pops out, then remove it. For Bold 9650: Slide it out with your fingernail. To Remove or Replace the Battery: Gently put your fingernail under the edge of the battery (with the black or gray semicircle-----see Figure 2) and pry it up and out. To replace it, place it in the slot with the metal contacts touching and press it down firmly into the BlackBerry. To Insert a SIM Card (Required to Connect to a GSM phone network): For Bold 9700, you first need to remove the battery to see the SIM card slot. Place the SIM card on the left edge with the notch in the upper left corner and slide it completely into the SIM card slot (see Figure 2). To Replace the Back Cover: Place the back cover on the bottom half of the device and slide it up to the top until it clicks or locks into place. Figure 2. Inside your Bold—The battery, media card, and SIM card slots

7 Starting and Exiting Icons You use the trackpad, Menu key, and Escape key to navigate around your BlackBerry, open folders, and select icons (Figure 3). The Escape key will get you back out one step at a time, while the Red Phone key will jump you all the way back to your Home screen. You can change the background image (wallpaper), also called the Home screen image, from your media player or camera. You can change the look and feel or Theme of your Bold by going into the Options icon and selecting Theme (see page 179.) Learn how to move icons (page 169) or hide icons (page 171). Start Icons: Press or click the trackpad. Exit Icons/Back Out: Press the Escape / Back key. See Full Menus & All Icons: Tap the Menu key. TIP: Press and hold to multitask. Hang Up Phone or Jump to Home Screen: Press the Red Phone key. Starting & Exiting Icons Start Phone / Start Call: Press the Green Phone key. Click Glide Figure 3. How to start and exit icons (apps) This book was purchased by [email protected]

8 Two Types of Menus (Full and Short) One useful thing on your BlackBerry is the two types of menus: full and short. You see the full menu by pressing the Menu key and the short menu by pressing the trackpad. You will notice that the short menu will often times have exactly the thing you want to do highlighted, such as Send or Forward, saving you time with common tasks. Full Menu Short Menu TIP: You can set the trackpad to open up the Full Menu in Options > Screen/Keyboard Press the Menu key Click the trackpad Figure 4. Full and short menus Multitasking on Your Bold Once you start using your Bold, you will almost immediately want to start doing a few things at the same time. Maybe you want to check your Calendar while listening to Pandora Internet radio, or cut, copy, and paste text from an email message into your Notepad. It is easy to multitask on your Bold. You actually have two choices: you can use the Red Phone key or Menu key. We show you how to use both next. Multitask with the Red Phone Key Press the Red Phone key (when not on a call) and you jump right to the Home screen. Or when on a call, press the Escape key, it does the same thing. Say you are writing an email and need to check the Calendar or want to schedule a new event.

9 1. Press the Red Phone key to jump to the Home screen. 2. Start the Calendar to check your schedule. 3. Press the Red Phone key again to return to the Home screen. 4. Click on the Messages icon to return exactly to where you left off composing your email message. Remember, though, that if you always use the Red Phone key to jump out of icons and leave them running in the background, over time your BlackBerry will slow down. Multitask with the Menu Key You can also multitask using the Menu key. Just press and hold it to bring up the multitasking pop-up window. 1. Press and hold the Menu key to see the pop-up window of running apps. 2. Move or glide the trackpad to the app you want to start. 3. Click the trackpad on the Home icon, if you don’t see the icon you want to start. Then click on the icon you want to start from the Home screen. 4. Repeat the procedure to return to the app you started in. Too Much Multitasking May Slow You Down… Is your Bold running slowly? We all like to multitask and doing so on your BlackBerry can help you be more productive! However, if you always use the Red Phone key or Menu key trick to jump out of icons and leave them running in the background, over time your BlackBerry will slow down. You need to make sure to close or exit using the Escape key to close unneeded icons. This will help speed your BlackBerry up. Or, you might want to do a soft reset as we show in our Troubleshooting chapter. TIP: See page 521 to learn how to fix this slowness and other troubleshooting tips.

10 Jump to First Letter Trick for Menus and Drop-Downs Getting around on your Bold, you will probably access at least 20 menus every day, sometimes many more. Since you use menus so often, saving a little time on every menu will result in a lot of overall time savings. The way to do this is by pressing the first letter of the menu item, list, or drop-down item on your keyboard to instantly jump down to it. See Figure 5. Press the Letter O Jumps down to the first entry starting with “O” Press the Letter T Jumps down to the first entry starting with “T” Figure 5. Press the first letter to jump to a particular menu item or list item. Save Time with the Space Key Pressing the Space key will save you time when you type email or web addresses. Also, pressing it twice at the end of a sentence will automatically insert a period and capitalize the first letter of the next sentence. See Figure 6.

11 Use the Space key when typing: Email Addresses – Type: • susan Space company Space com Web Addresses – Get the dot “.” in the address: – Type: • www Space google Space com TIP: Save time typing emails by pressing the Space key twice at the end of each sentence. You will get an automatic period and the next letter will be uppercase. The Space key saves time vs. Pressing the ALT+P to type the @ and ALT+M to type the . Press the Space key twice at the end of every sentence. Press the Space key to get the dots ‘.’ in the web addresses. Figure 6. Use the Space key to quickly type email and web addresses Setting Dates and Times with the Space Key When you are setting dates or times, try using the Space key to jump to the next month, day, hour, or 15 minute interval (see Figure 7). It can be a great time saver if you want to schedule something just a month, day, hour, or 15 minutes ahead.

12 The Space key will jump to the next item in a date, time, or drop- down list field. Will jump to next 15 minutes in minute field. In the minutes field, it jumps to the next 15 minutes ahead. Space key also jumps to the next day, year or hour. Go to next month (e.g. Feb. > March) Figure 7. Use space key to advance a month, day, year, or 15 minutes. Setting Dates and Times with Number Keys When you are setting dates or times, you can save time rolling and clicking by using the Number keys to enter an exact date or time. For example, if you want to go to the 19 th, type 1 and 9 and you’re done (see Figure 8).

13 The NUMBER KEYS will allow you to type exact numbers in date/time fields. Like “2” “5” for the 25th of the month. … and type “35” to have an appointment start at :35 … then simply type “25” for the 25th of the month First, roll over and highlight the day of the month… Or, roll over to the minutes field… TIP: Don’t press the ALT key, just type the number keys. Figure 8. Use number keys to set dates and times Space Key as Page Down Save your thumb from the pain caused by constantly moving or gliding down to read more in an email, web page, or other item. Tap the Space key instead which works as your Page Down key.  The Space key also doubles as a Page Down key.  This can be very useful when reading:  Email  Web pages  Email attachments = Page Down

14 Quickly Typing Accented or Special Characters The fastest way to type accented or special characters on your BlackBerry is to press and hold the underlying letter key, such as a, and then roll the trackpad until you see the character you need. Using this trick you can even quickly type special characters such as a trademark or copyright symbol. Remember, you can also use the Sym key for basic symbols (see Figure 9). • To type an accented letter or special character, press and hold a letter key and roll the trackpad. • Example: Press and hold the letter A to scroll through these accented characters: À Á Â Ã Ä Å Æ (both upper and lower case). • Letters this trick works on are: E, R, T, Y, U, I, O, P, A, S, D, K, C, V, B, N, M • Some other common characters: – V key for ¿, T key for ™, C key for ©, R key for ® Press and hold a letter while rolling the trackpad. Figure 9. How to quickly type accented letters or special characters Working with the Wireless Network Since most of the functions on your Bold work only when you are connected to the Internet (email, Web, App World, Facebook, and so forth), you need to know when you’re connected. Understanding how to read the status bar can save you time and frustration. You will also want to know how to quickly turn off your wireless radio or other radios (e.g. Bluetooth, Wi-Fi) when you get on an airplane. Reading Your Wireless Network Status In Table 1, we show you how to read the status icons on the top of your Bold screen so you can save time and keep you connected.

