Siemens HiPath 1100 Operation & User’s Manual

Siemens Enterprise Communications www.siemens.com/open Documentation HiPath 1100 HiPath 1120, HiPath 1150, HiPath 1190 OpenStage 15 T User Manual

HiPath 1190. The features and operation of these systems are very similar. Their differenc- es stem from their capability regarding the number of extensions, external lines and op- tional modules available. The following documentation package was developed to describe the characteristics for these systems: • User Manual: This manual describes step by step how to operate and use the features provided by each system. • Programming Manual: The Configuration Manual briefly describes the installation of HiPath 1120, HiPath 1150 and HiPath 1190 systems as well as the programming codes for the entire family of sys- tems. It highlights the specific characteristics of each system. • System Telephones Instruction Manual: It is included with the telephone package and describes how to setup and use the tele- phone sets. • Quick Reference Guide for Standard and System Telephones: This guide provides summarized information on how to use the different codes for the features of each system: • Attendant Console Quick Reference Guide: This guide provides summarized information on how to use a system telephone as an Attendant Console. • Service Manual. This manual contains information regarding Siemens distributors and Service Centers where you can request maintenance service and programming assistance as well as purchase products and options for your Communications Systems. • Warranty Certificate: This Certificate defines the terms and conditions of the warranty provided by Siemens. About This User Manual This manual describes the operation and implementation of the HiPath 1100 system fea- tures with the system telephone OpenStage 15 T. It also describes all feature codes and functions provided by your system. Some functions may not be available with your system. The reasons for this are the following: • The function is not configured for your type of line and/or system. Ask your System Ad- ministrator for further information. • Your communications platform does not support the feature. Ask about upgrade capa- bilities for your system.

actual features may not correspond exactly to the descriptions herein and, furthermore, they are subject to changes to the extent that products continue to be developed. The selection of features to be provided is not binding unless explicitly established in the terms of the contract. Trademarks Do not install the system or telephone sets where there may be a risk of explosion. To ensure optimal performance and operation use only original accesso- ries manufactured by Siemens. Never open the system or dismantle any of the telephones. If you have any problems, ask for assistance from your System Administrator. Care of the equipment Avoid putting the system and telephones in contact with coloring liquids or other damag- ing fluids such as tea, coffee, fruit juices or soft drinks. This equipment conforms to the EU Directive 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified en- vironmental management system (ISO 14001). This process ensures the lowest consumption of raw materials and energy as well as the lowest production of industrial waste. For compliance with EU directives, do not discard any batteries, electri- cal or electronic equipment marked with this symbol in common house- hold garbage. Discard this type of waste at a local recycling or waste dis- posal facility.

About This User Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Getting to know your OpenStage phone . . . . . . . . . .9 The user interface of your OpenStage 15 T . . . . . . . . . . . . . . . . . . . . . . 9 OpenStage 15 T rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Caller list key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 System support technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Using the HiPath 1100 Features. . . . . . . . . . . . . . . . .18 Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 System signaling tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Functions used when making calls . . . . . . . . . . . . .20 Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 ...Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 ...Using the speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 ...With the Handset on the hook . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 ...Using Automatic Seizure of an activated external line . . . . . . . . . 21 ...Using a group of external lines . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 ... When a group is busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Switching to speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Switching to Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Seizure of a specific line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Programming speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Phonebook search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Caller Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 External line reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 For Internet access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Urgent call/Callback when busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Warmline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Calling an attendant console (AC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Direct communication call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 LCR Bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 ACS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Timer for outgoing external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Timeout for external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 View timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Using a Temporary MSN to make a call . . . . . . . . . . . . . . . . . . . . . . . . 47 Functions used during calls. . . . . . . . . . . . . . . . . . . .48 Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Three party call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Conference with more than three participants . . . . . . . . . . . . . . . . 52 Parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Common Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Flash on analog trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Retrieving a call on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Account code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Answering a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Individual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Internal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 When there is no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 For Fax/DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Conditional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Disabling call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Message Waiting Indicator (MWI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 MWI for system telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Activating receipt of an Internal MWI . . . . . . . . . . . . . . . . . . . . . . . 74 Accessing a mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Voice mail forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Entry voice mail (EVM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Mailbox greeting configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Personal mailbox activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Checking you personal mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Second attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Call groups (CG). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Hunt groups (HG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Hunt group (HG) and Call group (CG) Login and Logout . . . . . . . . . 82 UCD subscriber groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 UCD group login/logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Available/Unavailable agent for a UCD group. . . . . . . . . . . . . . . . . . 86 UCD agent in Service/Out of Service. . . . . . . . . . . . . . . . . . . . . . . . 87 Show queue size to UCD agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Collect call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Overflow extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Miscellaneous functions . . . . . . . . . . . . . . . . . . . . . .90 Changing the password for the electronic lock . . . . . . . . . . . . . . . . . . . 90 Electronic lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Busy Signal when extension is busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Language/country settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Relay Status Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Acknowledging/deactivating a General alarm . . . . . . . . . . . . . . . . . . . . 97 Disabling a general alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Scheduling Time Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Deleting/Checking a scheduled time reminder . . . . . . . . . . . . . . . . 99 Scheduled time reminder call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Alarm clock/Announcement association . . . . . . . . . . . . . . . . . . . . . . . 100 COS (Class of Service) changeover . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Call waiting signaling tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Feature deactivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Night service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Call forwarding when there is no answer on a digital line . . . . . . . . . . 107 Entrance telephone – door opener . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Activating system programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Fax received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Assigned group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Executive/secretary function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Call charge consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Programming the keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Procedure for programming the keys . . . . . . . . . . . . . . . . . . . . . . 115 Features for programmable keys. . . . . . . . . . . . . . . . . . . . . . . . . . 116 Programming a procedure key. . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Printing key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 End Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Features for programmable keys only on the HiPath 1100 Manager . . . . . . . . . . . . . . . . . . . . . . . . . 120 Storing a phone number in a programmable key. . . . . . . . . . . . . . 121 Date and time settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Admin of extensions names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 PABX Trace log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Special functions for ISDN Lines . . . . . . . . . . . . . .127 Call forwarding on an ISDN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Disabling call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Anonymous Caller ID (Trace) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 CLIR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Using features provided by a carrier over an ISDN network . . . . . . . . 130

Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 System error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 Feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 System telephone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Seizure of an external line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Functions used for making calls . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Functions used during calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Functions used for Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . 144 Miscellaneous functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 UCD subscriber group functions . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Sub-PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Functions for ISDN Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

9 Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 15 T Properties of your OpenStage 15 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Æ page 14. 3 Audio keys are available allowing you to optimally configure the audio features on your telephone Æ page 11. 4 O Mailbox key and N menu key. 5 The keypad is provided for input of phone numbers/codes. 6 You operate the Æ page 11 telephone with the navigation keys. 7 The programmable sensor keyscan be programmed with functionsÆ page 58. Display type LCD, 24 x 2 characters Full-duplex speakerphone function ; Wall mounting ; 7 1 2 5 3 4 6

10 OpenStage 15 T rear panel OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used accord- ing to your needs Æ page 12. You can only attach one OpenStage Key Module 15 to your OpenStage 15 T. To operate an OpenStage Key Module 15, you always require a power supply unit Æ page 2. Handset HiPath Power supply (if necessary) Key Module Country- specific cable

11 Keys Audio keys Caller list key and Menu key Navigation keys These are used to manage most of your phone’s functions and display. Key Function when key is pressed - Set volume lower and contrast brighter Æ page 75. n Turn loudspeaker on/off (with red LED key) Æ page 21. + Set volume louder and contrast darker Æ page 75. Key Function when key is pressed O Open mailbox (with red LED key) Æ page 15. N Open Program/Service menu (with red LED key) Æ page 17. Key Function when key is pressed < Open the idle menu Æ page 14 or browse back in the menu. = Perform action. : Open the idle menu Æ page 14 or browse forward in the menu.

12 Programmable function keys Your OpenStage 15 T has eight illuminated keys to which you can assign functions or numbers. Depending on how they are programmed, you can use the keys as: • Function keys Æ page 58 • Repdial/Direct station selection key Æ page 59 Each key can be programmed with one function. Press the key briefly to activate the programmed function or dial the stored number. Hold the key to open the key programming menu Æ page 58. Your OpenStage is delivered with label strips. Write functions or names in the white fields on the label strips. The status of a function is shown by the LED on the corresponding func- tion key. Meaning of LED displays on function keys Increase the number of programmable function keys by connecting a key module Æ page 10. The configuration of direct station selection keys must be activated by your service personnel. If the required key is not configured by default, please contact your service personnel for programming this function. LED Meaning of function key S Off The function is deactivated. T Flashinga [a] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing in- terval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual. The function is in use. R On The function is activated. Peter Fox Destinations?

13 Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeated- ly. Example: To enter the letter "h", press the number 4 key on the keypad twice. Alphabetic labeling of dial keys is also useful when entering vanity num- bers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376). To enter a digit in an alphanumerical input field, hold down the rele- vant key.

14 Display Your OpenStage 15 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs Æ page 74. Idle mode If there are no calls are being made or settings are not being adjusted, your phone is in idle mode. Example: Idle menu Press the : navigation key in the idle mode Æ page 11, the idle menu then appears. You can call up various functions here. Entries may vary. The idle menu may contain the following entries: • Not answered calls?1 • Incoming calls?[1] • Outgoing calls?[1] • Deact call forwarding?2 • Act. FWD-FIXED?3 • Act. FWD-VAR-ALL-BOTH? • Display callbacks?4 • Direct call pickup? • Program/Service? [1] This appears as an option if entries are available. [2] This appears as an option if fixed or variable call forwarding is activated. [3] This appears as an option if a phone number is saved for fixed call forwarding. [4] This appears as an option if a callback is saved. 220870 HiPath 1190 > Time Date Open the idle menu Own phone number 10:29 WE . . : 05 08.07

15 Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access service messages. Voicemail Press the mailbox key O. If your system is appropriately configured, you can call the voice mailbox directly and immediately play back the stored messages. For further information about how to edit the entries, please see Æ page 72 and Æ page 77.

