Blackberry Curve 9350 Help File

BlackBerry Curve 9350, 9370 Smartphones Help Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.

6 How to: Top 10................................................................................................................................................................................................... 19 Tips: Top 10........................................................................................................................................................................................................ 22 Personalize: Top 10............................................................................................................................................................................................ 30 Troubleshooting: Top 10.................................................................................................................................................................................... 33 Tips and shortcuts.............................................................................................................................................................................................. 38 Tips: Doing things quickly................................................................................................................................................................................... 38 Tips: Extending battery life................................................................................................................................................................................. 39 Tips: Finding apps............................................................................................................................................................................................... 40 Tips: Freeing and conserving storage space....................................................................................................................................................... 40 Tips: Updating your software............................................................................................................................................................................. 41 Tips: Keeping your information safe.................................................................................................................................................................. 42 Tips: Managing indicators.................................................................................................................................................................................. 42 Phone shortcuts................................................................................................................................................................................................. 43 Message shortcuts.............................................................................................................................................................................................. 44 File and attachment shortcuts........................................................................................................................................................................... 45 Typing shortcuts................................................................................................................................................................................................. 46 Media shortcuts................................................................................................................................................................................................. 47 Browser shortcuts.............................................................................................................................................................................................. 48 Calendar shortcuts............................................................................................................................................................................................. 49 Search shortcuts................................................................................................................................................................................................. 49 Map shortcuts.................................................................................................................................................................................................... 50 Troubleshooting: Shortcuts................................................................................................................................................................................ 50 Phone................................................................................................................................................................................................................. 51 How to: Phone.................................................................................................................................................................................................... 51 Troubleshooting: Phone..................................................................................................................................................................................... 67 Voice commands................................................................................................................................................................................................ 70 How to: Voice commands................................................................................................................................................................................... 70 Troubleshooting: Voice commands.................................................................................................................................................................... 72 Messages............................................................................................................................................................................................................ 73 Email................................................................................................................................................................................................................... 73 Text messages.................................................................................................................................................................................................... 94 PIN messages...................................................................................................................................................................................................... 104 Attachments....................................................................................................................................................................................................... 111 Security options for messages............................................................................................................................................................................ 114

128 How to: Files....................................................................................................................................................................................................... 128 Troubleshooting: Files........................................................................................................................................................................................ 133 Media................................................................................................................................................................................................................. 135 Music.................................................................................................................................................................................................................. 135 Podcasts............................................................................................................................................................................................................. 142 Videos................................................................................................................................................................................................................. 148 Video camera..................................................................................................................................................................................................... 154 Camera............................................................................................................................................................................................................... 160 Pictures............................................................................................................................................................................................................... 167 Voice notes......................................................................................................................................................................................................... 173 Ring tones, sounds, and alerts............................................................................................................................................................................ 180 How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 180 Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 183 Browser.............................................................................................................................................................................................................. 184 How to: Browser................................................................................................................................................................................................. 184 Troubleshooting: Browser.................................................................................................................................................................................. 195 Calendar............................................................................................................................................................................................................. 196 How to: Calendar................................................................................................................................................................................................ 196 Troubleshooting: Calendar................................................................................................................................................................................. 203 Contacts.............................................................................................................................................................................................................. 205 How to: Contacts................................................................................................................................................................................................ 205 Troubleshooting: Contacts................................................................................................................................................................................. 212 Clock................................................................................................................................................................................................................... 213 How to: Clock..................................................................................................................................................................................................... 213 Troubleshooting: Clock....................................................................................................................................................................................... 216 Tasks and memos............................................................................................................................................................................................... 217 Create a task or memo....................................................................................................................................................................................... 217 Send a task or memo.......................................................................................................................................................................................... 217 Change or delete a task or memo...................................................................................................................................................................... 217 Change the status of a task................................................................................................................................................................................ 217 Hide completed tasks......................................................................................................................................................................................... 218 Show tasks in the calendar................................................................................................................................................................................. 218 Synchronizing tasks and memos......................................................................................................................................................................... 218

220 Create a category for contacts, tasks, or memos............................................................................................................................................... 220 Turn off the prompt that appears before you delete items............................................................................................................................... 221 Typing................................................................................................................................................................................................................. 222 How to: Typing................................................................................................................................................................................................... 222 Troubleshooting: Typing..................................................................................................................................................................................... 227 Keyboard............................................................................................................................................................................................................ 228 How to: Keyboard............................................................................................................................................................................................... 228 Troubleshooting: Keyboard................................................................................................................................................................................ 229 Language............................................................................................................................................................................................................ 230 How to: Language............................................................................................................................................................................................... 230 Troubleshooting: Language................................................................................................................................................................................ 231 Screen display..................................................................................................................................................................................................... 232 How to: Screen display....................................................................................................................................................................................... 232 Troubleshooting: Display.................................................................................................................................................................................... 235 GPS technology................................................................................................................................................................................................... 237 How to: GPS technology..................................................................................................................................................................................... 237 Troubleshooting: GPS technology...................................................................................................................................................................... 238 Maps................................................................................................................................................................................................................... 239 How to: Maps..................................................................................................................................................................................................... 239 Troubleshooting: Maps...................................................................................................................................................................................... 243 Applications........................................................................................................................................................................................................ 245 How to: Applications.......................................................................................................................................................................................... 245 Troubleshooting: Applications........................................................................................................................................................................... 247 BlackBerry Device Software............................................................................................................................................................................... 252 How to: BlackBerry Device Software.................................................................................................................................................................. 252 Troubleshooting: BlackBerry Device Software................................................................................................................................................... 255 Manage Connections.......................................................................................................................................................................................... 256 Mobile network.................................................................................................................................................................................................. 256 Wi-Fi technology................................................................................................................................................................................................ 263 Bluetooth technology......................................................................................................................................................................................... 275 How to: Bluetooth technology........................................................................................................................................................................... 275