15 Table 1. Reading Your Wireless Network Status In the upper right corner, If you see letters & symbols… Email & Web Phone Calls SMS Text Speed of Data Connection (3G with logo) High 1XEV or EDGE Medium 1X or GPRS Slow With any letters shown High Without letters High 1x, edge, gprs, GSM or None None

16 The following list shows the various wireless signal strength icons that will appear (signal strength varies between one and five bars): Strong signal: Weak signal: No signal: Radio off: Traveling with Your Bold-----Airplane Mode When you travel, on most airlines you can simply turn off all your wireless connections (Mobile Network radio and Bluetooth) and continue using your BlackBerry. Here’s how to turn off all your wireless connections: 1. Click the Manage Connections icon. 2. Then click Turn All Connections Off until you see the word Off next to your wireless signal strength indicator. When you land and want to turn your connections on again, go back into Manage Connections and click the top option: Restore Connections. TIP: To check/uncheck any option, just highlight and hit the Space key.

17 Bluetooth On, Network Off: Some airlines will allow you to keep your Stereo Bluetooth connection turned on while in flight. This allows you to listen to your music or watch a video using a Stereo Bluetooth headset. In order to keep Bluetooth on, but turn off your radio, uncheck Mobile Network but leave Bluetooth checked as shown. App Reference Tables This section gives you a number of tables that group the apps on your Bold, as well as other apps you can download, into handy reference tables. Each table gives you a brief description of the app and tells where to find more information in this book. NOTE: The hotkeys listed in the following tables only work after you turn them on (see page 541 for instruction on this). Getting Set Up Table 2 includes some icons and quick links to help you get your email, Bluetooth, contacts, calendar, and more loaded on to your Bold. You can even boost the memory by adding a memory card, which is important to install if you like to have more pictures, videos, and music on your Bold. This book was purchased by [email protected]

18 Table 2. Getting Set Up To Do This… Use This…(Hotkey) Where to Learn More Find Your Setup Icons Setup folder Click on this icon to see your other Setup icons. Email Setup, Date/Time, Fonts, and more. Setup Wizard Page 35. Set up Your Internet Email Personal Email Setup Page 36. Set up your Bluetooth headset Setup Bluetooth Page 441. Share Addresses, Calendar, Tasks, and Notes with Your Computer BlackBerry Desktop Manager (for Windows) BlackBerry Desktop Manager (for Apple Mac) Page 65. See Videos at www.MadeSimpleLearning.com Page 125. Add Memory to Store your Music, Videos, and Pictures © SanDisk Corp. Media Card Page 359. Load up Your Music, Pictures, and Videos Windows or Mac Mass Storage Mode Page 144. Fine-Tune Your Internet Email Setup & More Your Wireless Carrier web site See list of web sites on page 55. Turn Off Power Off Click this icon to turn off your BlackBerry. Lock Your Keyboard (Avoid speed dial in pocket or purse) Keyboard Lock (K) Click this icon, or tap the lock key on the top of your BlackBerry to lock it.

19 Staying In Touch Getting familiar with the following icons and buttons in Table 3 will help you stay in touch with your friends and colleagues. Whether you prefer calling, emailing, texting, or using instant messaging, your Bold has many options. Use the Browser to stay up-to- date with the latest happenings on the Web. Table 3. Staying In Touch To Do This… Use This… (Hotkey) Where to Learn More Read & Reply to Email Messages (M) Email—page 231. PIN Messaging—page 342. Attachments—page 243. Send & Read SMS Text and MMS Messages SMS & MMS See page 328. View All Your Saved Messages Saved Messages (V) Click to see all messages you have saved in your Messages inbox. Get on the Internet/Browse the Web Browser (B / W) Page 461. Call Voicemail Press & Hold 1 Page 202. Start a Call Dial by Name View Call Logs Green Phone Phone & Call Logs Phone – page 202. Call Logs - page 213. Conference Call – page 227. Dial by Voice Voice Dialing Page 219. Send an Instant Message to Another BlackBerry BlackBerry Messenger (N) BBM - Page 345.

20 To Do This… Use This… (Hotkey) Where to Learn More Use Your Favorite Instant Messengers AOL Google ICQ Yahoo MSN Messenger Page 358. Flying on an Airplane, Need to Turn Off the Radio Manage Connections Airplane – Page 16. Troubleshooting—Page 526. Staying Organized From organizing and finding your contacts to managing your calendar, taking written or voice notes, and calculating a tip using your built-in calculator, your Bold can help you do it all. Table 4 provides information for helping you to stay organized. Table 4. Staying Organized To Do This… Use This… (Hotkey) Where to Learn More Manage Your Contact Names & Numbers Contacts (C) Address Book (A) Basics—Page 269. Add New—Page 272. Manage your Calendar Calendar (L) Page 289. Sync to PC—Page 65. Sync to Mac—Page 125. Set a Wakeup Alarm, Use a Countdown Timer or Stopwatch Clock Page 504. Store All Your Important Passwords Password Keeper Page 507. Find Lost Names, Email, Calendar Entries, and More Search (S) Page 509.

21 Being Productive Sometimes you need to get work done on your Bold. Use the icons in Table 5 to get things done on your BlackBerry. Table 5. Being Productive To Do This… Use This… (Hotkey) Where to Learn More Manage Your To-Do List Tasks (T) Page 311. Sync to PC—Page 65. Sync to Mac—Page 125. Find Things, Get Directions, See Traffic Google Maps Page 491. Take Notes, Store Your Grocery List, and More MemoPad (D) Page 317. Sync to PC—Page 65. Sync to Mac—Page 125. Cannot Type a Note? Leave Yourself a Quick Voice Note Voice Note Recorder Page 506. View & Edit Microsoft Office Word, Excel, and PowerPoint Word to Go, Sheet to Go, Slideshow to Go Page 246. Calculate your MPG, a Meal Tip, and Convert units Calculator (U) Page 503. Being Entertained Use these icons and hotkeys listed in Table 6 for entertainment on your BlackBerry.

22 Table 6. Being Entertained To Do This… Use This… (Hotkey) Where to Learn More Listen to Free Music – with customized music stations Pandora Page 376. Listen to Free Music – with customized music stations Slacker Page 378. Play Music, Videos, and See Pictures Media Music—Page 363. Videos—Page 397. Ring Tones—Pages 203 and 221. Pictures—Page 392. Voice Notes—Page 506. Snap Pictures of Anything, Anytime Camera Page 381. Capture Video of Anything, Anytime Video Camera Page 397. Take a Break and Play a Game Games Folder Page 478. Use the Built-In Text-Based Help (What, you can’t find it in this book?) Help (H) Page 159.

23 Networking Socially Connect and stay up-to-date with friends, colleagues, and professional networks using the social networking tools on your Bold shown in Table 7. Table 7. Networking Socially To Do This… Use This…(Hotkey) Where to Learn More Connect with Facebook Friends Facebook Page 406. Follow people and Tweet using Twitter Twitter Page 409. Connect with Colleagues Linked In Page 416. Personalize Your Bold Use the icons and hotkeys shown in Table 8 to personalize the look and feel of your Bold. Table 8. Personalize Your Bold To Do This… Use This…(Hotkey) Where to Learn More Change Your Phone Ringer, if Emails Vibrate or Buzz, and more Sounds Page 191. Change Your Wallpaper or Home Screen Picture Media/Pictures From Pictures - Page 184. From Home Screen – Page 178. Change Your Theme Options (O) Theme—Page 179.

