Avaya CallPilot 703t Hardware Installation

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Japan Denan statement The following applies to server models 1006r, 1005r, 703t, and 1002rp: 2 Avaya CallPilot® 703t Server Hardware Installation December 2010

The following applies to server models 1006r, 1005r, 703t, 201i, and 1002rp: This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action. Avaya CallPilot® 703t Server Hardware Installation December 2010 3

Getting technical documentation.......................................................................................................................7 Getting product training.....................................................................................................................................7 Getting help from a distributor or reseller..........................................................................................................7 Getting technical support from the Avaya Web site..........................................................................................8 Chapter 2: 703t server description..........................................................................................9 In this chapter....................................................................................................................................................9 Server features..................................................................................................................................................9 Server dimensions............................................................................................................................................9 Environmental specifications...........................................................................................................................10 Front panel features........................................................................................................................................10 Rear panel diagram.........................................................................................................................................12 Slot assignments.............................................................................................................................................14 Slot definition and numbering..........................................................................................................................15 Network connectivity.......................................................................................................................................15 Sample network setup: Meridian 1..................................................................................................................16 Sample network setup: Communication Server 1000.....................................................................................16 Switch connectivity..........................................................................................................................................17 LAN connectivity.............................................................................................................................................17 Network requirements.....................................................................................................................................18 Remote access connectivity............................................................................................................................18 Supported peripheral devices.........................................................................................................................18 Reference documents.....................................................................................................................................19 Chapter 3: Preinstallation requirements...............................................................................23 In this Chapter.................................................................................................................................................23 Installation overview........................................................................................................................................23 Introduction.....................................................................................................................................................23 Installation checklist........................................................................................................................................24 Conventions for warnings................................................................................................................................25 Unpacking the 703t server..............................................................................................................................26 Introduction.....................................................................................................................................................26 To unpack the equipment................................................................................................................................26 What is next?..................................................................................................................................................27 Removing the side cover.................................................................................................................................27 Introduction.....................................................................................................................................................27 To remove the side panel................................................................................................................................27 Inspecting the server interior...........................................................................................................................29 Introduction.....................................................................................................................................................29 To inspect the server interior...........................................................................................................................29 Replacing the side cover.................................................................................................................................30 Introduction.....................................................................................................................................................30 To replace the side cover................................................................................................................................30 What is next?..................................................................................................................................................31 Installing the chassis feet................................................................................................................................31 Introduction.....................................................................................................................................................31 To install the chassis feet................................................................................................................................32 Avaya CallPilot® 703t Server Hardware Installation December 2010 5

Chapter 4: Installing the server and connecting the peripheral devices...........................35 In this chapter..................................................................................................................................................35 Installing the server.........................................................................................................................................35 To install the server.........................................................................................................................................35 Preparing the modem......................................................................................................................................36 Required equipment........................................................................................................................................36 Modem DIP switches......................................................................................................................................36 To set the modem DIP switches......................................................................................................................37 What is next?..................................................................................................................................................38 Connecting peripherals to the server..............................................................................................................39 Rear panel.......................................................................................................................................................39 To connect the mouse, keyboard, and monitor to the server..........................................................................40 To connect the modem to the server...............................................................................................................41 What is next?..................................................................................................................................................41 Connecting the server to the ELAN subnet.....................................................................................................42 To connect the server to the ELAN subnet (Meridian 1 or CS 1000 only).......................................................42 What is next?..................................................................................................................................................43 Connecting the server to the Avaya server subnet (optional).........................................................................43 To connect the server to the Avaya server subnet..........................................................................................43 What is next?..................................................................................................................................................44 Installing the Avaya software feature dongle..................................................................................................44 Requirements..................................................................................................................................................45 To install the software feature dongle..............................................................................................................45 What is next?..................................................................................................................................................46 Connecting the server to power......................................................................................................................46 Before you begin.............................................................................................................................................46 To connect the server to power.......................................................................................................................48 To start the server...........................................................................................................................................48 Index.........................................................................................................................................49 6 Avaya CallPilot® 703t Server Hardware Installation December 2010

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 7 • Getting product training on page 7 • Getting help from a distributor or reseller on page 7 • Getting technical support from the Avaya Web site on page 8 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support. Getting product training Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane. Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance. Avaya CallPilot® 703t Server Hardware Installation December 2010 7

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. Customer service 8 Avaya CallPilot® 703t Server Hardware Installation December 2010

In this chapter Server features on page 9 Slot assignments on page 14 Network connectivity on page 15 Supported peripheral devices on page 18 Reference documents on page 19 Server features This section provides a general overview of the 703t server. Server dimensions Height chassis only: 420 mm (16.75 in.) with chassis feet: 440 mm (17.5 in.) Width chassis only: 215 mm (8.6 in.) with chassis feet: 320 mm (12.7 in.) Depth (distance from front to back) 650 mm (26 in.) Clearance • front: 250 mm (10 in.) • rear: 125 mm (5 in.) • side: 75 mm (3 in.) Avaya CallPilot® 703t Server Hardware Installation December 2010 9

