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Avaya CallPilot® 703t Server Maintenance
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© 2010 Avaya Inc.
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Japan VCCI statement
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Service to restart a
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To determine the BI
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Chapter 1: Customer service
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Getting technical support from the Avaya Web site
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Chapter 2: About this guide
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Risk of system damage
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About this guide
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Chapter 3: Troubleshooting your Avaya
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Interpreting front panel LEDs
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Figure 1: LED locations
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IF the network interface
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Power/sleep LED states
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IF the system status LED
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• Cleaning is required
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2 long high-
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Decompressing post module failed.
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For more information refer to:
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To check why server does not boot and makes beeps
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To check if multimedia board has failed
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Chapter 4: Using Windows online
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Types of event logs
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Figure 3: Application Log.
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Each error is date and time stamped.
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The ipconfig command
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The ping command
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Result: The Command Prompt window appears.
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Table 7: Tracert parameters
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arp -d inet_addr [if_addr]
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The nbtstat command
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To run the nbtstat command from Windows
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To run the netstat command from Windows
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Add this parameter to fix errors on the disk.
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Chapter 5: Using serial port diagnostic tools
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To invoke the Net Stop command from Windows
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9-pin connector plug
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Net Start command
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Using serial port diagnostic tools
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Chapter 6: Using CallPilot Manager to
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Disabling call channels
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Table 12: Maintenance page section details
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The component is not configured in CallPilot.
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Starting and stopping components
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Before you begin
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Working with the Multimedia Monitor
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Working with the Channel Monitor
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Using CallPilot Manager to monitor hardware
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Chapter 7: Using Avaya CallPilot® system
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Accessing the system utilities
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To disable startup diagnostics
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To find a session
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Using Avaya CallPilot® system utilities
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Chapter 8: Replacing basic chassis
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Risk of electrical damage
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Figure 9: Connectors on Server back plane
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Figure 10: Remove chassis feet
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Risk of equipment damage
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To remove the upper fan holder foam
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To replace the side cover
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Figure 13: Server side cover
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Replaceable fan locations
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Figure 14: Front system fans
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Figure 15: Rear system fans
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Figure 16: Install front system fan
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b. Place the server on its side.
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Replacing basic chassis components
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Chapter 9: Replacing media drives
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Figure 19: SCSI and IDE drive cabling.
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Table 16: RAID and SCSI settings
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Figure 20: Hard drive installation overview
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Replacing the CD-ROM drive
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Figure 23: Floppy disk drive installation overview
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Replacing media drives
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Chapter 10: RAID operations
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To upgrade or downgrade the RAID firmware
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16. Press F10 to configure the logical drives.
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Full data backup
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Example: Channel-2 (0)A1-2-Failed.
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Task summary for configuring RAID
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What to do
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Chapter 11: Replacing or adding voice
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Figure 26: MPB96 board
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• MPB96 board (NTRH40AA)
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Figure 28: MPB96 board installation
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Chapter 12: Working with DIMMs and the
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Figure 29: DIMM removal and installation
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Risk ofpersonal injury or equipment damage
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Risk of equipment damage and data corruption
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To remove the faulty CPU
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Figure 30: CPU housing
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Figure 31: Heat sink attached to motherboard
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Figure 32: Remove microprocessor from heat sink
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Figure 34: Install heat sink clips
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Figure 35: Install heat sink housing
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Working with DIMMs and the CPU
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Chapter 13: Working with the Avaya
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• Processor 1 CPU ID: F24 (shown in grey)
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• Wake on Ring: Disabled
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• Flow Control: CTS/RTS
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Updating and configuring the BIOS
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7. Configure the sections as follows:
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To recover from a corrupted CMOS
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Figure 36: Jumper locations and settings
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Working with the Avaya CallPilot® server BIOS
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Chapter 14: 703t description reference
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• floppy drive
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Rear panel diagram
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PS/2 mouse connector
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No errors with a half sine wave shock of 2G
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Meridian 1 or Communication
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I/O APIC level
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