DSE XH9972 Installation And User Manual

Installation and User Guide V1.0 – Last Updated on 10/11/06 by Navdeep Saini– © Copyright 2006 – DSE(NZ)Ltd

This product is not designed for use in life support appliances, devices, or systems where malfunction of the product can reasonably be expected to result in personal injury. Customers using this product for use in such applications do so at their own risk and agree to fully indemnify DSE(NZ)Ltd for any damages resulting from such improper use or sale. Trademarks Windows 95/98/Me and Windows NT/2000/XP are registered trademarks of Microsoft Corp. All other brands and product names are trademarks of their respective companies. Copyright Copyright  2006 by DSE(NZ)Ltd - all rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of DSE(NZ)Ltd. Disclaimer DSE(NZ)Ltd makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Any software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not DSE(NZ)Ltd, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Further, DSE(NZ)Ltd reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes. Manual Versions Date Version Author Changes 10/11/2006 1.0 Navdeep Saini Original Version

3 Compliance Telepermit: PTC 272/06/037 1. PTC200 General Warning: The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. 2. This DSE XH9972 ADSL Modem USBv3 on Long Lines: This DSE XH9972 ADSL Modem USBv3 may not achieve the type of “high speed” operation expected when attached to a line that is longer than intended by the ITU-T G992.1 ADSL standard i.e. >3 km of 0.4mm cable or a shorter cable length with several tails or multiples. If the Router is installed in such conditions and does not give the expected “download” performance, then do not refer the matter to the Telecom Fault Service or ADSL Helpdesk. General Conditions • As required by PTC 100, please ensure that this office is advised of any changes to the specifications of these products that might affect compliance with the relevant PTC Specifications. • The grant of this Telepermit is specific to the above products with the marketing description as stated on the Telepermit label artwork. The Telepermit may not be assigned to other parties or other products without Telecom approval. • A Telepermit artwork for each device is included from which you may prepare any number of Telepermit labels subject to the general instructions on format, size and colour quoted on the attached sheet. • The Telepermit label must be displayed on the product at all times as proof to purchasers and service personnel that the product can be legitimately connected to the Telecom network. • The Telepermit label may also be shown on the packaging of the product and in the sales literature, as explained in PTC 100

1 INTRODUCTION................................................................................................. 5 1.1 PACKAGE CONTENTS...................................................................................... 5 1.2 MINIMUM SYSTEM REQUIREMENTS .................................................................. 5 1.3 FEATURES & SPECIFICATIONS ......................................................................... 6 2 SOFTWARE........................................................................................................ 7 2.1 DRIVER CD CONTENTS................................................................................... 7 3 HARDWARE INSTALLATION INSTRUCTIONS................................................ 8 3.1 MAKE SURE ADSL SERVICE IS ACTIVATED ........................................................ 8 3.2 CONFIGURE YOUR PHONE EQUIPMENT.............................................................. 8 3.2.1 Option 1: Install ADSL Filter/s yourself ................................................. 9 3.2.2 Option 2: Have an ADSL splitter professionally installed .................... 10 3.3 CONNECTING THE ADSL MODEM TO YOUR PC ............................................... 10 4 SOFTWARE INSTALLATION INSTRUCTIONS............................................... 11 4.1 MICROSOFT WINDOWS 98 / ME / 2000 / XP PPPOA INSTALLATION.................. 11 5 TROUBLESHOOTING...................................................................................... 16 6 SUPPORT......................................................................................................... 19 7 WARRANTY ..................................................................................................... 19 8 APPENDIX........................................................................................................ 20 8.1 ISP SETTINGS AND SUPPORT DETAIL............................................................. 20

5 1 Introduction Thank you for purchasing the DSE USB ADSL Modem. You will find that it is an excellent product that is easy to install and use. This USB ADSL Modem combines an “always on” high speed Asymmetric Digital Subscriber Line (ADSL) connection to the telephone line, and a Universal Serial Bus (USB) connection to a host PC into a complete and effective system. The USB ADSL Modem is compliant with the full-rate ANSI T1.413 Issue 2 and ITU G.dmt (G.992.1) ADSL standards, and with the splitter-less ITU G.lite (G.992.2) specification. This rate-adaptive solution is designed for Customer Premise Equipment (CPE). This manual contains information regarding the installation, operation, and configuration of the XH9972 USB ADSL Modem. 1.1 Package Contents Carefully unpack and remove the contents. If any of the following items are missing or damaged, contact the Dick Smith Electronics store you purchased the device from. • 1 x XH9972 DSE USB ADSL Modem v3 • 1 x USB cable (Type A Male → Type B Male) • 1 x RJ11 Cable • 1 x RJ11 to BT adaptor • 1 x Installation & Applications CD • This User Manual 1.2 Minimum System Requirements • Intel or AMD processor with MMX support • 32 Mbytes RAM or more • 10 Mbytes free disc space • Available USB port • Supported Operating System: Windows 98SE / Me / 2000 / XP

