Adaptec Snap Server 700i Series Service Manual

1 Snap Server 700i Series Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Upgrading to a Second Power Supply Module Caution There are static-sensitive electronics inside the unit. Before you handle any parts, make sure you are working at a static-controlled workstation and that you are properly grounded. Shutting Down the Server Caution Shut down the server before you make any repairs. Improper shutdown may lead to physical harm or loss of data. 1 To start the shutdown process, push the power button on the front of the server. The system LED blinks 3 times per second and the green power LED remains lit until the shutdown process is complete. Do not disconnect the AC power cord while the power LED remains lit. 2 After the power LED is off, disconnect the AC power cord and all other cables from the back of the server. 3 The server is heavy. With the help of another person, remove the server from the rack to a clean surface with ample room to the front and rear. See the FRU procedure Installing the Snap Server in a Rack for instructions on removing the server from the rack. Removing the Top Cover 1 To release the cover, first remove the Phillips screw on the right side of the server (see illustration). Power

Snap Server 700i Series 2 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. 2 With both thumbs, press the buttons on the top of the cover, then slide the cover off of the rear of the server and set it aside. Installing a Second Power Supply Module 1 The electrical connectors for a second power supply are protected by a piece of metal. Take a screwdriver or other tool and break off the plastic covering (see illustration). Also remove the vented cover on the rear of the unit, covering the opening for the second power supply. 2 Install the second power supply by resting the body of the module in one hand while holding the handle with the other and inserting the module. Slide it firmly Vented cover

3 Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Snap Server 700i Series Upgrading to a Second Power Supply Module into place, making sure it is seated all the way into the chassis. The latch will click in to indicate when it is locked. 3 You can now replace the top cover. Lower the cover onto the server, pushing it forward from the rear of the server until it is firmly seated, and replace the screw on the right side of the server. 4 Fold the handle down against the module. Restoring Power to the Server 1 If you removed the server from the rack, replace it now with the help of another person. 2 Reattach all cables to the rear of the server. 3 Press the power button on the front of the server.

1 Snap Server 700i Series Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Replacing a Power Supply Module Caution There are static-sensitive electronics inside the unit. Before you handle any parts, make sure you are working at a static-controlled workstation and that you are properly grounded. Shutting Down the Server Caution Shut down the server before you make any repairs. Improper shutdown may lead to physical harm or loss of data. Note If your server has dual power supplies, you do not need to shut down the server. 1 To start the shutdown process, push the power button on the front of the server. The system LED blinks 3 times per second and the green power LED remains lit until the shutdown process is complete. Do not disconnect the AC power cord while the power LED remains lit. 2 After the power LED is off, disconnect the AC power cord and all other cables from the back of the server. 3 The server is heavy. With the help of another person, remove the server from the rack to a clean surface with ample room to the front and rear. See the FRU procedure Installing the Snap Server in a Rack for instructions on removing the server from the rack. Removing a Failed Power Supply Module 1 From the rear of the server, observe the LED on the power supply module. On a failed module, the LED will be amber, blinking green, or off. 2 Remove the power cord from the failed module. Note If you have a dual power supply, the system may sound an alarm when the power cord from the failed module is removed. Removing the power supply will stop the alarm. Power

Snap Server 700i Series 2 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. 3 To release the module, pull the handle up, push the red latch to the right, and then pull the handle towards you. 4 Grasp the handle and pull the module out of the chassis, catching the body of the module in the other hand, and set it aside. Inserting a Replacement Power Supply Module 1 Resting the body of the module in one hand while holding the handle with the other, insert the module and slide firmly into place. Make sure it is seated all the way into the chassis. 2 The latch will lock the module into place. Fold the handle down against the module. 3 Insert the power cord and connect to a power source. The LED should be solid green. Note If you have a dual power supply and do not immediately insert the power cord and connect it to a power source, an alarm will sound until you do. Release latch

1 Snap Server 700i Series Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Replacing a PCI Card Caution There are static-sensitive electronics inside the unit. Before you handle any parts, make sure you are working at a static-controlled workstation and that you are properly grounded. Two PCI cards can be replaced in the Snap Server 700i Series: • SAS HBA • Ethernet NIC Shutting Down the Server Caution Shut down the server before you make any repairs. Improper shutdown may lead to physical harm or loss of data. 1 To start the shutdown process, push the power button on the front of the server. The system LED blinks 3 times per second and the green power LED remains lit until the shutdown process is complete. Do not disconnect the AC power cord while the power LED remains lit. 2 After the power LED is off, disconnect the AC power cord and all other cables from the back of the server. 3 The server is heavy. With the help of another person, remove the server from the rack to a clean surface with ample room to the front and rear. See the FRU procedure Installing the Snap Server in a Rack for instructions on removing the server from the rack. Power

Snap Server 700i Series 2 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Removing the Top Cover 1 To release the cover, first remove the Phillips screw on the right side of the server (see illustration). 2 With both thumbs, press the buttons on the top of the cover, then slide the cover off of the rear of the server and set it aside.

