Siemens HiPath 8000 Operation & User’s Manual

Siemens Enterprise Communications www.siemens-enterprise.com Documentation OpenScape Voice OpenStage 40 SIP, OpenStage 40 G SIP OpenStage Key Module 40 User Guide V1 R3.x V1 R4.x

with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or • in a LAN with PoE (Power over Ethernet), which com- plies with the IEEE 802.3af standard. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty and the CE marking invalid. Never open the telephone or a key module. Should you en- counter any problems, contact your service personnel. The device conforms to the EU directive 1999/5/EC as at- tested by the CE marking. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the lo- cal authorities. Proper disposal and separate collection of your old appli- ance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recy- cling of used electrical and electronic equipment. For more detailed information about disposal of your old ap- pliance, please contact your city office, waste disposal ser- vice, the shop where you purchased the product or your sales representative. The statements quoted above are only fully valid for equip- ment which is installed and sold in the countries of the Eu- ropean Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electron- ic equipment. Q

• The telephone should be operated in a controlled environment with an ambient temperature between 5•C and 40•C. • To ensure good speakerphone quality, the area in front of the micro- phone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. • Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the tele- phone. • Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing. • Do not operate the telephone in damp environments such as bath- rooms. Product support on the internet Information and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.siemens-enterprise.com/.

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11 About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 12 Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 13 Getting to know your OpenStage phone . . . . . . . . .14 The user interface of your OpenStage 40/40 G. . . . . . . . . . . . . . . . . . . 14 Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 16 Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 OpenStage Key Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Trunk keys (on multi-line phones only). . . . . . . . . . . . . . . . . . . . . . . 22 Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Idle-display view and icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Single-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Multi-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Phonebooks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 LDAP directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Contributing to environmental protection by saving energy . . . . . . . . . 39 Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Answering a call via the loudspeaker (speakerphone mode). . . . . . 41 Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 45 Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 45 Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . 46 In standard mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 In U.S. mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 47 Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 54 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 57 Putting on hold and retrieving successively or simultaneously . . . . 58 Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Programming call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Activating/deactivating call forwarding. . . . . . . . . . . . . . . . . . . . . . . 63 Activating call forwarding for all calls . . . . . . . . . . . . . . . . . . . . . . . . 64 Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Permitting callback on busy/no reply . . . . . . . . . . . . . . . . . . . . . . . . 68 Calling back missed calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Programming sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Using sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . 76 Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Resetting sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .78 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Dialing with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 96 Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 System-based conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Phonebooks and call lists . . . . . . . . . . . . . . . . . . . .105 Local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Finding an LDAP entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Extended LDAP editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Making calls with multiple lines . . . . . . . . . . . . . .112 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . 112 Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . 112 Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Automatic trunk seizure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . 114 During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . 115 Making and receiving calls with multiple lines. . . . . . . . . . . . . . . . 115 Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 117 Busy override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . 121 LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Making calls in an executive-secretary team. . . . . . . . . . . . . . . . . . . . 122 Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 DSS keys can be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . 128 Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . 129 Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . 130 Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . 134 Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . 140 Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . 140 Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . 141 Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Logging on with forced logoff at a remote phone . . . . . . . . . . . . . 143 Logging on with forced, delayed logoff at a remote phone. . . . . . 144 OpenScape Voice functions. . . . . . . . . . . . . . . . . . .145 Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Deactivating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Activating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Temporarily activating anonymous calling for the next call . . . . . . 147 Temporarily deactivating anonymous calling for the next call . . . . 147 Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Using abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Call tracing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . 153 Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 160 Individual phone configuration . . . . . . . . . . . . . . .161 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Adjusting the display to a comfortable reading angle . . . . . . . . . . 161 Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Adjusting the brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Background lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Contrast for the OpenStage Key Module. . . . . . . . . . . . . . . . . . . . 164 Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Tone and indication with an unsecured voice connection . . . . . . . 175 Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Activating/deactivating automatic menu display . . . . . . . . . . . . . . 181 Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184 Call recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Recordable calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Multiline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Using the call recording feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Call recording with AutoStart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . 189 Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Your call is paused and reconnected during the recording. . . . . . . 191 Setting up a conference during recording . . . . . . . . . . . . . . . . . . . 192 Adding conference participants during the recording . . . . . . . . . . 192 Your call is included in a conference during the recording. . . . . . . 193 Putting a line on hold manually during the recording. . . . . . . . . . . 193 Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . .195 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 User menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201 Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 202 Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .203 Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 203 User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea- tures must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: • The function is not configured for you or your telephone. Please con- tact your system support representative. • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network. These instructions should be read and followed by every person installing, operating or programming an OpenStage phone. This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone. Administrative tasks are dealt with in a separate manual. The Quick Refer- ence Guide contains quick and reliable explanations of frequently used functions. Symbols used in the manual Settings Operations and settings that can be made both at the phone and over the Web interface are indicated by an icon and page reference. V is a reference to an operation or setting performed directly on the phone z is a reference to an operation or setting performed via the Web in- terface For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid en- dangering yourself or other persons and to prevent damage to the unit.

~ Switch off recorder / Start recording @ Stop recording Service If you experience problems or defects with the phone, please dial the ser- vice number for your country. Intended use The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unauthorized. Telephone type The phone name data can be found on the name plate on the base of the device; The exact product name and serial number are specified here. Spe- cific details concerning your communications platform can be obtained from your service technician. Please have this information ready when you contact our service depart- ment regarding faults or problems with the product. Speakerphone quality and display legibility • To ensure good speakerphone quality, the area in front of the telephone (front right) should be kept clear). The optimum handsfree distance is 20 in. (50 cm). • Proceed as follows to optimize display legibility: – Turn the phone to tilt the display. This ensures you have a frontal view of the display while eliminating light reflexes. – Adjust the contrast as required Æ page 161. The Siemens service department can only help you if you experi- ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.

Your OpenStage 40 is a "multi-line telephone". This means that multiple lines can be configured, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls. The programmable sensor keys function as line keys on multi-line phones Æ page 22. The "Overview" tab on the telephony interface provides information about the lines configured on your phone and the current status of each line Æ page 30. A number of specific features must be considered when using a multi-line phone to make and receive calls Æ page 112.

14 Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 40/40 G 1 You can make and receive calls as normal using the handset. 2 The graphic display permits intuitive operation of the phone Æ page 26. 3 You can customize your telephone by assigning phone numbers and functions to the programmable sensor keys Æ page 26. 4 You can use function keys when conducting a call to access fre- quently used functions (such as, Disconnect) or to open the Pro- gram/Service menu and mailbox Æ page 19. 5 Audio keys are also available, allowing you to optimally configure the audio features on your telephone Æ page 19. 6 The 5-way navigator is a convenient navigation tool Æ page 20. 7 The keypad can be used to enter phone numbers and text Æ page 24. 8 Incoming calls are visually signaled via the call display. 5 7 1 6 4 3 8 2

15 Ports on the underside of the phone Properties of your OpenStage 40/40 G OpenStage 40 40 G LCD display, 40 x 6 characters ; ; Illuminated display ; ; Programmable sensor keys 6 6 Full-duplex speakerphone function ; ; Headset ; ; 10/100 Mbps Ethernet switch Æ page 16 ; - 1000 Mbps Ethernet switch Æ page 16 - ; Interface for key modules ; ; Wall mounting ; ; Power supply unit (if required) PC Network switch Headset Key Module Handset Country- specific cable

16 Using network ports more efficiently OpenStage 40 has a built-in 10/100 Mbps Ethernet switch. OpenStage 40 G has a 1000 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The telephone-PC con- nection option must first be activated on the telephone by service person- nel. Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly. OpenStage 40/40 G Network switch PC

17 Key Module OpenStage Key Module The OpenStage Key Module is a key module attached to the side of the phone that provides 12 additional illuminated, programmable keys. Like keys on the phone, these keys can be programmed and used accord- ing to your needs Æ page 21. You can attach up to two OpenStage Key Modules to your OpenStage 40. To operate an OpenStage Key Module, you always require a power supply unit Æ page 2.

