dejavoo Z8 Manuals

USA Models, V8S, V8S PLUS, V9S, V9S Wi-Fi, V9S PLUS, Z Line Retail Quick Reference Guide These steps have been provided as a guide for assistance. Your Dejavoo payment terminal is equipped with Event Driven software; The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number. Note: On Z3 or Z8 terminals, the or keys, or touching the Z6, Z9 or Z11 Credit or Sale ideal screen prompts change the payment type and Transaction type options. SWIPED OR MANUAL CARD SALE DEBIT SALE TICKET ONLY SALE 1. From the CREDIT SALE ENTER AMOUNT enter sale amount and press OK 2. Tap, Swipe OR Manually Enter Card # - If AVS prompts, input AVS information 3. Terminal communicates with the Host 4. Receipts Print 1. From the CREDIT SALE ENTER AMOUNT 2. Press the 3. Scroll using the Arrow keys select DEBIT press OK 4. Input Amount press OK 5. Tap, Swipe OR Manually Enter Card # - If AVS prompts, input AVS information 6. Input PIN and press OK 7. Terminal communicates with the Host 8. Receipts Print 1. From the CREDIT SALE ENTER AMOUNT 2. Press the yellow arrow key 3. Scroll using the Arrow key select TICKET press OK 4. Input Amount press OK 5. Input Password (1234 Default) and press OK 6. Input previously obtained AUTH CODE 7. Tap, Swipe OR Manually Enter Card # 8. Receipts Print VOID TRANSACTION RETURN TRANSACTION SETTLE THE OPEN BATCH 1. From the CREDIT SALE ENTER AMOUNT 2. Press the yellow arrow key 3. Scroll using the Arrow key select VOID press OK 4. Input VOID Amount and press OK 5. Press F2 to reconfirm void OR F4 to cancel 6. Input Password (1234 Default) and press OK 7. Tap, Swipe OR Manually Enter Card # 8. Receipts Print 1. From the CREDIT SALE ENTER AMOUNT 2. Press the yellow arrow key 3. Scroll using the Arrow key select RETURN press OK 4. Input RETURN Amount and press OK 5. Press F2 to reconfirm return OR F4 to cancel 6. Input Password (1234 Default) and press OK 7. Tap, Swipe, OR Manually Enter Card 8. Receipts Print 1. From the CREDIT SALE ENTER AMOUNT screen press F3 2. Highlight Core Settle Daily Batch press OK 3. Input Password (1234 Default) and press OK 4. Terminal communicates with the Host 5. Reports Print

Dejavoo Systems Instruction Manual V525.15 1 Instruction Manual V525.15 Credit & Debit Application USER MANUAL – ALL TERMINAL PRODUCTS

EMV Retail Quick Reference Guide - Non TouchScreen Models VS Line Z Line These steps have been provided as a guide for assistance. SWIPED OR MANUAL CARD SALE 1. Input Sale Amount and press OK 2. Swipe or Manually Enter Card # 3. Press OK to confirm Sale Amount If AVS prompts, input AVS information 5. Terminal communicates with the Host 6. Receipts Print CHIP CARD SALE 1. Input Sale Amount and press OK 2. Insert Chip Card When applicable select application 3. Press OK to confirm Sale Amount When applicable select language preference 4. Press F2 to reconfirm sale. When applicable input PIN and press OK 5. Terminal communicates with the Host 6. Receipts Print DEBIT SALE 1. Input Sale Amount and press OK 2. Insert Chip Card 3. Press OK to confirm Sale Amount When applicable select language preference 4. Press F2 to reconfirm sale. 5. Press F2 to select Chequing Account or F4 to select Savings. 6. Input PIN and press OK 7. Terminal communicates with the Host 8. Receipts Print 1. From the ENTER AMOUNT screen press F3 2. Highlight VOID CR/DB TRANS and press OK 3. Input Password (1234 Default) and press OK 4. Highlight by TRANSACTION # and press OK 5. Input Transaction # to be Voided and press OK 6. Press F3 to select transaction 7. Press F2 to reconfirm void. 8. Input Password (1234 Default) and press OK 9. Receipts Print VOID TRANSACTION RETURN TRANSACTIONS 1. Press Yellow Backspace Key until Display Reads RETURN enter Amount 2. Input RETURN Amount and press OK 3. Swipe, Manually Enter Card or Insert Chip Card 4. Input Password (1234 Default) and press OK 5. Press F2 to confirm return amount When applicable select language preference 6. Receipts Print SETTLE THE OPEN BATCH 1. From the ENTER AMOUNT screen press F3 2. Highlight Core Settle Daily Batch and press OK 3. Input password if prompted 4. Terminal communicates with the Host 5. Reports Print Merchant Industry, LLC 3636 33rd Street Suite 206 Astoria, NY 11106 | 1-866-811-1005 | www.MerchantIndustry.com Terminal Help Desk 1-877-358-6797 opt 2 [email protected]

