Toyota 2013 Corolla Manual 

26 Powertrains 30 Transmissions 32 Walkround 34 Must Do Demos 42 Handover 46 Competitors Key Icons Introduction Best in Class First in Toyota With 47 years of history, Corolla has a strong product heritage. The vehicle with the most units in operation in its class, Corolla has built a loyal customer base thanks to its superior quality and style. It is the world’s best-selling car of all time. New Corolla is moving with the times, to deliver an even stronger customer proposition with three key selling points: – Prestigious styling – Superior quality – Comfort and best in class packaging. Contents

proportions, a strong road stance and an elegant, yet powerful presence. Continuous flowing lines create a seamless, dynamic look. Front Keen look detailing gives an expressive and dynamic impression Headlamps with LED Daytime Running Lights (DRL) Striking three-fin chrome grille radiates through the headlamps, creating an athletic and elegant character Bold lower grille emphasises confident, stable stance 4 new exterior colours: Pearl White; Dark Steel; Avant-Garde Bronze; Dark Blue. Styling Side Wheels pushed to the outer corners emphasise long wheelbase, reinforcing the perception of cabin comfort Distinctive character line runs from the front fender to the rear headlamp expressing a modern and seamless look and highlighting Corolla’s large, well-built door handles. Rear Licence plate garnish matches up rear lights creating a distinctive broad stance Aerodynamic rear corners and wide road stance further enhance the impression of modern prestige. – Excellent aerodynamics; Cd=0.274 – Prestigious styling – Confident, stable stance. Feature Function Benefit

reputation for Quality, Durability and Reliability. New Corolla continues this tradition, emphasising sensory quality inside the cabin with high quality materials and consistent execution of colours and textures: Consistent clear blue illumination on meters, switches, audio and air conditioning panels Soft touch upper and lower instrument panel and front centre armrest Consistent piano black finishing with matte and silver garnishes around meters, cupholders and key control areas as of Life grade Fabric-clad door armrests; leather inserts and soft grain handles on the front doors Choice of two interior colour themes; black and ivory. – High levels of perceived quality throughout the cabin – Attractive, modern execution matches the exterior styling. Quality Feature Function Benefit

the rigorous 2013 Euro NCAP safety tests. With its comprehensive range of Active and Passive Safety features, Corolla is among the safest cars in the segment. (TBC, NMSC to localise). 7 SRS Airbags (NMSC to localise) Driver and front passenger airbags, dual chamber side airbags, a driver’s knee airbag as well as curtain shield airbags protect driver and passengers (on selected grades). – Reduced impact on driver and passengers in the event of an accident. Whiplash Injury Lessening (WIL) Front seats are designed to help minimise the risk of neck whiplash injuries in low-speed rear end collisions Seatback frames are built to yield in a controlled way in rear-end impact to reduce the forward acceleration of occupants’ torsos. This helps reduce the differential motion of head and torso, which is the cause of whiplash. – Reduces the severity of occupant injury in low speed rear end impact, which in 40% of cases could require more than a year for recovery. Impact Absorbing Body Structure Absorbs, distributes and disperses impact load from frontal collisions and minimises deformation of the passenger area in the event of a side collision. – Driver, passenger and pedestrian protection. Emergency Locking Retractor (ELR) Seatbelts Fitted to the front seats with pre-tensioners and force-limiters. – Holds occupants firmly and securely in their seats to optimise airbag performance. Safety Feature Function Benefit

and Electronic Brake force Distribution (EBD) work together for maximum effectiveness. – Added stability in emergency braking situations. Emergency Brake Signal (EBS) The Emergency Brake Signal (EBS) automatically flashes the rear stop lights in an emergency braking situation, alerting following traffic. All of the following conditions need to be present for the system to engage: Vehicle speed above 55km/h Brake pedal depressed Emergency braking detected from the vehicle deceleration. The Emergency Brake Signal (EBS) disengages when: Brake pedal released Emergency braking no longer detected from the vehicle deceleration Hazard warning switch pressed. – Research shows that this warning mechanism helps to reduce rear-end collisions by cutting the following drivers’ reaction times by 50%. Vehicle Stability Control (VSC) with Traction Control (TRC) Vehicle Stability Control (VSC) with Traction Control (TRC) automatically adjusts engine output and brake force of each wheel to correct loss of control through understeer or oversteer caused by skidding or an emergency situation Vehicles fitted with VSC also feature a VSC OFF button. – Helps driver maintain control of the vehicle in adverse conditions. Safety Feature Function Benefit Tyre Pressure Monitoring System (Available in countries where TPMS is mandatory; NMSC to localise) This advanced system employs a valve and transmitter installed in each wheel that send signals to a receiver when tyre pressure is low. In turn, the receiver communicates with the vehicle’s ECU and a warning signal appears on the combination meter. – Helps the driver instantly identify low tyre pressure and alerts the driver to take remedial action – Safety and peace of mind.