service. • top: 75 mm (3 in.) Weight of fully loaded system with • two SCSI hard drives • six populated boards • CD-ROM drive • floppy drive • tape drive approximately 22 kg (46 lb) Environmental specifications Environmental condition Specification Operating temperature 10°C to 35°C (50°F to 95°F) Maximum rate of change must not exceed 10°C (50°F) per hour. Non-operating (storage) temperature -40°C to 70°C (-40°F to 158°F) Non-operating humidity 95%, non-condensing at 30°C (86°F) Altitude 1829 m (6000 ft) Electrostatic discharge 15 kV or more Acoustic noise 50 dBA in a typical office ambient temperature (18°C to 25°C [64.4°F to 77°F]) Operating shock No errors with a half sine wave shock of 2G (with 1 millisecond duration) Handling drop Operational after a free fall from 450 mm to 600 mm (18 in. to 24 in.) (depending on weight) Front panel features The following diagram shows the 703t server's front panel features: 703t server description 10 Avaya CallPilot® 703t Server Hardware Installation December 2010

Part Function Reset button Triggers a hardware (cold) reset. Do not use this button to perform a server restart. Restart the server as described in "Restarting the server" in the Installation and Configuration Task List (NN44200-306). Network controller LEDs (green) Left: 10/100Base-T controller LED (NIC1 10/100 MB: ELAN for Meridian 1*/Avaya CS 1000* connection) Right: 10/100/1000Base-T controller LED (NIC2 1 GB: CLAN for Customer LAN connection) Sleep mode button Not used Power button Turns the server's power on or off. Front panel features Avaya CallPilot® 703t Server Hardware Installation December 2010 11

drives are active. • Left: hard drive activity LED (not used) • Center: power/sleep LED (green) • Right: status LED (bi-color) indicates whether the server is functioning properly, or whether a hardware event has occurred. USB connector For future use Floppy disk eject button Ejects the floppy disk. Floppy drive Drive for 3-1/2 inch diskettes. IDE CD-ROM drive (5.25 in.) Enables you to use the Avaya CallPilot® software and documentation CD-ROMs. CD drive eject button Opens the CD-ROM drawer. Push the button again to close the drawer. Backup tape drive Allows backup of hard drive data. Hard drive 1 10,000 rpm hard drive Hard drive 2 10,000 rpm hard drive Drive bay Vacant Drive bay Vacant Drive bay Vacant Air flow slot Must remain empty for proper system cooling. Rear panel diagram The following diagram shows the 703t server's rear panel features: 703t server description 12 Avaya CallPilot® 703t Server Hardware Installation December 2010

The table below describes the parts that are identified in the preceding diagram: Part Color AC power supply connector (450 W non hot-swap power supply) Not applicable USB connectors Not applicable PS/2 keyboard connector Purple PS/2 mouse connector Green COM1 serial port connector (9-pin) Teal Parallel port connector (25-pin) Pink Rear panel diagram Avaya CallPilot® 703t Server Hardware Installation December 2010 13

Blue 10/100/1000Base-T CLAN network connector for Customer LAN connection (NIC2 1 GB) Note: For more information, see LAN connectivity on page 17. Not applicable 10/100Base-T ELAN network connector for Meridian 1/CS 1000 connection(NIC1 10/100 MB) Note: For more information, see LAN connectivity on page 17. Not applicable PCI slots (6) • Four slots are 100 MHz 3.3 V 64-bit PCI slots. • Two slots are 33 MHz 5 V 32-bit PCI slots. Note: For more information, see Slot assignments on page 14. Not applicable COM2 serial port connector slot (not installed) Teal Slot assignments The slot assignment tables show • the physical location of boards inside the server, relative to other boards • the order in which boards are installed (for example, board #1, 2, 3, and so on) • how the boards are represented in CallPilot Manager applications (that is, on the Maintenance Administration page) • the maximum capacity for each switch connectivity Note: Your server may vary depending on what was ordered from Avaya; therefore, your server may not have all of the slots populated. 703t server description 14 Avaya CallPilot® 703t Server Hardware Installation December 2010

In the following table, the term "slot" refers to the available slot openings in the chassis, not the PCI connectors inside the server. The slots are numbered from the bottom of the server to the top. Slot 1 is the bottom slot in the chassis when the chassis is standing upright. Slot number Avaya CallPilot- assigned board labela Meridian 1 or Avaya Communication Server 1000 7 (not a slot) Not used Not used PCI slot 6 (full length) BRD06 RAID card PCI slot 5 (full length) BRD05 Not used PCI slot 4 (full length) BRD04 MPB96 board PCI slot 3 (full length) BRD03 Not used PCI slot 2 (full length) BRD02 Not used PCI slot 1 (full length) BRD01 Not used a. In CallPilot Manager applications, the CallPilot-assigned board label may appear. This lable corresponds to the slot number. For example, BRD01 refers to the board in slot 1. Network connectivity This section describes how the 703t server can be integrated into your network. The integration depends on the type of switch you are using. Important: To secure the Avaya CallPilot server from unauthorized access, ensure that the CallPilot network is inside your organization's firewall. Slot definition and numbering Avaya CallPilot® 703t Server Hardware Installation December 2010 15

The Meridian 1 switch can be one of the following: • Option 11C or Option 11C Mini using fiber connections • Option 51C • Option 61C • Options 81 and 81C The following diagram shows a CallPilot 703t server network setup with a Meridian 1 switch. Figure 1: Sample network setup: Communication Server 1000 The following diagram shows a CallPilot 703t server network setup with a CS 1000 system: 703t server description 16 Avaya CallPilot® 703t Server Hardware Installation December 2010