18 OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used accord- ing to your needs. Labeling keys see Æ page 202. You can only attach one OpenStage Key Module 15 to your OpenStage 40. You cannot combine the OpenStage Key Module 15 with the OpenStage Key Module.

19 Keys Function keys Audio keys Key Function when key is pressed LED display s End (disconnect) call. none , Open redial list none r Activate/deactivate forwarding Red: Call forwarding is activated N Open phone menu Æ page 37 Red: Menu is active O View messages Æ page 34 Red: New voicemail or missed calls Key Function when key is pressed p Activate/deactivate microphone (also for speakerphone mode) o Activate/deactivate the headset. - Decrease the ring, handset, and loudspeaker volume. n Activate/deactivate loudspeaker for speakerphone mode and open listening + Increase the ring, handset, and loudspeaker volume.

20 Navigator With this control, you can manage most of your phone’s functions, as well as its displays. Before using the telephone, remove the protective covering from the navigator surface. Operation Functions when key is pressed Press the c key. • Call up the context menu • Perform action • Go down a level • Call up the context menu in the idle display Press the a key. • Short press: One level back • Long press (held down): Go back to the first level of the settings menu • Cancel function • Quit the context menu • In input fields: Delete character to the left of the cursor • Open line overview in idle mode Press the d key. • Scroll downwards • Select element below • Long press (held down): Jump to the end of the list/menu Press the b key. • Scroll upwards • Select element above • Long press (held down): Jump to the start of the list/menu Press the i key. • Confirm input • Perform action • Call up the context menu

21 Programmable sensor keys Your OpenStage 40 telephone features six programmable lit sensor keys. Touch the key briefly to activate the programmed function or dial the stored number Æ page 76. If you hold the key pressed, you are prompted as to whether to start pro- gramming this function key. You can label these keys with internal and external phone numbers or fre- quently used functions (platform-dependent; please contact the responsi- ble service personnel). The configured phone number or function name is displayed next to the key. The status of a function is shown by the LED on the corresponding sensor key. Meaning of LED displays on function keys Increase the number of programmable sensor keys by connecting a key module Æ page 17. If the prompt is not displayed or a programmed function is not exe- cuted, then you can only launch key programming via the user menu Æ page 71 (ask your service personnel about the current setting). Only for repdial keys can you also program the second level for di- rect destination selection. Line and DDS keys can only be programmed by service personnel via the service menu. LED Meaning of function key S Off The function is deactivated. T Flashing1 [1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing in- terval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual. Indicates the function status. R On The function is activated. Level 2 Mirea, Ch.

22 Trunk keys (on multi-line phones only) The programmable sensor keys on multi-line phones function as trunk keys. Each key programmed with the "Line" function is handled as a line. This means up to five lines can be configured. A distinction is drawn here between primary, secondary and phantom lines. Each of these line types can be used on a private or shared basis Æ page 22. Primary line All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls are signaled on this line. Secondary line The secondary line on your phone is used as a primary line by another sub- scriber of the line trunk group. Your primary line, which is configured on an- other telephone in the line trunk group, simultaneously functions as the secondary line on that telephone. Phantom line Phantom lines are not used as primary lines by any telephones in the line trunk group. Phantom lines are established when the number of lines pro- vided by a communications system exceeds the number of available telephones. Line utilization • Private line: A line that is used by a single telephone. This line cannot be used as a secondary line by another telephone. • Shared line: A line that is configured on multiple telephones. The line status (if configured) is displayed in the "Overview" tab for all tele- phones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is dis- played on all other telephones. • Direct call line: A line with a direct connection to another telephone. The line status is indicated by the LED in addition to the display in the "Overview" tab Æ page 30. To avoid conflict between individual multi-line phones, the functions "Do not disturb" and "Call forwarding" can only be used for the prima- ry line.

23 LED display LED Explanation S Not lit The phone is in idle mode. T Flashing • Incoming call on the line (Æ page 112) • "Hold reminder" is activated (Æ page 83) Flickering • Outgoing call on the line • The incoming call was prioritized and select- ed in accordance with the "Automatic line se- lection for incoming calls" option Fast blinking The line is on "Hold" Blinking Call forwarding is activated R Illuminated The line is busy

24 Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. The h navigation key is used to delete from right to left. In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering the text, all available characters for this key are dis- played. After a short while, the character in focus is displayed in the input field. Character overview (depends on the current language setting) To speed up the input, you can confirm your entry by pressing "g" on the navigator after you have selected the required character. To enter a digit in an alphanumerical input field, press the relevant key and hold it down. You no longer need to scroll through the entire list of possible characters. Key 1x 2x 3x 4x 5x 6x 1 ] 1 2 a b c 2 ä 3 d e f 3 4 g h i 4 5 j k l 5 6 m n o 6 ö 7 p q r s 7 ß 8 t u v 8 ü 9 w x y z 9 0 0 ( [1] [1] Next letter in upper case (active for maxi- mum one second) [2] [2] Switch to digit input ) . , ? ! ’ " - ( ) @ / : _

25 Multi-function keys Alphabetic labeling of dial keys is also useful when entering vanity num- bers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376). Text editor A function menu appears under the character selection field in certain sit- uations (such as, when labeling programmable sensor keys). You can enter punctuation marks and special characters and switch between the entry of alphanumeric characters in lower and upper case and straightforward digit entry. You can select further editor functions via the navigator: • OK – Confirm and terminate the entire input • Cancel – Cancel your entries without saving • Mode Configuration via the key ( – 123 (# -> ABC) – Numerical entry – ABC (# -> Abc) – Upper-case characters – Abc (# -> abc) – Initial character upper case – abc (# -> 123) – Lower-case characters • Move cursor left to add or delete characters • Move cursor right to add or delete characters • Copy – Copy a visible character string • Paste – Insert a copied a character string at a cursor position Key Function during text input Function when held down ) Write special characters. Deactivate the ring tone ( Switch between upper and lower case Activate the telephone lock.

26 Display Your OpenStage 40 comes with a tilt-and-swivel black-and-white LCD dis- play. Adjust the tilt and contrast to suit your needs (Æ page 161). Idle mode If there are no calls taking place or settings being made, your OpenStage 40 is in idle mode. The left area contains the status bar on the first line and is followed by a five-line field for comprehensive context-specific displays. The right area is used for labeling the programmable sensor keys. Idle-display view and icons The time, weekday, and date are displayed in the status bar. In addition, different icons represent different situations and switches: Press the O key to return to the idle display again, for example, from a call list (Æ page 34). To return to the idle display again from the phonebook (Æ page 37) or the Service menu (Æ page 37), press the N key. You can also configure a "Show telephone screen" function however for both cases (see Æ page 70) to return to the idle mode screen again. Icon Explanation The ring tone is deactivated. The "Do not disturb" function is activated. The phone lock is activated. A mobile user is logged on to the telephone. The microphone is deactivated. Status bar Programmable sensor key list Æ page 26 Context-dependent displays Æ page 27 Level 2 Mirea, Ch. Toussaint. Rüscher Stahl, Ing Iller, Zin 10:29 am Mon 17.11.06 S 07 01234567 Own phone number