3 Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Snap Server 700i Series Replacing a PCI Card Releasing the PCI Riser Two thumbscrews hold the expansion cage in place, one on the rear of the chassis and the other on the motherboard (see illustration). Loosen the thumbscrews (you may need to use a screwdriver). Replacing a SAS HBA 1 Carefully lift the riser but do not pull the SAS cable attached to the SAS card. Invert the cage to expose the SAS connector on the card. Squeeze the buttons on either side of the SAS cable connector and remove the cable. 2 Unscrew the bracket, grasp the old card firmly, and pull it out of the PCI slot. 3 Insert the new card, snap it in place, and screw in the PCI card bracket. Thumbscrews

Snap Server 700i Series 4 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. 4 Connect the SAS cable to the card. 5 Replace the expansion cage in the chassis and tighten the two thumbscrews. Replacing an Ethernet Card 1 Once you have removed the expansion cage from the chassis, insert the NIC into the appropriate PCI slot, snap it in place, and screw in the PCI card bracket. 2 Replace the expansion cage in the chassis and tighten the two thumbscrews. Replacing the Top Cover Be sure to replace the top cover. Do not operate the server if the cover is not in place. 1 Lower the top cover onto the server. 2 From the rear of the server, push the cover forward until it is firmly seated. 3 Replace the screw on the right side of the server. Restoring Power to the Server 1 If you removed the server from the rack, replace it now with the help of another person. 2 Reattach all cables to the rear of the server. 3 Push the power button on the front of the server to boot up the server. NIC PCI slot

1 Snap Server 700i Series Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Replacing the Front Bezel Removing the Front Bezel 1 Press the latches, one on each side of the front bezel. 2 Still holding the latches in the release position, pull the bezel away from the chassis. Replacing the Front Bezel 1 Position the new bezel so the tabs line up to slide under the top edge of the cover. Make sure the LED/LCD connector on the bezel matches up with the connector on the chassis. 2 Press firmly to attach the bezel. A muted click indicates the latches are locked.

1 Snap Server 700i Series Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Replacing a Fan Module Caution There are static-sensitive electronics inside the unit. Before you handle any parts, make sure you are working at a static-controlled workstation and that you are properly grounded. Shutting Down the Server Caution Shut down the server before you make any repairs. Improper shutdown may lead to physical harm or loss of data. 1 To start the shutdown process, push the power button on the front of the server. The system LED blinks 3 times per second and the green power LED remains lit until the shutdown process is complete. Do not disconnect the AC power cord while the power LED remains lit. 2 After the power LED is off, disconnect the AC power cord and all other cables from the back of the server. 3 The server is heavy. With the help of another person, remove the server from the rack to a clean surface with ample room to the front and rear. See the FRU procedure Installing the Snap Server in a Rack for instructions on removing the server from the rack. Removing the Top Cover 1 To release the cover, first remove the Phillips screw on the right side of the server (see illustration). Power

Snap Server 700i Series 2 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. 2 With both thumbs, press the buttons on the top of the cover, then slide the cover off of the rear of the server and set it aside. Removing a Failed Fan Module The Snap Server 700i has two types of fans: Chassis fans (Fan 1 and Fan 5) and CPU fans (Fan 2 and Fan 3). 1 Determine which fan has failed. a Launch Adaptec Storage Manager. b In the Enterprise view, click the server with the fan problem, then right-click the Enclosure Management Device to the right of the disk icons. c In the Properties window that opens, click the Status tab. You will see a list of all the fans with a yellow or red exclamation point next to the problem fan. Click server Right-click device

3 Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Snap Server 700i Series Replacing a Fan Module 2 To remove a failed fan module, unplug the cable and lift the module out of the unit. Note Needlenose pliers may be required to remove the cable on Fan 1. 3 Set the module aside. Cable Fan 5 Fan 3 Fan 2 Fan 1

