Mitel 5340e Manuals

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. © Copyright 2012, Mitel Networks Corporation. All Rights Reserved. INSTALLATION GUIDE MITEL 5320e/5330e/ 5340e IP PHONES A C B

MITEL CLOUD ENDPOINT 5320E/5330E/5340E SIP PHONES USER AND ADMINISTRATOR GUIDE RELEASE 6.0

MITEL 5000 COMMUNICATIONS PLATFORM (CP) MITEL 5320e/5330e/5340e USER GUIDE

MITEL 5330e IP PHONE QUICK REFERENCE GUIDE Document Part Number 835.3290-1, August 2013 Mitel® is a registered trademark of Mitel Networks Corporation. © 2013, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved. Mitel® 5000 Communications Platform (CP) This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. 2 3 5 6 7 1 4 8 No. Name Description Handset The handset is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. Programmable Buttons Provide 33 self-labeling, programmable buttons. Display Provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and identifying callers. Ring/Message Indicator Flashes or stays lit to indicate call, message, and feature activity. Feature Buttons Provide quick access to commonly used features. See “Feature Buttons” on page 2 for descriptions. Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Navigation Buttons Use the navigation buttons to page through Display screens. External Speaker Provides audio for handsfree calls and background music. 1 2 3 4 Indicator Signals Description Rapidly flashing You have an incoming call. Slowly flashing You have a waiting message or callback message. On You are on a call or using a feature. Off Your IP phone is idle. 5 6 7 8

Using Your Phone with the Cordless Module and Accessories 5330e / 5340e Cordless handsets and cordless headsets provide you with the capability to move around within your own office or adjacent offices while using your phone. These cordless devices connect to your IP phone through a Mitel Cordless Module, which attaches to the back of the phone. There are two Cordless Module types available: Digital Enhanced Cordless Telecommunications (DECT) and Bluetooth®. The DECT Cordless Module works with the Mitel DECT Cordless Handset and Mitel DECT Cordless Headset. The Bluetooth Module works with the Mitel Bluetooth Handset and most third-party Bluetooth headsets. The Mitel Cordless Handsets (both DECT and Bluetooth) recharge in the handset cradle. The Mitel Cordless Headset (DECT only) rests and recharges in a headset cradle that attaches to the side of the phone. The Cordless Devices Application (see page ) provides access to the configuration settings and information screens that apply to the cordless module and accessories. Note: Since only one module type can be attached to the phone at any given time, you cannot, for example, use a 5310 Conference Module when a Cordless Module is attached. CAUTION: Attempting to remove the back plate on the phone to install a Cordless Module before disconnecting the phone's power supply may damage the phone. For details on installing a Cordless Module, see the appropriate Cordless Module and Accessories Installation Guide for Mitel 5330e/5340e/5360 IP Phones included with the module and available at Mitel OnLine. DECT Cordless Module and Accessories on 5300 Series IP Phone