27 Context-dependent displays Depending on the situation at hand, the graphic display on your OpenStage phone displays different content, to which you can respond intuitively. Information on actual events The following icons appear centered on the display when your phone is idle and signal current properties or events. Example: You missed two calls in your absence. You have two new voice messages that you can open by pressing O Æ page 34. Icons for events Context menus An arrow beside a selected entry indicates the existence of a context menu that you can open by pressing the i or g buttons on the navigator (Æ page 20). The range of functions available is situation-specific. After a connection is set up – you are called or you make call – the context menu appears automatically under the current connection for the config- ured time (e.g. 20 seconds). You can define how long the context menu should be displayed. You can deactivate the automatic display so that the g key on the navigator must be pressed to see the context menu of the connection Æ page 181. Icon Explanation You received new voice messages. New entries have been added to the call lists. Local call forwarding is active. 02 1st entry (selected on callup) Selected entry Consultation Hold Blind transfer call Disconnect

28 Idle display context menu The following functions (where released) can be accessed by pressing the right key on the navigator: Pop-up menus In many operating situations, suitable functions or information is offered in an automatic pop-up window. Example: You set up a consultation call. The pop-up menu opens and offers suitable functions for selection with the navigator. A pop-up window automatically closes as soon as you have performed an action. To suppress information pop-up windows, press i on the navigator. First entry (selected when you call up the menu, if you have already dialed a phone number) Selected entry Only available when config- ured to support mobility Redial {1} 1234 Ringer off Do not disturb off Mobile logon Cancel call backs Directed pickup 012345| Dial Redial {1} Retrieve held call Level 2 Mirea, Ch. Toussaint. Rüscher Stahl, Ing Iller, Zin

29 Telephony interface Single-line view Additional information is displayed in the telephony interface when your phone rings, when you dial a number or during a call, for instance. Example: Icons for frequent call states The same information is available on multi-line telephones for the selected line in the line overview. Icon Explanation The call is active The call has been disconnected You have placed the call on hold (e.g. consultation hold). Your call partner has placed the call on hold The voice connection is secure. The voice connection is not secure. Detailed descriptions of the various functions can be found in the sections "Basic phone functions" Æ page 40 and "Enhanced phone functions" Æ page 78. Press the O key to return to the telephony interface again, for example, from a call list (Æ page 34). To return to the telephony interface again from the phonebook (Æ page 37) or the Service menu (Æ page 37), press the N key. You can also configure a "Show telephone screen" function however for both cases (see Æ page 70) to return to the telephony interface screen again. Smith Michael { 3:16 08912345678 Consultation Hold Blind transfer call Disconnect Icon indicating call status Call duration Current call(s) Context menu with situation-specific options { }

30 Multi-line view You can use the h key to switch between two tabs on the telephony in- terface: • "[My phone]" tab - represents the primary line or the line view of a se- lected line Æ page 29 • "Overview" tab - configurable overview of the secondary lines Æ page 22 In idle mode: Press the h key: Example: The status icons provide information about the state of the relevant line. Icon Explanation Call for the corresponding line. Call from a DSS line. Call for a line with suppressed ring tone Æ page 132. "Hold reminder" is activated Æ page 83. The line is currently not available. The line is busy. Please note the LED displays for the line keys Æ page 23. Level 2 My phone Line 1 Line 2 Overview [My phone] gBohr, Niels Line 1 Line busy Line 2 Line key labeling Æ page 22 Line status Line name Status icon

31 Context in the line overview In the context menu of a selected line you have the following options with: • Own free line – Select – View • Own line with active call – Hold – Clear (replace handset) – View1 • Own line with held call – Retrieve – View • Other free line – Select – View • Other line with active call – Hold – Clear (replace handset) – View • Other line with held call – Retrieve – View • Other line busy – View 1 The telephony view is displayed as a preview after a period of time set by the service per- sonnel.

32 Phonebooks In addition to a local phonebook, there is a connection to the LDAP corpo- rate directory if service personnel have made the necessary settings. Both phonebooks can be accessed via the telephone menu (Æ page 37). You can configure a sensor key for the local phonebook. Search contacts When in the phonebook or directory list view, press the keypad key that corresponds to the first letter of your search term. A field opens for you to enter the search term: The cursor jumps to the first entry in the list that matches the character you entered in the search field. Personal phonebook You can store up to 100 private contacts in your personal phonebook. These are displayed in alphabetical order in the phonebook list. How to cre- ate contacts is described in Æ page 105. A contacts consists of an entry with a "Last name", "First name" and a number. Managing contacts All saved contacts are listed in alphabetical order on the "Personal" menu. You can use the "Options" context menu to • create new contacts Æ page 105 • delete the entire phonebook list Æ page 106 Bohr, Niels Bernoulli, Daniel Personal Chadwick, James Curie, Marie Faraday, Michael Option UK J L 5 (Abc) K

33 Using contacts The following functions are available via the context menu of a selected contact: • Calling a contact Æ page 95 • Editing a contact Æ page 105 • Deleting a contact Æ page 106 LDAP directory If you have access to an LDAP directory (contact the responsible service personnel), you can search contacts in a company-wide directory. A user- friendly, advanced search function is available for this. Searching for a contact • Simple search Æ page 108 • Quick searchÆ page 110. Using a contact Calling a contactÆ page 95

34 Messages Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as, HiPath Xpressions can be displayed in this list. When new messages are received, a message appears (Æ page 27) on the idle display and the LED on the O (Æ page 19) key lights up. To access the menu: Press the O key and use the navigator to select and confirm the relevant submenu. Voicemail You will find voicemails in the Messages directory. Messages Directory: The following default entry appears in the list: Voice mail Alternative call: Hold down the O key. If your system is appropriately configured (contact the relevant service per- sonnel), you can call the voice mailbox directly and immediately play back the messages saved. Calls Messages Records No new messages Voice mail

35 Calls This list appears as soon as you receive new missed calls if you select the option Calls in the Records menu. You can then scroll back to the Calls menu with the backspace key. The following calls or call attempts are logged as call lists: The number of missed calls and unchecked calls is shown on the idle dis- play. Call lists All calls to your phone are time-stamped and logged in consecutive order in the call lists. Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is deleted. Multiple calls from the same number are only listed once. The number of call attempts is logged in the "Details" context menu and additionally in the "Missed Calls" log in the list display. The list contains the phone number as well as the time of the last call. If you connected a call partner with his/her consultation or second call partner, his/her phone number will be shown in the call list "Received". Callers with suppressed numbers are listed as "Unknown" in the call lists. Only calls to the primary line are received on multi-line phones (Æ page 13). Dialed Missed Calls Received Forwarded

36 Example of the Missed call list: Call list options You can select the following function in the Options context menu: Delete all Æ page 111 Entry-specific context menu You can select the following functions for an individual entry: • Dial Æ page 96 • Details Æ page 111 Call attempts with date and time (up to ten can be saved) • Delete Æ page 111 Missed (Benz, Karlg 10:25 Options g (Lessing, Ephraim 7:22 (Busch, Wilhelm 12:11 Time of call Selected new entry with context menu Old entry 11178 (2) 235689 (1) 2568900 (1) Number of call attempts