281 NFC technology.................................................................................................................................................................................................. 284 How to: NFC technology..................................................................................................................................................................................... 284 Troubleshooting: NFC technology...................................................................................................................................................................... 286 Power and battery.............................................................................................................................................................................................. 287 How to: Power and battery................................................................................................................................................................................ 287 Memory and media cards................................................................................................................................................................................... 289 How to: Memory and media cards..................................................................................................................................................................... 289 Troubleshooting: Memory and media cards...................................................................................................................................................... 292 Search................................................................................................................................................................................................................. 293 How to: Search................................................................................................................................................................................................... 293 Troubleshooting: Search.................................................................................................................................................................................... 296 SIM card.............................................................................................................................................................................................................. 297 How to: SIM card................................................................................................................................................................................................ 297 Security............................................................................................................................................................................................................... 300 How to: Security................................................................................................................................................................................................. 300 Troubleshooting: Security.................................................................................................................................................................................. 330 Service books and diagnostic reports................................................................................................................................................................. 332 Accept, delete, or restore a service book........................................................................................................................................................... 332 Run a diagnostic report...................................................................................................................................................................................... 332 View, submit, or delete a diagnostic report....................................................................................................................................................... 332 Set a default recipient for diagnostic reports..................................................................................................................................................... 333 I can't run or submit a diagnostic report............................................................................................................................................................ 333 Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 333 Synchronization.................................................................................................................................................................................................. 334 How to: Synchronization.................................................................................................................................................................................... 334 Troubleshooting: Synchronization..................................................................................................................................................................... 337 Accessibility options........................................................................................................................................................................................... 339 How to: Accessibility.......................................................................................................................................................................................... 339 Calculator........................................................................................................................................................................................................... 344 Use the calculator............................................................................................................................................................................................... 344 Convert a measurement..................................................................................................................................................................................... 344

Glossary.............................................................................................................................................................................................................. 345 Legal notice........................................................................................................................................................................................................ 350

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone. New in this release This release includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7. Voice enabled search Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 293. Home screen customization Customize the Home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a Home screen panel, 16 and Show, hide, or find an application icon, 16. NFC technology NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology, 284. Touch-free call answering You don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 64. Bluetooth enhancements You can now send multiple pictures at once using Bluetooth technology. For details, see Send a media file, 140. RIM Confidential and Proprietary Information - Approved Third Parties 6

card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth technology, 277. Picture enhancements When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view. Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken. You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options, 167. About the BlackBerry ID A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid. Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry® Device Software on your smartphone. Related information Create a BlackBerry ID, 245 Change your BlackBerry ID information, 245 Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone. 1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon. 2. Click a section to change options or to complete a short series of prompts that help you set the options. Important keys Front keys Key Name Actions Trackpad • Slide your finger to move around the screen. RIM Confidential and Proprietary Information - Approved Third Parties 7

• Press and hold to open a pop-up menu. Menu • Open a menu. • Select a highlighted menu item. • Press and hold to switch applications quickly. Escape • Return to the previous screen. • Close the menu. Send • Make a call. • Answer a call. End/Power • End a call. • Return to the Home screen. • Press and hold to turn on or turn off your BlackBerry® smartphone. Top keys Key Name Actions Lock Lock your keyboard. Side keys Key Name Actions Volume/Mute • Press the top and bottom keys to change the volume. • Press and hold the top or bottom key to play the next or previous media file. • Before you take a picture or record a video, press the top or bottom key to zoom in or out. • Press the middle key to mute a call or mute the volume. Convenience key • If supported, open the camera. • If supported, take a picture. • You can also customize this key. Keyboard RIM Confidential and Proprietary Information - Approved Third Parties 8

Symbol Open the symbol list. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card. Amber The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. Related information Turn off Bluetooth connection notification, 280 Turn on flashing LED notification for wireless coverage, 234 RIM Confidential and Proprietary Information - Approved Third Parties 9

of the Home screen displays icons for only some of the available applications. To view more application icons on the Home screen, click All. Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide. Setup Setup Enterprise Activation Activate a work email account using the BlackBerry® Enterprise Server. Options Power and lock Password Lock Power Off Messages Messages Saved Messages Added email address Added work email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. BlackBerry® Messenger RIM Confidential and Proprietary Information - Approved Third Parties 10

smartphones AOL® Instant Messenger™ Service for BlackBerry® smartphones Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones Applications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folder Some applications might appear in this folder, including applications that you download. Media Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files RIM Confidential and Proprietary Information - Approved Third Parties 11

Files Social networking and mobile purchasing BlackBerry App World™ Social Feeds Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones BlackBerry Device Software update Wireless update for BlackBerry® Device Software is available Wireless update for BlackBerry Device Software is being downloaded Wireless update for BlackBerry Device Software is ready to be installed Wireless update for BlackBerry Device Software is stopped Sounds and alerts Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might appear in this folder, including applications that you download. BrickBreaker Word Mole Home screen icons These icons are status indicators that appear at the top of the Home screen. RIM Confidential and Proprietary Information - Approved Third Parties 12

New item To clear this icon, open each item that has this indicator. Update is available in the BlackBerry App World™ storefront Sending data New item in the Social Feeds application Receiving data System is busy New BlackBerry® Messenger item To clear this icon, open each chat that has this icon. New BlackBerry Messenger group item Roaming Unopened message count Alarm is set Missed call count Calendar reminder count Bluetooth® technology is turned on Wi-Fi® is turned on NFC on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. Unopened message New BlackBerry Messenger item To clear this indicator, open each chat that has this indicator. Opened message BlackBerry Messenger chat is open Draft message New BlackBerry Messenger group item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent RIM Confidential and Proprietary Information - Approved Third Parties 13

Message has been sent Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear at the bottom of the screen when you highlight a calendar entry. Event reminder Recurring appointment RIM Confidential and Proprietary Information - Approved Third Parties 14

Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Your Home screen Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 235 Add a shortcut to your Home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. RIM Confidential and Proprietary Information - Approved Third Parties 15

• To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. 3. Click Add. Show or hide a Home screen panel 1. On the Home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel. 3. Press the key > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All. • To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. • To show all hidden application icons, press the key > Show All Icons. • To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field. Related information My display changed, 235 Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Switch themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. In the Theme section, click a theme. 4. Click Activate. To delete a theme, click the theme. Click Delete. RIM Confidential and Proprietary Information - Approved Third Parties 16