legendary sedan. Best in class packaging delivers unsurpassed levels of space and comfort inside the cabin. Simple Intelligent Parking Assist and new multimedia and navigation systems deliver everyday comfort. Comfort Feature Function Benefit Packaging Corolla offers best in class cabin space. It accommodates 5 occupants in comfort, while also reserving enough place for their luggage. Front Vehicle length increased by 80mm Wheelbase increased by 100mm Front overhang increased by 5mm Rear overhang reduced by 25mm. – Reduced rear overhang and increased wheelbase create ample cabin space – No compromise on front, rear or boot space. Second Row Space Best in class couple distance of 959mm; +75mm compared to outgoing model +92mm knee room thanks to the increase in wheelbase (+75mm) and slimmer front seat backs (-17mm) compared to outgoing model Virtually flat floor and wider bench ensure comfortable space for 3 passengers Window shape designed to offer excellent visibility to rear passengers. – Ample space for 3 rear seat occupants to sit in comfort – Easy ingress and egress – Excellent visibility. 940mm (+5mm) 959mm (+75mm) 22 ° (-2 °) 1465mm 2700mm (+100mm) 4620mm (+80mm) 980mm (-25mm) +70mm ( ) Compared with the outgoing model

Loading width of 1245mm; +45mm over outgoing model Loading depth between wheel arches of 1095mm; +30mm over outgoing model New handle located on the inside of the boot lid facilitates closing Luggage hook for securing shopping bags Covered hinges contribute to a clean look. – Enough space for 4 full size golf bags or 2 big suitcases (68cm and 77cm) – Practicality and ease of use. Storage Space 4 bottle holders (0.5l) 4 cup holders (2 in front; 2 in rear centre armrest available as of Mid grade on LHD models) Centre console with document tray Coin tray Sunglasses holder Rear console Rear seat pocket on passenger seat. – Generous storage with practical solutions for all cabin occupants. Comfort Feature Function Benefit Packaging

Available as of Active grade (NMSC to localise), Simple Intelligent Park Assist (SIPA) is a parking assist system designed for parallel parking. It uses the Toyota Touch™ screen as driver interface SIPA differs from the traditional Intelligent Park Assist (IPA) system in that it uses sensors and a clearance sonar Minimum clearance needed for parking is the vehicle’s length +90cm, whereas traditional IPA requires vehicle length +190cm When confirming the desired parking space, the sonar detects vehicles and curb automatically, whereas on the traditional system the sonar only detects vehicles. – Tighter parking tolerances compared to IPA – Better suited to narrow European parking spaces – Considerably lower cost compared to traditional IPA and to competitor systems. Technology Feature Function Benefit Step 1 SIPA turned on. Step 2 Sonar detects parking space. Step 3 System informs driver when to stop. Step 4 Driver stops vehicle and shifts to reverse. Step 5 Vehicle begins reversing. SIPA takes control of steering, while the driver operates the brakes and accelerator. Step 6 Visual and sound warnings indicate to the driver when to shift between reverse and drive. Step 7 Assist complete when vehicle is parked parallel to the curb. ECU Rear buzzer Multi information display Front Buzzer Clearance Sonar Switch Clearance Sonar Sensor Intelligent Parking Assist sensor

Corolla offers a number of specs especially suited to winter conditions: Windscreen de-icer Increased capacity washer tank (4.5l) Washer tank equipped with low-level warning indicator that informs the driver when remaining liquid is below 0.7l. – Features that support comfortable driving in cold weather. Smart Entry and Start System Sensors integrated in the door handle allow the driver to conveniently open, start and secure the vehicle without operating the key. – Convenience and ease of use – Added comfort when carrying the key in a pocket or purse. Rain and Dusk Sensors The rain sensor automatically activates the windscreen wipers when it detects rain and matches their speed to its intensity The dusk sensor monitors the level of ambient light and activates the lights when needed. – Premium features for safer driving. Cruise Control Maintains a constant speed set by the driver Disengages if the driver applies the brakes. – Reduces driver strain on long motorway journeys. Technology Feature Function Benefit Hill-start Assist Control (HAC) Hill-start Assist Control (HAC) automatically maintains brake pressure for approximately two seconds after the pedal is released in order to hold the vehicle in position. – Prevents rollback on hill starts – Allows smooth take-off on upward slopes.