• Full-rate ANSI T1.413 Issue 2 and ITU G.dmt(G.992.1) standard • Supports splitterless ADSL ITU G.lite(G.992.2) specification • Discreet Multi-tone (DMT) line encoding scheme • Tone detection for low power mode • ATM SAR performed in software driver • Unspecified bit rate (UBR) ATM layer with traffic shaping • AAL ATM attributes – AAL5 • VCI to 64K, VPI to 256, software programmable • F4/F5 OAM send and receive/loopback supported • ITU-T K.21 population option • WAN modes: PPP over ATM (RFC 2364), PPP over Ethernet (RC 2516) • LAN modes: Bridged/routed Ethernet over ATM (RFC 2684/1483), classical IP over ATM (RFC 2225/1577) • Interface: Complaint with USB full speed (12 Mbps) Revision 1.1 • Power: BUS powered USB device • Chipset: Centragate II USB • USB Descriptors: VID:0915 – PID: 8104 • Compliance: EMC, NZ Telepermit PTC 272/06/037 • Status LEDs to indicate data transmit/receive and power • Dimensions: 105 x 75 x 25mm (LxWxH) Note: Even though this modem supports many protocols, you will not be able to use all of them until Telecom NZ supports them. If Telecom NZ decides to support a new protocol, we will endeavour to post the correct settings for the modem on our website http://www.dse.co.nz.

7 2 Software 2.1 Driver CD Contents On the Driver CD you will find a selection of applications outlined in the forward table. The bundled software applications fall into 3 categories: 1. OEM – software that DSE has paid for and for which you are able to use subject to the manufacturer or authors license terms. In all cases, you are not permitted to redistribute copies of this software. In many cases OEM software does not provide the full functionality of the equivalent retail product. It does however perform it’s primary task – the additional features are usually nice to have but not necessary for operation. 2. FREEWARE – software that has been released for anyone to copy, distribute and use subject to the authors license terms. 3. SHAREWARE or TRIAL – software that is limited in time and or functionality and is subject to the manufacturer or authors license terms. This is a common way for manufacturers to showcase their product. Generally you can make copies and redistribute this sort of software however you should check the license terms before doing so. CD Folder Description 7Zip 7Zip Archiver. Allows you to compress / decompress various archived files. Acrobat Adobe Acrobat Reader. Allows you to view PDF files. AXCrypt Allows you to securely encrypt / decrypt files. CDEX Allows you to “RIP” music from CDs and store them as MP3 files for personal use. DirectX9 Multimedia extension to Windows. Drivers Contains the necessary drivers and applications for your DSE product. Gimp Powerful, open-source, image manipulation program. InternetExplorer Microsoft Internet Explorer web browser (version 6). Java SUN Java Runtime Environment for Windows Manual Contains the documentation for your DSE product. MozillaFirefox Powerful, open-source, Mozilla Firefox web browser. This browser is touted as much more easy to use and secure than IE. MozillaThunderbird Powerful, open-source, Mozilla Thunderbird email client. This is a popular replacement for Outlook Express. OpenOffice Powerful, open-source, Productivity Suite with alternatives to MS Word, Excel and PowerPoint. PCTechGuide A guide to PCs and the computing industry. Picasa Google Picasa photo catalog and manipulation software. Allows you to catalog and manage your digital photo library with ease. Skype Internet VoIP software. Allows you to make calls to other PCs and normal phones. Winamp Popular Digital Audio Player. Allows you to playback various digital audio formats such as MP3, WMA, OOG, etc. YuBurner A free CD/DVD writing application for the Macintosh. ZoneAlarm Free version of the popular Personal Firewall software. Allows you to further protect your computer against online intrusions and attacks.