16 Caller list Calls to your phone and numbers dialed from your phone are recorded chronologically in the caller list, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 10 outgoing calls, and the last 10 incoming calls in chronological order. Each call is assigned a time stamp. The most recent entry in the list that has not yet been re- trieved is displayed first. In the case of calls from the same caller, only the time stamp is updated. Every list that contains at least one entry is automatically offered Æ page 14 in the idle menu Æ page 37. Information is displayed regarding the caller and the time at which the call was placed. Accessing the Caller list: Callers with suppressed numbers cannot be saved in the caller list. For a description of how to edit the caller lists Æ page 37. Time/Date sent? > 33415252 1x Sub menu Caller ID Quantity of calls/attempts Browse by : View station no.? > at: 12:29 Today Time/Date of the call/attempt Sub menu Browse by :

17 Service menu Use the N menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu. System support technician The support technician is the person responsible for programming your HiPath 1100. The support technician has all the necessary tools and infor- mation available in order to carry out his/her job.. Assistance with troubleshooting First contact your system’s support technician. If the problem is not solved, the support technician should call Technical Support. f Program/Service: Menu title Further entries are available Menu option

18 Using the HiPath 1100 Features Considerations The system telephone model used for describing all of the HiPath 1100 features is the OpenStage 15 T. For each usage procedure, please check the model of the system telephone in use. To ad- just device settings, consult the instruction manual. For information on basic functions refer to the Quick Reference Guide for system tele- phones. The information in this document provides only general descriptions of the features. The actual features may not correspond exactly to the descriptions herein and, furthermore, they are subject to changes to the extent that products continue to be developed. The selection of features to be provided is not binding unless explicitly established in the terms of the contract. Numbering plan A Numbering plan assigns extensions, external lines, and groups - as well as other numbers that can be selected with features and programming codes - to execute specific functions. Note: The number of external lines and extensions available depends on the system’s con- figuration. Description HiPath 1120 HiPath 1150 HiPath 1190 External line 801 to 808 801 to 832 801 to 845 Extension, including S0 11 to 30 11 to 60 610 to 645 101 to 240 Groups of external lines 0 or 890 to 899 Call groups (CG) 770 to 779 Hunt groups (HG) 780 to 789 UCD subscriber groups 790 to 799 Carrier 9 EVM – Default internal number 790 EVM – Message ports 7491 and 7492 EVM – Virtual Ports 744 to 747 Fax/DID – Virtual message ports 740 to 743 USB/CAPI line 10 100 Substitution for * and # 75 and 76 (accordingly)

19 System signaling tones During feature configuration, the system uses the following signaling tones: Tone Meaning Internal dialing tone The system is ready to receive and send call information. Signaling tone Connection established. Ring signal is being applied to phone number. Dial tone Network accepted information request and is sending a re- quest for further information. Busy signal It indicates to the caller that the number is busy. It is also used when the destination cannot be accessed (e.g., invalid number). External false signal The line tone heard is not the tone sent by the carrier. Call waiting signaling tone It indicates to the user having a conversation that there is another call ringing. Call waiting tone for door opener It indicates to the user having a conversation that someone is requesting the door opener to open the door. Confirmation tone The procedure was successfully completed and accepted. Rejection tone The procedure is invalid and was not accepted. Override tone It alerts the user having a conversation that the call’s priva- cy was violated (override). Conference tone It indicates that a new participant joined the conversation. Callback confirmation tone It confirms a callback. Alert signal It alerts the called party when the speakerphone Auto-An- swering and Paging features are activated. Special dial tone Indicates that a service is activated (Night Service, elec- tronic lock, Do not disturb, etc.) Auto-answering tone After a Direct communication call is established.

Functions used when making calls 20 Functions used when making calls Making calls Considerations • When authorized, it allows you to call external num- bers1 on a public network. • The HiPath 1100 can also be programmed to require pressing the "Internal" key before an internal number can be dialed. When this is the case, there is no need to enter an external line access code to dial an external number ("Automatic Seizure of an exter- nal line2). Check with your system’s support techni- cian. • Ask your support technician for the required internal numbers, public network access codes as well as information about activated features and available extensions. • Depending on how the HiPath 1100 is programmed (ask the system’s technical support team) it will au- tomatically select the most economical route for making an external call (LCR - Least Cost Routing). When an LCR is not available, the non-default carrier name or "EXPENSIVE CONN" appears on the dis- play, and a warning tone is emitted. ...Using the Handset ^ Lift the handset. j • For an internal call: Enter an extension number (e.g., 11/101). • For an external call: Enter the access code to ac- cess an external line (e.g., 0) and the external num- ber you want to call. w [ Wait for the call to be answered. Start conversation. [1] See the chapter on Important Programming Data - Classes of Ser- vice in the Programming manual. [2] It allows the user to dial an external call directly, without having to dial an external access code (e.g 0). If a continuous dialing tone is heard when the handset is lifted, it means that Automatic Seizure Mode is activated (see Programming an external line - Automatic Seizure of an external line, in the programming manual).

21 Step by step ...Using the speakerphone \ Handset on the hook. n Press this key. j • For an internal call: Enter an extension number (e.g., 11/101). or • For an external call: Enter the access code to ac- cess an external line (e.g., 0) and the external num- ber you want to call. w [ Wait for the call to be answered. Start conversation. ...With the Handset on the hook \ Handset on the hook. j • For an internal call: Enter an extension number (e.g., 11/101). • For an external call: Enter the access code for an external line (e.g., 0) and the external number you want to call. w [ Wait for the call to be answered. Start conversation. ...Using Automatic Seizure of an activated external line • Internal call S Press the "INTERNAL" key. j Enter the extension number (e.g. 11/101). • External calls j Enter the external number you want to call. w [ Wait for the call to be answered. Start conversation.

Functions used when making calls 22 ...Using a group of external lines1 An extension can originate external call or calls to a Master PABX through a group of external lines. j Enter the number of the appropriate group of external lines to access an external line. • 0 or 890 up to 899 = group of external lines; w Wait for a dial tone. j Enter the external number you want to call. w [ Wait for the call to be answered. Start conversation. ... When a group is busy If an overflow group was configured when the system was programmed, the call is made using a second group of external lines. The second group of external lines takes into account the extension’s class of service. Switching to speakerphone Conversation using the handset n and \ Press and hold this key while placing the handset on the hook. Release the key and resume the call. Switching to Handset Speaking with the speakerphone ^ and [ Lift the handset and resume conversation. [1] When operating as a Sub-PABX for external calls or for calling ex- tensions of a Master PABX, select the group of external lines be- fore selecting the second external access code (0...9 or 00...99). Or, select the extension number, as appropriate (see Important Programming Data - Assigning groups of External Lines to Exten- sions in the Programming manual). When a group of external lines is programmed as a Sub-PABX a false dialing tone will not be gen- erated. Overflow group for external calls (see in Programming manual, Ex- ternal line settings- Overflow for a group of external Lines).

23 Step by step Speaker This feature turns the speaker on temporarily to allow other people in the same room to participate in the con- versation. Inform the called party that the speaker is on. Required: Conversation using the handset. To activate n Press this key. The LED comes on To deactivate n Press this key. The LED goes off. Ending a Call \ Replace the handset or n Press this key. The LED goes off. or S Press the "EXIT" key. Seizure of a specific line Seizing a specific line selects that line for generating an external call or a call to another PABX. j Enter the number of the external line (e.g., 801). or S Press the "LINE 801" key, for example, to use the exter- nal line 801. w Wait for a dial tone. j Enter the external number you want to call. w [ Wait for the call to be answered. Start conversation.

Functions used when making calls 24 Speed dialing Frequently used telephone numbers can be stored as abbreviated numbers in two types of phonebooks or speed dialing directories: • System speed dialing1 The system speed dial stores up to 250 numbers (000 to 249). Most frequently used by users HiPath 1100. Numbers stored pbe used fro many extension (if authorized, check with your support technician). • Individual speed dialing The Individual speed dialing can store up to 5 num- bers most frequently dialed by the user. The num- bers are configured by the user and are only pro- grammed in the extension. Using speed dialing Required: Individual speed dialing numbers are stored by the user. System speed dialing numbers are stored by the support technician. N Press this key. Select and confirm. or *7 Enter the code to access speed dialing. j Enter the abbreviated number from the desired speed dialing directory: • 000 to 249 = System speed dial; • *0 to *4 = Individual speed dialing; w [ Wait for the call to be answered. Start conversation. [1] The numbers can also be stored while programming the system and may be accessed from any telephone. See Programming man- ual, the chapter on Main Configurations - speed dialing. To assign names to numbers, use the HiPath 1100 Manager. *7=SPEED DIAL?

25 Step by step Programming speed dialing Programming Individual speed dialing The speed dialing numbers stored in the Individual speed dialing directory are only available for the exten- sion in which they were entered. These numbers can be updated, modified and deleted. Each extension can have up to 5 speed dialing numbers of 20 digits each. N Press this key. Select and confirm. or *92 Enter the code to program a speed-dial number. j Enter the Individual speed dialing abbreviated number: • *0 to *4 = Individual speed dialing or Confirm. Press until you see the abbreviated number you want. If a number has already been stored, the name (if en- tered) or the telephone number associated will be display. Continues in Common procedures Programming the speed dialing directory The speed-dial numbers of the system speed dial are available for all authorized extensions (consult the sup- port technician) and can be updated, changed or up de- leted. Required: Use the first extension equipped with a tele- phone with display to enter administration mode. *9495 Dial the code to enter programming mode. j Enter the electronic lock password (PIN) of the exten- sion (default:0000). Select and confirm. *92=CHANGE SPEED DIAL? NEXT? NEXT NUMBER? SPEED DIAL?

Functions used when making calls 26 Press until you see the abbreviated number you want. If a number is already stored, the name will be indicated (if registered). or Confirm to view the telephone number corresponding to the speed-dial number. Continues in Common procedures. Common procedures The following menus are common in the programming/ administration sequence of the speed dialing directory. Select and confirm. j Enter the external number to be stored in this position in the speed dialing directory. Optional You can also enter a name to be associated to the num- ber. This name will be stored in the speed dialing direc- tory and displayed when the number is dialed. Select and confirm. j Enter the name you want to associate to the number for Caller ID and phonebook searches. The telephone keypad is now available for entering let- ters by repeatedly pressing the key for the letter you want. Entering letters 1x 2 Letter A 2x 2 Letter B 3x 2 Letter C 4x 2 Number 2 1x 3 Letter D, and so on. NEXT? SEE EXTENSION NUMBER? CHANGE? ENTER NAME?

27 Step by step Optional You can insert a pause ("p") between the digits by pressing the Redial key. Confirm. or If you make a mistake: Select and confirm. All information is deleted. or If a name is displayed, you can view the number asso- ciated to it. Select and confirm. or If a number is displayed, you can view the name asso- ciated to it. Select and confirm. or Do not record the number. Select and confirm. or Select and confirm. Example: Press the "2" key three times to enter the letter "C" or press "3" twice to enter the letter "E." • Key "0" = enters a space. • Keys "1" and "#" = delete the last character entered. Each "P" character inserts a 2-second pause (de- fault) in the connection. A longer pause can be in- serted by entering more than one character (for example, for a 4-second pause enter "PP") The first "P# or #" specifies that the next digits for A will only be forwarded if: • Digital line or S0 extension: P# DTMF digits are sent after local carrier identification, when B is not answered. # DTMF digits are sent after B is an- swered. • Analog trunk or analog extension: P# or # - DTMF digits are sent after B is an- swered. Other characters ("#" and/or "*") may be add- ed after "P#". SAVE? REDEFINE? VIEW NUMBER? VIEW NAME? DELETE? EXIT?