Toyota Touch 2™ multimedia and Toyota Touch 2 with Go™ navigation systems offer an improved infotainment experience with a number of new features and functionalities. Toyota Touch 2™ Available from Active grade (NMSC to localise), Toyota Touch 2™ is an intuitive touchscreen multimedia with a number of new features compared to Toyota Touch™: New features: Attractive screen layout, optimised for VGA (480x800) Blue background colour applied for Corolla systems Improved touch areas and intuitive interface guarantee a better user experience Interface available in 20 languages (NMSC to localise if new language applies to their market) Rear view camera displays sonar distance settings on vehicles equipped with Simple Intelligent Park Assist Mirrorlink technology transfers smartphone content (available only with certain phone brands and models) onto the vehicle’s display. – Shows mobile device applications – Allows control and operation of applications – Restricts access to calls, navigation and music during driving as a safety measure. Features carried over from Toyota Touch™: 6.1”, full colour touchscreen Comprehensive multimedia interface AM/FM radio with automatic display of all available radio stations CD/MP3 player USB port with facility to display iPod album cover art Bluetooth® that pairs with up to five mobile phones Trip computer shows fuel efficiency and comparisons with previous trips. – Offers intuitive touch screen operation – In-car entertainment and connectivity for more enjoyable drive – Enhanced safety. Multimedia Feature Function Benefit

Toyota Touch 2 with Go™ adds navigation technology to the multimedia interface of Toyota Touch 2™: New features: Drag & flick screen operation applied to list scrolling, sliders, radio frequency and map navigation ‘Mobility Pack’ launches in January 2014 with easy activation and a free 1 year trial period after activation on Customer Portal. Features include real time traffic; Google Places with Panoramio and Street View; TomTom Places; applications such as weather, fuel price and parking (NMSC to localise) One-touch access to SOS emergency via soft-key on screen as well as location coordinates assist the driver in case of emergency (NMSC to localise) Toyota Eurocare soft key (roadside assistance) and location info. (NMSC to localise) Features carried over from Toyota Touch & Go™: Navigation: Europe and Russia map with 2D / 3D view Motorway Sign Post Eco route Premium traffic POI add-on Speed & safety camera warning. Advanced Bluetooth® functionality: SMS send & receive Phonebook access from navi Phone contact picture. Connected services: Online local search & POI (Point Of Interest) via compatible mobile phone with an internet access data plan (Google, Yandex, TomTom Places) Apps: e.g. parking, weather, Facebook etc Customer web portal for map updates via USB, POI database. Multimedia Feature Function Benefit

comfortable driving position with excellent visibility. Best in class aerodynamics add stability to the ride and refinement inside the cabin. Driving Position Corolla offers a comfortable driving position with a number of improvements over the outgoing model. Improved seat adjustment range to 60mm (+10mm) 16 levels for height adjustment (twice as many as on outgoing model) Seating position lowered by 10mm; range of adjustment increased to give a more direct connection with the road Steering wheel angle at 22° (-2°). – Comfortable driving position with better set up for drivers of all body shapes. Driving Dynamics Feature Function Benefit Ride and Handling More direct EPS steering gear ratio and new control logic for more responsive steering Front and rear suspensions feature new shock absorbers and coil springs, delivering optimised ride comfort and reduced body roll Use of high-tensile steel contributes to weight savings of 5kg vs. outgoing model Engine compartment isolation reduces noise entering the cabin Excellent aerodynamics of 0.274 Best in class turning circle of 10.8m, facilitating manoeuvring and parking. – Comfortable ride with dynamic handling. Aerodynamics Corolla achieves a coefficient of drag of just Cd= 0.274 (improved over outgoing model with 0.29). – Stability at speed and fuel efficiency – Cabin quietness. Visibility Headlamps design features a longer and wider shape than the outgoing model, offering improved light distribution and night time visibility. – Less fatigue and safer night time driving – Better and sharper night-time visibility of pedestrians, sign-posts, etc.

