E-Chex OMNI 3300 Quick Reference Manual

OMNI 3300, 3350, 3740, & 3750 Press the “*” key to access the CHECK or CREDIT CARD program. Then the E-Chex program must be accessed by pressing the CHECK button (F4) before continuing with the following instructions. 222 W. Las Colinas Blvd. Suite 111 Irving, TX 75039 Tel: 877.888.CHEX Fax: 972.409.9162 www.e-chex.net _____________________________________________ Merchant Name _____________________________________________ Merchant ID# _____________________________________________ Sales Representative _____________________________________________ Sales Representative’s Phone # _____________________________________________ Credit Card Processor _____________________________________________ Credit Card Processor’s Phone # STATE CODE TABLE 01-Alabama 02-Alaska 04-Arizona 05-Arkansas 06-California 08-Colorado 09-Connecticut 10-Delaware 11-D.C. 12-Florida 13-Georgia 15-Hawaii 16-Idaho 17-Illinois 18-Indiana 19-Iowa 20-Kansas 21-Kentucky 22-Louisiana 23-Maine 24-Maryland 25-Massachusetts 26-Michigan 27-Minnesota 28-Mississippi 29-Missouri 30-Montana 31-Nebraska 32-Nevada 33-N. Hampshire 34-New Jersey 35-New Mexico 36-New York 37-N. Carolina 38-N. Dakota 39-Ohio 40-Oklahoma 41-Oregan 42-Pennsylvania 14-Puerto Rico 44-Rhode Island 45-S. Carolina 46-S. Dakota 47-Tennessee 48-Texas 49-Utah 50-Vermont 51-Virginia 53-Washington 54-West Virginia 55-Wisconsin 56-Wyoming The 2nd page of menu options are only available with a CR1000. *To access the 2nd page of menu options, press the MORE button that corresponds with the black arrow pointing down. * CONFIGURING CR1000 USER ACTION TERMINAL RESPONSE Press CONFIGURE CR1000 F1 Please Enter Password Type password, then Enter Configuring CR1000 Please be Patient… Config complete. UPLOADING IMAGES USER ACTION TERMINAL RESPONSE Press UPLOAD IMAGES F2 Please Enter Password Type password, then Enter UPLOADING IMAGES PLEASE BE PATIENT IMAGE SENT X OF X UPLOAD COMPLETE *To access the 1st page of menu options, press the RESERVED button that corresponds with the black arrow pointing up. *

Please Scan Check F4 FOR MANUAL Scan check through the reader Enter Check Number: Type in check #, press Enter Enter Amount: Type in amount, press Enter Please Swipe DL F4 FOR MANUAL Press F4 and enter DL #, then press Enter OR just Swipe DL Enter DL State: **You can not swipe the Driver’s License in some states** Enter the State Code, press Enter Waiting for line… Dialing primary… Transmitting Data… AUTH NUM 123-456 Receipt will print Press any key Customer Receipt will print Saving Image *If you get a Manager Needed response, refer to the section that explains these responses. If you wish to override the transaction, follow the instructions under Overriding a Check Conversion.* OVERRIDING A CHECK CONVERSION USER ACTION TERMINAL RESPONSE Transaction entered… MANAGER NEEDED... OVER RIDE? YES F3 NO F4 Press F3 Please Enter Password Type password, then Enter Waiting for line… Dialing primary… Transmitting Data… AUTH NUM 123-456 Receipt will print Press any key Customer Receipt will print Saving Image BATCHING OUT Press BATCH OUT F4 CONTINUE? YES F3 NO F4 Press F3 Please Enter Password Type password, then Enter Waiting for line… Dialing primary… Transmitting Data… ACCEPTED Batch Report will print out UPLOADING IMAGES PLEASE BE PATIENT IMAGESENT X OF X UPLOAD COMPLETE USER ACTION TERMINAL RESPONSE CHECK VERIFICATION USER ACTION TERMINAL RESPONSE Press VERIFICATION F2 Please Scan Check F4 FOR MANUAL Scan check through the reader Enter Check Number: Type in check #, press Enter Enter Amount: Type in amount, press Enter Please Swipe DL F4 FOR MANUAL Press F4 and enter DL #, then press Enter OR just Swipe DL Enter DL State: Enter the State Code, press Enter Waiting for line… Dialing primary… Transmitting Data… AUTH NUM 123-456 Receipt will print (Merchant Copy) VOIDING A TRANSACTION USER ACTION TERMINAL RESPONSE Press VOID F3 Please Enter Password Type password, then Enter Please Scan Check F4 FOR MANUAL Scan check through the reader Enter Check Number: Type in check #, press Enter Enter Amount: Type in amount, press Enter Waiting for line… Dialing primary… Transmitting Data… VOID ACCEPTED Receipt will print out Press any key Customer Receipt will print *Voids are not accepted if information does not match a transaction entered. It will say: No TXN to Void.* SET DATE & TIME USER ACTION TERMINAL RESPONSE Press F2 & F4 (same time) SYSTEM MODE ENTRY PASSWORD Type password, then Enter CONTRAST F2 CLOCK F3 RESTART F4 Press F3 YEAR: _ _ _ _ MONTH: _ _ DAY: _ _ Type in date, then Enter HOUR: _ _ MINUTE: _ _ Type in military time, then Enter CONTRAST F2 CLOCK F3 RESTART F4 Press F4 Restarts and activates changes RE-PRINTING TRANSACTION RECEIPTS USER ACTION TERMINAL RESPONSE Press any key The Customer Copy Receipt for the last transaction will print TERMINAL RESPONSES DECLINED / ID IS FLAGGED - Do not accept check. The ID is associated with a checking account that has a problem. Refer check writer to the phone number at the bottom of the receipt. ERROR IN MICR - Check reader can’t read check. Ask for another form of payment or keep check for deposit. ERROR IN ID - There was a format error in the ID. Re-enter the DL number. NO ACH - The bank is not signed up for ACH (usually small banks or credit unions), or the check writer has a block against ACH debits. The terminal will also give this response if the check reader did not pick up the full ABA number or the transaction was manually entered. BANK STOP - The bank has stopped or closed the account. STLN/FRGD - Someone has reported that checks drawn on this account have been stolen or forged. MANAGER NEEDED RESPONSES *You have the option to override any of these responses and process the check, however it will not be guaranteed. (Re-presented check is the only exception)* RE-PRESENTED CHECK - The check number has been processed once already. It can be overridden if it was not a successful transaction the first time. CHECK TOO LARGE - The face amount of the check ex- ceeds the merchant’s guaranteed limit. YOUNG ACCOUNT - Unrecognized check writer. WIN/LOC DAY/LOC - Exceeds guarantee limit ERROR MESSAGES Error Code Definition Error Code Definition 100 No image files 400 Modem error 105 Image transfer failed 401 No phone # to dial 300 Download error 402 No line 350 FTP login failed 403 No answer 352 No Internet link 404 No dial tone 361 Connection refused 405 No carrier