Fitbit Zip Ionic Manuals

Quick facts OUT OF THE BOX FAILURE (OBF) Physical damage Physical damage on strap Faulty battery issue Not syncing Follow reset procedure Device Compatibility Device Trouble Shooting Huawei Syncing Issues A device is only considered OBF when there is a manufacture fault. Some rules that apply when submitting an OBF claim. Return must be made within 7 days of purchase No physical damage Original box + charger + accessories must be returned with the Fitbit + + THERE IS A MINIMUM 8 DAY WAITING PERIOD FOR ASSESSMENT, AND CREDIT TO BE PASSED SOON AFTER.

Why isn't my Fitbit device's battery charging? To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? To confirm your device is charging, see How do I charge my Fitbit device? If your battery stopped charging, try the solutions below. Problem Solution The pins on the device or charging cable are dirty. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? The USB port or outlet is faulty. Try a different USB port or a UL-certified wall charger. The device isn’t connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device? The device isn't working as expected. Restart your device. For more information, see How do I restart my Fitbit device? The device is wet. Thoroughly dry your device before charging it.

FAQ How accurate are Fitbit devices? Fitbit is dedicated to developing the most accurate fitness devices on the market. Why does my step count differ depending on where I wear my Fitbit device? If you wear a wrist-based Fitbit device and move your body while keeping your arms still (or vice versa), you may see a slightly different step count than if you wear a device clipped to your clothing. If you wear your device in a loose-fitting accessory such as a bangle or pendant, you may see a slightly different step count than if you wear a classic wristband. During workouts and sleep, we recommend wearing the classic wristband. Make sure the wristband fits securely but isn't too tight. For more information, see How do I wear my Fitbit device? and How do I track my heart rate with my Fitbit device? Why does my Fitbit device count extra steps? Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device count steps?

Fitbit IONIC Product Manual Version 1.0

User Manual Version 4.6

User Manual Version 3.2

User Manual Version 4.2

User Manual Version 3.9

Why isn't my Fitbit device's battery charging? If your battery stopped charging, try the solutions below. Problem Solution The pins on the device or charging cable are dirty. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable. The USB port or outlet is faulty. Try a different USB port or a UL-certified wall charger. The device isn’t connected securely to the charging cable. Check the alignment and try reconnecting your device to the charging cable. The device isn't working as expected. Restart your device. The device is wet. Thoroughly dry your device before charging it. The error "insufficient power source" appears on your device's screen. Remove other devices plugged in to your power source, or plug your device in to another source. Your device’s battery was depleted to 0%, and it doesn’t appear to be charging Leave your device plugged in to the charging cable for at least 30 minutes. You haven't used the device for several months, and it won't turn on. Leave your device plugged in to the charging cable for at least 30 minutes.