Quick Reference Guide EMV RETAIL For non-touch screen Z-Line models Z8 with AURA icons TERMINAL HELP DESK: 877-358-6797 (option 2) E: [email protected] dejavoosystems.com CHIP CREDIT SALE MANUALLY ENTERED CREDIT SALE 1. Input the SALE AMOUNT and press OK. 3. Tap (contactless only) or insert chip card. 4. If prompted, confirm the SALE AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration. 5. The transaction is processed. Sales receipts will print with details of the transaction. 1. Input the SALE AMOUNT and press OK. 2. Manually input card #. 3. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal’s configuration. 4. The transaction is processed. Sales receipts will print with details of the transaction. DEBIT SALE 1. Use the $ arrow key to select DEBIT on your terminal home screen and press OK. 2. Press OK key to select SALE. 3. Input the SALE AMOUNT and press OK. 4. Tap (contactless only), swipe or insert chip card. 5. If prompted, confirm the SALE AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration. 6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad and presses OK. 7. The transaction is processed. Sales receipts will print with details of the transaction. CREDIT CARD RETURN VOID CREDIT TRANSACTION (CARD PRESENT) VOID CREDIT TRANSACTION (CARD NOT PRESENT) 1. From the idle prompt, press F1 to access the SERVICES menu. 2. Use the #$ arrow keys to highlight FAVORITES and press OK. 3. Use the #$ arrow keys to highlight VOID CR/DB TRANS and press OK. 4. Use the #$ arrow keys to select BY TRANSACTION # and press OK. 5. Input TRANSACTION # to be voided and press OK. 6. If prompted, confirm the VOID AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration. 7. If prompted, input Manager Password (1234 default). 8. The void is processed. Void receipts will print with details of the transaction. These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software. IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to access the SERVICES menu (F1). To change payment type, use the $ arrow key to select the payment type you prefer. To change transaction type, press the key until the transaction type you prefer appears. 1. From your terminal home screen, press the key until VOID appears. 2. Input VOID AMOUNT and press OK. 3. Confirm void amount by pressing F2 (YES) or F4 (CANCEL). 4. If prompted, input Manager Password (1234 default). 5. Tap (contactless only), insert, swipe or manually enter card #. 6. Confirm void amount by pressing F2 (YES) or F4 (NO). 7. The transaction is processed. Void receipts will print with details of the transaction. 1. From your terminal home screen, press the key until RETURN appears. 2. Input the RETURN AMOUNT and press OK. 3. Confirm the return amount by pressing F2 (YES) or F4 (CANCEL). 4. If prompted input Manager Password (1234 default). 5. Tap (contactless only), insert, swipe or manually enter card #. 6. The transaction is processed. Return receipts will print with details of the transaction.