1000 system and the i2004 Internet phonesets. The connection between the Call Server and Media Gateway can be point-to-point, or it can be through the LAN, if the system is installed in a distributed data network. For information about the CS 1000 system and i2004 Internet phoneset bandwidth and network requirements, refer to the Communication Server 1000 Planning and Installation Guide. Switch connectivity For more details about how the 703t server and switch connection is established, refer to the switch and server setup document for your switch: • Communication Server 1000 and CallPilot Server Configuration (NN44200-312) • Meridian 1 and CallPilot Server Configuration (NN44200-302) LAN connectivity The 703t server contains two Ethernet controllers on the motherboard that provide the following: • 10/100Base-T Ethernet network connectivity to the ELAN subnet (Meridian 1 and CS 1000 only) Switch connectivity Avaya CallPilot® 703t Server Hardware Installation December 2010 17

and Engineering Guide (NN44200-200). • 10/100/1000Base-T Ethernet connectivity to the Avaya server subnet The Avaya server subnet is an optional connection that provides data connectivity among desktop and Web messaging clients, administrative PCs, and the CallPilot server. See Rear panel diagram on page 12 to identify the location of network interface connectors. Network requirements Appropriate networking equipment must be available for the ELAN subnet and the optional Avaya server subnet if it is used. The ELAN subnet (and the optional Avaya server subnet if used) must be properly configured for correct CallPilot operation. To ensure correct configuration, Avaya recommends that you consult a network specialist. Remote access connectivity The RS-232 COM1 connector on the rear of the 703t server provides the connection to an external dial-up modem. The modem allows administrators and technical support personnel to administer the 703t server from a remote location. pcAnywhere is used to establish a remote access connection to the server. Supported peripheral devices This section identifies external devices that are supported by the 703t server. The following table describes the supported peripheral devices: Device Description Modem A 56 Kbps external modem (NTRH9078 in North America only) provides remote access to the 703t server. The modem connects to the RS-232 COM1 connector on the rear of the server. Because the modem is an external device, it requires its own AC power source referenced to the same ground as the 703t server and the switch to which it is connected. 703t server description 18 Avaya CallPilot® 703t Server Hardware Installation December 2010

between the 703t server and the Meridian 1 switch or CS 1000 system. The customer can supply a hub or switch from third- party vendors or from Avaya. Because the hub is an external device, it requires an AC power source referenced to the same ground as the 703t server and the switch to which it is connected. Important: To comply with EMC requirements, a Class A hub must be located 10 m (33 ft.) away from the 703t server. Monitor, keyboard, and mouse • 15-inch monitor: NTRH9011 or N0038380 LCD monitor Because the monitor is an external device, it requires its own AC power source referenced to the same ground as the 703t server and the switch to which it is connected. • Keyboard: NTRH9013 • Mouse: NTRH9014 Reference documents For a list of all CallPilot documents, see the following Customer Documentation Map Table 1: Call Pilot Customer Documentation Map Fundamentals Fundamentals Guide (NN44200-100) Library Listing (NN44200-117) Planning and Engineering Planning and Engineering Guide (NN44200-200) Network Planning Guide (NN44200-201) Converging the Data Network with VoIP Guide (NN43001-260) Solution Integration Guide for Communication Server 1000/Call Pilot/Contact Center/Telephony Manager (NN49000-300) Installation and Configuration Upgrade and Platform Migration Guide (NN44200-400) High Availability: Installation and Configuration (NN44200-311) Geographic Redundancy Application Guide (NN44200-322) Reference documents Avaya CallPilot® 703t Server Hardware Installation December 2010 19

Quickstart Guide (NN44200-313) Installer Roadmap (NN44200-314) Server Installation Guides 201i Server Hardware Installation Guide (NN44200-301) 202i Server Hardware Installation Guide (NN44200-317) 202i Installer Roadmap (NN44200-319) 703t Server Hardware Installation Guide (NN44200-304) 1002rp Server Hardware Installation Guide (NN44200-300) 1002rp System Evaluation (NN44200-318) 1005r Server Hardware Installation Guide (NN44200-308) 1005r System Evaluation (NN44200-316) 1006r Server Hardware Installation Guide (NN44200-320) 600r Server Hardware Installation Guide (NN44200-307) 600r System Evaluation (NN44200-315) Configuration and Testing Guides Meridian 1 and CallPilot Server Configuration Guide (NN44200-302) T1/SMDI and CallPilot Server Configuration Guide (NN44200-303) Communication Server 1000 System and CallPilot Server Configuration Guide (NN44200-312) Unified Messaging Software Installation Desktop Messaging and My CallPilot Installation and Administration Guide (NN44200-305) Administration Administrator Guide (NN44200-601) Software Administration and Maintenance Guide (NN44200-600) Meridian Mail to CallPilot Migration Utility Guide (NN44200-502) Application Builder Guide (NN44200-102) Reporter Guide (NN44200-603) Maintenance Troubleshooting Reference Guide (NN44200-700) Preventative Maintenance Guide (NN44200-505) Server Maintenance and Diagnostics 703t server description 20 Avaya CallPilot® 703t Server Hardware Installation December 2010

