Sun Enterprise 3500 Manuals

Avaya Call Management System Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting 585-215-873 Issue 6.0 May 2005 © 2005 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites and does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, anyone who is not a corporate employee, agent, subcontractor, or person working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support Providing telecommunications security Telecommunications security (of voice, data, and video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party. Your company's "telecommunications equipment" includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, "networked equipment"). An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or person working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent. Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of: • Use (of capabilities special to the accessed equipment) • Theft (such as, of intellectual property, financial assets, or toll-facility access) • Eavesdropping (privacy invasions to humans) • Mischief (troubling, but apparently innocuous, tampering) • Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent) Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including, but not limited to, human and data privacy, intellectual property, material assets, financial resources, labor costs, and legal costs). Your responsibility for your company's telecommunications security The final responsibility for securing both this system and its networked equipment rests with you, an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources, including, but not limited to: • Installation documents • System administration documents • Security documents • Hardware-/software-based security tools • Shared information between you and your peers • Telecommunications security experts To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure: • Your Avaya-provided telecommunications systems and their interfaces • Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces • Any other equipment networked to your Avaya products. Trademarks Avaya is a trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners. Document ordering information: Avaya Publications Center Voice: +1-207-866-6701 1-800-457-1764 (Toll-free, U.S. and Canada only) Fax: +1-207-626-7269 1-800-457-1764 (Toll-free, U.S. and Canada only) Write: Globalware Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Manager Web: http://www.avaya.com/support E-mail: [email protected] Order: Document No. 585-215-873, Issue 6.0 May 2005 For the most current versions of documentation, go to the Avaya support Web site: http://www.avaya.com/support COMPAS This document is also available from the COMPAS database. The COMPAS ID for this document is 79854. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support Issue 6.0 May 2005 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Intended users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Conventions and terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Change description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Software documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Administration documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Avaya CMS upgrade documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Base load upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Platform upgrades and data migration . . . . . . . . . . . . . . . . . . . . . . . . 16 Avaya Call Management System Upgrade Express (CUE) . . . . . . . . . . . . . . 16 Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Communication Manager documents. . . . . . . . . . . . . . . . . . . . . . . . . . 17 Documentation Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Service access specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Unpacking and inventorying the equipment . . . . . . . . . . . . . . . . . . . . . . . 24 Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Determining the computer model. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Physical labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Software check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Assembling the Enterprise 3500 computer . . . . . . . . . . . . . . . . . . . . . . . . 30 Avaya Call Management System Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting Contents

Inventory The interface board kit contains: One Interface board One 2-meter cable Two GBICs: one installed on the board, and one attached to the end of the cable Handling Boards and Assemblies Caution – The chassis AC power cord must remain connected to a power outlet for a proper ground. For your protection, observe the following safety precautions: I Follow all cautions and instructions marked on the equipment. I Never push objects of any kind through openings in the equipment as they may touch dangerous voltage points or short out components that could result in fire or electric shock. I Refer servicing of equipment to qualified personnel. Caution – The interface board and its modules have surface- mount components that can be broken by flexing the board. To minimize the amount of board flexing: I Hold the board only by the edges near the middle of the board, where the board stiffener is located. Do not hold the board only at the ends. I When removing the board from an antistatic bag, keep the