Functions used when making calls 28 Phonebook search A phonebook search or and alphanumeric search allows an extension to look up a person’s number by the per- son’s name when making a call. Required: Names were assigned to the speed dialing numbers recorded. ^ Lift the handset. or n Press this key. The LED comes on. Confirm. The first record is displayed. Select and press for viewing additional records. or Select and press for viewing additional records. or j Enter the name you want to select or the first letters of the name using the keypad. The name is searched. The telephone keypad is now available for entering let- ters by repeatedly pressing the key for the letter you want. Entering Letters 1x 2 Letter A 2x 2 Letter B 3x 2 Letter C 4x 2 Number 2 1x 3 Letter D, and so on. DIRECTORY ? SCROLL NEXT? SCROLL PREV? • Key "0" = enters a space. • Key "1" = displays the first record on the speed dialing directory. • Keys "*" and "#"= do not mean anything

29 Step by step If no match is found for the letters entered or if it is not possible to enter letters at the moment, you will hear a short beeping sound. Optional Select and confirm. It deletes the last character that was entered If all characters are deleted, the first speed dialing entry will be displayed again. Optional Select and confirm. All characters that were entered will be deleted, and the first entry of the speed dialing direc- tory will be displayed again. Optional Select and confirm. Optional Select and confirm. The selected record is displayed. Select and confirm. Caller Lists The last calls identified1 by the system and routed to the destination are stored in 3 call lists which can be programmed to memorize only external calls or external and internal calls. A system telephone with a display al- lows you to view and select lists: • 1 = CALLS NOT ANSWERED2 • 2 = CALLS ANSWERED • 3 = CALLS MADE Up to 10 calls can be stored for each caller list. They are stored in the order they were received or made. Each call is stored with a time stamp. The list starts with the most recent call that has not been recalled. If several calls were from the same caller, the list will show the time of the last call and the total number of times the call was received. DELETE CHAR? DELETE LINE? VIEW STATION NO.? VIEW NAME? CALL? [1] Make sure that Caller ID is activated by your carrier. [2] The calls will not be stored if they are for hunt groups (HG) or UCD agents.

Functions used when making calls 30 Consulting the caller list Select and confirm. or #82 Enter the dialing code for looking up caller lists. Select and enter the type of caller list wanted. or or or j Enter the number of the list you want to look up: 1 =Unattended calls 2 =Attended calls 3 =Originated calls Enter to display additional lists. End consultation Select and confirm. or Calls not answered by an MSN/Call group (CG) appear in the list of "Unattended calls" of all the participants of the group. If one of the members of the group returns the call using the "Caller List" feature and the call is completed or any other ex- tension takes the call, the record of this call will be removed from the list of "Unattended Calls" of all the members of the group. If an MSN DID does not attend an external call, it will be stored in the unattended calls list, speci- fying the Name/Number of the call and/or Name/ Number called (MSN). The fields that should ap- pear in the display should be configured using HiPath 1100 Manager. CALLER LIST? 1=UNATTENDED CALLS 2=ANSWERED CALLS 3=ORIGINATED CALLS NEXT? EXIT?

31 Step by step N Press this key. or \ Replace the handset. or n Press this key. The LED goes off. Consultation about time of call and additional caller information Required: The desired record is shown in the caller list during the consultation. Select and confirm. or or or Calling a number from a caller list1 Required: The record wanted is shown in the caller list during the consultation. Select and confirm. w [ Wait for the call to be answered. Start conversation. Exclude the record from the caller list Required: The desired record is shown in the caller list during the consultation. Select and confirm. DATE/TIME? VIEW STATION NO.? VIEW NAME? WHO? [1] If a list is full and a call is made, the last number stored is automat- ically erased from the caller list. CALL? DELETE?

Functions used when making calls 32 External line reservation1 When there is no line available for making an external call, use the line reservation feature. Required: The user tried to access an external line and received a busy signal. Wait 7 s w Wait 7 seconds for the distinctive tone (whether or not reservation is automatic depends on the system set- tings). or Press to confirm. or *58 Enter the code to confirm line reservation. w Wait for a confirmation tone. \ Replace the handset. or n Press this key. The LED goes off. w Wait for callback when an external line becomes avail- able. When a line becomes available... The telephone rings (a distinctive ring). ^ Lift the handset. or n Press this key. The LED comes on. j Enter the external number you want to call. w [ Wait for the call to be answered. Start conversation. [1] The way this feature is accessed depends of the System configu- ration. On HiPath 1100 systems only four external line reservations can be done simultaneously. LINE RESERVATION? <<  >>

33 Step by step For Internet access The line reservation for the Internet access feature al- lows an extension to have exclusive access to a specific external line. The remaining extensions will not be able to use this line while this feature is activated. However, this does not prevent the line from receiving incoming calls as usual. Enter reservation/remove reservation on a line N Press this key. Select and confirm. or or *493 or #493 Enter the code for reserving or removing an external line reservation. j Enter the code for the external line (e.g., 801). The display shows that this feature is activated. or The display shows that this feature is deactivated. MORE FEATURES? f *493=INTERNET? #493=NET ONOFF? INTERNET ON INTERNET OFF

Functions used when making calls 34 Callback1 This makes it possible for a call to be made automatical- ly to an extension or external number (through a digital line) which is temporarily unavailable as soon as it be- comes is available. Required: The destination number is not available. Callback due to no answer/busy Confirm. or *58 Enter the code to confirm the recall. or Wait 7 s w Wait 7 seconds until you hear a distinctive tone (when configured, Recall will be activated automatically). w Wait for a confirmation tone. \ Replace the handset. or n Press this key. The LED goes off. w Wait for the recall. If Callback has been deactivated during configura- tion, do the following to activate it:2: Wait a few seconds until the display shows "CALLBACK ENABLED?" and the busy signal or the call is briefly in- terrupted. \ Replace the handset. or [1] Extension is busy – the system generates a recall as soon as a line is available. Extension is free – the system generates a recall once the caller has returned to the station and made a call. External number is busy - The system generates a recall as soon as the destination number is free. This feature must be activated by the carrier and the system needs to have a S0 module installed. Only one recall can be activated for each extension. A new recall cancels the previous one. CALLBACK? [2] (See Activating Callback/urgent call with timeout, in the program- ming manual) CALLBACK ENABLED?

35 Step by step n Press this key. The LED goes off. w Wait for the recall. Answering a Recall Required: Recall is activated. The telephone rings (a distinctive ring). The display shows "CALLBACK:......" and the number you want to call. ^ Lift the handset. or n Press this key. The LED comes on. w [ Wait for the call to be answered. Start conversation. Recall verification/deactivation Select and confirm. or #58 Enter the code for canceling a recall. Delete record indicated Confirm. End consultation Select and confirm. or n Press this key. The LED goes off. or N Press this key. The LED goes off. Option to deactivate Recall for digital line or ISDN terminal Required: The destination of the recall is connected to an S0 port. (S0 module) The telephone rings in the calling extension. The caller display displays an option to cancel the recall. <<  >> CALLBACK: ......? CALLBACK VERIFY/DEACTIVATE DELETE? EXIT? <<  >> CANCEL CALLBACK?

Functions used when making calls 36 Override1 The Override feature allows the user to override a con- versation. A beep signals that the conversation in progress has been overridden. Required: There is a conversation in progress at the call destination. Select and confirm. or *62 Enter the code to confirm the override. or S Press the "OVERRIDE" key. The called party and the caller hear a warning signal ev- ery two seconds. If the called party is using a system telephone with a display, it will show: "OVERRIDE: (name or telephone number)" and "RELEASE?" [ Start conversation. Silent monitoring2 Silent monitoring allows a user to override a call without sending a beep (for certain countries only). Required: There is a conversation in progress at the call destination. Select and confirm. or *944 Enter the code for Silent monitoring. j Enter the extension (e.g., 11/101). w [ Wait. Start monitoring. [1] The user must have authorization from the system’s support tech- nician in order to use this feature Programming manual, Program- ming an extension - Override). OVERRIDE? (warning) [2] The user must be authorized to use this feature (see Programming manualProgramming an extension - Silent monitoring). Within the system, Silent monitoring has the same restrictions as the Conference and Override features. If the monitoring or the monitored party change status, Silent mon- itoring is canceled. This occurs, for example, when a call is placed on hold. SILENT MONITORING?

37 Step by step Urgent call/Callback when busy1 The Urgent call feature is used when the extension be- ing called is busy. Required: The destination called is busy. Wait a few seconds until the display shows "CALL WAITING" and the busy signal becomes a ring. w Wait for the call to be answered. If the configuration has been changed, do the following to reactivate the Urgent Call feature2 Confirm. or *58 Enter the code to confirm an urgent call. Wait a few seconds until the display shows "CALL WAITING" and the busy signal becomes a ring. w Wait for the call to be answered. [1] An urgent call cannot be made when data protection, consultation or conference features are activated at the extension called. CALL WAITING! [2] (See Activating with a Timeout, in the programming manual). CALLBACK? CALL WAITING!

Functions used when making calls 38 Hotline1 The Hotline feature allows an extension to automatically generate a call to a pre-programmed number in the sys- tem speed dialing as soon as the handset is lifted. ^ Lift the handset. or n Press this key. The LED comes on. w [ Wait for the call to be answered. Start conversation. Warmline2 Warmline is the length of time the extension should wait to call the first number configured as a Hotline. As- suming the timeout is 9 seconds, the call will be made 9 seconds after the handset is lifted. However, if during the 9 second time interval a key is pressed on the phone keypad, the call to the Hotline will be canceled. Each extension can have a different timeout for enabling a Hotline. This timeout may vary from 0 to 9 seconds. ^ Lift the handset. or n Press this key. The LED comes on. w [ Wait for the call to be answered. Start conversation. Calling an attendant console (AC)3 An attendant console can be called at any time for mak- ing a call or simply for consultation. 9 Enter the code for calling the attendant console. w [ Wait for the call to be answered. Start conversation. [1] Extensions configured to use the Hotline feature cannot dial any other internal or external numbers. However, they are able to re- ceive calls as usual (see Programming an extension - Hotline in the Programming manual). [2] Extensions configured to use the Warmline function are able to dial all other internal or external numbers, as well as receive calls as usual (see Programming an extension - Warmline in the Program- ming manual). [3] When no extension is programmed as an attendant and "9" is en- tered, a busy signal is heard.

39 Step by step Direct communication call This features activates sending voice messages to sys- tem telephones using the speakerphone). A message can be sent to an extension or a Call group (CG). When a message is sent, the called party hears a warn- ing signal before the message is played and the display shows the caller’s name and number. Required: Destination number uses a Profiset 3030 or a telephone using the speakerphone. N Press this key. Select and confirm. or *80 Enter the code for direct messaging. j Enter an extension or Call group (CG) (for example: 11/ 101 or 770). [ Record the message. Answer the call ^ Lift the handset. or n Press this key. The LED comes on. [ Start conversation. *80=SPEAKER CALL?