202i Server Maintenance and Diagnostics Guide (NN44200-708) 703t Server Maintenance and Diagnostics Guide (NN44200-702) 1002rp Server Maintenance and Diagnostics Guide (NN44200-701) 1005r Server Maintenance and Diagnostics Guide (NN44200-704) 1006r Server Maintenance and Diagnostics Guide (NN44200-709) 600r Server Maintenance and Diagnostics Guide (NN44200-703) Contact Center Manager Communication Server 1000/Meridian 1 & Voice Processing Guide (297-2183-931) End User Information End User Cards Unified Messaging Quick Reference Card (NN44200-111) Unified Messaging Wallet Card (NN44200-112) A-Style Command Comparison Card (NN44200-113) S-Style Command Comparison Card (NN44200-114) Menu Interface Quick Reference Card (NN44200-115) Alternate Command Interface Quick Reference Card (NN44200-116) Multimedia Messaging User Guide (NN44200-106) Speech Activated Messaging User Guide (NN44200-107) Desktop Messaging User Guide for Microsoft Outlook (NN44200-103) Desktop Messaging User Guide for Lotus Notes (NN44200-104) Desktop Messaging User Guide for Novell Groupwise (NN44200-105) Desktop Messaging User Guide for Internet Clients (NN44200-108) Desktop Messaging User Guide for My CallPilot (NN44200-109) Voice Forms Transcriber User Guide (NN44200-110) Reference documents Avaya CallPilot® 703t Server Hardware Installation December 2010 21

In this Chapter Installation overview on page 23 Unpacking the 703t server on page 26 Removing the side cover on page 27 Inspecting the server interior on page 29 Replacing the side cover on page 30 Installing the chassis feet on page 31 Installation overview Introduction This section provides an overview of the steps required to install the 703t server and peripheral devices. For detailed instructions, see Installing the server and connecting the peripheral devices on page 35 . When you are finished, continue with the switch and server setup as described in the document for your switch: • Communication Server 1000 and Avaya CallPilot® Server Configuration (NN44200-312) • Meridian 1 and Avaya CallPilot Server Configuration (NN44200-302) Avaya CallPilot® 703t Server Hardware Installation December 2010 23

Configuration Task List (NN44200-306), and complete stage 1 of the "Installation checklist." 2 Unpack the server, and ensure you have all the items you need (see Unpacking the 703t server on page 26). Complete the following checklists that are provided in the Installation and Configuration Task List(NN44200-306): • "CallPilot software media and documentation checklist" • "CallPilot server hardware checklist" 3 Remove the server cover, and inspect the interior (see pages Removing the side cover on page 27 and Inspecting the server interior on page 29). 4 Replace the server cover. 5 Place the 703t server in the chosen location (see Installing the server on page 35). 6 Set the DIP switches on the modem (see To set the modem DIP switches on page 37). 7 Connect the 703t server and devices as follows: Connect the monitor, keyboard, and mouse (see To connect the mouse, keyboard, and monitor to the server on page 40). Connect the modem (see To connect the modem to the server on page 41). Connect the 703t server to the ELAN hub (see To connect the server to the ELAN subnet (Meridian 1 or CS 1000 only) on page 42). Important: To comply with EMC requirements, a Class A hub must be located 10 m (33 ft.) away from the 703t server. Note: If you are connecting the optional Avaya server subnet, do not power up unless your antivirus programs and Avaya security updates are installed first. Connect the 703t server to the CLAN hub (optional); (see Connecting the server to the Avaya server subnet (optional) on page 43). Preinstallation requirements 24 Avaya CallPilot® 703t Server Hardware Installation December 2010

10 m (33 ft.) away from the 703t server. Install the software feature dongle (see Installing the Avaya software feature dongle on page 44). Connect the power cords for all devices, and then power them up (see Connecting the server to power on page 46). 8 Start the 703t server (see To start the server on page 48). Conventions for warnings You may encounter the following types of warnings in this guide. Do not ignore them. Danger: Risk of electric shock Warns you of an immediate electrical hazard, which, if not avoided, will result in shock, serious injury, or death. Warning: personal injury Warns you of a situation in which you can be injured if instructions are not followed exactly as stated. Caution: data loss or equipment damage Alerts you to situations where data can be lost or damaged, equipment can be damaged, actions can result in service interruption, and productive time can be lost. Important: Provides information that is essential to the completion of a task. Conventions for warnings Avaya CallPilot® 703t Server Hardware Installation December 2010 25

Introduction Follow this procedure to unpack the server and peripherals. Warning: Risk of personal injury The 703t Avaya CallPilot® server weighs approximately 22 kg (46 lb) as shipped from manufacturing. If necessary, and to prevent personal injury, ask someone to help you unpack and position the server. To unpack the equipment Important: As you unpack each item, check it off against the packing list, as well as against the following checklists provided in the Installation and Configuration Task List (NN44200-306): • "CallPilot software media and documentation checklist" • "CallPilot server hardware checklist" 1. Carefully open the cardboard carton containing the server. 2. Remove the server from the carton and set it on the floor. 3. Carefully open the cartons containing the monitor, keyboard, mouse, modem, and ELAN hub (if supplied), and set the peripherals aside. 4. Put all manuals, CD-ROMs, operating system disks, and any disks for peripherals in a safe place. 5. Save all packing materials and cartons in case you must return any equipment to the carrier. Preinstallation requirements 26 Avaya CallPilot® 703t Server Hardware Installation December 2010