24 To Do This… Use This…(Hotkey) Where to Learn More Change Your Font Size Options (O) Screen/Keyboard—Page 176. Change Your Programmable Convenience Keys Options (O) Screen/Keyboard—Page 187. Add or Remove Apps Use the apps shown in Table 9 to add software and capabilities to your BlackBerry. Table 9. Add and Remove Software To Do This… Use This… Where to Learn More Add New Software (also remove it) App World Add Icons—Page 431. Add New Apps Browser (B) Add Icons—Page 475. Find the Icons You Download Downloads folder Glide to and click on this folder to see your downloaded icons. Remove Icons and Programs Options (O) Page 481.

organized and where to find useful information. Inside the front and back cover, check out Day in the Life section, where we give you some scenarios to describe how you can use your Bold for work and play. We even show you how to find some great tips and tricks sent right to your Bold. II

BlackBerry Bold! In your hands is one of the most powerful smartphones available-----the BlackBerry Bold 9650 or Bold 9700 Series. Key Features on the BlackBerry Bold Your BlackBerry Bold has many shared features with the BlackBerry family and some unique features as well. Multimedia & Network Features  Camera (3.2 mega pixel)  Media Player (Pictures, Video, and Audio)  Video Recording  GPS Built-in  3G Network Capable Media Card-----Expansion Memory Card Enhance the usable memory on your BlackBerry by a tremendous amount with an 8 or 16 gigabyte (GB) or even higher-capacity MicroSD memory card. This book was purchased by [email protected]

28 Getting the Most Out of BlackBerry Bold Made Simple You can read this book cover-to-cover, but you can also peruse it in a modular fashion, by chapter or topic. Maybe you just want to check out BlackBerry App World, try the Web Browser, get set up with your email or contacts, or you might just want to load up your music. You can do all this and more with our book. You will soon realize that your Bold is a very powerful device. There are, however, many secrets locked inside that we help you unlock throughout this book. Take your time-----this book can help you on your way to learning how to best use, work, and have fun with your new Bold. Think back to when you tried to use your first Windows or Mac computer. It took a little while to get familiar with how to do things. It’s the same with the Bold. Use this book to help you get up-to-speed and learn all the best tips and tricks more quickly. Remember that devices this powerful are not always easy to grasp-----at first. You will get the most out of your Bold if you can read a section and then try out what you read. We all know that reading and then doing an activity gives us a much higher retention rate than simply reading alone. So, in order to learn and remember what you learn, we recommend to: Read a little, try a little on your Bold, and repeat! How This Book Is Organized Knowing how this book is organized will help you more quickly locate things important to you. Here we show you the main organization of this book. Remember to take advantage of our abridged table of contents, detailed table of contents, and our comprehensive index to help you quickly pinpoint items of interest. Day in the Life of a Bold User Located inside the front and back cover, this is an excellent piece of information full of easy-to-access cross-reference page numbers. So if you see something you want to learn, simply thumb to that page and learn it-----all in just a few minutes.

29 Part 1: Quick Start Guide Learning Your Way Around: Learn about the keys, buttons, and ports on your Bold as well as how to get inside and change the battery, SIM card, or memory card. Then learn many time-saving tips about getting around quickly as well as how to multitask. Working with the Wireless Network: Learn how to read letters, numbers, and symbols at the top of your Bold screen so you know when you can make phone calls, send SMS text messages, send and receive email, or browse the Web. Also learn how to handle your Bold on an airplane. App Reference Tables: Quickly peruse the icons or apps grouped by category. Get a thumbnail of what all the apps do on your Bold and quick page numbers to jump right to the details of how to get the most out of each app in this book. Part 2: Introduction You are here now . . . . Part 3: You and Your BlackBerry Bold This is the meat of the book, organized in 36 easy-to-understand chapters packed with loads of pictures to guide you every step of the way. Part 4: Hotkey Shortcuts You will want to check out this section for a complete listing of all the hotkey shortcuts to get things done quickly on your Bold. Save yourself countless hours of rolling, searching, and clicking by using Home screen hotkeys, Email hotkeys, Calendar hotkeys, Web Browser hotkeys, and Media Player hotkeys. These hotkeys will make you much faster with your Bold-----giving you a more enjoyable user experience.

30 Quickly Locating Tips, Cautions, and Notes If you flip through this book, you can instantly see these items based on their formatting. For example, if you want to find all the Calendar tips, you would flip to the Calendar chapter and quickly find them. TIPS, CAUTIONS, and NOTES are all formatted like this, with a gray background, to help you see them more quickly. Free BlackBerry Email Tips and Free Videos Check out the author’s web site at www.madesimplelearning.com for a series of very useful bite-sized chunks of BlackBerry tips and tricks. We have taken a selection of great tips out of this book and even added a few new ones. Click on the Free Tips section and register for your tips in order to receive a tip right in your Bold inbox about once a week. Learning in small chunks is a great way to master your Bold. The authors also offer some videos showing you tips and tricks about your BlackBerry Bold on their web site at www.madesimplelearning.com. In addition, there are over 100 video tutorials for purchase to show you how to use your Bold that you can watch on your computer and your BlackBerry.

BlackBerry Bold This is the heart of BlackBerry Bold Made Simple. In this part of the book, you’ll find clearly labeled chapters—each explaining the key features of your Bold. You’ll see that most chapters focus on an individual app or a specific type of application. Many of the chapters discuss applications that come with your Bold, but we also include some fun and useful apps you can download from BlackBerry App World. Sure, the Bold is for fun, but it’s for a whole lot more as well, so you’ll learn how to be productive with Word To Go, Sheet To Go, and Slideshow To Go in this section, too. We finish with some handy troubleshooting tips that can help if your Bold isn’t working quite right. III

This chapter focuses on getting your email set up as well as wireless syncing of your contacts if you use Google Mail (Gmail) or have a BlackBerry Enterprise Server (BES). Sometimes email setup can cause problems, so we show you how to fix some common errors and make sure you receive all your email on both your computer and your BlackBerry. While you can adjust email setup from your BlackBerry, you may also want to adjust your email settings from your computer; we cover that in this chapter, as well. If your BlackBerry is tied to a BES, we show you how to get connected or‘activated on the server. And, more recently, Research In Motion, BlackBerry’s maker, announced free BlackBerry Enterprise Server Express software. This is a fantasic value if your organization uses Microsoft Exchange and would like to take advantage of the BES features without additional software licensing and, in most cases, without additional hardware costs. Learn Your BlackBerry and Getting Around Much of the basics about the keys, buttons, and using your Bold as well as great tips and tricks are contained in our Quick Start Guide at the beginning of this book. In the Quick Start Guide, we also show you how to save time with many Space key, Number key, and Menu item shortcuts, and how to multitask. Getting around Your Home Screen, Folders, and Icons Depending on the particular phone company that supplied your BlackBerry, you may see more or fewer icons on your Home screen---similar to your computer’s desktop. You will see a different background picture than the one shown in Figure 1-1. The background wallpaper in that figure was taken with the BlackBerry Bold Camera.