Functions used when making calls 40 Handsfree answerback1 The called extension receives an Alert tone. The call us- ing the speakerphone is established immediately after this tone is received. Required: The destination number has a system tele- phone with a speakerphone. Select and confirm. or or *96 or #96 Enter the code to activate or deactivate answering. LCR2 The LCR (Least Cost Routing) is designed to lower tele- phone communications costs. When LCR is activated, all outgoing calls are routed to provide the least expen- sive connection costs. A table is created listing all times of the day, days of the week, telephone service provid- ers (rules) so that calls can be made when rates are at their lowest. After programming, you can make calls with no need to enter the carrier code since LCR auto- matically uses the carrier that provides the lowest rate at the time the call is being placed. Required: This feature must be configured for the sys- tem by using the HiPath 1100 Manager. ^ Lift the handset. or n Press this key. The LED comes on. j Enter the code to access an external line (e.g, 0). w Wait for an external line dial tone. j Enter the external number you want to call. [1] This feature must be activated by the destination number during programming (see Programming an extension - auto-answering mode, in the Programming manual). Handsfree answerback ON? Handsfree answerback OFF? [2] Settings must be configured on the HiPath 1100 Manager.

41 Step by step w [ Wait for the call to be answered. Start conversation. You can program the HiPath 1100 to send a warning tone if no external line is available for LCR (see Program- ming manual - Main Configurations - Warning Tone when LCR is not available). This will alert the user to the fact that the call is being completed by a standard carri- er and that rates may be higher than usual. To warn the user that a different carrier is completing the call, the system telephone will display the new car- rier or "EXPENSIVE CONNECTION" and a warning tone will sound. LCR Bypass 1 This makes it possible temporarily to deactivate the rules of the LCR for an external call, using the carrier se- lected by the user to make the connection. Required: The LCR feature is available. Select and confirm. or S Press the "LCR BYPASS" key. or *45 Enter the code for "LCR BYPASS". j Enter the desired carrier code and number. [ Start conversation. End LCR Bypass \ Replace the handset. or n Press this key. The LED goes off. (warning) [1] The rules of the LCR will only be ignored for the current call. If a consultation or redialing is made, the rules of the LCR will be ana- lyzed for this new call. This feature may be activated by any extension. LCR BYPASS?

Functions used when making calls 42 ACS1 With ACS (Alternative carrier selection) the system can be set to use a specific carrier regardless of user’s se- lection. This feature is very useful for selecting the car- rier that offers the best rates at the time of call or for setting the system to use one operator only. This is done by properly defining the rules. The first digits of the number selected by the user will be analyzed by the system and if they are part of the Conversion rules, they will be replaced by the numbers predefined in the rule. You can also preset the route/ destination to be used. There is no field available to specify a carrier. The carrier code must be included in the conversion rule. Different conversion rules can be applied to the same number, depending on the time of day and day of the week. It is possible to define a maximum of 100 conver- sion rules. Example: Number dialed: 262 XXXX Conversion Rules: The number that will be selected by the system is 341XXXX using destination 801. If this route/destination is busy, the overflow option will be route/destination 803. You may insert pauses in the Conversion rules (Consult the HiPath 1100 Manager help file). Required: This feature must be configured for the sys- tem by using the HiPath 1100 Manager. ^ Lift the handset. or n Press this key. The LED comes on. [1] ACS does not affect emergency numbers when the user dials di- rectly. When a rule uses the overflow option, it may or may not change the dialing rule. Settings must be configured on the HiPath 1100 Manager. Index Number Selected Alterna- tive alterna- tive Alterna- tive des- tination Overflow destina- tion 01 267 342 0 801 02 262 341 801 803

43 Step by step j Enter the code to access an external line (e.g., 0). w Wait for an external line dial tone. j Enter the external number you want to call. w [ Wait for the call to be answered. Start conversation. Timer for outgoing external calls1 This setting specifies a maximum time for the duration of an outgoing external call for each extension. The time count starts upon connection of a call and will never restart while the call is in progress (e.g., when there is a transfer). Once the specified time expires, the call is automatically disconnected. Required: This feature must have been configured and activated for the extension. j Enter an external number. w [ Wait for the call to be answered. Start conversation. w Timer for the specified time period is initiated. Before a call is disconnected by the timer, a 10-second warning tone is sent to the extension and the message "TIME EXCEEDED" is shown on the display. \ Once the specified time has elapsed the call is discon- nected. When the LCR or ACS is activated, the exten- sions receive a false line tone for external dialing. [1] See Programming an extension – Timer for outgoing external calls, in the programming manual TIME EXCEEDED

Functions used when making calls 44 Timeout for external calls1 The "timeout for external calls" feature defines a time "credit" for an extension to make external calls. In other words, when the total time of the external calls made reaches the time limit set for calls underway, these calls will be interrupted and no further calls may be made un- til more time "credit" is awarded. Required: This feature must have been configured and activated for the extension. j Enter an external number. w [ Wait for the call to be answered. Start conversation. w The time count set for the extension is started. \ The call is disconnected once the specified time has elapsed. [1] See programming manual - Programming the extension - Timeout for external calls. Calls may also be interrupted if the extension has been configured with these features: • ”Timer for outgoing external calls” Æ page 43, the timeout stops counting. • "Billing for an extension" – the call will only be started or can continue if the time and credit limit have not been reached. For simultaneous calls, call times will be counted separately. If the call ends before a cycle is complete, the time will be counted as if the call had completed a 5-second cycle.

45 Step by step View timeout This allows you to view the time elapsed and the time remaining for making external calls. Required: This feature must have been configured and activated for the extension. N Press this key. Select and confirm. or #65 Enter the code for "view timeout". or S Press the "TIMEOUT" key. Shows the time elapsed for 5 seconds. Shows the time remaining for 5 seconds. The system shows the date and hour again. DISA1 DISA (Direct Inward System Access) is a feature that al- lows you to make an external call from an external tele- phone (as if it were an extension) through your system. In addition, the following features can be activated or deactivated: • ”Internal” Æ page 65 • ”Feature deactivation” Æ page 103 • ”Conference” Æ page 51 #65 = Show time? HH:MM:SS HH:MM:SS 06:30 SEC 03.OUT 05 27 HiPath 1100 [1] The HiPath 1100 allows only one DISA call at a time. When there is a DISA call in progress, a second call to a DISA external line or one with a DISA answering mode is treated as a regular call. The DISA line is available for another call as soon as the phone is placed back on the hook. When there is a DISA call in progress, a second call to a DISA external line or one with a DISA answering mode is treated as a regular call. If a call is received over an external line configured as a Fax/DID and DISA, the call is answered by the Fax/DID if this facility is available. You can program an external analog DISA line to be activated for certain time periods (see External DISA Line, in the programming manual). TAPI only monitors physical ports. To operate correctly, a DISA fea- ture must use special ports, and those cannot be monitored. If a physical port is used when the DISA feature is activated, the TAPI will be able to monitor it.

Functions used when making calls 46 • ”Night service” Æ page 106 • ”Suffix dialing” Æ page 58 • ”Entrance telephone – door opener” Æ page 108 • ”Electronic lock” Æ page 91 • ”Speed dialing” Æ page 24 (system and individual) • ”Relay” Æ page 96 • ”Do not disturb” Æ page 70 Required: The telephone must be an MF telephone that is not part of the system, that is, an extension. ^ Lift the handset. j Call the HiPath 1100 by entering a DISA MSN number (see MSN DISA in the programming manual or the HiPath 1100 Manager) previously provided by a support technician). w Wait for a continuous tone. j Enter the extension number for the user with a DISA permission (see DISA permission Programming manu- al, in the programming manual). j Enter the current 5-digit password for the electronic lock (default is: 00000). w Wait for a continuous tone. j Enter the feature code (e.g., *97, Do not disturb). or j Enter the external number you want to call. [ Start conversation.

47 Step by step Using a Temporary MSN to make a call This feature allows you to use a temporary MSN from your own directory to make an external call. Or use the "”Programming the keys” Æ page 115" feature to as- sign a key to an MSN for monitoring incoming and out- going calls. Required: You must know which selection option was configured (see Programming manual Assigning a tem- porary MSN) for accessing the MSN: • Enter the slot (001 ...140) for the MSN number or • Enter the MSN number Example User is at his/her office (3416496): N Press this key. Select and confirm. or *41 Enter the code for the temporary MSN. or S Press the "TEMP MSN" key. j Enter the slot (e.g., 001) or the MSN Number (e.g., 3415565) you want to sent to the destination. j Enter the code to access an external line (e.g., 0). j Enter the external number you want to call. w [ Wait for the call to be answered. Start conversation. At this time, the called destination receives the Caller ID information displaying the number 3415565, even though the call has been originated from number 3416496. Slot MSN 001 3415565 - Home 002 3416496 - Office MORE FEATURES? f *41=TEMP MSN?

Functions used during calls 48 Functions used during calls Consultation1 The Consultation feature allows the extension to make a consultation to a third party when a call is in progress. At the same time, it prevents the first caller from listen- ing to the conversation. Required: A call must be in progress. Confirm. or S Press the "CONSULT" key j Enter the extension number (e.g. 11/101) or dial the ac- cess code for an external line (e.g., 0) then the external number. w [ Wait for the call to be answered. Start a consultation. To return to the first call... Confirm. or w \ Wait for the consulted party to replace the handset. If the consultation extension is busy or does not an- swer, or if you want to return to the first call before answering... Confirm. or *0 Enter the code to return to the first call. w [ Wait to return. Proceed with the conversation. [1] When the handset is replaced during a consultation, the first call is transferred to the extension that was consulted. CONSULT? QUIT AND RET? RETURN TO HELD CALL?

49 Step by step Transfer1 The Transfer feature allows an extension to transfer a call (incoming or outgoing) to another extension or to an external number. Required: A call must be in progress. Select and confirm. j Enter the extension or external number. Optional ([) Let the caller know that there is a second call. Confirm. or \ Replace the handset. or n Press this key. The LED goes off. From external-to-external over an analog trunk2 When there is an external call in progress, an extension can make a consultation to another external number and transfer the call, as described above. Once the call is transferred and answered at the desti- nation, a disconnect timer is activated (default is 5 min- utes). A 20-second warning tone is sent to both parties before the call is disconnected. In order to continue the call without disconnecting, the destination number must enter a code (MF, default "00") to restart the time- out., The call disconnect timeout and the code to reset it are configurable. Please ask your system’s support technician for further information. [1] If a transfer’s destination extension does not answer, the call is re- turned to the calling extension. An external-to-external transfer can only be made when at least one of the calls is an outgoing call. A call cannot be transferred to an entrance telephone, neither can an entrance telephone transfer a call. A call can only be transferred to a busy extension if "Transfer when Extension is Busy" feature is activated (see programming manual - Programming an extension - Transfer when Extension is Busy). In addition, this can only be carried out within the limitations specific for "Urgent Call/Callback when Busy". TRANSFER? TRANSFER? [2] A call is terminated under three conditions: • Disconnect timeout after and external-to-external transfer (Code 183); • When a busy signal is detected; • Type of answering signal (Code 158) detected.

Functions used during calls 50 If the consultation extension is busy or does not an- swer, or if you want to return to the first call before answering... Confirm. or *0 Enter the code to return to the first call. w [ Wait to return. Proceed with the conversation. Toggle The toggle feature makes it possible to switch conver- sations between two calls. Required: A consultation is in progress. Select and confirm. or N Press this key. *2 Enter the code to switch between two calls. or S Press the "TOGGLE" key. w [ Wait to return. Proceed with the conversation. RETURN TO HELD CALL? TOGGLE?