37 Telephone menu Open the telephone menu using the N key. Program/Service menu You can make settings here as a user and use this menu to navigate to the password-protected administration area. Accessing the menu: Settings select and confirm and then select and confirm the required menu using the navigator. User settings You can use the "User" menu to make local function settings for your Open- Stage and to configure the appearance of your display to your personal re- quirements. Select one of the following menus with the navigator (Æ page 20): • "Date and time" Æ page 165 • "Audio" Æ page 169 • "Configuration" e.g. Æ page 79 or Æ page 101 • "Phone" Æ page 70 Æ page 161 • "Locality" Æ page 165 • "Security" Æ page 136 • "Network information" Æ page 38 • "Reset" Æ page 183 Personal Settings Company-wide LDAP phonebook Local phonebook Settings Phone book Program/Service menu User Admin Password-protected ad- ministration area Settings for the user Settings

38 Network information Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web inter- face. V View information on the phone Æ page 182 Perform reset V Personal settings made via the telephone menu or the web interface can be reset to factory settings.Æ page 183 Administration You can access the administration area via the "Admin" function and by en- tering the administration password. Refer to the administration manual supplied with your phone for more de- tailed information on this topic. Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Service personnel have the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, mi- crophone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active. Monitoring function In order to detect malfunctioning of a phone for example, the service per- sonnel install a monitoring function. You can use your phone as normal dur- ing monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring. If service personnel have activated a function on your phone, which contin- uously transmits operating data to a server, you will see the flashing icon in the upper display line. Contact your service personnel or refer to the OpenStage Adminis- tration Manual for more on the network information values listed here.

39 Contributing to environmental protection by saving energy The user can save energy actively using the energy settings on the telephone and in this way contribute to protecting the environment. To reduce energy consumption, you can • reduce the brightness of the display (the default setting is 50 percent and is preset Æ page 162). • set the background lighting to switch off automatically after a certain period of time. To save a large amount of energy, the time can be reduced to one minute. The default value is 5 minutes (Æ page 163). • reduce the ring volume (set by default to 50 % Æ page 169).

Basic functions 40 Basic functions Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personnel. If you call a party or receive a call from a party over a se- cure connection, a padlock icon1 appears on the other party’s row on your graphic display. You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message "Unencrypted call" (see Æ page 175). Answering a call Your OpenStage phone rings with the tone signal set when an incoming call is received. The call is also visu- ally signaled on the call display. If transmitted, calling party information (name, phone number) appears on the graphic display. Please read carefully the introductory chapter "Getting to know your OpenStage phone" Æ page 14 before performing any of the steps de- scribed here on your phone. 1. Closed for secure or open for nonsecure voice communication If you have set a pattern melody or a ringtone Æ page 171 on your phone, it is possible that ser- vice personnel have preset a different ringtone or deactivated the ringtone, depending on the call type (e.g. an external or internal call). An incoming call will interrupt any ongoing tele- phone setting operations. When the call ends, you can press the N key to return to the point in the menu structure where you were interrupt- ed.

Answering a call via the handset The phone is ringing. The caller is displayed. ^ Lift the handset. if nec. +- Set the call volume. Answering a call via the loudspeaker (speakerphone mode) The phone is ringing. The caller is displayed. The pop-up menu opens: Select and confirm the option shown. The n key lights up. or n Press the key shown. The key lights up. The speakerphone function is activated. if nec. +- Set the call volume. Suggestions for using speakerphone mode: • Tell the other party that speakerphone mode is ac- tive. • Adjust the call volume while speakerphone mode is active. • The ideal distance between the user and the phone in speakerphone mode is 50 cm. Accept?

Basic functions 42 Answering a call via the headset Prerequisite: A headset is connected. The phone is ringing. The o key flashes. o Press the key shown. if nec. +- Set the call volume. Answering calls automatically via the headset Prerequisite: The service personnel have additionally configured a key with the "Auto-Headset function (AICS Zip tone) (Æ page 70). S Press the "Auto-Headset" sensor key to activate auto- matic call answering. This key and the headset key illu- minate. A short acoustic signal is heard on the headset for a call and the connection is established. If you want to manually answer calls again, deactivate the automatic answering function using the "Auto- Headset" key. Both keys are off. Make sure your headset port is set up properly Æ page 174.

Directed pickup You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in Open- Scape Voice. A coworker’s phone rings. Select and confirm the option shown in the idle phone’s context menu. or ^ Lift the handset. or n Press the key shown. Select and confirm the option shown. j Enter and confirm the relevant phone’s internal number. You are connected to the calling party either via the handset or in speakerphone mode. Directed pickup? Directed pickup?

Basic functions 44 Picking up the held call Prerequisite: Your colleague has placed a call on hold on their multiline phone Æ page 116.. You know the co- worker’s internal phone number and the function is con- figured for you in OpenScape Voice. Select and confirm the option shown in the idle phone’s context menu. or ^ Lift the handset. or n Press the key shown. Select and confirm the option shown. j Enter and confirm the relevant phone’s internal number. You are connected to your colleague’s held call either via the handset or in speakerphone mode. Directed pickup? f Directed pickup? f

Switching from handset to speaker- phone mode Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel. Open listening in standard mode n and \ Hold down the key and replace the handset. Then re- lease the key and proceed with your call. Open listening in US mode If open listening is set to US mode, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode. n Press the key shown. \ Replace the handset. Proceed with your call. { or } Switching from speakerphone mode to the handset Prerequisite: You are conducting a call in speaker- phone mode. ^ Lift the handset. n The key shown goes out. Make note of the two different processes and ac- tivate your preferred setting as required Æ page 173. A secure voice communication is indicated by a closed padlock icon on the graphic display; a non- secure voice communication is indicated by an open padlock icon on the graphic display (see also Æ page 40)

Basic functions 46 Switching from headset to speaker- phone mode In standard mode n Press and hold the key (open listening ist activated), o Press the key shown. Speakerphone mode is activated. In U.S. mode n Press the key shown. o Press the key shown. Speakerphone mode is activated. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker. Prerequisite: You are conducting a call via the handset. Activating n Press the key shown. Deactivating n Press the lit key. Switching to speakerphone mode n \ Hold down the lit key and replace the handset.

Activating/deactivating the micro- phone You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office. Prerequisite: You are conducting a call. Deactivating the microphone p Press the key shown. Activating the microphone p Press the lit key. Ending a call s Press the key shown. or Select and confirm the option shown in the connec- tions’s context menu. or \ Lit key pressed or In speakerphone mode n Press the lit key. Disconnect?

Basic functions 48 Group call Your service personnel can incorporate multiple tele- phones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone. Service person- nel may have made the following settings for signaling: The volume settings can be found from Æ page 169. Telephone status Ring on group call = Yes Ring on group call = No Ringer on Silent Ringtone Loudspeaker Beep Loudspeaker in Connection Handset Ringtone Loudspeaker Beep Handset Handset Open listening Beep Handset and loud- speaker Beep Handset and loud- speaker Headset Ringtone Loudspeaker Beep Headset Headset Open listening Beep Headset and loud- speaker Beep Headset and loud- speaker Speaker- phone mode Beep Loudspeaker Beep Loudspeaker Ringer off Silent Nothing Nothing in Connection Handset Nothing Beep Handset Handset Open listening Beep Handset and loud- speaker Beep Handset and loud- speaker Headset Nothing Beep Headset Headset open listening Beep Headset and loud- speaker Beep Headset and loud- speaker Speaker- phone mode Beep Loudspeaker Beep Loudspeaker

Further service personnel settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. • The group call be picked up via the "Pickup call" menu option but not by just lifting the handset. • A key is programmed for call pickup. • A pop-up menu is opened with the Call pickup key when a group call is waiting. Picking up a group call with the call pickup key Prerequisite: The Call pickup key is configured. Your service personnel have set up the group call such that it is only displayed through flashing of the Call pickup key. The phone can also ring when idle. A group call is waiting. The Call pickup key flashes. The group call is not shown on the display. R Press the sensor key with the "Call pickup" function. The group call is now shown on the display with Pickup: Caller for: Station The pop-up menu opens: Picking up a group call immediately via the pop-up menu Prerequisite: Your service personnel have set up the group call such that it will be shown immediately on the display and the pop-up menu will open. A group call is waiting and is shown on the display with Pickup: Caller for: Station

Basic functions 50 Picking up a group call The pop-up menu opens: Confirm. or ^ Lift the handset (only if the appropriate function is set by your service personnel) or R Press the sensor key with the "Call pickup" function or press it again if call answering was initiated via the key. The speakerphone function is activated. Ignoring a group call Select and confirm the option shown. The phone stops signaling the group call. Pickup call? Ignore?