34 TIP: Check out Home Screen Hotkeys in Part 4 of this book on page 541 to learn how to enable single key startup of all your most-used icons, such as Messages (in Figure 1-1), Contacts, Calendar, and more. 1. Press the Menu key to go from your limited set of icons to see all your icons. 2. Scroll the trackpad down to see any icons that might be off the bottom of the screen. 3. Click on any folders, such as Media, to see more icons inside the folders 4. Press the Escape key to back out of a folder or return to your Home screen with just a few icons and your picture. 5. Your BlackBerry is fully customizable, so you can change the look and feel (called the Theme) and even the picture you see as the background. Press the Menu key to see all your icons. The underlined M in Messages shows I have Home screen hot keys enabled. (Pressing the letter M will start Messages.) Picture taken with the Bold Camera. Folders look like folders – more icons are inside. Press the Escape key to back out. Click the trackpad to start apps and open folders. Figure 1-1. Use Your Menu key, trackpad, and Escape keys to navigate around your bold

35 TIP: To change your background wallpaper, from your Home screen press the Menu key twice until you see a menu appear. Select Options from the menu. Scroll down to Set Wallpaper and click on Change Wallpaper. Then, select from a number of pre-loaded background images, or you can even snap a picture and set it as your wallpaper. The Setup Wizard When you first turn on your BlackBerry, you will likely be presented with the Setup Wizard. If you ignored or closed it, you can get back to it by locating and clicking on the Setup Wizard icon. You may need to click on the Setup folder in order to find the Setup Wizard icon. You will then be presented with a number of screens, which are not shown in this book because they are self-explanatory. Go ahead and follow the steps suggested; they will give you a good jump start on getting your BlackBerry set up and learning some of the basics. Just click on any field, such as date, time, or time zone to make an adjustment and then glide down and click Next. Remove the unused languages to save space. Next, you will see a few screens giving you some tips about how to use the basic keys on your Bold. (The screens you see in the Setup Wizard vary depending on which wireless carrier you have, so we have not included them in the book.) Finally, you will see a screen similar to this one to the right with the following items (you may also see a few different items listed): Language --- see page 255. Date and Time-----see page 175. Navigation and Typing Tutorials --- see our Quick Start guide and Chapter 6 ‘‘Typing, Spelling and Help. Email setup-----continue reading this chapter. Set up Bluetooth----- see page 441 Import SIM Card Contacts-----see page 269. Font-----see page 175. Help-----see page 159.

36 Setting Up Email for the First Time Your BlackBerry is designed to retrieve your email from up to ten different email accounts and, if you are connected to a BlackBerry Enterprise Server, one corporate email account. When your BlackBerry receives your email, all your messages will be displayed in your Messages inbox. You can set up your basic email and even change things like your email signature right from your BlackBerry. NOTE: If you want to set up your BlackBerry to work with email coming from a BlackBerry Enterprise Server, skip to the ‘‘Setting Up Your Corporate Email’’ section on page 39. Personal or Internet Email Setup You can set up your Personal or Internet Email from two places: The Setup Wizard icon and the Personal Email Set Up icon , both of which are usually inside the Setup folder, but may be on your Home screen of icons. 1. If you already happen to be inside in the Setup Wizard, then click Next to get to the Personal Email Setup screen. 2. Or, if you see a list of items, then click on Personal Email Setup. 3. Select I want to create or add an email address and click Next to get to the login screen shown to the right.

37 NOTE: You may need to create a new account if this is the first time you are logging into Email Setup on your BlackBerry. If so, be sure to click the checkbox next to Remember me on this device and you won’t have to keep entering your username/password every time. 4. Click the Log In button. Any accounts you have already set up will be listed at the top, as shown in the screen on the right. 5. To add an account, click the Add button. 6. Now, select from the various types of email accounts. In this case, we’ll choose Gmail. 7. If you have another type of account (such as Yahoo!, AOL, and so forth), click on that entry. 8. If you don’t see your email account type, then click Other. This book was purchased by [email protected]

38 9. Next, type your email address, using your full email address ([email protected]) and password, then click Next to attempt the login. TIP: Click the Show Password checkbox to see the letters in your password----this can be helpful to prevent mistyping it. If everything is correct, then you will see a screen similar to Figure 1-2. Figure 1-2. The final setup screen on Email Setup and the Activation Complete pop-up window Once each email account is set up correctly, you will see an Activation email message in your Messages inbox and within 15 minutes, email should start flowing in to your BlackBerry. Now, with full wireless email, you will begin to see why so many are addicted to their BlackBerry Smartphones.

39 Setting Up Your Corporate Email Your Help Desk or Information Technology department will typically set up your corporate email (that is, Enterprise Activation). If not, all you need is your activation password and you can set this up on your own-----right from the BlackBerry, using the Setup Wizard. NOTE: If you have not received your Activation password, then you need to ask your Help Desk or Technology Support department for that password before you may complete this process. Setup Corporate Email Using the Setup Wizard 1. Start your Setup Wizard icon and select Email Setup, and then choose I want to use a work email account with a BlackBerry Enterprise Server from the menu. 2. Verify that you have your Enterprise Activation password. 3. Type in the email address along with the activation password you received from your Help Desk or System Administrator. 4. Press the trackpad and select Activate. 5. You will then see many messages on the screen, such as Establishing Secure Connection, Downloading Contacts, Downloading Calendar. The entire process may take 15 minutes or more, depending on how much data is being sent as well as the strength of your wireless connection.

40 6. If you see an error message, then verify your password, that your wireless radio is turned on, and that you are in a strong coverage area. If you still have problems, then please contact your Technology Support group. 7. Once you have seen all the Enterprise Activation messages go by, and you see a completion message, then try email and check your Address Book and Calendar to see if it looks like everything was loaded correctly. If not, then contact your Help Desk for support. How Can I Tell If I Am Activated on the BlackBerry Server? A simple rule of thumb is that if you can send and receive email and you have names in your BlackBerry address book (Contacts icon), then it has been successfully set up (the Enterprise Activation is complete.) To verify if your BlackBerry successfully configured with your Server: 1. Start your BlackBerry Contact List / Address Book. 2. Click the Menu key to the left of the trackpad. 3. Glide the trackpad up or down to find a specific menu item called Lookup. 4. If you see Lookup, then you are connected. (This Lookup command allows you to do a Global Address List (GAL) lookup from your BlackBerry Enterprise Server to find anyone in your organization-----and then add them to your personal Address Book on your BlackBerry.) Maintaining Your Email Accounts You may need to add, edit, or delete email accounts. You also might want to fine-tune your email signature (Sent from my BlackBerry) that gets attached to the bottom of each email you send from your Bold. Adding More Email Personal Addresses You can add up to ten email addresses to your Bold. Only one can be an Enterprise or Corporate type email address, but the rest can all be personal addresses, such as POP3 or IMAP addresses.

41 1. Click on your Personal Email Setup icon (may be in your Setup folder). 2. Enter your username and password, if requested, and click Log In. 3. Scroll down to the bottom of the list of email addresses and click the Add button as shown. 4. Follow the steps to add the new account as we described previously. Hiding Extra Email Account Icons As you set up each email account, you will notice that a new icon appears on your Home screen tied to that particular account. If you like having individual icons, you can leave them alone. However, since all your email goes into your main Messages icon, you can hide these icons to clean up your Home screen. Follow these steps to hide these extra icons: 1. Highlight the icon you want to hide. 2. Press the Menu key. 3. Select Hide. If you want to get the icon back, then follow the steps shown in the ‘‘Hiding and Un-hide Icons’’ section on page 169 in Chapter 8. Edit or Delete an Email Account (Signature and Advanced Settings) To change your email account name, password, signature, advanced settings, or synchronization options, you need to edit your email account settings. If you don’t use a certain email account anymore, you may want to delete that particular address. 1. Click on the Personal Email Setup icon. 2. Log in if requested.

42 3. Click the trackpad on a particular Email account you want to edit or delete. 4. To delete the account, select Delete from the short menu and confirm your selection. If you are done, press the Escape key to exit to your Home screen. 5. To edit the account, select Edit from the short menu. 6. Now, you can adjust the following items: General Options:  Email account name (the name for the email account icon).  Your Name (the name that appears instead of the email address when you send messages, also known as the Friendly Name).  Signature (the signature attached to each email you send from your BlackBerry). Usually, you will want to change this from Sent from my (wireless carrier) BlackBerry Device to something more personal, such as your name and phone number or your company name.

43 7. Scroll down to click on Login Information to be able to change your password for this account. 8. Click on Delivery Options to be able to add an email account to send Auto Blind Carbon Copies of every email you send from your BlackBerry. 9. Click on Synchronization Options to adjust whether or not email messages you delete on your BlackBerry are synced wirelessly to also be deleted from your main email inbox. To check or uncheck the box, highlight it and press the Space key.