51 Step by step Conference1 The conference feature allows a third party to partici- pate in a conversation when a call is in progress. Three party call Required: A call must be in progress. Select and confirm. or Select and confirm. j Enter the extension (e.g., 11/101) or dial the access code for an external line (e.g., 0) then the number to be included in the conference. w Wait for the call to be answered. [ Inform the person about the conference. Select and confirm. or N Press this key. *3 Enter the code to add the participant. or S Press the "Conference" key w Wait. [ Start the conference. [1] The extension must be activated for conferencing. After the conference, a new ticket is generated that provides infor- mation on the conference. An entrance telephone cannot be part of a conference. Consult? Start Conference? Conference?

Functions used during calls 52 Conference with more than three participants Required: A three-way conference must be in progress. In a conference with more than three participants the extension that began the conference (master exten- sion) may administrate up to 5 new participants (slave extensions). • Adding a participant; • Removing a participant; • Leave the conference; • End a conference; Considerations: • If the master replaces the telephone on the hook or an error occurs during the consultation, a callback is begun for the conference. • When an external call is received, the master can temporarily leave the conference, answer the call and add that new participant to the conference. If it is a slave extension, it can answer the call with the telephone menu, but it will then be disconnected from the conference. • The maximum number of conference calls (includ- ing override and silent monitoring) is two, as one ex- tension cannot take part in both at the same time. • In the HiPath 1190 there is an upper limit of 16 lines configured with the CLIP DTMF option that causes limitations in the conference feature depending on the number of lines being used by the CLIP DTMF at any given time. This is caused by the fact that both the CLIP DTMF and the Conference use com- mon resources in the system. So, for example: – In a system with 16 CLIP DTMF lines there can be 2 conferences with 3 participants; – In a system with 8 CLIP DTMF lines there can be 1 conference with 8 participants or 2 conferences with 4 participants; – In a system with no CLIP DTMF lines there can be 2 conferences with 8 participants. To free additional ports for use with the Conference feature without depending on the use of the CLIP DTMF, this function should be disabled for certain lines. (see Manager or Programming Manual*, Ana- log Identification - CLIP).

53 Step by step Adding a participant Required: A conference with more than three speakers activated and the extension as master. The display shows the number of participants. Select and confirm. j Enter the extension (e.g., 12/102) or dial the access code for an external line (e.g., 0) then the number to be included in the conference. w Wait for the call to be answered. [ Inform the person about the conference. Select and confirm. or N Press this key. *3 Enter the code to add the participant. or S Press the "Conference" key w Wait. [ Start the conference. Considerations: • During consultation status, the master extension will temporarily be left out of the conference. If one of the slaves disconnects from a conference with only 2 slaves, the conference will be ended and the other will be placed on hold. • When the master makes more than one consulta- tion, the Toggle feature will switch between the last two calls on hold. • A new participant may only be added if there is only one slave on hold. If more than one participant is on hold, the master should disconnect them until only one is left, and then add the new participant. • The TAPI interface only supports 3 participants in a conference, therefore it is not possible to add a fourth member if at least one of the participants is being monitored by the TAPI Conf.:n participants Add participant? Conference?

Functions used during calls 54 Removing a participant The master extension can remove a slave extension at any time, while keeping the other participants in the conversation. Required: A conference activated and the extension as master. The display shows the number of participants. Select and confirm. Select the participant to remove and confirm. Select and confirm to remove the participant. To return to the main menu Select and confirm to return to the menu main. Leave the conference When you leave the conference, a new master exten- sion will be designated automatically. Required: A conference activated and the extension as master. The display shows the number of participants. Select and confirm to leave the conference. or n Press this key. The LED goes off. or \ Put the phone back on the hook. Considerations: • S0 telephones and external telephones cannot be designated as master. If the conference does not have an extension that can be master, the confer- ence will be ended. Except when only two external lines are in conversation and the external-to-external transfer feature is activated. Conf.:n participants View conf parties? Next? Remove participant? Exit the list? Conf.:n participants Leave Conference?

55 Step by step • If external call timer is activated and the master ex- tension leaves the conference, the timer stays acti- vated. When the time is up, the external lines will be disconnected but the other members of the confer- ence will keep talking. End a conference The master extension can end the conference, discon- necting all the participants. Required: A conference activated and the extension as master. The display shows the number of participants. N Press this key. Select and confirm. Select and confirm. or Select and confirm. or S Press the "End Conf." key. Conf.:n participants MORE FEATURES? f #3=End conference? End Conference?

Functions used during calls 56 Parking1 The Parking feature can place up to 10 internal or exter- nal calls on hold and answer these at any extension. Required: A call must be in progress. N Press this key. Select and confirm. or N Press this key. *56 Enter the code for Parking a call. or S Press the "PARK" key. 0 ... 9 Select a Parking slot (e.g., 0). \ Replace the handset. or n Press this key. The LED goes off. Recovering a parked call N Press this key. Select and confirm. or #56 Enter the code to retrieve the call. or S Press the "PARK" key. 0 ... 9 Select a Parking slot (e.g., 0). [ Start conversation. [1] If the slot selected is busy, a rejection tone is heard. If the call is not recovered from Parking, it will return to the exten- sion that put it there after a certain time. *56=Parking? #56=RTRV Parking?

57 Step by step Common Hold1 Common Hold allows external calls to be placed on hold using a programmable key (”Programming the keys” Æ page 115) configured with this option or using the display menu and retrieved from any extension that has a "Seizure of a specific line" key configured with the same external line or using the respective feature code. The information that there is an external call parked on a certain line can be viewed using the LED indicator of the key programmed with the "Seizure of a specific line" feature that will blink slowly in the extensions activated. Required: An external call must be in progress. Select and confirm. or S Press the "GEN. Parking" key. \ Replace the handset. or n Press this key. The LED goes off. Recovering a parked external call N Press this key. Select and confirm. Select and confirm. or *63 Enter the code to retrieve the call. j Enter the number of the external line where the call is parked (for example: 801). or T Press the flashing "LINE 801" key, for example, for re- covering a parked call. [ Start conversation. [1] If the slot selected is busy, a rejection tone is heard. If the call is not recovered from Parking, it will return to the exten- sion that put it there after a certain time. GENERAL Parking? MORE FEATURES? f *63=RTRV LINE?

Functions used during calls 58 Suffix dialing1 Suffix dialing allows an extension to send information or MF commands during a call (e.g: for telebanking). Required: The call is in progress and the system ac- cessed is ready to receive the information/codes. j Enter the information requested by the answering ser- vice. w Wait for confirmation of the data. \ When the consultation is completed, replace the hand- set. or n Press this key. The LED goes off. Flash on analog trunk The flash on external line feature allows the caller to send a flash signal when making an external call (e.g.: master PABX commands). Required: An external call must be in progress. N Press this key. Select and confirm. or *51 Enter the code for sending a flash signal over the exter- nal line. or S Press the "FLASH" key. [ Proceed according to the instructions provided by the system accessed . [1] This feature differentiates the numbers entered from system ser- vice numbers. MORE FEATURES? f *51=FLASH?

59 Step by step Retrieving a call on hold This allows a call waiting for a consultation to be recov- ered when the destination party of the consultation is busy or does not answer. Once the call is resumed, the destination is disconnect- ed. Required: A consultation was made and the destina- tion is busy or does not answer. Select and confirm. or *0 Enter the code to return to the first call. w [ Wait to return. Proceed with the conversation. Account code1 External calls can be assigned Account codes which provide more control over telephone costs. This infor- mation may be presented on the billing ticket. An Ac- count code is specified by a sequence of up to 10 ran- dom digits (0...9). For example, the number of a lawsuit. In system telephones, this feature is selected before or during a call, using the menu, a Account code or a pro- grammable key, according to the switch. Consult the support technician for further information. Required: Account codes must already be defined and the system’s support technician must have defined the mode in which the feature works. External outgoing calls N Press this key. Select and confirm. or *60 Dial the code to enter with the Account code. or RETURN TO HELD CALL? [1] This information may or may not appear on the billing ticket (see Programming manual - call detail report - Ticket Account code). You do not require a Account code to dial emergency numbers. When a ”External line reservation” Æ page 32 is made, the Ac- count code will be stored to be used automatically later when the "reserve" calls back. *60=Account code?

Functions used during calls 60 S Press the "Account code" key. j Enter the Account code (a sequence of up to 10 digits from 0 to 9). # If the Account code has not been configured using Hi- Path 1100 Manager or the option to validate the Account code is deactivated, this key closes the sequence of digits if the code has fewer than 10 digits. If the Account code has been configured using HiPath 1100 Manager and the option to validate the Account code is activated, this key should not be used. j Enter the code to access an external line (e.g., 0) and the external number you want to call. w [ Wait for the call to be answered. Start conversation. Incoming external calls (optional) Required: During the conversation. N Press this key. Select and confirm. or S Press the "Account code" key. j Enter the Account code (a sequence of up to 10 digits from 0 to 9). # If the Account code has not been configured using Hi- Path 1100 Manager or the option to validate the Account code is deactivated, this key closes the sequence of digits if the code has fewer than 10 digits. If the Account code has been configured using HiPath 1100 Manager and the option to validate the Account code is activated, this key should not be used. [ Proceed with the conversation. *60=Account code?

61 Step by step It is also possible to configure the system so that it is either mandatory or optional to enter a Ac- count code at the start of the call. This setting can be made using HiPath 1100 Manager (see Account codes - A31003-K1160-B810-*-*) or pro- gramming code (see Programming Manual, A31003-K1160-B804-*-*, Account code type). The Account code can be configured in advance using HiPath 1100 Manager (see Account codes - A31003-K1160-B810-*-*). If it has been config- ured and the option to validate the Account code is selected, only the configured codes will be ac- cepted. If an invalid Account code is typed in, a negative tone will sound or a message will be displayed.

Functions used when receiving calls 62 Functions used when receiving calls Answering calls Extensions receive different ringing signals and tones depending on the type of call being received and the specified country setting. For example, some types of ringing signals are: • When receiving an internal call or callback, the tele- phone rings twice (two short beeps) at 4-second in- tervals. • When receiving an external call, the telephone rings once (single beep) at 4-second intervals • When receiving an entrance telephone call, the tele- phone rings three times (triple beeps) at 4-second intervals. • When receiving a second call, a short tone (beep) is heard at 6-second intervals. • When receiving an alarm clock call, the telephone rings twice (a long and a short beep) at 4-second in- tervals). The display shows the caller’s number, if Caller ID has not been blocked by the caller. On the HiPath 1100, if you record a name associated to the number, the name will also be displayed (if so configured by your system’s support technician). ...Using the Handset The extension rings. The display shows the Caller ID in- formation. ^ Lift the handset. ...Using the speakerphone The extension rings. The display shows the caller ID in- formation. n Press this key. The LED comes on <<  >> <<  >>

63 Step by step Answering a call on hold If there is an intermittent signal in the background when a conversation is in progress, it means there is a second or an urgent call being made to that extension. Required: A call must be in progress. Select and confirm. or N Press this key. *55 Enter the code for answering a call. or S Press the "CALL WAITING" key. or Select and confirm. or *2 Enter the code to switch between two calls. w [ Wait for the call to be answered. Start conversation. w The first call is put on hold. Switching between calls (Æ page 50).... Select and confirm. or N Press this key. *2 Enter the code to switch between two calls. or S Press the "TOGGLE" key. w [ Wait to return. Proceed with the conversation. CALL WAITING TOGGLE? TOGGLE?