transmissions engineered to offer low CO2 emissions as well an enjoyable driving performance. 1.33 Dual VVT-i The compact and lightweight 1.33 Dual VVT-i engine offers 99hp and 128Nm of torque. – Fuel economy and low CO2 emissions (-8g/km vs. outgoing model) – Smooth and ideal for urban and suburban driving – Low levels of NVH. 1.6 Valvematic Delivers 132hp and 160Nm of torque In addition to the benefits of VVT-i, where valve opening and closing times are adapted according to the demands of the system, Valvematic continuously controls the valve lift to optimise engine breathing and to reduce pumping losses Newly available Multidrive S transmission replaces MultiMode from the outgoing model. (NMSC to localise) – Fuel consumption 6l/100km on the combined cycle and CO2 emissions lowered by 12g to 139g/km – Newly available Multidrive S transmission reduces fuel consumption to 5.6 l/100km and CO2 emissions to 130g/km. Powertrains Feature Function Benefit 1.6 VVT-i (Russia, Ukraine, Kazakhstan) Flexible petrol engine that delivers 124hp and 157Nm torque Newly available with Multidrive S transmission that replaces the 4-speed Automatic transmission of the outgoing model to deliver even better fuel economy. – Low fuel consumption XXl/100km – CO2 emissions just 155g/km (TBC) on 6MT (-8g/km compared to outgoing model); 159g/km (TBC) on Multidrive S (-10g/km compared to 4A/T it replaces) – Balance of performance and CO2 emissions. New 1.8 VVT-i (Russia, Ukraine, Kazakhstan) Newly available 1.8 VVT-i engine delivers 139hp and 173Nm torque VVT-i technology uses computer control to vary valve timing with engine speed and throttle position for greater flexibility. The engine is available exclusively with Multidrive S. – Low fuel consumption Xl/100km and CO2 emissions Xg/km – Balance of performance and CO2 emissions. 1.4 D-4D Features the latest generation common rail technology, including Piezo injector system with 1800 bar pressure, variable nozzle turbocharger and is coupled with a 6-speed manual transmission or MultiMode. Delivers 90hp and 205Nm torque 1.4 D-4D 99g/km (Special Edition) equipped with Stop & Start System and Multidrive S, 15” wheels and high pressure tyres. (NMSC to localise) – Low fuel consumption: 3.9l/100km with Stop & Start System, 4.1l/100km without Stop & Start System MT/MMT – Improved low end torque – Quicker engine response.

1.6 Valvematic 1.6 VVT-i 1.8 VVT-i 1.4 D-4D Power (hp) 99 132 124 139 90 Torque (Nm) 128 160 157 173 205 Transmission 6M/T 6M/T CVT 6M/T CVT CVT 6M/T 6MMT Fuel (l/100km) 5.6 6 5.6 TBC TBC TBC 3.9† 4.1 CO2(g/km) 129 139 130 TBC TBC TBC 99* 109 Powertrains * 99g with Stop & Start System and High Pressure tire; 102g with Stop & Start System (any other tire); 106g without Stop & Start System † 3.9 with Stop & Start (all tires); 4.1 without Stop & Start (all tires)

The 6-speed manual transmission available with all engines in the range has wide gear ratios for excellent efficiency levels. – Fuel economy and performance – Wide range of gear ratios for smoother driving in all conditions – Quiet and refined driving. Transmissions Feature Function Benefit Multidrive S Multidrive S is a Continuously Variable Transmission (CVT) featuring a manual override, sequential 7-step mode Multidrive S replaces the 6MMT on 1.6 Valvematic and the 4-speed A/T on 1.6 VVT-i, offering: – Smooth driving with no compromise on CO2 and fuel consumption – Better acceleration from standstill compared to manual transmission models – Wider range of gear ratios compared to 4A/T . MultiMode Available with 1.4 D-4D models, MultiMode is a manual transmission with a fully automatic shift mode and no clutch pedal. MultiMode is not an automatic transmission, however customers may not fully appreciate this fact at the buying stage. Therefore, a proper explanation and test drive is systematically required to ensure MultiMode meets customer expectations Selecting E, M or R and releasing the brake allows the car to ‘creep’ like a full automatic In E mode, the car makes automatic shifts at engine speeds that will maximise fuel economy Selecting ES will delay changing up to higher rpm, giving a more sporty style of drive With M selected the driver chooses their own up and down shift speeds, though the ECU protects the driveline from possible damage caused by excessive rpm. – Simpler driving; no clutch pedal, no stalling – Manual transmission with the ease of an automatic – Enhanced fuel economy in E mode – The paddle shift delivers fingertip control and a much more sporty feel.