EMV RESTAURANT Quick Reference Guide For non-touch screen Z-Line models Z8 with AURA icons CHIP CREDIT SALE 1. From your terminal home screen, input SERVER # and press OK. Conditional on the terminal’s configuration. 2. Input the SALE AMOUNT and press OK. 3. Tap (contactless only) or insert chip card. 4. If prompted, confirm the SALE AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration. 5. The transaction is processed. Sales receipts will print with details of the transaction. MANUALLY ENTERED CREDIT SALE 1. From your terminal home screen, input SERVER # and press OK. Conditional on the terminal’s configuration. 2. Input the SALE AMOUNT and press OK. 3. Manually input card #. 4. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal’s configuration. 5. The transaction is processed. Sales receipts will print with details of the transaction. VOID BY TRANSACTION # (Card Not Present) 1. From the idle prompt, press F1 to access the SERVICES menu. 2. Use the  arrow keys to highlight FAVORITES and press OK. 3. Use the  arrow keys to highlight VOID CR/DB TRANS and press OK. 4. If prompted, input Manager Password (1234 default). 5. Use the  arrow keys to select BY TRANSACTION # and press OK. 6. Input TRANSACTION # to be voided and press OK. 7. If prompted, confirm the VOID AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration. 8. If prompted, input Manager Password (1234 default). 9. The void is processed. Void receipts will print with details of the transaction. These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software. IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to access the SERVICES menu (F1). To change payment type, use the  arrow key to select the payment type you prefer. To change transaction type, press the key until the transaction type you prefer appears. CALL ME FEATURE (Must Be Enabled) 1. From the terminal main screen press the F4 key. 2. Use the  arrow keys to highlight CALL ME and press OK. 3. The terminal sends notification to the help desk and you will receive a call back from a representative with assistance. VOID CREDIT TRANSACTION (Card Present) 1. From your terminal home screen, press the key until VOID appears. 2. Input VOID AMOUNT and press OK. 3. Confirm void amount by pressing F2 (YES) or F4 (CANCEL). 4. If prompted, input Manager Password (1234 default). 5. Tap (contactless only), insert, swipe or manually enter card #. 6. Confirm void amount by pressing F2 (YES) or F4 (NO). 7. The transaction is processed. Void receipts will print with details of the transaction. CREDIT CARD RETURN 1. From your terminal home screen, press the key until RETURN appears. 2. Input the RETURN AMOUNT and press OK. 3. Confirm the return amount by pressing F2 (YES) or F4 (CANCEL). 4. If prompted input Manager Password (1234 default). 5. Tap (contactless only), insert, swipe or manually enter card #. 6. The transaction is processed. Return receipts will print with details of the transaction.

Quick Reference Guide AURA vs Legacy format 1 of 2 For non-touch screen Z-Line models: Z8 TERMINAL HELP DESK: 877-358-6797 (option 2) E: [email protected] dejavoosystems.com LEGACY: IDLE PROMPT SCREEN AURA: IDLE PROMPT SCREEN Credit SALE Enter Amount 1 QZ 4 GHI 7 PRS 2 ABC 5 JKL 8 TUV 0 SP 3 DEF 6 MNO 9 WXY # ; OK X X – F2 F3 F4 F1 Enter Amount 1 QZ 4 GHI 7 PRS 2 ABC 5 JKL 8 TUV 0 SP 3 DEF 6 MNO 9 WXY # ; OK X X – F2 F3 F4 F1 Credit SALE Although the AURA interface looks different from the Legacy interface, please note that the transaction flow is exactly the same for both interfaces. To change payment type press To change transaction type press – Why using the AURA interface is easy! The interface for the Z8 non-touch screen terminal has been updated with new software, designed to enhance and improve the user experience. We call it AURA. Although the AURA interface looks different from the Legacy interface, the differences in support and functionality are minimal, with virtually no changes. The following actions remain the same: • building a TPN in STEAM • accessing data in DeNovo • downloading a terminal • terminal menus • transaction flow • same host platform certifications The following actions are different: • smart device-type look with a sleeker, more modern layout • menus, Favorites and Call Me are all accessible using the F1 key (you now use one button instead of three!) • in STEAM, an AURA software model can be identified by having ‘AURA’ in the name eg. Credit SALE Enter Amount 1 QZ 4 GHI 7 PRS 2 ABC 5 JKL 8 TUV 0 SP 3 DEF 6 MNO 9 WXY # ; OK X X – F2 F3 F4 F1 F1 key to access the all menus, including Core Menu, Favorites and Managed Services. 10/09/20 01:21 10/09/20 01:21 10/09/20 01:21