Functions used when receiving calls 64 Pickup Group1 The group pickup feature allows any group extension to answer a call that rings at a different extension belong- ing to the same group (Ask your system’s support tech- nician). Required: The extension rings briefly. The display shows: "CALL GROUP PICKUP.". Confirm. or N Press this key. *57 Enter the code for picking up a group call. or S Press the "PICKUP- GROUP" key. w [ Wait. Start conversation. Individual The individual pickup feature allows a system extension to answer a call that rings in a different known extension number. Required: A known extension is ringing. N Press this key. Select and confirm. or N Press this key. *59 Enter the code for individual pickup. or S Press the "INDIV. PICKUP" key. [1] An external call takes precedence over an internal call. In the event of a recall, only the extension of the group that activat- ed the feature can answer it. For further information about the group pickup feature, see Programming an extension - Pickup groups, on the Programming manual. GROUP PICKUP? PICKUP INDIVIDUAL?

65 Step by step j Enter the extension number (e.g. 11/101). w [ Wait. Start conversation. Call forwarding1 This allows a call to be forwarded up to two times2 to another extension or call group, or even for a configured external number. Internal Internal call forwarding reroutes calls made to an exten- sion to another specified extension or to a group asso- ciated to a voice mail server, Call group (CG) or Fax/DID. Select and confirm. or *11 Enter the code for call forwarding. j Enter the number for the: 1. Extension you want to call (e.g., 11/101). 2. UCD subscriber group for voice mail (e.g., 790). 3. Call group (e.g 770) Confirm. [1] When a UCD agent activates call forwarding, the agent is automat- ically logged out of the group. When the agent is logged into the group, call forwarding is deactivated. When a UCD agent activates call forward no answer, the agent’s status becomes unavailable. When the status is available, call forwarding is deactivated. Disabling call forwarding does not affect the UCD agent status. [2] Cascaded forwarding is possible up to the third destination, i.e., destination 1 has call forwarding to destination 2 and destina- tion 2 has call forwarding to destination 3. Any call to destination 1 will be forwarded to destination 3. If destination 3 has call for- warding, this will not be made (see Programming Manual - A31003-K1160-B804-*-*, Cascaded call forwarding). ENABLE CALL FORARDING? SAVE?

Functions used when receiving calls 66 External1 The external call forwarding feature allows calls made to a specific extension to be forwarded to an external number. Select and confirm. or *11 Enter the code for call forwarding. j Enter the number for accessing an external line: 1. For example, 0; 2. A group of external lines (e.g., 890). w Wait for a dial tone. j Enter the number you want to call. Confirm. When there is no answer2 The call forward no answer feature allows rerouting a call made to a specific extension to another extension, a voice mail subscriber group or an external number, af- ter a specified timeout that can be pre-programmed or if busy. N Press this key. Select and confirm. or *14 Enter the code for internal call forwarding. [1] Call forwarding on an analog line times out after 5 minutes of con- versation. Call forwarding does not take place when the external destination number is busy. When a call is forwarded by the inter- nal entrance telephone, it is disconnected after 1 minute of conver- sation. ENABLE CALL FORWARDING? SAVE? [2] The call rings at the destination extension until the preset timeout expires (see Programming manual, Programming an extension - call forward no answer) or is forwarded immediately if busy. MORE FEATURES? f *14=FORW. NO REPLY ON?

67 Step by step j Enter the number for the: 1. Extension you want to call (e.g., 11/101). 2. UCD Subscriber group for voice mail (e.g., 790). 3. Call group (e.g: 770) 4. Access to an external line (e.g., 0) and the external destination number. Confirm. If call forwarding is activated, "CF-NR TO ..." will appear for a certain time in the display after you have switched off. For Fax/DID1 When a Fax/DID module is installed, calls can be for- warded to auto-answering mode. j Enter the desired type of call forwarding: 1. *11 - direct call forwarding 2. *14 - call forward no answer j Enter the call forwarding destination number. 1. 740 - FAX Call forward to FAX is indicated on the display. 2. 741 - attendant (direct dialing to exten- sion) Call forward to DID is indicated on the display. 3. 742 - Fax/DID Call forward to DID/FAX is indicated on the display. 4. 743 - Message Call forward to greeting is indicated on the display. Confirm. SAVE? CF-NR TO:..... [1] For further information about the Fax/DID module, see Fax/DID Auto-answering mode in the Programming manual. CALL FOR: ANNOUNC. FAX CALL FOR: ANNOUNC. DID CALL FOR: FAX/DDIA CALL CALL FOR: ANNOUNCEMENT SAVE?

Functions used when receiving calls 68 Conditional1 Incoming calls can be forwarded to a specified destina- tion list, as configured in a TAPI-type application such as a Windows TAPI browser. The settings of the previous list or unconditional call forwarding will be replaced with the new list settings. The following information is required for configuring a list: • Incoming caller ID • Day of the week and time • Type of call (internal or external) When more than one number has been specified for in- coming calls to an extension, the call forwarding priority will be: 1. Checks to see if the Caller ID for the incoming call matches the number programmed for the extension 2. Checks to ensure that the type of call (internal or ex- ternal) has been configured 3. Checks the time settings. Required: The extension has permission for conditional call forwarding and the system is connected to a PC run- ning a TAPI application. 1. Conditional call forwarding rules and conditions for a specified extension can be defined by using a Win- dows TAPI application 2. Apply the settings to the extension desired. 3. from this moment on, the extension will be forward- ed. The display shows that this feature is activated. [1] The system allows up to 50 call forwarding numbers (see Program- ming manual, programming an extension - conditional forwarding limited by extension and external CFW). Conditional call forwarding has priority over an unconditional call forwarding. Conditional call forwarding is not available for S0 extensions. This feature is available when using a CTI (Com- puter Telephony Integration) interface. CFC. ON.

69 Step by step Disabling call forwarding This feature allows an extension to resume answering incoming calls. Internal/External N Press this key. Select and confirm. or #11 Enter the code to deactivate call forwarding. Conditional N Press this key. Select and confirm. or #0 Enter the code to deactivate the features. When there is no answer When calls are not answered after a specified time, they will no longer be forwarded to another extension, voice mail subscriber group or external number. N Press this key. Select and confirm. or #14 Enter the code to deactivate call forwarding. MORE FEATURES? f #11=FORWARDING OFF? #0=RESET SERVICES? MORE FEATURES? f #14=FORWARDING OFF?

Functions used when receiving calls 70 Do not disturb1 The Do not disturb feature prevents internal and exter- nal calls from being directed to an extension while al- lowing it to continue making and calls. When the hand- set is lifted there is a distinctive dial tone to remind the user that the feature is activated. N Press this key. Select and confirm. or or *97 or #97 Enter the code to deactivate Do not disturb. The display shows that this feature is activated. or The display shows that this feature is deactivated. [1] The extension activated with the Do not disturb feature is not warned about an urgent incoming call or a recall request. More- over, it cannot be used as a destination for call forwarding. The at- tendant console or overflow extension cannot activate this feature. When an extension configured as a door opener activates this fea- ture, only calls originating from the door opening device will ring. MORE FEATURES? f *97=DND ON? *97=DND OFF? DND ON DND OFF

71 Step by step Voice mail1 Voice mail is an information tool designed to facilitate communications within and outside of organizations. It is similar to electronic mailing, faxing, etc. The charac- teristic feature of voice mail is that communications are carried out by means of voice. More specifically, the main advantage of voice mail is that it allows the user to be accessible at any time, answering and receiving calls while maintaining other personal and direct communi- cations. Users can retrieve messages: • From their own telephones • Using an external or an internal telephone. The voice mail server may be Internal or External. An internal voice mail server refers to a server owned by the company itself while an external voice mail server refers to a facility outsourced to a local carrier. Internal Server An internal voice mail server works with a UCD sub- scriber group that is configured during the program- ming process. This is known as a VMIe group Interface. The configuration of a UCD subscriber group for the VMIe group Interface must fulfill these requirements: • It must not be programmed as a DID for an external line • It must not be configured for Overflow. • The agent’s auto-notes time interval must be set to at least 5 seconds. • Queue size must be set at the maximum allowed (default) External Server A voice mail server outsourced to a local carrier works for specified extensions grouped as a "External MWI group" during the System configuration. When there is a message in the mailbox, the extensions that belong to this group receive a MWI (Message Waiting Indicator) from the external voice mail server. [1] This feature is only available when the HiPath 1100 is connected to a voice mail server. This can be an organization’s own internal serv- er or it can be part of the services provided by a local carrier. Voice mail Servers provide a wide range of features. We recommend reading the Instruction Manual to familiarize yourself with the ser- vices provided and how to use them correctly.

Functions used when receiving calls 72 Message Waiting Indicator (MWI)1 The Message Waiting Indicator (MWI) is used in the Hi- Path 1100 to help manage voice mail Æ page 77. With this feature when a mailbox (internal or external) re- ceives a new message, a signal or tone indicates that there is a message waiting. This indication is provided in the following manner: • By means of a key programmed as a MWI, in the case of system telephones. • By means of an icon shown on the display, in the case of system telephones or standard telephones with Caller ID (CLIP-FSK); The signal indication is activated when the first mes- sage is received in the mailbox. The indication is deacti- vated automatically by the voice mail server. MWI for system telephones2 When there is a message in the user’s mailbox, the key configured will blink as an indication. Programming a key as a MWI for the Internal Server A programmable telephone key is assigned as an indi- cator for a new message in the mailbox by using an in- ternal voice mail server. N Press this key. Select and confirm. or *91 Enter the programming code a key. S Select a programmable key. Confirm. [1] When using an internal voice mail server, extensions must be pro- grammed in the subscriber group to which voice mail was as- signed (see Programming an extension - UCD subscriber group in the programming manual). When using an external voice mail server (contracted with a local carrier), the extensions assigned to voice mail must be pro- grammed and the service must be activated in the external MWI group (see Programming an extension - External MWI group in the programming manual). [2] For system telephones without a display, the signaling must be programmed using the HiPath 1100 System Manager application. *91= PROG. FEATURE KEY? CHANGE KEY?

73 Step by step Select and confirm. Confirm. or Select and confirm. Programming a key as a MWI for the external server1 A programmable telephone key is assigned as an indi- cator for a new message in the mailbox by using an ex- ternal voice mail server. N Press this key. Select and confirm. or *91 Enter the programming code a key. S Select a programmable key. Confirm. Select and confirm. Confirm. or Select and confirm. MAILBOX? SAVE? ANOTHER KEY? [1] When this key is pressed, the message "XTRN WAIT MSG" will ap- pear on the system telephone display. *91= PROG KEY? CHANGE KEY? EXT. WAITING MSG? SAVE? ANOTHER KEY?

