Tunstall ConnectMe Vi+ Installation And Programming Manual

2 Contents Installation Guide ................................................................................................ 4 What’s in the box ..................................................................................................................4 For your safety - Installation advice ...................................................................................6 Quick start guide ..................................................................................................................7 Table stand / Wall bracket (optional) ..................................................................................9 Fitting the Table Stand (D5102132) ...................................................................................9 Fitting the wall bracket (D5102130) ................................................................................ 10 Using the home unit .......................................................................................................... 11 Making an alarm call ....................................................................................................... 11 Cancelling an alarm call .................................................................................................. 11 Answering calls remotely via the personal trigger .......................................................... 11 Status warnings ................................................................................................................. 12 Telephone line monitoring ............................................................................................... 12 Power failure monitoring ................................................................................................. 12 The lights on the home unit indicate ............................................................................... 13 The LED on the personal radio trigger indicates ........................................................... 13 Programming a telecare sensor to the home unit ......................................................... 14 Range Test...................................................................................................................... 14 Cleaning the home unit ..................................................................................................... 15 Removing the speaker cover .......................................................................................... 15 Maintenance ....................................................................................................................... 15 Programming guide .......................................................................................... 15 How to program via PC Connect programming software ............................................. 18 How to program via PNC software .................................................................................. 18 PNC6 ............................................................................................................................... 18 PNC5 ............................................................................................................................... 18 PNC3/4 ............................................................................................................................ 18 How to program using a series telephone ...................................................................... 18 How to program using the Installer Keypad ................................................................... 18 Frequently used series telephone codes ........................................................................ 19 Quick Codes.................................................................................................................... 24 Installer Keypad (51900/10) .............................................................................................. 26 Introduction ..................................................................................................................... 26 Programming................................................................................................................... 26 Enquiry ............................................................................................................................ 26 Quickcodes ..................................................................................................................... 27 Setting the Time and Date on the unit ............................................................................ 27 Setting the Ringing Volume ............................................................................................ 27 Programming alarm telephone numbers ........................................................................ 27 Call sequences .................................................................................................................. 29 Unit ID number ................................................................................................................... 30 Pendants and telecare sensors ....................................................................................... 30 Turning features on and off.............................................................................................. 30 Features list..................................................................................................................... 31 Inactivity monitoring ........................................................................................................ 32 Reminder functionality .................................................................................................... 33 Saving Unit templates. .................................................................................................... 34 Features explained ............................................................................................................ 35 Telephone numbers & IDs .............................................................................................. 35 Call sequences ............................................................................................................... 35 Away button options ........................................................................................................ 35 Radio triggers .................................................................................................................. 35 Periodic calls ................................................................................................................... 35 Backup battery monitoring .............................................................................................. 36 Intruder monitoring .......................................................................................................... 37 Event configuration ......................................................................................................... 37

3 Hardwired input ............................................................................................................... 38 Hardwired output ............................................................................................................ 38 Fault monitoring .............................................................................................................. 39 Inactivity monitoring ........................................................................................................ 39 Personal recipient messages .......................................................................................... 40 Recordable personal recipient messages (Tunstall Vi+ only)......................................... 40 Speech configuration ...................................................................................................... 40 Reminder functionality (Tunstall Vi+ only) ...................................................................... 41 Pendant test reminders ................................................................................................... 43 Ambient Temperature Sensor ......................................................................................... 44 Radio interference monitor .............................................................................................. 45 Voice announcer function .............................................................................................. 46 Alarm control by time ..................................................................................................... 47 Times when voice announcer messages are played (Tunstall Vi+ only) ........................ 47 Critical visits ................................................................................................................... 48 Auto Answer ................................................................................................................... 48 Keyless entry .................................................................................................................. 48 Virtual Sensors ............................................................................................................... 49 ADLife ............................................................................................................................ 50 Table 1 – TT92 Codes ........................................................................................................ 54 Table 2 - TT21/BS8521 Location Codes .......................................................................... 55 Table 3 - Trigger Type Codes ........................................................................................... 56 Table 4 - TT21/BS8521 Event Codes ............................................................................... 56 Technical Details ............................................................................................... 63 Environmental ................................................................................................................... 63 Standards ........................................................................................................................... 63 N72 ...................................................................................................................................... 63 Declaration of Conformity ................................................................................................ 63

4 Installation Guide What’s in the box When you open the box for the first time, please ensure you have all of the following: Home unit Personal radio trigger Amie Personal radio trigger wearing options Neckcord, Wrist strap, Belt Clip Installation and User Guide Leads and adaptors Australia New Zealand Telephone lead (3 metre cable) Telephone adaptor Mains adaptor (3 metre cable) Telephone lead (3 metre cable) Telephone adaptor Mains adaptor (3 metre cable) If any of the above items are missing, please contact your supplier.

5 Your home unit DC Top View Bottom View Rear View

6 For your safety - Installation advice IMPORTANT: Connect the home unit to the first telephone point in the house with all other extensions wired into the unit to ensure proper operation even when another telephone is in use or off hook (see below for more detailed instructions). All equipment requiring a link to the telephone line MUST be connected as follows: Extension phones/smart boxes/modems/TV set top boxes All telephones in the home MUST be plugged directly into the home unit using telephone adaptor ⓑ and the home unit socket labelled  to enable the home unit to disconnect extension telephones when raising an alarm call. A multiple telephone adaptor may be required to connect more than one telephone (not supplied). Cordless phones Ensure that the main base/charger which is registered to all other handsets in use, is connected directly to the home unit as above. Safe Socket™ Alternatively a Safe Socket (part number TSSAUS01)can be installed on all extensions used by other equipment, except the Tunstall, to ensure that alarm calls are raised even when the line is being used by another extension. Contact your supplier for more information. Broadband Please ensure a high quality ADSL filter is in use and the home unit is connected to the phone (analogue) socket on the filter. Please contact your supplier for further advice if necessary. Dos  Keep the home unit connected to the mains power at all times.  Connect the home unit to the first telephone point in the house with all other extensions wired into the unit to ensure proper operation even when another telephone is in use or off hook.  Contact your supplier as soon as possible after the LED on the personal radio trigger indicates a low battery. Don’ts  Expose the home unit to water or other liquids.  Connect cables other than those supplied with the home unit.  Place the home unit next to something that makes lots of noise, such as next to a television, radio or washing machine.  Place the home unit close to a heat source e.g. cooker or large metal objects e.g. microwave. ⓑ

7 Quick start guide IMPORTANT: In order to function the home unit must be programmed correctly to a monitoring centre or personal recipient (please see programming section). Step 1 - Connecting the leads and adaptors Please follow the steps below to plug the leads correctly into the home unit. Step A – Plug the telephone lead ⓐ into the home unit socket labelled LINE and the telephone wall socket. Step B – Plug the telephone adaptor ⓑ into the home unit socket labelled  and then plug all required telephones / equipment into the telephone adaptor ⓑ using a multi socket extension if required (not supplied). See page 8 for more details. Step C – Plug the mains adaptor ⓒ into the home unit socket labelled DC and then connect to the mains power. Note – ensure the mains power is switched on. NOTE: Only use with the power adaptor supplied with the home unit (part numberT0910TUN). (The DL1 will have a new 12v adaptor. Not sure if this P/N is correct)

8 Step 2 – Testing/Commissioning Ensure the home unit is programmed to the correct telephone numbers (see page 18), then press the red alarm button on the home unit and ensure it raises a call through to the monitoring centre/personal recipient. Also remember to test the personal radio trigger by pressing its red button and ensuring a call is raised. The personal radio trigger test should be done at various points around the property to ensure the radio range provides sufficient coverage for the user to raise an alarm call using their personal radio trigger. Remember to also set the time on the home unit if you are using features that rely upon the home unit’s clock. Also test any other radio devices that are programmed to the unit e.g. Smoke detector Step 3 – Adding personal triggers/telecare sensors For more information on adding personal triggers, please see page 16 of this guide. The programming section of this guide also provides further information. Step 4 – Ready to use Once successfully tested, the home unit is ready for use. Wall mounting (quick) Decide where you want to situate the home unit. Remember it should be within 2 metres of a mains power socket and the main telephone line socket. Then hold the Tunstall Vi+ in a horizontal position and use the two wall mount markers (see diagram below) to accurately mark the wall. Drill 2 holes 40 mm apart, firmly attach screws (not supplied) leaving the screw heads protruding from the surface and then locate the wall mounting points on the back of home unit with the screws. NOTE: The diagram above is for illustrative purposes only and should not be used as a measuring tool i.e. it is not drawn to scale. WALL 40mm

9 Table stand / Wall bracket (optional) An optional table stand and wall bracket are available for the Tunstall Vi+,see part numbers below. Fitting the Table Stand (D5102132) This allows the buttons and speaker to be angled towards the user. This also covers where the cables connect to the unit, this can help prevent accidental unplugging of cables. 1 2 3 X 2 1a 1b 2a 3a 

10 Fitting the wall bracket (D5102130) The Tunstall Vi+ can be wall mounted using the optional bracket, this conceals the cables where they connect to the unit. X 2 2a 3a 1a UK/EU/USA/AU US 2b 3b

11 Using the home unit Making an alarm call Press the red button on the personal radio trigger or the red alarm button on the home unit. The home unit will announce ‘Do not worry your alarm telephone is dialling for assistance’. The call will be answered by an operator at the monitoring centre. Tell the operator why you have generated the alarm call and they will arrange for assistance. Cancelling an alarm call Wait 5 seconds (after the alarm button is pressed) and press the green cancel button. This in-built delay prevents false cancellation of an alarm call. Alarm calls made from a personal radio trigger can be cancelled immediately by pressing the green cancel button. Answering calls remotely via the personal trigger Personal radio triggers can be used to answer incoming telephone calls remotely by pressing its red button while the home unit or connected telephone is ringing. When pressed, the home unit will answer the call and you can speak to and hear the caller handsfree via the home unit. To revert to handset mode, just pick up the handset of the connected telephone. Replacing the handset will transfer the call back to handsfree mode. To end a handsfree call, press the red button on the personal radio trigger again or press the cancel button. Calls can also be answered in handsfree mode at the home unit by pressing the cancel button.

12 Status warnings Telephone line monitoring If the telephone line is faulty or becomes disconnected, the home unit will announce ‘WARNING – the telephone line is disconnected’ after 1 minute and the green LED flashes. This warning will be repeated every 30 seconds until the telephone line becomes available again. To silence the warning, re-connect the telephone line. If the telephone line is connected and the warning continues, press the green cancel button. If the warning continues you should contact your telephone line supplier (e.g. Testra, Optus, Vodaphone etc.) as the telephone line may be faulty. Power failure monitoring If a power failure occurs, the home unit will continue to work using its back-up battery, however, as a warning the red LED will flash once every 4 seconds (see section – what the lights on the unit indicates). The unit will also announce ‘WARNING – there is no mains power’. This warning is repeated every 5 minutes. To silence the warning reconnect the power lead. If the power failure lasts for more than 1 hour, during the next hour the unit will automatically call the monitoring centre. A call will be raised every 4 hours to the monitoring centre until the power is restored. The battery provides 40 hours back-up.

13 The lights on the home unit indicate The lights on the home unit provide indications of its status based on the below. Alarm Button (Red) Home Unit Status Red alarm button on Normal mode Red alarm button flashing (1 every 4 seconds) Normal mode running on battery (mains power off) Red alarm button flashing (1 every second) Alarm mode Status Led (Green/Red) Home Unit Status Green LED on (2 every second) Normal Mode Red LED flashing ( 1every 4 seconds) Low Internal Battery Red LED flashing ( 1 every second ) Telephone line disconnected Red/Green flashing Radio Blocking Detected No lights on Unit powered down (if power is on and connected then the unit may be faulty) Home/Away Button (Yellow) Home Unit Status Yellow LED on Away Mode Yellow LED off Home Mode Yellow LED flashing (2 every second) Intruder entry/exit time period The LED on the personal radio trigger indicates When the personal radio trigger is pressed, the red LED will light up. This is to indicate that the button has been pressed. If the LED flashes when pressed this indicates that the personal radio trigger battery is low and should be replaced. You

14 should contact your supplier as soon as possible in the event of low battery indication. Programming a telecare sensor to the home unit Telecare sensors with plug and play functionality can be programmed to the home unit using the following steps: Step 1 – Press and hold down the green cancel button until it bleeps (approx. 5 seconds). The home unit announces ‘Programming mode’ and the red alarm button flashes slowly. Step 2 – Press and hold down the green cancel button again until it bleeps (approx. 3 seconds). Release the cancel button, the home unit announces ‘Registration Mode’ and the red alarm button flashes rapidly. Step 3 – Activate the sensor/trigger, the home unit will announce the trigger type to confirm registration. Step 4 – Press and release the green cancel button. The home unit will bleep (programming mode exited). Step 5 – Test the sensor/trigger by activating it and ensuring it raises an alarm call. If you would like to know which telecare sensors are currently available, please contact your supplier. NOTE: Whilst in Step 3 the following quick codes can be entered via the series telephone handset to configure telecare sensors related to the intruder setup. 6003 Set last assigned trigger as a Zone 1 armer 6004 Set last assigned trigger to be a Bogus Caller 6005 Set last assigned trigger to be a Zone 1 and Zone 2 armer 6006 Set last assigned trigger to be Zone 1 and Zone 2 arm/disarmer 6008 Set last assigned trigger to start entry/exit tones on activation 6009 Set last assigned trigger to not start entry/exit tones on activation Using the below quick code, the last assigned trigger can be given a location. 4zxx Set the last registered trigger for zone and location Must be done before exiting program mode where z = 0 for zone 1 and 1 for zone 2, xx = TT21 location code, see table 1 Range Test The home unit has a range test feature that enables you to test the range of personal triggers without raising an alarm call. This is done by putting the home unit into programming mode (press and hold down the green cancel button until it bleeps). When in programming mode, press the required personal trigger if it is within range the home unit will bleep and announce the trigger or telecare sensor type.

