OnStar TTY Manual
Text of the manual
OnStar TTY Guide
Welcome to OnStar.
The safety and security of OnStar®
is available to TTY (Text Telephone) users.
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OnStar TTY Functions
Congratulations on your purchase of a GM
vehicle equipped with OnStar TTY capability.
OnStar has enhanced its TTY services and
provides access to TTY-trained Advisors 24
hours a day, 7 days a week. Now you can enjoy
the peace of mind that comes with knowing
you have access to OnStar’s safety and secu-
rity features while you’re on the road.
Your OnStar TTY system comes
equipped with three components:
• OnStar TTY Interface
Module (OTIM)
• Dial Pad (for making
phone calls)
• TTY Device
OTIM
Status Light
Dial Pad
TTY Device
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Upon installation by your dealer, your OnStar TTY system is fully
functional for OnStar services.* Please take a moment to familiar-
ize yourself with all the functions of the TTY system so that you’ll
be comfortable with them once you begin driving. Your OnStar TTY
system provides you with access to most of the features** described
in the OnStar Subscriber Information kit in your glove box. Be sure
to read the OnStar Owner Guide so that you understand all the
details of how the OnStar features work.
Most 2007 GM vehicles come with one year of OnStar service. Check
with your dealer or an OnStar TTY Advisor to determine what service
plan comes with your vehicle. Your TTY system is your communication
link to trained TTY Advisors at OnStar’s call centers 24/7, every day of
the year. You can press the OnStar blue button, the Emergency button,
and make phone calls using the dial pad.
OnStar TTY Guide
* OnStar services require vehicle electrical system (including battery), wireless service
and GPS satelite signals to be available and operating for features to funtion properly.
OnStar acts as a link to existing emergency service providers. Subscriptions Service
Agreement required. Call 1.877.248.2080 or visit onstar.com for OnStar’s Terms and
Conditions, Privacy Policy and systems limitations and details. Additional information
can be found in the OnStar Owner’s Guide in your glove box.
**Excludes OnStar Turn-by-Turn Navigation and Virtual Advisor.
Important Note: In order to use your OnStar TTY system your
vehicle must be stationary. If you initiate a call while stationary
and begin moving your vehicle, the call will automatically disconnect.
Your TTY device will display a “call disconnected due to vehicle
speed” message. This feature is designed to prevent you from being
distracted while driving so that you can devote your full attention to
driving safely.
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How to contact OnStar:
1. Be sure the TTY device is plugged into the right side of the OTIM
in the jack identifi ed for TTY.
2. Push the MODE button to TTY; the green status light will
illuminate. If you push the MODE button a second time, the
status light will go out. This indicates that the TTY system is
off, and the OnStar system is in Voice mode.
3. Practice making a call to OnStar by pressing the blue OnStar
button on your mirror or console. The TTY screen will
display “CONNECTING TO ONSTAR” and the green status light
will blink to indicate that a call is in progress.
4. OnStar will respond to you with a greeting and you can
now correspond with the live Advisors.
5. When you fi nish your interaction with the OnStar Advisor,
the Advisor will automatically disconnect the call for you.
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How to make Emergency calls:
1. Your vehicle should not be moving.* Press the red OnStar
emergency button and wait for the OnStar Emergency
Advisors to respond.
2. The Advisor will ask you to state your emergency.
3. OnStar Emergency Advisors will contact emergency service
providers and request that they respond to your location.
4. In the event that you do not respond, OnStar will contact
emergency services and automatically send them to your
location. If the red button is pressed in error, please inform the
Advisor using your TTY device.
*Note: If you must call OnStar Emergency when your vehicle is
moving, the OnStar Advisor will only respond with short text
messages. It is very important to stop the vehicle in a safe
location whenever possible.
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