44 10. Scroll down to Advanced Options to adjust the Email Server name. Contact your Email Administrator for help if you are not sure about the Email Server name. 11. Scroll down to select whether or not you use SSL (Secure Socket Layer). This is a security protocol that scrambles your email messages for added safety. Contact your Email Administrator for help if you are not sure about SSL. TIP: Press the Space key to get the ‘‘at’’ (@) and ‘‘dot’’ (.) symbols whenever typing an email. For example, for [email protected], type, sara SPACE company SPACE com. Change Your ‘‘Sent from (Carrier) Wireless’’ Signature Every email message you send from your BlackBerry will have an auto signature attached to the bottom of it. Usually it will have your carrier name on it. For example, if you use AT&T, then your default auto-signature may say ‘‘Sent from my AT&T BlackBerry.’’ To change this signature, you need to follow the steps shown previously in the ‘‘Edit or Delete Email Account’’ section on page 41. 3

45 NOTE: If you are not sure of your advanced email settings, open up the mail client on your computer. If using MS Outlook or similar, click Accounts or Email Accounts from the menu. Then, review the advanced settings for that account. If you use web mail exclusively, then contact your service provider to ask for assistance with getting your BlackBerry set up. If you are still having trouble with email setup, then please contact your email service provider or your BlackBerry wireless carrier’s (phone company) technical support. Wireless Email Reconciliation The BlackBerry allows you to turn on or off wireless reconciliation, which is the feature that synchronizes deletion of email between your regular mailbox and your BlackBerry. In other words, if you delete an email on your BlackBerry, you could set it up so that the same email message is also automatically deleted from your regular email account. Usually, this is turned on by default, but you can disable it. NOTE: If you work at an organization that supplied your BlackBerry to you, this feature may be controlled centrally by your Administrator and may not be adjustable. Some wireless carriers (phone companies) do not support this feature (or don’t support it fully) unless your BlackBerry is tied to a BlackBerry Enterprise Server. 1. Start your Messages icon. 2. Hit the Menu key and select Options. Or, press the letter O to jump down to Options. 3. Select Email Reconciliation. 4. Set Delete On to Handheld. 5. Set Wireless Reconcile to Off. If you want to turn Email Reconciliation back on, set Delete On to Mailbox & Handheld, and set Wireless Reconcile to On.

46 If you have turned on the Wireless Reconcile and want to get rid of old email that you deleted from either your main email inbox or from your BlackBerry, then press the Menu key and select Purge Deleted Items, and then select the email address. TIP: Clean Up Your Main Email Inbox On the Road If you like to keep your main email inbox (which you view on your computer) cleaned up, make sure to keep Wireless Reconcile turned On. Just use downtime during the day to clean up your BlackBerry email inbox. This way, any email messages you delete on your BlackBerry (such as spam or other unnecessary emails), will not appear in your computer’s email inbox. It is quite refreshing to come back to a very clean inbox after a day away from your desk. Sync Google Contacts Using Email Setup If you use Google for email and to manage your contacts, then you can set up a wireless sync for your Google Contacts. This is a great feature because you no longer need to connect your Bold with a sync cable to your computer to update contacts changes between your Bold and Google. The contact updates, like email, all happen automatically and wirelessly. Setting Up Google Wireless Contacts Syncing A new feature with BlackBerry 5.0 system software and BlackBerry Internet Service software (assuming your carrier has upgraded) is that you now can select wireless contact syncing for Google. To do so, follow these steps. CAUTION: You can also sync your Google Contacts using the Google Sync app (see page 305). Do not try to sync Google Contacts with both methods----you are asking for trouble. Instead, if you choose to use this method for contacts syncing, then use Google Sync for only your Google Calendar.

47 TIP: If you forgot to check this sync box on the first-time setup, you can get to it in the Edit email account area shown on page 41. 1. Highlight your email account from the main list of accounts, click the trackpad, and select Edit. 2. Roll down and click Synchronization Options as shown here, and check/uncheck your boxes. The first time you enable this contact sync feature, you will see a screen showing you the progress of the initial sync. If you have many contacts, (for example, 1,000 or more) it could require over 10 minutes to finish the first-time sync. You may also have to try it a few times if it fails the first time. As of publishing time, this only worked with Google/Gmail accounts, but we believe more account types could be added in the future. This book was purchased by [email protected]

48 Turning On or Off Wireless Contact Syncing If you have enabled wireless contact syncing with Google or another service, you can adjust the sync from your Contacts Options screen, as follows. 1. Click your Contacts icon, press the Menu key, and select Options to see this screen. 2. Now, roll down and click on the email account under the Contact List to make adjustments using the screen shown. 3. If you want to disable Wireless Synchronization, change the Yes to a No by clicking on it or pressing the Space key. 4. This screen also shows you how many contact entries are being synced. Save your changes. Handling Issues with Google Contacts Wireless Sync Unfortunately, sometimes your Google contacts do not sync correctly with your BlackBerry. Following are a few tips to try to help you get up and running:  Make sure you are trying to sync a Google Mail account; at publishing time, no other services allowed syncing of contacts.  As of publishing time, you could not sync Google Mail contact groups.  Make sure you have enabled Wireless Synchronization on your BlackBerry smartphone. To verify this, start the Contacts application, press the Menu key, and select Options. Scroll down to and click your Gmail address under Contact Lists. The setting next to Wireless Synchronization should be set to Yes (see preceding steps and images).

49 Troubleshooting Your Email Accounts Sometimes, your email accounts just don’t work quite right. Here are a few tips to handle some of the more common errors. Unfortunately, sometimes email will not be as easy to set up as shown in the previous section. Verify Usernames and Passwords Your first action, which usually handles about 80% of the problems, is to simply re-type your email address and password. The reason could be as simple as a wrong character typed in your email address or password. Watch the password very carefully, especially if you have numbers or other characters. Always try retyping them a few times before doing anything else. Verify Your Email Server Is POP3 or IMAP Some email servers cannot be accessed by the BlackBerry Internet Service, so you cannot use these types of email accounts on your Bold. Contact your email service provider and tell them you are trying to access your email from a BlackBerry smartphone and verify the server is of a type called POP3 or IMAP. Verify Your Email Server Settings (Advanced Settings) Another setup issue might be that your server uses SSL (Secure Socket Layer) security or might have a non-standard email server name. Contact your service provider to find out about these settings. To change these settings on your Bold, you need to follow the steps shown in the ‘‘Edit or Delete Email Account’’ section on page 41. Solving a Gmail Enable IMAP Error Message If you receive an error message in your email inbox telling you to turn on IMAP settings in Gmail, you need to log in to your Gmail account from your computer and follow these steps. 1. Click the Settings link (usually in the very top right corner). 2. Click the Forwarding and POP/IMAP tab. 3. Make sure that IMAP Access is set to Enable IMAP, as shown in Figure 1-3. 4. Then click the Save Changes button.

50 … Make sure this is set to “Enable IMAP”. Click this tab. Click Settings 1 2 3 Save your Changes. 4 Figure 1-3. Gmail Settings screen 5. After you make this change, you will need to go back into your BlackBerry Personal Email Setup icon. 6. Highlight the invalid account (in this case Gmail) and click the trackpad or Menu key to select Validate.

51 7. On the next screen, you need to re- enter your password and click Next. 8. If everything is OK, then you will see this pop-up saying Your password has been successfully validated. Why Is Some Email Missing? If you download your email messages to your computer using an email program such as Microsoft Outlook, Outlook Express, or similar, and you use BlackBerry Internet Service on your BlackBerry for Email, then you need to turn on a specific setting in your computer’s email program. If you do not leave a copy of messages on the server from your computer’s email, you may end up receiving all email on your computer, but only a limited set of email on your BlackBerry. Why Does This Happen? By default, most email programs pull down or retrieve email from the server every one to five minutes and then erase the retrieved messages from the server. By default, the BlackBerry Internet Service usually pulls down email every 15 minutes or so. So, if your computer has pulled down the email every five minutes and erased it from the server, your BlackBerry will only receive a very limited set of messages (those that haven’t yet been pulled down by your computer). How to Fix This? The answer is to set your computer’s email program to keep your messages on the server. This way, the BlackBerry will always receive every email message. Here’s how: 1. In the email program on your computer (such as Microsoft Outlook), find the location where you can configure or change your email accounts. For example, Tools, Configure Accounts, Account Settings, or something similar (Figure 1-4). 2. Select or change the appropriate email account. (Sometimes you just double-click the account to edit it.)