– Headlamps w. LED DRL – Bold lower grille – Cd=0.274. BONNET (NMSC to localise) – 1.33 dual VVT-i – 1.4 D-4D – 1.6 Valvematic – 1.6 and 1.8 VVT-i – Multidrive S – 6-speed MT – MultiMode manual transmission. PASSENGER SIDE – 7 SRS airbags – WIL seats – ELR seatbelts – ABS, EBD and BA – VSC with TRC. REAR – Wide, planted stance – Luggage capacity 452l – New handle inside boot lid – Licence plate garnish – Sculpted rear corners. DRIVER SIDE – Comfortable driving position – Agile and stable drive – Simple Intelligent Parking Assist. INTERIOR – Clear blue illumination – Consistent colour execution – Soft touch materials – Toyota Touch 2TM family – Best in class rear occupant space. – Toyota QDR – Fog lights – Crumple zone. – Performance – Fuel consumption – Emissions. – Brakes – Side impact protection – Wheelbase & stability. – Design – Aerodynamics – Tread width & stability. – Driving position adjustment. – Comfort – Air conditioning – Aux, USB location. For features not yet covered by the specific KSPs of this car as discussed above, please adhere to the generic walkround procedure to assure full coverage of all items the customer may be interested in. 1 2 3 4 5 6

1. Ask the customer to take the driver’s seat and emphasise easy ingress, and ample knee and head room. 2. Invite the customer to find their perfect driving position; the front seats have an enhanced horizontal and downward sliding range. 3. Lower hip point and steering wheel angle reduced by 2° further support the driver. 4. Demonstrate optimal ergonomics; the driver’s area is clearly defined and all controls are within easy reach. Best in Class Cabin Space 1. Ask the customer to sit in the rear seats so they can experience Corolla’s best in class passenger space. The front to rear couple distance is 959mm – the biggest in the class. 2. Demonstrate ample knee room, shoulder room and headroom thanks to increased couple distance. 3. Large windows and low window line ensure excellent visibility. 4. There’s generous foot room thanks to the virtually flat floor so 3 passengers can sit in comfort. 5. Ample boot capacity of 452l means there’s enough space to fit 2 large suitcases without folding the rear seats. A luggage hook adds convenience, and so does the new handle on the inside of the boot lid. Static Must Do Demos

1. As you open the door, draw the customer’s attention to the solid feel of the door handle. 2. Inside the cabin, turn on the ignition and note the pleasant ambience created by the consistent clear blue illumination on meters, switches, audio and air conditioning panel. 3. Touch the soft finish materials across the upper and lower instrument panel and the front centre armrest. All doors feature fabric clad armrests. Exciting Multimedia Touchscreen is the preferred and easiest way of accessing information; it clears the dashboard from too many buttons. 1. Just point and touch. 2. Run through the functions, including the rear view camera (requires ignition ON). 3. Finally, explain to the customer that at Handover you will set up Toyota Touch 2™ with them. Static Must Do Demos

A) Automatic mode: Multidrive S works best at low and mid-throttle input. Demonstrate smooth acceleration between 50 and 70km/h. 1. At full throttle it takes 3 seconds but with relatively high engine noise. Explain that this is what a customer may do if coming from another type of transmission. Therefore you should demonstrate: At half throttle: 4 seconds (50-70km/h) with little noise or between 40 and 80km/h: 6 seconds compared to 5 seconds. 2. The sweet spot for performance is between 3000 and 4000 rpm and at moderate throttle operation (30-50%). The benefit of going beyond that is negligible in terms of performance and brings considerably higher NVH (Noise Vibration and Harshness). B) Manual mode: In manual mode, change gears by shifting up or down (+ or -). Let the customer experience the smoothness of changing gears, even down from 7th to 4th. Dynamic Must Do Demos D-4D Coasting D-4D engines are designed to coast without throttle input at motorways speeds in 6th gear. 1. From 100-120km/h identify the motorway exit around 500 metres away, and release the throttle while keeping the car in 6th gear; this allows for 0 (zero) fuel consumption – as shown by the instant fuel indicator. 2. On downhill motorway sections this demo can be done over a longer distance, further enhancing its wow-effect. Make sure you identify the best place on your test drive route to maximise this demo. 3. Do not put the car in neutral as this would run the engine at idle and consume fuel - this would be visible in the instant fuel consumption. 4. In-gear, the engine remains in fuel-cut and consumption is 0 (zero). 5. Should engine rpm start to drop below 1200-1100 rpm then shift down one gear to continue coasting without risk to exit the fuel-cut and thus to remain at 0 (zero) fuel consumption.