The following sections outline the steps you will need to take to install the DSE ADSL Modem. 3.1 Make sure ADSL service is activated Before you can use any ADSL modem, you must confirm the following: • You are located within about 5km of an ADSL enabled phone exchange and you can get Telecom’s ADSL service. This can be checked by calling your preferred ISP (See note below). • Telecom has enabled the ADSL service to your house or office. This can be facilitated by your ISP or directly with Telecom • Because ADSL and voice works on the same phone line at the same time, you need to install ADSL filter/s on each of your normal Telephone devices or contact Telecom on 123 to arrange for someone to install a central splitter. • You need to have an account with an Internet Service Provider (ISP) to enable your new ADSL line to connect to the Internet. Note: The appendix provides contact information and basic settings for most of New Zealand’s major ISP’s. 3.2 Configure your phone equipment ADSL works by combining both voice and data signals on the same phone line. At your premises, these signals need to be separated through the use of an approved Filter or Splitter. Whilst both achieve the same results, each has their pro’s and cons. Filter Splitter Ideal for Smaller installations with a limited amount of phone outlets (phones, answering machines, cordless phones, 56K modems, Fax, etc.) Larger installations or situations where filters cannot be used (alarm diallers and other permanently wired telephone devices). Installation method Self install Professional contractor only Maximum phones 5 – although double and triple adaptors can be plugged into the phone socket of each filter. Unlimited How to get Dick Smith Electronics – XH7556/XH8556 Call Telecom on 123 Cost Low per unit for most installations Higher – depends on installer and the actual installation

9 3.2.1 Option 1: Install ADSL Filter/s yourself • All telephone equipment must be filtered in an ADSL installation. This includes corded & cordless phones, answering machines, faxes, caller display units, analogue modem (including such devices as a Sky digital decoder with integrated modem), dedicated diallers, Etc. Filtering telephone equipment is as simple as plugging the XH7556 DSE ADSL filter in-line with the device/s. • Your ADSL modem will be the only device that can connect directly to your jackpoint. However should an adaptor be required between the plug on the modem cord and the jackpoint, or you wish to connect telephone equipment to the same jackpoint, the DSE ADSL filter can be used by plugging the modem into the “ADSL” socket. • Do not plug an ADSL modem into the “PHONE” socket if the modem cord has this type of plug. • It is important that o The filter is connected the right way around. o The lead coming out of the side marked “LINE” is plugged into the telephone jackpoint. o Non-ADSL telephone equipment then plugs into the “PHONE” socket on the filter. o The ADSL modem plugs into the “ADSL” socket on the filter. • Up to 5 filters can be used on a single telephone line. If you need to install more than 5 filters, a central splitter must be installed by Telecom. • If you need to connect more than one item of telephone equipment at the same jackpoint, then a double adaptor can be plugged into the “PHONE” socket of this filter. • This Line Filter has a RJ11 “ADSL” socket incorporated. Only ADSL modems may be plugged into this socket. Note: If you have a house alarm with dialler which is hardwired into your phone line, you will need to have a central splitter installed as the filters will not be adequate. CAUTION: Failure to connect ALL telephone type equipment via a filter will result in loss of the data link whenever a call is made or answered. In many cases the link will also be lost when a call is received, even if it is not answered.

• Contact Telecom on 123 to arrange for a central splitter to be installed. 3.3 Connecting the ADSL Modem to your PC The DSE USB ADSL modem is extremely easy to install. Please follow the two simple steps below to connect the modem to your PC. 1. Connect the ADSL/phone line to the connector port on the modem and plug the other end of the cable into your phone line NOTE: XH9972 is supplied with a 6 way USA style phone plug. You must use the supplied BT Adaptor when connecting to an 8 way socket. Failure to do so could damage the socket! Please Note: Do not plug the modem into the computer until prompted by the driver installation program – see section 4 below. 2. With your computer turned on, when prompted by the driver software, connect the USB cable to the connector port on the modem and plug the other end of the cable to a free USB port on your computer.

11 4 Software Installation Instructions Important Note: Please install the driver and ADSL configuration utility before plugging the modem into your computer. Not doing so may cause the modem to not install correctly. 4.1 Microsoft Windows 98 / Me / 2000 / XP PPPoA installation 1. Insert the DSE CD into your CDROM drive, an Autoplay menu will appear (if the menu does not appear, please run setup.exe located in the root of the CD). Click on Install Driver and ADSL configuration Utility to begin the setup process. 2. Select Manual Installation and click Next.