15 Cleaning the home unit Dust the home unit with a soft cloth which can be moistened with a gentle detergent if required. Ensure that no moisture goes through the speaker grill. Removing the speaker cover It is possible to remove/replace the speaker cover if it becomes damaged or the speaker holes become clogged with dirt. Using your fingers loosen the speaker cover by working around each edge of the cover. Take care not to damage the speaker cover. Removal of the speaker cover should only be carried out by a trained installer and the cover should be replaced soon afterwards to avoid any damage to the speaker. NOTE: Do not touch the speaker when the speaker cover has been removed. Maintenance The unit contains no user serviceable parts. The Tunstall home unit battery should be replaced immediately upon receipt of a battery failure alarm or after 5 years. In order to replace the battery, firstly disconnect the telephone line from the home unit and unplug the mains power adaptor. Then remove the battery cover and replace the battery. Once replaced, reconnect the power and telephone line. If features requiring the date and time are being used please check the date and time programmed into the unit. For any maintenance or issues please contact your service provider. Programming guide Programming of the home unit and its functions can be achieved using three different methods: Speaker Cover

16  PC Connect programming tool – full programming can be achieved using a TAPIT programming tool linked to the home unit and a laptop running PC Connect software. Full help files are provided within the software.  PNC software – this method allows more in depth remote programming at the monitoring centre using custom designed screens within the PNC software (depending upon the software version) or via manual entry of parameters.  Series telephone – basic user programming can be achieved by using the keypad of a phone connected to the serial telephone socket of the home unit. This includes quick codes and manual entry of parameters. Instructions are included within this programming guide. The following table provides an overview of which features can be configured using the above programming tools. For a full list of which features each Tunstall home unit can support, please see the ‘Features at a glance’ section. Icon Feature PC Connect (1.40 or above) PNC4 V2.5.1 PNC5/6 Series Telephone Installer Keypad Telephone Numbers & IDs Full Full Full Basic keypad codes Basic keypad codes Inactivity/Temp Full Basic keypad/user option codes or Manual Entry Basic keypad/user option codes or Manual Entry Basic keypad/user option codes Basic keypad/user option codes Call Sequences Full Full Full None None Intruder/Away/ CAS Full Basic quick codes or Manual Entry Basic quick codes or Manual Entry Basic quick codes None Radio Triggers & Events Full Basic add/delete Basic add/delete Basic keypad codes Basic Periodic Calls & AP (Auto Presence)* Full Full Full None Basic Hardwired Input Full Full Full Basic quick codes None Event Configuration Full event based configuration Non telecare sensor alarms/events only Non telecare sensor alarms/events only None None Manual Entry** & Quick Code Yes Yes Yes Yes Yes Fault Monitoring Full Mains and telephone line failure only Mains and telephone line failure only Basic keypad codes Basic Reminders Fully configure (excluding None (done via IVR) None (done via IVR) Quick codes (just recording) Quick Codes Basic

17 recording) (Just recording) Critical Visits Full Manual Entry Manual Entry None None Keyless Entry Full Manual Entry Manual Entry None None Auto Answer Full Manual Entry Manual Entry None None Time & Date Full Full Full Keypad code Keypad Code Speech Configuration Full Manual Entry Manual Entry None None Output Configuration Full Full Full None None Virtual Sensors Full Settings adjustable, initial setup via PC Connect Settings adjustable, initial setup via PC Connect None None ADLife Configuration Full None None Quick Codes None Line Ringing Configuration Full None None None None Time Windows Full None None None None * Auto Presence is not supported in the UK ** Programming home units using manual entry should only be done when advised by Tunstall.

18 How to program via PC Connect programming software Home units can be connected to a laptop/PC using a USB TAPIT. The computer requires PC Connect software loaded onto it (this can be downloaded from http://www.tunstall.com/solutions/lifeline-vi). The software provides the ability to access enhanced programming features that series telephone/remote PNC programming does not provide access to. The software includes detailed help files that explain all the features and how they can be tailored to meet the needs of individual people. USB TAPITs can be purchased using part number 51900/01. How to program via PNC software PNC6 Using PNC6.3 monitoring software the operator can use custom designed screens to program the features of the home unit remotely. PNC5 From PNC5, the programming screens will be the same as Tunstall Connect and Connect+ home units. Therefore some new features will not have programming screens. PNC3/4 Remote programming of the Tunstall Vi+ is not supported from PNC3 or 4. How to program using a series telephone Step 1 – Connect a telephone directly to the socket on the home unit labelled . Step 2 – Place the home unit in to programming mode by pressing and holding down the green cancel button until it bleeps (approx. 5 seconds). The home unit announces ‘Programming mode’ and the red alarm button flashes slowly. Step 3 – Lift the handset of the telephone and enter the quick codes listed on the following pages. Manual entry of parameters can also be completed via this method, however this should only be used when advised by Tunstall. How to program using the Installer Keypad Step 1 – Connect the installer keypad to the AUX socket on the Tunstall

19 Step 2 – Enter commands via the keypad (Refer to Installer keypad section for more detail) Frequently used series telephone codes Enter programming mode as described on the previous page, lift the telephone handset and then enter the following codes: Resetting the home unit but retaining radio triggers To reset all previous programmed information except the radio triggers, press: This code means all functions are reset to default settings. The date and time remain unchanged. Resetting the home unit To reset all previous programmed information press: Resetting erases all programmed telecare sensors and triggers and all functions are reset to default settings. The date and time remain unchanged. Setting the time and date There is a real time 24 hour clock in the home unit which automatically adjusts to AEST During power cuts the clock is backed up by the home unit’s battery for up to 40 hours. However if the unit is powered down for transit then the clock must be reset again when the home unit is installed in the user’s home. Once the time has been set the time can be checked by using the quick code 3020. The unit will then announce the date and time. During the first 30 minutes of installation the Tunstall Vi+ will also announce the date and time when an incoming telephone call is received (requires CLI on the telephone line). To set the clock press: DDMMYY HH MM X Y DD represents the day of the month (01-31) MM represents the months (01-12) YY represents the two digit year (00-99) HH represents hours 00-23; 24 cannot be programmed MM represents minutes 00-59; 60 cannot be programmed X represents the daylight saving time zone (0 = disabled, 3 = AUS Eastern States, 5 = NZ) Y represents enable/disable auto CLI time update feature (0 = disable, 1 = enable)

20 Telephone numbers The series telephone keypad supports the programming of 10 alarm numbers. By default, telephone numbers 1-4 are set to call control centres (CC) and telephone numbers 5-10 are set to a Personal Recipient (PR) destination. To change the destination from CC to PR or normal telephone (POTS) see the next section. Control centre numbers Control centre numbers are programmed by pressing: Tel. No. (max 20 digits) Sets telephone number 1 To set tel. number 2 replace 00 with 01 To set tel. number 7 replace 00 with 39 To set tel. number 3 replace 00 with 07 To set tel. number 8 replace 00 with 40 To set tel. number 4 replace 00 with 08 To set tel. number 9 replace 00 with 41 To set tel. number 5 replace 00 with 09 To set tel. number 10 replace 00 with 42 To set tel. number 6 replace 00 with 10 NOTE: A pause can be entered when programming alarm numbers by pressing #2 as part of the telephone number. Changing telephone number destination to PR or POTS To program an existing telephone number to a PR or POTS destination, press: XY Where X represents the telephone number position (1-9 with 0 = 10) Where Y represents the destination type CC (0), PR (1) and POTS (2) NOTE: It is important to set the correct destination type otherwise the recipient of the alarm call will not be able to deal with it correctly. A CC call expects a particular handshake from the control centre, a PR call requires a recipient with a touch tone telephone and a POTS call is a normal telephone call (i.e. fast dial button).

21 Unit ID numbers The home unit sends a unit ID number to the monitoring centre when an alarm is sent. The number identifies which home unit is sending the alarm. Unit ID number 1 must be programmed into the home unit (default 995) in order for an alarm to be sent. The unit ID number may be the same for all monitoring centres and personal recipients. If required the home unit can be configured to send a different unit ID to each telephone number it is programmed to call. Adding/Changing a unit ID Unit IDs can be programmed into the home unit by pressing: Unit ID (max 12 digits) Sets Unit ID 1 To set Unit ID 2 replace 02 with 12 To set Unit ID 7 replace 02 with 17 To set Unit ID 3 replace 02 with 13 To set Unit ID 8 replace 02 with 18 To set Unit ID 4 replace 02 with 14 To set Unit ID 9 replace 02 with 19 To set Unit ID 5 replace 02 with 15 To set Unit ID 10 replace 02 with 20 To set Unit ID 6 replace 02 with 16 Deleting a unit ID To delete a unit ID press: Deletes Unit ID 1. Replace 02 with the numbers identified above to delete the appropriate Unit ID number. NOTE: If no unit ID is linked to a telephone number, the first valid code will be used. The actual number of digits sent to the alarm receiver depends upon the type of monitoring centre being used. Please contact your monitoring centre for more information.

22 Selecting DTMF or STMF Traditionally all home units have used Dual Tone Multi Frequency tones to communicate with monitoring centres. As a result of network changes, these can on occasion be corrupted so a new signalling method Sequential Tone Multi Frequency (STMF) has been designed. All Tunstall Vi+ have already been configured to allow the STMF method to be utilised. If a DTMF failure does occur then the home units will automatically switch to STMF for subsequent alarm dial attempts and will then continue to use STMF in preference to DTMF for all future alarm calls. Using the following quick codes, Tunstall Vi+ home units can easily be set to use DTMF or STMF or automatically choose. NOTE: Before using STMF, the PNC monitoring centre and back-up centre must be configured to receive STMF protocol. Prefix numbers A function can be enabled/disabled to ensure a prefix number is inserted before all dialled numbers from the home unit e.g. dialling 9 when using a PBX. This can be achieved by pressing: Prefix (max 8 digits) Suffix numbers To program a suffix please use PC Connect software. Unit always uses DTMF (should be used when communicating to a monitoring centre that cannot support STMF). Unit chooses DTMF or STMF (default status). Unit always uses STMF (for use when operating on GSM and/or NBN networks).

23 User Options Codes The following table provides a two digit code that enables you to set parameter 11 very simply. For example, to set a home unit to have; No inactivity monitoring, no line fail warnings (audio or visual) but with mains audio fail warning on, press; 12HRS 24HRS  65 64 61 60 25 24 21 20 75 74 71 70 35 34 31 30 45 44 41 40 05 04 01 00 Inactivity Monitoring Set? Inactivity Period Line Disconnect Audio & Visual Warning? Disable Line Disconnect Audio Warning? Mains Fail Audio Warning? X                      X X X X X X X X X X X X X X X X X X X X X

24 Quick Codes The Tunstall Vi+ home unit has a number of quick codes that can be entered into the series telephone when the home unit is in programming mode or remotely via PNC4 (v2.5.1) and PNC5/6. Quick Code Purpose Comments 2040 Reset to default but retain radio triggers Time and date remain unchanged 2050 Reset to factory defaults Time and date remain unchanged 2060 Delete ALL radio triggers Restores to default 3000 Delete the next radio trigger transmitted Must activate trigger 3011 Activate external relay for 2 seconds All alarms (Call Raised) 3012 Activate external relay for all alarms when call selected and de-activate when calls cleared Call Selected Call Cleared 3013 Activate external relay on radio smoke alarm and de-activate when cleared Smoke Alarm Call Cleared 3014 Disable external relay for all events 3020 Announce date and time 31xx Enables periodic calls (30 day) with offset of xx hours 3100 Disables periodic calls 3300 Demonstrates the pendant test reminder function 4zxx Set the last registered trigger for zone and location Must be done before exiting program mode where z = 0 for zone 1 and 1 for zone 2, xx = TT21 location code, see table 1 45xx Set hardwire input to trigger type number Where xx trigger type code, see table 2 46xy Set hardwired input sensor x = 0 for disable, 1 = n/o, 2 = n/c y = 1 for zone 1 and 2 = zone 2 47xx Set hardwired input location Where xx is TT21 location code, see table 1 48xy Set destination Where x is telephone number 1 to 10 ( 0 = 10 ) y = 0 for CC, 1 for PR and 2 for POTS 51xx Enable inactivity monitoring for a period of 12 or 24 hrs Where xx is 12 or 24 6001 Enable intruder Default entry/exit time 30 secs 6002 Disable intruder 6003 Set last assigned trigger as a Zone 1 armer Home unit must be in assign mode 6004 Set last assigned trigger to be a Bogus Caller Home unit must be in assign mode 6005 Set last assigned trigger to be a Zone 1 and Zone 2 armer Home unit must be in assign mode 6006 Set last assigned trigger to be Zone 1 and Zone 2 arm/disarmer Home unit must be in assign mode 6008 Set last assigned trigger to start entry/exit tones on activation Home unit must be in assign mode 6009 Set last assigned trigger to not start entry/exit tones on activation Home unit must be in assign mode 61xx Enable intruder and set entry/exit tones Where xx is in seconds 6413 Enable intruder disarm method of AWAY and personal trigger