Remove the server cover so that you can inspect the interior of the server. See Removing the side cover on page 27. Removing the side cover Introduction This section describes how to remove the server's side cover so that you can work with the interior components. The side cover is on the server's left side when the front of the server is facing you. To remove the side panel Warning: Risk of personal injury Be careful when you handle the sharp edges of the side panel and chassis to prevent personal injury. Caution: Risk of equipment damage • Use an ESD wrist strap to protect static-sensitive components. • Place the server on its side to prevent the server from accidentally falling over. This provides greater stability. If you attempt to work with the server in its standing position, it may tip over when you work with the interior components. The following diagram shows how to remove the side panel. See the instructions for removal below. What is next? Avaya CallPilot® 703t Server Hardware Installation December 2010 27

2. Turn the two thumbscrews on the back of the server counter-clockwise to loosen them. Note: The thumbscrews are not removable. Note: If a removable screw is present, remove it. This screw secures the cover to the server during shipping. 3. Place your fingertips in the depression on the side cover, and then as you apply pressure, pull the cover approximately 25 mm (1 in.) away from the front of the server until it stops. 4. Use one hand to pull the top edge of the cover away from the server to disengage the top row of tabs on the cover from the notches in the chassis. 5. Use both hands to lift the cover upward to disengage the bottom row of tabs from the notches in the chassis. Preinstallation requirements 28 Avaya CallPilot® 703t Server Hardware Installation December 2010

7. Continue with Inspecting the server interior on page 29. Inspecting the server interior Introduction Before you install the server, you should perform a visual inspection for loose components, foreign matter, or shipping damage inside the server. Caution: Risk of equipment damage When working with interior components, use an ESD wrist strap to protect static-sensitive components. To inspect the server interior 1. Ensure that all the cards are fully seated on the baseboard. 2. Check for any loose wires or foreign objects, such as loose screws, inside the chassis. 3. Review the slot locations (see Rear panel diagram on page 12). 4. Do one of the following: IF THEN you observe any damage contact your Avaya technical support representative. components have become loose secure them. Then replace the server cover and proceed with the hardware installation. Refer to the procedures in CallPilot 703t Server Maintenance and Diagnostics (NN44200-702). you are satisfied that the 703t server has arrived at your site undamaged replace the server cover. Inspecting the server interior Avaya CallPilot® 703t Server Hardware Installation December 2010 29

cover on page 30. Replacing the side cover Introduction When you are satisfied that the server was not damaged during shipment, reinstall the side cover. To replace the side cover Caution: Risk of equipment damage Ensure that there are no tools or loose parts inside the server chassis before replacing the side cover. 1. Align the right edge of the server's side cover with the inside ledge at the front of the server. 2. Ensure that the cover lays flat along the side of the server. 3. Insert the tabs along the top and bottom edges of the server's cover inside the slots along the top and bottom of the server. 4. Push the cover towards the front of the server until the tabs firmly engage in the chassis. Note: When correctly engaged, the cover clicks into place. 5. Tighten the two thumbscrews on the back of the server. The following diagram shows how to: 1) align the tabs, 2) engage the cover, and 3) tighten the thumbscrews. Preinstallation requirements 30 Avaya CallPilot® 703t Server Hardware Installation December 2010

If you want to install the chassis feet on the bottom of the server, continue with Installing the chassis feet on page 31. Otherwise, continue with the hardware installation. For more information, see Installation checklist on page 24. Installing the chassis feet Introduction You can install feet on the bottom of the server. The feet stabilize the server and will help prevent the server from accidentally falling over on its side. What is next? Avaya CallPilot® 703t Server Hardware Installation December 2010 31

1. Ensure that the server is laying on its side, supported to give the server bottom four to five inches clearance above the work surface. 2. Attach the feet as shown in the preceding diagram. Use four screws to attach each foot to the chassis. The holes in the feet line up with only one set of holes in the chassis, as follows: • front foot: The middle hole is towards the front of the chassis. • back foot: The middle hole is towards the back of the chassis. 3. Place the server on its feet. Preinstallation requirements 32 Avaya CallPilot® 703t Server Hardware Installation December 2010

Continue with the hardware installation. For more information, see Installation checklist on page 24. What is next? Avaya CallPilot® 703t Server Hardware Installation December 2010 33

December 2010

connecting the peripheral devices In this chapter Installing the server on page 35 Preparing the modem on page 36 Connecting peripherals to the server on page 39 Connecting the server to the ELAN subnet on page 42 Connecting the server to the Avaya server subnet (optional) on page 43 Installing the Avaya software feature dongle on page 44 Connecting the server to power on page 46 Installing the server Before you install the 703t server, ensure that the chosen location meets the requirements identified in the "Site inspection checklist" provided in the Installation and Configuration Task List (NN44200-306). To install the server 1. Place the 703t server in its chosen location. Note: The server must be placed within 20 m (60 feet) of the Meridian 1 switch or Avaya Communication Server 1000 system. Avaya CallPilot® 703t Server Hardware Installation December 2010 35