52 Select the email account you wish to change. Then, click “Change…” 2 1 TIP: Remember to repeat this procedure for every email account going to your BlackBerry. Figure 1-4. Email Account Settings screen in Microsoft Outlook 3. You will then usually go to an Advanced Settings area to make changes to Leave a copy of the message on the server. In Microsoft Outlook, click the More Settings tab and then the Advanced tab (Figure 1-5). Click here. Figure 1-5. Internet Email Settings in Microsoft Outlook

53 4. At the bottom of the screen, under Delivery, check the Leave a copy of messages on the server box. 5. Then check the Remove from server after X days box. We suggest changing the number to about10 days. This allows you time to make sure that the message reaches both your BlackBerry and your PC-----but doesn’t clutter the server for too many days. If you make the number of days too high, you may end up with a Mail Box Full error and have your incoming email messages bounced back to the senders. Check both of these boxes Set this to about 10 days. NOTE: Remember to repeat this process for every email account that you have going to both your computer and your BlackBerry. Correcting the ‘‘Invalid Account. Please Validate’’ Message From time to time, you may see an invalid email account message, such as the one shown in Figure 1-6, either inside your BlackBerry Email Setup icon or when you log in to your wireless carrier’s web site. This may happen if you have changed your email account password, or sometimes it just happens if the system encounters an unforeseen error-----through no fault of your own! The following sections provide the steps to correct the problem. Using Your Computer You can log in to the BlackBerry Internet Service site from your computer to correct the invalid account. See Figure 1-6. 1. Log in to your BlackBerry Wireless Carrier’s web client (see page 55 for list of sites).

54 Figure 1-6. BlackBerry Internet Service showing invalid email Accounts 2. Click the Edit icon next to the invalid account. 3. Enter your information, including your password. 4. Save your changes. 5. You will then see a message that says Your email account has been successfully validated. The invalid account icon will change to a check mark in the Valid column, as shown in Figure 1-7. Figure 1-7. Email account successfully validated in BlackBerry Internet Service Using Your BlackBerry You can also correct invalid email accounts right on your BlackBerry. 1. Log in to your Email Setup icon (usually in the Setup folder). 2. After logging in, you will see a screen similar to the image shown to the right. 3. To correct the Invalid Account errors, highlight the account and click the trackpad to select Validate.

55 4. Now, re-type your password and click Next to validate the account. 5. You will see a message similar to the one shown to the right for each validated account. 6. Repeat the process for any other accounts shown as invalid. Set Up or Adjust Email Accounts from Your Computer You can also set up your personal email accounts from your computer using your carrier’s web site. You also might notice that when you send an email from the BlackBerry, the signature is something very basic, such as Sent from BlackBerry Device via T-Mobile, or Sent from AT&T Wireless, depending on your carrier. You can easily change your email signature and perform other tasks from your carrier’s web site, but you’ll first need to create an account. If your account was already set up when you activated your phone, just log in with your username and password and skip ahead to the ‘‘Changing Your Email Auto Signature’’ section. Setting Up BlackBerry Email from Your Computer From your computer, find your way to your carrier’s web site in Internet Explorer, Firefox, or Opera (a partial list of sites is listed below). Once there, log in to your personal account page. NOTE: These web sites change frequently! Some carriers imbed or include the BlackBerry Email setup pages within the main carrier web site. Please check with your wireless carrier if any of the following links are incorrect, or you don’t see your carrier listed. You may also want to check for updated sites at the bottom of this web page: http://na.blackberry.com/ eng/support/blackberry101/setup.jsp#tab_tab_email

56 Alltel (USA): http://www.alltel.blackberry.com AT&T/Cingular (USA): http://www.att.blackberry.com/ Bell / Solo Mobile (Canada): https://bis.na.blackberry.com/html?brand=bell Cellular South (USA): https://bis.na.blackberry.com/html?brand=csouth1 Rogers Wireless (Canada): https://bis.na.blackberry.com/html?brand=rogers Sprint/Nextel (USA): https://bis.na.blackberry.com/html?brand=sprint T-Mobile (USA) --- (Login to main site): http://www.t-mobile.com/bis/ T-Mobile (Germany): http://www.instantemail.t-mobile.de/ Telus Mobility (Canada): https://bis.na.blackberry.com/html?brand=telus Verizon Wireless (USA): https://bis.na.blackberry.com/html?brand=vzw Virgin Mobile (Canada): https://bis.na.blackberry.com/html?brand=virginmobile Vodafone (UK): https://bis.eu.blackberry.com/html?brand=vodauk If you cannot find a link directly to your phone company’s BlackBerry Internet Service site from this list or from http://na.blackberry.com/eng/support/blackberry101/ setup.jsp#tab_tab_email, then you should log in to your own phone company’s web site and look for a button, tab or link (varies by website) that might say Phone & Accessories, Device, Handheld or Support from your home page and then Setup BlackBerry Email or Setup Handset Email. If you still cannot get to your BlackBerry Internet email setup, then please contact your phone company. On many of the sites listed, however, you will first need to create your BlackBerry Internet Service account on a screen similar to this one. Create a New Account To create a new account, follow these steps: 1. Click the Create New Account button at your provider’s site. 2. You will then see a Legal Agreement. In order to continue, check the I have read this agreement box and click the I Agree button. After accepting the legal agreement, you should now see a screen like that shown in Figure 1-8.

57 Figure 1-8. Set up BlackBerry Internet Service Account—requesting PIN and IMEI 3. Both of the numbers you need are located in your Options icon on your BlackBerry, so refer back to your Bold. Click the Options icon from your BlackBerry Home screen. 4. Press the letter S on your keyboard a few times until you get to the Status item and click it. 5. Once in Status, look at the lines marked PIN and IMEI, as shown in Figure 1-9. Figure 1-9. Locating your PIN and IMEI on your BlackBerry in the Options app 6. Type in the PIN and IMEI in the fields on the web site screen-----but remove any spaces or dots. You should then come to a series of screens on the Main BlackBerry Internet Service web page (see Figures 1-10, 1-11, 1-12). 7. Log in or click the link from your carrier’s web site, to access a screen similar to the one in Figure 1-10. This book was purchased by [email protected]

58 NOTE: Use this only to create a new “BlackBerry only” email address. Click here to set up one of your email accounts to start going to your BlackBerry Figure 1-10. Email Account Settings on the BlackBerry Internet Service web site 8. Click the Setup Account button to input your email address and password (Figure 1-11). Then click Next and your account will be set up. Shortly thereafter, your first email will come in on the BlackBerry. Figure 1-11. Adding an existing email account to the BlackBerry Internet Service

59 After the email account is successfully set up, you will then receive confirmation email on your BlackBerry, usually titled Activation. Repeat step 8 for each of your email accounts to set them up. Once you have all your email accounts configured, you will see them listed as shown in Figure 1-12. You can then customize (Edit), filter email (Filter) or remove them (Delete) by selecting the icons on the right side, as shown in Figure 1-12. Add a new email address for your BlackBerry only. Click here to edit the email account (Name, Reply To, Signature) Click here to create a “Filter” to select only certain email messages to send to your BlackBerry. Click here to delete an account. Set up one of your existing email accounts to go to your BlackBerry. Figure 1-12. Editing or adding email accounts in the BlackBerry Internet Service Changing Your Email Auto Signature On your email accounts page, you should see an icon for editing each of your accounts that you have set up. You can then add a unique signature for every email account that you have set up. TIP: You can also change this signature directly from your BlackBerry----see page 41. 1. Select the Edit icon next to the email account you wish to work with (Figure 1-13). 2. Make any changes in the fields provided to you (Figure 1-13). 3. In the signature box, simply type in the new signature you wish to appear at the bottom of that particular email account’s messages.