Making calls Off-hook dialing ^ Lift the handset. j Enter the number if nec. Use the navigator Æ page 20 to correct entries as necessary. In the pop-up menu: Confirm or wait until the dial delay expires (see Æ page 97). or In the pop-up menu: Select and confirm the option shown. The connection is set up. If you selected the option "Busy When Dialing" Æ page 99, you will not be interrupted by an in- coming call. In this case, the caller hears the busy signal. Dial Redial {1} S. Hawking If you are using a dial plan and Immediate dialing is set (see Æ page 53), dialing is automatically performed as soon as the character string en- tered matches an entry in the dial plan.

Basic functions 52 On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode) or via a connected headset. n Press the key shown. or o Press the key if a headset is connected. and/or j Enter the station number. i Press or wait until the dial delay expires (see Æ page 97). or In the pop-up menu: Confirm. First enter the number First enter the number. The loudspeaker or headset key illuminate when you enter the first digit. j Enter the station number. If nec. Use the navigator Æ page 20 to correct entries as necessary. Confirm or wait until the dial delay expires (see Æ page 97). The connection is set up. Redial {1} S. Hawking Dial If you are using a dial plan and Immediate dialing is set (see Æ page 53), dialing is automatically performed as soon as the character string en- tered matches an entry in the dial plan.

Immediate dialing Immediate dialing should only be activated if service personnel has configured and approved a dial plan. Immediate dialing is deactivated by default. For this rea- son after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. If Immediate dialing is configured, your call is automatically dialed as soon as the string en- tered matches an entry in the dial plan. Activating or deactivating immediate dialing z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown in the context menu. Confirm Settings User Configuration Outgoing calls Immediate dialling Yes Save & Exit

Basic functions 54 Dialing using the hot or warm line function Your service personnel can configure a hot or warm line for your phone. If you lift the handset of the phone or press the loud- speaker key • with a hot line immediately or • with a warm line after a defined period of time, • a number specified by service personnel is dialed. Examples: • The phone in the lift immediately dials the reception number. • The phone at a patient’s bed dials the ward number e.g. after a minute if no other number is dialed.

Redial Redialing from the call list , Press the key shown. You are automatically directed to the Dialed list in the Calls menu. Select and confirm the entry you want. The phone number associated with the list entry is di- aled. Redialing from the pop-up menu ^ Lift the handset. or n Press the key shown. Confirm. The last phone number entered is dialed. Redialing from the idle menu Select and confirm from the idle display context menu (Æ page 28). The last phone number entered is dialed. { or } Only calls to the primary line are received on multi-line phones (Æ page 13). Niels, Bohr 07:06 am Redial {1} S. Hawking Redial {1} S. Hawking A secure voice communication is indicated by a closed padlock icon on the graphic display; a non- secure voice communication is indicated by an open padlock icon on the graphic display (see also Æ page 40)

Basic functions 56 Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Select and confirm the option shown in the connec- tions’s context menu. or Start conference Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant. You can also use an already configured Conference key in this instance. j Call the second party. Ending or canceling a consultation call Select and confirm the option shown in the second par- ty’s context menu. The consultation call is disconnected. The call with the first party is resumed. Ending the first call Select and confirm the option shown in the first call’s context menu. The connection to the second party remains active. Consult Konferenz starten If you are using a dial plan and Immediate dialing is set (see Æ page 53), dialing is automatically performed as soon as the character string en- tered matches an entry in the dial plan. Disconnect & return Disconnect If you want to use the phonebook or a call list for the consultation, select Hold in the context menu instead of Consult or press the Hold key and then select the required call list (Æ page 105). Alternatively you can select a phonebook or call list without using the Hold functions - the active call is automatically placed on Hold.

Switching to the held party (alternating) Prerequisite: You are conducting a consultation call. Select and confirm the option shown in the connec- tion’s context menu. Ending an alternate operation Disconnecting the held call: Select and confirm the option shown in the held con- nection’s context menu. The held call is disconnected. The active call continues. Disconnecting the active call: Select and confirm the option shown in the active con- nection’s context menu. The active call is disconnected. The held call remains on hold and can be managed via the context menu. Alternate? It does not matter which context menu is open when alternating. The "Alternate" function ap- pears in both menus (active and passive connec- tion). You can switch back and forth between two sub- scribers by repeatedly selecting and confirming "Alternate". Disconnect? Disconnect & return?

Basic functions 58 Putting on hold and retrieving successively or simultaneously Putting an active call on hold Prerequisite: You are conducting a consultation call Æ page 56 or have accepted a second call Æ page 86. The "Hold" sensor key must be configured Æ page 70 S Press the "Hold" key. The key lights up. The consultation or second call and the first call are put on hold. Retrieving the first call b Switch to the first call. R Press the illuminated "Hold" key. You are connected with the other party. The consultation or second call continues on hold. Retrieving the second call d Switch to the held consultation or second call R Press the illuminated "Hold" key. You are connected with the other party. The first called is put on "Hold" again.

Connecting parties You can connect the first party with the party you con- sulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call Æ page 56 and call joining must be allowed Æ page 59. Select and confirm the option shown in the active con- nection’s context menu. The active and held calls are joined. The active call and the consultation call are cleared down. or Connect by hanging up ] or n Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. The other two parties are now connected to one another. Allowing call joining z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown in the context menu. Confirm. Complete Xfer? Settings User Configuration Connected calls Allow call joining = Yes f Yes l Option = Save & Exit l

Basic functions 60 Call forwarding You can forward calls for your phone to another phone. Three forwarding conditions can be programmed in the forwarding menu: • All Calls • Busy • On no reply Because of its direct impact, "All Calls" call forwarding has the highest priority followed by "No reply" and "Busy". If active, "All Calls" call forwarding is indicated on the graphic display when the phone is idle. Forwarded calls can be logged in a call list (see Æ page 35). The Edit call forwarding menu offers you three Desti- nation options. These destination options are assigned to the forwarding types. All calls (off/on) Destination Busy (off/on) Destination No reply (off/on) Destination One phone number may already be assigned to each destination. The destination option could then be Desti- nation 12345, for instance. On multi-line telephones (Æ page 13), you can only configure call forwarding for the primary line.