- 1 - 5330e and 5340e IP Phone User Guide MITEL Communications Director

Mitel 5330E/5340E IP Phone Quick Reference (MiVoice Business) ABOUT THE MITEL 5330E/5340E IP PHONE Built-in Status Indicators on each key If Line is: Status Indicator is: Idle ............................ Off Busy .......................... On Ringing ..................... Slow Flash On Hold (your set) .... Rapid Flash On Hold (other set) ... Slow On/Fast Off Flash Prime Line (phone number) is the key on the bottom left. Programmable Keys 5330 (24 Keys) 5340 (48 Keys). Softkeys, located in the top part of the display, list features as they become available. NAVIGATION KEYS (located immediately below the display) help you move between the three screens: Go Forward One Screen ........... Press  Go Backward One Screen ........ Press  7 FIXED KEYS Speaker Hold Redial Mute Trans/Conf Message Cancel Menu MAKING AND ANSWERING CALLS 1. Lift the Handset (prime line is selected for outgoing line) SELECT DIFFERENT LINE .. Press line appearance key 2. Dial the Number: Extension ............ 4-Digit Number (or use Phonebook) Speed Call ........... Press speed call key Redial ................... Press (REDIAL) key Redials last external number dialed Local Number ...... 9+Area Code+Number Long Distance ..... 9+1+Area Code+Number Emergency .......... 911 or 9+911 USE PHONE’S SPEAKER MODE TO MAKE/ANSWER CALL MAKE CALL ........ Dial the number (don’t lift the handset) ANSWER CALL ... Press FLASHING LINE key USE HANDSET .... Lift the handset USE SPEAKER ... Press (SPEAKER) and hang up handset END CALL .......... Press (CANCEL) key Audio Controls (for handset and speaker phone): MUTE ... Press (MUTE) key (LED LIT – mic inactive) TALK ... Press (MUTE) key (LED NOT LIT  mic active) INCREASE HEARING VOLUME ........ Press  (UP) key DECREASE HEARING VOLUME ...... Press  (DOWN) key FORWARD A RINGING CALL TO VOICE MAIL To forward a ringing call to VM first you must set up a call forwarding profile. Follow instructions to activate then deactivate for the feature key to be programmed. Press (APPLICATIONS Key) Press Call Forwarding Key Enter VM Number 1800 Press Activate Key Press (APPLICATIONS Key) Press Call Forwarding Key Press Deactivate Key Once the forwarding profile is set up a “forward call” soft key will appear for you to press to send the caller to VM. HOLD FEATURE Place Call on Hold ..... Press (HOLD) key Retrieve call on hold: FROM YOUR PHONE ... Press FLASHING LINE key ANY OTHER PHONE ... Call Retrieve + Ext NOTE: To Create a 3 party Conference from 2 separate calls: 1. Place the first caller on hold by selecting the 2nd line key to answer an incoming call or make another outbound call. 2. Press the ADDHELD SOFTKEY 3. Press the FLASHING LINE KEY where your caller is on hold. TRANSFER ACTIVE CALL To transfer a call to another person: 1. Press (TRANS/CONF) (places call on Hold): 2. Dial Number of Third Party (can use phonebook) Transfer Options: Unsupervised Transfer .... Press RELEASE ME key Supervised Transfer ........ Follow these steps: a. Consult b. Hang Up CANCEL Transfer .............. Press (CANCEL) key TRANSFER DIRECTLY TO A MAILBOX To transfer a caller directly to a mailbox: 1. Press Message key (caller is on hold) 2. Enter Mailbox Number (Extension) 3. Hang Up CONFERENCE CALL A Conference Call can include up to 8 parties and:  Anyone can add a party to the Conference Call  Originator can leave without ending Conference Call FORM CONFERENCE CALL OR ADD TO EXISTING ONE: 1. Press (TRANS/CONF) (places call on Hold): 2. Dial Number of the Next Party 3. Wait for Answer If Busy Signal/No Answer .. Press (CANCEL) key You will be reconnected to the conference call. To bring another party into the call, repeat steps 1-3. 4. Press (TRANS/CONF) (all parties are on the call) Leave Conference Call ........... Hang Up        Personal Keys  Display  Ring/Message Indicator  Up/Down Control Keys Speaker/Mute  Fixed Function Keys  Keypad  Navigation Keys  Speaker

M Mitel (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. © 2012, Mitel Networks Corporation. All rights reserved. QUICK REFERENCE GUIDE MITEL 5340e IP PHONE  Display Speaker  Ring/Message Indicator Mute  Volume, Speaker/Mute Controls Menu  Fixed Function Keys Cancel  Keypad Redial  Page Navigation Keys Hold  Programmable Feature Keys and Softkeys Transfer/Conference  Speaker Message  Handset Make a Call  Lift the handset OR  Press .  Dial the number OR  Press a Speed Call key OR  Press OR  Dial the prefix for external calls (e.g. 9) and the number. Answer a Call  Lift the handset OR  Press , and begin speaking. End a Call  Press OR  Replace the handset. Place a Call on Hold  Press . The line key flashes.  Replace the handset if necessary. Retrieve a Call from Hold  Lift the handset OR  Press .  Press the flashing line key. Retrieve a Message  Press . It flashes when a message is waiting. Follow the voice mail prompts to retrieve your message. Transfer a Call  Press .  Dial the number. Wait for an answer.  Hang up OR wait for the called party to answer, announce the transfer, and then hang up. Conference a Call  Press .  Dial the number of the next party. Wait for an answer.  Press . Program a Speed Call  Press Menu OR . Press Settings. Press Programmable Keys. Press the key you wish to program. Press Speed Call. Press Edit Info and enter the label for the Speed Call. Press Save. Press Edit Number and enter the phone number for the Speed Call. Press Save, and then press Save again. Press Close and then press Close again. Adjust Volume Levels Adjust ringer volume while the phone is ringing. Adjust handset or speaker volume while using the handset or speaker.  Press repeatedly to raise the volume OR repeatedly to lower the volume.  Press to mute your microphone. NOTE: For more information about other features and applications, refer to 5330e/5340e IP Phone User Guide located at www.mitel.com, or contact your Administrator. For more information call Worksmart on 0800 840 9140