Functions used when receiving calls 74 Activating receipt of an Internal MWI1 When a subscriber group is programmed as a VMIe group interface, it becomes a voice mail subscriber group that can be activated for signaling the moment a new message is waiting (see programming an exten- sion - VMIe group interface in the programming manu- al). This is the only group with permission to deactivate the internal MWI. N Press this key. Select and confirm. or or N Press this key. *68 or #68 Enter the code to activate or deactivate internal MWI. The display shows that this feature is activated. or The display shows that this feature is deactivated. j Enter the extension number assigned to the mailbox (e.g., 12/102). [1] When all mailboxes of the internal voice mail system are busy, the call is forwarded to the UCD subscriber group queue assigned to voice mail. Remember: It is not possible to transfer calls to the voice mail sys- tem. MORE FEATURES? f *68=MAILBOX ON? *68=MAILBOX OFF? MAILBOX ON MAILBOX OFF

75 Step by step Accessing a mailbox To access your mailbox, call the direct access number (Voice mail subscriber group) and follow the voice mail system prompts. You can also do the following: • Record/Change a greeting announcement to be played when there is a call. • Listen to the messages left in your mailbox by call- ers. ^ Lift the handset. or n Press this key. The LED comes on. or S Select the "MESSAGE" key. or R j Enter the direct access code (Voice mail subscriber group) for the voice mail system (e.g., 790). w [ Wait for the voice mail to answer the call. Proceed with what you want to do by following the in- structions given by the voice mail server. Voice mail forwarding With this feature, calls that are received at a specified extension can be forwarded to a voice mail server (Æ page 65).

Functions used when receiving calls 76 Leaving a message Most callers access the called party mailbox when the called party is not at the usual workstation (Voice mail forwarding). On such occasions, the caller hears a greet- ing announcement and can leave a message at the mail- box. Example: The HiPath 1100 receives a call from a user who is not at the company at that particular moment. The user’s extension is programmed to use the voice mail feature and forward the call to your mailbox. The HiPath 1100 answers the call and connects the mailbox to the voice mail of the user who is not available to answer it. The caller will hear a greeting announcement and will then be able to leave a message in the mailbox.

77 Step by step Entry voice mail (EVM) The HiPath 1100 can be equipped with an integrated voice recording capability for "Entry voice mail". The support technician can configure up to 24 standard mailboxes, 2 of which are for forwarding (message for day/night service). Two parallel actions are allowed for call transfer and auto-answering (2 message ports). If the system’s support technician has authorized the user to configure the mailboxes, then s/he may config- ure her/his own mailbox. A personal voice mailbox answers the user’s calls, plays a personal recorded greeting (or a default greet- ing) and allows the user to record his/her own message. mailboxes allow callers not only to record a message or greeting but also to access them directly or via another mailbox. Example: – The caller hears a message or music while waiting for an answer. Example: "Hello. All our attendants are busy at the moment. Please hold the line". – The caller may leave a message after the greeting. Example: “The person you are calling is not avail- able at the moment". Please leave your message after the tone. When a call to an extension is forwarded to an EVM mailbox (call forward no answer or busy) a message is played, explaining why the call is be- ing forwarded. These messages are played before the greeting message and cannot be overwritten. Messages: • Call forwarding - busy after Call forwarding no answer: "User’s connection is busy at the mo- ment". • Call forward no answer: "The user you are calling is not answering."

Functions used when receiving calls 78 Mailbox greeting configuration If the support technician has not already configured your personal voice mailbox. Required: Voice mailbox configuration has been autho- rized by the system’s support technician. 790 Enter the code for "Entry voice mail" (default = 790) j Enter the password for the mailbox (default = 1234). w [ Wait for the voice mail to answer the call. Follow voice mail prompts to make your selections. Personal mailbox activation In order for the calls to be answered by voice mail, you must first configure call forwarding Æ page 65 to 790 (=Entry voice mail) on your telephone. When the DISA feature Æ page 45 is activated, calls made to your phone number can be forwarded to your Entry voice mail. It is recommended that you change the pass- word after accessing your mailbox for the first time. Only numbers are allowed (0-9). Do not use "1234" or "0000" . If you forget your password, please inform your support technician so that the default setting can be reset. EVM does not prompt for a mailbox number when the personal mailbox and an external line mailbox use the same password. For example, When a user accesses an EVM mailbox with the same password used for a different line mailbox - of which the user is a member - the mailbox be- ing accessed is considered as a personal mail- box. The user must change his/her personal or exter- nal line mailbox password in order to access the external line mailbox to which he/she belongs.

79 Step by step Checking you personal mailbox Messages stored in your mailbox are indicated on your telephone as follows: • An audible tone is heard when you lift the handset. • The Caller list key blinks. • The number of messages stored is shown on the display. For example, "3 new messages". O Select the illuminated key. or 790 Enter the code for "Entry voice mail" (default = 790) or Select and confirm. j Enter your personal mailbox password (default = 1234). w [ Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. In another internal extension 790 Enter the code for "Entry voice mail" (default = 790) j Enter your personal mailbox password (default = 1234). j Enter your mailbox number (the same as your internal extension number). w [ Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. In an external telephone j Connect to your HiPath 1100. Enter the MSN designated to your EVM by the system’s support technician (check with the support technician). or If call forwarding to Entry voice mail is activated: The number of messages shown on the display is the total number for all messages contained in the personal and all other mailboxes for the lines the user is a member. CALL MAILBOX?

Functions used when receiving calls 80 j + * Enter your external number (MSN) and press the Aster- isk (*) key during the message playback. j Enter your personal mailbox password (default = 1234). j Enter your mailbox number (the same as your internal extension number). w [ Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. Second attendant1 When a second attendant is configured, it receives calls forwarded by the first attendant (an extension or group) to the second attendant (an extension or group). This occurs when the first attendant is not available or does not answer the call within a specified period of time. If your HiPath 1100 is configured "...Using Auto- matic Seizure of an activated external line" (con- sult the system’s support technician), press the Flash key before selecting your mailbox. In DEC telephones, use "Suffix dialing" (MF) Æ page 58. [1] A second attendant may also be a Fax/DID Refer to the programming manual: Programming an extension - second attendant for MSN, and Programming an external line - Timeout for a second attendant to answer a call on an analog trunk.

81 Step by step Groups1 A group consists of extensions linked by type or prox- imity. Its goal is to prevent calls from going unanswered when an extension is busy or absent. Call groups (CG) When a call to a Call group (CG) is received, it rings at all the extensions for that group. The first user (tele- phone) to answer the call initiates conversation with the caller. The other telephones stop ringing when the call is answered. Calling a Call group (CG) j Enter the Call group number. • 770 to 779 = Call group (CG); w [ Wait for the call to be answered. Start conversation. Hunt groups (HG) 2 The Hunt group (HG) feature allows you to configure ex- tension groups which are then assigned for answering calls directed to a specific number (up to 10 Hunt groups, from 780 to 789). When a group receives an incoming call, the call rings at one extension at a time. If an internal or external call is not answered after a specified timeout, it rings at the next extension, and so on, until it is answered by an available extension. The selection of an extension where unanswered calls should ring is made in two dif- ferent ways: linear or round-robin. • A linear search always starts from the first extension in the group. • A round-robin search starts after the last extension selected. [1] See Programming an extension - groups, in the Programming man- ual. [2] See Programming an extension - Hunt groups (HG) - Search mode for Hunt groups, in the programming manual).

Functions used when receiving calls 82 Calling a Hunt group (HG) j Enter the Hunt group number. • 780 to 789 = Hunt groups (HG); w [ Wait for the call to be answered. Start conversation. Hunt group (HG) and Call group (CG) Login and Logout1 Hunt group (HG) and Call group (CG) login and logout al- low an extension to join or exit one or more of its groups at any time. Group login/logout Select and confirm. or or *85 or #85 Enter your group login (ON) or logout (OFF) code. or S Press the "GP LOGON/GP LOGOFF" key. or R If the extension belongs to more than one group Select and confirm. or or *85 or #85 Enter your group login (ON) or logout (OFF) code. or [1]Each member or non-member of the group is also accessible through her/his extension number. JOIN GROUP? LEAVE GROUP? JOIN GROUP? LEAVE GROUP?

83 Step by step S Press the "GP LOGON/GP LOGOFF" key. or R If an X appears next to the group number (e.g., 770) it means that a ringing signal for this group is activated. If a name has been stored for this group, it will be dis- played (if configured by the system’s support techni- cian). or If an X does not appear, it means that the ringing signal is deactivated. or j Enter the Call group number. • 770 to 779 = Call group (CG); or j Enter the Hunt group number. • 780 to 789 = Hunt groups (HG); Confirm. The next number in the group will be dis- played. or Select and confirm. The ringing signal for the group displayed is activated. or Select and confirm. The ringing signal for the displayed group is deactivated. or Select and confirm. The ringing signal for all groups is deactivated. or # Enter the code for "LEAVE ALL GROUPS". 770 X (Name) 770 (Name) NEXT? JOIN GROUP? LEAVE GROUP? #=LEAVE ALL GROUPS?

Functions used when receiving calls 84 or Select and confirm. The ringing signal for all groups is activated again. or * Enter the code for "REJOIN ALL GROUPS". UCD subscriber groups1 Each UCD (Uniform Call Distribution) subscriber group is formed by a maximum of 32 extensions. These exten- sions are assigned to answer calls destined to a specific number that identifies the group. The users of these extensions are called agents. Calling a UCD group j Enter the UCD group number. • 790 to 799 = UCD group; w [ Wait for the call to be answered. Start conversation. UCD group login/logout2 Allows an agent, at any time, to enter a group to which he/she belongs. Group login/logout Select and confirm. or #=REJOIN ALL GROUPS? [1] Internal or external calls to a UCD subscriber group are routed to the extension that has been free the longest. Calls made to a spe- cific extension do not affect the way calls are distributed. Login/Logout, available/unavailable, and processing later activity is recorded for statistical purposes only. For more details see Pro- gramming manualProgramming an extension - UCD subscriber group in the. UCD subscriber groups are used for voice mail functions. [2] Once an agent is connected (logged in) to a group, the agent will be automatically disconnected (logged out) from the previous group. When a UCD agent activates call forwarding, the agent is automat- ically logged out of the group. When the agent is logged into the group, call forwarding is deactivated. When a UCD agent activates call forward no answer, the agent’s status becomes unavailable. When the status is available, call forwarding is deactivated. Disabling call forwarding does not affect the UCD agent status. GP LOGON?