Programming call forwarding Configuring destination phone numbers for call for- warding You can configure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding types. You can then enable one of the forwarding types (Æ page 63). r Press the key shown. The pop-up menu opens: Select and confirm the option shown. An overview of call forwarding settings appears. Select the destination option for one of the following forwarding types: • All calls • Busy • No reply Confirm the destination selected. Select and confirm the option shown in the context menu. Select and confirm the option shown. j Enter and confirm the destination phone number. Define additional destination phone numbers for desti- nation 2 to 5, as necessary. Select and confirm the option shown. Edit call forwarding You can also enter the call forwarding settings via the user menu (Æ page 80). Destination You can use each of the three Destination op- tions to save destination phone numbers for the relevant forwarding type. Edit favourites Destination 1 Save & Exit

Basic functions 62 Assigning a destination phone number to a call forwarding type r Press the key shown. The pop-up menu opens: Select and confirm the option shown. An overview of call forwarding settings appears. Select the destination option for one of the following forwarding types: • All calls • Busy • No reply Confirm the destination selected. Select and confirm a destination number from the list. Select and confirm the option shown. Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the "No reply" form of call forwarding activates. z You can also configure this setting via the Web interface Æ page 195. Prerequisite: The phone is idle. r Press the key shown. The pop-up menu opens: Select and confirm the option shown. An overview of call forwarding settings appears. Select and confirm the option shown. j Enter a value for the duration. Select and confirm the option shown. Edit call forwarding Destination 08972228596 Save & Exit This setting is only available if the "Server fea- tures" function was deactivated by the service personnel. Edit call forwarding Duration Save & Exit

Activating/deactivating call forwarding z You can also configure this setting via the Web interface Æ page 195. Prerequisite: At least one destination phone number is programmed (Æ page 62). r Press the key shown. The pop-up menu opens: Select and confirm the option shown. An overview of call forwarding settings appears. Select and confirm the option shown. or Select and confirm the option shown. or Select and confirm the option shown. Select and confirm "On" or "Off" in the context menu. Select and confirm the option shown. Edit call forwarding All calls Busy No reply On Save & Exit

Basic functions 64 Activating call forwarding for all calls Use the r function key to activate call forwarding for all calls. z You can also configure this setting via the Web interface Æ page 195. Prerequisite: There is at least one forwarding destina- tion programmed Æ page 61. r Press the key shown. The pop-up menu opens: Select and confirm the option shown. The r key lights up. Call forwarding is activated. If the phone is idle, the call forwarding icon K appears on the graphic display with the destination phone num- ber. Deactivating call forwarding for all calls r Press the lit key. The pop-up menu opens: The pop-up menu disappears after around five seconds and the r key goes out. or Select and confirm the option shown. Call forwarding is deactivated. Accept Accept

Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. This can create a call forwarding chain consisting of sev- eral telephones where the last member of the chain is your phone. A popup window opens on your phone’s screen with the following information: • Who is calling • Who forwarded first or last. • The reason for the forwarding is displayed by an icon. You can set whether the station that forwarded first or last is displayed (see Æ page 81).

Basic functions 66 Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line be- comes free. Requesting callback Prerequisite: The station called is busy or nobody an- swers. In the pop-up menu: Select and confirm the option shown. Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call, for example, at the end of the working day. Prerequisite: At least one callback was requested. Select and confirm the option shown in the idle display (Æ page 28) context menu. Confirm in the pop-up menu. All callback requests are deleted. This option must be activated by your service personnel. On multi-line telephones Æ page 13, only the callback requests for your primary line are logged. Call back? Cancel call backs? Disconnect? m

Responding to a callback Prerequisite: A callback was requested. Your phone rings and station information appears on the graphic dis- play. The pop-up menu opens: Accepting a callback Select and confirm the option shown. Rejecting a callback Select and confirm the option shown. The callback request is deleted. The caller hears the busy signal. The caller’s phone number is added to the missed calls list. Forwarding a callback Select and confirm the option shown. j Enter and confirm the phone number. Accept? Reject? Deflect

Basic functions 68 Permitting callback on busy/no reply z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. or Select and confirm the option shown. Select and confirm the option shown in the context menu. Select and confirm the option shown. Settings User Configuration Outgoing calls Callback: busy Callback: no reply Yes Save & Exit

Calling back missed calls Calls received while you are absent are indicated by a message on the idle display (Æ page 27). The O func- tion key also lights up. Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly (call lists, see also Æ page 35). O Press the key shown. Select and confirm the option shown. Select and confirm the appropriate list entry. The phone number associated with the list entry is dialed. If no new calls are listed, the call list menu is offered un- der Calls Æ page 111. On multi-line telephones Æ page 13, only the calls missed on your primary line are logged. Calls Niels, Bohr 20.05 10:06

Programmable sensor keys 70 Programmable sensor keys The phone features a range of functions that can, if re- quired, be stored on programmable sensor keys. The phone comes with six sensor keys, all of which can be programmed on two separate levels. The "Shifted" sensor key, which allows you to switch be- tween the two programmable sensor key levels, is pre- assigned. This sensor key should be maintained where possible so you can switch between the two program- mable sensor key levels. The labels for the sensor keys are displayed on the right edge of the display. The sensor keys can also be programmed via the web- interface (Æ page 195). List of available functions 1. Delete (not assigned.) 17. Group pickup 2. Selected dialling 18. Repertory dial 3. Repeat dialling 19. Feature toggle 4. Forward all calls 20. Show telephone screen 5. Forward no reply 21. Mobility 6. Forward busy 22. Directed pickup 7. Ringer off 23. Callback 8. Hold 24. Cancel callbacks 9. Alternate 25. Consultation 10. Blind transfer call 26. Call Waiting toggle 11. Transfer call 27. Immediate ring 12. Deflecting 28. Preview 13. Shift 29. Call recording 14. Conference 30. Start application 15. Headset 31. Integ. Umleit 16. Do not disturb 32. Start phonebook

71 Step by step Programming sensor keys z You can also configure this setting via the Web interface Æ page 195. Beginning programming Directly via a sensor key S Hold down the sensor key to which a function should be assigned until the programming prompt is displayed. Confirm to begin programming. The sensor key illumi- nates continuously. or Via the user menu You can also program keys via the user menu. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. You are prompted to press the key you wish to program. S Press the sensor key you want to program with a func- tion. The sensor key illuminates continuously. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your service personnel about the current set- ting). OK Settings User Phone Program keys

Programmable sensor keys 72 Beginning programming Select and confirm the option shown to program the first level. or Select and confirm the option shown to program the second level. Select and confirm the required function in the list (e. g. Do not disturb). Select and confirm the option shown if you want to change the label on the graphic display. j Enter and confirm the label you want. Select and confirm the option shown. Programming enhanced functions Repertory dial S Hold down the sensor key to which a function should be assigned until the programming prompt is displayed. Confirm to begin programming. The sensor key illumi- nates continuously. z You can also configure this setting via the Web interface Æ page 195. Select and confirm the option shown to program the first level for instance. Select and confirm the function in the context menu. Select and confirm the option shown if you want to change the label on the graphic display. j Enter and confirm the label you want. Normal Shifted Do not disturb Label Save & Exit If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your service personnel about the current set- ting). OK Normal Repertory dial Label

73 Step by step Select and confirm this option to enter a destination phone number. j Enter and confirm a stations’s destination phone num- ber. You can select and insert special characters in the dial- ing sequence: « Clear call ~ Make consultation » Make normal call ¬ Pause The pop-up menu also offers the following functions: • Move cursor right and left • Copy • Paste • Mode selection • Cancel • OK Select and confirm the option shown. Setting Save & Exit The repertory dial can be up to 40 characters long.