Quick Reference Guide EMV RESTAURANT For non-touch screen Z-Line models Z8 with AURA icons TERMINAL HELP DESK: 877-358-6797 (option 2) E: [email protected] dejavoosystems.com CHIP CREDIT SALE DEBIT SALE CREDIT CARD RETURN MANUALLY ENTERED CREDIT SALE VOID CREDIT TRANSACTION (CARD PRESENT) VOID CREDIT TRANSACTION (CARD NOT PRESENT) 1. Use the $ arrow key to highlight DEBIT on your terminal home screen and press OK. 2. Input SERVER # and press OK. Conditional on the terminal’s configuration. 3. Input the SALE AMOUNT and press OK. 4. Tap (contactless only), swipe or insert chip card. 5. If prompted, confirm the SALE AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration. 6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad and presses OK. 7. The transaction is processed. Sales receipts will print with details of the transaction. 1. From the idle prompt, press F1 to access the SERVICES menu. 2. Use the #$ arrow keys to highlight FAVORITES and press OK. 3. Use the #$ arrow keys to highlight VOID CR/DB TRANS and press OK. 4. If prompted, input Manager Password (1234 default). 5. Use the #$ arrow keys to select BY TRANSACTION # and press OK. 6. Input TRANSACTION # to be voided and press OK. 7. If prompted, confirm the VOID AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration. 8. If prompted, input Manager Password (1234 default). 9. The void is processed. Void receipts will print with details of the transaction. These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software. IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to access the SERVICES menu (F1). To change payment type, use the $ arrow key to select the payment type you prefer. To change transaction type, press the key until the transaction type you prefer appears. 1. From your terminal home screen, input SERVER # and press OK. Conditional on the terminal’s configuration. 2. Input the SALE AMOUNT and press OK. 3. Tap (contactless only) or insert chip card. 4. If prompted, confirm the SALE AMOUNT by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s configuration. 5. The transaction is processed. Sales receipts will print with details of the transaction. 1. From your terminal home screen, input SERVER # and press OK. Conditional on the terminal’s configuration. 2. Input the SALE AMOUNT and press OK. 3. Manually input card #. 4. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal’s configuration. 5. The transaction is processed. Sales receipts will print with details of the transaction. 1. From your terminal home screen, press the key until VOID appears. 2. Input VOID AMOUNT and press OK. 3. Confirm void amount by pressing F2 (YES) or F4 (CANCEL). 4. If prompted, input Manager Password (1234 default). 5. Tap (contactless only), insert, swipe or manually enter card #. 6. Confirm void amount by pressing F2 (YES) or F4 (NO). 7. The transaction is processed. Void receipts will print with details of the transaction. 1. From your terminal home screen, press the key until RETURN appears. 2. Input the RETURN AMOUNT and press OK. 3. Confirm the return amount by pressing F2 (YES) or F4 (CANCEL). 4. If prompted input Manager Password (1234 default). 5. Tap (contactless only), insert, swipe or manually enter card #. 6. The transaction is processed. Return receipts will print with details of the transaction.