85 Step by step or *401 Enter the code to login or logout of the UCD group. or #401 Enter the code to login or logout of the UCD group. or S Press the "UCD GROUP LOGON/LOGOFF" key. or R If the extension belongs to more than one group Select and confirm. or or *401 Enter the code to login or logout of the UCD group. or #401 Enter the code to login or logout of the UCD group. or S Press the "UCD GP LOGON/LOGOFF" key. or R If an X appears next to the group number (e.g., 790) it means that the ringing signal for this group is activated. If a name has been stored for this group, it will be dis- played (if configured by the system’s support techni- cian). or If an X does not appear, it means that the ringing signal is deactivated. GP LOGOFF? GP LOGON? GP LOGOFF? 790 X (Name) 790 (Name)

Functions used when receiving calls 86 or j Enter the UCD group number. • 790 to 799 = UCD group; Confirm. The next number in the group will be dis- played. or Select and confirm. The ringing signal for the group displayed is activated. or Select and confirm. The ringing signal for the displayed group is deactivated. or Select and confirm. The ringing signal for all groups is activated/deactivated. Available/Unavailable agent for a UCD group Activates an agent to start receiving calls within a group or to stay away from the group, for example, in the event of a meeting. Available/Unavailable agent Select and confirm. or or *402 Enter the code to become available in the UCD group. or #402 Enter the code to become available or unavailable in the UCD group. or R Press the illuminated "UCD GP AVAIL/UNAV" key. or S NEXT? GP LOGON? GP LOGOFF? UCDGRP. ON/OFF? AVAILABLE? NOT AVAILABLE?

87 Step by step The display indicates that the agent is available. or The display indicates that the agent is unavailable. UCD agent in Service/Out of Service This allows an agent to resume receiving calls in a group once he/she is available again. Or it prevents an agent from receiving calls within a group when he/she is busy with a request, such as a customer’s inquiry. Agent In Service/Out of Service Select and confirm. or or *403 Enter the code to make the extension part of the ser- vice. or #403 Enter the code to remove the extension from the ser- vice. or R Press the illuminated "IN SERVICE/OUT OF SERVICE" key. or S The display indicates on that the agent is in service. AVAILABLE NOT AVAILABLE The message will only be shown if the extension is on the hook. IN SERVICE? OUT OF SERVICE? IN SERVICE The message will only be shown if the extension is on the hook.

Functions used when receiving calls 88 Show queue size to UCD agent This shows the number of calls in the hold queue of the UCD agent for 5 seconds on the left of the first line of the display. Required: The extension should be logged in to the UCD group. N Press this key. Select and confirm. or *405 Enter the code to show calls in the queue. or R If the LED is lit, press the "Show queue" key. The number of calls in the hold queue is shown. Collect call barring When this feature is activated, the system automatically rejects all incoming collect calls over a digital line. Calls received over an analog line are rejected only at the mo- ment they are answered. Types of collect call barring: • Collect call barring by extension (see Programming an extension - collect call barring by extension, in the programming manual) • Collect call barring for a UCD subscriber group The system bypasses collect call barring for mem- bers and non-members of the UCD group. This means that collect call barring is only acknowl- edged. (see Programming an extension - collect call barring for a UCD subscriber group, in the programming manual) • Collect call barring for Fax/DID Call barring will not work for calls transferred to a Fax/DID. (see Fax/DID - collect call barring for Fax/DID, in the programming manual) MORE FEATURES? f *405=SHOW QUEUE? Calls in the queue:(X)

89 Step by step Overflow extension1 An overflow extension only receives calls when the ex- tension that was called is not available, that is, when it is busy, there is no answer, or the number called does not exist. Examples: • The extension called is activated for room monitor- ing (Babyphone) • The extension that was programmed as the first at- tendant is currently assigned as internal entrance telephone • no first attendant has been configured for the exten- sion Another way to access an Overflow extension is by di- aling its internal number. [1] The overflow extension cannot be configured or used for Fax (see Programming an extension - overflow extension, in the program- ming manual).

Miscellaneous functions 90 Miscellaneous functions Changing the password for the elec- tronic lock This is a security feature that protects against unautho- rized use by setting a personal password. N Press this key. Select and confirm. or *93 Enter the code to change the password. j Enter the current 5-digit password for the electronic lock (default is 00000). j Enter a new password. j Confirm the new password. *93=CHANGE PASSWORD? If you forget your password, contact your sys- tem’s support technician to reset the default password "00000".

Electronic lock1 The electronic lock allows the user to prevent unautho- rized persons from making calls from that particular ex- tension. When an extension is configured for using a special class of service (see Main Configurations – special class of service for blocked extensions, in the Programming manual) it will allow specific functions. For instance, when an electronic lock is activated for an extension au- thorized for international calls, that extension will only allow local calls (seeTechnical Support). Select and confirm. or or *66 or #66 Enter the code to deactivate the electronic lock. j Enter your 5-digit password (the default is: 00000). The display shows that this feature is activated. or The display shows that this feature is deactivated. [1] It will be possible to make external calls using the Speed Dial phonebook or an authorized password for that specific extension. When an extension is blocked, a distinctive dial tone is heard when the handset is lifted. CHANGEOVER ON? CHANGEOVER OFF? TELEPHONE LOCKED TELEPHONE UNLOCKED

Miscellaneous functions 92 Music on hold This feature plays pre-programmed music during the time an external call is on hold (see General program- ming - music on hold in the programming manual). The music can be heard, for instance, through a system telephone speaker, as background music. Select and confirm. or or *9410 Enter the code to activate music on hold. or #9410 Enter the code to deactivate music on hold. The display shows that this feature is activated. or The display shows that this feature is deactivated. Busy Signal when extension is busy This features allows all telephones in the "busy signal" group to automatically switch to a busy signal when a member of the group has a call in progress (see pro- gramming a digital trunk - busy signal, in the program- ming manual). External calls do not ring (on digital lines the caller hears a busy signal). This is useful when there is only one person of the group available and this person does not want to inter- rupt the conversation in progress. N Press this key. Select and confirm. or MOH ON? MOH OFF? PLAYING SYSTEM MUSIC SYSTEM MUSIC STOPPED MORE FEATURES? f *9411=BUSY BY BUSY ON? #9411=BBB OFF ?

or *9411 Enter the code to activate busy signaling. or . #9411 Enter the code to deactivate busy signaling. The display shows that this feature is activated. or The display shows that this feature is deactivated. BUSY BY BUSY ON BUSY BY BUSY OFF

Miscellaneous functions 94 Language/country settings This allows you to configure the system specifically ac- cording to the country. Language and currency settings for the telephone dis- play can also be configured. Required: The extension has permission to use this feature. N Press this key. Select and confirm. or *9412 Enter the code to select a country. j Enter the country code (8 digits). The code is stored and the system is restarted. MORE FEATURES? f *9412=SET COUNTRY CODE? Country Code Brazil 14463075 Chile 30259680 Portugal 37496521 Vietnam 48220818 Thailand 50692539 Ukraine 50889647 Mexico 51911111 Pakistan 51951328 Greece 52632505 IM French 52633110 Venezuela 56589679 South Africa 58049590 Russia 64243015 Canada 67831496 Singapore 74857265

Peru 75051002 Malaysia 76010255 IM English 85315585 Spain 96149549 China 98245912 China2 98245924 IM Spanish 98256348 India 98274553 Argentina 99195953 Philippines 99251479 Turkey 53951509 Latvia 23730903 Lithuania 54369901 Italy 70129594 Australia 99168546 United Kingdom 54721445 France 68141859 Korea1 99251480 Germany 45109382 Netherlands 49545821 Belgium 25279542 Austria 48376691 Czech Republic 98385917 [1] The numbering plan changes as follows: a) Access to the group of external lines (Æ page 22) is done with digit "9" instead of "0"; b) Calling an operator terminal (Æ page 38) is done with digit "0" in- stead of "9"; c) group call pickup (Æ page 64) is done with sequence "*0" in- stead of "*57"; d) Recovery of a parked call (Æ page 59) is done with sequence "*57" instead of "*0"; Country Code

Miscellaneous functions 96 Relay1 The relay on the HiPath 1120 music module is used to con- trol all peripheral equipment, such as the door opener, etc. N Press this key. Select and confirm. or or *90 or #90 Enter the code to activate or deactivate the relay. If a Fax/DID feature was configured... The relay can be controlled by a remote MF telephone Required: The remote telephone must have a conver- sation in progress with the system’s programming ex- tension. N Press this key. Select and confirm. or or *90 or #90 Enter the code to activate or deactivate the relay. j Enter the system password at the remote telephone (the default is: 31994). [1] Activate (contacts closed) or Deactivate (contacts open) the relay immediately or after a specified time (see Programming manual, Relay and Sensors in HiPath 1120). *90= CONTROL RELAY ON? *90= CONTROL RELAY OFF? *90= CONTROL RELAY ON? *90= CONTROL RELAY OFF?

Relay Status Check This feature allows you to check whether the relay is ON or OFF. Required: System telephone with a display. N Press this key. Select and confirm. or *9414 Enter the code for checking the status of the relay. Acknowledging/deactivating a General alarm If the support technician configured the alarm feature for your extension, it will ring whenever there is an alarm condition on the HiPath 1100. Answer the call to acknowledge that the alarm was de- tected. If the alarm call is not acknowledged, a new at- tempt at a call will be made (as programmed) and the extension will ring again. Required: The display shows "CALL: RLA CHK..."and your telephone will ring three times (three short beeps) at 4-second intervals. ^ Lift the handset. or n Press this key. The LED comes on. \ Replace the handset. or n Press this key. The LED goes off. MORE FEATURES? f *9414=RELAY STATUS?

Miscellaneous functions 98 Disabling a general alarm If an alarm system has been activated, in addition to the alarm signal, it can be deactivated. #9414 Enter the code to deactivate a general alarm. j Enter the access code (default is 31994). Alarm clock The Alarm clock allows you to program an extension to send the user a reminder at a specific time, at fixed time intervals or cyclically. To use this feature you must specify and store the time when the reminders alerts should be sent. Time alerts can be set for: • Daily reminders • Daily except weekends • A reminder after a specified period of time • A reminder for a specific date Scheduling Time Reminders N Press this key. Select and confirm. or *46 Enter the code to set the alarm clock. Select and press to confirm the type of scheduled time reminder you want. or or or or 1 or 2 or 3 or 4 Enter an option. *46=TIMED REMINDER ON? 1= DAILY? 2=DAILY EXC. WEEKENDS 3=AFTER TIMEOUT? 4=SPECIFIC DAY?

For type 4 timed reminder only j Enter the day, month, hour, minutes (e.g., 05080830 for August 5, 8:30 a.m.). Confirm. or If you make a mistake: Select and confirm. All digits that were entered are de- leted and the display returns to the Time Reminder op- tions. j Enter the hour in a 4-digit format. For example, 0905 for 9:05 a.m. or 1430 for 2:30 p.m. Confirm. or If you make a mistake: Select and confirm. All digits that were entered are de- leted and the display returns to the Time Reminder op- tions. Deleting/Checking a scheduled time reminder N Press this key. Select and confirm. or #46 Enter the code to dletee a timed reminder. Confirm. or Select and confirm. Scheduled time reminder call Required: A time reminder was scheduled. The telephone rings. The scheduled time is displayed. ^ \ Lift the handset. or n Press this key. SAVE? PREVIOUS? SAVE? PREVIOUS? #46=TIMED REMINDER OFF? DELETE? EXIT? REMINDER?

Miscellaneous functions 100 Alarm clock/Announcement association The alarm clock/announcement association allows you to associate an announcement to the scheduled time reminder feature. The second announcement of the voice mail will be used to be played at the answering of a timer reminder call. N Press this key. *260 Enter the code. j Enter the extension number for which the announce- ment has to be associated (e.g., 11/101).