1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Home Screen Grid Layout field. 4. Press the key > Save. Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, press the key > Options. • To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts. 2. Press the key > Save. Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save. Feature availability The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices. Wireless service plan You must purchase or change your wireless service plan through your wireless service provider. A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages. RIM Confidential and Proprietary Information - Approved Third Parties 17

browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them. For more information about your plan, contact your wireless service provider. BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options. If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy. Wireless service provider Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings. You might have the option to download apps from a webpage or an application. For more information, contact your wireless service provider. Wireless network The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. RIM Confidential and Proprietary Information - Approved Third Parties 18

or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page or an application. The availability of certain apps varies by region. Related information BlackBerry Device Software, 252 Check what wireless networks your smartphone connects to, 257 Find more information, 19 Find more information • Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on the Home screen or in an application menu. • www.discoverblackberry.com: Find software, applications, and accessories for your smartphone. • Your wireless service provider website: Find information about your wireless network or wireless service plan. • www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003). How to: Top 10 BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone. • Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry® Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider. Related information Change options for your personal email account, 87 RIM Confidential and Proprietary Information - Approved Third Parties 19

With the BlackBerry App World, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network. If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help. Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following: • If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. 3. If necessary, type a password. Your smartphone appears as a drive on your computer. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 139 Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select the Wireless Reconcile checkbox. 5. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties 20

Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key > SIM Phone Book. 2. Press the key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact. Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 210 I can't send messages, 34 Attach a media file, contact card, appointment, or location to a text message, 96 View a location on a map 1. On the Home screen, click the Maps icon. 2. Press the key > Find a Location. • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest. • To view a new location, in the Find an address field, type an address. Highlight the location. • To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information. • To view a favorite location, in the Favorites section, highlight the location. 3. Press the key > View on Map. If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. RIM Confidential and Proprietary Information - Approved Third Parties 21

You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password. Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically. Do one of the following: • To lock the keyboard, press the key on the top of your smartphone. • To unlock the keyboard, press the key again. • To lock your smartphone with a password, on the Home screen or in a folder, click the icon. • To unlock your smartphone, enter your password. Press the key. Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type. • To turn off a network connection, clear the checkbox beside a connection type. • To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to the mobile network, 262 I can't connect to a Wi-Fi network, 274 I can't connect to the mobile network, 262 I can't connect to a Wi-Fi network, 274 Turn off word substitution 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save. Tips: Top 10 Save time and maximize your efficiency with these quick tips. RIM Confidential and Proprietary Information - Approved Third Parties 22

Look in a folder on your Home screen. Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the Home screen. On the Home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app. On the Home screen, start typing the app name. Verify that the app is installed. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone. Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. Remove the unopened message indicator In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unopened messages in your inbox, look in your messages folders. • Mark a message as opened. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as opened. Highlight a date field. Press the key > Mark Prior Read. Identify an indicator • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® RIM Confidential and Proprietary Information - Approved Third Parties 23

folder, click the Options icon. Click Device > Application Management. • For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide. Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 252 Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the Home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. RIM Confidential and Proprietary Information - Approved Third Parties 24

Open an app with a convenience key. Press a convenience key on the side of your smartphone. Note: You can customize which app a convenience key opens. Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop- up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent panels. On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left. Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite. Change options for the Home screen such as the wallpaper. On the Home screen, press the key > Options. Related information Change what happens when you type on the Home screen, 17 Assign an application to a convenience key, 32 Keep an application running in the background and switch to another application, 246 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off automatically. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. Close apps when you're finished with them. In an app, press the key > Close. RIM Confidential and Proprietary Information - Approved Third Parties 25

as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts. Delete the original text from a reply message. When you are replying to a message, press the key > Delete Original Text. If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Keeping the battery clean extends the life of your battery. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Related information Delete the original text from a reply message, 75 Change your ring tone, notifiers, or reminders, 30 Turn on or turn off a network connection, 22 Set options for backlighting, 232 Set your smartphone to turn on and turn off automatically, 287 Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space. Check how much free storage space you have. On the Home screen or in a folder, click the Options icon. Click Device > Storage. Delete unneeded files. On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Delete browsing history and clear the cache. On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Reduce the amount of time that your smartphone stores email messages and calendar entries. On the Home screen, click the Messages icon or Calendar icon. Press the key > Options. Stop storing sent messages on your smartphone. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. RIM Confidential and Proprietary Information - Approved Third Parties 26

choose whether to download more. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. Reduce the size of pictures you take. On the Home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Move, rename, or delete a file, 131 Receive only the first section of long email messages, 86 Change the size of pictures that you take, 161 View the amount of available storage space on your smartphone, 290 Set how long your smartphone stores messages, 85 Stop storing messages sent from your computer on your smartphone, 85 Stop storing messages sent from your smartphone on your computer, 85 Change how long your smartphone stores calendar entries, 201 Keep an application running in the background and switch to another application, 246 The application memory on my smartphone is low, 292 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Set a smartphone password On the Home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer Use the backup tool in the BlackBerry® Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. RIM Confidential and Proprietary Information - Approved Third Parties 27

On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data. Related information Set a smartphone password, 300 Turn on encryption, 291 Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Tones. Check your voice mail Press and hold 1. Set up a speed dial for a contact From the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the Alt key and X. Type the extension number. Type a letter in a phone number field Press the Alt key and the letter key. Insert a plus sign (+) when typing a phone number Press O Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key. Type a symbol Press the Symbol key. Type the letter that appears below the symbol. RIM Confidential and Proprietary Information - Approved Third Parties 28

Press the Alt key and the character key. Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears. Type a number in a text field Press and hold the Alt key and press the number key. Type a number in a number field Press a number key. You do not need to press the Alt key. Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock, press the Left Shift key or Right Shift key. Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger up or down. Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right. Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad. Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone. Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on. Pictures RIM Confidential and Proprietary Information - Approved Third Parties 29

Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Personalize: Top 10 Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 68 RIM Confidential and Proprietary Information - Approved Third Parties 30