board vertical until you lay it on the Sun ESD mat. I Do not place the board on a hard surface. Use a cushioned antistatic mat. The board connectors and components have very thin pins that bend easily. I Do not use an oscilloscope probe on the components. The soldered pins are easily damaged or shorted by the probe point. I Transport the board in an antistatic bag. Removing an Interface Board or Filler Panel o To remove a filler panel, unfasten the captive screws at the top and bottom of the panel and grasp the handles to pull the filler panel out. o To remove an interface board (IB): a. Unfasten any fiber optic cables from the board front panel, label them for identification, and set them aside. b. Loosen the two captive screws securing the board to the card cage. c. Pull the ends of both extraction levers outward simultaneously to unseat the board from the centerplane. Installing an Interface Board 1. Carefully insert the board in the proper slot in the card cage, ensuring that the board does not slip out of the left and right card guides. The component side of the board must face to the right. 2. Ensure that both extraction levers are in the outward position as you slide the board toward the backplane connectors. The board will not seat fully unless the levers are in this starting position. Caution – Do not force any board into a slot; this can cause damage to the board and system. The board should insert and seat smoothly. If it binds, remove the board and inspect the card cage slot for any obvious obstructions. 3. Use the extraction levers to seat the board. Simultaneously swing both levers into the locked position. Do not press on board to seat it; doing so will damage the connector pins. 4. Secure the board to the chassis using the two captive screws. 5. Reonnect any fiber-optic cables to the board front panel. Use the fiber cable organizer to route the fiber-optic cable to connect the interface board and the I/O+ board. Removing a GBIC Note – It is not necessary to remove the interface board from the card cage to replace GBICs. A GBIC can be removed and replaced without removing power from the system or board. However, you must take the necessary software precautions whenever the I/O path to a particular disk is to be interrupted; halt all I/O activity to the disk affected by the replacement of a GBIC. For additional information on how to replace a GBIC or fiber-optic cable, refer to the system reference manual that came with your system. 1. Remove the fiber-optic cable. Locking Raised Alignment groove keys tab 2. Compress the two locking tabs while pulling the GBIC straight out. The following table shows the drive bay supported by each GBIC location. Installing a GBIC 1. Ensure that the orientation of the alignment groove is correct and insert the GBIC into the proper slot. 2. Reconnect the fiber-optic cable (keys on cable matching notches on the GBIC). Wrapping the Fiber Cable on the Organizer To ensure that the fiber-optic cable minimum bend radius rule (1.0 inch) is observed, use this procedure to wrap the cable around the spool organizer: 1. Remove the two plastic caps that cover the cable connector on the GBIC module. 2. Remove the plastic cap covering the ends of the fiber cable. 3. Connect one end of the fiber cable into the GBIC module installed on the interface board rear panel. Align the notch in the cable connector with the key notch in the module connector. 4. Route the fiber cable down toward the bottom of the system, placing it through the left side restraints on the organizer. Disk Drives Drive Port GBIC Name and Location 0, 1, 2, 3 A GBIC LA (Lower bank) 0, 1, 2, 3 B GBIC LB (Lower bank) 4, 5, 6, 7 A GBIC UA (Upper bank) 4, 5, 6, 7 B GBIC UB (Upper bank) Sun™ Enterprise™ 3500 Interface Board Installation Guide GBIC LA GBIC LB GBIC UA GBIC UB Part Number: 805-4011-10 Revision A of April 1998 Ordering Sun Documents SunDocsSM is a distribution program for technical documentation and is available from SunExpress. You can find a full listing of available documentation on the World Wide Web: http://www.sun.com/sunexpress/ To order or for more information: Telephone: 1-800-873-7869 (United States and Canada only) Fax: 1-800-944-0661 (United States and Canada only) Reader Comments Your comments and suggestions are important to us. Please let us know what you think about the Sun Enterprise 3500 Interface Board Installation Guide, part number 805-4011-10. You can send detailed comments via email to [email protected], or send a fax to SMCC Doc Feedback at (650) 786-6443. Copyright 1998 Sun Microsystems, Inc. All rights reserved. Use is subject to license terms. Third-party software, including font technology, is copyrighted and licensed from Sun suppliers. Sun, Sun Microsystems, the Sun Logo, SunDocs, and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. RESTRICTED RIGHTS: Use, duplication, or disclosure by the U.S. Government is subject to restrictions of FAR 52.227-14(g)(2)(6/87) and FAR 52.227- 19(6/87), or DFAR 252.227-7015(b)(6/95) and DFAR 227.7202-3(a). Copyright 1998 Sun Microsystems, Inc. Tous droits réservés. Distribué par des licences qui en restreignent l’utilization. Le logiciel détenu par des tiers, et qui comprend la technologie relative aux polices de caractères, est protégé par un copyright et licencié par des fournisseurs de Sun. 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