25 6403 Disable intruder disarm method of AWAY and personal trigger 6414 Enable intruder disarm method by PIN 6404 Disable intruder disarm method by PIN 6413 Enable intruder system disarm by ‘away key and personal trigger’ 6415 Enable intruder disarm method by arm/disarm trigger 6403 Disable intruder system disarm by ‘away key and personal trigger’ 6405 Disable intruder disarm method by arm/disarm trigger 650x Disable Virtual PES for x minutes 6550 Purge ADLife data 6551 Test call for ADLife 6600 Disable Radio Interference Monitor Disables both local alerts and alarm calls to monitoring centre 6601 Enable local alerts (visual and audible) for Radio Interference Monitor Alarm calls are not affected 6602 Enable alarm call to monitoring centre for Radio Interference Monitor Local warnings are not affected 6603 Disable local audible alert for Radio Interference Monitor Visual alerts persist only 7XYY Virtual Bed/chair Absence time period Valid values of X are “1” and “2” for Virtual Bed/Chair sensors 1 and 2 respectively. Valid values of YY are 00 to 59 minutes 7000 Record PR message 7010 Delete PR message 7001 Record reminder message #1 Press *on telephone keypad or cancel on Tunstall Vi to end recording 7002 Record reminder message #2 As above 7003 Record reminder message #3 As above 7004 Record reminder message #4 As above 7005 Record reminder message #5 As above 7006 Record reminder message #6 As above 7011 Delete reminder message #1 7012 Delete reminder message #2 7013 Delete reminder message #3 7014 Delete reminder message #4 7015 Delete reminder message #5 7016 Delete reminder message #6 9000 Home unit automatically switches between DTMF and STMF (default status) 9001 Home unit always uses DTMF 9002 Home unit always uses STMF This should be used for GSM and Next Generation Networks. 9101 Make all event calls silent and visual Alarm button will flash 9108 Make all event calls silent and non visual Alarm button does not flash 9103 Restore all event calls to default states

26 Installer Keypad (51900/10) Introduction The keypad is designed to enable a trained installer to configure a home unit prior to use. It must not be left connected to an operational unit. If unused for 5 minutes the keypad will enter a “sleep” condition, and if left connected to a home unit warning tones will be sounded until it is disconnected. Attachment points are provided to enable the keypad to be carried on a neck cord/belt clip. The slot on the rear of the Keypad can be used to hold an ID card or this quick reference card. Connecting the Keypad Programming Any parameter value can be set by using the keypad, to program a parameter enter the following key sequence: AAA BBBB(max 16 digits) AAA is the parameter number and BBBB is the value to be programmed e.g. * 2 * 995* would program the units ID to 995. Enquiry It is possible to enquire what value is stored in any parameter, to do this enter the following key sequence: Parameter number This will displays current value of the specified parameter e.g. might show *2*995EEEEEEEEEEEEE Note that “E” denotes an “empty” digit. This is shown when reading a parameter but will be added automatically when programming new values. Connect this end to the keypad Connect this end to the Aux socket on the Vi+

27 It is then possible to modify the content of a parameter, this can be edited using and then re-programmed by entering at the end of the sequence. Use the left arrow key to move to a digit to change it, then use the right arrow to scroll to the end and press * to save it. Quickcodes To program any of the quickcodes into the unit enter the 4 digit quickcode followed by key e.g. 2050 will reset the unit to default settings. Setting the Time and Date on the unit It is possible to use the keypad to set the time and date on the unit, this is important when using any alarms that require the time/date to be correct E.G. virtual property exit sensor.  To set the time, on the keypad enter HHMM(24hr format)  To set the date, on the keypad enter DDMMYYYY  To check the time and date the unit can speak the time and date, enter 3020 on the keypad. Setting the Ringing Volume To set the volume on the unit clear the display on the keypad by pressing the . Press the to decrease the volume or the to increase the volume. Once you have selected the correct volume level press the key within 10 seconds to store the value. Programming alarm telephone numbers It is possible to program the first 4 telephone numbers using the following sequence, to program the remaining telephone numbers use the manual entry method. Monitoring centre numbers Monitoring centre numbers are programmed by pressing To add: 1-4 Tel. No. (max 16 digits)

28 Personal recipient numbers Personal recipient numbers are programmed by pressing To add: 1-3 Tel. No. (max 16 digits) Deleting alarm numbers Alarm numbers can be deleted either one at a time or all at once using the following sequences: To erase one monitoring centre alarm number, press: 1-4 To erase all monitoring centre alarm numbers, press: To erase one personal recipient alarm number, press: 1-3 To erase all personal recipient alarm numbers, press: Pauses and dialing method Pauses can be inserted before alarm numbers or where a prefix is used between the prefix and the alarm number. The length of the pause and the dialing method (DTMF or pulse) can be set by pressing: 0 1 0 XY X is the dialling method = 0 (DTMF) or 1 (Pulse) and Y is the length of pause in seconds = 1 to 9 Prefix numbers A prefix number can be inserted before all dialed numbers from the keypad e.g. dialing 9 when using a PBX. This can be achieved by pressing: Enable 0 1 2 prefix (max 8 digits) Disable 0 1 2 NOTE: If you need to enter a pause in the telephone number E.G. dialling 9 for an outside line, use the key followed by the remaining digits.

29 Call sequences As it is not possible to program call sequences using the keypad, default call sequences are used which depend on the mixture of monitoring centre, personal recipient and information numbers programmed into the Vi+. The default call sequences are as follows: Only monitoring centre numbers programmed When an alarm is raised, the Vi+ firstly calls alarm number 1 twice and thereafter calls alarm numbers 2, 3 and 4 once each. If there is no answer from any of the four numbers, the Vi+ calls alarm number 1 again, but this time four times, and then calls the next alarm number etc. until the alarm is received. The maximum number of call attempts is 10 therefore the call sequence used is as follows: x2 x1 x1 x1 x4 x4 x4 x4 x8 x8 Only personal recipient numbers 1-3 programmed The following call sequence is used: x1 x1 x1 x4 x4 x4 x4 x4 x4 Both monitoring centre and personal recipient numbers 1-3 programmed The following call sequence is used: x1 x1 x1 x2 x1 x1 x8 x8

30 Unit ID number The Vi+ sends a unit ID number to the alarm receiver when an alarm is sent. The number identifies which Vi+ is sending the alarm. Unit ID number 1 must be programmed into the Vi+ in order for an alarm to be sent. The unit ID number may be the same for all monitoring centres and personal recipients. Using the keypad, the Vi+ can be programmed with up to 4 unit IDs (10 ID numbers can be programmed using the other programming methods) e.g. ID 1 can be used for local alarms to a recipient in a facility and ID 2 can be used for calls to a monitoring centre. The unit ID can be programmed into the Vi+ by pressing: 1-4 Unit ID (max 12 digits) NOTE: If no unit ID is linked to an alarm receiver, the first valid code will be used. The actual number of digits sent to the alarm receiver depends upon the type of monitoring centre being used. Please contact your monitoring centre for more information. To erase one unit ID number, press: 1-4 To erase all unit ID numbers, press: Pendants and telecare sensors To erase one pendant/sensor, press: then activate the pendant/sensor. To erase all pendants/sensors, press: Turning features on and off The Vi+ units have a wide range of other features that can be turned simply on or off. When these features are turned on they automatically use the default settings listed on the next page. The Xs below relate to the feature number in the feature list (see following page). Some features can also be configured in the required way, for more information see the section ‘Features explained and configuring settings’ on page 23. To turn a feature ON, press: X X X

31 To turn a feature OFF, press: X X X To turn a feature ON and assign a value, press: X X X Value NOTE: Where values are required please refer to the notes column in the features list for further instructions. Features list Feature number (XXX) Feature Default value Notes 010 Pauses & dialing method 2 sec pause, DTMF 012 Prefix number 014 Suffix number Sends a # 080 Periodic test calls – fixed period Every 24 hours at time of programming 081 Periodic test calls – fixed time Every 24 hours at 00:00 hours 150 Signal beep using pendant Enables user to signal a beep to monitoring centre if they cannot speak. 180 Inactivity monitoring Continuous Mode 3 with elapsed time of 16 hrs. 181 Intruder monitoring Entry/exit period = 30 sec 190 Power failure alarm Send every 4 hours after first hour. Sends alarm when power failure occurs. 195 Power restored alarm Sends alarm when power is restored. 200 Personal recipient message 201-203 Reminder messages No. 1-3 Vi+ only 204-206 Reminder messages No. 4-6 210 Reminder function Reminder chime 30 mins. 211 Critical visits Window time set to 60 mins. 220 Speech message for telephone line/AC power failure Unit provides spoken warning of telephone line/AC power failure. 230 Range test Temporarily puts the unit in range test mode. Press cancel key to exit. 990 Reset unit All features are set to the original factory settings.

32 Inactivity monitoring The Vi+ can monitor movement around the home and send an alarm call to the monitoring centre if no movement is detected within a specific time period. When configured using the keypad, inactivity monitoring is simplified using default settings. When configured via the PC Connect programming tool or monitoring centre, the inactivity monitoring feature has three modes (see note below). In all modes, before an inactivity alarm is raised an inactivity warning period will occur. This warning period is intended to inform the user by announcing ‘An inactivity call is about to be made, please press cancel’ therefore giving them the opportunity to cancel the alarm. Enabling and changing the inactivity monitoring period, press: 1 8 0 XX XX is the length of inactivity before an alarm is raised = 00 (15 minutes), 01-99 (time in hours) The above sets continuous (24 hour) Mode 3 monitoring with a XX time period, a 5 minute warning period and inactivity monitoring suspended after first alarm until further activity is detected. Therefore if movement is not detected for XX time in any 24 hour period an alarm call will be raised following a 5 minute warning period. NOTE: Mode 1 – generates an alarm if the user is inactive for a configurable 12 or 24 hour period (continuous period). Mode 2 – generates an alarm if the user is inactive between a configurable start and end time (time window). Two time windows are supported e.g. 7am – 10am and 4pm – 7pm. Mode 3 – generates an alarm if the user is inactive for a period of time within a time window or continuous period. Two monitoring windows are supported e.g. raise an alarm call if the user is inactive for any 1 hour period between 7am-10am and any 40 minute period between 4pm – 7pm. In all modes, before an inactivity alarm is raised an inactivity warning period will occur. This is fixed at 10 minutes for Mode 1 and is configurable between 0 and 9 minutes for Modes 2 and 3. This warning period is intended to inform the user that an inactivity alarm is about to be raised therefore giving them the opportunity to cancel the alarm. After an alarm has been raised, inactivity monitoring can either be suspended until further activity is detected (all Modes) or can optionally restart immediately (Modes 2 and 3 only). NOTE: To avoid false calls to the monitoring centre, inactivity monitoring should be de-activated when the user leaves their home.  Activate (home mode) - press the away button  De-activate (away mode) - press the blue away button

33 Reminder functionality The Vi+ allows up to 6 voice reminder messages to be recorded into the unit and then played back at a given time on a one-off or daily basis. Messages can be recorded locally using the keypad or remotely using an interactive voice response (IVR) system. Listening to a reminder message When a message is due to be played, the Tunstall home unit will bleep and announce ‘Reminder’ every 30 seconds. The user must press the cancel button to hear the message. If the user does not acknowledge the message then a ‘reminder- no acknowledge’ alarm will be raised. Turning the reminder feature on The reminder feature must be turned on by pressing the following keys. 2 1 0 The reminder messages and times can then be programmed into the home unit using either the IVR or keypad configuration methods (see the following pages).

34 Saving Unit templates. Up to four configuration “templates” of customised settings can be stored in the keypad’s memory for subsequent programming to other home units. This function must be used with care. Specific settings such as unit ID, radio trigger assignments/configurations, personal recipient/auto-answer numbers etc. must be individually configured after any template is applied. Only settings able to be configured by service providers and which have been changed from their default values are stored/overwritten, though radio peripheral and unit identities are unaffected. A stored template should only be applied to home units of the same model and release level as the unit from which it was read otherwise a warning will be given and the process halted. Save a template into the keypads memory from the home unit Press followed by the destination template location the settings are going to be stored in ( - ), which must be held for 3 seconds, then followed by the key. Write Template from the keypad to the home unit Press the key followed by the source template ( - ) key, which must be held for 3 seconds, then followed by the key. List Stored Templates It is possible to list the stored templates and their associated software version. Press the key followed by to display the information. Delete Template from Keypad To delete a template press followed by the source template ( - ) key, which must be held for 3 seconds, then press the key.

35 Features explained Telephone numbers & IDs Up to 10 telephone numbers can be entered in the boxes. The destination type has to be changed to the correct type for each telephone number. There are three different destination types:  Control centre - this should be used for all telephone numbers used for control centre call handling  Personal recipient - this should be used for sending an alarm call to a normal house phone or mobile phone  POTS - this is used when setting up a fast dial button on the home unit e.g. the away button used a fast dial button The home unit sends a unit ID number to the control centre when an alarm is sent. The number identifies which home unit is sending the alarm. The specific unit ID field enables you to enter a different unit ID for each telephone number Call sequences The call sequence consists of up to 10 telephone numbers that the home unit can be set to dial in any order with multiple attempts to each alarm number. The home unit will ring each number in the order set up via PC Connect or PNC. If the home unit reaches the end of a call sequence without the alarm being answered it will start again at the beginning of the sequence. There are a total of 10 call sequences. Away button options The away button can be set to provide different actions when pressed, these include:  Standard Home/Away - the Away button will suspend inactivity monitoring and arm the intruder alarm if it is enabled.  Service Key - the Away button act as a fast dial button and call a designated telephone number when pressed.  Check in/Out Button - Setting the Away button to a Check in/Check Out Button will raise a carer arrived event on the initial press and a carer departed event on the subsequent press. Radio triggers The Tunstall Vi+ supports up to 35 telecare sensors/radio triggers. Using PC Connect the radio triggers can be set up with the correct trigger type, location code and usage e.g. whether it is used as part of a virtual sensor. Periodic calls The home unit allows a periodic call event to be generated either at a configurable period or at a fixed time. In the configurable period case, the period between events can range from seconds through to days. In the fixed time case, the period between events is a configurable number of days. When the unit is configured to generate periodic call events at a configurable period, an initial offset time can be specified which must elapse before the first periodic call event is generated. This feature allows a unit that is configured during the day to generate periodic call events at a more appropriate time i.e. during the night. NOTE: Periodic calls must be set with a period of 24 hours or more when operating with a Tunstall PNC monitoring centre.