1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 235 Add, rename, or delete a folder on the Home screen On the Home screen, do one of the following: • To add a folder, press the key > New Folder. Type a name for the folder. Click OK. • To rename a folder, highlight a folder. Press the key > Rename. Type a name for the folder. Click Save. • To delete a folder, highlight a folder. Press the key > Delete. Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. • For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. Change the language 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. • To change the display language, change the Display Language field. • To change the typing language, change the Typing Language field. • To change the language for voice commands, change the Voice Dialing Language field. 3. Press the key > Save. Change the display font 1. On the Home screen or in a folder, click the Options icon. RIM Confidential and Proprietary Information - Approved Third Parties 31

3. Change the font fields. 4. Press the key > Save. Assign an application to a convenience key Your BlackBerry® smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Convenience Key Opens field. 4. Press the key > Save. Set up speed dial for a contact 1. From the Home screen, press the key. 2. Press the key > View > Speed Dial List. 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact. Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. In the Name field, type the name of the contact alert. 4. In the Contacts field, type the name of the contact. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. RIM Confidential and Proprietary Information - Approved Third Parties 32

3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7. Press the key > Crop & Save. 8. Press the key > Save. Related information My contact pictures keep changing, 212 Troubleshooting: Top 10 Save time and maximize your efficiency with these quick tips. I can't make or receive calls Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you're not receiving calls, verify that call blocking and call forwarding are turned off. • Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. • If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. • If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. • If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed dialing and smart dialing, 58 Call waiting, call forwarding, and call blocking, 56 RIM Confidential and Proprietary Information - Approved Third Parties 33

I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Reset your smartphone. Connect to the network and try again. • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. • If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. • Verify that data service is turned on. • If you use email filters, verify that the options for email filters are set correctly. • Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. • Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 77 Forward messages from a specific email folder to your smartphone, 84 I can't send messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. • If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. • Generate an encryption key. • Verify that data service is turned on. • Resend the message. Related information RIM Confidential and Proprietary Information - Approved Third Parties 34

Wireless coverage indicators, 256 Change or delete a contact, 206 Turn on or turn off a network connection, 22 Turn on or turn off data service or set roaming options, 259 Wireless coverage indicators, 256 Turn on or turn off a network connection, 22 Options for email filters, 76 Turn on or turn off data service or set roaming options, 259 Resend a message, 73 I forget my smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: • On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. • If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off. The screen turns off When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. To turn on the screen, click the trackpad or press a key. Related information Set options for backlighting, 232 RIM Confidential and Proprietary Information - Approved Third Parties 35

Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. I can't pair with a Bluetooth enabled device Try the following actions: • Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your BlackBerry smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry smartphone for 2 minutes. • Turn off encryption for Bluetooth connections between your BlackBerry smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption check box. Press the key > Save. Related information Make your BlackBerry smartphone discoverable, 278 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. RIM Confidential and Proprietary Information - Approved Third Parties 36

RIM Confidential and Proprietary Information - Approved Third Parties 37

Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the Home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your smartphone. Note: You can customize which app a convenience key opens. Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop- up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent panels. On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left. Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite. Change options for the Home screen such as the wallpaper. On the Home screen, press the key > Options. Related information Change what happens when you type on the Home screen, 17 Assign an application to a convenience key, 32 Keep an application running in the background and switch to another application, 246 RIM Confidential and Proprietary Information - Approved Third Parties 38

For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off automatically. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. Close apps when you're finished with them. When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. In an app, press the key > Close. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts. Delete the original text from a reply message. When you are replying to a message, press the key > Delete Original Text. If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Keeping the battery clean extends the life of your battery. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Related information Delete the original text from a reply message, 75 Change your ring tone, notifiers, or reminders, 30 Turn on or turn off a network connection, 22 Set options for backlighting, 232 RIM Confidential and Proprietary Information - Approved Third Parties 39

Tips: Finding apps Look in a folder on your Home screen. Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the Home screen. On the Home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app. On the Home screen, start typing the app name. Verify that the app is installed. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone. Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space. Check how much free storage space you have. On the Home screen or in a folder, click the Options icon. Click Device > Storage. Delete unneeded files. On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Delete browsing history and clear the cache. On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Reduce the amount of time that your smartphone stores email messages and calendar entries. On the Home screen, click the Messages icon or Calendar icon. Press the key > Options. Stop storing sent messages on your smartphone. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. RIM Confidential and Proprietary Information - Approved Third Parties 40

choose whether to download more. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. Reduce the size of pictures you take. On the Home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Move, rename, or delete a file, 131 Receive only the first section of long email messages, 86 Change the size of pictures that you take, 161 View the amount of available storage space on your smartphone, 290 Set how long your smartphone stores messages, 85 Stop storing messages sent from your computer on your smartphone, 85 Stop storing messages sent from your smartphone on your computer, 85 Change how long your smartphone stores calendar entries, 201 Keep an application running in the background and switch to another application, 246 The application memory on my smartphone is low, 292 Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. RIM Confidential and Proprietary Information - Approved Third Parties 41

Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 252 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Set a smartphone password On the Home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer Use the backup tool in the BlackBerry® Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Back up your smartphone data to a media card On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data. Related information Set a smartphone password, 300 Turn on encryption, 291 Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. RIM Confidential and Proprietary Information - Approved Third Parties 42

In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unopened messages in your inbox, look in your messages folders. • Mark a message as opened. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as opened. Highlight a date field. Press the key > Mark Prior Read. Identify an indicator • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. • For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide. Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Tones. Check your voice mail Press and hold 1. Set up a speed dial for a contact From the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the Alt key and X. Type the extension number. Type a letter in a phone number field Press the Alt key and the letter key. Insert a plus sign (+) when typing a phone number Press O Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. RIM Confidential and Proprietary Information - Approved Third Parties 43

From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F. View received messages and received call logs Press the Alt key and I. View draft and sent messages Press the Alt key and O. View voice mail messages Press the Alt key and V. View text messages Press the Alt key and S. View call logs Press the Alt key and P. View all your messages Press the key. Move around your message inbox Move up a screen Press the Shift key and the Space key. RIM Confidential and Proprietary Information - Approved Third Parties 44

Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Click a worksheet. View or hide columns or rows Press H In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view Press G RIM Confidential and Proprietary Information - Approved Third Parties 45

Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key. Type a symbol Press the Symbol key. Type the letter that appears below the symbol. Type the alternate character on a key Press the Alt key and the character key. Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears. Type a number in a text field Press and hold the Alt key and press the number key. Type a number in a number field Press a number key. You do not need to press the Alt key. Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock, press the Left Shift key or Right Shift key. Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger up or down. Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right. Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad. RIM Confidential and Proprietary Information - Approved Third Parties 46

Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone. Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on. Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. RIM Confidential and Proprietary Information - Approved Third Parties 47

that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Press the Space key. Insert a slash mark (/) in the web address field Press the Shift key and the Space key. Stop loading a web page Press the Escape key. Close the browser Press and hold the Escape key. On a web page Quickly switch between tabs Press W Zoom in to a web page Press I Zoom out from a web page Press O Go to the start page Press G Return to the home page Press H Open the bookmark list Press K Add a bookmark Press A View a list of web pages that you have visited recently Press Y Refresh a web page Press R Find text on a web page Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a web page Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. Move to the top of a web page Press T Move to the bottom of a web page Press B Related information Turn on browser shortcuts, 185 RIM Confidential and Proprietary Information - Approved Third Parties 48

For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box. Schedule an appointment Press C Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move to the next week, month, or day in Agenda view Press the Space key. Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key. Move to the current date Press T Move to a specific date Press G Search shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Search for an item on your BlackBerry® smartphone Start typing on the home screen. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a webpage Press F Search for text in a presentation Press F Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view. RIM Confidential and Proprietary Information - Approved Third Parties 49

Zoom in to a map Press I Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route Press P Troubleshooting: Shortcuts I can't use a shortcut Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. Related information Change the language, 31 RIM Confidential and Proprietary Information - Approved Third Parties 50

Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • To view your active phone number, from the Home screen, press the key.Your phone number appears at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the Home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages. Related information About multiple phone numbers, 62 My phone number appears as Unknown in the Phone application, 68 Make a call 1. Do one of the following: • If your BlackBerry® smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key > Place Call. 2. Type a phone number or contact name. 3. Press the key. To end the call, press the key. Related information Add a pause or a wait to a phone number, 205 RIM Confidential and Proprietary Information - Approved Third Parties 51

Turn on dialing from the Lock screen, 63 Sort phone numbers or contacts on the Phone screen, 63 I can't make or receive calls, 33 Answer or end a call Press the key. To end a call, press the key. Related information Change your ring tone, notifiers, or reminders, 30 I can't make or receive calls, 33 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the key > Swap or Flash. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 68 Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. RIM Confidential and Proprietary Information - Approved Third Parties 52

If your BlackBerry® smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. To resume a call, press the key > Resume. Turn on the speakerphone CAUTION: Don't hold the BlackBerry® smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone. During a call, press the key on the keyboard. To turn off the speakerphone, press the key again. Dial an extension 1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press and hold the Alt key. Press the letter key. Switch applications during a call During a call, press the key > Switch Application. Note: If you switch to a different application and you want to end the call, press the key. About using a headset You can purchase an optional headset to use with your BlackBerry® smartphone. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset. RIM Confidential and Proprietary Information - Approved Third Parties 53

If you're outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112). Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues. If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse web pages. If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location. Make an emergency call Do one of the following: • If your keyboard or BlackBerry® smartphone is unlocked, from the Home screen, press the key. Type the emergency number. Press the key. • If your smartphone is locked, press the key > Emergency. Press the key. • If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the key. Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you. Related information Mute a call, 52 RIM Confidential and Proprietary Information - Approved Third Parties 54

Improve sound quality for media files, 137 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. 3. Change the Default Call Volume field. 4. Press the key > Save. Improve sound quality during a call You can't change sound quality when you are using a Bluetooth® enabled headset. 1. During a call, press the key > Enhance Call Audio. 2. Select a Boost Bass or Boost Treble option. Improve sound quality for all calls You can't change sound quality when you are using a Bluetooth® enabled headset. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save. Speed dial Set up speed dial for a contact 1. From the Home screen, press the key. 2. Press the key > View > Speed Dial List. 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact. Change the contact that is assigned to a speed dial key 1. From the Home screen, press the key. 2. Press the key > View > Speed Dial List. 3. Highlight a contact or phone number. RIM Confidential and Proprietary Information - Approved Third Parties 55

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key. • To delete the contact from the Speed Dial Numbers list, click Delete. Call waiting, call forwarding, and call blocking Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the Home screen, press the key. 2. Press the key > Options > Call Waiting. 3. Select the Enabled checkbox. 4. Press the key > Save. To turn off call waiting, clear the Enabled checkbox. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® smartphone. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the Home screen, press the key. 2. Press the key > Options > Call Forwarding. • To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number. • To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. 3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never. RIM Confidential and Proprietary Information - Approved Third Parties 56

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the Home screen, press the Send key. 2. Press the key > Options > Call Forwarding. 3. Press the key. • To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard. • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard. • To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete. 4. Press the key > Close. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming. To use the blocked calling feature, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported. Block calls To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Highlight a call blocking option. 4. Press the key > Enable. 5. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the key > Disable. Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Press the key > Change Password. RIM Confidential and Proprietary Information - Approved Third Parties 57

Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112). If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list. To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the key. 2. Press the key > Options > FDN Phone List. 3. Press the key > Enable FDN Mode. 4. Type your PIN2 code. 5. Press the key on the keyboard. To turn off fixed dialing, press the key > Disable FDN Mode. Related information I can't make or receive calls, 33 Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the Send key. 2. Press the key > Options > FDN Phone List. • To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number. • To change a contact, press the key > Edit. Change the contact information. • To delete a contact, highlight a contact. Press the key > Delete. 3. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties 58