the Gear Shift Indicator (GSI). 1. Show how more or less throttle activates/deactivates the GSI. 2. Demonstrate the 1.4 D-4D 6M/T’s surprising torque at 50km/h in 4th gear. Reach 60km/h and change up to 5th. Feel the ample torque to maintain cruising speed. Don’t use too much throttle as the GSI would tell you to shift down. 3. Demonstrate smooth acceleration between 90 and 120km/h in 5th gear when joining a motorway. At 40-50% throttle, show low instant fuel consumption under acceleration in 6th. Point out low NVH. 4. On faster roads within urban areas but limited to 70km/h, show how usable 6th gear is by changing up at 60km/h. The car will cruise smoothly. Dynamic Must Do Demos Seamless Stop & Start 1. The car needs to be warmed up and preferably with AC off. Demonstrate how smooth the stop is and how quick and seamless the re-start. 2. Quick restart: let the Stop & Start System switch off the engine, wait, get customer’s attention, clutch - immediately in gear and depart. 3. Seamless re-start: Balance a credit-card on the gear lever, press the clutch to re-start, and show how card does not even move. Parking Made Simple To demonstrate Simple Intelligent Parking Assist (SIPA) select a quiet, safe street where parallel parking is allowed. A good time to do this during the test drive is just before you invite your customer to take the driver’s seat. 1. As you drive down the street looking for a parking spot, turn Simple Intelligent Parking Assist on. Its sonar will automatically detect suitable parking spaces. Explain to the customer that this system does not rely on cameras, but uses sonars and sensors instead. 2. When a suitable target parking spot is agreed, the system will inform you when to stop. As you stop Corolla and shift to reverse, highlight the fact that the system assists parking in very tight spots. All you need is the length of New Corolla +90cm, as opposed to the length of the vehicle +2m on other systems. 3. Explain that while New Corolla begins reversing, the system automatically steers, while you operate the brakes and accelerator. Visual and sound warnings assist you in shifting between reverse and drive. 4. The assistance is complete when the vehicle is parked parallel to curb.

of information the customer requires. If there is not sufficient time, schedule a follow up within one week. The Handover checklist comprises a list of standard and optional features that should be explained fully to the customer. Refer the customer to the owner’s manual for further detail if required. The Handover checklist is split into two sections – the Initial Phase Handover and the Physical Handover. You should proactively explain the points in the checklist, with attention to Corolla specific features: – Toyota Touch 2™/ Touch 2 with Go™ – Spare tyre/Tyre repair kit and location of jack and tools – Tyre Pressure Monitoring System – Simple Intelligent Park Assist – Multidrive S.

Standard Equipment Vehicle entry Explanation Seat adjustment Location & Operation Electric windows Location & Operation Steering wheel adjustment Location & Operation All lights Location & Operation Windshield wipers Location & Operation Steering wheel buttons Operation Heating and air conditioning Operation Passenger airbag deactivator Operation Tachometer Explanation Multi-information display Explanation Odometer/trip meter Explanation Fuel gauge Explanation Engine temperature gauge Explanation Speedometer Explanation Full spare tyre Explanation Language/Clock/Date Operation Audio System Operation Smart Entry and Start System Operation Seat belt lock Operation Toyota Touch 2™ Set up & Operation Optional Equipment Toyota Touch 2 with Go™ Set up & Operation Simple Intelligent Parking Assist Operation Customer specific Operation Make sure to show the customisable settings at the conditions requested by the customer. Inform the customer that at 2nd delivery they can freely request any of these settings to be changed after having experienced them for a few weeks. Initial Phase Handover Checklist Preparation Pre-handover check Agreed accessories fitted Clean Agreed minimum fuel added Positioned for drive away Covered Complete final paperwork Invoice Insurance Other Passport explanation Warranty Eurocare Servicing Owners’ Manual Brief Guide Make sure to set the customisable settings to the conditions requested by the customer. A form to agree these setting conditions is available to be used at contract signing. Handover

– Logically laid out interior – Large boot – Wide range of powertrains. Customer Perception – Precise steering and a sporty ride – Modern downsized powertrains. VW Jetta Ford Focus Corolla Advantages – Elegant, modern design – More modern, intuitive Toyota Touch™ 2 system – Space for 5 passengers to travel in comfort – More engaging driving. Corolla Advantages – More comfortable ride – More modern, intuitive Toyota Touch 2™ system – Purpose built platform offering more rear passenger space – Higher interior perceived quality. Competitors