36 Backup battery monitoring The unit battery low feature provides the following alerts: 1. Under mains failure condition – home unit alerts monitoring centre when the home unit battery reaches 1/3 of its capacity and therefore has approximately 13 hours remaining back up time. This alert is in addition to the existing alerts provided during a mains failure situation.(Code JB) 2. Battery terminal voltage too high or too low – this alert is provided at any time when the battery voltage goes above or below set limits indicating a unit battery fault or failure.(Code J8) If mains failure alerts are received close to the ‘System Battery Low’ and ‘Battery or Unit Failure’ messages then it can be assumed that the message relates to the battery backup time remaining during a power failure. Therefore this alerts the monitoring centre that there is only 13 hours battery time remaining until the unit will shut down unless the mains power is restored. Alerts received when no mains failure alerts have been received relate to a battery fault or failure. Such alerts should be dealt with promptly by replacing the unit’s back up battery. These can be ordered from Tunstall using part number D3316093A. This supports battery management procedures and in particular avoids the need to carry out the 6 monthly unit battery tests as previously recommended and will also raise alerts to any battery failures at the earliest opportunity.

37 Intruder monitoring The home unit has the ability to provide a simple to use intruder alarm facility, which will alert the monitoring centre or personal recipient on detection of an intruder. When configured using the series telephone keypad, the intruder monitoring function is simplified and uses a number of default settings. These settings other than the entry/exit times period, can only be configured using the PC Connect programming tool or via the monitoring centre. By turning the function ON using the keypad, Intruder monitoring will use the following settings.  Arm method – press the away button, unit announces ‘Away’ and entry/exit tones will be heard for 30 seconds.  Disarm method – press away button followed by the personal radio trigger, the unit will announce ‘Home’ and the entry/exit tones will stop. To configure the intruder settings use the following quick codes: 61xx Enable intruder and set entry/exit tones Where xx is in seconds 6413 Enable intruder disarm method of AWAY and personal trigger 6403 Disable intruder disarm method of AWAY and personal trigger 6414 Enable intruder disarm method by PIN 6404 Disable intruder disarm method by PIN 6415 Enable intruder disarm method by arm/disarm trigger 6405 Disable intruder disarm method by arm/disarm trigger If an intruder detection event is detected that is within the armed zone(s) and is from an entry/exit sensor then the entry period will commence and entry tones will sound. The user has until the entry period expires to disarm the intruder system otherwise an intruder alarm will be generated. NOTE: The intruder function can be configured to meet the individual user’s need using either the PC Connect programming tool or via the monitoring centre. This enables more complex settings to be configured including: different arming methods, optional entry/exit tones, how the unit reacts to intruder detection events (event-based configuration), zoning etc. Event configuration This feature enables the home unit to react to each event in a different way and allows these events to be configured via PC Connect and PNC (non telecare sensor events only) based on whether they should; raise an alarm call, act as an intruder/inactivity system input, provide visual/audible reassurance, enable the microphone/speaker, operate the relay output plus much more. The events are split into the following categories:  Buttons  Virtual sensors (Tunstall Vi+ only)  Faults  Telephony  Misc.

38 Hardwired input The hardwired input is located on the underside of the unit with a green 2 wire sprung terminal block. Inputs can be normally open or normally closed volts free contacts. To set an input you will need to configure the unit accordingly either with the serial telephone Quick Codes below, a PNC5/6 monitoring centre or via PC Connect. 45xx Set hardwire input to trigger type number Where xx trigger type code, see table 3 46xy Set hardwired input sensor x = 0 for disable, 1 = n/o, 2 = n/c y = 1 for zone 1 and 2 = zone 2 47xx Set hardwired input location Where xx is TT21 location code, see table 2 Hardwired output The hardwired output in the Tunstall Vi+ home unit provides common (COM), normally closed (NC) and normally open (NO) contacts. Its operation can be controlled via a series telephone using the quick codes below, or by setting the correct boxes in the Remote Output Control of PC Connect or remotely by a PNC5/6 monitoring centre. 3011 Activate external relay for 2 seconds All alarms (Call Raised) 3012 Activate external relay for all alarms when call selected and de-activate when calls cleared Call Selected Call Cleared 3013 Activate external relay on radio smoke alarm and de-activate when cleared Smoke Alarm Call Cleared 3014 Disable external relay for all events

39 Fault monitoring Fault monitoring enables the settings to be changed to ensure the home unit reacts in the required way when it senses a fault such as power, telephony and battery failures. These are configured using PC Connect. Inactivity monitoring The home unit can monitor movement around the home and send an alarm call to the monitoring centre if no movement is detected within a specific time period. Inactivity monitoring has three different modes, Tunstall Vi+ supports all three modes. Mode 1 - Simple – generates an alarm if the user is inactive for a configurable 12 or 24 hour period (continuous period). Mode 2 - Real Time – generates an alarm if the user is inactive between a configurable start and end time (time window). Two time windows are supported e.g. 7am – 10am and 4pm – 7pm Mode 3 - Elapsed – generates an alarm if the user is inactive for a period of time within a time window or continuous period. Two monitoring windows are supported e.g. raise an alarm call if the user is inactive for any 1 hour period between 7am- 10am and any 40 minute period between 4pm – 7pm In all modes, before an inactivity alarm is raised an inactivity warning period will occur. This is fixed at 10 minutes for Mode 1 and is configurable between 0 and 9 minutes for Modes 2 and 3. This warning period is intended to inform the user that an inactivity alarm is about to be raised therefore giving them the opportunity to cancel the alarm. After an alarm has been raised, inactivity monitoring can either be suspended until further activity is detected (all Modes) or can optionally restart immediately (Modes 2 and 3 only). When configured using the quick code, inactivity monitoring is simplified using default settings. The following quick code can be used to enable simple (mode 1) inactivity monitoring. 51xx Enable inactivity monitoring for a period of 12 or 24 hrs Where xx is 12 or 24 Configuration of advanced inactivity monitoring must be done via the PC Connect programming tool or monitoring centre. NOTE: To avoid false calls to the monitoring centre, inactivity monitoring should be de-activated when the user leaves their home.  Activate (home mode) - press the yellow away button (unit announces ‘Home’ and the yellow LED will turn off)  De-activate (away mode) - press the yellow away button (unit announces ‘Away’ and the yellow LED will turn on) The home unit’s clock must be set to operate Inactivity monitoring.

40 Personal recipient messages Dealing with personal recipient calls from a touch-tone telephone Alarm calls can be sent to personal recipients, when a personal recipient receives an alarm call they will hear a spoken message ‘This is an alarm call from’ followed by either the Unit ID or a recorded message e.g. Mrs Smith (Tunstall Vi+ only – see next section). The recipient can then handle the call using their keypad as follows: Function Button Notes Accept Call 5 Clear Call * then # Call must be accepted first Volume up 1 Alters home unit volume Volume down 2 Talk 7 Only required if mode is changed from Hands- free Voice Switched (HVS) to tone switched by pressing 7 followed by *. Listen * Recordable personal recipient messages (Tunstall Vi+ only) A personal recipient message can be recorded on the Tunstall Vi+ home unit to replace the ID message that a personal recipient would normally hear when they receive an alarm call. To record the message: Firstly enter programming mode on the Tunstall by holding the cancel button down until it beeps, then press the following on the connected telephone keypad. Then record the message, press * to end the recording. If using the keypad press cancel to stop recording Note: if a message is already recorded, this key sequence will replay the message. If this is the case the message must be deleted before a new message can be recorded. To delete the message, press: Speech configuration This feature configures how the speech prompts programmed into the home unit are used during alarms, local warnings and programming. Please see the help files within PC Connect for more details. Tunstall Vi+ offers complete speech configuration.

41 Reminder functionality The Tunstall Vi+ home unit allows up to 6 voice reminder messages to be recorded onto the unit and then played back at a given time on a Once Only, Daily, Weekly or Monthly. Messages can be recorded locally using a serial telephone keypad or remotely using an interactive voice response (IVR) system. PC Connect software is required to program reminder messages recorded locally using a telephone keypad. Listening to a reminder message Reminders can be set to be played automatically and an alarm sent to the control centre if the resident does not acknowledge it by pressing the cancel key. Or the unit can be set to bleep and play the message ‘Reminder’ until the user presses cancel and the message will be played back. Setting up via IVR (For Once only and Daily messages) In order to use the IVR method, reminders need to be enabled first time using PC Connect. The home unit must be called from another telephone and the incoming call answered by pressing the cancel button or personal radio trigger. The caller will be able to set reminder times and record messages using a system of IVR prompts and menus (see below). Alternatively, the home unit can be programmed via PC Connect to auto answer incoming calls using Caller Line Identification (CLI) and automatically divert the caller to the IVR reminder menu. NOTE: The home unit’s clock must be set to operate reminder functionality IVR reminder menu Step 1 – Use a normal telephone (or mobile phone) to call the home unit. Step 2 – Answer the call using the personal trigger or cancel key. If the call is answered by the user on their normal telephone, you must ask them replace the handset and answer the next call using their personal trigger or cancel key. Then call the home unit again. Step 3 - When answered correctly, press on the telephone keypad Step 4 - You will then be prompted to key in the PIN (default 1234) Step 5 - The time currently held on the home unit’s internal clock will then be confirmed. Step 6 - You will then be given the below menu options. Firstly alter the time if incorrect (menu option 3) and then follow the menu to configure and record each message. NOTE: The reminder facility may be a useful aid to complement professional medication compliance measures, however it should not be relied upon as a medication compliance device. No guarantee of actual compliance should be relied upon when using this feature. Tunstall Vi+ is not a medical device and Tunstall is not responsible for any outcome associated with the programming or use of the reminder facility. THE IVR system only supports the setup of messages that are to be played ‘Daily’ or ‘Once only’. All other calendar-based reminder periods must be setup via PC Connect and the message recorded via the serial telephone.

42 MENU INSTRUCTIONS To add a reminder, press 1 Please type in the hour and then press *. Please type in the minute and then press * To repeat this reminder once only, press 1, to repeat this reminder daily press 2. Please record the reminder message now. Then return to main menu. To listen to or remove a reminder, press 2 Each reminder will be replayed followed by: To save this reminder, press 1. To remove this reminder, press 2. Then return to main menu. To set the time, press 3 Please type in the hour and then press *. Please type in the minute and then press *. The time will then be confirmed. To hang up, press 4. NOTE: Times must be entered in 24 hour format e.g. 01 = 1am, 12 = midday, 13 = 1pm and 00 = midnight. Please contact your supplier for more information on reminder messages. Recording reminder messages via a series telephone keypad To record a reminder message: Firstly enter programming mode on the Tunstall home unit by holding the cancel button down until it beeps, then press the following on the connected telephone keypad. Then record the message. Press * to end the recording. Note: (1-6) represents the message slot number. If a message is already recorded under the number entered, this key sequence will replay the message. To re-record a message, the existing number must be deleted first. Before deleting ensure the message slot is not being used for any other purposed e.g. voice announcers. To delete a reminder message, press: Note: (1-6) represents the message slot number. Before deleting ensure the message slot is not being used for any other purposed e.g. voice announcers. Configuring reminder messages PC Connect software is required to program reminder messages such as the reminder time out of the reminder message, the duration of the reminder bleep, whether the unit should announce ‘Reminder’ or bleep and the regularity of the reminder (e.g. one off or every day). Configuring reminders for a specific day, week of the month and day of month To configure a particular reminder to trigger on a particular day of the week, a week of the month or a day in the month then PC Connect must be used. The IVR should not be used. To record reminder messages these should be set via the series telephone.

43 Pendant test reminders The unit is able to announce a spoken message to the user asking them to test their pendant. This can be enabled via PC Connect under the Reminders menu. The test period can be set from 1- 99 days with a randomisation period of 0-9 days. This is to limit the number of test calls the monitoring centre will receive in one day. The time window in which the pendant test reminder will be announced can be set between a start and stop time. Once the resident hears the message ‘Test reminder please press personal trigger’ the user should press the alarm button or personal trigger within 5 minutes (default setting) to send a test call to the monitoring centre. If the reminder is not responded to, the home unit will remind the user again at a different time the following day. If the resident raises the test call via their alarm button/personal trigger when prompted, this will be followed by a 2nd message ‘Press the green cancel button to complete the test’. If the cancel button is pressed within 1 minute the home unit will announce ‘Test completed’ and will only remind the user again after the next test period (e.g. 30 days). If this message is ignored a ‘Test Reminder not confirmed’ alarm will be sent to the monitoring centre and presented to an operator. Such an alarm should be handled as a potential emergency alarm call. If quick code (3300) is entered, the home unit will demonstrate the feature by playing each recorded message in sequence. This can be used to help familiarise the user with the feature during installation. The quick code will not result in any calls being transmitted to the monitoring centre. NOTE: Pendant test reminders are handled in the background of PNC5/6 if all the steps are completed by the user.

44 Ambient Temperature Sensor The Tunstall Vi+ home unit has an integral temperature sensor that can monitor the environmental temperature in the room where the Tunstall home unit is placed. By default the temperature monitoring feature is disabled. This can be enabled using PC Connect. When enabled it is important to position the Tunstall Vi+ in a place that is likely to provide a representative temperature of the home environment. Locations that are likely to be in direct sunlight, draughty, close to windows/doors or close to heating/cooling appliances (radiators, ovens, air conditioning etc.) should be avoided. The temperature feature is located under the Inactivity/Temp icon. Then choose the Temperature tab. The minimum and maximum temperature can be set in the 2 boxes shown on the screen above. The night time suppression check box stops alarms been raised during night time hours. These are set under the Time Window function. The status section shows the last measured temperature, this will be the temperature when PC Connect was connected. The Min and Max temperature are the extremes the Tunstall home unit has measured. When temperature monitoring is first enabled these values will be blank. To avoid false calls when first installing the unit (Power up inhibit period), there is a 1 hour delay that provides sufficient time for the home unit to adjust to the local ambient temperature. When an alert threshold is raised, the temperature must go 1°C under/over the threshold for at least 1 minute before another alarm is generated. The number of events allowed for low and high alerts is also restricted to 1 every 24 hours for each setting. NOTE: The ambient temperature sensor is not designed to monitor for temperatures related to fire etc. The sensor should only be used as an early warning of ambient temperatures that may be uncomfortably low or high for the user.