With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature. In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization. Related information I can't make or receive calls, 33 Set options for dialing extensions 1. From the Home screen, press the key. 2. Press the key > Options > Smart Dialing. 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry® smartphone waits before dialing an extension. 5. In the Extension Length field, set the default length for extensions. 6. Press the key > Save. Set the default country code and area code 1. From the Home screen, press the key. 2. Press the key > Options > Smart Dialing. 3. Set the Country Code and Area Code fields. 4. If necessary, set the Local Country Code field and International Dialing Digits field. 5. In the National Number Length field, set the default length for phone numbers in your country. 6. Press the key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix. Conference calls About conference calls You can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the RIM Confidential and Proprietary Information - Approved Third Parties 59

have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information Conference call meetings, 202 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry® smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the key > Add Participant. 2. Type a phone number or highlight a contact. 3. Press the key. 4. During the new call, press the key to join your first contact to the conference call. 5. To join another contact to the call, repeat steps 1 to 4. Related information Place a call on hold, 53 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the key > Split Call. 2. Click a contact. To return to the conference call, press the key > Join Conference. Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the key > Drop Call. 2. Click a contact. RIM Confidential and Proprietary Information - Approved Third Parties 60

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the key > Transfer or Flash. Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider. The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry® smartphone for 30 days. Send a call log 1. From the Home screen, press the key. 2. Highlight a call log. 3. Press the key > View > History. 4. Highlight a call log. 5. Press the key > Forward. Delete call logs 1. From the Home screen, press the key. 2. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Press the key > Delete. Add, change, or delete call log notes 1. From the Home screen, press the key. RIM Confidential and Proprietary Information - Approved Third Parties 61

3. Press the key > View > History. 4. Click a call log. 5. Press the key. • To add notes, click Add Notes. Type call notes. • To change notes, click Edit Notes. Change the call notes. • To delete notes, click Edit Notes. Press the key > Clear Field. 6. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies: • Your smartphone uses a SIM card and your SIM card supports more than one phone number. • Your wireless service provider has set up your smartphone to support more than one phone number. • Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers. RIM Confidential and Proprietary Information - Approved Third Parties 62

the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone. Switch the active phone number 1. From the Home screen, press the key. 2. Click your phone number at the top of the screen. 3. Click the phone number that you want to set as the active phone number. Related information My phone number appears as Unknown in the Phone application, 68 I can't make or receive calls, 33 Phone options Turn on dialing from the Lock screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Select the Allow Outgoing Calls While Locked check box. 4. Press the key > Save. Sort phone numbers or contacts on the Phone screen 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, change the Phone List View field to Name. • To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent. 3. Press the key > Save. Related information Turn on dialing from the Lock screen, 63 Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To hide your phone number when you make calls, change the Restrict My Identity field to Always. • To display your phone number when you make calls, change the Restrict My Identity field to Never. • To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. RIM Confidential and Proprietary Information - Approved Third Parties 63

Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete check box. 5. Press the key > Save. Change how you answer or end calls with the holster 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry® smartphone from the holster, change the Auto Answer Calls field to Out of Holster. • To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never. • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster. • To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never. 3. Press the key > Save. Change how you answer calls with a headset If your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. 1. From the Home screen, press the key. 2. Press the key > Status > Last Call or Total Calls > Clear Timer. RIM Confidential and Proprietary Information - Approved Third Parties 64

About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the key. 2. Press the key > Options > Hearing Aid Mode. 3. Change the Mode Enabled field to Telecoil. 4. Press the key > Save. The H-T telecoil indicator appears at the top of the Home screen. Related information About hearing aid mode, 65 About hearing aid mode, 65 About TTY support When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry smartphone is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry smartphone. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry smartphone, visit www.shopblackberry.com. Turn on TTY support 1. From the Home screen, press the key. 2. Press the key > Options > TTY. 3. Change the TTY field to On. 4. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. To turn off TTY support, change the TTY field to Off. Related information About TTY support, 65 Phone options, 63 RIM Confidential and Proprietary Information - Approved Third Parties 65

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider. Check your voice mail Depending on your theme, you might be able to check your voice mail from the Home screen. 1. From the Home screen, press the key. 2. Press the key > Call Voice Mail. Related information I can't check my voice mail, 68 Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry® smartphone, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password. 1. From the Home screen, press the Send key. 2. Press the key > Options > Voice Mail. 3. Type a voice mail access number and a password. 4. Press the key > Save. Related information I can't check my voice mail, 68 Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry® smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider. 1. Call your wireless service provider's voice mail system. RIM Confidential and Proprietary Information - Approved Third Parties 66

Related information I can't change the number of times that my smartphone rings, 68 Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. I can't make or receive calls Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you're not receiving calls, verify that call blocking and call forwarding are turned off. • Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. • If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. • If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. RIM Confidential and Proprietary Information - Approved Third Parties 67

MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed dialing and smart dialing, 58 Call waiting, call forwarding, and call blocking, 56 Switch the active phone number, 63 I can't check my voice mail Try the following actions: • If you have more than one phone number associated with your BlackBerry® smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. • You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. Related information Switch the active phone number, 63 I can't block calls • Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. • If the BlackBerry® MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide. I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider. My phone number appears as Unknown in the Phone application If your BlackBerry® smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Highlight the phone number. 4. Press the key > Edit SIM Phone Number. RIM Confidential and Proprietary Information - Approved Third Parties 68

6. Click OK. I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 275 Change the language for voice commands, 71 My headset makes calls instead of my smartphone If your BlackBerry® smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically make calls on the Bluetooth enabled headset. Try the following actions: • Disconnect the Bluetooth enabled headset from your BlackBerry smartphone. • During a call, press the key, click Activate Handset. RIM Confidential and Proprietary Information - Approved Third Parties 69

Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 69 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. • To turn off voice prompts, change the Audio Prompts field to No Prompts. • To turn on voice prompts, change the Audio Prompts field to Basic Prompts. • To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts. 3. Press the key > Save. Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. In the Voice Adaptation section, click Start. 4. Complete the instructions on the screen. Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands. RIM Confidential and Proprietary Information - Approved Third Parties 70

I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 275 Change the language for voice commands, 71 My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers. RIM Confidential and Proprietary Information - Approved Third Parties 72

Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send. Related information Search for a contact, 206 Personal distribution lists, 210 I can't send messages, 34 Attach a file to an email, 74 Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send. • To resend the message without changing it, click Resend. Related information I can't send messages, 34 Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information RIM Confidential and Proprietary Information - Approved Third Parties 73

Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check. Save a draft of a message When you are composing a message, press the key > Save Draft. Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you are composing an email, press the key > Attach > File. • To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file. • To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 104 Change the email address that you use to send messages or meeting invitations 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 4. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties 74

If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key > Remove Disclaimer. To add the disclaimer again, press the key > Add Disclaimer. Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text. Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry® smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. When you are composing an email or a PIN message, press the key > Options. 2. Change the Importance field. 3. Press the key > Save. Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry® smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list. RIM Confidential and Proprietary Information - Approved Third Parties 75

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Press the key > New. 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save. Create an email filter based on a contact or subject 1. On the Home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > Filter by > Sender or Subject. 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save. Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent to Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for RIM Confidential and Proprietary Information - Approved Third Parties 76

the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Subject Specify the text that the email filter should search for in the Subject field of your email. Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field. Cc to me Set whether the email filter applies to email that includes your email address in the Cc field. Bcc to me Set whether the email filter applies to email that includes your email address in the Bcc field. Importance Set the importance level of email that the email filter applies to. Sensitivity Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your BlackBerry® smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only. Turn on an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Select the check box beside an email filter. 4. Press the key > Save. Change, prioritize, or delete an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Highlight an email filter. 4. Press the key. • To change an email filter, click Edit. Change the options for the email filter. Press the key > Save. • To prioritize an email filter, click Move. Click the new location. RIM Confidential and Proprietary Information - Approved Third Parties 77

Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select the Wireless Reconcile checkbox. 5. Press the key > Save. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry® smartphone. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information RIM Confidential and Proprietary Information - Approved Third Parties 78

Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Press the key > Purge Deleted Items. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 203 Synchronize organizer data over the wireless network, 208 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key > Save. Stop forwarding email to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. RIM Confidential and Proprietary Information - Approved Third Parties 79

5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with a work email account and one or more personal email accounts. If you associate your smartphone with more than one email account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon. For more information about associating your smartphone with more than one email account, visit www.blackberry.com/docs/ smartphones and click the link under Email Setup. Depending on your theme, a separate icon might appear for text messages. Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 2. Type the text. 3. Press the Enter key. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry® smartphone to group email messages by subject. 1. On the Home screen, click the Messages icon. 2. Click Options > Message Display and Actions. 3. Change the Preview Length field. 4. Press the key > Save. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. RIM Confidential and Proprietary Information - Approved Third Parties 80

1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Enable HTML Email check box. 5. Press the key > Save. View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. Organizing your email inbox Mark a message as opened or unopened On the Home screen, click the Messages icon. • To mark a message as opened or unopened, highlight the message. Press the key > Mark Read or Mark Unread. • To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark Prior Read. Save a message Saved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save. • To save a text message, open a conversation and highlight a text message. Press the key > Save Message. Related information View saved messages, 81 Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete Messages. RIM Confidential and Proprietary Information - Approved Third Parties 81

key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. About flags Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® smartphone reminds you to return to the email. If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your smartphone should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your smartphone. If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. • To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save. • To change a flag, click Flag Properties. Change the flag properties. Press the key > Save. • To remove a flag, click Clear Flag. Change how you group email messages 1. On the Home screen, click the Messages icon. 2. Press the key > Display Style > Group by Subject or Single Messages. Hide sent messages from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Select the Hide Sent Messages check box. 4. Press the key > Save. Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default. 1. On the Home screen, click the Messages icon. RIM Confidential and Proprietary Information - Approved Third Parties 82

• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts. • To hide text messages, in the Other Message Types section, clear the Text Messages check box. 3. Press the key > Save. Change how a message inbox displays messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To change the order of the subject line and sender, change the Display Order field. • To change how messages are separated, change the Separators field. • To change how many messages can fit on the screen, change the Display Message Header On field. 3. Press the key > Save. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message Categorization. 3. In the Message Outline Colors section, do any of the following: • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator. Storing and filing email About synchronization of email folders You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® smartphone. If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network. Related information Synchronize email over the wireless network, 20 RIM Confidential and Proprietary Information - Approved Third Parties 83

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > File. 4. Highlight a folder. 5. Press the key > File. Related information Synchronize email over the wireless network, 20 I can't file email messages, 92 Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Highlight a folder. 4. Press the key. • To add a folder, click Add Folder. • To move a folder, click Move Folder. Click the new location. • To rename a folder, click Rename Folder. • To delete a folder, click Delete Folder. Forward messages from a specific email folder to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Press the key > Folder Redirection. 5. Select the checkbox beside an email folder. 6. Press the key > Save. Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry smartphone. Related information RIM Confidential and Proprietary Information - Approved Third Parties 84

Hide filed email from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Select the Hide Filed Messages check box. 4. Press the key > Save. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a folder. Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Change the Days To Keep Messages field. 4. Press the key > Save. Related information Some messages no longer appear on my smartphone, 92 Stop storing messages sent from your computer on your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Press the key > Folder Redirection. 5. Clear the checkbox beside the Sent Items folder. 6. Press the key > Save. Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Save Copy In Sent Folder checkbox. RIM Confidential and Proprietary Information - Approved Third Parties 85

Email options Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. • For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To hide the new message indicator, clear the Display New Message Indicator check box. • To hide the unopened message indicator, change the Display Message Count field to None. 3. Press the key > Save. Receive only the first section of long email messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Clear the Auto More check box. 4. Press the key > Save. To download more of an email, press the key > More or More All. View or hide call logs in the Messages application You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. RIM Confidential and Proprietary Information - Approved Third Parties 86

Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select the Use Out Of Office Reply check box. 5. In the field that appears, type a reply. 6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off. 7. Press the key > Save. To turn off the out-of-office reply, clear the Use Out Of Office Reply check box. Change options for your personal email account Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry® smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Account Management. 3. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Turn on or turn off read receipts Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field. 5. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties 87