Snap Server 700i Series 4 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Installing a Fan Module 1 Plug the cable into its connector, and insert the module into place. 2 Make sure that the rubber cushion rings on the front of the fan are properly seated in the enclosure. Note You may need a pair of needle-nose pliers to connect the cable on Fan 1. Replacing the Top Cover Be sure to replace the top cover. Do not operate the server if the top cover is not in place. 1 Lower the top cover onto the server. 2 From the rear of the server, push the cover forward until it is firmly seated. 3 Replace the screw on the right side of the server. Restoring Power to the Server 1 If you removed the server from the rack, replace it now with the help of another person. 2 Reattach all cables to the rear of the server. 3 Press the power button on the front of the server. Cushion rings

1 Snap Server 700i Series Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Replacing a Disk Drive Two LEDs per disk drive appear on the front bezel of the server, indicating disk status and activity. If a disk drive fails, the status light for the failed drive glows amber. Back Up the System Contents Before replacing the failed disk drive, perform a backup of your system’s contents using your standard backup application. Status LED Activity LED Status Light Activity Light Condition of Disk Drive Solid green Off Disk drive installed properly but is not active Solid green Blinking green Disk drive installed properly and is active Solid amber Off Disk drive installed but not working correctly Off Off No disk drive installed

Snap Server 700i Series 2 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Remove the Front Bezel 1 Press the latches, one on each side of the front bezel. 2 Still holding the latches in the release position, pull the bezel away from the chassis. Hot Swap (Remove and Replace) the Failed Disk Drive 1 Check the LEDs on the disk drive carrier to verify that you are physically removing the failed drive. The middle LED of the failed drive should be glowing amber.

3 Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Snap Server 700i Series Replacing a Disk Drive 2 On the closed handle of the failed disk drive, press the latch in. The handle releases. 3 Remove the failed disk drive by pulling its handle until the drive is out of the chassis. 4 Release the latch on the new disk drive and open its handle. The handle must be open for you to insert the disk drive all the way into its bay. Note In these instructions, a new disk drive is one that has never been installed in a Snap Server before. 5 Insert the new disk drive into the empty drive bay, pushing it all the way forward until the handle begins to swing closed, then close the handle to completely seat the drive to its connection.

Snap Server 700i Series 4 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Replace the Front Bezel 1 Position the bezel so the tabs line up to slide under the top edge of the cover. Make sure that the LED/LCD connector on the bezel matches up with the connector on the chassis. 2 Press firmly to reattach the bezel. You should hear a muted click when the latches lock. Configure the Replacement Disk Drive If the Pool was Protected by a Hot Spare If the pool was protected by a hot spare, the hot spare is automatically incorporated into the pool and takes over for the failed drive. Use your replacement drive to create a new hot spare: 1 In the Enterprise View, select the iSCSI Storage Appliance associated with the hot spare. 2 In the Physical Devices View, select the hot spare. 3 In the Actions menu, select Delete hot-spare drive, then select the pool with the hot spare you want to delete. 4 Designate the new hot spare. If the Pool was not Protected by a Hot Spare When the failed drive is replaced, the new disk drive will automatically be detected and the pool will begin rebuilding.

1 Snap Server 700i Series Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Replacing DIMMs Caution There are static-sensitive electronics inside the unit. Before you handle any parts, make sure you are working at a static-controlled workstation and that you are properly grounded. Guidelines for Replacing DIMMs Before replacing or upgrading your RAM, consider the following guidelines: • Use only DIMMs supplied by Adaptec — Adaptec strongly recommends that you use only DIMMs qualified and supplied by us. Qualified means that Adaptec technicians have tested and verified that the component operates properly with the Snap Server. Caution Failure to use qualified DIMMs supplied by Adaptec may seriously impact data availability, could potentially lead to data loss and corruption, and will void your warranty. • Install DIMMs in the proper order — Make sure you install the DIMMs in the proper DIMM slots and in the proper order. The DIMM slots are labeled on the motherboard as shown below. Install the DIMMs in the following order: Shutting Down the Server Caution Shut down the server before you make any repairs. Improper shutdown may lead to physical harm or loss of data. 1 To start the shutdown process, push the power button on the front of the server. The system LED blinks 3 times per second and the green power LED remains lit until the shutdown process is complete. Do not disconnect the AC power cord while the power LED remains lit. 2 After the power LED is off, disconnect the AC power cord and all other cables from the back of the server. Labels (left to right) DIMMA-2A DIMMA-2B DIMMA-1A DIMMA-1B Order n/a n/a 1 2 Power

2 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. 3 The server is heavy. With the help of another person, remove the server from the rack to a clean surface with ample room to the front and rear. See the FRU procedure Installing the Snap Server in a Rack for instructions on removing the server from the rack. Removing the Top Cover 1 To release the cover, first remove the Phillips screw on the right side of the server (see illustration). 2 With both thumbs, press the buttons on the top of the cover, then slide the cover off of the rear of the server and set it aside.