– Efficient powertrains – Sporty ride. Mazda 3 Corolla Advantages – Elegant, modern design with stronger road presence – Comfortable to drive and lower NVH – More modern, intuitive Toyota Touch™ 2 system – More responsive and refined Multidrive S transmission – Roomier inside, with larger boot space – Higher interior perceived quality. Customer Perception – Striking design – Large vehicle – Quality interior with red illumination – Wide range of powertrains. Opel Astra Corolla Advantages – Packaging: compact outside, roomy inside – User friendly dashboard with less buttons – Quieter, more refined powertrains – Lower weight aids efficiency and performance – Responsive and fuel efficient Multidrive S. Competitors

– Quality image. Honda Civic Corolla Advantages – Elegant, modern design – Corolla QDR and heritage – Lower NVH – Higher interior perceived quality – More comfortable ride and better steering feel – More responsive and refined Multidrive S transmission. Customer Perception – Large boot space – Efficient X-tronic CVT transmission. Renault Fluence Corolla Advantages – Elegant, modern design – Space for 5 passengers – More clearly laid out dashboard and controls – Higher interior perceived quality – Multidrive S matches X-tronic – More modern, intuitive Toyota Touch™ 2 system – Upon boot closing, hinges retract without interfering with luggage. Competitors

Toyota Corolla 1.33 VW Jetta 1.2 TSI Ford Focus 1.0 EcoBoost Opel Astra 1.6 Mazda 3 1.6 Renault Fluence 1.6 Honda Civic 1.6 Engine displacement (cc) 1329 1197 999 1598 1598 1598 1598 Power (hp) 99 105 100 116 105 110 125 Torque (Nm) 128 175 170 155 145 151 152 Transmission 6M/T 6M/T 5M/T 5M/T 5M/T 5M/T 5M/T Combined Fuel Consumption (l/100km) 5.6 5.7 4.9 6.6 6.4 6.8 6.7 Combined CO2 (g/km) 129 134 112 154 147 155 156 Top Speed (km/h) 180 190 187 193 185 185 200 Acceleration 0-100km/h (s) 12.6 10.9 12.6 11.9 12.2 11.5 9.9 Toyota Corolla 1.33 VW Jetta 1.2 TSI Ford Focus 1.0 EcoBoost Opel Astra 1.6 Mazda 3 1.6 Renault Fluence 1.6 Honda Civic 1.6 Length (mm) 4620 4644 4534 4658 4580 4618 4545 Width (mm) 1760 1778 1823 1814 1755 1812 1755 Height (mm) 1465 1482 1484 1500 1470 1479 1434 Wheelbase (mm) 2700 2651 2648 2685 2640 2702 2640 Luggage capacity (l) 452* 510 475 460 430 530 440 Turning Circle (m) 10.8 11.1 11 11.5 10.4-10.9 11.1 11.6 *Measured with full spare tyre.

Toyota Corolla 1.4 D-4D VW Jetta 1.6 TDi Ford Focus 1.6 TDCi Opel Astra 1.3 CDTI Mazda 3 1.6 CRTD Renault Fluence 1.5 dCi 90 Honda Civic Engine displacement (cc) 1364 1598 1560 1248 1560 1461 N/A Power (hp) 90 105 95 95 116 90 Torque (Nm) 205 250 230 190 270 200 Transmission 6M/T 6M/T 6M/T 5M/T 6M/T 5M/T Combined Fuel Consumption (l/100km) 3.9 - 4.1 4.2 4.5 4.2 4.3 4.4 Combined CO2 (g/km) 99 to 106 119 117 111 115 115 Top Speed (km/h) 180 190 182 TBC 188 180 Acceleration 0-100km/h (s) 12.5 11.7 12.6 TBC 12 13 Toyota Corolla 1.4 D-4D VW Jetta 1.6 TDi Ford Focus 1.6 TDCi Opel Astra 1.3 CDTI Mazda 3 1.6 CRTD Renault Fluence 1.5 dCi 90 Honda Civic Length (mm) 4620 4644 4534 4658 4580 4618 Width (mm) 1760 1778 1823 1814 1755 1812 Height (mm) 1465 1482 1484 1500 1470 1479 Wheelbase (mm) 2700 2651 2648 2685 2640 2702 Luggage capacity (l) 452* 510 372-475 460 430 530 Turning Circle (m) 10.8 11.1 11 11.5 10.4-10.9 11.1 *Measured with full spare tyre.