45 Radio interference monitor What is it? The radio interference monitor is a feature, in accordance with EN50134-3, that detects unusual radio blocking occurring for a continuous period longer than 30 seconds, and which may stop the radio trigger from generating an alarm. In the unlikely event that radio interference is detected, the unit will announce ‘Warning – Radio blocking detected’ twice and flash its status LED alternately red/green. Whilst radio interference continues this local warning will be repeated every minute, the cancel button can be pressed to stop the audible warning for 24 hours in which case the visual warning (red/green LEDs flashing alternately) will persist only. The unit will also generate a call to the monitoring centre every 24 hours (default) if interference persists. The call code for TT21 is ‘Radio Blocking’ and this is handled by default as a background call therefore is logged in the database and not presented to an operator. Why is it there? The use of radio spectrum around the world continues to evolve and intensify. As a result it is essential that someone is notified should anything occur that could affect the operation of their alarm. Providing a radio interference monitor delivers additional protection to the user should their home unit be subjected to unusual radio interference and also meets the requirements of EN50134-3. It also provides reassurance to the user and service provider that the unit will continue to monitor its local environment and will generate warning messages should an issue arise. What should be done if a warning is received? It must first be emphasised that the radio interference monitor is checking for unusually high and continuous levels of interference. As a result, the number of warnings generated is likely to be very small. In the unlikely event that radio blocking is detected the following process should be followed (note this is based on default settings which may be changed by service providers): Alert to monitoring centre After a ‘Radio Blocking’ alert is received by the monitoring centre (background call as default), an operator should contact the user and ask them the following questions to help understand the home environment:  Have you obtained a new piece of electrical equipment recently? Is this equipment close to the home unit? Has any existing equipment been re- located closer to the home unit?  Check that the home unit is not close to any electrical devices such as computers, television, fan, mobile phone o If so, turn-off or move the equipment away from the home unit and check if this stops the warning. o If close-by equipment is identified as causing the problem, then remove it to a safe distance.  Reassure the user that should the pendant not be operable the red button on the home unit will always remain available for use. The operator should also check the calls history for the user to ascertain if the interference is a one off or constantly repeating. Presuming no obvious cause can be

46 found the user should be asked to place a test call using their pendant from various points in their home. If the warning persists and the above process has been followed, a technical representative should visit the user’s home to investigate the issue further. Alert to user – user guide If the user receives a warning alert, the user guide (how to respond to announcements) provides them with more information and asks them to follow the below advice:  Check that the home unit is not close to any electrical devices such as computers, television, fan, mobile phone o If so, turn-off or move the equipment away from the home unit and check if this stops the warning. Voice announcer function Recordable speech messages can be played when a certain radio device or event is triggered on the unit. These use reminder slots 1-3, which are recorded via the series telephone. Voice announcer function only works for telecare sensors and events when they are configured not to raise an alarm call. The time when messages can be played can also be controlled using the ‘Times when Voice announcer messages are played’ by clicking on the ‘Time windows’ icon in PC Connect. To configure which event or trigger causes the message to be played use the ‘event configuration’ or ‘radio trigger & events’ sections within PC Connect. To record a voice announcer message: Firstly enter programming mode on the Tunstall home unit by holding the cancel button down until it beeps, then press the following on the connected telephone keypad. Then record the message via the handset. Press * to end the recording. Note: (1-3) represents the message slot number. If a message is already recorded under the number entered, this key sequence will replay the message. To re-record a message, the existing number must be deleted first. Ensure the deleted message is not being used for any other reminder purposes. To delete a voice announcer message, press: Note: (1-3) represents the message slot number. Ensure the deleted message is not being used for any other reminder purposes.

47 Alarm control by time This feature allows specific events to be inhibited by the Tunstall home unit outside a specific time period. This is only relevant to a small number of events, for example, when monitoring room temperatures you may wish to ignore temperatures below the threshold during the night when the resident is likely to be in bed. The feature can be setup using the Time Window icon in PC Connect.. It is possible to set the start and end times when the alarms will be enabled. Outside these times the particular alarm event will be inhibited depending upon the action selected.  Block event alarms outside window - The unit will not dial the monitoring centre but the unit will still activate the relay or X10 output if configured.  Discard complete event outside window - The alarm and any output action will not function Times when voice announcer messages are played Voice announcer messages are spoken prompts triggered by an event e.g. a user opening the front door and a message been played reminding them to lock the door if they leave the property. When messages are played can be controlled by the ‘Time when Voice Announcer messages are Played’ window shown below.

48 Critical visits Critical visit monitoring allows scheduled carer visits to users to be monitored and enables alarms to be raised if the schedule is not met. The home unit allows up to six daily carer visits to be monitored. Each carer visit is defined by a visit time and a time window (centred on the visit time), which is an acceptable time window for the visit to occur. The default time window is 60 minutes i.e. the visit should occur between 30 minutes before and 30 minutes after the set visit time. During the time window, the home unit must receive a transmission from a carer trigger (part number 67005/57) otherwise a Carer Non-Arrival alarm will be generated. Critical visits must be programmed via PC Connect. NOTE: Using the PC Connect programming tool any personal trigger can be defined as a Carer Trigger. The home unit’s clock must be set to operate critical visits. Auto Answer The home unit can be set to automatically answer incoming telephone calls using either Caller Line Identification (CLI) or non CLI. The home unit can also be programmed via PC Connect to answer the call as either a normal telephone call (POTS) or with the reminder Interactive voice response menu for setting up and recording reminder messages remotely. If the user has CLI enabled on their telephone line then the unit can be programmed with specific numbers. When the home unit recognises the programmed number it will automatically answer the call. Non CLI auto answer can be set to single knock or double knock. Setting it to single knock will cause the unit to answer automatically when it is dialled. By setting it to double knock, the unit will only answer if the person ringing the unit rings the unit once and hangs up (before it is answered) then rings back again for a second time within the Double Knock Primed Period limit. Keyless entry This allows a person to attend a property and gain access by the use of a Keyless Access Trigger after an alarm call has been raised on the unit. An electronic door lock must have been fitted to the door for this function to work correctly. For more advice contact the Telecare Helpdesk 1800 196 149 (AU) or 0800 488 678 (NZ).

49 Virtual Sensors Virtual sensor processing is the technique of combining event information from basic sensors to produce more intelligent responses and alarms. Virtual sensors are pre-defined and the customer defines the behaviour of the sensor within these pre-defined constraints by means of standard parameter based configuration. The home unit supports three types of pre-defined virtual sensors:  Inactive client (in room) - The purpose of this virtual sensor is to generate an alarm if a client has remained in a particular room for longer than a considered safe period of time (configurable). A client entering the monitored room is detected by a sensor (Fast PIR or Door Usage Sensor) and a timer is started. If the timer expires, an Inactive Client event is generated. If the client leaves the monitored room, before the timeout expires, this is detected by a suitable sensor and the virtual sensor is reset. The home unit supports four Inactive Client virtual sensors.  Bed/Chair Absence Sensor - The virtual bed/chair absence sensor works like the conventional bed/chair occupancy sensor generating an alarm if a client has got out of bed (or chair) during a monitoring time window (e.g. night) for longer than a considered safe period of time (configurable). When the client gets out of the bed/chair (during the monitoring period), the timer is started. If the timer expires before the client has got back into the bed/chair then a Virtual Bed/Chair Absence event is generated. However the virtual sensor also provides the ability to extend the time period if user activity is detected elsewhere in the property e.g. client has gone downstairs to make a drink, therefore reducing false calls. The home unit supports two Bed/Chair Absence virtual sensors. It is also possible to set an alarm to be raised if the user does not go to bed or fails to get up out of bed at a configurable time. Different Not In/Not Out times can be set for weekdays and weekends. If the virtual bed sensor is used with an X10 controller and lamp module the lamp can be set to illuminate for a number of hours before the monitoring period starts.  Property Exit Sensor (PES) - The virtual property exit sensor works in the same way as the conventional property exit sensor however a simple Fast PIR and door usage sensor can be used to create the complete solution. The sensor generates an alarm if a user has left the property, during a monitoring time window, for longer than a considered safe period of time (configurable). When the client leaves the property (during the monitoring period), the timer is started. If the timer expires before the client has returned to the property then a Virtual PES event is generated. A quick code (650x) is provided to allow a carer etc. to leave the property without causing an alarm to be raised. This quick code is keyed into the series telephone connected to the home unit and disables the Virtual PES for the number of minutes specified by x to give enough time for the carer to leave the property. The home unit supports a single Virtual PES which can be used to monitor multiple doors. It is also possible to monitor weekdays, weekends or both. NOTE: The home unit’s clock must be set to operate virtual sensors.

50 ADLife The Tunstall Vi+ can be used to provide activities of daily living monitoring using its ADLife functionality. Using ADLife, each time a telecare sensor (see Programming telecare sensors for ADLife below) is activated the information is stored in the Tunstall Vi+ along with the time of activation. Each night the Tunstall Vi+ sends this data to the PNC5/6 monitoring centre which forwards the collected data over a secure internet connection to the ADLife server where it can be accessed via the ADLife website by authorised users. This allows the carer to view activity trends and helps them to recognise potential declines in health before an incident occurs. How to set up ADLife 1. Obtain an ADLife ID number from Tunstall – this will be supplied when you take out a 12 month ADLife licence with Tunstall 2. Determine the telephone number(s) of the PNC5/6 which will be used to receive the ADLife data from the unit. This may be the same PNC5/6 that normal alarm calls are sent to but can be a different PNC5/6 if required. Programming telecare sensors for ADLife ADLife uses only the following standard Tunstall telecare sensors to generate ADLife data.  Electrical Usage Sensor  Universal Sensor (used for door usage or transmitter for the bed/chair sensor)  Bed/Chair Occupancy Sensor  Fast PIR These should be installed and programmed to the Tunstall Vi+ in the following way: 1. Determine where in the property, the telecare sensors should be fitted 2. Assign the telecare sensors to the unit and ensure the correct location is specified – this can be done using ‘plug and play’ and quick code 4zxx (see page 16) or by using PC Connect. 3. If Bed/Chair sensors with a control unit (part number 41005/13) are being used, then when using the PDA programming software, ensure the ‘Enable ADLife data’ box is ticked as shown in the diagram below. Tick the box to enable the sensor to send ADLife data

51 Configuring ADLife PC Connect is used to configure ADLife. The following steps are required: - 1. Setting the PNC5/6 number - If the Tunstall Vi+ is required to send ADLife data to a different PNC5/6 (than normal alarm calls), it is necessary to set up the alarm numbers and call sequence for ADLife calls. This is done in the standard way using PC Connect: a. Click on the Telephone Numbers and ID icon (on the main PC Connect screen) and enter the number(s) of the PNC5/6 that will receive ADLife calls – in this case numbers 3 and 4. Click OK to exit the screen. PNC alarm number 1 PNC alarm number 2 PNC ADLife number 1 PNC ADLife number 2

52 b. Click on the Call Sequences icon (on the main PC Connect screen) and configure Call Sequence 10 to an appropriate call sequence for the PNC5/6 numbers required to receive ADLife data calls. Click OK to exit the screen. 2. Configuring the ADLife Data Event - The next step is to configure the Tunstall Vi+ home unit’s response to the ADLife Data event. Click on the Events Configuration icon (on the main PC Connect screen), the Event Configuration screen will open. Click the ‘Misc’ tab and select the ADLife - Data option and then click configure. This will open the ADLife – Data event configuration window. Ensure the Alarm Behaviour box is configured as shown and that the correct Call Sequence is selected. Click OK to exit the screen. This graphic is not the current version of PC Connect. PNC alarm number 1 PNC alarm number 2 PNC ADLife number 1 PNC ADLife number 2 PNC ADLife number 1 (1) PNC ADLife number 2 (1) PNC ADLife number 1 (1) PNC ADLife number 2 (1) PNC ADLife number 1 (1) PNC ADLife number 2 (1)

53 3. Configuring the ADLife Parameter – a. Click on the ADLife Configuration icon (on the main PC Connect screen) which will open the ADLife Configuration screen. b. Tick the Enable ADLife box c. Enter the ADLife ID (supplied by Tunstall) d. Enter the time at which the ADLife data will be sent to the PNC5/6 monitoring centre. This is recommended to be between 03:00 and 04:00 (24 hour format) e. Enter the randomise send time. This programs the unit to send its data +/- 0, 1 or 2 hours from the actual send time previously set. f. Click OK to confirm the changes g. Set the correct time/date on the unit using the Time and Date icon (on the main PC Connect screen) h. Click Write, then either ‘Write only modified parameters’ or ‘Write all parameters except date and time’. 4. Completing the ADLife installation a. Use the quick code (6550) to clean out any ADLife data from the unit. This will remove any data collected as a result of testing sensors etc.. The unit will send ADLife data (within the time window specified by Parameter 94) which can be viewed the next day on the ADLife Server. b. Test the setup – a quick code (6551) is available to force the unit to make an ADLife data call immediately. The data will be presented on the ADLife website within 5 minutes. If the data doesn’t appear check that the installation and configuration process has been followed correctly.