60 Name of email account being set up or edited. Change only if you want recipients to reply to a different email address. Your Friendly Name Your Email Auto Signature – Attached at the bottom of every email you send. The email here will receive a copy of every email you send from your BlackBerry. Check these boxes to wirelessly sync (share) Contacts & Deleted emails. Figure 1-13. Adjusting settings including Auto-Signature and Sync Settings from BlackBerry Internet Service 4. Click the Save button. NOTE: As of publishing time, only Gmail had the ability to wirelessly sync or share Contacts. We expect more services to be added in the future (for example, Yahoo!.) We recommend that you test your new settings by sending an email from your Blackberry to yourself or another email account and verify that the new signature is included. You can also add signatures that you can select ‘‘on the fly’’ from your BlackBerry while typing emails, using the AutoText feature (see page 163). Adjusting Advanced Email Account Settings From the email settings screen, you can also adjust advanced email settings which you will need if your email is not working correctly on your BlackBerry. 1. Click on the Advanced Settings link (sometimes it does not look clickable) at the top of the email Edit screen to see the screen shown in Figure 1-14. 2. Enter or edit your email server name.

61 3. Enter or edit your email server port. 4. Check the box if your email server uses SSL (Secure Socket Layer) encryption. 5. Press Save to save your changes.. Figure 1-14. Advanced Settings screen on the BlackBerry Internet Service web site BlackBerry Enterprise Server Express (Free Software) If you work at an organization that uses a Microsoft Exchange or Microsoft Windows Small Business Server, then you can now acquire the BlackBerry Enterprise Server (BES) Express software for free. (See the advantages of having a BES later in this section.) A BES is a server that typically sits behind your organization’s firewall and securely connects your BlackBerry to corporate email and data, as well as wirelessly synchronizes (shares) contacts, calendar, tasks, and memo items between your corporate computer and your BlackBerry. BES allows your organization to gain all the benefits of a BlackBerry Server with no additional software costs. This saves thousands of dollars over the old pricing model by Research In Motion. You might want to let your IT group know about this great new deal if you use BlackBerry devices at your work place. Image courtesy www.blackberry.com You should be able to support up to 75 BlackBerry users on the same box as your email server. You can support up to 2,000 users by putting the BES Express software on a separate server.

62 How to Get the BES Express software? To acquire BES Express, go to www.blackberry.com, and follow these steps: 1. Click the Software link at the top. 2. Click BlackBerry Enterprise Server Express under Business Software in the left column to see a screen similar to the one shown in Figure 1- 15. (You might be able to get straight to the page by typing this link: http://na.blackberry.com/eng/services/business/server/express/.) 3. Then follow the on-screen steps to start the free download. Figure 1-15. BlackBerry Enterprise Server Express Software web site 4. Once the software is downloaded, the administrator uses a web-based console to set up and administer all users. The full setup instructions for BES Express are beyond the scope of this book, but please follow the on-screen help and tutorials found at www.blackberry.com. See Figure 1-16.

63 Figure 1-16. Setting up the BES Express Software Benefits of Being Connected to a BlackBerry Server Individuals and small office BlackBerry users can get easy access to a BES. Just perform a web search for ‘‘hosted BES’’ or ‘‘hosted blackberry enterprise server’’ to locate a number of providers. TIP: See the previous BES Express section for information on free BES software. Connecting your BlackBerry to a BES (v4.0 and higher) will give you all of the following benefits. Strong Encryption of Email within Your Organization All email sent from your BlackBerry to other users in your organization will be fully encrypted with military-grade Triple-DES encryption provided by the server. Full Two-Way Wireless Synchronization Full two-way wireless updates between your BlackBerry and corporate desktop account for:  Address Book  Calendar  Task List  MemoPad (Notes)

64 This means you will be able to add new information or make changes to anything in your Address Book, Calendar, Task List, or MemoPad on your BlackBerry and in minutes it will appear on your desktop computer. Securely Connect to Your Corporate Data The BES server provides a highly secure connection to corporate data behind your firewall. This can provide productivity benefits to your organization by providing access to view and update important information in the field. Push Applications Wirelessly to All Your BlackBerry Users The BES administrator can create software configurations for groups of users and push them out wirelessly to any or all BlackBerry users. This saves on IT support costs. Global Address List Lookup Using GAL Lookup (Lookup for short), you can immediately look up anyone in your organization from your BlackBerry, even if there thousands of people at your organization. Out-of-Office Auto Reply and Email Signature Your Out-of-Office reply and Email Signatures are things you can adjust right from your BlackBerry if you are connected to a BlackBerry Server. Go to Messages (Email), press the Menu key, and select Email Settings to adjust these items. Meeting Invitations Just like on your desktop computer, you may check people’s availability; you can invite attendees to meetings you schedule right on your BlackBerry. And, just like on your desktop, you may accept, decline, or tentatively accept meeting invitations you receive on your BlackBerry. Learn more on page 304. NOTE: Sending and responding to meeting invitations is a feature available even without having your BlackBerry tied to a BlackBerry Enterprise Server.

This chapter shows you how to install Desktop Manager Software on your Windows computer. Then we show you how to synchronize your contacts, calendar, tasks and memos, backup and restore, and more. If you want to transfer files and media, then check out our chapter on transferring files for Windows users found on page 105 (you may need some of the instructions in this chapter on how to install Desktop Manager if you want to use it as your method to transfer files). Have an Apple Mac computer? Please go to the ‘‘Apple Mac Setup’’ chapter on page 125. Unless you work at an organization that provides you access to a BlackBerry Enterprise Server, if you are a Windows computer user, you will need to use BlackBerry Desktop Manager Software to do a number of things:  Transfer or synchronize your personal information (addresses, calendar, tasks, notes) between your computer and your BlackBerry (see page 71)  Back up and restore your BlackBerry data (see page 95)  Install or remove application icons (see page 89)  Transfer or sync your media (songs, videos & pictures) to your BlackBerry (see the next chapter on page 105) CAUTION: Do not sync your BlackBerry with several computers, or sync separately to an online service such as Google. You could end up corrupting your BlackBerry and/or other databases---- ending up with duplicates or worse, deleted items.

66 Download Desktop Manager for Windows Each new version of RIM’s Desktop Manager Program has come with more functionality and more versatility than the previous versions. So, it is always a good idea to keep up- to-date with the latest version of the Desktop Manager software. The Disk from the BlackBerry Box It is fairly likely that the disk that arrived with your brand new BlackBerry has a version of Desktop Manager that is already out-of-date. This is because many times, they produced the CDs months ago, and in the meantime a new version has been released. So we recommend downloading the latest version from the Internet directly from www.blackberry.com, as shown in the following sections. Check Your Current Version If you have already installed Desktop Manager, you should check which version you currently have. The easiest way to do that is start up your Desktop Manager program, go to Help, and then to About Desktop Manager. You will see right here that the version number of your particular version is shown. If you don’t have version 5.0.1 or higher-----it is time to upgrade. To Get the Latest Version of Desktop Manager: Try typing (or clicking-----if you are reading this in e-book format) this link: http://na.blackberry.com/eng/services/desktop/ Otherwise, perform a web search for BlackBerry Desktop Software download and pick the search results that look correct to go to the blackberry.com site. This should bring you to the BlackBerry web site. Now, follow the links to get to the download screen shown in Figure 2-1. Then, click the Download button at the bottom to get started.

