3M G5 Quick Reference Manual

Scan with your mobile device to access all product training Refer to the 3M™ Drive-Thru Systems Model G5 and XT-1 how-to videos or operating instructions for additional information. Instructions for G5 Headset Controls and Battery Charging . . . . . . . . . . . . . 2–3 Instructions for XT-1 Headset Controls and Battery Charging . . . . . . . . . . . . . . .4 Order Taking Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Enter Configuration Mode (Access Base Station Settings) . . . . . . . . . . . . . . . . .5 Greeter Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Change Basic Volume Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Change the Monitor Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Night Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Registering Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Change Site Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Store is Now Closed Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Reboot System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Locating Base Station Serial Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 1 -800-328-0033 • 3M.com/drivethru Reboot System Perform the following procedure to cleanly power down, then power up without unplugging the system: 1. Enter the configuration mode. G5: Select System Menu. 2. Select 17 Reboot System. 3. Change the value of Power Cycle Complete System to Yes. 4. G5: Press SERVICE. XT-1: Press ENTER. Locating Base Station Serial Number Perform the following procedure to view the revision levels and serial numbers of your base station: 1. Enter the configuration mode. G5: Select System Menu. 2. Select 18 Revision Levels. Store is Now Closed Message Perform the following procedure to enable or disable the automatic store closed prompt to let customers know in your absence that the store is closed. Note: Make sure that you disable the automatic store closed prompt in stores that are open 24 hours. G5 only: For Dual Lane operations, this option is only available under Lane 1 display screen. 1. Enter the base station configuration mode. G5: Select System Menu. 2. Change the value for 07 Global Settings > “Store is Now Closed” Prompt? to Yes or No. Registering Headsets (G5 or XT-1) Each headset must be registered to a basestation before it can be used. Once registered, it should not need to be registered again unless it is intentionally removed. Add Headsets (G5 and/or XT-1) Each headset has a unique identification number. The number is imprinted on the headset and broadcast to the base station whenever it is turned on. Note: A single headset should not be registered to more than one basestation at any given site, whether or not the bases are interconnected. Remove the headset from the existing basestation before adding it to a different one. In dual-lane installations, all headsets are registered to Base #1. G5 shortcut: From the Main Menu, press the Left Arrow key to quickly access the Add New Headsets registration function. To register a headset: 1. Enter the base station configuration mode. G5: Select System Menu. 2. Select 04 Registration > 1 Add New Headsets. 3. Power on the headset when prompted. Or in the case of a G5 headset, insert the battery to automatically power on the headset. 4. Wait up to two minutes for {Headset xxxxxxx Has Been Registered!} to appear at the bottom of the display. 5. Repeat step 3 for additional headsets. 6. Press Mode when finished. Remove Headsets Perform the following steps to un-register a lost, destroyed, or otherwise removed headset from the system, including a headset that is sent back to 3M for repair. The repaired headset would have to be registered again at a later date. 1. Enter the base station configuration mode. G5: Select System Menu. 2. Select 04 Registration > 2 Remove Headsets. 3. Scroll to the number of the headset you want to un-register. 4. Press Enter. Note: If you do not know or have access to the number of the headset to be unregistered, identify the headsets that you want to remain in service and un-register any that remain on the list. List All Headsets To see a list of the registered headsets: 1. Enter the base station configuration mode. G5: Select System Menu. 2. Select 04 Registration > 3 List All Headsets. Change Site Scheduling The site schedule is the calendar of store open and closing times. Note: All timekeeping is done using a 24 hour clock (e.g., 6:00 p.m. appears as 18:00). Regular Site Schedule: The regular site schedule is the opening and closing times for each day of the week and the times assigned as “Day” and “Night,” which determine when the day and night volume settings change. Perform the following procedure to set the regular site schedule: 1. Enter the base station configuration mode. G5: Select System Menu. 2. Navigate to 10 Site Scheduling > Regular Site Schedule. 3. Change the value for each day of the week and each of the four defined fields (Open, Day, Night, and Close). Press , , and to scroll up and down the list. Holiday/Exception Schedule: The holiday/exception schedule can be used to identify up to 12 days in the year on which the store schedule is different than it would have been otherwise. The holiday/exception schedule should be updated at least once a year to ensure it conforms to the current year’s calendar. Perform the following procedure to set the holiday/exception schedule: 1. Enter the base station configuration mode. G5: Select System Menu. 2. Navigate to 10 Site Scheduling > Holiday/Exception Schedule. 