54 Table 1 – TT92 Codes TT92 Code Associated Call Code Text TT92 Code Associated Call Code Text 00 Unit 51 Living room 01 2 First resident personal 52 Dining room 02 2 Second resident personal 53 Study 03 2 Third resident personal 54 Second living room 04 Unspecified location 55 6 ROM 4 event 1 05 Unspecified location 56 6 ROM 4 event 2 06 9 Bogus Caller 57 8 Door usage auto low bat 07 3 CO Detector activation 58 6 ROM 4 event 4 08 8 CO Detector auto low bat 59 8 ROM 4 auto low bat 09 6 Intruder tamper 60 Hall/stairs not spec 10 8 Arm/Disarm auto low bat 61 Hall 11 6 or 8 Flood Detector 2 62 Landing 12 6 or 8 Flood Detector 3 63 Stairs 13 6 or 8 Flood Detector 4 64 Bath high level 14 6 or 8 Flood Detector 5 65 8 Med reminder no ack 15 6 Bed/chair not in by 66 8 Auto presence failed 16 6 Bed/chair not up by 67 6 Incontinence event 17 6 Bed/chair absent 68 8 Incontinence auto low bat 18 6 Bed/chair other 69 6 Bath high temp 19 8 Bed/chair auto low bat 70 6 Bath low temp 20 Bedroom not specified 71 Garage 1 21 Master bedroom 72 Garage 2 22 Second bedroom 73 Front garden 23 Other bedroom 74 Back garden 24 Other bedroom 75 6 Epilepsy 25 6 ROM 1 event 1 76 6 Epilepsy spare 26 6 ROM 1 event 2 77 8 Epilepsy auto low bat 27 6 ROM 1 event 3 78 8 Carer arrived 28 6 ROM 1 event 4 79 6 Carer not arrived 29 8 ROM 1 auto low bat 80 8 Bath auto low bat 30 Bathroom WC not specified 81 6 Dose missed 31 Main bathroom 82 6 Med dispenser fault 32 Second bathroom 83 8 Med dispenser auto low bat 33 Downstairs WC 84 6 CO end of life 34 Outside WC 85 6 CO fault 35 6 ROM 2 event 1 86 3 Temp rise 36 6 ROM 2 event 2 87 6 Low temp 37 8 Electrical Usage auto low bat 88 8 Temp sensor fault 38 6 ROM 2 event 4 89 3 High temp 39 8 ROM 2 auto low bat 90 8 Temp sensor auto low bat 40 Kitchen not spec 91 8 Fall detector auto low bat 41 Main kitchen area 92 2 or 5 Fall detector button press 42 Second kitchen area 93 2 or 5 Fall detector fall 43 Other kitchen area 94 6 or 8 Flood detector 1 44 Other kitchen area 95 3 Gas detector activated 45 6 ROM 3 event 1 96 8 Gas detector auto low bat 46 6 ROM 3 event 2 97 9 Door left open 47 6 ROM 3 event 3 98 9 Property exit 48 6 ROM 3 event 4 99 8 Property exit auto low bat 49 8 ROM 3 auto low bat 50 Living room area not spec

55 Table 2 - TT21/BS8521 Location Codes TT21 Code TT21 Location Text BS8521 Code BS8521 Location text 00 Blank 00 No location information 01 Resident 1 00 No location information 02 Resident 2 00 No location information 03 Resident 3 00 No location information 04 Unspecified 00 No location information 05 Unspecified 00 No location information 06 Unspecified 00 No location information 07 Unspecified 00 No location information 08 Unspecified 00 No location information 09 Unit 01 Local unit 10 Kettle 00 No location information 11 Television 00 No location information 12 Stove 00 No location information 13 Microwave 00 No location information 14 Toaster 00 No location information 15 Vacuum 00 No location information 16 Appliance 1 00 No location information 17 Appliance 2 00 No location information 18 Appliance 3 00 No location information 19 Appliance 4 00 No location information 20 Bedroom 07 Bedroom 1 (master) 21 Master bedroom 07 Bedroom 1 (master) 22 Second bedroom 08 Bedroom 2 23 Third bedroom 09 Bedroom 3 (other) 24 Fourth bedroom 10 Bedroom 4 (guest) 25 Other bedroom 07 Bedroom 1 (master) 26 Other bedroom 07 Bedroom 1 (master) 27 Other bedroom 07 Bedroom 1 (master) 28 Other bedroom 07 Bedroom 1 (master) 29 Other bedroom 07 Bedroom 1 (master) 30 Bathroom /WC 17 Bathroom (main) 31 Main bathroom 17 Bathroom (main) 32 Second bathroom 18 Bathroom (second) 33 Downstairs WC 20 WC/toilet (downstairs) 34 Outside toilet 21 WC/toilet (other) 35 En- suite 21 WC/toilet (other) 36 Shower 21 WC/toilet (other) 37 Other bathroom 17 Bathroom (main) 38 Other bathroom 17 Bathroom (main) 39 Other bathroom 17 Bathroom (main) 40 Kitchen 22 Kitchen (main) 41 Main Kitchen 22 Kitchen (main) 42 Second kitchen 23 Kitchen (second) 43 Other kitchen 24 Kitchen area (other) 44 Other kitchen 24 Kitchen area (other) 45 Other kitchen 24 Kitchen area (other) 46 Other kitchen 24 Kitchen area (other) 47 Other kitchen 24 Kitchen area (other) 48 Other kitchen 24 Kitchen area (other) 49 Other kitchen 24 Kitchen area (other) 50 Living area 11 Living room (main) 51 Living room 11 Living room (main) 52 Dining room 14 Dining room (main) 53 Study 38 Study/office (other) 54 Living room 2 12 Living room (second) 55 Living area 13 Living area (other) 56 Living area 13 Living area (other) 57 Living area 13 Living area (other) 58 Living area 13 Living area (other) 59 Living area 13 Living area (other) 60 Hall/stairs 06 Landing 61 Hall 03 Hallway (upstairs) 62 Landing 06 Landing 63 Stairs 04 Stairs (main) 64 Hall/stairs 05 Stairs (other) 65 Hall/stairs 05 Stairs (other) 66 Hall/stairs 05 Stairs (other) 67 Hall/stairs 05 Stairs (other)

56 68 Hall/stairs 05 Stairs (other) 69 Hall/stairs 05 Stairs (other) 70 Garden/garage 52 Garden (other) 71 Garage 1 32 Garage (main) 72 Garage 2 33 Garage (other) 73 Front garden 50 Garden (front) 74 Back garden 51 Garden (rear) 75 Shed 48 Shed 76 Garden/garage 52 Garden (other) 77 Garden/garage 52 Garden (other) 78 Garden/garage 52 Garden (other) 79 Garden/garage 52 Garden (other) 80 Front door 28 Front door (main) 81 Back door 30 Back door (main) 82 Fridge door 00 No location information 83 Medicine cabinet 00 No location information 84 Wardrobe door 00 No location information 85 Food cupboard 00 No location information 86 Other door 1 00 No location information 87 Other door 2 00 No location information 88 Other door 3 00 No location information 89 Other door 4 00 No location information 90 Unspecified 00 No location information 91 Unspecified 00 No location information 92 Unspecified 00 No location information 93 Unspecified 00 No location information 94 Unspecified 00 No location information 95 Unspecified 00 No location information 96 Unspecified 00 No location information 97 Unspecified 00 No location information 98 Unspecified 00 No location information 99 Unspecified 00 No location information Table 3 - Trigger Type Codes Trigger Type Code Trigger Type Code Personal + ALB 01 Carer Trigger 15 Personal + AP 02 ROM #1 16 Temperature Extreme Sensor 03 ROM #2 17 Flood Detector 04 ROM #3 18 CO Detector 05 ROM #4 19 Smoke Detector 06 Nat Gas 20 Door Usage Sensor 07 Property Exit 21 Pressure Mat 08 Arm/Disarm 22 Radio Pull Cord 09 Bogus Caller 23 Enuresis Sensor 10 Electrical Usage 24 Bed/Chair Sensor 11 Medication Dispenser 26 PIR Entry/Exit 12 Bath Sensor 27 Fall Detector 13 Epilepsy 28 PIR Standard 14 Zoning Trigger 29 Table 4 - TT21/BS8521 Event Codes TT21 Call Code TT21 Event Text BS 8521 Event Code BS8521 Event Text BS 8521 Status Code BS8521 Status Text AA Personal Trigger activation 019 Personal Trigger 1 00 Normal default Aa Personal Trigger activation (LB) 019 Personal Trigger 1 07 Low battery status set AB Personal Trigger AP 019 Personal Trigger 1 08 Busy Ab Personal Trigger AP (LB) 019 Personal Trigger 1 08 Busy A0 Personal Trigger ALB 019 Personal Trigger 1 06 Fault status (alarm not active) A1 Personal Trigger AP Fail 019 Personal Trigger 1 06 Fault status (alarm not active) AB Personal Trigger AP Restore 019 Personal Trigger 1 04 In service (fault rectified) AC TES High Temp 032 High Temperature 00 Normal default Ac TES High Temp (LB) 032 High Temperature 07 Low battery status set

57 AD TES Fault 032 High Temperature 06 Fault status (alarm not active) Ad TES Fault (LB) 032 High Temperature 06 Fault status (alarm not active) AE TES Low Temp 033 Low Temperature 00 Normal default Ae TES Low Temp (LB) 033 Low Temperature 07 Low battery status set AF TES Temp Rise 034 Temperature rate of rise 00 Normal default Af TES Temp Rise (LB) 034 Temperature rate of rise 07 Low battery status set AG TES AP 032 High Temperature 08 Busy Ag TES AP (LB) 032 High Temperature 08 Busy A2 TES ALB 032 High Temperature 06 Fault status (alarm not active) A3 TES AP Fail 032 High Temperature 06 Fault status (alarm not active) AG TES AP Restore 032 High Temperature 04 In service (fault rectified) AH Flood Detector activation 047 Flood 00 Normal default Ah Flood Detector activation (LB) 047 Flood 07 Low battery status set AI Flood Detector AP 047 Flood 08 Busy Ai Flood Detector AP (LB) 047 Flood 08 Busy A4 Flood Detector ALB 047 Flood 06 Fault status (alarm not active) A5 Flood Detector AP Fail 047 Flood 06 Fault status (alarm not active) AI Flood Detector AP Restore 047 Flood 04 In service (fault rectified) AJ CO Detector activation 026 Carbon Monoxide 00 Normal default Aj CO Detector activation (LB) 026 Carbon Monoxide 07 Low battery status set AK CO Detector EOL 026 Carbon Monoxide 09 Out of Service Ak CO Detector EOL (LB) 026 Carbon Monoxide 09 Out of Service AL CO Detector fault 026 Carbon Monoxide 06 Fault status (alarm not active) Al CO Detector fault (LB) 026 Carbon Monoxide 06 Fault status (alarm not active) AM CO Detector AP 026 Carbon Monoxide 08 Busy Am CO Detector AP (LB) 026 Carbon Monoxide 08 Busy A6 CO Detector ALB 026 Carbon Monoxide 06 Fault status (alarm not active) A7 CO Detector AP Fail 026 Carbon Monoxide 06 Fault status (alarm not active) AM CO Detector AP Restore 026 Carbon Monoxide 04 In service (fault rectified) AN Smoke Detector activation 016 Smoke 00 Normal default An Smoke Detector activation (LB) 016 Smoke 07 Low battery status set AO Smoke Detector AP 016 Smoke 08 Busy Ao Smoke Detector AP (LB) 016 Smoke 08 Busy A8 Smoke Detector ALB 016 Smoke 06 Fault status (alarm not active) A9 Smoke Detector AP Fail 016 Smoke 06 Fault status (alarm not active) AO Smoke Detector AP Restore 016 Smoke 04 In service (fault rectified) AQ Door Usage opening 013 Door Contact 00 Normal default Aq Door Usage opening (LB) 013 Door Contact 07 Low battery status set AR Door Usage closing 013 Door Contact 00 Normal default Ar Door Usage closing (LB) 013 Door Contact 07 Low battery status set AS Door Usage AP 013 Door Contact 08 Busy As Door Usage AP (LB) 013 Door Contact 08 Busy B0 Door Usage ALB 013 Door Contact 06 Fault status (alarm not active) B1 Door Usage AP Fail 013 Door Contact 06 Fault status (alarm not active) AS Door Usage AP Restore 013 Door Contact 04 In service (fault rectified) AT Pressure Mat activation 012 Pressure Mat 00 Normal default At Pressure Mat activation (LB) 012 Pressure Mat 07 Low battery status set AU Pressure Mat AP 012 Pressure Mat 08 Busy Au Pressure Mat AP (LB) 012 Pressure Mat 08 Busy B2 Pressure Mat ALB 012 Pressure Mat 06 Fault status (alarm not active) B3 Pressure Mat AP Fail 012 Pressure Mat 06 Fault status (alarm not active) AU Pressure Mat AP Restore 012 Pressure Mat 04 In service (fault rectified) AV Pullcord activation 011 Fixed trigger 2 00 Normal default Av Pullcord activation (LB) 011 Fixed trigger 2 07 Low battery status set AW Pullcord AP 011 Fixed trigger 2 08 Busy Aw Pullcord AP (LB) 011 Fixed trigger 2 08 Busy B4 Pullcord ALB 011 Fixed trigger 2 06 Fault status (alarm not active) B5 Pullcord AP Fail 011 Fixed trigger 2 06 Fault status (alarm not active) AW Pullcord AP Restore 011 Fixed trigger 2 04 In service (fault rectified) AX Enuresis Sensor activation 036 Enuresis 00 Normal default Ax Enuresis Sensor activation (LB) 036 Enuresis 07 Low battery status set AY Enuresis Sensor AP 036 Enuresis 08 Busy Ay Enuresis Sensor AP (LB) 036 Enuresis 08 Busy B6 Enuresis Sensor ALB 036 Enuresis 06 Fault status (alarm not active) B7 Enuresis Sensor AP Fail 036 Enuresis 06 Fault status (alarm not active) AY Enuresis Sensor AP Restore 036 Enuresis 04 In service (fault rectified) AZ Bed/Chair Not in 037 Bed Occupancy 00 Normal default Az Bed/Chair Not in (LB) 037 Bed Occupancy 07 Low battery status set BA Bed/Chair Not up 037 Bed Occupancy 00 Normal default Ba Bed/Chair Not up (LB) 037 Bed Occupancy 07 Low battery status set