67 Figure 2-1. BlackBerry Desktop Manager Download web site Save the file to a place where you will remember it. This is a large file, so it may take some time to download. Install Desktop Manager Locate and double-click the installation file that you downloaded. It will usually be in your Downloads folder, unless you changed the default, and will probably look something like Figure 2-2. or Figure 2-2. Locating the downloaded installation file on your computer What the file looks like will depend on your View in Windows Explorer (for example, Small Icons, Large Icons, List, or Details). The first few numbers in the file name correspond to the version of Desktop Manager; in this figure, it is 501 for version 5.0.1. After you double-click the install file, then follow the directions to complete the installation. Choose Integrate with a personal email account unless your BlackBerry is tied to a BlackBerry Enterprise. This book was purchased by [email protected]

68 Overview of BlackBerry Desktop Manager One of the great things about your BlackBerry is the amount of information, entertainment, and fun that you can carry in your pocket at all times. But, what would happen if you lost your BlackBerry or lost some of your information? How would you get it back? What if you wanted to put music from your computer on your BlackBerry? Fortunately, your BlackBerry comes with a program called BlackBerry Desktop Manager, which can back up, synchronize, add media, and load new applications on your BlackBerry. To get started, go ahead and click on the Desktop Manager icon on your computer---or go to Programs  BlackBerry  Desktop Manager and click. When it starts, you should see a screen similar to Figure 2-3. Make sure your BlackBerry is plugged into the USB cable provided and attached to the computer. Figure 2-3. BlackBerry Desktop Manager main screen NOTE: Version 5.0.1 is shown in Figure 2-3; your version may be higher. You will see the following five or six icons (the IP Modem icon may not show up for you, we tell you why below) in Desktop Manager: The Media icon is for transferring media (songs, videos, pictures, and ringtones) between your computer and your BlackBerry. We discuss the Media icon (Media Manager and Media Sync on page 105).

69 The Application Loader is for installing or removing BlackBerry icons and upgrading your BlackBerry System Software version. The Backup and Restore icon is for making a full backup of all your data on your BlackBerry and restoring (or selected databases) at a later time. Along the second row is the Device Switch Wizard. This Wizard can be very helpful for moving your data from an old device (BlackBerry or non-BlackBerry) to a new BlackBerry. Next is the Synchronize icon that controls the settings for synchronizing your data including your address book, calendar, tasks, memos and more to keep your computer and your BlackBerry up-to-date with one another. The IP Modem icon allows you to connect your Laptop computer to the Internet using your BlackBerry. You may not see the IP Modem icon. Some wireless carriers disable this feature within Desktop Manager causing the icon to disappear once you connect your BlackBerry to your computer. Learn more about this IP Modem feature on page 454. TIP: You can also install new software icons wirelessly right on your BlackBerry; see page 475. NOTE: Most wireless carriers require you purchase a separate ‘‘BlackBerry as a Modem’’ or ‘‘Tethering’’ data plan in order to use this feature. Entering Your Device Password If you have enabled password security on your BlackBerry, you will have to enter your password on your computer right after you connect your BlackBerry, as shown in Figure 2-4.

70 Figure 2-4. BlackBerry Desktop Manager Device Password screen Device Switch Wizard If you are upgrading from another BlackBerry, a Palm device or a Windows Mobile device, you will want to use the Device Switch Wizard in Desktop Manager. After clicking the Device Switch Wizard, you will see that you have two options depending on the type of device you were using before your BlackBerry Bold, as shown in Figure 2-5. Figure 2-5. Device Switch Wizard main screen in Desktop Manager Moving from Another BlackBerry You’ll first need to connect that old (called current) BlackBerry to your computer in order to get started. Then click the Start button and follow the on-screen instructions. Your current BlackBerry data will be backed up to your computer. Then, you connect your new Bold to the computer so all data (including email setup and other settings) can be restored.

71 NOTE: You will not be able to copy all third-party icons (applications) you added to your old BlackBerry to your new BlackBerry. The Bold will have a newer operating system and may have a different screen size, so some third-party applications that worked fine on your old BlackBerry will not work on the Bold. Moving from a Palm or Windows Mobile Device You will need to connect both your Palm/Windows Mobile handheld and your new BlackBerry to your computer at the same time and click the Start button to see Figure 2-6. Follow the on-screen directions. Because the devices use different operating systems, not all the information from the Palm or Windows Mobile device will be copied to your BlackBerry. Figure 2-6. BlackBerry Desktop Manager Migration Wizard Note You will not be able to copy any icons or software from your Palm/Windows Mobile device to your BlackBerry. If you have a favorite application from Palm/Windows Mobile, then check out BlackBerry App World (see page 431) or the software vendor’s web site to see if they have a version compatible with your BlackBerry Bold. Synchronize Your BlackBerry You have probably come to rely on your BlackBerry more and more as you get comfortable using it. Think about how much information you have stored in there.

72 TIP: If you use Google for your contacts, you may already have set up synchronization when you setup your Gmail account (see the ‘‘Sync Google Contacts’’ section of Chapter 1: Email Setup, on page 46). Now ask yourself: ‘‘Is all my information safely stored on my computer?’’ Then ask: ‘‘Is all my BlackBerry information synchronized or shared with the information in my computer software?’’ Synchronizing your BlackBerry with Desktop Manager is very important. Your data will be safe and backed up or shared with the correct program on your computer---making things like your Calendar, Address Book, and Tasks more useful. Set Up the Sync The first thing to do is to open your Desktop Manager software as you usually do by clicking on the Desktop Manager icon on your Home screen. 1. Connect your BlackBerry to your computer using the USB cable and make sure you see your BlackBerry PIN number in the lower left corner instead of the word None. 2. Then, click the Synchronize icon. 3. Before you sync for the first time, click on the Synchronization link right under where it says Configure on the left-hand side of the screen. 4. Click on the Synchronization button in the right side next to Configure synchronization settings for my desktop program.

73 NOTE: If the Synchronization button is grayed out and not clickable, please make sure your BlackBerry is connected to your computer. If you see None instead of your PIN number in the lower left corner, your BlackBerry is not connected to your computer. 5. Now you will see the main IntelliSync program window shown in Figure 2-7. Figure 2-7. Intellisync main Setup screen in Desktop Manager 6. To get started, just check the box next to the icon you want to sync or on the name of the icon, or click the check box and then click the Setup button at the bottom. For example, clicking Calendar and Setup will bring you to a few screens with details for how to sync your computer’s Calendar to your BlackBerry. 7. Select your desktop application from the list in Figure 2-8 and click Next.

74 Click on the software you use to manage your Calendar. In this case, Microsoft Outlook. This list will show all available software installed on your computer. Finally, click Next. Figure 2-8. Select a Desktop Application to sync using Intellisync in Desktop Manager. 8. Now you will see options for Two way or One way sync. The Two way sync means any changes you make on your computer or BlackBerry will be synchronized to the other device. This is what you usually will want. Under special circumstances, you might require or want One way sync see Figure 2-9 Figure 2-9. Select One way sync or Two way sync for your information 9. Click Next to see an advanced screen with more options. This one shows options for the Calendar. Address Book, Tasks, and MemoPad may have different options. We recommend settings as shown in Figure 2-10 to help make sure you never miss out on any data you enter on your BlackBerry if you forget to sync every day. These settings will sync Calendar events up to 30 days old from your BlackBerry and 180 days into the future.

75 Figure 2-10. Select additional options for your Calendar sync 10. Repeat the procedure for all the applications you want synced. Click Next, then click Finish on the next screen. You will see similar screens for all four applications, with some minor variations (see Figure 2-11). Now, repeat the steps for the Tasks application over the next few windows. Select whether or not you want to transfer all tasks or only pending (uncompleted) tasks. Figure 2-11. Task sync options in Desktop Manager