INCLUDED IN YOUR BOX TERMINAL SET-UP HOT KEYS Your terminal will arrive programmed and all you need to do is plug it in. You will either have your terminal set-up: Internet Connection or Dial Up. Internet is the preferred method of communication. • Credit Card Terminal • Power Supply – 2 pieces • IP Cabling - Phone Line | Ethernet Cable • Training Guide • Two Rolls of Paper • Manufacturer User Guide Dejavoo Z8 Training Guide TerminalOn/Off F-Keys (F1-F4) Red Key: Go Back or Cancel Yellow Key: Back Space Green Key: Enter FOR ADDITIONAL INFORMATION AND VIDEOS, PLEASE VISIT: www.signapay.com/equipment/dejavoo-z8 DEJA Z8/03.30.17 MERCHANT CUSTOMER SERVICE Monday – Friday 8:00am – 5:00pm CST 1.800.944.1399 | SignaPay.com After Hours Support: • If your Merchant ID Number Begins with: 389900 - 888.830.0555 • If your Merchant ID Number Begins with: 7620 - 877.243.6542 • If your Merchant ID Number Begins with: 536385 - 800.228.0210

Quick Reference Guide EMV RESTAURANT For non-touch screen Z-Line models Z8 with AURA TERMINAL HELP DESK: 877-358-6797 (option 2) E: [email protected] dejavoosystems.com CHIP CREDIT SALE DEBIT SALE CREDIT CARD RETURN MANUALLY ENTERED CREDIT SALE VOID CREDIT TRANSACTION (CARD PRESENT) VOID CREDIT TRANSACTION (CARD NOT PRESENT) 1. Input your SERVER ID and press OK. 2. Input the SALE AMOUNT and press OK. 3. If prompted, confirm the SALE AMOUNT by pressing F2 (OK) or F4 (CANCEL). Conditional on the terminal’s configuration. 4. Tap (contactless only) or insert chip card. 5. The transaction is processed. Sales receipts will print with details of the transaction. 1. Input your SERVER ID and press OK. 2. From your terminal home screen, use the $ arrow key to highlight DEBIT and press OK. 3. Input the SALE AMOUNT and press OK. 4. If prompted, confirm the SALE AMOUNT by pressing F2 (OK) or F4 (CANCEL). Conditional on the terminal’s configuration. 5. Tap (contactless only), swipe or insert chip card. 6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad and presses OK. 7. The transaction is processed. Sales receipts will print with details of the transaction. 1. From your terminal home screen, press the key to highlight RETURN and press OK. 2. Input the RETURN AMOUNT and press OK. 3. Confirm void amount by pressing F2 (OK) or F4 (CANCEL). 4. If prompted input Manager Password (1234 default). 5. Tap (contactless only), insert, swipe or manually enter card #. 6. The transaction is processed. Return receipts will print with details of the transaction. 1. Input your SERVER ID and press OK. 2. Input the SALE AMOUNT and press OK. 3. If prompted, confirm the SALE AMOUNT by pressing F2 (OK) or F4 (CANCEL). Conditional on the terminal’s configuration. 4. Manually input card #. 5. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal’s configuration. 6. The transaction is processed. Sales receipts will print with details of the transaction. 1. From your terminal home screen, press the key to highlight VOID and press OK. 3. Input VOID AMOUNT and press OK. 4. Confirm void amount by pressing F2 (OK) or F4 (CANCEL). 5. If prompted, input Manager Password (1234 default). 6. Tap (contactless only), insert, swipe or manually enter card #. 7. Confirm void amount by pressing F2 (YES) or F4 (NO). 8. The transaction is processed. Void receipts will print with details of the transaction. 1. From the idle prompt, press F1 to access the SERVICES menu. 2. Use the #$ arrow keys to highlight FAVORITES and press OK. 3. Use the #$ arrow keys to highlight VOID TRANSACTION and press OK. 4. If prompted, input Manager Password (1234 default). 5. Use the #$ arrow keys to select BY TRANSACTION # and press OK. 6. Input TRANSACTION # to be voided and press OK. 7. Confirm the TRANSACTION details to be voided by pressing OK. 8. If prompted, confirm the VOID AMOUNT by pressing F2 (OK) or F4 (CANCEL). Conditional on the terminal’s configuration. 9. The transaction is processed. Void receipts will print with details of the transaction. These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software. IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to enter the amount. To change payment type, press the $ arrow key to select the payment type you prefer. To change transaction type, press the key to select the transaction type you prefer.