(60 feet) long. This allows the server to be placed in a different room from the Meridian 1 switch or Avaya CS 1000 system. 2. Connect peripheral devices as described in the remainder of this chapter. Preparing the modem You require a modem to support remote dial-up access to the Avaya CallPilot® server. The modem also enables Avaya technical support to connect to your Avaya CallPilot server for troubleshooting purposes. Avaya connects to your server only when you request technical assistance. Required equipment To install the modem, you need the following equipment: • an analog external modem that includes - an RJ-11 analog phone cord - a power adapter cord - US Robotics 56 Kbps modem (NTRH9078) (North America only) - a 25-pin male to 9-pin female shielded serial cable for your modem (A0841984) • an analog line jack • tweezers, or a screwdriver small enough to use to adjust DIP switches Modem DIP switches Set the modem DIP switches before you connect the modem to the CallPilot server. Note: This section applies only to the US Robotics 56 Kbps external Sportster modem. If your modem is different, refer to the documentation for your modem. The following diagram shows the key components of the external modem, including the location and required settings of the DIP switches: Installing the server and connecting the peripheral devices 36 Avaya CallPilot® 703t Server Hardware Installation December 2010

Use a pair of tweezers or a small screwdriver to set the DIP switches as described in the "Change to" column of the following table: Note: ON is down. OFF is up. DIP switch Default setting Change to Function 1 OFF OFF Data Terminal Ready (DTR) override • OFF: Normal DTR operations. (The computer must provide a DTR signal for the modem to accept commands. If DTR is dropped, the call is terminated.) • ON: The modem ignores DTR (override). 2 OFF OFF Verbal/numeric result codes To set the modem DIP switches Avaya CallPilot® 703t Server Hardware Installation December 2010 37

• ON: Numeric results. 3 ON ON Result code display • OFF: Suppresses result codes. • ON: Enables result codes. 4 OFF OFF Command mode local echo suppression • OFF: Displays keyboard commands. • ON: Suppresses echo. 5 ON ON Auto answer suppression • OFF: The modem answers on the first ring or later, as specified in user-defined nonvolatile memory (NVRAM). • ON: Disables auto answer. 6 OFF OFF Carrier Detect (CD) override • OFF: The modem sends a CD signal when it connects with another modem; it drops the CD on disconnect. • ON: CD is always on (override). 7 OFF OFF Power-on and ATZ reset software defaults • OFF: Loads Y or Y1 configuration from NVRAM. • ON: Loads &F0-Generic template from read- only memory (ROM). 8 ON ON AT command set recognition • OFF: Disables command recognition (dumb mode). • ON: Enables recognition (smart mode). What is next? Continue with Connecting peripherals to the server on page 39. Installing the server and connecting the peripheral devices 38 Avaya CallPilot® 703t Server Hardware Installation December 2010

This section describes how to connect the monitor, keyboard, mouse, and modem to the server. Rear panel The peripheral device connection panel at the back of the server provides a legend that shows the symbol for each peripheral device and which connector to use. Caution: Risk of system failure You can install or use only Avaya-supplied peripheral devices on your server. Installation or use of other peripheral devices can result in system failure. The diagram below shows the connectors for the power cord and the peripheral devices on the 703t server. Connecting peripherals to the server Avaya CallPilot® 703t Server Hardware Installation December 2010 39

1. Place the monitor, keyboard, and mouse in the same location as the server. 2. Plug the keyboard and mouse into the appropriate PS/2 connectors on the chassis rear panel. See the diagram on Rear panel on page 39. 3. Plug in the monitor connector. Tighten the screws on the connector. 4. Ensure that a single-point ground reference is available for all the power outlets serving the CallPilot server and its peripherals. Before the CallPilot server installation, a qualified electrician must implement the single-point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch. Installing the server and connecting the peripheral devices 40 Avaya CallPilot® 703t Server Hardware Installation December 2010

or power bar. 6. Turn on the monitor. To connect the modem to the server 1. Ensure that the modem's AC power cord is not plugged in. 2. Connect the large 25-pin male connector to the back of the modem. Tighten the connector screws. 3. Connect the 9-pin female connector to COM1 port at the rear of the server. Tighten the connector screws. 4. Connect one end of the telephone cable to the modem RJ-11 jack labeled LINE. 5. Connect the other end of the telephone cable to the RJ-11 jack in the wall. 6. Ensure that a single-point ground reference is available for all the power outlets serving the CallPilot server and its peripherals. Before the CallPilot server installation, a qualified electrician must implement the single-point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch. 7. Connect the power cord to the modem, and plug the other end into a wall receptacle or power bar. 8. Turn on the modem. What is next? Connect the server to the ELAN and CLAN hubs (if applicable). IF the server will THEN be connected to the ELAN Subnet continue with Connecting the server to the ELAN subnet on page 42. be connected only to a Avaya server subnet continue with Connecting the server to the Avaya server subnet (optional) on page 43. not be connected to either the ELAN subnet or Avaya server subnet continue with installing the software feature dongle. See Installing the Avaya software feature dongle on page 44. To connect the modem to the server Avaya CallPilot® 703t Server Hardware Installation December 2010 41