By default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Download Images Automatically checkbox. 5. Press the key > Save. To view pictures in an HTML email message, press the key > Get Images. Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® smartphone prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Confirm External Image Download checkbox. 5. Press the key > Save. Open a new message automatically when you remove your smartphone from your holster 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Change the Auto Open Newest Message After Removing Device From Holster field. 4. Press the key > Save. Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® smartphone displays the email addresses of recent contacts who are not in your contact list. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Clear the Show Recent Contacts When Composing Email checkbox. 4. Press the key > Save. Turn off the prompt that appears before you delete a message 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. RIM Confidential and Proprietary Information - Approved Third Parties 88

4. Press the key > Save. Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Clear the Confirm Mark Prior Read checkbox. 4. Press the key > Save. Google Mail About Google Mail on your smartphone Depending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can access using a browser on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to highlight what's important. For more information about Google Mail, visit www.googlemail.com. Add or remove a star for a Google Mail message or conversation You can mark an important Google Mail™ message or conversation with a star. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key. • To add a star, click Add Star. • To remove a star, click Remove Star. Apply or remove a label for a Google Mail message or conversation You can apply a label or multiple labels to a Google Mail™ message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Labels. 4. Do one of the following: • To apply a label, select the check box beside the label. • To remove a label, clear the check box beside the label. 5. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties 89

1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a label. Create or delete a Google Mail label 1. On the Home screen, click the Messages icon. 2. Press the key > Labels. • To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label. Press the key > Delete. Archive a Google Mail message or conversation If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes. Note: Depending on how you've set your BlackBerry® smartphone to store messages, archived messages might be automatically deleted from your smartphone after a certain period of time. Move an archived Google Mail message or conversation to your message inbox 1. On the Home screen, click the Messages icon. 2. Click View Folder > Archive. 3. Highlight a message or conversation. 4. Press the key > Move to Inbox. Report spam messages sent to your Google Mail account When you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam. 4. If necessary, click Yes. RIM Confidential and Proprietary Information - Approved Third Parties 90

Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. • If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. • Generate an encryption key. • Verify that data service is turned on. • Resend the message. Related information Generate an encryption key, 305 Wireless coverage indicators, 256 Change or delete a contact, 206 Turn on or turn off a network connection, 22 Turn on or turn off data service or set roaming options, 259 Wireless coverage indicators, 256 Turn on or turn off a network connection, 22 Options for email filters, 76 Turn on or turn off data service or set roaming options, 259 Resend a message, 73 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Reset your smartphone. Connect to the network and try again. • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. RIM Confidential and Proprietary Information - Approved Third Parties 91

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. • Verify that data service is turned on. • If you use email filters, verify that the options for email filters are set correctly. • Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. • Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 77 Forward messages from a specific email folder to your smartphone, 84 I'm not receiving email messages from personal folders on my computer If your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Software. I can't file email messages Try the following actions: • Verify that wireless email reconciliation is turned on. • If your email folders don't appear on your BlackBerry® smartphone, reconcile your email using the email settings tool of the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. Related information Synchronize email over the wireless network, 20 Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages. If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All. • If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation. RIM Confidential and Proprietary Information - Approved Third Parties 92

attachment again. Related information Receive only the first section of long email messages, 86 Receive only the first section of long email messages, 86 HTML email messages don't appear correctly Try the following actions: • Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. • Try downloading external pictures. Press the key > Get Images. • Try viewing your message in plain text. Press the key > Get Plain Text. Related information View email in plain text format, 81 Some email folders appear dimmed If you can't forward email from an email folder, the check box beside the folder appears dimmed. Try the following actions: • Wait for a few seconds. The email folders might become available after a short period of time. • Turn off wireless email reconciliation, and then turn it on again. Related information Synchronize email over the wireless network, 20 Email filters aren't working correctly Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email messages. Related information Email filters, 75 The number of new or unopened messages is different than I expect The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your smartphone files the message. Related information RIM Confidential and Proprietary Information - Approved Third Parties 93

Hide messages from the Messages application, 82 Hide filed email from the message inbox, 85 I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches. Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Text messages How to: Text messages Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. Unopened message New BlackBerry Messenger item To clear this indicator, open each chat that has this indicator. Opened message BlackBerry Messenger chat is open RIM Confidential and Proprietary Information - Approved Third Parties 94

Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect. Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry® smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application. Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. RIM Confidential and Proprietary Information - Approved Third Parties 95

I can't send messages, 34 Attach a media file, contact card, appointment, or location to a text message, 96 Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send. • To resend the message without changing it, click Resend. Related information I can't send messages, 34 Forward a text message You cannot forward text messages that contain content that is copyright protected. In a message, press the key > Forward or Forward As. Attach a media file, contact card, appointment, or location to a text message 1. When you are composing a text message, press the key > Attach. 2. Click one of the following menu items: • Picture • Video • Location • Audio • Voice Note • Contact • Appointment 3. Click a file. Related information I can't attach a file to a text message, 104 Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. RIM Confidential and Proprietary Information - Approved Third Parties 96

Set the importance level for text messages that you send Depending on your wireless service provider, the Priority field might not be available. If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. • To set the importance level for text messages, in the SMS Text section, change the Priority field. • To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering section, change the Importance field. 3. Press the key > Save. Request delivery notification or read notification for a text message 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the MMS section, do one of the following: • To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box. • To receive notification when the recipient opens the message, select the Confirm Read check box. 4. Press the key > Save. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging. 3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box. 4. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties 97

Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 2. Type the text. 3. Press the Enter key. To search for the next instance of the text, press the key > Find Next or Find Next on Page. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a folder. View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. Add an appointment to your calendar from a text message 1. In a text message, highlight an iCalendar attachment. 2. Press the key > View Appointment. 3. Press the key > Add To Calendar. Show names in the history of text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the General Text Messaging Options section, select the Show Names check box. 4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 5. Press the key > Save. Change how your text messages look 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the General Text Messaging Options section, change the Conversation Style field. 4. Press the key > Save. RIM Confidential and Proprietary Information - Approved Third Parties 98