M Mitel (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. © 2012, Mitel Networks CorporationAll rights reserved. QUICK REFERENCE GUIDE MITEL 5340e IP PHONE  Display Speaker  Ring/Message Indicator Mute  Volume, Display Brightness, Speaker/Mute Controls Applications  Fixed Function Keys Cancel  Keypad Redial  Page Navigation Keys Hold  Programmable Feature Keys and Softkeys Transfer/Conference  Speaker Message  Handset Make a Call  Lift the handset OR  Press .  Dial the number OR  Press a Speed Call key OR  Press OR  Dial the prefix for external calls (e.g. 9) and the number. Answer a Call  Lift the handset OR  Press , and begin speaking. End a Call  Press OR  Replace the handset. Place a Call on Hold  Press . The line key flashes.  Replace the handset if necessary. Retrieve a Call from Hold  Lift the handset OR  Press .  Press the flashing line key. Retrieve a Message  Press . It flashes when a message is waiting. Follow the voice mail prompts to retrieve your message. Transfer a Call  Press .  Dial the number. Wait for an answer.  Hang up OR wait for the called party to answer, announce the transfer, and then hang up. Conference a Call  Press .  Dial the number of the next party. Wait for an answer.  Press . Program a Speed Call  Press Applications OR . Press Settings. Press Programmable Keys. Press the key you wish to program. Press Speed Call. Press Edit Label and enter the label for the Speed Call. Press Save. Press Edit Number and enter the phone number for the Speed Call. Press Save, and then press Save again. Press Close and then press Close again. Adjust Volume Levels ADJUST RINGER VOLUME WHILE THE PHONE IS RINGING. ADJUST HANDSET OR SPEAKER VOLUME WHILE USING THE HANDSET OR SPEAKER.  Press repeatedly to raise the volume OR repeatedly to lower the volume.  Press to mute your microphone. NOTE: For more information about using Mute or other features, or about programming Personal Keys on your 5340e IP Phone, refer to 5330e/5340e IP Phone User Guide located at www.mitel.com, or contact your Administrator.

M Mitel (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. © 2014, Mitel Networks Corporation. All rights reserved. QUICK REFERENCE GUIDE MITEL 5340e SIP PHONE  Display Speaker  Ring/Message Indicator Mute  Volume, Speaker/Mute Controls Menu  Fixed Function Keys Cancel  Keypad Redial  Page Navigation Keys Hold  Programmable Feature Keys and Softkeys Transfer/Conference  Speaker Message  Handset Make a Call  Lift the handset OR  Press .  Dial the number OR  Press a Speed Call key OR  Press OR  Dial the prefix for external calls (e.g. 9) and the number. Answer a Call  Lift the handset OR  Press , and begin speaking. End a Call  Press OR  Replace the handset. Place a Call on Hold  Press . The line key flashes.  Replace the handset if necessary. Retrieve a Call from Hold  Lift the handset OR  Press .  Press the flashing line key. Retrieve a Message  Press . It flashes when a message is waiting. Follow the voice mail prompts to retrieve your message. Transfer a Call  Press .  Dial the number. Wait for an answer.  Hang up OR wait for the called party to answer, announce the transfer, and then hang up. Conference a Call  Press .  Dial the number of the next party. Wait for an answer.  Press . Program a Speed Call Speed Call can only be programmed on SIP phones via the Web Configuration Tool. Adjust Volume Levels Adjust ringer volume while the phone is ringing. Adjust handset or speaker volume while using the handset or speaker.  Press repeatedly to raise the volume OR repeatedly to lower the volume.  Press to mute your microphone. NOTE: For more information about other features and applications on your 5340e SIP Phone refer to 5320e/5330e/5340e SIP Phone User Guide located at www.mitel.com, or contact your Administrator.