Toyota Corolla 1.6 VW Jetta 1.4 TSI Ford Focus 1.6 EcoBoost Opel Astra 1.6 Mazda 3 1.6 Renault Fluence Honda Civic 1.8 Engine displacement (cc) 1598 1390 1596 1598 1598 1598 1798 Power (hp) 132 122 125 116 105 106 142 Torque (Nm) 160 200 240 155 145 145 174 Transmission 6M/T 6M/T 6M/T 5M/T 5M/T 5M/T 6M/T Combined Fuel Consumption (l/100km) 6 6.2 6.3 6.6 6.4 6.8 6.7 Combined CO2 (g/km) 139 144 137 154 147 155 156 Top Speed (km/h) 200 202 195 193 185 185 200 Acceleration 0-100km/h (s) 10 9.8 11.8 11.9 12.2 11.5 8.7 Toyota Corolla 1.6 VW Jetta 1.4 TSI Ford Focus 1.6 EcoBoost Opel Astra 1.6 Mazda 3 1.6 Renault Fluence Honda Civic 1.8 Length (mm) 4620 4644 4534 4658 4580 4618 4545 Width (mm) 1760 1778 1823 1814 1755 1812 1755 Height (mm) 1465 1482 1484 1500 1470 1479 1434 Wheelbase (mm) 2700 2651 2648 2685 2640 2702 2640 Luggage capacity (l) 452* 510 372-475 460 430 530 440 Turning Circle (m) 10.8 11.1 11 11.5 10.4-10.9 11.1 11.6 *Measured with full spare tyre.

Toyota Corolla 1.6 VW Jetta 1.4 TSI Ford Focus 1.6 TI-VCT Opel Astra 1.6 XER Mazda 3 Renault Fluence Honda Civic 1.8 Engine displacement (cc) 1598 1390 TBC 1598 TBC 1598 1798 Power (hp) 124 122 125 115 TBC 106 142 Torque (Nm) 157 200 159 155 TBC 145 174 Transmission Multidrive S DSG DPS6 6A/T TBC 4A/T 5A/T Combined Fuel Consumption (l/100km) TBC 6 6.4 7.1 TBC 7.5 6.6 Combined CO2 (g/km) TBC 138 149 167 TBC 180 200 Top Speed (km/h) 185 202 195 TBC TBC 180 195 Acceleration 0-100km/h (s) 11.1 9.8 11.8 TBC TBC 13.9 10.9 Toyota Corolla 1.6 VW Jetta 1.4 TSI Ford Focus 1.6 TI-VCT Opel Astra 1.6 XER Mazda 3 Renault Fluence Honda Civic 1.8 Length (mm) 4620 4644 4534 4658 4580 4618 4545 Width (mm) 1760 1778 1823 1814 1755 1812 1755 Height (mm) 1465 1482 1484 1500 1470 1479 1434 Wheelbase (mm) 2700 2651 2648 2685 2640 2702 2640 Luggage capacity (l) 452* 510 372-475 460 430 530 440 Turning Circle (m) 10.8 11.1 11 11.5 10.4-10.9 11.1 11.6 *Measured with full spare tyre.

Toyota Corolla 1.8 VW Jetta 1.4 TSI Ford Focus Opel Astra 1.4 Turbo Mazda 3 Renault Fluence 2.0 CVT Honda Civic 1.8 Engine displacement (cc) 1798 1390 TBC 1364 TBC 1997 1798 Power (hp) 139 160 125 140 TBC 138 142 Torque (Nm) 173 240 159 200 TBC 190 174 Transmission CVT DSG7 DPS6 6A/T TBC CVT 5A/T Combined Fuel Consumption (l/100km) TBC 6 6.4 6.6 TBC 7.8 6.6 Combined CO2 (g/km) TBC 139 149 154 TBC 185 200 Top Speed (km/h) 195 215 195 10.3 TBC 153 195 Acceleration 0-100km/h (s) 10.2 8.3 11.8 205 TBC 10.1 10.9 *Measured with full spare tyre. Toyota Corolla 1.6 VW Jetta 1.4 TSI Ford Focus 1.6 TI-VCT Opel Astra 1.4 Turbo Mazda 3 Renault Fluence 2.0 CVT Honda Civic 1.8 Length (mm) 4620 4644 4534 4658 4580 4618 4545 Width (mm) 1760 1778 1823 1814 1755 1812 1755 Height (mm) 1465 1482 1484 1500 1470 1479 1434 Wheelbase (mm) 2700 2651 2648 2685 2640 2702 2640 Luggage capacity (l) 452* 510 372-475 460 430 530 440 Turning Circle (m) 10.8 11.1 11 11.5 10.4-10.9 11.1 11.6

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