Encapsulation as RFC 2364 PPPoATM NULL Encapsulation, VPI as 0, VCI as 100, Handshake to G.DMT) and click Next. Note: If you ISP supports PPPoE encapsulation simply select RFC 2516 PPPoE Encapsulation in step 3. 4. Enter the Username and Password provided by your internet service provider, re-enter the password to confirm that the password you have entered is correct and click Next.

13 5. Confirm that all settings are correct and click Finish to start the driver installation utility. 6. The driver installation utility will prompt that the hardware is not yet plugged in; at this stage plug the DSE USB modem into an available USB port and the utility will continue installing the driver.

Close. 8. For Windows 98 & Me users once the system reboots you may need to enter you location information. Change the country option to New Zealand and enter your local area code, click Close to continue.

15 9. Once the system reboots the DSE USB ADSL Modem is installed and ready for use. Simply double click the Dial-Up PPP Connection icon on your desktop to launch the ADSL connection. If the Username and Password settings are missing manually re-enter them and click dial to connect to the ADSL service. Note: The speed shown in the DSL utility typically indicates the maximum speed your phone line can achive. The actual throughput speed may be different from the speed displayed. This could be due to several reasons including the speed limit imposed by your ISP, distance form exchange, quality of phone line, or even network congestion.

A. There can be several reasons behind this, please check for the following 1.1 Using the DSL status utility, make sure that the USB modem is plugged in. If the modem is not plugged in the ADSL status utility will indicate that there is no modem plugged in. 1.2 Try plugging the modem into a different USB port 1.3 Make sure that one end of the phone cable is plugged into the jackpoint and the other end is plugged into the modem. 1.4 Check that the cable is properly inserted in the respective sockets (the tab on the plug should lock into the socket thus securing the cable). 1.5 Confirm that your internet settings and Username/Password have been correctly entered in the ADSL configuration utility and the Dial-up PPP connection respectively. NOTE: For most users in New Zealand the ADSL settings are similar (You may contact your ISP to confirm your settings) : Encapsulation: PPPoATM Null VPI: 0 VCI: 100 Handshake: G.DMT 1.6 The modem may also not work properly if the wrong encapsulation type was chosen during the driver installation (See software installation instructions for more details). 1.7 Check with your ISP/Telecom if the ADSL service has been activated on your phone line. 1.8 Ensure that the phone cable is not too long (≤15m) and is not damaged.

17 Q 2. I can connect but am unable to use the internet? A. Check for the following 2.1 Try Disconnecting and reconnecting to the internet. 2.2 Do you have a firewall installed? Typically firewalls will block all newly installed networks (Please refer to the documentation provided with your firewall software to unblock your PPP connection). 2.3 Check that your connection settings under internet options are setup correctly (see image below). The internet options can be found under the control panel in the windows operating system. 2.4 Check that your computer is not infected by a spyware or a virus. Make sure that you have a spyware/antivirus software installed and is updated with the latest definitions. 2.5 Check with your ISP the current status of their network, generally if there is a problem on the network the ISP will have an automated message playing on their technical support call lines. Q 3. The internet worked fine but has stopped working now? A. Check for the following: 3.1 Is the phone cable securely connected to the phone jack and the modem? 3.2 Have you installed firewall software recently? If yes then make sure that the firewall software is not blocking the PPP connection (Please refer to the documentation provided with your firewall software to unblock your PPP connection). 3.3 Please make sure that the connection settings in your browser have not been changed (see section 2.3 of the troubleshooting section).

Windows automatically found my modem and installed the drivers from the disc provided. But now I cannot connect to the internet? A. If the DSE USB ADSL Modem is plugged in before installing the drivers and configuration utility, the Windows hardware install wizard will automatically install the PPPoE drivers from the provided disc. To connect to an ISP supporting PPPoA encapsulation you will need to install the WAN PPPoA drivers. Follow the steps given below to fix this problem: 4.1 Uninstall the currently installed drivers from the Device manager (Start → Control Panel → System → Hardware tab → Device Manager). 4.2 Now unplug the modem from your computer and reinstall the modem as described in section 4 of this manual. Q 5. I have a lot of noise on my phone line? A. There can be several reasons for this noise, please ensure that 5.1 You have a line filter installed at the jackpoint where your phone is plugged and that the filter is not damaged. 5.2 Make sure that your phone cable is not passing over a power adaptor and is clear of any other power devices that could add noise to your phone line. 5.3 If you have more than 1 phone jackpoints at home, try plugging the phone into a different jackpoint. 5.4 Call Telecom and ask them to perform a line test from there end to check if they can detect the source of noise as it could be originating from an external source.