Programmable sensor keys 74 Feature toggle Only available for Hunt group functions (Æ page 152). S Hold down the sensor key to which a function should be assigned until the programming prompt is displayed. Confirm to begin programming. The sensor key illumi- nates continuously. z You can also configure this setting via the Web interface Æ page 195. Select and confirm the option shown to program the first level for instance. Select and confirm the function in the context menu. Select and confirm to change the key labeling. j Enter and confirm the label you want. Select and confirm this option to enter a code. j Enter and confirm the code, for example: *96 (contact your service personnel). Select and confirm the option shown. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your service personnel about the current set- ting). OK Normal Feature toggle Label Setting Save & Exit

75 Step by step Forwarding S Hold down the sensor key to which a function should be assigned until the programming prompt is displayed. Confirm to begin programming. The sensor key illumi- nates continuously. z You can also configure this setting via the Web interface Æ page 195. Select and confirm the option shown to program the first level for instance. Select a forwarding type: • Forward all calls • Forward no reply • Forward busy Select and confirm the function in the context menu. Select and confirm the option shown if you want to change the label on the graphic display. j Accept or edit the label and confirm. Select and confirm this option to enter the forwarding destination. j Enter and confirm the phone number of the forwarding destination. Select and confirm the option shown. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your service personnel about the current set- ting). OK Normal Forward all calls Label Setting Save & Exit

Programmable sensor keys 76 Using sensor keys The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a sensor key. Example 1: Calling saved number Prerequisite: The idle menu is displayed on the graphic display. S Press the sensor key for a saved number. The connec- tion is set up. Example 2: Call Waiting toggle Activating/ deactivating You can press a key to activate or deactivate call waiting functionality, even during a call. The perquisite for this is that a second call is permitted (Æ page 88). By default a second call is permitted. T Press the "Call Waiting toggle" sensor key. The sensor key goes out. The second call function is deactivated. The call is rejected or forwarded. Example 3: Immediate ring This function allows you to switch the preset delay (Æ page 129) on and off for all line keys. By default the delay is set, the key does not illuminate. S Press the "Immediate ring" sensor key. The sensor key illuminates. The delay ringtone is disabled. An incoming call rings immediately regardless of what delay time is configured.

77 Step by step Resetting sensor keys You can reset sensor keys you configured to factory set- tings (see also Æ page 183). N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the user password. Select and confirm the option shown to switch to the Reset user data menu. Select the option shown. Select and confirm the option shown in the context menu to delete the content of all sensor keys. Select and confirm "Reset selected user data". The con- tents of the sensor keys you configured are deleted. Settings User Reset Function key data Yes Reset selected user data Sensor keys which can only be configured by ser- vice personnel remain unchanged

Enhanced phone functions 78 Enhanced phone functions Incoming calls Accepting calls via the headset Prerequisite: The headset is connected. o The LED flashes when a call is received. Press the key shown. Conduct call. Ending the call: o Press the key shown. The LED goes out. Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. In the pop-up menu: Select and confirm the option shown. The call is immediately deflected if a destination phone number is programmed (Æ page 79). or If you did not set a phone number when programming call deflection, a pop-up menu appears prompting you to enter a destination phone number for call deflection. j Enter and confirm the destination phone number. The call is deflected. Deflect

79 Step by step Permitting call deflection z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown in the context menu. Select and confirm the option shown. j Enter and confirm the phone number to which the sta- tion should be deflected. or Deflecting to a DSS number A call can be deflected to a direct station selection (DSS) subscriber using the DSS key, if the key is config- ured and the deflect function is activated by your ser- vice personnel Æ page 121. Information only, as set by service personnel: Yes or No. Settings User Configuration Incoming calls Deflecting Allow deflection Yes Default destination Entering a destination phone number is not man- datory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored. Deflect to DSS: Yes

Enhanced phone functions 80 Rejecting a call You can reject an incoming call. In the pop-up menu: Select and confirm the option shown. The caller hears a busy signal. Configuring call forwarding N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. For a description of the settings, see the chapter "Call forwarding" (Æ page 60). Configuring forwarding Select and confirm the option shown. For a description of the settings, see the chapter "Call forwarding" (Æ page 60). Reject If the rejected caller’s phone number is transmit- ted, it is saved in the call list. You can then call this party back at a later time. You can also enter the call forwarding settings via the Forwarding key (Æ page 61). Settings User Configuration Incoming calls Forwarding Settings

81 Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). Select and confirm the option shown. Select the option shown. Select and confirm the option shown in the Yes/No con- text menu. or Select the option shown. Select and confirm the option shown in the Yes/No con- text menu. or Select the option shown. Select and confirm Display last/Display first Select and confirm the option shown. Alerts Visual alerts= No Yes Audible alerts= No Yes Forwarding station... Last Display last Option = Save & Exit

Enhanced phone functions 82 Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhear- ing a conversation with a colleague in the same room. The held party hears music on hold if Music on hold is active on this party’s phone (Æ page 85). Prerequisite: You are conducting a call. Select and confirm the option shown in the connec- tions’s context menu. or S Press the "Hold" key. The key lights up. (The "Hold" sen- sor key must be configured Æ page 70.) Retrieving a held call: Select and confirm the option shown in the connec- tions’s context menu. or R Press the illuminated "Hold" key. (The "Hold" sensor key must be configured Æ page 70.) Using line keys On multi-line telephones you can use the line keys to place ongoing calls on hold. R Press the corresponding line key. The line key LED starts flickering. The call is now on hold. Retrieving a held call: T Press the corresponding line key. The line key LED lights up. The call is retrieved. Held call wait status After placing a call on hold, you can replace the handset and then decide if the call should be retrieved or discon- nected. Hold Reconnect The LED display Æ page 23 or status display on the "Overview" tab Æ page 30 indicates to other multi-line telephones on which this line is also configured, that the call is on hold. These phones can then pick up the call.

83 Step by step Prerequisite: You placed a call on hold and replaced the handset. In the pop-up menu: Select and confirm the option shown to resume the call in speakerphone mode. or Select and confirm the option shown to disconnect the call. Activating/deactivating the hold reminder tone z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown in the context menu. Select and confirm the option shown. Retrieve held call Disconnect Settings User Configuration Connected calls? Allow hold rem.? Yes Save & Exit

Enhanced phone functions 84 Setting the hold reminder time Use the "Hold reminder" function to set the length of the timeout before an automatic reminder is issued about a held call. The minimum value is 1, that is, the reminder is output after one minute. The maximum value is 15 minutes. z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. j Enter a value between 3 and 15 and confirm. Select and confirm the option shown. Settings User Configuration Connected calls? Hold rem. delay Save & Exit

85 Step by step Music on hold Music on hold is played back when you are placed on hold by another party, providing this option is active. z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec. j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown in the context menu. Select and confirm the option shown. Settings User Configuration Connected calls Music on hold Yes Save & Exit

Enhanced phone functions 86 Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. You can ignore or accept the second call. Before you ac- cept the second call, you can end the first call or place it on hold for subsequent retrieval. You can block the second call or the signal tone (Æ page 88). Accepting a second call Prerequisite: You are conducting a call and call waiting is allowed (Æ page 88). In the pop-up menu: Select and confirm the option shown. You can talk to the second party. The connection to the first party is on hold. You can still • toggle between an initial and second call or • put on hold and retrieve second and first call successivelyÆ page 58 or • initiate a conference Consultation call from second call If the second call is your active call you can initiate a consultation call from it. From a consultation call in the second call you can • initiate a conference • toggle between the second call and a consultation call • put on hold and retrieve second and first call succes- sively Æ page 58 • transfer a call • disconnect the calls again During a consultation in the second call, the first call is parked and can only be unparked when the consultation or second call ends or these calls were connected. Select and confirm the option shown in the second call’s context menu. The call to this station is discon- nected and the call to the first station is reconnected. Accept Disconnect & return