3. For each day that needs a non-typical schedule, enter the three-letter month and two digit date under Date, then change the open and close times on the line to the right of the date. Press , , and to scroll through the fields. Change Basic Volume Settings Note: All volume settings should be adjusted during normal or peak business hours. Adjusting them during slow times will likely produce volume settings that are too low. Note: Inbound and outbound are always defined from the perspective of the headset. G5 only: For Dual Lane Operations, at any time while configuring the basestation or while on the Run Screen, you can switch the display screen to show Lane 1 or Lane 2 settings by pressing the Lane button on the keypad. Inbound Microphone Volume Changing the inbound microphone volume affects the sound volume coming from the customer order point microphone. To turn up or down the inbound microphone: 1. Enter the configuration mode. G5: Select System Menu. 2. Enter a new value for 01 Drivethru Volume > Inbound Mic Volume. The range is 0 (silent) to 20 (maximum). Outbound Talk Volume Changing the outbound talk volume affects the volume of the speaker at the customer order point. Note: To avoid feedback, set the outbound talk volume as low as possible. To change the outbound talk volume: 1. Enter the configuration mode. G5: Select System Menu. 2. Enter a new value for 01 Drivethru Volume > Outbound Talk Volume. The range is 0 (silent) to 20 (maximum). Vehicle Alert Volume Changing the vehicle alert volume affects the volume of the vehicle alert signal on the headsets. To change the vehicle alert volume: 1. Enter the configuration mode. G5: Select System Menu. 2. Select a new value for 01 Drivethru Volume > Vehicle Alert Volume. The range is 0 (silent) to 20 (maximum). Outbound Greeter Message Volume Changing the outbound greeter message volume affects the sound volume of the custom greeting messages and the system internal greetings (“Store Closed” and “Please Pull Ahead”). To turn up or down the greeter message volume: 1. Enter the configuration mode. G5: Select System Menu. 2. Select a new value for 01 Drivethru Volume > Greeter Message Volume. The range is 0 (silent) to 20 (maximum). Night Volume You can assign a standard reduction in the volume level of the customer order point speaker for night hours when lower volume is typically required. With the night volume set, the system automatically adjusts the volume during night hours, then back to normal during the day. To change the night volume setting: 1. Enter the configuration mode. G5: Select System Menu. 2. Select a new value for 03 Night Volume > Reduce Drive-Thru Volume At Night By. The range is 0 (silent) to the current day volume level (maximum). Note: Night Volume is never higher than Day Volume. Night volume reduction is a subtracted value, not the resulting level; therefore, if it is the same as the day volume level, the speaker will turn off at night. You cannot change the day outbound talk volume on this screen, only the reduction amount identified above. Change the Monitor Volume The monitor is an additional speaker that can be used to monitor drive-thru communication without a headset, typically in the kitchen. If the monitor has a volume control built into it, you can use it to control the overall volume level of the speaker. To be more specific about which elements you want to control, follow the instructions below. Inbound Listen Changing the inbound listen volume affects how loudly the monitor plays the inbound (customer order point) communication. You can also disable the monitor playing inbound sounds. To change the inbound listen monitoring settings: 1. Enter the configuration mode. G5: Select System Menu. 2. Select 02 Monitor Volume. 3. To enable or disable the monitor playing the inbound sounds, change the value for Inbound Listen: Enable to ON or OFF. 4. To change the volume level, select a new value for Inbound Listen: Volume. The range is 0 (silent) to 20 (maximum). 6 7 Important Safety Information Read, understand, and follow all safety information prior to installation and operation. Failure to follow all instructions could result in electrical shock, fire and/or other personal injury. Refer to the 3M™ Drive-Thru Systems Model G5 and XT-1 how to videos or operating instructions for additional information. Warranty, Limited Remedy, and Disclaimer: 3M warrants that its wireless communications products will be free from defects in material and manufacture for the period indicated below from the date of shipment to purchaser by 3M or its authorized dealer. 