19 6 Support Should you encounter problems with the installation of this device, please follow these steps: 1. Read the Manual 2. Refer to the troubleshooting section of this Manual. 3. Contact Dick Smith Electronics Computer Support. In New Zealand, support operates during normal business hours. • Phone: 09 – 414 – 2823 • E-mail: [email protected] • Or call into your nearest Dick Smith Electronics store Note: Consumers are advised not to rely on our ability to provide support for Open Source, GNU, Freeware or Shareware software, as this software is often under continual development. We will however help where we can which may be limited to providing web links only. Windows software that does not fall into the categories above is supported. Please visit our website http://www.dse.co.nz if you are in New Zealand or http://www.dse.com.au if you are in Australia from time to time as the most up-to- date drivers and manuals will be posted there. 7 Warranty This device is supplied with a 12-month, non-transferable end user warranty. In the unlikely event that this device should fail within the warranty period, please return it, along with your purchase receipt, to your nearest Dick Smith Electronics store. Note: Damage due to misuse, abuse or electromagnetic discharge (including, but not limited to lightning, etc) is not covered by warranty.

21 Dick Smith Electronics Stores WHANGAREI: Okara Shopping Centre, 4 Port Rd., Phone: (09) 438 0687, Fax: (09) 438 9635; AUCKLAND: Albany: Don McKinnon Drive, Albany MegaCentre, Phone: (09) 415 7410, Fax: (09) 415 4360; Glenfield: Glenfield Road, (Above Westfield Shopping Town), Phone: (09) 442 2314, Fax: (09) 442 2317; Takapuna: 451 Lake Road, Phone: (09) 486 4037, Fax: (09) 486 4039; City: 26-28 Wyndham Street, Phone: (09) 303 1355, Fax: (09) 303 2783; New Lynn: 3045 Great North Road, Phone: (09) 827 0433, Fax: (09) 827 0466; Henderson: Level 1 (Shop 128), Westcity Mall, Phone: (09) 838 8024, Fax: (09) 838 9258; Botany: Shop B01 Botany Town Centre, Phone: (09) 271 4100, Fax: (09) 271 4101; Karangahape Road: 442 Karangahape Road, Phone: (09) 309 4402: Fax: (09) 373 4456; Newmarket: 50 Remuera Road, Phone: (09) 524 7033, Fax: (09) 524 7033; St Lukes: Cnr St Lukes Road and Wagener Road, Phone: (09) 845 0102, Fax: (09) 845 0105; Onehunga: 252-258 Onehunga Mall, Phone: (09) 634 6767; Pakuranga: Westfield Shoppingtown, Reeves Road, Phone: (09) 576 6604, Fax: (09) 576 4446; Manukau City: Cnr Ronwood Avenue & Great South Road, Phone: (09) 262 4150, Fax: (09) 262 4151; Papakura: 130 Great South Road, Phone: (09) 298 0943, Fax: (09) 296 1713; Pukekohe: 106 Manukau Road, Phone: (09) 237 1530, Fax: (09) 237 1534. THAMES: 509 Pollen St, Phone: (07) 867 9215, Fax: (07) 867 9266; HAMILTON: Dick Smith Electronics PowerHouse: 4 Thackeray Street, Phone: (07) 834 4099 Fax: (07) 834 4098; Barton Street: 299 Barton Street, Phone: (07) 839 4491, Fax: (07) 838 1226. TAURANGA: Cnr Willow & Springs Street, Phone: (07) 578 7071, Fax: (07) 577 6674. ROTORUA: 1175 Pukuatua Street, Phone: (07) 349 0270, Fax: (07) 348 2464. MT MAUNGANUI: Shop 6, 2 Owens Place, Phone: (07) 574 3942, Fax: (07) 574 3943. NAPIER: 233 Emerson St, Phone: (06) 835 5137, Fax: (06) 834 0463; NEW