87 Step by step Ignoring second call Prerequisite: You are conducting a call and call waiting is allowed (Æ page 88). In the pop-up menu: Select and confirm the option shown. The caller still hears the on-hook signal. You can subse- quently Accept, Reject or Deflect the second call. While the ignored second call continues to wait, from the active call you can: • make a consultation call • initiate a conference • toggle between the consultation call and your call party • transfer a call A third call would be rejected with the busy signal If you have disconnected the first call, the ignored sec- ond call rings like a normal call. Rejecting a second call Prerequisite: You are conducting a call and call waiting is allowed (Æ page 88). In the pop-up menu: Select and confirm the option shown. The second call is rejected. The caller hears the busy signal. The caller’s phone number is added to the missed calls list. Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed (Æ page 88). In the pop-up menu: Select and confirm the option shown. j Enter and confirm the phone number. The second call is deflected to the destination speci- fied. You are reconnected with the first party. Ignore Reject Deflect

Enhanced phone functions 88 Connecting parties Select and confirm the option shown in the active con- nection’s context menu. The other two parties are now connected to one another. You can now hang up or dial another number for instance. or Connect by hanging up Prerequisite: Connecting by hanging up is activated (ask your service personnel) and "Switch assignment" must be set to "Yes" (Æ page 89). Before you can be connected by hanging up you must have toggled at least twice (Æ page 57). ] or n Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. The other two parties are now connected to one another. Allowing call waiting Prerequisite: The option was programmed by your ser- vice personnel. z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Complete Xfer If the Call waiting (second call) function is deacti- vated, a caller hears the busy signal if you are al- ready conducting a call. Settings User Configuration Incoming calls Handling Allow call waiting Yes

89 Step by step Select and confirm the option shown. Assuming Allow call waiting is generally activated, you can toggle the configured sensor key to switch call waiting on/off (Æ page 88). Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown in the context menu. Select and confirm the option shown. Save & Exit Settings User Configuration Connected calls Toggling associate Yes Save & Exit

Enhanced phone functions 90 Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Al- low call transfer" and "Transfer on ring" were allowed (Æ page 91). Select and confirm the option shown in the connec- tions’s context menu. j Enter and confirm the phone number of the second par- ty to whom you want to transfer the call. Transferring with consultation You can announce a call to a recipient before transfer- ring it. Prerequisite: You are conducting a call. The options "Al- low call transfer" and "Transfer on ring" were allowed (Æ page 91). Select and confirm the option shown in the connec- tions’s context menu. The call is placed on hold. j Enter the phone number of the party to whom you want to transfer the call. Confirm. If the party answers: Announce the call you want to transfer. Select and confirm the option shown in the connec- tions’s context menu. If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call. Select and confirm the option shown in the connec- tions’s context menu. or Replace the handset or, if speakerphone mode is active, press the lit n key to transfer the call. Blind transfer The graphic display returns to idle following suc- cessful transfer. Consultation Dial Complete Xfer Complete transfer

91 Step by step If the party does not answer, you will be called back by the first party. Allowing call transfer z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown in the context menu. Select and confirm the option shown. Settings User Configuration Connected calls Allow call transfer Yes Save & Exit

Enhanced phone functions 92 Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party an- swers. z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown in the context menu. Select and confirm the option shown. Settings User Configuration Outgoing calls Transfer on ring Yes Save & Exit

93 Step by step CTI calls Beep on auto-answer Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto An- swer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. This setting also defines whether or not incom- ing calls are automatically accepted. If the function is active, an alert beep sounds when an incoming call is automatically accepted. Information on the operation of the configured CTI ap- plication can be found in the corresponding user guide. z You can also configure this setting via the Web interface Æ page 195. Prerequisite: The option was programmed by your ser- vice personnel. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Settings User Configuration Incoming calls CTI calls Auto-answer Yes Beep on auto-answer Yes Save & Exit

Enhanced phone functions 94 Beep on auto-reconnect You can reconnect a held call both via the CTI applica- tion and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. Prerequisite: The option was programmed by your ser- vice personnel. z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Settings User Configuration Incoming calls CTI calls Beep on auto-unhold Yes Save & Exit

95 Step by step Making calls If you want to dial a call from a phonebook or a call list, you should not lift the handset or press the loudspeaker or headset key before. Dialing with the DDS key You can program frequently used phone numbers on programmable keys (Æ page 70). If you press a DSS key, the associated contact or phone number appears and dialing is initiated. Prerequisite: A direct destination key is programmed Æ page 70. R Press the programmed DDS key. Dialing is initiated. Dialing from the local phonebook N Press the key shown. Confirm. or S Press the configured sensor key "Personal" for the local phonebook ( Æ page 70). Select and confirm the entry you want. The phone num- ber is dialed. Extensive information on the local phonebook and on searching for stations can be found from Æ page 105. Dialing from the LDAP database Prerequisite: You searched for and selected an entry in the LDAP database (Æ page 108). Select the entry you want. Select and confirm the option shown in the context menu. The connection is set up. Personal Niels, Bohr Niels, Bohr Dial

Enhanced phone functions 96 Dialing a phone number from a list The following call lists are available in the "Calls" directo- ry: • Missed • Dialed • Received • Forwarded O Press the key shown. Select and confirm the option shown. Select and confirm the required call list. Select and confirm the entry you want. The phone num- ber associated with the list entry is dialed. For a detailed description of the call lists, see Æ page 35. Calls Dialed Niels, Bohr 07:06am

97 Step by step Using autodial delay A number is automatically dialed after a set delay start- ing from the entry of the number’s last digit. The auto- dial delay can be used: • when dialing in idle mode • when deflecting an incoming call • Consultation • when transferring an answered call. The delay can be reduced by performing one of the fol- lowing activities: i • Press the key shown. This always works. ^ • Lift the handset (off-hook). This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook. n • Press the key shown. This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone num- ber was entered for a consultation call and the loud- speaker key was not lit. If an emergency number is preset by your ser- vice personnel, the autodial delay for this phone number is reduced to one second. Automatic dial delay does not work if you are us- ing a dial plan and Immediate dialing is config- ured (see Æ page 53). The number is automati- cally dialed as soon as the string entered matches an entry in the dial plan.

Enhanced phone functions 98 Settings for autodial delay z You can also configure this setting via the Web interface Æ page 195. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. j Specify a value and confirm your entry. Select and confirm the option shown. The setting does not affect automatic emergency number dialing. Settings User Configuration Outgoing calls Autodial delay Save & Exit

99 Step by step Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal. z You can also configure this setting via the Web interface Æ page 195. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown in the context menu. Select and confirm the option shown. Settings User Configuration Outgoing calls Busy when dialling Yes Save & Exit This setup option can also be found under "Han- dling" in the "Incoming calls" menu.

Enhanced phone functions 100 Conference Local conference This type of conference is also referred to as a three- party conference. It involves up to three participants. Prerequisite: You are conducting a consultation call Æ page 56 or have accepted a second call Æ page 86, and the conference function is active Æ page 101. Initiating a local conference Select and confirm the option shown in the connec- tion’s context menu. You are connected to both parties at once. Conducting one-on-one calls Select the connection you want to clear down on the display. Select and confirm the option shown in the context menu. You are now involved in a one-to-one call with the remaining call party. { or } You can initiate a conference by calling the "Conference" function in the context menu of either the active or held call. Alternatively you can press an already configured Conference key. Conference? User Disconnect If you already are involved in a secure connection with a party when you initiate a consultation call, the original party is placed on hold. The new con- sultation connection can be either secure or non- secure. However, the first connection remains secure even if all three parties are now joined to- gether in a conference. The entire conference is nonsecure if the con- nection to at least one of the parties is not secure (see also Æ page 40). The relevant padlock icon appears on the "Confer- ence" row.