3 Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Snap Server 700i Series Replacing DIMMs Replacing a DIMM 1 Remove the Caution label covering the DIMM(s). As stated on the label, only replace the DIMM with another DIMM supplied by Adaptec. 2 Remove the DIMM. To release the DIMM from its slot, press the white latches on both sides of the module down and outward. Grasping the edges of the module, lift it out of its slot and set it aside. 3 Insert the new module into the same slot. Grasping only the edges of the module, insert it into the same slot, avoiding contact with metal surfaces on the module. 4 Push the module in until the latches mostly engage. Then secure the latches to close the final gap. Remove DIMM Latch Latch Front of Server

4 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Adding a DIMM to Upgrade Memory on a Snap Server 720i Note Before adding the DIMM, review the information in “Guidelines for Replacing DIMMs” on page 1. The DIMM slots are labeled. Add the upgrade DIMM in the following order (as viewed from the front of the server): Replacing the Top Cover Be sure to replace the top cover. Do not operate the server if the top cover is not in place. 1 Lower the top cover onto the server. 2 From the rear of the server, push the cover forward until it is firmly seated. 3 Replace the screw on the right side of the server. Restoring Power to the Server 1 If you removed the server from the rack, replace it now with the help of another person. 2 Reattach all cables to the rear of the server. 3 Press the power button on the front of the server. Labels (left to right) DIMMA-2A DIMMA-2B DIMMA-1A DIMMA-1B Slot Order n/a n/a 1 2

1 Snap Server 700i Series Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Installing the Snap Server in a Rack Note The Snap Server 700i Series can only be mounted in a four-post, 32-inch depth, EIA-compliant rack. A two-post telco-style rack or a rack less than 32-inches in depth will not support the server. The Snap Server ships with two slide rail assemblies consisting of inner rails to attach to the chassis, outer rails to attach to the rack, and a packet of screws for mounting the rails to the chassis and to the rack. The rails are not universal. They are stamped Left and Right and must be mounted correctly. You will need a Phillips screwdriver to mount the rails and a second person to help position the Snap Server into the rack. Attach the Sliders to the Chassis 1 Facing the rear of the chassis, take the left-branded inner slider and position it on the left side toward the rear of the chassis. The tongues on the chassis should fit through the rectangular holes on the rail, and the release mechanism should be facing out. 2 Slide the rail forward, and continue to slide until you can feel that it’s attached securely. 3 Fasten with the rail attachment Phillips screw. 4 Repeat Steps 1 through 3 for the right-branded inner slider.

Snap Server 700i Series 2 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Attach the Slide Rail Assemblies to the Rack 1 Assemble the outer slide rail assemblies by: (a) fitting the longer rail piece on top of the shorter rail piece, and (b) pulling outward until the two pieces lock. 2 Position one of the rail assemblies in the rack (making sure you place the right- branded rail on the right side of the rack). 1 2 2

3 Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Snap Server 700i Series Installing the Snap Server in a Rack 3 Align the front holes with the front holes in the rack and screw a rail screw into the bottom hole. Note The rack holes are not evenly spaced. Be sure to align the rail so that the rail holes match up with the rack holes. 4 Align the holes on the rear of the rack with the rail holes, and screw rail screws into the top and bottom holes. 5 Repeat Steps 2 through 4 for the opposite side rail.

Snap Server 700i Series 4 Field Service Documentation Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Mount the Chassis in the Rack 1 Align the inner sliders (attached to the chassis) with the front ends of the slide rail assemblies (attached to the rack) and slide the server into the rack. 2 Line up the holes on the inner sliders with the holes on the rack/outer rails, and secure the chassis with the remaining screws.

5 Copyright © 2007, Adaptec, Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Adaptec or any of its subsidiaries. Snap Server 700i Series Removing the Snap Server from a Rack Removing the Snap Server from a Rack Once the Snap Server is installed in the rack, it locks into place. To remove the server, perform the following steps: 1 Unscrew the screws securing the server on the front and rear of the rack. 2 Slide the server forward (as shown in the illustration). 3 Once the server is extended, press the release mechanisms on the inner rails attached to the chassis down at the same time and slide the server the rest of the way out of the rack. Caution The server is heavy and awkward. Do not try to remove it without another person’s assistance. Release mechanism