3M MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If the 3M wireless communications product does not conform to this warranty, the sole and exclusive remedy is, at 3M’s option, repair or replacement of the 3M product or refund of the purchase price. This warranty does not cover: (1) the cost of shipping products to or from 3M for repair, (2) repair or replacement of existing cable or wiring, (3) product failure caused by misuse, abuse, improper installation, or unapproved modifications, or (4) wireless communications products that are installed or serviced by a non-3M authorized party. To obtain warranty service, please contact your authorized 3M dealer or 3M Commercial Solutions Division, 3M Repair Center, 3M FFR, 1617 North Front Street, Bldg. 10, New Ulm, Minnesota 56073 or call 1-800-328-0033. Limitation of Liability: Except where prohibited by law, 3M will not be liable for any loss or damage arising from its wireless communications products, whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted. Product Warranty Period All original G5 and XT-1 parts or components (excluding accessories, consumable items) 24 Months Accessories, signal enhancer, vehicle detectors 6 Months G5 and XT-1 battery 12 Months Consumable items (pads and windscreens) Not Warranted 3M G5 and XT-1 Drive-Thru Systems warranties include 90 days free on-site labor from date of install (excluding defects arising from pre-existing wiring) 3 Months Out of warranty repair/reconditioned items/service parts 3 Months Commercial Solutions 3M Center, Building 220-12E-04 St. Paul, MN 55144-1000 Phone 1-800-328-0033 Web 3M.com/drivethru © 3M 2016. All rights reserved. 3M is a trademark of 3M. Used under license in Canada. Printed in the USA. Please Recycle. 78-8134-0684-6. September 2016

Image 1 Image 2 Volume Up Volume Down Tap to Release Headset from Order Taking Touch Zone Lane 1 Touch Zone Lane 2 ID Tag Indicator LED (see G5 Headset Indicator Light Modes below) Instructions for G5 Headset Controls and Battery Charging Headset Controls Greeter Setup The greeter module stores prerecorded messages and plays them back when vehicles arrive. You can record a series of messages then select or combine them to convey standard messages and reduce time and errors. Enter the Greeter Configuration Menu All of the greeter settings are located in a top-level “Greeter Setup” configuration menu. Perform the following procedure to enter the greeter configuration menu: 1. Enter the base station configuration mode. 2. G5: Select Greeter Menu from the Main Menu. XT-1: Press and release Mode until Greeter Setup Menu appears. Record (Store) New Greeter, Reminder and Alert Messages Perform the following procedure to record (store) a new greeter message using a headset: Note: If you store a new greeter message in an occupied slot, the old greeter message will be permanently erased. Each recorded message can be no more than 10 seconds long for G5; 8 seconds long for XT-1. G5 shortcut: From the Main Menu, press the Right Arrow key to quickly access the Record Menu. 1. Put on a working headset with battery inserted and the power on. 2. At G5 basestation, enter the Greeter Menu. XT-1: Enter the greeter configuration menu. 3. Select 2 Record Messages > Record Message >XX< where “XX” represents the greeting number you want to record (1–16). 4. Scroll to and select Rec. 5. Press and hold the Page button on the headset. 6. Press and release Service on the base station and speak the message you want to record while continuing to hold the Page button on the headset. 7. When finished, press and release Service, then release the Page button. 8. To hear the new greeting played back, scroll to Play and press Service. Select Message Playback Schedule The system allows you to record and store Greeter, Alert and Reminder messages. G5: You can store up to a maximum of 16 messages, which can be a combination of Greeter, Alert or Reminders. XT-1: You can store up to 8 greeter messages, up to 16 reminder messages or up to 4 alert messages. You may then select one or more of them to be played at any given time. Perform the following procedures to schedule a message for play: 1. Enter the Greeter Menu. 2. Select 4 Message Daypart Definitions. 3. Configure start and end times for up to 12 dayparts. 4. G5 only: Select 5 Greeter Message Properties. 5. G5 only: Configure all Greeter message properties. 6. Next, select 6 Alert & Reminder Message Properties. 7. Configure each alert and reminder message 8. Select 1 Message Activation. 9. Select Msg. >XX< where “XX” represents the message number you want to schedule. 10. Select “Yes” for each active daypart. 11. Scroll to the field, select the next day, and repeat the daypart activation for each day of the week. 12. Set Act. to [Yes] to activate the weekly schedule for that message. Enter Configuration Mode (Access Base Station Settings) Configuration mode is a passcode-protected area that contains most of the configuration options for the base station systems. With your user access, you can set up all the functionality of the G5 Basestation (G5) and the Model XT-1 Basestation (XT-1). To enter the Configuration mode: 1. Enter your user passcode. 2. Press and release Mode key. 3. The display will show the user name and ID number (e.g., User1 ID = 1) Order Taking Modes (continued) Change Order Taking Mode There are seven order taking modes, which offer different combinations of speaking, listening, automatic standby, vehicle detector, and order point modes. Perform the following procedure to switch to a different order taker mode: 1. Press until the Mode selection is highlighted. 2. Press Enter. 