Connect the CallPilot server to the Meridian 1 switch or CS 1000 system using the Embedded LAN (ELAN). Important: For important considerations about using the ELAN subnet in your network, see the Planning and Engineering Guide (NN44200-200). Important: To comply with EMC requirements, a Class A hub must be located 10 m (33 feet) away from the 703t server. To connect the server to the ELAN subnet (Meridian 1 or CS 1000 only) 1. Locate the ELAN Ethernet connector on the back of the server. Note: The ELAN connector is labeled as NIC1 10/100 MB. For the connector location, see the diagram on Rear panel on page 39. 2. Connect an RJ-45 network cable from the ELAN hub to the server's ELAN connector. Note: The ELAN hub is optional if you use a cross-over network cable to make a direct point-to-point connection from the server to the switch. However, if you choose to establish a direct point-to-point ELAN subnet connection, no other device can connect to the ELAN subnet. 3. At the switch, connect the ELAN network cable to an MAU (Ethernet) transceiver. Then complete the connection from the transceiver to the switch. Danger: Risk of fire hazard The NTRH9069 MAU is not suitable for installation in ducts, plenums, or other spaces used for environmental air. Do not install it above a false ceiling or below a Installing the server and connecting the peripheral devices 42 Avaya CallPilot® 703t Server Hardware Installation December 2010

environmental air. What is next? IF the server will THEN be connected to a Avaya server subnet continue with Connecting the server to the Avaya server subnet (optional) on page 43. not be connected to a Avaya server subnet continue with installing the software feature dongle. See Installing the Avaya software feature dongle on page 44. Connecting the server to the Avaya server subnet (optional) This section provides instructions to connect the server to the Customer LAN (CLAN). Note: The Avaya server subnet connection is optional. However, connection to a Avaya server subnet is required for support of desktop and Web messaging users, or administration by means of a Web-enabled PC. Make sure that your latest antivirus programs and Avaya security updates are installed. Important: To comply with EMC requirements, a Class A hub must be located 10 m (33 feet) away from the 703t server. To connect the server to the Avaya server subnet 1. Locate the CLAN connector on the back of the server. Note: The CLAN connector is labeled as NIC2 1GB. For the connector location, see the diagram on Rear panel on page 39. 2. Connect an RJ-45 network cable from the CLAN hub to the CLAN connector. What is next? Avaya CallPilot® 703t Server Hardware Installation December 2010 43

antivirus programs and Avaya security updates are installed first. What is next? Continue with Installing the Avaya software feature dongle on page 44. Installing the Avaya software feature dongle The software feature key is a security device that stores the unique serial number of the server. The feature key is embedded in the Avaya software feature dongle, which plugs into the parallel port. An illustration of the software feature key embedded in the software feature dongle is shown below: Installing the server and connecting the peripheral devices 44 Avaya CallPilot® 703t Server Hardware Installation December 2010

To install the software feature dongle 1. Ensure that there is no cable connected to the parallel port. Requirements Avaya CallPilot® 703t Server Hardware Installation December 2010 45

of the server. See the diagram on Rear panel on page 39. 2. If the software feature key is not pre-installed on the dongle, remove it from the plastic bag and carefully insert it into the software feature slot on the dongle. Make sure that the clips secure it properly and that the Avaya logo faces outwards. 3. Plug the male end of the adapter into the parallel port. 4. Tighten the connector screws. What is next? Continue with Connecting the server to power on page 46. Connecting the server to power Before you begin Ensure that proper power and grounding are available for all the power outlets serving the CallPilot server and its associated peripherals. Power for these devices must be wired and fused independently of all other receptacles and referenced to the same ground as the PBX system. A qualified electrician must implement the single-point ground reference as required among the power outlets of the CallPilot server, its associated peripherals, and the power outlets of the switch. Provide a sufficient number of properly grounded power outlets or power bars for all equipment. The single-point ground (SPG) required by the system can be an isolated ground (IG) bus or AC equipment ground (ACEG) bus in the service panel or transformer. The system must be connected to safety ground/protective earth in accordance with NEC requirements. For international use, the system must be connected to safety ground/protective earth in accordance with Paragraph 2.5 of EN60950/IEC950. Note: Refer to Large System: Planning and Engineering for a complete description of approved ground sources and methods. Insulated ground wire must be used for system grounding. Installing the server and connecting the peripheral devices 46 Avaya CallPilot® 703t Server Hardware Installation December 2010

warning that follows) to ensure that all peripheral hardware devices are in place: Warning: Risk of personal injury and risk of hardware failure You must connect the power outlets that are used by the CallPilot server and its peripheral devices to the same single-point ground reference as the one used by the switching system connected to the CallPilot server. If this requirement is not met, power transients can cause personal injury, hardware failure, or both. For more information on single-point grounding requirements, refer to the Installation and Configuration Task List (NN44200-306). Before you begin Avaya CallPilot® 703t Server Hardware Installation December 2010 47