PLYMOUTH: 70-72 Devon Street East, Phone: (06) 758 3309, Fax: (06) 758 5034; WANGANUI: 122b Victoria Ave, Phone: (06) 348 7270, Fax: (06) 348 7275. PALMERSTON NORTH: Cnr Fitzherbert Ave & Ferguson St, Phone: (06) 359 4447, Fax: (06) 359 4452. WELLINGTON: Featherston Street: 171 Featherston Street, Phone: (04) 473 9858, Fax: (04) 473 0407; Vivian Street: 57 Vivian Street, Phone: (04) 384 8198, Fax: (04) 801 6258; Manners Mall: 4 Manners Mall, Phone: (04) 385 6788, Fax: (04) 385 6785; Lower Hutt: 90 Queens Drive, Phone: (04) 566 2022, Fax: (04) 566 1277; Upper Hutt: 133 Main St, Phone: (04) 528 0505, Fax: (04) 527 0523; Johnsonville: Shop 1, 120 Johnsonville Rd Phone: (04) 461 7590 Fax: (04) 461 7592. Porirua: Porirua Mega Centre, 36 Parumoana Street, Phone: (04) 237 6654, Fax: (04) 237 6456. NELSON: 150 Hardy Street, Phone: (03) 548 9161, Fax: (03) 548 2900. BLENHEIM: 5 Maxwell Road Phone: (03) 578 1132 Fax: (03) 577 8981. CHRISTCHURCH: Manchester Street: 130 Manchester Street, Phone: (03) 365 5560, Fax: (03) 365 5561; The Palms: Cnr Marshlands & New Brighton Roads, Shirley, Phone: (03) 386 2670, Fax: (03) 386 2147; Colombo Street: Cnr Colombo & St Asaph Streets, Phone: (03) 366 2703, Fax: (03) 379 4684; Papanui: Cnr Main North Rd & Langdon's Road, Phone: (03) 352 8770, Fax: (03) 352 7608; Riccarton: 107 Riccarton Road, Phone: (03) 343 0812, Fax: (03) 343 3880. TIMARU: 295 Stafford Street, Phone: (03) 684 6876, Fax: (03) 684 7678. DUNEDIN: Moray Place: 342 Moray Place, Phone: (03) 474 1096, Phone: (03) 477 4495, Fax: (03) 474 1032; Cumberland Street: 59 Cumberland Street, Phone: (03) 470 1680, Phone: (03) 470 1681, Fax: (03) 470 1682. INVERCARGILL: 63 Leven Street, Phone: (03) 214 4363, Fax: (03) 214 0672 Authorised Distributors KERIKERI: Kerikeri Electronics Ltd, 63 Main Street, Kerikeri, Phone: (09) 407 5589, Fax: (09) 407 5587. OREWA: Tronix, Westpac Plaza, Bakehouse Lane, Orewa, Phone: (09) 426 2007, Fax: (09) 427 8085. MATAMATA: Electronics Plus, 80 Arawa Steet, Matamata, Phone: (07) 888 5955, Fax: (07) 888 5944. THAMES: Piaggi Systems & Software Ltd, 509 Pollen Street, Thames, Phone: (07) 868 9691, Fax: (07) 868 7980. WHAKATANE: Boonen Electronics, 76 The Strand, Whakatane, Phone: (07) 308 8761, Fax: (07) 308 9151. TE PUKE: Electronic Plus, 63 Jellicoe Street, Te Puke, Phone: (07) 573 7544, Fax: (07) 573 9490. TAUPO: Talktime 2000 Limited, Cnr Gascoigne & Tamamutu Steets, Taupo, Phone: (07) 377 0668, Fax (07) 377 0669. GISBORNE: AMPS Electronics, 131 Gladstone Road, Gisborne, Phone: (06) 868 1366, Fax (06) 867 9103. HASTINGS: Baytech Services Limited, 114 North King Street, Hastings, Phone: (06) 878 8962, Fax: (06) 878 5509. MASTERTON: Hedley's Home & Office, 152 Queen Street, Masterton, Phone: (06) 370 9202, Fax: (06) 370 9303.KAPITI: Kapiti Electronics Ltd, 7-8 Kapiti Lights, Amohia Street, Paraparaumu, Wellington, Phone: (04) 904 4100, Fax: (04) 904 4101 FEILDING: David Brice Electronics Ltd, 47 Kimbolton Road, Fielding, Phone: (06) 323 7141, Fax: (06) 323 7921; RANGIORA: R R T Ltd., The Gables, 96-98 High St., Rangiora, Phone: (03) 310 7383, Fax: (03) 310 7384; ALEXANDRA: Central Betta Electrical, 15 Tarbert Street, Alexandra, Phone: (03) 448 7317, Fax: (03) 448 7631.