3. Press , , or to select a new order taker mode. Your choices are ML/PTT, ML/MLT, AL/PTT, AL/MLT, Hands Free, Outside, and Always On. See “Order Taking Modes” on previous page. Note: Your system may be configured with fewer order taking mode options than the number described in this section. You must enter User configuration (passcode required) to enable or disable individual order taking modes. Instructions for G5 Headset Controls and Battery Charging (continued) Instructions for XT-1 Headset Controls and Battery Charging Headset Controls Removing Batteries • Slide and hold the battery release. • Remove the discharged battery from the battery housing. • Insert a fully charged battery in the housing with the notch facing the battery release. Make sure the battery is fully inserted (battery release clicks). Charging Batteries To charge a battery, insert battery in one of the charging slots as shown. • The indicator lights RED to indicate the battery is charging. • The indicator lights GREEN to indicate the battery is charged. • Charge batteries after every shift. Headset Cleaning • For good health and hygiene, every headset should be cleaned on a regular schedule. • Before cleaning, remove the battery and the soft foam ear pad from the headset and microphone windscreen — if used. • Use a damp soft cloth to wipe the surfaces clean. We recommend using a 3M™ 5040/7065 Cleaning Wipe or a Scotch-Brite® High Performance Cloth. • DO NOT soak the headset or immerse it in water; you might damage the electronics. • DO NOT bend the microphone boom. Headset Cleaning • For good health and hygiene, every headset should be cleaned on a regular schedule. • Before cleaning, remove the battery and the soft foam ear pad from the headset. • Use a damp soft cloth to wipe the surfaces clean. We recommend using a 3M™ 5040/7065 Cleaning Wipe or a Scotch-Brite ® High Performance Cloth. • DO NOT soak the headset or immerse it in water; you might damage the electronics. • DO NOT bend the microphone boom. Charging Batteries To charge a battery, insert the battery in one of the Charging Stations or place the G5 headset (with the battery inserted) into the Headset Charger slot as shown. • The LED(s) on the battery will now flash Green indicating the battery is currently being charged. • All four LEDs will be lit Green (steady) to indicate the battery is fully charged. • Charge batteries after every shift. G5 Battery Indicator Light Modes Indicator (LEDs from Top) Mode Description Battery is out of G5 battery charger and the button has been pressed and held down. Each LED represents 25% charge. All 4 LEDs Lit Green (Steady) 100% charge 3 LEDs Lit Green (Steady) 75% charge 2 LEDs Lit Green (Steady) 50% charge 1 LED Lit Green (Steady) 25% charge Battery is in charger and is currently charging. Each LED represents 25% charge. 1st LED Flashing Green up to 25% charge 2nd LED Flashing Green up to 50% charge 3rd LED Flashing Green up to 75% charge 4th LED Flashing Green up to 100% charge Battery end of life. Top and Bottom LEDs Lit Green Replace the battery G5 Headset Indicator Light Modes Indicator Mode Description Green (Steady) Light Lane 1 no car present, stand by Red/Green (Steady) Light Lane 2 (Dual Lane) no car present, stand by Blue (Flashing) Light Vehicle arrived, but not answered Blue (Steady) Light Vehicle present and answered Red (Steady) Light Talk (either lane or page) Battery Latch Adjustment Slide Order Taking Mode Listen Talk Vehicle Detector Automatic Standby Order Point ML/PTT Manual Push to Talk Presence On Used ML/MLT Manual Manual Latching Presence On Used AL/PTT Automatic Push to Talk Presence On Used AL/MTT Automatic Manual Latching Presence On Used Hands Free Automatic Automatic Presence On Used Outside Manual Manual Latching Ignored Off Not Used Always On Always On Manual Latching Ignored Off Used Order Taking Modes See your Manager to confirm which Order Taking Mode your headset is using. Order Taking Mode Mode Description Manual Listen (ML) • Headset beeps when vehicle is detected • Tap Talk button to turn on Customer Order Point microphone and hear the customer • Customer Order Point microphone stays on until vehicle departs Push To Talk (PTT) • Push and Hold the Talk button to talk to the customer • Release the Talk button to turn off microphone so customer cannot hear you (Mute) Automatic Listen (AL) • Headset beeps when vehicle detected; no buttons to push — automatically hear the customer • Customer Order Point microphone automatically turns on and stays on until vehicle departs Manual Latching Talk (MLT) • Tap the Talk button to talk to the customer • Customer Order Point and Headset microphones stay on until you tap the Talk button again or vehicle departs Remove Replace Indicator LED • Green – Headset in Lane 1 Listen • Amber – Headset in Lane 2 Listen Volume Up Page Button – Tap to Change Order Taker Volume Down Talk Button Lane 2 Talk Button Lane 1 Battery Battery Charger Charging Status Indicator 2 4 3 5 Removing Batteries • Use your finger to gently press up on the battery latch. This will release the battery as shown in Image 1. • Using your fingernail, gently pull the discharged battery from the battery housing as shown in Image 2. • Insert a fully charged battery in the housing with the notch on the battery facing upward. Ensure the battery is fully inserted. Adjustment Slide