1. Plug the server's AC power cord into the server's rear panel. 2. Plug the other end into a wall receptacle or power bar. To start the server 1. Press the server power switch to start the server. 2. Observe the Power-On Self Test (POST) and initialization messages on the monitor. 3. Let the mini-setup sequence run until you are prompted to log in to the operating system. Note: The system may perform multiple reboots. This is normal. 4. Ensure that the operating system logon window appears on the monitor. Note: If the logon window does not appear, refer to the CallPilot Maintenance and Diagnostics guide for your server for troubleshooting instructions. 5. Proceed with the CallPilot server and switch configuration guide for your switch to connect and configure the server and switch. Installing the server and connecting the peripheral devices 48 Avaya CallPilot® 703t Server Hardware Installation December 2010

connection, establishing ................................43 connections establishing ...................................................46 power .............................................................46 dimensions .............................................................9 ELAN subnet connection, establishing ..........................42, 43 environmental specifications ................................10 feet, installing .................................................32, 33 front panel, description .........................................10 hard drive bays ....................................................10 installing ...............................................................35 interior inspection .................................................29 LEDs ....................................................................10 PCI slots ...............................................................12 peripheral devices, connecting ............................39 power connection, establishing ............................48 rear panel, description .........................................39 side cover removing ..................................................27, 29 replacing ..................................................30, 31 slot assignments ..................................................15 slot locations ........................................................12 starting .................................................................48 unpacking .............................................................26 A adapter, software feature key .....................................44 Avaya server subnet connecting server to .............................................43 C checklist, installation ...................................................24 COM1 connection, description ...................................18 Communication Server (CS) 1000, CallPilot network setup ..............................................................16 connectivity Avaya server subnet ............................................17 ELAN subnet ........................................................17 remote access ......................................................18 Customer LAN See Avaya server subnet ...................43 customer service ..........................................................7 D DC power input ...........................................................40 devices, peripheral .....................................................18 keyboard ..............................................................18 modem .................................................................18 monitor .................................................................18 mouse ..................................................................18 diagrams CallPilot network connections Communication Server 1000 .........................16 Meridian 1 ......................................................16 front panel ............................................................10 modem .................................................................36 rear panel .......................................................12, 39 server feet, installing ............................................32 side cover removing ........................................................27 replacing ........................................................31 software feature key adapter ...............................44 TLAN (Communication Server 1000) ...................16 dimensions, 703t server ...............................................9 DIP switches, setting modem .....................................37 distributor .....................................................................7 documentation ..............................................................7 dongle .........................................................................44 E ELAN subnet connecting server to .......................................42, 43 Embedded LAN See ELAN subnet ............................42 environmental specifications, 703t server ..................10 Ethernet hub ...............................................................18 F fax modem diagram ................................................................36 required equipment ..............................................36 front panel, description ...............................................10 Avaya CallPilot® 703t Server Hardware Installation December 2010 49

I interior, inspecting server ...........................................29 K keyboard connecting to the server .......................................40 description ............................................................18 L LAN connections, description .....................................17 LEDs network controller .................................................10 system status .......................................................10 M Meridian 1, CallPilot server network setup .................16 modem .......................................................18, 36, 37, 41 connecting to the server .......................................41 description ............................................................18 diagram ................................................................36 DIP switches, description .....................................36 DIP switches, setting ............................................37 required equipment ..............................................36 monitor connecting to the server .......................................40 description ............................................................18 mouse connecting to the server .......................................40 description ............................................................18 N network controllers ............................................................17 protocols ..............................................................17 setup, CallPilot Communication Server 1000 .........................16 Meridian 1 ......................................................16 P part numbers keyboard ..............................................................18 modem .................................................................18 monitor .................................................................18 mouse ..................................................................18 PCI slots .....................................................................12 peripheral devices .................................................18, 39 connecting to the server .......................................39 keyboard ..............................................................18 modem .................................................................18 monitor .................................................................18 mouse ..................................................................18 power connecting server to .............................................48 grounding, requirement ........................................46 protocols, supported network .....................................17 R rear panel, description ..........................................12, 39 remote access connectivity ........................................18 reseller .........................................................................7 RS-232 connection .....................................................18 S serial number ..............................................................44 server Avaya server subnet connection, establishing ................................43 connections establishing ...................................................46 power .............................................................46 dimensions .............................................................9 ELAN subnet connection, establishing ..........................42, 43 environmental specifications ................................10 feet, installing .................................................32, 33 front panel, description .........................................10 hard drive bays ....................................................10 installing ...............................................................35 interior inspection .................................................29 LEDs ....................................................................10 PCI slots ...............................................................12 peripheral devices, connecting ............................39 power connection establishing .............................48 rear panel, description .........................................39 serial number .......................................................44 side cover removing ..................................................27, 29 replacing ..................................................30, 31 slot assignments ..................................................15 50 Avaya CallPilot® 703t Server Hardware Installation December 2010

starting .................................................................48 unpacking .............................................................26 side cover removing .........................................................27, 29 replacing .........................................................30, 31 single-point grounding, power requirement ................46 slot assignments .........................................................15 slot locations ...............................................................12 software feature key ...................................................44 software feature key adapter description ............................................................44 installing ...............................................................45 specifications, environmental .....................................10 switches, setting modem DIP .....................................37 T telephony LAN See TLAN ..........................................16 TLAN, diagram ...........................................................16 training .........................................................................7 U unpacking ...................................................................26 W warnings, conventions ................................................25 Avaya CallPilot® 703t Server Hardware Installation December 2010 51