58 BB Bed/Chair Absence 037 Bed Occupancy 00 Normal default Bb Bed/Chair Absence (LB) 037 Bed Occupancy 07 Low battery status set BC Bed/Chair Other 037 Bed Occupancy 00 Normal default Bc Bed/Chair Other (LB) 037 Bed Occupancy 07 Low battery status set BD Bed/Chair ADLife In 037 Bed Occupancy 00 Normal default Bd Bed/Chair ADLife In (LB) 037 Bed Occupancy 07 Low battery status set BE Bed/Chair ADLife Out 037 Bed Occupancy 00 Normal default Be Bed/Chair ADLife Out (LB) 037 Bed Occupancy 07 Low battery status set BF Bed/Chair AP 037 Bed Occupancy 08 Busy Bf Bed/Chair AP (LB) 037 Bed Occupancy 08 Busy B8 Bed/Chair ALB 037 Bed Occupancy 06 Fault status (alarm not active) B9 Bed/Chair AP Fail 037 Bed Occupancy 06 Fault status (alarm not active) BF Bed/Chair AP Restore 037 Bed Occupancy 04 In service (fault rectified) BG PIR (E/E) activation 014 Passive infra red (PIR) detector 00 Normal default Bg PIR (E/E) activation (LB) 014 Passive infra red (PIR) detector 07 Low battery status set BH PIR (non E/E) activation 014 Passive infra red (PIR) detector 00 Normal default Bh PIR (non E/E) activation (LB) 014 Passive infra red (PIR) detector 07 Low battery status set BI PIR Tamper 014 Passive infra red (PIR) detector 05 Fault status (alarm active) Bi PIR Tamper (LB) 014 Passive infra red (PIR) detector 05 Fault status (alarm active) BM PIR AP 014 Passive infra red (PIR) detector 08 Busy Bm PIR AP (LB) 014 Passive infra red (PIR) detector 08 Busy C0 PIR ALB 014 Passive infra red (PIR) detector 06 Fault status (alarm not active) C1 PIR AP Fail 014 Passive infra red (PIR) detector 06 Fault status (alarm not active) BM PIR AP Restore 014 Passive infra red (PIR) detector 04 In service (fault rectified) BN Fall Detector Button 019 Personal Trigger 1 00 Normal default Bn Fall Detector Button (LB) 019 Personal Trigger 1 07 Low battery status set BO Fall Detector Fall 021 Fall trigger 1 00 Normal default Bo Fall Detector Fall (LB) 021 Fall trigger 1 07 Low battery status set LK Fall Detector Not Worn 021 Fall trigger 1 00 Normal default Lk Fall Detector Not Worn (LB) 021 Fall trigger 1 07 Low battery status set LL Fall Detector Activation Cancelled 021 Fall trigger 1 00 Normal default Ll Fall Detector Activation Cancelled (LB) 021 Fall trigger 1 07 Low battery status set BP Fall Detector AP 021 Fall trigger 1 08 Busy Bp Fall Detector AP (LB) 021 Fall trigger 1 08 Busy C2 Fall Detector ALB 021 Fall trigger 1 06 Fault status (alarm not active) C3 Fall Detector AP Fail 021 Fall trigger 1 06 Fault status (alarm not active) BP Fall Detector AP Restore 021 Fall trigger 1 04 In service (fault rectified) BQ Carer Trigger activation 091 Service call 00 Normal default Bq Carer Trigger activation (LB) 091 Service call 07 Low battery status set BR Carer Trigger AP 091 Service call 08 Busy Br Carer Trigger AP (LB) 091 Service call 08 Busy C4 Carer Trigger ALB 091 Service call 06 Fault status (alarm not active) C5 Carer Trigger AP Fail 091 Service call 06 Fault status (alarm not active) BR Carer Trigger AP Restore 091 Service call 04 In service (fault rectified) BS ROM # 1 Event #1 010 Fixed trigger 1 00 Normal default Bs ROM # 1 Event #1 (LB) 010 Fixed trigger 1 07 Low battery status set BT ROM # 1 Event #2 010 Fixed trigger 1 00 Normal default Bt ROM # 1 Event #2 (LB) 010 Fixed trigger 1 07 Low battery status set BU ROM # 1 Event #3 010 Fixed trigger 1 00 Normal default Bu ROM # 1 Event #3 (LB) 010 Fixed trigger 1 07 Low battery status set BV ROM # 1 Event #4 010 Fixed trigger 1 00 Normal default Bv ROM # 1 Event #4 (LB) 010 Fixed trigger 1 07 Low battery status set BW ROM # 1 AP 010 Fixed trigger 1 08 Busy Bw ROM # 1 AP (LB) 010 Fixed trigger 1 08 Busy C6 ROM # 1 ALB 010 Fixed trigger 1 06 Fault status (alarm not active) C7 ROM #1 AP Fail 010 Fixed trigger 1 06 Fault status (alarm not active) BW ROM #1 AP Restore 010 Fixed trigger 1 04 In service (fault rectified) BX ROM # 2 Event #1 010 Fixed trigger 1 00 Normal default Bx ROM # 2 Event #1 (LB) 010 Fixed trigger 1 07 Low battery status set BY ROM # 2 Event #2 010 Fixed trigger 1 00 Normal default

59 By ROM # 2 Event #2 (LB) 010 Fixed trigger 1 07 Low battery status set BZ ROM # 2 Event #3 010 Fixed trigger 1 00 Normal default Bz ROM # 2 Event #3 (LB) 010 Fixed trigger 1 07 Low battery status set CA ROM # 2 Event #4 010 Fixed trigger 1 00 Normal default Ca ROM # 2 Event #4 (LB) 010 Fixed trigger 1 07 Low battery status set CB ROM # 2 AP 010 Fixed trigger 1 08 Busy Cb ROM # 2 AP (LB) 010 Fixed trigger 1 08 Busy C8 ROM # 2 ALB 010 Fixed trigger 1 06 Fault status (alarm not active) C9 ROM #2 AP Fail 010 Fixed trigger 1 06 Fault status (alarm not active) CB ROM #2 AP Restore 010 Fixed trigger 1 04 In service (fault rectified) CD ROM # 3 Event #1 010 Fixed trigger 1 00 Normal default Cd ROM # 3 Event #1 (LB) 010 Fixed trigger 1 07 Low battery status set CE ROM # 3 Event #2 010 Fixed trigger 1 00 Normal default Ce ROM # 3 Event #2 (LB) 010 Fixed trigger 1 07 Low battery status set CF ROM # 3 Event #3 010 Fixed trigger 1 00 Normal default Cf ROM # 3 Event #3 (LB) 010 Fixed trigger 1 07 Low battery status set CG ROM # 3 Event #4 010 Fixed trigger 1 00 Normal default Cg ROM # 3 Event #4 (LB) 010 Fixed trigger 1 07 Low battery status set CH ROM # 3 AP 010 Fixed trigger 1 08 Busy Ch ROM # 3 AP (LB) 010 Fixed trigger 1 08 Busy D0 ROM # 3 ALB 010 Fixed trigger 1 06 Fault status (alarm not active) D1 ROM #3 AP Fail 010 Fixed trigger 1 06 Fault status (alarm not active) CH ROM #3 AP Restore 010 Fixed trigger 1 04 In service (fault rectified) CI ROM # 4 Event #1 010 Fixed trigger 1 00 Normal default Ci ROM # 4 Event #1 (LB) 010 Fixed trigger 1 07 Low battery status set CJ ROM # 4 Event #2 010 Fixed trigger 1 00 Normal default Cj ROM # 4 Event #2 (LB) 010 Fixed trigger 1 07 Low battery status set CK ROM # 4 Event #3 010 Fixed trigger 1 00 Normal default Ck ROM # 4 Event #3 (LB) 010 Fixed trigger 1 07 Low battery status set CL ROM # 4 Event #4 010 Fixed trigger 1 00 Normal default Cl ROM # 4 Event #4 (LB) 010 Fixed trigger 1 07 Low battery status set CM ROM # 4 AP 010 Fixed trigger 1 08 Busy Cm ROM # 4 AP (LB) 010 Fixed trigger 1 08 Busy D2 ROM # 4 ALB 010 Fixed trigger 1 06 Fault status (alarm not active) D3 ROM #4 AP Fail 010 Fixed trigger 1 06 Fault status (alarm not active) CM ROM #4 AP Restore 010 Fixed trigger 1 04 In service (fault rectified) CN Natural Gas Detector activation 027 Natural Gas 00 Normal default Cn Natural Gas Detector activation (LB) 027 Natural Gas 07 Low battery status set CO Natural Gas Detector AP 027 Natural Gas 08 Busy Co Natural Gas Detector AP (LB) 027 Natural Gas 08 Busy D4 Natural Gas Detector ALB 027 Natural Gas 06 Fault status (alarm not active) D5 Natural Gas Detector AP Fail 027 Natural Gas 06 Fault status (alarm not active) CO Natural Gas Detector AP Restore 027 Natural Gas 04 In service (fault rectified) CP PES Door Left Open 055 Door Open 00 Normal default Cp PES Door Left Open (LB) 055 Door Open 07 Low battery status set CQ PES Client Wandered 015 Boundary Breach 00 Normal default Cq PES Client Wandered (LB) 015 Boundary Breach 07 Low battery status set CR PES AP 030 Property Exit 1 08 Busy Cr PES AP (LB) 030 Property Exit 1 08 Busy D6 PES ALB 030 Property Exit 1 06 Fault status (alarm not active) D7 PES AP Fail 030 Property Exit 1 06 Fault status (alarm not active) CR PES AP Restore 030 Property Exit 1 04 In service (fault rectified) CS Arm/Disarm activation 010 Fixed trigger 1 00 Normal default Cs Arm/Disarm activation (LB) 010 Fixed trigger 1 07 Low battery status set CT Arm/Disarm AP 010 Fixed trigger 1 08 Busy Ct Arm/Disarm AP (LB) 010 Fixed trigger 1 08 Busy D8 Arm/Disarm ALB 010 Fixed trigger 1 06 Fault status (alarm not active) D9 Arm/Disarm AP Fail 010 Fixed trigger 1 06 Fault status (alarm not active) CT Arm/Disarm AP Restore 010 Fixed trigger 1 04 In service (fault rectified) CU Bogus Caller activation 018 Bogus caller trigger 00 Normal default Cu Bogus Caller activation (LB) 018 Bogus caller trigger 07 Low battery status set CV Bogus Caller AP 018 Bogus caller trigger 08 Busy Cv Bogus Caller AP (LB) 018 Bogus caller trigger 08 Busy E0 Bogus Caller ALB 018 Bogus caller trigger 06 Fault status (alarm not active) E1 Bogus Caller AP Fail 018 Bogus caller trigger 06 Fault status (alarm not active) CV Bogus Caller AP Restore 018 Bogus caller trigger 04 In service (fault rectified) CW Electrical Usage Sensor ON 010 Fixed trigger 1 00 Normal default Cw Electrical Usage Sensor ON (LB) 010 Fixed trigger 2 07 Low battery status set CX Electrical Usage Sensor OFF 010 Fixed trigger 3 00 Normal default Cx Electrical Usage Sensor OFF (LB) 010 Fixed trigger 4 07 Low battery status set

