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HP ProLiant Servers
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375445-xx4 (May 2006)
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HP ProLiant 100 Series Server troubleshooting
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weight in kg
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Common problem resolution
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h ndling guidelines
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Hard drive LED combinations
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On, off, or flashing Alternating amber
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Start diagnosis flowchart
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Power-on problems flowchart
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Diagnostic flowcharts 27
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p-Class se er
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The system power LED is off or amber.
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c-Class server blade POST problems flowchart
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c-Class server blade fault indications flowchart
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Power source problems
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If running a red
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General hardware problems
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System completes POST but drive fails
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Be sure the fans are properly seated and working.
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HP Trusted Platform Module problems
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Server is o
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Server fails to boot, all DIMM LEDs illumi
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Check for conflicts in backup soft
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Broken, missing, or loose leader pin
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External device problems
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Local I/O cable problems
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the answering machine.
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Be sure the n
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Novell NetWare—Repair traditio
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Failure occurs during ROM flash
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Software tools and solutions
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HP ROM-Based Setup Utility
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3, 4, 5, or 6
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Enter the serial number and press the Enter
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independent of the host se
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Rapid server deployment
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USB s p
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The HP Insight Dia
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For more in
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Keeping the system current
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Works offline and online
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Disaster recovery support
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ble BitLocker™ before updating the firmware.
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System ROMPaq Firmware Upgrade Utility
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HP resources for troubleshooting
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Refer to white papers on one of the following:
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Introduction to ADU error messages
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Accelerator Status: Obsolete Data Detected
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Accelerator Status: Warranty Alert
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Controller Reported POST Error. Error Code: X
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Drive (Bay) X is a Replacement Drive
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Drive Monitoring Features Are Unobtainable
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Action: Check for drive failures, wro
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Redundant Controller Operation
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Soft firmware upgrade required
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Place the drives in their original locations.
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WARNING - Drive Write Cache is Enabled on X
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Action: Adjust the memory in
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NVRAM Error: Board ID could not be read...
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Audible Beeps: None
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Fan Solution Not Sufficient
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or memory event occurred in a memory DIMM.
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Select a configuration option:
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Audible Beeps: 1 long, 1 short, or none
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210-Memory Board Power Fault on board X
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If the failure reoccurs, replace the keyboard.
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Audible Beeps: 2 short
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1611-Fan x Failure Detected (Fan Zone CPU)
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figuration is not recommended.
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y Accelerator battery reaches full charge.
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d in Array Accelerator
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SI ID Z
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Fan ID: 03
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Blue Screen Trap: Cause [NT]...
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System AC Power Overload (Power Supply X)
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Location: Server blade management module
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Power Supply - Slot 2
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Replace the processor in socket 1.
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Reseat all expansion boards.
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Insight Diagnostics processor error codes
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Replace the processor.
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ction has failed.
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Contacting HP technical support or an authorized
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Server information you need
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If HP drivers are installed:
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Output of /etc/hwconfig command
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Number and size of partitions and logical drives
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Advanced Configuration and Power Interface
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error checking and correcting
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Internet service provider
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onent interconnect extended
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ontrol Protocol/Internet Protocol
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Acronyms and abbreviations 182
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accelerator error log 90
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contacting technical support 171
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hard drive LEDs 19, 42
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memory, RAID 66, 129
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rack stability 14
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system not supported 63
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