60 CY Electrical Usage Sensor AP 010 Fixed trigger 5 08 Busy Cy Electrical Usage Sensor AP (LB) 010 Fixed trigger 6 08 Busy E2 Electrical Usage Sensor ALB 010 Fixed trigger 7 06 Fault status (alarm not active) E3 Electrical Usage Sensor AP Fail 010 Fixed trigger 8 06 Fault status (alarm not active) CY Electrical Usage Sensor AP Restore 010 Fixed trigger 9 04 In service (fault rectified) CZ Medication Dispenser Dose Missed 035 Medication dispenser 00 Normal default Cz Medication Dispenser Dose Missed (LB) 035 Medication dispenser 07 Low battery status set DA Medication Dispenser Device Fault 035 Medication dispenser 06 Fault status (alarm not active) Da Medication Dispenser Device Fault (LB) 035 Medication dispenser 06 Fault status (alarm not active) DB Medication Dispenser Dose Taken 035 Medication dispenser 00 Normal default Db Medication Dispenser Dose Taken (LB) 035 Medication dispenser 07 Low battery status set DC Medication Dispenser AP 035 Medication dispenser 08 Busy Dc Medication Dispenser AP (LB) 035 Medication dispenser 08 Busy E4 Medication Dispenser ALB 035 Medication dispenser 06 Fault status (alarm not active) E5 Medication Dispenser AP Fail 035 Medication dispenser 06 Fault status (alarm not active) DC Medication Dispenser AP Restore 035 Medication dispenser 04 In service (fault rectified) DD Bath Sensor High Level 048 Bath level 00 Normal default Dd Bath Sensor High Level (LB) 048 Bath level 07 Low battery status set DE Bath Sensor High Temp 048 Bath level 00 Normal default De Bath Sensor High Temp (LB) 048 Bath level 07 Low battery status set DF Bath Sensor Low Temp 048 Bath level 00 Normal default Df Bath Sensor Low Temp (LB) 048 Bath level 07 Low battery status set DG Bath Sensor AP 048 Bath level 08 Busy Dg Bath Sensor AP (LB) 048 Bath level 08 Busy E6 Bath Sensor ALB 048 Bath level 06 Fault status (alarm not active) E7 Bath Sensor AP Fail 048 Bath level 06 Fault status (alarm not active) DG Bath Sensor AP Restore 048 Bath level 04 In service (fault rectified) DH Epilepsy Sensor activation 042 Seizure 00 Normal default Dh Epilepsy Sensor activation (LB) 042 Seizure 07 Low battery status set DI Epilepsy Sensor other 042 Seizure 00 Normal default Di Epilepsy Sensor other (LB) 042 Seizure 07 Low battery status set DJ Epilepsy Sensor AP 042 Seizure 08 Busy Dj Epilepsy Sensor AP (LB) 042 Seizure 08 Busy E8 Epilepsy Sensor ALB 042 Seizure 06 Fault status (alarm not active) E9 Epilepsy Sensor AP Fail 042 Seizure 06 Fault status (alarm not active) DJ Epilepsy Sensor AP Restore 042 Seizure 04 In service (fault rectified) DK Zoning Trigger Zone 1 010 Fixed trigger 1 00 Normal default Dk Zoning Trigger Zone 1 (LB) 010 Fixed trigger 1 07 Low battery status set DL Zoning Trigger Zone 2 010 Fixed trigger 1 00 Normal default Dl Zoning Trigger Zone 2 (LB) 010 Fixed trigger 1 07 Low battery status set DM Zoning Trigger AP 010 Fixed trigger 1 08 Busy Dm Zoning Trigger AP (LB) 010 Fixed trigger 1 08 Busy F0 Zoning Trigger ALB 010 Fixed trigger 1 06 Fault status (alarm not active) F1 Zoning Trigger AP Fail 010 Fixed trigger 1 06 Fault status (alarm not active) DM Zoning Trigger AP Restore 010 Fixed trigger 1 04 In service (fault rectified) AA MFT Event 1 Activation 010 Fixed trigger 1 00 Normal default Aa MFT Event 1 Activation (LB) 010 Fixed trigger 1 07 Low battery status set AA MFT Event 2 Activation 010 Fixed trigger 1 00 Normal default Aa MFT Event 2 Activation (LB) 010 Fixed trigger 1 07 Low battery status set AA MFT Event 3 Activation 010 Fixed trigger 1 00 Normal default Aa MFT Event 3 Activation (LB) 010 Fixed trigger 1 07 Low battery status set AA MFT Event 4 Activation 010 Fixed trigger 1 00 Normal default Aa MFT Event 4 Activation (LB) 010 Fixed trigger 1 07 Low battery status set DN MFT AP 010 Fixed trigger 1 08 Busy Dn MFT AP (LB) 010 Fixed trigger 1 08 Busy F2 MFT ALB 010 Fixed trigger 1 06 Fault status (alarm not active) F3 MFT AP Fail 010 Fixed trigger 1 06 Fault status (alarm not active) DN MFT AP Restore 010 Fixed trigger 1 04 In service (fault rectified) CU Keypad Event 1 Activation 010 Fixed trigger 1 00 Normal default Cu Keypad Event 1 Activation (LB) 010 Fixed trigger 1 07 Low battery status set CS Keypad Event 2 Activation 010 Fixed trigger 1 00 Normal default Cs Keypad Event 2 Activation (LB) 010 Fixed trigger 1 07 Low battery status set DK Keypad Event 3 Activation 010 Fixed trigger 1 00 Normal default Dk Keypad Event 3 Activation (LB) 010 Fixed trigger 1 07 Low battery status set BQ Keypad Event 4 Activation 010 Fixed trigger 1 00 Normal default

61 Bq Keypad Event 4 Activation (LB) 010 Fixed trigger 1 07 Low battery status set DO Keypad AP 010 Fixed trigger 1 08 Busy Do Keypad AP (LB) 010 Fixed trigger 1 08 Busy F4 Keypad ALB 010 Fixed trigger 1 06 Fault status (alarm not active) F5 Keypad AP Fail 010 Fixed trigger 1 06 Fault status (alarm not active) DO Keypad AP Restore 010 Fixed trigger 1 04 In service (fault rectified) HA Red Button 010 Fixed trigger 1 00 Normal default Ha Cancel Button 010 Fixed trigger 1 00 Normal default HB DE Privacy Button 010 Fixed trigger 1 00 Normal default Hb Talk Button 010 Fixed trigger 1 00 Normal default HC Door Open Button 010 Fixed trigger 1 00 Normal default Hc Away Button 010 Fixed trigger 1 00 Normal default HD Function Button #4 010 Fixed trigger 1 00 Normal default IA Intruder Alarm 028 Intruder 00 Normal default Ia Inactivity Alarm 043 Inactivity 00 Normal default IB Periodic Call 058 Automatic periodic test call 00 Normal default Ib Firemans Switch 010 Fixed trigger 1 00 Normal default IC Fire Panel Input 017 Fire 00 Normal default Ic Medical Reminder - No Ack 035 Medication dispenser 00 Normal default ID ADLife - Data 057 System status 00 Normal default Id Virtual Bed/Chair #1 Absence 037 Bed Occupancy 00 Normal default IE Virtual Bed/Chair #1 Client In 037 Bed Occupancy 00 Normal default Ie Virtual Bed/Chair #1 Client Out 037 Bed Occupancy 00 Normal default IF Virtual Bed/Chair #2 Absence 037 Bed Occupancy 00 Normal default If Virtual Bed/Chair #2 Client In 037 Bed Occupancy 00 Normal default IG Virtual Bed/Chair #2 Client Out 037 Bed Occupancy 00 Normal default Ig Virtual Inactive Client #1 043 Inactivity 00 Normal default IH Virtual Inactive Client #2 043 Inactivity 00 Normal default Ih Virtual Inactive Client #3 043 Inactivity 00 Normal default II Virtual Inactive Client #4 043 Inactivity 00 Normal default Ii Virtual PES 030 Property Exit 1 00 Normal default IJ H/W Input #1 010 Fixed trigger 1 00 Normal default Ij H/W Input #2 010 Fixed trigger 1 00 Normal default IK SM Low Temp Input (Code 6) 010 Fixed trigger 1 00 Normal default Ik SM Auxiliary Input (Code 0) 010 Fixed trigger 1 00 Normal default IL Warden Panic Alarm 023 Personal attack 1 00 Normal default Il Carer Arrived 091 Service call 00 Normal default IM Carer Non-Arrival 091 Service call 09 Out of Service Im SM Smoke Input (Code 3) 016 Smoke 00 Normal default IN SM CMPS Input (Code 2) 011 Fixed trigger 2 00 Normal default In SM Inactivity Input (Code 7) 043 Inactivity 00 Normal default JA Mains Fail 051 Mains power 06 Fault status (alarm not active) Ja Mains Restore 051 Mains power 04 In service (fault rectified) JB System Battery Low 053 Battery 00 Normal default Jb Auto Presence Failure 057 System status 06 Fault status (alarm not active) JC Auto Low Battery 057 System status 06 Fault status (alarm not active) Jc Telephone Line #1 Fail 059 Telephone line 1 06 Fault status (alarm not active) JD Telephone Line #1 Restore 059 Telephone line 1 04 In service (fault rectified) Jd Telephone Line #2 Fail 060 Telephone line 2 06 Fault status (alarm not active) JE Telephone Line #2 Restore 060 Telephone line 2 04 In service (fault rectified) Je Pager Fault 063 Serial Data Link 06 Fault status (alarm not active) JF CCFP Paging Fault 063 Serial Data Link 06 Fault status (alarm not active) Jf Fault - Radio System 061 Radio receiver 06 Fault status (alarm not active) JG Fault - Poll Failure 057 System status 06 Fault status (alarm not active) Jg Fault - Door Panel Keypad 057 System status 06 Fault status (alarm not active) JH Fault - Failed To Contact ARC 057 System status 06 Fault status (alarm not active) Jh Fault - SAG Failure 057 System status 06 Fault status (alarm not active) JI AP Restore 057 System status 04 in service (fault rectified) J1 EEPROM Fail 057 System status 06 Fault status (alarm not active) J2 Stuck Key 057 System status 06 Fault status (alarm not active) J3 Fault #3 057 System status 06 Fault status (alarm not active) J4 Fault #4 057 System status 06 Fault status (alarm not active) J5 Fault #5 057 System status 06 Fault status (alarm not active) J6 Fault #6 057 System status 06 Fault status (alarm not active) J7 Manual Test Alarm 010 Fixed trigger 1 00 Normal default J8 Fault - Unit Failure 057 System status 06 Fault status (alarm not active) J9 Battery Charged 053 Battery 04 Normal default J0 Fault #10 057 System status 06 Fault status (alarm not active) KA Door Call 057 System status 00 Normal default Ka Ringing start 057 System status 00 Normal default

62 KB Ringing end 057 System status 00 Normal default Kb General Alarm 010 Fixed trigger 1 00 Normal default Kd Away State entry 057 System status 00 Normal default KE Home State entry 057 System status 00 Normal default Ke Call Raised 057 System status 00 Normal default KF Call Selected 057 System status 00 Normal default Kf Call Cleared 057 System status 00 Normal default KG Speech Module Selected 057 System status 00 Normal default Kg System onsite 057 System status 00 Normal default KH System offsite 057 System status 00 Normal default Kh Dialling complete 057 System status 00 Normal default KI Protocol complete 057 System status 00 Normal default Ki TT New Acceptor Code 0 (D) 057 System status 00 Normal default KJ TT New Acceptor Code 3 (D/G) 057 System status 00 Normal default Kj TT New Acceptor Code 6 (D) 057 System status 00 Normal default KL TT New Acceptor Code A (D) 057 System status 00 Normal default Kl TT New Acceptor Code B (D) 057 System status 00 Normal default KM TT New Acceptor Code C (D) 057 System status 00 Normal default Km TT New Acceptor Code D (D) 057 System status 00 Normal default KN TT New Acceptor Code * (D) 057 System status 00 Normal default Kn TT New Acceptor Code 8 (G) 057 System status 00 Normal default KO TT New Acceptor Code A (G) 057 System status 00 Normal default Ko TT New Acceptor Code C (G) 057 System status 00 Normal default KP TT New Acceptor Code E (G) 057 System status 00 Normal default Kp TT New Acceptor Code * (G) 057 System status 00 Normal default K0 Momentary offsite 057 System status 00 Normal default K1 Intruder system armed 057 System status 00 Normal default K2 Intruder system disarmed 057 System status 00 Normal default K3 Carer Left 099 Service incompleted 00 Normal default K4 Intruder Timeout 057 System status 00 Normal default K5 Keyless Access 057 System status 00 Normal default K6 Concierge Call 010 Fixed trigger 1 00 Normal default K7 Information Call (likely to be removed) 057 System status 00 Normal default K8 Ademco Reset 057 System status 00 Normal default K9 Ademco Timeout 057 System status 00 Normal default LA Telelarm Low Battery 057 System status 00 Normal default La Confirmation - Call Cleared 057 System status 00 Normal default LB Confirmation - Call Raised 057 System status 00 Normal default Lb Incoming call answered 057 System status 00 Normal default LC Incoming call cleared 057 System status 00 Normal default Lc Outgoing call started 057 System status 00 Normal default LD Outgoing call finished 057 System status 00 Normal default Ld Poll Voice Server 057 System status 00 Normal default LE IP Module Fail 062 IP communication Link 00 Normal default Le IP Connectivity Fail 062 IP communication Link 06 Fault status (alarm not active) LF IP Connectivity Restored 062 IP communication Link 04 In service (fault rectified) Lf PNC Contact 062 IP communication Link 00 Normal default LG Unknown Trigger Alarm 010 Fixed trigger 1 00 Normal default Lg Roaming Alarm 010 Fixed trigger 1 00 Normal default LH LAN Fail Alarm 062 IP communication Link 00 Normal default Lh PBX Fail Alarm 062 IP communication Link 00 Normal default LI Test Alarm (Red Button) 010 Fixed trigger 1 00 Normal default Li Test Alarm (Pendant) 010 Fixed trigger 1 00 Normal default LJ Test Alarm Not Confirmed (Red Button) 010 Fixed trigger 1 00 Normal default Lj Test Alarm Not Confirmed (Pendant) 010 Fixed trigger 1 00 Normal default Lm Radio Blocking 061 Radio receiver 06 Fault status (alarm not active)

63 Technical Details Weight: 572g (939g packaged) Dimensions: 185 x 122 x 41mm (WxLxD) Mains power: 240v ac electrical socket (3 Watts) Stand-by battery: 2000mAhr capacity (continually internally charged) Back-up time: 42 hours of stand-by operation with 5 emergency call sequences during this period as per AS4607 (minimum expected at date of purchase and when fully charged) Radio frequency: 312MHz, compliant with the European Social Alarm frequency band REN: 1 External connections: DC power supply unit with 3m cable RJ11 connector New Zealand - 3m telephone line cord with type BS6312 plug Australia - 3m telephone line cord with an RJ connector and series 610 adaptor Radio trigger battery: 3V Lithium (not changeable) with up to 7 year life Environmental Temperature: Operating temperature (to perform to full specification) = 0°C to 45°C, storage = -10°C to 50°C Humidity: Operating relative humidity (non condensing to perform to full specification) = 0 to 80%, storage relative humidity (non condensing) = 0 to 93% Standards EMC: AS/NZS CISPR 22:2009 Safety: AS/NZS 60950-1:2011 Telecoms: PTC200:2006, AS/CA S002:2010, AS/ACIF S004:2008 Radio: AS/NZS 4268:2004 PRS: AS4607:1999 MEPS: AS/NZS 4665-2005 Design & Manufacture: ISO9001:2008 N72 Declaration of Conformity We, Tunstall declare that this social alarm equipment is in compliance with the essential requirements and other relevant provisions of the R&TTE Directive 1999/5/EC. Tunstall Healthcare Australasia Pty Ltd, 1/56 Lavarack Ave, Eagle Farm QLD, 4009 Australia Toll Free: 1300 760 333 Fax: 07 3637 2255 Email: [email protected] Website: www.tunstallhealthcare.com.au Tunstall Healthcare NZ Limited, 306 Cameron Road, Tauranga Tel: 07 571 2680 Fax: 07 571 2685 Email: [email protected] Website. www.tunstall.co.nz or www.tlcare.co.nz Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept any responsibility for any errors or omissions contained in this document. © 2012 Tunstall Healthcare Group Ltd. ® TUNSTALL and TUNSTALL are registered trademarks. TS-UG-AP-002-010